Submit Ticket - Tremhost

<!doctype html> <html lang="en" data-bs-theme="light"> <head> <meta charset="utf-8" /> <meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no"> <title>Submit Ticket - Tremhost</title>  <link href="/clientarea/templates/x/img/favicon.png" rel="shortcut icon"> <link href="/clientarea/templates/x/css/all.min.css?v=6c0abc" rel="stylesheet"> <link href="/clientarea/templates/x/css/theme.min.css?v=6c0abc" rel="stylesheet"> <link href="/clientarea/assets/css/fontawesome-all.min.css" rel="stylesheet"> <link href="/clientarea/templates/x/css/swiper-bundle.min.css?v=6c0abc" rel="stylesheet"> <link href="/clientarea/templates/x/includes/tt/hostim/css/hostim.css" rel="stylesheet"> <link href="/clientarea/templates/x/css/custom.css" rel="stylesheet"> <script> var csrfToken = '6d5e3d6ff55e8e7f10e95afb63400cf93c05f528', markdownGuide = 'Markdown Guide', locale = 'en', saved = 'saved', saving = 'autosaving', whmcsBaseUrl = "/clientarea", requiredText = 'Required', recaptchaSiteKey = "6LdUwhQUAAAAAN6o2T2ibcPSAaep3H-dHmVLg7V9"; </script> <script src="/clientarea/templates/x/js/scripts.min.js?v=6c0abc"></script> <script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-107207634-1']); _gaq.push(['_setDomainName', 'tremhost.com']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 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menuItemName="Knowledgebase" class="d-block" id="Primary_Navbar-Knowledgebase"> <a class="pr-4" href="/clientarea/knowledgebase"> Knowledgebase </a> </li> <li menuItemName="Affiliates" class="d-block" id="Primary_Navbar-Affiliates"> <a class="pr-4" href="/clientarea/affiliates.php"> Affiliates </a> </li> <li menuItemName="Contact Us" class="d-block" id="Primary_Navbar-Contact_Us"> <a class="pr-4" href="/clientarea/contact.php"> Contact Us </a> </li> <li class="d-none dropdown collapsable-dropdown"> <a class="dropdown-toggle" href="#" id="navbarDropdownMenu" role="button" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false"> More </a> <ul class="collapsable-dropdown-menu dropdown-menu" aria-labelledby="navbarDropdownMenu"> </ul> </li> </ul> </div> </div> <div class="tt-main-header tt-toolbar-wrap"> <ul class="navbar-nav toolbar tt-toolbar-wrap tt-secondary-list"> <li class="nav-item dropdown d-none d-lg-none d-xl-block"> <a href="javascript:void(0)" id="dropdownMenuButton" 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<ul class="dropdown-menu dropdown-menu-right"> <li><a href="https://tremhost.com/clientarea/submitticket.php?step=2&amp;deptid=3&currency=4"><img alt="USD" src="/clientarea/templates/x/img/flags/USD.svg" class="tt-country-flag"><span>$</span></a></li> <li><a href="https://tremhost.com/clientarea/submitticket.php?step=2&amp;deptid=3&currency=5"><img alt="ZAR" src="/clientarea/templates/x/img/flags/ZAR.svg" class="tt-country-flag"><span>R</span></a></li> <li><a href="https://tremhost.com/clientarea/submitticket.php?step=2&amp;deptid=3&currency=6"><img alt="INR" src="/clientarea/templates/x/img/flags/INR.svg" class="tt-country-flag"><span>₹</span></a></li> </ul> </li>  <li class="nav-item"> <a href="/clientarea/register.php" class="btn-sm"><i class="fal fa-user"></i> <span class="tt-hide-sm ml-1"> Register</span></a> </li> <li class="nav-item"> <a href="/clientarea/clientarea.php" class="btn-sm"><i class="fal fa-sign-in"></i> <span class="tt-hide-sm ml-1"> Login</span></a> </li> <li class="nav-item"> <a class="btn nav-link cart-btn" href="/clientarea/cart.php?a=view"> <i class="fal fa-shopping-bag fa-fw"></i> <span id="cartItemCount" class="tt-cart-badge rounded-circle">0</span> <span class="sr-only">Shopping Cart</span> </a> </li> <li class="nav-item ml-2 d-xl-none"> <button class="btn nav-link" type="button" data-toggle="offcanvas"> <span class="far fa-bars fa-fw"></span> </button> </li> </ul> </div> </div> </div> </header> <div class="tt-color-switch"> <a href="javascript:void(0)" class="tt-theme-toggle"> <div class="tt-theme-light" data-toggle="tooltip" data-placement="left" data-title="Dark"><i class="fas fa-moon fs-lg"></i></div> <div class="tt-theme-dark" data-toggle="tooltip" data-placement="left" data-title="Light"><i class="fas fa-sun fs-lg"></i></div> </a> </div> <section class="tt-page-header py-5 bg-gradient"> <div class="container"> <div class="row"> <div class="col-12"> <div class="tt-page-header-info"> <h1 class="text-white mb-0 h3"> Open Ticket </h1> <div class="tt-breadcrumb"> <span class="tt-triangle-right"></span> <ol class="breadcrumb"> <li class="breadcrumb-item"> <a href="index.php"> Portal Home </a> </li> <li class="breadcrumb-item"> <a href="clientarea.php"> Client Area </a> </li> <li class="breadcrumb-item"> <a href="supporttickets.php"> Support Tickets </a> </li> <li class="breadcrumb-item active" aria-current="page"> Submit Ticket </li> </ol> </div> </div> </div> </div> </div> </section> <section id="main-body" class=" "> <div class="container"> <div class=" primary-content"> <form method="post" action="/clientarea/submitticket.php?step=3" enctype="multipart/form-data" role="form"> <input type="hidden" name="token" value="6d5e3d6ff55e8e7f10e95afb63400cf93c05f528" /> <h3 class="card-title">Create new Support Request</h3> <div class="card bg-gray-light tt-custom-card"> <div class="card-body"> <div class="row"> <div class="form-group col-md-6"> <label for="inputName">Name</label> <input type="text" name="name" id="inputName" value="" class="form-control" /> </div> <div class="form-group col-md-6"> <label for="inputEmail">Email Address</label> <input type="email" name="email" id="inputEmail" value="" class="form-control" /> </div> </div> <div class="row"> <div class="form-group col-md-4"> <label for="inputDepartment">Department</label> <select name="deptid" id="inputDepartment" class="form-control" onchange="refreshCustomFields(this)"> <option value="1"> General Enquiries </option> <option value="2"> Technical Support </option> <option value="3" selected="selected"> Sales and Billing </option> <option value="4"> Affiliates Payout </option> </select> </div> <div class="form-group col-md-4"> <label for="inputPriority">Priority</label> <select name="urgency" id="inputPriority" class="form-control"> <option value="High"> High </option> <option value="Medium" selected="selected"> Medium </option> <option value="Low"> Low </option> </select> </div> </div> <div class="row"> <div class="form-group col-md-12"> <label for="inputSubject">Subject</label> <input type="text" name="subject" id="inputSubject" value="" class="form-control" /> </div> </div> <div class="form-group"> <label for="inputMessage">Message</label> <textarea name="message" id="inputMessage" rows="12" class="form-control markdown-editor" data-auto-save-name="client_ticket_open"></textarea> </div> <div class="form-group"> <label for="inputAttachments">Attachments</label> <div class="input-group mb-2 attachment-group"> <div class="custom-file"> <span class="custom-file-label text-truncate" for="inputAttachment1" data-default="Choose file"> Choose file </span> <input type="file" class="form-control custom-file-input" name="attachments[]" id="inputAttachment1"> </div> <div class="input-group-append"> <button class="btn btn-default btn-sm" type="button" id="btnTicketAttachmentsAdd"> <i class="fad fa-plus"></i> Add More </button> </div> </div> <div class="file-upload w-hidden"> <div class="input-group mb-2 attachment-group"> <div class="custom-file"> <label class="custom-file-label text-truncate"> Choose file </label> <input type="file" class="form-control custom-file-input" name="attachments[]"> </div> </div> </div> <div id="fileUploadsContainer"></div> <div class="text-muted"> <small>Allowed File Extensions: .jpg, .gif, .jpeg, .png (Max file size: 32MB)</small> </div> </div> <div id="customFieldsContainer"> </div> <div id="autoAnswerSuggestions" class="w-hidden"></div> <div class="margin-bottom"> <div class="tt-captcha-wrapper"> <div id="google-recaptcha-domainchecker" class="form-group recaptcha-container mx-auto"></div> </div> </div> <div class="tt-submit-btns"> <button type="submit" id="openTicketSubmit" class="mr-2 btn btn-primary disable-on-click btn-recaptcha"> Submit </button> <a href="supporttickets.php" class="btn btn-default">Cancel</a> </div> </div> </div> </form> <script> jQuery(document).ready(function() { getTicketSuggestions(); }); </script> </div> </div> <div class="clearfix"></div> </div> </div> </section> <footer id="footer" class="footer py-0 bg-dark tt-footer"> <div class="tt-footer-top ptb-60"> <div class="container"> <div class="row"> <div class="col-lg-3 col-md-6"> <div class="tt-footer-widget"> <h6 class="text-white">Account & Support</h6> <ul class="list-unstyled tt-footer-menu mt-3"> <li><a href="https://wa.me/+263735639917">Whatsapp Tech Support</a></li> <li><a href="https://wa.me/+263785960376">Whatsapp Billing Support</a></li> <li><a href="https://tremhost.com/clientarea/login">Clientarea Login</a></li> <li><a href="https://www.tremhost.com/clientarea/submitticket.php">Support Ticket</a></li> <li><a href="https://tremhost.com/x/contact.html">Contact</a></li> </ul> <ul class="list-inline mb-0"> </ul> </div> </div> <div class="col-lg-3 col-md-6"> <div class="tt-footer-widget"> <h6 class="text-white">Top Products</h6> <ul class="list-unstyled tt-footer-menu mt-3"> <li><a href="/clientarea/store/web-hosting">Web Hosting</a></li> <li><a href="/clientarea/store/vps-hosting">VPS Hosting</a></li> <li><a href="/clientarea/store/reseller-hosting">Reseller Hosting</a></li> <li><a href="/clientarea/store/store/licenses">Licenses</a></li> <li> <a href="/clientarea/contact.php"> Contact Us </a> </li> </ul> </div> </div> <div class="col-lg-3 col-md-6"> <div class="tt-footer-widget"> <h6 class="text-white">Top Services</h6> <ul class="list-unstyled tt-footer-menu mt-3"> <li><a href="/clientarea/store/ssl-certificates">SSL Certificates</a></li> <li><a href="/clientarea/store/email-services">E-mail Services</a></li> <li><a href="/clientarea/store/web-designing-and-annual-hosting-emails">Web Design</a></li> <li><a href="/clientarea/store/seo-optimisation">SEO Optimisation</a></li> <li><a href="/clientarea/store/e-commerceo">E-Commerce</a></li> </ul> </div> </div> <div class="col-lg-3 col-md-6"> <div class="tt-footer-widget"> <h6 class="text-white">Payment Options</h6> <img src="/clientarea/templates/x/img/icon-payments.png" class="img-fluid mt-3" alt="support image"> </div> </div> </div> </div> </div> <div class="tt-footer-bottom py-3"> <div class="container"> <div class="row align-items-center justify-content-lg-between"> <div class="col-lg-7"> <p class="copyright text-left mb-0 mt-0"> Copyright © 2024 Tremhost. All Rights Reserved. </p> </div> <div class="col-lg-4"> <ul class="list-inline mb-0 float-lg-right"> <li class="list-inline-item"> <button type="button" class="btn" data-toggle="modal" data-target="#modalChooseLanguage"> <div class="d-inline-block align-middle"> <div class="iti-flag us"></div> </div> English / $ USD </button> </li> </ul> </div> </div> </div> </div> </footer> <div id="fullpage-overlay" class="w-hidden"> <div class="outer-wrapper"> <div class="inner-wrapper"> <img src="/clientarea/assets/img/overlay-spinner.svg" alt=""> <br> <span class="msg"></span> </div> </div> </div> <div class="modal system-modal fade" id="modalAjax" tabindex="-1" role="dialog" aria-hidden="true"> <div class="modal-dialog"> <div class="modal-content"> <div class="modal-header"> <h5 class="modal-title"></h5> <button type="button" class="close" data-dismiss="modal"> <span aria-hidden="true">×</span> <span class="sr-only">Close</span> </button> </div> <div class="modal-body"> Loading... </div> <div class="modal-footer"> <div class="float-left loader"> <i class="fas fa-circle-notch fa-spin"></i> Loading... </div> <button type="button" class="btn btn-default" data-dismiss="modal"> Close </button> <button type="button" class="btn btn-primary modal-submit"> Submit </button> </div> </div> </div> </div> <form method="get" action="/clientarea/submitticket.php?step=2&deptid=3&"> <div class="modal modal-localisation" id="modalChooseLanguage" tabindex="-1" role="dialog"> <div class="modal-dialog modal-dialog-centered modal-lg" role="document"> <div class="modal-content"> <div class="modal-body p-4"> <div class="d-flex align-items-center justify-content-between pb-3"> <h5>Choose language</h5> <button type="button" class="close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true"><i class="fal fa-times"></i></span> </button> </div> <h5 class="h5 mt-4 text-dark">Choose Currency</h5> <div class="row item-selector"> <input type="hidden" name="currency" data-current="1" value=""> <div class="col-6 col-lg-3"> <a href="#" class="item active" data-value="1"> $ USD </a> </div> <div class="col-6 col-lg-3"> <a href="#" class="item" data-value="4"> $ USD </a> </div> <div class="col-6 col-lg-3"> <a href="#" class="item" data-value="5"> R ZAR </a> </div> <div class="col-6 col-lg-3"> <a href="#" class="item" data-value="6"> ₹ INR </a> </div> </div> <button type="submit" class="btn btn-primary mt-4">Apply Now</button> </div> </div> </div> </div> </form> <form action="#" id="frmGeneratePassword"> <div class="modal fade" id="modalGeneratePassword"> <div class="modal-dialog modal-dialog-centered"> <div class="modal-content"> <div class="modal-header bg-gray-light text-white"> <h5 class="modal-title"> Generate Password </h5> <button type="button" class="close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true">×</span> </button> </div> <div class="modal-body"> <div class="alert alert-danger w-hidden" id="generatePwLengthError"> Please enter a number between 8 and 64 for the password length </div> <div class="form-group"> <label for="generatePwLength" class="col-form-label">Password Length</label> <input type="number" min="8" max="64" value="12" step="1" class="form-control input-inline" id="inputGeneratePasswordLength"> </div> <div class="form-group"> <label for="generatePwOutput" class="col-form-label">Generated Password</label> <input type="text" class="form-control" id="inputGeneratePasswordOutput"> <div class="mt-3"> <button type="submit" class="btn btn-default btn-sm"> <i class="fad fa-key fa-fw"></i> Generate new password </button> <button type="button" class="btn btn-default btn-sm copy-to-clipboard" data-clipboard-target="#inputGeneratePasswordOutput"> <i class="fad fa-copy mr-2"></i> Copy </button> </div> </div> </div> <div class="modal-footer"> <button type="button" class="btn btn-default" data-dismiss="modal"> Close </button> <button type="button" class="btn btn-primary" id="btnGeneratePasswordInsert" data-clipboard-target="#inputGeneratePasswordOutput"> Copy to clipboard & Insert </button> </div> </div> </div> </div> </form> <script type="text/javascript"> var __lc = {}; __lc.license = 15915990; __lc.group = 1; (function() { var lc = document.createElement('script'); lc.type = 'text/javascript'; lc.async = true; lc.src = ('https:' == document.location.protocol ? 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Submit Ticket - Tremhost