CINXE.COM
Contacte con el servicio de atención al cliente.
<!doctype html><html> <head> <meta name="dcterms.audience" content="global" /> <meta name="format-detection" content="telephone=no" /> <meta name="google" content="nositelinkssearchbox" /> <meta name="dcterms.rightsHolder" content="1996 - 2024 AbeBooks, Inc." /> <link rel="icon" href="https://www.iberlibro.com/favicon.ico" type="image/x-icon"> <meta name="viewport" content="initial-scale=1.0, maximum-scale=1.0, user-scalable=0, width=device-width" /> <script data-test-id="global-init-data"> window["abebooks"] = window["abebooks"] || {}; window["abeDomain"] = "https://www.iberlibro.com"; window["abeCDN"] = "//assets.prod.abebookscdn.com"; window["abeLang"] = { locale:"es",lang:"es" }; window["basketAction"] = "d"; window["basketCount"] = ""; window["timerPix"] = { layout:"r", isMobile:"na", template: "inkcuff" }; </script> <script data-test-id="csa-init-data"> var csaData = { "site": { "Application": "PROD:iberlibro.com", "Events.Namespace": "csa_other", "ObfuscatedMarketplaceId": "A8VYC9F95IK3X", "Events.SushiEndpoint": "https://unagi.amazon.com/1/events/com.amazon.csm.csa.prod", "CacheDetection.RequestID": null, "CacheDetection.Callback": null, "LCP.elementDedup": 1, "lob": "22" }, "page": { "pageType": "inkcuff", "subPageType": null, "pageTypeId": null }, "request": { "requestId": "", "sessionId": "" } } </script> <script defer data-test-id="script-utils" src="//assets.prod.abebookscdn.com/cdn/es/scripts/combined/global-utils-bed38b8df2.js"></script> <script defer data-test-id="script-csa" src="//assets.prod.abebookscdn.com/cdn/es/scripts/combined/csa-e1eb0c2351.js"></script> <script defer data-test-id="script-base" src="//assets.prod.abebookscdn.com/cdn/es/scripts/combined/global-base-89f5a62c44.js"></script> <script defer data-test-id="script-toggle" src="//assets.prod.abebookscdn.com/cdn/es/scripts/sitenavtoggle-451a235902.js"></script> <script defer data-test-id="script-ie" src="//assets.prod.abebookscdn.com/cdn/es/scripts/vendor/ie-polyfill.bundle-8ea21bfcae.js"></script> <script defer data-test-id="script-react" src="//assets.prod.abebookscdn.com/cdn/es/scripts/vendor/react16.bundle-2afa8456c8.js"></script> <script defer data-test-id="script-suggest" src="//assets.prod.abebookscdn.com/cdn/es/scripts/components/autosuggest-0dc1acc7a8.js"></script> <script defer data-test-id="script-consent" src="//assets.prod.abebookscdn.com/cdn/es/scripts/components/cookieconsent-441b2c3858.js"></script> <link data-test-id="global-css-import" rel="stylesheet" href="//assets.prod.abebookscdn.com/cdn/es/docs/CSS/global/base-dfc91bfb7f.css" type="text/css" media="all"> <style> html.a-ember > body { font-family: "Amazon Ember", "Helvetica Neue", Helvetica, Arial, sans-serif !important } #a-page #page-container > .a-row { background: #fff } #a-page #main-1 { padding-left: 10px } #a-page #main-1 > .a-row { max-width: 1240px; margin: 0 auto } #a-page #main-1 > .a-row > .a-span8 { width: inherit !important; margin: 24px 0 36px !important } #a-page .contact-us-phone-number-input td.input-prefix-field-wrapper, #a-page .contact-us-phone-number-input td.input-prefix-label { display: block; margin: 10px 0; padding: 0 } #a-page .a-size-base.a-link-emphasis.contact-us-breadcrumb::after { display: none } #a-page .a-size-base.a-link-emphasis.contact-us-breadcrumb { padding-left: 10px; position: relative } #a-page .a-size-base.a-link-emphasis.contact-us-breadcrumb::before { content: ""; border: solid; padding: 1.75px; border-width: 1px 1px 0 0; position: absolute; top: 50%; left: 3px; transform: translateY(-50%) rotate(225deg) } #a-page #contact-us-email-address { width: 100% } #a-page #contact-us-main-content { padding-left: 0 !important } #a-page #main-1 > .a-row > .a-column { min-height: 0 } #a-page #accordion-wrapper-0, #a-page #group-header-0, #a-page .contact-us-topic-problem-header { padding-left: 0 !important } #a-page .a-span8 { width: inherit !important } #a-page .a-fixed-left-grid > .a-fixed-left-grid-inner { padding-left: 0 !important } #a-page #contact-us-faqs-divider > .a-divider-inner::after { margin: 22px 0 -36px !important } #a-page .a-fixed-left-grid > .a-fixed-left-grid-inner > .a-col-right { float: none !important; width: auto !important; overflow: hidden } #a-page .a-fixed-left-grid > .a-fixed-left-grid-inner > .a-col-left { margin-left: 0 !important; word-wrap: break-word } #a-page .alert-warning { border: 3px solid #fead77; box-shadow: 0 0 0 2px #ff8f00 } #a-page .alert { background-color: #fafafa; border-radius: 4px; font-size: 13px; padding: 15px 25px 15px 50px; position: relative; margin: 24px 10px 0 } #a-page .alert-warning > [role=img] { background-image: url(//assets.prod.abebookscdn.com/cdn/shared/images/common/alerts/alert-warning.svg) } #a-page .alert > [role=img] { background-repeat: no-repeat; background-position: center center; width: 25px; height: 25px; position: absolute; left: 15px; top: 12px } @media (max-width: 665px) { #a-page .a-fixed-left-grid > .a-fixed-left-grid-inner > .a-fixed-left-grid-col.a-col-left { float: none !important; width: inherit !important } #a-page #accordion-wrapper-0, #a-page #contact-us-topics-0 { margin-bottom: 0 !important; padding-bottom: 0 !important } #a-page #page-container { min-width: 360px } } </style> <title>Contacte con el servicio de atención al cliente.</title> <meta name="description" content="Envíenos sus preguntas y le responderemos en pocos días." /> <!-- inject webpack assets --> <script type="text/javascript" src="https://m.media-amazon.com/images/S/sash/jMO35pmtdjZjCVC.js?name=app" crossorigin="anonymous" defer></script> <meta name="viewport" content="width=device-width, initial-scale=1"> </head> <body class=" "> <div id="page-body"> <div class="slot" id="top-0"> <header id="abe-top" data-test-id="header-locale" data-cy="header" role="banner" class="locale-es"> <div id="abe-gdpr-banner"></div> <a id="skip-main-nav-link" class="skip-link" href="#content-main">Pasar al contenido principal</a> <div id="abe-header"> <div class="top-nav"> <div class="wrapper cf abenav-belt"> <div class="abenav-belt-left"> <a id="logo" href="https://www.iberlibro.com/?cm_sp=TopNav-_-inkcuff-_-Logo"> <span class="sr-only">IberLibro.com</span> </a> </div> <div class="abenav-belt-fill"> <form id="header-searchbox-form" method="post" action="https://www.iberlibro.com/servlet/SearchResults" name="quickSearch_B" role="search" accept-charset="ISO-8859-1"> <input type="hidden" id="cm-tag" name="cm_sp" value="SearchF-_-topnav-_-Results" /> <input type="hidden" value="t" name="sts" /> <input type="hidden" value="on" name="searchprefs" /> <input name="ds" value="20" type="hidden" /> <fieldset class="gnav-searchbox"> <div class="gnav-searchbox-left"> <div class="gnav-searchbox-field"> <input class="gnav-searchbox-input" id="header-searchbox-input" type="text" spellcheck="false" maxlength="100" name="kn" aria-label="Buscar en IberLibro"/> <div class="abeui-autosuggest" data-id="header-searchbox-input" data-name="kn" data-replace-id="header-searchbox-input" data-cm-id="cm-tag" data-cm-default="SearchF-_-topnav-_-Results" data-cm-selected="SearchF-_-TopNavISS-_-Results" data-class-name="gnav-searchbox-input" data-auto-submit="true" data-placeholder="Búsqueda por palabra clave, título, autor o ISBN"></div> </div> <div class="gnav-searchbox-right"> <button class="gnav-searchbox-button" id="header-searchbox-button" type="submit"><span>Buscar</span></button> </div> </div> </fieldset> </form> </div> <div class="abenav-belt-right"> <div id="account-nav" class="cf"> <a id="sign-on" href="https://www.iberlibro.com/servlet/LoginDirector?cm_sp=TopNav-_-inkcuff-_-Login">Iniciar sesión</a><a id="my-account" class="hidden-xs" href="https://www.iberlibro.com/servlet/MembersMenuPL?cm_sp=TopNav-_-inkcuff-_-MMM">Su cuenta</a><a id="basket" href="https://www.iberlibro.com/servlet/ShopBasketPL?cm_sp=TopNav-_-inkcuff-_-SB"><span class="deftext">Carrito</span><span class="basket-icon"> </span><span id="bskc" class="hide"></span></a><a id="help" class="hidden-xs" href="https://www.iberlibro.com/soporte-comprador/?cm_sp=TopNav-_-inkcuff-_-Help">Ayuda</a> </div> </div> </div> </div> <div id="main-navigation"> <div class="wrapper"> <nav class="cf"> <button id="mobile-menu" aria-controls="nav-wrapper" aria-expanded="false" type="button" aria-label="Abrir menú principal"> <span class="icon-bar"></span> <span class="icon-bar"></span> <span class="icon-bar"></span> <span class="toggle-text">Menú</span> </button> <div id="header-searchbox-container-m" class="gnav-searchbox-container-m"> <form id="header-searchbox-form-m" method="post" action="https://www.iberlibro.com/servlet/SearchResults" name="nav-mobile-search" accept-charset="ISO-8859-1"> <input type="hidden" id="cm-tag-m" name="cm_sp" value="SearchF-_-topnav-_-Results" /> <input type="hidden" value="t" name="sts" /> <input type="hidden" value="on" name="searchprefs" /> <fieldset class="gnav-searchbox-m"> <div class="gnav-searchbox-left-m"> <input id="header-searchbox-input-m" class="gnav-searchbox-input-m" type="text" spellcheck="false" maxlength="100" name="kn" aria-label="Buscar en IberLibro" placeholder="" /> <div class="abeui-autosuggest" data-id="header-searchbox-input-m" data-name="kn" data-replace-id="header-searchbox-input-m" data-cm-id="cm-tag-m" data-cm-default="SearchF-_-topnav-_-Results" data-cm-selected="SearchF-_-TopNavISS-_-Results" data-class-name="gnav-searchbox-input-m" data-placeholder="Buscar en IberLibro" data-auto-submit="true"></div> </div> <div class="gnav-searchbox-right-m"> <button id="header-searchbox-button-m" class="gnav-searchbox-button-m" type="submit" aria-label="Buscar"><span>Buscar</span></button> </div> </fieldset> </form> </div> <div class="nav-bar cf"> <div id="nav-wrapper" class="nav-wrapper cf abenav-slideout" tabindex="-1" aria-label="Menú principall"> <div id="global-nav-links" > <a id="mobile-menu-account" class="visible-xs-block" href="https://www.iberlibro.com/servlet/MembersMenuPL?cm_sp=TopNav-_-inkcuff-_-MMM">Mi cuenta</a> <a id="mobile-menu-orders" class="visible-xs-block" href="https://www.iberlibro.com/servlet/BuyerOrderTrackPL?cm_sp=TopNav-_-inkcuff-_-Orders">Consultar mis pedidos</a> <a id="mobile-menu-signon" class="visible-xs-block" href="https://www.iberlibro.com/servlet/SignOff?cm_sp=TopNav-_-inkcuff-_-Login&ph=2">Cerrar sesión</a> <a id="search-entry" class="search-entry" href="https://www.iberlibro.com/servlet/SearchEntry?cm_sp=TopNav-_-inkcuff-_-Advs" title="Busque entre millones de artículos a la venta">Búsqueda avanzada</a> <a id="collections-link" class="collections-link" href="https://www.iberlibro.com/colecciones/?cm_sp=TopNav-_-inkcuff-_-Collections" title="Explore libros, arte y artículos de colección">Colecciones</a> <a id="rare-books" href="https://www.iberlibro.com/libros-antiguos-raros-coleccion/?cm_sp=TopNav-_-inkcuff-_-RBR" title="Encuentre libros raros y de colección">Libros antiguos</a> <a id="hdr-nbc" href="https://www.iberlibro.com/coleccionismo/?cm_sp=TopNav-_-inkcuff-_-NBC">Arte y coleccionismo</a> <a id="hdr-sellers" href="https://www.iberlibro.com/servlet/BookstoreSearch?cm_sp=TopNav-_-inkcuff-_-Stores" title="Busque vendedores ubicados por todo el mundo">Vendedores</a> <a id="hdr-sell" href="https://www.iberlibro.com/vender-libros/?cm_sp=TopNav-_-inkcuff-_-Sell" title="Conviértase en vendedor en AbeBooks">Comenzar a vender</a> <a id="mobile-menu-help" class="visible-xs-block" href="https://soporte.iberlibro.com/buying/s/?language=es&cm_sp=TopNav-_-inkcuff-_-Help">Ayuda</a> <a id="mobile-menu-close" class="visible-xs-block text-center mobile-close" aria-="" aria-="" role="button" tabindex="0"><span>CERRAR</span></a> </div> </div> </div> </nav> </div> </div> </div> </header> </div> <div class="slot empty" id="top-1"></div> <div id="react-top-nav-slots"> <div class="slot empty" id="top-nav-0"></div> <div class="slot empty" id="top-nav-1"></div> </div> <div id="content-main"> <div class="slot empty" id="main-0"></div> <div class="slot" id="main-1"> <div class="ForgeContactUsWebsiteView" data-config='{"usingGroups":true,"showMessageCenterBanner":false,"showSalesforceStageBanner":false,"cufDomain":"soporte.www.iberlibro.com","salesforceStage":"prod","banners":[{"localizedContent":"Es posible que tardemos más de 24 horas en responder a su consulta. Trabajamos todo lo rápido que podemos para responder a sus preguntas. Por eso, nos gustaría pedirle que no envíe varias consultas sobre el mismo problema.","id":"GHGX9VDR4Z3C784Z"}],"userPhoneOptions":{"phoneSupportEnabled":false,"countrySelectOptions":[{"value":"1^0","label":"United States","disabled":false},{"value":"7840^1","label":"Abkhazia","disabled":false},{"value":"358^2","label":"Aland Islands","disabled":false},{"value":"61^3","label":"Australia","disabled":false},{"value":"43^4","label":"Austria","disabled":false},{"value":"1-242^5","label":"Bahamas","disabled":false},{"value":"973^6","label":"Bahrain","disabled":false},{"value":"1-246^7","label":"Barbados","disabled":false},{"value":"32^8","label":"Belgium","disabled":false},{"value":"1-441^9","label":"Bermuda","disabled":false},{"value":"975^10","label":"Bhutan","disabled":false},{"value":"55^11","label":"Brazil","disabled":false},{"value":"855^12","label":"Cambodia","disabled":false},{"value":"1^13","label":"Canada","disabled":false},{"value":"1-345^14","label":"Cayman Islands","disabled":false},{"value":"56^15","label":"Chile","disabled":false},{"value":"86^16","label":"China","disabled":false},{"value":"57^17","label":"Colombia","disabled":false},{"value":"506^18","label":"Costa Rica","disabled":false},{"value":"357^19","label":"Cyprus","disabled":false},{"value":"45^20","label":"Denmark","disabled":false},{"value":"1-809^21","label":"Dominican Republic (1-809)","disabled":false},{"value":"1-829^22","label":"Dominican Republic (1-829)","disabled":false},{"value":"1-849^23","label":"Dominican Republic (1-849)","disabled":false},{"value":"268^24","label":"Eswatini","disabled":false},{"value":"358^25","label":"Finland","disabled":false},{"value":"33^26","label":"France","disabled":false},{"value":"594^27","label":"French Guiana","disabled":false},{"value":"49^28","label":"Germany","disabled":false},{"value":"350^29","label":"Gibraltar","disabled":false},{"value":"1-473^30","label":"Grenada","disabled":false},{"value":"1-671^31","label":"Guam","disabled":false},{"value":"852^32","label":"Hong Kong","disabled":false},{"value":"36^33","label":"Hungary","disabled":false},{"value":"354^34","label":"Iceland","disabled":false},{"value":"91^35","label":"India","disabled":false},{"value":"353^36","label":"Ireland","disabled":false},{"value":"972^37","label":"Israel","disabled":false},{"value":"39^38","label":"Italy","disabled":false},{"value":"81^39","label":"Japan","disabled":false},{"value":"383^40","label":"Kosovo","disabled":false},{"value":"352^41","label":"Luxembourg","disabled":false},{"value":"60^42","label":"Malaysia","disabled":false},{"value":"230^43","label":"Mauritius","disabled":false},{"value":"52^44","label":"Mexico","disabled":false},{"value":"976^45","label":"Mongolia","disabled":false},{"value":"977^46","label":"Nepal","disabled":false},{"value":"31^47","label":"Netherlands","disabled":false},{"value":"599^48","label":"Netherlands Antilles","disabled":false},{"value":"64^49","label":"New Zealand","disabled":false},{"value":"1-670^50","label":"Northern Mariana Islands","disabled":false},{"value":"47^51","label":"Norway","disabled":false},{"value":"507^52","label":"Panama","disabled":false},{"value":"595^53","label":"Paraguay","disabled":false},{"value":"51^54","label":"Peru","disabled":false},{"value":"48^55","label":"Poland","disabled":false},{"value":"351^56","label":"Portugal","disabled":false},{"value":"1-787^57","label":"Puerto Rico (1-787)","disabled":false},{"value":"1-939^58","label":"Puerto Rico (1-939)","disabled":false},{"value":"40^59","label":"Romania","disabled":false},{"value":"65^60","label":"Singapore","disabled":false},{"value":"421^61","label":"Slovakia","disabled":false},{"value":"27^62","label":"South Africa","disabled":false},{"value":"82^63","label":"South Korea","disabled":false},{"value":"34^64","label":"Spain","disabled":false},{"value":"94^65","label":"Sri Lanka","disabled":false},{"value":"47^66","label":"Svalbard and Jan Mayen","disabled":false},{"value":"46^67","label":"Sweden","disabled":false},{"value":"41^68","label":"Switzerland","disabled":false},{"value":"66^69","label":"Thailand","disabled":false},{"value":"1-649^70","label":"Turks and Caicos Islands","disabled":false},{"value":"1-340^71","label":"U.S. Virgin Islands","disabled":false},{"value":"44^72","label":"United Kingdom","disabled":false},{"value":"598^73","label":"Uruguay","disabled":false},{"value":"379^74","label":"Vatican","disabled":false},{"value":"58^75","label":"Venezuela","disabled":false},{"value":"212^76","label":"Western Sahara","disabled":false}]},"updateEmailAddressUrl":"https://www.amazon.es/gp/css/account/info/view.html","baseUrl":"/es_ES/contact-us","csrfToken":"gpTvbwRX375RXgd42WlZyKGe9AWVesJf2c6RFXIAAAABAAAAAGdIV8tyYXcAAAAAZAAoRfIgXogT4nuL9rqj","customerHasEmailAddress":false,"sifProfile":"ForgeCufKdp","rootTopic":{"topicGuid":"GJN2Q2ZPHEWG58LE","children":[{"topicGuid":"GRE5A4H9DMQ4DWET","parentTopicId":"GJN2Q2ZPHEWG58LE","children":[{"topicGuid":"GZPZR8VBET6HHFJS","parentTopicId":"GRE5A4H9DMQ4DWET","children":[{"topicGuid":"G376ZZQX6JUBHKM6","parentTopicId":"GZPZR8VBET6HHFJS","contactTopic":{"metadata":{"categoryName":"Create acct","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Crear una cuenta","id":"G376ZZQX6JUBHKM6"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/create-an-account?language\u003des"},"localizedTitle":"Cómo crear una cuenta","id":"GEBXLBCYD7W9FQPZ"}],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]},{"topicGuid":"GF5GHFYGLXV6P8SK","parentTopicId":"GZPZR8VBET6HHFJS","contactTopic":{"metadata":{"categoryName":"Manage buyer acct","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Gestionar la cuenta de comprador","id":"GF5GHFYGLXV6P8SK"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/change-account-information?language\u003des"},"localizedTitle":"Cómo cambiar la información de la cuenta","id":"G2LJAJQF5BHRRZ8F"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/update-cc-details?language\u003des"},"localizedTitle":"Cómo actualizar los datos de la tarjeta de crédito","id":"GB5PVF9XLBZ4VFD6"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/update-password?language\u003des"},"localizedTitle":"Cómo actualizar su contraseña","id":"GKN395UJHZLN8FW6"}],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]},{"topicGuid":"GVA3GVFNWNYB2EPV","parentTopicId":"GZPZR8VBET6HHFJS","contactTopic":{"metadata":{"categoryName":"Close buyer acct","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Cerrar su cuenta de comprador","id":"GVA3GVFNWNYB2EPV"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]}],"contactTopic":{"metadata":{"categoryName":"Manage acct - buyer","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Su cuenta de comprador","id":"GZPZR8VBET6HHFJS"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GXGRDCLESNAGZ78G","parentTopicId":"GRE5A4H9DMQ4DWET","children":[{"topicGuid":"GXLSQWDM85WCS5RW","parentTopicId":"GXGRDCLESNAGZ78G","contactTopic":{"metadata":{"categoryName":"Search","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Buscar","id":"GXLSQWDM85WCS5RW"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/advanced-search?language\u003des"},"localizedTitle":"Búsqueda avanzada","id":"GU2CBDPUXUAJZ6HS"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/international-edition?language\u003des"},"localizedTitle":"Qué es una edición internacional","id":"GCJG85R7VX34L42W"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/why-do-prices-vary?language\u003des"},"localizedTitle":"¿Por qué los precios varían tanto?","id":"GRDZ9M3CJG2P9S64"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/search-items-specific-seller?language\u003des"},"localizedTitle":"Buscar productos de un vendedor específico","id":"GPCG3DS5PUFHYYUF"}],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]},{"topicGuid":"GZQUEPGXA5RL9XNN","parentTopicId":"GXGRDCLESNAGZ78G","contactTopic":{"metadata":{"categoryName":"Place order","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Hacer un pedido","id":"GZQUEPGXA5RL9XNN"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/buy-items?language\u003des"},"localizedTitle":"Cómo comprar artículos","id":"G72KY5L37AMABNBJ"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/pay-for-your-item?language\u003des"},"localizedTitle":"Cómo pagar su producto","id":"GY45QQGY2WDQXW2Q"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/cc-declined?language\u003des"},"localizedTitle":"Por qué se ha rechazado su tarjeta de crédito","id":"GH8H2UJ98CUA94FR"}],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]},{"topicGuid":"GVGT6JYMR8KSB3SH","parentTopicId":"GXGRDCLESNAGZ78G","contactTopic":{"metadata":{"categoryName":"Seller info","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Información del vendedor","id":"GVGT6JYMR8KSB3SH"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/contact-seller?language\u003des"},"localizedTitle":"Cómo contactar con un vendedor","id":"G6T4FVCGLGHWUH2S"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/seller-rating-meaning?language\u003des"},"localizedTitle":"Qué significa la calificación del vendedor","id":"GDBSZ6PGKCHB8E3B"}],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]},{"topicGuid":"GFD2WSUPE8543S34","parentTopicId":"GXGRDCLESNAGZ78G","contactTopic":{"metadata":{"categoryName":"Coupons","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Cupones","id":"GFD2WSUPE8543S34"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/apply-trouble-shoot-coupon-code?language\u003des"},"localizedTitle":"Cómo aplicar un código de cupón y problemas frecuentes","id":"GWRSFYBBMW42ZUQW"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/coupons-terms-conditions?language\u003des"},"localizedTitle":"Términos y condiciones de los cupones","id":"GXPD9MUJ4DETWHMC"}],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]}],"contactTopic":{"metadata":{"categoryName":"Finding \u0026 buying items","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Buscar y comprar artículos","id":"GXGRDCLESNAGZ78G"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GTXJ3DG4YP6JKPWP","parentTopicId":"GRE5A4H9DMQ4DWET","contactTopic":{"metadata":{"categoryName":"Orders","isLiveChannel":false,"usingGroups":false},"localizedTopicInfo":"\u003cp\u003e• \u003ca href\u003d\"https://www.iberlibro.com/customer-service/cufrefer?topicId\u003dGTXJ3DG4YP6JKPWP\u0026groupId\u003dGRE5A4H9DMQ4DWET\"\u003eInicie sesión\u003c/a\u003e si no ve ninguna opción en el tema \u003cb\u003eSus pedidos\u003c/b\u003e.\u003c/p\u003e","localizedTitle":"Sus pedidos","id":"GTXJ3DG4YP6JKPWP"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"G6ATMPW4VD4MTLFQ","parentTopicId":"GRE5A4H9DMQ4DWET","children":[{"topicGuid":"GQCDKTXFXC35CFXP","parentTopicId":"G6ATMPW4VD4MTLFQ","contactTopic":{"metadata":{"categoryName":"Taxes","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Impuestos","id":"GQCDKTXFXC35CFXP"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/transaction-tax?language\u003des"},"localizedTitle":"Impuesto a las transacciones en sus pedidos","id":"GK4PAUGNV4UST8YM"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/buyer-tax-exemption-program?language\u003des"},"localizedTitle":"Nuestro programa de exención de impuestos para compradores","id":"GESSWT5FKLQYCNC9"}],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]},{"topicGuid":"GBT8CUKYS9M4SZ7T","parentTopicId":"G6ATMPW4VD4MTLFQ","contactTopic":{"metadata":{"categoryName":"Regulations","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Normativa","id":"GBT8CUKYS9M4SZ7T"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]}],"contactTopic":{"metadata":{"categoryName":"Taxes \u0026 regulations","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Impuestos y normativa ","id":"G6ATMPW4VD4MTLFQ"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"G8Q5ZHLGGNQTLRQT","parentTopicId":"GRE5A4H9DMQ4DWET","children":[{"topicGuid":"GWCNALEPEJ9ANY7Y","parentTopicId":"G8Q5ZHLGGNQTLRQT","contactTopic":{"metadata":{"categoryName":"Privacy \u0026 security","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Privacidad y seguridad","id":"GWCNALEPEJ9ANY7Y"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/online-security?language\u003des"},"localizedTitle":"Seguridad en línea","id":"GADBMH5T2QGJLF9A"}],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]}],"contactTopic":{"metadata":{"categoryName":"Buyer security","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Seguridad","id":"G8Q5ZHLGGNQTLRQT"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GDWYH2HMQK4CYMB3","parentTopicId":"GRE5A4H9DMQ4DWET","children":[{"topicGuid":"GR94VT3XMK2BAZBT","parentTopicId":"GDWYH2HMQK4CYMB3","contactTopic":{"metadata":{"categoryName":"Buyback \u0026 appraisal","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Recompra y valoración","id":"GR94VT3XMK2BAZBT"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/buyback-appraisal?language\u003des"},"localizedTitle":"Valor de mi producto e intención de compra","id":"GE74YNX8X2T592HR"}],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]}],"contactTopic":{"metadata":{"categoryName":"Selling items","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Venta de productos","id":"GDWYH2HMQK4CYMB3"},"frequentlyAskedQuestions":[],"actions":[]}],"contactTopic":{"metadata":{"categoryName":"","isLiveChannel":false,"usingGroups":false},"localizedTopicInfo":"Consiga ayuda con su cuenta de comprador, para buscar y comprar artículos, sus pedidos y las recompras.","localizedTitle":"Comprar","id":"GRE5A4H9DMQ4DWET"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GVPSFEUMZAAHR4LG","parentTopicId":"GJN2Q2ZPHEWG58LE","children":[{"topicGuid":"GWTAH8XXWLC2FCSB","parentTopicId":"GVPSFEUMZAAHR4LG","children":[{"topicGuid":"GCWWAYHSDNCBA7JV","parentTopicId":"GWTAH8XXWLC2FCSB","contactTopic":{"metadata":{"categoryName":"Manage seller acct","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Gestionar su cuenta de vendedor ","id":"GCWWAYHSDNCBA7JV"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/selling/s/article/shipping-template-tool?language\u003des"},"localizedTitle":"Cómo configurar las tarifas y los plazos de envío en la herramienta Plantillas de envío","id":"G6A7M8DJ5WKHY436"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/how-to-change-account-information?language\u003des"},"localizedTitle":"Cómo cambiar la información de la cuenta de vendedor","id":"GDVWTYSU6BLRV5UJ"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/how-to-change-accepted-payment-methods?language\u003des"},"localizedTitle":"Cómo cambiar los métodos de pago aceptados","id":"GGJGDFJCABUPKG97"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/temporarily-remove-listings?language\u003des"},"localizedTitle":"Cómo configurar su cuenta como \"De vacaciones\" y eliminar temporalmente sus productos del sitio","id":"GPW78BGKM7LCTGDR"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]},{"topicGuid":"GSBETFB5SY7EQCTH","parentTopicId":"GWTAH8XXWLC2FCSB","contactTopic":{"metadata":{"categoryName":"Fees \u0026 payments","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Tarifas y pagos","id":"GSBETFB5SY7EQCTH"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/how-to-pay-fees?language\u003des"},"localizedTitle":"Cómo pagar las comisiones","id":"GBNX8GP5KC7ELZ5F"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/statements-transactions?language\u003des"},"localizedTitle":"Extractos y transacciones","id":"GJET5PNMY8DT7Z8H"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/downloadable-reports?language\u003des"},"localizedTitle":"Informes descargables","id":"GJLY76M5FZXQR43T"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]},{"topicGuid":"GJ6SQTLV3ZBQ24ZU","parentTopicId":"GWTAH8XXWLC2FCSB","contactTopic":{"metadata":{"categoryName":"Taxes \u0026 regulations","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Impuestos y normativa ","id":"GJ6SQTLV3ZBQ24ZU"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/transaction-taxes?language\u003des"},"localizedTitle":"Impuestos sobre las transacciones","id":"GRL7G344XDCLZUQT"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/tax-invoices-2020?language\u003des"},"localizedTitle":"Facturas fiscales (2020 y posteriores)","id":"GU673ZXBZYU44EHF"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]},{"topicGuid":"GFEA6EJ52FXUXPB5","parentTopicId":"GWTAH8XXWLC2FCSB","contactTopic":{"metadata":{"categoryName":"Seller rating","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Calificación del vendedor","id":"GFEA6EJ52FXUXPB5"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/how-to-exclude-an-order?language\u003des"},"localizedTitle":"Cómo excluir un pedido de su índice de servicio","id":"GAKDQE8P7VPGADXL"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/how-do-seller-ratings-work?language\u003des"},"localizedTitle":"Cómo funcionan las calificaciones de los vendedores","id":"G6L3RVWHCTGHXTGE"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/how-to-improve-completion-rate?language\u003des"},"localizedTitle":"Cómo mejorar su índice de servicio","id":"G77BR4PHLDQQ4Z9A"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]},{"topicGuid":"GEZCQTKNFG8JCUTA","parentTopicId":"GWTAH8XXWLC2FCSB","contactTopic":{"metadata":{"categoryName":"Selling policies","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Políticas de venta","id":"GEZCQTKNFG8JCUTA"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/selling-policies?language\u003des"},"localizedTitle":"Nuestras políticas de venta","id":"GV933P9SQFRS428X"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/which-seller-agreement?language\u003des"},"localizedTitle":"¿A qué acuerdo de vendedor está sujeto?","id":"G264JV62BLD9KXXK"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/textbook-season?language\u003des"},"localizedTitle":"Temporada de libros de texto","id":"GWMQX88GB5MBZPU2"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]}],"contactTopic":{"metadata":{"categoryName":"Manage acct","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Su cuenta de vendedor ","id":"GWTAH8XXWLC2FCSB"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GBSNYKUSMCK78XFK","parentTopicId":"GVPSFEUMZAAHR4LG","children":[{"topicGuid":"GPFVJWKZ4NSV99RA","parentTopicId":"GBSNYKUSMCK78XFK","contactTopic":{"metadata":{"categoryName":"HB","isLiveChannel":false,"usingGroups":false},"localizedTitle":"HomeBase","id":"GPFVJWKZ4NSV99RA"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/homebase-introduction-installation?language\u003des"},"localizedTitle":"HomeBase 3.2: Introducción e instrucciones de instalación","id":"GP95TDJ9N9YNZY7Y"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/homebase-sending?language\u003des"},"localizedTitle":"HomeBase 3.2: Cómo enviar actualizaciones de inventario","id":"GC9UANAD2TXFGGUR"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/homebase-importing-data-from-our-sites?language\u003des"},"localizedTitle":"HomeBase 3.2: Cómo importar datos desde nuestros sitios","id":"GMWFE6WVZKCS4ASZ"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/selling/s/article/add-weight-to-inventory?language\u003des"},"localizedTitle":"Cómo añadir datos sobre el peso a su inventario","id":"GN9P2BA6QU4DHRDS"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]},{"topicGuid":"GDS6P3M79WU34G6U","parentTopicId":"GBSNYKUSMCK78XFK","contactTopic":{"metadata":{"categoryName":"AbeBooks OIMS","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Gestión de inventario en línea de AbeBooks","id":"GDS6P3M79WU34G6U"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/How-do-I-Use-Online-Inventory-Management?language\u003des"},"localizedTitle":"Cómo utilizar el Sistema de manejo de inventario en línea","id":"GBQS7YBDYY8WCG96"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/online-inventory-management-using-catalogs?language\u003des"},"localizedTitle":"Manejo de inventario en línea: Cómo usar catálogos","id":"G2TYGYNFWMX6TWY3"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/online-inventory-management-sold-items?language\u003des"},"localizedTitle":"Manejo de inventario en línea: Cómo gestionar los artículos vendidos","id":"G8YBR47MGD9YCRNQ"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/selling/s/article/add-weight-to-inventory?language\u003des"},"localizedTitle":"Cómo añadir datos sobre el peso a su inventario","id":"GN9P2BA6QU4DHRDS"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]},{"topicGuid":"GZA39AD33SY5U4XM","parentTopicId":"GBSNYKUSMCK78XFK","contactTopic":{"metadata":{"categoryName":"Inventory files","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Archivos de inventario","id":"GZA39AD33SY5U4XM"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/required-data-structure?language\u003des"},"localizedTitle":"Estructura de datos requerida para cargar el inventario","id":"G7TWCNYKUEGGUBBD"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/how-to-send-files?language\u003des"},"localizedTitle":"Cómo enviar ficheros de inventario","id":"G4VP266G57YQ2XX8"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/download-inventory-files-other-marketplaces?language\u003des"},"localizedTitle":"Cómo descargar archivos de inventario de otras tiendas","id":"GED5YMERHX3RLWVR"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/selling/s/article/add-weight-to-inventory?language\u003des"},"localizedTitle":"Cómo añadir datos sobre el peso a su inventario","id":"GN9P2BA6QU4DHRDS"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]},{"topicGuid":"GDKTNJT9Y3M7FM8Y","parentTopicId":"GBSNYKUSMCK78XFK","contactTopic":{"metadata":{"categoryName":"Other tools","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Otras herramientas","id":"GDKTNJT9Y3M7FM8Y"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/inventory-management-solutions?language\u003des"},"localizedTitle":"Soluciones de gestión de inventario","id":"GXNDHQ5MYCD6TR9Z"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/collections?language\u003des"},"localizedTitle":"Colecciones","id":"GW9DDTE3KGEG7SCH"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/find-my-API-key?language\u003des"},"localizedTitle":"Cómo encontrar mi ID de usuario y mi clave API","id":"GX6QZYY3FEPGYGAS"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/selling/s/article/add-weight-to-inventory?language\u003des"},"localizedTitle":"Cómo añadir datos sobre el peso a su inventario","id":"GN9P2BA6QU4DHRDS"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]}],"contactTopic":{"metadata":{"categoryName":"Manage inventory","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Gestionar su inventario","id":"GBSNYKUSMCK78XFK"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GZY9W645Y6PCSQTC","parentTopicId":"GVPSFEUMZAAHR4LG","contactTopic":{"metadata":{"categoryName":"Orders - seller","isLiveChannel":false,"usingGroups":false},"localizedTopicInfo":"\u003cp\u003e• \u003ca href\u003d\"https://www.abebooks.com/customer-support/cufauth?topicId\u003dGZY9W645Y6PCSQTC\u0026groupId\u003dGVPSFEUMZAAHR4LG\"\u003eInicie sesión\u003c/a\u003e si no ve ninguna opción en el tema \u003cb\u003ePedidos\u003c/b\u003e.\u003c/p\u003e","localizedTitle":"Pedidos","id":"GZY9W645Y6PCSQTC"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GP29MJQUZT5WF538","parentTopicId":"GVPSFEUMZAAHR4LG","children":[{"topicGuid":"G4VCGSAC6MZV4TL5","parentTopicId":"GP29MJQUZT5WF538","contactTopic":{"metadata":{"categoryName":"Privacy \u0026 security","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Privacidad y seguridad","id":"G4VCGSAC6MZV4TL5"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/online-security?language\u003des"},"localizedTitle":"Seguridad en línea","id":"GADBMH5T2QGJLF9A"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/identify-spam-phishing?language\u003des"},"localizedTitle":"Cómo identificar el spam y el phishing","id":"G7MWHU7EVHVGBKUF"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]}],"contactTopic":{"metadata":{"categoryName":"Security","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Seguridad","id":"GP29MJQUZT5WF538"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GAY2STK2H2U7DEV4","parentTopicId":"GVPSFEUMZAAHR4LG","children":[{"topicGuid":"GE3YDD3CT6VLH44Z","parentTopicId":"GAY2STK2H2U7DEV4","contactTopic":{"metadata":{"categoryName":"Getting started","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Primeros pasos","id":"GE3YDD3CT6VLH44Z"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/how-much-does-it-cost-to-sell?language\u003des"},"localizedTitle":"¿Cuánto cuesta vender en nuestros sitios y cómo se reciben los pagos?","id":"GN8GXW5NV35CXGLX"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/seller-application?language\u003des"},"localizedTitle":"Cómo completar una aplicación de vendedor","id":"GTFBB66LR4DVF52J"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/business-information?language\u003des"},"localizedTitle":"Requisitos de información empresarial","id":"G54VR8NUKLBS2X9C"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]},{"topicGuid":"G7QDSSQ5QV6JP3VK","parentTopicId":"GAY2STK2H2U7DEV4","contactTopic":{"metadata":{"categoryName":"Increasing sales","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Aumentar las ventas","id":"G7QDSSQ5QV6JP3VK"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/How-to-Customize-Your-Storefront?language\u003des"},"localizedTitle":"Cómo personalizar su página principal","id":"GUWJEZ5QEEUG7W9Y"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/offering-free-shipping?language\u003des"},"localizedTitle":"Ofrecer envío gratuito","id":"GBF3EH4E3HJ4MPHW"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/North-American-UK-Sales-Program?language\u003des"},"localizedTitle":"Programa de rebajas para Norteamérica y el Reino Unido","id":"GR3MB6ZLZEL9JJWX"},{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/EU-Sales-Program?language\u003des"},"localizedTitle":"Programa de rebajas para la UE","id":"GTXBU8SYZZZNZ87K"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]}],"contactTopic":{"metadata":{"categoryName":"Seller REG","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Vender con nosotros","id":"GAY2STK2H2U7DEV4"},"frequentlyAskedQuestions":[],"actions":[]}],"contactTopic":{"metadata":{"categoryName":"","isLiveChannel":false,"usingGroups":false},"localizedTopicInfo":"Consiga ayuda para convertirse en vendedor, con su cuenta de vendedor, la gestión del inventario y los pedidos.","localizedTitle":"Vender","id":"GVPSFEUMZAAHR4LG"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GFG897ZPSJJ4AQYW","parentTopicId":"GJN2Q2ZPHEWG58LE","children":[{"topicGuid":"GDBJAETXQW6EBYYF","parentTopicId":"GFG897ZPSJJ4AQYW","children":[{"topicGuid":"GUM9FV3VG2RTWY2G","parentTopicId":"GDBJAETXQW6EBYYF","contactTopic":{"metadata":{"categoryName":"General info","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Comentarios sobre la experiencia de venta","id":"GUM9FV3VG2RTWY2G"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]}],"contactTopic":{"metadata":{"categoryName":"CS admin - seller","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Vender con nosotros ","id":"GDBJAETXQW6EBYYF"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GVHUA3C2ELWCG768","parentTopicId":"GFG897ZPSJJ4AQYW","children":[{"topicGuid":"G3KRWZU7ZRYQL247","parentTopicId":"GVHUA3C2ELWCG768","contactTopic":{"metadata":{"categoryName":"General info","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Comentarios sobre la experiencia de compra","id":"G3KRWZU7ZRYQL247"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]}],"contactTopic":{"metadata":{"categoryName":"CS admin","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Su cuenta de comprador ","id":"GVHUA3C2ELWCG768"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"G98N5UNPHN6EACHT","parentTopicId":"GFG897ZPSJJ4AQYW","children":[{"topicGuid":"G3JNRXLUZ5CUB4LJ","parentTopicId":"G98N5UNPHN6EACHT","contactTopic":{"metadata":{"categoryName":"General info","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Información general","id":"G3JNRXLUZ5CUB4LJ"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/buying/s/article/Guide-to-Using-the-AbeBooks-Forums?language\u003des"},"localizedTitle":"Guía para usar los foros de AbeBooks","id":"GW3NMTRSYW5GFF96"}],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]}],"contactTopic":{"metadata":{"categoryName":"Forums","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Foros","id":"G98N5UNPHN6EACHT"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GUT6MR3YR84A66SR","parentTopicId":"GFG897ZPSJJ4AQYW","children":[{"topicGuid":"GKYW35EDV8RDAYTH","parentTopicId":"GUT6MR3YR84A66SR","contactTopic":{"metadata":{"categoryName":"CRM claim","isLiveChannel":false,"usingGroups":false},"localizedFormText":"URL del artículo:\nMotivo del aviso:","localizedTopicInfo":"\u003cp\u003eSeleccione \"Contacto\" para continuar. Rellene el siguiente formulario para denunciar un problema con un artículo, como\u003c/p\u003e \n\u003cul\u003e\n • El artículo o el contenido es ofensivo\n\u003c/ul\u003e \n\u003cul\u003e\n • El artículo o el contenido es ilegal o sospechoso.\n\u003c/ul\u003e \n\u003cp\u003eRecuerde que debe enviarnos la URL del artículo para poder procesar su solicitud.\u003c/p\u003e","localizedTitle":"Denunciar un artículo sospechoso","id":"GKYW35EDV8RDAYTH"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeCT","actionType":"Salesforce Case"},"id":"G6FN4GMCGW2D4AYM"}]},{"topicGuid":"GDEZSJDLUZGGBPS4","parentTopicId":"GUT6MR3YR84A66SR","contactTopic":{"metadata":{"categoryName":"CRM claim","isLiveChannel":false,"usingGroups":false},"localizedFormText":"Le pedimos que nos envíe la siguiente información: \n\n1. ID del artículo:\n2. Título del artículo:\n3. Motivo del recurso:\n4. Información adicional:","localizedTopicInfo":"Seleccione “Contacto” para continuar. Para saber más sobre la eliminación de artículos, visite nuestro \n\u003ca href\u003d\"https://www.soporte.iberlibro.com/s/article/How-to-appeal-the-removal-of-a-listing?language\u003des\"\u003eCentro de ayuda\u003c/a\u003e","localizedTitle":"Recurrir eliminación de artículos","id":"GDEZSJDLUZGGBPS4"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeCT","actionType":"Salesforce Case"},"id":"G6FN4GMCGW2D4AYM"}]},{"topicGuid":"GQV9ALCS7Z9KKQVJ","parentTopicId":"GUT6MR3YR84A66SR","contactTopic":{"metadata":{"categoryName":"CRM claim","isLiveChannel":false,"usingGroups":false},"localizedFormText":"Le pedimos que nos envíe la siguiente información:\n\n1. Describa el problema e incluya lo siguiente:\na. Para las quejas sobre derechos de autor: una descripción de la obra protegida por derechos de autor y dónde se encuentra el material supuestamente infractor en el sitio.\nb. Para las quejas por falsificación: proporcione los números de pedido, el número de artículos que se ven afectados y el estado de los artículos.\n2. Adjunte cualquier documento de apoyo que justifique su problema.","localizedTopicInfo":"Seleccione “Contacto” para continuar. Rellene el siguiente formulario para denunciar un problema con un artículo.","localizedTitle":"Quejas por falsificación y derechos de autor","id":"GQV9ALCS7Z9KKQVJ"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeCT","actionType":"Salesforce Case"},"id":"G6FN4GMCGW2D4AYM"}]}],"contactTopic":{"metadata":{"categoryName":"Content risk management - seller","isLiveChannel":false,"usingGroups":false},"localizedTitle":"moderación de contenido","id":"GUT6MR3YR84A66SR"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GQXAXB79U8DBDFBJ","parentTopicId":"GFG897ZPSJJ4AQYW","children":[{"topicGuid":"GAPCRWWHMY7RD34V","parentTopicId":"GQXAXB79U8DBDFBJ","contactTopic":{"metadata":{"categoryName":"Investigation","isLiveChannel":false,"usingGroups":false},"localizedFormText":"Le pedimos que nos envíe la siguiente información:\n\n1. Proporcione una descripción detallada del problema. Incluya cualquier información relevante sobre el pedido o comunicación con el vendedor.\n2. Adjunte cualquier documento de apoyo que justifique su problema.","localizedTopicInfo":"Seleccione “Contacto” para continuar. Rellene el formulario para denunciar un problema.","localizedTitle":"Desempeño y políticas del vendedor","id":"GAPCRWWHMY7RD34V"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeCT","actionType":"Salesforce Case"},"id":"G6FN4GMCGW2D4AYM"}]},{"topicGuid":"GTZDNZ9NTPLSGG8Y","parentTopicId":"GQXAXB79U8DBDFBJ","contactTopic":{"metadata":{"categoryName":"Investigation","isLiveChannel":false,"usingGroups":false},"localizedFormText":"Le pedimos que nos envíe la siguiente información:\n\n1. Proporcione una descripción detallada del problema.\n2. Adjunte cualquier documento de apoyo que justifique su problema.","localizedTopicInfo":"Seleccione “Contacto” para continuar. Rellene el formulario para denunciar un problema.","localizedTitle":"Políticas legales","id":"GTZDNZ9NTPLSGG8Y"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeCT","actionType":"Salesforce Case"},"id":"G6FN4GMCGW2D4AYM"}]},{"topicGuid":"GLTFD8CQNLRDY4UP","parentTopicId":"GQXAXB79U8DBDFBJ","contactTopic":{"metadata":{"categoryName":"Investigation","isLiveChannel":false,"usingGroups":false},"localizedFormText":"Le pedimos que nos envíe la siguiente información:\n\n1. La información específica que busca en AbeBooks:\n2. Información de contacto del investigador en la agencia:\n3. Una declaración de una autoridad legal del órgano correspondiente para investigar el caso.","localizedTopicInfo":"Seleccione “Contacto” para continuar. En el formulario, añada la siguiente información para respaldar su solicitud:","localizedTitle":"Solicitud de información policial","id":"GLTFD8CQNLRDY4UP"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeCT","actionType":"Salesforce Case"},"id":"G6FN4GMCGW2D4AYM"}]}],"contactTopic":{"metadata":{"categoryName":"Performance management - seller","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Políticas sitio","id":"GQXAXB79U8DBDFBJ"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GWN9TY5WY4PF4X59","parentTopicId":"GFG897ZPSJJ4AQYW","children":[{"topicGuid":"GQHEHVN764N88J69","parentTopicId":"GWN9TY5WY4PF4X59","contactTopic":{"metadata":{"categoryName":"Document review","isLiveChannel":false,"usingGroups":false},"localizedFormText":"Para cumplir con la Ley INFORM, certifique que su información es correcta y proporcione la documentación necesaria siguiendo estos pasos:\n\n1. En el campo de texto Detalles del mensaje, confirme que cumple los requisitos (p. ej. “Certifico que el nombre y la dirección legales de la empresa, la dirección de correo electrónico, el número de teléfono, la información bancaria y la información de identificación fiscal de mi cuenta están actualizados”).\n2. Adjunte su documentación","localizedTopicInfo":"Seleccione \n\u003cb\u003eContacto\u003c/b\u003e para continuar.","localizedTitle":"Subida del certificado INFORM","id":"GQHEHVN764N88J69"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.soporte.iberlibro.com/selling/s/article/INFORM-Consumers-Act?language\u003des"},"localizedTitle":"Ley INFORM Consumers","id":"GJAK7VN8VXDNGZMF"}],"actions":[{"metadata":{"businessName":"AbeCT","actionType":"Salesforce Case"},"id":"G6FN4GMCGW2D4AYM"}]},{"topicGuid":"GHKRG99NL43X5Q67","parentTopicId":"GWN9TY5WY4PF4X59","contactTopic":{"metadata":{"categoryName":"Document review","isLiveChannel":false,"usingGroups":false},"localizedFormText":"Le pedimos que nos envíe la siguiente información:\n\n1. Tipo de solicitud de datos (eliminación, acceso, ambas): \n2. Cualquier información adicional relacionada con su solicitud.","localizedTopicInfo":"Seleccione “Contacto” para continuar. Complete el formulario para poder enviar sus formularios. Puede enviar una solicitud para acceder a su información personal o eliminarla.","localizedTitle":"Gestione sus datos personales","id":"GHKRG99NL43X5Q67"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeCT","actionType":"Salesforce Case"},"id":"G6FN4GMCGW2D4AYM"}]},{"topicGuid":"G229ET8P55XQVV88","parentTopicId":"GWN9TY5WY4PF4X59","contactTopic":{"metadata":{"categoryName":"Document review","isLiveChannel":false,"usingGroups":false},"localizedFormText":"Le pedimos que nos envíe la siguiente información:\n\n1. Todas las direcciones de correo electrónico asociadas a sus cuentas:\n2. Su tipo de entidad comercial (por ejemplo, sin ánimo de lucro, reventa, centro educativo):\n3. Estados en los que va a solicitar la exención:\n4. Si solicita un reembolso, proporcione los números de órdenes de compra.\n5. Adjunte su certificado de exención de impuestos.","localizedTopicInfo":"Seleccione “Contacto” para continuar. Complete el formulario para poder enviar sus formularios.","localizedTitle":"Solicitud de exención del impuesto sobre las ventas","id":"G229ET8P55XQVV88"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeCT","actionType":"Salesforce Case"},"id":"G6FN4GMCGW2D4AYM"}]},{"topicGuid":"GB7FESEK9YRJUSKF","parentTopicId":"GWN9TY5WY4PF4X59","contactTopic":{"metadata":{"categoryName":"Document review","isLiveChannel":false,"usingGroups":false},"localizedFormText":"Le pedimos que nos envíe la siguiente información:\n\n1. Todas las direcciones de correo electrónico asociadas a sus cuentas:\n2. Número de registro a efectos de IVA:","localizedTopicInfo":"Seleccione “Contacto” para continuar. Complete el formulario para poder enviar su documentación relativa a la exención de impuestos.","localizedTitle":"Solicitud de exención de IVA","id":"GB7FESEK9YRJUSKF"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeCT","actionType":"Salesforce Case"},"id":"G6FN4GMCGW2D4AYM"}]}],"contactTopic":{"metadata":{"categoryName":"Compliance initiatives - secure","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Impuestos y normativa","id":"GWN9TY5WY4PF4X59"},"frequentlyAskedQuestions":[],"actions":[]}],"contactTopic":{"metadata":{"categoryName":"","isLiveChannel":false,"usingGroups":false},"localizedTopicInfo":"Envíenos sus comentarios o busque ayuda en nuestros foros.","localizedTitle":"General","id":"GFG897ZPSJJ4AQYW"},"frequentlyAskedQuestions":[],"actions":[]}],"contactTopic":{"metadata":{"categoryName":"","isLiveChannel":false,"usingGroups":true},"localizedTitle":"¿Cómo podemos ayudarle?","id":"GJN2Q2ZPHEWG58LE"},"frequentlyAskedQuestions":[],"actions":[]},"allowNonAuthenticatedCustomer":true,"localizedStrings":{"salesforcePhoneCaseButton":"Quiero llamarles por teléfono.","salesforcePhoneCasePhoneExtensionInfo":"Escriba la extensión telefónica aquí. Teclee una coma para añadir una separación si así lo requiere su sistema telefónico.","fileAttachmentFileTypes":"¿Qué tipo de archivos puedo adjuntar?","abeBooksOrdersOrderNumber":"Número de pedido de AbeBooks:","changeContactMethod":"Seleccione un método de contacto diferente","abeBooksOrdersSearchPlaceholder":"","salesforceCaseDescription":"Describa su pregunta o problema.","salesforcePhoneCasePhoneExtensionLabel":"Extensión","salesforcePhoneCaseNumberNotValid":"El número de teléfono no es válido.","abeBooksOrdersShowAllItems":"Mostrar todos los artículos del pedido","showActionsButtonHeader":"¿Sigue necesitando ayuda?","salesforcePhoneCaseDescription":"Escriba su información de contacto a continuación y le llamaremos en cuanto un asociado esté disponible para ayudarle.","salesforcePhoneCasePhoneNumberConstraint":"Solo números","fileAttachmentCancelUploadButtonLabel":"","abeBooksOrdersSellerOrderStatus":"Estado del pedido:","fileAttachmentUploadError":"Se ha producido un error de carga. Inténtelo de nuevo. ","fileAttachmentRemoveFileButtonLabel":"","salesforceCaseSubmitting":"Enviando mensaje","salesforceChatOffline":"Chat no disponible","salesforcePhoneCaseExtensionNotValid":"La extensión telefónica solo puede contener números o comas (para indicar una pausa).","abeBooksOrdersNoOrdersFoundAlert":"El número que ha introducido no coincide con nuestros registros.","askCommunityButton":"","salesforcePhoneCasePhoneExtensionConstraint":"Números o comas para indicar pausas","fileAttachmentAddFileButtonLabel":"Añadir archivo","fileAttachmentFileTypesPopover":"Aceptamos la mayoría de los tipos de archivos, como PDF, documentos de Word, hojas de Excel e imágenes.","emailAddressRequiredError":"Indique su dirección de correo electrónico","showActionsButtonLabel":"Contacto","salesforceCaseHeading":"¿Por qué nos ha contactado?","salesforcePhoneCaseSubmitting":"Enviando solicitud","abeBooksOrdersSelectedOrderHeading":"","salesforcePhoneCasePhoneNumberLabel":"Su número de teléfono","salesforceCaseRateLimited":"Ya nos ha enviado un mensaje. Espere unos minutos antes de enviar otro.","salesforcePhoneCaseNumberTooManyCharacters":"Indique un número de teléfono válido","abeBooksOrdersShippingHeader":"Envío","salesforceCaseTextAreaLabel":"Detalles del mensaje","salesforceCaseSubmitSuccess":"¡Gracias! Hemos recibido su mensaje y responderemos el mismo dentro de 24 horas. ","salesforcePhoneCaseHeading":"Información de contacto","salesforcePhoneCaseRateLimited":"Ya ha enviado una solicitud de contacto por teléfono o chat en los últimos minutos. Espere unos minutos antes de enviar otra, para que el siguiente agente que esté disponible pueda atenderle.","messageFieldEmptyError":"Indique los detalles del mensaje","abeBooksOrdersChooseAnotherOrderButton":"Elija un pedido diferente","preferredContactMethod":"Método de contacto recomendado","salesforcePhoneCaseSubmit":"Quiero que me llamen","faqHeading":"Respuestas a las preguntas más comunes","noCustomerEmailAddressMessage":"\u003cb\u003eNo hemos visto ninguna dirección de correo electrónico asociada a su cuenta.\u003c/b\u003e\n\u003cbr/\u003e\nPara comunicarse con nuestro equipos de asistencia, añada una dirección de correo electrónico a su cuenta de Amazon. Para ello:\n\u003col\u003e\n\u003cli\u003eVaya a la página de inicio de sesión y seguridad de Amazon e inicie sesión.\u003c/li\u003e\n\u003cli\u003eEn la sección E-mail, haga clic en \"Editar\".\u003c/li\u003e\n\u003cli\u003eAñada su dirección de correo electrónico y pulse \"Continuar\".\u003c/li\u003e\n\u003cli\u003eSiga las instrucciones y guarde las actualizaciones.\u003c/li\u003e\n\u003c/ol\u003e","abeBooksOrdersChooseOrderHeading":"Elija entre sus pedidos recientes","breadcrumbMobileBackLabel":"Atrás","noPhoneAgentsAvailable":"En este momento, no hay ningún operador disponible. Puede enviar su solicitud por correo electrónico.","abeBooksOrdersSearchAreaAnchorLink":"¿No ha podido encontrar su pedido?","abeBooksOrdersEstimatedDeliveryDate":"Fecha estimada de entrega:","abeBooksOrdersOrderDetailLink":"Consulte todos los detalles del pedido o solicite un reembolso","abeBooksOrdersContactSellerButton":"Contactar con el vendedor","locale":"es-ES","contactMethodsHeading":"","salesforceChatButton":"Iniciar chat","salesforceChatRateLimited":"Ya ha iniciado una sesión de chat. Espere unos minutos antes de enviar otra.","salesforcePhoneCasePhoneNumberInfo":"Escriba su número de teléfono sin guiones, paréntesis, etc. P. ej.: 8005551234.","abeBooksOrdersSellerTrackingNotProvided":"No se ha proporcionado ningún número de seguimiento","abeBooksOrdersManageOrderLink":"","salesforcePhoneCaseCountryCodeRequired":"Seleccione un país o región","salesforceCaseEmailAddressLabel":"¿A qué dirección de correo electrónico quiere que le respondamos?","abeBooksOrdersOrderDetails":"Productos","salesforceCaseButton":"Envíenos un correo electrónico","noChatAgentsAvailable":"Este método de contacto no está disponible en este momento","abeBooksOrdersTracking":"Seguimiento:","salesforcePhoneCaseSubmitSuccess":"¡Muchas gracias! Hemos recibido su mensaje. Le llamaremos pronto. En algunos casos podemos tardar más porque necesitaremos más tiempo para responder a su consulta.","messageFieldTooManyCharactersError":"El mensaje debe contener menos de 4000 caracteres. Reduzca la extensión del mensaje. ","fileAttachmentWidgetHeader":"Elija el archivo que quiere adjuntar:","abeBooksOrdersChooseOrderButton":"Elegir pedido","rootTopicMessageCenterSubheading":"Si quiere comprobar el estado de los casos que ha enviado al servicio de atenci\u0026oacute;n al cliente, visite nuestro \u003ca href\u003d\"/contact/cases\"\u003eCentro de mensajes\u003c/a\u003e","fileAttachmentAcceptedFileTypes":"application/epub+zip,application/msword,application/pdf,application/rtf,application/vnd.ms-excel,application/vnd.openxmlformats-officedocument.spreadsheetml.sheet,application/vnd.openxmlformats-officedocument.wordprocessingml.document,application/x-kpf,.kpf,application/x-mobipocket-ebook,image/jpeg,image/png,text/csv,text/html,text/plain,application/octet-stream,.mobi,application/zip,application/x-mobipocket","fileAttachmentDropZoneLabel":"o arrastre aquí los archivos","abeBooksOrdersOrderDate":"Fecha del pedido:","salesforceCaseSubmitError":"Introduzca la información correspondiente en los campos resaltados.","abeBooksOrdersOrderSeller":" Vendedor:","abeBooksOrdersTrackingNotProvided":"El vendedor no ha proporcionado ningún número de seguimiento","abeBooksOrdersSellerPurchaseOrderNumber":"AbeBooks PO#:","salesforceCaseSendMessage":"Enviar mensaje\n","salesforcePhoneCaseCountrySelectLabel":"País o región","emailAddressInvalidError":"Indique una dirección de correo electrónico válida","abeBooksOrdersSalesOrderNumber":"Número de pedido de ventas:","salesforcePhoneCaseNumberRequired":"Indique un número de teléfono","salesforceChatRequested":"Chat solicitado"},"tenant":"abebooks"}' /> </div> </div> <div class="slot" id="bottom-0"> <link id="footer-css-import" rel="stylesheet" href="//assets.prod.abebookscdn.com/cdn/es/docs/CSS/global/footer-60fda8014f.css" type="text/css" media="all"><script> </script> <footer data-cy="footer"> <div id="footer-container"> <div> <a class="to-top" href="#abe-top">Volver al inicio</a> </div> <div id="site-links" class="cf"> <div id="footer-col1" class="footer-col"> <h4 id="footer-shop-header" aria-controls="footer-shop-list">Compre con nosotros</h4> <ul id="footer-shop-list" class="list-unstyled abenav-slideout" tabindex="-1" aria-labelledby="footer-shop-header"> <li><a id="ft-shop-1" href="https://www.iberlibro.com/servlet/SearchEntry?cm_sp=Ftr-_-inkcuff-_-shop1">Búsqueda avanzada</a></li> <li><a id="ft-shop-2" href="https://www.iberlibro.com/colecciones/?cm_sp=Ftr-_-inkcuff-_-Collections" title="Busque libros por tema y género">Colecciones</a></li> <li><a id="ft-shop-3" href="https://www.iberlibro.com/servlet/MembersMainMenu?cm_sp=Ftr-_-inkcuff-_-shop3">Mi cuenta</a></li> <li><a id="ft-shop-4" href="https://www.iberlibro.com/cuenta/mis-pedidos/?cm_sp=Ftr-_-inkcuff-_-shop4">Mis pedidos</a></li> <li><a id="ft-shop-5" href="https://www.iberlibro.com/servlet/ShopBasketPL?cm_sp=Ftr-_-inkcuff-_-shop5">Ver carrito</a></li> </ul> </div> <div id="footer-col2" class="footer-col"> <h4 id="footer-sell-header" aria-controls="footer-sell-list">Venda con nosotros</h4> <ul id="footer-sell-list" class="list-unstyled abenav-slideout" tabindex="-1" aria-labelledby="footer-sell-header"> <li><a id="ft-sell-1" href="https://www.iberlibro.com/vender-libros/?cm_sp=Ftr-_-inkcuff-_-sell1">Comenzar a vender</a></li> <li><a id="ft-sell-2" href="https://www.iberlibro.com/programa-afiliados/?cm_sp=Ftr-_-inkcuff-_-sell2">Únase a nuestro programa de afiliados</a></li> </ul> </div> <div id="footer-col3" class="footer-col"> <h4 id="footer-about-header" aria-controls="footer-about-list">Sobre nosotros</h4> <ul id="footer-about-list" class="list-unstyled abenav-slideout" tabindex="-1" aria-labelledby="footer-about-header"> <li><a id="ft-about-1" href="https://www.iberlibro.com/Informacion-Empresa/?cm_sp=Ftr-_-inkcuff-_-about1">Sobre IberLibro</a></li> <li><a id="ft-about-2" href="https://www.iberlibro.com/Informacion-Empresa/contact.shtml?cm_sp=Ftr-_-inkcuff-_-about2">Medios</a></li> <li><a id="ft-about-3" href="https://www.amazon.jobs/team/abebooks/">Empleo</a></li> <li><a id="ft-about-4" href="https://www.iberlibro.com/docs/Legal/privacyPolicy.shtml?cm_sp=Ftr-_-inkcuff-_-about4">Política de Privacidad</a></li> <li><a id="ft-about-5" href="https://www.iberlibro.com/preferencias-de-cookies/?cm_sp=Ftr-_-inkcuff-_-about5">Preferencias de cookies</a></li> <li><a id="ft-about-6" href="https://www.iberlibro.com/docs/Legal/aviso-de-cookies.shtml?cm_sp=Ftr-_-inkcuff-_-about6">Aviso de cookies</a></li> <li><a id="ft-about-7" href="https://www.iberlibro.com/accesibilidad/?cm_sp=Ftr-_-inkcuff-_-about7">Accesibilidad</a></li> </ul> </div> <div id="footer-col4" class="footer-col"> <h4 id="footer-help-header" aria-controls="footer-help-list">Obtener Ayuda</h4> <ul id="footer-help-list" class="list-unstyled abenav-slideout" tabindex="-1" aria-labelledby="footer-help-header"> <li><a id="ft-help-1" href="https://soporte.iberlibro.com/buying/s/?language=es&cm_sp=Ftr-_-inkcuff-_-help1">Preguntas frecuentes y guías</a></li> <li><a id="ft-help-2" href="https://www.iberlibro.com/atencion-al-cliente/ayuda-guiada/?cm_sp=Ftr-_-inkcuff-_-help2">Atención al Cliente</a></li> </ul> </div> <div id="mobile-footer-companies" class="footer-col"> <h4 id="mobile-footer-companies-header" aria-controls="mobile-footer-companies-list">Otras compañías de AbeBooks</h4> <ul id="mobile-footer-companies-list" class="list-unstyled abenav-slideout" tabindex="-1" aria-labelledby="mobile-footer-companies-header"> <li><a id="mob-company-com" href="https://www.abebooks.com/?cm_sp=Ftr-_-inkcuff-_-sites1">AbeBooks.com</a></li> <li><a id="mob-company-uk" href="https://www.abebooks.co.uk/?cm_sp=Ftr-_-inkcuff-_-sites2">AbeBooks.co.uk</a></li> <li><a id="mob-company-de" href="https://www.abebooks.de/?cm_sp=Ftr-_-inkcuff-_-sites3">AbeBooks.de</a></li> <li><a id="mob-company-fr" href="https://www.abebooks.fr/?cm_sp=Ftr-_-inkcuff-_-sites4">AbeBooks.fr</a></li> <li><a id="mob-company-it" href="https://www.abebooks.it/?cm_sp=Ftr-_-inkcuff-_-sites5">AbeBooks.it</a></li> <li><a id="mob-company-anz" href="https://www.abebooks.com/docs/ANZ/?cm_sp=Ftr-_-inkcuff-_-sites6" title="AbeBooks.com: Australia & New Zealand Books">AbeBooks Aus/NZ</a></li> <li><a id="mob-company-ca" href="https://www.abebooks.ca/?cm_sp=Ftr-_-inkcuff-_-sites7">AbeBooks.ca</a></li> <li><a id="mob-company-zvab" href="https://www.zvab.com/?cm_sp=Ftr-_-inkcuff-_-sites9">ZVAB.com</a></li> <li><a id="mob-company-sub" href="http://www.bookfinder.com/?cm_sp=Ftr-_-inkcuff-_-companies1">BookFinder.com<span class="desc-block">Encuentre cualquier libro al mejor precio</span></a></li> </ul> </div> <div id="footer-col5" class="footer-col"> <h4 id="footer-social-header" aria-controls="footer-social-list">Siga a IberLibro</h4> <ul id="footer-social-list" class="list-unstyled abenav-slideout" tabindex="-1" aria-labelledby="footer-social-header"> <li><a id="ft-social-1" href="https://www.facebook.com/abebooks/" title="Síganos en Facebook">Facebook</a></li> <li><a id="ft-social-2" href="https://twitter.com/abebooks/" title="Síganos en Twitter">Twitter</a></li> </ul> </div> </div> <div class="text-center"> <img class="footer-logo" width="90" alt="" src="//assets.prod.abebookscdn.com/cdn/es/images/header/footer-logo.png"> </div> <div id="footer-companies" > <ul id="footer-companies-list" class="list-unstyled list-inline"> <li><a id="site-company-com" href="https://www.abebooks.com/?cm_sp=Ftr-_-inkcuff-_-sites1">AbeBooks.com</a></li> <li><a id="site-company-uk" href="https://www.abebooks.co.uk/?cm_sp=Ftr-_-inkcuff-_-sites2">AbeBooks.co.uk</a></li> <li><a id="site-company-de" href="https://www.abebooks.de/?cm_sp=Ftr-_-inkcuff-_-sites3">AbeBooks.de</a></li> <li><a id="site-company-fr" href="https://www.abebooks.fr/?cm_sp=Ftr-_-inkcuff-_-sites4">AbeBooks.fr</a></li> <li><a id="site-company-it" href="https://www.abebooks.it/?cm_sp=Ftr-_-inkcuff-_-sites5">AbeBooks.it</a></li> <li><a id="site-company-anz" href="https://www.abebooks.com/docs/ANZ/?cm_sp=Ftr-_-inkcuff-_-sites6" title="AbeBooks.com: Australia & New Zealand Books">AbeBooks Aus/NZ</a></li> <li><a id="site-company-ca" href="https://www.abebooks.ca/?cm_sp=Ftr-_-inkcuff-_-sites7">AbeBooks.ca</a></li> <li><a id="site-company-zvab" href="https://www.zvab.com/?cm_sp=Ftr-_-inkcuff-_-sites9">ZVAB.com</a></li> </ul> </div> <div id="footer-abebooks-subs" > <ul class="list-unstyled list-inline"> <li><a id="site-company-sub" href="http://www.bookfinder.com/?cm_sp=Ftr-_-inkcuff-_-companies1">BookFinder.com<span class="desc-block">Encuentre cualquier libro al mejor precio</span></a></li> </ul> </div> <div id="footer-legal" class="legal" role="contentinfo"> <span class="small">Utilizando la página web, usted confirma que ha leído, entendido y acepta <a href="https://www.iberlibro.com/docs/Legal/termsAndConditions.shtml">los términos y condiciones generales de utilización</a>.<br><br> © 1996 - 2024 AbeBooks Inc. & AbeBooks Europe GmbH. Todos los derechos reservados.</span> </div> </div> <script> (function() { var banner = { copy: { 'en' : 'For us to serve you better, please <a href="{0}">sign in.</a>', 'de' : 'Damit wir Ihnen einen besseren Service bieten können, <a href="{0}">melden Sie sich bitte an.</a>', 'fr' : '<a href="{0}">Veuillez vous identifier pour</a> que nous puissions mieux vous renseigner.', 'it' : 'Per permetterci di offrirti un servizio migliore, <a href="{0}">esegui l\'accesso.</a>', 'es' : 'Para que podamos ofrecerle un mejor servicio, <a href="{0}">inicie sesión.</a>' }, signInUrl: window["abeDomain"] + '/customer-service/cufauth/', init: function(abeLang) { if (!this.isLoggedOn()) { this.renderBanner(abeLang); this.updateSignInUrl(); } }, isLoggedOn: function() { //https://developer.mozilla.org/en-US/docs/Web/API/Document/cookie return document.cookie.replace(/(?:(?:^|.*;\s*)sock\s*\=\s*([^;]*).*$)|^.*$/, "$1"); }, renderBanner: function(abeLang) { this.updateDom(this.buildAlertBanner(abeLang)); }, getBannerCopy: function(abeLang) { return this.copy[abeLang.lang].replace('{0}', this.signInUrl); }, updateDom: function(alertBox) { var abeHeader = document.getElementById("abe-top"); abeHeader.appendChild(alertBox); }, updateSignInUrl: function() { var signOnLink = document.getElementById("sign-on"); signOnLink.setAttribute("href", this.signInUrl); }, buildBannerCopy: function () { var bannerCopy = this.createDomElement('p'); bannerCopy.innerHTML = this.getBannerCopy(abeLang); return bannerCopy; }, buildAlertBanner: function(abeLang) { var wrapper = this.createDomElement('div', {"class": "wrapper"}); var alertBox = this.createDomElement('div', {"class": "alert alert-warning m-md-tb"}); var alertIcon = this.createDomElement('div', {"role": "img", "aria-hidden": "true"}); var bannerCopy = this.buildBannerCopy(abeLang); alertBox.appendChild(alertIcon); alertBox.appendChild(bannerCopy); wrapper.appendChild(alertBox); return wrapper }, createDomElement: function(type, attributes) { var el = document.createElement(type); for(var attr in attributes){ if(attributes.hasOwnProperty(attr)){ el.setAttribute(attr, attributes[attr]); } } return el; }, } banner.init(window["abeLang"]); }()); </script> </footer> </div> <div class="slot empty" id="bottom-1"></div> </div> <input type="hidden" id="page-type" name="page-type" value="forge-contact-us"/> <input type="hidden" id="page-ident" name="page-ident" value="contact-us"/> </body> </html>