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Visiting Hours & Guidelines | UCSF Benioff Children's Hospitals
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href="/refer-a-patient">Refer a Patient</a></li> </ul> <div class="mobile-nav-footer"> </div> </div> </div> </div> </div> </div> </div> </div> </header> <!-- /#header --> <!-- #content --> <main> <div id="content" class="container"> <div class="component article-hero basic-hero"> <div class="component-content"> <div class="hero-image"> <img src="/-/media/project/ucsf/ucsf-bch/images/article/hero/visiting-hours-and-guidelines-2x.jpg?h=1112&iar=0&w=2880&rev=2af05e73ac724485a63286b4042386dc&hash=57A7C264B537335F7A38DF40DDD4D2D5" alt="visiting-hours-and-guidelines-2x" width="2880" height="1112" /> </div> <div class="hero-content"> <div class="eyebrow hero-breadcrumb"> <div class="component ucsf-breadcrumb"> <div class="component-content"> <div class="eyebrow article-breadcrumb"> <a href="/your-stay">Your Stay </a> </div> </div> </div> </div> <div class="hero-badge-hero"> </div> <h1 class="hero-title display1"> Visiting Hours & Guidelines </h1> </div> </div> </div><div class="component clinic-ctas no-links container"> <div class="component-content"> </div> </div><div class="component share-print-email container clinic-share"> <div class="component-content"> <div class="share-component"> <a aria-label="Print Page" href="#" rel="nofollow" class="icon-ui-print" title="Print"></a> <a aria-label="Share Page" data-email-body="Thought you might want to see this:" class="icon-ui-share" data-email-body="Thought you might want to see this:" data-email-subject="Take a look at this link from UCSF"></a> </div> <div class="clearfix"></div> </div> </div><div class="component article-intro column-layout col-2-66-33 container"> <div class="component-content col-2-80-20"> <div class="article-content left-col"> <div class="font-larger article-text rich-text"> </div> </div> <div class="article-info right-col"> </div> </div> </div> <div class="component content container"> <div class="component-content"> <div class="component column-layout col-2-66-33 col-xs-12 col-2-80-20"> <div class="component-content"> <div class="left-col"> <div class="component standard-info col-xs-12"> <div class="component-content"> <div><h2 class="heading1 field-header">Policies to maintain health and safety</h2></div><div class="rich-text field-description"><p>Our visitor policies are subject to change, depending on infection outbreaks and government health-related orders. See <a rel="noopener noreferrer" href="https://www.ucsfhealth.org/visitor-policies-to-maintain-health-and-safety" target="_blank">Visitor Policies to Maintain Health and Safety</a> for:</p> <ul> <li>Up-to-date rules on visiting</li> <li>Masking policies</li> <li>Information about inpatient visits, outpatient visits and video visits</li> </ul></div> </div> </div> <div class="component rich-text col-xs-12"> <div class="component-content"> <h2>Visiting hours and rules</h2> <p><strong>San Francisco</strong></p> <p>Visiting hours: 8 a.m. - 10 p.m.</p> <ul> <li>Two primary caregivers are allowed on a patient's visitor list.</li> <li>Unless there are space constraints, both caregivers are allowed at the patient's bedside anytime.</li> <li>With approval from the patient's care team, siblings or other loved ones who are not primary caregivers are allowed at the patient's bedside during visiting hours.</li> </ul> <p><strong>Oakland</strong></p> <p>Visiting hours: 8 a.m. - 8 p.m.</p> <ul> <li>Up to two visitors are allowed at the patient's bedside.</li> <li>During visiting hours, visitors can include two primary caregivers and up to four additional visitors, who must be added to the visitor list prior to entry. For more information, contact the patient's nurse.</li> <li>From 8 p.m. to 10 p.m., two primary caregivers are allowed at the patient's bedside. After 10 p.m., one primary caregiver is allowed at the patient's bedside.</li> <li>Children under 10 years old may not visit patients who are in isolation for an infection.</li> </ul> <p>At both our San Francisco and Oakland campuses, children under age 5 may not visit during respiratory virus season, which is typically from November 1 to May 1.</p> <h2>Visitor check-in process</h2> <p>For the safety of our patients and community, we require every visitor to wear a badge while in the hospital. We also strongly recommend wearing a mask when indoors. When you arrive, please check in at the information desk (San Francisco campus) or ambassador's desk (Oakland campus). A representative will perform a brief health screening before issuing the badge. If you're the patient's parent or guardian and your child will be with us for an extended stay, ask about getting a badge that is good for more than one day.</p> <p>The desk staff is also happy to help direct visitors, provide information on lodging and dining options, answer parking and transportation questions, and more.</p> </div> </div> </div> <div class="right-col"> </div> </div> </div> <div class="component help-cards col-xs-12"> <div class="component-content"> <div><h2 class="heading1 field-title">Check-in desks</h2></div><div> <div class="component help-cards-entry col-xs-12"> <div class="component-content"> <div class="paragraph1 field-title">Information desk (San Francisco)</div><div class="entry-numbers"><div><p class="entry-number"><span><span class="icon-ui-phone"></span></span><span class="field-number">(415) 476-1583</span></p></div></div><div><span></span></div><div><span><span class='icon-decorative-hours'></span></span>M-F, 7:30 a.m. - 4:30 p.m.</div><div><span></span></div><div><span><span class='icon-ui-location'></span></span><div><p class="field-street-1">1975 Fourth St., First Floor</p><p><span>San Francisco<span><span>, </span></span></span><span class="field-state">CA</span><span><span> </span></span></p></div></div> </div> </div> <div class="component help-cards-entry col-xs-12"> <div class="component-content"> <div class="paragraph1 field-title">Ambassador's desk (Oakland)</div><div class="entry-numbers"><div><p class="entry-number"><span><span class="icon-ui-phone"></span></span><span class="field-number">(510) 428-3474 (or ext. 3474 from inside the hospital)</span></p></div></div><div><span></span></div><div><span></span></div><div><span></span></div><div><span><span class='icon-ui-location'></span></span><div><p class="field-street-1">747 52nd St., Main Lobby</p><p><span>Oakland<span><span>, </span></span></span><span class="field-state">CA</span><span><span> </span></span></p></div></div> </div> </div> </div> </div> </div> <div class="component column-layout col-2-66-33 col-xs-12 col-2-80-20"> <div class="component-content"> <div class="left-col"> <div class="component rich-text col-xs-12"> <div class="component-content"> <h2>Visitor rules</h2> <p>During your visit, we ask that you:</p> <ul> <li>Check with the department you're visiting about whether masking is required. Even if it isn't, we strongly recommend wearing a mask when indoors.</li> <li>Wear your badge at all times while in the hospital.</li> <li>Wash your hands before entering a patient room.</li> <li>Supervise underage visitors at all times.</li> <li>Be mindful of noise levels, particularly if your child is sharing a room with another patient.</li> <li>Latex balloons are not allowed as they are a health and safety risk. You may bring mylar balloons.</li> </ul> <h2>Preparing siblings for a hospital visit</h2> <p>Child life specialists are trained to support kids and teens in a medical setting. They offer many services for families, including help with preparing children to visit a sick or injured sibling in the hospital. For more information, contact <a href="/services/child-life">Child Life Services</a>.</p> </div> </div> </div> <div class="right-col"> </div> </div> </div> <div class="component article-cards cards-component col-xs-12"> <div class="component-content"> <div> <h2 class="heading1 title-anchor"> Your child's hospital stay </h2> <div class="view-all"> </div> </div> <div class="cards"> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/your-stay" class="phantom-link" title="Your Stay"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/article/hero/your-stay-2x.jpg?h=376&w=974&rev=042e9fb76ec34794a1635d4a0e860c60&hash=5DA540927510169F75DA5306302159D1" alt="your-stay-2x" width="2880" height="1112" /> <p class="font-larger"> Your Stay </p> <p> We offer valuable information to help you plan for your child's upcoming hospital stay. Find out about food services, family accommodations and more. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/your-stay/admissions-and-discharge" class="phantom-link" title="Admissions & Discharge"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/article/hero/admissions-and-discharge-2x.jpg?h=376&w=974&rev=cdedb32765944671b720eeddfb366bff&hash=69986C9D7C8E7A1F8284C75F64152213" alt="admissions-and-discharge-2x" width="2880" height="1112" /> <p class="font-larger"> Admissions & Discharge </p> <p> To plan for your child's hospital stay, read about admission to and discharge from the hospital, and details to make your child as comfortable as possible. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/your-stay/contact-a-patient" class="phantom-link" title="Contact a Patient"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/article/hero/contact-a-patient-2x.jpg?h=376&w=974&rev=e668137a3daf4309bdafbe2d6b07f0f7&hash=963C58A533B75FA78205F5F726A42BAD" alt="contact-a-patient-2x" width="2880" height="1112" /> <p class="font-larger"> Contact a Patient </p> <p> You can contact your child or other patients by phone, message or postal mail during their hospital stay. Find out how. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/your-stay/family-accommodations" class="phantom-link" title="Family Accommodations"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/article/hero/family-accommodations-2x.jpg?h=376&w=974&rev=40ce986497ae469cb132339286a5c56d&hash=5BDC3B0DA0DF0C2967C5203C68165E0C" alt="family-accommodations-2x" width="2880" height="1112" /> <p class="font-larger"> Family Accommodations </p> <p> Most of our patient rooms can accommodate one overnight guest, and we offer many family amenities. Short-term lodging is also available nearby. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/services/family-amenities" class="phantom-link" title="Family Amenities"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/service/hero/family-amenities1-2x.jpg?h=376&w=974&rev=432dbfb1d5cc47c3bf265a316fcf8b8c&hash=7E6B385A580DA489394A951AAF2AF196" alt="" width="2880" height="1112" /> <p class="font-larger"> Family Amenities </p> <p> Family-friendly amenities help you relax and take care of yourself while staying close to your child. We offer lounges, kitchens, showers, breastfeeding rooms and more. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/your-stay/food-services" class="phantom-link" title="Food Services"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/article/hero/food-services-2x.jpg?h=376&w=974&rev=797d4da372bd4a7e8bc077f78a69f459&hash=C1AB3C64AE14E86435A98E10040F2B8A" alt="food-services-2x" width="2880" height="1112" /> <p class="font-larger"> Food Services </p> <p> We offer healthy, convenient options for food and beverages at our cafe's, cafeterias, kiosks and vending machines at our facilities. Learn more. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/your-stay/gift-shops" class="phantom-link" title="Gift Shops"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/article/hero/gift-shops-2x.jpg?h=376&w=974&rev=e047cc667ce7466782dae06c82eeffef&hash=87EC27E9EC507EFECCB76BE987FA0368" alt="gift-shops-2x" width="2880" height="1112" /> <p class="font-larger"> Gift Shops </p> <p> Our gift shops offer a variety of gifts, such as flowers, plants, balloons, toys, books, candy and more, for children and families during a hospital stay. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/billing-and-insurance/health-insurance" class="phantom-link" title="Health Insurance"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/article/hero/health-insurance-2x.jpg?h=376&w=974&rev=bda9470c86ab43c49970ce71353fed21&hash=AFFB0DBFCD21811B09D607361021D943" alt="health-insurance-2x" width="2880" height="1112" /> <p class="font-larger"> Health Insurance </p> <p> We accept numerous health insurance plans at our pediatric hospitals in San Francisco and Oakland. Find out if your plan is one of them. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/your-stay/hospital-policies" class="phantom-link" title="Hospital Policies"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/article/hero/hospital-policies-2x.jpg?h=376&w=974&rev=baaa39d217144a9e9c3202211f4478fb&hash=E58B9F3F803E7869C11B684852A2C1AF" alt="hospital-policies-2x" width="2880" height="1112" /> <p class="font-larger"> Hospital Policies </p> <p> Our hospital policies cover cell phone use, smoking, safety drills and more. Find the details you need to know before your visit. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/your-stay/patient-rights-and-responsibilities" class="phantom-link" title="Patient Rights & Responsibilities"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/article/hero/patient-rights-and-responsibilities-2x.jpg?h=376&w=974&rev=f6a2d835d53e411fa3fe67c0d5929907&hash=F18913B24F91068DA5CAADDEC6C95699" alt="patient-rights-and-responsibilities-2x" width="2880" height="1112" /> <p class="font-larger"> Patient Rights & Responsibilities </p> <p> Our list of patient rights and responsibilities describes the partnership of mutual respect between you and your child's care team. Learn more. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/your-stay/patient-rooms" class="phantom-link" title="Patient Rooms"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/article/hero/patient-rooms-2x.jpg?h=376&w=974&rev=c620181ff0f34c0dbe95da4cd078a7da&hash=676B2FF2444DCBFF283947CE05CCA94F" alt="patient-rooms-2x" width="2880" height="1112" /> <p class="font-larger"> Patient Rooms </p> <p> Our patient rooms offer a cheerful, comfortable setting for rest and recovery during your child's stay, with amenities such as TVs, WiFi and sofa sleepers. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/your-stay/patient-safety-how-you-can-help" class="phantom-link" title="Patient Safety: How You Can Help"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/article/hero/patient-safety-how-you-can-help-2x.jpg?h=376&w=974&rev=433fe3bd237341718d34f2c90ec4ef7a&hash=4EFD460F728526FD063F2FE2653F2D58" alt="patient-safety-how-you-can-help-2x" width="2880" height="1112" /> <p class="font-larger"> Patient Safety: How You Can Help </p> <p> You can help the care team safeguard your child's well-being by asking questions, keeping track of medications and other steps for a safe experience. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/your-stay/patient-transport-a-parents-guide" class="phantom-link" title="Patient Transport: A Parent's Guide"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/service/hero/transport-service-2x.jpg?h=376&w=974&rev=eb5472a6386346e598c8369713f40bfb&hash=109704E512BE765183528E3A76DF77DC" alt="" width="2880" height="1112" /> <p class="font-larger"> Patient Transport: A Parent's Guide </p> <p> Our transport service provides high-level care on the way to our hospitals. Find out what to expect and how you can help ensure a smooth transport. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/your-stay/preparing-kids-for-a-hospital-stay" class="phantom-link" title="Preparing Kids for a Hospital Stay"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/article/hero/preparing-your-child-for-a-hospital-stay-2x.jpg?h=376&w=974&rev=c66759f5dac44084b0a646cb03126012&hash=53A9F2844F761DF8274877EE1B4ADB0D" alt="preparing-your-child-for-a-hospital-stay-2x" width="2880" height="1112" /> <p class="font-larger"> Preparing Kids for a Hospital Stay </p> <p> Preparing your child for a hospital stay or surgery can be challenging. Read our tips for making this process less stressful for you and your child. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/your-stay/your-childs-care-team" class="phantom-link" title="Your Child's Care Team"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/article/hero/your-childs-care-team-2x.jpg?h=376&w=974&rev=6ac88a7d9f344da5b0e63b7484e32cb0&hash=26457401735862F8FCFAED77CBC3833B" alt="your-childs-care-team-2x" width="2880" height="1112" /> <p class="font-larger"> Your Child's Care Team </p> <p> Our doctors, nurses, child life specialists and other providers have special training to care for children. Meet your child's care team. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/your-stay/your-childs-hospital-stay-what-to-bring" class="phantom-link" title="Your Child's Hospital Stay: What to Bring"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/article/hero/your-childs-hospital-stay-what-to-bring-2x.jpg?h=376&w=974&rev=684ac2c470f1415ab22bc397407ff241&hash=873B798C7F0E19A8637FF34701D1F6E1" alt="your-childs-hospital-stay-what-to-bring-2x" width="2880" height="1112" /> <p class="font-larger"> Your Child's Hospital Stay: What to Bring </p> <p> A favorite pillow, toy, book or electronic device can help your child feel more comfortable while in the hospital. Find out what you can bring. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/your-stay/your-childs-surgery-what-to-expect" class="phantom-link" title="Preparing for Your Child's Surgery"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/article/hero/your-childs-surgery-what-to-expect-2x.jpg?h=376&w=974&rev=271ee7ed5a994d08a275aae8c84108cb&hash=723D5E07272AE5AE161EBD935B0E7705" alt="your-childs-surgery-what-to-expect-2x" width="2880" height="1112" /> <p class="font-larger"> Preparing for Your Child's Surgery </p> <p> If your child is having surgery, there are many details about how to prepare, what to bring, and what to expect during and after surgery. 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