Stitch Fix Support

<!DOCTYPE html> <html lang="en" data-date-format="non_us" dir="ltr"> <head> <meta name="csrf-param" content="authenticity_token" /> <meta name="csrf-token" content="YjSEqYPL3ZSvxPP9eL8X/CcV6+FlQLoho8XgIq+uoQn4s4Seci8YlqmDfzlv+8fpZsYT4+taQM62VwtiFunSZg==" /> <link rel='shortcut icon' href='https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/153023696933/fav_icon/FUs903c9L6MhqjLjtfcJTrHC42-2g5blJQ.png' /> <script src="https://www.datadoghq-browser-agent.com/us1/v5/datadog-rum.js" type="text/javascript"> </script> <script> window.DD_RUM && window.DD_RUM.init({ clientToken: 'pubdd0bb3d5f5dc2c174f0a84a789103b1a', applicationId: '37bdd05f-7759-427f-aef9-fa8f63f0f47b', // `site` refers to the Datadog site parameter of your organization // see https://docs.datadoghq.com/getting_started/site/ site: 'datadoghq.com', service: 'us-support-help-center', env: 'prod', // Specify a version number to identify the deployed version of your application in Datadog // version: '1.0.0', sessionSampleRate: 100, sessionReplaySampleRate: 20, trackUserInteractions: true, trackResources: true, trackLongTasks: true, defaultPrivacyLevel: 'mask-user-input', }); </script>   <link rel="stylesheet" href="https://assets.stitchfix.com/zendesk-helpcenter-ui/packs/css/792-6219df2daa829f9f5058.css" /> <link rel="stylesheet" href="https://assets.stitchfix.com/zendesk-helpcenter-ui/packs/css/knit-3db8aadada58a2a5e436.css" /> <script src="https://assets.stitchfix.com/zendesk-helpcenter-ui/packs/js/runtime-2ea8b00054c5a9942c43.js"></script> <script src="https://assets.stitchfix.com/zendesk-helpcenter-ui/packs/js/792-3fe9aa83d9f62407353c.js"></script> <script src="https://assets.stitchfix.com/zendesk-helpcenter-ui/packs/js/knit-87e6c8d2565962968e42.js"></script>   <script src="https://cdn.cookielaw.org/scripttemplates/otSDKStub.js" type="text/javascript" charset="UTF-8" data-domain-script="a8a1d6cf-f58b-450c-91ff-8511bb43ff37" ></script> <script type="text/javascript"> function OptanonWrapper() { } </script>   <script src="https://code.jquery.com/jquery-3.6.0.min.js"></script> <img src="https://res.cloudinary.com/stitch-fix-email/image/upload/v1629825541/2024/05/22_enUS_N_portalImages_999/portal-offline-bot-us.png" alt="Contact Form Bot" id="fakebot-signin-img" onclick="window.open('/support/tickets/new?ticket_form=ask_a_question','_self')">  <script> window.fcWidgetMessengerConfig = { config: { headerProperty: { //If you have multiple sites you can use the appName and appLogo to overwrite the values. appName: 'Stitch Fix', appLogo: 'https://d1qb2nb5cznatu.cloudfront.net/startups/i/2473-2c38490d8e4c91660d86ff54ba5391ea-medium_jpg.jpg?buster=1518574527', }, content: { placeholders: { search_field: 'Search', reply_field: 'Reply', csat_reply: 'Add your comments here' }, actions: { csat_yes: 'Yes', csat_no: 'No', push_notify_yes: 'Yes', push_notify_no: 'No', csat_submit: 'Submit' }, headers: { chat: 'Chat with Us', faq: 'Solution Articles', faq_search_not_available: 'No articles were found for ', faq_useful: 'Was this article helpful?', faq_thankyou: 'Thank you for your feedback', faq_message_us: 'Message Us', push_notification: 'Don\'t miss out on any replies! Allow push notifications?', csat_question: 'Did we address your concerns??', csat_yes_question: 'How would you rate this interaction?', csat_no_question: 'How could we have helped better?', csat_thankyou: 'Thanks for the response', csat_rate_here: 'Submit your rating here', channel_response: { offline: 'We are currently away. Our hours are 8AM-6PM Central.', online: { minutes: { one: "Currently replying in {!time!} minutes ", more: "Typically replies in {!time!} minutes" }, hours: { one: "Currently replying in under an hour", more: "Typically replies in {!time!} hours", } } } } } } } </script> <script> $(document).ready(function () { //console.log("dom ready!"); }); window.addEventListener("load", (event) => { //console.log("page loaded!"); }); </script> <script> const StitchFix = { api_base_url: "https://www.stitchfix.com", client_info_url: '/api/zendesk/logged_in_client_info.json', freshchat_jwt_url: '/client-auth-api/api/freshchat_jwt', freshchat_widget_url: '//fw-cdn.com/11348389/4032129.js', //dummy_jwt: 'eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCJ9.eyJyZWZlcmVuY2VfaWQiOiI4Njc1MzA5IiwiZnJlc2hjaGF0X3V1aWQiOiI2NzUzYmFlMS0yM2I4LTQ0MjMtYjVmNi0yOThmMjQ2YmEzZmQiLCJpYXQiOjE3MTk0MTU5OTIsImV4cCI6MTcxOTQxNjQxMiwiZW1haWwiOiJqZW5ueV9ieV90b21teV90dXRvbmVAODBzX3NvbmdzLmNvbSIsIm5hbWUiOiJKZW5ueSBJIEdvdCBZb3VyIE51bWJlciJ9.F4zVwgFFZKoOj27vaB3iPrQTc311h_-aWAGxJ5Nf22s6wq_9fl63Ls7lKA_wrXrIc0LQ97dB-sqIjMfNrc0aunFKrVAzRpjw3UMZGz2PfcNJ0xxJDq0c7Gp4OQl_4b9S1HIjjNapHANmD_THejpjkCj_2kspNJ24mSoyhCF07NI9n_c2Ys9G86NXBjGqMBdypqyPKs0YlNlb4Uk647GRn0ba-52m3nNHhbHEwxChWFzgzsRsBenZHrQ9CuTD6pe1WGhAcGqAkJfJAlPMAITGwzCQna-mHmUxuS-xbBGfv-Qm2hSyYlufHgr4rMSf_nz1QVHgwom99MpdO438tbr_Wg' }; $.ajax(`${StitchFix.api_base_url}${StitchFix.client_info_url}`, { dataType: 'json', xhrFields: { withCredentials: true }, success: function(data) { if (data.isLoggedIn === true) { //console.log(`Client is logged in!\n Client data: ${JSON.stringify(data)}`); // if there is an outage, comment out signedInExperience and uncomment signedOutExperience signedInExperience(data); window.DD_RUM && window.DD_RUM.setUser({ id: data.client_info.client_id, name: data.client_info.user_name, email: data.client_info.email, }) //signedOutExperience(); } else { console.log("Client is not logged in."); signedOutExperience(); } }, error: function(data) { console.log("Error while checking login status; treating user as logged out."); signedOutExperience(); } }); // end of ajax // clientData function signedInExperience(clientData) { $('#fakebot-signin-img').css('display', 'none'); $.getScript(StitchFix.freshchat_widget_url, function() { console.log("FreshChat Widget JS loaded..."); window.fcSettings = { onInit: function() { function authenticateUser(userData) { let authenticateCB = (uuid) => { //console.log(`authenticateCB called with Freshchat UUID ${uuid}`) $.ajax({ url: `${StitchFix.api_base_url}${StitchFix.freshchat_jwt_url}`, xhrFields: { withCredentials: true, }, headers: { Accept: 'application/json; version=1', 'Content-Type': 'application/json', }, data: JSON.stringify({ "freshchat_uuid": uuid }), crossDomain: true, method: 'POST', dataType: 'json', success: function(data) { //console.log(`Retrieved Response:\n${JSON.stringify(data)}`) jwt = data.freshchat_jwt //console.log(`Using JWT "${jwt}"`) window.fcWidget.authenticate(jwt); }, error: function(data) { //console.log(`Error while retrieving JWT: ${JSON.stringify(data)}`); } }); }; if (userData && userData.freshchat_uuid) { authenticateCB(userData.freshchat_uuid); } else { // Generate UUID and create new user window.fcWidget.user.getUUID().then((resp) => { let uuid = resp && resp.data && resp.data.uuid; if (uuid) { authenticateCB(uuid); } }); } } window.fcWidget.on("frame:statechange", function(data) { if (data.success === false && data.data.frameState === "not_authenticated") { authenticateUser(data); } }); window.fcWidget.on("user:statechange", function(data) { if (data.success) { let userData = data.data; //console.log(clientData.client_info.client_id); //console.log(data); // testing adding setting Conversation Properties here let num = clientData.client_info.client_id; let clientid = num.toString() window.fcWidget.conversation.setConversationProperties({ cf_clientid: clientid }); // testing this as it worked in previous themes /*fullName = clientData.client_info.user_name; console.log(fullName); firstName = fullName.split(/\s(.+)/)[0]; console.log(firstName); lastName = fullName.split(/\s(.+)/)[1]; console.log(lastName); window.fcWidgetMessengerConfig = { firstName: firstName, lastName: "(" + clientData.client_info.client_id + ")" }*/ // end of testing // authenticate user success if (userData) { if (userData.userState === "authenticated") { //console.log("User Authenticated"); } if (userData.userState === "created") { //console.log("User Created"); } if (userData.userState === "loaded") { //console.log("User Loaded"); } if (userData.userState === "identified") { //console.log("User Identified"); } if (userData.userState === "restored") { //console.log("User Restored"); } } } else { let userData = data.data; if (userData) { if (userData.userState === "not_loaded" || userData.userState === "unloaded" || userData.userState === "not_created" || userData.userState === "not_authenticated") { authenticateUser(userData); } } } }); } } }); } function signedOutExperience() { //alert("signedOutExperience function!"); //console.log("signedOutExperience function!"); $('#fakebot-signin-img').css('display', 'inline-block'); } </script> <style> @font-face { font-family: "Area-Normal"; src: url("https://assets.stitchfix.com/shared-ui-assets/fonts/AreaNormal-Regular.c5ac715946e33c3bf4c113a324699258.woff2") format("woff2"); font-size: 1.75rem; font-weight: 400; font-style: normal; font-display: swap; } @font-face { font-family: "Area-Normal-Italic"; src: url("https://assets.stitchfix.com/shared-ui-assets/fonts/AreaNormal-RegularItalic.a9fc00458f2f0105098d188c2a73fd8e.woff2") format("woff2"); font-weight: 400; font-style: italic; font-display: swap; } @font-face { font-family: "Area-Normal-Bold"; src: url("https://assets.stitchfix.com/shared-ui-assets/fonts/AreaNormal-Bold.b970790889d22c772b18df10af35d8e6.woff2") format("woff2"); font-weight: 700; font-style: normal; font-display: swap; } @font-face { font-family: "Area-Normal-Bold-Italic"; src: url("https://assets.stitchfix.com/shared-ui-assets/fonts/AreaNormal-BoldItalic.043dd59beca148085b746da12a5aa1f0.woff2") format("woff2"); font-weight: 700; font-style: italic; font-display: swap; } @font-face { font-family: "Area-Normal-Extra-Bold"; src: url("https://assets.stitchfix.com/shared-ui-assets/fonts/AreaNormal-Extrabold.62b6c572f032236a1f9cf32edb16e536.woff2") format("woff2"); font-weight: 800; font-style: normal; font-display: swap; } @font-face { font-family: "Area-Normal-Extra-Bold-Italic"; src: url("https://assets.stitchfix.com/shared-ui-assets/fonts/AreaNormal-ExtraboldItalic.d9ee02d1922fd21db20c058b16acf15f.woff2") format("woff2"); font-weight: 800; font-style: italic; font-display: swap; } .text_standard-medium-3__2qGBi { font-family: "Area-Normal",sans-serif; font-size: 0.875rem; font-style: normal; font-weight: 700; letter-spacing: normal; line-height: 1.125rem; color: #86c8bc; } #sticky-footer > footer > div > div.Footer___style-module__sm-screen-header___NreHX > p > a { color: #5077B9; padding: 0px; } /* hide search bar */ .SearchInput___style-module__search-bar-container___ysx2I { display: none; } .Search___style-module__search-icon-container___QnORa { display: none; } /* refer get 25 gift cards returns */ .Footer___style-module__pre-footer___SK1O0 a { color: #5077B9; padding:0px; } .Footer___style-module__pre-footer___SK1O0 a:hover { color: #5077B9; } /* oneTrust style */ .For-CA-Users button { background: transparent; border: 0; border-radius: 0; cursor: pointer; user-select: text; color: #5077b9; } .container { max-width: 1160px; margin: 0 auto; padding: 0 5%; } @media (min-width: 1160px) { .container { padding: 0; width: 90%; } } .container-divider { border-top: 1px solid #fafafa; margin-bottom: 20px; } .section { margin-bottom: 40px; } @media (min-width: 768px) { .section { margin-bottom: 60px; } } .home-section h2 { margin-bottom: 10px; text-align: center; } body { background-color: #ffffff; font-family: "Area-Normal", sans-serif; font-size: 18px; line-height: 28px; color: #25282d; -webkit-font-smoothing: antialiased; } h1, h3, h4, h5, h6 { margin: 0; font-size: inherit; font-weight: inherit; line-height: inherit; } h2 { line-height: 2.25rem; font-family: "Area-Normal", sans-serif; font-size: 24px; font-weight: 800; font-style: normal; letter-spacing: normal; } a { font-family: "Area-Normal", sans-serif; /*font-size: 16px;*/ font-weight: 400; text-decoration: none; } a:hover, a:active, a:focus { /*font-family: "Area-Normal", sans-serif;*/ /*font-size: 16px;*/ /*line-height: 24px;*/ /*text-decoration: underline;*/ } .footer ul { list-style: none; margin: 0; padding: 0; } .btnDC { display: inline-block; padding: 6px 12px; margin-bottom: 0; font-size: 14px; font-weight: 400; line-height: 1.42857143; text-align: center; white-space: nowrap; vertical-align: middle; -ms-touch-action: manipulation; touch-action: manipulation; cursor: pointer; -webkit-user-select: none; -moz-user-select: none; -ms-user-select: none; user-select: none; background-image: none; border: 1px solid transparent; border-radius: 4px; } .btnDC.active.focus, .btnDC.active:focus, .btnDC.focus, .btnDC:active.focus, .btnDC:active:focus, .btnDC:focus { outline: 5px auto -webkit-focus-ring-color; outline-offset: -2px; } .btnDC.focus, .btnDC:focus, .btnDC:hover { color: #333; text-decoration: none; } .btnDC.active, .btnDC:active { background-image: none; outline: 0; -webkit-box-shadow: inset 0 3px 5px rgba(0, 0, 0, 0.125); box-shadow: inset 0 3px 5px rgba(0, 0, 0, 0.125); } /* Arrow Animation */ .link { cursor: pointer; font-weight: 400; text-decoration: none; } .link:hover { cursor: pointer; font-weight: 400; /*text-decoration: underline;*/ } .link--arrowed { /*display: inline-block; height: 2rem; line-height: 2rem;*/ } .link--arrowed .arrow-icon { position: relative; top: -1px; float: right; /*margin-right: 10px;*/ -webkit-transition: -webkit-transform 0.3s ease; transition: -webkit-transform 0.3s ease; transition: transform 0.3s ease; transition: transform 0.3s ease, -webkit-transform 0.3s ease; vertical-align: middle; } /* controls circle around arrow */ .link--arrowed .arrow-icon--circle { transition: stroke-dashoffset 0.3s ease; stroke-dasharray: 95; stroke-dashoffset: 95; } .link--arrowed:hover .arrow-icon { transform: translate3d(10px, 0, 0); /* controls distance to jart */ } .link--arrowed:hover .arrow-icon--circle { /* stroke-dashoffset: 0;*/ } /* new flex containers */ .flex-container { display: flex; flex-wrap: wrap; gap: 20px; justify-content: space-between; } .flex-item { padding: 5px; width: 222px; height: auto; margin-top: 30px; color: black; font-weight: bold; font-size: 3em; list-style: none; } .flex-item ul { list-style: none; margin: 0; padding: 0; } .card-square { /*padding-bottom: 10px;*/ margin-left: -3px; } .card-square li { list-style: none; padding-bottom: 5px; /*line-height: 32px;*/ line-height: 57%; } .card-square li a { display: block; font-family: "Area-Normal", sans-serif; font-size: 14px; color: #081E61; margin-left: 3px; } .card-square li:hover, li:visited { color: #081E61; text-decoration: underline; } .card-square li img { vertical-align: middle; } .heading_image { margin-bottom: -10px; } .landing_row { display: table; } .card-square h4 { font-family: "Area-Normal", sans-serif; font-size: 28px; font-weight: 500; color: #081E61; } ul { list-style: none; margin: 0; padding: 0; } .article-contact-us { background: none !important; border: none; padding: 0 !important; color: #001e60; font-family: "Area-Normal", sans-serif; } .article-contact-us:hover { text-decoration: underline; } .article-contact-us:focus { outline-width: 0; } /* 4-24-2023 adds by AP starting */ #knit-header > div > header > div > div > nav > ul > li:nth-child(1) > a:hover { font-family: "Area-Normal", sans-serif; } #knit-header > div > header > div > div > nav > ul > li:nth-child(2) > a:hover { font-family: "Area-Normal", sans-serif; } #knit-header > div > header > div > div > nav > ul > li:nth-child(3) > a:hover { font-family: "Area-Normal", sans-serif; } #account-dropdown-portal > div > div > div > div:nth-child(8) > a.Dropdown___style-module__section-row___C0wLt.Dropdown___style-module__section-row-link___RT3OI.Dropdown___style-module__referral-link___Ljf6z.Dropdown___style-module__hide___ciAy3 { font-family: "Area-Normal", sans-serif; } #account-dropdown-portal > div > div > div > div:nth-child(8) { font-family: "Area-Normal", sans-serif; } #account-dropdown-portal > div > div > div > div:nth-child(8) > a:nth-child(2) { font-family: "Area-Normal", sans-serif; } #account-dropdown-portal > div > div > div > div:nth-child(8) > div > a { font-family: "Area-Normal", sans-serif; } #account-dropdown-portal > div > div > div > div:nth-child(6) > a:nth-child(3) { font-family: "Area-Normal", sans-serif; } #account-dropdown-portal > div > div > div > div:nth-child(6) > a:nth-child(2) { font-family: "Area-Normal", sans-serif; } #account-dropdown-portal > div > div > div > div:nth-child(2) > a { font-family: "Area-Normal", sans-serif; } /* this is for the drop down text for that*/ #account-dropdown-portal > div > div > div > div:nth-child(4) > a { font-family: "Area-Normal", sans-serif; } /* for drop down buble effect to sto[ on add kids profile */ #account-dropdown-portal > div > div > div > div:nth-child(2) > a:hover { font-family: "Area-Normal", sans-serif; color: blue; } /* for buble effect on sign in button to stop */ #knit-header > div > header > div > div > nav > a.InternalLoggedOutHeader___style-module__signin-button___39ERV:hover { font-family: "Area-Normal", sans-serif; } /* change the color of the footer text */ #sticky-footer > footer > div > div.CollapsibleContent___style-module__collapsible-content___dHYJ3 > div > ul > li > ul > li > a { color: #25282d; font-family: "Area-Normal", sans-serif; font-size: 1rem; font-weight: 400; letter-spacing: normal; line-height: 1.5rem; } /* removes the border from social media links */ #sticky-footer > footer > div > div.CollapsibleContent___style-module__collapsible-content___dHYJ3 > div > div.CollapsibleContent___style-module__social-buttons___qRfuA > div > ul > li > button { border: none; } #sticky-footer > footer > div > div.CollapsibleContent___style-module__collapsible-content___dHYJ3 > div > div.CollapsibleContent___style-module__social-buttons___qRfuA > div > ul.Social___style-module__multi-business-line-links___Xk9sd > li > a > span { color: #25282d; } /* change the color of the footer text */ /* 4-24-2023 adds by AP ending */ #fakebot-img { position: fixed; bottom: 12px; right: 18px; z-index: 9998; padding: 0px; margin: 0px; } #fakebot-signin-img { position: fixed; bottom: 12px; right: 18px; z-index: 9998; padding: 0px; margin: 0px; } /* By default use bold instead of italic to highlight */ .search-results-description em { font-style: normal; font-weight: bold; } /* Add a yellow background for Chinese */ html[lang|="zh"] .search-results-description em { font-style: normal; background: yellow; } .hero_banner{ background-color: #fff; justify-content:center; height: 240px; } .hero_banner .search_container{ width:100%; margin:0 auto; padding-top:40px; padding-bottom:40px; } .hero_banner a { color: #FFF ; text-decoration: underline; } .hero_banner a:hover{ color:FFF; text-decoration:underline; } .search #query{ display:block; width:100%; box-sizing:border-box; background:#FFF; text-align:left; transition-property:all; transition-duration:120ms; } .search #query::-webkit-input-placeholder{ color:#616061; transition-property:all; transition-duration:120ms; } .search #query:-moz-placeholder{ color:#616061; transition-property:all; transition-duration:120ms; } .search #query::-moz-placeholder{ color:#616061; transition-property:all; transition-duration:120ms; } .search #query:-ms-input-placeholder{ color:#616061; transition-property:all; transition-duration:120ms; } .search #query:focus::-webkit-input-placeholder{ color:#616061; transition-property:all; transition-duration:120ms; } .search #query:focus:-moz-placeholder{ color:#616061; transition-property:all; transition-duration:120ms; } .search #query:focus::-moz-placeholder{ color:#616061; transition-property:all; transition-duration:120ms; } .search #query:focus:-ms-input-placeholder{ color:#616061; transition-property:all; transition-duration:120ms; } .search #query:focus{ outline:0; } .search { position: relative; } /* new search form css */ /* Style the search field */ form.zd_search input[type=text] { /*padding-left: 30px;*/ /*border: 0;*/ /*float: left;*/ text-align: center; min-width: 330px; max-width: 500px; width: calc(100% - 300px); background: white; height: 45px; border-radius: 8px; border-width: 2px; border-style: solid; font-family: "Area-Normal", sans-serif; font-size: 14px; font-weight: 400; color: #737679; margin-bottom: 20px; margin-top: 20px; } /* currently hidden for rebranding */ /* Style the submit button */ form.zd_search button { display: none; background-image: url('https://res.cloudinary.com/stitch-fix-email/image/upload/v1629825541/2024/05/22_enUS_N_portalImages_999/portal-search-icon.png'); /*background-blend-mode: lighten;*/ background-position: center; background-repeat: no-repeat; background-size: 18px; background-color: red; height: 45px; width: 65px; float: right; border: 0; cursor: pointer; padding-right: 20px; } form.zd_search button:focus { outline-width: 0; /*background: #0b7dda;*/ } /* Clear floats */ form.zd_search::after { content: ""; clear: both; display: table; } .search input[type="search"] { border: 1px solid #ddd; border-radius: 30px; box-sizing: border-box; color: #999; height: 40px; /* padding-left: 40px; */ padding-right: 20px; -webkit-appearance: none; width: 100%; } [dir="rtl"] .search input[type="search"] { padding-right: 40px; /*padding-left: 20px;*/ } .search input[type="search"]:focus { border: 1px solid #07838B; color: #555; } .search::before { position: relative; top: 50%; transform: translateY(-50%); background-color: #fff; color: #777; content: "\1F50D"; font-size: 18px; position: absolute; } [dir="rtl"] .search::before { right: 15px; left: auto; } .search-full input[type="search"] { border: 1px solid #fff; } .button-large, input[type="submit"] { font-family: "Area-Normal", sans-serif; font-size: 17px; border-color: #07838B; color: #07838B; border: 1px solid #07838B; background-color: white; /* padding: 14px 28px; */ font-size: 16px; font-weight: 700; cursor: pointer; width: 192px; height: 40px; } .button-large, input[type="submit"]:hover { background: #07838B;; color: white; } .search [type=submit]{ padding: 10px 10px 10px 10px; font-family: 'Atlas Grotesk Bold'; font-size: 16px; font-weight: 400; /*color: #25282D;*/ line-height: 20px; background-color: #FFFFFF; /*border: 0;*/ border: 1px solid #CDCDCE; width: 192px; position: absolute; top:0; right: -210px; height: 44px; z-index: 3; } .search_container .search { position:relative; margin-bottom:20px; } .search_container .search:before{ content:''; display:block; position:absolute; right:0; width:60px; height:90%; background-image:url("https://res.cloudinary.com/stitch-fix-email/image/upload/v1629825541/2024/05/22_enUS_N_portalImages_999/portal-search-icon.png"); background-position:center; background-repeat:no-repeat; background-size:25px 25px; opacity:.7; transition-property:all; transition-duration:120ms; } .search_container .search.focused:before{ opacity:1; } .search_container .search #query{ border:0; padding:10px 10px 10px 30px; line-height:22px; font-size:14px; color: #737679; border-radius: 0; transition-property:all; transition-duration:120ms; height: 44px; min-width: 290px; } .search_container .search #query:focus{ } .search_title { line-height: 2rem; font-family: "Area-Normal-Extra-Bold",sans-serif; font-size: 30px; letter-spacing: normal; text-align: center; } /*@media (max-width: 991px) { .search_title { text-align: left; } }*/ .search_topics { font-family: "Area-Normal", sans-serif; font-size: .875rem; line-height: 24px; text-align: center; color: #515762; } a.topic_item, a.topic_item:hover, a.topic_item:active, a.topic_item:visited { font-family: "Area-Normal", sans-serif; font-size: .875rem; line-height: 24px; text-align: center; color: #515762; } .search_topics { font-family: "Area-Normal", sans-serif; font-size: .875rem; line-height: 24px; text-align: center; color: #515762; } a.topic_item, a.topic_item:hover, a.topic_item:active, a.topic_item:visited { font-family: "Area-Normal", sans-serif; font-size: .875rem; line-height: 24px; text-align: center; color: #515762; } .logo img { max-height: 37px; } .box { float: left; width: 24.6%; padding: 50px; } .clearfix::after { content: ""; clear: both; display: table; } /***** Article *****/ .article { /* * The article grid is defined this way to optimize readability: * Sidebar | Content | Free space * 17% | 66% | 17% */ flex: 1 0 auto; } @media (min-width: 1024px) { .article { flex: 1 0 66%; min-width: 640px; padding-right: 10px; } } .article-container { display: flex; flex-direction: column; } @media (min-width: 1024px) { .article-container { flex-direction: row; } } .article-header { align-items: flex-start; display: flex; flex-direction: column; flex-wrap: wrap; justify-content: space-between; /*margin-bottom: 40px;*/ margin-top: 20px; } @media (min-width: 768px) { .article-header { flex-direction: row; margin-top: 0; } } .article-avatar { margin-right: 10px; } .article-author { margin-bottom: 10px; } @media (min-width: 768px) { .article-title { flex-basis: 100%; /* Take entire row */ } } .article-title .icon-lock::before { content: "\1F512"; font-size: 20px; position: relative; left: -5px; vertical-align: baseline; } .article [role="button"] { flex-shrink: 0; /*Avoid collapsing elements in Safari (https://github.com/philipwalton/flexbugs#1-minimum-content-sizing-of-flex-items-not-honored)*/ width: 100%; } @media (min-width: 768px) { .article [role="button"] { width: auto; } } .article-info { max-width: 100%; } .article-meta { display: inline-block; vertical-align: middle; } .article-body img { height: auto; max-width: 100%; } .article-body ul, .article-body ol { display: block; padding-left: 20px; list-style-position: outside; /*margin: -10px 0 20px 20px;*/ margin: 0 0 20px 20px; } .article-body ul > li { display: list-item; list-style: disc; } [dir="rtl"] .article-body ul, [dir="rtl"] .article-body ol { padding-right: 20px; padding-left: 0; margin-left: 0; margin-right: 20px; } .article-body ul > ul, .article-body ol > ol, .article-body ol > ul, .article-body ul > ol, .article-body li > ul, .article-body li > ol { margin: 0; } /*.article-body ul { list-style-type: disc; }*/ .article-body a { color: #001e60; text-decoration: none; } .article-body a:hover { color: #001e60; text-decoration: underline; } .article-body code { background: darken(#fff, 3%); border: 1px solid #ddd; border-radius: 3px; padding: 0 5px; margin: 0 2px; } .article-body pre { background: darken(#fff, 3%); border: 1px solid #ddd; border-radius: 3px; padding: 10px 15px; overflow: auto; white-space: pre; } .article-body blockquote { border-left: 1px solid #ddd; color: lighten(#000, 20%); font-style: italic; padding: 0 15px; } .article-body > p:last-child { margin-bottom: 0; } .article-content { font-family: "Area-Normal", sans-serif; font-size: 14px; line-height: 1.6; margin-top: 0; margin-bottom: 30px; word-wrap: break-word; padding-right: 40px; } .article-footer { align-items: center; display: flex; justify-content: space-between; padding-bottom: 20px; } .header { align-items: center; /*max-width: 1170px; margin: 0 auto; padding: 0 5%; position: relative; align-items: center; display: flex; height: 71px; justify-content: space-between;*/ } @media (max-width: 1420px) { .header img { display:none; } .footer img { display:none; } } .logo img { max-height: 37px; } input, textarea { color: #000; font-size: 14px; } * { box-sizing: border-box; } input { font-weight: 300; max-width: 100%; box-sizing: border-box; outline: none; transition: border .12s ease-in-out; } input:focus { border: 1px solid #07838B; } input[disabled] { background-color: #ddd; } select { -webkit-appearance: none; -moz-appearance: none; background: url($assets-dropdown-arrow-svg) no-repeat #fff; background-position: right 10px center; border: 1px solid #ddd; border-radius: 4px; padding: 8px 30px 8px 10px; outline: none; color: #555; width: 100%; } select:focus { border: 1px solid #07838B; } select::-ms-expand { display: none; } </style> <link rel="icon" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/153023696933/fav_icon/FUs903c9L6MhqjLjtfcJTrHC42-2g5blJQ.png" /> <link rel="stylesheet" href="/assets/cdn/portal/styles/theme.css" /> <style type="text/css"> /* theme */ .portal--light { --fw-body-bg: #ffffff; --fw-header-bg: #F5F7F9; --fw-header-text-color: #12344D; --fw-helpcenter-bg: #ffffff; --fw-helpcenter-text-color: #FFFFFF; --fw-footer-bg: #12344D; --fw-footer-text-color: #FFFFFF; --fw-tab-active-color: #12344D; --fw-tab-active-text-color: #FFFFFF; --fw-tab-hover-color: #FFFFFF; --fw-tab-hover-text-color: #12344D; --fw-btn-background: #FFFFFF; --fw-btn-text-color: #12344D; --fw-btn-primary-background: #12344D; --fw-btn-primary-text-color: #FFFFFF; --fw-baseFont: Source Sans Pro; --fw-textColor: #25282d; --fw-headingsFont: Source Sans Pro; --fw-linkColor: #001e60; --fw-linkColorHover: #001e60; --fw-inputFocusRingColor: #EBEFF3; --fw-card-bg: #FFFFFF; --fw-card-fg: #264966; --fw-card-border-color: #EBEFF3; --fw-nonResponsive: #ffffff; --bs-body-font-family: Source Sans Pro; } </style> <style type="text/css"> /* Don't use CSS here. It is limited to CSS that can be validated in portal pages "on save". For example, CSS Selector IDs must exist on a page and therefore required knit manipulation can't be saved as knit isn't on a page, but rather loaded in head. */ </style> <link href='https://fonts.googleapis.com/css?family=Source+Sans+Pro:regular,italic,600,700,700italic' rel='stylesheet' type='text/css'> <script src="/assets/cdn/portal/vendor.js"></script> <script src="/assets/cdn/portal/scripts/head.js"></script> <script type="text/javascript"> window.store = {}; window.store = { assetPath: "/assets/cdn/portal/", defaultLocale: "en", currentLocale: "en", currentPageName: "portal_home", portal: {"id":153000045810,"name":"Stitch Fix","product_id":null}, portalAccess: {"hasSolutions":true,"hasForums":false,"hasTickets":false,"accessCount":1}, account: {"id":3055684,"name":"Stitch Fix","time_zone":"Central Time (US & Canada)","companies":[]}, vault_service: {"url":"https://vault-service.freshworks.com/data","max_try":2,"product_name":"fd"}, blockedExtensions: "", search: {"all":"/support/search","solutions":"/support/search/solutions","topics":"/support/search/topics","tickets":"/support/search/tickets"}, portalLaunchParty: { enableStrictSearch: false, }, marketplace: {"token":"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJwcm9kdWN0IjoiZnJlc2hkZXNrIiwiYWNjb3VudF9pZCI6IjMwNTU2ODQiLCJkb21haW4iOiJzdGl0Y2hmaXgtc3VwcG9ydC5mcmVzaGRlc2suY29tIiwib3JnYW5pc2F0aW9uX2lkIjoiNjc3OTA5NDEzOTM2MDk4MDA4IiwidGltZSI6MTczOTk1OTM5OCwiaXNzIjoiZnJlc2hkZXNrX3Zpc2l0b3JfcG9ydGFsIn0.g5YEgGk2dha95MRo56dgDNHzq75y62bvLVuGPo0uEMk","data_pipe_key":"634cd594466a52fa53c54b5b34779134","region":"us","org_domain":"stitchfix-support.myfreshworks.com"}, }; </script> </head> <body class="portal portal--light "> <style> /* Header links color change*/ .InternalLoggedOutHeader___style-module__nav-links___5102R > div.InternalLoggedOutHeader___style-module__business-line-container___j9zUC > ul > li> div > a{ color:#001D60; } .InternalLoggedOutHeader___style-module__align-right___IEvj7 > div.InternalLoggedOutHeader___style-module__other-links-container___9O7Mq ul > li> div > a{ color:#001D60; font-weight: bold; } .InternalLoggedOutHeader___style-module__nav-links___5102R > div.InternalLoggedOutHeader___style-module__align-right___IEvj7 > div.InternalLoggedOutHeader___style-module__signin-button-container___3ZdGl > a { color:#001D60; } .InternalLoggedOutHeader___style-module__nav-links___5102R > div.InternalLoggedOutHeader___style-module__align-right___IEvj7 > div.InternalLoggedOutHeader___style-module__signup-button-container___X2-Ie > a { color:#001D60; font-weight: normal; } .InternalLoggedOutHeader___style-module__site-nav-expanding___-XNBs.InternalLoggedOutHeader___style-module__is-open___AO22G > div >a { color:#001D60; } .InternalLoggedOutHeader___style-module__site-nav-expanding___-XNBs.InternalLoggedOutHeader___style-module__is-open___AO22G > div > div > a { color:#001D60; } /* Welcome to the new Stitch Fix! banner */ /*.SlimBanner___slimBanner-module__content-wrapper___wugJX.SlimBanner___slimBanner-module__has-close___7skH2 { background-color: #001D60; } .theme--brand-2024-full .Box___box-module__dark___zHjEK { background-color: #001D60 !important; }*/ /* header title to match new branding */ h1 { line-height: 1.875rem; font-family: "Area-Normal",sans-serif; font-size: 1.5rem; font-weight: 800; font-style: normal; letter-spacing: normal; color: #25282d; text-align: center; } @media screen and (min-width: 900px){ h1 { line-height: 2.25rem; font-family: "Area-Normal",sans-serif; font-size: 1.75rem; font-weight: 800; font-style: normal; letter-spacing: normal; } } /* banner updates since font type and color aren't matching sfix.com */ .Text___text-module__standard-medium-3___h-bzW { line-height: 1.25rem; font-family: "Area-Normal-Bold"; font-size: 14px; font-weight: 600; font-style: normal; letter-spacing: normal; } /* .Text___text-module__standard-medium-3___h-bzW { color: #0aa299 !important; top: 0px; /* } /* changes in header */ .PrimaryNav___style-module__primary-nav-links___ceoZo a { color: #0A1E61 !important; } .Dropdown___style-module__dropdown-menu___36XGF .Dropdown___style-module__dropdown-menu--open___2wRI3 a { color: #0A1E61 !important; } .GlobalShoppingBag___style-module__bag-label___BYCtH { color: #081E61 !important; } .MyAccount___style-module__my-account___WjaPm a { color: #081E61 !important; } /* force links in sdropdown when click profile to be same color */ .Dropdown___style-module__section___txCP6 > a:hover, .Dropdown___style-module__section___txCP6 > a { color: #0A1E61 !important; font-family: "Area-Normal",sans-serif; } /* force sign out to be coorrect color */ #account-dropdown-portal > div > div > div > div:nth-child(3) > div > div >a { color: #0A1E61; font-weight: normal; } #account-dropdown-portal > div > div > div > div:nth-child(3) > div > div >a:hover { color: #0A1E61; } #knit-header > div > header > div > nav > div:nth-child(3) > div > div.GlobalShoppingBag___style-module__shopping-bag___LqUsD.GlobalShoppingBag___style-module__shopping-bag-light___LYYQv > div > a > span.GlobalShoppingBag___style-module__bag-icon-container___R-tMs > svg > path { fill: #0A1E61; } /* Message banner styling */ .alert_frame { /*min-height: 56px;*/ /* background-color: #F0F1F3; gray */ background-color: #87C8BC; } .alert_text_black { padding: 16px; text-align: center; font-size: 14px; font-family: "Area-Normal", sans-serif; font-weight: 400; font-style: normal; letter-spacing: normal; color: #000000; } .alert_text_white { padding: 16px; text-align: center; font-size: 14px; font-family: "Area-Normal", sans-serif; font-weight: 400; font-style: normal; letter-spacing: normal; color: #ffffff; } .alert_text_white a { color: #ffffff; } .alert_text_rebrand { padding: 16px; text-align: center; font-size: 14px; font-family: "Area-Normal", sans-serif; font-weight: 400; font-style: normal; letter-spacing: normal; color: #001E60; } /* End message banner styling */ </style> <title>Stitch Fix Support</title>  <div id="knit-header"></div>    <div class="alert_frame" id="alert">         <div class="alert_text_white" style="background-color:#001e60">We are committed to responding to emails within 2 days. For immediate support, sign in to chat with us live between 8 AM and 6 PM CT.</div> </div> <section class="hero_banner"> <div class="container"> <div class="row"> <div class="col-lg-12"> <div class="search_container">  <h1>Hi. How can we help?</h1> <center><form id ="fw-search-form" role="search" class="zd_search" data-search="" data-instant="true" autocomplete="off" action="/support/search" accept-charset="UTF-8" method="get"> <input type="text" placeholder="Find anything (e.g. schedule, shop, return)" autocomplete="off" aria-label="Find anything (e.g. schedule, shop, return)" name="term"> <button type="submit"></button> </form></center> <div class="search_topics"> Popular help topics: <a class="topic_item" href="/support/search?utf8=%E2%9C%93&term=schedule">schedule</a>, <a class="topic_item" href="/support/search?utf8=%E2%9C%93&term=shop">shop</a>, <a class="topic_item" href="/support/search?utf8=%E2%9C%93&term=return">return</a> </div> </div> </div> </div> </div> </section> <div class="alert alert-with-close notice" id="noticeajax" style="display:none;"></div> <style> .InternalLoggedOutHeader___style-module__icon___d4Uo4 > svg > path { stroke: black; fill: black !important; } /* stack items color */ .Link___link-module__underline-inverse___di0wf_kfi { font-family: "Area-Normal", sans-serif; color: black; font-weight: 400; text-decoration: none; } /* stack item hr divider */ #knit-header > div > header > div > div > nav > div.InternalLoggedOutHeader___style-module__site-nav-expanding___-XNBs.InternalLoggedOutHeader___style-module__is-open___AO22G > div > div > div:nth-child(2) > div:nth-child(1) > hr { border-bottom: 1px solid #25282d; } /* this is for search bar */ .hero_banner > div.container { max-width: 1160px; margin: 0 auto; padding: 0 5%; color: #081e61; } /* container around quick links */ body > div.container { max-width: 1160px; padding: 0px 5%; } /* remove padding on flex-container around quick links and other similar cards */ body > div.container > ul { padding: 0px; } /* make spacing for quicklinks and others similar */ body > div.container > ul > li > h4 { display: block; margin-block-start: 1.33em; margin-block-end: 1.33em; margin-inline-start: 0px; margin-inline-end: 0px; unicode-bidi: isolate; color: #081E61; font-family: "Area-Normal", sans-serif; font-size: 16px; } /* card-square not getting style for links for qiick links and others */ body > div.container > ul > li:nth-child(4) > ul{ margin-left: -3px; } </style> <div class="container">  <ul class="flex-container"> <li class="flex-item"> <div class="heading_image"><img height="48" src="https://res.cloudinary.com/stitch-fix-email/image/upload/v1629825541/2024/05/22_enUS_N_portalImages_999/portal-quick-links.png" alt="Stitch Fix quick links to most used customer actions"></div> <h4>QUICK LINKS</h4> <ul class="card-square"> <li> <a class="link link--arrowed" href="https://www.stitchfix.com/client/extend_checkout" target="_blank" rel="noopener">Need more time? <svg class="arrow-icon" xmlns="http://www.w3.org/2000/svg" width="32" height="32" viewBox="0 0 32 32"><g fill="none" stroke="#5077B9" stroke-width="1.5" stroke-linejoin="round" stroke-miterlimit="10"><circle class="arrow-icon--circle" cx="16" cy="16" r="15.12"></circle><path class="arrow-icon--arrow" d="M16.14 9.93L22.21 16l-6.07 6.07M8.23 16h13.98"></path></g></svg> </a> </li> </ul> <ul class="card-square"> <li> <a class="link link--arrowed" href="https://www.stitchfix.com/orders" target="_blank" rel="noopener">See your orders <svg class="arrow-icon" xmlns="http://www.w3.org/2000/svg" width="32" height="32" viewBox="0 0 32 32"><g fill="none" stroke="#5077B9" stroke-width="1.5" stroke-linejoin="round" stroke-miterlimit="10"><circle class="arrow-icon--circle" cx="16" cy="16" r="15.12"></circle><path class="arrow-icon--arrow" d="M16.14 9.93L22.21 16l-6.07 6.07M8.23 16h13.98"></path></g></svg> </a> </li> </ul> <ul class="card-square"> <li> <a class="link link--arrowed" href="https://www.stitchfix.com/client/automatic_fix_frequency" target="_blank" rel="noopener">Schedule Fixes <svg class="arrow-icon" xmlns="http://www.w3.org/2000/svg" width="32" height="32" viewBox="0 0 32 32"><g fill="none" stroke="#5077B9" stroke-width="1.5" stroke-linejoin="round" stroke-miterlimit="10"><circle class="arrow-icon--circle" cx="16" cy="16" r="15.12"></circle><path class="arrow-icon--arrow" d="M16.14 9.93L22.21 16l-6.07 6.07M8.23 16h13.98"></path></g></svg> </a> </li> </ul> <ul class="card-square"> <li> <a class="link link--arrowed" href="https://www.stitchfix.com/client/reschedule" target="_blank" rel="noopener">Reschedule this Fix <svg class="arrow-icon" xmlns="http://www.w3.org/2000/svg" width="32" height="32" viewBox="0 0 32 32"><g fill="none" stroke="#5077B9" stroke-width="1.5" stroke-linejoin="round" stroke-miterlimit="10"><circle class="arrow-icon--circle" cx="16" cy="16" r="15.12"></circle><path class="arrow-icon--arrow" d="M16.14 9.93L22.21 16l-6.07 6.07M8.23 16h13.98"></path></g></svg> </a> </li> </ul> <ul class="card-square"> <li> <a class="link link--arrowed" href="https://www.stitchfix.com/client/skip_fix" target="_blank" rel="noopener">Skip this Fix <svg class="arrow-icon" xmlns="http://www.w3.org/2000/svg" width="32" height="32" viewBox="0 0 32 32"><g fill="none" stroke="#5077B9" stroke-width="1.5" stroke-linejoin="round" stroke-miterlimit="10"><circle class="arrow-icon--circle" cx="16" cy="16" r="15.12"></circle><path class="arrow-icon--arrow" d="M16.14 9.93L22.21 16l-6.07 6.07M8.23 16h13.98"></path></g></svg> </a> </li> </ul> <ul class="card-square"> <li> <a class="link link--arrowed" href="https://www.stitchfix.com/account/credit" target="_blank" rel="noopener">View account credit <svg class="arrow-icon" xmlns="http://www.w3.org/2000/svg" width="32" height="32" viewBox="0 0 32 32"><g fill="none" stroke="#5077B9" stroke-width="1.5" stroke-linejoin="round" stroke-miterlimit="10"><circle class="arrow-icon--circle" cx="16" cy="16" r="15.12"></circle><path class="arrow-icon--arrow" d="M16.14 9.93L22.21 16l-6.07 6.07M8.23 16h13.98"></path></g></svg> </a> </li> </ul> </li> <li class="flex-item"> <div class="heading_image"><img height="50" src="https://res.cloudinary.com/stitch-fix-email/image/upload/v1629825541/2024/05/22_enUS_N_portalImages_999/portal-returns-exchanges.png" alt="Stitch Fix exchange and return most used articles"></div> <h4>EXCHANGES & RETURNS</h4> <ul class="card-square"> <li><a href="/support/solutions/articles/153000173888-exchanges">Exchanges</a></li> <li><a href="/support/solutions/articles/153000173841-returns">Returns</a></li> </ul> </li> <li class="flex-item"> <div class="heading_image"><img height="48" src="https://res.cloudinary.com/stitch-fix-email/image/upload/v1629825541/2024/05/22_enUS_N_portalImages_999/portal-issues.png" alt="Stitch Fix issues most used articles"></div> <h4>ISSUES</h4> <ul class="card-square"> <li><a href="/support/solutions/articles/153000173837-delivery-issues">Delivery issues</a></li> <li><a href="/support/solutions/articles/153000173839-damaged-items">Damaged items</a></li> </ul> </li> <li class="flex-item"> <div class="heading_image"><img height="45" src="https://res.cloudinary.com/stitch-fix-email/image/upload/v1629825541/2024/05/22_enUS_N_portalImages_999/portal-billing.png" alt="Stitch Fix billing most used articles"></div> <h4>BILLING</h4> <ul class="card-square"> <li><a href="/support/solutions/articles/153000173918-styling-fee-and-item-cost">Styling fee</a></li> <li><a href="/support/solutions/articles/153000173922-account-credit">Account credit</a></li> </ul> </li> <li class="flex-item"> <h4 style="font-size:20px;">New to Stitch Fix?</h4> <ul class="card-square"> <li><a href="/support/solutions/folders/153000529402">Learn more in the FAQ</a></li> </ul> </li> <li class="flex-item" style="margin:0;" id="cu-signed-out"></li> <li class="flex-item" style="margin:0;"></li> <li class="flex-item" style="margin:0;"></li> </ul> </div> <style> /* change arrows quicklinks */ .arrow-icon g { stroke: #081E61; !important; } /* Terms of Use, Privacy Policy, etc */ footer a { padding: 0px } /* select color */ ::selection { background: #DBEFEB; } /* 08-15-2024 added to make backgound color white */ .theme--brand-2024-full .Footer___style-module__footer___ipP6P { background-color: white; } .theme--brand-2024-full .Footer___style-module__footer___ipP6P a { color: #081E61; } /* overwrite the footer titles: The Service, The Company, Questions */ .CollapsibleContent___style-module__nav-links___GyOGY .CollapsibleContent___style-module__nav-link-title___pdXxv { font-size: 1rem; font-weight: 900; color: #081E61 !important; } #sticky-footer > footer > div > div.CollapsibleContent___style-module__collapsible-content___dHYJ3 > div > div.CollapsibleContent___style-module__app-store___IWW5f > a { padding: 0px; } .CollapsibleContent___style-module__nav-links___GyOGY > li > ul > li > a { padding: 0px; } ul.CollapsibleContent___style-module__nav-links___GyOGY { padding-bottom: 16px; } ul.Social___style-module__items___bS4GT { padding: 16px 4px; } /* hacky way to eliminate borders around social media (color doesnt mattter)*/ .theme--brand-2024-full .IconButton___iconButton-module__root___zWUY- { border: blue; } /* change social media fill colors*/ .theme--brand-2024-full .CollapsibleContent___style-module__social-buttons___qRfuA svg { color: #081E61 !important; } /* when you click social media links black for women men*/ .theme--brand-2024-full .Footer___style-module__footer___ipP6P a span { color: black } </style> <div></div> <footer class="footer"> <div style="width:100%"> <div class="container"> </div> </div> <div id='knit-footer'></div> </footer> <div class="modal-backdrop fade d-none" id="overlay"></div> <script src="/assets/cdn/portal/scripts/bottom.js"></script> <script src="/assets/cdn/portal/scripts/locales/en.js"></script> <script src="/assets/cdn/portal/scripts/marketplace.js" async></script> <script src="/assets/cdn/portal/scripts/integrations.js" async></script> </body> </html>

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