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sticky-brand-shrink-on sticky-transparent czr-submenu-fade czr-submenu-move" > <div class="primary-navbar__wrapper d-none d-lg-block has-horizontal-menu desktop-sticky" > <div class="container"> <div class="row align-items-center flex-row primary-navbar__row"> <div class="branding__container col col-auto" > <div class="branding align-items-center flex-column "> <div class="branding-row d-flex flex-row align-items-center align-self-start"> <div class="navbar-brand col-auto " > <a class="navbar-brand-sitelogo" href="https://presscustomizr.com/" aria-label="Press Customizr | WordPress themes and plugins for pro" > <img data-perfmatters-preload src="https://presscustomizr.com/wp-content/uploads/2018/12/Press-Customizr_H-55px_Plan-de-travail-1.svg" alt="Back Home" style="min-width:250px;max-width:350px;max-height:100px;width: 290px;" data-no-retina="" class=" attachment-175248" width="" height=""> </a> </div> </div> </div> </div> <div class="primary-nav__container justify-content-lg-around col col-lg-auto flex-lg-column" > <div class="primary-nav__wrapper flex-lg-row align-items-center justify-content-end"> <nav class="primary-nav__nav col" id="primary-nav"> <div class="nav__menu-wrapper primary-nav__menu-wrapper justify-content-end czr-open-on-hover" > <ul id="main-menu" class="primary-nav__menu regular-nav nav__menu nav"><li id="menu-item-357664" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-357664"><a href="https://presscustomizr.com/nimble-builder-pro/" class="nav__link"><span class="nav__title">Nimble Builder Pro</span></a></li> <li id="menu-item-101018" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-101018"><a href="https://presscustomizr.com/customizr-pro/" class="nav__link"><span class="nav__title">Customizr Pro</span></a></li> <li id="menu-item-194683" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-194683"><a href="https://presscustomizr.com/hueman-pro/" class="nav__link"><span class="nav__title">Hueman Pro</span></a></li> <li id="menu-item-471" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-471"><a href="https://presscustomizr.com/blog/" class="nav__link"><span class="nav__title">Blog</span></a></li> </ul></div> </nav> <div class="primary-nav__utils nav__utils col-auto" > <ul class="nav utils flex-row flex-nowrap regular-nav"> <li class="nav__search " > <a href="#" class="search-toggle_btn icn-search czr-overlay-toggle_btn" aria-expanded="false"><span class="sr-only">Search</span></a> <div class="czr-search-expand"> <div class="czr-search-expand-inner"><div class="search-form__container " > <form action="https://presscustomizr.com/" method="get" class="czr-form search-form"> <div class="form-group czr-focus"> <label for="s-678d1c583ccde" id="lsearch-678d1c583ccde"> <span class="screen-reader-text">Search</span> <input id="s-678d1c583ccde" class="form-control czr-search-field" name="s" type="search" value="" aria-describedby="lsearch-678d1c583ccde" placeholder="Search …"> </label> <button type="submit" class="button"><i class="icn-search"></i><span class="screen-reader-text">Search …</span></button> </div> </form> </div></div> </div> </li> <li><a title="Visit your account" href="https://presscustomizr.com/account" class="pc-account-icon"><i class="far fa-user"></i></a></li> </ul> </div> </div> </div> </div> </div> </div> <div class="mobile-navbar__wrapper d-lg-none mobile-sticky" > <div class="branding__container justify-content-between align-items-center container" > <div class="branding flex-column"> <div class="branding-row d-flex align-self-start flex-row align-items-center"> <div class="navbar-brand col-auto " > <a class="navbar-brand-sitelogo" href="https://presscustomizr.com/" aria-label="Press Customizr | WordPress themes and plugins for pro" > <img data-perfmatters-preload src="https://presscustomizr.com/wp-content/uploads/2018/12/Press-Customizr_H-55px_Plan-de-travail-1.svg" alt="Back Home" style="min-width:250px;max-width:350px;max-height:100px;width: 290px;" data-no-retina="" class=" attachment-175248" width="" height=""> </a> </div> </div> </div> <div class="mobile-utils__wrapper nav__utils regular-nav"> <ul class="nav utils row flex-row flex-nowrap"> <li><a title="Visit your account" href="https://presscustomizr.com/account" class="pc-account-icon"><i class="far fa-user"></i></a></li> <li class="hamburger-toggler__container " > <button class="ham-toggler-menu czr-collapsed" data-toggle="czr-collapse" data-target="#mobile-nav"><span class="ham__toggler-span-wrapper"><span class="line line-1"></span><span class="line line-2"></span><span class="line line-3"></span></span><span class="screen-reader-text">Menu</span></button> </li> </ul> </div> </div> <div class="mobile-nav__container " > <nav class="mobile-nav__nav flex-column czr-collapse" id="mobile-nav"> <div class="mobile-nav__inner container"> <div class="header-search__container "> <div class="search-form__container " > <form action="https://presscustomizr.com/" method="get" class="czr-form search-form"> <div class="form-group czr-focus"> <label for="s-678d1c583e081" id="lsearch-678d1c583e081"> <span class="screen-reader-text">Search</span> <input id="s-678d1c583e081" class="form-control czr-search-field" name="s" type="search" value="" aria-describedby="lsearch-678d1c583e081" placeholder="Search …"> </label> <button type="submit" class="button"><i class="icn-search"></i><span class="screen-reader-text">Search …</span></button> </div> </form> </div></div><div class="nav__menu-wrapper mobile-nav__menu-wrapper czr-open-on-click" > <ul id="mobile-nav-menu" class="mobile-nav__menu vertical-nav nav__menu flex-column nav"><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-357664"><a href="https://presscustomizr.com/nimble-builder-pro/" class="nav__link"><span class="nav__title">Nimble Builder Pro</span></a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-101018"><a href="https://presscustomizr.com/customizr-pro/" class="nav__link"><span class="nav__title">Customizr Pro</span></a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-194683"><a href="https://presscustomizr.com/hueman-pro/" class="nav__link"><span class="nav__title">Hueman Pro</span></a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-471"><a href="https://presscustomizr.com/blog/" class="nav__link"><span class="nav__title">Blog</span></a></li> </ul></div> </div> </nav> </div></div></header> <div class="sektion-wrapper nb-loc " data-sek-level="location" data-sek-id="loop_start" data-sek-is-global-location="false" > <div data-sek-level="section" data-sek-id="__nimble__1ebd1180f8e3" class="sek-section sek-has-modules sek-has-bg " data-sek-has-bg="true" data-sek-src="https://presscustomizr.com/wp-content/uploads/2019/10/bluesky2.jpg" data-sek-lazy-bg="true" data-sek-bg-fixed="true" ><div class="sek-css-loader sek-mr-loader"><div></div><div></div><div></div></div> <div class="sek-container-fluid"> <div class="sek-row sek-sektion-inner"> <div data-sek-level="column" data-sek-id="__nimble__d99d032b4cd9" class="sek-column sek-col-base sek-col-100 " > <div class="sek-column-inner "> <div data-sek-level="module" data-sek-id="__nimble__dbcfe42571d4" data-sek-module-type="czr_heading_module" class="sek-module " title="" > <div class="sek-module-inner"> <h1 class="sek-heading">Get in touch !</h1> </div> </div> </div> </div> </div> </div> </div><div data-sek-level="section" data-sek-id="__nimble__4dfb7851478d" class="sek-section sek-has-modules sek-hidden-on-desktops sek-hidden-on-tablets sek-hidden-on-mobiles " > <div class="sek-container-fluid"> <div class="sek-row sek-sektion-inner"> <div data-sek-level="column" data-sek-id="__nimble__ce3c0c1905ae" class="sek-column sek-col-base sek-col-100 " > <div class="sek-column-inner "> <div data-sek-level="module" data-sek-id="__nimble__51e589b2eed9" data-sek-module-type="czr_tiny_mce_editor_module" class="sek-module " title="" > <div class="sek-module-inner"> <p>🙌 The team is currently short staffed for a few days but we aim to get back to everyone within 1-2 business days. <br />Thank you <span data-offset-key="dg06e-0-0">🙏</span>.</p> </div> </div> </div> </div> </div> </div> </div><div data-sek-level="section" data-sek-id="__nimble__55b3be55beda" class="sek-section sek-has-modules " > <div class="sek-container-fluid"> <div class="sek-row sek-sektion-inner"> <div data-sek-level="column" data-sek-id="__nimble__4bfa4b061199" class="sek-column sek-col-base sek-col-100 " > <div class="sek-column-inner "> <div data-sek-level="module" data-sek-id="__nimble__115c8607219c" data-sek-module-type="czr_shortcode_module" class="sek-module " title="" > <div class="sek-module-inner"> <div class="sek-shortcode-content" data-sek-use-flexbox="false"><p><link data-minify="1" rel='stylesheet' id='formidable-css' data-pmdelayedstyle="https://presscustomizr.com/wp-content/cache/min/1/wp-content/plugins/formidable/css/formidableforms.css?ver=1715960216" media='all' /> <div class="frm_forms with_frm_style frm_center_submit frm_style_formidable-style" id="frm_form_14_container" > <form enctype="multipart/form-data" method="post" class="frm-show-form frm_pro_form " id="form_m3j26q22" > <div class="frm_form_fields "> <fieldset> <div class="frm_fields_container"> <input type="hidden" name="frm_action" value="create" /> <input type="hidden" name="form_id" value="14" /> <input type="hidden" name="frm_hide_fields_14" id="frm_hide_fields_14" value="" /> <input type="hidden" name="form_key" value="m3j26q22" /> <input type="hidden" name="item_meta[0]" value="" /> <input type="hidden" id="frm_submit_entry_14" name="frm_submit_entry_14" value="fdc79e172c" /><input type="hidden" name="_wp_http_referer" value="/contact/" /><div id="frm_field_354_container" class="frm_form_field frm_html_container form-field"> </p> <div class="container" style="display: none;"> <div class="alert alert-warning"> <p style="text-align: center; font-size: 23px; line-height: 33px;">We are currently short staffed due to annual vacations. We will do our best to respond as quickly as possible, but expect slower than normal response times until Monday, August 3, 2020.</p> </div> </div> </div> <div id="frm_field_356_container" class="frm_form_field frm_html_container form-field"> <h2 style="text-align: center; color: #444444; font-size: 30px; text-transform: uppercase;">If you use one of our softwareS, please follow those steps before you post :</h2> <hr /> <ol style="font-size: 16px;"> <li><strong>Use the latest software versions</strong> : make sure WordPress and your theme or plugins are up to date.</li> <li><strong>Documentation</strong> : read our <a href="https://docs.presscustomizr.com/?utm_source=presscustomizr&utm_medium=link&utm_campaign=contact-page" rel="nofollow">documentation</a> and check our <a href="https://docs.presscustomizr.com/search?query=Troubleshooting&?utm_source=presscustomizr&utm_medium=link&utm_campaign=contact-page" rel="nofollow">troubleshooting tips</a>.</li> <li><strong>Cache plugin</strong> : if you are using a server cache or cache plugin, clear it’s cache content and disable caching via it’s settings.</li> <li><strong>Browser </strong> : <a href="https://docs.presscustomizr.com/article/309-how-to-clear-your-browsers-cache-cookies-and-history/?utm_source=presscustomizr&utm_medium=link&utm_campaign=contact-page" rel="nofollow">clear your browser’s cache / history</a></li> <li><strong>Check for plugin conflict</strong> : deactivate all of your plugins. If it fixes the issue, re-activate your plugins one by one, until you isolate the plugin in conflict.</li> </ol> </div> <div id="frm_field_355_container" class="frm_form_field frm_html_container form-field"> <hr/> <h2 style="text-align:center; color: #444444;font-size: 30px;text-transform: uppercase;">Search our knowledge base before posting your message</h2> </div> <div id="frm_field_335_container" class="frm_form_field form-field frm_top_container helpscout-docs"> <label for="field_6woxqa" class="frm_primary_label"> <span class="frm_required"></span> </label> <input type="text" id="field_6woxqa" name="item_meta[335]" value="" placeholder="Ex. payments pending" data-invmsg="is invalid" aria-invalid="false" aria-describedby="frm_desc_field_6woxqa"/> <div id="frm_desc_field_6woxqa" class="frm_description"><div style="font-style:italic"> <strong>Search tips :</strong><br> <ul> <li><u>Use keywords, not sentences.</u> For example : <code>payment pending</code> is more efficient than <code>I have a payment with the pending status</code></li> <li>Try different keywords if there's no results. If you get too many results, try to narrow down your search by specifying the theme or plugin name.</li> </ul> </div></div> </div> <div id="frm_field_336_container" class="frm_form_field form-field frm_required_field frm_top_container go-next-step vertical_radio"> <label class="frm_primary_label">Did you find the answer to your question? <span class="frm_required">*</span> </label> <div class="frm_opt_container"> <div class="frm_radio" id="frm_radio_336-0"><label for="field_xyonha-0"> <input type="radio" name="item_meta[336]" id="field_xyonha-0" value="Yes" checked="checked" data-frmval="Yes" data-reqmsg="Did you find the answer to your question? cannot be blank." data-invmsg="Did you find the answer to your question? is invalid" aria-invalid="false" /> Yes</label></div> <div class="frm_radio" id="frm_radio_336-1"><label for="field_xyonha-1"> <input type="radio" name="item_meta[336]" id="field_xyonha-1" value="No" data-frmval="Yes" data-reqmsg="Did you find the answer to your question? cannot be blank." data-invmsg="Did you find the answer to your question? is invalid" aria-invalid="false" /> No</label></div> </div> </div> <div id="frm_field_337_container" class="frm_form_field frm_html_container form-field"> <hr style="margin:100px 0;"/> <h2 style="text-align:center; color: #444444;font-size: 30px;text-transform: uppercase;">Send us a message if our knowledge base did not answer your question</h2> </div> <div id="frm_field_247_container" class="frm_form_field form-field frm_required_field frm_top_container vertical_radio"> <label class="frm_primary_label">Please select a topic <span class="frm_required">*</span> </label> <div class="frm_opt_container"> <div class="frm_radio" id="frm_radio_247-0"><label for="field_k39bkd2-0"> <input type="radio" name="item_meta[247]" id="field_k39bkd2-0" value="Support for a purchased theme or plugin" data-frmval="I think I've found a bug in your free theme or plugin" data-reqmsg="Please select a topic cannot be blank." data-invmsg="Please select a topic is invalid" aria-invalid="false" /> Support for a purchased theme or plugin</label></div> <div class="frm_radio" id="frm_radio_247-1"><label for="field_k39bkd2-1"> <input type="radio" name="item_meta[247]" id="field_k39bkd2-1" value="I think I've found a bug in your free theme or plugin" checked="checked" data-frmval="I think I've found a bug in your free theme or plugin" data-reqmsg="Please select a topic cannot be blank." data-invmsg="Please select a topic is invalid" aria-invalid="false" /> I think I've found a bug in your free theme or plugin</label></div> <div class="frm_radio" id="frm_radio_247-2"><label for="field_k39bkd2-2"> <input type="radio" name="item_meta[247]" id="field_k39bkd2-2" value="Pre-sale question" data-frmval="I think I've found a bug in your free theme or plugin" data-reqmsg="Please select a topic cannot be blank." data-invmsg="Please select a topic is invalid" aria-invalid="false" /> Pre-sale question</label></div> <div class="frm_radio" id="frm_radio_247-3"><label for="field_k39bkd2-3"> <input type="radio" name="item_meta[247]" id="field_k39bkd2-3" value="Affiliates" data-frmval="I think I've found a bug in your free theme or plugin" data-reqmsg="Please select a topic cannot be blank." data-invmsg="Please select a topic is invalid" aria-invalid="false" /> Affiliates</label></div> <div class="frm_radio" id="frm_radio_247-4"><label for="field_k39bkd2-4"> <input type="radio" name="item_meta[247]" id="field_k39bkd2-4" value="Billing / account Issue" data-frmval="I think I've found a bug in your free theme or plugin" data-reqmsg="Please select a topic cannot be blank." data-invmsg="Please select a topic is invalid" aria-invalid="false" /> Billing / account Issue</label></div> <div class="frm_radio" id="frm_radio_247-5"><label for="field_k39bkd2-5"> <input type="radio" name="item_meta[247]" id="field_k39bkd2-5" value="Partnership request" data-frmval="I think I've found a bug in your free theme or plugin" data-reqmsg="Please select a topic cannot be blank." data-invmsg="Please select a topic is invalid" aria-invalid="false" /> Partnership request</label></div> <div class="frm_radio" id="frm_radio_247-6"><label for="field_k39bkd2-6"> <input type="radio" name="item_meta[247]" id="field_k39bkd2-6" value="Other / feature request" data-frmval="I think I've found a bug in your free theme or plugin" data-reqmsg="Please select a topic cannot be blank." data-invmsg="Please select a topic is invalid" aria-invalid="false" /> Other / feature request</label></div> <div class="frm_radio" id="frm_radio_247-7"><label for="field_k39bkd2-7"> <input type="radio" name="item_meta[247]" id="field_k39bkd2-7" value="Delete my account" data-frmval="I think I've found a bug in your free theme or plugin" data-reqmsg="Please select a topic cannot be blank." data-invmsg="Please select a topic is invalid" aria-invalid="false" /> Delete my account</label></div> </div> </div> <div id="frm_field_248_container" class="frm_form_field form-field frm_top_container frm_full"> <label for="field_kgt6aw3" class="frm_primary_label">Website <span class="frm_required"></span> </label> <input type="url" id="field_kgt6aw3" name="item_meta[248]" value="" data-invmsg="Please enter a valid website" aria-invalid="false" aria-describedby="frm_desc_field_kgt6aw3"/> <div id="frm_desc_field_kgt6aw3" class="frm_description">Please enter your website URL</div> </div> <div id="frm_field_323_container" class="frm_form_field frm_full frm_html_container form-field"> <div class="alert alert-info" style="font-size:16px"> <p><strong>You are a Pro user, we have a specific support desk for you.</strong> Please open a new support ticket <a href="http://presscustomizr.com/support/" title="Pro support">here</a>. Our support team will do its best to help you as fast as possible ! </p> <p>If you're having trouble to login to your account, make sure you're using the email used when purchasing a product from us.</p> <p>The following documentation pages might help you to solve the most common issues :</p> <ul> <li><a href="http://docs.presscustomizr.com/article/259-pro-installing-customizr-pro-theme" target="_blank">How to install and activate the Customizr Pro theme ?</a></li> <li><a href="http://docs.presscustomizr.com/article/258-troubleshooting-guide-for-websites-using-customizr-pro-wordpress-theme" target="_blank">Troubleshooting Guide for Websites Using Customizr Pro WordPress Theme.</a></li> <li><a href="http://docs.presscustomizr.com/article/157-where-can-i-find-my-account-information-once-i-log-in" target="_blank">Where can I find my account information once I log in?</a></li> <li><a href="http://docs.presscustomizr.com/article/21-where-can-i-download-my-purchased-theme-or-plugin" target="_blank">Where can I download my purchased theme or plugin ?</a></li> <li><a href="http://docs.presscustomizr.com/article/212-where-can-i-download-my-invoice-from-press-customizr" target="_blank">Where can I download my invoice from Press Customizr ?</a></li> <li><a href="http://docs.presscustomizr.com/article/10-where-can-i-find-my-activation-key" target="_blank">Where can I find my activation key ?</a></li> <li><a href="http://docs.presscustomizr.com/article/18-how-can-i-upgrade-my-current-package" target="_blank">How can I upgrade my current package ?</a></li> </ul> </div> </div> <div id="frm_field_267_container" class="frm_form_field frm_full frm_html_container form-field"> <div class="alert alert-info"> <p><strong>You are a Pro user, we have a specific support desk for you.</strong>If you are experiencing troubles with <a href="http://presscustomizr.com/account/" title="My account">your account</a> on Press Customizr or anything related to billings and payments, please open a new support ticket <a href="http://presscustomizr.com/support/" title="Pro support">here</a>. Our support team will do its best to help you as fast as possible.</p> <p>If you're having trouble to login to your account, make sure you're using the email used when purchasing a product from us.</p> <p>The following documentation pages might help you to solve the most common issues :</p> <ul> <li><a href="http://docs.presscustomizr.com/article/157-where-can-i-find-my-account-information-once-i-log-in" target="_blank">Where can I find my account information once I log in?</a></li> <li><a href="http://docs.presscustomizr.com/article/21-where-can-i-download-my-purchased-theme-or-plugin" target="_blank">Where can I download my purchased theme or plugin ?</a></li> <li><a href="http://docs.presscustomizr.com/article/212-where-can-i-download-my-invoice-from-press-customizr" target="_blank">Where can I download my invoice from Press Customizr ?</a></li> <li><a href="http://docs.presscustomizr.com/article/10-where-can-i-find-my-activation-key" target="_blank">Where can I find my activation key ?</a></li> <li><a href="http://docs.presscustomizr.com/article/18-how-can-i-upgrade-my-current-package" target="_blank">How can I upgrade my current package ?</a></li> <li><a href="http://presscustomizr.com/terms-of-sale/" target="_blank">Terms of Sales</a></li> </ul> </div> </div> <div id="frm_field_266_container" class="frm_form_field form-field frm_required_field frm_top_container"> <label for="field_ajqusn" class="frm_primary_label">Which free theme or plugin are you using ? <span class="frm_required">*</span> </label> <input type="text" id="field_ajqusn" name="item_meta[266]" value="" data-reqmsg="Which free theme or plugin are you using ? cannot be blank." aria-required="true" data-invmsg="Which free theme or plugin are you using ? is invalid" aria-invalid="false" aria-describedby="frm_desc_field_ajqusn"/> <div id="frm_desc_field_ajqusn" class="frm_description">Please enter the name of the theme or plugin your request relates to</div> </div> <div id="frm_field_264_container" class="frm_form_field form-field frm_required_field frm_top_container vertical_radio"> <label class="frm_primary_label">Are you already registered to our Affiliate Program ? <span class="frm_required">*</span> </label> <div class="frm_opt_container"> <div class="frm_radio" id="frm_radio_264-0"><label for="field_6hob5z-0"> <input type="radio" name="item_meta[264]" id="field_6hob5z-0" value="Yes" data-reqmsg="Are you already registered to our Affiliate Program ? cannot be blank." data-invmsg="Are you already registered to our Affiliate Program ? is invalid" aria-invalid="false" /> Yes</label></div> <div class="frm_radio" id="frm_radio_264-1"><label for="field_6hob5z-1"> <input type="radio" name="item_meta[264]" id="field_6hob5z-1" value="No" data-reqmsg="Are you already registered to our Affiliate Program ? cannot be blank." data-invmsg="Are you already registered to our Affiliate Program ? is invalid" aria-invalid="false" /> No</label></div> </div> </div> <div id="frm_field_263_container" class="frm_form_field frm_full frm_html_container form-field"> <div class="alert alert-info"> <p>To join our affiliate program, please visit our <a href="http://presscustomizr.com/affiliates/" title="Affiliates page">Affiliates page</a>.</p> </div> </div> <div id="frm_field_265_container" class="frm_form_field form-field frm_top_container"> <label for="field_t23g9r" class="frm_primary_label">Affiliate ID <span class="frm_required"></span> </label> <input type="text" id="field_t23g9r" name="item_meta[265]" value="" data-invmsg="Affiliate ID is invalid" aria-invalid="false" aria-describedby="frm_desc_field_t23g9r"/> <div id="frm_desc_field_t23g9r" class="frm_description">Enter the affiliate ID given by Share A Sale</div> </div> <div id="frm_field_244_container" class="frm_form_field form-field frm_required_field frm_top_container frm_left_half"> <label for="field_dannn93" class="frm_primary_label">Name <span class="frm_required">*</span> </label> <input type="text" id="field_dannn93" name="item_meta[244]" value="" data-reqmsg="Name cannot be blank." aria-required="true" data-invmsg="Name is invalid" aria-invalid="false" aria-describedby="frm_desc_field_dannn93"/> <div id="frm_desc_field_dannn93" class="frm_description">First</div> </div> <div id="frm_field_245_container" class="frm_form_field form-field frm_hidden_container frm_right_half"> <label for="field_x7iaio3" class="frm_primary_label">Last <span class="frm_required"></span> </label> <input type="text" id="field_x7iaio3" name="item_meta[245]" value="" data-invmsg="Last is invalid" aria-invalid="false" aria-describedby="frm_desc_field_x7iaio3"/> <div id="frm_desc_field_x7iaio3" class="frm_description">Last</div> </div> <div id="frm_field_246_container" class="frm_form_field form-field frm_required_field frm_top_container frm_full"> <label for="field_kg0vh3" class="frm_primary_label">Email <span class="frm_required">*</span> </label> <input type="email" id="field_kg0vh3" name="item_meta[246]" value="" data-reqmsg="Email cannot be blank." aria-required="true" data-invmsg="Please enter a valid email address" aria-invalid="false" aria-describedby="frm_desc_field_kg0vh3"/> <div id="frm_desc_field_kg0vh3" class="frm_description">Enter Email</div> </div> <div id="frm_field_conf_246_container" class="frm_form_field frm_hidden_container frm_conf_field form-field frm_required_field frm_top_container frm_full"> <label for="field_conf_kg0vh3" class="frm_conf_label frm_primary_label">Confirm Email <span class="frm_required">*</span> </label> <input type="email" id="field_conf_kg0vh3" name="item_meta[conf_246]" value="" data-reqmsg="Confirm Email cannot be blank." aria-required="true" data-confmsg="The entered values do not match" data-invmsg="Please enter a valid email address" aria-invalid="false" aria-describedby="frm_desc_field_conf_kg0vh3"/> <div id="frm_desc_field_conf_kg0vh3" class="frm_description">Confirm your Email</div> </div> <div id="frm_field_270_container" class="frm_form_field form-field frm_required_field frm_top_container subject_wrapper"> <label for="field_subject_input2" class="frm_primary_label">Summary / Object of our request <span class="frm_required">*</span> </label> <input type="text" id="field_subject_input2" name="item_meta[270]" value="" data-reqmsg="Summary / Object of our request cannot be blank." aria-required="true" data-invmsg="Summary / Object of our request is invalid" aria-invalid="false" aria-describedby="frm_desc_field_subject_input2"/> <div id="frm_desc_field_subject_input2" class="frm_description">Please summarize your issue / request in 10 words or less</div> </div> <div id="frm_field_360_container" class="frm_form_field frm_full frm_html_container form-field"> <div class="alert alert-info" style="font-size:16px"> <h3>Before you post your message</h3> <p><i>Please note that we won't provide technical assistance such as custom code review or website speed or SEO optimization .</i></p> <p>Make sure you follow those troubleshooting steps :</p> <ol> <li><strong>Use the latest software versions</strong> : make sure the theme and WordPress are up to date.</li> <li><strong>Documentation</strong> : read our <a href="https://docs.presscustomizr.com/?utm_source=pc&utm_medium=link&utm_campaign=contact-form" rel="nofollow">documentation</a> and check our <a href="https://docs.presscustomizr.com/article/258-troubleshooting-guide-for-websites-using-customizr-pro-wordpress-theme/?utm_source=pc&utm_medium=link&utm_campaign=contact-form" rel="nofollow">troubleshooting tips</a>.</li> <li><strong>Cache plugin</strong> : if you are using a server cache or cache plugin, please clear it’s cache content and disable caching via it’s settings.</li> <li><strong>Browser </strong> : <a href="https://docs.presscustomizr.com/article/309-how-to-clear-your-browsers-cache-cookies-and-history/?utm_source=pc&utm_medium=link&utm_campaign=contact-form" rel="nofollow">clear your browser’s cache / history</a></li> <li><strong>Deactivate your child theme</strong> if you are using one.</li> <li><strong>Check for plugin conflict</strong> : deactivate all of your plugins. If it fixes the issue, re-activate your plugins one by one, until you identify the plugin in conflict.</li> </ol> </div> </div> <div id="frm_field_271_container" class="frm_form_field form-field frm_required_field frm_top_container frm_full"> <label for="field_pi7a4s" class="frm_primary_label">Please provide as much details as you can about your issue. <span class="frm_required">*</span> </label> <div id="wp-field_pi7a4s-wrap" class="wp-core-ui wp-editor-wrap html-active"><div id="wp-field_pi7a4s-editor-container" class="wp-editor-container"><div id="qt_field_pi7a4s_toolbar" class="quicktags-toolbar hide-if-no-js"></div><textarea class="wp-editor-area" rows="10" cols="40" name="item_meta[271]" id="field_pi7a4s"></textarea></div> </div> <div id="frm_desc_field_pi7a4s" class="frm_description">If you are reporting a bug with one of our product please tell us which browser and device you are using.</div> </div> <div id="frm_field_328_container" class="frm_form_field form-field frm_required_field frm_top_container frm_full"> <label for="field_wyddfn" class="frm_primary_label">System infos / WordPress install details <span class="frm_required">*</span> </label> <div id="wp-field_wyddfn-wrap" class="wp-core-ui wp-editor-wrap html-active"><div id="wp-field_wyddfn-editor-container" class="wp-editor-container"><div id="qt_field_wyddfn_toolbar" class="quicktags-toolbar hide-if-no-js"></div><textarea class="wp-editor-area" rows="10" cols="40" name="item_meta[328]" id="field_wyddfn"></textarea></div> </div> <div id="frm_desc_field_wyddfn" class="frm_description">Please paste your system infos here. For Customizr Pro, you'll find it in your WP admin in Appearance > About [name of the theme]. It includes technical informations that will speed up the treatment of your request by our suppor team.</div> </div> <div id="frm_field_327_container" class="frm_form_field form-field frm_top_container frm_full"> <label for="field_ybtyv9" class="frm_primary_label">We will delete your account as soon as we receive your request. 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