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loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/hero@2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/hero@2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/hero@2x.png"/></noscript></span></span></div></div></div></div></section></div><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 evSfxx"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jNAqeP Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 ceDcNt Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">ZENDESK 人工智慧運作方式</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">將智慧功能融入每一次互動</h2><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 eLUMSV bullet-icon"><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path d="M12 23c6.075 0 11-4.925 11-11S18.075 1 12 1 1 5.925 1 12s4.925 11 11 11Zm5.788-14.384-6.944 8.888-4.55-4.529a1 1 0 0 1 1.412-1.417l2.95 2.938 5.556-7.112a1 1 0 1 1 1.576 1.232Z" fill="currentColor"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">第一線作業自動化</h5><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">生意興隆值得開心。 AI 專員可助您一臂之力，輕鬆管理令人應接不暇的需求，從容解決各種互動挑戰。</p></div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path d="M12 23c6.075 0 11-4.925 11-11S18.075 1 12 1 1 5.925 1 12s4.925 11 11 11Zm5.788-14.384-6.944 8.888-4.55-4.529a1 1 0 0 1 1.412-1.417l2.95 2.938 5.556-7.112a1 1 0 1 1 1.576 1.232Z" fill="currentColor"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">客服專員神隊友</h5><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">出色完成客服專員的工作，從未如此簡單。人工智慧工具能為客服專員提供處理互動所需的完整背景資訊和指引。</p></div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path d="M12 23c6.075 0 11-4.925 11-11S18.075 1 12 1 1 5.925 1 12s4.925 11 11 11Zm5.788-14.384-6.944 8.888-4.55-4.529a1 1 0 0 1 1.412-1.417l2.95 2.938 5.556-7.112a1 1 0 1 1 1.576 1.232Z" fill="currentColor"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">大規模營運</h5><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">全面掌握最佳化服務營運的方法。使用人工智慧為客戶創造驚喜體驗，提振客服專員士氣，並簡化工作流程。</p></div></li></ul></div><div class="StyledCol-sc-inuw62-0 kbIWiv Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;padding-top:100%"></span><img alt="" 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Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 ezQWSF Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">人工智慧機器人 <span color="matcha200" class="Stickerstyle__StickerRoot-sc-1a6wi1g-0 jStnJQ"><span class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">全新</span></span></h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">讓 AI 專員分擔任務。</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Zendesk 人工智慧客服專員比一般機器人更智慧、更可靠，獨立作業的能力也更強。具備處理高度複雜互動的能力，擅長客戶服務，可為真人客服專員分擔重擔。</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 cyzdzj"><a href="/service/ai/ai-agents/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 hkjdKG Buttonstyle__ButtonRoot-sc-17obadd-3 exyOBj" 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bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" 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data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-skeaof-1 kLJyfN" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 crDvyT" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rki76:--trigger:0" role="button" tabindex="0" aria-controls=":Rki76:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">腦力加倍</h3></button><span color="matcha200" class="Stickerstyle__StickerRoot-sc-1a6wi1g-0 jStnJQ"><span class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">全新</span></span><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 gjyyIs"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Rki76:--panel:0" aria-hidden="false" aria-labelledby=":Rki76:--trigger:0" class="StyledPanel-sc-1piryze-0 eHQDxk Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">我們的人工智慧智能助理不僅能提供意見，也會採取行動，根據您的業務政策為客服專員建議適當的回應方式與行動。</p><a target="_blank" rel="noopener noreferrer" href="https://docs.google.com/forms/d/e/1FAIpQLScGakdE_-tbmE1hX_Xxo59gUR4j80rqhox_cGBhUhPh7S_qWg/viewform" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 cYgWlE" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">搶先體驗</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 hqIUaM" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rki76:--trigger:1" role="button" tabindex="0" aria-controls=":Rki76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">短短幾秒即可傳送個人化的回覆</h3></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rki76:--panel:1" aria-hidden="true" aria-labelledby=":Rki76:--trigger:1" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">利用生成式人工智慧進行回覆，客戶滿意度快速飆漲。客服專員可擴展訊息內容和改變語氣，讓體驗更加個人化。</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 hqIUaM" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rki76:--trigger:2" role="button" tabindex="0" aria-controls=":Rki76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">提供客服專員完整詳細資訊</h3></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rki76:--panel:2" aria-hidden="true" aria-labelledby=":Rki76:--trigger:2" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">為工作區中的每一次互動提供完整背景資訊，讓客服專員自信應對。客服專員在對話開始前，即可掌握客戶需求，並瞭解其感受。</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 hqIUaM" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rki76:--trigger:3" role="button" tabindex="0" aria-controls=":Rki76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">獲得值得信賴的建議</h3></button><span color="matcha200" class="Stickerstyle__StickerRoot-sc-1a6wi1g-0 jStnJQ"><span class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">全新</span></span><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rki76:--panel:3" aria-hidden="true" aria-labelledby=":Rki76:--trigger:3" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">使用人工智慧建議自動執行常見回應，提高客服專員處理並解決各種狀況的速度。如有需要，客服專員也可仰賴人工智慧提供的互動指導。</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img 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srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/macro-suggestions@2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/macro-suggestions@2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/macro-suggestions@2x.png"/></noscript></span></span></div></div></section></div></div></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 ebYDJO AccordionMediastyle__AccordionMediaRoot-sc-1y21vf5-1 egaHyl"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 gUSSAG Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cMGmXQ Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">最佳化工作流程</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">推動客戶體驗全面轉型</h2></div></div><div class="StyledRow-sc-xjsdg1-0 hFzWEt Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cWPZwT Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk active"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div><div class="StyledCol-sc-inuw62-0 iZIMFi Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-skeaof-1 kLJyfN" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 crDvyT" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rkm76:--trigger:0" role="button" tabindex="0" aria-controls=":Rkm76:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">對客戶瞭若指掌</h3></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 gjyyIs"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Rkm76:--panel:0" aria-hidden="false" aria-labelledby=":Rkm76:--trigger:0" class="StyledPanel-sc-1piryze-0 eHQDxk Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">自動掌握客戶需求、瞭解其感受、語言和表達方式。進一步客製化所要偵測和擷取的內容，掌握關鍵核心資訊。</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rkm76:--trigger:1" role="button" tabindex="0" aria-controls=":Rkm76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">無須人工轉接</h3></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rkm76:--panel:1" aria-hidden="true" aria-labelledby=":Rkm76:--trigger:1" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">輕鬆縮短解決問題的時間。根據客戶需求、感受以及最適合處理問題的客服專員，自動轉接最新收到的互動請求。</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rkm76:--trigger:2" role="button" tabindex="0" aria-controls=":Rkm76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">預測接下來可自動執行的作業</h3></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rkm76:--panel:2" aria-hidden="true" aria-labelledby=":Rkm76:--trigger:2" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">由人工智慧分析工單完整的背景資訊，並建議全新的預製回應內容，減少工作清單上另一項耗日費時的任務。</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rkm76:--trigger:3" role="button" tabindex="0" aria-controls=":Rkm76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">即時生成內容</h3></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rkm76:--panel:3" aria-hidden="true" aria-labelledby=":Rkm76:--trigger:3" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">自動將幾個內容重點改寫為一篇完整的文章，節省時間。按下發佈，並利用 GenAI 找出可立即回覆客戶的建議內容。</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div></section></div></div></div></div></div></div></section><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 dzebBB"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 ggXwKy Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gFGTzT Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 rRVAq">證言</h2><hr width="100" class="Dividerstyle__DividerRoot-sc-5fuxjc-0 jndKqZ"/></div></div><div class="StyledRow-sc-xjsdg1-0 cBnvrF Gridstyle__Row-sc-1uhmtis-1 sc-aa4eb86c-0 bEEqbX kwloIL" data-garden-id="grid.row" data-garden-version="8.76.2"><div id="quoteCarouselWrapper" style="display:flex;justify-content:center;align-items:center;flex-wrap:wrap" class="StyledCol-sc-inuw62-0 gFGTzT Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="sc-aa4eb86c-1 eaQLTo"><div class="slick-slider sc-aa4eb86c-7 eVcCMe slick-initialized" dir="ltr"><div class="slick-list"><div class="slick-track" style="width:700%;left:-100%"><div data-index="-1" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:14.285714285714286%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 dIVGRE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/Grove.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/Grove.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/Grove.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/Grove.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/Grove.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/Grove.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/Grove.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/Grove.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/Grove.svg"/></noscript></span></span></div><div class="sc-c6e88863-4 cRGorb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">95<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">傳訊之客戶滿意度</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure"><span class="stat-char">-</span>80<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">交談量減少比率</p></div></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">「無需任何開發者支援，我就能馬上導入人工智慧。而且能夠隨開即用，真的讓我們大開眼界。」</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Aashley Malsbury</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Grove 資深營運經理</p></div></div><a href="/customer/grove/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">檢視客戶案例</span></a></cite></div></div></div></div></div></div><div data-index="0" class="slick-slide slick-active slick-current" tabindex="-1" aria-hidden="false" style="outline:none;width:14.285714285714286%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 dIVGRE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/Liberty.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/Liberty.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/Liberty.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/Liberty.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/Liberty.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/Liberty.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/Liberty.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/Liberty.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/Liberty.svg"/></noscript></span></span></div><div class="sc-c6e88863-4 cRGorb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure"><span class="stat-char">+</span>9<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">客戶滿意度 (CSAT) 提升比率</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure"><span class="stat-char">-</span>73<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">回應時間縮短比率</p></div></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">「Zendesk 人工智慧讓我們得以專注於品質和指導，而不是浪費時間閱讀工單和手動分類。」</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Ian Hunt</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Liberty London 客戶服務總監</p></div></div><a href="/customer/liberty-london/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">檢視客戶案例</span></a></cite></div></div></div></div></div></div><div data-index="1" class="slick-slide" tabindex="-1" aria-hidden="true" style="outline:none;width:14.285714285714286%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 dIVGRE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/Photobucket.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/Photobucket.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/Photobucket.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/Photobucket.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/Photobucket.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/Photobucket.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/Photobucket.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/Photobucket.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/Photobucket.svg"/></noscript></span></span></div><div class="sc-c6e88863-4 cRGorb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure"><span class="stat-char">-</span>30<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">年度工單量減少比率</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">96<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">傳訊之客戶滿意度</p></div></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">「在我們的客服專員離線期間，機器人能夠完美地取代，滿足使用者一切需求。他們可以詢問機器人以快速獲得解答，因此無需寄送電子郵件給我們，並等到隔天才能收到回覆。</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Trishia Mercado</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Photobucket 會員互動團隊主任</p></div></div><a href="/customer/photobucket/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">檢視客戶案例</span></a></cite></div></div></div></div></div></div><div data-index="2" class="slick-slide" tabindex="-1" aria-hidden="true" style="outline:none;width:14.285714285714286%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 dIVGRE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/Grove.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/Grove.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/Grove.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/Grove.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/Grove.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/Grove.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/Grove.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/Grove.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/Grove.svg"/></noscript></span></span></div><div class="sc-c6e88863-4 cRGorb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">95<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">傳訊之客戶滿意度</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure"><span class="stat-char">-</span>80<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">交談量減少比率</p></div></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">「無需任何開發者支援，我就能馬上導入人工智慧。而且能夠隨開即用，真的讓我們大開眼界。」</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Aashley Malsbury</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Grove 資深營運經理</p></div></div><a href="/customer/grove/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">檢視客戶案例</span></a></cite></div></div></div></div></div></div><div data-index="3" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:14.285714285714286%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 dIVGRE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/Liberty.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/Liberty.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/Liberty.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/Liberty.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/Liberty.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/Liberty.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/Liberty.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/Liberty.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/Liberty.svg"/></noscript></span></span></div><div class="sc-c6e88863-4 cRGorb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure"><span class="stat-char">+</span>9<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">客戶滿意度 (CSAT) 提升比率</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure"><span class="stat-char">-</span>73<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">回應時間縮短比率</p></div></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">「Zendesk 人工智慧讓我們得以專注於品質和指導，而不是浪費時間閱讀工單和手動分類。」</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Ian Hunt</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Liberty London 客戶服務總監</p></div></div><a href="/customer/liberty-london/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">檢視客戶案例</span></a></cite></div></div></div></div></div></div><div data-index="4" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:14.285714285714286%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 dIVGRE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" 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class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">「在我們的客服專員離線期間，機器人能夠完美地取代，滿足使用者一切需求。他們可以詢問機器人以快速獲得解答，因此無需寄送電子郵件給我們，並等到隔天才能收到回覆。</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Trishia Mercado</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Photobucket 會員互動團隊主任</p></div></div><a href="/customer/photobucket/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">檢視客戶案例</span></a></cite></div></div></div></div></div></div><div data-index="5" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:14.285714285714286%"><div><div 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sc-f3b8ab07-2 NmRiR">「無需任何開發者支援，我就能馬上導入人工智慧。而且能夠隨開即用，真的讓我們大開眼界。」</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Aashley Malsbury</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Grove 資深營運經理</p></div></div><a href="/customer/grove/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">檢視客戶案例</span></a></cite></div></div></div></div></div></div></div></div></div></div><div class="sc-aa4eb86c-2 fIJLRa"><nav class="sc-aa4eb86c-4 ckEOyN"><button data-interaction-type="button-icon-secondary" aria-label="Previous testimonial" class="Linkstyle__LinkRoot-sc-6d6yp9-6 dJUjmy Buttonstyle__ButtonRoot-sc-17obadd-3 itUOME"><span 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flPUwk">讓您的內部團隊自由發揮</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">將重複性的請求轉交給預先訓練過的人工智慧客服專員處理，這些專員事先已經透過數百萬個人力資源和資訊科技互動完成訓練。將敏感主題轉交給合適的團隊處理，讓每個人都能適才適所。</p><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/lp/employee-experience-ai/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gcsRMS" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">取得詳情</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 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class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">進階資料隱私權與保護</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">企業級安全性與隱私權</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">保護客戶資料安全至關重要，因此 Zendesk 人工智慧與 Zendesk 全系列產品皆遵循相同的標準。對於需要更多保護的企業，我們的進階資料隱私權與保護附加元件可提供最高的安全層級。</p><a href="/trust-center/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gcsRMS" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">取得詳情</span></a></div><div class="StyledCol-sc-inuw62-0 kbIWiv Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;padding-top:100%"></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/adpp@2x.png 640w, 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izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledRow-sc-xjsdg1-0 hFzWEt Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 hbakTB Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">常見問題</h2></div><div class="StyledCol-sc-inuw62-0 dMAncm Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-skeaof-1 kLJyfN" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 crDvyT" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rl676:--trigger:0" role="button" tabindex="0" aria-controls=":Rl676:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">如何取得 Zendesk 人工智慧進階功能？</h5></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 gjyyIs"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Rl676:--panel:0" aria-hidden="false" aria-labelledby=":Rl676:--trigger:0" class="StyledPanel-sc-1piryze-0 eHQDxk Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Support 和 Suite Professional 計劃與更高階計劃之客戶，皆可使用進階人工智慧。</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rl676:--trigger:1" role="button" tabindex="0" aria-controls=":Rl676:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Zendesk 進階人工智慧費用多少？</h5></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rl676:--panel:1" aria-hidden="true" aria-labelledby=":Rl676:--trigger:1" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">完整價格與套裝資訊請參閱<a href="/pricing/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">此處</span></a>。</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rl676:--trigger:2" role="button" tabindex="0" aria-controls=":Rl676:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Suite 和進階人工智慧的功能有哪些？</h5></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rl676:--panel:2" aria-hidden="true" aria-labelledby=":Rl676:--trigger:2" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Zendesk 現有的 Suite 方案已提供部分的人工智慧功能，包括內建於背景資訊面板裡的人工智慧客服專員、巨集與知識。進階人工智慧附加元件可為客服專員和管理員解鎖全新的人工智慧功能，包括採用生成式人工智慧的客服專員工具、智慧分揀和管理員巨集建議。如需詳細資訊，請參閱我們的<a href="/pricing/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">計劃與套餐。</span></a></p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div 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fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rl676:--panel:3" aria-hidden="true" aria-labelledby=":Rl676:--trigger:3" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">透明度是我們恪遵的原則。我們<a href="/trust-center/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 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data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rl676:--trigger:5" role="button" tabindex="0" aria-controls=":Rl676:--panel:5" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Zendesk 如何與 OpenAI 合作？</h5></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rl676:--panel:5" aria-hidden="true" aria-labelledby=":Rl676:--trigger:5" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Zendesk 在四月宣布與 OpenAI <a href="/newsroom/articles/zendesk-openai/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">正式建立夥伴關係</span></a>。 OpenAI 的 GPT-3 和 GPT-4 模型是引領業界風騷的大型語言模型，只要適當地應用於客戶體驗領域，便能發揮驚人的潛力。在 Zendesk，OpenAI 目前主要為客服專員和知識庫提供重點摘要、內容擴展和語氣轉換等功能，同時也為人工智慧客服專員提供生成式回覆和人格塑造等功能。</p></div></section></div></div></div></div></div></div></div></section><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 hTUrWn"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 ggXwKy Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gFGTzT Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">其他資源</h2><hr width="100" class="Dividerstyle__DividerRoot-sc-5fuxjc-0 dVFtfS"/></div></div><div class="StyledRow-sc-xjsdg1-0 ggXwKy Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gFGTzT Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Carouselstyle__CarouselHeader-sc-o4o4ur-4 iHOpQj"><div></div></div><div class="slick-slider Carouselstyle__CarouselSlider-sc-o4o4ur-6 ezPpYm slick-initialized" dir="ltr"><button type="button" data-role="none" class="slick-arrow slick-prev slick-disabled" style="display:block"> Previous</button><div class="slick-list"><div class="slick-track" style="width:125%;left:0%"><div data-index="0" class="slick-slide slick-active slick-current" tabindex="-1" aria-hidden="false" style="outline:none;width:20%"><div><div tabindex="-1" 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與其他大型語言模式如何改變客戶體驗。","zen-66":"閱讀文章","zen-67":"運用人工智慧縮減成本","zen-68":"運用人工智慧掌控成本，同時維繫緊密的客戶關係。","zen-69":"立即探索","zen-70":"運用內建的智慧","zen-71":"啟用智慧分揀功能之後，系統會自動將完整的背景資訊加入工單當中。","zen-72":"開始使用 Zendesk 人工智慧","zen-73":"10 億","zen-74":"Zendesk Relate","zen-75":"了解 Zendesk 人工智慧可為您實現什麼願景","zen-76":"立即註冊","zen-77":"立即觀看","_tms_delivery":"2024-08-13 17:03:52","_edit_lock":"1730191609:5504","_edit_last":"3261","zen-next-biz-eyebrow":"\u003cstrong\u003e使用人工智慧控制成本\u003c/strong\u003e 瞭解對客戶體驗應用人工智慧何以是企業成功的必要環節","zen-next-biz-eyebrow-cta":"取得手冊","zen-economist-webinar-eyebrow":"\u003cstrong\u003e業務趨勢\u003c/strong\u003e 透過 Economist Impact，瞭解人工智慧的影響力如何革新客戶體驗","zen-economist-webinar-eyebrow-cta":"立即註冊","zen-eyebrow-next-big-ai-drop-copy":"\u003cstrong\u003e下場大型 Zendesk 人工智慧發表。\u003c/strong\u003e 歡迎參加我們在 10 月 5 日舉辦的虛擬產品發表。","zen-eyebrow-next-big-ai-drop-copy-post":"\u003cstrong\u003e下場大型 Zendesk 人工智慧發表。\u003c/strong\u003e 別錯過虛擬產品發表。","zen-register-now":"立即註冊","zen-watch-now":"立即觀看","zen-common-contact-sales":"聯絡銷售","zen-common-new":"全新","zen-common-getearlyaccess":"搶先體驗","zen-common-getthedetails":"取得詳情","zen-common-watchkeynote":"觀看專題演說","zen-common-readcustomerstory":"檢視客戶案例","zen-hero-supertitle":"人工智慧","zen-hero-heading":"Zendesk 人工智慧已經有能力提供出色的客戶服務","zen-hero-text":"唯有 Zendesk 人工智慧是基於數十億個真實的客戶服務互動而打造。它真正了解客戶體驗，讓您從第一天開始使用就能釋放個人化支援的威力，並免除各種瑣碎雜事。 ","zen-hero-alt":"紫色背景前的拱門閃耀著一道白色光芒。一位戴著耳機並手拿筆記型電腦的人正站在門口。他們準備走向光明大道，釋放人工智慧在客戶服務領域上的潛能。","zen-benefits-supertitle":"優勢","zen-benefits-heading":"最適合貴公司的專家客戶體驗","zen-benefits-card1-heading":"助客服專員一臂之力","zen-benefits-card1-text":"人工智慧工具能提供回應建議並偵測客戶意圖，幫助客服專員提供更出色的服務。","zen-benefits-card1-alt":"兩隻手相互交疊，代表人工智慧與客服專員相輔相成。","zen-benefits-card2-heading":"向笨手笨腳的機器人說再見","zen-benefits-card2-text":"Zendesk 機器人能夠自行解決問題或是轉接給合適的專員處理，完全不需要人工介入。","zen-benefits-card2-alt":"一顆綠色的機器人頭看起來狀況不佳，顯示出與人工智慧相比之下，舊的客戶體驗機器人顯得過時且無用。","zen-benefits-card3-heading":"依據您的業務需求自訂","zen-benefits-card3-text":"個人化意圖標籤和人工智慧導向深入見解，幫助您有效提升營運效率。您將可預測需求並提供正確的答案。","zen-benefits-card3-alt":"一隻手握著扳手，彷彿 Zendesk人工智慧是您改善營運的利器。","zen-genai-supertitle":"生成式人工智慧","zen-genai-heading":"讓人工智慧承擔工作","zen-genai-text":"客戶支援並非一蹴可幾。 OpenAI 技術支援的 Zendesk 生成式人工智慧，幫助您事半功倍。只需動幾下手指，立即改變聲調、自動撰寫支援文章，並部署人聲機器人。","zen-genai-cta-1":"搶先體驗","zen-genai-cta-2":"觀看專題演說","zen-bots-supertitle":"機器人與自動化","zen-bots-heading":"機器人效用前所未見","zen-bots-accordion1-heading":"您的機器人不再需要呵護","zen-bots-accordion1-text":"生成式人工智慧驅動的機器人以自然的人類語言來支援客戶需要。只需設定調性來搭配您的品牌形象，機器人就能接著自動分享正確的資訊。","zen-bots-accordion2-heading":"取得資料導向的自動化建議","zen-bots-accordion2-text":"我們針對常見問題為機器人進行預備訓練，並使用過去的機器人對話來建議確切需要機器人支援的主題。客戶可準確地獲得想要的協助，完全無需等待。","zen-bots-accordion2-cta":"如何使用意圖","zen-bots-accordion3-heading":"只需動幾下手指，立即建構機器人","zen-bots-accordion3-text":"預測需求、推廣自助服務，並為每一位客戶提供即時解答。每個 Zendesk 計劃都適用。","zen-bots-accordion3-cta":"閱讀機器人組建器指南","zen-agents-supertitle":"客服專員效率","zen-agents-heading":"這是一個客服專員生產力的新時代","zen-agents-accordion1-heading":"精準地解決問題","zen-agents-accordion1-text":"在人工智慧的加持下，客服專員能夠快速地擴展訊息內容、摘要整理重點並改變語氣，迅速且全面地解決問題。","zen-agents-accordion2-heading":"為客服專員提供完整的背景資訊","zen-agents-accordion2-text":"我們打造出業界最先進的工作分揀工具，助您減少訊息及電子郵件的人工分類與優先順序排列作業。客服專員甚至可在對話開始前，預測客戶的需求並了解其感受。","zen-agents-accordion3-heading":"加速解決問題","zen-agents-accordion3-text":"運用\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4964463770650-Introduction-to-intelligent-triage-and-Intelligence-in-the-context-panel-EAP-\"\u003e工作區內建的情報\u003c/a\u003e加速處理請求。我們使用人工智慧為客服專員提示重要的深入見解、工單與通話摘要、相似的工單，然後提供他們解決問題的建議。","zen-agents-accordion4-heading":"呈現合適的資訊","zen-agents-accordion4-text":"客服專員在收到個人化文章推薦之後，即可在對話期間適時地與客戶分享。","zen-knowledgebase-supertitle":"智慧型知識庫","zen-knowledgebase-heading":"自助服務變得更加聰明","zen-knowledgebase-text":"自動將幾個內容重點改寫為一篇完整的文章。您只需建立一次，就能散佈到整個客服中心進行全面更新。您也可以改變語氣——從友善到正式。如果您不確定缺少哪些文章，內容提示會提供建議清單。","zen-knowledgebase-cta":"探索知識庫","zen-customerstories-supertitle":"證言","zen-customerstories-slide1-quote":"「Zendesk 人工智慧讓我們得以專注於品質和指導，而不是浪費時間閱讀工單和手動分類。」","zen-customerstories-slide1-cited":"Ian Hunt","zen-customerstories-slide1-title":"Liberty London 客戶服務總監","zen-customerstories-slide1-company":"Liberty London","zen-customerstories-slide1-stat1-figure":"9+","zen-customerstories-slide1-stat1-data":"客戶滿意度 (CSAT) 提升比率","zen-customerstories-slide1-stat2-figure":"-73%","zen-customerstories-slide1-stat2-data":"回應時間縮短比率","zen-customerstories-slide2-quote":"「無需任何開發者支援，我就能馬上導入人工智慧。而且能夠隨開即用，真的讓我們大開眼界。」","zen-customerstories-slide2-cited":"Aashley Malsbury","zen-customerstories-slide2-title":"Grove 資深營運經理","zen-customerstories-slide2-company":"Grove","zen-customerstories-slide2-stat1-figure":"95%","zen-customerstories-slide2-stat1-data":"傳訊之客戶滿意度","zen-customerstories-slide2-stat2-figure":"-80%","zen-customerstories-slide2-stat2-data":"交談量減少比率","zen-customerstories-slide3-quote":"「在我們的客服專員離線期間，機器人能夠完美地取代，滿足使用者一切需求。他們可以詢問機器人以快速獲得解答，因此無需寄送電子郵件給我們，並等到隔天才能收到回覆。","zen-customerstories-slide3-cited":"Trishia Mercado","zen-customerstories-slide3-title":"Photobucket 會員互動團隊主任","zen-customerstories-slide3-company":"Photobucket","zen-customerstories-slide3-stat1-figure":"-30%","zen-customerstories-slide3-stat1-data":"年度工單量減少比率","zen-customerstories-slide3-stat2-figure":"96%","zen-customerstories-slide3-stat2-data":"傳訊之客戶滿意度","zen-employeeexperience-supertitle":"專為員工體驗開發的人工智慧","zen-employeeexperience-heading":"讓您的內部團隊自由發揮","zen-employeeexperience-text":"將重複性的請求轉交給預先訓練過的機器人處理，這些機器人事先已經透過數百萬個人力資源和資訊科技互動完成訓練。您還可以設定意圖，將敏感主題直接轉交給合適的團隊處理，以便每個人都能適才適所。 ","zen-employeeexperience-cta":"取得詳情","zen-employeeexperience-alt":"一位身穿紫色毛衣的員工坐在筆記型電腦旁，協助另一位員工處理一項內部團隊請求。他們給員工的訊息寫著「這件事我可以幫上忙！請將此問題呈報給您的 IT 部門。」","zen-dataprotection-supertitle":"資料保護","zen-dataprotection-heading":"企業級安全性與隱私權","zen-dataprotection-text":"Zendesk 人工智慧與 Zendesk 全系列產品皆遵循著相同的安全性標準，因為我們知道客戶資料不容有一絲閃失。對於需要更多保護的行業，我們的進階資料隱私權與保護附加元件能夠提供更進一步的安全性。","zen-dataprotection-cta":"取得詳情","zen-dataprotection-alt":"幾個代表客戶資料的多色球體放在一個透明的盒子裡。兩把金鎖牢靠地鎖住盒子，確保資料萬無一失。","zen-faq-heading":"常見問題","zen-faq-faq1-question":"如何取得 Zendesk 人工智慧？","zen-faq-faq1-answer":"目前 Suite Professional 計劃或更高階計劃之客戶可使用進階人工智慧。如果您想要嘗試我們全新的生成式人工智慧功能，請\u003ca href=\"https://forms.gle/dRxkfG2Nd4S1SnhW6\"\u003e在此註冊\u003c/a\u003e。","zen-faq-faq2-question":"Zendesk 進階人工智慧費用多少？","zen-faq-faq2-answer":"完整價格與套裝資訊請參閱\u003ca href=\"/pricing/\"\u003e此處\u003c/a\u003e。","zen-faq-faq3-question":"標準人工智慧與進階人工智慧的功能有哪些？","zen-faq-faq3-answer":"Zendesk 現有的 Suite 方案已提供部分的人工智慧與機器人功能，包括內建於背景資訊面板裡的標準機器人、巨集與知識。進階人工智慧附加元件可解鎖全新的人工智慧功能，包括進階機器人、以人工智慧為基礎的客服專員工具、智慧分揀與管理員巨集建議。如需詳細資訊，請參閱我們的\u003ca href=\"/pricing/\"\u003e計劃與套件\u003c/a\u003e。","zen-faq-faq4-question":"Zendesk 如何確保我的資料安全？","zen-faq-faq4-answer":"透明度是我們恪遵的原則。我們\u003ca href=\"/trust-center/\"\u003e遵循一切相關法規\u003c/a\u003e，包括《一般資料保護規範》。我們的機器學習工作恪遵下列原則：我們尊重資料的在地性與刪除規定，而且我們要求精準。在\u003ca href=\"/newsroom/articles/building-responsible-ai/\"\u003e此處\u003c/a\u003e瞭解更多關於我們所採用方法的資訊。","zen-faq-faq5-question":"意圖模型適用哪些行業？","zen-faq-faq5-answer":"Zendesk 人工智慧在出廠時，已針對金融服務、保險、資訊科技、人力資源、旅遊、餐飲業、觀光、零售和軟體等領域完成預先訓練。","zen-faq-faq6-question":"Zendesk 如何與 OpenAI 合作？","zen-faq-faq6-answer":"Zendesk 在四月宣布與 OpenAI \u003ca href=\"/newsroom/articles/zendesk-openai/\"\u003e正式建立夥伴關係\u003c/a\u003e。 OpenAI 的 GPT-3 和 GPT-4 模型是引領業界風騷的大型語言模型，只要適當地應用於客戶體驗領域，便能發揮驚人的潛力。在 Zendesk，OpenAI 目前主要為客服專員和知識庫提供重點摘要、內容擴展和語氣轉換等功能，同時也為機器人提供生成式回覆和人格塑造等功能。","zen-resources-supertitle":"其他資源","zen-resources-card1-heading":"釋放人工智慧的無窮威力。","zen-resources-card2-heading":"使用 Zendesk 進階人工智慧的最佳實務。","zen-resources-card3-heading":"歡迎使用人工智慧，大幅提升客戶對您的信任。","zen-resources-card4-heading":"Zendesk 的下一步：生成式人工智慧、安全性與專為員工體驗打造的人工智慧。","zen-resources-type-report":"報告","zen-resources-type-article":"文章","zen-resources-type-news":"新聞","zen-footer-supertitle":"立即開始","zen-footer-heading":"免費試用 Zendesk","zen-footer-alt":"一堆球擺放在紫色背景前。雖然它們的質地、顏色和大小各有不同，卻能匯聚成一幅美麗的圖像，就像 Zendesk 人工智慧是建立在數十億個彼此不同但卻交疊的客戶資料點上一樣。","featured-image":"https://web-assets.zendesk.com/images/p-ai/showcase/hero.jpg","zen-eyebrow-earlybird":"\u003cstrong\u003e2024 年 ZENDESK RELATE 活動\u003c/strong\u003e開放報名：早鳥現場報名","zen-eyebrow-earlybird-cta":"取得 $695 門票","zen-cxt24-report":"\u003cstrong\u003e2024 年客戶體驗趨勢\u003c/strong\u003e 用 10 種新趨勢解鎖智能客戶體驗的威力","zen-cxt24-report-cta":"獲取報告","zen-cxt24-event":"\u003cstrong\u003e2024 年客戶體驗趨勢事件\u003c/strong\u003e 提前一窺客戶體驗的未來","zen-cxt24-event-cta":"立即註冊","zen-agents-accordion1-text-p1":"在人工智慧的加持下，客服專員能夠快速地","zen-agents-accordion1-text-cta":"擴展訊息內容、摘要整理重點並改變語氣，","zen-agents-accordion1-text-p2":"迅速且一致地解決問題。","zen-kb-1":"不費吹灰之力地撰寫文章","zen-kb-2":"自動將幾個內容重點改寫為一篇\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/6267360002714-Using-generative-AI-to-expand-and-enhance-the-tone-of-help-center-content-EAP\"\u003e完整的文章\u003c/a\u003e。您只需建立文章一次，就能散佈到整個客服中心進行全面更新。您也可以改變語氣——友善或正式。","zen-kb-3":"識別内容空缺","zen-kb-4":"無需額外工作，即可改善知識庫。 \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834068890-Understanding-Content-Cues\"\u003e内容提示使用機器學習發現並優先考慮\u003c/a\u003e新的文章構想。","zen-kb-5":"更快找到資訊","zen-kb-6":"語義搜尋\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/5641000272922-Announcing-semantic-search-in-Guide\"\u003e瞭解搜尋查詢的含義\u003c/a\u003e，即使您未使用確切的關鍵字，也能顯示最相關的結果。","zen-relate24-event-eyebrow-body":"\u003cstrong\u003eZENDESK RELATE\u003c/strong\u003e 串流播放我們的旗艦會議主題演講","zen-relate24-event-eyebrow-cta":"立即註冊","zen-relate24-event-eyebrow-body-obama":"\u003cstrong\u003e新聞快報\u003c/strong\u003e美國前第一夫人 Michelle Obama 將參加 Zendesk Relate 大會","zen-common-watchvideo":"觀看影片","zen-relate24-event-eyebrow-body-post":"\u003cstrong\u003eZENDESK RELATE 隨選播放\u003c/strong\u003e掌握 Zendesk 人工智慧產品最新消息，並參加專屬課程，瞭解以人工智慧為基礎的客戶體驗、員工體驗，以及人力資源互動。","zen-relate-2024-1":"人工智慧","zen-relate-2024-2":"Zendesk 人工智慧提升服務專業，創造優質體驗","zen-relate-2024-3":"唯有 Zendesk 人工智慧是基於數十億個真實的客戶服務互動而打造。它真正了解客戶體驗，讓您從第一天開始使用就能釋放個人化支援的威力，並免除各種瑣碎雜事。","zen-relate-2024-4":"ZENDESK 人工智慧運作方式","zen-relate-2024-5":"將智慧功能融入每一次互動","zen-relate-2024-6":"第一線作業自動化","zen-relate-2024-7":"生意興隆值得開心。 AI 專員可助您一臂之力，輕鬆管理令人應接不暇的需求，從容解決各種互動挑戰。","zen-relate-2024-8":"客服專員神隊友","zen-relate-2024-9":"出色完成客服專員的工作，從未如此簡單。人工智慧工具能為客服專員提供處理互動所需的完整背景資訊和指引。","zen-relate-2024-10":"大規模營運","zen-relate-2024-11":"全面掌握最佳化服務營運的方法。使用人工智慧為客戶創造驚喜體驗，提振客服專員士氣，並簡化工作流程。","zen-relate-2024-12":"人工智慧機器人","zen-relate-2024-13":"讓 AI 專員分擔任務。","zen-relate-2024-14":"Zendesk 人工智慧客服專員比一般機器人更智慧、更可靠，獨立作業的能力也更強。具備處理高度複雜互動的能力，擅長客戶服務，可為真人客服專員分擔重擔。","zen-relate-2024-15":"瞭解人工智慧客服專員","zen-relate-2024-16":"客服專員效率","zen-relate-2024-17":"讓客服專員化身績效高手","zen-relate-2024-18":"腦力加倍","zen-relate-2024-19":"我們的人工智慧智能助理不僅能提供意見，也會採取行動，根據您的業務政策為客服專員建議適當的回應方式與行動。","zen-relate-2024-20":"短短幾秒即可傳送個人化的回覆","zen-relate-2024-21":"利用生成式人工智慧進行回覆，客戶滿意度快速飆漲。客服專員可擴展訊息內容和改變語氣，讓體驗更加個人化。","zen-relate-2024-22":"提供客服專員完整詳細資訊","zen-relate-2024-23":"為工作區中的每一次互動提供完整背景資訊，讓客服專員自信應對。客服專員在對話開始前，即可掌握客戶需求，並瞭解其感受。","zen-relate-2024-24":"獲得值得信賴的建議","zen-relate-2024-25":"使用人工智慧建議自動執行常見回應，提高客服專員處理並解決各種狀況的速度。如有需要，客服專員也可仰賴人工智慧提供的互動指導。","zen-relate-2024-26":"最佳化工作流程","zen-relate-2024-27":"推動客戶體驗全面轉型","zen-relate-2024-28":"對客戶瞭若指掌","zen-relate-2024-29":"自動掌握客戶需求、瞭解其感受、語言和表達方式。進一步客製化所要偵測和擷取的內容，掌握關鍵核心資訊。","zen-relate-2024-30":"無須人工轉接","zen-relate-2024-31":"輕鬆縮短解決問題的時間。根據客戶需求、感受以及最適合處理問題的客服專員，自動轉接最新收到的互動請求。","zen-relate-2024-32":"預測接下來可自動執行的作業","zen-relate-2024-33":"由人工智慧分析工單完整的背景資訊，並建議全新的預製回應內容，減少工作清單上另一項耗日費時的任務。","zen-relate-2024-34":"即時生成內容","zen-relate-2024-35":"自動將幾個內容重點改寫為一篇完整的文章，節省時間。按下發佈，並利用 GenAI 找出可立即回覆客戶的建議內容。","zen-relate-2024-36":"專為員工體驗開發的人工智慧","zen-relate-2024-37":"讓您的內部團隊自由發揮","zen-relate-2024-38":"將重複性的請求轉交給預先訓練過的人工智慧客服專員處理，這些專員事先已經透過數百萬個人力資源和資訊科技互動完成訓練。將敏感主題轉交給合適的團隊處理，讓每個人都能適才適所。","zen-relate-2024-39":"進階資料隱私權與保護","zen-relate-2024-40":"企業級安全性與隱私權","zen-relate-2024-41":"保護客戶資料安全至關重要，因此 Zendesk 人工智慧與 Zendesk 全系列產品皆遵循相同的標準。對於需要更多保護的企業，我們的進階資料隱私權與保護附加元件可提供最高的安全層級。","zen-relate-2024-42":"如何取得 Zendesk 人工智慧進階功能？","zen-relate-2024-43":"Support 和 Suite Professional 計劃與更高階計劃之客戶，皆可使用進階人工智慧。","zen-relate-2024-44":"Zendesk 進階人工智慧費用多少？","zen-relate-2024-45":"完整價格與套裝資訊請參閱\u003ca href=\"/pricing/\"\u003e此處\u003c/a\u003e。","zen-relate-2024-46":"Suite 和進階人工智慧的功能有哪些？","zen-relate-2024-47":"Zendesk 現有的 Suite 方案已提供部分的人工智慧功能，包括內建於背景資訊面板裡的人工智慧客服專員、巨集與知識。進階人工智慧附加元件可為客服專員和管理員解鎖全新的人工智慧功能，包括採用生成式人工智慧的客服專員工具、智慧分揀和管理員巨集建議。如需詳細資訊，請參閱我們的\u003ca href=\"/pricing/\"\u003e計劃與套餐。\u003c/a\u003e","zen-relate-2024-48":"Zendesk 如何確保我的資料安全？","zen-relate-2024-49":"透明度是我們恪遵的原則。我們\u003ca href=\"/trust-center/\"\u003e遵循一切相關法規\u003c/a\u003e，包括《一般資料保護規範》。我們的機器學習工作恪遵下列原則：我們尊重資料的在地性與刪除規定，而且我們要求精準。在\u003ca href=\"/newsroom/articles/building-responsible-ai/\"\u003e此處\u003c/a\u003e瞭解更多關於我們所採用方法的資訊。","zen-relate-2024-50":"Zendesk 意圖模型適用於哪些產業？","zen-relate-2024-51":"Zendesk 人工智慧在出廠時，已針對金融服務、保險、資訊科技、人力資源、旅遊、餐飲業、觀光、零售、軟體，以及媒體和娛樂等領域完成預先訓練。","zen-relate-2024-52":"Zendesk 如何與 OpenAI 合作？","zen-relate-2024-53":"Zendesk 在四月宣布與 OpenAI \u003ca href=\"/newsroom/articles/zendesk-openai/\"\u003e正式建立夥伴關係\u003c/a\u003e。 OpenAI 的 GPT-3 和 GPT-4 模型是引領業界風騷的大型語言模型，只要適當地應用於客戶體驗領域，便能發揮驚人的潛力。在 Zendesk，OpenAI 目前主要為客服專員和知識庫提供重點摘要、內容擴展和語氣轉換等功能，同時也為人工智慧客服專員提供生成式回覆和人格塑造等功能。","zen-resources-card4-heading-2":"Zendesk 的下一步：生成式人工智慧、安全性與專為員工體驗打造的人工智慧","zen-relate-2024-video-alt-1":"人工智慧客服專員與您現有的技術堆疊整合後，即可執行端對端操作。這張產品圖片顯示 AI 專員和一位想要為訂單退貨的客戶互動。以紫色標示，人工智慧客服專員會追蹤編號 #44433 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