What Is Artificial Intelligence (AI)?

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<div class="cds--author-signature"> <div class="cds--author-signature__author"> <div class="cds--author-signature__author--image"> <c4d-image id="image--1916679589" alt="Cole" slot="media" default-src="/content/dam/connectedassets-adobe-cms/worldwide-content/creative-assets/s-migr/ul/g/52/a7/cole-stryker-2x.png" class=""> </c4d-image> <div class="cds--author-signature__author--image--default"> <svg id="icon" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 32 32"> <path d="M16,8a5,5,0,1,0,5,5A5,5,0,0,0,16,8Zm0,8a3,3,0,1,1,3-3A3.0034,3.0034,0,0,1,16,16Z"/> <path d="M16,2A14,14,0,1,0,30,16,14.0158,14.0158,0,0,0,16,2ZM10,26.3765V25a3.0033,3.0033,0,0,1,3-3h6a3.0033,3.0033,0,0,1,3,3v1.3765a11.8989,11.8989,0,0,1-12,0Zm13.9925-1.4507A5.0016,5.0016,0,0,0,19,20H13a5.0016,5.0016,0,0,0-4.9925,4.9258,12,12,0,1,1,15.985,0Z"/> </svg> </div> </div> <div class="cds--author-signature__author--details"> <a href="https://www.ibm.com/think/author/cole-stryker"> <h4 class="productive-heading-02">Cole Stryker</h4> </a> <p class="auth-signature-paragraph body-short-02">Editorial Lead, AI Models</p> </div> </div> <div class="cds--author-signature__author"> <div class="cds--author-signature__author--image"> <div class="cds--author-signature__author--image--default"> <svg id="icon" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 32 32"> <path d="M16,8a5,5,0,1,0,5,5A5,5,0,0,0,16,8Zm0,8a3,3,0,1,1,3-3A3.0034,3.0034,0,0,1,16,16Z"/> <path d="M16,2A14,14,0,1,0,30,16,14.0158,14.0158,0,0,0,16,2ZM10,26.3765V25a3.0033,3.0033,0,0,1,3-3h6a3.0033,3.0033,0,0,1,3,3v1.3765a11.8989,11.8989,0,0,1-12,0Zm13.9925-1.4507A5.0016,5.0016,0,0,0,19,20H13a5.0016,5.0016,0,0,0-4.9925,4.9258,12,12,0,1,1,15.985,0Z"/> </svg> </div> </div> <div class="cds--author-signature__author--details"> <a href="https://www.ibm.com/think/author/eda-kavlakoglu"> <h4 class="productive-heading-02"> Eda Kavlakoglu</h4> </a> <p class="auth-signature-paragraph body-short-02">Program Manager</p> </div> </div> </div> </div> </div> <div class="standalone-title enhanced-title text"> <h2 class="expressive-heading-05 "> What is AI? </h2> <a data-title="What is AI? " name="What+is+AI%3F%C2%A0"></a> </div> <div class="rich-text text"><div class="cms-richtext lead-in" id="rich-text-316445a4da" data-dynamic-inner-content="description"> <p>Artificial intelligence (AI) is technology that enables computers and machines to simulate human learning, comprehension, problem solving, decision making, creativity and autonomy.</p> </div></div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-3eb21c9e92" data-dynamic-inner-content="description"> <p>Applications and devices equipped with AI can see and identify objects. They can understand and respond to human language. They can learn from new information and experience. They can make detailed recommendations to users and experts. They can act independently, replacing the need for human intelligence or intervention (a classic example being a self-driving car).</p> <p>But in 2024, most AI researchers and practitioners—and most AI-related headlines—are focused on breakthroughs in <a href="https://www.ibm.com/topics/generative-ai" target="_self" rel="noopener noreferrer">generative AI</a> (gen AI), a technology that can create original text, images, video and other content. To fully understand generative AI, it’s important to first understand the technologies on which generative AI tools are built: <a href="https://www.ibm.com/topics/machine-learning" target="_self" rel="noopener noreferrer">machine learning</a> (ML) and <a href="https://www.ibm.com/topics/deep-learning" target="_self" rel="noopener noreferrer">deep learning</a>.<br /> </p> </div></div> <div class="experiencefragment"> <div id="experiencefragment-663c1541fd" class="cmp-experiencefragment cmp-experiencefragment--blueprint---subscription-form-inline---xf---do-not-edit"> <div class="xf-content-height"> <div class="root container responsivegrid"> <div id="container-1f3028d71f" class="cmp-container"> <div class="subscription-form-inline"> <div class="subscription-form-inline__container theme-" data-attribute1="subscription"> <div class="subscription-form-inline__content"> <div class="subscription-form-inline__content__label"> <span class=" normal cms-richtext"> <p>Industry newsletter</p> </span> </div> <div class="subscription-form-inline__content__title"> <h3 class="expressive-heading-04 ">The latest AI trends, brought to you by experts</h3> </div> <div class="subscription-form-inline__content__thanks hide" id="thanks-text"> <h3 class="expressive-heading-04 ">Thank you! 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You will find an unsubscribe link in every newsletter. You can manage your subscriptions or unsubscribe <a href="https://www.ibm.com/account/reg/signup?formid=news-urx-51525">here</a>. Refer to our <a href="https://www.ibm.com/us-en/privacy">IBM Privacy Statement</a> for more information.<br /> </p> </div> <cds-link target="_self" slot="actions"> </cds-link> </cds-toggletip> </div> </div> <script defer src="/etc.clientlibs/adobe-cms/clientlibs/clientlib-cweb-toggle-tip.lc-3e90d763551668d1158df202fe1761f3-lc.min.js"></script> </div> </div> </div> </div> </div> </div> <div class="standalone-title enhanced-title text"> <h2 class="expressive-heading-05 "> Machine learning </h2> <a data-title="Machine learning" name="Machine+learning"></a> </div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-bd6b244714" data-dynamic-inner-content="description"> <p>A simple way to think about AI is as a series of nested or derivative concepts that have emerged over more than 70 years:</p> </div></div> <div class="image simple-image"> <c4d-image id="image--2114707703" alt="Diagram comparing diferent types of machine learning concepts as nested boxes in bluish hues." default-src="/content/dam/connectedassets-adobe-cms/worldwide-content/creative-assets/s-migr/ul/g/39/1f/diagram-comparing-ai-ml-deep-learning-gen-ai.png" class="" heading="How artificial intelligence, machine learning, deep learning and generative AI are related."> </c4d-image> </div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-101a57a485" data-dynamic-inner-content="description"> <p>Directly underneath AI, we have machine learning, which involves creating <a href="https://www.ibm.com/think/topics/ai-model" target="_self" rel="noopener noreferrer">models</a> by training an algorithm to make predictions or decisions based on data. It encompasses a broad range of techniques that enable computers to learn from and make inferences based on data without being explicitly programmed for specific tasks.</p> <p>There are many types of machine learning techniques or algorithms, including <a href="https://www.ibm.com/think/topics/linear-regression" target="_self" rel="noopener noreferrer">linear regression</a>, <a href="https://www.ibm.com/think/topics/logistic-regression" target="_self" rel="noopener noreferrer">logistic regression</a>, <a href="https://www.ibm.com/think/topics/decision-trees" target="_self" rel="noopener noreferrer">decision trees</a>, <a href="https://www.ibm.com/think/topics/random-forest" target="_self" rel="noopener noreferrer">random forest</a>, <a href="https://www.ibm.com/think/topics/support-vector-machine" target="_self" rel="noopener noreferrer">support vector machines</a> <a href="https://www.ibm.com/think/topics/support-vector-machine" target="_self" rel="noopener noreferrer">(SVMs)</a>, <a href="https://www.ibm.com/think/topics/knn" target="_self" rel="noopener noreferrer">k-nearest neighbor (KNN),</a> <a href="https://www.ibm.com/think/topics/clustering" target="_self" rel="noopener noreferrer">clustering</a> and more. Each of these approaches is suited to different kinds of problems and data.</p> <p>But one of the most popular types of machine learning algorithm is called a <a href="https://www.ibm.com/think/topics/neural-networks" target="_self" rel="noopener noreferrer">neural network</a> (or artificial neural network). Neural networks are modeled after the human brain's structure and function. A neural network consists of interconnected layers of nodes (analogous to neurons) that work together to process and analyze complex data. Neural networks are well suited to tasks that involve identifying complex patterns and relationships in large amounts of data.</p> <p>The simplest form of machine learning is called <a href="https://www.ibm.com/think/topics/supervised-learning" target="_self" rel="noopener noreferrer">supervised learning</a>, which involves the use of labeled data sets to train algorithms to classify data or predict outcomes accurately. In supervised learning, humans pair each training example with an output label. The goal is for the model to learn the mapping between inputs and outputs in the training data, so it can predict the labels of new, unseen data.</p> </div></div> <div class="video"> <c4d-video-player-container video-id="1_mpwgg1y4" playing-mode="inline"> <script src="/etc.clientlibs/adobe-cms/components/content/atoms/video/clientlibs.lc-8675c49600f564093b2ef6979ea3ce64-lc.min.js"></script> <script defer src="/etc.clientlibs/adobe-cms/clientlibs/clientlib-video-player.lc-29f2a66df07342cdf763e2bc4d5ada80-lc.min.js"></script> <script defer src="/etc.clientlibs/adobe-cms/clientlibs/clientlib-video-player-container.lc-55363444860a24db3d70e267bce0f5c1-lc.min.js"></script> </c4d-video-player-container> <div id="c4d-analytics-data" data-title-c4d="Artificial Intelligence" data-last-modified-c4d="Fri Feb 14 21:11:40 UTC 2025" data-last-published-c4d="Fri Feb 14 21:11:40 UTC 2025" data-template-c4d="/conf/adobe-cms-editable/settings/wcm/templates/article" data-playing-mode-c4d="inline"> </div> </div> <div class="standalone-title enhanced-title text"> <h2 class="expressive-heading-05 "> Deep learning </h2> <a data-title="Deep learning" name="Deep+learning"></a> </div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-b76f280bea" data-dynamic-inner-content="description"> <p>Deep learning is a subset of machine learning that uses multilayered neural networks, called deep neural networks, that more closely simulate the complex decision-making power of the human brain.</p> <p>Deep neural networks include an input layer, at least three but usually hundreds of hidden layers, and an output layer, unlike neural networks used in classic machine learning models, which usually have only one or two hidden layers.</p> <p>These multiple layers enable <a href="https://www.ibm.com/think/topics/unsupervised-learning" target="_self" rel="noopener noreferrer">unsupervised learning</a>: they can automate the extraction of features from large, unlabeled and unstructured data sets, and make their own predictions about what the data represents.</p> <p>Because deep learning doesn’t require human intervention, it enables machine learning at a tremendous scale. It is well suited to <a href="https://www.ibm.com/think/topics/natural-language-processing" target="_self" rel="noopener noreferrer">natural language processing (NLP)</a>, <a href="https://www.ibm.com/think/topics/computer-vision" target="_self" rel="noopener noreferrer">computer vision</a>, and other tasks that involve the fast, accurate identification complex patterns and relationships in large amounts of data. Some form of deep learning powers most of the artificial intelligence (AI) applications in our lives today.</p> </div></div> <div class="image simple-image"> <c4d-image id="image-2043500093" alt="A diagram showing how data is processed in a deep neural network" default-src="/content/dam/connectedassets-adobe-cms/worldwide-content/creative-assets/s-migr/ul/g/aa/22/deep-neural-network-diagram.png" class="" heading="In a deep neural network, multiple layers of nodes can extract meaning and relationships from large volumes of unstructured, unlabeled data."> </c4d-image> </div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-6d475b606b" data-dynamic-inner-content="description"> <p>Deep learning also enables:</p> <ul><li><a href="https://www.ibm.com/think/topics/semi-supervised-learning" target="_self" rel="noopener noreferrer">Semi-supervised learning</a>, which combines supervised and unsupervised learning by using both labeled and unlabeled data to train AI models for classification and regression tasks.<br /> <br /> </li><li><a href="https://www.ibm.com/think/topics/self-supervised-learning" target="_self" rel="noopener noreferrer">Self-supervised learning</a>, which generates implicit labels from unstructured data, rather than relying on labeled data sets for supervisory signals.<br /> <br /> </li><li><a href="https://www.ibm.com/think/topics/reinforcement-learning" target="_self" rel="noopener noreferrer">Reinforcement learning</a>, which learns by trial-and-error and reward functions rather than by extracting information from hidden patterns.<br /> <br /> </li><li><a href="https://www.ibm.com/think/topics/transfer-learning" target="_self" rel="noopener noreferrer">Transfer learning</a>, in which knowledge gained through one task or data set is used to improve model performance on another related task or different data set.</li></ul> </div></div> <div class="standalone-title enhanced-title text"> <h2 class="expressive-heading-05 "> Generative AI </h2> <a data-title="Generative AI" name="Generative+AI"></a> </div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-c5f8bf06c3" data-dynamic-inner-content="description"> <p>Generative AI, sometimes called "gen AI"<em>, </em>refers to deep learning models that can create complex original content—such as long-form text, high-quality images, realistic video or audio and more—in response to a user’s prompt or request.</p> <p>At a high level, generative models encode a simplified representation of their training data, and then draw from that representation to create new work that’s similar, but not identical, to the original data.</p> <p>Generative models have been used for years in statistics to analyze numerical data. But over the last decade, they evolved to analyze and generate more complex data types. This evolution coincided with the emergence of three sophisticated deep learning model types:</p> <ul><li><a href="https://www.ibm.com/think/topics/variational-autoencoder" target="_self" rel="noopener noreferrer">Variational autoencoders</a> or VAEs, which were introduced in 2013, and enabled models that could generate multiple variations of content in response to a prompt or instruction.<br /> <br /> </li><li>Diffusion models, first seen in 2014, which add "noise" to images until they are unrecognizable, and then remove the noise to generate original images in response to prompts.<br /> <br /> </li><li><a href="https://www.ibm.com/topics/transformer-model?mhsrc=ibmsearch_a&mhq=what%20is%20a%20transformer%20model%26quest%3B" target="_self" rel="noopener noreferrer">Transformers</a> (also called transformer models), which are trained on sequenced data to generate extended sequences of content (such as words in sentences, shapes in an image, frames of a video or commands in software code). Transformers are at the core of most of today’s headline-making generative AI tools, including ChatGPT and GPT-4, Copilot, BERT, Bard and Midjourney.</li></ul> </div></div> <div class="experiencefragment"> <div id="experiencefragment-ac8c04ef6b" class="cmp-experiencefragment cmp-experiencefragment--blueprint---media-player-ad-video---xf---do-not-edit"> <div class="xf-content-height"> <div class="root container responsivegrid"> <div id="container-576848b933" class="cmp-container"> <div class="media-player-ad-video"> <div class="media-player-ad-video__container theme-media-player-ad--image-bkg-light" data-theme="image-bkg-light" data-autoid="" data-attribute1="media-player"> <div class="media-player-ad-video__content"> <div class="media-player-ad-video__top"> <div class="media-player-ad-video__eyebrow"> Mixture of Experts | 7 March, episode 45 </div> </div> <div class="media-player-ad-video__video"> <c4d-video-player-container video-id="1_m2bw28hx" aspect-ratio="16x9" playing-mode="inline" hide-caption> </c4d-video-player-container> <div id="c4d-analytics-data" data-title-c4d="Artificial Intelligence" data-last-modified-c4d="Fri Feb 14 21:11:40 UTC 2025" data-last-published-c4d="Fri Feb 14 21:11:40 UTC 2025" data-template-c4d="/conf/adobe-cms-editable/settings/wcm/templates/article" data-playing-mode-c4d="inline"> </div> </div> <h3 class="expressive-heading-03 media-player-ad-video__heading"> Decoding AI: Weekly News Roundup </h3> <div class="media-player-ad-video__text"> <span class=" normal cms-richtext"> <p>Join our world-class panel of engineers, researchers, product leaders and more as they cut through the AI noise to bring you the latest in AI news and insights.</p> </span> </div> <div class="media-player-ad-video__link"> <c4d-link-with-icon cta-type="local" href="https://www.ibm.com/think/podcasts/mixture-of-experts" icon-placement="right" target="_blank" data-link-type="local" data-dynamic-properties="{"ctaUrl":"href"}" data-video-modal-type="media-center"> <span class="cds--link-text" data-link-text data-dynamic-inner-content="ctaLabel">Watch the latest podcast episodes</span>  <svg xmlns="http://www.w3.org/2000/svg" slot="icon" width="20" height="20" focusable="false" fill="currentColor" viewBox="0 0 20 20" aria-hidden="true"> <path d="M11.8 2.8L10.8 3.8 16.2 9.3 1 9.3 1 10.7 16.2 10.7 10.8 16.2 11.8 17.2 19 10z"></path> </svg>  </c4d-link-with-icon> </div> </div> <div class="media-player-ad-video__wrapper"> <div class="media-player-ad-video__wrapper__background"></div> <div class="media-player-ad-video__wrapper__overlay"></div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="standalone-title enhanced-title text"> <h2 class="expressive-heading-05 "> How generative AI works </h2> <a data-title="How generative AI works" name="How+generative+AI+works"></a> </div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-18bb177918" data-dynamic-inner-content="description"> <p>In general, generative AI operates in three phases:</p> <ol><li><strong>Training, </strong>to create a foundation model.</li><li><strong>Tuning, </strong>to adapt the model to a specific application.</li><li><strong>Generation, evaluation and more tuning, </strong>to improve accuracy.<strong><br /> </strong></li></ol> </div></div> <div class="standalone-title enhanced-title text"> <h3 class="expressive-heading-04 ">Training</h3> </div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-9b91a04948" data-dynamic-inner-content="description"> <p>Generative AI begins with a "foundation model"; a deep learning model that serves as the basis for multiple different types of generative AI applications.</p> <p>The most common foundation models today are <a href="https://www.ibm.com/think/topics/large-language-models" target="_self" rel="noopener noreferrer">large language models (LLMs)</a>, created for text generation applications. But there are also foundation models for image, video, sound or music generation, and multimodal foundation models that support several kinds of content.</p> <p>To create a foundation model, practitioners train a deep learning algorithm on huge volumes of relevant raw, unstructured, unlabeled data, such as terabytes or petabytes of data text or images or video from the internet. The training yields a <a href="https://www.ibm.com/topics/neural-networks" target="_self" rel="noopener noreferrer">neural network</a> of billions of <em>parameters</em>—encoded representations of the entities, patterns and relationships in the data—that can generate content autonomously in response to prompts. This is the foundation model.</p> <p>This training process is compute-intensive, time-consuming and expensive. It requires thousands of clustered graphics processing units (GPUs) and weeks of processing, all of which typically costs millions of dollars. Open source foundation model projects, such as Meta's Llama-2, enable gen AI developers to avoid this step and its costs.</p> </div></div> <div class="standalone-title enhanced-title text"> <h3 class="expressive-heading-04 ">Tuning</h3> </div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-1022e6fadf" data-dynamic-inner-content="description"> <p>Next, the model must be tuned to a specific content generation task. This can be done in various ways, including:</p> <ul><li>Fine-tuning, which involves feeding the model application-specific labeled data—questions or prompts the application is likely to receive, and corresponding correct answers in the wanted format.<br /> <br /> </li><li>Reinforcement learning with human feedback (RLHF), in which human users evaluate the accuracy or relevance of model outputs so that the model can improve itself. This can be as simple as having people type or talk back corrections to a chatbot or virtual assistant.</li></ul> </div></div> <div class="standalone-title enhanced-title text"> <h3 class="expressive-heading-04 ">Generation, evaluation and more tuning</h3> </div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-8d18895519" data-dynamic-inner-content="description"> <p>Developers and users regularly assess the outputs of their generative AI apps, and further tune the model—even as often as once a week—for greater accuracy or relevance. In contrast, the foundation model itself is updated much less frequently, perhaps every year or 18 months.</p> <p>Another option for improving a gen AI app's performance is retrieval augmented generation<em> </em>(RAG), a technique for extending the foundation model to use relevant sources outside of the training data to refine the parameters for greater accuracy or relevance.<br /> </p> </div></div> <div class="standalone-title enhanced-title text"> <h2 class="expressive-heading-05 "> Benefits of AI </h2> <a data-title="Benefits of AI " name="Benefits+of+AI%C2%A0"></a> </div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-7d73c960b7" data-dynamic-inner-content="description"> <p>AI offers numerous benefits across various industries and applications. Some of the most commonly cited benefits include:</p> <ul><li><strong>Automation of repetitive tasks.</strong></li><li><strong>More and faster insight from data.<br /> </strong></li><li><strong>Enhanced decision-making.<br /> </strong></li><li><strong>Fewer human errors.</strong></li><li><strong>24x7 availability.</strong></li><li><strong>Reduced physical risks.</strong></li></ul> </div></div> <div class="standalone-title enhanced-title text"> <h3 class="expressive-heading-04 ">Automation of repetitive tasks</h3> </div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-ff1a760680" data-dynamic-inner-content="description"> <p>AI can automate routine, repetitive and often tedious tasks—including digital tasks such as data collection, entering and preprocessing, and physical tasks such as warehouse stock-picking and manufacturing processes. This automation frees to work on higher value, more creative work.</p> </div></div> <div class="standalone-title enhanced-title text"> <h3 class="expressive-heading-04 ">Enhanced decision-making</h3> </div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-c07d17b275" data-dynamic-inner-content="description"> <p>Whether used for decision support or for fully automated decision-making, AI enables faster, more accurate predictions and reliable, <a href="https://www.ibm.com/think/topics/data-driven-decision-making" target="_self" rel="noopener noreferrer">data-driven decisions</a>. Combined with automation, AI enables businesses to act on opportunities and respond to crises as they emerge, in real time and without human intervention.</p> </div></div> <div class="standalone-title enhanced-title text"> <h3 class="expressive-heading-04 ">Fewer human errors<br /></h3> </div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-db799cdca0" data-dynamic-inner-content="description"> <p>AI can reduce human errors in various ways, from guiding people through the proper steps of a process, to flagging potential errors before they occur, and fully automating processes without human intervention. This is especially important in industries such as healthcare where, for example, AI-guided surgical robotics enable consistent precision.</p> <p>Machine learning algorithms can continually improve their accuracy and further reduce errors as they're exposed to more data and "learn" from experience.</p> </div></div> <div class="standalone-title enhanced-title text"> <h3 class="expressive-heading-04 ">Round-the-clock availability and consistency</h3> </div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-4e1f8c0822" data-dynamic-inner-content="description"> <p>AI is always on, available around the clock, and delivers consistent performance every time. Tools such as AI chatbots or virtual assistants can lighten staffing demands for customer service or support. In other applications—such as materials processing or production lines—AI can help maintain consistent work quality and output levels when used to complete repetitive or tedious tasks.</p> </div></div> <div class="standalone-title enhanced-title text"> <h3 class="expressive-heading-04 ">Reduced physical risk</h3> </div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-068af0b617" data-dynamic-inner-content="description"> <p>By automating dangerous work—such as animal control, handling explosives, performing tasks in deep ocean water, high altitudes or in outer space—AI can eliminate the need to put human workers at risk of injury or worse. While they have yet to be perfected, self-driving cars and other vehicles offer the potential to reduce the risk of injury to passengers.</p> </div></div> <div class="standalone-title enhanced-title text"> <h2 class="expressive-heading-05 "> AI use cases </h2> <a data-title="AI use cases " name="AI+use+cases%C2%A0"></a> </div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-4a47f68f4a" data-dynamic-inner-content="description"> <p>The real-world applications of AI are many. Here is just a small sampling of use cases across various industries to illustrate its potential:</p> </div></div> <div class="standalone-title enhanced-title text"> <h3 class="expressive-heading-04 ">Customer experience, service and support</h3> </div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-fc3dd059b3" data-dynamic-inner-content="description"> <p>Companies can implement AI-powered chatbots and virtual assistants to handle customer inquiries, support tickets and more. These tools use <a href="https://www.ibm.com/topics/natural-language-processing" target="_self" rel="noopener noreferrer">natural language processing</a> (NLP) and generative AI capabilities to understand and respond to customer questions about order status, product details and return policies.</p> <p>Chatbots and virtual assistants enable always-on support, provide faster answers to frequently asked questions (FAQs), free human agents to focus on higher-level tasks, and give customers faster, more consistent service.</p> </div></div> <div class="standalone-title enhanced-title text"> <h3 class="expressive-heading-04 ">Fraud detection</h3> </div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-1958574f74" data-dynamic-inner-content="description"> <p>Machine learning and deep learning algorithms can analyze transaction patterns and flag anomalies, such as unusual spending or login locations, that indicate fraudulent transactions. This enables organizations to respond more quickly to potential fraud and limit its impact, giving themselves and customers greater peace of mind.</p> </div></div> <div class="standalone-title enhanced-title text"> <h3 class="expressive-heading-04 ">Personalized marketing</h3> </div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-2715d978b4" data-dynamic-inner-content="description"> <p>Retailers, banks and other customer-facing companies can use AI to create personalized customer experiences and marketing campaigns that delight customers, improve sales and prevent churn. Based on data from customer purchase history and behaviors, deep learning algorithms can recommend products and services customers are likely to want, and even generate personalized copy and special offers for individual customers in real time.</p> </div></div> <div class="standalone-title enhanced-title text"> <h3 class="expressive-heading-04 ">Human resources and recruitment</h3> </div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-807330656a" data-dynamic-inner-content="description"> <p>AI-driven recruitment platforms can streamline hiring by screening resumes, matching candidates with job descriptions, and even conducting preliminary interviews using video analysis. These and other tools can dramatically reduce the mountain of administrative paperwork associated with fielding a large volume of candidates. It can also reduce response times and time-to-hire, improving the experience for candidates whether they get the job or not.</p> </div></div> <div class="standalone-title enhanced-title text"> <h3 class="expressive-heading-04 ">Application development and modernization</h3> </div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-2ea89ed2c4" data-dynamic-inner-content="description"> <p>Generative AI code generation tools and automation tools can streamline repetitive coding tasks associated with application development, and accelerate the migration and modernization (reformatting and replatorming) of legacy applications at scale. These tools can speed up tasks, help ensure code consistency and reduce errors.</p> </div></div> <div class="standalone-title enhanced-title text"> <h3 class="expressive-heading-04 ">Predictive maintenance</h3> </div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-c5a3d8d5a6" data-dynamic-inner-content="description"> <p>Machine learning models can analyze data from sensors, Internet of Things (IoT) devices and operational technology (OT) to forecast when maintenance will be required and predict equipment failures before they occur. AI-powered preventive maintenance helps prevent downtime and enables you to stay ahead of supply chain issues before they affect the bottom line.</p> </div></div> <div class="standalone-title enhanced-title text"> <h2 class="expressive-heading-05 "> AI challenges and risks </h2> <a data-title="AI challenges and risks " name="AI+challenges+and+risks%C2%A0"></a> </div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-6d8d39dd8c" data-dynamic-inner-content="description"> <p>Organizations are scrambling to take advantage of the latest AI technologies and capitalize on AI's many benefits. This rapid adoption is necessary, but adopting and maintaining AI workflows comes with challenges and risks.</p> </div></div> <div class="standalone-title enhanced-title text"> <h3 class="expressive-heading-04 ">Data risks</h3> </div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-ab657bd0f8" data-dynamic-inner-content="description"> <p>AI systems rely on <a href="https://www.ibm.com/think/topics/data-management" target="_self" rel="noopener noreferrer">data sets</a> that might be vulnerable to data poisoning, data tampering, data bias or <a href="https://www.ibm.com/think/topics/cyber-attack" target="_self" rel="noopener noreferrer">cyberattacks</a> that can lead to data breaches. Organizations can mitigate these risks by protecting <a href="https://www.ibm.com/think/topics/data-integrity" target="_self" rel="noopener noreferrer">data integrity</a> and implementing security and availability throughout the entire AI lifecycle, from development to training and deployment and postdeployment.</p> </div></div> <div class="standalone-title enhanced-title text"> <h3 class="expressive-heading-04 ">Model risks</h3> </div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-292a8799da" data-dynamic-inner-content="description"> <p><a href="https://www.ibm.com/think/topics/threat-actor" target="_self" rel="noopener noreferrer">Threat actors</a> can target AI models for theft, reverse engineering or unauthorized manipulation. Attackers might compromise a model’s integrity by tampering with its architecture, weights or parameters; the core components that determine a model’s behavior, accuracy and performance.</p> </div></div> <div class="standalone-title enhanced-title text"> <h3 class="expressive-heading-04 ">Operational risks</h3> </div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-3fa4b5875f" data-dynamic-inner-content="description"> <p>Like all technologies, models are susceptible to <a href="https://www.ibm.com/think/topics/operational-risk" target="_self" rel="noopener noreferrer">operational risks</a> such as model drift, bias and breakdowns in the governance structure. Left unaddressed, these risks can lead to system failures and cybersecurity vulnerabilities that threat actors can use.</p> </div></div> <div class="standalone-title enhanced-title text"> <h3 class="expressive-heading-04 ">Ethics and legal risks</h3> </div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-ac8e9cfd4d" data-dynamic-inner-content="description"> <p>If organizations don’t prioritize safety and ethics when developing and deploying AI systems, they risk committing privacy violations and producing biased outcomes. For example, <a href="https://www.ibm.com/think/topics/ai-bias" target="_self" rel="noopener noreferrer">biased training data</a> used for hiring decisions might reinforce gender or racial stereotypes and create AI models that favor certain demographic groups over others.</p> </div></div> <div class="standalone-title enhanced-title text"> <h2 class="expressive-heading-05 "> AI ethics and governance </h2> <a data-title="AI ethics and governance " name="AI+ethics+and+governance%C2%A0"></a> </div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-5f595d96a4" data-dynamic-inner-content="description"> <p><a href="https://www.ibm.com/think/topics/ai-ethics" target="_self" rel="noopener noreferrer">AI ethics</a> is a multidisciplinary field that studies how to optimize AI's beneficial impact while reducing risks and adverse outcomes. Principles of AI ethics are applied through a system of <a href="https://www.ibm.com/think/topics/ai-governance" target="_self" rel="noopener noreferrer">AI governance</a> consisted of guardrails that help ensure that AI tools and systems remain safe and ethical.</p> <p>AI governance encompasses oversight mechanisms that address risks. An ethical approach to AI governance requires the involvement of a wide range of stakeholders, including developers, users, policymakers and ethicists, helping to ensure that AI-related systems are developed and used to align with society's values.</p> <p>Here are common values associated with AI ethics and <a href="https://www.ibm.com/think/topics/responsible-ai" target="_self" rel="noopener noreferrer">responsible AI</a>:<br /> </p> </div></div> <div class="pictogram-item"> <c4d-content-item horizontal> <svg fill="currentColor" slot="media" class="speech cds--pictogram-item__pictogram" data-autoid="c4d--pictogram-item__pictogram" focusable="false" viewBox="0 0 80 80" height="80" width="80" role="img"> <use href="#speech" height="80" width="80"></use> <defs> <linearGradient id="pictogram-color-gradient-180-blue-to-purple" gradientTransform="rotate(90)"> <stop offset="0%" stop-color="#0f62fe"/> <stop offset="100%" stop-color="#8a3ffc"/> </linearGradient> <linearGradient 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transparency </c4d-content-item-heading> <c4d-content-item-paragraph> <div class="cms-richtext " id="rich-text-15ac9692d3" data-dynamic-inner-content="description"> <p>Organizations should implement clear responsibilities and governance structures for the development, deployment and outcomes of AI systems. In addition, users should be able to see how an AI service works, evaluate its functionality, and comprehend its strengths and limitations. 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It is crucial to be able to protect AI models that might contain personal information, control what data goes into the model in the first place, and to build adaptable systems that can adjust to changes in regulation and attitudes around AI ethics.</p> </div> </c4d-content-item-paragraph> </c4d-content-item> </div> <div class="standalone-title enhanced-title text"> <h2 class="expressive-heading-05 "> Weak AI vs. Strong AI </h2> <a data-title="Weak AI vs. Strong AI " name="Weak+AI+vs.+Strong+AI%C2%A0"></a> </div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-bc48b8f27d" data-dynamic-inner-content="description"> <p>In order to contextualize the use of AI at various levels of complexity and sophistication, researchers have defined several types of AI that refer to its level of sophistication:</p> <p><strong>Weak AI</strong>: Also known as “narrow AI,” defines AI systems designed to perform a specific task or a set of tasks. Examples might include “smart” voice assistant apps, such as Amazon’s Alexa, Apple’s Siri, a social media chatbot or the autonomous vehicles promised by Tesla.</p> <p><strong><a href="https://www.ibm.com/think/topics/strong-ai" target="_self" rel="noopener noreferrer">Strong AI</a></strong>: Also known as “artificial general intelligence” (AGI) or “general AI,” possess the ability to understand, learn and apply knowledge across a wide range of tasks at a level equal to or <a href="https://www.ibm.com/think/topics/artificial-superintelligence" target="_self" rel="noopener noreferrer">surpassing human intelligence</a>. This level of AI is currently theoretical and no known AI systems approach this level of sophistication. Researchers argue that if AGI is even possible, it requires major increases in computing power. Despite recent advances in AI development, self-aware AI systems of science fiction remain firmly in that realm.</p> </div></div> <div class="standalone-title enhanced-title text"> <h2 class="expressive-heading-05 "> History of AI </h2> <a data-title="History of AI " name="History+of+AI%C2%A0"></a> </div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-f7aeba48a2" data-dynamic-inner-content="description"> <p>The idea of "a machine that thinks" dates back to ancient Greece. But since the advent of electronic computing (and relative to some of the topics discussed in this article) important events and milestones in the evolution of AI include the following:</p> <p><strong>1950</strong><br /> Alan Turing publishes <a href="https://courses.cs.umbc.edu/471/papers/turing.pdf" target="_blank" rel="noopener noreferrer"><span class="ibm_icon_launch_external_after">Computing Machinery and Intelligence</span></a>. In this paper, Turing—famous for breaking the German ENIGMA code during WWII and often referred to as the "father of computer science"—asks the following question: "Can machines think?"</p> <p>From there, he offers a test, now famously known as the "Turing Test," where a human interrogator would try to distinguish between a computer and human text response. While this test has undergone much scrutiny since it was published, it remains an important part of the history of AI, and an ongoing concept within philosophy as it uses ideas around linguistics.</p> <p><strong>1956</strong><br /> John McCarthy coins the term "artificial intelligence" at the first-ever AI conference at Dartmouth College. (McCarthy went on to invent the Lisp language.) Later that year, Allen Newell, J.C. Shaw and Herbert Simon create the Logic Theorist, the first-ever running AI computer program.</p> <p><strong>1967</strong><br /> Frank Rosenblatt builds the Mark 1 Perceptron, the first computer based on a neural network that "learned" through trial and error. Just a year later, Marvin Minsky and Seymour Papert publish a book titled Perceptrons, which becomes both the landmark work on neural networks and, at least for a while, an argument against future neural network research initiatives.</p> <p><strong>1980</strong><br /> Neural networks, which use a backpropagation algorithm to train itself, became widely used in AI applications.</p> <p><strong>1995</strong><br /> Stuart Russell and Peter Norvig publish <a href="https://aima.cs.berkeley.edu/" target="_blank" rel="noopener noreferrer"><span class="ibm_icon_launch_external_after">Artificial Intelligence: A Modern Approach</span></a>, which becomes one of the leading textbooks in the study of AI. In it, they delve into four potential goals or definitions of AI, which differentiates computer systems based on rationality and thinking versus acting.</p> <p><strong>1997</strong><br /> IBM's Deep Blue beats then world chess champion Garry Kasparov, in a chess match (and rematch).</p> <p><strong>2004</strong><br /> John McCarthy writes a paper, <a href="https://www-formal.stanford.edu/jmc/whatisai.pdf" target="_blank" rel="noopener noreferrer"><span class="ibm_icon_launch_external_after">What Is Artificial Intelligence?</span></a>, and proposes an often-cited definition of AI. By this time, the era of big data and cloud computing is underway, enabling organizations to manage ever-larger data estates, which will one day be used to train AI models. </p> <p><strong>2011</strong><br /> IBM Watson® beats champions Ken Jennings and Brad Rutter at Jeopardy! Also, around this time, data science begins to emerge as a popular discipline.</p> <p><strong>2015</strong><br /> Baidu's Minwa supercomputer uses a special deep neural network called a convolutional neural network to identify and categorize images with a higher rate of accuracy than the average human.</p> <p><strong>2016</strong><br /> DeepMind's AlphaGo program, powered by a deep neural network, beats Lee Sodol, the world champion Go player, in a five-game match. The victory is significant given the huge number of possible moves as the game progresses (over 14.5 trillion after just four moves). Later, Google purchased DeepMind for a reported USD 400 million.</p> <p><strong>2022</strong><br /> A rise in <a href="https://www.ibm.com/think/topics/large-language-models" target="_self" rel="noopener noreferrer">large language models</a> or LLMs, such as OpenAI’s ChatGPT, creates an enormous change in performance of AI and its potential to drive enterprise value. With these new generative AI practices, deep-learning models can be pretrained on large amounts of data.</p> <p><strong>2024</strong><br /> The latest <a href="https://www.ibm.com/think/insights/artificial-intelligence-trends" target="_self" rel="noopener noreferrer">AI trends</a> point to a continuing AI renaissance. Multimodal models that can take multiple types of data as input are providing richer, more robust experiences. These models bring together <a href="https://www.ibm.com/think/topics/computer-vision" target="_self" rel="noopener noreferrer">computer vision</a> image recognition and NLP speech recognition capabilities. 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