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Logging in to Moodle | UNSW Current Students
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id="hero" tabindex="-1"></a> <div class="region region-breadcrumb"> <div id="block-unsw-breadcrumb" class="block block-unsw-main block-unsw-breadcrumb-block"> <nav role="navigation" aria-labelledby="system-breadcrumb" class="breadcrumb"> <h2 id="system-breadcrumb" class="visually-hidden">Breadcrumb</h2> <ol> <li><a href="https://www-student-unsw-edu-au.translate.goog/?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=auto">Student</a></li> <li><a href="https://translate.google.com/website?sl=auto&tl=en&hl=auto&u=https://student.unsw.edu.au/support">Support</a></li> <li><a href="https://www-student-unsw-edu-au.translate.goog/elearning?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=auto">IT and eLearning</a></li> <li><a href="https://www-student-unsw-edu-au.translate.goog/moodle/support?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=auto">Moodle support</a></li> </ol> </nav> </div> </div> <main role="main"> <div class="layout-content"> <div class="layout--flexible"> <div class="region region-content"> <div data-drupal-messages-fallback class="hidden"></div> <div id="block-pagetitle-2" class="block block-core block-page-title-block"> <h1 class="page-title"><span> Logging in to Moodle </span></h1> </div> <div id="block-mainpagecontent-2" class="block block-system block-system-main-block"> <article class="node node--type-page node--view-mode-full"> <div class="node__content"> <div class="paragraph paragraph--type--components paragraph--view-mode--main-content"> <div class="paragraph paragraph--type--text paragraph--view-mode--default text-block"> <div class="text-block__content"> <div class="text-block__body"> <p>Moodle is the primary Learning Management System (LMS) at UNSW. This is where you will find all your course materials, relevant lecture recordings, assignments and much more.</p> <p>You can access Moodle via the <strong><a href="https://translate.google.com/website?sl=auto&tl=en&hl=auto&u=https://moodle.telt.unsw.edu.au/login/index.php" target="_self">Moodle Login</a> </strong>page.<br> </p> </div> </div> </div> <details class="accordion accordion--js paragraph paragraph--type--sections paragraph--view-mode--default"><summary class="accordion__summary"> <h2 class="accordion__title">Logging in</h2></summary> <div class="accordion__content"> <p>Moodle can be accessed via web browser (Google Chrome, Safari) on your computer or phone. The Moodle mobile app is not supported by UNSW and will not work.</p> <blockquote> <p>Click '<em>Get Started'</em> to view the step-by-step guide.</p> </blockquote> <p><iframe allowfullscreen frameborder="0" height="640" src="https://scribehow.com/embed/Access_and_log_in_to_UNSW_Moodle__8b596I02QzarYjlwQTYGmA?removeLogo=true" width="100%"></iframe></p> <p class="callout callout--shadow"><strong>SESSION TIMEOUT:</strong><br> If you are inactive in Moodle for a substantial period of time, your session will time out. When you next access Moodle, the <em>Login </em>page will display with the message: <strong>Your session has timed out. Please log in again.</strong></p> <p class="callout callout--shadow"><strong>FORGOT PASSWORD?</strong><br> If you've forgotten your password, please visit UNSW <strong><a href="https://translate.google.com/website?sl=auto&tl=en&hl=auto&u=https://idm.unsw.edu.au/" target="_self">Identity Manager</a></strong>.</p> </div> </details> <details class="accordion accordion--js paragraph paragraph--type--sections paragraph--view-mode--default"><summary class="accordion__summary"> <h2 class="accordion__title">Access a Moodle Course and Logging out</h2></summary> <div class="accordion__content"> <p>Once you are logged into Moodle, you will be directed to your Moodle Dashboard, where your courses can be accessed.</p> <p class="callout callout--shadow">Note: your courses will usually appear in Moodle 24-48 hours after enrolment via MyUNSW. However, some lecturers may keep courses hidden until the classes start. Contact your lecturer if you cannot see the course after the class start date.</p> <p> </p> <p dir="ltr">To access your course, simply click on the course name card to access it.</p> <p dir="ltr"><img alt="access course" data-entity-type="file" data-entity-uuid="fa5b22f4-eae4-4fc2-830a-ed214e6513da" src="/sites/default/files/inline-images/MicrosoftTeams-image%20%289%29.png"></p> <p dir="ltr">It is important to log out of Moodle and other UNSW applications so that other people using the same computer cannot access your personal data such as marks. Once you have logged out of Moodle, <strong>close the web browser</strong>.</p> <p dir="ltr">To log out of Moodle, go to your profile picture and click 'Log out' in the dropdown:</p> <p dir="ltr"><img alt="log out of Moodle" data-entity-type="file" data-entity-uuid="86e95a22-91b2-4a22-9bdc-f7471928a9a0" src="/sites/default/files/inline-images/Log%20out%20of%20Moodle.png"></p> <p dir="ltr">If you are logged into more than one Single-Sign-On (wSSO) enabled application, be aware that <strong>your data is still accessible unless you close all browser windows</strong>. You will be prompted to switch to another wSSO application or shut down all applications at once.</p> <p class="callout callout--shadow" dir="ltr">Be security aware — <strong>do not</strong> allow browsers in computer labs or in the Library to remember your login credentials.</p> </div> </details> <details class="accordion accordion--js paragraph paragraph--type--sections paragraph--view-mode--default"><summary class="accordion__summary"> <h2 class="accordion__title">What to do when your login fails?</h2></summary> <div class="accordion__content"> <p class="rteindent1"><strong>1. You may not have entered your User ID or Password correctly.</strong></p> <ul> <li><p>In the <strong>USER ID</strong> field, ensure that you have typed a "z" before your student number. (Eg. z1234567)</p></li> <li><p>Your <strong>PASSWORD </strong>(your zPass) is case-sensitive. Check on your keyboard if <strong>Caps Lock</strong> is on or off.</p></li> </ul> <hr> <p><strong>2. You may not be currently enrolled in an online course.</strong></p> <p>You must have accepted an offer and have an active program record to have access to Moodle.</p> <hr> <p><strong>3. You have just accepted your offer, recently changed programs, or updated your enrolment in the current term.</strong></p> <p>Your online access may not have been updated yet. Allow 2 working days for this to be completed. If after 2 working days you are still unable to log in contact <a href="https://translate.google.com/website?sl=auto&tl=en&hl=auto&u=https://nucleus.unsw.edu.au/en/contact-us">The Nucleus: Student Hub</a></p> <hr> <p><strong>4. You have recently discontinued or graduated from your program but would like to access previous course content.</strong></p> <p>Graduates retain Moodle access for up to 90 days, after which the access cannot be reinstated. <a href="https://translate.google.com/website?sl=auto&tl=en&hl=auto&u=https://nucleus.unsw.edu.au/en/contact-us">The Nucleus: Student Hub</a> may be able to help you assess your requirements and provide recommendations.</p> <hr> <p><strong>5. You are also unable to log in to other services (e.g. myUNSW) despite having correct zID and zPass</strong></p> <p>If you have not already checked, it is recommended to try logging into another UNSW service such as <a href="https://translate.google.com/website?sl=auto&tl=en&hl=auto&u=https://my.unsw.edu.au/">myUNSW</a>.</p> <p>If you cannot login to other UNSW services alongside Moodle, the <a href="https://translate.google.com/website?sl=auto&tl=en&hl=auto&u=https://www.myit.unsw.edu.au/contact-us">IT Service Centre</a> will be able to help you review and resolve access issues. You can also check<a href="https://translate.google.com/website?sl=auto&tl=en&hl=auto&u=https://www.myit.unsw.edu.au/services/students/identity-manager-students"> Identity Manager for Students</a> for more information and self-help guides.</p> </div> </details> <div class="paragraph paragraph--type--text paragraph--view-mode--default text-block"> <div class="text-block__content"> </div> </div> </div> <div class="has-bgcolor paragraph paragraph--type--components paragraph--view-mode--main-content"> <div class="bgcolor grey-light" style="--bg:#e0f2fb"> </div> <div class="paragraph paragraph--type--text paragraph--view-mode--default text-block"> <div class="text-block__content"> </div> </div> <div class="paragraph paragraph--type--text paragraph--view-mode--default text-block"> <div class="text-block__content"> <h2 class="text-block__title">System Requirements</h2> <div class="text-block__body"> <p class="no-indicator">To run Moodle effectively you should, as a minimum, use the system components listed on this page. If you do not, Moodle may still work but some functionality may be lost.</p> </div> </div> </div> <details class="accordion accordion--js paragraph paragraph--type--sections paragraph--view-mode--default"><summary class="accordion__summary"> <h2 class="accordion__title">Operating System</h2></summary> <div class="accordion__content"> <p><strong>Recommended:</strong> <strong>Windows 10, Mac OSX High Sierra, iPad IOS10 or higher</strong></p> <p>It is not recommended to use older versions of operating systems that are out of support such as Windows XP, Vista or Windows 7.</p> <h4>Mobile devices</h4> <p class="callout callout--shadow">At present, the Moodle Mobile app is not supported at UNSW due to poor performance. If you would like to access Moodle on a mobile device, we recommend using the device web browser unless you are completing an assessment or activity that has a grading component.<br> If you are completing an assessment or activity that has a grading component, we recommend that you use Moodle through a computer browser.</p> </div> </details> <details class="accordion accordion--js paragraph paragraph--type--sections paragraph--view-mode--default"><summary class="accordion__summary"> <h2 class="accordion__title">Internet Speed</h2></summary> <div class="accordion__content"> <p>Use a broadband connection through USB wireless modem, ADSL2+, T1/T2, fibre optic or cable with the speed:</p> <ul> <li><p>Viewing lecture recordings or conferencing - at least 5MB/sec</p></li> <li><p>Viewing images and webpages - at least 2MB/sec </p></li> </ul> <p>Dial-up access will be significantly slower, and we do not recommend it for using Moodle.</p> </div> </details> <details class="accordion accordion--js paragraph paragraph--type--sections paragraph--view-mode--default"><summary class="accordion__summary"> <h2 class="accordion__title">Internet Browsers</h2></summary> <div class="accordion__content"> <p>Compatible browsers include:</p> <ul> <li>Google Chrome 32 bit version 8x or later <strong>(recommended for optimal compatibility, this has been thoroughly tested on Windows)</strong></li> <li>Safari 14 or later <strong>(recommended for optimal compatibility, this has been thoroughly tested on Mac)</strong></li> </ul> <p>Note that add-ons and toolbars can affect any browser's performance.</p> <p><strong>MS Internet Explorer is not recommended</strong></p> <p>If you have any difficulty accessing UNSW Moodle, please check that you are using one of the supported browsers above before contacting <a href="https://translate.google.com/website?sl=auto&tl=en&hl=auto&u=https://nucleus.unsw.edu.au/en/contact-us">The Nucleus: Student Hub</a>.</p> <p>If you are using <strong>MS Internet Explorer 9</strong> and experience problems accessing Moodle, visit this page, <a href="https://translate.google.com/website?sl=auto&tl=en&hl=auto&u=http://windows.microsoft.com/en-US/windows7/why-do-some-webpages-look-incorrect-in-internet-explorer-9">Fix site display</a>, for assistance.</p> </div> </details> <details class="accordion accordion--js paragraph paragraph--type--sections paragraph--view-mode--default"><summary class="accordion__summary"> <h2 class="accordion__title">Settings</h2></summary> <div class="accordion__content"> <p>We recommend that the following be enabled:</p> <ul> <li>Cookies</li> <li>Pop-ups (in both Internet browser and security software)</li> <li>Javascript</li> </ul> </div> </details> <details class="accordion accordion--js paragraph paragraph--type--sections paragraph--view-mode--default"><summary class="accordion__summary"> <h2 class="accordion__title">Other</h2></summary> <div class="accordion__content"> <h4>Plug-ins</h4> <p>Adobe has stopped distributing and updating Flash Player as of 31 December 2020 (“EOL Date”). It is recommended to uninstall the Flash Player.</p> <h4>Resource viewing</h4> <p>We recommend that you use the latest version of <a href="https://translate.google.com/website?sl=auto&tl=en&hl=auto&u=http://get.adobe.com/uk/reader/">Adobe Acrobat Reader</a>.</p> <p>To view all the resources uploaded to Moodle, you will likely need to have Microsoft Office (Word, Excel, PowerPoint) or an equivalent (e.g. Open Office, Viewer) installed.</p> <h4>Security</h4> <p>With all firewalls, ensure that you enable uploading of files.</p> </div> </details> <div class="paragraph paragraph--type--text paragraph--view-mode--default text-block"> <div class="text-block__content"> </div> </div> </div> <div class="paragraph paragraph--type--components paragraph--view-mode--main-content"> <div class="paragraph paragraph--type--text paragraph--view-mode--default text-block"> <div class="text-block__content"> <h2 class="text-block__title">FAQ</h2> </div> </div> <details class="accordion accordion--js paragraph paragraph--type--sections paragraph--view-mode--default"><summary class="accordion__summary"> <h2 class="accordion__title">How to access courses with the YXXX prefix (ASU Courses)</h2></summary> <div class="accordion__content"> <p>Courses with the YXXX prefix (e.g., YMED1001 or YENG5582) are delivered by Arizona State University (ASU). To access these courses, you need to log into the ASU learning management system using your ASU-issued student ID number and password (<strong>not</strong> your UNSW zID and zPass).</p> <p>Click <a href="https://translate.google.com/website?sl=auto&tl=en&hl=auto&u=http://my.asu.edu/" rel="noreferrer noopener" target="_blank">here</a> to access your ASU courses. For more information on PLuS Alliance courses, please see the <a href="https://translate.google.com/website?sl=auto&tl=en&hl=auto&u=https://www.plusalliance.org/orientation" rel="noreferrer noopener" target="_blank" title="https://www.plusalliance.org/orientation">PLuS Alliance orientation</a> page.</p> <p>If you have problems logging into the ASU learning management system, or require a password reset, please contact ASU technical support <a href="https://translate.google.com/website?sl=auto&tl=en&hl=auto&u=https://uto.asu.edu/experiencecenter" rel="noreferrer noopener" target="_blank" title="https://uto.asu.edu/experiencecenter">here</a>.</p> </div> </details> <div class="has-bgcolor paragraph paragraph--type--text paragraph--view-mode--default text-block" style="--bg:#e0f2fb"> <div class="text-block__content"> <div class="text-block__body"> <p><strong>Looking for help?</strong></p> <p>Contact <a href="https://translate.google.com/website?sl=auto&tl=en&hl=auto&u=https://nucleus.unsw.edu.au/en/contact-us">The Nucleus: Student Hub</a></p> </div> </div> </div> <div class="paragraph paragraph--type--text paragraph--view-mode--default text-block"> <div class="text-block__content"> <div class="text-block__body"> <h3>See also:</h3> <ul> <li><a href="https://translate.google.com/website?sl=auto&tl=en&hl=auto&u=https://student.unsw.edu.au/outages">Outages for Moodle and eLearning</a></li> </ul> </div> </div> </div> </div> </div> </article> </div> </div> <div class="region region-main-sidebar medium large"> <div id="block-itandelearning" class="menu-sidebar block block-unsw-main block-unsw-menu-blockmenu-it-and-elearning"> <h2 class="menu-sidebar__title"><a href="https://www-student-unsw-edu-au.translate.goog/elearning?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=auto">IT and eLearning</a></h2> <div class="menu-it-and-elearning" id="menu-it-and-elearning"> <ul class="menu menu__level-0"> <li class="menu__item active-trail has-children"><a href="https://www-student-unsw-edu-au.translate.goog/moodle/support?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=auto" data-drupal-link-system-path="node/1122">Moodle support</a> <input type="checkbox" class="menu__item__toggle" id="Moodle support-toggle"> <label for="Moodle support-toggle" class="menu__item__toggle-label">Expand menu for Moodle support</label> <ul class="menu menu__level-1"> <li class="menu__item"><a href="https://www-student-unsw-edu-au.translate.goog/moodle/navigating-platform?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=auto" data-drupal-link-system-path="node/55795">Getting started</a></li> <li class="menu__item active-trail"><a href="https://www-student-unsw-edu-au.translate.goog/moodle/getting-started-login?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=auto" data-drupal-link-system-path="node/55792" class="is-active" aria-current="page">Logging in to Moodle</a></li> <li class="menu__item"><a 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href="https://www-student-unsw-edu-au.translate.goog/moodle/getting-started-login?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=auto" data-drupal-link-system-path="node/55792" class="is-active" aria-current="page">Logging in to Moodle</a></li> <li class="menu__item"><a href="https://www-student-unsw-edu-au.translate.goog/moodle/files-and-uploading?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=auto" data-drupal-link-system-path="node/55827">Files and uploading</a></li> <li class="menu__item"><a href="https://www-student-unsw-edu-au.translate.goog/moodle/assignments-and-submissions?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=auto" data-drupal-link-system-path="node/55833">Assessment submission</a></li> <li class="menu__item"><a href="https://www-student-unsw-edu-au.translate.goog/moodle/course-home-page?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=auto" data-drupal-link-system-path="node/1126">Course home page</a></li> <li class="menu__item"><a 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