Jira Service Management vs. BMC – Wer trägt den ITSM-Titel nach Hause?

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display: block; clear: both; } .hhs-header-hat { position: relative; z-index: 1000; } .hhs-header-hat .col-12 { padding-left: 0px; padding-right: 0px; } .hhs-header-hat .col-12 * { margin-bottom: 0px; } .hhs-hat-menu .hs-menu-wrapper.hs-menu-flow-horizontal>ul { float: right; } .hhs-header-menu .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a span { padding: 10px 0; } .hhs-header-menu .hs-menu-wrapper.hs-menu-flow-horizontal>ul li .mega-menu a { color: #555555 !important; padding: 5px; text-transform: none; } .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li .mega-menu a { white-space: normal !important; } .hs-menu-wrapper.hs-menu-flow-horizontal .mega-menu ul li.hs-item-has-children ul.hs-menu-children-wrapper { display: block; opacity: 1; visibility: visible; position: static; } .mega-text-con { white-space: normal; } .mega-text-con ul { padding-left: 20px !important; } .mega-text-con li { list-style-type: disc; width: 100%; } .custom-menu-primary .hs-menu-wrapper > ul .mega-menu ul { background: transparent !important; box-shadow: none !important; -webkit-box-shadow: none !important; } .hhs-hat-menu .hs-menu-wrapper.hs-menu-flow-horizontal>ul { margin-right: 0px; } .hhs-hat-menu .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a { max-width: none; overflow: visible; } .custom-menu-primary .hs-menu-wrapper { overflow: visible !important; } .custom-menu-primary .hs-menu-wrapper > ul{ float: right; } .custom-menu-primary .hs-menu-wrapper > ul > li{ font-weight: normal; margin-left: 0px !important; margin-bottom: 0px; } .custom-menu-primary .hs-menu-wrapper > ul > li > a{ padding: 10px 15px; position: relative; display: block; } .custom-menu-primary a:hover { color: #000000; } .hs-menu-children-wrapper .hs-menu-item.active, .custom-menu-primary .hs-menu-wrapper .hs-menu-children-wrapper li.active a:hover, .sticky-menu .hs-menu-item.active, .sticky-menu .custom-menu-primary .hs-menu-wrapper > ul li.active a:hover{ background-color: transparent !important; cursor: default !important; } .sticky-menu { visibility: hidden; -webkit-transform: translateY(-100%); -ms-transform: translateY(-100%); -o-transform: translateY(-100%); transform: translateY(-100%); -webkit-transition: all .3s ease; -o-transition: all .3s ease; transition: all .3s ease; opacity: 0; -webkit-box-shadow: 0 2px 3px 1px rgba(0,0,0,.1); box-shadow: 0 2px 3px 1px rgba(0,0,0,.1); } .sticky-menu.active { z-index: 999; position: fixed; top: 0; left: 0; right: 0; visibility: visible; -webkit-transform: translateY(0); -ms-transform: translateY(0); -o-transform: translateY(0); transform: translateY(0); transition: all .3s ease; opacity: 1; } .sticky-menu .widget-type-logo img { height: 35px !important; width: auto !important; margin: 10px 0; } .hhs-header.sticky-menu.active { padding: 5px 0px !important; } .custom-menu-primary.js-enabled .hamburger { display: none; } @media (max-width: 922px){ .sticky-menu.active { position: static !important; } .sticky-menu .widget-type-cta { display: none; } .sticky-menu .widget-type-logo img { margin: 0; } .sticky-menu .page-center { padding: 0 10px !important; } .hhs-nav { position: relative; } .hhs-nav-opt-items { padding-right: 40px; } .custom-menu-primary.js-enabled { float: none; position: absolute; top: 0px; left: 0px; } .custom-menu-primary .hs-menu-wrapper, .custom-menu-primary.js-enabled .hs-menu-wrapper, .custom-menu-primary.js-enabled .hs-menu-children-wrapper{ display: none; } .custom-menu-primary.js-enabled .hamburger { display: inline-block; } .hhs-header-menu .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a { padding: 0px 15px; } .hhs-header-logo { position: relative; z-index: 1000; } .custom-menu-primary.js-enabled .hs-menu-wrapper > ul > li{ margin-left: 0px !important; } .hamburger { padding-top: 10px; } } @media (max-width: 575px){ nav { transition: height 0.5s ease-in-out; } .hhs-header-mod .hhs-nav { padding-top: 25px; } .custom-menu-primary.js-enabled { top: 20px; } .hhs-hat-menu { position: relative; } .hhs-hat-menu .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a { text-align: center !important; padding: 0 !important; } .hhs-hat-menu .hs-menu-wrapper.hs-menu-flow-horizontal ul li li a { padding: 2px 10px !important; } .hhs-hat-menu .hhs-header-search a { padding: 5px 0px 5px 10px; } .hhs-hat-menu .hs-menu-wrapper.hs-menu-flow-horizontal>ul, .hhs-hat-menu > ul { width: 100% !important; margin: 0px auto !important; float: none !important; text-align: center; } .hhs-hat-menu .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-menu-depth-1 { display: inline-block; text-align: center; padding: 0 5px; } .hhs-hat-menu .hs-menu-children-wrapper:before { text-align: left; } } .hhs-top-bar { background-color: rgba(255, 255, 255, 0.90); padding: 10px 0; position: absolute; left: 0; right: 0; z-index: 999; } .hhs-top-bar.sticky-menu.active { padding: 5px 0; } @media (min-width: 992px) { } .hhs-top-bar.hhs-alt-nav .logo-sticky, .logo-standard { max-width: 150px; float: left; } .hhs-top-bar.hhs-alt-nav.sticky-menu.active .logo-sticky, .logo-sticky { max-width: 150px; float: left; } .hhs-header-logo { padding-top: 0px; } .hhs-nav-grid__menu { margin-right: auto; margin-left: 25px; } .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a, .hs-menu-wrapper.hs-menu-flow-horizontal ul.hhs-nav-links .hs-menu-item a { color: rgba(0, 0, 0, 1.0); } .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li { margin: 15px 13px; } .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a:hover, .hs-menu-wrapper.hs-menu-flow-horizontal ul.hhs-nav-links .hs-menu-item a:hover, .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a:hover{ color: rgba(0, 0, 0, 1.0); } .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a svg, .hhs-header-search a svg, .hhs-lang-switch svg, .top-bar-search svg{ fill: rgba(0, 0, 0, 1); } .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a:hover svg { fill: rgba(0, 0, 0, 1.0); } .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a svg { -webkit-transition: fill 400ms ease-in-out; -moz-transition: fill 400ms ease-in-out; -ms-transition: fill 400ms ease-in-out; -o-transition: fill 400ms ease-in-out; transition: fill 400ms ease-in-out; } .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li li a svg { -moz-transform: rotate(-90deg); -webkit-transform: rotate(-90deg); -o-transform: rotate(-90deg); -ms-transform: rotate(-90deg); transform: rotate(-90deg); vertical-align: sub; } .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-menu-depth-1.active:after, .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-menu-depth-1:after { background-color: rgba(1, 79, 254, 1.0); } .hhs-lang-switch .globe_class svg{ fill: rgba(0, 0, 0, 1); } .lang_list_class li { background: rgba(255, 255, 255, 1) !important; } .hhs-lang-switch .lang_list_class:after { border-bottom-color: rgba(255, 255, 255, 1) !important; } .hhs-hat-menu .hs-menu-children-wrapper, .sc-site-header__menu .hs-menu-children-wrapper { background-color: rgba(255, 255, 255, 1) !important; } .sc-site-header__menu .mega-menu .hs-menu-children-wrapper { background-color: transparent !important; } .hhs-hat-menu .hs-menu-children-wrapper:before, .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-item-has-children ul.hs-menu-children-wrapper:before { color: rgba(255, 255, 255, 1) !important; } .hhs-hat-menu .hs-menu-children-wrapper li a, .hhs-lang-switch .lang_list_class li a, .custom-menu-primary .hs-menu-wrapper > ul li a, .hs-menu-wrapper.hs-menu-flow-horizontal > ul li.hs-item-has-children ul.hs-menu-children-wrapper li a, .hhs-lang-switch .lang_list_class li a { color: #444444; font-size: 15px !important; } .hhs-hat-menu .hs-menu-children-wrapper li a:hover, .hhs-lang-switch .lang_list_class li a:hover, .hs-menu-wrapper.hs-menu-flow-horizontal ul.hhs-nav-links .hs-menu-item.hs-menu-depth-2 a:hover, .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-item-has-children ul.hs-menu-children-wrapper li a:hover{ background-color: rgba(238, 238, 238, 1) !important; } .hhs-hat-menu .hs-menu-children-wrapper li a:hover, .hhs-lang-switch .lang_list_class li a:hover, .custom-menu-primary .hs-menu-wrapper > ul li.hs-item-has-children ul.hs-menu-children-wrapper li a:hover, .hs-menu-wrapper.hs-menu-flow-horizontal ul.hhs-nav-links .hs-menu-item.hs-menu-depth-2 a:hover, .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-item-has-children ul.hs-menu-children-wrapper li a:hover{ color: #000000 !important; } .hhs-top-bar.hhs-alt-nav .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-menu-item.hs-menu-depth-2 a:hover svg { fill: #000000 !important; } .custom-menu-primary .hs-menu-wrapper > ul li.hs-item-has-children ul.hs-menu-children-wrapper li.active a:hover { color: #444444 !important; } .hhs-top-bar.hhs-alt-nav .hs-menu-wrapper.hs-menu-flow-horizontal ul.hhs-nav-links ul .hs-menu-item.sub-active a, .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal ul.hhs-nav-links ul .hs-menu-item.sub-active a{ background-color: rgba(242, 245, 248, 1) !important; color: #444444 !important; } .hhs-top-bar.hhs-alt-nav.sticky-menu, .hhs-top-bar.sticky-menu, .hhs-top-bar.hhs-alt-nav{ background-color: rgba(255, 255, 255, 0.95); } .sticky-menu.active { background-color: rgba(255, 255, 255, 0.95); } .hhs-top-bar.sticky-menu .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a, .hhs-top-bar.hhs-alt-nav .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a, .hhs-top-bar.hhs-alt-nav .hs-menu-wrapper.hs-menu-flow-horizontal ul.hhs-nav-links .hs-menu-item a, .sticky-menu .hs-menu-wrapper.hs-menu-flow-horizontal ul.hhs-nav-links li a, .sticky-menu .hhs-lang-switch .globe_class:before{ color: rgba(0, 0, 0, 1.0); } .hhs-top-bar.hhs-alt-nav .hhs-lang-switch .globe_class svg { fill: rgba(0, 0, 0, 1.0); } .hhs-top-bar.sticky-menu .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a svg, .sticky-menu .hhs-nav-grid__extras svg, .hhs-top-bar.hhs-alt-nav .hhs-header-search a svg { fill: rgba(0, 0, 0, 1.0); } .hhs-top-bar.hhs-alt-nav .hs-menu-wrapper.hs-menu-flow-horizontal ul.hhs-nav-links ul .hs-menu-item a { color: #444444; } .hhs-top-bar.sticky-menu .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a:hover, .hhs-top-bar.hhs-alt-nav .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a:hover, .hhs-top-bar.hhs-alt-nav .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal .hs-menu-depth-1:first-child:hover, .hhs-top-bar.hhs-alt-nav .fas:hover, .sticky-menu .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal .hs-menu-depth-1:first-child:hover, .sticky-menu .hs-menu-wrapper.hs-menu-flow-horizontal ul.hhs-nav-links li a:hover, .sticky-menu .hhs-header-search a i:hover{ color: rgba(102, 102, 102, 1.0) !important; } .hhs-top-bar.sticky-menu .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a:hover svg, .hhs-top-bar.hhs-alt-nav .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a:hover svg { fill: rgba(102, 102, 102, 1.0) !important; } .hhs-top-bar.hhs-alt-nav .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a svg, .hhs-top-bar.hhs-alt-nav .hhs-header-search a svg, .hhs-top-bar.hhs-alt-nav .top-bar-search svg { fill: rgba(0, 0, 0, 1) !important; } .hhs-top-bar.hhs-alt-nav .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-menu-depth-1.active:after, .hhs-top-bar.hhs-alt-nav .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-menu-depth-1:after, .sticky-menu.hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-menu-depth-1.active:after, .sticky-menu.hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-menu-depth-1:after { background-color: rgba(1, 79, 254, 1.0); } .hhs-header-cta .cta-secondary, .hhs-header-cta .cta-tertiary, .hhs-header-cta .cta-primary, .hhs-header-cta .cta-four, .hhs-header-cta .cta-five{ padding: 15px 15px !important; font-size: 10px !important; -webkit-box-shadow: none; box-shadow: none; } .hhs-side-menu { width: 400px; } .hhs-side-menu { background-color: rgba(255, 255, 255, 1.0); } .body-wrapper::after { background-color: rgba(0, 0, 0, 0.6); } .hamburger-icon .line { background: rgba(102, 102, 102, 1.0); } .hhs-top-bar.hhs-alt-nav .hamburger-icon .line, .sticky-menu .hamburger-icon .line { background: rgba(68, 68, 68, 1.0); } .hamburger-icon.active .line { background: rgba(68, 68, 68, 1.0); } .hhs-side-menu .top-bar-search svg, .hhs-side-menu .hhs-lang-switch .globe_class svg { fill: rgba(68, 68, 68, 1.0); } .hhs-side-menu .top-bar-search { padding: 4px; } .hhs-side-menu .top-bar-search svg { height: 20px; width: 20px; } .hhs-side-menu .hhs-lang-switch .globe_class:before, .hhs-side-menu .fas{ color: rgba(68, 68, 68, 1.0); } .hhs-top-bar .fas { fill: #000000; } .hhs-side-menu__footer a svg, .hhs-side-menu__footer a:visited svg { fill: #333333; } .hhs-side-menu__footer a:hover svg, .hhs-side-menu__footer a:focus svg { fill: #666666; } .hhs-side-menu .hhs-side-menu__mobile li a { font-size: 18px; font-weight: bold; color: rgba(102, 102, 102, 1.0); } .hhs-side-menu .hhs-side-menu__mobile li a:hover { color: rgba(0, 0, 0, 1.0); } .hhs-sidebar-nav-toggle svg { fill: rgba(153, 153, 153, 1.0); } .hhs-side-menu__extras .hs-menu-item a, .hhs-side-menu__extras .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-item-has-children ul.hs-menu-children-wrapper a { font-size: 14px; font-weight: nomral; color: rgba(102, 102, 102, 1); } .hhs-side-menu__extras .hs-menu-item a:hover, .hhs-side-menu__extras .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-item-has-children ul.hs-menu-children-wrapper a:hover { color: rgba(1, 79, 254, 1); } .hhs-side-menu__extras {flex: 1;} @media (max-width: 575px) { .hhs-side-menu { width: 100%; } } @media screen and (min-width: 850px) { [class^=mega-drop].loaded { position: relative; display: inline-block; padding: 0 ; } [class^=mega-drop].loaded:hover::after { display: block; position: absolute; top:0; width: 100%; height: 100px; left: -36px; } [class^=mega-drop].loaded:hover::before { display: block; position: absolute; top: 0; width: 100%; height: 100px; right: -36px; } .mega-menu::before { height: 30px; top: -30px; background-color: rgba(255, 2, 1, 0.0); } } .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-item-has-children>a.mega span { padding-right: 15px !important; } .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-item-has-children>a.mega svg { margin-left:-12px !important; } .mega-menu { background-color: rgba(255, 255, 255, 1); top: 75px; } .sticky-menu.active .mega-menu { top: 70px; } .mega-menu span.hs_cos_wrapper_type_text { text-transform: none !important; font-weight: normal !important; white-space: normal !important; } .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li .mega-menu a, .hhs-alt-nav .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li .mega-menu a, .hhs-top-bar .mega-menu .mega-nav-con ul li ul.hs-menu-children-wrapper li a, .hhs-alt-nav .hhs-top-bar .mega-menu .mega-nav-con ul li ul.hs-menu-children-wrapper li a{ color: #444444 !important; font-size: 16px !important; font-weight: normal; text-transform: none; padding-top:10px !important; padding-bottom:10px !important; } .hhs-top-bar .mega-menu .mega-nav-con ul li ul.hs-menu-children-wrapper li a{ font-size: 0.95em !important; } .hhs-top-bar .mega-menu .mega-nav-con .hs-menu-wrapper.hs-menu-flow-horizontal ul .hs-menu-item.hs-menu-depth-2 a:hover, .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li .mega-menu a:hover, .hhs-alt-nav .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li .mega-menu a:hover, .hhs-top-bar .mega-menu .mega-nav-con ul li ul.hs-menu-children-wrapper li a:hover, .hhs-alt-nav .hhs-top-bar .mega-menu .mega-nav-con ul li ul.hs-menu-children-wrapper li a:hover{ color: #014ffe !important; background-color: transparent !important; } .hhs-menu-toggle { display: none; } @media (max-width: 960px) { .hhs-menu-toggle { display: block; } } @media (max-width: 920px) { .hhs-menu-toggle { display: block; } } .hhs-side-menu__ctas .hhs-side-cta-1, .hhs-side-menu__ctas .hhs-side-cta-2{ display: none; } @media (max-width: 960px) { .hhs-extras-ctas, .hhs-extras-ctas .hhs-head-cta-1 { display: none; } .hhs-side-menu__ctas .hhs-side-cta-1 { display: inline-block; } } @media (max-width: 920px) { .hhs-extras-ctas .hhs-head-cta-2 { display: none; } .hhs-side-menu__ctas .hhs-side-cta-2 { display: inline-block; } } @media (min-width: 850px) { .hhs-side-menu__mobile { display: none; } } @media (max-width: 850px) { .main-nav .sc-site-header__menu { display: none; } } @media (max-width: 922px) { .custom-menu-primary .hs-menu-wrapper > ul { margin-top: 10px !important; } .custom-menu-primary .hs-menu-wrapper > ul, .custom-menu-primary .hs-menu-wrapper > ul li.active a:hover{ background-color: rgba(255, 255, 255, 1) !important; } .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a:hover, .custom-menu-primary .hs-menu-wrapper > ul li.active a:hover { color: #444444 ; } .custom-menu-primary .hs-menu-wrapper > ul li{ border-top: 1px solid rgba(0, 0, 0, .1) !important; } .custom-menu-primary .hs-menu-wrapper > ul ul li{ background-color: rgba(0, 0, 0, .05); } .sticky-menu.active { position: static !important; } .sticky-menu.active { display: none !important; height: 0px !important; } } @media (max-width: 575px) { .logo-standard, .logo-sticky { max-width: 100px !important; } .hhs-nav-opt-items .hhs-header-search { right: 3px; } .hhs-nav-opt-items .hhs-lang-switch { right: 33px; } } </style> <link rel="stylesheet" href="https://blog.veniture.net/hs-fs/hub/25538202/hub_generated/template_assets/49389624766/1710754848770/CLEAN_x_venITure/css/modules/global-footer.min.css"> <style> #hs_cos_wrapper_global_footer .hhs-footer-mod { padding-top: 100px; padding-bottom: 100px; background-color: rgba(1, 79, 254, 0.03); } .hhs-foot-base-nav .hs-menu-wrapper.hs-menu-flow-horizontal > ul li a, .hhs-foot-nav-col .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-item-has-children ul.hs-menu-children-wrapper li a, .hhs-foot-nav-col .hs-menu-wrapper.hs-menu-flow-horizontal > ul li a { color: #000000 !important; } .hhs-foot-base-nav .hs-menu-wrapper.hs-menu-flow-horizontal > ul li a:hover, .hhs-foot-nav-col .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-item-has-children ul.hs-menu-children-wrapper li a:hover, .hhs-foot-nav-col .hs-menu-wrapper.hs-menu-flow-horizontal > ul li a:hover { color: #014ffe !important; } .foot-nav-title, .hhs-foot-rss h5, .hhs-foot-nav-col h5 { margin-bottom: 25px; color: #000000; } .hhs-foot-rss .hs_cos_wrapper_type_inline_rich_text p, .hhs-foot-rss .hs_cos_wrapper_type_inline_rich_text l1, .hhs-foot-rss .hs_cos_wrapper_type_inline_rich_text span, .hhs-foot-rss label{ color: #FFFFFF; } .hhs-foot-base-nav .hs-menu-wrapper.hs-menu-flow-horizontal > ul li a { font-size: 14px; } .hhs-footer-mod .hhs-post-content a h6 { color: #FFFFFF; font-size: 16px; line-height: 20px; } .hhs-footer-mod .hhs-post-summary p { color: #FFFFFF; font-size: 14px; line-height: 18px; } .hhs-foot-rss .hs-rss-title:hover { color: #014ffe; } .hhs-footer-mod .hhs-post-feat-img { min-height: 120px; } .hhs-foot-rss .hs-rss-item.hs-with-featured-image .hs-rss-item-text { margin-top: 120px; } .hhs-foot-break-line { border-color: #161e27; } .hhs-foot-copyright { color: #000000; } @media (max-width: 575px) { .hhs-foot-nav-col .hhs-col-content { display: none; text-align: center; } .hhs-foot-nav-col .hhs-col-content.open-menu { display: block; text-align: center; } } #hs_cos_wrapper_global_footer .hhs-social-con i { color: #014ffe;} #hs_cos_wrapper_global_footer .hhs-social-con i:hover {color: #014ffe;}@media (max-width: 922px) { #hs_cos_wrapper_global_footer .hhs-footer-mod { padding-top: 25px; padding-bottom: 25px; } } #return-to-top { background: rgba(68, 68, 68, 0.7); } #return-to-top:hover { background: rgba(68, 68, 68, 0.9); } @media (max-width: 575px) { #hs_cos_wrapper_global_footer .hhs-footer-mod { padding-top: 25px; padding-bottom: 25px; } .hhs-foot-nav-col { border-color: #161e27; } } </style> <style> #hs_cos_wrapper_widget_a7929c94-d91a-466c-aa46-dea37b9171bc .hhs-img-text-mod { padding-top: 100px; padding-bottom: 100px; background-color: rgba(255, 255, 255, 1.0); overflow: hidden; } #hs_cos_wrapper_widget_a7929c94-d91a-466c-aa46-dea37b9171bc .hhs-rich-text h1, #hs_cos_wrapper_widget_a7929c94-d91a-466c-aa46-dea37b9171bc .hhs-rich-text h2,#hs_cos_wrapper_widget_a7929c94-d91a-466c-aa46-dea37b9171bc .hhs-rich-text h3, #hs_cos_wrapper_widget_a7929c94-d91a-466c-aa46-dea37b9171bc .hhs-rich-text h4, #hs_cos_wrapper_widget_a7929c94-d91a-466c-aa46-dea37b9171bc .hhs-rich-text h5, #hs_cos_wrapper_widget_a7929c94-d91a-466c-aa46-dea37b9171bc .hhs-rich-text h6, #hs_cos_wrapper_widget_a7929c94-d91a-466c-aa46-dea37b9171bc .hhs-rich-text p, #hs_cos_wrapper_widget_a7929c94-d91a-466c-aa46-dea37b9171bc .hhs-rich-text span, #hs_cos_wrapper_widget_a7929c94-d91a-466c-aa46-dea37b9171bc .hhs-rich-text li , #hs_cos_wrapper_widget_a7929c94-d91a-466c-aa46-dea37b9171bc .hhs-rich-text * { text-align: left; 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Lesezeit </p> <h1 class="blog-post__title"><span id="hs_cos_wrapper_name" class="hs_cos_wrapper hs_cos_wrapper_meta_field hs_cos_wrapper_type_text" style="" data-hs-cos-general-type="meta_field" data-hs-cos-type="text">Jira Service Management vs. BMC – Wer trägt den ITSM-Titel nach Hause?</span></h1> <div class="blog-post__meta"> <p> <span class="meta-author"> <a href="https://blog.veniture.net/author/anna-paul"> Anna Paul </a> : </span> <span class="blog-post__timestamp"> Aug 20, 2024 11:00:00 AM </span> </p> </div> <div class="blog-post__tags"> <a class="blog-post__tag-link" href="https://blog.veniture.net/tag/jira-service-management">Jira Service Management</a> </div> </div> </div> </div> </div> <div class="container-slim content-area-width"> <div class="blog-post row"> <div class="blog-post__body col-12"> <span id="hs_cos_wrapper_post_body" class="hs_cos_wrapper hs_cos_wrapper_meta_field hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="meta_field" data-hs-cos-type="rich_text"><p>Heute im Ring: Jira Service Management vs. BMC Helix ITSM (früher Remedy) – beides ITSM-Schwergewichte. Kann JSM als junger „Rookie“ gegen einen der ältesten Herausforderer im ITSM-Business bestehen? Wir geben den Ring frei.</p> <div id="hs_cos_wrapper_widget_a7929c94-d91a-466c-aa46-dea37b9171bc" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div id="" class="hhs-img-text-mod show-mobile show-tablet show-desktop "><div class="container"> <div class="row"> <div class="col-lg-6 col-sm-12 order-2-tablet"> <div class="hhs-rich-text-in "> <div class="hhs-rich-text"> <div class="hhs-divider "> </div> <div class="hhs-col-inner" style="clear: both;"> <h3>Incident Management</h3> <p>Gehen wir gleich zum Herzen des klassischen IT Service Management: Beim Incident Management geht es darum, einen Dienst oder Service so schnell wie möglich wieder zum Laufen zu bringen. Als alteingesessene Lösung bringt BMC alles mit, um Tickets zuzuweisen, das Problem mit anderen Mitarbeitenden zu besprechen und bei Bedarf auch zu eskalieren.</p> </div> </div> </div> </div> <div class="col-lg-6 col-sm-12 order-1-tablet hhs-img-col" style="z-index: 1;"> <div class="hhs-img "> <img class="wow fadeIn" src="https://blog.veniture.net/hs-fs/hubfs/HERO_ProjectConfigurator.png?width=1800&height=1200&name=HERO_ProjectConfigurator.png" alt="HERO_ProjectConfigurator" loading="eager" width="1800" height="1200" srcset="https://blog.veniture.net/hs-fs/hubfs/HERO_ProjectConfigurator.png?width=900&height=600&name=HERO_ProjectConfigurator.png 900w, https://blog.veniture.net/hs-fs/hubfs/HERO_ProjectConfigurator.png?width=1800&height=1200&name=HERO_ProjectConfigurator.png 1800w, https://blog.veniture.net/hs-fs/hubfs/HERO_ProjectConfigurator.png?width=2700&height=1800&name=HERO_ProjectConfigurator.png 2700w, https://blog.veniture.net/hs-fs/hubfs/HERO_ProjectConfigurator.png?width=3600&height=2400&name=HERO_ProjectConfigurator.png 3600w, https://blog.veniture.net/hs-fs/hubfs/HERO_ProjectConfigurator.png?width=4500&height=3000&name=HERO_ProjectConfigurator.png 4500w, https://blog.veniture.net/hs-fs/hubfs/HERO_ProjectConfigurator.png?width=5400&height=3600&name=HERO_ProjectConfigurator.png 5400w" sizes="(max-width: 1800px) 100vw, 1800px"> </div> </div> </div> </div></div> </div> <p>All das kann Jira Service Management (JSM) ebenfalls. Darüber hinaus wird hier der wertvollste Aspekt von JSM klar – die Integration in Jira (Jira Software und Jira Work Management wurden als Jira vereint, mehr dazu hier: <a href="/ein-neues-jira?hsLang=de" rel="noopener"><span>Ein neues Jira</span></a>). Wenn Dein Entwicklungsteam bereits mit Jira arbeitet, kann es Jira direkt mit Jira Service Management verbinden. Das bedeutet, Du kannst JSM-Tickets mit Development-Problemen aus Jira verknüpfen oder Anfragen priorisieren. Und das bedeutet auch, dass die Entwickler Kommentare einsehen und umgehend Feedback geben können, wenn zum Beispiel Vorfälle eskaliert werden müssen. All dies sorgt für ein nahtloses, effizientes und sicheres Incident Management.</p> <p> </p> <h4>Künstliche Intelligenz </h4> <p>Selbstverständlich sind beide Lösungen mit KI ausgestattet. Hier vertrauen wir auf die Aussagen der Anbieter. BMC setzt KI ein, um neue Erkenntnisse zu gewinnen, Komplexität und Risiken zu managen und organisatorisches Wissen aufzubauen.</p> <p>Bei JSM auf der anderen Seite sorgt unter anderem die Atlassian Intelligence für die Verarbeitung natürlicher Sprache (Natural Language Processing) und Machine Learning für personalisierte Suchen oder Empfehlungen von Einzelpersonen oder Teams für neue Wege der Zusammenarbeit. Die Mustererkennung in der Arbeitshistorie trägt weiterhin dazu bei, Prozesse und Ergebnisse kontinuierlich zu optimieren und so die Effizienz zu steigern.</p> <p>Beide Lösungen bieten hier ihre individuellen Funktionalitäten bezüglich künstlicher Intelligenz an und erfordern daher eine sorgfältige Betrachtung und Analyse der Anforderungen.</p> <p> </p> <h4>Konnektivität und Ökosystem</h4> <p>BMC ist eine umfassende Software-Suite von ITSM-Tools mit einer engen Integration zu anderen BMC-Tools und integriertem IT Asset Management (ITAM). Das Produkt wird gerne vorrangig von globalen Marken eingesetzt und in einer On-Premise- und einer SaaS-Konfiguration angeboten.</p> <p>JSM dagegen ist Teil des Atlassian Ökosystems. Zum einen gibt es hier eine starke, weltweite Community. Zum anderen einen höchst umfangreichen Marketplace mit über 5.000 Apps. Aber die größte Stärke ist, wie bereits erwähnt, der kollaborative Lebenszyklus bestehend aus Entwicklung, Services und IT – hier läuft JSM mit Jira zusammen und bietet eine kohärente „Experience“. Daher gibt es nur ein Ticketing System, in dem sämtliche Tickets zusammenlaufen.</p> <p> </p> <h4>Preise und Kostenstruktur</h4> <p>Was wir bei Atlassian Produkten generell mögen, ist die transparente Preisauskunft – denn das ist eine der wichtigsten Fragen für Unternehmen und Verantwortliche, die hier eine Entscheidung fällen müssen. Hier bietet Jira Service Management leicht verständliche Preise, die online verfügbar sind. Bei BMC sind diese nur auf Anfrage erhältlich.</p> <p>Weiterhin können „Premium Consulting/Integration Services“ bei JSM erworben werden – daher bist Du nicht gezwungen, diese Services im Vorfeld als Paket zu kaufen und kannst nochmals Kosten reduzieren. Das ist wahrscheinlich auch der Grund, warum Gartner bei ihrem Magic Quadrant für ITSM“ (in dem die führenden ITSM-Anbieter verglichen werden) zu folgender Aussage kam: <span>„</span>With those additions, BMC Helix ITSM has one of the highest combined list licence costs of all the offerings from vendors evaluated in this Magic Quadrant.“ Somit bekommst Du bei JSM genau das, wofür Du zahlen möchtest, während Du bei BMC etwas mehr einkaufst.</p> <p> </p> <h4>Fazit</h4> <p>Wenn Du eine zentrale Plattform suchst, die Business-, Entwicklungs- und IT-Ziele mit einem integrierten und robusten Asset-Management vereint und Dir eine klare Kostenbewertung ermöglicht, führt kein Weg an JSM vorbei.</p> <p> </p></span> <div class="social-sharing-wrapper"> <span id="hs_cos_wrapper_blog_social_sharing" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_blog_social_sharing" style="" data-hs-cos-general-type="widget" data-hs-cos-type="blog_social_sharing"> <div class="hs-blog-social-share"> 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