Sourcing Consulting | Contracting & Outsourcing Solutions

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intro"> <div > <span class="d-block font-weight-bold text-cap mb-2 text-lt-blue">Advisory</span> <h1 class="h2 mb-4">Sourcing Solutions and Deal Advisory</h1><h2 class="h5">Sourcing, contracting and navigating the technology provider ecosystem.</h2> </div> </div> </div> </div> <div id="BodyPlaceholder_TE527F9F2068_Col00" class="sf_colsIn side-violator z-index-1" data-sf-element="Container" data-placeholder-label="Container"> <img class="topbar" src="/images/default-source/resourcepackages/isg2021/svg/components/topbar.svg?sfvrsn=7e14dc31_2" title="TopBar" alt="TopBar" /> <img class="violator-img" src="/images/default-source/default-album/sourcing-solutions-handshake.svg?sfvrsn=cf8cdc31_0" title="sourcing solutions handshake" alt="sourcing solutions handshake" /> <img class="bottombar" src="/images/default-source/resourcepackages/isg2021/svg/components/bottombar.svg?sfvrsn=7f14dc31_2" title="BottomBar" alt="BottomBar" /> </div> </div> <div id="MainPlaceholder_TE527F9F2072_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_TE527F9F2022_Col00" class="sf_colsIn col-12 mb-3 mb-md-0 top-story-slider z-index-4" data-sf-element="Column 1" data-placeholder-label="Top Story"> <div class="top-story mt-n11"> </div><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C083_Col00" class="sf_colsIn col-lg-10 mb-3 mb-md-0" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div class="card h-100 bg-lightblue p-md-6" > <div class="card-body"><span class="d-block font-weight-black text-cap mb-2 text-darkblue">Top Story</span> <h2 class="h3 mb-4">Sourcing a Strategic Partnership to Transform a Bank at Scale<span style="background-color:transparent;color:inherit;font-family:inherit;font-size:inherit;text-align:inherit;text-transform:inherit;word-spacing:normal;caret-color:auto;white-space:inherit;"><strong><em></em></strong></span></h2><p>A leading European bank was struggling with dated technology, systems and processes - and its IT costs were way out of alignment with the market. Read this case study to learn how ISG helped it select, co-solution and contract with a service provider, forming a strategic partnership that enabled the bank to transform at scale.</p><div class="media py-3"><a data-sf-ec-immutable="" href="/client-stories/detail/sourcing-a-strategic-partnership-to-transform-a-bank-at-scale" class="btn btn-primary">Learn more</a></div></div> </div> </div> </div> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2026_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Main content"><div id="MainPlaceholder_C006_Col00" class="sf_colsIn container space-2" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C042_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2>Sourcing and contracting is our business.<br /></h2> </div> </div> </div> <div class="row space-1 align-items-center" data-sf-element="Row"> <div id="MainPlaceholder_C066_Col00" class="sf_colsIn col-lg-4" data-sf-element="Column 1" data-placeholder-label="Column 1"><div id="MainPlaceholder_C067_Col00" class="sf_colsIn bg-dark space-1" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C068_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h4 style="text-align:center;" class="h1">$200B</h4><p style="text-align:center;">in influenced technology spend annually</p> </div> </div> </div> </div> </div> <div id="MainPlaceholder_C066_Col01" class="sf_colsIn col-lg-4" data-sf-element="Column 2" data-placeholder-label="Column 2"><div id="MainPlaceholder_C069_Col00" class="sf_colsIn bg-dark space-1" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C070_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h4 style="text-align:center;" class="h1"><aside class='sf-cta direct '><span class="js-counter">30000</span></aside></h4><p style="text-align:center;">in total engagements</p> </div> </div> </div> </div> </div> <div id="MainPlaceholder_C066_Col02" class="sf_colsIn col-lg-4" data-sf-element="Column 3" data-placeholder-label="Column 3"> </div> </div> <div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C051_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h3>No other advisory firm comes close to our level of insights, experience and market engagement.</h3><div class="media py-3"></div> </div> </div> </div> </div> </div> <div id="MainPlaceholder_C084_Col00" class="sf_colsIn bg-blue space-2" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_C085_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"> <div > <h2>Introducing ISG Tango</h2><p><em><strong>The </strong></em><strong>Sourcing Solution Platform</strong></p><p>Meet ISG Tango™, our next-gen sourcing platform that digitizes all elements of ISG’s market-leading sourcing transactions methodology to improve transaction speed and efficiency. With 24x7 access and real-time status views, the platform provides full transparency throughout the entire sourcing process and simplifies interactions with stakeholders, leading to faster, more effective collaboration and decision-making.</p><p><a class="btn btn-lightblue" href="/advisory/sourcing/isg-tango-sourcing-solution-platform">Learn More</a></p> </div> </div> </div> <div id="MainPlaceholder_C009_Col00" class="sf_colsIn bg-light space-2" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_C065_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C007_Col00" class="sf_colsIn col-lg-7" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <div class="plyr__video-embed" id="player"><iframe width="560" height="315" src="https://www.youtube.com/embed/qcvn2xf4Gr0" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen=""></iframe></div> </div> <div > <h4>Click the video above to learn about the outsourcing trends shaping today's IT and business industry.</h4> </div> </div> <div id="MainPlaceholder_C007_Col01" class="sf_colsIn col-lg-5" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <div id="ISGSourcingSolutions"></div><h3>Benefit from our Speed & Contracting Support<br /></h3><p>We can take you from idea to signed contract in under sixteen weeks. Our unparalleled contractual data - including over 266,000 contracts - sets the standard for sourcing contracts worldwide, thus reducing redlining and preempting lengthy negotiations. <br /></p><p>Our deep expertise allows us to advise on contracting with top tier and niche providers alike, drive collaborative solution building, and design and execute aggressive business cases. If you have unique requirements, we can rapidly create a custom methodology to achieve your goals. For renegotiations, ISG is positioned with market-based contract data, strategies and recommendations to surpass your strategic and financial objectives.<br /></p> </div> </div> </div> </div> </div> <div id="MainPlaceholder_C064_Col00" class="sf_colsIn container space-2" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C010_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2>Our outsourcing solutions include:<br /></h2> </div><div class="row space-top-1" data-sf-element="Row"> <div id="MainPlaceholder_C011_Col00" class="sf_colsIn col-lg-4" data-sf-element="Column 1" data-placeholder-label="Column 1"> <img src="/images/default-source/default-album/9identificationsnextsteps@1x.svg?sfvrsn=746dd031_0&MaxWidth=150&MaxHeight=150&ScaleUp=false&Quality=High&Method=ResizeFitToAreaArguments&Signature=395B42848E4EFBF655F637927CC82A458F14E305" title="9IdentificationsNextSteps@1x" alt="9IdentificationsNextSteps@1x" width=150 height=150 /> <div > <p><strong>Sourcing Strategy</strong></p><p>Develop a strategy & <a href="/advisory/operating-model-agile-innovation">target operating model</a> for your technology landscape, including what to source, renegotiate or retain.</p> </div> </div> <div id="MainPlaceholder_C011_Col01" class="sf_colsIn col-lg-4" data-sf-element="Column 2" data-placeholder-label="Column 2"> <img src="/images/default-source/default-album/4standardadizedquantative@1x9129ba95f6446a14bdc7ff0100f6f5b0.svg?sfvrsn=986dd031_0&MaxWidth=150&MaxHeight=150&ScaleUp=false&Quality=High&Method=ResizeFitToAreaArguments&Signature=DC1752C83EDB941CA90907BB9F1224266BAE5293" title="4StandardadizedQuantative@1x" alt="4StandardadizedQuantative@1x" width=150 height=150 /> <div > <p><strong>Financial Analysis</strong> </p><p>Build the business case for sourcing, starting with a <a href="/advisory/benchmarking">benchmark</a> of your costs against the market and TCO models.</p> </div> </div> <div id="MainPlaceholder_C011_Col02" class="sf_colsIn col-lg-4" data-sf-element="Column 3" data-placeholder-label="Column 3"> <img src="/images/default-source/default-album/7target_b@1x.svg?sfvrsn=646dd031_0&MaxWidth=150&MaxHeight=150&ScaleUp=false&Quality=High&Method=ResizeFitToAreaArguments&Signature=75002CBCA11EB4850841A5A202C91E4075B0B836" title="7Target_b@1x" alt="7Target_b@1x" width=150 height=150 /> <div > <p><strong>Insights-driven Provider Selection</strong></p><p>Find the right providers for your needs based on our deep <a href="/research/supplier-intelligence-research">market research</a> & experience, and our unmatched contract data.</p> </div> </div> </div> </div> </div> <div class="row space-1" data-sf-element="Row"> <div id="MainPlaceholder_C012_Col00" class="sf_colsIn col-lg-4" data-sf-element="Column 1" data-placeholder-label="Column 1"> <img src="/images/default-source/default-album/1improveworkforceexp@1x-fix.svg?sfvrsn=652cd031_0&MaxWidth=150&MaxHeight=150&ScaleUp=false&Quality=High&Method=ResizeFitToAreaArguments&Signature=F14982E56DB0BF9E55E2CC9D4F04989B16C84166" title="1improveworkforceexp@1x+fix" alt="icon of two hands shaking and/or grasped together in dark blue outline" width=150 height=150 /> <div > <p><strong>Digital Sourcing </strong></p><p>Our proven-comprehensive sourcing and contracting methodology, ISG FutureSource™, now digitized as our <a href="/advisory/sourcing/isg-tango-sourcing-solution-platform">ISG Tango platform</a>: flexible, fast, collaborative and built for you.</p> </div> </div> <div id="MainPlaceholder_C012_Col01" class="sf_colsIn col-lg-4" data-sf-element="Column 2" data-placeholder-label="Column 2"> <img src="/images/default-source/default-album/2understanddigijourney@1x.svg?sfvrsn=366fd031_0&MaxWidth=300&MaxHeight=150&ScaleUp=false&Quality=High&Method=ResizeFitToAreaArguments&Signature=F56E081B5BF48FF4335F52BFB13A712B5C2A293A" title="2UnderstandDigiJourney@1x" alt="2UnderstandDigiJourney@1x" width=300 height=150 /> <div > <p><strong>Transition & Transformation </strong></p><p>Address the challenges of a transition; build a strong foundation for partnership and transformation to the future state.</p> </div> </div> <div id="MainPlaceholder_C012_Col02" class="sf_colsIn col-lg-4" data-sf-element="Column 3" data-placeholder-label="Column 3"> <img src="/images/default-source/default-album/5reccsfromisg@1x.svg?sfvrsn=546dd031_0&MaxWidth=150&MaxHeight=150&ScaleUp=false&Quality=High&Method=ResizeFitToAreaArguments&Signature=D456FE89914FC321B5DA9E8E97D0183C27BA415B" title="5ReccsfromISG@1x" alt="5ReccsfromISG@1x" width=150 height=150 /> <div > <p><strong>Value Realization</strong></p><p>The results? A contract that allows you to <a href="/advisory/supplier-contract-management">manage your technology services</a> to realize the power of your business case.</p> </div> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2002_Col00" class="sf_colsIn gradient-x-three-sm-primary" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_TE527F9F2050_Col00" class="sf_colsIn container space-top-md-2 space-bottom-2 space-bottom-lg-3" data-sf-element="Container" data-placeholder-label="Container"><div class="row mb-5" data-sf-element="Row"> <div id="MainPlaceholder_TE527F9F2051_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2 class="mb-0">Featured Insights</h2> </div> </div> </div> <div class="row mb-5"> <div class="col-12 "> <article class="featured-insight"> <a class="featured-insight-container row" href="https://isg-one.com/advisory/sourcing/articles/the-new-urgency-of-supply-chain--resilience"> <div class="col-lg-6 col-md-4 pr-md-0 overflow-hidden"> <figure class="position-absolute right-0 z-index-4 h-100 dk" style="top:calc(50% - 200px);"> <svg xmlns="http://www.w3.org/2000/svg" width="180" height="400" viewBox="0 0 90 400" fill="none"> <path d="M132 0H0L120.5 200L0 400H132V0Z" fill="#001638"></path> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="card-img-top featured-insight-img background-img-grayscale" style="background-image: url(/images/default-source/default-album/the-new-urgency-of-supply-chain-resilience.tmb-th892-450.jpg?Culture=en&sfvrsn=a230ab31_1);"> </div> </div> </div> <div class="col-lg-6 col-md-8 pl-md-0"> <div class="card-body bg-darkblue h-100"> <h3 class="h5"> The New Urgency of Supply Chain Resilience </h3> <div> <p>The multitude of foreseeable and unforeseeable events require attention, and – depending on your enterprise supply chain strategy – plans for both mitigation in the short term and prevention in the long term. </div> <span class="font-size-1 link font-weight-bold text-lightblue"><u>Learn More</u></span> </div> </div> </a> </article> </div> </div> <div class="row mb-3">  <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/advisory/sourcing/articles/top-4-actions-to-achieve-dora-compliance-before-it-s-too-late" > <div class="card-body"> <h3 class="h6"> Top 4 Actions to Achieve DORA Compliance Before It’s Too Late </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>   <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/advisory/sourcing/articles/how-to-ensure-dora-compliance-in-your-third-party-contracts" > <div class="card-body"> <h3 class="h6"> How to Ensure DORA Compliance in Your Third-Party Contracts </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>   <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/advisory/sourcing/articles/are-global-capability-centers-the-competitive-edge-for-enterprise-growth" > <div class="card-body"> <h3 class="h6"> Are Global Capability Centers the Competitive Edge for Enterprise Growth? </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>   <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/advisory/sourcing/articles/how-to-find-the-right-data-center-provider--geography-matters" > <div class="card-body"> <h3 class="h6"> How to Find the Right Data Center Provider: Geography Matters </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>  </div> <div > <p style="text-align:right;"><a class="btn btn-primary" href="/advisory/sourcing/articles">View All Sourcing Insights <em class="fas fa-angle-right fa-sm ml-1"></em></a></p> </div> <div > </div> </div> </div> <div id="MainPlaceholder_TE527F9F2076_Col00" class="sf_colsIn position-relative bg-lightgray pt-10 mt-n10 space-bottom-4 client-stories-container" data-sf-element="Container" data-placeholder-label="Client stories"><div id="MainPlaceholder_TE527F9F2037_Col00" class="sf_colsIn container position-relative z-index-2" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_TE527F9F2038_Col00" class="sf_colsIn ext-white rounded-lg overflow-hidden space-top-2 space-top-lg-1 pl-5 pl-md-0" data-sf-element="Container" data-placeholder-label="Container"><div class="row justify-content-lg-between align-items-lg-center no-gutters" data-sf-element="Row"> <div id="MainPlaceholder_TE527F9F2040_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Client stories"> <div class="mb-5" > <h2>Client Stories</h2> </div> <div class="d-flex client-story-cards"> <article class="card client-story-card transition-3d-hover"> <a href="https://isg-one.com/client-stories/detail/sourcing-a-strategic-partnership-to-transform-a-bank-at-scale"> <div class="card-img-top research-card-img"> <figure class="position-absolute right-0 bottom-0 left-0 mb-n1 z-index-4"> <svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 429 137" fill="none"> <path d="M429 137L429 0L214.5 125.064L0 -1.87522e-05L-5.98846e-06 137L429 137Z" /> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image: url('/images/default-source/default-album/case-study---sourcing-a-strategic-partnership-to-transform-a-bank-at-scale.tmb-th283-283.jpg?Culture=en&sfvrsn=88ead531_3')"></div> </div> </div> <div class="card-body"> <h3 class="h6">Sourcing a Strategic Partnership to Transform a Bank at Scale</h3> <p>ISG helps a leading European bank select, co-solution and contract with a service provider, forming a strategic partnership that enables the bank to modernize and transform at scale.</p> <span class="link font-size-1 ">Learn more</span> </div> </a> </article> <article class="card client-story-card transition-3d-hover"> <a href="https://isg-one.com/client-stories/detail/isg-leads-utility-to-significant-savings-through-contract-modernization"> <div class="card-img-top research-card-img"> <figure class="position-absolute right-0 bottom-0 left-0 mb-n1 z-index-4"> <svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 429 137" fill="none"> <path d="M429 137L429 0L214.5 125.064L0 -1.87522e-05L-5.98846e-06 137L429 137Z" /> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image: url('/images/default-source/default-album/utility-significant-savings-contract-moderation.tmb-th283-283.jpg?Culture=en&sfvrsn=ade1d431_1')"></div> </div> </div> <div class="card-body"> <h3 class="h6">ISG Leads Utility to Significant Savings through Contract Modernization</h3> <p>ISG led this newly spun off North-American based utility to increased savings and solution modernization.</p> <span class="link font-size-1 ">Learn more</span> </div> </a> </article> <article class="card client-story-card transition-3d-hover"> <a href="https://isg-one.com/client-stories/detail/sourcing-empowers-digital-transformation-program"> <div class="card-img-top research-card-img"> <figure class="position-absolute right-0 bottom-0 left-0 mb-n1 z-index-4"> <svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 429 137" fill="none"> <path d="M429 137L429 0L214.5 125.064L0 -1.87522e-05L-5.98846e-06 137L429 137Z" /> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image: url('/images/default-source/default-album/sourcing-digital-transformation-globally.tmb-th283-283.jpg?Culture=en&sfvrsn=49f0d331_1')"></div> </div> </div> <div class="card-body"> <h3 class="h6">Sourcing Empowers Digital Transformation Program</h3> <p>ISG helps a Swiss pharmaceutical company source and select partner(s) to support the completion of its multi-year digital transformation program, following the conclusion of the conceptual design phase on the three work packages (build, data migration and deployment).</p> <span class="link font-size-1 ">Learn more</span> </div> </a> </article> </div> </div> </div> </div> </div> </div> <div class="container space-bottom-2"> <div class="card d-block bg-lightblue p-9 bg-star-right"> <div class="position-relative z-index-2"> <span class="d-block font-weight-black text-cap mb-2 text-darkblue">Featured Event</span> <h4 class="h4">SourceIT (Paris)</h4> <h3>Reimagine Sourcing. Stay ahead of the next renewal, sourcing trend and business need.</h3> <p class="date"><time></time></p> <a class="btn btn-primary btn-lg" href="https://sourceit.isg-one.com/paris24" target='_blank'> Register now </a> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2007_Col00" class="sf_colsIn space-bottom-2 position-relative research-container" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_TE527F9F2008_Col00" class="sf_colsIn container space-2 featured-research" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_TE527F9F2011_Col00" class="sf_colsIn col-lg-4 col-md-5" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2>ISG Research</h2><p>ISG is a leader in proprietary research, advisory consulting and executive event services focused on market trends and disruptive technologies.</p><p>Get the insight and guidance you need to accelerate growth and create more value.</p><a class="btn btn-primary mb-5" href="/research/provider-research">Learn More</a> </div> </div> <div id="MainPlaceholder_TE527F9F2011_Col01" class="sf_colsIn col-lg-8 col-md-7" data-sf-element="Column 2" data-placeholder-label="Carousel"> <div class="js-slick-carousel slick slick-equal-height slick-gutters-3 slick-center-mode-right slick-center-mode-right-offset" data-hs-slick-carousel-options='{"prevArrow" : "<span class=\" fa fa-arrow-left slick-arrow slick-arrow-primary-white slick-arrow-left rounded-circle ml-sm-n2\"></span>","nextArrow": "<span class=\"fa fa-arrow-right slick-arrow slick-arrow-primary-white slick-arrow-right rounded-circle mr-sm-2 mr-xl-4\"></span>","slidesToShow": 2.5,"infinite": false,"responsive": [{"breakpoint": 1400,"settings": {"slidesToShow": 2}},{"breakpoint": 1080,"settings": {"slidesToShow": 1.5}},{"breakpoint": 992,"settings": {"slidesToShow": 1}}]}'> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://ei.isg-one.com/Research/_MarketingPage?dashboardID=201a11ca-c115-4a33-a9f7-941eceefbbd1&documentId=Crkp70mZse&isLocked=false" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">Intelligent automation solutions play a crucial role in driving business growth strategically</h3> <div class="research-description"> <p>The intelligent automation services market in the U.S. and around the globe is undergoing dynamic changes driven by the integration of advanced technologies, a focus on hyperautomation, the shift towards cloudcentric<br />solutions, increased emphasis on security and compliance and a growing trend towards customer-centric offerings. IT service providers play a pivotal role in shaping and delivering these trends as they cater to<br />businesses’ evolving needs in an increasingly automated landscape.</p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://robertkugel.ventanaresearch.com/tap-into-ai-to-do-more-by-doing-less" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">Tap Into AI To Do More by Doing Less</h3> <div class="research-description"> <p><p>Doing more by doing less means using artificial intelligence and related technologies to make financial planning and analysis organizations more productive. By eliminating low-value and unproductive work, AI enables FP&A teams to free up considerable time for more useful and consequential forecasting, planning, budgeting, analysis and reporting. AI isn’t some far-off capability.</p></p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> </div> </div> </div> </div> <div id="MainPlaceholder_C087_Col00" class="sf_colsIn bg-light space-2" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_C088_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"> <div > <h2>Frequently Asked Questions</h2><div class="accordion" id="accordionExample"><div class="card"><div class="card-header" id="heading1"><p class="mb-0"><button aria-invalid="false" class="btn btn-link valid collapsed" type="button" data-toggle="collapse" data-target="#collapse1" aria-expanded="false" aria-controls="collapse1"><strong>What is sourcing?</strong></button></p></div><div style="" id="collapse1" class="collapse" aria-labelledby="heading1" data-parent="#accordionExample"><div class="card-body"><p>In business, sourcing involves identifying and procuring the products, software, services and/or technology needed for an organization to function. When referred to as outsourcing, this implies that the organization is seeking to source outside the organization, as opposed to insourcing, which involves solving the need with resources internal to the organization, either by redistributing resources or hiring. Making the decision about whether to outsource requires a sourcing strategy which typically follows an organization’s IT strategy and includes make-or-buy analysis or shoring strategy.</p><p>The sourcing lifecycle includes defining the sourcing scope, identifying and evaluating the right providers, contract negotiation, securing a successful transition without business disruption, and ensuring that expected transformative benefits will be achieved in the Future Mode of Operation (FMO). Consequently, sourcing is a critical strategic activity for any organization, requiring careful planning, strategic decision-making, solid execution, and continuous evaluation.</p><p>Are you considering embarking on a sourcing journey? ISG is the world-leading advisor in sourcing, contracting, and navigating the technology provider ecosystem. We influence over $200 Billion of technology spend annually. <a href="/contact-us">Find out how we can help you get started.</a></p></div></div></div></div><div class="card"><div class="card-header" id="heading2"><p class="mb-0"><button aria-invalid="false" class="btn btn-link valid collapsed" type="button" data-toggle="collapse" data-target="#collapse2" aria-expanded="false" aria-controls="collapse2"><strong>What is strategic sourcing?</strong> </button></p></div><div style="" id="collapse2" class="collapse" aria-labelledby="heading2" data-parent="#accordionExample"><div class="card-body"><p>Strategic sourcing focuses on maximizing the value derived from engaging with the provider ecosystem. Unlike traditional sourcing methods that primarily prioritize cost reduction, strategic sourcing considers the organization's long-term objectives and alignment with the overall business strategy. It involves analysis of the organization’s needs, market trends and provider capabilities to identify opportunities for value creation and risk mitigation. By adopting a strategic sourcing approach, organizations can foster innovation, transform at scale, reduce costs and build sustainable provider relationships to enhance their capabilities.</p><p>ISG helps organizations and enterprises across all industries assess and structure their sourcing strategies for long-term success. Find out how ISG recently helped a leading European bank to form a strategic partnership that enabled the bank to modernize and transform at scale <a data-sf-ec-immutable="" href="https://isg-one.com/client-stories/detail/sourcing-a-strategic-partnership-to-transform-a-bank-at-scale">in this case study.</a></p></div></div></div><div class="card"><div class="card-header" id="heading3"><p class="mb-0"><button aria-invalid="false" class="btn btn-link valid collapsed" type="button" data-toggle="collapse" data-target="#collapse3" aria-expanded="false" aria-controls="collapse3"><strong>Why is sourcing important?</strong> </button></p></div><div style="" id="collapse3" class="collapse" aria-labelledby="heading3" data-parent="#accordionExample"><div class="card-body"><div><p>Sourcing plays a crucial role in the success of many organizations as it directly impacts their ability to transform at scale, innovate, and increase their operational efficiency. Effective sourcing strategies enable organizations to obtain high-quality products or services at competitive prices, maintain strong provider relationships, and ensure a consistent supply chain. This, in turn, enhances overall business performance and helps maintain a competitive edge in the market. In an era marked by rapid technological change, uncertainty and fluctuating demand, it has never been more critical to make the right choices when it comes to engaging with the entire provider ecosystem in strategic partnerships.</p><p>As the world’s leading sourcing advisor at ISG we know what it takes to thrive in the face of change. Thanks to our deep expertise, unparalleled data, and proven methodology we guide our clients to achieve maximum value from sourcing while safely mitigating the associated risks. <a href="/contact-us">Contact us to learn more.</a></p></div></div></div></div><div class="card"><div class="card-header" id="heading4"><p class="mb-0"><button aria-invalid="false" class="btn btn-link valid collapsed" type="button" data-toggle="collapse" data-target="#collapse4" aria-expanded="false" aria-controls="collapse4"><strong>What are the benefits of sourcing?</strong> </button></p></div><div style="" id="collapse4" class="collapse" aria-labelledby="heading4" data-parent="#accordionExample"><div class="card-body"><p>Effective sourcing can provide numerous benefits for organizations, including improved innovation, new capabilities, improved product and service quality, and enhanced operational efficiency. By identifying and engaging with the right providers, organizations can not only improve cost efficiencies but also increase their delivery capabilities in times of scarce talent, uncertainty and fluctuating demand. It can also help organizations access talent and technology in a scalable operating model.</p><p>Sourcing high-quality, good-fit services, software and technology contributes to both employee and customer satisfaction and loyalty. By outsourcing parts of the business or IT which are not the organization's core differentiator, the organization can achieve more cost-effective results and free up time and talent to focus on core activities that are strategically relevant and competitively differentiating.</p><p><a href="/contact-us">Contact us</a> to learn how ISG helps organizations shape effective technology sourcing strategies and achieve their goals.</p></div></div></div><div class="card"><div class="card-header" id="heading5"><p class="mb-0"><button aria-invalid="false" class="btn btn-link valid collapsed" type="button" data-toggle="collapse" data-target="#collapse5" aria-expanded="false" aria-controls="collapse5"><strong>What are the challenges of sourcing?</strong></button></p></div><div style="" id="collapse5" class="collapse" aria-labelledby="heading5" data-parent="#accordionExample"><div class="card-body"><p>Some of the primary challenges of sourcing include understanding and accurately formulating your organization’s requirements, achieving organizational alignment, crafting a rigorous contract, benchmarking the costs and quality of SLAs against the market, negotiating with providers to achieve a competitive deal, and ensuring a successful transition of services.</p><p>Another key challenge to overcome when conducting a major transaction is managing organizational change. A programmatic <a href="/advisory/organizational-change-management">organizational change management</a> approach that focuses on preparing affected employees for the Future Mode of Operations and road maps is necessary to successfully transition to a new provider. As outsourcing impacts the retained (IT) organization, adaptations need to be made to the organization and affected processes. Neglecting the human elements of change and training are often the biggest source of failure post-sourcing engagement.</p><p>In addition, a powerful provider governance function should be established to manage the contract with the provider(s). This is to ensure that service levels and Key Performance Indicators (KPIs) are met, and the organization receives the benefits as outlined in the contract.</p><p>It's also critical during the sourcing process that due diligence is addressed, and a plan is created for managing provider risk, which includes the reliability, financial stability, cybersecurity and ethical practices of providers. Global sourcing in particular introduces complexities such as time zone issues, language barriers, cultural differences and logistical issues (e.g. customs) that can impact delivery times and cost efficiency. The increasing reliance on technology requires continuous investment in digital tools and cybersecurity measures to safeguard sensitive business information and maintain seamless operations.</p><p><a href="/contact-us">Contact us</a> to learn more about our ISG FutureSource™ methodology, which addresses all aspects of the sourcing process.</p></div></div></div><div class="card"><div class="card-header" id="heading6"><p class="mb-0"><button class="btn btn-link valid collapsed" type="button" data-toggle="collapse" data-target="#collapse6" aria-expanded="false" aria-controls="collapse6" aria-invalid="false"><strong>What is outsourcing and how is it different from sourcing?</strong> </button></p></div><div id="collapse6" class="collapse" aria-labelledby="heading6" data-parent="#accordionExample" style=""><div class="card-body"><p>Outsourcing, sometimes informally called sourcing, refers to the delegation of specific business or IT functions or tasks to third-party providers outside the organization via a procurement or a request for solutions/proposals (RFX/RFP) process. This strategic decision is often made to reduce operational costs, access specialized expertise, or enhance focus on core business activities which are of strategic relevance and /or create a competitive advantage. While sourcing may refer to insourcing, outsourcing or other hybrid, modern models, outsourcing is specifically about transferring entire business processes or functions to external entities to achieve greater efficiency and effectiveness.</p></div></div></div><div class="card"><div class="card-header" id="heading7"><p class="mb-0"><button class="btn btn-link valid collapsed" type="button" data-toggle="collapse" data-target="#collapse7" aria-expanded="false" aria-controls="collapse7" aria-invalid="false"><strong>What is insourcing?</strong></button></p></div><div id="collapse7" class="collapse" aria-labelledby="heading7" data-parent="#accordionExample" style=""><div class="card-body"><p>Insourcing refers to the practice of utilizing an organization’s own internal resources, capabilities and personnel to perform various business functions or activities that would otherwise be outsourced to an external entity. By bringing tasks in-house, companies can maintain greater control over critical processes, ensure higher levels of confidentiality and security, and align operations more closely with their strategic objectives. Also, potential tax benefits might apply from insourcing in some countries for some industries such as banks or insurance firms as they cannot deduct VAT from services they receive.</p><p>Insourcing is often chosen when the required expertise is already available within the organization or when it is crucial to integrate these functions seamlessly with other internal processes. Additionally, insourcing can foster internal skills development, promote a unified corporate culture and enhance overall operational efficiency by eliminating the reliance on third-party providers. However, it is not without its downsides as well, most infamously among them being a tendency towards higher costs.</p><p>Read more about the risks and benefits of insourcing in <a href="https://isg-one.com/advisory/sourcing/articles/understanding-the-risks-of-insourcing-helps-unlock-the-rewards" data-sf-ec-immutable="">this ISG article.</a></p></div></div></div><div class="card"><div class="card-header" id="heading8"><p class="mb-0"><button aria-invalid="false" class="btn btn-link valid collapsed" type="button" data-toggle="collapse" data-target="#collapse8" aria-expanded="false" aria-controls="collapse8"><strong>What is the difference between sourcing and procurement</strong><strong>?</strong></button></p></div><div style="" aria-expanded="false" id="collapse8" class="collapse" aria-labelledby="heading8" data-parent="#accordionExample"><div class="card-body"><p>Sourcing and procurement represent different stages in the process of acquiring products or services a company needs. Sourcing is the initial phase that involves identifying, evaluating, and selecting providers who can provide the necessary goods or services to meet a company’s operational requirements. It focuses on establishing long-term relationships with providers, negotiating terms, and ensuring that the quality and cost of the supplies align with the organization's strategic goals. Procurement, on the other hand, encompasses the entire process or the department responsible for acquiring these products or services, including the purchasing, contracting, ordering, and payment activities. While sourcing aims at developing a reliable provider network and securing favourable terms, procurement deals with the day-to-day operations of managing these transactions efficiently.</p></div></div></div><div class="card"><div class="card-header" id="heading9"><p class="mb-0"><button class="btn btn-link valid" type="button" data-toggle="collapse" data-target="#collapse9" aria-expanded="true" aria-controls="collapse9" aria-invalid="false"><strong>What is the impact of technology on sourcing</strong><strong>?</strong></button></p></div><div id="collapse9" class="collapse" aria-labelledby="heading9" data-parent="#accordionExample" style=""><div class="card-body"><p>Technology has significantly transformed sourcing practices by enhancing efficiency, transparency, and decision-making capabilities. Advanced technologies such as Artificial Intelligence (AI) or Machine Learning (ML) enable faster processes, improved customer experience, and significantly reduced process duration by automation and, thus, reduced cost. E-procurement platforms streamline sourcing processes, allowing businesses to automate tasks, reduce errors, and improve collaboration with providers. Furthermore, technologies such as Generative AI are also playing an increasingly important role in the sourcing process and are now not only used by providers, but also by clients and sourcing advisors. Overall, technology fosters a more agile and responsive sourcing strategy.</p><p>Learn about <a href="/advisory/sourcing/isg-tango-sourcing-solution-platform">ISG Tango™</a>, our AI-enabled platform designed to simplify and expedite your sourcing.</p></div></div></div><div class="card"><div class="card-header" id="heading10"><p class="mb-0"><button class="btn btn-link valid" type="button" data-toggle="collapse" data-target="#collapse10" aria-expanded="true" aria-controls="collapse10" aria-invalid="false"><strong>How should my organization get started with sourcing?</strong></button></p></div><div id="collapse10" class="collapse" aria-labelledby="heading10" data-parent="#accordionExample" style=""><div class="card-body"><p>Getting started with sourcing involves several crucial steps to ensure that your procurement process is efficient and effective. Firstly, it is important to conduct a comprehensive needs assessment to identify the specific technology, software or services required for your business operations. This involves collaborating with internal stakeholders across the business and IT to understand their requirements, challenges and priorities. Once the needs are clearly defined, the next step is to perform <a href="/research/pillars">market research</a> to identify potential providers and gather information on their capabilities, reliability and pricing.</p><p>Developing clear sourcing criteria and evaluation metrics helps in comparing different providers objectively. Following this, formal requests for proposals/solutions/information/quotations (RFPs, RFXs, RFIs or RFQs) should be issued to invite providers to bid for your business. Based on the maturity of the sourcing project, the first step should be either a market exploration with a Request for Information (RFI) or a Request for Solution (RFS). If the requirements, including potential solutions, are clear enough, a Request for Proposal can be issued immediately, asking providers for a commercially binding offer. Evaluating the responses carefully and negotiating terms to align with your organization's goals are essential to finalizing agreements. Finally, building strong provider relationships along with effective governance, change management, performance tracking, and risk and price monitoring processes will ensure the new partnership continues to meet your business needs efficiently.</p><p><a href="/contact-us">Contact ISG</a> to speak with an advisor about how to get started with sourcing.</p></div></div></div> </div> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2009_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"> <div class="container team-cards space-2"> <div class="row d-flex mx-n2 mb-5 pl-lg-10 pr-lg-10"> <div class="col-md-6 col-xl-4"> <h2>Meet our team</h2> </div>  <div class="col-md-6 col-xl-4 mb-3 h-100 transition-3d-hover"> <a href="javascript:;" data-toggle="modal" data-target="#TeamLead"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/clay-calhoun-sq.jpg?sfvrsn=b1b8fe31_0);"></div> <h4 class="mt-2 mb-0 text-black"> Clay Calhoun</h4> <p class="text-black"> Partner</p> </a> </div>  <div class="modal fade" id="TeamLead" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/clay-calhoun-sq.jpg?sfvrsn=b1b8fe31_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Clay Calhoun</h2> </div> <p class="mb-0">Clay Calhoun, ISG Partner and ISG Sourcing Solutions Leader, is a senior member of ISG’s Americas Leadership Team. He brings more than 25 years’ experience in IT consulting, strategy, service delivery, and advisory services. His experience includes leading, managing, and supporting Global 2000 client engagements which consider solutions that maximize the benefits from internally optimized and sourced service delivery operations. With ISG, Clay has advised on more than 50 engagements totaling more than $25B of contract value.</p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-0"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/de-beijer-richard-pic-sq.jpg?sfvrsn=9240d631_0);"></div> <h4 class="mt-2 mb-0 text-black"> Richard de Beijer</h4> <p class="text-black"> Director</p> </a> </div>  <div class="modal fade" id="modal-0" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/de-beijer-richard-pic-sq.jpg?sfvrsn=9240d631_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Richard de Beijer</h2> </div> <p class="mb-0">Richard de Beijer is a Director at ISG and offers clients more than 27 years of experience in information technology strategy and digital transformations, thereof more than 15 years in strategic IT sourcing for a global energy major and in management consulting. As a leading member of ISG sourcing practice, he is a recognized specialist in defining and managing all commercial and technical aspects of complex IT sourcing transactions.</p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-1"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/drake-anthony-pic-sq.jpg?sfvrsn=61cdd31_0);"></div> <h4 class="mt-2 mb-0 text-black"> Anthony Drake</h4> <p class="text-black"> Partner</p> </a> </div>  <div class="modal fade" id="modal-1" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/drake-anthony-pic-sq.jpg?sfvrsn=61cdd31_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Anthony Drake</h2> </div> <p class="mb-0"><p>Ant leads ISG's UK & Ireland Market.  He works with clients to navigate their most complex challenges and support them to over-achieve their goals. He is excellent at building broad relationships and driving consensus amongst a diverse range of stakeholders. He uses his experience gained working at senior levels in large enterprise clients, coupled with deep relationships with the service provider community, to drive the best possible outcome for clients. He has worked across a range of different sectors, from the top end of the FTSE100 to local government and charities.  In each case, he works to understand client imperatives, and design solutions tailored to deliver their objectives.</p></p> <a class="btn btn-primary" href="/who-we-are/people/anthony-drake">View articles by Anthony Drake</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-2"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/julien-escribe-sq.jpg?sfvrsn=6ff9fa31_6);"></div> <h4 class="mt-2 mb-0 text-black"> Julien Escribe</h4> <p class="text-black"> Partner</p> </a> </div>  <div class="modal fade" id="modal-2" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/julien-escribe-sq.jpg?sfvrsn=6ff9fa31_6);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Julien Escribe</h2> </div> <p class="mb-0"><strong>What he does at ISG</strong><br /> <br /> Julien oversees ISG’s IT and technology consulting and advisory teams across South Europe, Middle East and Africa with a strong focus on Italy. He works to make sure that clients are using the right technology to optimize your internal IT operations, including workflow, efficiency, and that they’re getting the most from every interaction with their technology service providers.<br /> <br /> <strong>Past achievements for clients</strong><br /> <br /> <div> <p paraid="0" paraeid="{da654bdc-86c3-4a3c-8f2c-548aa8843ccc}{31}" data-ccp-props="{'335551550':1,'335551620':1,'335559683':0,'335559685':0,'335559731':0,'335559737':0,'335562764':2,'335562765':1,'335562766':4,'335562767':0,'335562768':4,'335562769':3}">During his 13 years at ISG, Julien has used his ability to synthesize detailed operation-level data into big-picture takeaways to help clients build a pragmatic, actionable roadmap to operational excellence. Some of these have included:</p> </div> <ul role="list"> <li data-charcodes="11044" data-font="ISG Bullets,Sans-Serif" data-buautonum="8" data-margin="340" data-aria-posinset="1" role="listitem" data-aria-level="1"> <p paraid="0" paraeid="{da654bdc-86c3-4a3c-8f2c-548aa8843ccc}{34}" data-ccp-props="{'335551550':1,'335551620':1,'335559683':0,'335559685':340,'335559731':-340,'335559737':0,'335562764':2,'335562765':1,'335562766':4,'335562767':0,'335562768':4,'335562769':3}" data-indent="-340">Mediating a volatile exit negotiation between a client and their service provider, resulting in a win-win outcome in which the relationship was rebuilt on a new, more sustainable basis, and the costs and operational disruptions of changing providers were avoided. </p> </li> <li data-charcodes="11044" data-font="ISG Bullets,Sans-Serif" data-buautonum="8" data-margin="340" data-aria-posinset="2" role="listitem" data-aria-level="1"> <p paraid="0" paraeid="{da654bdc-86c3-4a3c-8f2c-548aa8843ccc}{37}" data-ccp-props="{'335551550':1,'335551620':1,'335559683':0,'335559685':340,'335559731':-340,'335559737':0,'335562764':2,'335562765':1,'335562766':4,'335562767':0,'335562768':4,'335562769':3}" data-indent="-340">Overseeing a team that developed a new methodology for assessing IT cost structure for a major European insurance firm, which was implemented across the US, Europe and Asia.</p> </li> <li data-charcodes="11044" data-font="ISG Bullets,Sans-Serif" data-buautonum="8" data-margin="340" data-aria-posinset="3" role="listitem" data-aria-level="1"> <p paraid="0" paraeid="{da654bdc-86c3-4a3c-8f2c-548aa8843ccc}{40}" data-ccp-props="{'335551550':1,'335551620':1,'335559683':0,'335559685':340,'335559731':-340,'335559737':0,'335562764':2,'335562765':1,'335562766':4,'335562767':0,'335562768':4,'335562769':3}" data-indent="-340">Benchmarking a major utilities client for their international IT operations, helping them understand their priorities for improvement in their transformation to an agile enterprise,.</p> </li> </ul> <div> <p paraid="0" paraeid="{da654bdc-86c3-4a3c-8f2c-548aa8843ccc}{43}" data-ccp-props="{'335551550':1,'335551620':1,'335559683':0,'335559685':0,'335559731':0,'335559737':0,'335562764':2,'335562765':1,'335562766':4,'335562767':0,'335562768':4,'335562769':3}">Julien’s curiosity about all things digital has yielded expertise in cybersecurity, cloud technologies and artificial intelligence to help clients stay ahead of the emerging technologies that will reshape the way they do business.</p> </div></p> <a class="btn btn-primary" href="/who-we-are/people/julien-escribe">View articles by Julien Escribe</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-3"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/gerster-daniel-sq.jpg?sfvrsn=9d98df31_2);"></div> <h4 class="mt-2 mb-0 text-black"> Daniel Gerster</h4> <p class="text-black"> Partner</p> </a> </div>  <div class="modal fade" id="modal-3" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/gerster-daniel-sq.jpg?sfvrsn=9d98df31_2);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Daniel Gerster</h2> </div> <p class="mb-0">Dr. Daniel Gerster is a Partner at ISG and offers clients more than 22 years of experience in strategic information management, thereof nine years as global CIO in a professional services company and more than 13 years in management consulting. Daniel helps CIOs and leading IT executives to successfully master digital transformation and to increase core capabilities such as organizational agility or resilience. He has a highly successful track record in CIO advisory. He is a well-known specialist for IT sourcing and contracting and covers commercial, legal and data protection aspects. He is a recognized speaker at conferences for IT executives, on IT events such as Sapphire, DSAG, VOICE, and BME IT Sourcing, VOICE Entscheiderforum.</p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-4"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/andrea-spiegelhoff-sq.jpg?sfvrsn=9cfafa31_2);"></div> <h4 class="mt-2 mb-0 text-black"> Andrea Spiegelhoff</h4> <p class="text-black"> Partner</p> </a> </div>  <div class="modal fade" id="modal-4" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/andrea-spiegelhoff-sq.jpg?sfvrsn=9cfafa31_2);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Andrea Spiegelhoff</h2> </div> <p class="mb-0"><strong>What she does at ISG</strong><br /> <br /> Andrea approaches her clients’ toughest problems, most ambitious goals, and most compelling opportunities with a simple and inspiring motto: “Everything is possible.” She grounds this visionary outlook with an exceptional understanding of what it takes for businesses to succeed into today’s complex markets, and how ISG’s portfolio of solutions and services can help them make rapid competitive transformations. <br /> <br /> <strong>Past achievements for clients</strong><br /> <br /> Andrea began her career in banking and classical business management environments. In her career at ISG, she has built on this rigorous foundation, cultivating a holistic expertise that allows her to apply her knowledge and experience across the entire business process optimization and digital transformation life cycle, from assessment through value realization. <br /> <br /> Among her 100+ engagements with ISG’s largest global clients, Andrea worked directly with senior leadership at a leading global healthcare firm to reshape their digital agenda. The company had never outsourced IT and needed to catch up with the market fast. She orchestrated a complete digital transformation, establishing a cutting-edge, product-aligned organization that leapfrogged legacy technology to achieve a rapid positive transformation – a process that many companies take a decade or more to complete. </p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-5"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/chuck-walker-sq.jpg?sfvrsn=b497f831_2);"></div> <h4 class="mt-2 mb-0 text-black"> Chuck Walker</h4> <p class="text-black"> Partner</p> </a> </div>  <div class="modal fade" id="modal-5" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/chuck-walker-sq.jpg?sfvrsn=b497f831_2);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Chuck Walker</h2> </div> <p class="mb-0"><p>Chuck Walker, ISG Partner and America’s Transaction and Transition Leader, leads the Sourcing Strategy group within the Sourcing Solutions team. 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