FAQs

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</div> </li> <li class="p-16 border-t border-neutrals-neutral2"> <div class="text-text-primary" data-menulist=""> <h3 class="text-base font-medium flex justify-between items-center group relative" aria-expanded="false" aria-controls="mobile-Information"> Information <img src="/resourcepackages/da/assets/img/icons/chevron-down.svg" alt="" width="24" height="24" class="lg:hidden transition-transform group-[.is-open]:rotate-180 duration-300"> </h3> <div class="grid lg:block" id="mobile-Information" aria-hidden="true"> <ul class="flex flex-col gap-24"> <li class="mt-16"> <a href="/information/immigration-visas" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Passport control & visas</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" alt="" width="24" height="24" class="ltr:scale-x-100 rtl:-scale-x-100"> </a> </li> <li class=""> <a href="/information/security-customs" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Security & customs</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" alt="" width="24" height="24" class="ltr:scale-x-100 rtl:-scale-x-100"> </a> </li> <li class=""> <a href="/information/baggage" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Baggage</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" alt="" width="24" height="24" class="ltr:scale-x-100 rtl:-scale-x-100"> </a> </li> <li class=""> <a href="/information/transfers" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Transfers</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" alt="" width="24" height="24" class="ltr:scale-x-100 rtl:-scale-x-100"> </a> </li> <li class=""> <a href="/information/special-assistance" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Special assistance</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" alt="" width="24" height="24" class="ltr:scale-x-100 rtl:-scale-x-100"> </a> </li> <li class=""> <a href="/information/safety-tips" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Safety tips </span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" alt="" width="24" height="24" class="ltr:scale-x-100 rtl:-scale-x-100"> </a> </li> <li class=""> <a href="/information/airport-map" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Airport map</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" alt="" width="24" height="24" class="ltr:scale-x-100 rtl:-scale-x-100"> </a> </li> </ul> </div> </div> </li> <li class="p-16 border-t border-neutrals-neutral2"> <div class="text-text-primary" data-menulist=""> <h3 class="text-base font-medium flex justify-between items-center group relative" aria-expanded="false" aria-controls="mobile-Transport"> Transport <img src="/resourcepackages/da/assets/img/icons/chevron-down.svg" alt="" width="24" height="24" class="lg:hidden transition-transform group-[.is-open]:rotate-180 duration-300"> </h3> <div class="grid lg:block" id="mobile-Transport" aria-hidden="true"> <ul class="flex flex-col gap-24"> <li class="mt-16"> <a href="/transport/taxi" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Taxi</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" alt="" width="24" height="24" class="ltr:scale-x-100 rtl:-scale-x-100"> </a> </li> <li class=""> <a href="/transport/metro" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Metro</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" alt="" width="24" height="24" class="ltr:scale-x-100 rtl:-scale-x-100"> </a> </li> <li class=""> <a href="/transport/bus" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Bus
</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" alt="" width="24" height="24" class="ltr:scale-x-100 rtl:-scale-x-100"> </a> </li> <li class=""> <a href="/transport/car-parking" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Car parking</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" alt="" width="24" height="24" class="ltr:scale-x-100 rtl:-scale-x-100"> </a> </li> <li class=""> <a href="/transport/rent-a-car" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Rent a car</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" alt="" width="24" height="24" class="ltr:scale-x-100 rtl:-scale-x-100"> </a> </li> </ul> </div> </div> </li> <li class="p-16 border-t border-neutrals-neutral2"> <div class="text-text-primary" data-menulist=""> <h3 class="text-base font-medium flex justify-between items-center group relative" aria-expanded="false" aria-controls="mobile-Experiences"> Experiences <img src="/resourcepackages/da/assets/img/icons/chevron-down.svg" alt="" width="24" height="24" class="lg:hidden transition-transform group-[.is-open]:rotate-180 duration-300"> </h3> <div class="grid lg:block" id="mobile-Experiences" aria-hidden="true"> <ul class="flex flex-col gap-24"> <li class="mt-16"> <a href="/experiences/shops" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Shops</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" alt="" width="24" height="24" class="ltr:scale-x-100 rtl:-scale-x-100"> </a> </li> <li class=""> <a href="/experiences/restaurants" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Restaurants
</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" alt="" width="24" height="24" class="ltr:scale-x-100 rtl:-scale-x-100"> </a> </li> <li class=""> <a href="/experiences/hotels" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Hotels</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" alt="" width="24" height="24" class="ltr:scale-x-100 rtl:-scale-x-100"> </a> </li> <li class=""> <a href="/experiences/relax---refresh" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Relax & refresh</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" alt="" width="24" height="24" class="ltr:scale-x-100 rtl:-scale-x-100"> </a> </li> <li class=""> <a href="/experiences/services" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Services</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" alt="" width="24" height="24" class="ltr:scale-x-100 rtl:-scale-x-100"> </a> </li> </ul> </div> </div> </li> <li class="p-16 border-t border-neutrals-neutral2"> <div class="text-text-primary" data-menulist=""> <h3 class="text-base font-medium flex justify-between items-center group relative" aria-expanded="false" aria-controls="mobile-Contact-us"> Contact us <img src="/resourcepackages/da/assets/img/icons/chevron-down.svg" alt="" width="24" height="24" class="lg:hidden transition-transform group-[.is-open]:rotate-180 duration-300"> </h3> <div class="grid lg:block" id="mobile-Contact-us" aria-hidden="true"> <ul class="flex flex-col gap-24"> <li class="mt-16"> <a href="/contact-information" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Contact information</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" alt="" width="24" height="24" class="ltr:scale-x-100 rtl:-scale-x-100"> </a> </li> <li class=""> <a href="/feedback" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Feedback</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" alt="" width="24" height="24" class="ltr:scale-x-100 rtl:-scale-x-100"> </a> </li> <li class=""> <a href="/lost-and-found" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Lost & found</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" alt="" width="24" height="24" class="ltr:scale-x-100 rtl:-scale-x-100"> </a> </li> <li class=""> <a href="/faqs" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>FAQs</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" alt="" width="24" height="24" class="ltr:scale-x-100 rtl:-scale-x-100"> </a> </li> <li class=""> <a href="javascript: customPlugin.command('WebChat.open', getAdvancedConfig())" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Live chat support</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" alt="" width="24" height="24" class="ltr:scale-x-100 rtl:-scale-x-100"> </a> </li> </ul> </div> </div> </li> </ul> <div class="mt-auto px-16 flex gap-16 pb-72"> <a href="#" class="flex flex-col justify-center align-middle bg-white rounded p-12" data-dialog-open="government-popup"> <img src="/resourcepackages/da/assets/img/logos/logo-o4.png" width="40" height="40" alt="O4" class="w-40 h-40"> </a> <a href="https://dubaiairports.ae/widget/HappinessMeter/PostData.aspx?lang=en" class="flex flex-col justify-center align-middle bg-primary-portgore rounded p-12"> <img src="/resourcepackages/da/assets/img/logos/logo-dubai-digital-feedback.png" width="40" height="40" alt="Dubai Digital" class="w-40 h-40"> </a> </div> <a href="https://dubaiairports.ae/corporate" target="_blank" class="py-16 bg-neutrals-neutral2 text-base font-medium flex-nowrap items-center gap-8 flex px-16 fixed bottom-0 w-full"> <span>Corporate website</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt=""> </a> </div> <div class="flex-col gap-32 px-16 hidden text-primary-portgore" id="mob-search" data-mob-search="" aria-hidden="true"> <div class="offset-mt-none offset-mr-none offset-mb-none offset-ml-none offset-pt-none offset-pr-none offset-pb-none offset-pl-none rte"> <button class="flex gap-8 font-medium" data-mob-backtomenu="" aria-expanded="true" aria-controls="data-mob-menu"> <img src="/resourcepackages/da/assets/img/icons/arrow-left.svg" alt="back" data-sf-ec-immutable=""> <span>Back to menu</span> </button> </div> <div class="flex flex-col mt-16 relative text-primary-portgore"> <div class=" offset-mt-none offset-mr-none offset-mb-none offset-ml-none" data-sf-search-autocomplete-item-class="dropdown-item text-truncate" data-sf-visibility-hidden="d-none" data-sf-active-class="active" role="search"> <div class="relative"> <input value="" class="py-12 ps-48 pe-16 rounded-xl bg-white h-48 w-full" data-sf-role="search-box" data-sf-results-url="/search-results" data-sf-search-catalogue="passengers-main-search" data-sf-scoring-setting="" data-sf-suggestions-length="3" data-sf-site-id="ce06c336-a4d6-4024-89cb-83a378064c31" data-sf-culture="en" data-sf-sort="" data-sf-suggestions-fields="Title,Content" data-sf-results-all="0" data-sf-service-path="/api/default" type="text" placeholder="Search website" id="mob-search-input" aria-labelledby="search-label" /> <button data-sf-role="search-button" class="bg-transparent w-24 h-24 border-none absolute top-12 left-16"> <img src="/resourcepackages/da/assets/img/icons/search.svg" alt="" width="24" height="24"> <span class="sr-only" id="search-label">Search</span> </button> <button id="mob-search-reset" class="aria-hidden:hidden bg-transparent w-24 h-24 border-none absolute top-12 end-16" type="reset" aria-hidden="true"> <img src="/resourcepackages/da/assets/img/icons/close.svg" width="24" height="24" alt=""> </button> </div> <div data-search-results aria-live="polite" aria-hidden="true" class="aria-hidden:hidden"> <h2 id="mob-search-title" class="text-lg font-medium mt-32"> <span class="search-title-count"></span> results for "<span class="search-title-val"></span>" </h2> <ul data-sf-role="search-box-autocomplete" class="space-y-16 text-base font-medium text-text-link mt-24" role="listbox"></ul> </div> </div> <div class="offset-mt-none offset-mr-none offset-mb-none offset-ml-none"> <nav data-search-suggestions="" aria-live="polite" aria-hidden="false" class="aria-hidden:hidden"> <ul> <li> <h3 class="text-lg font-medium mt-32">Popular searches</h3> <ul class="flex flex-col gap-8 mt-24"> <li> <a class="flex justify-start gap-8 items-center text-base font-medium text-text-link" href="/popular-searches/restaurants" target="_self"> <span>Restaurants</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> <li> <a class="flex justify-start gap-8 items-center text-base font-medium text-text-link" href="/popular-searches/al-majlis" target="_self"> <span>Al Majlis</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> <li> <a class="flex justify-start gap-8 items-center text-base font-medium text-text-link" href="/popular-searches/special-assistance" target="_self"> <span>Special assistance</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> <li> <a class="flex justify-start gap-8 items-center text-base font-medium text-text-link" href="/popular-searches/car-parking" target="_self"> <span>Car parking</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> <li> <a class="flex justify-start gap-8 items-center text-base font-medium text-text-link" href="/popular-searches/relax---refresh" target="_self"> <span>Relax & refresh</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> </ul> </li> </ul> </nav> </div> </div> </div> </div> <div class=" text-primary-portgore"> <div id="desktop-menu" data-menu="desktop" class="hidden lg:flex"> <ul class="flex gap-48 font-medium"> <li> <a href="" aria-controls="Flights" aria-expanded="false" data-main-nav-item="Flights" class="text-text-primary hover:text-text-link transition-colors block leading-[72px]">Flights</a> </li> <li> <a href="" aria-controls="Information" aria-expanded="false" data-main-nav-item="Information" class="text-text-primary hover:text-text-link transition-colors block leading-[72px]">Information</a> </li> <li> <a href="" aria-controls="Transport" aria-expanded="false" data-main-nav-item="Transport" class="text-text-primary hover:text-text-link transition-colors block leading-[72px]">Transport</a> </li> <li> <a href="" aria-controls="Experiences" aria-expanded="false" data-main-nav-item="Experiences" class="text-text-primary hover:text-text-link transition-colors block leading-[72px]">Experiences</a> </li> </ul> </div> </div> </div> </nav> </div> <div class="flex items-center border-e-2 me-16 pe-16 lg:me-0 lg:pe-0 border-neutrals-neutral2 lg:border-none order-2 lg:order-3 ms-auto lg:ms-0 text-primary-portgore"> <div class="language-switch relative"> <a class="flex items-center lg:leading-[72px]" href="#" id="languageSwitch" aria-expanded="false" aria-controls="languageSwitchDropdown"> <img src="/resourcepackages/da/assets/img/icons/globe.svg" alt="Globe"> <span class="uppercase font-medium text-base inline-block ms-8 relative top-2">en</span> </a> <div id="languageSwitchDropdown" aria-hidden="true" class="language-switch__dropdown absolute top-40 lg:top-72 left-[50%] translate-x-[-50%] whitespace-nowrap w-max font-medium"> <a class="block p-16 border-t border-neutrals-neutral2 bg-neutrals-neutral1 hover:bg-neutrals-neutral2" href="/faqs" hreflang="en"> <img src="/resourcepackages/da/assets/img/icons/check.svg" alt="" class="opacity-100 inline-block"> <span class="ms-8 inline-block">EN - English</span> </a> <a class="block p-16 border-t border-neutrals-neutral2 bg-neutrals-neutral1 hover:bg-neutrals-neutral2" href="/ar/faqs" hreflang="ar"> <img src="/resourcepackages/da/assets/img/icons/check.svg" alt="" class="opacity-0 inline-block"> <span class="ms-8 inline-block">AR - Arabic</span> </a> </div> </div> <div class="header-search text-primary-portgore"> <a class=" text-primary-portgore" href="#" aria-expanded="false" aria-controls="Search" data-main-nav-item="Search"> <div> <div class="inline-flex text-text-primary hover:text-text-link transition-colors leading-[72px] h-72 offset-mt-none offset-mr-none offset-mb-none offset-ml-none offset-pt-none offset-pr-none offset-pb-none offset-pl-none rte"> <img height="24" width="24" class="h-24 w-24 self-center" data-sf-ec-immutable="" alt="Search" src="/resourcepackages/da/assets/img/icons/search.svg"><span class="font-medium text-base inline-block ms-8">Search</span> </div> </div> </a> </div> </div> <a href=/home class="lg:my-16"> <img src="/images/passengerslibraries/home-page/dxb-logo-mobile.svg?sfvrsn=566bdfa9_3" loading="eager" fetchpriority="high" alt="Logo" class="h-full lg:hidden" width="51" height="24"> <img src="/images/passengerslibraries/home-page/dxb-logo.svg?sfvrsn=f2fb604_3" loading="eager" fetchpriority="high" alt="Logo" class="h-full hidden lg:block" width="86" height="40"> </a> </div> <div class="hidden lg:block page-editor-compact text-primary-portgore"> <div class="subnav bg-neutrals-neutral1 w-full py-80 left-0 hidden lg:block absolute" aria-hidden="true" aria-labelledby="Contact-us-title" id="Contact-us"> <div class="grid grid-cols-[320px_1fr_1fr] gap-120 max-w-6xl mx-auto px-16"> <div> <h2 class="text-lg text-primary-portgore font-medium mb-24" id="Contact-us-title">Contact Us</h2> <div> <ul class="flex flex-col gap-8"> <li> <a href="/contact-information" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Contact information</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> <li> <a href="/feedback" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Feedback</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> <li> <a href="/lost-and-found" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Lost & found</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> <li> <a href="/faqs" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>FAQs</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> <li> <a href="/live-chat-support" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Live chat support</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> </ul> </div> </div> </div> </div> <div class="subnav bg-neutrals-neutral1 w-full py-80 left-0 hidden lg:block absolute" aria-hidden="true" aria-labelledby="Flights-title" id="Flights"> <div class="grid grid-cols-[320px_1fr_1fr] gap-120 max-w-6xl mx-auto px-16"> <div> <article class="bg-neutrals-neutral2 flex flex-col justify-end overflow-hidden rounded-lg pt-40 px-24 pb-24 group"> <div class="flex items-center gap-16 lg:block mb-16 mb-auto lg:mb-0"> <img src="/images/passengerslibraries/icons/plane.svg?sfvrsn=128f83ef_5" alt="Flight status" class="size-40" loading="lazy"> <h2 class="text-lg lg:text-xl font-medium text-primary-portgore lg:mb-16 lg:mt-24">Flight status</h2> </div> <p>All flight information in one place</p> <div class="flex items-center justify-between pt-24"> <a href="/flight-status" class="group-hover:bg-neutrals-neutral5 link-btn link-btn--primary"> Search<img src="/resourcepackages/da/assets/img/icons/arrow-right-02.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt=""> </a> </div> </article> </div> <div> <h2 class="text-lg text-primary-portgore font-medium mb-24" id="Flights-title">Flights</h2> <div> <ul class="flex flex-col gap-8"> <li> <a href="/flights/arrivals" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Arrivals</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> <li> <a href="/flights/departures" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Departures</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> <li> <a href="/airlines" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Airlines</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> </ul> </div> </div> </div> </div> <div class="subnav bg-neutrals-neutral1 w-full py-80 left-0 hidden lg:block absolute" aria-hidden="true" aria-labelledby="Information-title" id="Information"> <div class="grid grid-cols-[320px_1fr_1fr] gap-120 max-w-6xl mx-auto px-16"> <div> <article class="bg-neutrals-neutral2 flex flex-col justify-end overflow-hidden rounded-lg pt-40 px-24 pb-24 group"> <div class="flex items-center gap-16 lg:block mb-16 mb-auto lg:mb-0"> <img src="/images/passengerslibraries/icons/wheelchair.svg?sfvrsn=9c39c9bb_7" alt="Special assistance" class="size-40" loading="lazy"> <h2 class="text-lg lg:text-xl font-medium text-primary-portgore lg:mb-16 lg:mt-24">Special assistance</h2> </div> <p>Find all the help you need</p> <div class="flex items-center justify-between pt-24"> <a href="/information/special-assistance" class="group-hover:bg-neutrals-neutral5 link-btn link-btn--primary"> Explore all services<img src="/resourcepackages/da/assets/img/icons/arrow-right-02.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt=""> </a> </div> </article> </div> <div> <h2 class="text-lg text-primary-portgore font-medium mb-24" id="Information-title">Information</h2> <div> <ul class="flex flex-col gap-8"> <li> <a href="/information/immigration-visas" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Passport control & visas</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> <li> <a href="/information/security-customs" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Security & customs</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> <li> <a href="/information/baggage" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Baggage</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> <li> <a href="/information/transfers" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Transfers</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> <li> <a href="/information/special-assistance" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Special assistance</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> <li> <a href="/information/safety-tips" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Safety tips </span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> <li> <a href="/information/airport-map" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Airport map</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> </ul> </div> </div> </div> </div> <div class="subnav bg-neutrals-neutral1 w-full py-80 left-0 hidden lg:block absolute" aria-hidden="true" aria-labelledby="Transport-title" id="Transport"> <div class="grid grid-cols-[320px_1fr_1fr] gap-120 max-w-6xl mx-auto px-16"> <div> <article class="bg-neutrals-neutral2 flex flex-col justify-end overflow-hidden rounded-lg pt-40 px-24 pb-24 group"> <div class="flex items-center gap-16 lg:block mb-16 mb-auto lg:mb-0"> <img src="/images/passengerslibraries/icons/parking.svg?sfvrsn=a37251d7_7" alt="Car parking" class="size-40" loading="lazy"> <h2 class="text-lg lg:text-xl font-medium text-primary-portgore lg:mb-16 lg:mt-24">Car parking</h2> </div> <p>Reserve a spot</p> <div class="flex items-center justify-between pt-24"> <a href="https://www.mawgif.com/dxbbooking" class="group-hover:bg-neutrals-neutral5 link-btn link-btn--primary"> Book now<img src="/resourcepackages/da/assets/img/icons/arrow-right-02.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt=""> </a> </div> </article> </div> <div> <h2 class="text-lg text-primary-portgore font-medium mb-24" id="Transport-title">Transport</h2> <div> <ul class="flex flex-col gap-8"> <li> <a href="/transport/taxi" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Taxi</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> <li> <a href="/transport/metro" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Metro</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> <li> <a href="/transport/bus" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Bus
</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> <li> <a href="/transport/car-parking" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Car parking</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> <li> <a href="/transport/rent-a-car" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Rent a car</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> </ul> </div> </div> </div> </div> <div class="subnav bg-neutrals-neutral1 w-full py-80 left-0 hidden lg:block absolute" aria-hidden="true" aria-labelledby="Experiences-title" id="Experiences"> <div class="grid grid-cols-[320px_1fr_1fr] gap-120 max-w-6xl mx-auto px-16"> <div> <article class="bg-neutrals-neutral2 flex flex-col justify-end overflow-hidden rounded-lg pt-40 px-24 pb-24 group"> <div class="flex items-center gap-16 lg:block mb-16 mb-auto lg:mb-0"> <img src="/images/passengerslibraries/icons/map.svg?sfvrsn=e9baa06b_5" alt="Airport map" class="size-40" loading="lazy"> <h2 class="text-lg lg:text-xl font-medium text-primary-portgore lg:mb-16 lg:mt-24">Airport map</h2> </div> <p>Find all locations on the map</p> <div class="flex items-center justify-between pt-24"> <a href="/vg-maps" class="group-hover:bg-neutrals-neutral5 link-btn link-btn--primary"> Open airport map<img src="/resourcepackages/da/assets/img/icons/arrow-right-02.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt=""> </a> </div> </article> </div> <div> <h2 class="text-lg text-primary-portgore font-medium mb-24" id="Experiences-title">Experiences</h2> <div> <ul class="flex flex-col gap-8"> <li> <a href="/experiences/shops" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Shops</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> <li> <a href="/experiences/restaurants" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Restaurants
</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> <li> <a href="/experiences/hotels" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Hotels</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> <li> <a href="/experiences/relax---refresh" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Relax & refresh</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> <li> <a href="/experiences/services" class="flex justify-start gap-8 items-center text-base font-medium text-text-link"> <span>Services</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> </ul> </div> </div> </div> </div> <div class="subnav bg-neutrals-neutral1 w-full py-80 absolute left-0 hidden lg:block text-primary-portgore" aria-hidden="true" role="search" aria-describedby="search-title" id="Search"> <div class="block max-w-6xl mx-auto px-16 text-primary-portgore"> <div class=" offset-mt-none offset-mr-none offset-mb-none offset-ml-none" data-sf-search-autocomplete-item-class="dropdown-item text-truncate" data-sf-visibility-hidden="d-none" data-sf-active-class="active" role="search"> <div class="relative"> <input value="" class="py-12 px-48 rounded-xl bg-white h-48 w-full" data-sf-role="search-box" data-sf-results-url="/search-results" data-sf-search-catalogue="passengers-main-search" data-sf-scoring-setting="" data-sf-suggestions-length="3" data-sf-site-id="ce06c336-a4d6-4024-89cb-83a378064c31" data-sf-culture="en" data-sf-sort="" data-sf-suggestions-fields="Title,Content" data-sf-results-all="0" data-sf-service-path="/api/default" type="text" placeholder="Search website" id="header-search" aria-labelledby="search-title" /> <button data-sf-role="search-button" class="bg-transparent w-24 h-24 border-none absolute top-12 left-16"> <img src="/resourcepackages/da/assets/img/icons/search.svg" alt=""> <span class="sr-only" id="search-title">Search</span> </button> <button id="header-search-reset" class="aria-hidden:hidden bg-transparent w-24 h-24 border-none absolute top-12 end-16" type="reset" aria-hidden="true"> <img src="/resourcepackages/da/assets/img/icons/close.svg" width="24" height="24" alt=""> </button> </div> <div data-search-results aria-live="polite" aria-hidden="true" class="aria-hidden:hidden"> <h2 id="header-search-title" class="text-lg font-medium mt-32"> <span class="search-title-count"></span> results for "<span class="search-title-val"></span>" </h2> <ul data-sf-role="search-box-autocomplete" class="max-h-[300px] overflow-y-auto space-y-16 text-base font-medium text-text-link mt-24" role="listbox"></ul> </div> </div> <div class="search-navigation offset-mt-none offset-mr-none offset-mb-none offset-ml-none"> <nav > <ul> <li> <h3 class="text-lg font-medium mt-32">Popular searches</h3> <ul class="flex flex-col gap-8 mt-24"> <li> <a class="flex justify-start gap-8 items-center text-base font-medium text-text-link" href="/popular-searches/restaurants" target="_self"> <span>Restaurants</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> <li> <a class="flex justify-start gap-8 items-center text-base font-medium text-text-link" href="/popular-searches/al-majlis" target="_self"> <span>Al Majlis</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> <li> <a class="flex justify-start gap-8 items-center text-base font-medium text-text-link" href="/popular-searches/special-assistance" target="_self"> <span>Special assistance</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> <li> <a class="flex justify-start gap-8 items-center text-base font-medium text-text-link" href="/popular-searches/car-parking" target="_self"> <span>Car parking</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> <li> <a class="flex justify-start gap-8 items-center text-base font-medium text-text-link" href="/popular-searches/relax---refresh" target="_self"> <span>Relax & refresh</span> <img src="/resourcepackages/da/assets/img/icons/arrow-right-03.svg" class="ltr:scale-x-100 rtl:-scale-x-100" alt="" width="24" height="24"> </a> </li> </ul> </li> </ul> </nav> </div> </div> </div> </div> </header>  <div> <div class="relative text-primary-portgore"> <div class="absolute w-full z-20 text-primary-portgore"> </div> </div> </div>  <main id="main-content"> <div class=" text-primary-portgore"> <section class="lg:h-200 bg-neutrals-neutral1 pb-24 lg:pb-0"> <div class="grid grid-cols-[16px_1fr_16px] grid-rows-auto xl:grid-cols-[1fr_70rem_1fr]"> <div class="col-start-1 col-span-3 row-start-1 aspect-square lg:aspect-auto h-full overflow-hidden"> <picture> <source srcset="/images/passengerslibraries/_dev/hero-concourse.jpg?sfvrsn=e07b584a_5" media="(max-width: 1440px)"> <img src="/images/passengerslibraries/_dev/hero-concourse.jpg?sfvrsn=e07b584a_5" class="aspect-square h-[100vw] lg:aspect-auto lg:h-auto lg:min-w-full object-cover" fetchpriority="high" loading="eager" width="1140" height="400" alt="FAQ "> </picture> </div> <div class="col-start-2 col-end-3 -mb-32 lg:-mb-48 -translate-y-[32px] lg:-translate-y-48 row-start-2 self-end relative"> <article class="bg-white text-primary-portgore rounded-md py-24 px-16 lg:p-40"> <h1 class="font-medium text-2xl lg:text-4xl mb-12 lg:mb-24">Frequently asked questions</h1> <div> <div class="offset-mt-m offset-mr-none offset-mb-none offset-ml-none offset-pt-none offset-pr-none offset-pb-none offset-pl-none rte"> <div>On this page, find answers to many commonly asked questions. <s></s>If you still need help, <a href="/contact-information" data-sf-ec-immutable="">contact us.</a></div> </div> </div> </article> </div> </div> </section> <section class="bg-neutrals-neutral1 text-primary-portgore"> <div class="max-w-6xl mx-auto pt-56 pb-80 lg:pb-120 lg:pt-80 px-16"> <div class="grid lg:grid-cols-[256px_1fr] lg:gap-72"> <div id="FaqCategories"> <h2 class="text-base font-medium mb-8 lg:mb-16">Category</h2> <div class="mb-40 xl:hidden"> <div data-select-dropdown class="relative"> <button class="group aria-expanded:bg-neutrals-neutral2 whitespace-nowrap px-16 rounded-md w-full btn btn--senary" id="category-button" aria-expanded="false" aria-controls="category-selector" data-select-dropdown-button> Select category<img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" width="24" height="24" class="transition-all duration-300 group-aria-[expanded='true']:rotate-180" alt=""> </button> <div id="category-selector" data-select-dropdown-selector class="shadow-flight rounded-md absolute z-10 aria-hidden:hidden max-h-[285px] overflow-y-auto bg-white w-full top-[calc(100%_+_8px)]" aria-hidden="true" aria-labelledby="category-button" aria-live="polite"> <ul role="listbox"> <li class="border-b border-neutrals-neutral1 has-[:checked]:font-medium" role="option"> <label class="flex items-center gap-16 py-16 px-16 cursor-pointer hover:bg-neutrals-neutral2"> <input type="radio" name="category" value="Car park" aria-selected="false" class="sr-only peer"> <img src="/images/passengerslibraries/icons/parking.svg?sfvrsn=a37251d7_7" width="24" height="24" class="invisible peer-checked:visible" alt=""> Car park </label> </li> <li class="border-b border-neutrals-neutral1 has-[:checked]:font-medium" role="option"> <label class="flex items-center gap-16 py-16 px-16 cursor-pointer hover:bg-neutrals-neutral2"> <input type="radio" name="category" value="About the airport" aria-selected="false" class="sr-only peer"> <img src="/images/passengerslibraries/icons/tooltip.svg?sfvrsn=357a226e_5" width="24" height="24" class="invisible peer-checked:visible" alt=""> About the airport </label> </li> <li class="border-b border-neutrals-neutral1 has-[:checked]:font-medium" role="option"> <label class="flex items-center gap-16 py-16 px-16 cursor-pointer hover:bg-neutrals-neutral2"> <input type="radio" name="category" value="Checked-in baggage" aria-selected="false" class="sr-only peer"> <img src="/images/passengerslibraries/icons/briefcase.svg?sfvrsn=737e2a3c_7" width="24" height="24" class="invisible peer-checked:visible" alt=""> Checked-in baggage </label> </li> <li class="border-b border-neutrals-neutral1 has-[:checked]:font-medium" role="option"> <label class="flex items-center gap-16 py-16 px-16 cursor-pointer hover:bg-neutrals-neutral2"> <input type="radio" name="category" value="Security" aria-selected="false" class="sr-only peer"> <img src="/images/passengerslibraries/icons/alert.svg?sfvrsn=dd823264_5" width="24" height="24" class="invisible peer-checked:visible" alt=""> Security </label> </li> <li class="border-b border-neutrals-neutral1 has-[:checked]:font-medium" role="option"> <label class="flex items-center gap-16 py-16 px-16 cursor-pointer hover:bg-neutrals-neutral2"> <input type="radio" name="category" value="Facilities and services" aria-selected="false" class="sr-only peer"> <img src="/images/passengerslibraries/icons/shower.svg?sfvrsn=e6010462_5" width="24" height="24" class="invisible peer-checked:visible" alt=""> Facilities and services </label> </li> <li class="border-b border-neutrals-neutral1 has-[:checked]:font-medium" role="option"> <label class="flex items-center gap-16 py-16 px-16 cursor-pointer hover:bg-neutrals-neutral2"> <input type="radio" name="category" value="Flight status" aria-selected="false" class="sr-only peer"> <img src="/images/passengerslibraries/icons/plane.svg?sfvrsn=128f83ef_5" width="24" height="24" class="invisible peer-checked:visible" alt=""> Flight status </label> </li> <li class="border-b border-neutrals-neutral1 has-[:checked]:font-medium" role="option"> <label class="flex items-center gap-16 py-16 px-16 cursor-pointer hover:bg-neutrals-neutral2"> <input type="radio" name="category" value="Carry-on" aria-selected="false" class="sr-only peer"> <img src="/images/passengerslibraries/icons/lost-and-found.svg?sfvrsn=c240f153_5" width="24" height="24" class="invisible peer-checked:visible" alt=""> Carry-on </label> </li> <li class="border-b border-neutrals-neutral1 has-[:checked]:font-medium" role="option"> <label class="flex items-center gap-16 py-16 px-16 cursor-pointer hover:bg-neutrals-neutral2"> <input type="radio" name="category" value="Customs" aria-selected="false" class="sr-only peer"> <img src="/images/passengerslibraries/icons/shopping.svg?sfvrsn=a63a5406_5" width="24" height="24" class="invisible peer-checked:visible" alt=""> Customs </label> </li> <li class="border-b border-neutrals-neutral1 has-[:checked]:font-medium" role="option"> <label class="flex items-center gap-16 py-16 px-16 cursor-pointer hover:bg-neutrals-neutral2"> <input type="radio" name="category" value="Passport control & visas" aria-selected="false" class="sr-only peer"> <img src="/images/passengerslibraries/icons/map.svg?sfvrsn=e9baa06b_5" width="24" height="24" class="invisible peer-checked:visible" alt=""> Passport control & visas </label> </li> <li class="border-b border-neutrals-neutral1 has-[:checked]:font-medium" role="option"> <label class="flex items-center gap-16 py-16 px-16 cursor-pointer hover:bg-neutrals-neutral2"> <input type="radio" name="category" value="Special assistance" aria-selected="false" class="sr-only peer"> <img src="/images/passengerslibraries/icons/wheelchair.svg?sfvrsn=9c39c9bb_7" width="24" height="24" class="invisible peer-checked:visible" alt=""> Special assistance </label> </li> <li class="border-b border-neutrals-neutral1 has-[:checked]:font-medium" role="option"> <label class="flex items-center gap-16 py-16 px-16 cursor-pointer hover:bg-neutrals-neutral2"> <input type="radio" name="category" value="Injury and property damage claims" aria-selected="false" class="sr-only peer"> <img src="/images/passengerslibraries/_dev/claim.svg?sfvrsn=bd27c15a_3" width="24" height="24" class="invisible peer-checked:visible" alt=""> Injury and property damage claims </label> </li> </ul> </div> </div> </div> <div class="hidden xl:block mb-40"> <nav data-tab-buttons role="tablist" aria-label="Frequenly asked questions categories"> <ul class="cat-list"> <li> <a href="javascript:;" aria-selected="true" id="faq-fb1212d9-62b5-4aaf-a433-1df98164defe" aria-controls="fb1212d9-62b5-4aaf-a433-1df98164defe" aria-expanded="true" class='is-active'> <img src="/images/passengerslibraries/icons/parking.svg?sfvrsn=a37251d7_7" width="24" height="24" alt=""> Car park </a> </li> <li> <a href="javascript:;" aria-selected="false" id="faq-f1f16d4f-22ab-4a75-9717-43f998453df7" aria-controls="f1f16d4f-22ab-4a75-9717-43f998453df7" aria-expanded="false" class=''> <img src="/images/passengerslibraries/icons/tooltip.svg?sfvrsn=357a226e_5" width="24" height="24" alt=""> About the airport </a> </li> <li> <a href="javascript:;" aria-selected="false" id="faq-d8a5875b-2d9d-4740-afed-8b7f6e469f5a" aria-controls="d8a5875b-2d9d-4740-afed-8b7f6e469f5a" aria-expanded="false" class=''> <img src="/images/passengerslibraries/icons/briefcase.svg?sfvrsn=737e2a3c_7" width="24" height="24" alt=""> Checked-in baggage </a> </li> <li> <a href="javascript:;" aria-selected="false" id="faq-2d35b1cc-5f0b-48cc-9fb9-4d18e64cdd8c" aria-controls="2d35b1cc-5f0b-48cc-9fb9-4d18e64cdd8c" aria-expanded="false" class=''> <img src="/images/passengerslibraries/icons/alert.svg?sfvrsn=dd823264_5" width="24" height="24" alt=""> Security </a> </li> <li> <a href="javascript:;" aria-selected="false" id="faq-f8c4de38-a2b8-4818-8725-ba0c930fb2f1" aria-controls="f8c4de38-a2b8-4818-8725-ba0c930fb2f1" aria-expanded="false" class=''> <img src="/images/passengerslibraries/icons/shower.svg?sfvrsn=e6010462_5" width="24" height="24" alt=""> Facilities and services </a> </li> <li> <a href="javascript:;" aria-selected="false" id="faq-e9650bac-e083-46d7-a7a9-720225464103" aria-controls="e9650bac-e083-46d7-a7a9-720225464103" aria-expanded="false" class=''> <img src="/images/passengerslibraries/icons/plane.svg?sfvrsn=128f83ef_5" width="24" height="24" alt=""> Flight status </a> </li> <li> <a href="javascript:;" aria-selected="false" id="faq-66a93835-b282-429a-9925-ba59112f2a87" aria-controls="66a93835-b282-429a-9925-ba59112f2a87" aria-expanded="false" class=''> <img src="/images/passengerslibraries/icons/lost-and-found.svg?sfvrsn=c240f153_5" width="24" height="24" alt=""> Carry-on </a> </li> <li> <a href="javascript:;" aria-selected="false" id="faq-0fa01c4e-e160-404b-a7f9-9d7eada015e9" aria-controls="0fa01c4e-e160-404b-a7f9-9d7eada015e9" aria-expanded="false" class=''> <img src="/images/passengerslibraries/icons/shopping.svg?sfvrsn=a63a5406_5" width="24" height="24" alt=""> Customs </a> </li> <li> <a href="javascript:;" aria-selected="false" id="faq-aee045b9-e712-4f59-98db-5c22281244e7" aria-controls="aee045b9-e712-4f59-98db-5c22281244e7" aria-expanded="false" class=''> <img src="/images/passengerslibraries/icons/map.svg?sfvrsn=e9baa06b_5" width="24" height="24" alt=""> Passport control & visas </a> </li> <li> <a href="javascript:;" aria-selected="false" id="faq-3f2667ae-70aa-4362-a177-7484c57587aa" aria-controls="3f2667ae-70aa-4362-a177-7484c57587aa" aria-expanded="false" class=''> <img src="/images/passengerslibraries/icons/wheelchair.svg?sfvrsn=9c39c9bb_7" width="24" height="24" alt=""> Special assistance </a> </li> <li> <a href="javascript:;" aria-selected="false" id="faq-f79dc9e2-0bfb-4f0a-b45f-e1058687ea26" aria-controls="f79dc9e2-0bfb-4f0a-b45f-e1058687ea26" aria-expanded="false" class=''> <img src="/images/passengerslibraries/_dev/claim.svg?sfvrsn=bd27c15a_3" width="24" height="24" alt=""> Injury and property damage claims </a> </li> </ul> </nav> </div> </div> <div data-tab-content class="faq-questions"> <div aria-hidden="false" aria-live="polite" role="tabpanel" aria-labelledby="faq-fb1212d9-62b5-4aaf-a433-1df98164defe" id="fb1212d9-62b5-4aaf-a433-1df98164defe" data-name-label="Car park"> <h2 class="text-xl md:text-3xl font-medium mb-40">Car park</h2> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> Is parking free for People of Determination? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> 2 hours of free parking is available at DXB. You may need to show your People of Determination card to avail of this service. At DWC, parking is free for all guests.   </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> Where do I park to drop-off or pick-up guests? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> You can park in the designated drop-off areas in the Departure level. These areas have a time limit for parking. However, we do not have pick-up areas, you must use our <a data-sf-ec-immutable="" href="https://www.dubaiairports.ae/before-you-fly/to-from-the-airport/carparking"><strong>car park facility</strong></a>, available at all the terminals. </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> How can I change my parking booking? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> You can change your parking booking by contacting <a href="https://www.mawgif.com/dxbbooking/Booking/Manage"><strong>parking services</strong></a>. </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> Can I park for free at Dubai Airports? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> Free parking is available only at DWC. Parking fees apply at DXB, based on terminal and parking zone type. Check out our <a href="/transport/car-parking" data-sf-ec-immutable="" data-sf-marked=""><strong>website</strong></a>. </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> How can I book parking? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> <a href="https://www.mawgif.com/dxbbooking"><strong>Book</strong></a> parking at Dubai Airports. </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> Can I leave my car parked for more than one day? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> Yes, you can park your car for more than one day. Long-term parking is available, please check our <a href="https://www.dubaiairports.ae/before-you-fly/to-from-the-airport/carparking" data-sf-ec-immutable=""><strong>website</strong></a>. </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> What is the cost for parking? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> <strong></strong>The cost for parking varies depending on the terminal<s></s>, the duration and the parking zone. You can find more information on the airport's<strong> </strong><a href="https://www.dubaiairports.ae/before-you-fly/to-from-the-airport/carparking" data-sf-ec-immutable=""><strong>website </strong></a>or at the parking premises. </p> </div> </div> </div> </details> </div> <div aria-hidden="true" aria-live="polite" role="tabpanel" aria-labelledby="faq-f1f16d4f-22ab-4a75-9717-43f998453df7" id="f1f16d4f-22ab-4a75-9717-43f998453df7" data-name-label="About the airport"> <h2 class="text-xl md:text-3xl font-medium mb-40">About the airport</h2> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> What time do check-in counters open? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> Check-in counters open approximately three hours before the scheduled departure time. It is recommended to check with your airline for specific times. </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> How long before my flight departure should I be at the airport? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> It is recommended to arrive at the airport at least three hours before your flight departure to allow enough time for travel procedures. </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> Can I pick guests from the airport? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> We do not have a pick-up area at Arrivals. Please use our <a href="/transport/car-parking" data-sf-ec-immutable="" data-sf-marked=""><strong style="">car park</strong></a> facility, available at all terminals. </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> Can I drop guests at the airport? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> Yes, there are designated drop-off areas. These areas are located near the terminal entrances and have a time limit for parking. </p> </div> </div> </div> </details> </div> <div aria-hidden="true" aria-live="polite" role="tabpanel" aria-labelledby="faq-d8a5875b-2d9d-4740-afed-8b7f6e469f5a" id="d8a5875b-2d9d-4740-afed-8b7f6e469f5a" data-name-label="Checked-in baggage"> <h2 class="text-xl md:text-3xl font-medium mb-40">Checked-in baggage</h2> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> If my goods were confiscated, what can I do? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> If your goods are confiscated, there is no option to retrieve them since these were confiscated due to safety and security reasons.  </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> How much it will cost for excess baggage? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> The cost of excess baggage varies depending on your airline and the weight of your baggage. You can find this information on your airline's website or by contacting them directly. </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> I've lost my checked-in baggage, what do I do? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> You will need to contact your airline's baggage services department. They will assist you in filing a claim and locating your baggage. </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> How can I report my damaged checked-in baggage? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> If your checked-in baggage got damaged, contact your airline's baggage services department to enquire on the claim process. This can be generally found on the airlines website. </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> What is allowed/not allowed in checked-in bags? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> Everything you bring with you to the airport has to pass through airport security checks and there are specific regulations that apply on checked-in baggage. We recommend you contact your airline for the most updated information. </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> What is my baggage allowance? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> Your baggage allowance depends on your airline and ticket that you purchased. You can find this information on your ticket or by contacting your airline. </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> Can I store my baggage at the airport and how much will it cost? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> Yes, you can store your baggage at the airport's <a data-sf-marked="" data-sf-ec-immutable="" href="/information/baggage"><strong>left luggage facilities</strong></a>. The cost varies depending on the size and duration of storage. </p> </div> </div> </div> </details> </div> <div aria-hidden="true" aria-live="polite" role="tabpanel" aria-labelledby="faq-2d35b1cc-5f0b-48cc-9fb9-4d18e64cdd8c" id="2d35b1cc-5f0b-48cc-9fb9-4d18e64cdd8c" data-name-label="Security"> <h2 class="text-xl md:text-3xl font-medium mb-40">Security</h2> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> What is the maximum amount of cash to exit Dubai? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> Upon departure from Dubai, you must declare amounts over AED 100,000 or its equivalent in other currencies and traveller's cheques. </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> What items are allowed/not allowed through security? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> Everything you bring with you to the airport has to pass through airport security checks and there are specific regulations that apply to carry-on baggage. We recommend you contact your airline for the most updated information. </p> </div> </div> </div> </details> </div> <div aria-hidden="true" aria-live="polite" role="tabpanel" aria-labelledby="faq-f8c4de38-a2b8-4818-8725-ba0c930fb2f1" id="f8c4de38-a2b8-4818-8725-ba0c930fb2f1" data-name-label="Facilities and services"> <h2 class="text-xl md:text-3xl font-medium mb-40">Facilities and services</h2> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> What lounges are available at the airport? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> There are several lounges for guests. You can find more information <a href="/experiences/relax---refresh" data-sf-ec-immutable="" data-sf-marked=""><strong>here</strong></a> or at the airport. </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> What restaurants are available at the airport? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> There's a wide range of restaurants and dining options. You can find more information <a data-sf-ec-immutable="" href="https://www.dubaiairports.ae/while-youre-here/dining-directory"><strong>here</strong></a> or at the airport. </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> Do you have shower facilities at the airport? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> Yes, DXB has <a data-sf-ec-immutable="" href="/experiences/relax---refresh">shower facilities available for guests</a>. There are free shower facilities at Terminal 3 at Gates A and B. For paid facilities, please contact the relevant lounge or DXB Hotel. </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> Where can I find a taxi from the airport? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> Follow the taxi signs at Arrivals to find the designated pick-up area.  </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> How can I book a buggy? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> Buggy service is subject to availability, and it needs to be booked by the airline or the service provider. We offer a free TaxiDXB service in Terminal 3, Concourses B and C. </p> </div> </div> </div> </details> </div> <div aria-hidden="true" aria-live="polite" role="tabpanel" aria-labelledby="faq-e9650bac-e083-46d7-a7a9-720225464103" id="e9650bac-e083-46d7-a7a9-720225464103" data-name-label="Flight status"> <h2 class="text-xl md:text-3xl font-medium mb-40">Flight status</h2> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> From which terminal does my flight depart? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> You can check this information on your ticket, our <a href="/flights/departures" data-sf-ec-immutable="" data-sf-marked=""><strong style="">website</strong></a>, or contact your airline. </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> What happens if my flight is delayed or cancelled? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> Your airline can provide information on rebooking options. </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> Where can I find my flight status? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> On our <a data-sf-ec-immutable="" href="/flight-status"><strong>website</strong></a> or contact your airline directly. </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> What can I do if I missed my flight? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> You need to contact your airline to rebook or purchase a new ticket. </p> </div> </div> </div> </details> </div> <div aria-hidden="true" aria-live="polite" role="tabpanel" aria-labelledby="faq-66a93835-b282-429a-9925-ba59112f2a87" id="66a93835-b282-429a-9925-ba59112f2a87" data-name-label="Carry-on"> <h2 class="text-xl md:text-3xl font-medium mb-40">Carry-on</h2> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> What can I do if I lost something while travelling? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> You are required to <a data-sf-ec-immutable="" href="/lost-and-found"><strong style="">fill out this form</strong></a> or contact your airline to report the lost item. </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> Can I bring medications in my carry-on? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> <div>While departing and transiting, you can bring medications in your carry-on baggage. We recommend you carry them in their original packaging with a prescription. If arriving in the UAE, certain medications are not allowed without prior approval from the airline and Ministry of Health (MoH). Please contact <a data-sf-ec-immutable="" href="https://www.moh.gov.ae/">MoH</a> for assistance.</div> </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> Are smoking devices allowed in carry-on baggage? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> Smoking devices are allowed in carry-on baggage. </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> How much baby food I can bring in my carry-on? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> Yes, you can bring as much baby food as your baby might need during your flight. </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> Are pets allowed as carry-on? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> No, pets are not allowed to be carried in carry-on baggage. You must contact the airline for more information. </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> What is the maximum allowance for liquids in carry-on? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> You must adhere to Liquids, aerosols and gels (LAGs) regulations. LAGs should be carried with a capacity of not more than 100 ml and be placed in a clear re-sealable plastic bag. The bag should be completely sealed/closed. </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> What are the items allowed/not allowed in the carry-on? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> Everything you bring with you to the airport has to pass through airport security checks and there are specific regulations that apply on carry-on baggage. We recommend you contact your airline for the most updated information. </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> What can I do if one of my items was confiscated? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> If your goods are confiscated, there is no option to retrieve them since these were taken away due to safety and security reasons. </p> </div> </div> </div> </details> </div> <div aria-hidden="true" aria-live="polite" role="tabpanel" aria-labelledby="faq-0fa01c4e-e160-404b-a7f9-9d7eada015e9" id="0fa01c4e-e160-404b-a7f9-9d7eada015e9" data-name-label="Customs"> <h2 class="text-xl md:text-3xl font-medium mb-40">Customs</h2> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> What is the maximum amount of cash you can bring into Dubai? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> Upon arrival, you must declare amounts over AED 60,000 or its equivalent in other currencies and traveller's cheques.  </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> What items am I not allowed to bring into Dubai? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> Prohibited items when entering Dubai include narcotics, counterfeit items, and pornographic material. You can find a detailed list on the Dubai Customs <a data-sf-ec-immutable="" href="https://www.dubaicustoms.gov.ae/en/OpenData/Publications/PassengerCustomsGuide.pdf"><strong>website</strong></a>.  </p> </div> </div> </div> </details> </div> <div aria-hidden="true" aria-live="polite" role="tabpanel" aria-labelledby="faq-aee045b9-e712-4f59-98db-5c22281244e7" id="aee045b9-e712-4f59-98db-5c22281244e7" data-name-label="Passport control & visas"> <h2 class="text-xl md:text-3xl font-medium mb-40">Passport control & visas</h2> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> How can I apply for visa to enter Dubai? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> You can apply for a visa to enter Dubai through <a data-sf-ec-immutable="" href="https://gdrfad.gov.ae/en"><strong>GDRFA</strong></a>. </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> Can I renew my passport at the airport? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> Only UAE nationals can renew their passport at the Immigration Centre at DXB located at Terminal 3, Arrivals area. </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> Do I need a visa to travel to another destination? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> It is best to check with the embassy or consulate of the country you are travelling to for visa requirements. </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> Can I renew my UAE visa at DXB? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> Visa renewal can be done through <a href="https://gdrfad.gov.ae/en" target="_blank" data-sf-ec-immutable=""><strong style="">GDRFA</strong></a> and at the Immigration Centre at DXB, Terminal 3, Arrivals area. </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> Can I exit the airport to meet friends outside the airport while in transit? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> Certain nationalities can get a visa on arrival if the transit time is longer than 8 hours. Always confirm with your airline and immigration. </p> </div> </div> </div> </details> </div> <div aria-hidden="true" aria-live="polite" role="tabpanel" aria-labelledby="faq-3f2667ae-70aa-4362-a177-7484c57587aa" id="3f2667ae-70aa-4362-a177-7484c57587aa" data-name-label="Special assistance"> <h2 class="text-xl md:text-3xl font-medium mb-40">Special assistance</h2> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> How can I collect my Sunflower lanyard? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> You can collect a Sunflower lanyard at the airport's special assistance desk. Find more information <strong></strong><a data-sf-ec-immutable="" href="/information/special-assistance" style=""><strong style="">here</strong></a>. </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> Do you have a special lane for people with special needs? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> Yes, we have special lanes for people with special needs at all checkpoints and counters. You can ask Guest Experience Ambassadors or find more information<strong style=""> <a data-sf-ec-immutable="" href="/information/special-assistance">here</a></strong>. </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> How can I book a wheelchair? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> You can book a wheelchair through your airline. It is recommended to book in advance to ensure availability. </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> Is there parking for POD? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> 2 hour free parking is available at DXB. Parking at DWC is free for all guests. Find more information<strong style=""> <a data-sf-ec-immutable="" href="/information/special-assistance">here<strong>.</strong></a></strong><a data-sf-ec-immutable="" href="https://www.dubaiairports.ae/people-of-determination"><strong></strong></a> </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> What support is available if I have special needs? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> Dubai Airports offers a range of support services for passengers with special needs. Find more information <a href="/information/special-assistance" data-sf-ec-immutable="">here</a>. </p> </div> </div> </div> </details> </div> <div aria-hidden="true" aria-live="polite" role="tabpanel" aria-labelledby="faq-f79dc9e2-0bfb-4f0a-b45f-e1058687ea26" id="f79dc9e2-0bfb-4f0a-b45f-e1058687ea26" data-name-label="Injury and property damage claims"> <h2 class="text-xl md:text-3xl font-medium mb-40">Injury and property damage claims</h2> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> What should I do if I need assistance with a personal injury or damaged property claim from an incident at Dubai Airports? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> <p>If you need to make a claim for personal injury or property damage related to an incident at Dubai Airports, we recommend contacting your travel insurance provider for guidance on next steps. They’ll be best equipped to assist with your claim.</p> </p> </div> </div> </div> </details> <details class=" detail-summary-expander group mb-16 last:mb-0 overflow-hidden border-b border-solid border-neutrals-neutral2 "> <summary class="flex justify-between items-center text-primary-portgore font-medium pb-16 cursor-pointer"> Where can I get help with personal injury or property damage claims after an incident at the airport? <img src="/ResourcePackages/DA/assets/img/icons/chevron-down.svg" class="transition-all duration-300 group-open:rotate-180" width="24" height="24" alt=""> </summary> <div> <div> <div class="pt-16 pb-32"> <p> <p>If you need to make a claim for personal injury or property damage related to an incident at Dubai Airports, we recommend contacting your travel insurance provider for guidance on next steps. They’ll be best equipped to assist with your claim.</p> </p> </div> </div> </div> </details> </div> </div> </div> </div> </section> </div> </main> <footer class="footer bg-neutrals-white text-text-primary border-t border-neutrals-neutral2 mt-auto pt-80 pb-40 ps-16 pe-16 lg:pt-120 lg:pb-80"> <div class="footer__wrapper max-w-6xl mx-auto flex flex-col gap-40 lg:gap-80 px-16 text-primary-portgore"> <div class="flex flex-col lg:flex-row gap-40 lg:justify-between text-primary-portgore"> <a href="/home" class="d-inline-block offset-mt-none offset-mr-none offset-mb-none offset-ml-none" > <picture class="d-inline-block "> <img loading="lazy" class=img-fluid src="/images/passengerslibraries/logos/logo-dba-medium.svg?sfvrsn=9a8eb108_7" title="logo-dba-medium" alt="DXB"> </picture> </a> <ul class="social-icons flex gap-24"> <li> <a href="https://www.instagram.com/dxb/" class="bg-primary-portgore rounded size-40 flex items-center justify-center" aria-label="Instagram"> <img 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format('woff2'), url('/resourcepackages/da/assets/fonts/bukra/29ltbukrabold.woff') format('woff'), url('/resourcepackages/da/assets/fonts/bukra/29ltbukrabold.ttf') format('truetype'), url('/resourcepackages/da/assets/fonts/bukra/29ltbukrabold.svg#29lt_bukrabold') format('svg'); font-weight: bold; font-style: normal; } @font-face { font-family: '29LT Bukra'; src: url('/ResourcePackages/da/assets/fonts/bukra/29ltbukrabolditalic.eot'); src: url('/ResourcePackages/da/assets/fonts/bukra/29ltbukrabolditalic.eot?#iefix') format('embedded-opentype'), url('/resourcepackages/da/assets/fonts/bukra/29ltbukrabolditalic.woff2') format('woff2'), url('/resourcepackages/da/assets/fonts/bukra/29ltbukrabolditalic.woff') format('woff'), url('/resourcepackages/da/assets/fonts/bukra/29ltbukrabolditalic.ttf') format('truetype'), url('/resourcepackages/da/assets/fonts/bukra/29ltbukrabolditalic.svg#29lt_bukrabold_italic') format('svg'); font-weight: bold; font-style: italic; } body .cx-widget { font-family: "29LT Bukra" !important; } .cx-widget.cx-common-container.cx-theme-dark .cx-body .cx-overlay { background: #fff; } .cx-form-control { width: 100% !important; } .cx-webchat .cx-form table th { display: none; } .cx-widget.cx-theme-dark .cx-btn-default { display: none; } .cx-widget.cx-common-container.cx-theme-dark .cx-wrapper .cx-button-group { flex-direction: row-reverse; display: flex; } .cx-widget.cx-common-container.cx-theme-dark .cx-wrapper .cx-button-group button { margin-right: 3%; width: 47% !important; text-align: center; } .cx-widget.cx-common-container.cx-theme-dark .cx-button-group button.cx-end-cancel.cx-btn.cx-btn-default.i18n { display: inline-block !important; border-color: #ffd100 !important; background: #ffd100 !important; color: #000000 !important; padding: 0px !important; } html body .cx-webchat .cx-transcript .cx-message-group > .cx-message.cx-participant:first-child .cx-name { display: none !important; } html body .cx-webchat.cx-theme-dark .cx-transcript .cx-name { color: #2a2d64 !important; display: none !important; } .cx-webchat .cx-body .cx-transcript .cx-message.cx-them.cx-NewTextBubble .cx-message-text, .cx-webchat .cx-body .cx-transcript .cx-message.cx-them.cx-NewTextBubble .cx-time { color: #FFFFFF !important; } .cx-widget.cx-common-container.cx-theme-dark { background-color: #f3f2f2; color: black; box-shadow: 0px 0px 25px #000 34; } .cx-widget.cx-common-container.cx-theme-dark .cx-titlebar { background: #696e9f; display: flex; align-items: center; padding: 12px 20px; border: none; } .cx-widget.cx-common-container.cx-theme-dark .cx-titlebar .cx-title { color: #fff; font-size: 18px; font-weight: 500; margin: 6px 0 0 15px; } .cx-widget.cx-common-container.cx-theme-dark .cx-titlebar .cx-icon { height: 30px; position: relative; width: 43px; } .cx-widget.cx-common-container.cx-theme-dark .cx-titlebar .cx-icon svg { display: none; } .cx-widget.cx-common-container.cx-theme-dark .cx-titlebar .cx-icon:before { position: absolute; content: url('/ResourcePackages/da/assets/img/icons/chaticon/chaticon.svg'); top: 0; left: 0; width: 25px; } .cx-widget.cx-common-container.cx-theme-dark .cx-body { background: #fff; } .cx-widget.cx-common-container.cx-theme-dark .cx-buttons-window-control { right: 25px; } .cx-widget.cx-common-container.cx-theme-dark .cx-buttons-window-control button { width: 15px; height: 17px; padding: 0; margin-left: 10px; } .cx-widget.cx-common-container.cx-theme-dark .cx-buttons-window-control svg { display: none !important; } .cx-widget.cx-common-container.cx-theme-dark .cx-buttons-window-control .cx-button-minimize { position: relative; } .cx-widget.cx-common-container.cx-theme-dark .cx-buttons-window-control .cx-button-minimize:before { position: absolute; content: url("/ResourcePackages/da/assets/img/icons/chaticon/chat-minus.svg"); top: -6px; left: 0; width: 16px; } .cx-widget.cx-common-container.cx-theme-dark .cx-buttons-window-control button:before { position: absolute; content: url("/ResourcePackages/da/assets/img/icons/chaticon/chat-minus.svg"); top: -6px; left: 0; width: 16px; } .cx-widget.cx-common-container.cx-theme-dark .cx-buttons-window-control .cx-button-close { position: relative; } .cx-widget.cx-common-container.cx-theme-dark .cx-buttons-window-control .cx-button-close:before { position: absolute; content: url("/ResourcePackages/da/assets/img/icons/chaticon/chat-cross.svg"); top: 0; left: 0; width: 15px; } .cx-widget.cx-common-container.cx-theme-dark .cx-form { padding: 24px 24px 15px 24px; } .cx-widget.cx-common-container.cx-theme-dark .cx-form ::placeholder { color: #4c4f56; } .cx-widget.cx-common-container.cx-theme-dark .cx-form-control { background-color: #fff; color: #4c4f56; border: 1px solid #c4c2bd; box-shadow: inset 0px 3px 6px #000 0F; } .cx-widget.cx-common-container.cx-theme-dark .cx-footer { display: none !important; } .cx-widget.cx-common-container.cx-theme-dark .cx-button-group .cx-btn { padding: 8px 24px; font-family: "29LT Bukra", "Helvetica", "Arial", sans-serif; font-weight: 600; } .cx-widget.cx-common-container.cx-theme-dark .cx-button-group .cx-btn.cx-btn-primary { width: 100%; border-color: #ffd100 !important; background: #ffd100; color: black !important; } .cx-widget.cx-common-container.cx-theme-dark .cx-button-group .cx-btn.cx-btn-default { border-color: #2a2d64 !important; background: #2a2d64; color: #fff !important; } .cx-widget.cx-common-container.cx-theme-dark label { font-family: "29LT Bukra", "Helvetica", "Arial", sans-serif; font-weight: 400; } .cx-webchat .cx-body .cx-transcript .cx-message.cx-date { border-radius: 10px; padding: 7px 15px; font-size: 11px; border: 1px solid #2a2d64 !important; color: #2a2d64 !important; font-weight: 500; } .cx-webchat .cx-body .cx-transcript .cx-message.cx-system .cx-message-text { color: #2a2d64 !important; font-size: 13px; font-weight: 600; } .cx-webchat .cx-body .cx-transcript .cx-message .cx-time { font-size: 10px; color: #4c4f56 !important; text-align: right; font-weight: 500; margin: 0; } /*.cx-webchat .cx-body .cx-transcript .cx-message.cx-them .cx-time {*/ /* color: #ffffff !important;*/ /*}*/ .cx-emoji-hasmenu { display: none !important; } .cx-webchat.cx-theme-dark .cx-transcript .cx-message.cx-you .cx-bubble { background-color: #696e9f !important; } .cx-webchat.cx-theme-dark .cx-transcript .cx-message.cx-them .cx-bubble { background-color: #f0ebe4 !important; } .cx-webchat .cx-body .cx-transcript .cx-message.cx-NewTextBubble.cx-you .cx-message-text, .cx-webchat .cx-body .cx-transcript .cx-message.cx-NewTextBubble.cx-you .cx-time, .cx-webchat .cx-body .cx-transcript .cx-message.cx-you .cx-time { color: #ffffff !important; } .cx-webchat .cx-body .cx-transcript .cx-message.cx-NewTextBubble.cx-them .cx-message-text, .cx-webchat .cx-body .cx-transcript .cx-message.cx-NewTextBubble.cx-them .cx-time { color: #2a2d64 !important; } .cx-widget.cx-common-container.cx-theme-dark .cx-textarea-cell .cx-form-control { border: none; box-shadow: none; } .cx-widget.cx-common-container.cx-theme-dark .cx-textarea-cell ::placeholder { color: #7b8793; font-size: 13px; } .cx-widget.cx-theme-dark .cx-input.cx-form-control.cx-error { border-color: #c4c2bd !important; } .cx-webchat div.cx-input-container { position: relative; border-color: #56598d !important; border-bottom: none !important; border-right: none !important; border-left: none !important; margin-top: 20px; } #cx_chat_end_question { color: #fff; font-size: 15px; font-weight: 500; } .cx-chat-end .cx-wrapper { margin: 0 !important; padding: 25px 20px !important; background-color: #292929 !important; } .cx-chat-end .cx-wrapper .cx-end-confirm { width: 120px !important; } .cx-webchat.cx-disabled.cx-theme-dark .cx-input-container { background: #f0ebe4 !important; border: none; } .cx-widget.cx-theme-dark .cx-smokescreen { color: #000 !important; opacity: 0.75 !important; } .cx-webchat.cx-theme-dark .cx-transcript .cx-message.cx-you .cx-bubble-arrow svg { fill: #696e9f !important; } /*html body .cx-webchat.cx-theme-dark .cx-transcript .cx-message.cx-them .cx-bubble-arrow svg {*/ /* fill: #f0ebe4 !important;*/ /*}*/ .cx-webchat.cx-theme-dark .cx-transcript .cx-message.cx-them .cx-bubble-arrow svg * { fill: #f0ebe4 !important; } .cx-message.cx-participant.cx-them .cx-bubble { background: #696e9f !important; } .cx-message.cx-participant.cx-them .cx-bubble .cx-message-text { color: #2A2D64 !important; } html body .cx-common-container .cx-buttons-window-control button:focus { border: none !important; } iframe#inchat_survey_body { height: 340px; padding-top: 2rem; } .cx-webchat.cx-disabled.cx-theme-dark .cx-input-container { background: #FFFFFF !important; } .cx-widget.cx-theme-dark .cx-send .cx-svg-icon-tone1 { fill: #2A2D64 !important; } .cx-webchat .cx-transcript .cx-message.cx-them .cx-message-text { color: #2A2D64 !important; } .cx-webchat .cx-transcript .cx-message.cx-them .cx-message-text a, .cx-webchat .cx-transcript .cx-message.cx-them .cx-message-text label { color: #2A2D64 !important; } .cx-widget.cx-theme-dark.cx-them a, .cx-widget.cx-theme-dark.cx-them a:hover, .cx-widget.cx-theme-dark.cx-them label { color: #2A2D64 !important; } .cx-them .cx-message-group a { color: black !important; } html[dir="rtl"] .cx-widget.cx-common-container.cx-theme-dark .cx-buttons-window-control { right: unset; left: 25px; } html[dir="rtl"] .cx-widget.cx-common-container.cx-theme-dark .cx-titlebar .cx-icon:before { left: unset; right: 0; } html[dir="rtl"] .cx-widget.cx-common-container.cx-theme-dark .cx-titlebar .cx-title { margin: 6px 15px 0 0; } html[dir="rtl"] .cx-webchat .cx-send { left: 0; right: unset; transform: scaleX(-1); } @media screen and (min-width: 500px) and (max-width: 930px) and (orientation: landscape) { html body .cx-webchat.cx-mobile .cx-input-container { padding: 5px 0 14px 24px !important; } button:hover, button:active, a.button:hover, .dxb-generic-tabs-container-tab-button:hover, a.button:active, .dxb-generic-tabs-container-tab-button:active { box-shadow: none; transform: matrix(1, 0, 0, 1, 0, 0); } .cx-webchat div.cx-input-container { margin-top: 5px !important; } .cx-menu-cell { display: none !important; } .cx-webchat.cx-mobile { width: 40% !important; left: unset !important; right: 0 !important; } } @media (max-width: 575.98px) { html body .cx-webchat.cx-mobile .cx-input-container { padding: 2px 0 14px 24px !important; } button:hover, button:active, a.button:hover, .dxb-generic-tabs-container-tab-button:hover, a.button:active, .dxb-generic-tabs-container-tab-button:active { box-shadow: none; transform: matrix(1, 0, 0, 1, 0, 0); } } </style> <script src="https://apps.mypurecloud.de/widgets/9.0/cxbus.min.js" onload="javascript:CXBus.configure({debug:false,pluginsPath:'https://apps.mypurecloud.de/widgets/9.0/plugins/'}); CXBus.loadPlugin('widgets-core');"></script> <script src="/ResourcePackages/DA/assets/js/jquery.min.js"></script> <script> var inChatCodeEn = '<div style="background:url(https://dubaiairports.hivecfm.online/common/uploads/external/Loader.svg) center center no-repeat;"><iframe src=" " style="border-width: 0px;" width="100%" height="340px" name="inchat_survey_body" id="inchat_survey_body" ></iframe></div><form id="inchat_survey_request" method="POST" action="https://dubaiairports.hivecfm.online/Survey/?q=Av%2fIL8AHcKvgwWbMWDLqTh6WOjx0scsmErSWPB1VkTSTUb49TLDMXctXYRBXWU4h" target="inchat_survey_body" style="display: none; "><input name="Channel" value="In-Chat"><input name="DispCode" value="" id="DispCodeInput"><input type="hidden" value="3045FF"id="_FocusColor" /><input type="hidden" value="false"id="_ButtonDir" /><input name="CustomerCIC" VALUE="" id="CustomerCICInput"><input name="CustomerEmail" VALUE="" id="CustomerEmailInput"><input name="CustomerPhone" VALUE="" id="CustomerPhoneInput"><input name="CustomerName" VALUE="" id="CustomerNameInput"><input name="AgentID" VALUE="" id="AgentIDInput"><input name="AgentName" VALUE="" id="AgentNameInput"><input name="InteractionID" VALUE="" id="InteractionIDInput"></form><script> jQuery(document).ready(function() { document.getElementById("inchat_survey_request").submit(); });<\/script>'; window._genesys = { "widgets": { "main": { "i18n": { "en": { "webchat": { "ChatEndCancel": "Continue Chat", // change this to modify continue button text "AriaChatEndCancel": "Continue Chat" } } } }, "webchat": { "transport": { "type": "purecloud-v2-sockets", "dataURL": "https://api.mypurecloud.de", "deploymentKey": "b8db0248-7a69-4d71-8c32-68ea0b9b6c85", "orgGuid": "b9d2673e-56aa-4c2f-9c13-1ff95ab71deb", "interactionData": { "routing": { "targetType": "QUEUE", "targetAddress": "Chat", "priority": 2 } } }, "userData": { "addressStreet": "", "addressCity": "", "addressPostalCode": "", "addressState": "", "phoneNumber": "", "customField1Label": "", "customField1": "", "customField2Label": "", "customField2": "", "customField3Label": "", "customField3": "" } } } }; function getAdvancedConfig() { return { "form": { "autoSubmit": false, "firstname": "", "lastname": "", "email": "", "Question": "", "phoneNumber": "" }, "formJSON": { "wrapper": "<table></table>", "inputs": [ { "id": "cx_webchat_form_firstname", "name": "firstname", "maxlength": "100", "placeholder": "Your full name ", "label": "firstname", "validate": function (event, form, input, label, $, CXBus, Common) { if (input && input.val()) { return true; } else { return false; } } }, { "id": "cx_webchat_form_email", "name": "email", "maxlength": "100", "placeholder": "Your email", "label": "Email", "validate": function (event, form, input, label, $, CXBus, Common) { let mailRegEx = /^\w+([\.-]?\w+)*@\w+([\.-]?\w+)*(\.\w{2,3})+$/; if (input && input.val() && mailRegEx.test(input.val())) { return true; } else { return false; } } }, ] } }; } const customPlugin = CXBus.registerPlugin('Custom'); var hiveCFMInteractionID; var inChatCodeWithVariables; var IsHiveCFMSurveyReadyForRendered = false; var IsHiveCFMSurveyRendered = false; customPlugin.subscribe('WebChatService.agentConnected', function (e) { IsHiveCFMSurveyReadyForRendered = false; IsHiveCFMSurveyRendered = false; customPlugin.command('WebChatService.getSessionData').then((sessionData) => { if (sessionData.conversationId) { hiveCFMInteractionID = sessionData.conversationId; } }); }); customPlugin.subscribe('WebChat.completed', function (e) { var hiveCFMEmail = e.data.form.email; var hiveCFMCustomerName = e.data.form.firstname; inChatCodeWithVariables = inChatCodeEn; if (hiveCFMEmail) inChatCodeWithVariables = inChatCodeWithVariables.replace('<input name="CustomerEmail" VALUE="" id="CustomerEmailInput">', '<input name="CustomerEmail" VALUE="' + hiveCFMEmail + '" id="CustomerEmailInput">'); if (hiveCFMInteractionID) inChatCodeWithVariables = inChatCodeWithVariables.replace('<input name="InteractionID" VALUE="" id="InteractionIDInput">', '<input name="InteractionID" VALUE="' + hiveCFMInteractionID + '" id="InteractionIDInput">'); if (hiveCFMCustomerName) inChatCodeWithVariables = inChatCodeWithVariables.replace('<input name="CustomerName" VALUE="" id="CustomerNameInput">', '<input name="CustomerName" VALUE="' + hiveCFMCustomerName + '" id="CustomerNameInput">'); if (IsHiveCFMSurveyReadyForRendered && !IsHiveCFMSurveyRendered) { IsHiveCFMSurveyReadyForRendered = false; IsHiveCFMSurveyRendered = true; customPlugin.command('WebChat.injectMessage', { type: 'html', name: 'HiveCFM', text: inChatCodeWithVariables, custom: true }) .done(function (e) { inChatCodeWithVariables = undefined; }) .fail(function (e) { inChatCodeWithVariables = undefined; }); } else { IsHiveCFMSurveyReadyForRendered = true; } }); customPlugin.subscribe('WebChatService.agentDisconnected', function (e) { var surveyscript = typeof inChatCodeWithVariables != "undefined" ? inChatCodeWithVariables : null; if (surveyscript != null && IsHiveCFMSurveyReadyForRendered && !IsHiveCFMSurveyRendered) { IsHiveCFMSurveyReadyForRendered = false; IsHiveCFMSurveyRendered = true; customPlugin.command('WebChat.injectMessage', { type: 'html', name: 'HiveCFM', text: surveyscript, custom: true }) .done(function (e) { inChatCodeWithVariables = undefined; }) .fail(function (e) { inChatCodeWithVariables = undefined; }); } else if (!IsHiveCFMSurveyReadyForRendered) { IsHiveCFMSurveyReadyForRendered = true; } }); </script> </div> </article>   <div> <div id="contactWays" class="hidden lg:block fixed end-16 top-[calc(100vh_-_80px)] z-10"> <button id="contactWaysButton" aria-label="Contact us" aria-controls="contactWaysList" aria-expanded="false" class="group rounded-full p-12 border-none bg-primary-portgore hover:bg-neutrals-neutral4 active:bg-[#21244F] outline-transparent outline-2 focus-visible:outline-neutrals-neutral3 shadow-floating hover:shadow-floatinghover transition-all duration-300"> <img src="/resourcepackages/da/assets/img/icons/contact-02.svg" alt="" class="w-40 h-40 ltr:scale-x-100 rtl:-scale-x-100 group-aria-[expanded='true']:hidden"> <img src="/resourcepackages/da/assets/img/icons/close-02.svg" alt="" class="w-40 h-40 ltr:scale-x-100 rtl:-scale-x-100 group-aria-[expanded='false']:hidden"> </button> <nav id="contactWaysList" aria-hidden="true" aria-labelledby="contactWaysButton" class="contact-ways-list absolute bottom-90 end-0 z-10 aria-hidden:hidden min-w-[max-content]"> <ul> <li> <a href="/lost-and-found" target=_self > Lost & found <img src="/images/passengerslibraries/icons/lost-and-found.svg?sfvrsn=c240f153_5" alt="" class="w-32 h-32"> </a> </li> <li> <a href="javascript:customPlugin.command('WebChat.open', getAdvancedConfig())" target=_self > Live chat support <img src="/images/passengerslibraries/icons/chat.svg?sfvrsn=b9e19bfd_5" alt="" class="w-32 h-32"> </a> </li> <li> <a href="/contact-information" target=_self > Contact information <img src="/images/passengerslibraries/icons/phone-call.svg?sfvrsn=335e5339_5" alt="" class="w-32 h-32"> </a> </li> <li> <a href="/feedback" target=_self > Feedback <img src="/images/passengerslibraries/icons/feedback.svg?sfvrsn=88e92669_5" alt="" class="w-32 h-32"> </a> </li> <li> <a href="/faqs" target=_self > FAQ's <img src="/images/passengerslibraries/icons/question-mark.svg?sfvrsn=8728c8eb_5" alt="" class="w-32 h-32"> </a> </li> </ul> </nav> </div> <span id="contactWaysBackdrop" class="contact-ways-backdrop"></span> </div>  </div>  <dialog class="backdrop:bg-primary-portgore backdrop:opacity-50 px-16 py-32 lg:p-40 open:flex flex-col bg-white rounded-md overflow-hidden min-h-[400px] max-h-[calc(100vh - 32px)] max-w-[calc(100vh - 32px)] lg:w-[739px]" id="confirm-leaving-website"> <div class="flex justify-between items-start gap-16 mb-16 lg:mb-24"> <h2 class="text-xl lg:text-3xl font-medium text-primary-portgore">You’re going to open an external website</h2> <button data-dialog-close aria-label="Close dialog" class="text-2xl font-medium text-primary-portgore relative z-10 -top-[10px]">×</button> </div> 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