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<!DOCTYPE html><html lang="en"><head><meta charSet="utf-8" data-next-head=""/><meta name="viewport" content="width=device-width, initial-scale=1" data-next-head=""/><title data-next-head="">5 Best Live Chat for Sales Teams [+Tips &amp; Techniques]</title><meta name="robots" content="index,follow" data-next-head=""/><meta name="description" content="Discover the best live chat for sales with pros, cons, and pricing comparisons. Learn how to use sales live chat to boost your revenue and grow the business." data-next-head=""/><meta name="twitter:card" content="summary_large_image" data-next-head=""/><meta name="twitter:site" content="@tidiochat" data-next-head=""/><meta name="twitter:creator" content="@tidiochat" data-next-head=""/><meta property="og:title" content="5 Best Live Chat for Sales Teams [+Tips &amp; Techniques]" data-next-head=""/><meta property="og:description" content="Discover the best live chat for sales with pros, cons, and pricing comparisons. 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.CookieCard{margin-bottom:0!important;}}#CookiebotWidget{display:none;font-family:euclidcircularb,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Cantarell,Fira Sans,Droid Sans,Helvetica Neue,sans-serif!important;}@media screen and (min-width: 905px){#CookiebotWidget{display:block;}}#CookiebotWidget 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14.4956C8.5 14.0819 8.64731 13.7292 8.94192 13.4375C9.23654 13.1458 9.59071 13 10.0044 13C10.4181 13 10.7708 13.1473 11.0625 13.4419C11.3542 13.7365 11.5 14.0907 11.5 14.5044C11.5 14.9181 11.3527 15.2708 11.0581 15.5625C10.7635 15.8542 10.4093 16 9.99558 16ZM14.4956 16C14.0819 16 13.7292 15.8527 13.4375 15.5581C13.1458 15.2635 13 14.9093 13 14.4956C13 14.0819 13.1473 13.7292 13.4419 13.4375C13.7365 13.1458 14.0907 13 14.5044 13C14.9181 13 15.2708 13.1473 15.5625 13.4419C15.8542 13.7365 16 14.0907 16 14.5044C16 14.9181 15.8527 15.2708 15.5581 15.5625C15.2635 15.8542 14.9093 16 14.4956 16ZM5.49558 11.5C5.08186 11.5 4.72917 11.3527 4.4375 11.0581C4.14583 10.7635 4 10.4093 4 9.99558C4 9.58186 4.14731 9.22917 4.44192 8.9375C4.73654 8.64583 5.09071 8.5 5.50442 8.5C5.91814 8.5 6.27083 8.64731 6.5625 8.94192C6.85417 9.23654 7 9.59071 7 10.0044C7 10.4181 6.85269 10.7708 6.55808 11.0625C6.26346 11.3542 5.90929 11.5 5.49558 11.5ZM9.99558 11.5C9.58186 11.5 9.22917 11.3527 8.9375 11.0581C8.64583 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8.33333H10.8334V13.8958ZM13.8334 6.66667H16.0417L14.7917 4.16667H12.5834L13.8334 6.66667ZM3.95841 6.66667H6.16675L7.41675 4.16667H5.20841L3.95841 6.66667Z" fill="subdued"></path></svg><style data-emotion="css wc7c75">.css-wc7c75{color:#080F1A;font-weight:400;white-space:pre-line;font-size:16px;line-height:24px;letter-spacing:-0.01em;margin:0;font-weight:400;}</style><p color="default" font-weight="400" class="css-wc7c75 e87tzgl0">Discover Premium Plan</p></div><style data-emotion="css x2g7gn">.css-x2g7gn{color:#647491;font-weight:400;white-space:pre-line;font-size:12px;line-height:16px;letter-spacing:-0.01em;font-weight:400;}</style><p color="subdued" font-weight="400" class="css-x2g7gn e87tzgl0">Grow faster with done-for-you automation, tailored optimization strategies, and custom limits.</p></div></a><style data-emotion="css 83v0gv">.css-83v0gv 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.schema-faq-section:after{position:absolute;width:24px;height:24px;display:block;content:"";background-image:url("/images/blog/keyboard-arrow-down.svg");background-repeat:no-repeat;-webkit-background-position:center;background-position:center;top:16px;right:10px;}@media (min-width: 1200px){.css-1e2z0wx .schema-faq.wp-block-yoast-faq-block .schema-faq-section:after{right:32px;}}@media (min-width: 600px){.css-1e2z0wx .schema-faq.wp-block-yoast-faq-block .schema-faq-section{padding:16px 32px;}}.css-1e2z0wx .schema-faq.wp-block-yoast-faq-block .schema-faq-section .schema-faq-question{font-weight:500;font-size:16px;line-height:24px;letter-spacing:-0.01em;}.css-1e2z0wx .schema-faq.wp-block-yoast-faq-block .schema-faq-section .schema-faq-answer{font-weight:400;height:0;margin:0;overflow:hidden;font-size:16px;line-height:24px;letter-spacing:-0.01em;}.css-1e2z0wx .schema-faq.wp-block-yoast-faq-block .schema-faq-section.is-active .schema-faq-answer{height:auto;margin:16px 0;}.css-1e2z0wx .schema-faq.wp-block-yoast-faq-block .schema-faq-section.is-active:after{-webkit-transform:rotateX(180deg);-moz-transform:rotateX(180deg);-ms-transform:rotateX(180deg);transform:rotateX(180deg);}.css-1e2z0wx .wp-block-list.references{padding-left:16px;}.css-1e2z0wx .wp-block-list.references li{color:#647491;font-size:14px;line-height:18px;letter-spacing:-0.01em;}.css-1e2z0wx .wp-block-list.references li+li{margin-top:16px;}.css-1e2z0wx .wp-block-list.references:before{content:"References";display:block;color:#080F1A;margin-top:40px;margin-bottom:16px;margin-left:-16px;font-size:18px;line-height:23px;letter-spacing:-0.01em;}</style><div itemProp="articleBody" class="css-1e2z0wx e1fg08q90"> <p>You want to gain new customers, upsell, and grow your online sales while streaming workflows for your sales team?&nbsp;</p> <p>You’re in the right place.&nbsp;</p> <p>A live chat for sales helps businesses answer shoppers’ questions about products and services, improve the customer journey experience, drive sales, and more. It can help you exponentially grow your business without adding extra costs to your spendings list.&nbsp;</p> <p>So, no more waiting around.</p> <p>Let’s discover how to use live chat sales to your advantage.&nbsp;</p> <div class="blk-rebranded-cta__wrapper"> <div class="blk-rebranded-cta blk-rebranded-cta-livechat"> <div class="body"> <div class="content"> <p>Skip the list and get the best live chat for sales today</p> </div> <div class="blk-rebranded-cta__buttons"> <a href="https://www.tidio.com/panel/register" class="blk-rebranded-cta__button blk-rebranded-cta__button--primary blk-rebranded-cta__button--livechat" target="" data-tracking-name="BOFU livechat"> Start for free </a> </div> </div> </div> <a href="https://www.tidio.com/live-chat/" class="blk-rebranded-cta__link blk-rebranded-cta__link--livechat" target="" data-tracking-name="BOFU livechat"> Learn more about Tidio Live Chat </a> </div> <p>Now—</p> <p>Is sales live chat worth it?</p> <h2 class="wp-block-heading" id="sales-live-chat-benefits">Does live chat increase sales?</h2> <p>The short answer is—yes.</p> <p>Sales chat has a number of benefits that can give you an advantage over competitors. These include increasing the value of the orders, boosting revenue, but also improving <a href="https://www.tidio.com/blog/customer-satisfaction/">customer satisfaction</a>.</p> <figure class="wp-block-image size-full with-logo"><img loading="lazy" decoding="async" width="1400" height="1844" src="https://www.tidio.com/wp-content/uploads/1-sales-chat-benefits-min.png" alt="live chat benefits on image" class="wp-image-42987" title="live chat benefits on image" srcset="https://www.tidio.com/wp-content/uploads/1-sales-chat-benefits-min.png 1400w, https://www.tidio.com/wp-content/uploads/1-sales-chat-benefits-min-531x700.png 531w, https://www.tidio.com/wp-content/uploads/1-sales-chat-benefits-min-911x1200.png 911w, https://www.tidio.com/wp-content/uploads/1-sales-chat-benefits-min-768x1012.png 768w, https://www.tidio.com/wp-content/uploads/1-sales-chat-benefits-min-1166x1536.png 1166w" sizes="(max-width: 1400px) 100vw, 1400px" /></figure> <p>Here are the main reasons you should get sales live chat for your business website.&nbsp;</p> <h3 class="wp-block-heading">Increased sales</h3> <p>Over <a href="http://kayako.com/live-chat-software/statistics/" target="_blank" rel="noreferrer noopener">79%</a> of businesses state that providing live chat for their visitors has had a positive effect on <a href="https://www.tidio.com/blog/customer-loyalty/">customer loyalty</a>, sales, and revenue. So, adding a sales chat to your business website can help you grow your brand exponentially.&nbsp;</p> <h3 class="wp-block-heading">Higher purchase value</h3> <p>On top of increasing overall sales, live chat also boosts spending per purchase. In fact, the research found that shoppers that use live chat prior to the purchase spend about <a href="https://www.invespcro.com/blog/live-chat-customer-support/" target="_blank" rel="noreferrer noopener">60% more</a> in comparison to those that don’t use the chat.&nbsp;</p> <h3 class="wp-block-heading">Real-time communication</h3> <p>Having a sales assistant on hand is one of the main factors people choose to shop in physical stores. But live chat gives this advantage to online stores now. And it’s crucial since customers rate immediate responses from the business as very important across their entire buyer journey. This includes marketing and sales-related inquiries (<a href="https://blog.hubspot.com/sales/live-chat-go-to-market-flaw" target="_blank" rel="noreferrer noopener">82%</a>) as well as customer support questions (90%).</p> <h3 class="wp-block-heading">Higher customer satisfaction</h3> <p>Chat messages can help you boost sales but also improves the satisfaction of your shoppers. They’re often quicker than checking the knowledge base, so many people like using it and want <a href="https://www.tidio.com/blog/ecommerce-website/">ecommerce sites</a> to offer real-time customer support. In fact, a whopping <a href="https://download.microsoft.com/documents/en-us/dynamics/Global_State_of_Multichannel_Customer_Service_Report.pdf.pdf" target="_blank" rel="noreferrer noopener">64%</a> of US customers use a <a href="https://www.tidio.com/blog/chat-widgets/">live chat widget</a> regularly.&nbsp;</p> <p>Now—</p> <p>What makes a great live chat for sales? Let’s find out.</p> <p><strong>Read more:</strong> Find out how <a href="https://www.tidio.com/blog/endeksa-case-study/" target="_blank" rel="noreferrer noopener">a real estate data platform achieved a 138% increase in lead generation</a> with Tidio’s live chat and chatbot solutions.</p> <h2 class="wp-block-heading" id="main-features">Live chat for sales: main features</h2> <p>When using live chat for sales, you’ll need some great features to help you with the processes. The requirements vary between each business so make sure that the software you choose offers the functionality that your brand needs.&nbsp;</p> <p>Here are some of the sales chat features you should look out for:</p> <figure class="wp-block-image size-full with-logo"><img loading="lazy" decoding="async" width="1400" height="1254" src="https://www.tidio.com/wp-content/uploads/2-main-features-of-sales-chat-min.png" alt="Live chat for sales: main features" class="wp-image-42989" title="Live chat for sales: main features" srcset="https://www.tidio.com/wp-content/uploads/2-main-features-of-sales-chat-min.png 1400w, https://www.tidio.com/wp-content/uploads/2-main-features-of-sales-chat-min-700x627.png 700w, https://www.tidio.com/wp-content/uploads/2-main-features-of-sales-chat-min-1200x1075.png 1200w, https://www.tidio.com/wp-content/uploads/2-main-features-of-sales-chat-min-768x688.png 768w" sizes="(max-width: 1400px) 100vw, 1400px" /></figure> <ul class="wp-block-list"> <li>Customization</li> </ul> <p>Make sure that the help desk and sales system you choose allows you to customize the look and feel of the software. This includes the widget’s design and placement, as well as the messages to your visitors.&nbsp;</p> <ul class="wp-block-list"> <li>Chat history</li> </ul> <p>The sales live chat that you pick should offer a long chat history. Ideally, you should be able to choose the period of time that you want to keep the messages for reviewing.&nbsp;</p> <ul class="wp-block-list"> <li>Artificial intelligence</li> </ul> <p>AI is everywhere now, and if you don’t jump on it, you’ll be left behind the competition. This technology can help you streamline some of your processes to speed up task completion and keep customers engaged. It also lowers the time it takes for visitors to get support when browsing your website.</p> <ul class="wp-block-list"> <li>Integrations</li> </ul> <p>Some of the most useful integrations include social media, Zapier, MailChimp, Google Analytics, Salesforce, and HubSpot CRM. But these are just suggestions. Your business already uses a range of platforms so make sure to find a software that integrates with those systems seamlessly.</p> <ul class="wp-block-list"> <li>Automations</li> </ul> <p>These include all the customer service and sales automations to help you decrease the workload, like <a href="https://www.tidio.com/blog/ai-chatbot/">AI chatbots</a>. Some platforms will offer email automation with the sales live chat software, others can provide order tracking. Choose the ones most suitable for your brand.</p> <blockquote class="blk-quote"> <p class="blk-quote__text">“A customer who is on the fence about making a purchase is able to get their questions answered without any delays, creating a positive experience that can factor into converting them into a paying customer.”</p> <cite> <div> <p class="blk-quote__author-name"><strong>Logan Mallory</strong></p> <p class="blk-quote__author-signature">VP at <a href="https://www.motivosity.com/" target="_blank" rel="nofollow noopener">Motivosity</a></p> </div> </cite> <img loading="lazy" decoding="async" class="blk-quote__image" src="https://www.tidio.com/wp-content/uploads/quote-dark.svg" alt="" width="32" height="32" /> </blockquote> <p><strong>Read more: </strong>Download a free ebook and learn how you can <a href="https://www.tidio.com/playbooks/ai-assisted-customer-service-ebook/">leverage AI for your customer service</a>.</p> <p>Ok—let’s look at the best software you can use for your business website, shall we?</p> <h2 class="wp-block-heading" id="best-live-chats">Top 5 sales chats for your business</h2> <p>There is an abundance of choices when it comes to <a href="https://www.tidio.com/blog/best-live-chat-software/">live chat software</a> nowadays. But how do you know which platforms are good for growing sales and increasing your revenue?&nbsp;</p> <p>We checked reviews, looked through the features, and tested tens of different systems, so you don’t have to worry about it.</p> <p>Here’s a comparison table of our findings for a quick view.</p> <figure class="wp-block-table table"><table class="has-fixed-layout"><thead><tr><th>Platform</th><th>Rating</th><th>Free plan/trial</th><th>Best for</th></tr></thead><tbody><tr><td><a href="#tidio">Tidio</a></td><td>4.7/5 ⭐️</td><td>✅</td><td>Overall ecommerce chat functionality</td></tr><tr><td><a href="#hubspot">HubSpot Sales Hub</a></td><td>4.4/5 ⭐️</td><td>✅</td><td>Full CRM suite</td></tr><tr><td><a href="#helpcrunch">HelpCrunch</a></td><td>4.7/5 ⭐️</td><td>trial</td><td>Inter-team collaboration</td></tr><tr><td><a href="#drift">Drift</a></td><td>4.4/5⭐️</td><td>❌</td><td>Scheduling calls</td></tr><tr><td><a href="#zoho">Zoho SalesIQ</a></td><td>4.4/5⭐️</td><td>✅</td><td>Package tracking</td></tr></tbody></table></figure> <p>Okay, let’s explore the best live sales chats in more detail.</p> <h3 class="wp-block-heading" id="tidio">1. <a href="https://tidio.com/live-chat">Tidio</a></h3> <figure class="wp-block-image size-full"><img loading="lazy" decoding="async" width="1400" height="840" src="https://www.tidio.com/wp-content/uploads/3-tidio-1.png" alt="tidio live chat widget" class="wp-image-42921" title="tidio live chat widget" srcset="https://www.tidio.com/wp-content/uploads/3-tidio-1.png 1400w, https://www.tidio.com/wp-content/uploads/3-tidio-1-700x420.png 700w, https://www.tidio.com/wp-content/uploads/3-tidio-1-1200x720.png 1200w, https://www.tidio.com/wp-content/uploads/3-tidio-1-768x461.png 768w" sizes="(max-width: 1400px) 100vw, 1400px" /></figure> <p><strong>Ratings:</strong> 4.7/5⭐️ (<a href="https://www.g2.com/products/tidio/reviews" target="_blank" rel="noreferrer noopener">1,400+ reviews</a>)</p> <p><strong>Best for:</strong> overall ecommerce chat functionality</p> <p>Tidio provides a sales live chat tool enhanced with chatbots, enabling effortless customer engagement and sales generation for your ecommerce business. Additionally, it offers a multichannel system that consolidates all conversations into a single inbox.</p> <p>We encourage you to check the <a href="https://www.g2.com/products/tidio/reviews" target="_blank" rel="noreferrer noopener">feedback from our users</a> and <a href="https://www.tidio.com/panel/register">check the system’s functionality</a> free of charge.</p> <h4 class="wp-block-heading has-vivid-green-cyan-background-color has-background">Main features:</h4> <ul class="wp-block-list custom-list-style custom-list-pros"> <li>Live view of website visitors</li> <li>Visitor profiles with their information</li> <li>Real-time visitor message preview&nbsp;</li> <li>AI-assisted <a href="https://www.tidio.com/blog/canned-responses/">canned responses</a> for quicker replies</li> <li>Mobile apps for Android and iOS devices</li> </ul> <p><a href="https://www.tidio.com/pricing/customer-service/">Pricing:</a></p> <ul class="wp-block-list"> <li>7-day free trial available</li> <li>Free version available</li> <li>Starter ($29/mo)</li> <li>Growth (starts at $59/mo)</li> <li>Plus (starts at $749/mo)</li> <li>Premium (starts at $2999/mo)</li> </ul> <div class="blk-rebranded-cta__wrapper"> <div class="blk-rebranded-cta blk-rebranded-cta-livechat"> <div class="body"> <div class="content"> <p>Start boosting your sales with live chat now</p> </div> <div class="blk-rebranded-cta__buttons"> <a href="https://www.tidio.com/panel/register" class="blk-rebranded-cta__button blk-rebranded-cta__button--primary blk-rebranded-cta__button--livechat" target="" data-tracking-name="BOFU livechat"> Start for free </a> </div> </div> </div> <a href="https://www.tidio.com/live-chat/" class="blk-rebranded-cta__link blk-rebranded-cta__link--livechat" target="" data-tracking-name="BOFU livechat"> Learn more about Tidio Live Chat </a> </div> <p><strong>Read more: </strong>Learn how <a href="https://help.tidio.com/hc/en-us/articles/5401394437020-Live-Chat-Conversations">Tidio’s live chat conversation panel</a> works. Also, be sure to explore key <a href="https://www.tidio.com/blog/pre-sales-support/">pre-sales support</a> strategies for your business.”</p> <h3 class="wp-block-heading" id="hubspot">2. <a href="https://www.hubspot.com/products/sales?hubs_content=www.hubspot.com%2F&amp;hubs_content-cta=nav-software-sales" target="_blank" rel="noreferrer noopener">HubSpot Sales Hub</a></h3> <figure class="wp-block-image size-full"><img loading="lazy" decoding="async" width="1400" height="840" src="https://www.tidio.com/wp-content/uploads/4-hubspot-1.png" alt="HubSpot Sales Hub live chat widget" class="wp-image-42923" title="HubSpot Sales Hub live chat widget" srcset="https://www.tidio.com/wp-content/uploads/4-hubspot-1.png 1400w, https://www.tidio.com/wp-content/uploads/4-hubspot-1-700x420.png 700w, https://www.tidio.com/wp-content/uploads/4-hubspot-1-1200x720.png 1200w, https://www.tidio.com/wp-content/uploads/4-hubspot-1-768x461.png 768w" sizes="(max-width: 1400px) 100vw, 1400px" /></figure> <p><strong>Ratings: </strong>4.4/5⭐️ (<a href="https://www.g2.com/products/hubspot-sales-hub/reviews" target="_blank" rel="noreferrer noopener">10,370+ reviews</a>)</p> <p><strong>Best for:</strong> CRM suite features</p> <p>HubSpot provides a sales live chat as part of their HubSpot CRM suite, which offers the convenience of synchronizing customer data across various HubSpot modules. You can see relevant contact information on the chat window, which makes personalization easier. Also, this chat for sale integrates with other channels such as Slack, Zapier, and Intercom.</p> <h4 class="wp-block-heading has-vivid-green-cyan-background-color has-background">Pros:</h4> <ul class="wp-block-list custom-list-style custom-list-pros"> <li>Responsive calendar booking</li> <li>Clean user interface</li> <li>Mobile apps available</li> </ul> <h4 class="wp-block-heading has-vivid-red-background-color has-background">Cons:</h4> <ul class="wp-block-list custom-list-style custom-list-cons"> <li>Difficult to navigate between tickets and the inbox</li> <li>New conversation notifications are easy to miss</li> </ul> <p><a href="https://www.hubspot.com/pricing/sales/enterprise?hubs_content=www.hubspot.com%2Fproducts%2Fsales&amp;hubs_content-cta=hsg-nav__link-active&amp;products=sales-hub-professional_1&amp;term=annual" target="_blank" rel="noreferrer noopener">Pricing:</a></p> <ul class="wp-block-list"> <li>Free version available</li> <li>Professional ($490/mo)</li> <li>Enterprise ($1,180/mo)</li> </ul> <p><strong>Read more:</strong> Discover the <a href="https://www.tidio.com/blog/live-chat-apps/">best live chat apps</a> available on the market with pros, cons, and pricing compared.&nbsp;</p> <h3 class="wp-block-heading" id="helpcrunch">3. <a href="https://helpcrunch.com/live-chat.html" target="_blank" rel="noreferrer noopener">HelpCrunch</a></h3> <figure class="wp-block-image size-full"><img loading="lazy" decoding="async" width="1400" height="840" src="https://www.tidio.com/wp-content/uploads/5-helpcrunch.png" alt="HelpCrunch live chat widget" class="wp-image-42924" title="HelpCrunch live chat widget" srcset="https://www.tidio.com/wp-content/uploads/5-helpcrunch.png 1400w, https://www.tidio.com/wp-content/uploads/5-helpcrunch-700x420.png 700w, https://www.tidio.com/wp-content/uploads/5-helpcrunch-1200x720.png 1200w, https://www.tidio.com/wp-content/uploads/5-helpcrunch-768x461.png 768w" sizes="(max-width: 1400px) 100vw, 1400px" /></figure> <p><strong>Ratings:</strong> 4.7/5⭐️ (<a href="https://www.g2.com/products/helpcrunch/reviews" target="_blank" rel="noreferrer noopener">190+ reviews</a>)</p> <p><strong>Best for:</strong> inter-team collaboration</p> <p>HelpCrunch is a comprehensive <a href="https://www.tidio.com/blog/customer-communication/">customer communication</a> platform that combines ecommerce live chat, email <a href="https://www.tidio.com/blog/marketing-automation/">marketing automation</a>, and sales capabilities. It connects various communication channels into one platform, ensuring a seamless and unified user experience. This sales chat also offers dashboards with metrics for easier tracking of each team’s performance.</p> <h4 class="wp-block-heading has-vivid-green-cyan-background-color has-background">Pros:</h4> <ul class="wp-block-list custom-list-style custom-list-pros"> <li>Multichannel platform</li> <li>Tagging system</li> <li>Customizable chat widget</li> </ul> <h4 class="wp-block-heading has-vivid-red-background-color has-background">Cons:</h4> <ul class="wp-block-list custom-list-style custom-list-cons"> <li>Onboarding process needs improvements</li> <li>Bugs in the Facebook Messenger occur</li> </ul> <p><a href="https://helpcrunch.com/pricing.html">Pricing:</a></p> <ul class="wp-block-list"> <li>Free trial (14 days)</li> <li>Basic ($15/mo)</li> <li>Pro ($25/mo)</li> <li>Unlimited ($495/mo) Only available on the annual subscription.</li> </ul> <p><strong>Read more:</strong> Compare the <a href="https://www.tidio.com/blog/ticketing-system/">top ticketing systems</a> and choose the best one for your business.&nbsp;</p> <h3 class="wp-block-heading" id="drift">4. <a href="https://www.drift.com/platform/live-chat/" target="_blank" rel="noreferrer noopener">Drift</a></h3> <figure class="wp-block-image size-full"><img loading="lazy" decoding="async" width="1400" height="840" src="https://www.tidio.com/wp-content/uploads/6-drift.png" alt="drift live chat widget" class="wp-image-42925" title="drift live chat widget" srcset="https://www.tidio.com/wp-content/uploads/6-drift.png 1400w, https://www.tidio.com/wp-content/uploads/6-drift-700x420.png 700w, https://www.tidio.com/wp-content/uploads/6-drift-1200x720.png 1200w, https://www.tidio.com/wp-content/uploads/6-drift-768x461.png 768w" sizes="(max-width: 1400px) 100vw, 1400px" /></figure> <p><strong>Ratings:</strong> 4.4/5⭐️ (<a href="https://www.g2.com/products/drift/reviews" target="_blank" rel="noreferrer noopener">940+ reviews</a>)</p> <p><strong>Best for:</strong> scheduling calls</p> <p>Drift is a leading sales live chat platform designed specifically for B2B businesses, offering powerful capabilities for customer engagement through conversational marketing. It includes a range of features, like <a href="https://www.tidio.com/blog/live-chat-lead-generation/">live chat for lead generation</a>, chatbots, email marketing, and video communication tools. This software allows you to create multiple inboxes, add internal notes to conversations, and utilize saved replies for efficiently addressing frequently asked questions.</p> <h4 class="wp-block-heading has-vivid-green-cyan-background-color has-background">Pros:</h4> <ul class="wp-block-list custom-list-style custom-list-pros"> <li>Account-based marketing features</li> <li>Call and zoom functionality</li> <li>Customer segmentations</li> </ul> <h4 class="wp-block-heading has-vivid-red-background-color has-background">Cons:</h4> <ul class="wp-block-list custom-list-style custom-list-cons"> <li>Limited customization options</li> <li>Some reviewers say that the backend interface can be confusing</li> </ul> <p><a href="https://www.drift.com/pricing/" target="_blank" rel="noreferrer noopener">Pricing:</a></p> <ul class="wp-block-list"> <li>Drift Startup program → contact sales team</li> <li>Premium (starts at $2,500/mo)</li> <li>Advanced → contact sales team</li> <li>Enterprise → contact sales team</li> </ul> <p><strong>Read more:</strong> Check out the most <a href="https://www.tidio.com/blog/b2b-lead-generation-strategies/">effective B2B lead generation strategies</a> that will help you level up your business.</p> <h3 class="wp-block-heading" id="zoho">5. <a href="https://www.zoho.com/salesiq/" target="_blank" rel="noreferrer noopener">Zoho SalesIQ</a></h3> <figure class="wp-block-image size-full"><img loading="lazy" decoding="async" width="1400" height="840" src="https://www.tidio.com/wp-content/uploads/7-zoho-salesiq.png" alt="Zoho SalesIQ live chat widget" class="wp-image-42926" title="Zoho SalesIQ live chat widget" srcset="https://www.tidio.com/wp-content/uploads/7-zoho-salesiq.png 1400w, https://www.tidio.com/wp-content/uploads/7-zoho-salesiq-700x420.png 700w, https://www.tidio.com/wp-content/uploads/7-zoho-salesiq-1200x720.png 1200w, https://www.tidio.com/wp-content/uploads/7-zoho-salesiq-768x461.png 768w" sizes="(max-width: 1400px) 100vw, 1400px" /></figure> <p><strong>Ratings:</strong> 4.4/5⭐️ (<a href="https://www.g2.com/products/zoho-salesiq/reviews" target="_blank" rel="noreferrer noopener">270+ reviews</a>)</p> <p><strong>Best for:</strong> package tracking</p> <p>Zoho offers a comprehensive suite of software tools, including chat, CRM, and cloud-based inventory management designed to streamline the sales process for businesses. This live sales chat for websites helps companies to create and manage sales orders, track delivery status, and process payments. Additionally, Zoho provides users with a powerful dashboard that allows them to view the sales pipeline and generate invoices.</p> <h4 class="wp-block-heading has-vivid-green-cyan-background-color has-background">Pros:</h4> <ul class="wp-block-list custom-list-style custom-list-pros"> <li>Adaptable to the business needs</li> <li>Tracking expenses and billable hours</li> <li>Good customer service</li> </ul> <h4 class="wp-block-heading has-vivid-red-background-color has-background">Cons:</h4> <ul class="wp-block-list custom-list-style custom-list-cons"> <li>Occasional unexpected logouts from the app</li> <li>Changing currencies can be tricky</li> </ul> <p><a href="https://www.zoho.com/salesiq/pricing.html?src=headermenu" target="_blank" rel="noreferrer noopener">Pricing:</a></p> <ul class="wp-block-list"> <li>Free plan available</li> <li>Daily reports (scheduled)</li> <li>Basic ($10/mo/operator)</li> <li>Professional ($17/mo/operator)</li> <li>Enterprise ($25/mo/operator)</li> </ul> <p><strong>Read more:</strong> Discover the <a href="https://www.tidio.com/blog/sales-tools/">top sales tools</a> for representatives and marketers to improve the efficiency of operations.</p> <h2 class="wp-block-heading" id="sales-techniques">The 8 best live chat sales techniques</h2> <p>Since you know the benefits and the top software to use, now comes the time you might be wondering “how can I increase sales through chat?” So, let’s dive into the techniques.</p> <p>Here are some effective live chat tips for sales:</p> <h3 class="wp-block-heading">1. Train your team</h3> <p>The importance of training your sales team cannot be overstated in today&#8217;s competitive business landscape. The customer success and sales teams act as the frontline representation of a company. Therefore, the quality of service provided directly impacts the satisfaction and loyalty of your buyers.</p> <p>Training the sales agents involves several essential steps in order to equip them with the skills and knowledge required to excel in their roles.</p> <figure class="wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio"><div class="wp-block-embed__wrapper"> <iframe loading="lazy" title="How to Build a Great Sales team" width="500" height="281" src="https://www.youtube.com/embed/15rggcgdV_I?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe> </div></figure> <p>Firstly, it’s crucial to provide comprehensive product and service courses, ensuring that staff members have a deep understanding of the company&#8217;s offerings. This includes educating them about features, benefits, and potential issues that customers may encounter.&nbsp;</p> <p>Secondly, give lessons about effective communication skills, like active listening, empathy, and clear articulation. Representatives should learn how to ask probing questions, understand customer needs, and respond appropriately. Role-playing exercises and simulations can be helpful in honing these skills.&nbsp;</p> <p>Thirdly, cover problem-solving and conflict-resolution techniques, teaching staff how to handle challenging situations with professionalism and patience. This includes strategies for de-escalation, negotiation, and finding mutually beneficial solutions.&nbsp;</p> <p>And remember to continuously provide training for your team members. Make it a quarterly task and focus on each person’s development. Also, keep your staff updated on industry trends, new technologies, and evolving customer expectations.</p> <p><strong>Read more:</strong> If you’re preparing for a social sales rep live chat assistant interview, check out these top <a href="https://www.tidio.com/blog/customer-service-interview-questions/">customer service interview questions</a>. Also, learn how to effectively deal with <a href="https://www.tidio.com/blog/how-to-deal-with-angry-customers/">angry customers</a>.&nbsp;</p> <h3 class="wp-block-heading">2. Be fast at responding</h3> <p>It’s important for your team to establish efficient procedures and use the available resources in order to ensure fast response times to sales queries. How, you may ask. Let’s go through a few effective methods.</p> <p>Firstly, offer <a href="https://www.tidio.com/blog/omnichannel-customer-service/">omnichannel experience</a> for customers by providing sales live chat on multiple communication channels, such as your website, social media, and WhatsApp. Regularly monitor these platforms and assign dedicated team members to promptly address incoming queries.</p> <figure class="wp-block-image size-full with-logo"><img loading="lazy" decoding="async" width="1400" height="724" src="https://www.tidio.com/wp-content/uploads/8-average-response-time-min.png" alt="responding time comparison" class="wp-image-42990" title="responding time comparison" srcset="https://www.tidio.com/wp-content/uploads/8-average-response-time-min.png 1400w, https://www.tidio.com/wp-content/uploads/8-average-response-time-min-700x362.png 700w, https://www.tidio.com/wp-content/uploads/8-average-response-time-min-1200x621.png 1200w, https://www.tidio.com/wp-content/uploads/8-average-response-time-min-768x397.png 768w" sizes="(max-width: 1400px) 100vw, 1400px" /></figure> <p>Another way to speed up your response time is to add tools like chatbots alongside your chat system. This will help you automatically send welcome messages to your visitors and acknowledge queries instantly.&nbsp;</p> <p>This software can also provide the necessary information right away and segment the inquiries into specific categories. Customer segmentation will further speed up the response time for your team as the requests.</p> <p>On top of that you should set clear response time goals for different channels and motivate your teams to meet those goals. Leverage technology tools like <a href="https://www.tidio.com/blog/free-crm-software/">CRM software</a> to centralize customer communication and effectively track response times.&nbsp;</p> <p>Finally, prioritize urgent queries and foster a culture of urgency within the sales team. This will help you enhance <a href="https://www.tidio.com/blog/customer-experience/">customer experience</a> and increase the likelihood of successful sales conversions.</p> <h3 class="wp-block-heading">3. Add visuals and links to your messages</h3> <p>In sales communication, visuals play a crucial role in capturing attention, conveying information, and influencing purchasing decisions. People are more attracted to visual communication, so incorporating graphical elements allows for a more engaging and memorable experience.&nbsp;</p> <p>Product images, infographics, charts, and videos can effectively showcase the features and benefits of a product or service. Additionally, visuals can help simplify complex concepts, present data in a digestible format, and highlight key selling points.&nbsp;</p> <p>This makes understanding and envisioning how your products meet customers&#8217; needs easier for them. These graphical elements have the power to evoke emotions, create desire, and enhance the overall appeal of the offering.</p> <figure class="wp-block-image size-full"><img loading="lazy" decoding="async" width="1400" height="840" src="https://www.tidio.com/wp-content/uploads/9-add-visuals-to-chat.png" alt="Adding visuals and links to your messages" class="wp-image-42928" title="Add visuals and links to your messages" srcset="https://www.tidio.com/wp-content/uploads/9-add-visuals-to-chat.png 1400w, https://www.tidio.com/wp-content/uploads/9-add-visuals-to-chat-700x420.png 700w, https://www.tidio.com/wp-content/uploads/9-add-visuals-to-chat-1200x720.png 1200w, https://www.tidio.com/wp-content/uploads/9-add-visuals-to-chat-768x461.png 768w" sizes="(max-width: 1400px) 100vw, 1400px" /></figure> <p>So, how to add images and links to your communication with the customers?</p> <p>Make sure to include your graphic designer in the meetings about the strategy. This will help them make relevant graphical elements for your campaigns.&nbsp;</p> <p>You can also add clickable URLs that direct customers to specific web pages, articles, or resources straight from the chat. These links allow recipients to easily access additional information or take desired actions with just a click.</p> <p>On top of that, you can insert eye-catching images directly into your chat messages. And to maintain professionalism, it&#8217;s essential to use high-quality pictures that align with your brand&#8217;s style and tone.</p> <h3 class="wp-block-heading">4. Be precise with the information</h3> <p>Every word counts when it comes to sales communication. So, when communicating with potential clients, you need to convey your message clearly and effectively. This will help you ensure there’s no room for misunderstanding or confusion.&nbsp;</p> <p>Precise communication helps you articulate the features and benefits of your products or services accurately. It also helps you highlight the unique selling points and address the specific needs, or pain points, of your audience. On top of that, you’ll be able to present compelling arguments easier and provide the necessary information in a concise manner.&nbsp;</p> <p>Ultimately, being precise in sales communication increases your chances of closing deals, building long-term partnerships, and achieving success. So put effort and attention into it.</p> <figure class="wp-block-image size-full"><img loading="lazy" decoding="async" width="1400" height="840" src="https://www.tidio.com/wp-content/uploads/10-be-precise.png" alt="Being precise with the information" class="wp-image-42929" title="Being precise with the information" srcset="https://www.tidio.com/wp-content/uploads/10-be-precise.png 1400w, https://www.tidio.com/wp-content/uploads/10-be-precise-700x420.png 700w, https://www.tidio.com/wp-content/uploads/10-be-precise-1200x720.png 1200w, https://www.tidio.com/wp-content/uploads/10-be-precise-768x461.png 768w" sizes="(max-width: 1400px) 100vw, 1400px" /></figure> <p>To ensure precision in your sales communication, there are several key strategies to implement.&nbsp;</p> <p>First and foremost, thoroughly understand your product or service inside and out. You need to be familiar with its features, benefits, and unique selling points. This will help you communicate clearly and accurately when speaking to potential customers.&nbsp;</p> <p>Additionally, know your target audience, their specific needs and pain points. This knowledge will allow you to tailor your message and provide the best solutions.&nbsp;</p> <p>Use language that is concise, avoiding jargon or technical terms that might confuse or alienate your audience. Keep your communication focused and to the point, highlighting the most relevant information.&nbsp;</p> <p>Active listening is also crucial. So, pay attention to your prospects&#8217; questions, concerns, and feedback. This will help you respond appropriately every time.&nbsp;</p> <p>Finally, always double-check your written and verbal communication for clarity, grammar, and spelling errors. Precision in sales communication demonstrates professionalism, builds trust, and increases your chances of success.</p> <p><strong>Read more:</strong> Learn the <a href="https://www.tidio.com/blog/common-grammar-mistakes/">common grammar mistakes</a> and how attentive people are to them.</p> <h3 class="wp-block-heading">5. Add personal touches</h3> <p>Personalization is crucial in sales communication due to its ability to create meaningful connections and enhance <a href="https://www.tidio.com/blog/customer-engagement/">customer engagement</a>. In today&#8217;s competitive marketplace, buyers expect more than generic, one-size-fits-all sales pitches.&nbsp;</p> <p>By tailoring communication to individual preferences, needs, and interests, sales professionals can demonstrate a genuine understanding of their customer&#8217;s requirements and build trust.&nbsp;</p> <p>This approach not only increases the likelihood of making a sale but also strengthens customer loyalty and satisfaction. In fact, customers tend to spend an average of <a href="https://www.twilio.com/en-us/state-of-customer-engagement">21%</a> more with a brand that personalizes the shopping experience. On top of that, over 86% of consumers say that personalization increases their loyalty to a business.</p> <p>Here’s how you can recommend products in a chat box for your shoppers:</p> <figure class="wp-block-image size-full"><img loading="lazy" decoding="async" width="1400" height="840" src="https://www.tidio.com/wp-content/uploads/11-add-personal-touches.png" alt="example of how you can recommend products in a chat box for your shoppers" class="wp-image-42930" title="ecommend products in a chat box for your shoppers" srcset="https://www.tidio.com/wp-content/uploads/11-add-personal-touches.png 1400w, https://www.tidio.com/wp-content/uploads/11-add-personal-touches-700x420.png 700w, https://www.tidio.com/wp-content/uploads/11-add-personal-touches-1200x720.png 1200w, https://www.tidio.com/wp-content/uploads/11-add-personal-touches-768x461.png 768w" sizes="(max-width: 1400px) 100vw, 1400px" /></figure> <p>To ensure personalization in sales communication look through the best practices below.&nbsp;</p> <p>Firstly, make sure your sales live chat representatives ask targeted questions and gather relevant information about the customer. Then, ask them to tailor the responses accordingly.&nbsp;</p> <p>Additionally, use a chat for sales to provide recommendations based on the customer&#8217;s specific requirements and browsing history. By analyzing the shoppers’ behavioral patterns, sales agents can proactively offer relevant products and solutions that match the client’s interests.&nbsp;</p> <p>Moreover, your sales reps can use sales live chat tools to follow-up discussions and address any concerns or customer questions in a timely manner.</p> <p>Utilizing <a href="https://www.tidio.com/blog/real-time-sales/">real-time sales</a> effectively enhances personalization in sales communication, leading to increased customer engagement, conversions, and overall success.</p> <h3 class="wp-block-heading">6. Gather and qualify leads</h3> <p>Gathering and qualifying leads is a critical process for any growing business.&nbsp;</p> <p>By collecting prospects, companies can identify potential customers who have shown an interest in their products or services. This allows the business to establish a database of potential clients, prioritize efforts, and focus on leads that are more likely to convert.&nbsp;</p> <p>In the end, this can lead to brands using the resources to the fullest and improving the efficiency of the sales and marketing strategies.</p> <figure class="wp-block-image size-full with-logo"><img loading="lazy" decoding="async" width="1400" height="1200" src="https://www.tidio.com/wp-content/uploads/12-sales-cycle-1.png" alt="sales cycle on image" class="wp-image-42991" title="sales cycle on image" srcset="https://www.tidio.com/wp-content/uploads/12-sales-cycle-1.png 1400w, https://www.tidio.com/wp-content/uploads/12-sales-cycle-1-700x600.png 700w, https://www.tidio.com/wp-content/uploads/12-sales-cycle-1-1200x1029.png 1200w, https://www.tidio.com/wp-content/uploads/12-sales-cycle-1-768x658.png 768w" sizes="(max-width: 1400px) 100vw, 1400px" /></figure> <p>Using live chat for sales as a tool to gather and qualify leads can be an effective strategy for engaging with website visitors in real-time.</p> <p>Some of the methods to use include:</p> <ul class="wp-block-list"> <li>Crafting engaging greetings that appear when visitors land on your website</li> <li>Offering value through expert assistance to foster loyalty</li> <li>Using targeted chat triggers based on specific actions or visitors’ behaviors</li> <li>Asking qualifying questions to gather more information about the visitor</li> <li>Scoring and prioritizing leads based on the answers provided</li> <li>Following up and nurturing leads with personalized messages</li> </ul> <p>By implementing these strategies, you can effectively gather and qualify leads using live chat, increasing your chances of converting them into valuable customers for your business.</p> <h3 class="wp-block-heading">7. Reach out proactively</h3> <p>Proactively contacting customers is essential for building strong and lasting relationships. By taking the initiative to engage with customers, businesses can demonstrate their dedication to satisfaction while showing that they value the buyers’ opinions and needs.&nbsp;</p> <p>Moreover, proactively communicating with clients allows companies to gather valuable feedback, address any concerns or issues promptly, and provide personalized assistance. It also presents an opportunity to update customers about new products, services, or promotions, keeping them informed and engaged.</p> <figure class="wp-block-image size-full"><img loading="lazy" decoding="async" width="1400" height="470" src="https://www.tidio.com/wp-content/uploads/13-reach-out-proactively.png" alt="example of reaching out proactively" class="wp-image-42932" title="reaching out proactively" srcset="https://www.tidio.com/wp-content/uploads/13-reach-out-proactively.png 1400w, https://www.tidio.com/wp-content/uploads/13-reach-out-proactively-700x235.png 700w, https://www.tidio.com/wp-content/uploads/13-reach-out-proactively-1200x403.png 1200w, https://www.tidio.com/wp-content/uploads/13-reach-out-proactively-768x258.png 768w" sizes="(max-width: 1400px) 100vw, 1400px" /></figure> <p>There are several effective strategies to consider when reaching out to visitors.&nbsp;</p> <ul class="wp-block-list"> <li>Personalize the communication based on the customer&#8217;s preferences and past interactions</li> <li>Utilize multiple communication channels such as email, phone calls, social media, and even text messaging to ensure you use their preferred platform</li> <li>Use live chat to send out pre- and post-<a href="https://www.tidio.com/blog/chat-survey/">chat surveys</a> asking visitors for their information and experiences</li> <li>Identify the optimal moments to initiate contact, such as after a purchase, during special promotions, or when introducing new offerings&nbsp;</li> <li>Ensure the content of the communication focuses on highlighting the value and benefits of the products or services, addressing any potential pain points, and providing incentives or exclusive offers</li> <li>Track and analyze the results of sales communication efforts to refine future outreach strategies, ensuring a more effective approach</li> </ul> <p><strong>Read more:</strong> Learn tips and tricks on how to use <a href="https://www.tidio.com/blog/proactive-live-chat/">proactive live chat</a> to its full potential.&nbsp;</p> <h3 class="wp-block-heading">8. Limit the workload for your team</h3> <p>Implementing live chat for sales enables businesses to offer real-time assistance to potential customers and address their queries or concerns in real time. This allows the sales team to handle multiple customer interactions simultaneously, enhancing efficiency and productivity.&nbsp;</p> <p>With this technology, customers can engage with representatives without the need for phone calls or emails, leading to faster response times and streamlined communication.</p> <figure class="wp-block-video"><video autoplay controls loop src="https://www.tidio.com/wp-content/uploads/magicAI.mov"></video></figure> <p>So, you should encourage your sales team to streamline as many processes as possible. Moreover, using sales live chat your team will have canned responses and access to pre-existing resources, such as product information or FAQs, within their arm’s reach. This minimizes repetitive tasks and enables them to focus on more complex inquiries.&nbsp;</p> <p>Ultimately, live chat optimizes the workload of your team, empowering them to engage with customers efficiently while delivering a personalized and timely experience.</p> <p><strong>Read more: </strong>Discover the <a href="https://www.tidio.com/blog/ecommerce-live-chat/">best live chat for ecommerce</a> available on the market and choose the best one for your business.</p> <h2 class="wp-block-heading">Live chat for sales: key takeaway</h2> <p>Live chat sales is a technique of using chat tools as part of a proactive sales strategy. It involves embedding a widget on a business website and communicating with potential customers in real time. You can market your products, provide support, and push visitors to complete their purchase straight from the chat window.&nbsp;</p> <p>The 5 best live chat for sales tools are:</p> <ul class="wp-block-list"> <li>Tidio</li> <li>HubSpot Sales Hub</li> <li>HelpCrunch</li> <li>Drift</li> <li>Zoho SalesIQ</li> </ul> <p>During the chat session you can market your offers, answer questions, and qualify leads. Some of the most useful techniques include training your team, ensuring a fast response time, adding visuals to your communication, and personalizing the messages to the user. On top of these, you should remember to reach out proactively and be precise with your chats for best results.</p> <p>Live chat for sales has a number of useful benefits including shorter response times, increased customer experience, and boosted revenue. So start using support and sales chat on your website today!</p> <h2 class="wp-block-heading" id="faqs">FAQs</h2> <div class="schema-faq wp-block-yoast-faq-block"><div class="schema-faq-section" id="faq-question-1693394658268"><strong class="schema-faq-question"><strong>What is live sales chat?</strong></strong> <p class="schema-faq-answer">Sales live chat is a tool that you can use for a proactive sales strategy. It enables businesses to offer clients real-time assistance, answer their questions immediately, and proactively guide customers to the sale.</p> </div> <div class="schema-faq-section" id="faq-question-1693394668034"><strong class="schema-faq-question"><strong>Does live chat increase sales?</strong></strong> <p class="schema-faq-answer">Yes. According to studies, businesses that implemented live chat reports increased sales, revenue, and customer satisfaction. </p> </div> <div class="schema-faq-section" id="faq-question-1693394674891"><strong class="schema-faq-question"><strong>How to do chat sales?</strong></strong> <p class="schema-faq-answer">To do chat sales effectively you need to train your customer service team, ensure fast responses, and reach out to visitors proactively. You should also add graphical elements to answers, be precise with the information you provide, and add personalized touches to your messages. </p> </div> <div class="schema-faq-section" id="faq-question-1693394681724"><strong class="schema-faq-question"><strong>Is live chat good for business?</strong></strong> <p class="schema-faq-answer">Yes. Live chat improves customer satisfaction, decreases the workload on your team, and increases your sales in the long run. </p> </div> <div class="schema-faq-section" id="faq-question-1693394704483"><strong class="schema-faq-question"><strong>How can I increase sales through chat?</strong></strong> <p class="schema-faq-answer">You can increase sales through chat by gathering leads, providing helpful support, and answering queries in a timely manner. You should also add links and graphical content to your messages to ensure you represent your point effectively.</p> </div> <div class="schema-faq-section" id="faq-question-1693394715284"><strong class="schema-faq-question"><strong>Why do customers prefer chat?</strong></strong> <p class="schema-faq-answer">Customers prefer chat because they can get quick responses straight from the company’s website. </p> </div> <div class="schema-faq-section" id="faq-question-1693394722106"><strong class="schema-faq-question"><strong>Why is live chat important in sales?</strong></strong> <p class="schema-faq-answer">Live chat is important for sales as shoppers often need assistance during the buying process and neglecting their questions can lead to abandoned carts. Moreover, buyers tend to spend more per purchase when they chatted with a business in comparison to those that didn’t.</p> </div> </div> </div><style data-emotion="css 1rjsqje">.css-1rjsqje{width:100%;margin:36px 0 72px 0;border:none;color:#D3DBE5;}.css-1rjsqje:after{content:'. . .';display:block;text-align:center;font-size:72px;letter-spacing:-0.6px;line-height:1;}</style><hr class="css-1rjsqje e1lti7dg1"/><style data-emotion="css hvzzq2">.css-hvzzq2{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;font-size:16px;margin-top:72px;border-radius:8px;padding:32px;border:1px solid #D3DBE5;}@media (min-width: 600px){.css-hvzzq2{-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;}}.css-hvzzq2 p{margin-top:0;margin-bottom:0;font-size:14px;line-height:18px;letter-spacing:-0.01em;}.css-hvzzq2 header{font-size:24px;line-height:32px;letter-spacing:-0.01em;font-weight:600;cursor:pointer;margin-bottom:8px;}.css-hvzzq2 header a{color:inherit;-webkit-text-decoration:none;text-decoration:none;}.css-hvzzq2 header:hover{-webkit-text-decoration:underline;text-decoration:underline;}</style><div class="css-hvzzq2 e1z0l5ez0"><style data-emotion="css s8pnyb">.css-s8pnyb img{border-radius:50px;}@media (min-width: 600px){.css-s8pnyb{margin-right:40px;}}</style><div class="css-s8pnyb e1z0l5ez2"><img alt="Beata Stefanowicz" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image/?url=https%3A%2F%2Fwww.tidio.com%2Fwp-content%2Fuploads%2Fbeata-stefanowicz-2-100x100.png&amp;w=101&amp;q=75 1x, /_next/image/?url=https%3A%2F%2Fwww.tidio.com%2Fwp-content%2Fuploads%2Fbeata-stefanowicz-2-100x100.png&amp;w=256&amp;q=75 2x" src="/_next/image/?url=https%3A%2F%2Fwww.tidio.com%2Fwp-content%2Fuploads%2Fbeata-stefanowicz-2-100x100.png&amp;w=256&amp;q=75"/></div><div><header><a title="Beata Stefanowicz" href="/people/beata-stefanowicz/">Beata Stefanowicz</a></header><p>Content Writer at Tidio with a love for the written word. 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Over 300K businesses worldwide use Tidio to improve customer satisfaction, drive conversions, and increase sales."},"registerBanner":{"header":"Win your team’s time back with AI","subheader":"Automate up to 70% of common questions and recurring tasks with a conversational AI agent.","ctaText":"Start for free","ctaTextForLoggedUsers":"Go to App"},"recommendedReadings":"Recommended readings","tableOfContent":"Table of contents","newsletter":{"header":"Subscribe to our newsletter","subheader":"Get access to exclusive customer service tips, strategies and case studies."}},"tracking":{"sector":"Article","sectorCategory":"Blog"},"data":{"post":{"translationEN":{"id":"cG9zdDo0MjkxOA==","databaseId":42918,"title":"5 Best Live Chat for Sales Teams [+Tips \u0026 Techniques]","excerpt":"Learn the top techniques to use live chat for sales in your business. Compare the pros, cons, and pricing of the best sales live chat on the market to choose the right one for your business.","slug":"live-chat-for-sales","date":"2023-08-30T13:56:47","modified":"2025-01-16T13:01:04","uri":"/blog/live-chat-for-sales/","content":"\n\u003cp\u003eYou want to gain new customers, upsell, and grow your online sales while streaming workflows for your sales team?\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eYou’re in the right place.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eA live chat for sales helps businesses answer shoppers’ questions about products and services, improve the customer journey experience, drive sales, and more. It can help you exponentially grow your business without adding extra costs to your spendings list.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eSo, no more waiting around.\u003c/p\u003e\n\n\n\n\u003cp\u003eLet’s discover how to use live chat sales to your advantage.\u0026nbsp;\u003c/p\u003e\n\n\n\u003cdiv class=\"blk-rebranded-cta__wrapper\"\u003e\n \u003cdiv class=\"blk-rebranded-cta blk-rebranded-cta-livechat\"\u003e\n \u003cdiv class=\"body\"\u003e\n \u003cdiv class=\"content\"\u003e\n \u003cp\u003eSkip the list and get the best live chat for sales today\u003c/p\u003e\n \u003c/div\u003e\n\n \u003cdiv class=\"blk-rebranded-cta__buttons\"\u003e\n \u003ca href=\"https://www.tidio.com/panel/register\"\n class=\"blk-rebranded-cta__button blk-rebranded-cta__button--primary blk-rebranded-cta__button--livechat\"\n target=\"\"\n data-tracking-name=\"BOFU livechat\"\u003e\n Start for free \u003c/a\u003e\n \u003c/div\u003e\n \u003c/div\u003e\n \u003c/div\u003e\n\n \u003ca href=\"https://www.tidio.com/live-chat/\"\n class=\"blk-rebranded-cta__link blk-rebranded-cta__link--livechat\"\n target=\"\"\n data-tracking-name=\"BOFU livechat\"\u003e\n Learn more about Tidio Live Chat \u003c/a\u003e\n \u003c/div\u003e\n\n\n\u003cp\u003eNow—\u003c/p\u003e\n\n\n\n\u003cp\u003eIs sales live chat worth it?\u003c/p\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"sales-live-chat-benefits\"\u003eDoes live chat increase sales?\u003c/h2\u003e\n\n\n\n\u003cp\u003eThe short answer is—yes.\u003c/p\u003e\n\n\n\n\u003cp\u003eSales chat has a number of benefits that can give you an advantage over competitors. These include increasing the value of the orders, boosting revenue, but also improving \u003ca href=\"https://www.tidio.com/blog/customer-satisfaction/\"\u003ecustomer satisfaction\u003c/a\u003e.\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-image size-full with-logo\"\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"1844\" src=\"https://www.tidio.com/wp-content/uploads/1-sales-chat-benefits-min.png\" alt=\"live chat benefits on image\" class=\"wp-image-42987\" title=\"live chat benefits on image\" srcset=\"https://www.tidio.com/wp-content/uploads/1-sales-chat-benefits-min.png 1400w, https://www.tidio.com/wp-content/uploads/1-sales-chat-benefits-min-531x700.png 531w, https://www.tidio.com/wp-content/uploads/1-sales-chat-benefits-min-911x1200.png 911w, https://www.tidio.com/wp-content/uploads/1-sales-chat-benefits-min-768x1012.png 768w, https://www.tidio.com/wp-content/uploads/1-sales-chat-benefits-min-1166x1536.png 1166w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" /\u003e\u003c/figure\u003e\n\n\n\n\u003cp\u003eHere are the main reasons you should get sales live chat for your business website.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003eIncreased sales\u003c/h3\u003e\n\n\n\n\u003cp\u003eOver \u003ca href=\"http://kayako.com/live-chat-software/statistics/\" target=\"_blank\" rel=\"noreferrer noopener\"\u003e79%\u003c/a\u003e of businesses state that providing live chat for their visitors has had a positive effect on \u003ca href=\"https://www.tidio.com/blog/customer-loyalty/\"\u003ecustomer loyalty\u003c/a\u003e, sales, and revenue. So, adding a sales chat to your business website can help you grow your brand exponentially.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003eHigher purchase value\u003c/h3\u003e\n\n\n\n\u003cp\u003eOn top of increasing overall sales, live chat also boosts spending per purchase. In fact, the research found that shoppers that use live chat prior to the purchase spend about \u003ca href=\"https://www.invespcro.com/blog/live-chat-customer-support/\" target=\"_blank\" rel=\"noreferrer noopener\"\u003e60% more\u003c/a\u003e in comparison to those that don’t use the chat.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003eReal-time communication\u003c/h3\u003e\n\n\n\n\u003cp\u003eHaving a sales assistant on hand is one of the main factors people choose to shop in physical stores. But live chat gives this advantage to online stores now. And it’s crucial since customers rate immediate responses from the business as very important across their entire buyer journey. This includes marketing and sales-related inquiries (\u003ca href=\"https://blog.hubspot.com/sales/live-chat-go-to-market-flaw\" target=\"_blank\" rel=\"noreferrer noopener\"\u003e82%\u003c/a\u003e) as well as customer support questions (90%).\u003c/p\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003eHigher customer satisfaction\u003c/h3\u003e\n\n\n\n\u003cp\u003eChat messages can help you boost sales but also improves the satisfaction of your shoppers. They’re often quicker than checking the knowledge base, so many people like using it and want \u003ca href=\"https://www.tidio.com/blog/ecommerce-website/\"\u003eecommerce sites\u003c/a\u003e to offer real-time customer support. In fact, a whopping \u003ca href=\"https://download.microsoft.com/documents/en-us/dynamics/Global_State_of_Multichannel_Customer_Service_Report.pdf.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"\u003e64%\u003c/a\u003e of US customers use a \u003ca href=\"https://www.tidio.com/blog/chat-widgets/\"\u003elive chat widget\u003c/a\u003e regularly.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eNow—\u003c/p\u003e\n\n\n\n\u003cp\u003eWhat makes a great live chat for sales? Let’s find out.\u003c/p\u003e\n\n\n\n\u003cp\u003e\u003cstrong\u003eRead more:\u003c/strong\u003e Find out how \u003ca href=\"https://www.tidio.com/blog/endeksa-case-study/\" target=\"_blank\" rel=\"noreferrer noopener\"\u003ea real estate data platform achieved a 138% increase in lead generation\u003c/a\u003e with Tidio’s live chat and chatbot solutions.\u003c/p\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"main-features\"\u003eLive chat for sales: main features\u003c/h2\u003e\n\n\n\n\u003cp\u003eWhen using live chat for sales, you’ll need some great features to help you with the processes. The requirements vary between each business so make sure that the software you choose offers the functionality that your brand needs.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eHere are some of the sales chat features you should look out for:\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-image size-full with-logo\"\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"1254\" src=\"https://www.tidio.com/wp-content/uploads/2-main-features-of-sales-chat-min.png\" alt=\"Live chat for sales: main features\" class=\"wp-image-42989\" title=\"Live chat for sales: main features\" srcset=\"https://www.tidio.com/wp-content/uploads/2-main-features-of-sales-chat-min.png 1400w, https://www.tidio.com/wp-content/uploads/2-main-features-of-sales-chat-min-700x627.png 700w, https://www.tidio.com/wp-content/uploads/2-main-features-of-sales-chat-min-1200x1075.png 1200w, https://www.tidio.com/wp-content/uploads/2-main-features-of-sales-chat-min-768x688.png 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" /\u003e\u003c/figure\u003e\n\n\n\n\u003cul class=\"wp-block-list\"\u003e\n\u003cli\u003eCustomization\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003cp\u003eMake sure that the help desk and sales system you choose allows you to customize the look and feel of the software. This includes the widget’s design and placement, as well as the messages to your visitors.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cul class=\"wp-block-list\"\u003e\n\u003cli\u003eChat history\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003cp\u003eThe sales live chat that you pick should offer a long chat history. Ideally, you should be able to choose the period of time that you want to keep the messages for reviewing.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cul class=\"wp-block-list\"\u003e\n\u003cli\u003eArtificial intelligence\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003cp\u003eAI is everywhere now, and if you don’t jump on it, you’ll be left behind the competition. This technology can help you streamline some of your processes to speed up task completion and keep customers engaged. It also lowers the time it takes for visitors to get support when browsing your website.\u003c/p\u003e\n\n\n\n\u003cul class=\"wp-block-list\"\u003e\n\u003cli\u003eIntegrations\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003cp\u003eSome of the most useful integrations include social media, Zapier, MailChimp, Google Analytics, Salesforce, and HubSpot CRM. But these are just suggestions. Your business already uses a range of platforms so make sure to find a software that integrates with those systems seamlessly.\u003c/p\u003e\n\n\n\n\u003cul class=\"wp-block-list\"\u003e\n\u003cli\u003eAutomations\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003cp\u003eThese include all the customer service and sales automations to help you decrease the workload, like \u003ca href=\"https://www.tidio.com/blog/ai-chatbot/\"\u003eAI chatbots\u003c/a\u003e. Some platforms will offer email automation with the sales live chat software, others can provide order tracking. Choose the ones most suitable for your brand.\u003c/p\u003e\n\n\n\n\u003cblockquote class=\"blk-quote\"\u003e\n \u003cp class=\"blk-quote__text\"\u003e“A customer who is on the fence about making a purchase is able to get their questions answered without any delays, creating a positive experience that can factor into converting them into a paying customer.”\u003c/p\u003e\n\n \u003ccite\u003e\n \u003cdiv\u003e\n \u003cp class=\"blk-quote__author-name\"\u003e\u003cstrong\u003eLogan Mallory\u003c/strong\u003e\u003c/p\u003e\n \u003cp class=\"blk-quote__author-signature\"\u003eVP at \u003ca href=\"https://www.motivosity.com/\" target=\"_blank\" rel=\"nofollow noopener\"\u003eMotivosity\u003c/a\u003e\u003c/p\u003e\n \u003c/div\u003e\n \u003c/cite\u003e\n \n \u003cimg loading=\"lazy\" decoding=\"async\" class=\"blk-quote__image\" src=\"https://www.tidio.com/wp-content/uploads/quote-dark.svg\" alt=\"\" width=\"32\" height=\"32\" /\u003e\n\n \u003c/blockquote\u003e\n\n\n\u003cp\u003e\u003cstrong\u003eRead more: \u003c/strong\u003eDownload a free ebook and learn how you can \u003ca href=\"https://www.tidio.com/playbooks/ai-assisted-customer-service-ebook/\"\u003eleverage AI for your customer service\u003c/a\u003e.\u003c/p\u003e\n\n\n\n\u003cp\u003eOk—let’s look at the best software you can use for your business website, shall we?\u003c/p\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"best-live-chats\"\u003eTop 5 sales chats for your business\u003c/h2\u003e\n\n\n\n\u003cp\u003eThere is an abundance of choices when it comes to \u003ca href=\"https://www.tidio.com/blog/best-live-chat-software/\"\u003elive chat software\u003c/a\u003e nowadays. But how do you know which platforms are good for growing sales and increasing your revenue?\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eWe checked reviews, looked through the features, and tested tens of different systems, so you don’t have to worry about it.\u003c/p\u003e\n\n\n\n\u003cp\u003eHere’s a comparison table of our findings for a quick view.\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-table table\"\u003e\u003ctable class=\"has-fixed-layout\"\u003e\u003cthead\u003e\u003ctr\u003e\u003cth\u003ePlatform\u003c/th\u003e\u003cth\u003eRating\u003c/th\u003e\u003cth\u003eFree plan/trial\u003c/th\u003e\u003cth\u003eBest for\u003c/th\u003e\u003c/tr\u003e\u003c/thead\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003e\u003ca href=\"#tidio\"\u003eTidio\u003c/a\u003e\u003c/td\u003e\u003ctd\u003e4.7/5 ⭐️\u003c/td\u003e\u003ctd\u003e✅\u003c/td\u003e\u003ctd\u003eOverall ecommerce chat functionality\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003e\u003ca href=\"#hubspot\"\u003eHubSpot Sales Hub\u003c/a\u003e\u003c/td\u003e\u003ctd\u003e4.4/5 ⭐️\u003c/td\u003e\u003ctd\u003e✅\u003c/td\u003e\u003ctd\u003eFull CRM suite\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003e\u003ca href=\"#helpcrunch\"\u003eHelpCrunch\u003c/a\u003e\u003c/td\u003e\u003ctd\u003e4.7/5 ⭐️\u003c/td\u003e\u003ctd\u003etrial\u003c/td\u003e\u003ctd\u003eInter-team collaboration\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003e\u003ca href=\"#drift\"\u003eDrift\u003c/a\u003e\u003c/td\u003e\u003ctd\u003e4.4/5⭐️\u003c/td\u003e\u003ctd\u003e❌\u003c/td\u003e\u003ctd\u003eScheduling calls\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003e\u003ca href=\"#zoho\"\u003eZoho SalesIQ\u003c/a\u003e\u003c/td\u003e\u003ctd\u003e4.4/5⭐️\u003c/td\u003e\u003ctd\u003e✅\u003c/td\u003e\u003ctd\u003ePackage tracking\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e\n\n\n\n\u003cp\u003eOkay, let’s explore the best live sales chats in more detail.\u003c/p\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\" id=\"tidio\"\u003e1. \u003ca href=\"https://tidio.com/live-chat\"\u003eTidio\u003c/a\u003e\u003c/h3\u003e\n\n\n\n\u003cfigure class=\"wp-block-image size-full\"\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"840\" src=\"https://www.tidio.com/wp-content/uploads/3-tidio-1.png\" alt=\"tidio live chat widget\" class=\"wp-image-42921\" title=\"tidio live chat widget\" srcset=\"https://www.tidio.com/wp-content/uploads/3-tidio-1.png 1400w, https://www.tidio.com/wp-content/uploads/3-tidio-1-700x420.png 700w, https://www.tidio.com/wp-content/uploads/3-tidio-1-1200x720.png 1200w, https://www.tidio.com/wp-content/uploads/3-tidio-1-768x461.png 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" /\u003e\u003c/figure\u003e\n\n\n\n\u003cp\u003e\u003cstrong\u003eRatings:\u003c/strong\u003e 4.7/5⭐️ (\u003ca href=\"https://www.g2.com/products/tidio/reviews\" target=\"_blank\" rel=\"noreferrer noopener\"\u003e1,400+ reviews\u003c/a\u003e)\u003c/p\u003e\n\n\n\n\u003cp\u003e\u003cstrong\u003eBest for:\u003c/strong\u003e overall ecommerce chat functionality\u003c/p\u003e\n\n\n\n\u003cp\u003eTidio provides a sales live chat tool enhanced with chatbots, enabling effortless customer engagement and sales generation for your ecommerce business. Additionally, it offers a multichannel system that consolidates all conversations into a single inbox.\u003c/p\u003e\n\n\n\n\u003cp\u003eWe encourage you to check the \u003ca href=\"https://www.g2.com/products/tidio/reviews\" target=\"_blank\" rel=\"noreferrer noopener\"\u003efeedback from our users\u003c/a\u003e and \u003ca href=\"https://www.tidio.com/panel/register\"\u003echeck the system’s functionality\u003c/a\u003e free of charge.\u003c/p\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading has-vivid-green-cyan-background-color has-background\"\u003eMain features:\u003c/h4\u003e\n\n\n\n\u003cul class=\"wp-block-list custom-list-style custom-list-pros\"\u003e\n\u003cli\u003eLive view of website visitors\u003c/li\u003e\n\n\n\n\u003cli\u003eVisitor profiles with their information\u003c/li\u003e\n\n\n\n\u003cli\u003eReal-time visitor message preview\u0026nbsp;\u003c/li\u003e\n\n\n\n\u003cli\u003eAI-assisted \u003ca href=\"https://www.tidio.com/blog/canned-responses/\"\u003ecanned responses\u003c/a\u003e for quicker replies\u003c/li\u003e\n\n\n\n\u003cli\u003eMobile apps for Android and iOS devices\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003cp\u003e\u003ca href=\"https://www.tidio.com/pricing/customer-service/\"\u003ePricing:\u003c/a\u003e\u003c/p\u003e\n\n\n\n\u003cul class=\"wp-block-list\"\u003e\n\u003cli\u003e7-day free trial available\u003c/li\u003e\n\n\n\n\u003cli\u003eFree version available\u003c/li\u003e\n\n\n\n\u003cli\u003eStarter ($29/mo)\u003c/li\u003e\n\n\n\n\u003cli\u003eGrowth (starts at $59/mo)\u003c/li\u003e\n\n\n\n\u003cli\u003ePlus (starts at $749/mo)\u003c/li\u003e\n\n\n\n\u003cli\u003ePremium (starts at $2999/mo)\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\u003cdiv class=\"blk-rebranded-cta__wrapper\"\u003e\n \u003cdiv class=\"blk-rebranded-cta blk-rebranded-cta-livechat\"\u003e\n \u003cdiv class=\"body\"\u003e\n \u003cdiv class=\"content\"\u003e\n \u003cp\u003eStart boosting your sales with live chat now\u003c/p\u003e\n \u003c/div\u003e\n\n \u003cdiv class=\"blk-rebranded-cta__buttons\"\u003e\n \u003ca href=\"https://www.tidio.com/panel/register\"\n class=\"blk-rebranded-cta__button blk-rebranded-cta__button--primary blk-rebranded-cta__button--livechat\"\n target=\"\"\n data-tracking-name=\"BOFU livechat\"\u003e\n Start for free \u003c/a\u003e\n \u003c/div\u003e\n \u003c/div\u003e\n \u003c/div\u003e\n\n \u003ca href=\"https://www.tidio.com/live-chat/\"\n class=\"blk-rebranded-cta__link blk-rebranded-cta__link--livechat\"\n target=\"\"\n data-tracking-name=\"BOFU livechat\"\u003e\n Learn more about Tidio Live Chat \u003c/a\u003e\n \u003c/div\u003e\n\n\n\u003cp\u003e\u003cstrong\u003eRead more: \u003c/strong\u003eLearn how \u003ca href=\"https://help.tidio.com/hc/en-us/articles/5401394437020-Live-Chat-Conversations\"\u003eTidio’s live chat conversation panel\u003c/a\u003e works. Also, be sure to explore key \u003ca href=\"https://www.tidio.com/blog/pre-sales-support/\"\u003epre-sales support\u003c/a\u003e strategies for your business.”\u003c/p\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\" id=\"hubspot\"\u003e2. \u003ca href=\"https://www.hubspot.com/products/sales?hubs_content=www.hubspot.com%2F\u0026amp;hubs_content-cta=nav-software-sales\" target=\"_blank\" rel=\"noreferrer noopener\"\u003eHubSpot Sales Hub\u003c/a\u003e\u003c/h3\u003e\n\n\n\n\u003cfigure class=\"wp-block-image size-full\"\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"840\" src=\"https://www.tidio.com/wp-content/uploads/4-hubspot-1.png\" alt=\"HubSpot Sales Hub live chat widget\" class=\"wp-image-42923\" title=\"HubSpot Sales Hub live chat widget\" srcset=\"https://www.tidio.com/wp-content/uploads/4-hubspot-1.png 1400w, https://www.tidio.com/wp-content/uploads/4-hubspot-1-700x420.png 700w, https://www.tidio.com/wp-content/uploads/4-hubspot-1-1200x720.png 1200w, https://www.tidio.com/wp-content/uploads/4-hubspot-1-768x461.png 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" /\u003e\u003c/figure\u003e\n\n\n\n\u003cp\u003e\u003cstrong\u003eRatings: \u003c/strong\u003e4.4/5⭐️ (\u003ca href=\"https://www.g2.com/products/hubspot-sales-hub/reviews\" target=\"_blank\" rel=\"noreferrer noopener\"\u003e10,370+ reviews\u003c/a\u003e)\u003c/p\u003e\n\n\n\n\u003cp\u003e\u003cstrong\u003eBest for:\u003c/strong\u003e CRM suite features\u003c/p\u003e\n\n\n\n\u003cp\u003eHubSpot provides a sales live chat as part of their HubSpot CRM suite, which offers the convenience of synchronizing customer data across various HubSpot modules. You can see relevant contact information on the chat window, which makes personalization easier. Also, this chat for sale integrates with other channels such as Slack, Zapier, and Intercom.\u003c/p\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading has-vivid-green-cyan-background-color has-background\"\u003ePros:\u003c/h4\u003e\n\n\n\n\u003cul class=\"wp-block-list custom-list-style custom-list-pros\"\u003e\n\u003cli\u003eResponsive calendar booking\u003c/li\u003e\n\n\n\n\u003cli\u003eClean user interface\u003c/li\u003e\n\n\n\n\u003cli\u003eMobile apps available\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading has-vivid-red-background-color has-background\"\u003eCons:\u003c/h4\u003e\n\n\n\n\u003cul class=\"wp-block-list custom-list-style custom-list-cons\"\u003e\n\u003cli\u003eDifficult to navigate between tickets and the inbox\u003c/li\u003e\n\n\n\n\u003cli\u003eNew conversation notifications are easy to miss\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003cp\u003e\u003ca href=\"https://www.hubspot.com/pricing/sales/enterprise?hubs_content=www.hubspot.com%2Fproducts%2Fsales\u0026amp;hubs_content-cta=hsg-nav__link-active\u0026amp;products=sales-hub-professional_1\u0026amp;term=annual\" target=\"_blank\" rel=\"noreferrer noopener\"\u003ePricing:\u003c/a\u003e\u003c/p\u003e\n\n\n\n\u003cul class=\"wp-block-list\"\u003e\n\u003cli\u003eFree version available\u003c/li\u003e\n\n\n\n\u003cli\u003eProfessional ($490/mo)\u003c/li\u003e\n\n\n\n\u003cli\u003eEnterprise ($1,180/mo)\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003cp\u003e\u003cstrong\u003eRead more:\u003c/strong\u003e Discover the \u003ca href=\"https://www.tidio.com/blog/live-chat-apps/\"\u003ebest live chat apps\u003c/a\u003e available on the market with pros, cons, and pricing compared.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\" id=\"helpcrunch\"\u003e3. \u003ca href=\"https://helpcrunch.com/live-chat.html\" target=\"_blank\" rel=\"noreferrer noopener\"\u003eHelpCrunch\u003c/a\u003e\u003c/h3\u003e\n\n\n\n\u003cfigure class=\"wp-block-image size-full\"\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"840\" src=\"https://www.tidio.com/wp-content/uploads/5-helpcrunch.png\" alt=\"HelpCrunch live chat widget\" class=\"wp-image-42924\" title=\"HelpCrunch live chat widget\" srcset=\"https://www.tidio.com/wp-content/uploads/5-helpcrunch.png 1400w, https://www.tidio.com/wp-content/uploads/5-helpcrunch-700x420.png 700w, https://www.tidio.com/wp-content/uploads/5-helpcrunch-1200x720.png 1200w, https://www.tidio.com/wp-content/uploads/5-helpcrunch-768x461.png 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" /\u003e\u003c/figure\u003e\n\n\n\n\u003cp\u003e\u003cstrong\u003eRatings:\u003c/strong\u003e 4.7/5⭐️ (\u003ca href=\"https://www.g2.com/products/helpcrunch/reviews\" target=\"_blank\" rel=\"noreferrer noopener\"\u003e190+ reviews\u003c/a\u003e)\u003c/p\u003e\n\n\n\n\u003cp\u003e\u003cstrong\u003eBest for:\u003c/strong\u003e inter-team collaboration\u003c/p\u003e\n\n\n\n\u003cp\u003eHelpCrunch is a comprehensive \u003ca href=\"https://www.tidio.com/blog/customer-communication/\"\u003ecustomer communication\u003c/a\u003e platform that combines ecommerce live chat, email \u003ca href=\"https://www.tidio.com/blog/marketing-automation/\"\u003emarketing automation\u003c/a\u003e, and sales capabilities. It connects various communication channels into one platform, ensuring a seamless and unified user experience. This sales chat also offers dashboards with metrics for easier tracking of each team’s performance.\u003c/p\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading has-vivid-green-cyan-background-color has-background\"\u003ePros:\u003c/h4\u003e\n\n\n\n\u003cul class=\"wp-block-list custom-list-style custom-list-pros\"\u003e\n\u003cli\u003eMultichannel platform\u003c/li\u003e\n\n\n\n\u003cli\u003eTagging system\u003c/li\u003e\n\n\n\n\u003cli\u003eCustomizable chat widget\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading has-vivid-red-background-color has-background\"\u003eCons:\u003c/h4\u003e\n\n\n\n\u003cul class=\"wp-block-list custom-list-style custom-list-cons\"\u003e\n\u003cli\u003eOnboarding process needs improvements\u003c/li\u003e\n\n\n\n\u003cli\u003eBugs in the Facebook Messenger occur\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003cp\u003e\u003ca href=\"https://helpcrunch.com/pricing.html\"\u003ePricing:\u003c/a\u003e\u003c/p\u003e\n\n\n\n\u003cul class=\"wp-block-list\"\u003e\n\u003cli\u003eFree trial (14 days)\u003c/li\u003e\n\n\n\n\u003cli\u003eBasic ($15/mo)\u003c/li\u003e\n\n\n\n\u003cli\u003ePro ($25/mo)\u003c/li\u003e\n\n\n\n\u003cli\u003eUnlimited ($495/mo) Only available on the annual subscription.\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003cp\u003e\u003cstrong\u003eRead more:\u003c/strong\u003e Compare the \u003ca href=\"https://www.tidio.com/blog/ticketing-system/\"\u003etop ticketing systems\u003c/a\u003e and choose the best one for your business.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\" id=\"drift\"\u003e4. \u003ca href=\"https://www.drift.com/platform/live-chat/\" target=\"_blank\" rel=\"noreferrer noopener\"\u003eDrift\u003c/a\u003e\u003c/h3\u003e\n\n\n\n\u003cfigure class=\"wp-block-image size-full\"\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"840\" src=\"https://www.tidio.com/wp-content/uploads/6-drift.png\" alt=\"drift live chat widget\" class=\"wp-image-42925\" title=\"drift live chat widget\" srcset=\"https://www.tidio.com/wp-content/uploads/6-drift.png 1400w, https://www.tidio.com/wp-content/uploads/6-drift-700x420.png 700w, https://www.tidio.com/wp-content/uploads/6-drift-1200x720.png 1200w, https://www.tidio.com/wp-content/uploads/6-drift-768x461.png 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" /\u003e\u003c/figure\u003e\n\n\n\n\u003cp\u003e\u003cstrong\u003eRatings:\u003c/strong\u003e 4.4/5⭐️ (\u003ca href=\"https://www.g2.com/products/drift/reviews\" target=\"_blank\" rel=\"noreferrer noopener\"\u003e940+ reviews\u003c/a\u003e)\u003c/p\u003e\n\n\n\n\u003cp\u003e\u003cstrong\u003eBest for:\u003c/strong\u003e scheduling calls\u003c/p\u003e\n\n\n\n\u003cp\u003eDrift is a leading sales live chat platform designed specifically for B2B businesses, offering powerful capabilities for customer engagement through conversational marketing. It includes a range of features, like \u003ca href=\"https://www.tidio.com/blog/live-chat-lead-generation/\"\u003elive chat for lead generation\u003c/a\u003e, chatbots, email marketing, and video communication tools. This software allows you to create multiple inboxes, add internal notes to conversations, and utilize saved replies for efficiently addressing frequently asked questions.\u003c/p\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading has-vivid-green-cyan-background-color has-background\"\u003ePros:\u003c/h4\u003e\n\n\n\n\u003cul class=\"wp-block-list custom-list-style custom-list-pros\"\u003e\n\u003cli\u003eAccount-based marketing features\u003c/li\u003e\n\n\n\n\u003cli\u003eCall and zoom functionality\u003c/li\u003e\n\n\n\n\u003cli\u003eCustomer segmentations\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading has-vivid-red-background-color has-background\"\u003eCons:\u003c/h4\u003e\n\n\n\n\u003cul class=\"wp-block-list custom-list-style custom-list-cons\"\u003e\n\u003cli\u003eLimited customization options\u003c/li\u003e\n\n\n\n\u003cli\u003eSome reviewers say that the backend interface can be confusing\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003cp\u003e\u003ca href=\"https://www.drift.com/pricing/\" target=\"_blank\" rel=\"noreferrer noopener\"\u003ePricing:\u003c/a\u003e\u003c/p\u003e\n\n\n\n\u003cul class=\"wp-block-list\"\u003e\n\u003cli\u003eDrift Startup program → contact sales team\u003c/li\u003e\n\n\n\n\u003cli\u003ePremium (starts at $2,500/mo)\u003c/li\u003e\n\n\n\n\u003cli\u003eAdvanced → contact sales team\u003c/li\u003e\n\n\n\n\u003cli\u003eEnterprise → contact sales team\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003cp\u003e\u003cstrong\u003eRead more:\u003c/strong\u003e Check out the most \u003ca href=\"https://www.tidio.com/blog/b2b-lead-generation-strategies/\"\u003eeffective B2B lead generation strategies\u003c/a\u003e that will help you level up your business.\u003c/p\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\" id=\"zoho\"\u003e5. \u003ca href=\"https://www.zoho.com/salesiq/\" target=\"_blank\" rel=\"noreferrer noopener\"\u003eZoho SalesIQ\u003c/a\u003e\u003c/h3\u003e\n\n\n\n\u003cfigure class=\"wp-block-image size-full\"\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"840\" src=\"https://www.tidio.com/wp-content/uploads/7-zoho-salesiq.png\" alt=\"Zoho SalesIQ live chat widget\" class=\"wp-image-42926\" title=\"Zoho SalesIQ live chat widget\" srcset=\"https://www.tidio.com/wp-content/uploads/7-zoho-salesiq.png 1400w, https://www.tidio.com/wp-content/uploads/7-zoho-salesiq-700x420.png 700w, https://www.tidio.com/wp-content/uploads/7-zoho-salesiq-1200x720.png 1200w, https://www.tidio.com/wp-content/uploads/7-zoho-salesiq-768x461.png 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" /\u003e\u003c/figure\u003e\n\n\n\n\u003cp\u003e\u003cstrong\u003eRatings:\u003c/strong\u003e 4.4/5⭐️ (\u003ca href=\"https://www.g2.com/products/zoho-salesiq/reviews\" target=\"_blank\" rel=\"noreferrer noopener\"\u003e270+ reviews\u003c/a\u003e)\u003c/p\u003e\n\n\n\n\u003cp\u003e\u003cstrong\u003eBest for:\u003c/strong\u003e package tracking\u003c/p\u003e\n\n\n\n\u003cp\u003eZoho offers a comprehensive suite of software tools, including chat, CRM, and cloud-based inventory management designed to streamline the sales process for businesses. This live sales chat for websites helps companies to create and manage sales orders, track delivery status, and process payments. Additionally, Zoho provides users with a powerful dashboard that allows them to view the sales pipeline and generate invoices.\u003c/p\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading has-vivid-green-cyan-background-color has-background\"\u003ePros:\u003c/h4\u003e\n\n\n\n\u003cul class=\"wp-block-list custom-list-style custom-list-pros\"\u003e\n\u003cli\u003eAdaptable to the business needs\u003c/li\u003e\n\n\n\n\u003cli\u003eTracking expenses and billable hours\u003c/li\u003e\n\n\n\n\u003cli\u003eGood customer service\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading has-vivid-red-background-color has-background\"\u003eCons:\u003c/h4\u003e\n\n\n\n\u003cul class=\"wp-block-list custom-list-style custom-list-cons\"\u003e\n\u003cli\u003eOccasional unexpected logouts from the app\u003c/li\u003e\n\n\n\n\u003cli\u003eChanging currencies can be tricky\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003cp\u003e\u003ca href=\"https://www.zoho.com/salesiq/pricing.html?src=headermenu\" target=\"_blank\" rel=\"noreferrer noopener\"\u003ePricing:\u003c/a\u003e\u003c/p\u003e\n\n\n\n\u003cul class=\"wp-block-list\"\u003e\n\u003cli\u003eFree plan available\u003c/li\u003e\n\n\n\n\u003cli\u003eDaily reports (scheduled)\u003c/li\u003e\n\n\n\n\u003cli\u003eBasic ($10/mo/operator)\u003c/li\u003e\n\n\n\n\u003cli\u003eProfessional ($17/mo/operator)\u003c/li\u003e\n\n\n\n\u003cli\u003eEnterprise ($25/mo/operator)\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003cp\u003e\u003cstrong\u003eRead more:\u003c/strong\u003e Discover the \u003ca href=\"https://www.tidio.com/blog/sales-tools/\"\u003etop sales tools\u003c/a\u003e for representatives and marketers to improve the efficiency of operations.\u003c/p\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"sales-techniques\"\u003eThe 8 best live chat sales techniques\u003c/h2\u003e\n\n\n\n\u003cp\u003eSince you know the benefits and the top software to use, now comes the time you might be wondering “how can I increase sales through chat?” So, let’s dive into the techniques.\u003c/p\u003e\n\n\n\n\u003cp\u003eHere are some effective live chat tips for sales:\u003c/p\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003e1. Train your team\u003c/h3\u003e\n\n\n\n\u003cp\u003eThe importance of training your sales team cannot be overstated in today\u0026#8217;s competitive business landscape. The customer success and sales teams act as the frontline representation of a company. Therefore, the quality of service provided directly impacts the satisfaction and loyalty of your buyers.\u003c/p\u003e\n\n\n\n\u003cp\u003eTraining the sales agents involves several essential steps in order to equip them with the skills and knowledge required to excel in their roles.\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"\u003e\u003cdiv class=\"wp-block-embed__wrapper\"\u003e\n\u003ciframe loading=\"lazy\" title=\"How to Build a Great Sales team\" width=\"500\" height=\"281\" src=\"https://www.youtube.com/embed/15rggcgdV_I?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen\u003e\u003c/iframe\u003e\n\u003c/div\u003e\u003c/figure\u003e\n\n\n\n\u003cp\u003eFirstly, it’s crucial to provide comprehensive product and service courses, ensuring that staff members have a deep understanding of the company\u0026#8217;s offerings. This includes educating them about features, benefits, and potential issues that customers may encounter.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eSecondly, give lessons about effective communication skills, like active listening, empathy, and clear articulation. Representatives should learn how to ask probing questions, understand customer needs, and respond appropriately. Role-playing exercises and simulations can be helpful in honing these skills.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eThirdly, cover problem-solving and conflict-resolution techniques, teaching staff how to handle challenging situations with professionalism and patience. This includes strategies for de-escalation, negotiation, and finding mutually beneficial solutions.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eAnd remember to continuously provide training for your team members. Make it a quarterly task and focus on each person’s development. Also, keep your staff updated on industry trends, new technologies, and evolving customer expectations.\u003c/p\u003e\n\n\n\n\u003cp\u003e\u003cstrong\u003eRead more:\u003c/strong\u003e If you’re preparing for a social sales rep live chat assistant interview, check out these top \u003ca href=\"https://www.tidio.com/blog/customer-service-interview-questions/\"\u003ecustomer service interview questions\u003c/a\u003e. Also, learn how to effectively deal with \u003ca href=\"https://www.tidio.com/blog/how-to-deal-with-angry-customers/\"\u003eangry customers\u003c/a\u003e.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003e2. Be fast at responding\u003c/h3\u003e\n\n\n\n\u003cp\u003eIt’s important for your team to establish efficient procedures and use the available resources in order to ensure fast response times to sales queries. How, you may ask. Let’s go through a few effective methods.\u003c/p\u003e\n\n\n\n\u003cp\u003eFirstly, offer \u003ca href=\"https://www.tidio.com/blog/omnichannel-customer-service/\"\u003eomnichannel experience\u003c/a\u003e for customers by providing sales live chat on multiple communication channels, such as your website, social media, and WhatsApp. Regularly monitor these platforms and assign dedicated team members to promptly address incoming queries.\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-image size-full with-logo\"\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"724\" src=\"https://www.tidio.com/wp-content/uploads/8-average-response-time-min.png\" alt=\"responding time comparison\" class=\"wp-image-42990\" title=\"responding time comparison\" srcset=\"https://www.tidio.com/wp-content/uploads/8-average-response-time-min.png 1400w, https://www.tidio.com/wp-content/uploads/8-average-response-time-min-700x362.png 700w, https://www.tidio.com/wp-content/uploads/8-average-response-time-min-1200x621.png 1200w, https://www.tidio.com/wp-content/uploads/8-average-response-time-min-768x397.png 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" /\u003e\u003c/figure\u003e\n\n\n\n\u003cp\u003eAnother way to speed up your response time is to add tools like chatbots alongside your chat system. This will help you automatically send welcome messages to your visitors and acknowledge queries instantly.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eThis software can also provide the necessary information right away and segment the inquiries into specific categories. Customer segmentation will further speed up the response time for your team as the requests.\u003c/p\u003e\n\n\n\n\u003cp\u003eOn top of that you should set clear response time goals for different channels and motivate your teams to meet those goals. Leverage technology tools like \u003ca href=\"https://www.tidio.com/blog/free-crm-software/\"\u003eCRM software\u003c/a\u003e to centralize customer communication and effectively track response times.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eFinally, prioritize urgent queries and foster a culture of urgency within the sales team. This will help you enhance \u003ca href=\"https://www.tidio.com/blog/customer-experience/\"\u003ecustomer experience\u003c/a\u003e and increase the likelihood of successful sales conversions.\u003c/p\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003e3. Add visuals and links to your messages\u003c/h3\u003e\n\n\n\n\u003cp\u003eIn sales communication, visuals play a crucial role in capturing attention, conveying information, and influencing purchasing decisions. People are more attracted to visual communication, so incorporating graphical elements allows for a more engaging and memorable experience.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eProduct images, infographics, charts, and videos can effectively showcase the features and benefits of a product or service. Additionally, visuals can help simplify complex concepts, present data in a digestible format, and highlight key selling points.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eThis makes understanding and envisioning how your products meet customers\u0026#8217; needs easier for them. These graphical elements have the power to evoke emotions, create desire, and enhance the overall appeal of the offering.\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-image size-full\"\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"840\" src=\"https://www.tidio.com/wp-content/uploads/9-add-visuals-to-chat.png\" alt=\"Adding visuals and links to your messages\" class=\"wp-image-42928\" title=\"Add visuals and links to your messages\" srcset=\"https://www.tidio.com/wp-content/uploads/9-add-visuals-to-chat.png 1400w, https://www.tidio.com/wp-content/uploads/9-add-visuals-to-chat-700x420.png 700w, https://www.tidio.com/wp-content/uploads/9-add-visuals-to-chat-1200x720.png 1200w, https://www.tidio.com/wp-content/uploads/9-add-visuals-to-chat-768x461.png 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" /\u003e\u003c/figure\u003e\n\n\n\n\u003cp\u003eSo, how to add images and links to your communication with the customers?\u003c/p\u003e\n\n\n\n\u003cp\u003eMake sure to include your graphic designer in the meetings about the strategy. This will help them make relevant graphical elements for your campaigns.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eYou can also add clickable URLs that direct customers to specific web pages, articles, or resources straight from the chat. These links allow recipients to easily access additional information or take desired actions with just a click.\u003c/p\u003e\n\n\n\n\u003cp\u003eOn top of that, you can insert eye-catching images directly into your chat messages. And to maintain professionalism, it\u0026#8217;s essential to use high-quality pictures that align with your brand\u0026#8217;s style and tone.\u003c/p\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003e4. Be precise with the information\u003c/h3\u003e\n\n\n\n\u003cp\u003eEvery word counts when it comes to sales communication. So, when communicating with potential clients, you need to convey your message clearly and effectively. This will help you ensure there’s no room for misunderstanding or confusion.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003ePrecise communication helps you articulate the features and benefits of your products or services accurately. It also helps you highlight the unique selling points and address the specific needs, or pain points, of your audience. On top of that, you’ll be able to present compelling arguments easier and provide the necessary information in a concise manner.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eUltimately, being precise in sales communication increases your chances of closing deals, building long-term partnerships, and achieving success. So put effort and attention into it.\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-image size-full\"\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"840\" src=\"https://www.tidio.com/wp-content/uploads/10-be-precise.png\" alt=\"Being precise with the information\" class=\"wp-image-42929\" title=\"Being precise with the information\" srcset=\"https://www.tidio.com/wp-content/uploads/10-be-precise.png 1400w, https://www.tidio.com/wp-content/uploads/10-be-precise-700x420.png 700w, https://www.tidio.com/wp-content/uploads/10-be-precise-1200x720.png 1200w, https://www.tidio.com/wp-content/uploads/10-be-precise-768x461.png 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" /\u003e\u003c/figure\u003e\n\n\n\n\u003cp\u003eTo ensure precision in your sales communication, there are several key strategies to implement.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eFirst and foremost, thoroughly understand your product or service inside and out. You need to be familiar with its features, benefits, and unique selling points. This will help you communicate clearly and accurately when speaking to potential customers.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eAdditionally, know your target audience, their specific needs and pain points. This knowledge will allow you to tailor your message and provide the best solutions.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eUse language that is concise, avoiding jargon or technical terms that might confuse or alienate your audience. Keep your communication focused and to the point, highlighting the most relevant information.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eActive listening is also crucial. So, pay attention to your prospects\u0026#8217; questions, concerns, and feedback. This will help you respond appropriately every time.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eFinally, always double-check your written and verbal communication for clarity, grammar, and spelling errors. Precision in sales communication demonstrates professionalism, builds trust, and increases your chances of success.\u003c/p\u003e\n\n\n\n\u003cp\u003e\u003cstrong\u003eRead more:\u003c/strong\u003e Learn the \u003ca href=\"https://www.tidio.com/blog/common-grammar-mistakes/\"\u003ecommon grammar mistakes\u003c/a\u003e and how attentive people are to them.\u003c/p\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003e5. Add personal touches\u003c/h3\u003e\n\n\n\n\u003cp\u003ePersonalization is crucial in sales communication due to its ability to create meaningful connections and enhance \u003ca href=\"https://www.tidio.com/blog/customer-engagement/\"\u003ecustomer engagement\u003c/a\u003e. In today\u0026#8217;s competitive marketplace, buyers expect more than generic, one-size-fits-all sales pitches.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eBy tailoring communication to individual preferences, needs, and interests, sales professionals can demonstrate a genuine understanding of their customer\u0026#8217;s requirements and build trust.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eThis approach not only increases the likelihood of making a sale but also strengthens customer loyalty and satisfaction. In fact, customers tend to spend an average of \u003ca href=\"https://www.twilio.com/en-us/state-of-customer-engagement\"\u003e21%\u003c/a\u003e more with a brand that personalizes the shopping experience. On top of that, over 86% of consumers say that personalization increases their loyalty to a business.\u003c/p\u003e\n\n\n\n\u003cp\u003eHere’s how you can recommend products in a chat box for your shoppers:\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-image size-full\"\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"840\" src=\"https://www.tidio.com/wp-content/uploads/11-add-personal-touches.png\" alt=\"example of how you can recommend products in a chat box for your shoppers\" class=\"wp-image-42930\" title=\"ecommend products in a chat box for your shoppers\" srcset=\"https://www.tidio.com/wp-content/uploads/11-add-personal-touches.png 1400w, https://www.tidio.com/wp-content/uploads/11-add-personal-touches-700x420.png 700w, https://www.tidio.com/wp-content/uploads/11-add-personal-touches-1200x720.png 1200w, https://www.tidio.com/wp-content/uploads/11-add-personal-touches-768x461.png 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" /\u003e\u003c/figure\u003e\n\n\n\n\u003cp\u003eTo ensure personalization in sales communication look through the best practices below.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eFirstly, make sure your sales live chat representatives ask targeted questions and gather relevant information about the customer. Then, ask them to tailor the responses accordingly.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eAdditionally, use a chat for sales to provide recommendations based on the customer\u0026#8217;s specific requirements and browsing history. By analyzing the shoppers’ behavioral patterns, sales agents can proactively offer relevant products and solutions that match the client’s interests.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eMoreover, your sales reps can use sales live chat tools to follow-up discussions and address any concerns or customer questions in a timely manner.\u003c/p\u003e\n\n\n\n\u003cp\u003eUtilizing \u003ca href=\"https://www.tidio.com/blog/real-time-sales/\"\u003ereal-time sales\u003c/a\u003e effectively enhances personalization in sales communication, leading to increased customer engagement, conversions, and overall success.\u003c/p\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003e6. Gather and qualify leads\u003c/h3\u003e\n\n\n\n\u003cp\u003eGathering and qualifying leads is a critical process for any growing business.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eBy collecting prospects, companies can identify potential customers who have shown an interest in their products or services. This allows the business to establish a database of potential clients, prioritize efforts, and focus on leads that are more likely to convert.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eIn the end, this can lead to brands using the resources to the fullest and improving the efficiency of the sales and marketing strategies.\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-image size-full with-logo\"\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"1200\" src=\"https://www.tidio.com/wp-content/uploads/12-sales-cycle-1.png\" alt=\"sales cycle on image\" class=\"wp-image-42991\" title=\"sales cycle on image\" srcset=\"https://www.tidio.com/wp-content/uploads/12-sales-cycle-1.png 1400w, https://www.tidio.com/wp-content/uploads/12-sales-cycle-1-700x600.png 700w, https://www.tidio.com/wp-content/uploads/12-sales-cycle-1-1200x1029.png 1200w, https://www.tidio.com/wp-content/uploads/12-sales-cycle-1-768x658.png 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" /\u003e\u003c/figure\u003e\n\n\n\n\u003cp\u003eUsing live chat for sales as a tool to gather and qualify leads can be an effective strategy for engaging with website visitors in real-time.\u003c/p\u003e\n\n\n\n\u003cp\u003eSome of the methods to use include:\u003c/p\u003e\n\n\n\n\u003cul class=\"wp-block-list\"\u003e\n\u003cli\u003eCrafting engaging greetings that appear when visitors land on your website\u003c/li\u003e\n\n\n\n\u003cli\u003eOffering value through expert assistance to foster loyalty\u003c/li\u003e\n\n\n\n\u003cli\u003eUsing targeted chat triggers based on specific actions or visitors’ behaviors\u003c/li\u003e\n\n\n\n\u003cli\u003eAsking qualifying questions to gather more information about the visitor\u003c/li\u003e\n\n\n\n\u003cli\u003eScoring and prioritizing leads based on the answers provided\u003c/li\u003e\n\n\n\n\u003cli\u003eFollowing up and nurturing leads with personalized messages\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003cp\u003eBy implementing these strategies, you can effectively gather and qualify leads using live chat, increasing your chances of converting them into valuable customers for your business.\u003c/p\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003e7. Reach out proactively\u003c/h3\u003e\n\n\n\n\u003cp\u003eProactively contacting customers is essential for building strong and lasting relationships. By taking the initiative to engage with customers, businesses can demonstrate their dedication to satisfaction while showing that they value the buyers’ opinions and needs.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eMoreover, proactively communicating with clients allows companies to gather valuable feedback, address any concerns or issues promptly, and provide personalized assistance. It also presents an opportunity to update customers about new products, services, or promotions, keeping them informed and engaged.\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-image size-full\"\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"470\" src=\"https://www.tidio.com/wp-content/uploads/13-reach-out-proactively.png\" alt=\"example of reaching out proactively\" class=\"wp-image-42932\" title=\"reaching out proactively\" srcset=\"https://www.tidio.com/wp-content/uploads/13-reach-out-proactively.png 1400w, https://www.tidio.com/wp-content/uploads/13-reach-out-proactively-700x235.png 700w, https://www.tidio.com/wp-content/uploads/13-reach-out-proactively-1200x403.png 1200w, https://www.tidio.com/wp-content/uploads/13-reach-out-proactively-768x258.png 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" /\u003e\u003c/figure\u003e\n\n\n\n\u003cp\u003eThere are several effective strategies to consider when reaching out to visitors.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cul class=\"wp-block-list\"\u003e\n\u003cli\u003ePersonalize the communication based on the customer\u0026#8217;s preferences and past interactions\u003c/li\u003e\n\n\n\n\u003cli\u003eUtilize multiple communication channels such as email, phone calls, social media, and even text messaging to ensure you use their preferred platform\u003c/li\u003e\n\n\n\n\u003cli\u003eUse live chat to send out pre- and post-\u003ca href=\"https://www.tidio.com/blog/chat-survey/\"\u003echat surveys\u003c/a\u003e asking visitors for their information and experiences\u003c/li\u003e\n\n\n\n\u003cli\u003eIdentify the optimal moments to initiate contact, such as after a purchase, during special promotions, or when introducing new offerings\u0026nbsp;\u003c/li\u003e\n\n\n\n\u003cli\u003eEnsure the content of the communication focuses on highlighting the value and benefits of the products or services, addressing any potential pain points, and providing incentives or exclusive offers\u003c/li\u003e\n\n\n\n\u003cli\u003eTrack and analyze the results of sales communication efforts to refine future outreach strategies, ensuring a more effective approach\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003cp\u003e\u003cstrong\u003eRead more:\u003c/strong\u003e Learn tips and tricks on how to use \u003ca href=\"https://www.tidio.com/blog/proactive-live-chat/\"\u003eproactive live chat\u003c/a\u003e to its full potential.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003e8. Limit the workload for your team\u003c/h3\u003e\n\n\n\n\u003cp\u003eImplementing live chat for sales enables businesses to offer real-time assistance to potential customers and address their queries or concerns in real time. This allows the sales team to handle multiple customer interactions simultaneously, enhancing efficiency and productivity.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eWith this technology, customers can engage with representatives without the need for phone calls or emails, leading to faster response times and streamlined communication.\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-video\"\u003e\u003cvideo autoplay controls loop src=\"https://www.tidio.com/wp-content/uploads/magicAI.mov\"\u003e\u003c/video\u003e\u003c/figure\u003e\n\n\n\n\u003cp\u003eSo, you should encourage your sales team to streamline as many processes as possible. Moreover, using sales live chat your team will have canned responses and access to pre-existing resources, such as product information or FAQs, within their arm’s reach. This minimizes repetitive tasks and enables them to focus on more complex inquiries.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eUltimately, live chat optimizes the workload of your team, empowering them to engage with customers efficiently while delivering a personalized and timely experience.\u003c/p\u003e\n\n\n\n\u003cp\u003e\u003cstrong\u003eRead more: \u003c/strong\u003eDiscover the \u003ca href=\"https://www.tidio.com/blog/ecommerce-live-chat/\"\u003ebest live chat for ecommerce\u003c/a\u003e available on the market and choose the best one for your business.\u003c/p\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\"\u003eLive chat for sales: key takeaway\u003c/h2\u003e\n\n\n\n\u003cp\u003eLive chat sales is a technique of using chat tools as part of a proactive sales strategy. It involves embedding a widget on a business website and communicating with potential customers in real time. You can market your products, provide support, and push visitors to complete their purchase straight from the chat window.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eThe 5 best live chat for sales tools are:\u003c/p\u003e\n\n\n\n\u003cul class=\"wp-block-list\"\u003e\n\u003cli\u003eTidio\u003c/li\u003e\n\n\n\n\u003cli\u003eHubSpot Sales Hub\u003c/li\u003e\n\n\n\n\u003cli\u003eHelpCrunch\u003c/li\u003e\n\n\n\n\u003cli\u003eDrift\u003c/li\u003e\n\n\n\n\u003cli\u003eZoho SalesIQ\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003cp\u003eDuring the chat session you can market your offers, answer questions, and qualify leads. Some of the most useful techniques include training your team, ensuring a fast response time, adding visuals to your communication, and personalizing the messages to the user. On top of these, you should remember to reach out proactively and be precise with your chats for best results.\u003c/p\u003e\n\n\n\n\u003cp\u003eLive chat for sales has a number of useful benefits including shorter response times, increased customer experience, and boosted revenue. So start using support and sales chat on your website today!\u003c/p\u003e\n\n\n\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"faqs\"\u003eFAQs\u003c/h2\u003e\n\n\n\n\u003cdiv class=\"schema-faq wp-block-yoast-faq-block\"\u003e\u003cdiv class=\"schema-faq-section\" id=\"faq-question-1693394658268\"\u003e\u003cstrong class=\"schema-faq-question\"\u003e\u003cstrong\u003eWhat is live sales chat?\u003c/strong\u003e\u003c/strong\u003e \u003cp class=\"schema-faq-answer\"\u003eSales live chat is a tool that you can use for a proactive sales strategy. It enables businesses to offer clients real-time assistance, answer their questions immediately, and proactively guide customers to the sale.\u003c/p\u003e \u003c/div\u003e \u003cdiv class=\"schema-faq-section\" id=\"faq-question-1693394668034\"\u003e\u003cstrong class=\"schema-faq-question\"\u003e\u003cstrong\u003eDoes live chat increase sales?\u003c/strong\u003e\u003c/strong\u003e \u003cp class=\"schema-faq-answer\"\u003eYes. According to studies, businesses that implemented live chat reports increased sales, revenue, and customer satisfaction. \u003c/p\u003e \u003c/div\u003e \u003cdiv class=\"schema-faq-section\" id=\"faq-question-1693394674891\"\u003e\u003cstrong class=\"schema-faq-question\"\u003e\u003cstrong\u003eHow to do chat sales?\u003c/strong\u003e\u003c/strong\u003e \u003cp class=\"schema-faq-answer\"\u003eTo do chat sales effectively you need to train your customer service team, ensure fast responses, and reach out to visitors proactively. You should also add graphical elements to answers, be precise with the information you provide, and add personalized touches to your messages. \u003c/p\u003e \u003c/div\u003e \u003cdiv class=\"schema-faq-section\" id=\"faq-question-1693394681724\"\u003e\u003cstrong class=\"schema-faq-question\"\u003e\u003cstrong\u003eIs live chat good for business?\u003c/strong\u003e\u003c/strong\u003e \u003cp class=\"schema-faq-answer\"\u003eYes. Live chat improves customer satisfaction, decreases the workload on your team, and increases your sales in the long run. \u003c/p\u003e \u003c/div\u003e \u003cdiv class=\"schema-faq-section\" id=\"faq-question-1693394704483\"\u003e\u003cstrong class=\"schema-faq-question\"\u003e\u003cstrong\u003eHow can I increase sales through chat?\u003c/strong\u003e\u003c/strong\u003e \u003cp class=\"schema-faq-answer\"\u003eYou can increase sales through chat by gathering leads, providing helpful support, and answering queries in a timely manner. You should also add links and graphical content to your messages to ensure you represent your point effectively.\u003c/p\u003e \u003c/div\u003e \u003cdiv class=\"schema-faq-section\" id=\"faq-question-1693394715284\"\u003e\u003cstrong class=\"schema-faq-question\"\u003e\u003cstrong\u003eWhy do customers prefer chat?\u003c/strong\u003e\u003c/strong\u003e \u003cp class=\"schema-faq-answer\"\u003eCustomers prefer chat because they can get quick responses straight from the company’s website. \u003c/p\u003e \u003c/div\u003e \u003cdiv class=\"schema-faq-section\" id=\"faq-question-1693394722106\"\u003e\u003cstrong class=\"schema-faq-question\"\u003e\u003cstrong\u003eWhy is live chat important in sales?\u003c/strong\u003e\u003c/strong\u003e \u003cp class=\"schema-faq-answer\"\u003eLive chat is important for sales as shoppers often need assistance during the buying process and neglecting their questions can lead to abandoned carts. Moreover, buyers tend to spend more per purchase when they chatted with a business in comparison to those that didn’t.\u003c/p\u003e \u003c/div\u003e \u003c/div\u003e\n","status":"publish","seo":{"breadcrumbs":[{"text":"Tidio","url":"https://www.tidio.com/"},{"text":"Live Chat","url":"https://www.tidio.com/blog/category/live-chat/"},{"text":"5 Best Live Chat for Sales Teams [+Tips \u0026amp; Techniques]","url":"https://www.tidio.com/blog/live-chat-for-sales/"}],"title":"5 Best Live Chat for Sales Teams [+Tips \u0026 Techniques]","metaDesc":"Discover the best live chat for sales with pros, cons, and pricing comparisons. Learn how to use sales live chat to boost your revenue and grow the business.","canonical":"https://www.tidio.com/blog/live-chat-for-sales/","metaRobotsNoindex":"index","metaRobotsNofollow":"follow","opengraphAuthor":"","opengraphDescription":"Discover the best live chat for sales with pros, cons, and pricing comparisons. 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