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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd"> <html> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://www.mozilla.org:80/support/#chat","20071212185444","https://web.archive.org/","web","/_static/", "1197485684"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1"> <link rel="top" title="Home" href="http://www.mozilla.org/"> <link rel="stylesheet" type="text/css" href="/web/20071212185444cs_/http://www.mozilla.org/css/print.css" media="print"> <link rel="stylesheet" type="text/css" href="/web/20071212185444cs_/http://www.mozilla.org/css/base/content.css" media="all"> <link rel="stylesheet" type="text/css" href="/web/20071212185444cs_/http://www.mozilla.org/css/cavendish/content.css" title="Cavendish" media="screen"> <link rel="stylesheet" type="text/css" href="/web/20071212185444cs_/http://www.mozilla.org/css/base/template.css" media="screen"> <link rel="stylesheet" type="text/css" href="/web/20071212185444cs_/http://www.mozilla.org/css/cavendish/template.css" title="Cavendish" media="screen"> <link rel="icon" href="/web/20071212185444im_/http://www.mozilla.org/images/mozilla-16.png" type="image/png"> <title>mozilla - Mozilla Support</title> <meta name="robots" content="all"> <meta name="author" content="Tristan Nitot http://standblog.com/ design by http://www.mezzoblue.com/"> <meta name="keywords" content="web browser mozilla firefox firebird camino thunderbird bugzilla user agent web links cool sites"> <link rel="author" href="http://www.standblog.com/"> <link rel="designer" href="http://www.mezzoblue.com/"> <script src="/web/20071212185444js_/http://www.mozilla.org/__utm.js" type="text/javascript"></script> </head> <body id="www-mozilla-org" class="secondLevel sectionSupport"> <div id="container"> <p class="skipLink"><a href="#mainContent" accesskey="2">Skip to main content</a></p> <div id="header"> <h1><a href="/web/20071212185444/http://www.mozilla.org/" title="Return to home page" accesskey="1">Mozilla</a></h1> <ul> <li id="menu_aboutus"><a href="/web/20071212185444/http://www.mozilla.org/about/" title="Getting the most out of your online experience">About</a></li> <li id="menu_developers"><a href="/web/20071212185444/http://www.mozilla.org/developer/" title="Using Mozilla's products for your own applications">Developers</a></li> <li id="menu_store"><a href="https://web.archive.org/web/20071212185444/http://store.mozilla.org/?r=mozorg1" title="Shop for Mozilla products on CD and other merchandise">Store</a></li> <li id="menu_support"><a href="/web/20071212185444/http://www.mozilla.org/support/" title="Installation, trouble-shooting, and the knowledge base">Support</a></li> <li id="menu_products"><a href="/web/20071212185444/http://www.mozilla.org/products/" title="All software Mozilla currently offers">Products</a></li> </ul> <form id="searchbox_002443141534113389537:ysdmevkkknw" action="https://web.archive.org/web/20071212185444/http://www.google.com/cse" title="mozilla.org Search"> <div> <label for="q" title="Search mozilla.org's sites">search mozilla:</label> <input type="hidden" name="cx" value="002443141534113389537:ysdmevkkknw"> <input type="hidden" name="cof" value="FORID:0"> <input type="text" id="q" name="q" accesskey="s" size="30"> <input type="submit" id="submit" value="Go"> </div> </form> </div> <hr class="hide"> <div id="mBody"> <div id="side"> <ul id="nav"> <li><a title="Support" href="/web/20071212185444/http://www.mozilla.org/support/"><strong> Support</strong></a> <ul> <li><a title="Firefox frequently asked questions, tip & tricks, etc." href="/web/20071212185444/http://www.mozilla.org/support/firefox/"> Firefox Help</a></li> <li><a title="Firefox frequently asked questions, tip & tricks, etc." href="/web/20071212185444/http://www.mozilla.org/support/thunderbird/"> Thunderbird Help</a></li> <li><a title="Mozilla Suite frequently asked questions, tip & tricks, etc." href="https://web.archive.org/web/20071212185444/http://mozilla.gunnars.net/"> Mozilla Suite Help</a></li> <li><a title="Documentation" href="/web/20071212185444/http://www.mozilla.org/docs/end-user/"> Online Documentation</a></li> </ul> </li> <li><a title="News, community sites, forums and mailing lists." href="/web/20071212185444/http://www.mozilla.org/community/"><strong> Community Support</strong></a> <ul> <li><a title="Community support via web forums" href="/web/20071212185444/http://www.mozilla.org/support/#forums"> Web Forums</a></li> <li><a title="Community support via Newsgroups" href="/web/20071212185444/http://www.mozilla.org/support/#newsgroups"> Newsgroups</a></li> <li><a title="Community support via IRC" href="/web/20071212185444/http://www.mozilla.org/support/#chat"> Real-Time Chat</a></li> </ul> </li> <li><a title="Third Party support options" href="/web/20071212185444/http://www.mozilla.org/support#third-party"><strong> Third Party Support</strong></a></li> </ul> </div> <hr class="hide"> <div id="mainContent"> <h1>Support for Mozilla Software</h1> <p>As open source software, there are many ways to get help with using Mozilla products. From online documentation and free support provided by the Mozilla community on the support forums, newsgroups and online chat sites, to paid support offerings from independent third-party providers. </p>  <div class="key-point"> <div style="float: left; width: 48%;"> <img src="/web/20071212185444im_/http://www.mozilla.org/images/product-firefox.png" height="60" width="60" align="left" alt="Firefox logo" style="margin-right: 6px;"> <h3 style="margin-top: 6px;">Mozilla Firefox</h3> <ul style="clear: left; padding-top: 0.3em;"> <li><a style="font-weight: bold;" href="firefox/">Official Online Documentation</a></li> <li><a href="firefox/faq">Frequently Asked Questions</a></li> <li><a href="https://web.archive.org/web/20071212185444/http://opensourcearticles.com/introduction_to_firefox">Intro to Firefox</a><span style="font-style: italic;"> (Nidelven IT)</span></li> <li><a href="https://web.archive.org/web/20071212185444/http://kb.mozillazine.org/Mozilla_Firefox">Knowledge Base</a><span style="font-style: italic;"> (MozillaZine)</span></li> <li><a href="#forums">Community Support Forums</a></li> <li><a href="#third-party">Third-Party Phone & Email Support</a></li> </ul> </div> <div style="float: left; width: 48%;"> <img src="/web/20071212185444im_/http://www.mozilla.org/images/product-thunderbird.png" height="60" width="60" align="left" alt="Thunderbird logo" style="margin-right: 6px;"> <h3 style="margin-top: 6px;">Mozilla Thunderbird</h3> <ul style="clear: left; padding-top: 0.3em;"> <li><a style="font-weight: bold;" href="thunderbird/">Official Online Documentation</a></li> <li><a href="thunderbird/faq">Frequently Asked Questions</a></li> <li><a href="https://web.archive.org/web/20071212185444/http://opensourcearticles.com/introduction_to_thunderbird">Intro to Thunderbird</a><span style="font-style: italic;"> (Nidelven IT)</span></li> <li><a href="https://web.archive.org/web/20071212185444/http://kb.mozillazine.org/Thunderbird">Knowledge Base</a><span style="font-style: italic;"> (MozillaZine)</span></li> <li><a href="#forums">Community Support Forums</a></li> <li><a href="#third-party">Third-Party Phone & Email Support</a></li> </ul> </div>  </div> <div class="section"> <h2>Support for the Mozilla Suite and Other Software</h2> <ul> <li><a href="/web/20071212185444/http://www.mozilla.org/docs/end-user/guide/get-started.html">Mozilla 1.x Suite Getting Started Guide</a></li> <li><a href="https://web.archive.org/web/20071212185444/http://mozilla.gunnars.net/">Mozilla 1.x Suite - Unofficial documentation</a></li> <li><a href="/web/20071212185444/http://www.mozilla.org/docs/end-user/">More end user documentation</a></li> </ul> <p>For more advanced questions, try searching the <a href="https://web.archive.org/web/20071212185444/http://kb.mozillazine.org/">Mozillazine Knowledge Base</a>, or take advantage of one of the community support options described below.</p> </div> <div class="section"> <h2 id="community">Community Support</h2> <p>Mozilla has a strong community of users and developers always willing to lend a hand.</p> </div> <div class="section"> <h3 id="forums">Web Forums</h3> <p>MozillaZine hosts several discussion boards for user support.</p> <ul> <li><a href="https://web.archive.org/web/20071212185444/http://forums.mozillazine.org/viewforum.php?f=38"><strong>Firefox Web Forum</strong></a></li> <li><a href="https://web.archive.org/web/20071212185444/http://forums.mozillazine.org/viewforum.php?f=39"><strong>Thunderbird Web Forum</strong></a></li> <li><a href="https://web.archive.org/web/20071212185444/http://forums.mozillazine.org/viewforum.php?f=40"><strong>SeaMonkey / Mozilla 1.x Suite Web Forum</strong></a></li> <li><a href="https://web.archive.org/web/20071212185444/http://forums.mozillazine.org/viewforum.php?f=12"><strong>Camino Web Forum</strong></a></li> <li><a href="https://web.archive.org/web/20071212185444/http://bezilla.org/modules/newbb/"><strong>Bezilla Forum</strong></a></li> </ul> </div> <div class="section"> <h3 id="newsgroups">Newsgroups</h3> <p>Mozilla hosts public newsgroups for user support discussion on the news.mozilla.org server. Please read the <a href="https://web.archive.org/web/20071212185444/http://www.mozilla.org/community/etiquette.html">Mozilla Forum Etiquette page</a> before posting. </p> <p>Mozilla newsgroups are provided and hosted by <a href="https://web.archive.org/web/20071212185444/http://www.giganews.com/">Giganews</a> <a href="https://web.archive.org/web/20071212185444/http://www.giganews.com/">Newsgroups</a>. </p> <ul> <li><strong>Firefox Support</strong>: <a href="https://web.archive.org/web/20071212185444/news://news.mozilla.org/mozilla.support.firefox">mozilla.support.firefox</a></li> <li><strong>Thunderbird Support</strong>: <a href="https://web.archive.org/web/20071212185444/news://news.mozilla.org/mozilla.support.thunderbird">mozilla.support.thunderbird</a></li> <li><strong>Mozilla 1.x Suite Support</strong>: <a href="https://web.archive.org/web/20071212185444/news://news.mozilla.org/mozilla.support.mozilla-suite">mozilla.support.mozilla-suite</a></li> <li><strong>SeaMonkey Support</strong>: <a href="https://web.archive.org/web/20071212185444/news://news.mozilla.org/mozilla.support.seamonkey">mozilla.support.seamonkey</a></li> <li><strong>Camino Support</strong>: <a href="https://web.archive.org/web/20071212185444/news://news.mozilla.org/mozilla.support.camino">mozilla.support.camino</a></li> </ul> <p>Some Usenet newsgroups that may be useful:</p> <ul> <li><a href="https://web.archive.org/web/20071212185444/news://alt.fan.mozilla/">alt.fan.mozilla</a></li> <li><a href="https://web.archive.org/web/20071212185444/news://comp.infosystems.www.browsers.ms-windows/">comp.infosystems.www.browsers.ms-windows</a> (for Windows)</li> <li><a href="https://web.archive.org/web/20071212185444/news://comp.infosystems.www.browsers.mac/">comp.infosystems.www.browsers.mac</a> (for MacIntosh)</li> <li><a href="https://web.archive.org/web/20071212185444/news://comp.infosystems.www.browsers.x/">comp.infosystems.www.browsers.x</a> (for Unix, Linux)</li> <li><a href="https://web.archive.org/web/20071212185444/news://comp.infosystems.www.browsers.misc/">comp.infosystems.www.browsers.misc</a> (BeOS, OS/2, etc.)</li> </ul> </div> <div class="section"> <h3 id="chat">Real-time Chat</h3> <p>You can talk to other users in real time by joining the <a href="https://web.archive.org/web/20071212185444/irc://irc.mozilla.org/mozillazine">#mozillazine</a> channel on mozilla.org's <a href="https://web.archive.org/web/20071212185444/http://www.irchelp.org/"> <abbr title="Internet Relay Chat">IRC</abbr></a> server (<code class="filename">irc.mozilla.org</code>) with an <a href="https://web.archive.org/web/20071212185444/http://www.irchelp.org/">IRC</a> client, such as <a href="https://web.archive.org/web/20071212185444/http://www.hacksrus.com/%7Eginda/chatzilla/">Chatzilla</a>. (Chatzilla comes installed in Mozilla by default, and can be added to Firefox as an <a href="https://web.archive.org/web/20071212185444/https://addons.mozilla.org/extensions/moreinfo.php?id=16">extension</a>.) In addition to #mozillazine, there are channels for support and discussion of specific Mozilla products including <a href="https://web.archive.org/web/20071212185444/irc://irc.mozilla.org/firefox">#firefox</a> for the Mozilla Firefox web browser and <a href="https://web.archive.org/web/20071212185444/irc://irc.mozilla.org/thunderbird">#thunderbird</a> for the Mozilla Thunderbird e-mail client. </p> </div> <div class="section"> <h2 id="third-party">Third-party Support Options</h2> <p>Paid support is also available from the following independent provider:</p> <ul> <li><a href="https://web.archive.org/web/20071212185444/http://mozilla.infospaninc.com/mozilla%20-%20Mozilla%20Support.htm">InfoSpan</a> - Telephone support at 1-888-586-4539 is available for Firefox 0.9 and above, Thunderbird 0.8 and above, and final Mozilla release versions 1.5, 1.6, and above. $39.95 per incident.</li> </ul> </div> <hr class="hide"> </div> </div> <div id="footer"> <ul> <li><a href="/web/20071212185444/http://www.mozilla.org/sitemap.html">Site Map</a></li> <li><a href="/web/20071212185444/http://www.mozilla.org/security/">Security Updates</a></li> <li><a href="/web/20071212185444/http://www.mozilla.org/contact/">Contact Us</a></li> <li><a href="/web/20071212185444/http://www.mozilla.org/foundation/donate.html">Donate</a></li> </ul> <p class="copyright"> Portions of this content are © 1998–2007 by individual mozilla.org contributors; content available under a Creative Commons license | <a href="https://web.archive.org/web/20071212185444/http://www.mozilla.org/foundation/licensing/website-content.html">Details</a>.</p> <p> <span>Last modified January 11, 2007</span> <span><a href="https://web.archive.org/web/20071212185444/http://bonsai-www.mozilla.org/cvslog.cgi?file=mozilla-org/html/support/index.html&rev=&root=/www/">Document History</a></span> <span><a href="https://web.archive.org/web/20071212185444/https://doctor.mozilla.org/?action=edit&file=mozilla-org/html/support/index.html">Edit this Page</a></span> <span>(or <a href="/web/20071212185444/http://www.mozilla.org/contribute/writing/cvs">via CVS</a>)</span> </p> </div> </div> </body> </html>