CINXE.COM

Help

<!DOCTYPE html> <html dir="ltr" lang="en-US"> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("https://help.nytimes.com/hc/en-us","20190621070424","https://web.archive.org/","web","/_static/", "1561100664"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" /> <!-- End Wayback Rewrite JS Include --> <meta charset="utf-8"/> <!-- v16183 --> <title>Help</title> <meta name="csrf-param" content="authenticity_token"/> <meta name="csrf-token" content="K3SNzi2tkue144UQLPbVwoRQAsx0XCf4z13yFblwZsJog5bycc5WZsxaaSa7sp2FsTjospmoWtO4vBE0QQ3iWA=="/> <link rel="canonical" href="https://web.archive.org/web/20190621070424/https://help.nytimes.com/hc/en-us"/> <link rel="alternate" hreflang="en" href="https://web.archive.org/web/20190621070424/https://help.nytimes.com/hc/en-us"/> <!-- Entypo pictograms by Daniel Bruce — www.entypo.com --> <link rel="stylesheet" media="all" href="//web.archive.org/web/20190621070424cs_/https://static.zdassets.com/hc/assets/application-84c325781668caadf159e5dee8f622c3.css" id="stylesheet"/> <link rel="stylesheet" type="text/css" href="//web.archive.org/web/20190621070424cs_/https://p20.zdassets.com/hc/theming_assets/968999/987838/style.css?digest=360228705291"/> <link rel="shortcut icon" type="image/x-icon" href="//web.archive.org/web/20190621070424im_/https://theme.zdassets.com/theme_assets/968999/1965f56573cfa15ed817f84bf2248be1e2feee32.ico"/> <!--[if lt IE 9]> <script> //Enable HTML5 elements for <IE9 'abbr article aside audio bdi canvas data datalist details dialog \ figcaption figure footer header hgroup main mark meter nav output \ progress section summary template time video'.replace(/\w+/g,function(n){document.createElement(n)}); </script> <![endif]--> <script src="//web.archive.org/web/20190621070424js_/https://static.zdassets.com/hc/assets/jquery-c679166c1baf738bb62b9918a7a13fd4.js"></script> <meta content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=0" name="viewport"/> <link href="https://web.archive.org/web/20190621070424cs_/https://a1.nyt.com/fonts/css/fonts.css" rel="stylesheet" type="text/css"/> <script> !function () { var t, n, e, a, o, r, i, d, s = { container: "GTM-P528B3", prdstring: "&gtm_auth=tfAzqo1rYDLgYhmTnSjPqw&gtm_preview=env-130", devstring: "&gtm_auth=WiJyA7zv1sohHCWSZ3mF1Q&gtm_preview=env-8", stgstring: "&gtm_auth=FOuAsPhG-4kWeLk6Kq5AzQ&gtm_preview=env-7", dataLayer: "", modifier: "", env: -1 < document.location.host.indexOf(".dev.") ? "dev" : -1 < document.location.host.indexOf(".stg.") || -1 < document.location.host.indexOf(".stage.") ? "stg" : "prod" }, m = { event: "pageDataReady", application: { name: "nyt-help", environment: s.env } }; s.modifier = s.prdstring, "dev" === s.env ? s.modifier = s.devstring : "stg" === s.env && (s.modifier = s.stgstring), function (e, t, n, a, o, r) { e[a] = e[a] || [], e[a].push({ "gtm.start": (new Date).getTime(), event: "gtm.js" }); var i = t.getElementsByTagName(n)[0], d = t.createElement(n), s = "dataLayer" != a ? "&l=" + a : ""; d.async = !0, d.src = "https://web.archive.org/web/20190621070424/https://www.googletagmanager.com/gtm.js?id=" + o + s + r + "&gtm_cookies_win=x", i.parentNode.insertBefore(d, i) }(window, document, "script", s.dataLayer || "dataLayer", s.container, s.modifier), t = m, n = s.dataLayer || "dataLayer", o = (e = s.env) && "prod" === e ? "a.nytimes.com" : "a.dev.nytimes.com", r = encodeURIComponent(document.referrer), i = encodeURIComponent((a = document.querySelector("link[rel=canonical]")) ? a.href : document.location.href), (d = new XMLHttpRequest).withCredentials = !0, d.open("GET", "https://" + o + "/svc/nyt/data-layer?sourceApp=" + t.application.name + "&referrer=" + r + "&assetUrl=" + i, !0), d.onload = function () { var e = JSON.parse(d.responseText); e.event = "userDataReady", window[n].push(e), window[n].push(t) }, d.addEventListener("error", function () { window[n].push(t) }), d.send() }(); </script> <script type="text/javascript"> //<!-- BEGIN LivePerson Monitor. --> window.lpTag=window.lpTag || {};if(typeof window.lpTag._tagCount==='undefined'){window.lpTag={site:'17743901'||'',section:lpTag.section||'',autoStart:lpTag.autoStart===false?false:true,ovr:lpTag.ovr||{},_v:'1.6.0',_tagCount:1,protocol:'https:',events:{bind:function(app,ev,fn){lpTag.defer(function(){lpTag.events.bind(app,ev,fn);},0);},trigger:function(app,ev,json){lpTag.defer(function(){lpTag.events.trigger(app,ev,json);},1);}},defer:function(fn,fnType){if(fnType==0){this._defB=this._defB||[];this._defB.push(fn);}else if(fnType==1){this._defT=this._defT||[];this._defT.push(fn);}else{this._defL=this._defL||[];this._defL.push(fn);}},load:function(src,chr,id){var t=this;setTimeout(function(){t._load(src,chr,id);},0);},_load:function(src,chr,id){var url=src;if(!src){url=this.protocol+'//'+((this.ovr&&this.ovr.domain)?this.ovr.domain:'lptag.liveperson.net')+'/tag/tag.js?site='+this.site;}var s=document.createElement('script');s.setAttribute('charset',chr?chr:'UTF-8');if(id){s.setAttribute('id',id);}s.setAttribute('src',url);document.getElementsByTagName('head').item(0).appendChild(s);},init:function(){this._timing=this._timing||{};this._timing.start=(new Date()).getTime();var that=this;if(window.attachEvent){window.attachEvent('onload',function(){that._domReady('domReady');});}else{window.addEventListener('DOMContentLoaded',function(){that._domReady('contReady');},false);window.addEventListener('load',function(){that._domReady('domReady');},false);}if(typeof(window._lptStop)=='undefined'){this.load();}},start:function(){this.autoStart=true;},_domReady:function(n){if(!this.isDom){this.isDom=true;this.events.trigger('LPT','DOM_READY',{t:n});}this._timing[n]=(new Date()).getTime();},vars:lpTag.vars||[],dbs:lpTag.dbs||[],ctn:lpTag.ctn||[],sdes:lpTag.sdes||[],ev:lpTag.ev||[]};lpTag.init();}else{window.lpTag._tagCount+=1;} //<!-- END LivePerson Monitor. --> </script> <script type="text/javascript" src="//web.archive.org/web/20190621070424js_/https://p20.zdassets.com/hc/theming_assets/968999/987838/script.js?digest=360228705291"></script> </head> <body class=""> <header class="header"> <div class="super-t-logo"> <a href="https://web.archive.org/web/20190621070424/https://nytimes.com/" title="Go to the New York Times homepage"> <img src="//web.archive.org/web/20190621070424im_/https://theme.zdassets.com/theme_assets/968999/51caa74a53a7c7d938c23ab40a5941798a5ccb79.svg" alt="Logo"> HOME </a> </div> <div class="header-links"> <a href="/web/20190621070424/https://help.nytimes.com/hc/en-us">Help</a> | <a href="https://web.archive.org/web/20190621070424/https://myaccount.nytimes.com/seg/">Account</a> | <a href="https://web.archive.org/web/20190621070424/https://help.nytimes.com/hc/en-us/articles/115015385887-Contact-Us">Contact</a> </div> </header> <main role="main"> <section class="homepage-hero"> <div class="homepage-hero-inner"> <h1>How can we help you?</h1> <p class="homepage-hero-description">Find information here about our coverage, products, subscriptions and more.</p> <form role="search" class="search search-full homepage-search" data-search="" data-instant="true" autocomplete="off" action="/web/20190621070424/https://help.nytimes.com/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓"/><input type="search" name="query" id="query" placeholder="Search" autocomplete="off" aria-label="Search"/></form> </div> </section> <div class="container"> <section class="section"> <h2>Here's how you can...</h2> <div class="UH-card"> <ul class="UH-highlighted-articles"> <li> <h3>Give feedback</h3> <ul> <li><a href="/web/20190621070424/https://help.nytimes.com/hc/en-us/articles/115015385887-Contact-Us#newsroom">Contact our newsroom</a></li> <li><a href="/web/20190621070424/https://help.nytimes.com/hc/en-us/articles/115014925288-How-to-Submit-a-Letter-to-the-Editor">Send a letter to the editor</a></li> <li><a target="_blank" href="https://web.archive.org/web/20190621070424/https://www.nytimes.com/newsgraphics/2016/news-tips/">Submit a tip</a></li> <li><a href="/web/20190621070424/https://help.nytimes.com/hc/en-us/articles/115014809107-How-to-Submit-an-Op-Ed-Article">Submit an op-ed</a></li> <li><a href="/web/20190621070424/https://help.nytimes.com/hc/en-us/articles/115014925188-How-to-Submit-an-Op-Doc">Submit an opinion video</a></li> <li><a href="/web/20190621070424/https://help.nytimes.com/hc/en-us/articles/115015385887-Contact-Us">Submit a correction</a></li> </ul> </li> <li> <h3>Manage your subscription</h3> <ul> <li><a target="_blank" href="https://web.archive.org/web/20190621070424/https://myaccount.nytimes.com/mem/cancel.html">Cancel your subscription</a></li> <li><a target="_blank" href="https://web.archive.org/web/20190621070424/https://myaccount.nytimes.com/seg/report-delivery-problem">Report a delivery problem</a></li> <li><a target="_blank" href="https://web.archive.org/web/20190621070424/https://myaccount.nytimes.com/seg/subscription/homedelivery/suspend-delivery/">Suspend a delivery</a></li> </ul> </li> <li> <h3>Use our apps and website</h3> <ul> <li><a href="/web/20190621070424/https://help.nytimes.com/hc/en-us/articles/115010905707-Log-in-on-all-your-devices">Log in on all your devices</a></li> <li><a href="/web/20190621070424/https://help.nytimes.com/hc/en-us/articles/115015385887-Contact-Us">Report a bug</a></li> <li><a target="_blank" href="https://web.archive.org/web/20190621070424/https://myaccount.nytimes.com/seg/forgot-password">Reset password</a></li> </ul> </li> </ul> </div> </section> <section class="section"> <h2>Help topics</h2> <ul class="UH-card-list"> <li class="UH-card-list-item"> <a href="/web/20190621070424/https://help.nytimes.com/hc/en-us/categories/115002052408-Our-newsroom-and-editorial-processes" class="UH-card UH-card-link UH-card-topics-link-center"> <h3 class="UH-card-link-title UH-card-link-title-centered">Our newsroom and editorial processes</h3> </a> </li> <li class="UH-card-list-item"> <a href="/web/20190621070424/https://help.nytimes.com/hc/en-us/categories/115001549367-Products-offerings" class="UH-card UH-card-link UH-card-topics-link-center"> <h3 class="UH-card-link-title UH-card-link-title-centered">Products &amp; offerings</h3> </a> </li> <li class="UH-card-list-item"> <a href="/web/20190621070424/https://help.nytimes.com/hc/en-us/categories/115002055847-Digital-access" class="UH-card UH-card-link UH-card-topics-link-center"> <h3 class="UH-card-link-title UH-card-link-title-centered">Digital access</h3> </a> </li> <li class="UH-card-list-item"> <a href="/web/20190621070424/https://help.nytimes.com/hc/en-us/categories/115001549327-Learn-about-subscriptions" class="UH-card UH-card-link UH-card-topics-link-center"> <h3 class="UH-card-link-title UH-card-link-title-centered">Learn about subscriptions</h3> </a> </li> <li class="UH-card-list-item"> <a href="/web/20190621070424/https://help.nytimes.com/hc/en-us/categories/115001711108-Account-management-" class="UH-card UH-card-link UH-card-topics-link-center"> <h3 class="UH-card-link-title UH-card-link-title-centered">Account management </h3> </a> </li> <li class="UH-card-list-item"> <a href="/web/20190621070424/https://help.nytimes.com/hc/en-us/categories/115001547468-Permissions-policies" class="UH-card UH-card-link UH-card-topics-link-center"> <h3 class="UH-card-link-title UH-card-link-title-centered">Permissions &amp; policies</h3> </a> </li> <li class="UH-card-list-item"> <a href="/web/20190621070424/https://help.nytimes.com/hc/en-us/categories/115002052428-Contact-The-New-York-Times" class="UH-card UH-card-link UH-card-topics-link-center"> <h3 class="UH-card-link-title UH-card-link-title-centered">Contact The New York Times</h3> </a> </li> </ul> </section> <section class="UH-help-card"> <h4 class="UH-help-title">Can't find what you're looking for?</h4> <p class="UH-help-text">Review our Help topics or chat with one of our Customer Care advocates.</p> <div id="Help_New"></div> </section> </div> </main> <footer class="footer"> <div class="footer-inner"> <nav> <ul class="copyright"> <li> <a class="footerLink" href="https://web.archive.org/web/20190621070424/http://www.nytimes.com/content/help/rights/copyright/copyright-notice.html" itemprop="copyrightNotice"> &copy;&nbsp;<span id="copyrightYear" itemprop="copyrightYear"></span> <span itemprop="copyrightHolder provider sourceOrganization" itemtype="http://schema.org/Organization" itemid="http://www.nytimes.com"> &nbsp; <span itemprop="name">The New York Times Company</span> <meta itemprop="tickerSymbol" content="NYSE NYT"></span> </a> </li> </ul> <ul class="footerNav"> <li> <a href="https://web.archive.org/web/20190621070424/https://help.nytimes.com/hc/en-us/articles/115015385887-Contact-Us">Contact Us</a> </li> <li> <a href="https://web.archive.org/web/20190621070424/http://www.nytco.com/careers" target="_blank">Work with us</a> </li> <li> <a href="https://web.archive.org/web/20190621070424/http://nytmediakit.com/" target="_blank">Advertise</a> </li> <li> <a href="https://web.archive.org/web/20190621070424/https://www.nytimes.com/content/help/rights/privacy/policy/privacy-policy.html#pp" target="_blank">Your Ad Choices</a> </li> <li> <a href="https://web.archive.org/web/20190621070424/https://www.nytimes.com/privacy" target="_blank">Privacy</a> </li> <li> <a href="https://web.archive.org/web/20190621070424/https://www.nytimes.com/ref/membercenter/help/agree.html" target="_blank">Terms of Service</a> </li> <li> <a href="https://web.archive.org/web/20190621070424/https://www.nytimes.com/content/help/rights/sale/terms-of-sale.html" target="_blank">Terms of Sale</a> </li> <li> <a href="https://web.archive.org/web/20190621070424/http://spiderbites.nytimes.com/" target="_blank">Sitemap</a> </li> <li> <a href="/web/20190621070424/https://help.nytimes.com/hc/en-us">Help</a> </li> <li> <a href="https://web.archive.org/web/20190621070424/https://www.nytimes.com/subscriptions/Multiproduct/lp5558.html?campaignId=37WXW" target="_blank">Subscriptions</a> </li> </ul> </nav> </div> </footer> <!-- / --> <script type="text/javascript" src="//web.archive.org/web/20190621070424js_/https://static.zdassets.com/hc/assets/locales/en-us-a5503df53549041d0c344c39572f0906.js"></script> <script src="https://web.archive.org/web/20190621070424js_/https://nytimes.zendesk.com/auth/v2/host.js" data-brand-id="987838" data-return-to="https://help.nytimes.com/hc/en-us" data-theme="hc" data-locale="en-us" data-auth-origin="987838,true,true"></script> <script type="text/javascript" src="https://web.archive.org/web/20190621070424js_/https://p20.zdassets.com/assets/zendesk_pci_hc.v4.js"></script> <script type="text/javascript"> /* Greetings sourcecode lurker! This is for internal Zendesk and legacy usage, we don't support or guarantee any of these values so please don't build stuff on top of them. */ HelpCenter = {}; HelpCenter.account = {"subdomain":"nytimes","environment":"production","name":"The New York Times Customer Care"}; HelpCenter.user = {"identifier":"da39a3ee5e6b4b0d3255bfef95601890afd80709","email":null,"name":null,"role":"anonymous","avatar_url":"https://web.archive.org/web/20190621070424/https://assets.zendesk.com/hc/assets/default_avatar.png","is_admin":false,"organizations":[],"groups":[]}; HelpCenter.internal = {"asset_url":"//web.archive.org/web/20190621070424/https://static.zdassets.com/hc/assets/","web_widget_asset_composer_url":"https://web.archive.org/web/20190621070424/https://static.zdassets.com/ekr/snippet.js","current_session":{"locale":"en-us","csrf_token":"m3QYr/5csRz1iUcvs03UWewAwqiyGWVHu8PIYJFTqbPYgwOToj91nYwwqxkkCZwe2Wgo1l/tGGzMIitBaS4tKQ==","shared_csrf_token":null},"settings":{"zopim_enabled":false,"spam_filter_enabled":true},"current_record_id":null,"current_record_url":null,"current_record_title":null,"search_results_count":null,"current_text_direction":"ltr","current_brand_url":"https://web.archive.org/web/20190621070424/https://nytimes.zendesk.com","current_host_mapping":"help.nytimes.com","current_path":null,"authentication_domain":"https://web.archive.org/web/20190621070424/https://nytimes.zendesk.com","show_autocomplete_breadcrumbs":true,"rollbar_config":{"enabled":true,"endpoint":"https://web.archive.org/web/20190621070424/https://rollbar-us.zendesk.com/api/1/item/","accessToken":"731a5a953e9a4b7ab6cac9623f50c732","captureUncaught":true,"captureUnhandledRejections":true,"payload":{"environment":"production","client":{"javascript":{"source_map_enabled":true,"code_version":"4c6319012198646ee5d487478f9ec391c833d710","guess_uncaught_frames":true}}}},"user_info_changing_enabled":false,"has_user_profiles_enabled":false,"user_aliases_enabled":false,"has_anonymous_kb_voting":true,"has_professional_upsell":false,"has_multi_language_help_center":true,"mobile_device":false,"mobile_site_enabled":false,"show_at_mentions":false,"has_copied_content":false,"embeddables_config":{"embeddables_web_widget":false,"embeddables_connect_ipms":false},"base_domain":"zendesk.com","answer_bot_subdomain":"static","plans_url":"https://web.archive.org/web/20190621070424/https://help.nytimes.com/hc/admin/plan?locale=en-us","manage_content_url":"https://web.archive.org/web/20190621070424/https://help.nytimes.com/hc/en-us","arrange_content_url":"https://web.archive.org/web/20190621070424/https://help.nytimes.com/hc/admin/arrange_contents?locale=en-us","general_settings_url":"https://web.archive.org/web/20190621070424/https://help.nytimes.com/hc/admin/general_settings?locale=en-us","user_segments_url":"https://web.archive.org/web/20190621070424/https://nytimes.zendesk.com/knowledge/user_segments?brand_id=987838","has_community_enabled":false,"has_internal_sections":true,"has_answer_bot_web_form_enabled":false,"billing_url":"/access/return_to?return_to=https://nytimes.zendesk.com/agent/admin/subscription","has_answer_bot":true,"has_block_answer_bot_embeddable":false,"answer_bot_management_url":"https://web.archive.org/web/20190621070424/https://help.nytimes.com/hc/admin/answer_bot?locale=en-us","is_account_owner":false,"theming_center_url":"https://web.archive.org/web/20190621070424/https://help.nytimes.com/theming","theming_cookie_key":"hc-da39a3ee5e6b4b0d3255bfef95601890afd80709-preview","is_preview":false,"has_guide_user_segments_search":true,"has_alternate_templates":true,"arrange_articles_url":"https://web.archive.org/web/20190621070424/https://nytimes.zendesk.com/knowledge/arrange?brand_id=987838","article_verification_url":"https://web.archive.org/web/20190621070424/https://nytimes.zendesk.com/knowledge/verification?brand_id=987838","has_article_verification":true,"guide_language_settings_url":"https://web.archive.org/web/20190621070424/https://help.nytimes.com/hc/admin/language_settings?locale=en-us","has_fetch_authenticity_token":true,"docs_importer_url":"https://web.archive.org/web/20190621070424/https://nytimes.zendesk.com/knowledge/import_articles?brand_id=987838"}; </script> <script src="//web.archive.org/web/20190621070424js_/https://static.zdassets.com/hc/assets/hc_enduser-f6e33286875ea0a4b48977512e46d880.js"></script> <script type="text/javascript"> (function() { var Tracker = {}; Tracker.track = function(eventName, data) { var url = "https://web.archive.org/web/20190621070424/https://help.nytimes.com/hc/tracking/events?locale=en-us"; var payload = { "event": eventName, "data": data, "referrer": document.referrer }; var xhr = new XMLHttpRequest(); xhr.open("POST", url, true); xhr.setRequestHeader("Content-Type", "application/json; charset=UTF-8"); xhr.send(JSON.stringify(payload)); }; Tracker.track("front_page_viewed", "BAh7BjoKX21ldGF7CzoPYWNjb3VudF9pZGkDJ8kOOhNoZWxwX2NlbnRlcl9pZGkEXl7vCzoNYnJhbmRfaWRpA74SDzoMdXNlcl9pZDA6DnVzZXJfcm9sZUkiDmFub255bW91cwY6BkVUOgtsb2NhbGVJIgplbi11cwY7C1Q=--4e2f795b6f3983f68bd38fb93e65bb46d356e937"); })(); </script> </body> </html><!-- FILE ARCHIVED ON 07:04:24 Jun 21, 2019 AND RETRIEVED FROM THE INTERNET ARCHIVE ON 22:57:26 Nov 27, 2024. JAVASCRIPT APPENDED BY WAYBACK MACHINE, COPYRIGHT INTERNET ARCHIVE. ALL OTHER CONTENT MAY ALSO BE PROTECTED BY COPYRIGHT (17 U.S.C. SECTION 108(a)(3)). --> <!-- playback timings (ms): captures_list: 0.767 exclusion.robots: 0.041 exclusion.robots.policy: 0.025 esindex: 0.012 cdx.remote: 10.924 LoadShardBlock: 192.285 (6) PetaboxLoader3.datanode: 175.535 (7) load_resource: 83.254 PetaboxLoader3.resolve: 37.672 -->

Pages: 1 2 3 4 5 6 7 8 9 10