Video & Phone Consultation

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class="ms-rtestate-field"></div><div class="ms-clear"></div></div> </div> </div> </div> <div class="col-right-banner hidden"> <div class="section-myhealth-tools"> <a href="http://www.nni.com.sg/patient-care/appointments" target="_blank" rel="noopener noreferrer"><h4>My Health Tools</h4></a> <div class="content"> <a class="content-image" href="http://www.nni.com.sg/patient-care/appointments" target="_blank" rel="noopener noreferrer"> <img src="/Style Library/Common/images/banner/ico-request-change.png"> </a> <a href="http://www.nni.com.sg/patient-care/appointments" target="_blank" rel="noopener noreferrer"><h4>Request/ Change appointment</h4></a> </div> <div class="content-find"> <a class="content-image"> <img src="/Style Library/Common/images/banner/ico-find-a-doctor.png"> </a> <h4>Find a Specialist</h4> </div> <div class="clear-0"></div> <div class="search-box"> <input type="text" class="form-control doctor" maxlength="255" name="searchBarName" placeholder="Enter name or specialty" id="txtDoctorName"/> <a id="lbtSearchDoctor" class="search-ico" title="Search"><i class="fa fa-search"></i></a> </div> </div> <div class="clear-20"></div> <p> <a href="https://form.gov.sg/6422b9a272f469001147f915" target="_blank"><img alt="SingHealth Updates for Healthcare Professionals" src="/PublishingImages/hc-2022.png" style="border:0px currentcolor;width:100%;" /></a></p><p> <a href="https://form.gov.sg/647ea0620583e30011498bec" target="_blank"><img alt="HealthXchange E-news Subscription" src="/PublishingImages/hxc-2024-v2.png" style="border:0px currentcolor;width:100%;" /></a></p><p> <a href="https://www.singhealth.com.sg/patient-care/patient-visitor-info/health-buddy-app" target="_blank" style="border:0px currentcolor;"><img alt="Health Buddy App" src="/PublishingImages/hb-2024-v2.gif" style="border:0px currentcolor;width:100%;" /></a></p> </div> </div> </div> <div class="col-xs-12 col-sm-9 col-sm-pull-3 col-md-9 padding-right-30-fix"> <div class="article_line_date_bottom hidden"> </div> <div class="clear-15"></div> <div class="section_main-content"> <div class="content"> <span class="font-size-content"><div id="ctl00_PlaceHolderMain_ctl03_label" style='display:none'>Page Content</div><div id="ctl00_PlaceHolderMain_ctl03__ControlWrapper_RichHtmlField" class="ms-rtestate-field" style="display:inline" aria-labelledby="ctl00_PlaceHolderMain_ctl03_label"><p>It can be challenging for people living with brain, nerve and muscle conditions to attend face-to-face appointments at our Neuroscience Clinic, due to difficulties with mobility.</p><p>Patients from the Neuroscience Clinic at NNI@TTSH can continue to receive care while at home via video and phone consultation with their care team.</p><p> <strong></strong></p><p><strong>What is Video Consultation (VC)?  </strong></p><p></p><p>This is an online consultation service offered to patients on active follow-up at NNI@TTSH. Patients and their caregiver may be able to receive medical advice from their healthcare provider (doctor, nurse, psychologist etc.) while staying home.</p><p>Consultations are held via Zoom, a video conferencing app via an internet-enabled mobile, tablet or computer. Medications, if any, will be delivered to your preferred address.</p><p><strong>Benefits of Video Consultation</strong></p><p><strong>Of the patients and caregivers surveyed,</strong><br></p><ul><li>70% saved more than an hour on travelling time</li><li>60% did not have to take time off from work for their medical appointment</li><li>59% saved more than $20 on transportation costs</li><li>88% felt that the care received was similar to a face-to-face consultation.<br></li></ul><p><a href="/patient-care/specialties-services/Documents/VC%20Patient%20User%20Guide_25022020_Final.pdf" target="_blank">Download</a> a step-by-step user guide on how to use Zoom.</p><p> </p><p><strong>What is Phone Consultation (PC)?</strong></p><p>Similar to a video consultation, eligible patients at the Neuroscience Clinics, NNI@TTSH may choose to receive medical advice from their healthcare provider via a phone call.</p><p> </p><p><strong>Frequently Asked Questions (FAQs)</strong></p><p><strong> </strong></p><p><strong>1. Am I eligible for video / phone consultation?</strong></p><p>You could be eligible if you are:</p><ul><li>An existing patient with stable condition and on active follow-up with healthcare providers at NNI@TTSH</li><li>On a stable routine of medications with no change in medication dosage at the last clinic visit</li><li>You (or your caregiver) is able to share your medical history, follow the instructions for an on-screen physical examination and take part in medical counselling successfully over video and/or phone consultation</li></ul><p>Video / phone consultation is not suitable for:</p><ul><li>New referrals (i.e. you have never been seen by attending doctor in a face-to-face consultation previously)</li><li>You have an unstable medical condition that requires an in-person evaluation and consultation</li></ul><p>Your attending doctor will assess your suitability.<br></p><p></p><div> <strong></strong></div><p><br></p><p><strong>2. How do I sign-up for a video / phone consultation?</strong></p><ul><li>Speak to your attending doctor or nurse during your next visit</li><li>Contact the Neuroscience Clinics at 6330 6363</li><li>Email <a href="mailto:nsoc_vc_team@nni.com.sg" target="_blank"><span class="__cf_email__" data-cfemail="5638253935092035092233373b1638383f7835393b782531">[email protected]</span></a></li><li>Fill in the <a href="https://form.gov.sg/6108bdb6dc77d900122d9992" target="_blank">form</a></li></ul><p>Operating Hours</p><p>Mon - Wed, Fri: 8.00am to 5.30pm</p><p>Thu: 8.00am to 5.00pm</p><p>Closed on Sat, Sun, and Public Holidays</p><p> </p><p><strong>3. How much does a video / phone consultation cost? </strong></p><p><strong>Video consultation:</strong><br>The fees remain the same as your current clinic consultation. Click <a href="/patient-care/your-clinic-visit" target="_blank">here</a> for consultation charges.</p><p><strong><span aria-hidden="true"></span>Phone consultation:</strong><br>The charge for phone consultation is 25% less than your usual consultation fee.</p><p> </p><p><strong>4. How do I collect my medications? </strong></p><p>Medications, if any, will be delivered to you at a fee.</p><p><strong>Medication Delivery Charges*</strong></p><table width="100%" class="ms-rteTable-default" cellspacing="0"><tbody><tr class="ms-rteTableEvenRow-default"><td class="ms-rteTableEvenCol-default" style="width:33.33%;"></td><td class="ms-rteTableOddCol-default" style="width:33.33%;"><strong>Charges</strong></td></tr><tr class="ms-rteTableOddRow-default"><td class="ms-rteTableEvenCol-default"><p><strong>Normal Delivery</strong><br>(~2 weeks wait time)</p></td><td class="ms-rteTableOddCol-default">$4.32 (w/GST)</td></tr><tr class="ms-rteTableEvenRow-default"><td class="ms-rteTableEvenCol-default"><strong></strong><strong>Urgent Delivery</strong><br>(<2 weeks wait time)</td><td class="ms-rteTableOddCol-default" colspan="1">$9.72 (w/GST)</td></tr><tr class="ms-rteTableOddRow-default"><td class="ms-rteTableEvenCol-default"><strong>Re-Delivery </strong>or<strong> Change in Delivery Date</strong><br>(made within 5 working days of confirmed delivery date)<strong></strong></td><td class="ms-rteTableOddCol-default" colspan="1"><span lang="EN">Additional $9.72 (w/GST)</span></td></tr></tbody></table><p><span class="ms-rteFontSize-1"> <span class="ms-rteThemeForeColor-2-5 ms-rteFontSize-1"><span aria-hidden="true"></span><font color="#000000"> *Effective 24 Apr 2023, Mon</font></span></span></p><p><span class="ms-rteFontSize-1"><span class="ms-rteThemeForeColor-2-5 ms-rteFontSize-1"><font color="#000000"> </font><span aria-hidden="true"></span></span></span></p><p><strong></strong></p><p><strong>5. When is my video / phone consultation appointment? </strong></p><p>Your appointment details will be sent to you via SMS and/or email. Ensure that you are available for the appointment.</p><p> </p><p><strong>6. How should I prepare for my video / phone consultation?</strong></p><p><strong>Video consultation:</strong><br>You will need an internet-enabled mobile, tablet or computer, and a stable internet connection.</p><p><strong>Phone consultation:</strong><br>Use the same mobile you have provided to the Neuroscience Clinic.</p><p>Ensure that you are in a quiet environment.</p><p> </p><p><strong>7. What if I face technical issues on the day of my appointment?</strong></p><p>Our staff will call you to help with the technical issue. You can also contact our staff at 6330 6363 for advice. If required, a face-to-face appointment will be arranged.</p><p> </p><p><strong>8. What if I am not available or missed the appointment?</strong></p><p>Contact 6330 6363 or email <a href="mailto:nsoc_vc_team@nni.com.sg" target="_blank"><span class="__cf_email__" data-cfemail="533d203c300c25300c2736323e133d3d3a7d303c3e7d2034">[email protected]</span></a> to change or cancel your appointment.</p><p> </p><p><strong>9. What if I am unwell, have been hospitalised or visited the Emergency Department recently?</strong></p><p>Contact 6330 6363 or <a href="mailto:nsoc_vc_team@nni.com.sg" target="_blank"><span class="__cf_email__" data-cfemail="214f524e427e57427e5544404c614f4f480f424e4c0f5246">[email protected]</span></a> for advice. If you are unwell or for emergencies, seek medical help.</p><p><span aria-hidden="true"></span><span aria-hidden="true"></span>Operating Hours</p><p>Mon - Wed, Fri: 8.00am to 5.30pm</p><p>Thu: 8.00am to 5.00pm</p><p>Closed on Sat, Sun, and Public Holidays</p><p> </p><p><strong>10. Are the video / phone consultation sessions recorded?</strong></p><p>To protect the privacy of our patients and caregivers, video / phone consultation sessions are not recorded. 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