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From blogs to webinars, to guides and more.</span></span><span class="mega-indicator"></span></a> <ul class="mega-sub-menu"> <li class='mega-menu-row' id='mega-menu-46234-0'> <ul class="mega-sub-menu"> <li class='mega-menu-column mega-menu-columns-1-of-2' id='mega-menu-46234-0-0'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-widget widget_custom_html mega-menu-item-custom_html-11' id='mega-menu-item-custom_html-11'><h4 class="mega-block-title">The Latest from Gainsight</h4><div class="textwidget custom-html-widget"></div></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-6 mega-menu-item-46235' id='mega-menu-item-46235'><a class="mega-menu-link" href="/resources/">Resources Library</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-6 mega-menu-item-46236' id='mega-menu-item-46236'><a class="mega-menu-link" href="/blog/">Gainsight Blog</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-6 mega-menu-item-46237' id='mega-menu-item-46237'><a class="mega-menu-link" href="/events/">Upcoming Events and Webinars</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-6 mega-menu-item-48732' id='mega-menu-item-48732'><a class="mega-menu-link" href="/events/on-demand/">On-Demand Webinars</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-6 mega-menu-item-46238' id='mega-menu-item-46238'><a class="mega-menu-link" href="/glossary/">Gainsight Glossary</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-6 mega-menu-item-46240' id='mega-menu-item-46240'><a class="mega-menu-link" href="/resource-library/">Gainsight Essentials</a></li> </ul> </li><li class='mega-menu-column mega-menu-columns-1-of-2' id='mega-menu-46234-0-1'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-widget widget_custom_html mega-menu-item-custom_html-12' id='mega-menu-item-custom_html-12'><div class="textwidget custom-html-widget"> <div class="nav-resources-ad"> <h2>Gainsight Essentials</h2> <p>The Gainsight you know and love just got a whole lot easier. Start and scale with Gainsight - and go live in as little as two weeks! <strong>What are you waiting for?</strong></p> <a class="nav-button" href="/resource/demo/" target="_blank">Check it Out</a> <div class="ad-image" style="background-image: url(/wp-content/uploads/2014/12/nav-essentials.jpg)"> </div> </div></li> </ul> </li> </ul> </li> </ul> </li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-has-children mega-menu-megamenu mega-has-description mega-menu-item-46250' id='mega-menu-item-46250'><a class="mega-menu-link" href="#"><span class="mega-description-group"><span class="mega-menu-title">By Topic</span><span class="mega-menu-description">We鈥檝e got it all organized by Product, Customer Success, and Community.</span></span><span class="mega-indicator"></span></a> <ul class="mega-sub-menu"> <li class='mega-menu-row' id='mega-menu-46250-0'> <ul class="mega-sub-menu"> <li class='mega-menu-column mega-menu-columns-1-of-2' id='mega-menu-46250-0-0'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-widget widget_custom_html mega-menu-item-custom_html-13' id='mega-menu-item-custom_html-13'><h4 class="mega-block-title">By Topic</h4><div class="textwidget custom-html-widget"></div></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-6 mega-menu-item-52659' id='mega-menu-item-52659'><a target="_blank" class="mega-menu-link" href="https://ai.gainsight.com/">Human-First AI</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-6 mega-menu-item-46251' id='mega-menu-item-46251'><a class="mega-menu-link" href="/cs-ops-central/">CS Ops Central</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-6 mega-menu-item-46252' id='mega-menu-item-46252'><a class="mega-menu-link" href="/resources/customer-success-team-resources/">Customer Success Teams</a></li> </ul> </li><li class='mega-menu-column mega-menu-columns-1-of-2' id='mega-menu-46250-0-1'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-widget widget_custom_html mega-menu-item-custom_html-14' id='mega-menu-item-custom_html-14'><div class="textwidget custom-html-widget"> <div class="nav-resources-ad"> <h2>Gainsight Pulse</h2> <p>Pulse isn鈥檛 just a conference鈥攊t鈥檚 where innovation meets community. The largest gathering of professionals dedicated to sparking revenue growth, building real connections, and turning ideas into action. Ready to put customers at the heart of your strategy? This is the place.</strong></p> <a class="nav-button" href="https://gainsightpulse.com/" target="_blank">Check it Out</a> <div class="ad-image" style="background-image: url(/wp-content/uploads/2024/09/nav-pulse-2024.jpg)"> </div> </div></li> </ul> </li> </ul> </li> </ul> </li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-has-children mega-menu-megamenu mega-has-description mega-menu-item-46241' id='mega-menu-item-46241'><a class="mega-menu-link" href="#"><span class="mega-description-group"><span class="mega-menu-title">Customer Resources</span><span class="mega-menu-description">Find the Gainsight community, certifications, and documentation.</span></span><span class="mega-indicator"></span></a> <ul class="mega-sub-menu"> <li class='mega-menu-row' id='mega-menu-46241-0'> <ul class="mega-sub-menu"> <li class='mega-menu-column mega-menu-columns-1-of-2' id='mega-menu-46241-0-0'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-widget widget_custom_html mega-menu-item-custom_html-15' id='mega-menu-item-custom_html-15'><h4 class="mega-block-title">Customer Resources</h4><div class="textwidget custom-html-widget"></div></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-6 mega-menu-item-46242' id='mega-menu-item-46242'><a class="mega-menu-link" href="https://community.gainsight.com/">Customer Community</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-6 mega-menu-item-46243' id='mega-menu-item-46243'><a class="mega-menu-link" href="https://education.gainsight.com/">Trainings & Certifications</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-6 mega-menu-item-46244' id='mega-menu-item-46244'><a class="mega-menu-link" href="https://support.gainsight.com/">Product Support</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-6 mega-menu-item-46245' id='mega-menu-item-46245'><a class="mega-menu-link" href="https://support.gainsight.com/SFDC_Edition/API_and_Developer_Docs">API & Developer Docs</a></li> </ul> </li><li class='mega-menu-column mega-menu-columns-1-of-2' id='mega-menu-46241-0-1'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-widget widget_custom_html mega-menu-item-custom_html-16' id='mega-menu-item-custom_html-16'><div class="textwidget custom-html-widget"> <div class="nav-resources-ad"> <h2>Gainsight Customer Communities</h2> <p>Create a single destination for your customers to connect, share best practices, provide feedback, and build a stronger relationship with your product.</p> <a class="nav-button" href="/customer-communities/" target="_blank">Check it Out</a> <div class="ad-image" style="background-image: url(/wp-content/uploads/2014/12/nav-insided.jpg)"> </div> </div></li> </ul> </li> </ul> </li> </ul> </li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-has-children mega-menu-megamenu mega-has-description mega-menu-item-46246' id='mega-menu-item-46246'><a class="mega-menu-link" href="#"><span class="mega-description-group"><span class="mega-menu-title">Industry Resources</span><span class="mega-menu-description">Find a job, discover Pulse, and learn what鈥檚 happening industry-wide.</span></span><span class="mega-indicator"></span></a> <ul class="mega-sub-menu"> <li class='mega-menu-row' id='mega-menu-46246-0'> <ul class="mega-sub-menu"> <li class='mega-menu-column mega-menu-columns-1-of-2' id='mega-menu-46246-0-0'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-widget widget_custom_html mega-menu-item-custom_html-17' id='mega-menu-item-custom_html-17'><h4 class="mega-block-title">Industry Resources</h4><div class="textwidget custom-html-widget"></div></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-6 mega-menu-item-46247' id='mega-menu-item-46247'><a class="mega-menu-link" href="/customer-success-career-hub/">Customer Success Job Board</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-6 mega-menu-item-46248' id='mega-menu-item-46248'><a class="mega-menu-link" href="/pulse-plus/">Pulse Plus</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-6 mega-menu-item-46249' id='mega-menu-item-46249'><a class="mega-menu-link" href="https://gainsightpulse.com/pulse-2023/?_ga=2.53853928.19563026.1673978254-162957675.1666807285">Pulse Conference</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-6 mega-menu-item-46682' id='mega-menu-item-46682'><a target="_blank" class="mega-menu-link" href="https://pulselibrary.gainsight.com/">Pulse Library</a></li> </ul> </li><li class='mega-menu-column mega-menu-columns-1-of-2' id='mega-menu-46246-0-1'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-widget widget_custom_html mega-menu-item-custom_html-18' id='mega-menu-item-custom_html-18'><div class="textwidget custom-html-widget"> <div class="nav-resources-ad"> <h2>Gainsight Pulse</h2> <p>Pulse isn鈥檛 just a conference鈥攊t鈥檚 where innovation meets community. The largest gathering of professionals dedicated to sparking revenue growth, building real connections, and turning ideas into action. Ready to put customers at the heart of your strategy? This is the place.</strong></p> <a class="nav-button" href="https://gainsightpulse.com/" target="_blank">Check it Out</a> <div class="ad-image" style="background-image: url(/wp-content/uploads/2024/09/nav-pulse-2024.jpg)"> </div> </div></li> </ul> </li> </ul> </li> </ul> </li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-has-children mega-menu-megamenu mega-has-description mega-menu-item-46254' id='mega-menu-item-46254'><a class="mega-menu-link" href="#"><span class="mega-description-group"><span class="mega-menu-title">Essential Guides</span><span class="mega-menu-description">If it鈥檚 here, it鈥檚 essential knowledge on CS, PX, and community.</span></span><span class="mega-indicator"></span></a> <ul class="mega-sub-menu"> <li class='mega-menu-row' id='mega-menu-46254-0'> <ul class="mega-sub-menu"> <li class='mega-menu-column mega-menu-columns-1-of-2' id='mega-menu-46254-0-0'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-widget widget_custom_html mega-menu-item-custom_html-19' id='mega-menu-item-custom_html-19'><div class="textwidget custom-html-widget"><h5> Essential Guides </h5></div></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-6 mega-menu-item-46255' id='mega-menu-item-46255'><a class="mega-menu-link" href="/essential-guides/quarterly-business-reviews-qbrs/">Quarterly Business Reviews (QBRs)</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-6 mega-menu-item-46256' id='mega-menu-item-46256'><a class="mega-menu-link" href="/essential-guides/customer-success/">Customer Success</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-6 mega-menu-item-46257' id='mega-menu-item-46257'><a class="mega-menu-link" href="/essential-guides/voice-of-the-customer/">Voice of the Customer</a></li><li 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class="mega-menu-link" href="/essential-guides/high-touch-customer-success-management/">High Touch CS Management</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-6 mega-menu-item-46262' id='mega-menu-item-46262'><a class="mega-menu-link" href="/essential-guides/company-wide-customer-success/">Company-wide Customer Success</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-6 mega-menu-item-46263' id='mega-menu-item-46263'><a class="mega-menu-link" href="/essential-guides/recurring-revenue/">Recurring Revenue</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-6 mega-menu-item-46265' id='mega-menu-item-46265'><a class="mega-menu-link" href="/essential-guides/churn/">Reducing Churn</a></li> </ul> </li><li class='mega-menu-column mega-menu-columns-1-of-2' id='mega-menu-46254-0-1'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-widget widget_custom_html mega-menu-item-custom_html-20' id='mega-menu-item-custom_html-20'><div class="textwidget custom-html-widget"><h5>   </h5></div></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-6 mega-menu-item-46264' id='mega-menu-item-46264'><a class="mega-menu-link" href="/essential-guides/channel-partner-success/">Channel Partner Success</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-6 mega-menu-item-46266' id='mega-menu-item-46266'><a class="mega-menu-link" href="/essential-guides/budgeting-for-customer-success/">Budgeting for Customer Success</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-6 mega-menu-item-46267' id='mega-menu-item-46267'><a class="mega-menu-link" href="/essential-guides/product-analytics/">Product Analytics</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-6 mega-menu-item-46268' id='mega-menu-item-46268'><a class="mega-menu-link" href="/essential-guides/customer-experience/">Customer Experience</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-6 mega-menu-item-46269' id='mega-menu-item-46269'><a class="mega-menu-link" href="/product-management-metrics/">Product Management Metrics</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-6 mega-menu-item-51931' id='mega-menu-item-51931'><a class="mega-menu-link" href="/essential-guides/how-to-leverage-ai-as-a-cs-leader/">AI For CS Teams</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-6 mega-menu-clear mega-menu-item-51932' id='mega-menu-item-51932'><a class="mega-menu-link" href="/essential-guides/customer-communities/">Customer Communities</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-6 mega-menu-item-53603' id='mega-menu-item-53603'><a class="mega-menu-link" href="/essential-guides/leveraging-ai-as-a-customer-success-manager/">AI For Customer Success Managers</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-6 mega-menu-item-53668' id='mega-menu-item-53668'><a class="mega-menu-link" href="/essential-guides/whats-customer-education-strategies-best-practices-more/">Customer Education</a></li> </ul> </li> </ul> </li> </ul> </li></ul> </li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-has-children mega-menu-megamenu mega-align-bottom-left mega-menu-megamenu mega-menu-item-10' id='mega-menu-item-10'><a class="mega-menu-link" href="#" aria-haspopup="true" aria-expanded="false" tabindex="0">Company<span class="mega-indicator"></span></a> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-1 mega-menu-item-46270' id='mega-menu-item-46270'><a class="mega-menu-link" href="/company/">Who We Are</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-1 mega-menu-clear mega-menu-item-46271' id='mega-menu-item-46271'><a class="mega-menu-link" href="/company/leadership">Leadership</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-1 mega-menu-clear mega-menu-item-46272' id='mega-menu-item-46272'><a class="mega-menu-link" href="/newsroom/">Newsroom</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-columns-1-of-1 mega-menu-clear mega-menu-item-46273' id='mega-menu-item-46273'><a class="mega-menu-link" 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