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href="https://web.archive.org/web/20120411142320/https://hub.interoute.com/" title="hub">Hub</a> </li> </ul> </li> <li class="menu-7494 menuparent menu-path-node-147 even last"> <a href="/web/20120411142320/http://www.interoute.com/contact-us" title="Contact us">Contact us</a> <ul> <li class="menu-7493 menu-path-node-146 first odd last"> <a href="/web/20120411142320/http://www.interoute.com/about-us/contact-us/online-enquiries" title="Online enquiries">Online enquiries</a> </li> </ul> </li> </ul> </div> </div> </div> </div> </div> </div> <div id="body" class="what-is-vdc"> <div id="content-outer" class="test"> <div id="content-inner"> <div id="content-content" style="min-height:"> <div class="page-VDC"> <div class="contentbox"> <div class="contentboxTitle"> <h1> <span>Virtual Data Centre</span> </h1><a title="Download Datasheet PDF" href="/web/20120411142320/http://www.interoute.com/sites/default/files/Interoute_VDC_DataSheet_EN_Crop[3].pdf" target="_blank">Download Datasheet PDF</a> <img style="padding-top: 8px;" alt="pdf icon" src="/web/20120411142320im_/http://www.interoute.com/sites/default/files/pdficon.png"/> </div> <div class="contentboxLeft imgArea"> <img title="Virtual Data Centre" src="/web/20120411142320im_/http://www.interoute.com/sites/all/themes/interoute/_img/VDC_tpl/product_vpn.jpg" alt="Virtual Data Centre" style="border-width:0px;"/> </div> <div class="contentboxRight"> <div class="contentboxRightBoxText"> <p> Interoute's Virtual Data Centre allows businesses to take advantage of a flexible cloud of computing resources, without the complexity and costs associated with physical hardware. Click the Enquire button below to find out more about our cloud hosting and infrastructure as a service (IaaS) products. </p> </div> <div class="contentboxRightBoxList"> <h2> <span>Key solution benefits:</span> </h2> <ul> <li>Scalable and flexible </li> <li>Enterprise hardware </li> <li>VPN integrated </li> <li>Free traffic in/out </li> <li>Inherently Secure </li> </ul> </div> <div class="contentboxRightBoxButtons"> <ul> <li> <a title="Buy" class="expressInterest" href="https://web.archive.org/web/20120411142320/http://hub.interoute.com/OnlineOrders/CloudStoreForm.aspx?OrderType=11&ActionType=1" target="_blank"><img src="/web/20120411142320im_/http://www.interoute.com/sites/all/themes/interoute/_img/VDC_tpl/buy-button.png" alt="Buy Button"/></a> </li> <li> <a title="Free Trial" class="expressInterest" href="https://web.archive.org/web/20120411142320/http://hub.interoute.com/OnlineOrders/CloudStoreForm.aspx?OrderType=11&ActionType=2" target="_blank"><img src="/web/20120411142320im_/http://www.interoute.com/sites/all/themes/interoute/_img/VDC_tpl/free-trial-button.png" alt="Free Trial Button"/></a> </li> </ul> </div> </div> </div> <div class="VDC-node-container"> <h3 class="VDC-node-title"> What is VDC </h3> <div id="node-VDC" class="node node-VDC"> <ul id="tabs"> <li class=" active"> <a href="?section=intro">Intro</a> </li> <li class=""> <a href="?section=Video%20Demos">Video Demos</a> </li> <li class=""> <a href="?section=Application%20Centre">Application Centre</a> </li> <li class=""> <a href="?section=FAQs">FAQs</a> </li> <li class=""> <a href="?section="></a> </li> </ul> <div class="node-content"> <div id="intro" class="active"> <p> <img src="/web/20120411142320im_/http://www.interoute.com/sites/default/files/ordercreatedeploy4.png" alt="3 easy steps: Order, Create and Deploy" title="3 easy steps: Order, Create and Deploy" width="66" height="315" style="margin-top: 0px; margin-bottom: 0px; margin-left: 5px; margin-right: 5px; float: right;"/>The Interoute Virtual Data Centre (VDC) is an Enterprise class infrastructure as a service (IaaS) offering on-demand computing,cloud hosting, cloud storage and applications integrated into the heart of your IT infrastructure. VDC is the first cloud computing service that can be deployed to fulfill all of your private, public or hybrid cloud computing and cloud hosting demands. </p> <p> The virtual data centre (VDC) specifically meets the demands of Enterprise ICT by addressing the critical success factors of the IT manager when choosing whether to build a private cloud or buy a public one. </p> <ul> <li> <strong>Security</strong> – built into the fabric of Interoute’s MPLS network leveraging the secure standard for corporate networking </li> </ul> <ul> <li> <strong>Compliance</strong> – Interoute has the largest footprint, control and ownership of its own facilities in Europe, ensuring location and access control is sensitive to your demands </li> </ul> <ul> <li> <strong>Integration</strong> – Because we’re using well understood networking technologies and not building an island of computing Interoute VDC can be used either to extend your web presence or build out your internal corporate IT infrastructure </li> </ul> <ul> <li> <strong>Architecture</strong> – hypervisor independent and open standards based, ensuring as technology change Interoute is able to lead, react and respond with a best in class service </li> </ul> <p>   </p> <p>   </p> <h3> <strong>Public Cloud Simplicity, Private Cloud Security </strong> </h3> <p> The Interoute VDC has all the characteristics of a public cloud; the ability to burst, pay as you go pricing and real-time deployment. It is the integration of Interoute’s MPLS/IP network that makes this a cloud delivered using the Internet or as part of your corporate infrastructure eliminating the cost and resource constraints of the private cloud. MPLS has been trusted for the past 10 years by the world’s largest corporation as a technology that provides “Internet any-to-any access” but with label separated security. MPLS is routinely used in the most sensitive of environments given its absolute separation from the public Internet. By combining scalable elastic computing with the most trusted network technology Interoute has created a truly unique enterprise-computing platform, the first without compromises.   </p> <table id="attachments" class="sticky-enabled"> <thead> <tr> <th></th> <th> Attachment </th> <th> Size </th> </tr> </thead> <tbody> <tr class="odd"> <td> <img src="/web/20120411142320im_/http://www.interoute.com/sites/all/themes/interoute/_img/s.gif" alt="file format" class="file-format fileext-unknown fileext-pdf" width="16" height="16" style="width:16px;height:16px;"/> </td> <td> <a href="https://web.archive.org/web/20120411142320/http://www.interoute.com/sites/default/files/resources/node-attachments/Product/interoute_vdc_datasheet_pdf__11828.pdf">Interoute VDC datasheet (PDF)</a> </td> <td> 2.16 MB </td> </tr> <tr class="even"> <td> <img src="/web/20120411142320im_/http://www.interoute.com/sites/all/themes/interoute/_img/s.gif" alt="file format" class="file-format fileext-unknown fileext-pdf" width="16" height="16" style="width:16px;height:16px;"/> </td> <td> <a href="https://web.archive.org/web/20120411142320/http://www.interoute.com/sites/default/files/resources/node-attachments/Product/interoute_virtual_data_centre_and_security_whitepa_71787.pdf">Interoute Virtual Data Centre and Security Whitepaper (PDF)</a> </td> <td> 380.82 KB </td> </tr> </tbody> </table> </div> <div id="Video Demos" class="inactive"> <table border="0" cellpadding="30" width="100%"> <tbody> <tr> <td> <p> <strong>Login & buy</strong> </p> <p> <strong> </strong><a href="https://web.archive.org/web/20120411142320/http://hub.interoute.com/access/vdc/help/video/login.html" target="_blank"><img src="/web/20120411142320im_/http://www.interoute.com/sites/default/files/loginbuy.png" alt="Login and buy screen" title="Play video - Login and buy" width="208" height="139" style="border-style: initial; border-color: initial;"/></a> </p> </td> <td> <p> <strong><span style="white-space: pre;">Home screen</span></strong> </p> <p> <strong><span style="white-space: pre;"><a href="https://web.archive.org/web/20120411142320/http://hub.interoute.com/access/vdc/help/video/homescreen.html"><img src="/web/20120411142320im_/http://www.interoute.com/sites/default/files/home.png" alt="Home screen" title="Play video - Home screen" width="209" height="138" style="border-style: initial; border-color: initial;"/></a></span></strong> </p> </td> </tr> <tr> <td> <p>   </p> <p> <strong><span style="white-space: pre;">C</span>reate Virtual Appliance and Machine</strong> </p> <p> <strong><a href="https://web.archive.org/web/20120411142320/http://hub.interoute.com/access/vdc/help/video/createvavm.html" target="_blank"><img src="/web/20120411142320im_/http://www.interoute.com/sites/default/files/createvirtualappliancemachine.png" alt="Create Virtual Appliance and Machine screen" title="Play video: Create Virtual Appliance and Machine" width="205" height="137" style="border-style: initial; border-color: initial;"/></a></strong> </p> <p> <strong><br/></strong> </p> </td> <td> <p>   </p> <p> <strong>       Private IP to Network</strong> </p> <p> <strong><span style="white-space: pre;"><a href="https://web.archive.org/web/20120411142320/http://hub.interoute.com/access/vdc/help/video/addprivatetonetwork.html" target="_blank"><img src="/web/20120411142320im_/http://www.interoute.com/sites/default/files/privateiptonetwork.png" alt="Private IP to Network screen" title="Play video: Private IP to Network" width="206" height="137" style="border-style: initial; border-color: initial;"/></a></span></strong> </p> <p> <strong><span style="white-space: pre;"><br/></span></strong> </p> </td> </tr> <tr> <td> <p> <strong><span style="white-space: pre;">U</span>pload Disk Image</strong> </p> <p> <strong><a href="https://web.archive.org/web/20120411142320/http://hub.interoute.com/access/vdc/help/video/uploaddiskimage.html" target="_blank"><img src="/web/20120411142320im_/http://www.interoute.com/sites/default/files/uploaddiskimage.png" alt="Upload disk image screen" title="Play video: Upload disk image" width="205" height="136" style="border-style: initial; border-color: initial;"/></a></strong> </p> </td> <td>   </td> </tr> </tbody> </table> <p> <strong><span style="white-space: pre;"> </span></strong> </p> <p> <span style="white-space: pre;"> </span><strong><span style="white-space: pre;"> </span></strong> </p> <p>   </p> <p> <strong><span style="white-space: pre;"> </span></strong> </p> <p>   </p> <p> <span style="white-space: pre;"><strong><br/></strong></span> </p> <p> <strong><br/></strong> </p> </div> <div id="Application Centre" class="inactive"> <p> The following is a subset of preapproved Virtual Appliances supplied by Interoute. In addition to these Appliances you can easily import your own Virtual Machine images via the Hub. Migration to the service is further facilitated because the service is hypervisor agnostic - supporting VMDK, VDI, VHD, QCOW2 sparse and fixed virtual machine disk formats.  </p> <table border="0" cellspacing="1" cellpadding="5" width="100%"> <tbody> <tr> <td> <p> <img src="/web/20120411142320im_/http://www.interoute.com/sites/default/files/windows.png" alt="Windows logo" title="Windows logo" width="67" height="64" style="vertical-align: top;"/> </p> <p> <strong><span style="white-space: pre;">W</span>indows</strong> </p> </td> <td> <p> <img src="/web/20120411142320im_/http://www.interoute.com/sites/default/files/centos.png" alt="Centos logo" title="Centos logo" width="71" height="69" style="vertical-align: top;"/> </p> <p> <strong>CentOS</strong> </p> </td> <td> <p> <img src="/web/20120411142320im_/http://www.interoute.com/sites/default/files/suse.png" alt="SuSE logo" title="SuSE logo" width="72" height="72" style="vertical-align: top;"/> </p> <p> <strong>SuSE</strong> </p> </td> </tr> <tr> <td> <p>   </p> <p> <img src="/web/20120411142320im_/http://www.interoute.com/sites/default/files/debian.png" alt="Debian logo" title="Debian logo" width="57" height="68" style="vertical-align: top;"/> </p> <p> <strong>debian</strong> </p> </td> <td> <p>   </p> <p> <img src="/web/20120411142320im_/http://www.interoute.com/sites/default/files/redhat.png" alt="Redhat logo" title="Redhat logo" width="68" height="67" style="vertical-align: top;"/> </p> <p> <strong>Redhat</strong> </p> <p>   </p> </td> <td> <p>   </p> <p> <img src="/web/20120411142320im_/http://www.interoute.com/sites/default/files/ubuntu.png" alt="Ubuntu logo" title="Ubuntu logo" width="71" height="70" style="vertical-align: top;"/> </p> <p> <strong>Ubuntu</strong> </p> <p>   </p> </td> </tr> </tbody> </table> </div> <div id="FAQs" class="inactive"> <h3> FAQs </h3> <p> <a name="backtotop" id="backtotop"></a> </p> <ul style="width: 100%; float: left;"> <li> <a href="#whatisVDC" style="text-decoration: none; color: #0066cc;">What is a Virtual Data Centre?</a> </li> <li> <a href="#whatisvirtualappliance" style="text-decoration: none; color: #0066cc;">What is a Virtual Appliance?</a> </li> <li> <a href="#whatisvm" style="text-decoration: none; color: #0066cc;">What is a Virtual Machine?</a> </li> <li> <a href="#whatiscloudstore" style="text-decoration: none; color: #0066cc;">What is Interoute's Cloud Store?</a> </li> <li> <a href="#whatisvdcservice" style="text-decoration: none; color: #0066cc;">What is Interoute's VDC (Virtual Data Centre) Service?</a> </li> <li> <a href="#whatarebenefits" style="text-decoration: none; color: #0066cc;">What are the benefits of the Interoute VDC service?</a> </li> <li> <a href="#whiccountries" style="text-decoration: none; color: #0066cc;">In which countries is the Interoute VDC service available?</a> </li> <li> <a href="#caniname" style="text-decoration: none; color: #0066cc;">Can I name my VDC's?</a> </li> <li> <a href="#howlong" style="text-decoration: none; color: #0066cc;">How long does it take to set up a VDC service?</a> </li> <li> <a href="#wheremanage" style="text-decoration: none; color: #0066cc;">Where do I manage my VDC's?</a> </li> <li> <a href="#provideimage" style="text-decoration: none; color: #0066cc;">Can I provide my own Virtual Machine image?</a> </li> <li> <a href="#createsnapshot" style="text-decoration: none; color: #0066cc;">Can I create a snapshot of my Virtual Machine?</a> </li> <li> <a href="#adminaccess" style="text-decoration: none; color: #0066cc;">Can I have admin access to my Virtual Machines?</a> </li> <li> <a href="#spinup" style="text-decoration: none; color: #0066cc;">How quickly can I spin up machines time & how would they be billed?</a> </li> <li> <a href="#reports" style="text-decoration: none; color: #0066cc;">What reports do I get?</a> </li> <li> <a href="#backups" style="text-decoration: none; color: #0066cc;">Are backups possible?</a> </li> <li> <a href="#securedata" style="text-decoration: none; color: #0066cc;">How do you secure my data from others?</a> </li> <li> <a href="#pci-dss" style="text-decoration: none; color: #0066cc;">How does VDC comply with PCI-DSS, SAS 70 and ISO 27001?</a> </li> <li> <a href="#dynamicscale" style="text-decoration: none; color: #0066cc;">Does the infrastructure dynamically scale?</a> </li> <li> <a href="#techsupport" style="text-decoration: none; color: #0066cc;">Do you have technical support teams I can call?</a> </li> <li> <a href="#nofirewall" style="text-decoration: none; color: #0066cc;">I dont want a firewall as I dont need one, is this possible?</a> </li> <li> <a href="#changepass" style="text-decoration: none; color: #0066cc;">Where can I find my username and password for pre-built Interoute Images?</a> </li> <li> <a href="#managetemplate" style="text-decoration: none; color: #0066cc;">Can I manage Virtual Machine Templates?</a> </li> <li> <a href="#manageimages" style="text-decoration: none; color: #0066cc;">To what extent can I manage my Virtual Machine Images?</a> </li> <li> <a href="#makepersistent" style="text-decoration: none; color: #0066cc;">Can I make my Virtual Machines persistent?</a> </li> <li> <a href="#ossupport" style="text-decoration: none; color: #0066cc;">What Operating Systems does the VDC service support?</a> </li> <li> <a href="#isvdcelastic" style="text-decoration: none; color: #0066cc;">Is the VDC service elastic?</a> </li> </ul> <p> <a name="whatisVDC" id="whatisVDC"></a> </p> <h3> What is a Virtual Data Centre? </h3> <p> A Virtual Data Centre is an abstraction of a physical data centre. It offers the same infrastructure (network, storage, compute) in a virtualised environment; it offers Infrastructure As A Service. The infrastructure is available on demand, highly scalable and you only pay for what you use. </p> <p class="backtotop"> <a href="#backtotop" style="float: right; margin-bottom: 5px; text-decoration: none; color: #0066cc;">back to top</a> </p> <p> <a name="whatisvirtualappliance" id="whatisvirtualappliance"></a> </p> <h3> What is a Virtual Data Centre? </h3> <p> A Virtual Appliance comprises of one or more Virtual Machines. Each virtual machine is an independently installable run-time entity comprising an operating system, applications and other application-specific data. </p> <p class="backtotop"> <a href="#backtotop" style="float: right; margin-bottom: 5px; text-decoration: none; color: #0066cc;">back to top</a> </p> <p> <a name="whatisvm" id="whatisvm"></a> </p> <h3> What is a Virtual Machine? </h3> <p> A Virtual machine is a software implementation of a machine that executes programs like a physical machine. It is an independently installable run-time entity comprising an operating system, applications and other application-specific data. </p> <p class="backtotop"> <a href="#backtotop" style="float: right; margin-bottom: 5px; text-decoration: none; color: #0066cc;">back to top</a> </p> <p> <a name="whatiscloudstore" id="whatiscloudstore"></a> </p> <h3> What is Interoute's Cloud Store? </h3> <p> The Interoute Cloud Store is the one stop shop for all your enterprise ICT needs. The Cloud Store offers customers a variety of computing, storage, communications and connectivity cloud based services. Cloud Compute: Virtual Data Centre Service is Interoute's IaaS service Cloud Communicate: Interoute One Service for all SIP, Microsoft Lync and Conferencing requirements. Cloud connectivity: Unified Connectivity and Internet servoces ordered onlines </p> <p class="backtotop"> <a href="#backtotop" style="float: right; margin-bottom: 5px; text-decoration: none; color: #0066cc;">back to top</a> </p> <p> <a name="whatisvdcservice" id="whatisvdcservice"></a> </p> <h3> What is Interoute's VDC (Virtual Data Centre) Service? </h3> <p> Virtual Data Centre is Interoute's cloud Infrastructure As A Service (IaaS) offering. It allows businesses to take advantage of a flexible cloud of computing resources, without the complexity and costs associated with physical hardware. The service has all the familiarity of a public cloud computing service; on-tap appliances and servers, usage /utility based billing, elastic capacity and complete self control, but because of Interoutes scale and its role as the key European digital economy infrastructure provider is able to create an environment that whilst it has the simplicity of a public cloud it comes with the security of a completely private one. </p> <p class="backtotop"> <a href="#backtotop" style="float: right; margin-bottom: 5px; text-decoration: none; color: #0066cc;">back to top</a> </p> <p> <a name="whatarebenefits" id="whatarebenefits"></a> </p> <h3> Q: What are the benefits of the Interoute VDC service? </h3> <p> <span style="text-decoration: underline;">Simplicity</span><br/> Management:Online portal for purchasing, provisioning and management of your service. </p> <p> <span style="text-decoration: underline;">Elastic:</span><br/> Only use what you need </p> <p> <span style="text-decoration: underline;">Connectivity:</span><br/> Fully integrated with your VPN solution </p> <p> <span style="text-decoration: underline;">Security</span><br/> Built using infrastructure in Interoute ISO 27001, PCI-DSS, SAS-70 certified datacenters. Interoute owns and manages everything; from the duct of the network up to the server in the datacentre - no leasing from third parties. </p> <p> <span style="text-decoration: underline;">Control</span><br/> Chose the location of your data centre. Complete control over data: archive, backup, transfer to other Disaster Recovery site. Build your ICT service using multiple VLANs, DMZ, Firewalls, Load Balancers - designated and managed network functions rather than emulation </p> <p> <span style="text-decoration: underline;">Cost</span><br/> Cost saving benefits of public cloud with private cloud confidence and security. Data transfer between sites and Internet transfer is included (fair usage policy in place) </p> <p class="backtotop"> <a href="#backtotop" style="float: right; margin-bottom: 5px; text-decoration: none; color: #0066cc;">back to top</a> </p> <p> <a name="whiccountries" id="whiccountries"></a> </p> <h3> In which countries is the Interoute VDC service available? </h3> <p> VDC service infrastructure is based in London, Amsterdam, Geneva with additional locations (Hong Kong, Berlin, New York) available soon. </p> <p class="backtotop"> <a href="#backtotop" style="float: right; margin-bottom: 5px; text-decoration: none; color: #0066cc;">back to top</a> </p> <p> <a name="caniname" id="caniname"></a> </p> <h3> Can I name my VDC's? </h3> <p> Yes, you will have the option to appropriatly name your VDC, as its being created. </p> <p class="backtotop"> <a href="#backtotop" style="float: right; margin-bottom: 5px; text-decoration: none; color: #0066cc;">back to top</a> </p> <p> <a name="howlong" id="howlong"></a> </p> <h3> How long does it take to set up a VDC service? </h3> <p> The Interoute VDC service is enabled within three clicks. A Virtual Machine can be up and running and connected to your VPN (where applicable) in under 5 minutes. </p> <p class="backtotop"> <a href="#backtotop" style="float: right; margin-bottom: 5px; text-decoration: none; color: #0066cc;">back to top</a> </p> <p> <a name="wheremanage" id="wheremanage"></a> </p> <h3> Where do I manage my VDC's? </h3> <p> Management of your VDC service is through the VDC Control Centre. The Control Centre is accessed via the Interoute HUB portal. </p> <p class="backtotop"> <a href="#backtotop" style="float: right; margin-bottom: 5px; text-decoration: none; color: #0066cc;">back to top</a> </p> <p> <a name="provideimage" id="provideimage"></a> </p> <h3> Can I provide my own Virtual Machine image? </h3> <p> Yes. Your own Virtual Machine images can be imported into your Virtual Data Centre environment. This is acheived through the Interoute HUB portal; Image Importer is a function offerred allongside VDC Control Centre. </p> <p class="backtotop"> <a href="#backtotop" style="float: right; margin-bottom: 5px; text-decoration: none; color: #0066cc;">back to top</a> </p> <p> <a name="createsnapshot" id="createsnapshot"></a> </p> <h3> Can I create a snapshot of my Virtual Machine? </h3> <p> Yes. A VDC Virtual Machine snapshot captures the local disk data and hardware configuration (disks, memory, network interface cards etc.) of a Virtual Machine at a specific point in time. They provide an easy way of reverting a machine to a specific version by applying a previously captured snapshot image. Snapshots can be used in conjunction with a Virtual Machine as a staging server to test updates and hot fixes before deploying them to production servers. They are useful for system administrators who may want to return to virtual machine versions on a repeated basis; for example when supporting multiple versions of an application on multiple versions of Operating Systems. The snapshots can be managed alongside the Master or original Virtual Machine Image in the Appliances Library. Multiple snapshots can be taken, stored, renamed and browsed; the snapshot name indicating the Virtual Machine Image version. </p> <p class="backtotop"> <a href="#backtotop" style="float: right; margin-bottom: 5px; text-decoration: none; color: #0066cc;">back to top</a> </p> <p> <a name="adminaccess" id="adminaccess"></a> </p> <h3> Can I have admin access to my Virtual Machines? </h3> <p> Yes - the VDC service enables you with root level access to the Virtual Machines you create and manage. </p> <p class="backtotop"> <a href="#backtotop" style="float: right; margin-bottom: 5px; text-decoration: none; color: #0066cc;">back to top</a> </p> <p> <a name="spinup" id="spinup"></a> </p> <h3> How quickly can I spin up machines time & how would they be billed? </h3> <p> The time to "spin up" a machine depends on the size of the Virtual Machines disk size, but a 2GB hard disk Virtual Machine can take less than a minute to get up and running. The utility package bills you at the end of each month for virtual infrastructure resources used (virtual CPU, RAM, hard Disk + Block storage). Usage is calculated per hour.  </p> <p>   </p> <p> If you choose to use one of Interoute’s Microsoft images you will be charged a licence fee for each server which is deployed during a month. A standard edition Microsoft server is €15, whilst an enterprise edition is charged at €25. </p> <p class="backtotop"> <a href="#backtotop" style="float: right; margin-bottom: 5px; text-decoration: none; color: #0066cc;">back to top</a> </p> <p> <a name="reports" id="reports"></a> </p> <h3> What reports do I get? </h3> <p> Via the Hub portal monthly usage reports are available. Via the VDC Control Centre real time reports on infrastructure usage and assignment can be viewed. </p> <p class="backtotop"> <a href="#backtotop" style="float: right; margin-bottom: 5px; text-decoration: none; color: #0066cc;">back to top</a> </p> <p> <a name="backups" id="backups"></a> </p> <h3> Are backups possible? </h3> <p> As part of an IaaS you have complete control over the management of your data. Data management (backup, archiving, transfer) is under your control. Yes you can backup your data. </p> <p class="backtotop"> <a href="#backtotop" style="float: right; margin-bottom: 5px; text-decoration: none; color: #0066cc;">back to top</a> </p> <p> <a name="securedata" id="securedata"></a> </p> <h3> How do you secure my data from others? </h3> <p> Each customer has separate volumes on the iSCSI NAS. This inherently guarantees data security. </p> <p class="backtotop"> <a href="#backtotop" style="float: right; margin-bottom: 5px; text-decoration: none; color: #0066cc;">back to top</a> </p> <p> <a name="pcidss" id="pcidss"></a> </p> <h3> How does VDC comply with PCI-DSS, SAS 70 and ISO 27001? </h3> <p> The VDC Service is based on physical data centres that have all acheived PCI-DSS, SAS 70 and ISO 27001 certification. </p> <p class="backtotop"> <a href="#backtotop" style="float: right; margin-bottom: 5px; text-decoration: none; color: #0066cc;">back to top</a> </p> <p> <a name="dynamicscale" id="dynamicscale"></a> </p> <h3> Does the infrastructure dynamically scale? </h3> <p> The VDC service is elastic although it is not auto scaling. </p> <p class="backtotop"> <a href="#backtotop" style="float: right; margin-bottom: 5px; text-decoration: none; color: #0066cc;">back to top</a> </p> <p> <a name="techsupport" id="techsupport"></a> </p> <h3> Do you have technical support teams I can call? </h3> <p> The Interoute VDC service is a fully managed IaaS offering. Any issues with infrastructure can be raised and managed by the Interoute Operations Team contacted via 00800 4683 7681 and <a href="https://web.archive.org/web/20120411142320/mailto:vdc@interoute.com" style="text-decoration: none; color: #0066cc;">vdc@interoute.com</a> </p> <p class="backtotop"> <a href="#backtotop" style="float: right; margin-bottom: 5px; text-decoration: none; color: #0066cc;">back to top</a> </p> <p> <a name="nofirewall" id="nofirewall"></a> </p> <h3> I dont want a firewall as I dont need one, is this possible? </h3> <p> The VDC service enables you to create and manage your virtual data centre environment just as if it were a physical one. The inclusion, or not, of a network function (Load Balancer, Firewall etc.) is at your discretion. </p> <p class="backtotop"> <a href="#backtotop" style="float: right; margin-bottom: 5px; text-decoration: none; color: #0066cc;">back to top</a> </p> <p> <a name="changepass" id="changepass"></a> </p> <h3> Where can I find my username and password for pre-built Interoute Images? </h3> <p> The username and password can be found on the 'Description' tab of the Virtual machine. </p> <p> <img src="/web/20120411142320im_/http://www.interoute.com/sites/default/files/changepass.png" alt="Changepass screen" title="Change pass screenshot" width="446" height="247" style="border-style: none;"/> </p> <p class="backtotop"> <a href="#backtotop" style="float: right; margin-bottom: 5px; text-decoration: none; color: #0066cc;">back to top</a> </p> <p> <a name="managetemplate" id="managetemplate"></a> </p> <h3> Can I manage Virtual Machine Templates? </h3> <p> Yes. Through the Appliances Library you can manage Virtual Machine Image Templates. You can add, delete and edit Virtual Machine Images Templates. Controlling what Virtual Machine Images can be deployed into your VDC environment. </p> <p class="backtotop"> <a href="#backtotop" style="float: right; margin-bottom: 5px; text-decoration: none; color: #0066cc;">back to top</a> </p> <p> <a name="manageimages" id="manageimages"></a> </p> <h3> To what extent can I manage my Virtual Machine Images? </h3> <p> When you have created your Virtual Appliance (through the Virtual Datacentre view) you select Virtual Machine Image templates from your library and drag them into the Virtual Appliance. These Virtual Machine instances can then be edited before you deploy the Virtual Machine. You can edit the following attributes; name, description, CPU (number of virtual CPU) & RAM (amount of virtual RAM). </p> <p class="backtotop"> <a href="#backtotop" style="float: right; margin-bottom: 5px; text-decoration: none; color: #0066cc;">back to top</a> </p> <p> <a name="makepersistent" id="makepersistent"></a> </p> <h3> Can I make my Virtual Machines persistent? </h3> <p> Yes. Unlike some Cloud Service providers it is possible to make your VDC virtual machine persistent (as opposed to ephemeral). A persistent Virtual Machine image means that your Virtual Machine can be un-deployed and all changes made to that virtual machine (since deploying the template image) will be saved. Then when you redeploy it at a later date all the configuration changes and personalisation will have persisted with the image. </p> <p class="backtotop"> <a href="#backtotop" style="float: right; margin-bottom: 5px; text-decoration: none; color: #0066cc;">back to top</a> </p> <p> <a name="ossupport" id="ossupport"></a> </p> <h3> What Operating Systems does the VDC service support? </h3> <p> The VDC service supports virtually any x86 based Operating System. The OS can be obtained as a Virtual Machine Image/Appliance from the Interoute Cloud Store or uploaded as part of an OVF (Open Virtualisation Format) package. The OVF package contains a Virtual Machine disk with an associated OS installed upon it. </p> <p class="backtotop"> <a href="#backtotop" style="float: right; margin-bottom: 5px; text-decoration: none; color: #0066cc;">back to top</a> </p> <p> <a name="isvdcelastic" id="isvdcelastic"></a> </p> <h3> Is the VDC service elastic? </h3> <p> Yes the VDC service is elastic. The Compute, Storage and Network infrastructure elements can all expand and contract on demand and in line with your requirements. </p> <p class="backtotop"> <a href="#backtotop" style="float: right; margin-bottom: 5px; text-decoration: none; color: #0066cc;">back to top</a> </p> </div> <div id="" class="inactive"></div> </div> </div> </div> </div> </div> </div> </div> <div id="sidebar-right"> <div id="block-block-35" class="block-container"> <div class="block-connector"></div> <div class="clear-block block block-block"> <div class="blockOuterShell"> <div class="blockInnerShell"> <h2> Contact Us </h2> <div class="content"> <p> <img src="/web/20120411142320im_/http://www.interoute.com/sites/default/files/btn_chat_blue.gif" alt="chat" width="18" height="15"/>  <a href="https://web.archive.org/web/20120411142320/http://hub.interoute.com/access/vdc/help/chat.html" target="_blank">chat with our team</a> </p> <p> <img 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href="https://web.archive.org/web/20120411142320/http://www.interoute.com/vdc">Learn more about our Virtual Data Centre</a> </strong> </p> </div> </div> </div> </div> </div> <div id="block-block-37" class="block-container"> <div class="block-connector"></div> <div class="clear-block block block-block"> <div class="blockOuterShell"> <div class="blockInnerShell"> <h2> Watch the Unified Connectivity video </h2> <div class="content"> <p> <a href="https://web.archive.org/web/20120411142320/http://www.interoute.com/video/unified-connectivity-video" target="_blank"><img src="/web/20120411142320im_/http://www.interoute.com/sites/default/files/playictvideo.png" alt="Unified ICT video" title="Unified ICT - the new easy cost effective way to change your ICT services" width="189" height="124"/></a> </p> <p> Unified ICT - the new easy cost effective way to change your ICT services </p> </div> </div> </div> </div> </div> </div> </div> <div id="banner-left"> <div id="block-block-8" 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