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<!DOCTYPE html><html lang="nl"><head><meta charSet="utf-8"/><meta name="viewport" content="width=device-width, initial-scale=1"/><style data-theme="vars">:root { --primary: #20214f;--white: #fff;--black: #000;--fontFamily: "Nunito sans",sans-serif;--fontFamilyHeadings: var(--fontFamily);--lineHeight: 1.5;--bodyBackgroundColor: #fff;--bodyColor: #6f6f6f;--bodyFontSize: calc(1em + 0.1vw);--paragraphOddColor: var(--bodyBackgroundColor);--paragraphOddColorMobile: var(--bodyBackgroundColor);--paragraphEvenColor: #f4f4f4;--paragraphEvenColorMobile: #f4f4f4;--colouredTopTasksDesignBlocksBackgroundColor: #00699E;--contentDesktopMaxWidth: 1200px;--contentLaptopMaxWidth: 1000px;--simpleLoaderColor: var(--primary);--loaderColor: var(--primary);--fontAwesomeFree: "Font Awesome 6 Free";--fontAwesomeBrands: "Font Awesome 6 Brands";--iconsColor: inherit;--bodyLineHeight: calc(1.4em + 0.1vw);--contentPaddingX: 10vw;--contentPaddingXMobile: 8vw;--contentTextDesktopMaxWidth: 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var(--callToActionColor);--eventHeaderPrimaryCallToActionBorderColor: transparent;--eventHeaderSecondaryCallToActionBackgroundColor: var(--callToAction2BackgroundColor);--eventHeaderSecondaryCallToActionTextColor: var(--callToAction2Color);--eventHeaderSecondaryCallToActionBorderColor: transparent;--breadcrumbLinkColor: var(--primary);--breadcrumbFontSize: 0.75rem;--breadcrumbFontFamily: var(--fontFamily);--breadcrumbSeperatorIconColor: var(--bulletColor);--breadcrumbSeperatorIcon: "\f054";--focusColor: var(--black);--focusBackgroundColor: var(--white);--focusBoxShadow: 0 10px 15px -3px rgba(255, 255, 255, 0.4), 0 4px 6px -2px rgba(255, 255, 255, 0.4);--focusOutlineWidth: 3px;--focusOutlineStyle: dotted;--focusOutlineColor: var(--black);--focusOutlineColorContrast: var(--focusOutlineColor);--focusColorContrast: var(--focusColor);--focusBackgroundColorContrast: var(--focusBackgroundColor);--focusBoxShadowContrast: var(--focusBoxShadow);--transparentHeaderOffsetDesktop: 0;--transparentHeaderOffsetMobile: 0;--useAccessibleMenu: true;--paragraphLatestNewsBackgroundColor: linear-gradient(0deg, rgba(255,255,255,1) 0%, rgba(227,239,251,1) 100%);--secondary: #BCD34F;--useNewCookieBar: true;--calamityMessageHeadingColor: #20214f;--calamityMessageIconColor: #20214f;--calamityMessageHeadingBackgroundColor: #BCD34F;--paginationDisabledOpacity: 0.3; }</style><title>Servicenormen gemeente Twenterand | Twenterand</title><link rel="shortcut icon" href="https://cuatro.sim-cdn.nl/twenterand/uploads/2024-08/logo.ico?cb=px-MWdrb"/><link rel="canonical" href="https://www.twenterand.nl/servicenormen-gemeente-twenterand"/><meta name="title" content="Servicenormen gemeente Twenterand"/><meta name="content-language" content="nl"/><meta property="og:site_name" content="Twenterand"/><meta property="og:type" content="article"/><meta property="og:url" content="https://www.twenterand.nl/servicenormen-gemeente-twenterand"/><meta property="og:title" content="Servicenormen gemeente Twenterand"/><meta property="og:updated_time" content="2021-01-12T09:00:16+01:00"/><meta property="og:locale" content="nl"/><meta name="article:publisher" content="Twenterand"/><meta name="article:published_time" content="2020-12-22T11:21:59+01:00"/><meta name="article:modified_time" content="2021-01-12T09:00:16+01:00"/><meta name="dcterms.title" content="Servicenormen gemeente Twenterand"/><meta name="dcterms.creator" content="Twenterand"/><meta name="dcterms.publisher" content="Twenterand"/><meta name="dcterms.date" content="2020-12-22T11:21:59+01:00"/><meta name="dcterms.type" content="Pagina"/><meta name="dcterms.language" content="nl"/><meta name="twitter:card" content="summary_large_image"/><meta name="twitter:title" content="Servicenormen gemeente Twenterand"/><meta name="twitter:dnt" content="'on'"/><meta name="twitter:url" content="https://www.twenterand.nl/servicenormen-gemeente-twenterand"/><meta name="generator" content="SIMsite powered by Drupal"/><meta name="robots" 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Touch gebruikers, gebruik touch of swipe.</div><div aria-live="polite" class="SearchBar_searchInputAriaLive__jxdzJ"></div><div class="SearchBar_suggestionsListBox__kZP26 search-bar-suggestions-listbox hidden"><h2 class="SearchBar_offScreen__p5otb">Veel gezocht</h2><ul class="SearchBar_stickyResultsList__R7rUh"><li class="search-sticky-results-list-item" id="search-bar-:Rald2qj6:-sticky-results-list-item_0"><a href="https://www.twenterand.nl/form/meldformulier-wmo/uw-gegevens-0" title="Toon zoekresultaten voor: Meldformulier Wmo" class="search-sticky-results-list-item-url" tabindex="-1"><h3 class="RecommendedResultsListItem_title__Aw9F_ RecommendedResultsListItem_inDropdown__iLOG3">Meldformulier Wmo</h3><p class="RecommendedResultsListItem_description__Qx351 RecommendedResultsListItem_inDropdown__iLOG3">Via het meldformulier kunt u aangeven welke problemen u ervaart bij het zelfstandig wonen, verplaatsen en deelnemen aan de samenleving</p></a></li></ul><div class="SearchBar_recommendedResultsSeparator__B0nEU"></div></div><div aria-label="Zoeksuggesties" role="application" aria-expanded="false" id="search-bar-:Rald2qj6:-autocomplete-list" class="SearchBar_suggestionsListBox__kZP26 search-bar-suggestions-listbox offscreen"></div></div></form></div></div></div></div></div><div class="HeaderFlexible_desktop__5zfaq"></div></header><main id="skip-links-content" class="content-details-container ContentDetailsContainer_contentDetailsContainer__4zGtc"><article itemscope="" class="main-content content-wrapper"><header><div class="DefaultContentHeader_defaultContentHeader__w_7mr container-flex"><h1 class="PageTitle_pageTitle__7Tzm7 no_solr DefaultContentHeader_pageTitleVariableWidth__5sHyl">Servicenormen gemeente Twenterand</h1></div></header><div class="intro ContentDetailsContainer_introWidthFull__IBpCp"><div class="text-container ContentDetailsContainer_introBorder__onvXD ContentDetailsContainer_introWidthSmaller__ttmfJ HTMLBody_htmlBody__BqDAh Lists_lists__AS1Rp"><p>Gemeente Twenterand is er voor u. Als gemeente werken wij altijd aan het verbeteren van onze dienstverlening. Wij vinden het belangrijk dat u als inwoner of ondernemer ons makkelijk kunt vinden en weet wat u van ons kunt verwachten. Daarom zijn servicenormen vastgesteld. In de algemene servicenormen kunt u lezen wat u van ons kunt verwachten als u ons belt, mailt, post stuurt, een klacht of melding doorgeeft, online producten aanvraagt en aan de balie komt.</p></div></div><div class="paragraphs Paragraphs_grid__GGa2J"><div style="--paragraph-background-color:var(--paragraphOddColor)" class="paragraph Paragraphs_paragraph__cLuF0 Paragraphs_paragraphPadding__BEXBd Paragraphs_paragraphPaddingFirst__vpMNY Paragraphs_paragraphPaddingLast__aI2O7 Paragraphs_backgroundColor__dHRYy Paragraphs_mainWidth__psiDU text"><div class="ParagraphText_paragraphText__8LBs7 text-container ParagraphText_maxContentWidth__6Yhpm HTMLBody_htmlBody__BqDAh Lists_lists__AS1Rp"><h2>Algemene servicenormen gemeente Twenterand</h2><ul> <li>Wij zijn tijdens publieksopeningstijden toegankelijk en bereikbaar via <a title="" href="/#" class="contact HTMLBody_link__Lomaj Link_link__QNt8B Hover_linkHover__LUB4Y">(0546) 840 840</a></li> <li>Wij staan u vriendelijk en deskundig te woord en informeren u correct</li> <li>Als u telefonisch contact met ons opneemt dan proberen wij uw vraag direct te beantwoorden. Als dat niet mogelijk is zorgen wij ervoor dat u binnen 48 uur wordt teruggebeld</li> <li>Veel producten kunt u 24 uur per dag, 7 dagen per week, aanvragen via <a href="https://www.twenterand.nl" class="HTMLBody_link__Lomaj Link_link__QNt8B Hover_linkHover__LUB4Y">www.twenterand.nl</a></li> <li>Als u mailt naar <a title="" href="/#" class="HTMLBody_link__Lomaj Link_link__QNt8B Hover_linkHover__LUB4Y">info@twenterand.nl</a> of online een product of dienst aanvraagt ontvangt u automatisch een ontvangstbevestiging. Binnen drie werkdagen ontvangt u een inhoudelijke ontvangstbevestiging met daarin een antwoord. Als een antwoord nog niet mogelijk is dan ontvangt u een inhoudelijke ontvangstbevestiging met registratienummer en de naam van de behandelaar</li> <li>Als u ons een brief stuurt ontvangt u binnen vijf werkdagen na verzending een inhoudelijke ontvangstbevestiging met daarin een antwoord. Als een antwoord nog niet mogelijk is dan ontvangt u een inhoudelijke ontvangstbevestiging met registratienummer en de naam van de behandelaar</li> <li>Wij waken over u privacy, informatie en kennis. Uw informatie wordt alleen gebruikt voor de doelen waarvoor ze zijn bestemd</li> <li>Wij zorgen ervoor dat informatie over onze producten en diensten correct, actueel, begrijpelijk, makkelijk vindbaar en goed toegankelijk is</li> <li>Wij staan open voor uw idee毛n en suggesties om het een volgende keer (nog) beter te kunnen doen</li> <li>Uw melding wordt binnen 24 uur onderzocht. Zo mogelijk wordt de melding direct afgehandeld en anders als opdracht doorgezet naar een externe partij</li> <li>Een melding gaat bijvoorbeeld over een losliggende stoeptegel, overlast, niet werkende lantaarnpaal, zwerfvuil enzovoort</li> <li>Uw klacht wordt snel en, wanneer mogelijk, informeel afgehandeld. U ontvangt binnen 6 weken na ontvangst een inhoudelijk antwoord</li> <li>Een klacht gaat over een gedraging van een bestuursorgaan, een bestuurder of een medewerker van de gemeente Twenterand</li> <li>Uw bezwaarschrift wordt afgehandeld binnen de daarvoor geldende termijnen zoals bepaald in de Algemene wet bestuursrecht. Uw bezwaarschrift wordt indien mogelijk, in overleg met u, op alternatieve wijze afgehandeld</li></ul></div></div></div></article></main><footer><div class="FooterColumns_columnsWrapper__Le_LA no_solr FooterColumns_paddingBottomForScrollTopButton__KtSRr"><div class="FooterColumns_columns__0gwc6 container-flex content-wrapper FooterColumns_threeColumns__gGMh9"><div class="FooterColumns_column__bVd4M HTMLBody_htmlBody__BqDAh Lists_lists__AS1Rp"><h2>Bezoekadres</h2><p><a class="geo HTMLBody_link__Lomaj Link_link__QNt8B Hover_linkHover__LUB4Y" href="https://www.google.nl/maps/place/Manitobaplein+1,+7671+GS+Vriezenveen/@52.4087693,6.6224162,17z/data=!3m1!4b1!4m5!3m4!1s0x47b8076989a40f17:0xc198cf5f638b5625!8m2!3d52.408766!4d6.6246049">Manitobaplein 1, 7671 GS Vriezenveen<span class="HTMLBody_geoIcon___7fng" role="img" aria-hidden="true"></span></a></p><h2>Postadres</h2><p>Postbus 67, 7670 AB Vriezenveen</p></div><div class="FooterColumns_column__bVd4M HTMLBody_htmlBody__BqDAh Lists_lists__AS1Rp"><h2>Contact</h2><ul><li>Telefoon:聽<a title="" href="/#" class="HTMLBody_link__Lomaj Link_link__QNt8B Hover_linkHover__LUB4Y">0546聽840 840</a></li><li><a class="HTMLBody_link__Lomaj Link_link__QNt8B Hover_linkHover__LUB4Y" href="/openingstijden-gemeentehuis">Openingstijden</a></li><li><a class="HTMLBody_link__Lomaj Link_link__QNt8B Hover_linkHover__LUB4Y" href="/contact">Alle contactgegevens</a></li></ul><p><a class="btn HTMLBody_btn__A960b Button_button__eAGUb" href="/contactformulier">Contactformulier</a></p><p><a class="btn-calendar HTMLBody_btn__A960b Button_button__eAGUb" href="/afspraak-maken">Afspraak maken<span class="HTMLBody_calendar__33pnf" role="img" aria-label="kalender"></span></a></p></div><div class="FooterColumns_column__bVd4M HTMLBody_htmlBody__BqDAh Lists_lists__AS1Rp"><h2>Volg ons op social media</h2><p><a class="HTMLBody_socialLink__v03oW" href="https://x.com/gemtwenterand" title="De X-pagina van gemeente Twenterand"><span class="fa-twitter fab 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aria-hidden="true"></span>Instagram</a></p><ul><li><a class="HTMLBody_link__Lomaj Link_link__QNt8B Hover_linkHover__LUB4Y" href="/servicenormen-gemeente-twenterand">Servicenormen</a></li><li><a class="HTMLBody_link__Lomaj Link_link__QNt8B Hover_linkHover__LUB4Y" href="/privacyverklaring">Privacyverklaring</a></li><li><a class="HTMLBody_link__Lomaj Link_link__QNt8B Hover_linkHover__LUB4Y" href="/over-wwwtwenterandnl">Over www.twenterand.nl</a></li></ul></div><div class="SocialLinks_footerSocialLinks__2Hgek" id="footerSocialLinks"></div><div><button type="button" class="OpenCookieModalButton_openCookieModalButton__eBKbL FooterButton_footerCallToAction2__u5965 Button_button__eAGUb">Cookie-instellingen aanpassen</button></div></div></div><div class="ScrollToTopButton_scrollToTop__8QD6L"><button type="button" title="Terug naar boven" class="ScrollToTopButton_btn__WzKbL" aria-label="Terug naar boven"><span aria-hidden="false" class="fa 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Als gemeente werken wij altijd aan het verbeteren van onze dienstverlening. Wij vinden het belangrijk dat u als inwoner of ondernemer ons makkelijk kunt vinden en weet wat u van ons kunt verwachten. Daarom zijn servicenormen vastgesteld. 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Als dat niet mogelijk is zorgen wij ervoor dat u binnen 48 uur wordt teruggebeld\u003c/li\u003e\n\t\u003cli\u003eVeel producten kunt u 24 uur per dag, 7 dagen per week, aanvragen via \u003ca href=\"https://www.twenterand.nl\"\u003ewww.twenterand.nl\u003c/a\u003e\u003c/li\u003e\n\t\u003cli\u003eAls u mailt naar \u003ca href=\"mailto:info@twenterand.nl\"\u003einfo@twenterand.nl\u003c/a\u003e of online een product of dienst aanvraagt ontvangt u automatisch een ontvangstbevestiging. Binnen drie werkdagen ontvangt u een inhoudelijke ontvangstbevestiging met daarin een antwoord. Als een antwoord nog niet mogelijk is dan ontvangt u een inhoudelijke ontvangstbevestiging met registratienummer en de naam van de behandelaar\u003c/li\u003e\n\t\u003cli\u003eAls u ons een brief stuurt ontvangt u binnen vijf werkdagen na verzending een inhoudelijke ontvangstbevestiging met daarin een antwoord. 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