Do you need any extra help?

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id="nav-section-consultations" href="/about-us/consultations" > Consultations </a> </li> <li class="gcweb-header__navigation-item gcweb-header__navigation-item--for-mobile gcweb-header__navigation-item--divider"> Other parts of the website </li> <li class="gcweb-header__navigation-item gcweb-header__navigation-item--for-mobile"> <a class="gcweb-header__navigation-link " href="/public-and-players"> For public and players </a> </li> <li class="gcweb-header__navigation-item gcweb-header__navigation-item--for-mobile"> <a class="gcweb-header__navigation-link " href="/licensees-and-businesses"> For licensees and businesses </a> </li> <li class="gcweb-header__navigation-item gcweb-header__navigation-item--for-mobile"> <a class="gcweb-header__navigation-link " href="/authorities"> For licensing authorities </a> </li> <li class="gcweb-header__navigation-item gcweb-header__navigation-item--for-mobile gcweb-header__navigation-item--divider"> Corporate information </li> <li 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class="govuk-breadcrumbs__list-item"> <a class="govuk-breadcrumbs__link" href="/about-us">About us</a> </li> <li class="govuk-breadcrumbs__list-item"> <a class="govuk-breadcrumbs__link" href="/about-us/what-we-do">What we do</a> </li> </ol> </div> </div> </div> <main tabindex="-1" class="app-main-class" id="main-content"> <div class="gcweb-full-width-container"> <div class="govuk-width-container"> <div class="govuk-grid-row"> <div class="govuk-grid-column-one-quarter sticky"> <div class=""> <div class=" govuk-!-margin-bottom-5 desktopHide"> <a href="javascript:void(0);" aria-expanded="false" aria-controls="scrollNav" aria-haspopup="true" id="lhmenuToggle"> <i id="lhmenuIcon" class="fa fa-bars"></i> Guide menu </a> </div> <nav class="gc-vertical-nav" id="scrollNav" role="navigation" aria-label="Pages in this guide"> <ul class="gc-vertical-nav__section"> <li class="gc-vertical-nav__section-item "> <a class="gc-vertical-nav__link govuk-link" href="/about-us/guide/privacy-policy"> Privacy policy </a> </li> <li class="gc-vertical-nav__section-item "> <a class="gc-vertical-nav__link govuk-link" href="/about-us/guide/page/what-is-personal-data-and-special-category-data"> What is personal data and special category data? </a> </li> <li class="gc-vertical-nav__section-item "> <a class="gc-vertical-nav__link govuk-link" href="/about-us/guide/page/what-personal-data-do-we-collect-for-what-purpose-and-what-is-the-basis-for"> What personal data do we collect, for what purpose, and what is the basis for doing so? </a> </li> <li class="gc-vertical-nav__section-item "> <a class="gc-vertical-nav__link govuk-link" href="/about-us/guide/page/licence-applicants-and-national-lottery-vetting"> Licence applicants and National Lottery vetting </a> </li> <li class="gc-vertical-nav__section-item "> <a class="gc-vertical-nav__link govuk-link" href="/about-us/guide/page/people-who-already-hold-an-operating-and-or-personal-licence"> People who already hold an operating and or personal licence </a> </li> <li class="gc-vertical-nav__section-item "> <a class="gc-vertical-nav__link govuk-link" href="/about-us/guide/page/people-we-are-investigating-regulatory-action"> People we are investigating/regulatory action </a> </li> <li class="gc-vertical-nav__section-item "> <a class="gc-vertical-nav__link govuk-link" href="/about-us/guide/page/complainant-data"> Complainant data </a> </li> <li class="gc-vertical-nav__section-item "> <a class="gc-vertical-nav__link govuk-link" href="/about-us/guide/page/gambling-commission-consultations"> Gambling Commission Consultations </a> </li> <li class="gc-vertical-nav__section-item "> <a class="gc-vertical-nav__link govuk-link" href="/about-us/guide/page/what-are-cookies"> What are cookies? </a> </li> <li class="gc-vertical-nav__section-item "> <a class="gc-vertical-nav__link govuk-link" href="/about-us/guide/page/our-use-of-cookies"> Our use of cookies </a> </li> <li class="gc-vertical-nav__section-item "> <a class="gc-vertical-nav__link govuk-link" href="/about-us/guide/page/how-we-use-information-website-visitors-provide-us-with"> How we use information website visitors provide us with </a> </li> <li class="gc-vertical-nav__section-item "> <a class="gc-vertical-nav__link govuk-link" href="/about-us/guide/page/user-research"> User research </a> </li> <li class="gc-vertical-nav__section-item "> <a class="gc-vertical-nav__link govuk-link" href="/about-us/guide/page/links-to-other-websites"> Links to other websites </a> </li> <li class="gc-vertical-nav__section-item "> <a class="gc-vertical-nav__link govuk-link" href="/about-us/guide/page/how-long-we-keep-the-information"> How long we keep the information </a> </li> <li class="gc-vertical-nav__section-item "> <a class="gc-vertical-nav__link govuk-link" href="/about-us/guide/page/keeping-your-personal-information-secure"> Keeping your personal information secure </a> </li> <li class="gc-vertical-nav__section-item "> <a class="gc-vertical-nav__link govuk-link" href="/about-us/guide/page/obtaining-data-from-third-parties"> Obtaining data from third parties </a> </li> <li class="gc-vertical-nav__section-item "> <a class="gc-vertical-nav__link govuk-link" href="/about-us/guide/page/who-we-share-personal-data-with"> Who we share personal data with </a> </li> <li class="gc-vertical-nav__section-item "> <a class="gc-vertical-nav__link govuk-link" href="/about-us/guide/page/your-rights"> Your rights </a> </li> <li class="gc-vertical-nav__section-item "> <a class="gc-vertical-nav__link govuk-link" href="/about-us/guide/page/the-right-to-rectification"> The right to rectification </a> </li> <li class="gc-vertical-nav__section-item "> <a class="gc-vertical-nav__link govuk-link" href="/about-us/guide/page/the-right-to-erasure"> The right to erasure </a> </li> <li class="gc-vertical-nav__section-item "> <a class="gc-vertical-nav__link govuk-link" href="/about-us/guide/page/the-right-to-restrict-processing"> The right to restrict processing </a> </li> <li class="gc-vertical-nav__section-item "> <a class="gc-vertical-nav__link govuk-link" href="/about-us/guide/page/the-right-to-object-processing"> The right to object processing </a> </li> <li class="gc-vertical-nav__section-item "> <a class="gc-vertical-nav__link govuk-link" href="/about-us/guide/page/law-enforcement-processing"> Law enforcement processing </a> </li> <li class="gc-vertical-nav__section-item "> <a class="gc-vertical-nav__link govuk-link" href="/about-us/guide/page/accessing-your-personal-data"> Accessing your personal data </a> </li> <li class="gc-vertical-nav__section-item "> <a class="gc-vertical-nav__link govuk-link" href="/about-us/guide/page/overseas-transfers"> Overseas transfers </a> </li> <li class="gc-vertical-nav__section-item "> <a class="gc-vertical-nav__link govuk-link" href="/about-us/guide/page/changes-to-this-privacy-statement"> Changes to this privacy statement </a> </li> <li class="gc-vertical-nav__section-item "> <a class="gc-vertical-nav__link govuk-link" href="/about-us/guide/page/stakeholder-events-privacy-notice"> Stakeholder events privacy notice </a> </li> <li class="gc-vertical-nav__section-item "> <a class="gc-vertical-nav__link govuk-link" href="/about-us/guide/page/recruitment-privacy-notice-2024"> Recruitment privacy notice </a> </li> <li class="gc-vertical-nav__section-item "> <a class="gc-vertical-nav__link govuk-link" href="/about-us/guide/page/monitoring-social-media"> Monitoring social media </a> </li> <li class="gc-vertical-nav__section-item "> <a class="gc-vertical-nav__link govuk-link" href="/about-us/guide/page/how-to-contact-us"> How to contact us </a> </li> <li class="gc-vertical-nav__section-item "> <a class="gc-vertical-nav__link govuk-link" href="/about-us/guide/page/how-to-complain-privacy-policy"> How to complain </a> </li> <li class="gc-vertical-nav__section-item gc-vertical-nav__section-item--current"> <a class="gc-vertical-nav__link govuk-link" href="/about-us/guide/page/do-you-need-any-extra-help"> Do you need any extra help? </a> </li> </ul> </nav> </div> </div> <div class="govuk-grid-column-one-half"> <h1 class="gcweb-heading-xl"> Do you need any extra help? </h1> <p>If you would like this privacy statement in another format (for example, audio, large print, braille) please contact us <a href="mailto:communications@gamblingcommission.gov.uk">communications@gamblingcommission.gov.uk</a></p>  <a href="/about-us/guide/page/how-to-complain-privacy-policy" class="gcweb-pagination gcweb-pagination--left"> <strong> Previous page</strong> <br> <span class="">How to complain privacy policy</span> </a> <div class="print-hide"> <hr class="govuk-section-break govuk-section-break--l govuk-section-break--visible gcweb-section-break--fat"> <p>Last updated: 21 November 2023</p> <details class="govuk-details" data-module="govuk-details"> <summary class="govuk-details__summary"> <span class="govuk-details__summary-text"> Show updates to this content </span> </summary> <div class="govuk-details__text"> <p>Formatting changes</p> </div> </details> </div> </div> <div class="govuk-grid-column-one-quarter"> <aside> </aside> <aside class="app-related-items "> <h3 class="govuk-heading-s"> Document actions </h3> <a class="print_link" href="/about-us/print/privacy-policy" target="_Blank">Print or save (opens in new tab)</a> </aside> </div>  </div> </div> </div> <script type="text/javascript" id="active-nav" src="/public/javascripts/active-nav.js" data-active="nav-about-us" data-navigation-active="nav-section-what-we-do"></script> </main> <div class="gc-beta-banner" data-nosnippet="true" id="feedback-section"> <div class=" govuk-width-container"> <div class="govuk-grid-row"> <div class="govuk-grid-column-two-thirds"> <div id="panel-buttons" class="gcweb-show"> <strong class="gcweb-heading-m govuk-!-margin-bottom-2" role="heading" aria-level="2">Is this page useful?</strong> <button id="feedback-yes" 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If you want to complain about a gambling business or have a general enquiry, use the <a href="/contact-us">contact us</a> page.</span></div> </div> </div> </div> </div> <div class=" govuk-width-container"> <div class="govuk-grid-row"> <div class="govuk-grid-column-full"> <div class="gcweb-hide" role="form" id="panel-form" aria-expanded="false"> <div class="govuk-grid-row"> <div class="govuk-grid-column-full"> <div class="govuk-!-padding-top-5"></div> </div> </div> <form id="feedback-form" action="/forms/feedback" method="post"> <div class="govuk-grid-row"> <div class="govuk-grid-column-one-half"> <h2 class="gcweb-heading-l">Feedback</h2> <div class="govuk-character-count" data-module="govuk-character-count" data-maxlength="250"> <div class="govuk-form-group"> <label class="govuk-label" for="feedback" id="feedback-title"> Feedback </label> <div id="feedback-hint"> <p class="gcweb-body">We are not able to respond to comments but your feedback will help us improve our website.</p> </div> <textarea class="govuk-textarea govuk-js-character-count" id="feedback" name="feedback" rows="5" aria-describedby="feedback-info feedback-hint"></textarea> </div> <div id="feedback-info" class="govuk-hint govuk-character-count__message" aria-live="polite"> You can enter up to 250 characters </div> </div> <input type="hidden" value="" name="referrer"> <input type="hidden" value="" name="nocheck" id="nocheck"> </div> <div class="govuk-grid-column-one-half"> <h2 class="gcweb-heading-m">Complaints and queries</h2> <p class="gcweb-body">Do not use this form for complaints as we will not reply. If you want to complain about a gambling business or need further help please <a href="/contact-us">contact us</a>.</p> <h2 class="gcweb-heading-m">User research</h2> <p class="gcweb-body">If you want to provide feedback about new services and features, join our <a href="/user-research">user research programme</a>.</p> </div> <div class="govuk-grid-column-full"> <hr class="govuk-section-break govuk-section-break--l govuk-section-break--visible"> <button class="govuk-button" type="submit" id="panel-send" data-module="govuk-button"> Submit feedback </button> <button id="panel-close" type="button" class="govuk-button govuk-button--secondary">Cancel and close form</button><input type="hidden" id="g-recaptcha-responsex" name="g-recaptcha-responsex"> <input type="hidden" name="actionx" value="validate_captchax"> <p class="govuk-body-s">This form is protected by reCAPTCHA and the <a href="https://policies.google.com/privacy" target="_blank" rel="noopener noreferrer">Google Privacy Policy 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businesses</a> </li> <li> <a class="govuk-footer__link" href="/authorities" id="nav-footer-authorities">Licensing authorities</a> </li> <li> <a class="govuk-footer__link" href="/about-us" aria-label="About us overview" id="nav-footer-about-us">About us</a> </li> <li> <a class="govuk-footer__link" href="/about-us/who-we-are">Advisory groups</a> </li> </ul> </div> <div class="govuk-grid-column-one-quarter"> <h2 class="gcweb-heading-m">Information</h2> <ul class="gcweb-list"><li> <a class="govuk-footer__link" href="/news" id="nav-footer-news">News</a> </li><li> <a class="govuk-footer__link" href="/careers" id="nav-footer-careers">Careers</a> </li><li> <a class="govuk-footer__link" href="/contact-us" id="nav-footer-contact-us">Contact us</a> </li><li> <a class="govuk-footer__link" href="/services" id="nav-footer-services">Services</a> </li></ul> </div> <div class="govuk-grid-column-one-quarter"> <h2 class="gcweb-heading-m">Follow us</h2> <span>The following links open in a new tab: </span> <ul class="gcweb-list"> <li> <a class="govuk-footer__link" href="https://twitter.com/GamRegGB" title="Link opens in a new tab" rel="noopener noreferrer" target="_blank">Twitter <span class="govuk-visually-hidden">(opens in new tab)</span></a> </li> <li> <a class="govuk-footer__link" href="https://www.linkedin.com/company/gambling-commission?trk=biz-companies-cym" title="Link opens in a new tab" rel="noopener noreferrer" target="_blank">LinkedIn <span class="govuk-visually-hidden">(opens in new tab)</span> </a> </li> <li> <a class="govuk-footer__link" href="https://www.youtube.com/channel/UCl0HlHox5LBs4bMS5d491AA" title="Link opens in a new tab" rel="noopener noreferrer" target="_blank">YouTube <span class="govuk-visually-hidden">(opens in new tab)</span> </a> </li> </ul> </div> <div class="govuk-grid-column-one-quarter"> <h2 class="gcweb-heading-m">National Gambling Helpline</h2> <p class="gcweb-heading-l govuk-!-margin-bottom-0"><strong>Call 0808 8020 133</strong> </p> <p class="gcweb-body">24 hours a day, 7 days a week, or visit <a href="https://www.gamcare.org.uk/" rel="noopener noreferrer" target="_Blank" title="Link opens in a new tab">gamcare.org.uk (opens in new tab)</a></p> <h3 class="gcweb-heading-m">Newsletter</h3> <p class="gcweb-body"><a href="/e-bulletin">Sign up to e-bulletin</a></p> </div> <div class="govuk-grid-column-full"><hr class="govuk-section-break govuk-section-break--m govuk-section-break--visible"> <ul class="gcweb-horizontal-list"> <li> <a class="govuk-footer__link" href="/accessibility">Accessibility statement</a> </li> <li> <a class="govuk-footer__link" href="/privacy-policy" rel="noopener noreferrer">Privacy Policy</a> </li> <li> <a class="govuk-footer__link" href="/cookies">Cookies</a> </li> <li> <a class="govuk-footer__link" href="/terms-of-use">Terms of use</a> </li> <li> <a class="govuk-footer__link" href="/social-media-policy">Social Media Policy</a> </li> <li> <a class="govuk-footer__link" href="/welsh">Welsh</a> </li> 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