Knowledge Base – Feedback & support for ORCID

<!DOCTYPE html> <html lang="en" class="ltr"> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("http://web.archive.org/web"); __wm.wombat("http://support.orcid.org:80/knowledgebase","20161119095336","http://web.archive.org/","web","/_static/", "1479549216"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <meta http-equiv="X-UA-Compatible" content="IE=Edge,chrome=1"> <meta charset="utf-8"> <title>Knowledge Base – Feedback & support for ORCID</title> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta name="csrf-param" content="authenticity_token"/> <meta name="csrf-token" content="dpvDsdB5P230lQU8AmpFmB3U5VqSd3EHnMh8Cr89eORGqCOq2JhuyCUBm5pw7v0iJe6lITpxyBKgY59h/XoTUA=="/> <link rel="P3Pv1" href="/w3c/p3p.xml"> <link rel="canonical" href=""/> <script type="text/javascript"> (function(window) { var methods = ['log', 'dir', 'trace']; if (typeof window.console === 'undefined') { window.console = {}; } for (var i in methods) { if (!(methods[i] in window.console)) { window.console[methods[i]] = function() {}; } } }(window)); </script> <script> window.UserVoice || (window.UserVoice = []); </script> <link rel="stylesheet" media="all" href="//web.archive.org/web/20161119095336cs_/http://assets1.uvcdn.com/pkg/clients/site2-43ba50241c280b708f6b4e9990db14f7.css"/>   <style type="text/css"> /* ----------------------------------------------------------- Link color ----------------------------------------------------------- */ .uvCustomLink-color, a, .uvHelp, .uvTabSelect, .uvTab-dropdown .uvFieldPlaceholder, .uvModule-session .vcard .uvRememberMe a, .uvBreadcrumbs a, .uvStyle-linkArrow { color: #338caf; } .uvCustomLink-background, .uvTab-selected, .uvTab-selected .uvFieldSelect, .uvPagination .current { background-color: #338caf; } /* ----------------------------------------------------------- Primary color ----------------------------------------------------------- */ .uvCustomPrimary-color { color: #494a4c; } .uvCustomPrimary-background, .uvUserBadgeLabel { background-color: #494a4c; } /* ----------------------------------------------------------- Background color ----------------------------------------------------------- */ .uvCustomBackground-color { color: #ffffff; } .uvCustomBackground-background, .uvMasthead { background-color: #ffffff; } /* ----------------------------------------------------------- Status colors ----------------------------------------------------------- */ .uvStyle-status-under-review { background-color: #939498; color: #FFF; } .uvStyle-status-planned { background-color: #f5bf1f; color: #FFF; } .uvStyle-status-started { background-color: #a6cd39; color: #FFF; } .uvStyle-status-partnership { background-color: #f5bf1f; color: #FFF; } .uvStyle-status-completed { background-color: #338caf; color: #FFF; } .uvStyle-status-postponed { background-color: #ed80d7; color: #FFF; } .uvStyle-status-hackathon { background-color: #510e6b; color: #FFF; } .uvStyle-status-declined { background-color: #BBBBBB; color: #FFF; } </style> <link rel="shortcut icon" href="http://web.archive.org/web/20161119095336im_/https://orcid.org/static/img/favicon.ico"> <style type="text/css"> body { margin: 0; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 14px; line-height: 20px; color: #494A4C; background-color: #ffffff; } a { color: #0088cc; text-decoration: none; } a:hover { color: #a6ce39; text-decoration: underline; } h1 { font-size: 24px; line-height: 40px; } h2 { font-size: 18px; line-height: 40px; } h3 { font-size: 14px; line-height: 40px; } h4 { font-size: 12px; line-height: 20px; } h1, h2 { color: #a6ce39; font-weight: normal; } h3, h4 { color: #494A4C; font-weight: normal; } #connect-orcid-button{ border: 1px solid #D3D3D3; padding: .3em; background-color: #fff; border-radius: 8px; box-shadow: 1px 1px 3px #999; cursor: pointer; color: #999; font-weight: bold; font-size: .8em; line-height: 24px; vertical-align: middle; } #connect-orcid-button:hover{ border: 1px solid #338caf; color: #338caf; } #connect-orcid-link:hover{ color: #338caf; } a#connect-orcid-link{ cursor: pointer; color: #999; } #orcid-id-logo{ display: block; margin: 0 .5em 0 0; padding: 0; float: left; } /*.uvFaq img{ border: 1px solid #494A4C; }*/ /* -- Call out -- */ #callout { float: right; width: 300px; padding: 6px; margin: 10px 10px 10px 40px; position: relative; top: 0px; background-color: #ffffff; border-left: 1px solid #A5cd39; border-right: 1px solid #A5cd39; border-top: 6px solid #A5cd39; border-bottom: 6px solid #A5cd39; } /* -- SF Form Styling -- */ .sf-contact-form { border: 1px solid #c6c7cc; border-radius: 5px; overflow: hidden; width: 400px; } .sf-form-item { padding: 10px 10px 0 10px; } .sf-form-item label { color: #395870; display: block; font-weight: bold; margin-top: 15px; margin-bottom: 5px; } .sf-form-item input { background: #fff; border: 1px solid #c6c7cc; box-shadow: inset 0 1px 1px rgba(0, 0, 0, .1); color: #636466; padding: 6px; margin-top: 6px; width: 100%; } .sf-form-item select { background: #fff; border: 1px solid #c6c7cc; box-shadow: inset 0 1px 1px rgba(0, 0, 0, .1); color: #636466; padding: 6px; margin-top: 6px; width: 100%; } .sf-form-item textarea { background: #fff; border: 1px solid #c6c7cc; box-shadow: inset 0 1px 1px rgba(0, 0, 0, .1); color: #636466; padding: 6px; margin-top: 6px; width: 100%; } .sf-help-block { font-style: italic; font-size: 80%; } .sf-form-actions { background: #f0f0f2; border-top: 1px solid #c6c7cc; padding: 20px; } .sf-form-actions .btn { background: linear-gradient(#49708f, #293f50); border: 0; color: #fff; cursor: pointer; font-weight: bold; float: right; padding: 8px 16px; } /* -- Styling for privacy notice -- */ #privacyNotice { position: fixed; top: 0px; right: 0px; background-color: #328caf; color: white; text-decoration: none; padding: 15px; width: 100%; /*height: 100px;*/ text-align: right; } #privacyNotice:hover, #privacyNotice:active { background-color: #a6ce39; } #privacyMessage { position: absolute; right: 40px; } #privacyClose { position: absloute; right: 5px; font-size: 1.2em; } #privacyClose:hover, #privacyClose:active { cursor: pointer; } #privacyLink { color: white; text-decoration: none; } #privacyLink:hover { text-decoration: underline; } .uvCustomBackground-background, .uvMasthead { padding-top: 2.2em; } </style>  <script type="text/javascript"> var _gaq = _gaq || []; // UserVoice Profile _gaq.push(['_setAccount', 'UA-3735534-21']); _gaq.push(['_setDomainName', 'orcid.org']); _gaq.push(['_addIgnoredRef', 'www.uservoice.com']); // Do this to comply with some privacy policies _gaq.push(['_gat._anonymizeIp']); var clientIdentifier = "Site"; _gaq.push(['_setCustomVar', 1, 'Client', clientIdentifier, 3]); _gaq.push(['_trackPageview']); // Custom Profile _gaq.push(function() { // create the second async tracker _gaq._createAsyncTracker('UA-3735534-21', 'uvTracker'); }); _gaq.push(['uvTracker._setAccount', 'UA-17492803-3']); _gaq.push(['uvTracker._setCustomVar', 1, 'Client', clientIdentifier, 3]); _gaq.push(['_setDomainName', 'orcid.org']); _gaq.push(['_gat._anonymizeIp']); _gaq.push(['uvTracker._trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'http://web.archive.org/web/20161119095336/https://ssl' : 'http://web.archive.org/web/20161119095336/http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); function trackEvent(name, label) { if (label == null) { label = "Site"; } _gaq.push(['_trackEvent', "UserVoice", name, label]); _gaq.push(['uvTracker._trackEvent', "UserVoice", name, label]); } </script> </head> <body class="uv-primaryColor-dark uv-locale-en uv-direction-ltr uv-no-user uv-helpdesk uv-helpdesk-page"> <div id="fb-root"></div> <div class="uvPageContainer"> <header class="uvContainer uvMasthead "> <div class="uvRow"> <div class="uvCol-12"> <div class="uvMastheadWrapper"> <a class="uvMastheadHomeLink" href="http://web.archive.org/web/20161119095336/http://orcid.org/" title="Feedback & support for ORCID"> <img class="uvMastheadLogo" src="http://web.archive.org/web/20161119095336im_/https://s3.amazonaws.com/uploads.uservoice.com/logo/design_setting/115962/original/orcid_tagline.jpg?1347041301" alt="ORCID"> </a> </div> </div> </div> </header>  <p><div id="privacyNotice"> <div id="privacyMessage">The support.orcid.org website is on a UserVoice platform that has a different privacy policy from our other sites. You may view the details at <a id="privacyLink" href="http://web.archive.org/web/20161119095336/http://support.orcid.org/tos">http://support.orcid.org/tos</a></div><div id="privacyClose" onclick="hidePrivacyMsg()">X</div> </div></p> <div class="uvContainer uvBody"> <div class="uvRow"> <div class="uvCol-8"> <article> <header class="uvPageHeader"> <h1 class="uvPageTitle uvCustomPrimary-color">Knowledge Base</h1> <div class="uvBreadcrumbs"> <a href="/web/20161119095336/http://support.orcid.org/" title="Feedback & support for ORCID">← Feedback & support for ORCID</a> </div> </header> <section class="uvHelpdeskIndex"> <ol class="uvKbTopics"> <li class="uvKbTopic uvKbTopic-32827"> <h2 class="uvKbTopicTitle uvCustomPrimary-color"><a href="/web/20161119095336/http://support.orcid.org/knowledgebase/topics/32827-using-the-orcid-registry">Using the ORCID Registry <span class="uvStyle-linkArrow">→</span></a></h2> <ol class="uvList uvList-articles uvList-faqs"> <li class="uvListItem uvListItem-article-171598"><a class="uvListItemHeader" href="/web/20161119095336/http://support.orcid.org/knowledgebase/articles/171598-register-your-orcid-id">Register your ORCID iD</a></li> <li class="uvListItem uvListItem-article-460004"><a class="uvListItemHeader" href="/web/20161119095336/http://support.orcid.org/knowledgebase/articles/460004-getting-started-with-your-orcid-record">Getting started with your ORCID Record</a></li> <li class="uvListItem uvListItem-article-463380"><a class="uvListItemHeader" href="/web/20161119095336/http://support.orcid.org/knowledgebase/articles/463380-overview-of-your-orcid-record">Overview of your ORCID record</a></li> <li class="uvListItem uvListItem-article-892920"><a class="uvListItemHeader" href="/web/20161119095336/http://support.orcid.org/knowledgebase/articles/892920-different-ways-to-sign-into-orcid">Different ways to sign into ORCID</a></li> <li class="uvListItem uvListItem-article-187920"><a class="uvListItemHeader" href="/web/20161119095336/http://support.orcid.org/knowledgebase/articles/187920-add-personal-information-to-your-orcid-record">Add personal information to your ORCID record</a></li> </ol> <div><a class="uvListMore" href="/web/20161119095336/http://support.orcid.org/knowledgebase/topics/32827-using-the-orcid-registry" title="View all articles in Using the ORCID Registry">14 articles <span class="uvStyle-linkArrow">→</span></a></div> </li> <li class="uvKbTopic uvKbTopic-19683"> <h2 class="uvKbTopicTitle uvCustomPrimary-color"><a href="/web/20161119095336/http://support.orcid.org/knowledgebase/topics/19683-orientation">ORIENTATION <span class="uvStyle-linkArrow">→</span></a></h2> <ol class="uvList uvList-articles uvList-faqs"> <li class="uvListItem uvListItem-article-180285"><a class="uvListItemHeader" href="/web/20161119095336/http://support.orcid.org/knowledgebase/articles/180285-introduction-to-the-orcid-api">Introduction to the ORCID API</a></li> <li class="uvListItem uvListItem-article-116780"><a class="uvListItemHeader" href="/web/20161119095336/http://support.orcid.org/knowledgebase/articles/116780-structure-of-the-orcid-identifier">Structure of the ORCID Identifier</a></li> <li class="uvListItem uvListItem-article-116739"><a class="uvListItemHeader" href="/web/20161119095336/http://support.orcid.org/knowledgebase/articles/116739-register-a-member-api-client-application">Register a member API client application</a></li> <li class="uvListItem uvListItem-article-343182"><a class="uvListItemHeader" href="/web/20161119095336/http://support.orcid.org/knowledgebase/articles/343182-register-a-public-api-client-application">Register a public API client application</a></li> </ol> </li> <li class="uvKbTopic uvKbTopic-19379"> <h2 class="uvKbTopicTitle uvCustomPrimary-color"><a href="/web/20161119095336/http://support.orcid.org/knowledgebase/topics/19379-frequently-asked-questions">Frequently Asked Questions <span class="uvStyle-linkArrow">→</span></a></h2> <ol class="uvList uvList-articles uvList-faqs"> <li class="uvListItem uvListItem-article-142987"><a class="uvListItemHeader" href="/web/20161119095336/http://support.orcid.org/knowledgebase/articles/142987-where-does-information-in-the-orcid-registry-come">Where does information in the ORCID Registry come from?</a></li> <li class="uvListItem uvListItem-article-135210"><a class="uvListItemHeader" href="/web/20161119095336/http://support.orcid.org/knowledgebase/articles/135210-how-are-new-features-decided">How are new features decided?</a></li> <li class="uvListItem uvListItem-article-136222"><a class="uvListItemHeader" href="/web/20161119095336/http://support.orcid.org/knowledgebase/articles/136222-how-do-you-keep-the-orcid-registry-secure">How do you keep the ORCID Registry secure?</a></li> <li class="uvListItem uvListItem-article-142948"><a class="uvListItemHeader" href="/web/20161119095336/http://support.orcid.org/knowledgebase/articles/142948-names-in-the-orcid-registry">Names in the ORCID Registry</a></li> <li class="uvListItem uvListItem-article-149457"><a class="uvListItemHeader" href="/web/20161119095336/http://support.orcid.org/knowledgebase/articles/149457-why-should-i-verify-my-email-address">Why should I verify my email address?</a></li> </ol> <div><a class="uvListMore" href="/web/20161119095336/http://support.orcid.org/knowledgebase/topics/19379-frequently-asked-questions" title="View all articles in Frequently Asked Questions">25 articles <span class="uvStyle-linkArrow">→</span></a></div> </li> <li class="uvKbTopic uvKbTopic-121836"> <h2 class="uvKbTopicTitle uvCustomPrimary-color"><a href="/web/20161119095336/http://support.orcid.org/knowledgebase/topics/121836-frequently-asked-questions-about-orcid">Frequently Asked Questions about ORCID <span class="uvStyle-linkArrow">→</span></a></h2> <ol class="uvList uvList-articles uvList-faqs"> <li class="uvListItem uvListItem-article-907134"><a class="uvListItemHeader" href="/web/20161119095336/http://support.orcid.org/knowledgebase/articles/907134-what-does-orcid-stand-for">What does "ORCID" stand for?</a></li> <li class="uvListItem uvListItem-article-115256"><a class="uvListItemHeader" href="/web/20161119095336/http://support.orcid.org/knowledgebase/articles/115256-what-is-orcid-inc">What is ORCID, Inc.?</a></li> <li class="uvListItem uvListItem-article-115258"><a class="uvListItemHeader" href="/web/20161119095336/http://support.orcid.org/knowledgebase/articles/115258-what-is-the-organizational-structure-of-orcid-inc">What is the organizational structure of ORCID, Inc.?</a></li> <li class="uvListItem uvListItem-article-907140"><a class="uvListItemHeader" href="/web/20161119095336/http://support.orcid.org/knowledgebase/articles/907140-what-are-the-orcid-principles">What are the ORCID Principles?</a></li> <li class="uvListItem uvListItem-article-907146"><a class="uvListItemHeader" href="/web/20161119095336/http://support.orcid.org/knowledgebase/articles/907146-is-there-a-fee-to-register-for-an-orcid-id-do-i-n">Is there a fee to register for an ORCID iD? Do I need to be a member to register?</a></li> </ol> <div><a class="uvListMore" href="/web/20161119095336/http://support.orcid.org/knowledgebase/topics/121836-frequently-asked-questions-about-orcid" title="View all articles in Frequently Asked Questions about ORCID">25 articles <span class="uvStyle-linkArrow">→</span></a></div> </li> <li class="uvKbTopic uvKbTopic-124401"> <h2 class="uvKbTopicTitle uvCustomPrimary-color"><a href="/web/20161119095336/http://support.orcid.org/knowledgebase/topics/124401-frequently-asked-questions-about-the-orcid-api">Frequently Asked Questions about the ORCID API <span class="uvStyle-linkArrow">→</span></a></h2> <ol class="uvList uvList-articles uvList-faqs"> <li class="uvListItem uvListItem-article-895935"><a class="uvListItemHeader" href="/web/20161119095336/http://support.orcid.org/knowledgebase/articles/895935-what-is-an-api-what-is-oauth">What is an API? What is OAuth?</a></li> <li class="uvListItem uvListItem-article-895437"><a class="uvListItemHeader" href="/web/20161119095336/http://support.orcid.org/knowledgebase/articles/895437-does-the-api-have-an-admin-page">Does the API have an admin page?</a></li> <li class="uvListItem uvListItem-article-895986"><a class="uvListItemHeader" href="/web/20161119095336/http://support.orcid.org/knowledgebase/articles/895986-what-is-an-integration">What is an integration?</a></li> <li class="uvListItem uvListItem-article-895989"><a class="uvListItemHeader" href="/web/20161119095336/http://support.orcid.org/knowledgebase/articles/895989-how-do-redirect-uris-work">How do redirect URIs work?</a></li> <li class="uvListItem uvListItem-article-895965"><a class="uvListItemHeader" href="/web/20161119095336/http://support.orcid.org/knowledgebase/articles/895965-what-s-the-difference-between-the-public-and-membe">What's the difference between the Public and Member APIs?</a></li> </ol> <div><a class="uvListMore" href="/web/20161119095336/http://support.orcid.org/knowledgebase/topics/124401-frequently-asked-questions-about-the-orcid-api" title="View all articles in Frequently Asked Questions about the ORCID API">28 articles <span class="uvStyle-linkArrow">→</span></a></div> </li> <li class="uvKbTopic uvKbTopic-all"> <h2 class="uvKbTopicTitle uvCustomPrimary-color"><a href="/web/20161119095336/http://support.orcid.org/knowledgebase/articles/all">All articles <span class="uvStyle-linkArrow">→</span></a></h2> <ol class="uvList uvList-articles uvList-faqs"> <li class="uvListItem uvListItem-article-124518"><a class="uvListItemHeader" href="/web/20161119095336/http://support.orcid.org/knowledgebase/articles/124518-orcid-visibility-settings">ORCID visibility settings</a></li> <li class="uvListItem uvListItem-article-131598"><a class="uvListItemHeader" href="/web/20161119095336/http://support.orcid.org/knowledgebase/articles/131598-trusted-organizations">Trusted organizations</a></li> <li class="uvListItem uvListItem-article-135682"><a class="uvListItemHeader" href="/web/20161119095336/http://support.orcid.org/knowledgebase/articles/135682-twg-registry-stability-working-group-defunct">TWG: Registry Stability Working Group (defunct)</a></li> <li class="uvListItem uvListItem-article-135701"><a class="uvListItemHeader" href="/web/20161119095336/http://support.orcid.org/knowledgebase/articles/135701-twg-works-metadata-working-group-defunct">TWG: Works Metadata Working Group (defunct)</a></li> <li class="uvListItem uvListItem-article-135706"><a class="uvListItemHeader" href="/web/20161119095336/http://support.orcid.org/knowledgebase/articles/135706-twg-launch-working-group-defunct">TWG: Launch working group (defunct)</a></li> </ol> <div><a class="uvListMore" href="/web/20161119095336/http://support.orcid.org/knowledgebase/articles/all" title="View all articles">111 articles <span class="uvStyle-linkArrow">→</span></a></div> </li> </ol> </section> </article> </div> <div class="uvCol-4 uvSidebar uvCol-last"> <div class="uvModule uvModule-session" aria-live="polite" aria-relevant="additions removals"> <section class="uvModuleSection uvModuleSection-userbox uvModuleSection-signin"> <p class="uvStyle-signin">New and returning users may <a href="/web/20161119095336/http://support.orcid.org/signin">sign in</a></p> <form novalidate class="uvjSigninStandalone"> <fieldset class="uvSignin uvSignin-prestine uvSignin-default uvSignin-custom-tos uvFieldset" data-options="{"subclass":"StandaloneSignin"}" aria-live="polite" aria-relevant="additions removals" data-subclass="StandaloneSignin"> <legend class="uvSigninLegend">Sign in</legend> <div class="uvSigninMode" style="display:none">prestine</div> <div class="uvField uvField-display_name uvField-first"> <label class="uvFieldInner" for="display_name_1665"> <span class="uvFieldPlaceholder">Your name</span> <input class="uvFieldText" type="text" name="display_name" id="display_name_1665" title="Your name"/> </label> </div> <div class="uvField uvField-email uvField-first"> <label class="uvFieldInner" for="email_1665"> <span class="uvFieldPlaceholder">Your email address</span> <input class="uvFieldText" type="email" name="email" id="email_1665" value="" title="Your email address"> </label> <div class="uvFieldEtc uvFieldEtc-unprotected">Check!</div> <div class="uvFieldEtc uvFieldEtc-email_invalid">invalid email</div> <div class="uvFieldEtc uvFieldEtc-thinking">(thinking…)</div> <div class="uvFieldEtc uvFieldEtc-reset">Reset</div> <div class="uvFieldEtc uvFieldEtc-providers"> <span class="uvFieldEtcLabel">or sign in with</span> <ul> <li data-provider="facebook"><a href="http://web.archive.org/web/20161119095336/https://graph.facebook.com/oauth/authorize?client_id=46468144668&redirect_uri=https%3A%2F%2Fauth.uservoice.com%2Ffacebook%2F147599&scope=email&display=popup" tabindex="0" title="Sign in via Facebook"><img class="favicon" src="//web.archive.org/web/20161119095336im_/http://assets1.uvcdn.com/pkg/shared/favicons/facebook-8b92ce8bf5e8258f342c1990afd055fc.png" alt="facebook"/></a></li> <li data-provider="google"><a href="http://web.archive.org/web/20161119095336/http://auth.uservoice.com/google/147599" tabindex="0" title="Sign in via Google"><img class="favicon" src="//web.archive.org/web/20161119095336im_/http://assets0.uvcdn.com/pkg/shared/favicons/google-3c303af007c64a872d4822fbac21253e.png" alt="google"/></a></li> </ul> </div> </div> <div class="uvField uvField-authentication"> <ul class="uvFieldEtc uvFieldEtc-providers uvFieldEtc-third_party"></ul> <img class="password" alt="Password icon" src="//web.archive.org/web/20161119095336im_/http://assets0.uvcdn.com/pkg/shared/favicons/password-d904f06a67a7b29d489489d3a35f548b.png"/> <div class="password"> <label class="uvFieldInner" for="password_1665"> <span class="uvFieldPlaceholder">UserVoice password</span> <input class="uvFieldPassword" type="password" name="password" id="password_1665" title="UserVoice password"/> </label> <div class="uvFieldEtc uvFieldEtc-password_invalid"></div> <div class="uvFieldEtc uvFieldEtc-forgot_password"><a href="/web/20161119095336/http://support.orcid.org/users/forgot_password" class="uvFieldEtc-password_reset">Forgot password?</a></div> <div class="uvFieldEtc uvFieldEtc-create_password"><a href="/web/20161119095336/http://support.orcid.org/users/forgot_password" class="uvFieldEtc-password_reset">Create a password</a></div> </div> <div style="clear:both;"></div> </div> <div class="uvField uvField-tos_custom"> <label class="uvFieldInner"> <input type="checkbox" name="tos-checkbox" title="Terms of Service"/> I agree to the <a href="http://web.archive.org/web/20161119095336/http://support.orcid.org/tos" target="_blank" rel="external" title="Opens in new window">terms of service</a> </label> </div> <div class="uvField uvField-logged_in uvField-first"> <span> Signed in as <span class="logged_in_as"></span> (<a href="/web/20161119095336/http://support.orcid.org/logout">Sign out</a>) </span> </div> <input type="hidden" name="uninitialized" value="true"/> </fieldset> <div class="uvFormFlash uvFormFlash-error"> <div class="uvFormFlashMessage"></div> <a class="uvFormFlashClose" href="#close">Close</a> </div> <div class="uvFormFlash uvFormFlash-info"> <div class="uvFormFlashMessage"></div> <a class="uvFormFlashClose" href="#close">Close</a> </div> <div class="submit_region"> <button class="uvFieldEtc-submit-button uvStyle-button">Sign in</button> <ul class="button-states-language"> <li class="sign-in-button-text">Sign in</li> <li class="sign-up-button-text">Sign up</li> </ul> <button class="uvFieldEtc-cancel-page">Cancel</button> </div> </form> </section> </div> <div class="uvModule uvModule-mainSidebar"> <header class="uvModuleHeader hide" style="position: absolute;">  <h1 class="uvCustomPrimary-color hidden"><span class="uvModuleTriggerTwirl"></span> Feedback and Knowledge Base</h1>  </header> <section class="uvModuleSection uvModuleSection-search"> <form action="/web/20161119095336/http://support.orcid.org/api/v1/search?weight_minimum=40&lang=en"> <div class="uvField uvField-search"> <label class="uvFieldInner" for="combined_search_sidebar">  <span class="uvFieldPlaceholder">Search</span> <input class="uvFieldText" name="query" type="text" id="combined_search_sidebar"> <script type="text/x-jquery-tmpl" id="uvSearch-template-articles"> <h4 class="uvNavListItemSubtitle">${total_articles} {{if total_articles > 1}}articles{{else}}article{{/if}}</h4> <ul class="uvList uvList-searchResults"> {{each(i, article) articles}} <li class="uvListItem uvListItem-searchResult" data-search-weight="${article.weight}"> <a href="${article.path}">${article.question}</a> </li> {{/each}} </ul> {{if more_articles}} <p class="uvSearch-more-results"><a href="/search?filter=articles&query=${response_data.query}">More articles →</a></p> {{/if}} </script> <script type="text/x-jquery-tmpl" id="uvSearch-template-ideas"> <h4 class="uvNavListItemSubtitle">${total_suggestions} {{if total_suggestions > 1}}ideas{{else}}idea{{/if}}</h4> <ul class="uvList uvList-searchResults"> {{each(i, idea) suggestions}} <li class="uvListItem uvListItem-searchResult" data-search-weight="${idea.weight}"> {{if idea.status && idea.status.name}} <em class="uvStyle-status uvStyle-status-${idea.status.key}" title="This idea is ${idea.status.name} ${$.tmplHelpers.toLocalDate(idea.updated_at, '- updated %date%')}">${idea.status.name}</em> {{/if}} <a href="${idea.path}"> ${idea.title} </a> </li> {{/each}} </ul> {{if more_suggestions}} <p class="uvSearch-more-results"><a href="/search?filter=ideas&query=${response_data.query}">More ideas →</a></p> {{/if}} </script> <script type="text/x-jquery-tmpl" id="uvSearch-template-title"> {{if searching}} Searching… {{else}} <a href="/search?filter=merged&query=${query}">Search results</a> {{/if}} </script> </label> <button class="uvFieldButton uvStyle-button" type="submit"><span class="uvFieldButtonImage-sidebar">Search</span></button> <div class="uvFieldEtc uvFieldEtc-thinking">(thinking…)</div> <button type="reset" class="uvFieldEtc uvFieldEtc-reset">Reset</button> </div> </form> <ul class="uvNavList"> <li class="uvNavListItem uvNavListItem-search uvSearch-results-container" style="display: none;"> <h2 class="uvNavListItemTitle uvSearch-results-title uvCustomPrimary-color"> Searching… </h2> <div id="uvSearch-results-articles" class="uvSearchResults uvSearchResults-articles"></div> <div id="uvSearch-results-ideas" class="uvSearchResults uvSearchResults-ideas"></div> <p class="uvNoResults">No results.</p> <a href="" class="uvSearch-results-clear">Clear search results</a> </li> </ul> </section> <section class="uvModuleSection"> <ul class="uvNavList"> <li class="uvNavListItem uvNavListItem-contactus"> <h2 class="uvNavListItemTitle"> <button type="button" class="uvLink-contactus uvStyle-link uvCustomLink-color">Contact support</button> </h2> </li> <li class="uvNavListItem uvNavListItem-feedback"> <h2 class="uvNavListItemTitle"> <a class="uvLink-idea" href="/web/20161119095336/http://support.orcid.org/forums/175591-orcid-ideas-forum">Give feedback</a> </h2> <ul class="uvList uvList-forums" data-tmpl="sidebarForumsTmpl"> <li class="uvListItem uvListItem-forum uvListItem-forum-175591"> <a href="/web/20161119095336/http://support.orcid.org/forums/175591-orcid-ideas-forum" title="View all ideas in ORCID iDeas Forum">ORCID iDeas Forum</a> <span class="uvStyle-count">127<span class="uvStyle-count-label"> ideas</span></span> </li> <li class="uvListItem uvListItem-forum uvListItem-forum-390876"> <a href="/web/20161119095336/http://support.orcid.org/forums/390876-vote-now-how-to-videos" title="View all ideas in Vote now: How-to videos">Vote now: How-to videos</a> <span class="uvStyle-count">13<span class="uvStyle-count-label"> ideas</span></span> </li> </ul> </li> <li class="uvNavListItem uvNavListItem-helpdesk">  <h2 class="uvNavListItemTitle"> <a class="uvLink-knowledgebase" href="/web/20161119095336/http://support.orcid.org/knowledgebase">Knowledge Base</a> </h2> <ul class="uvList uvList-topics"> <li class="uvListItem uvListItem-topic uvListItem-topic-32827"> <a href="/web/20161119095336/http://support.orcid.org/knowledgebase/topics/32827-using-the-orcid-registry" title="View all articles in Using the ORCID Registry">Using the ORCID Registry</a> <span class="uvStyle-count">14<span class="uvStyle-count-label"> articles</span></span> </li> <li class="uvListItem uvListItem-topic uvListItem-topic-19683"> <a href="/web/20161119095336/http://support.orcid.org/knowledgebase/topics/19683-orientation" title="View all articles in ORIENTATION">ORIENTATION</a> <span class="uvStyle-count">4<span class="uvStyle-count-label"> articles</span></span> </li> <li class="uvListItem uvListItem-topic uvListItem-topic-19379"> <a href="/web/20161119095336/http://support.orcid.org/knowledgebase/topics/19379-frequently-asked-questions" title="View all articles in Frequently Asked Questions">Frequently Asked Questions</a> <span class="uvStyle-count">25<span class="uvStyle-count-label"> articles</span></span> </li> <li class="uvListItem uvListItem-topic uvListItem-topic-121836"> <a href="/web/20161119095336/http://support.orcid.org/knowledgebase/topics/121836-frequently-asked-questions-about-orcid" title="View all articles in Frequently Asked Questions about ORCID">Frequently Asked Questions about ORCID</a> <span class="uvStyle-count">25<span class="uvStyle-count-label"> articles</span></span> </li> <li class="uvListItem uvListItem-topic uvListItem-topic-124401"> <a href="/web/20161119095336/http://support.orcid.org/knowledgebase/topics/124401-frequently-asked-questions-about-the-orcid-api" title="View all articles in Frequently Asked Questions about the ORCID API">Frequently Asked Questions about the ORCID API</a> <span class="uvStyle-count">28<span class="uvStyle-count-label"> articles</span></span> </li> <li class="uvListItem uvListItem-topic uvListItem-topic-all "> <a href="/web/20161119095336/http://support.orcid.org/knowledgebase/articles/all">All articles</a> </li> </ul> </li> </ul> </section> </div> </div> </div> </div> <footer class="uvContainer uvFooter"> <div class="uvRow"> <div class="uvCol-12"> <p> <a href="">ORCID</a> <span class="uvStyle-separator"> · </span> <a href="/web/20161119095336/http://support.orcid.org/" class="site-frontpage-link">Feedback & support for ORCID</a> <span class="uvStyle-separator"> · </span> <a href="/web/20161119095336/http://support.orcid.org/tos">Terms of Service & Privacy Policy</a> </p> <p> </p> </div> </div> </footer> </div> <script id="uv-user-panel" type="text/x-jquery-tmpl"> <section class="uvModuleSection uvModuleSection-userbox uvModuleSection-signout"> <div class="vcard"> <a class="url" href="${user.uservoice_url}"> <span class="uvUserBadge"> <img alt="" class="uvUserBadgePhoto photo" src="${user.avatar_url}" width="40"> </span> <span class="fn">${user.name}</span> </a> {{if (!user.remembered) }} <span class="uvRememberMe">(<a title="Click this link to stay signed in on this computer even after your browser is closed." href="/remember_me">Stay signed in</a>)</span> {{/if}} </div> <div class="uvUserNav"> <a class="url" href="${user.uservoice_url}">Settings</a> {{if user.roles.admin}} <span class="uvStyle-separator">·</span> <a href="http://web.archive.org/web/20161119095336/http://support.orcid.org/admin">Admin Console</a> {{/if}} <span class="uvStyle-separator">·</span> <a href="/logout">Sign out</a> </div> </section> </script> <script type="text/javascript"> var current_forum_id = null; </script> <script id="portalForumsTmpl" type="text/x-jquery-tmpl"> <li class="uvListItem{{if current_forum_id==id}} uvListItem-selected{{/if}} uvListItem-forum-${id}"> <h4 class="uvListItemHeader"> <a href="${url}">${name}</a> {{if is_private}} <span class="uvIcon-private-16">(private)</span> {{/if}} </h4> <div class="uvListItemFooter">${idea_count} <span class="uvStyle-count-label">ideas</span></div> </li> </script> <script id="portalAltForumsTmpl" type="text/x-jquery-tmpl"> <li class="uvListItem{{if current_forum_id==id}} uvListItem-selected{{/if}} uvListItem-forum-${id}"> <h4 class="uvListItemHeader"> <a href="${url}">${name}</a> {{if is_private}} <span class="uvIcon-private-10">(private)</span> {{/if}} </h4> <p class="uvStyle-meta"> ${idea_count} ideas </p> </li> </script> <script id="sidebarForumsTmpl" type="text/x-jquery-tmpl"> <li class="uvListItem uvListItem-forum{{if current_forum_id==id}} uvListItem-selected{{/if}} uvListItem-forum-${id}"> <a href="${url}" title="View all ideas in ${name}">${name}</a> {{if is_private}} <span class="uvIcon-private-10">(private)</span> {{/if}}  <span class="uvStyle-count">${idea_count} <span class="uvStyle-count-label">ideas</span></span> </li> </script> <script src="//web.archive.org/web/20161119095336js_/http://assets0.uvcdn.com/pkg/clients/site2-ab4ef0c90a5d8422d31fa64ff8d5590e.js"></script> <script type="text/javascript"> (function($) { $.uvMessages = {"cookies-disabled":"Uh-oh! Cookies are disabled. Access the feedback forum directly at \u003ca target=\"_blank\" style=\"color: #fff; text-decoration: underline;\" href=\"http://support.orcid.org/\"\u003ehttp://support.orcid.org/\u003c/a\u003e or enable cookies in your browser settings and refresh this page.","communication-error":"Server communication problems! Please try again.","submit-error":"Sorry, we couldn't submit your request.","voting-submit-error":"We couldn't submit your vote at this time.","out-of-votes-error":"Sorry, we couldn't submit your idea since you're out of votes.","required-fields-error":"Whoops! Please fill in all required fields before continuing.","email-invalid-error":"Invalid email address!","password-invalid-error":"Invalid password!","terms-invalid-error":"You must accept the terms to continue.","large-file-error":"Whoops! You are attempting to upload a file that is too big. Please attach a smaller file and try again.","try-again-error":"Error! Try again.","saving":"Saving","saved":"Saved","nonmatching-passwords":"Passwords must match","password-updated":"Your password has been updated","sent":"Sent!","delete-comment":"Are you sure you want to delete your comment?","delete-suggestion":"Are you sure you want to delete your idea?","dissociate-suggestion":"Since other people support this idea, you cannot delete it. However, you can remove yourself from this idea and it will be associated with 'Anonymous'\n\nAre you sure you want to remove yourself from this idea?"}; })(jQuery || UV.jQuery); </script>  <script type="text/javascript"> var oauthWindow; function orcidOAUTH() { var oauthWindow = window.open("http://web.archive.org/web/20161119095336/https://sandbox.orcid.org/oauth/authorize?client_id=0000-0002-1223-3173&response_type=code&scope=/authenticate&redirect_uri=http://support.orcid.org/knowledgebase/articles/432952", "_blank", "toolbar=no, scrollbars=yes, width=500, height=600, top=500, left=500"); } //Check whether hide_privacy_notice cookie is set window.onload = checkCookie(); //Hide the privacy message and set hide_privacy_notice cookie when privacy message is closed function hidePrivacyMsg() { document.getElementById('privacyNotice').style.visibility = "hidden"; // Set expiration date to one year var d = new Date(); d.setTime(d.getTime() + (365*24*60*60*1000)); var expires = "expires="+d.toUTCString(); // Build cookie string var cookie_string = "hide_privacy_notice=true; path=/; expires=" + expires; // Create/update the cookie: document.cookie = cookie_string; } //Retrieve hide_privacy_notice cookie function getCookie(cname) { var name = cname + "="; var ca = document.cookie.split(';'); for(var i=0; i<ca.length; i++) { var c = ca[i]; while (c.charAt(0)==' ') c = c.substring(1); if (c.indexOf(name) == 0) { return c.substring(name.length, c.length); } } return ""; } //Hide privacy message if hide_privacy_notice cookie is set function checkCookie() { var privacy_notice_cookie = getCookie("hide_privacy_notice"); if (privacy_notice_cookie != "") { document.getElementById('privacyNotice').style.visibility = "hidden"; } } </script> <script type="text/javascript"> document.getElementById("forum_embed").src = "http://web.archive.org/web/20161119095336/https://groups.google.com/forum/embed/?place=forum/orcid-api-users" + "&showsearch=true&showpopout=false&parenturl=" + encodeURIComponent(window.location.href); </script>  <script type="text/javascript"> var currentUser = null; var currentUserVersion = parseInt("0", 10); var currentClient = { client_key: "Y6FgiwPZbK05hg4h0zxZ0w", client_secret: "l8C5wXmhL41DZWf5wNVlqQ2bKVk5sQ5Qt59BFPhEbcs", subdomain_key: "orcid" }; </script> <script type="text/javascript"> window.fbAsyncInit = function() { (function($) { })(jQuery || UV.jQuery); }; </script> <script type="text/javascript"> (function() { var e = document.createElement('script'); e.src = document.location.protocol + '//web.archive.org/web/20161119095336/http://connect.facebook.net/en_US/all.js#xfbml=1&appId='+46468144668; e.async = true; document.getElementById('fb-root').appendChild(e); }()); </script> <script type="text/javascript"> window.UserVoice || (window.UserVoice = []); UserVoice.push(['set', {"contact_us":true,"contact_enabled":true,"post_idea_enabled":true,"forum_id":175591,"classic_default_mode":"support","custom_template_id":33865,"feedback_tab_name":"Give feedback","support_tab_name":"Contact ORCID"}]); UserVoice.push(['set', 'locale', 'en']); (function() { var uv = document.createElement('script'); uv.type = 'text/javascript'; uv.async = true; uv.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'widget.uservoice.com/8sVrMcGwO4vg6GT455xOLw.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(uv, s); })(); </script> <script type="text/javascript">var mpq=[];mpq.push(["init","21070e89b14d1c143a1f3155e0c00b01"]);(function(){var b,a,e,d,c;b=document.createElement("script");b.type="text/javascript";b.async=true;b.src=(document.location.protocol==="https:"?"https:":"http:")+"//web.archive.org/web/20161119095336/http://api.mixpanel.com/site_media/js/api/mixpanel.js";a=document.getElementsByTagName("script")[0];a.parentNode.insertBefore(b,a);e=function(f){return function(){mpq.push([f].concat(Array.prototype.slice.call(arguments,0)))}};d=["init","track","track_links","track_forms","register","register_once","identify","name_tag","set_config"];for(c=0;c< d.length;c++){mpq[d[c]]=e(d[c])}})(); </script> <script type="text/javascript"> // each subdomain to have a separate set of super properties mpq.set_config({ cross_subdomain_cookie: false }); // Default to anonymous if user not logged in mpq.register({ 'Anonymous': true }); mpq.register({ 'Subdomain': 'orcid', 'Product': 'UserVoice' }); </script> <script type="text/javascript"> </script> <div class="uvPasswordReset-overlay" style="display: none"> <div class="uvPasswordReset-dialog "> <div class="uvPasswordReset-dialog-header"> <button class="uvPasswordReset-dialog-close-button close-button" onclick="event.preventDefault(); UV.jQuery('.uvPasswordReset-overlay').hide();"></button> <h1>Your password has been reset</h1> </div> <div class="uvPasswordReset-dialog-content typeset"> <p> Due to a <a target="_blank" href="http://web.archive.org/web/20161119095336/https://community.uservoice.com/blog/uservoice-security-incident-notification/">security incident</a> we have reset your password. </p> <p> We've just sent you an email to <span class="uvPasswordReset-email"></span>. Click the link to create a password, then come back here and sign in. </p> <div class="uvPasswordReset-dialog-buttons"> <button class="uvStyle-button" onclick="event.preventDefault(); UV.jQuery('.uvPasswordReset-overlay').hide();">Continue</button> </div> </div> </div> </div> </body> </html>

CINXE.COM

Knowledge Base – Feedback & support for ORCID