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href="/web/20180727065315/http://www.wipo.int/ip-outreach/en/ipday/">World IP Day</a></li><li><a href="/web/20180727065315/http://www.wipo.int/ip-outreach/en/awards/">WIPO Awards</a></li><li><a href="/web/20180727065315/http://www.wipo.int/ip-outreach/en/tools/">Outreach Campaigns</a></li><li><a href="/web/20180727065315/http://www.wipo.int/wipo_magazine/en/">WIPO Magazine</a></li> </ul></div></div> <p class="flyout__span d-hide"> <a class="btn btn-info" href="/web/20180727065315/http://www.wipo.int/about-ip/en/">All about IP</a></p></div></li><li class="flyout-control"> <a class="m-hide" href="/web/20180727065315/http://www.wipo.int/about-wipo/en/">About WIPO</a> <a class="t-hide d-hide" href="/web/20180727065315/http://www.wipo.int/about-wipo/en/">About WIPO</a><div class="flyout flyout--shaded"><div class="nav-group nav-group--three"><div class="nav nav--one"> <h3 class="flyout__header">About WIPO</h3> <ul class="flyout__list"><li><a 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href="/web/20180727065315/http://www.wipo.int/about-wipo/en/">All about WIPO</a></p></div></li><li class="flyout__control flyout__trailer u-text-center d-hide t-hide"> <a href="#tools" title="Go to Meetings, Language, My Account, Media and Contact information">Tools ↓</a></li> </ul> <form method="GET" action="/web/20180727065315/http://www.wipo.int/tools/en/gsearch.html" class="form-search" name="searchm" id="searchm"> <input name="cx" type="hidden" value="016458537594905406506:hmturfwvzzq"> <input name="cof" type="hidden" value="FORID:11"> <label class="element-invisible" for="querym">Search</label> <input class="search-query" id="querym" name="q" placeholder="Search WIPO" type="text"> <button class="btn ss-search" title="Search"></button> </form></div> </nav><div class="container"> <div class="wrap-outer"> <div class="wrap-inner"> <ul class="nav-breadcrumb"><li><a href="https://web.archive.org/web/20180727065315/http://www.wipo.int/portal/en/">Home</a></li><li><a href="https://web.archive.org/web/20180727065315/http://www.wipo.int/services/en/">IP Services</a></li> <li class="active"><a href="https://web.archive.org/web/20180727065315/http://www.wipo.int/amc/en/">Alternative Dispute Resolution</a></li> </ul> <div class="content"><img class="logo--sub-brand" alt="Logo of WIPO AMC, Alternative Dispute Resolution" src="/web/20180727065315im_/http://www.wipo.int/export/system/modules/org.wipo.internet.rwd.templates/resources/images/logo__adr.png"/> <h1>Alternative Dispute Resolution</h1> <div class="main"> <p class="lead">The <a href="/web/20180727065315/http://www.wipo.int/amc/en/center/background.html">WIPO Arbitration and Mediation Center</a> is a neutral, international and non-profit dispute resolution provider that offers time- and cost-efficient alternative dispute resolution (ADR) options. WIPO <a href="/web/20180727065315/http://www.wipo.int/amc/en/mediation/index.html">mediation</a>, <a href="/web/20180727065315/http://www.wipo.int/amc/en/arbitration/">arbitration</a>, <a href="/web/20180727065315/http://www.wipo.int/amc/en/arbitration/what-is-exp-arb.html">expedited arbitration</a>, and <a href="/web/20180727065315/http://www.wipo.int/amc/en/expert-determination/">expert determination</a> enable private parties to efficiently settle their domestic or cross-border IP and technology disputes out of court. The WIPO Center is also the global leader in the provision of <a href="/web/20180727065315/http://www.wipo.int/amc/en/domains/">domain name dispute resolution services </a> under the WIPO-designed UDRP.</p> <ul> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/center/advantages.html">IP ADR Advantages</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/center/faq/index.html">Frequently Asked Questions</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/center/role.html">Role of the Center</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/neutrals/">WIPO Neutrals</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/domains/">Domain Name Disputes</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/center/background.html">About the Center</a></li> </ul> </div> <div class="complementary"> <figure><img alt="" src="/web/20180727065315im_/http://www.wipo.int/export/sites/www/shared/pics/i_000011814169_600.jpg"/> <figcaption class="credit">(Photo: iStock.com/egunyeli)</figcaption> </figure> </div> </div> <div class="content content--news line"> <div class="nav-expanding"> <h2 class="nav-expanding__header">News</h2> <ul class="nav-expanding__list"> <li><a href="https://web.archive.org/web/20180727065315/http://www.wipo.int/pressroom/en/articles/2018/article_0001.html">2018 Press Release</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/export/sites/www/amc/en/docs/wipofrandadrguidance.pdf">Guidance on WIPO FRAND ADR</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/export/sites/www/amc/en/docs/2017commentrulesarb.pdf">Commentary on WIPO Arbitration Rules</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/new/2016_qmsurvey.html">International TMT Dispute Resolution Survey Report</a></li> <li><a href="https://web.archive.org/web/20180727065315/http://www.wipo.int/newsletters-archive/en/adr_highlights.html" target="_blank">WIPO ADR Newsletter</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/events/">WIPO Center Events</a></li> </ul> <a class="a-all" href="/web/20180727065315/http://www.wipo.int/amc/en/new/"><button class="btn btn-info" type="button">All news</button></a></div> </div> <div class="content content--news line"> <div class="nav-expanding"> <h2 class="nav-expanding__header">Key resources</h2> <ul class="nav-expanding__list"> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/center/survey/results.html">Survey Results</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/clauses/index.html">Model ADR Clauses</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/rules/">Rules</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/calculator/adr.jsp">Fees</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/neutrals/">Neutrals</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/publications/">Publications</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/center/caseload.html">WIPO Caseload</a></li> </ul> </div>  <div class="accordion__group"> <div class="accordion__body collapse" id="accordion__collapse__r1"> <div class="accordion__inner"> <div class="cols cols--three"> <div class="col col--one"> <h3>Arbitration</h3> <ul class="dividers"> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/arbitration/index.html">General Information</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/arbitration/rules/index.html">WIPO Rules</a> /<a href="/web/20180727065315/http://www.wipo.int/amc/en/arbitration/expedited-rules/index.html">WIPO Expedited Rules</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/arbitration/fees/index.html">Fees</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/clauses/index.html">Recommended Contract Clauses</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/neutrals/index.html">WIPO Arbitrators</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/ecaf/index.html">WIPO Online Case Tools</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/arbitration/agicoa/">WIPO Expedited Arbitration for AGICOA</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/arbitration/egeda/">WIPO Expedited Arbitration for EGEDA</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/film/index.html" target="_self">WIPO Expedited Arbitration for Film and Media</a></li> </ul> </div>  <div class="col col--two"> <h3>Mediation</h3> <ul class="dividers"> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/mediation/index.html">General Information</a> </li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/mediation/rules/index.html">WIPO Rules</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/mediation/fees/index.html">Fees</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/clauses/index.html">Recommended Contract Clauses</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/neutrals/index.html">WIPO Mediators</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/ecaf/index.html">WIPO Online Case Tools</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/film/index.html" target="_self">WIPO Mediation for Film and Media</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/center/specific-sectors/art/icom/">ICOM-WIPO Art and Cultural Heritage Mediation</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/center/specific-sectors/biodiversity/itpgrfa/">WIPO Mediation for ITPGRFA Standard Material Transfer Agreements</a></li> </ul> </div>  <div class="col col--three"> <h3>Expert Determination</h3> <ul class="dividers"> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/expert-determination/index.html">General Information</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/expert-determination/rules/index.html">WIPO Rules</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/expert-determination/fees/index.html">Fees</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/clauses/index.html">Recommended Contract Clauses</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/neutrals/index.html">WIPO Experts</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/ecaf/index.html">WIPO Online Case Tools</a></li> </ul> </div> </div> </div> </div> </div>   <a class="a-all accordion__toggle accordion__toggle--reversed collapsed" href="#accordion__collapse__r1" data-toggle="collapse" data-text-hide="Hide resources"> Show all resources </a></div> <div class="content cols cols--four -- line"> <h2>Choosing the right procedure</h2> <div class="col col--one"> <h3>Mediation</h3> <p>A mediator assists the parties in reaching a settlement of their dispute, based on the parties’ respective interests. Find out more about mediation under the <a href="/web/20180727065315/http://www.wipo.int/amc/en/mediation/">WIPO Mediation Rules</a>.</p> </div>  <div class="col col--two"> <h3>Arbitration and expedited arbitration</h3> <p>A procedure in which the parties submit their dispute to one or more arbitrators, for a binding and final decision (award). Learn more about arbitration under the <a href="/web/20180727065315/http://www.wipo.int/amc/en/arbitration/">WIPO Arbitration</a> and <a href="/web/20180727065315/http://www.wipo.int/amc/en/arbitration/what-is-exp-arb.html">Expedited Arbitration Rules</a>.</p> </div>  <div class="col col--three"> <h3>Expert determination</h3> <p>A procedure in which the parties submit a specific matter (e.g., technical question, valuation of IP assets, establishment of royalty rates) to one or more experts who make a determination on the matter. Learn more about expert determination under the <a href="/web/20180727065315/http://www.wipo.int/amc/en/expert-determination/">WIPO Expert Determination Rules.</a></p> </div>  <div class="col col--four"> <h3>Domain name disputes</h3> <p>Procedures available to resolve disputes related to the bad-faith registration of domain names corresponding to third-party trademarks. <a href="/web/20180727065315/http://www.wipo.int/amc/en/domains/">All about domain name dispute resolution, including UDRP filing</a>.</p> </div> </div> <div class="content cols cols--three line"> <h2>How to</h2> <div class="col col--one"> <h3><a href="/web/20180727065315/http://www.wipo.int/amc/en/clauses/">Select a dispute resolution clause</a></h3> </div>  <div class="col col--two"> <h3><a href="/web/20180727065315/http://www.wipo.int/amc/en/calculator/adr.jsp">Calculate your case fees</a></h3> </div>  <div class="col col--three"> <h3><a href="/web/20180727065315/http://www.wipo.int/amc/en/filing/">File and manage your case</a></h3> </div> </div> <div class="content cols cols--three line"> <h2><a href="/web/20180727065315/http://www.wipo.int/amc/en/center/specific-sectors/">WIPO ADR services for specific sectors</a></h2> <div class="col col--one"> <ul class="dividers"> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/film/">Film and media and entertainment</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/center/specific-sectors/franchising/">Franchising</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/center/specific-sectors/ict/">Information and communication technology</a></li> </ul> </div>  <div class="col col--two"> <ul class="dividers"> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/center/specific-sectors/ipoffices/">Intellectual property offices</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/center/specific-sectors/lifesciences/">Life sciences</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/center/specific-sectors/ict/frand/">Patents in Standards</a></li> </ul> </div>  <div class="col col--three"> <ul class="dividers"> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/center/specific-sectors/rd/">Research and development/technology transfer</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/center/specific-sectors/tradefairs/">Trade Fairs</a></li> </ul> </div> </div>  <div class="content cols cols--three line"> <h2>Contact us</h2> <div class="col col--one"> <p>Arbitration and Mediation Center (Geneva)<br/> 34, chemin des Colombettes<br/> 1211 Geneva 20 <br/> Switzerland<br/> <br/> T +4122 338 8247 or +41 800 888 549 (Free line within Switzerland) <br/> F +4122 740 3700 or +41 800 888 550 (Free line within Switzerland)<br/> E <a href="https://web.archive.org/web/20180727065315/mailto:arbiter.mail@wipo.int">arbiter.mail@wipo.int</a></p> <p>Opening hours: 09:00 - 18:00 (CET)</p> </div>  <div class="col col--two"> <p>Arbitration and Mediation Center (Singapore)<br/> Maxwell Chambers<br/> 32 Maxwell Road #02-02<br/> Singapore 069115<br/> <br/> T +65 6225 2129 <br/> F +65 6225 3568<br/> E <a href="https://web.archive.org/web/20180727065315/mailto:arbiter.mail@wipo.int">arbiter.mail@wipo.int</a></p> </div>  <div class="col col--three"> <div class="box"> <h3 class="box__header">Email updates</h3> <p><strong><a href="https://web.archive.org/web/20180727065315/http://www.wipo.int/newsletters-archive/en/adr_highlights.html" target="_blank">WIPO ADR Highlights</a></strong> – News and practice pointers on WIPO's services for resolving IP disputes outside courts. Quarterly.</p> <a class="btn call-to-action" href="https://web.archive.org/web/20180727065315/https://www3.wipo.int/newsletters/en/#adr_highlights" type="submit">Sign up</a> | <a href="https://web.archive.org/web/20180727065315/https://www3.wipo.int/newsletters/en/">All WIPO newsletters</a></div> </div> </div>  <div class="content cols cols--three line"> <h2>Related links</h2> <div class="col col--one"> <h3>Domain name disputes</h3> <p><a href="/web/20180727065315/http://www.wipo.int/amc/en/domains/">Procedures available to resolve disputes related to the bad-faith registration of domain names</a> corresponding to third-party trademarks.</p> </div>  <div class="col col--two"> <h3>Training/Events</h3> <ul class="dividers"> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/events/">Upcoming events</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/events/">Center events</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/academy/en/courses/distance_learning/">WIPO Academy online ADR course</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/amc/en/center/bibliography/index.html">Bibliography on Intellectual Property ADR and Domain Name Dispute Resolution </a></li> </ul> </div>  <div class="col col--three"> <h3>Other IP services</h3> <ul class="dividers"> <li><a href="/web/20180727065315/http://www.wipo.int/pct/en/">PCT system (patents)</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/madrid/en/">Madrid system (trademarks)</a></li> <li><a href="/web/20180727065315/http://www.wipo.int/hague/en/">Hague system (designs)</a></li> </ul> </div> </div>  </div> <div id="tools"><h4 class="d-hide t-hide">Tools</h4> <ul><li><a class="tools__link" href="/web/20180727065315/http://www.wipo.int/pressroom/en/">Media</a></li> <li><a class="tools__link" href="/web/20180727065315/http://www.wipo.int/meetings/en/">Meetings</a></li> <li><a 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