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ngrok Status - Incident History
<?xml version="1.0" encoding="UTF-8"?> <feed xml:lang="en-US" xmlns="http://www.w3.org/2005/Atom"> <id>tag:status.ngrok.com,2005:/history</id> <link rel="alternate" type="text/html" href="https://status.ngrok.com"/> <link rel="self" type="application/atom+xml" href="https://status.ngrok.com/history.atom"/> <title>ngrok Status - Incident History</title> <updated>2024-12-03T13:14:44Z</updated> <author> <name>ngrok</name> </author> <entry> <id>tag:status.ngrok.com,2005:Incident/22980640</id> <published>2024-11-27T02:13:19Z</published> <updated>2024-11-27T02:13:19Z</updated> <link rel="alternate" type="text/html" href="https://status.ngrok.com/incidents/rhhj7kgk4t0q"/> <title>Dashboard failures: Billing Page and Account Creation down</title> <content type="html"><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>02:13</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>01:54</var> UTC</small><br><strong>Monitoring</strong> - A fix has been deployed which resolves the issue and restores all dashboard functionality. We are monitoring to ensure that the fix is correct.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>01:35</var> UTC</small><br><strong>Identified</strong> - We are tracking an issue that prevents new accounts from being created, existing accounts from being deleted and also results in failures to access the billing subscription page to view or manage an account's subscription. We are preparing a fix for deployment.<br /><br />No other services are known to be affected at this time.</p></content> </entry> <entry> <id>tag:status.ngrok.com,2005:Incident/22937815</id> <published>2024-11-23T01:49:52Z</published> <updated>2024-11-23T01:49:52Z</updated> <link rel="alternate" type="text/html" href="https://status.ngrok.com/incidents/260tpyslfs8q"/> <title>Intermittent service outages in the past 12 hours</title> <content type="html"><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>01:49</var> UTC</small><br><strong>Resolved</strong> - The fix has been confirmed and the issue is now resolved.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>18:11</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p></content> </entry> <entry> <id>tag:status.ngrok.com,2005:Incident/22556250</id> <published>2024-10-15T17:54:33Z</published> <updated>2024-10-15T17:54:33Z</updated> <link rel="alternate" type="text/html" href="https://status.ngrok.com/incidents/hmb9t9589n16"/> <title>New endpoints failing to start in all regions</title> <content type="html"><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>17:54</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>17:42</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>17:31</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>17:31</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p></content> </entry> <entry> <id>tag:status.ngrok.com,2005:Incident/22295582</id> <published>2024-09-26T18:09:33Z</published> <updated>2024-09-26T18:09:33Z</updated> <link rel="alternate" type="text/html" href="https://status.ngrok.com/incidents/jj1zp5xbpqvq"/> <title>Partial outage in EU for endpoint connections</title> <content type="html"><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>18:09</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>17:37</var> UTC</small><br><strong>Monitoring</strong> - We have deployed a fix and are monitoring our systems</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>17:26</var> UTC</small><br><strong>Identified</strong> - We believe we have identified the underlying issue and are working on a fix</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>17:21</var> UTC</small><br><strong>Investigating</strong> - We have a failure in our EU region that will impact a limited number of connections to that region.</p></content> </entry> <entry> <id>tag:status.ngrok.com,2005:Incident/21604788</id> <published>2024-08-02T01:00:02Z</published> <updated>2024-08-02T01:00:02Z</updated> <link rel="alternate" type="text/html" href="https://status.ngrok.com/incidents/srh1r1gp5wsm"/> <title>Database Maintenance</title> <content type="html"><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>21:50</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>21:42</var> UTC</small><br><strong>Scheduled</strong> - We're doing some maintenance to improve data processing speeds. As a result, data processing for billing and usage pages may be impacted between 4pm and 6pm PST.</p></content> </entry> <entry> <id>tag:status.ngrok.com,2005:Incident/21537446</id> <published>2024-07-26T23:36:49Z</published> <updated>2024-07-26T23:36:49Z</updated> <link rel="alternate" type="text/html" href="https://status.ngrok.com/incidents/wmkwlqyst4wg"/> <title>Delayed certificate provisioning for wildcard domains created in the last two days</title> <content type="html"><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>23:36</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>20:52</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>19:36</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>19:34</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p></content> </entry> <entry> <id>tag:status.ngrok.com,2005:Incident/21535839</id> <published>2024-07-26T19:23:06Z</published> <updated>2024-07-26T19:23:06Z</updated> <link rel="alternate" type="text/html" href="https://status.ngrok.com/incidents/5j1dr8zb4wt2"/> <title>IPv6 Network Connection Issues</title> <content type="html"><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>19:23</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved and connections are working as expected.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>18:35</var> UTC</small><br><strong>Monitoring</strong> - We have pushed out a fix and are monitoring</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>16:46</var> UTC</small><br><strong>Identified</strong> - The underlying issue has been identified, and we are working on fix.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>16:37</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating intermittent issues with agents and endpoints connecting to some of our IPv6 addresses.</p></content> </entry> <entry> <id>tag:status.ngrok.com,2005:Incident/21441693</id> <published>2024-07-17T19:18:22Z</published> <updated>2024-07-17T19:18:22Z</updated> <link rel="alternate" type="text/html" href="https://status.ngrok.com/incidents/xwhwv33q979v"/> <title>Agents experiencing tunnel connection errors</title> <content type="html"><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>19:18</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>17:38</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>16:31</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>14:32</var> UTC</small><br><strong>Investigating</strong> - Agents are experiencing tunnel connection errors (3200) for a subset of users. We are investigating this issue.</p></content> </entry> <entry> <id>tag:status.ngrok.com,2005:Incident/21404047</id> <published>2024-07-17T14:08:33Z</published> <updated>2024-07-17T14:08:33Z</updated> <link rel="alternate" type="text/html" href="https://status.ngrok.com/incidents/wt1k0vpp3xbt"/> <title>Some accounts getting suspended without warning</title> <content type="html"><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>14:08</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>16:32</var> UTC</small><br><strong>Monitoring</strong> - We have identified and remediated the core issue impacting our billing system. All accounts impacted have the correct subscription plan enabled on their account, and will receive an email today. Thank you for your patience.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>18:21</var> UTC</small><br><strong>Identified</strong> - We have identified impacted accounts that were improperly suspended by our billing system not recognizing invoices as paid.<br /><br />We have worked to ensure that accounts are no longer suspended, and are working to reinstate their paid subscriptions, where applicable.<br /><br />If your paid subscription is missing, we will work to add it again. In the meantime, you can resubscribe with the following steps:<br /><br />1. Log in to your ngrok account<br />2. Click on 鈥淏illing鈥漮n the bottom left<br />3. Resubscribe to your original plan<br /><br />Thank you for your patience.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>16:18</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p></content> </entry> <entry> <id>tag:status.ngrok.com,2005:Incident/21251062</id> <published>2024-06-28T19:19:24Z</published> <updated>2024-06-28T19:19:24Z</updated> <link rel="alternate" type="text/html" href="https://status.ngrok.com/incidents/f4z3ghpl6pxr"/> <title>Degraded service in the EU region</title> <content type="html"><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>19:19</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>18:01</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>17:39</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p></content> </entry> <entry> <id>tag:status.ngrok.com,2005:Incident/21065566</id> <published>2024-06-10T20:01:47Z</published> <updated>2024-06-10T20:01:47Z</updated> <link rel="alternate" type="text/html" href="https://status.ngrok.com/incidents/x9zqbkyl2bjz"/> <title>Investigating networking disruption to our documentation and front page</title> <content type="html"><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>20:01</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>19:09</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>19:04</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>19:04</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p></content> </entry> <entry> <id>tag:status.ngrok.com,2005:Incident/20816586</id> <published>2024-05-17T23:40:02Z</published> <updated>2024-05-17T23:40:02Z</updated> <link rel="alternate" type="text/html" href="https://status.ngrok.com/incidents/lrxwpb6mtzp1"/> <title>Intermittent request failures in eu and us regions</title> <content type="html"><p><small>May <var data-var='date'>17</var>, <var data-var='time'>23:40</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>23:27</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>23:10</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p></content> </entry> <entry> <id>tag:status.ngrok.com,2005:Incident/20295026</id> <published>2024-03-18T22:00:48Z</published> <updated>2024-03-19T01:47:14Z</updated> <link rel="alternate" type="text/html" href="https://status.ngrok.com/incidents/t8zwlrvlqk7p"/> <title>JP region degraded state</title> <content type="html"><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>21:02</var> UTC</small><br><strong>Monitoring</strong> - We have fixed the issues with JP region and are monitoring.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>20:53</var> UTC</small><br><strong>Identified</strong> - We have a identified an issue with the jp region and are working to resolve the issue.</p></content> </entry> <entry> <id>tag:status.ngrok.com,2005:Incident/20186273</id> <published>2024-03-07T17:20:39Z</published> <updated>2024-03-07T17:20:39Z</updated> <link rel="alternate" type="text/html" href="https://status.ngrok.com/incidents/mdwygls5jxgv"/> <title>`jp` region is down for new tunnel starts and endpoint configuration changes</title> <content type="html"><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>17:20</var> UTC</small><br><strong>Resolved</strong> - We are fully recovered in `jp`.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>17:00</var> UTC</small><br><strong>Monitoring</strong> - We are seeing `jp` recover and are continuing to monitor.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>16:46</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>16:25</var> UTC</small><br><strong>Identified</strong> - The `jp` region is unable to update state, as such new tunnel starts will fail and changes to configuration for endpoints and Edges will fail. Existing tunnels are still working.<br /><br />The team has identified the issue and is working on mitigation.</p></content> </entry> <entry> <id>tag:status.ngrok.com,2005:Incident/19942543</id> <published>2024-02-08T21:08:47Z</published> <updated>2024-02-08T21:08:47Z</updated> <link rel="alternate" type="text/html" href="https://status.ngrok.com/incidents/9fxgf5lvhlmt"/> <title>`jp` region experiencing degraded tunnel start errors</title> <content type="html"><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>21:08</var> UTC</small><br><strong>Resolved</strong> - An issue with pod resources and deploys caused intermittent failures for some new tunnels. This issue is now resolved.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>20:34</var> UTC</small><br><strong>Investigating</strong> - We are seeing tunnel start issues in `jp` and investigating.</p></content> </entry> <entry> <id>tag:status.ngrok.com,2005:Incident/19934089</id> <published>2024-02-08T00:06:40Z</published> <updated>2024-02-08T00:06:40Z</updated> <link rel="alternate" type="text/html" href="https://status.ngrok.com/incidents/5xzj10j426hj"/> <title>`ap` region degraded</title> <content type="html"><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>00:06</var> UTC</small><br><strong>Resolved</strong> - After monitoring, we believe this issue to be resolved. Please reach out to our support team if you continue to see issues.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>21:57</var> UTC</small><br><strong>Monitoring</strong> - We are seeing a partial recovery and continuing to monitor.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>21:34</var> UTC</small><br><strong>Identified</strong> - We have identified an issue with a service rollout in the `ap` region and are resolving this issue. Customers may see a percentage of requests fail at ngrok's edge. We are resolving the issue and monitoring for recovery.</p></content> </entry> <entry> <id>tag:status.ngrok.com,2005:Incident/19933336</id> <published>2024-02-07T20:09:16Z</published> <updated>2024-02-07T20:09:16Z</updated> <link rel="alternate" type="text/html" href="https://status.ngrok.com/incidents/05m0p3tr3smt"/> <title>OAuth, OIDC, and SAML modules for Edges degraded</title> <content type="html"><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>20:09</var> UTC</small><br><strong>Resolved</strong> - The system should be recovered for all users.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>20:04</var> UTC</small><br><strong>Update</strong> - Customers using SAML modules may in rare cases need to clear cookies if you are seeing `BAD REQUEST` errors on login.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>19:59</var> UTC</small><br><strong>Monitoring</strong> - Fixes are rolled out. The team will continue monitoring to confirm a full recovery.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>19:43</var> UTC</small><br><strong>Identified</strong> - We have identified an issue with the following Edge modules that may be impacting customers' ability to access content served by the Edge: OAuth, OIDC, and SAML. We are rolling out a fix and monitoring.<br /><br />This issue started approximately ten minutes ago.</p></content> </entry> <entry> <id>tag:status.ngrok.com,2005:Incident/19890564</id> <published>2024-02-02T05:59:26Z</published> <updated>2024-02-02T05:59:26Z</updated> <link rel="alternate" type="text/html" href="https://status.ngrok.com/incidents/dc4plbp3qk69"/> <title>Intermittent errors affecting ngrok services in US</title> <content type="html"><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>05:59</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>05:51</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>05:37</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>05:36</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p></content> </entry> <entry> <id>tag:status.ngrok.com,2005:Incident/19890365</id> <published>2024-02-02T05:17:13Z</published> <updated>2024-02-02T05:17:13Z</updated> <link rel="alternate" type="text/html" href="https://status.ngrok.com/incidents/hlbgtx00ct7m"/> <title>Errors in US region</title> <content type="html"><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>05:17</var> UTC</small><br><strong>Resolved</strong> - The `us` region is recovered and dashboard is back to working. If you continue to see issues please contact support.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>05:11</var> UTC</small><br><strong>Monitoring</strong> - We've rolled out updates to resolve the identified issue and are monitoring for recovery. We're expecting a full recovery over the next few minutes.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>04:44</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p></content> </entry> <entry> <id>tag:status.ngrok.com,2005:Incident/19841692</id> <published>2024-01-26T23:59:31Z</published> <updated>2024-01-26T23:59:31Z</updated> <link rel="alternate" type="text/html" href="https://status.ngrok.com/incidents/fvzxx99yd17t"/> <title>Unable to start new tunnels - all regions affected</title> <content type="html"><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>23:59</var> UTC</small><br><strong>Resolved</strong> - Service is restored in all regions and the incident is resolved.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>23:24</var> UTC</small><br><strong>Update</strong> - Service is restored in AP, AU, and EU regions.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>23:20</var> UTC</small><br><strong>Update</strong> - Service is restored in SA region.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>23:16</var> UTC</small><br><strong>Update</strong> - Service is restored in IN regions.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>23:14</var> UTC</small><br><strong>Update</strong> - Service is restored in US regions.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>23:14</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>23:12</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and we are addressing the issue.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>23:10</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>23:09</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p></content> </entry> <entry> <id>tag:status.ngrok.com,2005:Incident/19677363</id> <published>2024-01-11T15:39:07Z</published> <updated>2024-01-11T15:39:07Z</updated> <link rel="alternate" type="text/html" href="https://status.ngrok.com/incidents/f93bxxdv2n1h"/> <title>Agent connection failures in US</title> <content type="html"><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>15:39</var> UTC</small><br><strong>Resolved</strong> - We are no longer seeing customer impact for this incident.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>15:08</var> UTC</small><br><strong>Monitoring</strong> - We believe the issue has been identified and fixed. Customers should see a recovery in the dashboard and our US regions.<br /><br />We're continuing to monitor the situation.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>15:04</var> UTC</small><br><strong>Update</strong> - We are rolling out mitigations for the issue and seeing some recovery. Customers may also see errors on dashboard.ngrok.com when attempting to stop or view agent sessions.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>14:45</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>12:24</var> UTC</small><br><strong>Investigating</strong> - We're investigating an increased failure rate for agents starting tunnels in the US.</p></content> </entry> <entry> <id>tag:status.ngrok.com,2005:Incident/19604055</id> <published>2024-01-03T19:01:50Z</published> <updated>2024-01-03T19:01:50Z</updated> <link rel="alternate" type="text/html" href="https://status.ngrok.com/incidents/shwr3b05jw70"/> <title>Intermittent Errors in AP, AU, IN, JP, and SA regions</title> <content type="html"><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>19:01</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>17:44</var> UTC</small><br><strong>Monitoring</strong> - We have deployed a fix and are monitoring all regions.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>17:32</var> UTC</small><br><strong>Identified</strong> - We have identified the underlying issue and are working to get a fix out.</p></content> </entry> <entry> <id>tag:status.ngrok.com,2005:Incident/19544211</id> <published>2023-12-25T14:30:00Z</published> <updated>2023-12-27T17:17:49Z</updated> <link rel="alternate" type="text/html" href="https://status.ngrok.com/incidents/72fdr2rbz2nn"/> <title>ngrok.com and api down due to DDOS</title> <content type="html"><p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>14:30</var> UTC</small><br><strong>Resolved</strong> - The ngrok.com website and our `api` were impacted by a DDOS attack from approximately 06:50 AM until 09:45 AM Pacific. We do not yet know the source, but we have implemented new mitigations for future attacks.</p></content> </entry> <entry> <id>tag:status.ngrok.com,2005:Incident/19501132</id> <published>2023-12-21T21:35:35Z</published> <updated>2023-12-21T21:35:35Z</updated> <link rel="alternate" type="text/html" href="https://status.ngrok.com/incidents/073pnbycjgqg"/> <title>dashboard.ngrok.com is degraded with some state not displaying</title> <content type="html"><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>21:35</var> UTC</small><br><strong>Resolved</strong> - The ngrok dashboard is operational again. Customers should no longer see issues.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>21:28</var> UTC</small><br><strong>Monitoring</strong> - The team has rolled out a mitigation for the dashboard. We are continuing to monitor, but customers should see a recovery of the dashboard now.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>21:20</var> UTC</small><br><strong>Update</strong> - The ngrok `api`, Agent, tunnels, and Edge are all working as expected. We continue to monitor the dashboard and will provide an ETA to recovery as soon as we have one.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>20:47</var> UTC</small><br><strong>Identified</strong> - State on the ngrok dashboard is delayed or not displaying in some cases. The team is working to mitigate the issue.</p></content> </entry> <entry> <id>tag:status.ngrok.com,2005:Incident/19045009</id> <published>2023-11-07T21:46:32Z</published> <updated>2023-11-07T21:46:32Z</updated> <link rel="alternate" type="text/html" href="https://status.ngrok.com/incidents/gyk9v08vlsd5"/> <title>ngrok.dev resolving to incorrect name servers</title> <content type="html"><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>21:46</var> UTC</small><br><strong>Resolved</strong> - We have resolved the issue with our hosting providers and see ngrok.dev is fully recovered.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>17:53</var> UTC</small><br><strong>Monitoring</strong> - We are seeing a recovery of ngrok.dev domains. This incident will remain open until we are confident all issues are worked out with our hosting providers.<br /><br />Please reach out to support@ngrok.com if you are seeing issues.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>15:08</var> UTC</small><br><strong>Identified</strong> - We're seeing some recovery with our hosting providers.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>13:27</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate the issue and work with our hosting providers. We do not yet have a timeline to recovery for ngrok.dev domains.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>11:51</var> UTC</small><br><strong>Investigating</strong> - We're seeing ngrok.dev resolve to the wrong nameserver through all DNS providers. The team is investigating and working with hosting providers.</p></content> </entry> </feed>