Best Contact & Call Center Software by Service Cloud

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No credit card, no installations.</p>\n","link":{"label":"Try for free","variant":"text","url":"https://www.salesforce.com/form/signup/freetrial-service/?d=pb","target":"_blank","ariaLabel":""},"kind":"card_contactus","id":"1670344843552_5tw"},{"icon":{"src":"https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/call.svg"},"headline":"Talk to an expert.","description":"<p>Tell us a bit more so the right person can reach out faster.</p>\n","link":{"typeOptions":{"kind":"standard"},"variant":"text","label":"Request a call","url":"https://www.salesforce.com/form/service-cloud/contact-me/?d=pb","target":"_blank","ariaLabel":""},"kind":"card_contactus","id":"1668731671714_1524"},{"icon":{"src":"https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/email.svg"},"headline":"Stay up to date.","description":"<p>Get the latest research, industry insights, and product news delivered straight to your inbox.</p>\n","link":{"label":"Sign up for newsletter","variant":"text","url":"https://www.salesforce.com/form/other/role-based-newsletter/?d=pb","ariaLabel":"","target":"_blank"},"kind":"card_contactus","id":"1670344843553_10si"}],"path":"/service/contact-center","urlLoc":"us","curHref":"/service/contact-center/?bc=OTH","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-us"},{"id":"1678471419193_p5h","name":"sf/faq","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing":false,"experiment_type":"content","headline":"Contact Center Software FAQ"},"tab_items":[{"label":"FAQ","kind":"card_faq-category","id":"1678471419302_1us","content":[{"kind":"accordion_group","id":"1732185680565_utf0","accordions":[{"headline":"What is contact and call center software?","description":"<p><a href=\"https://www.salesforce.com/service/contact-center/what-is-contact-center-crm-software/\" target=\"_self\"><ins>Contact</ins> and call center software</a> empowers your company to manage customer service in the cloud. Engage with customers across digital or voice channels, route the right work to the right agent at the right time, and give supervisors omni-channel visibility.</p>\n","kind":"card_faq-qna","id":"1678471419380_7y9"},{"headline":"How to choose contact and call center software?","description":"<p>Choose a contact and call center software that enables you to support your customers on their channel of choice and gives your agents access the same set of customer data, tools, and workflows regardless of channels.</p>\n","kind":"card_faq-qna","id":"1678471902694_1bem"},{"headline":"What is call center vs. contact center software?","description":"<p>Call center software refers to telephony tools that allow service organizations to connect with their customers over the phone. Contact center software, meanwhile, will typically include omnichannel engagement options, as well as routing and tools for supervisors to monitor their contact center and report on analytics.</p>\n","kind":"card_faq-qna","id":"1678471926451_177h"},{"headline":"What is the difference between CRM and contact center software?","description":"<p>CRM stands for customer relationship management, and it allows your company to stay connected to customers across departments, run your business efficiently, and boost customer satisfaction. Contact center software provides the real-time engagement channels and case management tools to manage your customer support needs. CRM and contact center software can integrate seamlessly.</p>\n","kind":"card_faq-qna","id":"1678471936361_11z3"},{"headline":"Does my business need contact center software?","description":"<p>If your business provides support to customers through real-time channels, such as chat, messaging, phone or social, you need contact center software.</p>\n","kind":"card_faq-qna","id":"1679688649927_7cg"},{"headline":"What is Contact Center CRM Software?","description":"<p><a href=\"https://www.salesforce.com/service/contact-center/what-is-contact-center-crm-software/\" target=\"_self\">Contact center CRM software</a>, also known as customer relationship management software, is a tool used by contact centers to improve customer experiences. The software stores information about customers, tracks customer interactions, and simplifies communication and customer service channels — all in one place.</p>\n","kind":"card_faq-qna","id":"1715704576363_o1"},{"headline":"What is contact center AI?","description":"<p><a href=\"https://www.salesforce.com/service/contact-center/ai/\" target=\"_self\"><ins>Contact center AI</ins></a> uses artificial intelligence to streamline customer service operations, automating responses and aiding agents. It enhances efficiency and personalizes customer interactions by handling routine inquiries.</p>\n","kind":"card_faq-qna","id":"1716930458476_16nf"},{"headline":"What are call center analytics?","description":"<p><a href=\"https://www.salesforce.com/service/contact-center/call-center-analytics/\" target=\"_self\"><ins>Call center analytics</ins></a> refer to the collection, measurement, and analysis of key performance indicators (KPIs) and metrics within a contact center to optimize operations. These analytics provide valuable insights into various aspects of call center performance, including agent efficiency, customer satisfaction, and overall service quality.</p>\n","kind":"card_faq-qna","id":"1716930492437_1ano"}]}]}],"path":"/service/contact-center","urlLoc":"us","curHref":"/service/contact-center/?bc=OTH","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-us"}], chassis: 'v2', }; window.sfdcBase = window.sfdcBase || {}; window.sfdcBase.chat = window.sfdcBase.chat || {}; window.sfdcBase.chat.invite = window.sfdcBase.chat.invite || {}; </script> <div class="globalnav-wrapper-c360 "> <a class="screen-reader-text skip-to-content-c360" href="#main-content"> <div class="screen-reader-container">Skip to content</div> </a> <hgf-c360nav locale=us search="true" show-region-selector="true" context-nav-enabled="true" hide-login="false" truly-hide-login="false" show-button-main=true show-button-secondary=false hide-contact="false" origin=https://wp.sfdcdigital.com/en-us/wp-json> </hgf-c360nav> <hgf-c360contextnav origin=https://wp.sfdcdigital.com/en-us/wp-json> </hgf-c360contextnav> </div> <main id="main-content" class="pbc-open-template"> <div data-blade-id="1702329993439_pyl" data-blade-position="1" data-blade-name="sf/marquee" data-blade-variant="marquee" data-blade-source="www" data-blade-type="blade"> <style> section[id="1702329993439_pyl"] .headline strong { color: #0D9DDA !important; font-weight: inherit; } </style> <section id="1702329993439_pyl" class="relative marquee--blade marquee--right-image" > <div class="container"> <article class="grid grid_main grid--threebytwo image__overflow " data-module-track-impressions="" data-module-id="1702329993439_pyl" data-module-name="Contact Center" data-module-position="1" data-module-type="headline"> <div class="image__wrapper "> <div class="image__inner"> <img loading="eager" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-marquee.png?w=1024" class="image__asset" alt="A customer's profile and interaction with an agent providing support" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-marquee.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-marquee.png?resize=300,200 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-marquee.png?resize=768,512 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-marquee.png?resize=1024,683 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-marquee.png?resize=1536,1024 1536w" height="683" width="1024"/> </div> </div> <div class="content__wrapper "> <header class="marquee__blade-heading eyebrow--standard "> <h1 class="headline marquee__headline--standard" style=" color:#032D60 "> Contact Center </h1> <div class="blade__description"> <p>Connect every channel and maximize ROI with contact center software built directly into your CRM. By unifying your customer data with trusted AI, you can transform your contact center into an intelligent, omni-channel engagement center for effective, cost-efficient service.</p> </div> </header> <div class="cta_container flex flex--right ctas__2"> <pbc-button class="cta_button__wrapper" data-link-text="Watch demo" data-link-url="https://www.salesforce.com/form/service-cloud/salesforce-contact-center-demo/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Watch demo: Contact Center" href="https://www.salesforce.com/form/service-cloud/salesforce-contact-center-demo/?d=pb" target="_blank" rel="noopener" > Watch demo </a> </pbc-button> <pbc-button class="cta_button__wrapper" data-link-text="Try for free" data-link-url="https://www.salesforce.com/form/signup/freetrial-service/?d=pb" data-link-type="secondary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="default" aria-label="Try for free: Contact Center" label="Try for free" href="https://www.salesforce.com/form/signup/freetrial-service/?d=pb" target="_blank" rel="noopener" > Try for free </a> </pbc-button> </div> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, rgb(255, 255, 255) 0%, #FFFFFF 100%);"></div> <div class="blade__background blade__background--custom-desktop"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-1.webp?w=1024" class="background__image background__image--custom" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-1.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-1.webp?resize=300,94 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-1.webp?resize=768,240 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-1.webp?resize=1024,320 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-1.webp?resize=1536,480 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-1.webp?resize=2048,640 2048w" height="100%" width="100%"/> </div> <div class="blade__background blade__background--custom-mobile"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-mobile.jpg?w=731" class="background__image background__image--custom" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-mobile.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-mobile.jpg?resize=214,300 214w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-mobile.jpg?resize=768,1076 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-mobile.jpg?resize=731,1024 731w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-mobile.jpg?resize=1096,1536 1096w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-mobile.jpg?resize=1462,2048 1462w" height="100%" width="100%"/> </div> </section> </div><div data-blade-id="1677614593585_176b" data-blade-position="2" data-blade-name="sf/text" data-blade-variant="text" data-blade-source="www" data-blade-type="blade"> <section id="1677614593585_176b" class="relative text--blade" > <div class="container"> <article class="grid grid_main text__blade--link_below text--center" data-module-id="1677614593585_176b" data-module-name="What can you do with your new contact center software?" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="text__blade-heading eyebrow--large "> <h2 class="headline text__headline--large" style=" "> What can you do with your new contact center software? </h2> <div class="blade__description "> <p>A modern engagement center your customers will love.</p> </div> </header> <div class="text__blade-cta"> <div class="cta_container flex flex--center ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Take a Guided Tour" data-link-url="https://www.salesforce.com/form/service-cloud/guided-tour/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Take a Guided Tour: What can you do with your new contact center software?" href="https://www.salesforce.com/form/service-cloud/guided-tour/?d=pb" target="_blank" rel="noopener" > Take a Guided Tour </a> </pbc-button> </div> </div> </article> </div> </section> </div><div data-blade-id="1677708869460_14f3" data-blade-position="3" data-blade-name="sf/productfeature" data-blade-variant="productfeature" data-blade-source="www" data-blade-type="blade"> <section id="1677708869460_14f3" class="relative productfeature--blade blade_layout--left" > <div class="container"> <div class="relative grid grid_main productfeature__content "> <div class="productfeature__content-group"> <header class="productfeature__blade-heading"> <h2 class="headline" style=" "> Resolve calls faster and smarter. </h2> <div class="blade__description"> <p><strong>Service Cloud Voice</strong></p> </div> </header> <div class="productfeature_cta" data-module-name="Resolve calls faster and smarter." data-module-position="" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--left ctas__2"> <pbc-button class="cta_button__wrapper" data-link-text="Watch demo" data-link-url="https://www.salesforce.com/form/service-cloud/salesforce-contact-center-demo/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Watch demo: Resolve calls faster and smarter." href="https://www.salesforce.com/form/service-cloud/salesforce-contact-center-demo/?d=pb" target="_blank" rel="noopener" > Watch demo </a> </pbc-button> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/service/call-center-integration/" data-link-type="secondary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="default" aria-label="Learn more: Resolve calls faster and smarter." label="Learn more" href="https://www.salesforce.com/service/call-center-integration/" > Learn more </a> </pbc-button> </div> </div> <div class="productfeature__tabs"> <div class="accordion__item accordion__item-1 show-hide__item selected " data-module-id="accordion-1" data-module-name="Embedded Telephony" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1677708869521_zij-11" class="accordion__trigger" id="show-hide1677708869521_zij-11" aria-label="Embedded Telephony"> <span class="accordion__title relative"> Embedded Telephony <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1677708869521_zij-11" id="rel1677708869521_zij-11"> <div class="accordion__description"> <p>Help customers more effectively when your phone channel runs natively inside of Service Cloud. Connect your customers to the right agent at the right time and give your agents all the context they need to assist customers faster. Choose from deeply integrated phone support available out of the box powered by Amazon Connect or via partners on the AppExchange.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1677708869521_zij-11__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-embedded-telephony.jpg?w=1024" class="image__asset" alt="A dashboard showcasing voice call controls, analytics, and summary, as well as contact details and service recommendations" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-embedded-telephony.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-embedded-telephony.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-embedded-telephony.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-embedded-telephony.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-2 show-hide__item " data-module-id="accordion-2" data-module-name="Agent Productivity Tools" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1677708997804_18u0-22" class="accordion__trigger" id="show-hide1677708997804_18u0-22" aria-label="Agent Productivity Tools"> <span class="accordion__title relative"> Agent Productivity Tools <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1677708997804_18u0-22" id="rel1677708997804_18u0-22"> <div class="accordion__description"> <p>Equip agents with instant access to a complete view of the customer and better tools and insights. Reduce average handle times and deliver a seamless customer experience with the help of real-time transcription and AI-powered recommendations from Einstein. Give agents and supervisors full visibility into the customer data from your voice and CRM channels in real time.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1677708997804_18u0-22__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/Agent-Productivity-Tools-1.jpg?w=1024" class="image__asset" alt="A contact center dashboard showing a customer's case details and recommended next best actions." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/Agent-Productivity-Tools-1.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/Agent-Productivity-Tools-1.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/Agent-Productivity-Tools-1.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/Agent-Productivity-Tools-1.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-3 show-hide__item " data-module-id="accordion-3" data-module-name="Training and Management" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1677709016546_1db5-33" class="accordion__trigger" id="show-hide1677709016546_1db5-33" aria-label="Training and Management"> <span class="accordion__title relative"> Training and Management <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1677709016546_1db5-33" id="rel1677709016546_1db5-33"> <div class="accordion__description"> <p>Give supervisors visibility and insights to onboard, coach, and manage agents. Supervisors can monitor key contact center metrics in realtime and step in to assist on conversations when agents need support. Improve onboarding, agent productivity, and agent engagement by enhancing supervisor visibility and coaching tools.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1677709016546_1db5-33__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/Training-Management-1.jpg?w=1024" class="image__asset" alt="A supervisor's dashboard of their agents and their statuses, as well as a customer chat window" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/Training-Management-1.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/Training-Management-1.jpg?resize=300,292 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/Training-Management-1.jpg?resize=768,749 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/Training-Management-1.jpg?resize=1024,998 1024w" height="998" width="1024"/> </div> </div> </section> </div> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left " data-media-label="rel1677708869521_zij-11__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-embedded-telephony.jpg?w=1024" class="image__asset" alt="A dashboard showcasing voice call controls, analytics, and summary, as well as contact details and service recommendations" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-embedded-telephony.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-embedded-telephony.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-embedded-telephony.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-embedded-telephony.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left show-hide__media--hidden" data-media-label="rel1677708997804_18u0-22__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/Agent-Productivity-Tools-1.jpg?w=1024" class="image__asset" alt="A contact center dashboard showing a customer's case details and recommended next best actions." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/Agent-Productivity-Tools-1.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/Agent-Productivity-Tools-1.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/Agent-Productivity-Tools-1.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/Agent-Productivity-Tools-1.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left show-hide__media--hidden" data-media-label="rel1677709016546_1db5-33__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/Training-Management-1.jpg?w=1024" class="image__asset" alt="A supervisor's dashboard of their agents and their statuses, as well as a customer chat window" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/Training-Management-1.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/Training-Management-1.jpg?resize=300,292 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/Training-Management-1.jpg?resize=768,749 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/Training-Management-1.jpg?resize=1024,998 1024w" height="998" width="1024"/> </div> </div> </div> </div> </section> </div><div data-blade-id="1677709066836_112c" data-blade-position="4" data-blade-name="sf/productfeature" data-blade-variant="productfeature" data-blade-source="www" data-blade-type="blade"> <section id="1677709066836_112c" class="relative productfeature--blade blade_layout--right" > <div class="container"> <div class="relative grid grid_main productfeature__content "> <div class="productfeature__content-group"> <header class="productfeature__blade-heading"> <h2 class="headline" style=" "> Unify omni-channel experiences on a single platform. </h2> <div class="blade__description"> <p><strong>Digital Engagement</strong></p> </div> </header> <div class="productfeature_cta" data-module-name="Unify omni-channel experiences on a single platform." data-module-position="" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--left ctas__2"> <pbc-button class="cta_button__wrapper" data-link-text="Watch demo" data-link-url="https://www.salesforce.com/form/service-cloud/salesforce-contact-center-demo/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Watch demo: Unify omni-channel experiences on a single platform." href="https://www.salesforce.com/form/service-cloud/salesforce-contact-center-demo/?d=pb" target="_blank" rel="noopener" > Watch demo </a> </pbc-button> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/service/digital-customer-engagement-platform/" data-link-type="secondary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="default" aria-label="Learn more: Unify omni-channel experiences on a single platform." label="Learn more" href="https://www.salesforce.com/service/digital-customer-engagement-platform/" > Learn more </a> </pbc-button> </div> </div> <div class="productfeature__tabs"> <div class="accordion__item accordion__item-1 show-hide__item selected " data-module-id="accordion-1" data-module-name="Live Chat and Messaging" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1677709066809_1re-11" class="accordion__trigger" id="show-hide1677709066809_1re-11" aria-label="Live Chat and Messaging"> <span class="accordion__title relative"> Live Chat and Messaging <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1677709066809_1re-11" id="rel1677709066809_1re-11"> <div class="accordion__description"> <p>Don't put your customers on hold. Meet them on their preferred channels from your website; mobile app, SMS, WhatsApp, Facebook Messenger, Apple Messages for Business, and more.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1677709066809_1re-11__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/product-features-pdp-live-chat-messaging.jpg?w=1024" class="image__asset" alt="A chat window with an agent providing a customer with a recommended article for their concern" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/product-features-pdp-live-chat-messaging.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/product-features-pdp-live-chat-messaging.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/product-features-pdp-live-chat-messaging.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/product-features-pdp-live-chat-messaging.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-2 show-hide__item " data-module-id="accordion-2" data-module-name="Proactive Messaging" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1677709066811_1dwf-22" class="accordion__trigger" id="show-hide1677709066811_1dwf-22" aria-label="Proactive Messaging"> <span class="accordion__title relative"> Proactive Messaging <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1677709066811_1dwf-22" id="rel1677709066811_1dwf-22"> <div class="accordion__description"> <p>Go from reactive to proactive service with automated, relevant outbound messages from order status updates to appointment confirmations and reminders. Deflect inbound volume and improve customer experience by getting ahead of service issues — from shipping delays to service outages — with timely notifications.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1677709066811_1dwf-22__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/Proactive-Messaging-1.jpg?w=1024" class="image__asset" alt="A delivery notification for a customer alerting them on the status of their order's upcoming arrival" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/Proactive-Messaging-1.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/Proactive-Messaging-1.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/Proactive-Messaging-1.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/Proactive-Messaging-1.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-3 show-hide__item " data-module-id="accordion-3" data-module-name="Omni-Channel Routing" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1729627199275_12ce-33" class="accordion__trigger" id="show-hide1729627199275_12ce-33" aria-label="Omni-Channel Routing"> <span class="accordion__title relative"> Omni-Channel Routing <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1729627199275_12ce-33" id="rel1729627199275_12ce-33"> <div class="accordion__description"> <p>Automatically route cases from any channel to the right agent based on skill set, availability, or capacity. Configure routing rules inside Flow for all channels, including messaging, chat, email, voice, and partner channels. Give managers a bird’s eye view of contact center activity to manage their team's workload in real time.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1729627199275_12ce-33__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/svc-cloud-voice-omni-channel-routing.jpg?w=1024" class="image__asset" alt="A tab showcasing customer interactions on various channels." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/svc-cloud-voice-omni-channel-routing.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/svc-cloud-voice-omni-channel-routing.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/svc-cloud-voice-omni-channel-routing.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/svc-cloud-voice-omni-channel-routing.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right " data-media-label="rel1677709066809_1re-11__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/product-features-pdp-live-chat-messaging.jpg?w=1024" class="image__asset" alt="A chat window with an agent providing a customer with a recommended article for their concern" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/product-features-pdp-live-chat-messaging.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/product-features-pdp-live-chat-messaging.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/product-features-pdp-live-chat-messaging.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/product-features-pdp-live-chat-messaging.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right show-hide__media--hidden" data-media-label="rel1677709066811_1dwf-22__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/Proactive-Messaging-1.jpg?w=1024" class="image__asset" alt="A delivery notification for a customer alerting them on the status of their order's upcoming arrival" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/Proactive-Messaging-1.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/Proactive-Messaging-1.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/Proactive-Messaging-1.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/Proactive-Messaging-1.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right show-hide__media--hidden" data-media-label="rel1729627199275_12ce-33__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/svc-cloud-voice-omni-channel-routing.jpg?w=1024" class="image__asset" alt="A tab showcasing customer interactions on various channels." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/svc-cloud-voice-omni-channel-routing.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/svc-cloud-voice-omni-channel-routing.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/svc-cloud-voice-omni-channel-routing.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/svc-cloud-voice-omni-channel-routing.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </div> </div> </section> </div><div data-blade-id="1677709243318_c1g" data-blade-position="5" data-blade-name="sf/productfeature" data-blade-variant="productfeature" data-blade-source="www" data-blade-type="blade"> <section id="1677709243318_c1g" class="relative productfeature--blade blade_layout--left" > <div class="container"> <div class="relative grid grid_main productfeature__content "> <div class="productfeature__content-group"> <header class="productfeature__blade-heading"> <h2 class="headline" style=" "> Scale and personalize every interaction with AI. </h2> <div class="blade__description"> <p><strong>AI and Automation</strong></p> </div> </header> <div class="productfeature_cta" data-module-name="Scale and personalize every interaction with AI." data-module-position="" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--left ctas__2"> <pbc-button class="cta_button__wrapper" data-link-text="Watch demo" data-link-url="https://www.salesforce.com/form/service-cloud/agentforce-service-agent-demo/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Watch demo: Scale and personalize every interaction with AI." href="https://www.salesforce.com/form/service-cloud/agentforce-service-agent-demo/?d=pb" target="_blank" rel="noopener" > Watch demo </a> </pbc-button> <pbc-button 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<section class="accordion__panel" role="region" aria-labelledby="show-hide1729627760821_rzc-11" id="rel1729627760821_rzc-11"> <div class="accordion__description"> <p>Make work faster for agents, supervisors and customers with Agentforce, your AI assistant for CRM. Ask questions and make requests to get trusted and useful answers. Agentforce can assist with tasks like answering questions using your knowledge base. You can also customize its actions, like routing cases for approval. Agentforce uses advanced language models and the Einstein Trust Layer to provide accurate and understandable responses based on your CRM and external data.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1729627760821_rzc-11__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-copilot.jpg?w=1024" class="image__asset" alt="Agentforce Service Agent answering questions for customer." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-copilot.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-copilot.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-copilot.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-copilot.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-2 show-hide__item " data-module-id="accordion-2" data-module-name="Conversational Messaging" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1677709243289_1dky-22" class="accordion__trigger" id="show-hide1677709243289_1dky-22" aria-label="Conversational Messaging"> <span class="accordion__title relative"> Conversational Messaging <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1677709243289_1dky-22" id="rel1677709243289_1dky-22"> <div class="accordion__description"> <p>Resolve cases any time. Agentforce Service Agent chats with customers using natural language and sophisticated reasoning across self-service portals and messaging channels like WhatsApp, Apple Messages for Business, Facebook Messenger, and SMS. Customers can even send photos, videos, and audio if their issue is too hard to explain in text.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1677709243289_1dky-22__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/conversational-messaging.webp?w=1024" class="image__asset" alt="Conversational messaging with AI on a mobile device." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/conversational-messaging.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/conversational-messaging.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/conversational-messaging.webp?resize=768,768 768w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-3 show-hide__item " data-module-id="accordion-3" data-module-name="Einstein Conversation Insights" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1677709243293_h6z-33" class="accordion__trigger" id="show-hide1677709243293_h6z-33" aria-label="Einstein Conversation Insights"> <span class="accordion__title relative"> Einstein Conversation Insights <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1677709243293_h6z-33" id="rel1677709243293_h6z-33"> <div class="accordion__description"> <p>Unlock productivity from your digital service calls by identifying coaching opportunities from a call recording. Surface key moments such as product mentions, compliance mentions, or your own custom mentions by any topic you define. With Einstein Conversation Insights, you can help agents work more productively by surfacing relevant action items on the call transcript.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1677709243293_h6z-33__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-voice-einstein-conversation-insights.jpg?w=1024" class="image__asset" alt="A window showing follow up items found in customer conversations from multiple channels" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-voice-einstein-conversation-insights.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-voice-einstein-conversation-insights.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-voice-einstein-conversation-insights.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-voice-einstein-conversation-insights.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-4 show-hide__item " data-module-id="accordion-4" data-module-name="Service Planner" data-module-position="4" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1726516522933_oo8-44" class="accordion__trigger" id="show-hide1726516522933_oo8-44" aria-label="Service Planner"> <span class="accordion__title relative"> Service Planner <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1726516522933_oo8-44" id="rel1726516522933_oo8-44"> <div class="accordion__description"> <p>Service Planner uses generative AI-powered step-by-step plans based on case-specific data to streamline customer support, enhance agent productivity, accelerate agent onboarding and ensure company policy compliance. By integrating intelligent automation with detailed service plans, organizations can achieve higher service standards, optimize resource allocation, and improve overall customer satisfaction.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1726516522933_oo8-44__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?w=1024" class="image__asset" alt="Service Planner using generative AI to provide a step-by-step plan in the Service Console." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left " data-media-label="rel1729627760821_rzc-11__media--desktop" style="grid-row: 1 / span 8"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-copilot.jpg?w=1024" class="image__asset" alt="Agentforce Service Agent answering questions for customer." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-copilot.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-copilot.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-copilot.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-copilot.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left show-hide__media--hidden" data-media-label="rel1677709243289_1dky-22__media--desktop" style="grid-row: 1 / span 8"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/conversational-messaging.webp?w=1024" class="image__asset" alt="Conversational messaging with AI on a mobile device." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/conversational-messaging.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/conversational-messaging.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/conversational-messaging.webp?resize=768,768 768w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left show-hide__media--hidden" data-media-label="rel1677709243293_h6z-33__media--desktop" style="grid-row: 1 / span 8"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-voice-einstein-conversation-insights.jpg?w=1024" class="image__asset" alt="A window showing follow up items found in customer conversations from multiple channels" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-voice-einstein-conversation-insights.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-voice-einstein-conversation-insights.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-voice-einstein-conversation-insights.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-voice-einstein-conversation-insights.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left show-hide__media--hidden" data-media-label="rel1726516522933_oo8-44__media--desktop" style="grid-row: 1 / span 8"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?w=1024" class="image__asset" alt="Service Planner using generative AI to provide a step-by-step plan in the Service Console." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </div> </div> </section> </div><div data-blade-id="1682444289470_52o" data-blade-position="6" data-blade-name="sf/productfeature" data-blade-variant="productfeature" data-blade-source="www" data-blade-type="blade"> <section id="1682444289470_52o" class="relative productfeature--blade blade_layout--right" > <div class="container"> <div class="relative grid grid_main productfeature__content "> <div class="productfeature__content-group"> <header class="productfeature__blade-heading"> <h2 class="headline" style=" "> Empower customers to find answers fast. </h2> <div class="blade__description"> <p><strong>Self-Service</strong></p> </div> </header> <div class="productfeature_cta" data-module-name="Empower customers to find answers fast." data-module-position="" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--left ctas__2"> <pbc-button class="cta_button__wrapper" data-link-text="Watch demo" data-link-url="https://www.salesforce.com/form/demo/customer-service-demo/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Watch demo: Empower customers to find answers fast." href="https://www.salesforce.com/form/demo/customer-service-demo/?d=pb" target="_blank" rel="noopener" > Watch demo </a> </pbc-button> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/service/customer-self-service/" data-link-type="secondary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="default" aria-label="Learn more: Empower customers to find answers fast." label="Learn more" href="https://www.salesforce.com/service/customer-self-service/" > Learn more </a> </pbc-button> </div> </div> <div class="productfeature__tabs"> <div class="accordion__item accordion__item-1 show-hide__item selected " data-module-id="accordion-1" data-module-name="Help Center" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1682444289391_wxp-11" class="accordion__trigger" id="show-hide1682444289391_wxp-11" aria-label="Help Center"> <span class="accordion__title relative"> Help Center <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1682444289391_wxp-11" id="rel1682444289391_wxp-11"> <div class="accordion__description"> <p>Get started on your self-service experience by building and launching a branded help center using clicks, not code. Help customers find answers faster by developing a strong knowledge base and embedding articles directly into the help center for the most commonly asked questions. Reduce the load of incoming cases on your customer support team by giving customers the information they need to find answers themselves before connecting with an agent.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1682444289391_wxp-11__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-help-center.jpg?w=1024" class="image__asset" alt="A dashboard dispays a help center portal with helpful knowledge articles" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-help-center.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-help-center.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-help-center.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-help-center.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-2 show-hide__item " data-module-id="accordion-2" data-module-name="Authenticated Portal" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1682444289395_iqj-22" class="accordion__trigger" id="show-hide1682444289395_iqj-22" aria-label="Authenticated Portal"> <span class="accordion__title relative"> Authenticated Portal <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1682444289395_iqj-22" id="rel1682444289395_iqj-22"> <div class="accordion__description"> <p>Supercharge case deflection and improve service metrics with an authenticated portal. Once logged into the portal, you can unlock the power of personalization and further optimize the self-service experience for each customer. Surface the most relevant content and business processes, use flows to suggest next best actions, and take each customer on a journey that is applicable to their needs.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1682444289395_iqj-22__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-authenticated-portal.jpg?w=1024" class="image__asset" alt="A dashboard displays an Authenticated Portal" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-authenticated-portal.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-authenticated-portal.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-authenticated-portal.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-authenticated-portal.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-3 show-hide__item " data-module-id="accordion-3" data-module-name="Customer Community" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1682444289400_eus-33" class="accordion__trigger" id="show-hide1682444289400_eus-33" aria-label="Customer Community"> <span class="accordion__title relative"> Customer Community <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1682444289400_eus-33" id="rel1682444289400_eus-33"> <div class="accordion__description"> <p>Turn customers into trusted advisors by connecting them through a peer-to-peer forum — creating a vibrant community that keeps them coming back. Add Q&A, groups, and customer MVPs to keep community members engaged. Plus, offer a personalized feed to make it easy to collaborate, share common knowledge, and resolve questions together.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1682444289400_eus-33__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-customer-community.jpg?w=1024" class="image__asset" alt="A dashboard displays a branded community portal with top questions and answers, as well as the option to ask a question" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-customer-community.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-customer-community.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-customer-community.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-customer-community.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right " data-media-label="rel1682444289391_wxp-11__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-help-center.jpg?w=1024" class="image__asset" alt="A dashboard dispays a help center portal with helpful knowledge articles" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-help-center.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-help-center.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-help-center.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-help-center.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right show-hide__media--hidden" data-media-label="rel1682444289395_iqj-22__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-authenticated-portal.jpg?w=1024" class="image__asset" alt="A dashboard displays an Authenticated Portal" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-authenticated-portal.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-authenticated-portal.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-authenticated-portal.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-authenticated-portal.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right show-hide__media--hidden" data-media-label="rel1682444289400_eus-33__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-customer-community.jpg?w=1024" class="image__asset" alt="A dashboard displays a branded community portal with top questions and answers, as well as the option to ask a question" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-customer-community.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-customer-community.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-customer-community.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/svc-cloud-contact-center-customer-community.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </div> </div> </section> </div><div data-blade-id="1680901501416_woa" data-blade-position="7" data-blade-name="sf/promotion" data-blade-variant="promotion" data-blade-source="www" data-blade-type="blade"> <section id="1680901501416_woa" class="relative promotion--blade promotion--left-image" > <div class="container pb-shadow pb-large-corner"> <article class="grid grid_main promotion_layout--full_height" data-module-id="1680901501416_woa" data-module-name="Take a tour of the #1 AI CRM for service." data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <div class="image__wrapper mobile-pt-0 promotion_layout--full_height-image_wrapper relative promotion-image--background-circle brand_pink_95" > <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/service-webmodule-1024x1024-1.png?w=1024" class="image__asset" alt="Service Cloud guided tour showing agent console" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/service-webmodule-1024x1024-1.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/service-webmodule-1024x1024-1.png?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/service-webmodule-1024x1024-1.png?resize=768,768 768w" height="1024" width="1024"/> </div> <div class="content__wrapper pt-64 mobile-pb-8 mobile-pt-40 mobile-ml-32 mobile-mr-32 pb-64 promotion_layout---image-content_wrapper"> <header class="promotion__blade-heading"> <h2 class="pbc-g-text-display-4 mt-0 mb-24 mobile-mb-16" style=" "> Take a tour of the #1 AI CRM for service. </h2> <div class="blade__description pbc-g-text-body-1-2 mb-48 mobile-mb-32"> <p>Find out how Service Cloud helps you deflect 30% of cases and deliver value across your customer journey with CRM + AI + Data + Trust.</p> </div> </header> <div class="cta_container flex flex--full_height ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Take the tour" data-link-url="https://www.salesforce.com/form/service-cloud/guided-tour/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Take the tour: Take a tour of the #1 AI CRM for service." href="https://www.salesforce.com/form/service-cloud/guided-tour/?d=pb" target="_blank" rel="noopener" > Take the tour </a> </pbc-button> </div> </div> </article> </div> </section> </div><div data-blade-id="1711129671472_lb8" data-blade-position="8" data-blade-name="sf/nupfixed" data-blade-variant="nupfixed" data-blade-source="www" data-blade-type="blade"> <section id="1711129671472_lb8" class="relative nupfixed--blade nupfixed--link_below layout--6 nupfixed--card_productaddon" > <div class="container carousel__container background__present"> <div class="grid grid_main nupfixed nupfixed__6 nupfixed__gridThree"> <header class="nupfixed__blade-heading text--center"> <h2 class="headline" style=" "> Complete your contact center software with products from across the Customer 360. </h2> </header> <div class="cards cards--carousel"> <div class="scrollable carousel__scrollable"> <div class="carousel__wrapper scrollable__content-wrapper" data-component="carousel" data-component-id="carousel-complete_you" aria-label="Carousel" > <button role="button" class="left-nav hidden" tabindex="-1" aria-label="Previous Slide"></button> <button role="button" class="right-nav hidden" tabindex="-1" aria-label="Next Slide"></button> <div class="carousel scrollable__content carousel--fade-left carousel--fade-right pb-16"> <div class="card card__1 card__wrapper carousel-card" data-module-id="1711129671370_19uz" aria-label="slide 1 of 6" role="group" data-module-position="1" data-module-type="card_productaddon" data-module-name="Service Cloud Voice" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/service/call-center-integration/" data-link-text="Service Cloud Voice" data-link-url="https://www.salesforce.com/service/call-center-integration/" data-link-type="header" target=""> Service Cloud Voice </a> </h3> <div class="card__description"> <p>Reduce call volume and speed up call resolution by uniting cloud telephony and Salesforce CRM.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/service/call-center-integration/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more: Service Cloud Voice" href="https://www.salesforce.com/service/call-center-integration/" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__2 card__wrapper carousel-card" data-module-id="1711129671377_4yd" aria-label="slide 2 of 6" role="group" data-module-position="2" data-module-type="card_productaddon" data-module-name="Self-Service" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/service/customer-self-service/" data-link-text="Self-Service" data-link-url="https://www.salesforce.com/service/customer-self-service/" data-link-type="header" target="_self"> Self-Service </a> </h3> <div class="card__description"> <p>Deflect cases, cut costs, and improve efficiency by empowering your customers to find answers themselves first.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/service/customer-self-service/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more: Self-Service" href="https://www.salesforce.com/service/customer-self-service/" target="_self" rel="noopener" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__3 card__wrapper carousel-card" data-module-id="1711129671390_1b5e" aria-label="slide 3 of 6" role="group" data-module-position="3" data-module-type="card_productaddon" data-module-name="Digital Engagement" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/service/digital-customer-engagement-platform/" data-link-text="Digital Engagement" data-link-url="https://www.salesforce.com/service/digital-customer-engagement-platform/" data-link-type="header" target=""> Digital Engagement </a> </h3> <div class="card__description"> <p>Deliver seamless, personalized conversational experiences across channels — at scale.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/service/digital-customer-engagement-platform/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more: Digital Engagement" href="https://www.salesforce.com/service/digital-customer-engagement-platform/" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__4 card__wrapper carousel-card" data-module-id="1711129671399_1466" aria-label="slide 4 of 6" role="group" data-module-position="4" data-module-type="card_productaddon" data-module-name="Feedback Management" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/service/customer-service-operations/feedback-management/" data-link-text="Feedback Management" data-link-url="https://www.salesforce.com/service/customer-service-operations/feedback-management/" data-link-type="header" target=""> Feedback Management </a> </h3> <div class="card__description"> <p>Survey employees and customers to surface trends and take action with your CRM data.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/service/customer-service-operations/feedback-management/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more: Feedback Management" href="https://www.salesforce.com/service/customer-service-operations/feedback-management/" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__5 card__wrapper carousel-card" data-module-id="1711129671408_ovp" aria-label="slide 5 of 6" role="group" data-module-position="5" data-module-type="card_productaddon" data-module-name="Einstein Conversation Insights" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/sales/conversation-intelligence/" data-link-text="Einstein Conversation Insights" data-link-url="https://www.salesforce.com/sales/conversation-intelligence/" data-link-type="header" target=""> Einstein Conversation Insights </a> </h3> <div class="card__description"> <p>Unlock actionable insights from your digital service calls to increase agent productivity and decrease onboarding time.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/sales/conversation-intelligence/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more: Einstein Conversation Insights" href="https://www.salesforce.com/sales/conversation-intelligence/" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__6 card__wrapper carousel-card" data-module-id="1717532643167_ogh" aria-label="slide 6 of 6" role="group" data-module-position="6" data-module-type="card_productaddon" data-module-name="Scale Service for Financial Services" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/financial-services/customer-service-in-financial-services/" data-link-text="Scale Service for Financial Services" data-link-url="https://www.salesforce.com/financial-services/customer-service-in-financial-services/" data-link-type="header" target=""> Scale Service for Financial Services </a> </h3> <div class="card__description"> <p>Scale customer service in financial services with automation and AI, and move common interactions to low-cost self-service.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/financial-services/customer-service-in-financial-services/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more: Scale Service for Financial Services" href="https://www.salesforce.com/financial-services/customer-service-in-financial-services/" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="nupfixed_cta" data-module-name="Complete your contact center software with products from across the Customer 360." data-module-position="7" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--center ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="View all products" data-link-url="https://www.salesforce.com/service/all-products/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="wideM" aria-label="View all products: Complete your contact center software with products from across the Customer 360." href="https://www.salesforce.com/service/all-products/" > View all products </a> </pbc-button> </div> </div> </div> </div> <div class="blade__background blade__background--partial-overlap" aria-hidden="true"> <div class="background__graphics background__graphics--overlap background__graphics--with-background-image"> <div class="blade__background-image"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/product-portfolio-service-product-background.jpg?w=1024" class="background__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/product-portfolio-service-product-background.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/product-portfolio-service-product-background.jpg?resize=300,118 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/product-portfolio-service-product-background.jpg?resize=768,303 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/product-portfolio-service-product-background.jpg?resize=1024,404 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/product-portfolio-service-product-background.jpg?resize=1536,606 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/product-portfolio-service-product-background.jpg?resize=2048,808 2048w" width="100%"/> </div> </div> <div class="background__padding--partial-overlap"></div> </div> </section> </div><div data-blade-id="1680632942198_tre" data-blade-position="9" data-blade-name="sf/nupfixed" data-blade-variant="nupfixed" data-blade-source="www" data-blade-type="blade"> <section id="1680632942198_tre" class="relative nupfixed--blade nupfixed--link_above layout--1 nupfixed--card_pricingedition" > <div class="container"> <div class="grid grid_main nupfixed nupfixed__1 "> <header class="nupfixed__blade-heading text--center"> <h2 class="headline" style=" "> Contact & Call Center Software Pricing </h2> <div class="blade__description pbc-g-text-body-1-2 pbc-g-text-body-1-2-ul-checkmark-spacing"> <p>Start with <a href="https://www.salesforce.com/service/pricing/" target="_self">Service Cloud</a> as your foundation, then simply add the product listed below to get started with your Contact Center solution.</p> </div> </header> <div class="cards cards--flex cards--"> <article class="card card__1 card__wrapper" data-module-id="1680632942161_c4d" data-module-position="1" data-module-type="card_pricingedition" data-module-name="Salesforce Contact Center" data-module-track-impressions="" > <div class="card--card_pricingedition pbc-g-elevation-2 flex border-rad-16"> <div class="card__content__wrapper"> <div class="card__background"> <div class="card__copy__wrapper"> <div class="card__copy__container"> <div class="card__headline__wrapper"> <h3 class="card__headline" style=" "> Salesforce Contact Center </h3> <div class="card__description"> One simple package to transform your contact center. </div> </div> <div class="card__price_wrapper default" data-id="currency-container" data-currency="USD_english"> <div class="card__price card__price--display-2"> <span class="price_text__symbol">$</span> <span class="">150</span> </div> <div class="card__price_suffix"> USD/User/Month </div> <div class="card__price_subtext"> (Billed annually) </div> </div> <div class="card__price_wrapper hidden" data-id="currency-container" data-currency="USD_english"> <div class="card__price card__price--display-2"> <span class="price_text__symbol">$</span> <span class="">150</span> </div> <div class="card__price_suffix"> USD/User/Month </div> <div class="card__price_subtext"> (Billed annually) </div> </div> <div class="card__price_wrapper hidden" data-id="currency-container" data-currency="EUR_finish"> <div class="card__price card__price--display-2"> <span class="">150</span> <span class="price_text__symbol">€</span> </div> <div class="card__price_suffix"> EUR/User/Month </div> <div class="card__price_subtext"> (Billed annually) </div> </div> <div class="card__price_wrapper hidden" data-id="currency-container" data-currency="AUD_english"> <div class="card__price card__price--display-2"> <span class="price_text__symbol">AU$</span> <span class="">210</span> </div> <div class="card__price_suffix"> AUD/User/Month </div> <div class="card__price_subtext"> (Billed annually) </div> </div> <div class="card__price_wrapper hidden" data-id="currency-container" data-currency="YEN_japanese"> <div class="card__price card__price--display-2"> <span class="">18000</span> <span class="price_text__symbol symbol__bottom">円</span> </div> <div class="card__price_suffix"> JPY/User/Month </div> <div class="card__price_subtext"> (Billed annually) </div> </div> <div class="card__price_wrapper hidden" data-id="currency-container" data-currency="kr_swedish"> <div class="card__price card__price--display-2"> <span class="">1500</span> <span class="price_text__symbol">kr</span> </div> <div class="card__price_suffix"> SEK/User/Month </div> <div class="card__price_subtext"> (Billed annually) </div> </div> <div class="card__price_wrapper hidden" data-id="currency-container" data-currency="GBP_english"> <div class="card__price card__price--display-2"> <span class="price_text__symbol">£</span> <span class="">120</span> </div> <div class="card__price_suffix"> GBP/User/Month </div> <div class="card__price_subtext"> (Billed annually) </div> </div> </div> <div class="card__background-image" aria-hidden="true"> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" preserveAspectRatio="none" viewBox="0 0 290 360" class="textured-background textured-clouds textured-clouds--pink"> <use href="#textured-background-1680632942198_tre" /> </svg> <svg 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href="https://www.salesforce.com/form/service-cloud/contact-center-guide/?d=pb" tabindex="-1" aria-label="How to Drive Revenue with Your Contact Center" data-link-url="https://www.salesforce.com/form/service-cloud/contact-center-guide/?d=pb" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/contact-center-guide-og.jpg?w=1024" class="card__image" alt="How to Drive Revenue with Your Contact Center" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/contact-center-guide-og.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/contact-center-guide-og.jpg?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/contact-center-guide-og.jpg?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/contact-center-guide-og.jpg?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Guide</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/form/service-cloud/contact-center-guide/?d=pb" data-link-text="How to Drive Revenue with Your Contact Center" data-link-url="https://www.salesforce.com/form/service-cloud/contact-center-guide/?d=pb" data-link-type="header" target="_blank"> How to Drive Revenue with Your Contact Center </a> </h3> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Download now" data-link-url="https://www.salesforce.com/form/service-cloud/contact-center-guide/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Download now: How to Drive Revenue with Your Contact Center" href="https://www.salesforce.com/form/service-cloud/contact-center-guide/?d=pb" target="_blank" rel="noopener" > Download now </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper " data-module-track-impressions="" data-module-id="1680632066832_7tp" data-module-name="What is AI in the Contact Center? Your Complete Guide" data-module-position="2" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/service/contact-center/ai/" tabindex="-1" aria-label="What is AI in the Contact Center? Your Complete Guide" data-link-url="https://www.salesforce.com/service/contact-center/ai/" data-link-type="image" target=""> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/05/AdobeStock_567736333-recolor-bk-150k.webp?w=888" class="card__image" alt="What is AI in the Contact Center?" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/05/AdobeStock_567736333-recolor-bk-150k.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/05/AdobeStock_567736333-recolor-bk-150k.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/05/AdobeStock_567736333-recolor-bk-150k.webp?resize=768,432 768w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Guide</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/service/contact-center/ai/" data-link-text="What is AI in the Contact Center? Your Complete Guide" data-link-url="https://www.salesforce.com/service/contact-center/ai/" data-link-type="header" target=""> What is AI in the Contact Center? Your Complete Guide </a> </h3> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Read the guide" data-link-url="https://www.salesforce.com/service/contact-center/ai/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Read the guide: What is AI in the Contact Center? Your Complete Guide" href="https://www.salesforce.com/service/contact-center/ai/" > Read the guide </a> </pbc-button> </div> </div> </div> </article> <article class="card card__3 card__wrapper " data-module-track-impressions="" data-module-id="1680632066840_115u" data-module-name="What is a Contact Center? Features, Benefits, and More" data-module-position="3" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/service/contact-center/guide/" tabindex="-1" aria-label="What is a Contact Center? Features, Benefits, and More" data-link-url="https://www.salesforce.com/service/contact-center/guide/" data-link-type="image" target="_self"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/what-is-a-contact-center.jpg?w=1024" class="card__image" alt="What is a Contact Center? Features, Benefits, and More" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/what-is-a-contact-center.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/what-is-a-contact-center.jpg?resize=300,200 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/what-is-a-contact-center.jpg?resize=768,512 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/what-is-a-contact-center.jpg?resize=1024,683 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/what-is-a-contact-center.jpg?resize=1536,1024 1536w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Guide</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/service/contact-center/guide/" data-link-text="What is a Contact Center? Features, Benefits, and More" data-link-url="https://www.salesforce.com/service/contact-center/guide/" data-link-type="header" target="_self"> What is a Contact Center? Features, Benefits, and More </a> </h3> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Read the guide" data-link-url="https://www.salesforce.com/service/contact-center/guide/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Read the guide: What is a Contact Center? Features, Benefits, and More" href="https://www.salesforce.com/service/contact-center/guide/" target="_self" rel="noopener" > Read the guide </a> </pbc-button> </div> </div> </div> </article> <article class="card card__4 card__wrapper " data-module-track-impressions="" data-module-id="1680632066851_od1" data-module-name="Cost Savings Calculator" data-module-position="4" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/form/service-cloud/service-roi-calculator/?d=pb" tabindex="-1" aria-label="Cost Savings Calculator" data-link-url="https://www.salesforce.com/form/service-cloud/service-roi-calculator/?d=pb" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/card-resources-service-roi-calculator-1.jpg?w=1024" class="card__image" alt="Access the calculator" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/card-resources-service-roi-calculator-1.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/card-resources-service-roi-calculator-1.jpg?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/card-resources-service-roi-calculator-1.jpg?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/card-resources-service-roi-calculator-1.jpg?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">ROI Calculator</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/form/service-cloud/service-roi-calculator/?d=pb" data-link-text="Cost Savings Calculator" data-link-url="https://www.salesforce.com/form/service-cloud/service-roi-calculator/?d=pb" data-link-type="header" target="_blank"> Cost Savings Calculator </a> </h3> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Access the calculator" data-link-url="https://www.salesforce.com/form/service-cloud/service-roi-calculator/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Access the calculator: Cost Savings Calculator" href="https://www.salesforce.com/form/service-cloud/service-roi-calculator/?d=pb" target="_blank" rel="noopener" > Access the calculator </a> </pbc-button> </div> </div> </div> </article> </div> <div class="nup_cta" data-module-name="Hit the ground running with Contact Center tips, tricks, and best practices." data-module-position="5" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--center ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="See all resources" data-link-url="https://www.salesforce.com/resources/service/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="default" aria-label="See all resources: Hit the ground running with Contact Center tips, tricks, and best practices." href="https://www.salesforce.com/resources/service/" target="_self" rel="noopener" > See all resources </a> </pbc-button> </div> </div> </div> </div> </section> </div><div data-blade-id="1668731671593_17ln_1151114" data-blade-position="15" data-blade-name="sf/contactus" data-blade-variant="contactus" data-blade-source="www" data-blade-type="blade"> <section id="1668731671593_17ln_1151114" class="relative contactus--blade contactus--link_below layout--3 contactus--card_contactus" > <div class="container container--min-spacing-bottom container--min-spacing-top background__present"> <div class="grid grid_main contactus contactus__3 contactus__gridThree"> <header class="contactus__blade-heading text--center"> <h2 class="headline" style=" "> Ready to take the next step with the Service Solution built on the world’s #1 CRM? </h2> </header> <div class="cards"> <article class="card card__1 card__wrapper" data-module-id="1670344843552_5tw" data-module-type="card_contactus" data-module-name="Start your trial." data-module-position="1" data-module-track-impressions="" > <div class="card--card_contactus pbc-g-elevation-2 flex border-rad-16"> <div class="card__image__wrapper"> <div class="card__icon__wrapper"> <img class="card__brand__image" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/screen.svg" loading="lazy" aria-hidden="true" aria-label="" /> </div> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mt-8 mb-8 mobile-mt-8 mobile-mb-8 pbc-g-text-display-6" style=" "> Start your trial. </h3> <div class="card__description pbc-g-text-body-2 mobile-mb-20 mb-32 mt-8"> <p>Try Service Cloud free for 30 days. No credit card, no installations.</p> </div> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Try for free" data-link-url="https://www.salesforce.com/form/signup/freetrial-service/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="default" aria-label="Try for free: Start your trial." href="https://www.salesforce.com/form/signup/freetrial-service/?d=pb" target="_blank" rel="noopener" > Try for free </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper" data-module-id="1668731671714_1524" data-module-type="card_contactus" data-module-name="Talk to an expert." data-module-position="2" data-module-track-impressions="" > <div class="card--card_contactus pbc-g-elevation-2 flex border-rad-16"> <div class="card__image__wrapper"> <div class="card__icon__wrapper"> <img class="card__brand__image" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/call.svg" loading="lazy" aria-hidden="true" aria-label="" /> </div> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mt-8 mb-8 mobile-mt-8 mobile-mb-8 pbc-g-text-display-6" style=" "> Talk to an expert. </h3> <div class="card__description pbc-g-text-body-2 mobile-mb-20 mb-32 mt-8"> <p>Tell us a bit more so the right person can reach out faster.</p> </div> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Request a call" data-link-url="https://www.salesforce.com/form/service-cloud/contact-me/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="default" aria-label="Request a call: Talk to an expert." href="https://www.salesforce.com/form/service-cloud/contact-me/?d=pb" target="_blank" rel="noopener" > Request a call </a> </pbc-button> </div> </div> </div> </article> <article class="card card__3 card__wrapper" data-module-id="1670344843553_10si" data-module-type="card_contactus" data-module-name="Stay up to date." data-module-position="3" data-module-track-impressions="" > <div class="card--card_contactus pbc-g-elevation-2 flex border-rad-16"> <div class="card__image__wrapper"> <div class="card__icon__wrapper"> <img class="card__brand__image" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/email.svg" loading="lazy" aria-hidden="true" aria-label="" /> </div> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mt-8 mb-8 mobile-mt-8 mobile-mb-8 pbc-g-text-display-6" style=" "> Stay up to date. </h3> <div class="card__description pbc-g-text-body-2 mobile-mb-20 mb-32 mt-8"> <p>Get the latest research, industry insights, and product news delivered straight to your inbox.</p> </div> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" 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class="background__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/contact-us-footer-service.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/contact-us-footer-service.png?resize=300,112 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/contact-us-footer-service.png?resize=768,287 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/contact-us-footer-service.png?resize=1024,383 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/contact-us-footer-service.png?resize=1536,574 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/contact-us-footer-service.png?resize=2048,765 2048w" width="100%"/> </div> </div> <div class="background__padding--partial-overlap"></div> </div> </section> </div><div data-blade-id="1678471419193_p5h" data-blade-position="16" data-blade-name="sf/faq" data-blade-variant="faq" data-blade-source="www" data-blade-type="blade"> <section id="1678471419193_p5h" class="relative faq--blade" > <div class="container"> <article class="grid grid_main" data-module-track-impressions="false" data-module-id="1678471419193_p5h" data-module-name="Contact Center Software FAQ" data-module-position="1" data-module-type="headline"> <header class="faq__blade-heading "> <h2 class="headline" style=" "> Contact Center Software FAQ </h2> </header> <div class="faq--tabs"> <div class="one-tab" > <div id="tab-1-1678471419193_p5h" > <div class="pbc_accordion"> <div class="accordion__item accordion__item-1 selected " data-module-id="1678471419380_7y9" data-module-name="What is contact and call center software?" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1678471419193_p5h-11" class="accordion__trigger" id="accordion1678471419193_p5h-11" aria-label="What is contact and call center software?"> <span class="accordion__title relative"> What is contact and call center software? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 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Engage with customers across digital or voice channels, route the right work to the right agent at the right time, and give supervisors omni-channel visibility.</p> </div> </section> </div> <div class="accordion__item accordion__item-2 " data-module-id="1678471902694_1bem" data-module-name="How to choose contact and call center software?" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1678471419193_p5h-12" class="accordion__trigger" id="accordion1678471419193_p5h-12" aria-label="How to choose contact and call center software?"> <span class="accordion__title relative"> How to choose contact and call center software? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1678471419193_p5h-12" id="rel1678471419193_p5h-12"> <div class="accordion__description"> <p>Choose a contact and call center software that enables you to support your customers on their channel of choice and gives your agents access the same set of customer data, tools, and workflows regardless of channels.</p> </div> </section> </div> <div class="accordion__item accordion__item-3 " data-module-id="1678471926451_177h" data-module-name="What is call center vs. contact center software?" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1678471419193_p5h-13" class="accordion__trigger" id="accordion1678471419193_p5h-13" aria-label="What is call center vs. contact center software?"> <span class="accordion__title relative"> What is call center vs. contact center software? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1678471419193_p5h-13" id="rel1678471419193_p5h-13"> <div class="accordion__description"> <p>Call center software refers to telephony tools that allow service organizations to connect with their customers over the phone. Contact center software, meanwhile, will typically include omnichannel engagement options, as well as routing and tools for supervisors to monitor their contact center and report on analytics.</p> </div> </section> </div> <div class="accordion__item accordion__item-4 " data-module-id="1678471936361_11z3" data-module-name="What is the difference between CRM and contact center software?" data-module-position="4" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1678471419193_p5h-14" class="accordion__trigger" id="accordion1678471419193_p5h-14" aria-label="What is the difference between CRM and contact center software?"> <span class="accordion__title relative"> What is the difference between CRM and contact center software? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1678471419193_p5h-14" id="rel1678471419193_p5h-14"> <div class="accordion__description"> <p>CRM stands for customer relationship management, and it allows your company to stay connected to customers across departments, run your business efficiently, and boost customer satisfaction. Contact center software provides the real-time engagement channels and case management tools to manage your customer support needs. CRM and contact center software can integrate seamlessly.</p> </div> </section> </div> <div class="accordion__item accordion__item-5 " data-module-id="1679688649927_7cg" data-module-name="Does my business need contact center software?" data-module-position="5" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1678471419193_p5h-15" class="accordion__trigger" id="accordion1678471419193_p5h-15" aria-label="Does my business need contact center software?"> <span class="accordion__title relative"> Does my business need contact center software? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1678471419193_p5h-15" id="rel1678471419193_p5h-15"> <div class="accordion__description"> <p>If your business provides support to customers through real-time channels, such as chat, messaging, phone or social, you need contact center software.</p> </div> </section> </div> <div class="accordion__item accordion__item-6 " data-module-id="1715704576363_o1" data-module-name="What is Contact Center CRM Software?" data-module-position="6" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1678471419193_p5h-16" class="accordion__trigger" id="accordion1678471419193_p5h-16" aria-label="What is Contact Center CRM Software?"> <span class="accordion__title relative"> What is Contact Center CRM Software? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1678471419193_p5h-16" id="rel1678471419193_p5h-16"> <div class="accordion__description"> <p><a href="https://www.salesforce.com/service/contact-center/what-is-contact-center-crm-software/" target="_self">Contact center CRM software</a>, also known as customer relationship management software, is a tool used by contact centers to improve customer experiences. The software stores information about customers, tracks customer interactions, and simplifies communication and customer service channels — all in one place.</p> </div> </section> </div> <div class="accordion__item accordion__item-7 " data-module-id="1716930458476_16nf" data-module-name="What is contact center AI?" data-module-position="7" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1678471419193_p5h-17" class="accordion__trigger" id="accordion1678471419193_p5h-17" aria-label="What is contact center AI?"> <span class="accordion__title relative"> What is contact center AI? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1678471419193_p5h-17" id="rel1678471419193_p5h-17"> <div class="accordion__description"> <p><a href="https://www.salesforce.com/service/contact-center/ai/" target="_self"><ins>Contact center AI</ins></a> uses artificial intelligence to streamline customer service operations, automating responses and aiding agents. It enhances efficiency and personalizes customer interactions by handling routine inquiries.</p> </div> </section> </div> <div class="accordion__item accordion__item-8 " data-module-id="1716930492437_1ano" data-module-name="What are call center analytics?" data-module-position="8" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1678471419193_p5h-18" class="accordion__trigger" id="accordion1678471419193_p5h-18" aria-label="What are call center analytics?"> <span class="accordion__title relative"> What are call center analytics? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1678471419193_p5h-18" id="rel1678471419193_p5h-18"> <div class="accordion__description"> <p><a href="https://www.salesforce.com/service/contact-center/call-center-analytics/" target="_self"><ins>Call center analytics</ins></a> refer to the collection, measurement, and analysis of key performance indicators (KPIs) and metrics within a contact center to optimize operations. These analytics provide valuable insights into various aspects of call center performance, including agent efficiency, customer satisfaction, and overall service quality.</p> </div> </section> </div> </div> </div> </div> </div> </article> </div> </section> </div> </main> <hgf-footer home-href=us origin=https://wp.sfdcdigital.com/en-us/wp-json></hgf-footer> <div class="sf-call"> <div class="call-btn-wrapper"> <a class="btn" href="tel:18005523064" aria-label="Call Us"></a> </div> </div> <script type="text/javascript"> window.document.dispatchEvent( new CustomEvent('www_track', { detail: { event: 'custEv_pageDataAvailable', templateName: 'Open Template', templateId: 'open-template', taxonomy: JSON.parse('{"pageTagsManual":[{"tagName":"Content Intent:Artificial Intelligence (Theme)|Automation","tagUuid":"85c33d9b-9d88-4eb0-9841-f9bfe6723ba4|1ec7811b-1135-4898-a35c-078406199dd9","uuid":"db1727ac-2c68-11b2-80f8-000d3a4fec0d"},{"tagName":"Topics:Customer Engagement|Digital Transformation|Productivity (Topics)","tagUuid":"c4fe47d3-c78b-466f-bc96-4065d9e73764|d0c21c93-eee0-4358-ad19-225d302fa229|eea87641-68ef-4da0-988f-233590f3c529","uuid":"db1727ae-2c68-11b2-80f8-000d3a4fec0d"},{"tagName":"Content Audiences:Sales (Department)|Service","tagUuid":"92772785-b8ef-4f0f-b488-9230dbaac18d|53e2fe10-46c0-4233-8a9b-66b610a24fe0","uuid":"db17278a-2c68-11b2-80f8-000d3a4fec0d"},{"tagName":"Products:Service Cloud","tagUuid":"27c12145-271a-4de6-b6d3-2b6b08e78860","uuid":"db1727a8-2c68-11b2-80f8-000d3a4fec0d"}],"pageTagsAuto":[]}'), experiment: { 'optimizelyExp': '', 'optimizelyVar': '', }, }, }) ); </script> <script defer src="https://a.sfdcstatic.com/digital/xsf/components/v1-stable/miaw.js"></script> <link rel="stylesheet" type="text/css" href="/jnmYwLhDSrvFsn4x7w/hp/b1c9Ki4/DHdjC/Xt1VSFY"> <script src="/jnmYwLhDSrvFsn4x7w/hp/b1c9Ki4/fm0SA/nIfM04o" async defer></script> <div id="sec-overlay" style="display:none;"> <div id="sec-container"> </div> </div></body></html>

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