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<!DOCTYPE html> <html lang="en" class="no-js"> <head> <meta charset="UTF-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="applicable-device" content="pc,mobile"> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta name="robots" content="max-image-preview:large"> <meta name="access" content="Yes"> <meta name="robots" content="noindex"> <meta name="360-site-verification" content="1268d79b5e96aecf3ff2a7dac04ad990" /> <title>Mapping crisis communication in the communication research: what we know and what we don’t know | Humanities and Social Sciences Communications</title> <meta name="journal_id" content="41599"/> <meta name="dc.title" content="Mapping crisis communication in the communication research: what we know and what we don’t know"/> <meta name="dc.source" content="Humanities and Social Sciences Communications 2023 10:1"/> <meta name="dc.format" content="text/html"/> <meta name="dc.publisher" content="Palgrave"/> <meta name="dc.date" content="2023-10-02"/> <meta name="dc.type" content="ReviewPaper"/> <meta name="dc.language" content="En"/> <meta name="dc.copyright" content="2023 The Author(s)"/> <meta name="dc.rights" content="2023 The Author(s)"/> <meta name="dc.rightsAgent" content="journalpermissions@springernature.com"/> <meta name="dc.description" content="This paper presents a comprehensive analysis of crisis communication research from 1968 to 2022, utilizing bibliometric methods to illuminate its trajectories, thematic shifts, and future possibilities. Additionally, it presents foundational themes such as crisis communication and social media, health communication, crisis and leadership, and reputation and advertising. This analysis offers not only historical insights but also serves as a roadmap for future research endeavors. Furthermore, this study critically evaluates over five decades of scholarship by unveiling the intellectual, social, and conceptual contours of the field while highlighting thematic evolutions. Employing diverse bibliometric indices, this research quantifies authors’ and nations’ productivity and impact. Through co-word analysis, four thematic clusters emerge, capturing the dynamic nature of crisis communication research. However, the study also reveals limited collaboration among authors, primarily localized, indicating room for enhanced cross-border cooperation and exploration of emerging themes. The study’s social network analysis sheds light on key actors and entities within the crisis communication realm, underscoring opportunities to fortify global networks for a robust crisis communication spectrum. Beyond academic curiosity, these insights hold practical implications for policymakers, scholars, and practitioners, offering a blueprint to enhance crisis communication’s effectiveness. This study’s findings can be considered as a reference point for future studies in crisis communication."/> <meta name="prism.issn" content="2662-9992"/> <meta name="prism.publicationName" content="Humanities and Social Sciences Communications"/> <meta name="prism.publicationDate" content="2023-10-02"/> <meta name="prism.volume" content="10"/> <meta name="prism.number" content="1"/> <meta name="prism.section" content="ReviewPaper"/> <meta name="prism.startingPage" content="1"/> <meta name="prism.endingPage" content="19"/> <meta name="prism.copyright" content="2023 The Author(s)"/> <meta name="prism.rightsAgent" content="journalpermissions@springernature.com"/> <meta name="prism.url" content="https://link.springer.com/articles/s41599-023-02069-z"/> <meta name="prism.doi" content="doi:10.1057/s41599-023-02069-z"/> <meta name="citation_pdf_url" content="https://www.nature.com/articles/s41599-023-02069-z.pdf"/> <meta name="citation_fulltext_html_url" content="https://link.springer.com/articles/s41599-023-02069-z"/> <meta name="citation_journal_title" content="Humanities and Social Sciences Communications"/> <meta name="citation_journal_abbrev" content="Humanit Soc Sci Commun"/> <meta name="citation_publisher" content="Palgrave"/> <meta name="citation_issn" content="2662-9992"/> <meta name="citation_title" content="Mapping crisis communication in the communication research: what we know and what we don’t know"/> <meta name="citation_volume" content="10"/> <meta name="citation_issue" content="1"/> <meta name="citation_online_date" content="2023/10/02"/> <meta name="citation_firstpage" content="1"/> <meta name="citation_lastpage" content="19"/> <meta name="citation_article_type" content="Review Article"/> <meta name="citation_fulltext_world_readable" content=""/> <meta name="citation_language" content="en"/> <meta name="dc.identifier" content="doi:10.1057/s41599-023-02069-z"/> <meta name="DOI" content="10.1057/s41599-023-02069-z"/> <meta name="size" content="260033"/> <meta name="citation_doi" content="10.1057/s41599-023-02069-z"/> <meta name="citation_springer_api_url" content="http://api.springer.com/xmldata/jats?q=doi:10.1057/s41599-023-02069-z&api_key="/> <meta name="description" content="This paper presents a comprehensive analysis of crisis communication research from 1968 to 2022, utilizing bibliometric methods to illuminate its trajectories, thematic shifts, and future possibilities. Additionally, it presents foundational themes such as crisis communication and social media, health communication, crisis and leadership, and reputation and advertising. This analysis offers not only historical insights but also serves as a roadmap for future research endeavors. Furthermore, this study critically evaluates over five decades of scholarship by unveiling the intellectual, social, and conceptual contours of the field while highlighting thematic evolutions. Employing diverse bibliometric indices, this research quantifies authors’ and nations’ productivity and impact. Through co-word analysis, four thematic clusters emerge, capturing the dynamic nature of crisis communication research. However, the study also reveals limited collaboration among authors, primarily localized, indicating room for enhanced cross-border cooperation and exploration of emerging themes. The study’s social network analysis sheds light on key actors and entities within the crisis communication realm, underscoring opportunities to fortify global networks for a robust crisis communication spectrum. Beyond academic curiosity, these insights hold practical implications for policymakers, scholars, and practitioners, offering a blueprint to enhance crisis communication’s effectiveness. This study’s findings can be considered as a reference point for future studies in crisis communication."/> <meta name="dc.creator" content="Upadhyay, Shalini"/> <meta name="dc.creator" content="Upadhyay, Nitin"/> <meta name="dc.subject" content="Business and management"/> <meta name="dc.subject" content="Education"/> <meta name="citation_reference" content="citation_journal_title=J Manag Stud; citation_title=Co-authorship in management and organizational studies: an empirical and network analysis; citation_author=FJ Acedo, C Barroso, C Casanueva, JL Galan; citation_volume=43; citation_issue=5; citation_publication_date=2006; citation_pages=957-983; citation_doi=10.1111/j.1467-6486.2006.00625.x; citation_id=CR1"/> <meta name="citation_reference" content="An SK, Cheng, IH (2010). Crisis communication research in public relations journals: tracking research trends over thirty years. In: The handbook of crisis communication. 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Review of the main advances in empirical knowledge in communication management; citation_author=N Zurro-Antón, M-C Fuentes-Lara, M-Á Moreno; citation_volume=30; citation_issue=1; citation_publication_date=2021; citation_pages=1-14; citation_doi=10.3145/epi.2021.ene.07; citation_id=CR122"/> <meta name="citation_author" content="Upadhyay, Shalini"/> <meta name="citation_author_institution" content="Humanities and Social Science Department, BITS Pilani, Goa, India"/> <meta name="citation_author" content="Upadhyay, Nitin"/> <meta name="citation_author_institution" content="IT Systems and Analytics, Indian Institute of Management Jammu, Jammu, India"/> <meta name="access_endpoint" content="https://link.springer.com/platform/readcube-access"/> <meta name="twitter:site" content="@HSScomms"/> <meta name="twitter:card" content="summary_large_image"/> <meta name="twitter:image:alt" content="Content cover image"/> <meta name="twitter:title" content="Mapping crisis communication in the communication research: what we know and what we don’t know"/> <meta name="twitter:description" content="Humanities and Social Sciences Communications - Mapping crisis communication in the communication research: what we know and what we don’t know"/> <meta name="twitter:image" content="https://media.springernature.com/full/springer-static/image/art%3A10.1057%2Fs41599-023-02069-z/MediaObjects/41599_2023_2069_Fig1_HTML.png"/> <meta property="og:url" content="https://link.springer.com/article/10.1057/s41599-023-02069-z"/> <meta property="og:type" content="article"/> <meta property="og:site_name" content="SpringerLink"/> <meta property="og:title" content="Mapping crisis communication in the communication research: what we know and what we don’t know - Humanities and Social Sciences Communications"/> <meta property="og:description" content="This paper presents a comprehensive analysis of crisis communication research from 1968 to 2022, utilizing bibliometric methods to illuminate its trajectories, thematic shifts, and future possibilities. Additionally, it presents foundational themes such as crisis communication and social media, health communication, crisis and leadership, and reputation and advertising. This analysis offers not only historical insights but also serves as a roadmap for future research endeavors. Furthermore, this study critically evaluates over five decades of scholarship by unveiling the intellectual, social, and conceptual contours of the field while highlighting thematic evolutions. Employing diverse bibliometric indices, this research quantifies authors’ and nations’ productivity and impact. Through co-word analysis, four thematic clusters emerge, capturing the dynamic nature of crisis communication research. However, the study also reveals limited collaboration among authors, primarily localized, indicating room for enhanced cross-border cooperation and exploration of emerging themes. The study’s social network analysis sheds light on key actors and entities within the crisis communication realm, underscoring opportunities to fortify global networks for a robust crisis communication spectrum. Beyond academic curiosity, these insights hold practical implications for policymakers, scholars, and practitioners, offering a blueprint to enhance crisis communication’s effectiveness. This study’s findings can be considered as a reference point for future studies in crisis communication."/> <meta property="og:image" content="https://static-content.springer.com/image/art%3A10.1057%2Fs41599-023-02069-z/MediaObjects/41599_2023_2069_Fig1_HTML.png"/> <meta name="format-detection" content="telephone=no"> <link rel="apple-touch-icon" sizes="180x180" href=/oscar-static/img/favicons/darwin/apple-touch-icon-92e819bf8a.png> <link rel="icon" type="image/png" sizes="192x192" href=/oscar-static/img/favicons/darwin/android-chrome-192x192-6f081ca7e5.png> <link rel="icon" type="image/png" sizes="32x32" href=/oscar-static/img/favicons/darwin/favicon-32x32-1435da3e82.png> <link rel="icon" type="image/png" sizes="16x16" href=/oscar-static/img/favicons/darwin/favicon-16x16-ed57f42bd2.png> <link rel="shortcut icon" data-test="shortcut-icon" href=/oscar-static/img/favicons/darwin/favicon-c6d59aafac.ico> <meta name="theme-color" content="#e6e6e6">   <link rel="stylesheet" media="print" 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Additionally, it presents foundational themes such as crisis communication and social media, health communication, crisis and leadership, and reputation and advertising. This analysis offers not only historical insights but also serves as a roadmap for future research endeavors. Furthermore, this study critically evaluates over five decades of scholarship by unveiling the intellectual, social, and conceptual contours of the field while highlighting thematic evolutions. Employing diverse bibliometric indices, this research quantifies authors’ and nations’ productivity and impact. Through co-word analysis, four thematic clusters emerge, capturing the dynamic nature of crisis communication research. However, the study also reveals limited collaboration among authors, primarily localized, indicating room for enhanced cross-border cooperation and exploration of emerging themes. The study’s social network analysis sheds light on key actors and entities within the crisis communication realm, underscoring opportunities to fortify global networks for a robust crisis communication spectrum. Beyond academic curiosity, these insights hold practical implications for policymakers, scholars, and practitioners, offering a blueprint to enhance crisis communication’s effectiveness. 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class="c-context-bar u-hide" data-test="context-bar" data-context-bar aria-hidden="true"> <div class="c-context-bar__container u-container"> <div class="c-context-bar__title"> Mapping crisis communication in the communication research: what we know and what we don’t know </div> <div data-test="inCoD" data-track-context="sticky banner"> <div class="c-pdf-container"> <div class="c-pdf-download u-clear-both u-mb-16"> <a href="/content/pdf/10.1057/s41599-023-02069-z.pdf" class="u-button u-button--full-width u-button--primary u-justify-content-space-between c-pdf-download__link" data-article-pdf="true" data-readcube-pdf-url="true" data-test="pdf-link" data-draft-ignore="true" data-track="content_download" data-track-type="article pdf download" data-track-action="download pdf" data-track-label="button" data-track-external download> <span class="c-pdf-download__text">Download PDF</span> <svg aria-hidden="true" focusable="false" width="16" height="16" class="u-icon"><use xlink:href="#icon-eds-i-download-medium"/></svg> </a> </div> </div> </div> </div> </div> <div class="c-article-header"> <header> <ul class="c-article-author-list c-article-author-list--short" data-test="authors-list" data-component-authors-activator="authors-list"><li class="c-article-author-list__item"><a data-test="author-name" data-track="click" data-track-action="open author" data-track-label="link" href="#auth-Shalini-Upadhyay-Aff1" data-author-popup="auth-Shalini-Upadhyay-Aff1" data-author-search="Upadhyay, Shalini">Shalini Upadhyay</a><sup class="u-js-hide"><a href="#Aff1">1</a></sup> & </li><li class="c-article-author-list__item"><a data-test="author-name" data-track="click" data-track-action="open author" data-track-label="link" href="#auth-Nitin-Upadhyay-Aff2" data-author-popup="auth-Nitin-Upadhyay-Aff2" data-author-search="Upadhyay, Nitin" data-corresp-id="c1">Nitin Upadhyay<svg width="16" height="16" focusable="false" role="img" aria-hidden="true" class="u-icon"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#icon-eds-i-mail-medium"></use></svg></a><sup class="u-js-hide"><a href="#Aff2">2</a></sup> </li></ul> <div data-test="article-metrics"> <ul class="app-article-metrics-bar u-list-reset"> <li class="app-article-metrics-bar__item"> <p class="app-article-metrics-bar__count"><svg class="u-icon app-article-metrics-bar__icon" width="24" height="24" aria-hidden="true" focusable="false"> <use xlink:href="#icon-eds-i-accesses-medium"></use> </svg>6988 <span class="app-article-metrics-bar__label">Accesses</span></p> </li> <li class="app-article-metrics-bar__item"> <p class="app-article-metrics-bar__count"><svg class="u-icon app-article-metrics-bar__icon" width="24" height="24" aria-hidden="true" focusable="false"> <use xlink:href="#icon-eds-i-citations-medium"></use> </svg>3 <span class="app-article-metrics-bar__label">Citations</span></p> </li> <li class="app-article-metrics-bar__item"> <p class="app-article-metrics-bar__count"><svg class="u-icon app-article-metrics-bar__icon" width="24" height="24" aria-hidden="true" focusable="false"> <use xlink:href="#icon-eds-i-altmetric-medium"></use> </svg>1 <span class="app-article-metrics-bar__label">Altmetric</span></p> </li> <li class="app-article-metrics-bar__item app-article-metrics-bar__item--metrics"> <p class="app-article-metrics-bar__details"><a href="/article/10.1057/s41599-023-02069-z/metrics" data-track="click" data-track-action="view metrics" data-track-label="link" rel="nofollow">Explore all metrics <svg class="u-icon app-article-metrics-bar__arrow-icon" width="24" height="24" aria-hidden="true" focusable="false"> <use xlink:href="#icon-eds-i-arrow-right-medium"></use> </svg></a></p> </li> </ul> </div> <div class="u-mt-32"> </div> </header> </div> <div data-article-body="true" data-track-component="article body" class="c-article-body"> <section aria-labelledby="Abs1" data-title="Abstract" lang="en"><div class="c-article-section" id="Abs1-section"><h2 class="c-article-section__title js-section-title js-c-reading-companion-sections-item" id="Abs1">Abstract</h2><div class="c-article-section__content" id="Abs1-content"><p>This paper presents a comprehensive analysis of crisis communication research from 1968 to 2022, utilizing bibliometric methods to illuminate its trajectories, thematic shifts, and future possibilities. Additionally, it presents foundational themes such as crisis communication and social media, health communication, crisis and leadership, and reputation and advertising. This analysis offers not only historical insights but also serves as a roadmap for future research endeavors. Furthermore, this study critically evaluates over five decades of scholarship by unveiling the intellectual, social, and conceptual contours of the field while highlighting thematic evolutions. Employing diverse bibliometric indices, this research quantifies authors’ and nations’ productivity and impact. Through co-word analysis, four thematic clusters emerge, capturing the dynamic nature of crisis communication research. However, the study also reveals limited collaboration among authors, primarily localized, indicating room for enhanced cross-border cooperation and exploration of emerging themes. The study’s social network analysis sheds light on key actors and entities within the crisis communication realm, underscoring opportunities to fortify global networks for a robust crisis communication spectrum. Beyond academic curiosity, these insights hold practical implications for policymakers, scholars, and practitioners, offering a blueprint to enhance crisis communication’s effectiveness. This study’s findings can be considered as a reference point for future studies in crisis communication.</p></div></div></section> <div data-test="cobranding-download"> </div> <section aria-labelledby="inline-recommendations" data-title="Inline Recommendations" class="c-article-recommendations" data-track-component="inline-recommendations"> <h3 class="c-article-recommendations-title" id="inline-recommendations">Similar content being viewed by others</h3> <div class="c-article-recommendations-list"> <div class="c-article-recommendations-list__item"> <article class="c-article-recommendations-card" itemscope itemtype="http://schema.org/ScholarlyArticle"> <div class="c-article-recommendations-card__img"><img src="https://media.springernature.com/w92h120/springer-static/cover-hires/book/978-981-15-2014-3?as=webp" loading="lazy" alt=""></div> <div class="c-article-recommendations-card__main"> <h3 class="c-article-recommendations-card__heading" itemprop="name headline"> <a class="c-article-recommendations-card__link" itemprop="url" href="https://link.springer.com/10.1007/978-981-15-2014-3_5?fromPaywallRec=false" data-track="select_recommendations_1" data-track-context="inline recommendations" data-track-action="click recommendations inline - 1" data-track-label="10.1007/978-981-15-2014-3_5">Online Social Media and Crisis Communication in China: A Review and Critique </a> </h3> <div class="c-article-meta-recommendations" data-test="recommendation-info"> <span class="c-article-meta-recommendations__item-type">Chapter</span> <span class="c-article-meta-recommendations__date">© 2020</span> </div> </div> </article> </div> <div class="c-article-recommendations-list__item"> <article class="c-article-recommendations-card" itemscope itemtype="http://schema.org/ScholarlyArticle"> <div class="c-article-recommendations-card__img"><img src="https://media.springernature.com/w92h120/springer-static/cover-hires/book/978-981-10-7035-8?as=webp" loading="lazy" alt=""></div> <div class="c-article-recommendations-card__main"> <h3 class="c-article-recommendations-card__heading" itemprop="name headline"> <a class="c-article-recommendations-card__link" itemprop="url" href="https://link.springer.com/10.1007/978-981-10-7035-8_5-1?fromPaywallRec=false" data-track="select_recommendations_2" data-track-context="inline recommendations" data-track-action="click recommendations inline - 2" data-track-label="10.1007/978-981-10-7035-8_5-1">Online Social Media and Crisis Communication in China: A Review and Critique </a> </h3> <div class="c-article-meta-recommendations" data-test="recommendation-info"> <span class="c-article-meta-recommendations__item-type">Chapter</span> <span class="c-article-meta-recommendations__date">© 2018</span> </div> </div> </article> </div> <div class="c-article-recommendations-list__item"> <article class="c-article-recommendations-card" itemscope itemtype="http://schema.org/ScholarlyArticle"> <div class="c-article-recommendations-card__img"><img src="https://media.springernature.com/w92h120/springer-static/cover-hires/book/978-3-531-19367-0?as=webp" loading="lazy" alt=""></div> <div class="c-article-recommendations-card__main"> <h3 class="c-article-recommendations-card__heading" itemprop="name headline"> <a class="c-article-recommendations-card__link" itemprop="url" href="https://link.springer.com/10.1007/978-3-531-19367-0_12?fromPaywallRec=false" data-track="select_recommendations_3" data-track-context="inline recommendations" data-track-action="click recommendations inline - 3" data-track-label="10.1007/978-3-531-19367-0_12">Transboundary and Cultural Crisis Communication </a> </h3> <div class="c-article-meta-recommendations" data-test="recommendation-info"> <span class="c-article-meta-recommendations__item-type">Chapter</span> <span class="c-article-meta-recommendations__date">© 2013</span> </div> </div> </article> </div> </div> </section> <script> window.dataLayer = window.dataLayer || []; window.dataLayer.push({ recommendations: { recommender: 'semantic', model: 'specter', policy_id: 'NA', timestamp: 1732367724, embedded_user: 'null' } }); </script> <div class="main-content"> <section data-title="Introduction"><div class="c-article-section" id="Sec1-section"><h2 class="c-article-section__title js-section-title js-c-reading-companion-sections-item" id="Sec1">Introduction</h2><div class="c-article-section__content" id="Sec1-content"><p>Although crisis communication as such is not a new phenomenon (Coombs, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2021" title="Coombs WT (2021) Ongoing crisis communication: planning, managing, and responding. Sage" href="/article/10.1057/s41599-023-02069-z#ref-CR28" id="ref-link-section-d100460492e321">2021</a>), it’s role has become more prominent in recent times because of the events such as 9/11, SARS, COVID-19 pandemic (Avraham and Beirman, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2022" title="Avraham E, Beirman, D (2022) From SARS through Zika and up to Covid-19: destination recovery marketing campaigns in response to pandemics. Ann Leis Res. 
 https://doi.org/10.1080/11745398.2022.2070511
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR8" id="ref-link-section-d100460492e324">2022</a>; Watkins and Walker, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2021" title="Watkins D, Walker S (2021) Leadership crisis communication during the pandemic of 2020. J Leadersh Account Ethics 18(1):53–67" href="/article/10.1057/s41599-023-02069-z#ref-CR110" id="ref-link-section-d100460492e327">2021</a>). Such events have posed unprecedented challenges to crisis management teams and necessitated effective communication and appropriate response strategies. At the same time, these events have revived scholarly interest in the topic (Coombs, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2021" title="Coombs WT (2021) Ongoing crisis communication: planning, managing, and responding. Sage" href="/article/10.1057/s41599-023-02069-z#ref-CR28" id="ref-link-section-d100460492e330">2021</a>). As a result, it becomes essential for the scholars to perform timely review of the literature, to explore and understand the diversity of the specific field (Tranfield et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2003" title="Tranfield D, Denyer D, Smart P (2003) Towards a methodology for developing evidence- informed management knowledge by means of systematic review. Br J Manag 14(3):207–222" href="/article/10.1057/s41599-023-02069-z#ref-CR103" id="ref-link-section-d100460492e333">2003</a>). Not only such reviews help to consolidate the research but also establish connections between disparate bodies of research and understand the diversity of the field (Crossan and Apaydin, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2010" title="Crossan M, Apaydin M (2010) A multi-dimensional framework of organizational innovation: a systematic review of the literature. J Manag Stud 47:1154–1191" href="/article/10.1057/s41599-023-02069-z#ref-CR40" id="ref-link-section-d100460492e337">2010</a>; Tranfield et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2003" title="Tranfield D, Denyer D, Smart P (2003) Towards a methodology for developing evidence- informed management knowledge by means of systematic review. Br J Manag 14(3):207–222" href="/article/10.1057/s41599-023-02069-z#ref-CR103" id="ref-link-section-d100460492e340">2003</a>).</p><p>Coombs (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 1998" title="Coombs WT (1998) The Internet as potential equalizer: new leverage for confronting social irresponsibility. Public Relat Rev 24(3):289–303" href="/article/10.1057/s41599-023-02069-z#ref-CR30" id="ref-link-section-d100460492e346">1998</a>) defines crisis as “an event that is an unpredictable, a major threat that can have a negative effect on the organization, industry, or stakeholders if handled improperly.” Since a crisis can cause financial and reputational damage to the company, a considerable attention has been given to the research on crisis, crisis management and crisis communication (Coombs and Holladay, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2002" title="Coombs WT, Holladay SJ (2002) Helping crisis managers protect reputational assets: initial tests of the situational crisis communication theory. Manag Commun Q 16(2):165–186. 
 https://doi.org/10.1177/089331802237233
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR36" id="ref-link-section-d100460492e349">2002</a>) and also on appropriate crisis response strategies so as to enable the organizations to manage crisis and reduce harm (Coombs, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2007a" title="Coombs WT (2007a) Attribution theory as a guide for post-crisis communication research. Public Relat Rev 33:135–139. 
 https://doi.org/10.1016/j.pubrev.2006.11.016
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR31" id="ref-link-section-d100460492e352">2007a</a>). Our results depict that crisis communication received recognition during late 1960s, and the first studies on “crisis communication” were published only in 1968. The field had limited contribution until late 1990s. However, the double digit annual publication began in the early 2000s and in the recent years the contribution has grown with over 150 publications annually. Between 1991 and 2009, the image restoration theory (Benoit, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 1995" title="Benoit WL (1995) Accounts, excuses and apologies: a theory of image restoration strategies. State University of New York Press, Albany, NY" href="/article/10.1057/s41599-023-02069-z#ref-CR15" id="ref-link-section-d100460492e355">1995</a>; Benoit, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 1997" title="Benoit WL (1997) Image repair discourse and crisis communication. Public Relat Rev 23(2):177–186. 
 https://doi.org/10.1016/S0363-8111(97)90023-0
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR17" id="ref-link-section-d100460492e358">1997</a>) and the situational crisis communication theory (Avery et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2010" title="Avery E, Lariscy R, Kim S, Hocke T (2010) A quantitative review of crisis communication research in public relations from 1991 to 2009. Public Relat Rev 36:190–192. pp:" href="/article/10.1057/s41599-023-02069-z#ref-CR6" id="ref-link-section-d100460492e362">2010</a>; Coombs, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 1995" title="Coombs WT (1995) Choosing the right words: the development of guidelines for the selection of the “appropriate” crisis-response strategies. Manag Commun Q 8(4):447–476" href="/article/10.1057/s41599-023-02069-z#ref-CR29" id="ref-link-section-d100460492e365">1995</a>; Coombs <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2007b" title="Coombs WT (2007b) Protecting organization reputations during a crisis: the development and application of situational crisis communication theory. Corp Reputation Rev 10(3):163–176. 
 https://doi.org/10.1057/palgrave.crr.1550049
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR32" id="ref-link-section-d100460492e368">2007b</a>) dominated crisis communication research. The image restoration theory was applied to analyze and study several case-based situations while the situational crisis communication theory was extensively utilized for experimental research. Both the theories have been adopted for qualitative and quantitative analyses with an aim to prevent reputational harm and thus these theories became organization centric. The current trend is more towards understanding stakeholders’ perspectives with a multivocal approach (Frandsen and Johansen, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2017" title="Frandsen F, Johansen W (2017) Organizational crisis communication: A multivocal approach, London, UK: Sage" href="/article/10.1057/s41599-023-02069-z#ref-CR124" id="ref-link-section-d100460492e371">2017</a>). Additionally the dominance of social media increases the complexity of crisis communication (Bukar et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2020" title="Bukar U, Jabar M, Sidi F, Nor R, Abdullah S, Othman M (2020) Crisis informatics in the context of social media crisis communication: theoretical models, taxonomy, and open issues. IEEE Access 8:185842–185869. 
 https://doi.org/10.1109/ACCESS.2020.3030184
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR21" id="ref-link-section-d100460492e374">2020</a>; Eriksson, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2018" title="Eriksson M (2018) Lessons for crisis communication on social media: a systematic review of what research tells the practice. Int J Strateg Commun 12(5):526–551" href="/article/10.1057/s41599-023-02069-z#ref-CR42" id="ref-link-section-d100460492e377">2018</a>).</p><p>In the extensive literature on crisis communication, scholars have approached the study of crisis communication from various perspectives and have examined it through multiple lenses. Several recent literature (For e.g., Seeger et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2016" title="Seeger MW, Sloan AG, Sellnow TL (2016) Crisis communication research in the United States. In: Schwarz A, Seeger MW, Auer C (eds) The handbook of international crisis communication research, 1st edn. John Wiley & Sons" href="/article/10.1057/s41599-023-02069-z#ref-CR96" id="ref-link-section-d100460492e383">2016</a>; Zhao, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2020" title="Zhao H (2020) Explicating the social constructionist perspective on crisis communication and crisis management research: a review of communication and business journals. J Public Relat Res 32(3-4):98–119. 
 https://doi.org/10.1080/1062726X.2020.1802732
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR118" id="ref-link-section-d100460492e386">2020</a>) have shed light on these perspectives. The research encompasses different stakeholders involved in crisis communication, including the supply side (such as destinations, cruise lines, hotels, and airlines), the demand side (including tourists, prospective visitors, and general public), as well as other relevant stakeholders like government entities, local residents, and employees. Moreover, the research has explored crisis issues across a wide spectrum, ranging from natural disasters like hurricanes, tsunamis, earthquakes, and wildfires, to human-made crises such as terrorist attacks and service failures (Avraham and Beirman, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2022" title="Avraham E, Beirman, D (2022) From SARS through Zika and up to Covid-19: destination recovery marketing campaigns in response to pandemics. Ann Leis Res. 
 https://doi.org/10.1080/11745398.2022.2070511
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR8" id="ref-link-section-d100460492e389">2022</a>; Watkins and Walker, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2021" title="Watkins D, Walker S (2021) Leadership crisis communication during the pandemic of 2020. J Leadersh Account Ethics 18(1):53–67" href="/article/10.1057/s41599-023-02069-z#ref-CR110" id="ref-link-section-d100460492e392">2021</a>). Furthermore, the literature has also addressed the unprecedented crisis brought about by the COVID-19 pandemic, which has had far-reaching implications for crisis communication. Importantly, the body of research takes a global perspective, encompassing various regions and countries. For instance, studies have examined crisis communication practices in diverse regions, including Asia, the Middle East, coastal destinations, as well as Western countries like Australia, the United States, and the United Kingdom. This global lens provides valuable insights into the different cultural, social, and contextual factors that shape crisis communication strategies and outcomes across different regions. However, the recent trends related to crisis communication scholarly research have gained traction, particularly in the past decade, especially in the US region (For e.g., Barbe and Pennington-Gray, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2018" title="Barbe D, Pennington-Gray L (2018) Using situational crisis communication theory to understand Orlando hotels’ Twitter response to three crises in the summer of 2016. J Hosp Tour Insights 1(3):258–275. 
 https://doi.org/10.1108/JHTI-02-2018-0009
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR9" id="ref-link-section-d100460492e395">2018</a>; Beck et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2016" title="Beck M, Foster W, Kenney C, O’Rourke J (2016) Airbnb: crisis communication in the sharing economy. J Organ Behav Educ 9:1–15" href="/article/10.1057/s41599-023-02069-z#ref-CR12" id="ref-link-section-d100460492e399">2016</a>; Briones et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2011" title="Briones RL, Kuch B, Liu BF, Jin Y (2011) Keeping up with the digital age: how the American Red Cross uses social media to build relationships. Public Relat Rev 37(1):37–43. 
 https://doi.org/10.1016/j.pubrev.2010.12.006
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR20" id="ref-link-section-d100460492e402">2011</a>; Kwak et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2021" title="Kwok L, Lee J, Han SH (2021) Crisis communication on social media: what types of COVID-19 messages get the attention? Cornell Hosp Q. 
 https://doi.org/10.1177/19389655211028143
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR67" id="ref-link-section-d100460492e405">2021</a>; Liu et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2015a" title="Liu B, Kim H, Pennington-Gray L (2015) Responding to the bed bug crisis in social media. Int J Hosp Manag 47:76–84. 
 https://doi.org/10.1016/j.ijhm.2015.03.005
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR72" id="ref-link-section-d100460492e408">2015a</a>, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2015b" title="Liu B, Pennington-Gray L, Donohoe H, Omodior O (2015) New York City bed bug crisis as framed by tourists on Trip Advisor. Tour Anal 20(2):243–250. 
 https://doi.org/10.3727/108354215X14265319207597
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR74" id="ref-link-section-d100460492e411">2015b</a>; Seeger et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2016" title="Seeger MW, Sloan AG, Sellnow TL (2016) Crisis communication research in the United States. In: Schwarz A, Seeger MW, Auer C (eds) The handbook of international crisis communication research, 1st edn. John Wiley & Sons" href="/article/10.1057/s41599-023-02069-z#ref-CR96" id="ref-link-section-d100460492e414">2016</a>; Sellnow and Seeger, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2013" title="Sellnow TL, Seeger MW (2013) Theorizing crisis communication. John Wiley & Sons Ltd, Chichester" href="/article/10.1057/s41599-023-02069-z#ref-CR97" id="ref-link-section-d100460492e418">2013</a>; Zhao, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2020" title="Zhao H (2020) Explicating the social constructionist perspective on crisis communication and crisis management research: a review of communication and business journals. J Public Relat Res 32(3-4):98–119. 
 https://doi.org/10.1080/1062726X.2020.1802732
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR118" id="ref-link-section-d100460492e421">2020</a>).</p><p>Moreover, crisis communication research has been fragmented over the past two decades due to the emergence of several new sub-fields (Coombs, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2010" title="Coombs WT (2010). Parameters for crisis communication. The handbook of crisis communication. Wiley, p 17–53" href="/article/10.1057/s41599-023-02069-z#ref-CR34" id="ref-link-section-d100460492e427">2010</a>; Coombs, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2021" title="Coombs WT (2021) Ongoing crisis communication: planning, managing, and responding. Sage" href="/article/10.1057/s41599-023-02069-z#ref-CR28" id="ref-link-section-d100460492e430">2021</a>). This poses challenges to the researchers to cope up with the pace and volume of corpora (Yuan et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2015" title="Yuan Y, Gretzel U, Tseng YH (2015) Revealing the nature of contemporary tourism research: extracting common subject areas through bibliographic coupling. Int J Tourism Res 17(5):417–431" href="/article/10.1057/s41599-023-02069-z#ref-CR117" id="ref-link-section-d100460492e433">2015</a>). Scholars (e.g., Lim et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2022" title="Lim WM, Kumar S, Ali F (2022) Advancing knowledge through literature reviews: “what”, “why”, and “how to contribute”. Serv Ind J 42:7–8" href="/article/10.1057/s41599-023-02069-z#ref-CR70" id="ref-link-section-d100460492e436">2022</a>; Mukherjee et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2022" title="Mukherjee D, Lim WM, Kumar S, Donthu N (2022) Guidelines for advancing theory and practice through bibliometric research. J Bus Res. 
 https://doi.org/10.1016/j.jbusres.2022.04.042
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR88" id="ref-link-section-d100460492e439">2022</a>) recommend capturing scientific progress of a field by means of a systematic and comprehensive review. There are several review techniques that may be used to trace the scientific growth and potential research domains of a field. Various such review techniques have been employed in the crisis communication field to integrate and synthesize the existing knowledge. However, these studies have limited coverage and context of crisis communication. For example, previous studies have focused on organizational crisis communication (Fischer et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2016" title="Fischer D, Posegga O, Fischbach K (2016) Communication barriers in crisis management: a literature review. Res Pap 168. 
 https://aisel.aisnet.org/ecis2016_rp/168
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR45" id="ref-link-section-d100460492e443">2016</a>) and crisis communication in public relations (Avery et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2010" title="Avery E, Lariscy R, Kim S, Hocke T (2010) A quantitative review of crisis communication research in public relations from 1991 to 2009. Public Relat Rev 36:190–192. pp:" href="/article/10.1057/s41599-023-02069-z#ref-CR6" id="ref-link-section-d100460492e446">2010</a>). Few papers have intensively reviewed crisis communication during the pandemic and infectious disease outbreaks (MacKay et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2022" title="MacKay M, Ford C, Colangeli T et al. (2022) A content analysis of Canadian influencer crisis messages on Instagram and the public’s response during COVID-19. BMC Public Health 22:763" href="/article/10.1057/s41599-023-02069-z#ref-CR80" id="ref-link-section-d100460492e449">2022</a>; Malecki et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2021" title="Malecki K, Keating JA, Safdar N (2021) Crisis communication and public perception of COVID-19 risk in the era of social media. Clin Infect Dis 72(4):697–702" href="/article/10.1057/s41599-023-02069-z#ref-CR81" id="ref-link-section-d100460492e452">2021</a>; Sadri et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2021" title="Sadri AM, Ukkusuri S, Ahmed MdA (2021) Review of social influence in crisis communications and evacuation decision-making. Transp Res Interdiscip Perspect 9:100325. 
 https://doi.org/10.1016/j.trip.2021.100325
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR92" id="ref-link-section-d100460492e455">2021</a>) or captured risk and disaster communication (Bradley et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2014" title="Bradley D, Mcfarland M, Clarke M (2014) The effectiveness of disaster risk communication: a systematic review of intervention studies. PLoS Curr. 
 https://doi.org/10.1371/currents.dis.349062e0db1048bb9fc3a3fa67d8a4f8
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR19" id="ref-link-section-d100460492e458">2014</a>; Goerlandt et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2020" title="Goerlandt F, Li J, Reniers G (2020) The landscape of risk communication research: a scientometric analysis. Int J Environ Res Public Health 17(9):3255" href="/article/10.1057/s41599-023-02069-z#ref-CR50" id="ref-link-section-d100460492e462">2020</a>). Lately, the focus has shifted toward using virtual channels and space (Eriksson, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2018" title="Eriksson M (2018) Lessons for crisis communication on social media: a systematic review of what research tells the practice. Int J Strateg Commun 12(5):526–551" href="/article/10.1057/s41599-023-02069-z#ref-CR42" id="ref-link-section-d100460492e465">2018</a>; Liu-Lastres, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2022" title="Liu-Lastres B (2022) Beyond simple messaging: a review of crisis communication research in hospitality and tourism. Int J Contemp Hosp Manag 34(5):1959–1983" href="/article/10.1057/s41599-023-02069-z#ref-CR71" id="ref-link-section-d100460492e468">2022</a>; Tornero et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2021" title="Tornero JMP, Lladó CM, Cervi L (2021) Pandemic and war: crisis narrative and leadership. analysis of the presidential speeches at the beginning of the COVID-19 pandemic. Rev Latina Comun Soc 79:1–21. 
 https://doi.org/10.4185/RLCS-2021-1500
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR102" id="ref-link-section-d100460492e471">2021</a>; Wang and Dong, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2017" title="Wang Y, Dong C (2017) Applying social media in crisis communication: a quantitative review of social media- related crisis communication research from 2009 to 2017. Int J Crisis Commun 1(1):29–37" href="/article/10.1057/s41599-023-02069-z#ref-CR109" id="ref-link-section-d100460492e474">2017</a>; Yang, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2016" title="Yang C (2016) How social media is changing crisis communication strategies: evidence from updated literature. J Contingencies Crisis Manag 26:58–68" href="/article/10.1057/s41599-023-02069-z#ref-CR116" id="ref-link-section-d100460492e477">2016</a>).</p><p>However, these studies have dealt with the development of the field either through the qualitative approach in structured literature review (e.g., Valackiene and Virbickaite, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2011" title="Valackiene A, Virbickaite R (2011) Conceptualization of crisis situation in a company. J Bus Econ Manag 12(2):317–331. 
 https://doi.org/10.3846/16111699.2011.575192
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR104" id="ref-link-section-d100460492e484">2011</a>) or through the quantitative content analysis method (e.g., Li, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2017" title="Li M-N (2017) Analyzing intellectual structure of related topics to blockchain and bitcoin: from co-citation clustering and bibliographic coupling perspectives. Zidonghua Xuebao/Acta Autom Sin 43(9):1509–1519. 
 https://doi.org/10.16383/j.aas.2017.c160648
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR69" id="ref-link-section-d100460492e487">2017</a>). Zupic and Čater (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2015" title="Zupic I, Čater T (2015) Bibliometric methods in management and organization. Organ Res Methods 18(3):429–472. 
 https://doi.org/10.1177/1094428114562629
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR121" id="ref-link-section-d100460492e490">2015</a>) claim that though structured literature review analysis deals with an in-depth examination, it insinuates subjective biases thereby constraining the scope of works. Additionally, despite its broader coverage in exploring key authors, topics, theories and methodologies, the content analysis is unable to capture the socio-cognitive structure. Suffice it to say that a comprehensive literature review which may capture intellectual, social and conceptual structures along with the thematic evolution of the crisis communication field has not been attempted (Ha and Boynton, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2014" title="Ha JH, Boynton L (2014) Has crisis communication been studied using an interdisciplinary approach? A 20-year content analysis of communication journals. Int J Strateg Commun 8(1):29–44. 
 https://doi.org/10.1080/1553118X.2013.850694
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR51" id="ref-link-section-d100460492e493">2014</a>; Sarmiento and Poblete, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2021" title="Sarmiento H, Poblete B (2021) Crisis communication: a comparative study of communication patterns across crisis events in social media, SAC '21: Proceedings of the 36th Annual ACM Symposium on Applied Computing, p 1711–1720" href="/article/10.1057/s41599-023-02069-z#ref-CR125" id="ref-link-section-d100460492e496">2021</a>).</p><p>To overcome this gap bibliometric analysis is recommended which comprehensively captures the literature and traces its thematic evolution (An and Cheng, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2010" title="An SK, Cheng, IH (2010). Crisis communication research in public relations journals: tracking research trends over thirty years. In: The handbook of crisis communication. Wiley-Blackwell, p 65–90. 
 https://doi.org/10.1002/9781444314885.ch3
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR2" id="ref-link-section-d100460492e502">2010</a>; Moreno-Fernández and Fuentes-Lara, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2019" title="Moreno-Fernández A, Fuentes-Lara MC (2019) Engagement and social media. Bibliometric analysis from the scientific field of public relations. Tripodos 45:49–72. 
 https://doi.org/10.51698/TRIPODOS.2019.45P49-72
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR86" id="ref-link-section-d100460492e505">2019</a>; Zurro-Antón et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2021" title="Zurro-Antón N, Fuentes-Lara M-C, Moreno M-Á (2021) Crisis communication (2008-2018). Review of the main advances in empirical knowledge in communication management. Profes Inf 30(1):1–14. 
 https://doi.org/10.3145/epi.2021.ene.07
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR122" id="ref-link-section-d100460492e508">2021</a>). Moreover, it facilitates the exploration of various performance metrics and mapping of the intellectual, social, and conceptual structures (Harker and Saffer, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2018" title="Harker JL, Saffer AJ (2018) Mapping a subfield’s sociology of science: a 25-year network and bibliometric analysis of the knowledge construction of sports crisis communication. J Sport Soc Issues 42(5):369–392. 
 https://doi.org/10.1177/0193723518790011
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR53" id="ref-link-section-d100460492e511">2018</a>; Lazzarotti et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2011" title="Lazzarotti F, Dalfovo MS, Hoffmann VE (2011) A bibliometric study of innovation based on Schumpeter. J Technol Manag Innov 6(4):121–135. 
 https://doi.org/10.4067/S0718-27242011000400010
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR68" id="ref-link-section-d100460492e514">2011</a>). Wamba and Queiroz (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2020" title="Wamba SF, Queiroz MM (2020) Blockchain in the operations and supply chain management: benefits, challenges and future research opportunities. Int J Inf Manag. 
 https://doi.org/10.1016/j.ijinfomgt.2019.102064
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR106" id="ref-link-section-d100460492e518">2020</a>) argue that bibliometric analysis examines large corpora of literature in an objective and evidence-based outcomes and it is more effective than the traditional methods (e.g., systematic literature review, meta-analysis, narrative analysis, etc.), which are labor-intensive and subjective. Additionally, bibliometric methods and visualization examinations are scalable and can be easily applied to a large corpora of literature covering authors and articles (Ki et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2019" title="Ki E-J, Pasadeos Y, Ertem-Eray T (2019) Growth of public relations research networks: a bibliometric analysis. J Public Relat Res 31(1–2):5–31. 
 https://doi.org/10.1080/1062726X.2019.1577739
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR64" id="ref-link-section-d100460492e521">2019</a>; Morgan and Wilk, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2021" title="Morgan A, Wilk V (2021) Social media users’ crisis response: a lexical exploration of social media content in an international sport crisis. Public Relat Rev 47(4):102057. 
 https://doi.org/10.1016/j.pubrev.2021.102057
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR87" id="ref-link-section-d100460492e524">2021</a>).</p><p>There are two approaches in bibliometric techniques—evaluative and relational. The evaluative review uses qualitative and quantitative methods covering aspects of the field’s ranking and contribution of different elements (e.g., sources, documents, institutions, and authors) (Benckendorff, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2009" title="Benckendorff P (2009) Themes and trends in Australian and New Zealand tourism research: a social network analysis of citations in two leading journals (1994–2007). J Hosp Tour Manag 16(1):1–15" href="/article/10.1057/s41599-023-02069-z#ref-CR13" id="ref-link-section-d100460492e530">2009</a>). The evaluative review focuses on productivity and impact (McKercher, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2012" title="McKercher B (2012) Influence ratio: an alternate means to assess the relative influence of hospitality and tourism journals on research. Int J Hosp Manag 31(3):962–971" href="/article/10.1057/s41599-023-02069-z#ref-CR84" id="ref-link-section-d100460492e533">2012</a>; Park et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2011" title="Park K, Phillips WJ, Canter DD, Abbott J (2011) Hospitality and tourism research rankings by author, university, and country using six major journals: the first decade of the new millennium. J Hosp Tour Res 35(3):381–416. 
 https://doi.org/10.1177/1096348011400743
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR89" id="ref-link-section-d100460492e536">2011</a>). In contrast, relational review investigates relationships within the structures of the research field. It explores thematic evolution, co-authorship patterns, and co-citation (Benckendorff and Zehrer, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2013" title="Benckendorff P, Zehrer A (2013) A network analysis of tourism research. Ann Tour Res 43:121–149" href="/article/10.1057/s41599-023-02069-z#ref-CR14" id="ref-link-section-d100460492e539">2013</a>). Cobo et al. (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2012" title="Cobo MJ, Lopez-Herrera AG, Herrera-Viedma E, Herrera F (2012) SciMAT: a new science mapping analysis software tool. J Am Soc Inf Sci Technol 63(8):1609–1630. 
 https://doi.org/10.1002/asi.22688
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR25" id="ref-link-section-d100460492e542">2012</a>) propose four different relational techniques for different contexts that answer who, when, where, what, and with whom questions by performing suitable analyses such as profiling, temporal, geospatial, topical, and network. It also facilitates a three-level analysis- micro (individual researchers), meso (regional-groups- journals), and macro (entire field). Overall, the relational analysis provides an in-depth coverage of the field, however, in the crisis communication area, it has not been utilized to explore and understand crisis communication research activity. Thus there is an inadequate synthetization of numerous aspects of the field in a single paper.</p><p>This paper utilizes relational analysis to explore and investigate the broad structure of crisis communication research. It aims at mapping crisis communication field by exploring its social, intellectual and conceptual structures over the past 50 years. Subsequently, the paper’s specific objectives are- determining the influential authors, countries and sources; and identifying major thematic areas affecting thematic evolution. Therefore, the process and outcomes of this paper are different from the studies that have either used or use traditional methods, as discussed above. However, the study’s outcomes complement those review articles that focus on specific contexts and aspects of crisis communication.</p></div></div></section><section data-title="Methodology"><div class="c-article-section" id="Sec2-section"><h2 class="c-article-section__title js-section-title js-c-reading-companion-sections-item" id="Sec2">Methodology</h2><div class="c-article-section__content" id="Sec2-content"><p>In this study, we aim to map crisis communication in the communication research. The study also seeks to find the field’s social, intellectual and conceptual structures over the past 50 years. Additionally the future directions need to be explored.</p><h3 class="c-article__sub-heading" id="Sec3">Research questions</h3><p>We defined the following research questions to map crisis communication in the following way:</p><ul class="u-list-style-bullet"> <li> <p>RQ1: Who are the prominent contributors to the literature on crisis communication discipline?</p> </li> <li> <p>RQ2: What is the social structure (or collaboration patterns) in crisis communication literature?</p> </li> <li> <p>RQ3: What is the conceptual structure (or main research themes) in crisis communication literature?</p> </li> <li> <p>RQ4: What is the intellectual structure in crisis communication literature?</p> </li> <li> <p>RQ5: What are the future research directions in crisis communication scholarship?</p> </li> </ul><p>The first research question was aimed at identifying the core contributors (author, document, source, institution and country) to the literature on crisis communication discipline, while the second question was designed to examine the collaboration pattern across levels—individual, institution, and country-level. The purpose of the third question was to gain more in-depth insights into the themes that have received attention in the literature. While the fourth research questions was aimed at identifying the intellectual patterns across levels—individual, document, and source. Finally, the fifth question was to identify the future directions in the crisis communication field.</p><h3 class="c-article__sub-heading" id="Sec4">Sample</h3><p>We prepared the data considering two steps. First, we selected the source of data and then extracted the relevant articles based on the search query. We selected Scopus database to extract the relevant articles. The Scopus database includes all authors in cited references. This gives accuracy to the author-based citation and co-citation analysis. Further, we searched for the term “crisis communication” to extract relevant articles, and subsequently gathered 2487 documents. However, to explore the growth, contributions, and thematic areas we limited our search only to the journal articles in the English language. The search fields focus on covering abstracts, titles and keywords. Moreover, the search also had a criteria of limiting extraction of only articles (research and review) from peer-reviewed journals and excluding documents such as opinion pieces, book reviews, and commentaries. Finally, a sample of 1850 papers were included for further analyses.</p><h3 class="c-article__sub-heading" id="Sec5">Bibliometric methods for addressing RQs</h3><p>We addressed RQ1 by performing descriptive analysis to identify core sources, authors, countries, publications, affiliations and prominent contributors to the literature on crisis communication. Measurements such as source impact (h-index and m-index), total citations (TC), and annual net publications (NP) were used to determine core sources and core authors. We used Bradford’s law to identify the core sources which are categorized into three zones. Zone 1 (the nuclear zone) is considered highly productive, while zones 2 and 3 represent moderate and low productions respectively (Zupic and Čater, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2015" title="Zupic I, Čater T (2015) Bibliometric methods in management and organization. Organ Res Methods 18(3):429–472. 
 https://doi.org/10.1177/1094428114562629
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR121" id="ref-link-section-d100460492e614">2015</a>). Further, publication frequency and total citations were used to determine the top countries and affiliations.</p><p>We addressed RQ2 by using co-author analysis as it provides evidence of co-authorship when the authors jointly contribute to papers. Social structures are created when authors collaborate to develop and create articles. Moreover, when two authors co-publish a paper, they establish social ties or relationships (Lu and Wolfram, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2012" title="Lu K, Wolfram D (2012) Measuring author research relatedness: a comparison of word-based, topic- based, and author cocitation approaches. J Am Soc Inf Sci 63(10):1973–1986. 
 https://doi.org/10.1002/asi.22628
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR76" id="ref-link-section-d100460492e620">2012</a>). Co-authorship analysis can examine social structure at the level of the institute and the country. Co-authorship networks play a significant role in analyzing scientific collaboration and assessing the status of individual researchers. While they bear some resemblance to extensively studied citation networks, co-authorship networks signify a more robust social connection than mere citations. Unlike citations, which can occur between authors who are unfamiliar with each other and extend over time, co-authorship signifies a collegial and time-bound relationship, making it a focal point of Social Network Analysis (SNA) (Acedo et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2006" title="Acedo FJ, Barroso C, Casanueva C, Galan JL (2006) Co-authorship in management and organizational studies: an empirical and network analysis. J Manag Stud 43(5):957–983. 
 https://doi.org/10.1111/j.1467-6486.2006.00625.x
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR1" id="ref-link-section-d100460492e623">2006</a>; Fischbach and Schoder, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2011" title="Fischbach P, Schoder (2011) Co-authorship networks in electronic markets research. Electron Mark 21(1):19–40. 
 https://doi.org/10.1007/s12525-011-0051-5
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR44" id="ref-link-section-d100460492e626">2011</a>). To build the collaboration network, Louvain method was used as a clustering algorithm (Lu and Wolfram, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2012" title="Lu K, Wolfram D (2012) Measuring author research relatedness: a comparison of word-based, topic- based, and author cocitation approaches. J Am Soc Inf Sci 63(10):1973–1986. 
 https://doi.org/10.1002/asi.22628
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR76" id="ref-link-section-d100460492e629">2012</a>). The threshold of 50 as the number of nodes and 2 as the minimum edges were considered to avoid isolated and “one-time” collaboration. The nodes depicting isolation due to a lack of ties or relationships were removed.</p><p>Furthermore, in the field of social network analysis, centrality measures are crucial when examining the status of actors within a network. While various methods and measures are employed in SNA, centrality provides valuable insights into an actor’s position. One commonly used measure is degree centrality, which captures the basic essence of centrality by quantifying the number of connections an actor has with its immediate neighbors in the network. It reflects the total number of edges adjacent to a node and represents the incoming and outgoing links of an actor. Another significant measure is closeness centrality, which focuses on an actor’s proximity to all other actors in the network. While authors may be well-connected within their immediate neighborhood, they could still be part of partially isolated groups. Despite having strong local connections, their overall centrality might be limited. Closeness centrality extends the concept of degree centrality by emphasizing an author’s closeness to all other authors. Calculating closeness centrality requires determining the shortest distances between a node and all other authors, and then converting these values into a metric of closeness. A central author in the network is identified by having multiple short links to other authors. In addition, betweenness centrality offers a distinct perspective on centrality. It measures how often a particular node lies on the shortest path between pairs of nodes in the network. Nodes that frequently appear on these paths are considered highly central as they regulate the flow of information within the network. Although betweenness centrality can be applied to disconnected networks, it may result in numerous nodes with zero centrality since many nodes may not act as bridges within the network. This measure is based on the number of shortest routes passing through an actor. Actors with high betweenness centrality act as “middlemen,” linking different groups together.</p><p>Network analysis software enables the computation of centrality measures such as degree, betweenness, and closeness. These measures hold varying significance based on the specific network under examination. For instance, within a co-authorship network, an author’s degree centrality reflects the number of co-authored papers with other authors (Fischbach and Schoder, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2011" title="Fischbach P, Schoder (2011) Co-authorship networks in electronic markets research. Electron Mark 21(1):19–40. 
 https://doi.org/10.1007/s12525-011-0051-5
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR44" id="ref-link-section-d100460492e638">2011</a>). High betweenness centrality suggests that an author serves as a crucial link between distinct research streams. Furthermore, authors with high closeness centrality can establish connections with other authors in the network through shorter paths. UCINET (Borgatti et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2002" title="Borgatti SP, Everett MG, Freeman LC (2002) UCINET for windows: software for social network analysis. Analytic Technologies, Harvard, MA" href="/article/10.1057/s41599-023-02069-z#ref-CR18" id="ref-link-section-d100460492e641">2002</a>) and Pajek (Batagelj and Mrvar, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 1998" title="Batagelj V, Mrvar A (1998) Pajek - program for large network analysis. Connections 21(2):47–57" href="/article/10.1057/s41599-023-02069-z#ref-CR11" id="ref-link-section-d100460492e644">1998</a>) are the predominant software packages employed for network visualization purposes. For the present study, Pajek was employed to examine the social network and conduct centrality analyses.</p><p>We addressed RQ3 by using co-word analysis to gather concept space knowledge by utilizing the co-occurrence frequency of keywords. A co-word network is prepared based on the co-occurrence of words to examine specific areas of interest in crisis communication. We performed co-occurrence network analysis and hierarchical clustering to identify clusters that represent common concepts. The results were then described on the thematic map and theme evolution space. We considered 50 nodes as a threshold and a minimum of two edges for each node. Further, we chose the Louvain method for the clustering algorithm and the association as the normalization parameter for the analysis. Thematic mapping, built upon the keyword co-occurrence network and clusters, was performed to study the conceptual structure. We divided the evolution of thematic areas into four distinct periods (1968–1999, 2000–2007, 2008–2014, 2015–2022). These thematic areas represent a group of evolved themes across different subperiods. The evolution of key themes helps to understand variations in the research stream as well as provide necessary directions for future research., while interconnections link one theme with another thematic area. We also developed a thematic map representing four different themes based on their placement in the quadrant (Cobo et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2012" title="Cobo MJ, Lopez-Herrera AG, Herrera-Viedma E, Herrera F (2012) SciMAT: a new science mapping analysis software tool. J Am Soc Inf Sci Technol 63(8):1609–1630. 
 https://doi.org/10.1002/asi.22688
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR25" id="ref-link-section-d100460492e651">2012</a>), for example,</p><ul class="u-list-style-bullet"> <li> <p>Themes placed in the upper-right quadrant are based on strong centrality and high density. These are the motor themes which are well developed and are important for shaping the research field.</p> </li> <li> <p>Themes placed in the upper-left quadrant refer to the niche themes that are specialized and that depict peripheral characteristics.</p> </li> <li> <p>Themes placed in the lower-left quadrant refer to the emerging or disappearing themes. They depict weak centrality and low density. Such themes are weakly developed.</p> </li> <li> <p>Themes placed in the lower-right quadrant refer to the basic themes. These themes are important to the research field but are underdeveloped.</p> </li> </ul><p>For addressing the RQ4, we performed co-citation analysis to develop clusters depicting the intellectual base of the field. Co-citation refers to the citation of two (or more than two) articles in the third article, which is the counterpart of bibliographic coupling. The Louvain method was used as a clustering algorithm to develop the co-citation network considering articles, authors, and sources. A threshold of 50 for a number of nodes, and 20 as the minimum edge strength (representing approximately 5% of the corpora in crisis communication) was considered. This as a whole aided in performing cluster level analysis.</p><p>Finally, the synthesis of the results of RQ1, RQ2, RQ3, and RQ4 helped to address the RQ5.</p></div></div></section><section data-title="Results"><div class="c-article-section" id="Sec6-section"><h2 class="c-article-section__title js-section-title js-c-reading-companion-sections-item" id="Sec6">Results</h2><div class="c-article-section__content" id="Sec6-content"><h3 class="c-article__sub-heading" id="Sec7">Scientific output (RQ1)</h3><p>This section elaborates on the research landscape of crisis communication from 1968 to 2022. We gathered a total of 1850 articles by 3277 authors from 1222 institutions published in 646 journals as per the set criteria.</p><h4 class="c-article__sub-heading c-article__sub-heading--small" id="Sec8">Publication output</h4><p>The contribution to the field is highest through journal articles with over 95%, followed by review articles (4.7%). Moreover, around 28% of the articles are single-authored publications, while 72% are published in collaboration. The overall annual production of articles in crisis communication shows an exponential growth (Supplementary Fig. <a data-track="click" data-track-label="link" data-track-action="supplementary material anchor" href="/article/10.1057/s41599-023-02069-z#MOESM1">S1</a>). The growth of the articles is stagnant between 1968 and 2000, with a few publications until 2000. However, growth is evident from the early 2000s, crossing double-digit publications annually. From 2015 onwards, annual publication growth improves by over 100 publications. Between 2020 and 2022, the annual publication count increases by over 200. Since 2015, the number of annual publications has been larger than the cumulative number of articles published before 2015. Overall, the annual growth rate of the research articles is 15% (the calculation does not include the period 1968–2000 and 2022 due to sensitivity).</p><h4 class="c-article__sub-heading c-article__sub-heading--small" id="Sec9">Source output</h4><p>A total of 1850 articles have appeared in 646 journals. The leading journals are the <i>Public Relations Review</i> which has hosted 249 publications, followed by the <i>Journal of Contingencies and Crisis Management</i> with 65 publications. Subsequently, the <i>Journal of Communication Management</i> has hosted 51 publications, followed by <i>Corporate Communications</i> with 48 publications, and then the <i>Journal of Public Relations Research</i> with 37 publications, respectively (Supplementary Table <a data-track="click" data-track-label="link" data-track-action="supplementary material anchor" href="/article/10.1057/s41599-023-02069-z#MOESM1">S2</a>). The subject of crisis communication also belongs to the broader area of public relations and communication, which matches with the aims and scope of these journals. Additionally, the most cited sources, showcasing that the <i>Public Relations Review</i> has fetched the highest citations of 8284, followed by <i>Journal of Contingencies and Crisis Management</i> with 1539 citations. Subsequently, the <i>Journal of Applied Communications Research</i> has fetched 1522 citations, followed by the <i>Journal of Public Relations Research</i> with 1333 citations, and <i>Corporate Reputation Review</i> with 1158 citations, respectively. The <i>Public Relations Review</i> is identified as the top outlet for publication having the highest impact in the crisis communication field.</p><h4 class="c-article__sub-heading c-article__sub-heading--small" id="Sec10">Most productive authors</h4><p>Considering our dataset, 3277 authors from 1222 organizations have published articles on crisis communication. Sellnow has published the maximum number of articles with 35 publications on crisis communication, followed by Jin with 34 articles (Supplementary Table <a data-track="click" data-track-label="link" data-track-action="supplementary material anchor" href="/article/10.1057/s41599-023-02069-z#MOESM1">S3</a>). Subsequently, Liu has published 33 articles followed by Spence with 28 articles, and then Lachlan has published 27 articles.</p><p>The author’s productivity and impact are measured considering the number of published articles and citations per year. It can be noted that Sellnow, Jin, Liu, Spence, and Lachlan are the most productive authors. While Coombs, Jin, Holladay, Liu, and Sellnow have received the highest citations (Supplementary Fig. <a data-track="click" data-track-label="link" data-track-action="supplementary material anchor" href="/article/10.1057/s41599-023-02069-z#MOESM1">S4</a>). Scholars argue that the total citations received is not the only metric that determines the author’s production (Forliano et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2021" title="Forliano C, Bernardi, D P, Yahiaoui D (2021) Entrepreneurial universities: a bibliometric analysis within the business and management domains. Technol Forecast Soc Change 165:120522" href="/article/10.1057/s41599-023-02069-z#ref-CR46" id="ref-link-section-d100460492e772">2021</a>; Huang and Hsu, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2005" title="Huang H-H, Hsu JS-C (2005) An evaluation of publication productivity in information systems: 1999-2003,”. Commun Assoc Inf Syst 15:555–564" href="/article/10.1057/s41599-023-02069-z#ref-CR59" id="ref-link-section-d100460492e775">2005</a>). Thus, we used three indicators—m-index, h-index, and the total citations (Supplementary Table <a data-track="click" data-track-label="link" data-track-action="supplementary material anchor" href="/article/10.1057/s41599-023-02069-z#MOESM1">S5</a>). The most cited authors having more than 1000 citations in the database are Coombs (with 3418 citations), Jin (with 1914 citations), Holladay (1833 with citations), Liu (with 1655 citations), Sellnow (with 1299 citations), Spence (with 1200 citations), and Seeger (with 1095 citations). However, Coombs (TC = 3418 and h index = 18), Jin (TC = 1914 and h-index = 20) and Liu (TC = 1299 and h-index = 18) and Sellnow (TC = 1299 and h-index = 20) have the best combination of productivity and impact (Hirsch, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2005" title="Hirsch JE (2005) An index to quantify an individual’s scientific research output. Proc Natl Acad Sci USA 102(46):16569–16572" href="/article/10.1057/s41599-023-02069-z#ref-CR55" id="ref-link-section-d100460492e781">2005</a>). For example, Coombs with h-index 18 has published 18 articles that have received at least 18 citations. Out of the top 20 contributors, 11 authors have h-index of at least 10. Hirsch (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2007" title="Hirsch JE (2007) Does the h index have predictive power? Proc Natl Acad Sci USA 104:19193–19198" href="/article/10.1057/s41599-023-02069-z#ref-CR56" id="ref-link-section-d100460492e785">2007</a>) suggests considering the contribution of young authors by the metric m-index, which determines the h-index weighted for the activity period of an author. Hence, young authors such as Claeys, Cauberghie, Kim, and Liu who started publishing from 2009 can be counted amongst the most influential authors.</p><h4 class="c-article__sub-heading c-article__sub-heading--small" id="Sec11">Most productive institution</h4><p>The most active organizations in this field are the University of Maryland (with 79 publications), the University of Kentucky (with 75 publications), the University of Florida (with 51 publications), the University of Georgia (with 50 publications), and Nanyang Technological University (with 49 publications) (Supplementary Table <a data-track="click" data-track-label="link" data-track-action="supplementary material anchor" href="/article/10.1057/s41599-023-02069-z#MOESM1">S6</a>).</p><h4 class="c-article__sub-heading c-article__sub-heading--small" id="Sec12">Most productive countries</h4><p>Scholars argue that multi-authored publications might not represent the open collaborations dimensions of the most prolific countries publishing the articles. Thus, three different metrics are considered: SCP (single-country publication; intra-country publications), MCP (multiple-country publications; inter-country publications) and MCP ratio (ratio between MCPs and the total number of publications in the database TC; Supplementary Table <a data-track="click" data-track-label="link" data-track-action="supplementary material anchor" href="/article/10.1057/s41599-023-02069-z#MOESM1">S7</a>). The MCP ratio determines the level of openness of the country to collaborate. It is noted that the intra-country publications are highest in the USA (SCP = 589), Germany (SCP = 51), China (SCP = 42), Sweden (SCP = 42), and the United Kingdom (SCP = 41) while inter-country publications are highest in the USA (MCP = 41), Korea (MCP = 23), the United Kingdom (MCP = 20), China (MCP = 17), and Hong Kong (MCP = 15). However, considering the MCP ratio, Hong Kong (MCP ratio = 0.555), Korea (MCP ratio = 0.54), Finland (MCP ratio = 0.33), the United Kingdom (MCP ratio = 0.32), and China (MCP ratio = 0.28) showcase openness in collaborations. It is surprising to note that the top 2 countries (USA and Germany) despite publishing the highest number of articles have limited openness in international collaborations as per the MCP ratio.</p><p>Additionally, considering total citations and production, the US emerges as the leader in production and impact; however, Korea, Netherlands, and Australia show a rising trend in terms of the impact, while China and Sweden, a declining trend (Supplementary Table <a data-track="click" data-track-label="link" data-track-action="supplementary material anchor" href="/article/10.1057/s41599-023-02069-z#MOESM1">S8</a>).</p><h3 class="c-article__sub-heading" id="Sec13">Social structure (RQ2)</h3><p>In this section, we performed analysis of collaborations patterns across three levels: author, institution, and country. Crisis communication has received contributions from 75 countries and 1222 different institutions publishing 1850 articles that depict global attention given to the field. In the database, multiple-authored articles (72% of the total published articles) are higher than single-authored articles.</p><h4 class="c-article__sub-heading c-article__sub-heading--small" id="Sec14">Authors’ social structure</h4><p>Figure <a data-track="click" data-track-label="link" data-track-action="figure anchor" href="/article/10.1057/s41599-023-02069-z#Fig1">1</a> shows 11 clusters (in different colors) of the 36 most influential authors. Out of these 11 clusters, 6 are dominated by double authors while rest have more than two authors. Among the double author collaborations clusters, the one including Coombs and Holladay leads in terms of contribution and impact.</p><div class="c-article-section__figure js-c-reading-companion-figures-item" data-test="figure" data-container-section="figure" id="figure-1" data-title="Social structure (authors)."><figure><figcaption><b id="Fig1" class="c-article-section__figure-caption" data-test="figure-caption-text">Fig. 1: Social structure (authors).</b></figcaption><div class="c-article-section__figure-content"><div class="c-article-section__figure-item"><a class="c-article-section__figure-link" data-test="img-link" data-track="click" data-track-label="image" data-track-action="view figure" href="/article/10.1057/s41599-023-02069-z/figures/1" rel="nofollow"><picture><source type="image/webp" srcset="//media.springernature.com/lw685/springer-static/image/art%3A10.1057%2Fs41599-023-02069-z/MediaObjects/41599_2023_2069_Fig1_HTML.png?as=webp"><img aria-describedby="Fig1" src="//media.springernature.com/lw685/springer-static/image/art%3A10.1057%2Fs41599-023-02069-z/MediaObjects/41599_2023_2069_Fig1_HTML.png" alt="figure 1" loading="lazy" width="685" height="366"></picture></a></div><div class="c-article-section__figure-description" data-test="bottom-caption" id="figure-1-desc"><p>The network depicts 11 clusters.</p></div></div><div class="u-text-right u-hide-print"><a class="c-article__pill-button" data-test="article-link" data-track="click" data-track-label="button" data-track-action="view figure" href="/article/10.1057/s41599-023-02069-z/figures/1" data-track-dest="link:Figure1 Full size image" aria-label="Full size image figure 1" rel="nofollow"><span>Full size image</span><svg width="16" height="16" focusable="false" role="img" aria-hidden="true" class="u-icon"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#icon-eds-i-chevron-right-small"></use></svg></a></div></figure></div><h4 class="c-article__sub-heading c-article__sub-heading--small" id="Sec15">Institutions’ social structure</h4><p>Figure <a data-track="click" data-track-label="link" data-track-action="figure anchor" href="/article/10.1057/s41599-023-02069-z#Fig2">2</a> shows the collaborations among the institutions. The institutional social structure is dominated by two clusters—cluster 1 (red color) and cluster 2 (blue color)—are led by University of Maryland and University of Kentucky, respectively.</p><div class="c-article-section__figure js-c-reading-companion-figures-item" data-test="figure" data-container-section="figure" id="figure-2" data-title="Social structure (institutions)."><figure><figcaption><b id="Fig2" class="c-article-section__figure-caption" data-test="figure-caption-text">Fig. 2: Social structure (institutions).</b></figcaption><div class="c-article-section__figure-content"><div class="c-article-section__figure-item"><a class="c-article-section__figure-link" data-test="img-link" data-track="click" data-track-label="image" data-track-action="view figure" href="/article/10.1057/s41599-023-02069-z/figures/2" rel="nofollow"><picture><source type="image/webp" srcset="//media.springernature.com/lw685/springer-static/image/art%3A10.1057%2Fs41599-023-02069-z/MediaObjects/41599_2023_2069_Fig2_HTML.png?as=webp"><img aria-describedby="Fig2" src="//media.springernature.com/lw685/springer-static/image/art%3A10.1057%2Fs41599-023-02069-z/MediaObjects/41599_2023_2069_Fig2_HTML.png" alt="figure 2" loading="lazy" width="685" height="574"></picture></a></div><div class="c-article-section__figure-description" data-test="bottom-caption" id="figure-2-desc"><p>The network depicts five clusters.</p></div></div><div class="u-text-right u-hide-print"><a class="c-article__pill-button" data-test="article-link" data-track="click" data-track-label="button" data-track-action="view figure" href="/article/10.1057/s41599-023-02069-z/figures/2" data-track-dest="link:Figure2 Full size image" aria-label="Full size image figure 2" rel="nofollow"><span>Full size image</span><svg width="16" height="16" focusable="false" role="img" aria-hidden="true" class="u-icon"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#icon-eds-i-chevron-right-small"></use></svg></a></div></figure></div><h4 class="c-article__sub-heading c-article__sub-heading--small" id="Sec16">Countries’ social structure</h4><p>Figure <a data-track="click" data-track-label="link" data-track-action="figure anchor" href="/article/10.1057/s41599-023-02069-z#Fig3">3</a> depicts country-wise social collaborations. The USA leads in terms of contribution and collaboration while countries like Malaysia and Nigeria show minimal collaborations. This indicates that there is a dearth of contributions from developing economies. Thus, investigating crisis communication in this context may be considered for further research.</p><div class="c-article-section__figure js-c-reading-companion-figures-item" data-test="figure" data-container-section="figure" id="figure-3" data-title="Social structure (countries)."><figure><figcaption><b id="Fig3" class="c-article-section__figure-caption" data-test="figure-caption-text">Fig. 3: Social structure (countries).</b></figcaption><div class="c-article-section__figure-content"><div class="c-article-section__figure-item"><a class="c-article-section__figure-link" data-test="img-link" data-track="click" data-track-label="image" data-track-action="view figure" href="/article/10.1057/s41599-023-02069-z/figures/3" rel="nofollow"><picture><source type="image/webp" srcset="//media.springernature.com/lw685/springer-static/image/art%3A10.1057%2Fs41599-023-02069-z/MediaObjects/41599_2023_2069_Fig3_HTML.png?as=webp"><img aria-describedby="Fig3" src="//media.springernature.com/lw685/springer-static/image/art%3A10.1057%2Fs41599-023-02069-z/MediaObjects/41599_2023_2069_Fig3_HTML.png" alt="figure 3" loading="lazy" width="685" height="632"></picture></a></div><div class="c-article-section__figure-description" data-test="bottom-caption" id="figure-3-desc"><p>The network depicts five clusters.</p></div></div><div class="u-text-right u-hide-print"><a class="c-article__pill-button" data-test="article-link" data-track="click" data-track-label="button" data-track-action="view figure" href="/article/10.1057/s41599-023-02069-z/figures/3" data-track-dest="link:Figure3 Full size image" aria-label="Full size image figure 3" rel="nofollow"><span>Full size image</span><svg width="16" height="16" focusable="false" role="img" aria-hidden="true" class="u-icon"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#icon-eds-i-chevron-right-small"></use></svg></a></div></figure></div><h4 class="c-article__sub-heading c-article__sub-heading--small" id="Sec17">Social network perspective</h4><p>We gathered a total of 1850 articles by 3277 authors from 1222 institutions published in 646 journals as per the set criteria. For a deeper insights, we examined the social network measures at two levels. Firstly, at the cluster level network for authors (Fig. <a data-track="click" data-track-label="link" data-track-action="figure anchor" href="/article/10.1057/s41599-023-02069-z#Fig1">1</a>), institutes (Fig. <a data-track="click" data-track-label="link" data-track-action="figure anchor" href="/article/10.1057/s41599-023-02069-z#Fig2">2</a>), and countries (Fig. <a data-track="click" data-track-label="link" data-track-action="figure anchor" href="/article/10.1057/s41599-023-02069-z#Fig3">3</a>). Secondly, for the complete social network for authors, institutes and countries, See Fig. <a data-track="click" data-track-label="link" data-track-action="supplementary material anchor" href="/article/10.1057/s41599-023-02069-z#MOESM1">S10</a>.</p><p>Betweenness centrality is a measure that quantifies the number of shortest routes passing through an actor in a network. Actors with high betweenness centrality play a crucial role in linking different groups together, acting as “middlemen”. In Table <a data-track="click" data-track-label="link" data-track-action="supplementary material anchor" href="/article/10.1057/s41599-023-02069-z#MOESM1">S9</a>, we observed that Liu for cluster 1, has the highest betweenness centrality (140), followed by Jin (89.7), Besides, Herovic for cluster 8, has the highest betweenness centrality (114), followed by Sellnow (104) in the studied network. This indicates that they serves as a central figure, connecting authors within the network in the field of crisis communication in Scopus from 1968 to 2022.</p><p>Furthermore, authors with a high closeness centrality are connected to all other authors through a small number of routes or paths, indicating their strong proximity to the entire network. A central author is distinguished by having numerous short connections to other authors within the network. According to the closeness centrality values presented in Table <a data-track="click" data-track-label="link" data-track-action="supplementary material anchor" href="/article/10.1057/s41599-023-02069-z#MOESM1">S9</a> where each clusters has more than 5 nodes, Liu in cluster 1, Claeys in cluster 2 and Herovic in cluster 8 exhibits the highest closeness centrality in their cluster network.</p><p>In Table <a data-track="click" data-track-label="link" data-track-action="supplementary material anchor" href="/article/10.1057/s41599-023-02069-z#MOESM1">S10</a>, we observed that University of Georgia for cluster 2, has the highest betweenness centrality (144.90), followed by University of Maryland (122.32). Besides, University of Tennessee takes the third place (112.32) in the studied network. This indicates that they serve as a central figure/point, connecting institutions within the network in the field of crisis communication in Scopus from 1968 to 2022. Furthermore, considering cluster nodes greater than 5, University of Maryland in cluster 2, and University of Kentucky in cluster 4 exhibit the highest closeness centrality in the their cluster network.</p><p>In Table <a data-track="click" data-track-label="link" data-track-action="supplementary material anchor" href="/article/10.1057/s41599-023-02069-z#MOESM1">S11</a>, we observed that USA for cluster 2, has the highest betweenness centrality (377.40), followed by United Kingdom (180.57), Besides, Italy takes the third place (68) in the studied network. This indicates that they act as a central figure, connecting country’s within the network in the field of crisis communication in Scopus from 1968 to 2022. Furthermore, considering cluster nodes greater than 5, USA in cluster 2, and “Italy” in cluster 1 exhibit the highest closeness centrality in the their cluster network.</p><p>Furthermore, when we examined the complete social network (Fig. <a data-track="click" data-track-label="link" data-track-action="supplementary material anchor" href="/article/10.1057/s41599-023-02069-z#MOESM1">S10</a>) of authors, institutes and country based on the degree centrality, closeness and betweenness metrics, we identified significant insights and patterns. For example, as per Table <a data-track="click" data-track-label="link" data-track-action="supplementary material anchor" href="/article/10.1057/s41599-023-02069-z#MOESM1">S12</a>, among the authors listed, Lachlan has the highest author centrality score of 37, indicating a significant level of influence or importance within the field. Sellnow closely follows with a centrality score of 31, while Spence, Jin, and Claeys have scores of 34, 29, and 24, respectively. In terms of university centrality, the University of Kentucky has the highest score of 24, suggesting it holds a prominent position within the academic network. The University of Maryland and the University of Georgia share the second-highest centrality score of 20, followed by Virginia Commonwealth University with 15 and the University of Central Florida with 14. The country with the highest centrality score is the USA, with a score of 159. It is followed by the UK with a score of 91, China with 49, Australia with 41, and Spain with 37.</p><p>Based on the closeness centrality values presented in Table <a data-track="click" data-track-label="link" data-track-action="supplementary material anchor" href="/article/10.1057/s41599-023-02069-z#MOESM1">S13</a>, notable patterns emerged in the author, institutes, and country networks. In the author network, Jiu takes the lead with the highest closeness centrality score of 0.206531, closely followed by Herovic with 0.194615, Jin with 0.180714, and Sellnow and Kim with 0.171525. Shifting focus to the institutes network, the University of Maryland claims the top position with a score of 0.340000 in closeness centrality. Following closely behind is the University of Kentucky with 0.330000, the University of Tennessee with 0.325217, the University of Georgia with 0.320571, and the University of Central Florida with 0.295263. These institutions exhibit high closeness centrality, indicating their efficient access to information and strong connectivity within their respective networks. In the country network, the USA secures the highest closeness score of 0.660000, showcasing its exceptional accessibility and connectivity within the network. The United Kingdom follows closely with a score of 0.628571, demonstrating its strong network presence. Spain exhibits a score of 0.557746, Italy with 0.542466, and Australia and Sweden share a closeness score of 0.535135, all highlighting their significant connectivity and influence within the country network.</p><p>In Table <a data-track="click" data-track-label="link" data-track-action="supplementary material anchor" href="/article/10.1057/s41599-023-02069-z#MOESM1">S14</a>, a comprehensive view of betweenness centrality scores revealed significant insights into the network of authors and universities, along with their respective countries. Liu emerges as the most influential figure with the highest betweenness centrality score of 0.119048, followed closely by Sellnow with a score of 0.088435, and then Jin with 0.076288. These authors hold crucial positions, acting as central connectors within the field of crisis communication. Examining the betweenness centrality scores for universities, the University of Kentucky stands out with the highest score of 0.176513, occupying a prominent central position within the institution network. Following closely, the University of Georgia secures a score of 0.123216, and the University of Maryland follows suit with a score of 0.104022. Additionally, the University of Central Florida and the Nanyang Technological University both showcase their relevance, claiming positions in the top 5 among university betweenness centrality scores. Analyzing country betweenness centrality, the USA leads with the highest score of 0.320927, indicating its pivotal role in connecting various entities within the global network. The UK follows with a score of 0.153552, showcasing its significant influence as well. Australia, Italy, and Spain also demonstrate their bridging capacities, garnering respective scores of 0.082574, 0.058308, and 0.045895.</p><h3 class="c-article__sub-heading" id="Sec18">Conceptual structures (RQ3)</h3><p>Scholars have argued the utility of keywords and co-occurrence analysis to develop prevalent themes in the underlying research field. The year wise cumulative occurrences of keywords depict dominance of “crisis communication” (Supplementary Fig. <a data-track="click" data-track-label="link" data-track-action="supplementary material anchor" href="/article/10.1057/s41599-023-02069-z#MOESM1">S9</a>). The outcome of co-occurrence analysis is theme clusters. To explore the scientific knowledge structure of the field, in this study, a threshold of 500 author keywords was deployed. To explore the thematic evolution of crisis communication, four “time-slicing” periods were examined considering the publications growth, (Supplementary Fig. <a data-track="click" data-track-label="link" data-track-action="supplementary material anchor" href="/article/10.1057/s41599-023-02069-z#MOESM1">1</a>). These time periods are considered for the overall time distribution of publications: 1968–1999, 2000–2007, 2008–2014, 2015–2022. The time based thematic coverage analysis is based on four different quadrants (Cobo et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2012" title="Cobo MJ, Lopez-Herrera AG, Herrera-Viedma E, Herrera F (2012) SciMAT: a new science mapping analysis software tool. J Am Soc Inf Sci Technol 63(8):1609–1630. 
 https://doi.org/10.1002/asi.22688
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR25" id="ref-link-section-d100460492e997">2012</a>): motor themes, basic themes, niche themes, and emerging or disappearing themes.</p><h4 class="c-article__sub-heading c-article__sub-heading--small" id="Sec19">First period (1968–1999)</h4><p>During the period between 1968 and 1999, there is a limited development of the intellectual base depicting the emergence of only a few major themes. Crisis communication in the basic theme, plays a foundational role in defining the structure of the field during the first period. The basic theme indicates that “crisis communication” provided the foundation for exploring crisis management and issue management, which are important basic terms during this period. Advertising is identified as an emerging theme, with the focus on branding, e-communication, effective communication, image building, positioning, and reputation. The motor theme that emerges in this period is crisis focusing on crisis management and image restoration. However, this period does not identify niche themes.</p><p>During this period, several scholars have discussed the purpose and importance of reputation and advertising during crisis communication. Williams and Treadaway (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 1992" title="Williams DE, Treadaway G (1992) Exxon and the Valdez accident: a failure in crisis communication. Commun Stud 43(1):56–64. 
 https://doi.org/10.1080/10510979209368359
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR113" id="ref-link-section-d100460492e1010">1992</a>) attribute the failure of Exxon’s crisis communication to the delay in the initial response and ineffective use of burden-sharing and scapegoating strategies. Argenti (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 1997" title="Argenti P (1997) Dow Corning’s breast implant controversy: managing reputation in the face of ‘junk science’. Corp Reputation Rev 1(2):126–131. 
 https://doi.org/10.1057/palgrave.crr.1540031
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR3" id="ref-link-section-d100460492e1013">1997</a>), while exploring the “Dow Corning’s Breast Implant Controversy” case, identifies that the corporate (Dow Corning) failed to consider the reputation as a strategic tool during the crisis and poorly communicated with the stakeholders. Versailles (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 1999" title="Versailles G (1999) Surviving the ice storm: the communication manager’s perspective. Corp Reputation Rev 2(2):166–175" href="/article/10.1057/s41599-023-02069-z#ref-CR105" id="ref-link-section-d100460492e1016">1999</a>) argues the role of effective communication in shaping and building a reputation for Hydro-Québec’s crisis communication. Likewise, U.S. airlines gained public support and confidence after the 9/11 crisis by using timely and honest communication, and by utilizing appropriate crisis response strategies such as suffering (Coombs, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 1995" title="Coombs WT (1995) Choosing the right words: the development of guidelines for the selection of the “appropriate” crisis-response strategies. Manag Commun Q 8(4):447–476" href="/article/10.1057/s41599-023-02069-z#ref-CR29" id="ref-link-section-d100460492e1019">1995</a>; Massey, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2005" title="Massey JE (2005) Public relations in the airline industry: the crisis response to the September 11th attacks. J Hosp Leis Mark 12(1-2):97–114. 
 https://doi.org/10.1300/J150v12n01_07
 
 . pp" href="/article/10.1057/s41599-023-02069-z#ref-CR83" id="ref-link-section-d100460492e1022">2005</a>). Saliou (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 1994" title="Saliou P (1994) Crisis communication in the event of a flu pandemic. Eur J Epidemiol 10:515–517" href="/article/10.1057/s41599-023-02069-z#ref-CR126" id="ref-link-section-d100460492e1026">1994</a>) advocates using an adaptive crisis communication strategy to defuse panic, avoid rumors and vulnerability, manage local and global stakeholders, and disseminate information to target groups. Advertising, on the other hand, plays a critical role in building reputation during crises (Versailles, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 1999" title="Versailles G (1999) Surviving the ice storm: the communication manager’s perspective. Corp Reputation Rev 2(2):166–175" href="/article/10.1057/s41599-023-02069-z#ref-CR105" id="ref-link-section-d100460492e1029">1999</a>).</p><h4 class="c-article__sub-heading c-article__sub-heading--small" id="Sec20">Second period (2000–2007)</h4><p>The thematic focus during 2000 and 2007 indicates an expansion of the intellectual base with a diverse set of concepts.This suggests a slight paradigm shift toward recognizing crisis communication as a multi-dimensional theme. Motor themes in this period are: risk assessment, leadership, attribution, and public health. In the motor theme, public health and attribution dominate the theme. For the public health theme the focus is on the exploration of disaster communication, flu pandemic communication and terrorism management, while the attribution theme focuses on responsibility and accountability. Surprisingly, the basic themes have a large coverage focusing on corporate image, public relations, crisis communication and crisis. Crisis communication dominates the basic theme by having a larger coverage on risk communication, media relations, image repair, political communication, crisis management, and response strategies. The theme public relations focuses on crisis planning, conflict management, corporate image, and corporate communication. The presence of niche theme - attribution and emerging theme - communication strategies is also evident.</p><p>During this period, the focus is majorly on the developments of appropriate theoretical frameworks. Hearit’s (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2001" title="Hearit KM (2001) Corporate apologia. When an organization speaks in defense of itself. In: Heath RL (ed) Handbook of public relations. Sage, Thousand Oaks, p 501–511" href="/article/10.1057/s41599-023-02069-z#ref-CR54" id="ref-link-section-d100460492e1043">2001</a>) theory of corporate apologia proposes the rhetorical concept of self-defense, wherein organizations are seen as possessing public characters, and this provides momentum to the term reputation. Kauffman (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2001" title="Kauffman J (2001) A successful failure: NASA’s crisis communications regarding Apollo 13. Public Relat Rev 27(4):437–448. 
 https://doi.org/10.1016/S0363-8111(01)00099-6
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR63" id="ref-link-section-d100460492e1046">2001</a>) argues that NASA’s timely, honest, and open communication regarding the Apollo 13 crisis with the public and stakeholders, bolstered its image and attracted public and congress support for further manned space explorations. Coombs (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2007a" title="Coombs WT (2007a) Attribution theory as a guide for post-crisis communication research. Public Relat Rev 33:135–139. 
 https://doi.org/10.1016/j.pubrev.2006.11.016
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR31" id="ref-link-section-d100460492e1049">2007a</a>, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2007b" title="Coombs WT (2007b) Protecting organization reputations during a crisis: the development and application of situational crisis communication theory. Corp Reputation Rev 10(3):163–176. 
 https://doi.org/10.1057/palgrave.crr.1550049
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR32" id="ref-link-section-d100460492e1052">2007b</a>) attribution theory and Situational Crisis Communication Theory (SCCT) suggest embracing the field’s evolution and the influx of empirical methods in the context of crisis communication (Arpan and Roskos-Ewoldsen, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2005" title="Arpan LM, Roskos-Ewoldsen DR (2005) Stealing thunder: analysis of the effects of proactive disclosure of crisis information. Public Relat Rev 31(3):425–433. 
 https://doi.org/10.1016/j.pubrev.2005.05.003
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR4" id="ref-link-section-d100460492e1055">2005</a>). More emphasis is given to prescriptive, rather than descriptive methods of investigation and analysis. Attribution is directly linked to people’s need to search for causes of the event (Weiner, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 1986" title="Weiner B (1986) An attributional theory of motivation and emotion. Springer, New York" href="/article/10.1057/s41599-023-02069-z#ref-CR111" id="ref-link-section-d100460492e1059">1986</a>), making it logical to connect crisis with attribution theory (Coombs, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2007a" title="Coombs WT (2007a) Attribution theory as a guide for post-crisis communication research. Public Relat Rev 33:135–139. 
 https://doi.org/10.1016/j.pubrev.2006.11.016
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR31" id="ref-link-section-d100460492e1062">2007a</a>). Cowden and Sellnow (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2002" title="Cowden K, Sellnow TL (2002) Issues Advertising as Crisis Communication: Northwest Airlines’ Use of Image Restoration Strategies During the 1998 Pilot’s Strike. J Bus Commun 39(2):193–219" href="/article/10.1057/s41599-023-02069-z#ref-CR127" id="ref-link-section-d100460492e1065">2002</a>) explores the role of attribution as part of the image restoration strategies for Northwest Airlines (NWA) in proactively reducing the culpability of the strike. Gallagher et al. (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2007" title="Gallagher P, Barry P, O’Mahony D (2007) Inappropriate prescribing in the elderly. J Clin Pharm Ther 32(2):113–121. 
 https://doi.org/10.1111/j.1365-2710.2007.00793.x
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR47" id="ref-link-section-d100460492e1068">2007</a>) argue that an organization’s decision to acknowledge its role in the crisis is vital for crisis communication and for establishing public relations. It is important to be in sync with health systems to share relevant and appropriate information. For example, Mebane et al. (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2003" title="Mebane F, Temin S, Parvanta CF (2003) Communicating anthrax in 2001: a comparison of CDC information and print media accounts. J Health Commun 8(1):50–82" href="/article/10.1057/s41599-023-02069-z#ref-CR85" id="ref-link-section-d100460492e1071">2003</a>) find that a deviation of media and information shared by the Centers for Disease Control and Prevention (CDC) related to Anthrax caused panic. Various empirical studies have attempted a prescriptive approach to analyzing the crisis. Additionally, public segmentation in communicating (Rawlins and Bowen, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2005" title="Rawlins B, Bowen S (2005) Encyclopaedia of public relations. Sage, Thousand Oaks, CA, p 718–721" href="/article/10.1057/s41599-023-02069-z#ref-CR91" id="ref-link-section-d100460492e1074">2005</a>) enhances the organization’s public relations. By doing so, organizations become aware of customers’ perceptions of the crisis response, thereby offering appropriate public relations communication.</p><h4 class="c-article__sub-heading c-article__sub-heading--small" id="Sec21">Third period (2008–2014)</h4><p>In this period, the number of annually published articles increases remarkably. Seven major themes emerge and their spread is evident in the four quadrants. There is a presence of a niche theme in terms of risk and crisis communication, focusing on health communication, pandemic, flu, H1N1, influenza, and risk perception. However, strong linkages are witnessed between health communication, and response strategy. The theme risk and crisis communication focuses on organizational communication, political communication, internal communication, and corporate communication. In addition, response strategy is closely linked to organizational communication, and crisis response. The emerging theme identifies situational crisis communication as a collective theme that focuses on leadership, contingency, crisis response strategy, ethos, crisis responsibility, image repair, and threats. The basic theme is dominated by crisis communication and communication. The motor themes include corporate communication, corporate social responsibility, communications and emotions.</p><p>Avery et al. (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2009" title="Avery DR, Richeson JA, Hebl MR, Ambady N (2009) It does not have to be uncomfortable: the role of behavioral scripts in Black–White interracial interactions. J Appl Psychol 94(6):1382–1393. 
 https://doi.org/10.1037/a0016208
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR5" id="ref-link-section-d100460492e1088">2009</a>) attribute crisis communication to multiple contexts (e.g., delay, use of scapegoating strategies). Crisis communication, built around the concept of corporate apologia, aims to develop rhetorical strategies to reduce reputational harm and help organizations build images and restore order (Coombs et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2010" title="Coombs W, Frandsen F, Holladay S, Johansen W (2010) Why a concern for apologia and crisis communication. Corp Commun Int J 15:337–349. 
 https://doi.org/10.1108/13563281011085466
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR27" id="ref-link-section-d100460492e1091">2010</a>). Gallagher et al. (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2007" title="Gallagher P, Barry P, O’Mahony D (2007) Inappropriate prescribing in the elderly. J Clin Pharm Ther 32(2):113–121. 
 https://doi.org/10.1111/j.1365-2710.2007.00793.x
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR47" id="ref-link-section-d100460492e1094">2007</a>) argue that an organization’s decision to acknowledge its role in the crisis is vital for crisis communication and for establishing public relations. However, when an organization responds in a timely manner and follows transparency in communication, it attracts the trust and support of stakeholders. Identifying the type of response and understanding its consequences also plays a critical role in managing crisis communication. For example, an organization in crisis struggles to choose the correct answer as the choices vary— defensive vs. offensive, reactive vs. proactive, vague vs. transparent, etc. However, to effectively manage crisis communication, an organization must consider reputational, legal and financial outcomes (Avery et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2009" title="Avery DR, Richeson JA, Hebl MR, Ambady N (2009) It does not have to be uncomfortable: the role of behavioral scripts in Black–White interracial interactions. J Appl Psychol 94(6):1382–1393. 
 https://doi.org/10.1037/a0016208
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR5" id="ref-link-section-d100460492e1097">2009</a>). Internal communication in health organizations is critical for health practices. For example, Schmidt et al. (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2013" title="Schmidt S, Saulle R, Di Thiene D, Boccia A, La Torre G (2013) Do the quality of the trials and the year of publication affect the efficacy of intervention to improve seasonal influenza vaccination among healthcare workers?: results of a systematic review. Hum Vaccin Immunother 9(2):349–361. 
 https://doi.org/10.4161/hv.2273
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR94" id="ref-link-section-d100460492e1100">2013</a>) identify a lack of correct perception of influenza by healthcare workers, thereby limiting the execution of timely vaccination. Kim and Atkinson (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2014" title="Kim S, Atkinson LJ (2014) Responses toward corporate crisis and corporate advertising. J Promot Manag 20(5):647–665. 
 https://doi.org/10.1080/10496491.2014.946201
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR65" id="ref-link-section-d100460492e1104">2014</a>) identify critical factors such as brand ownership, exposure to media, and involvement with the crisis and consider advertising as a tool to communicate with consumers during the crisis to shape reputation.</p><h4 class="c-article__sub-heading c-article__sub-heading--small" id="Sec22">Fourth period (2015–2022)</h4><p>In this period, the field grows multidimensionally, including all the four themes. The motor theme includes COVID-19, and crisis management. The emerging theme focuses on crisis. The basic theme represents crisis communication and the emerging theme depicts the importance of public relations, and crisis. The niche theme focuses on risk communication. An interesting insight is the inclusion of the pandemic COVID-19 under the motor theme, which is strongly related to the niche theme in the earlier period. This shows that this period witnessed a dramatic shift in the themes and focal interest.</p><p>During this period, both scholars and practitioners consider the use of social media as a new-age communication tool, as it helps to offer direct and personalized communication to social media consumers. Such communication helps to shape and build reputation during a crisis. For example, Wang (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2016" title="Wang Y (2016) Brand crisis communication through social media: a dialogue between brand competitors on Sina Weibo. Corp Commun 21(1):56–72. 
 https://doi.org/10.1108/CCIJ-10-2014-0065
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR108" id="ref-link-section-d100460492e1119">2016</a>) argues that social media is an effective crisis communication tool for turning crises into opportunities. Ho et al. (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2017" title="Ho B, Shin W, Pang A (2017) Corporate crisis advertising : a framework examining the use and effects of corporate advertising before and after crises. J Mark Commun 23(6):537–551. 
 https://doi.org/10.1080/13527266.2015.1136349
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR57" id="ref-link-section-d100460492e1122">2017</a>) propose a corporate crisis advertising framework and validate its applicability in managing and restoring an organization’s reputation. The authors also focus on the role of omni-channel (e.g., social media, print media, TV, radio) and short-, medium-, and long-term crisis communication plans to manage and shape their reputations. Additionally, Claeys and Opgenhaffen (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2021" title="Claeys A-S, Opgenhaffen M (2021) Changing perspectives: managerial and legal considerations regarding crisis communication. Public Relat Rev 47(4):102080. 
 https://doi.org/10.1016/j.pubrev.2021.102080
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR24" id="ref-link-section-d100460492e1125">2021</a>) argue that to manage crisis communication effectively impact of reputational consequences and legal and financial outcomes needs to be considered. Hyland-Wood et al. (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2021" title="Hyland-Wood B, Gardner J, Leask J, Ecker UKH (2021) Toward effective government communication strategies in the era of COVID-19. Humanit Soc Sci Commun 8(1):30. 
 https://doi.org/10.1057/s41599-020-00701-w
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR60" id="ref-link-section-d100460492e1128">2021</a>) argue on deploying crisis communication responses by including clear messages shared through appropriate channels and trusted sources. Such messages are customized to attract diverse audience members. Additionally, public segmentation in communicating (Rawlins and Bowen, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2005" title="Rawlins B, Bowen S (2005) Encyclopaedia of public relations. Sage, Thousand Oaks, CA, p 718–721" href="/article/10.1057/s41599-023-02069-z#ref-CR91" id="ref-link-section-d100460492e1131">2005</a>) enhances the organization’s public relations (Wen et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2021" title="Wen TJ, Li J-Y, Song B (2021) Does public segmentation matter in crisis communication? The interplay between public segmentation and crisis response strategies. Corp Commun 26(3):622–635. 
 https://doi.org/10.1108/CCIJ-11-2020-0158
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR112" id="ref-link-section-d100460492e1135">2021</a>). By doing so, organizations become aware of customers’ perceptions of the crisis response and thereby offer appropriate public relations communication. Santosa et al. (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2021" title="Santoso NR, Dewi EASK, Arviani H, Achmad ZA (2021) Public relations professionals’ communication strategies in responding to the COVID-19 pandemic based on gender. Plaridel 18(1):295–315. 
 https://doi.org/10.52518/2021.18.1-08saderac
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR93" id="ref-link-section-d100460492e1138">2021</a>) argue using varied public relations professionals’ communication strategies based on gender. Moreover, Malik et al. (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2021" title="Malik A, Khan ML, Quan-Haase A (2021) Public health agencies outreach through Instagram during the COVID-19 pandemic: crisis and emergency risk communication perspective. Int J Disaster Risk Reduct 61:102346. 
 https://doi.org/10.1016/j.ijdrr.2021.102346
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR82" id="ref-link-section-d100460492e1141">2021</a>) highlight the role of health organizations in countering misinformation on social media. They suggest that few elements such as timely and accurate information, and inclusion of credible sources help to streamline the facts.</p><h3 class="c-article__sub-heading" id="Sec23">Overall themes</h3><p>Figure <a data-track="click" data-track-label="link" data-track-action="figure anchor" href="/article/10.1057/s41599-023-02069-z#Fig4">4</a> shows the development of the four major clusters. The number of times the term is used is proportional to the size of the node. The nodes that are closely linked are the proximate nodes, while the thickness of the links connecting the nodes is proportional to the strength of the connection.</p><div class="c-article-section__figure js-c-reading-companion-figures-item" data-test="figure" data-container-section="figure" id="figure-4" data-title="Clusters (conceptual structure: co-occurrence network)."><figure><figcaption><b id="Fig4" class="c-article-section__figure-caption" data-test="figure-caption-text">Fig. 4: Clusters (conceptual structure: co-occurrence network).</b></figcaption><div class="c-article-section__figure-content"><div class="c-article-section__figure-item"><a class="c-article-section__figure-link" data-test="img-link" data-track="click" data-track-label="image" data-track-action="view figure" href="/article/10.1057/s41599-023-02069-z/figures/4" rel="nofollow"><picture><source type="image/webp" srcset="//media.springernature.com/lw685/springer-static/image/art%3A10.1057%2Fs41599-023-02069-z/MediaObjects/41599_2023_2069_Fig4_HTML.png?as=webp"><img aria-describedby="Fig4" src="//media.springernature.com/lw685/springer-static/image/art%3A10.1057%2Fs41599-023-02069-z/MediaObjects/41599_2023_2069_Fig4_HTML.png" alt="figure 4" loading="lazy" width="685" height="657"></picture></a></div><div class="c-article-section__figure-description" data-test="bottom-caption" id="figure-4-desc"><p>The network depicts four clusters.</p></div></div><div class="u-text-right u-hide-print"><a class="c-article__pill-button" data-test="article-link" data-track="click" data-track-label="button" data-track-action="view figure" href="/article/10.1057/s41599-023-02069-z/figures/4" data-track-dest="link:Figure4 Full size image" aria-label="Full size image figure 4" rel="nofollow"><span>Full size image</span><svg width="16" height="16" focusable="false" role="img" aria-hidden="true" class="u-icon"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#icon-eds-i-chevron-right-small"></use></svg></a></div></figure></div><h4 class="c-article__sub-heading c-article__sub-heading--small" id="Sec24">Cluster 1: crisis communication and social media</h4><p>The largest cluster (in red) includes 23 items and is mainly related to crisis response strategies, strategic communication, situational crisis communication, and communication on social media. The linkages to terms such as image repair, internal communication, and corporate communication may indicate that crisis communication concerns related to organizations can provide multiple co-benefits and strengthen public relations (Coombs, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2021" title="Coombs WT (2021) Ongoing crisis communication: planning, managing, and responding. Sage" href="/article/10.1057/s41599-023-02069-z#ref-CR28" id="ref-link-section-d100460492e1182">2021</a>; Tornero et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2021" title="Tornero JMP, Lladó CM, Cervi L (2021) Pandemic and war: crisis narrative and leadership. analysis of the presidential speeches at the beginning of the COVID-19 pandemic. Rev Latina Comun Soc 79:1–21. 
 https://doi.org/10.4185/RLCS-2021-1500
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR102" id="ref-link-section-d100460492e1185">2021</a>).</p><h4 class="c-article__sub-heading c-article__sub-heading--small" id="Sec25">Cluster 2: health communication</h4><p>Cluster 2 (in blue) consists of ten items and mainly covers issues related to public health and health communication. This cluster has strong links to infectious disease outbreaks, pandemics, and associated risk communication. Moreover, the inclusion of political communication to deal with the level of severity of the threat or risk is found to be critical.</p><h4 class="c-article__sub-heading c-article__sub-heading--small" id="Sec26">Cluster 3: crisis and leadership</h4><p>Cluster 3 (in green) includes ten items and focuses on two major areas: crisis and leadership. Other terms, such as disaster, risk, apology, resilience, and reputation are closely related to crisis and leadership.</p><h4 class="c-article__sub-heading c-article__sub-heading--small" id="Sec27">Cluster 4: reputation and advertising</h4><p>Cluster 4 (in purple) includes seven items and focuses on two major aspects: reputation and advertising for brand building. This cluster has strong links to corporate reputation, media, trust, advertising, and leadership. Related terms are closely linked to reputation that may indicate strategic alignment of leadership to communicate effectively (Coombs and Holladay, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2002" title="Coombs WT, Holladay SJ (2002) Helping crisis managers protect reputational assets: initial tests of the situational crisis communication theory. Manag Commun Q 16(2):165–186. 
 https://doi.org/10.1177/089331802237233
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR36" id="ref-link-section-d100460492e1213">2002</a>).</p><h3 class="c-article__sub-heading" id="Sec28">Intellectual structure (RQ4)</h3><p>In this section, we examined the intellectual collaborations patterns across three levels: author, sources, and documents. We performed the co-citation network analyses to explore the intellectual structure. Figure <a data-track="click" data-track-label="link" data-track-action="figure anchor" href="/article/10.1057/s41599-023-02069-z#Fig5">5</a> presents two clusters that dominate the intellectual structure based on the authors. Cluster 1 (in blue color) is driven by Kim, Jin, Liu, Lee, Veil Smith, and Schultz, while cluster 2 (in red color) is driven by the contributions of Coombs, Benoit, Seeger, Heath, and Ullmer. Cluster segmentation depicts diverse dominant areas of research interests among the authors.</p><div class="c-article-section__figure js-c-reading-companion-figures-item" data-test="figure" data-container-section="figure" id="figure-5" data-title="Co-citation network intellectual structure (authors)."><figure><figcaption><b id="Fig5" class="c-article-section__figure-caption" data-test="figure-caption-text">Fig. 5: Co-citation network intellectual structure (authors).</b></figcaption><div class="c-article-section__figure-content"><div class="c-article-section__figure-item"><a class="c-article-section__figure-link" data-test="img-link" data-track="click" data-track-label="image" data-track-action="view figure" href="/article/10.1057/s41599-023-02069-z/figures/5" rel="nofollow"><picture><source type="image/webp" srcset="//media.springernature.com/lw685/springer-static/image/art%3A10.1057%2Fs41599-023-02069-z/MediaObjects/41599_2023_2069_Fig5_HTML.png?as=webp"><img aria-describedby="Fig5" src="//media.springernature.com/lw685/springer-static/image/art%3A10.1057%2Fs41599-023-02069-z/MediaObjects/41599_2023_2069_Fig5_HTML.png" alt="figure 5" loading="lazy" width="685" height="504"></picture></a></div><div class="c-article-section__figure-description" data-test="bottom-caption" id="figure-5-desc"><p>The network depicts two clusters.</p></div></div><div class="u-text-right u-hide-print"><a class="c-article__pill-button" data-test="article-link" data-track="click" data-track-label="button" data-track-action="view figure" href="/article/10.1057/s41599-023-02069-z/figures/5" data-track-dest="link:Figure5 Full size image" aria-label="Full size image figure 5" rel="nofollow"><span>Full size image</span><svg width="16" height="16" focusable="false" role="img" aria-hidden="true" class="u-icon"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#icon-eds-i-chevron-right-small"></use></svg></a></div></figure></div><p>Figure <a data-track="click" data-track-label="link" data-track-action="figure anchor" href="/article/10.1057/s41599-023-02069-z#Fig6">6</a> presents the development of three major clusters showcasing the intellectual structure of the research in crisis communication based on sources. Cluster 1 (in red color) is dominated by <i>Public Relations Review, Journal of Public Relations Research</i>, and <i>Journal of Applied Communication Research</i>. Cluster 2 (in green) is driven by <i>Corporate Reputation review, Journal of Personality and Psychology, Journal of Business Research and Business Horizons</i>. However, Cluster 3 (in blue), is driven by <i>Management Communication Quarterly, Corporate Communications: An International Journal, and Journal of Business Communication</i>.</p><div class="c-article-section__figure js-c-reading-companion-figures-item" data-test="figure" data-container-section="figure" id="figure-6" data-title="Co-citation network intellectual structure (sources)."><figure><figcaption><b id="Fig6" class="c-article-section__figure-caption" data-test="figure-caption-text">Fig. 6: Co-citation network intellectual structure (sources).</b></figcaption><div class="c-article-section__figure-content"><div class="c-article-section__figure-item"><a class="c-article-section__figure-link" data-test="img-link" data-track="click" data-track-label="image" data-track-action="view figure" href="/article/10.1057/s41599-023-02069-z/figures/6" rel="nofollow"><picture><source type="image/webp" srcset="//media.springernature.com/lw685/springer-static/image/art%3A10.1057%2Fs41599-023-02069-z/MediaObjects/41599_2023_2069_Fig6_HTML.png?as=webp"><img aria-describedby="Fig6" src="//media.springernature.com/lw685/springer-static/image/art%3A10.1057%2Fs41599-023-02069-z/MediaObjects/41599_2023_2069_Fig6_HTML.png" alt="figure 6" loading="lazy" width="685" height="615"></picture></a></div><div class="c-article-section__figure-description" data-test="bottom-caption" id="figure-6-desc"><p>The network depicts three clusters.</p></div></div><div class="u-text-right u-hide-print"><a class="c-article__pill-button" data-test="article-link" data-track="click" data-track-label="button" data-track-action="view figure" href="/article/10.1057/s41599-023-02069-z/figures/6" data-track-dest="link:Figure6 Full size image" aria-label="Full size image figure 6" rel="nofollow"><span>Full size image</span><svg width="16" height="16" focusable="false" role="img" aria-hidden="true" class="u-icon"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#icon-eds-i-chevron-right-small"></use></svg></a></div></figure></div><p>Figure <a data-track="click" data-track-label="link" data-track-action="figure anchor" href="/article/10.1057/s41599-023-02069-z#Fig7">7</a> presents the development of three major clusters showcasing the intellectual structure of the research in crisis communication based on contributed papers. Cluster 1 (in red color) is dominated by Coombs (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2007b" title="Coombs WT (2007b) Protecting organization reputations during a crisis: the development and application of situational crisis communication theory. Corp Reputation Rev 10(3):163–176. 
 https://doi.org/10.1057/palgrave.crr.1550049
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR32" id="ref-link-section-d100460492e1292">2007b</a>), Coombs and Holladay (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2002" title="Coombs WT, Holladay SJ (2002) Helping crisis managers protect reputational assets: initial tests of the situational crisis communication theory. Manag Commun Q 16(2):165–186. 
 https://doi.org/10.1177/089331802237233
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR36" id="ref-link-section-d100460492e1295">2002</a>), and Coombs (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 1998" title="Coombs WT (1998) The Internet as potential equalizer: new leverage for confronting social irresponsibility. Public Relat Rev 24(3):289–303" href="/article/10.1057/s41599-023-02069-z#ref-CR30" id="ref-link-section-d100460492e1298">1998</a>). Cluster 2 (in blue color) is driven by Benoit (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 1995" title="Benoit WL (1995) Accounts, excuses and apologies: a theory of image restoration strategies. State University of New York Press, Albany, NY" href="/article/10.1057/s41599-023-02069-z#ref-CR15" id="ref-link-section-d100460492e1301">1995</a>), Benoit (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 1997" title="Benoit WL (1997) Image repair discourse and crisis communication. Public Relat Rev 23(2):177–186. 
 https://doi.org/10.1016/S0363-8111(97)90023-0
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR17" id="ref-link-section-d100460492e1305">1997</a>), Seeger (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2006" title="Seeger MW (2006) Best Practices in Crisis Communication: An Expert Panel Process. J Appl Commun Res 34(3):232–244" href="/article/10.1057/s41599-023-02069-z#ref-CR123" id="ref-link-section-d100460492e1308">2006</a>) and Schultz et al. (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2011" title="Schultz F, Utz S, Göritz A (2011) Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media. Public Relat Rev 37(1):20–27. 
 https://doi.org/10.1016/j.pubrev.2010.12.001
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR95" id="ref-link-section-d100460492e1311">2011</a>). Cluster 3 (in green color) is driven by Schultz et al. (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2011" title="Schultz F, Utz S, Göritz A (2011) Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media. Public Relat Rev 37(1):20–27. 
 https://doi.org/10.1016/j.pubrev.2010.12.001
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR95" id="ref-link-section-d100460492e1314">2011</a>), Coombs (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2009" title="Coombs WT (2009) Conceptualizing crisis communication. In: Heath RL, O’Hair HD (eds) Handbook of crisis and risk communication. Routledge, New York, p 100–119" href="/article/10.1057/s41599-023-02069-z#ref-CR33" id="ref-link-section-d100460492e1317">2009</a>), and Jin (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2010" title="Jin Y (2010) Making sense sensibly in crisis communication: how publics’ crisis appraisals influence their negative emotions, coping strategy preferences, and crisis response acceptance. Commun Res 37(4):522–552. 
 https://doi.org/10.1177/0093650210368256
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR62" id="ref-link-section-d100460492e1320">2010</a>). The cluster segmentation depicts the diverse dominant areas of research interests among the authors.</p><div class="c-article-section__figure js-c-reading-companion-figures-item" data-test="figure" data-container-section="figure" id="figure-7" data-title="Co-citation network intellectual structure (documents)."><figure><figcaption><b id="Fig7" class="c-article-section__figure-caption" data-test="figure-caption-text">Fig. 7: Co-citation network intellectual structure (documents).</b></figcaption><div class="c-article-section__figure-content"><div class="c-article-section__figure-item"><a class="c-article-section__figure-link" data-test="img-link" data-track="click" data-track-label="image" data-track-action="view figure" href="/article/10.1057/s41599-023-02069-z/figures/7" rel="nofollow"><picture><source type="image/webp" srcset="//media.springernature.com/lw685/springer-static/image/art%3A10.1057%2Fs41599-023-02069-z/MediaObjects/41599_2023_2069_Fig7_HTML.png?as=webp"><img aria-describedby="Fig7" src="//media.springernature.com/lw685/springer-static/image/art%3A10.1057%2Fs41599-023-02069-z/MediaObjects/41599_2023_2069_Fig7_HTML.png" alt="figure 7" loading="lazy" width="685" height="652"></picture></a></div><div class="c-article-section__figure-description" data-test="bottom-caption" id="figure-7-desc"><p>The network depicts three clusters.</p></div></div><div class="u-text-right u-hide-print"><a class="c-article__pill-button" data-test="article-link" data-track="click" data-track-label="button" data-track-action="view figure" href="/article/10.1057/s41599-023-02069-z/figures/7" data-track-dest="link:Figure7 Full size image" aria-label="Full size image figure 7" rel="nofollow"><span>Full size image</span><svg width="16" height="16" focusable="false" role="img" aria-hidden="true" class="u-icon"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#icon-eds-i-chevron-right-small"></use></svg></a></div></figure></div></div></div></section><section data-title="Discussion"><div class="c-article-section" id="Sec29-section"><h2 class="c-article-section__title js-section-title js-c-reading-companion-sections-item" id="Sec29">Discussion</h2><div class="c-article-section__content" id="Sec29-content"><p>Crisis communication is one of the most important critical elements of the communication research. The availability of large corpora of literature on crisis communication necessitated a bibliometric approach to study its evolution and growth in the communication field. We adopted bibliometric visualization techniques to understand the trajectory of crisis communication scholarship. First, we used descriptive analysis to study the prominent contributors to the field with respect to the authors, sources, institutions, and countries. We portrayed the growth trajectory and presented the trend analysis including the most productive and impactful authors, sources, countries and institutions. Second, the co-authorship analysis was done to project the social structures of the crisis communication research. This enabled us to present the social collaboration relationship of different, authors institutions and countries. Besides, we performed the analysis of social network measures to explore valuable insights into the dynamics of collaboration within the crisis communication domain. To delve deeper into the networks, we examined the cluster-level networks for authors, institutes, and countries, as well as the complete social network. The network measures (degree centrality, closeness and betweenness) shed light on the pivotal actors, institutes, and countries within the crisis communication domain, illustrating their roles as central connectors and influential figures. The findings have provided valuable insights into the collaborative landscape, facilitating a deeper understanding of the dynamics and relationships that shape the field of crisis communication in Scopus from 1968 to 2022.</p><p>Third, we performed the co-word analysis to gather concept space knowledge by utilizing the co-occurrence frequency of keywords. Subsequently, co-occurrence network analysis and clustering were used to identify clusters that represent common concepts. The keywords co-occurrence network and clusters developed the thematic mapping and thus presented the conceptual structure. Fourth, we performed the co-citation analysis of author, reference and sources to develop the intellectual structure of the field. This projected the network relationship among the authors.</p><h3 class="c-article__sub-heading" id="Sec30">Theoretical implications and roadmap for future research</h3><p>This paper is one of its own kind, in which co-occurrence, co-authorship and co-citation analyses were performed to understand the growth and development of crisis communication research in the communication field. This paper presents the advantages of bibliometric analysis over the traditional methods in the study of crisis communication literature. For example, bibliometric analysis not only covers the full spectrum of the available literature, but it also objectively navigates the development of the field by exploring the social, conceptual and intellectual structures of the crisis communication research, while, traditional methods are unable to capture and synthesize large datasets of authors and articles (García-Lillo et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2016" title="García-Lillo F, Úbeda-García M, Marco-Lajara B (2016) The intellectual structure of research in hospitality management: a literature review using bibliometric methods of the journal. Int J Hosp Manag 52:121–130" href="/article/10.1057/s41599-023-02069-z#ref-CR48" id="ref-link-section-d100460492e1362">2016</a>).</p><p>By utilizing bibliometric visualization, this study examines the patterns of interactions among key authors and articles; and develops clusters of research themes. The interaction patterns and relationships provide insights into the knowledge domain (Hu and Racherla, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2008" title="Hu C, Racherla P (2008) Visual representation of knowledge networks: a social network analy- sis of hospitality research domain. Int J Hosp Manag 27:302–312" href="/article/10.1057/s41599-023-02069-z#ref-CR58" id="ref-link-section-d100460492e1368">2008</a>), while clustering technique depicts key papers with similarities in topics (Chen, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2006" title="Chen C (2006) Citespace II: detecting and visualizing emerging trends and transient patterns in scientific literature. J Am Soc Inf Sci Technol 57(3):359–377" href="/article/10.1057/s41599-023-02069-z#ref-CR23" id="ref-link-section-d100460492e1371">2006</a>). Bibliometric visualizations facilitate a display of temporal data in different colors. Additionally, a longitudinal view in the form of four quadrants provides the thematic evolution of crisis communication research and presents the evolution and growth of major themes. These projections aid researchers in identifying research boundaries and display recent themes (Chen, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2006" title="Chen C (2006) Citespace II: detecting and visualizing emerging trends and transient patterns in scientific literature. J Am Soc Inf Sci Technol 57(3):359–377" href="/article/10.1057/s41599-023-02069-z#ref-CR23" id="ref-link-section-d100460492e1374">2006</a>).</p><p>This paper presents insights into the intellectual, social and conceptual structures of the crisis communication field. The other major contribution of the study is the formulation of the research questions which are mentioned in the methodology section. RQ1 findings identified core sources, authors, countries, publications, and affiliations to examine prominent contributors to the literature on crisis communication. We observed that 3277 authors from 1222 institutions published 1850 articles in 646 journals addressing crisis communication within more than 50 years (with the first publication being released in 1968). Though Sellnow appeared to be contributing the highest number of articles with the most extended unbroken series of publications from 1993 to 2022, Coombs received the best combination of productivity and impact (TC = 3418 and h-index = 18). Our results also corroborate with other bibliometric studies where the author’s production and impact are measured considering the number of articles published, total citations, and h-index (for example, Forliano et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2021" title="Forliano C, Bernardi, D P, Yahiaoui D (2021) Entrepreneurial universities: a bibliometric analysis within the business and management domains. Technol Forecast Soc Change 165:120522" href="/article/10.1057/s41599-023-02069-z#ref-CR46" id="ref-link-section-d100460492e1380">2021</a>). Moreover, among the young and influential authors the works of Claeys, Cauberghie, Kim and Lin are noteworthy. Further the annual scientific publication growth was stagnant in Period 1 and increased in Period 2. However, rapid growth was evident after 2015, in Period 4. This may be attributed to the wide availability of information channels and global events (Maal and Wilson-North, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2019" title="Maal M, Wilson-North M (2019) Social media in crisis communication – the “do’s” and “don’ts. Int J Disaster Resil Built Environ 10(5):379–391. 
 https://doi.org/10.1108/IJDRBE-06-2014-0044
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR79" id="ref-link-section-d100460492e1383">2019</a>). <i>Public Relations Review</i> outranks all other journals by publishing the highest number of articles (249) on crisis communication. This journal published thrice more than the number of articles published by the <i>Journal of Contingencies and Crisis Management</i> which stood second in the list. These results are in concurrence with the earlier studies that found <i>Public Relations Review</i> published the highest number of articles (e.g., An and Cheng, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2010" title="An SK, Cheng, IH (2010). Crisis communication research in public relations journals: tracking research trends over thirty years. In: The handbook of crisis communication. Wiley-Blackwell, p 65–90. 
 https://doi.org/10.1002/9781444314885.ch3
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR2" id="ref-link-section-d100460492e1396">2010</a>; Avery et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2010" title="Avery E, Lariscy R, Kim S, Hocke T (2010) A quantitative review of crisis communication research in public relations from 1991 to 2009. Public Relat Rev 36:190–192. pp:" href="/article/10.1057/s41599-023-02069-z#ref-CR6" id="ref-link-section-d100460492e1399">2010</a>).</p><p>RQ2 examined the social structure of the crisis communication research domain. Borgatti et al. (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2013" title="Borgatti SP, Everett MG, Johnson JC (2013) Analyzing social networks. London: Sage" href="/article/10.1057/s41599-023-02069-z#ref-CR128" id="ref-link-section-d100460492e1405">2013</a>) and Grace et al. (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2020" title="Grace JY, Weiting T, Hyejoon R (2020) Mapping corporate social responsibility research in communication: A network and bibliometric analysis. Public Relat Rev. 46. 
 https://doi.org/10.1016/j.pubrev.2020.101963
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR129" id="ref-link-section-d100460492e1408">2020</a>) suggest that social collaborations are majorly driven by geographic and institutional proximity. This is corroborated in the current study as well. Country collaboration depicts network of authors and we observed that the concentration of the publication corpora was within a few countries, out of which the USA depicted a huge presence. We also observed that the most productive countries do not always have high openness in collaborations. This observation should encourage more scholars to consider contributing to the present debate and enhance cross country collaborations (Massaro et al., <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2016" title="Massaro M, Dumay J, Guthrie J (2016) On the shoulders of giants: undertaking a structured literature review in accounting. Account Audit Account J 29(5):767–801" href="/article/10.1057/s41599-023-02069-z#ref-CR130" id="ref-link-section-d100460492e1411">2016</a>). We noticed that the contributions in crisis communication were fragmented despite receiving increased attention in the recent years. Hence a proper synthesis and systemization of work is potent to expand the crisis communication production and impact. We identified 11 co-author clusters depicting the most influential scholars with confined collaborations. Out of these, 6 clusters had collaborations of only two influential scholars. We observed that 28% of contributions were from single-authored publications. We suggest that more scholars should contribute to the crisis communication space. The results from the co-authorship network present the current state of collaboration and the most influential authors on crisis communication. Our evidence suggests that there is relatively little collaboration among authors, and much of this is localized. We noticed that the social structure at the level of institutions is dominated by the universities in the USA (e.g., University of Maryland and University of Kentucky). According to the social collaboration structure, the contribution of developing countries is minimal in the crisis communication space. Thus, more collaborations and empirical evidence may be solicited from the developing countries.</p><p>RQ3 explored popular themes in the crisis communication literature with the help of keywords and co-occurrence (or co-word) analysis. Overall, four major themes emerged: (a) crisis communication and social media (b) health communication, (c) crisis and leadership, and (d) reputation and advertising. The keywords related to the themes were a part of the crisis communication evolution during the study period (1968–2022). The results of our citation analysis suggest that a limited number of articles have shaped the field. We observed a clear shift in crisis communication and response strategies with the onset of omni-channels, such as social media platforms.</p><p>RQ4 examined the emergence of two main groups in the intellectual structure (co-citation analysis). Despite having a relatively low number of relational ties, they act as knowledge brokers among the groups. This may be due to closed group collaborations, and thus, better collaborative efforts among scholars are needed. Coombs (<a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2007b" title="Coombs WT (2007b) Protecting organization reputations during a crisis: the development and application of situational crisis communication theory. Corp Reputation Rev 10(3):163–176. 
 https://doi.org/10.1057/palgrave.crr.1550049
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR32" id="ref-link-section-d100460492e1421">2007b</a>, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2002" title="Coombs WT, Holladay SJ (2002) Helping crisis managers protect reputational assets: initial tests of the situational crisis communication theory. Manag Commun Q 16(2):165–186. 
 https://doi.org/10.1177/089331802237233
 
 " href="/article/10.1057/s41599-023-02069-z#ref-CR36" id="ref-link-section-d100460492e1424">2002</a>, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 1998" title="Coombs WT (1998) The Internet as potential equalizer: new leverage for confronting social irresponsibility. Public Relat Rev 24(3):289–303" href="/article/10.1057/s41599-023-02069-z#ref-CR30" id="ref-link-section-d100460492e1427">1998</a>) dominate the intellectual space in terms of the document-based intellectual structure. The thematic development and its evolution are helpful for scholars, sources (journals), institutions and countries to acquire knowledge on specialized and highly relevant topics. More specifically, niche and emerging themes may address the immediate call for research and collaborations. Journals are encouraged to announce special issues on these themes. Additionally, journals may increase the number of publications as they are ranked among the most impactful ones but have relatively low number of publications.</p><p>The findings of the paper has implications for crisis communication research in terms of examining the social, conceptual and intellectual structures of the field. Given the large corpora and growth of crisis communication research over the last 50 years, Biblioshiny, serves as a useful tool to objectively capture the social and intellectual collaborations, growth and evolution of concept and knowledge space of this field (Denyer and Tranfield, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2006" title="Denyer D, Tranfield D (2006) Using qualitative research synthesis to build an actionable knowl- edge base. Manag Decis 44(2):213–227" href="/article/10.1057/s41599-023-02069-z#ref-CR41" id="ref-link-section-d100460492e1433">2006</a>). These insights, therefore, may be extremely useful to the early scholars or researchers from outside the field (Benckendorff and Zehrer, <a data-track="click" data-track-action="reference anchor" data-track-label="link" data-test="citation-ref" aria-label="Reference 2013" title="Benckendorff P, Zehrer A (2013) A network analysis of tourism research. Ann Tour Res 43:121–149" href="/article/10.1057/s41599-023-02069-z#ref-CR14" id="ref-link-section-d100460492e1436">2013</a>).</p><p>The overall findings and analysis of this paper present several opportunities for future research in the field of crisis communication. A list of potential research questions is prepared as the outcome of RQ5 which was accomplished by collating the results of RQ1, RQ2, RQ3, and RQ4.</p><p>While research opportunities are immense in crisis communication, the following research questions can be considered for further understanding, see Table <a data-track="click" data-track-label="link" data-track-action="table anchor" href="/article/10.1057/s41599-023-02069-z#Tab1">1</a>:</p><div class="c-article-table" data-test="inline-table" data-container-section="table" id="table-1"><figure><figcaption class="c-article-table__figcaption"><b id="Tab1" data-test="table-caption">Table 1 Future directions—potential research questions.</b></figcaption><div class="u-text-right u-hide-print"><a class="c-article__pill-button" data-test="table-link" data-track="click" data-track-action="view table" data-track-label="button" rel="nofollow" href="/article/10.1057/s41599-023-02069-z/tables/1" aria-label="Full size table 1"><span>Full size table</span><svg width="16" height="16" focusable="false" role="img" aria-hidden="true" class="u-icon"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#icon-eds-i-chevron-right-small"></use></svg></a></div></figure></div><p>The findings from our study on social network measures at two levels, namely, cluster-level networks for authors, institutes, and countries, as well as the complete social network for authors, institutes, and countries, have provided valuable insights into the field of crisis communication from 1968 to 2022. The application of network metrics, such as degree centrality, betweenness centrality and closeness centrality, has enabled us to identify key actors, institutions, and countries that play pivotal roles in linking different entities within the crisis communication domain. Figure <a data-track="click" data-track-label="link" data-track-action="figure anchor" href="/article/10.1057/s41599-023-02069-z#Fig8">8</a> represents the framework enhancing social collaboration based on the social network analyses.</p><ul class="u-list-style-bullet"> <li> <p>Identifying Key Connectors: The analysis of betweenness centrality in Tables <a data-track="click" data-track-label="link" data-track-action="supplementary material anchor" href="/article/10.1057/s41599-023-02069-z#MOESM1">S9</a>, <a data-track="click" data-track-label="link" data-track-action="supplementary material anchor" href="/article/10.1057/s41599-023-02069-z#MOESM1">S10</a>, and <a data-track="click" data-track-label="link" data-track-action="supplementary material anchor" href="/article/10.1057/s41599-023-02069-z#MOESM1">S11</a> has revealed central figures, such as Liu and Herovic in the author network, University of Georgia and University of Maryland in the institute network, and USA in the country network. These individuals and entities act as “middlemen,” connecting various clusters and facilitating efficient information flow between different groups. Researchers and policymakers can leverage this insight to foster collaboration and knowledge exchange among the identified central figures, thereby enhancing crisis communication efforts globally.</p> </li> <li> <p>Enhancing Network Proximity: Authors with high closeness centrality scores, like Liu in cluster 1, Claeys in cluster 2, and Herovic in cluster 8, have strong proximity to the entire network. Similarly, institutes with high closeness centrality scores, such as University of Maryland, University of Kentucky, and University of Tennessee, exhibit efficient access to information within their respective clusters. Policymakers and practitioners can focus on strengthening ties and communication channels among these authors and institutions to foster a more cohesive and well-connected crisis communication community.</p> </li> <li> <p>Promoting Global Collaboration: The country network analysis based on betweenness centrality in Table <a data-track="click" data-track-label="link" data-track-action="supplementary material anchor" href="/article/10.1057/s41599-023-02069-z#MOESM1">S11</a> has highlighted the significant role of countries like the USA, United Kingdom, and Italy in connecting various nations in the crisis communication research domain. This implies that these countries have the potential to facilitate global collaboration and knowledge dissemination. Encouraging international conferences, joint research initiatives, and exchange programs can further strengthen ties between these influential countries and foster a more inclusive and comprehensive approach to crisis communication worldwide.</p> </li> <li> <p>Identifying Influential Authors and Universities: Table <a data-track="click" data-track-label="link" data-track-action="supplementary material anchor" href="/article/10.1057/s41599-023-02069-z#MOESM1">S12</a> has provided a comprehensive view of the author and university centrality scores. Researchers can collaborate with authors like Lachlan and Sellnow who hold substantial influence and importance within their field. Additionally, universities like University of Kentucky and University of Maryland stand out as prominent knowledge hubs, making them potential partners for collaborative research and academic exchanges.</p> </li> <li> <p>Leveraging Network Insights for Crisis Management: The identification of influential actors, institutes, and countries through betweenness centrality can be instrumental in strategic crisis management. By collaborating with central figures, crisis communication efforts can be streamlined, and rapid response systems can be developed, ensuring effective handling of crises and their aftermath.</p> </li> </ul><div class="c-article-section__figure js-c-reading-companion-figures-item" data-test="figure" data-container-section="figure" id="figure-8" data-title="Fig. 8"><figure><figcaption><b id="Fig8" class="c-article-section__figure-caption" data-test="figure-caption-text">Fig. 8</b></figcaption><div class="c-article-section__figure-content"><div class="c-article-section__figure-item"><a class="c-article-section__figure-link" data-test="img-link" data-track="click" data-track-label="image" data-track-action="view figure" href="/article/10.1057/s41599-023-02069-z/figures/8" rel="nofollow"><picture><img aria-describedby="Fig8" src="//media.springernature.com/lw685/springer-static/image/art%3A10.1057%2Fs41599-023-02069-z/MediaObjects/41599_2023_2069_Fig8_HTML.png" alt="figure 8" loading="lazy" width="685" height="432"></picture></a></div><div class="c-article-section__figure-description" data-test="bottom-caption" id="figure-8-desc"><p>Framework for enhancing social collaboration based on the social network analyses.</p></div></div><div class="u-text-right u-hide-print"><a class="c-article__pill-button" data-test="article-link" data-track="click" data-track-label="button" data-track-action="view figure" href="/article/10.1057/s41599-023-02069-z/figures/8" data-track-dest="link:Figure8 Full size image" aria-label="Full size image figure 8" rel="nofollow"><span>Full size image</span><svg width="16" height="16" focusable="false" role="img" aria-hidden="true" class="u-icon"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#icon-eds-i-chevron-right-small"></use></svg></a></div></figure></div><h3 class="c-article__sub-heading" id="Sec31">Limitations</h3><p>This study is not devoid of limitations. First, the Scopus database is used to gather a quality dataset for the study. This limits the analysis of publications as other databases such as Google Scholar, WOS, PubMed, etc., might include more publications. Additionally, some conditions were applied to improve the performance analysis (e.g., year of publication, type of document, language). Therefore, future research can address this gap by retrieving datasets from all popular databases for further analysis. Second, the inherent complexity of certain metrics, such as the usage of h-index or comparable metrics, might induce some inconsistencies. As such, future research can provide comparisons of metrics while performing an analysis. Third, a mixed approach (quantitative and qualitative) may be considered in future work to provide more specific analysis in terms of theory, context, and implications. Fourth, currently the social network analyses was limited to two levels—cluster and a complete network considering three measures degree centrality, betweenness, and closeness—to explain social collaborations. However, future research can perform an extensive and detailed social network analyses.</p><p>Lastly, Biblioshiny software presents some limitations in terms of database selection, division of periods, threshold selection and adjustment of suitable nodes and links for analysis. These parameters are generally selected by researchers on the basis of past papers, which may yield slightly different networks on account of different settings. However, Biblioshiny with its high stability in running the data provides consistent results for the same data and parameters. This enhances the reliability of the results. Though Biblioshiny offers visualization of data and networks at different depths by zooming-in and zooming-out, such dynamic visualizations are not present in the paper. We recommend inclusion of three-dimensional visualizations for improving visibility and exploring relationships as a separate supplementary material.</p></div></div></section><section data-title="Conclusions"><div class="c-article-section" id="Sec32-section"><h2 class="c-article-section__title js-section-title js-c-reading-companion-sections-item" id="Sec32">Conclusions</h2><div class="c-article-section__content" id="Sec32-content"><p>This paper presents the first bibliometric study of crisis communication between 1968 and 2022. We critically appraised more than 50 years of crisis communication scholarship, described its intellectual, social, and conceptual structure and its thematic evolution over time, and identified many opportunities and directions for future research. With the publications in the highly reputable journals, the research in crisis communication field has grown exponentially since 1968. Various bibliometric indicators were used to capture the productivity (e.g. total publications) and impact (total citations received, h-index, m-index, citations per year) of authors, sources and countries. We identified four thematic clusters under the conceptual structure by using co-word analysis, such as, <i>crisis communication and social media, health communication, crisis and leadership, and reputation and advertising</i>. The presence of crisis communication as a basic theme in all the four periods demonstrate that though the theme is important to the research field but it is underdeveloped. Collaboration analysis showed that the most productive countries do not always have high openness in collaborations. Further, the findings depicted relatively little collaboration among authors, and much of it was localized. More openness in country-wise collaborations along with examination of niche and emerging themes may provide immense opportunities for future research. Our study on social network measures has shed light on key actors, institutes, and countries in the field of crisis communication. The implications of this research extend beyond academic curiosity, as the identified central figures and well-connected entities offer potential avenues for strengthening global crisis communication networks and enhancing collaborative efforts in times of need. Policymakers, researchers, and practitioners should capitalize on these insights to create a more resilient and responsive crisis communication landscape for the future.Thus, this paper attempts to make a prominent contribution by presenting the growth of the field along with future research opportunities.This paper will help both the scholars and the practitioners with a comprehensive review of the scholarly literature on crisis communication to address the future needs and to explore proposed avenues for further research.</p></div></div></section> </div> <section data-title="Data availability"><div class="c-article-section" id="data-availability-section"><h2 class="c-article-section__title js-section-title js-c-reading-companion-sections-item" id="data-availability">Data availability</h2><div class="c-article-section__content" id="data-availability-content"> <p>The data analyzed in this study is subject to the licenses/restrictions: original data were sourced where indicated from the Scopus. Requests to access these datasets should be directed to <a href="https://www.scopus.com/home.uri">https://www.scopus.com/home.uri</a>.</p> </div></div></section><div id="MagazineFulltextArticleBodySuffix"><section aria-labelledby="Bib1" data-title="References"><div class="c-article-section" id="Bib1-section"><h2 class="c-article-section__title js-section-title js-c-reading-companion-sections-item" id="Bib1">References</h2><div class="c-article-section__content" id="Bib1-content"><div data-container-section="references"><ul class="c-article-references" data-track-component="outbound reference" data-track-context="references section"><li class="c-article-references__item js-c-reading-companion-references-item"><p class="c-article-references__text" id="ref-CR1">Acedo FJ, Barroso C, Casanueva C, Galan JL (2006) Co-authorship in management and organizational studies: an empirical and network analysis. 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Mapping crisis communication in the communication research: what we know and what we don’t know. <i>Humanit Soc Sci Commun</i> <b>10</b>, 632 (2023). https://doi.org/10.1057/s41599-023-02069-z</p><p class="c-bibliographic-information__download-citation u-hide-print"><a data-test="citation-link" data-track="click" data-track-action="download article citation" data-track-label="link" data-track-external="" rel="nofollow" href="https://citation-needed.springer.com/v2/references/10.1057/s41599-023-02069-z?format=refman&flavour=citation">Download citation<svg width="16" height="16" focusable="false" role="img" aria-hidden="true" class="u-icon"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#icon-eds-i-download-medium"></use></svg></a></p><ul class="c-bibliographic-information__list" data-test="publication-history"><li class="c-bibliographic-information__list-item"><p>Received<span class="u-hide">: </span><span class="c-bibliographic-information__value"><time 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