Fair & Ethical Sourcing

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about="/sustainability/fair-ethical-sourcing" typeof="schema:WebPage" class="node node--type-page node--view-mode-full clearfix"> <header> <span property="schema:name" content="Fair & Ethical Sourcing" class="rdf-meta hidden"></span> </header> <div class="node__content clearfix"> <div class="node-banner"> <div id="block-zalora-theme-breadcrumbs" class="block block-system block-system-breadcrumb-block"> <div class="content"> <nav role="navigation" aria-label="breadcrumb"> <ol class="breadcrumb"> <li class="breadcrumb-item"> <a href="/">Home</a> </li> <li class="breadcrumb-item"> <a href="/sustainability">Sustainability</a> </li> <li class="breadcrumb-item active"> Fair & Ethical Sourcing </li> </ol> </nav> </div> </div> <div class="node-banner-wrap"> <div class="mobilebannerimg"> <div class="field field--name-field-mobile-banner field--type-image field--label-hidden field__item"> <img src="/sites/default/files/2022-04/banner%20prin_0.jpeg" width="1047" height="1080" alt="Fair & Ethical Sourcing" typeof="foaf:Image" /> </div> </div> <div class="bannerimg"> <img src="/sites/default/files/2022-04/our%20principles%20banner%20image_0.jpeg" width="1920" height="970" alt="Fair & Ethical Sourcing" typeof="foaf:Image" /> </div> <div class="main-tit-bdy"> <div class="main-tit-bdy-bot"> <div class="node-title amari-regular-120"><span property="schema:name" class="field field--name-title field--type-string field--label-hidden">Fair & Ethical Sourcing</span> </div> <div class="apercu-light-22 apercu-medium-strong-18 node-banner-body"><p> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><style type="text/css"> <![CDATA[/* ><!]]>*/ </style> </div> </p> </div> <div class="smooth-scroll-menu"> <div> <a href="#our_ethical_trade_framework"> OUR ETHICAL TRADE FRAMEWORK </a> </div> <div> <a href="#capacity_building_of_our_suppliers_and_buyers"> CAPACITY BUILDING OF OUR SUPPLIERS AND BUYERS </a> </div> <div> <a href="#brand_collaboration_on_sustainability"> BRAND COLLABORATION ON SUSTAINABILITY </a> </div> <div> <a href="#management_of_our_labour_service_providers"> MANAGEMENT OF OUR LABOUR SERVICE PROVIDERS </a> </div> </div> </div> </div> <div class="banner-right-img"> </div> </div> </div> <div class="field field--name-field-paragraph field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <div class="paragraph paragraph--type--main-img-txt-ater- paragraph--view-mode--default" id="paragraph-1072"> <div class="img-txt-alter field field--name-field-img-and-text- field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <div class="paragraph paragraph--type--image-and-text-alternative- paragraph--view-mode--default" > <div class="left-div col-lg-6 col-sm-12"> <div class="img-alter field field--name-field-image-alter field--type-image field--label-hidden field__item"> <img src="/sites/default/files/2022-04/FAIR%20%26%20ETHICAL%20SOURCING%402x.jpg" width="1882" height="1080" alt="fair and ethical sourcing" loading="lazy" typeof="foaf:Image" /> </div> </div> <div class="right-div col-lg-6 col-sm-12"> <div class="text-alter apercu-light-22 amari-regular-h2-70 field field--name-field-text-area-alter field--type-text-long field--label-hidden field__item"><p>ZALORA recognises the responsibility that we share with our own-brand suppliers to source products in an ethical and transparent manner and we want our employees and customers to be confident that the people who make our products are treated fairly, enjoy decent human rights and are not exposed to unsafe working conditions. We are committed to ensure our practices and responsibilities are aligned with the United Nations Universal Declaration of Human Rights (UDHR) and the United Nation Guiding Principles on Business and Human Rights (UNGP-BHR), and we work with brands who share our commitment and verify the existence of those.</p> </div> </div> <div class="field field--name-field-gradient-1-color field--type-string field--label-hidden field__item">#F285A5</div> <div class="field field--name-field-gradient-2-color field--type-string field--label-hidden field__item">#DF5B97</div> </div> </div> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--text-area paragraph--view-mode--default" id="paragraph-1128"> <div class="text-area-solo container clearfix text-formatted field field--name-field-text-area field--type-text-long field--label-hidden field__item"><div contenteditable="false" tabindex="-1"> <div class="bs_grid" data-widget="bs_grid_widget"> <div class="row" data-row-lg="none" data-row-md="none" data-row-none="equal" data-row-sm="none" data-row-xl="none"> <div class="col-lg-4"> <div class="field field--name-field-label-lwir field--type-string field--label-hidden field__item">Our 2030 Fair & Ethical Sourcing Targets</div> <div class="clearfix text-formatted field field--name-field-label-text-bottom field--type-text-long field--label-hidden field__item"> <p class="mb-lg-0">聽</p> <p class="mb-lg-0">Our 2030 Fair & Ethical Sourcing targets demonstrate our commitment to be fair to the people making our own-brand products and collaborate with our brand partners to drive continuous improvement on social impacts in their own supply chains:</p> </div> <p>聽</p> </div> <div class="col-lg-8"> <div contenteditable="false" tabindex="-1"> <div class="bs_grid table" data-widget="bs_grid_widget"> <div class="row" data-row-lg="none" data-row-md="none" data-row-none="equal" data-row-sm="none" data-row-xl="none"> <div class="col-3"> <center> <h4>100%</h4> </center> </div> <div class="col-9"> <p><b>Third Party brands meeting ZALORA鈥檚 human rights standards for brands</b></p> </div> </div> <div class="row" data-row-lg="none" data-row-md="none" data-row-none="equal" data-row-sm="none" data-row-xl="none"> <div class="col-3"> <center> <h4>100%</h4> </center> </div> <div class="col-9"> <p><b>Tier 1 own-brand factories assessed against living wages benchmarks where they exist</b></p> </div> </div> <div class="row" data-row-lg="none" data-row-md="none" data-row-none="equal" data-row-sm="none" data-row-xl="none"> <div class="col-3"> <center> <h4>100%</h4> </center> </div> <div class="col-9"> <p><b>Own-brand purchase orders placed in line with responsible purchasing practices</b></p> </div> </div> <div class="row" data-row-lg="none" data-row-md="none" data-row-none="equal" data-row-sm="none" data-row-xl="none"> <div class="col-3"> <center> <h4>100%</h4> </center> </div> <div class="col-9"> <p><b>Workers in own-brand Tier 1 factories can access an independent grievance mechanism or an effective in-factory worker dialogue mechanism</b></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="hidden field field--name-field-field-class field--type-string field--label-hidden field__item">z-py-90 laptop-f50 laptop-f16</div> <div class="field field--name-field-gradient-1-color field--type-string field--label-hidden field__item">#F8F8F8</div> <div class="field field--name-field-gradient-2-color field--type-string field--label-hidden field__item">#F8F8F8</div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--text-area paragraph--view-mode--default" id="paragraph-1075"> <div class="text-area-solo container clearfix text-formatted field field--name-field-text-area field--type-text-long field--label-hidden field__item"><h2>Our 2023 Performance</h2> <div contenteditable="false" tabindex="-1"> <div class="bs_grid" data-widget="bs_grid_widget"> <div class="row" data-row-lg="none" data-row-md="none" data-row-none="equal" data-row-sm="none" data-row-xl="none"> <div class="col"> <h3>100%</h3> <p class="text-align-justify">Tier 1 own-brand <strong>factory list published</strong> on ZALORA鈥檚 website</p> </div> <div class="col"> <h3>100%</h3> <p class="text-align-justify">Tier 1 own-brand factories engaged in ethical sourcing <strong>training programs</strong></p> </div> <div class="col"> <h3>100%</h3> <p class="text-align-justify">Workers in own-brand Tier 1 factories can access an <strong>independent grievance mechanism</strong> or an <strong>effective in-factory worker dialogue mechanism</strong></p> </div> </div> <div class="row" data-row-lg="none" data-row-md="none" data-row-none="equal" data-row-sm="none" data-row-xl="none"> <div class="col"> <h3>100%</h3> <p class="text-align-justify">Tier 1 factories <strong>audited</strong> by an <strong>independent third party audit firm</strong></p> </div> <div class="col"> <p>聽</p> </div> <div class="col"> <p>聽</p> </div> </div> </div> </div> </div> <div class="hidden field field--name-field-field-class field--type-string field--label-hidden field__item">z-py-90 margin-3-grid laptop-f50 laptop-f16 txt-area-style2 border-bottom</div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--text-area paragraph--view-mode--default" id="paragraph-1076"> <div class="text-area-solo container clearfix text-formatted field field--name-field-text-area field--type-text-long field--label-hidden field__item"><h2>OUR ETHICAL TRADE FRAMEWORK</h2> <p>ZALORA has 12 own-brands on apparel products (ZALORA Basics, ZALORA Work, ZALORA Occasion, ZALORA Active, Origin by ZALORA, ZALORA Studios, Zalia, Zalia Basics, Earth by Zalia Basics, Lubna, Lubna Homme and Lubna Kids) . As we do not own any manufacturing facilities, these products are designed in house and manufactured by a relatively small supply chain, of which we have established visibility. In 2023, we had 7 Tier 1 factories in both China and Indonesia, which employed 399 people, 68% of which were female and 32% were male. To emphasize our commitment to transparency, <strong>since 2020 we have published our own-brand Tier 1 factory list</strong> and will update it on a quarterly basis to consistently provide our stakeholders and customers with an up-to-date view of our supply chain. In addition, <strong>this list is also available at the Open Apparel Registry</strong>, an open source map and database of global apparel facilities.</p> </div> <div class="hidden field field--name-field-field-class field--type-string field--label-hidden field__item">z-pt-90 laptop-f50 laptop-f16</div> <div class="id-sec hidden field field--name-field-id-section field--type-string field--label-hidden field__item">OUR ETHICAL TRADE FRAMEWORK</div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--text-area paragraph--view-mode--default" id="paragraph-1077"> <div class="text-area-solo container clearfix text-formatted field field--name-field-text-area field--type-text-long field--label-hidden field__item"><p>聽</p> <div class="iframe-map"> <center><iframe frameborder="0" src="https://opensupplyhub.org/facilities?contributors=2574&embed=1" style="width:1036px;height:666px" title="embedded-map" loading="lazy"></iframe></center> </div> <p>聽</p> <p class="text-align-center"><a class="btn-link" href="/sites/default/files/2024-10/ZALORA%20Private%20Label%20Brands%20Factory%20List%20Sep'24.pdf" rel="noreferrer" target="_blank">FIND OUR OWN-BRAND TIER 1 FACTORY LIST</a></p> </div> <div class="hidden field field--name-field-field-class field--type-string field--label-hidden field__item">padding-bottom-90</div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--text-area paragraph--view-mode--default" id="paragraph-1078"> <div class="text-area-solo container clearfix text-formatted field field--name-field-text-area field--type-text-long field--label-hidden field__item"><p>All our suppliers including own-brands and third party providers of goods and services are required to conform to our Supplier Code of Conduct which sets out our social and environmental performance expectations covering employment practices, working conditions, environmental protection and governance. They must also adhere to our Animal Welfare Policy which outlines our expectations as to how and where animal materials are used in our products, and is applicable to both our own brands and our third party brand partners.<br /> 聽</p> <p class="text-align-center"><a class="btn-link" href="/sites/default/files/2023-02/ZALORA-Supplier-Code-of-Conduct-Updated-November-2022_CN.pdf" rel="noreferrer" target="_blank">FIND OUR SUPPLIER CODE OF CONDUCT</a> <a class="btn-link file file--mime-application-pdf file--application-pdf" data-entity-type="file" data-entity-uuid="c424937f-360e-455c-b01a-5e95ab624293" filename="ZALORA Animal Welfare Policy (April 2022).pdf" href="/sites/default/files/inline-files/Zalora Animal Welfare Policy v3.0 - May 2023.pdf" rel="noreferrer" target="_blank">FIND OUR ANIMAL WELFARE POLICY</a></p> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--main-img-txt-ater- paragraph--view-mode--default" id="paragraph-1082"> <div class="img-txt-alter field field--name-field-img-and-text- field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <div class="paragraph paragraph--type--image-and-text-alternative- paragraph--view-mode--default" > <div class="left-div col-lg-6 col-sm-12"> <div class="img-alter field field--name-field-image-alter field--type-image field--label-hidden field__item"> <img src="/sites/default/files/2022-04/OUR%20ETHICAL%20TRADE%20FRAMEWORK.jpeg" width="1601" height="803" alt="OUR ETHICAL TRADE FRAMEWORK" loading="lazy" typeof="foaf:Image" /> </div> </div> <div class="right-div col-lg-6 col-sm-12"> <div class="text-alter apercu-light-22 amari-regular-h2-70 field field--name-field-text-area-alter field--type-text-long field--label-hidden field__item"><p>To ensure adherence to our Supplier Code of Conduct, <strong>all Tier 1 factories producing our own-brand assortment are required to undergo a comprehensive social audit conducted by an independent third party audit firm</strong>.</p> <p>These audits involve independent and confidential worker interviews and cover elements of our Supplier Code of Conduct including labour rights, wages, working hours and health & safety. Each audit is rated within ZALORA鈥檚 in-house audit classification system which grades each non-compliance between minor and highly critical depending on its severity. Factories with unresolved critical or highly critical issues cannot be onboarded. Where an existing factory is re-audited (every 2 years) and a critical issue has arisen, there is a limited remediation period, the length of which is determined by the root cause of the issue. During the limited remediation period trade continues with the factory but if the issue is not resolved within the given period, production ceases and orders cannot be placed until the remediation is completed.</p> </div> </div> <div class="hidden field field--name-field-field-class field--type-string field--label-hidden field__item">z-pt-90 simple-style img-alt-big sus-reprt mob-no-pad-top right-img</div> </div> </div> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--text-area paragraph--view-mode--default" id="paragraph-1083"> <div class="text-area-solo container clearfix text-formatted field field--name-field-text-area field--type-text-long field--label-hidden field__item"><p>The purpose of our ethical trade framework is to achieve long term improvements in our supply chain and to build long term partnerships with our factories. Most of the factories that we are working with today have helped develop ZALORA鈥檚 own-brand labels over the years, and we believe that we have a responsibility to influence and support them in continuously improving their social standards. We actively support remediation efforts by providing on the ground assistance and tailored remediation action plans rather than distancing ourselves from them. We believe that this is the best way to make a real positive difference in the lives of the workers manufacturing our products, and this has resulted in a clear improvement of our factory base over the year.</p> </div> <div class="hidden field field--name-field-field-class field--type-string field--label-hidden field__item">border-bottom padding-bottom-90 mob-no-pad-top laptop-f16</div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--text-area paragraph--view-mode--default" id="paragraph-1084"> <div class="text-area-solo container clearfix text-formatted field field--name-field-text-area field--type-text-long field--label-hidden field__item"><h2>CAPACITY BUILDING OF OUR SUPPLIERS AND BUYERS</h2> <p>ZALORA develops steady relationships with our suppliers and goes beyond audits to accelerate our supply chain efforts in fair and ethical sourcing. We continue to actively build awareness and capabilities in both our suppliers and buyers on our social and environmental requirements and how to effectively operationalise those requirements into our supply chain.</p> </div> <div class="hidden field field--name-field-field-class field--type-string field--label-hidden field__item">z-py-90 border-bottom laptop-f50 laptop-f16</div> <div class="id-sec hidden field field--name-field-id-section field--type-string field--label-hidden field__item">CAPACITY BUILDING OF OUR SUPPLIERS AND BUYERS</div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--text-area paragraph--view-mode--default" id="paragraph-1086"> <div class="text-area-solo container clearfix text-formatted field field--name-field-text-area field--type-text-long field--label-hidden field__item"><h2>BRAND COLLABORATION ON SUSTAINABILITY</h2> </div> <div class="hidden field field--name-field-field-class field--type-string field--label-hidden field__item">z-py-90 laptop-f50 laptop-f16</div> <div class="id-sec hidden field field--name-field-id-section field--type-string field--label-hidden field__item">BRAND COLLABORATION ON SUSTAINABILITY</div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--main-img-txt-ater- paragraph--view-mode--default" id="paragraph-1088"> <div class="img-txt-alter field field--name-field-img-and-text- field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <div class="paragraph paragraph--type--image-and-text-alternative- paragraph--view-mode--default" > <div class="left-div col-lg-6 col-sm-12"> <div class="img-alter field field--name-field-image-alter field--type-image field--label-hidden field__item"> <img src="/sites/default/files/2022-04/BRAND%20COLLABORATION%20ON%20SUSTAINABILITY.jpg" width="1601" height="900" alt="BRAND COLLABORATION ON SUSTAINABILITY" loading="lazy" typeof="foaf:Image" /> </div> </div> <div class="right-div col-lg-6 col-sm-12"> <div class="text-alter apercu-light-22 amari-regular-h2-70 field field--name-field-text-area-alter field--type-text-long field--label-hidden field__item"><p>Although we have much greater ability to influence our own-brand supply chain, we recognise that we have a responsibility - and an opportunity - to influence the third party brands we work with to manage and mitigate their social and environmental impacts. Upholding the minimum requirements set out in our Supplier Code of Conduct is a prerequisite for all our third party brand partners.</p> <p>Providing greater transparency to customers about sustainability attributes of products and the feedback from our customers on how important sustainability is to them, have been key while engaging with our brands.This work lays the foundation for our commitment that <strong>all our third party brands will meet ZALORA鈥檚 human rights standards by 2030</strong>.</p> </div> </div> <div class="hidden field field--name-field-field-class field--type-string field--label-hidden field__item">simple-style img-alt-big sus-reprt mob-no-pad-top padding-bottom-90 border-bottom</div> </div> </div> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--text-area paragraph--view-mode--default" id="paragraph-1089"> <div class="text-area-solo container clearfix text-formatted field field--name-field-text-area field--type-text-long field--label-hidden field__item"><h2>MANAGEMENT OF OUR LABOUR SERVICE PROVIDERS</h2> <p>ZALORA engages people via labour service providers to supplement our directly employed workforce for picking and packing of customer orders, cleaning, security, maintenance and last mile delivery. The respect of fundamental human rights for people working in our operations but not directly employed by us is of no less importance than our own employees or those in our supply chain. We comprehensively map our providers and asses their risk, taking into consideration several risk factors which include national legislative environment on employment and company labor practices.</p> <p>Under the framework鈥檚 guidance, and in close collaboration with our labor service providers, ZALORA has facilitated the progressive remediation of non-compliances, particularly addressing outstanding migrant employee issues identified within providers in audits over the last three years. Nearly 50% of the labor service providers have attained approval status following the ZALORA labor service providers due diligence review. In 2024, ZALORA will continue actively supporting our labor service providers to improve non-compliance and achieve decent working conditions for workers. We will steadily progress towards our 2030 targets to ensure that 100% of labor service providers are approved in accordance with the employment and recruitment guidelines outlined in the ZALORA framework.</p> </div> <div class="hidden field field--name-field-field-class field--type-string field--label-hidden field__item">z-py-90 laptop-f50 laptop-f16</div> <div class="id-sec hidden field field--name-field-id-section field--type-string field--label-hidden field__item">MANAGEMENT OF OUR LABOUR SERVICE PROVIDERS</div> </div> </div> <div class="field__item"> <div class="paragraph get-in-touch apercu-light-22 paragraph--type--get-in-touch paragraph--view-mode--default"> <div class="content"> <div class="col-12"> <div class="field field--name-field-label field--type-string field--label-hidden field__item">Get In Touch</div> <div class="clearfix text-formatted field field--name-field-body field--type-text-with-summary field--label-hidden field__item"><p class="text-align-center">Have a question about our sustainability strategy,<br /> or simply wish to contact us?</p> <p class="text-align-center"><a class="btn-link try" href="mailto:prsm@zalora.com?subject=Enquiry about Sustainability at ZALORA - Corporate ">CONTACT US</a></p> </div> </div> </div> </div> </div> </div> </div> </article> </div> </div> </section> </main> </div> </div> </div> <footer class="site-footer"> <div class="container-fluid"> <div class="site-footer__top clearfix"> <section class="row region region-footer-before-first"> <a href="/" title="Home" rel="home" class="navbar-brand"> <img src="/sites/default/files/logo.svg" alt="Home" class="img-fluid d-inline-block align-top" /> </a> <div id="block-footeraboutus" class="footer-about block block-block-content block-block-contentb893c421-d2bb-4a5d-8e53-2d5574da4a9d"> <div class="content"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p class="text-align-justify">As Asia's Online Lifestyle Destination,<br /> we create endless shopping possibilities through an ever-expanding range of products from the most coveted international and local brands, putting you at the centre of it all. 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