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class="bf-header__nav-main js-collapse-full-height"> <ul class="bf-megamenu d-flex list h-100"> <li class=" nav-item bf-megamenu__nav-item js-bf-megamenu__nav-item position-static font-weight-bold " > <button class="nav-link js-bf-megamenu__nav-link d-flex align-items-center h-100" type="button" id="menuDropdown1" aria-expanded="false" aria-label="Toggle navigation" > <span class="mb-0">internet</span> <span class="bf-icon size-xsmall color-primary d-none d-lg-block ml-1" role="presentation" > <svg role="img" xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24" data-version="1.16.0" > <path stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" d="m6 10 6 6 6-6" /> </svg> </span> </button> <div class="bf-megamenu__panel js-bf-megamenu__panel" aria-labelledby="menuDropdown1" > <div class="bf-button-icon btn-close d-block m-2 m-md-4 m-lg-0 mr-lg-2 z-index-10 js-bf-megamenu__close"> <button type="button" class="bf-button-icon__inner" > <span class="bf-icon size-small color-primary" role="presentation" > <svg role="img" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <path fill-rule="evenodd" clip-rule="evenodd" d="M5.35355 4.64645C5.15829 4.45118 4.84171 4.45118 4.64645 4.64645C4.45118 4.84171 4.45118 5.15829 4.64645 5.35355L11.2929 12L4.64645 18.6464C4.45118 18.8417 4.45118 19.1583 4.64645 19.3536C4.84171 19.5488 5.15829 19.5488 5.35355 19.3536L12 12.7071L18.6464 19.3536C18.8417 19.5488 19.1583 19.5488 19.3536 19.3536C19.5488 19.1583 19.5488 18.8417 19.3536 18.6464L12.7071 12L19.3536 5.35355C19.5488 5.15829 19.5488 4.84171 19.3536 4.64645C19.1583 4.45118 18.8417 4.45118 18.6464 4.64645L12 11.2929L5.35355 4.64645Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="p-3 py-md-4 px-md-5"> <div class="row"> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column " > <div class="mb-2"> <a href="/internet" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > L’Internet par Vidéotron </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/internet/forfaits-internet-illimite" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits Internet </a> </li> <li class="mb-2"> <a href="/internet/choisir-vitesse" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Quel forfait Internet choisir? </a> </li> <li class="mb-2"> <a href="/television/forfaits-sur-mesure" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Créez votre forfait </a> </li> <li class="mb-2"> <a href="/internet/forfaits-internet-illimite" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Rabais à vie : Internet GIGA à 70 $ </a> </li> <li class="mb-2"> <a href="/internet/forfaits-internet-illimite" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Crédit foudroyant de 100 $ </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/helix" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > L’écosystème Helix </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/helix/equipements" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Notre technologie Helix </a> </li> <li class="mb-2"> <a href="/pourquoi-choisir-videotron" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Pourquoi choisir Vidéotron? </a> </li> <li class="mb-2"> <a href="/internet/test-vitesse" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Test de vitesse </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column " > <div class="mb-2"> <a href="/connexion" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Déjà client - Connexion </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="https://moncompte.videotron.com/forfaits" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Modifier mon forfait Internet </a> </li> <li class="mb-2"> <a href="https://moncompte.videotron.com/equipment/add" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Ajouter un relais Wi-Fi </a> </li> <li class="mb-2"> <a href="/soutien/internet" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Soutien Internet </a> </li> </ul> </div> </div> <div class="d-none d-lg-block"> <hr class="my-4" /> <div class="row"> <div class="col-md-6 mb-3 mb-md-0"> <a href="/internet/forfaits-internet-illimite" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/fil-vcom-nfou-giga-sp-fj-730x360-2310.webp?itok=FviXIRZk" alt="Helix duo internet tv" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> Internet GIGA à seulement 70 $/mois </span> <p class="small"> Pour un temps limité, profitez d’une baisse de prix sur le forfait Internet GIGA grâce à un rabais à vie de 7 $ par mois. </p> </div> </div> </a> </div> <div class="col-md-6 mb-3 mb-md-0"> <a href="/internet/forfaits-internet-illimite" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/FIL-VCOM-NOVFOU-CREDIT100-1072x1072-2310-FR-V2.webp?itok=dH4rYN_Q" alt="Crédit 100 dollars 730x360" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> Crédit foudroyant Internet de 100 $ </span> <p class="small"> Pour un temps limité, obtenez le Crédit foudroyant de 100 $ avec tout forfait Internet 500 ou GIGA, ou avec tout duo Appli Télé + Internet 500 ou GIGA. </p> </div> </div> </a> </div> </div> </div> </div> </div> </li> <li class=" nav-item bf-megamenu__nav-item js-bf-megamenu__nav-item position-static font-weight-bold " > <button class="nav-link js-bf-megamenu__nav-link d-flex align-items-center h-100" type="button" id="menuDropdown2" aria-expanded="false" aria-label="Toggle navigation" > <span class="mb-0">télé</span> <span class="bf-icon size-xsmall color-primary d-none d-lg-block ml-1" role="presentation" > <svg role="img" xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24" data-version="1.16.0" > <path stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" d="m6 10 6 6 6-6" /> </svg> </span> </button> <div class="bf-megamenu__panel js-bf-megamenu__panel" aria-labelledby="menuDropdown2" > <div class="bf-button-icon btn-close d-block m-2 m-md-4 m-lg-0 mr-lg-2 z-index-10 js-bf-megamenu__close"> <button type="button" class="bf-button-icon__inner" > <span class="bf-icon size-small color-primary" role="presentation" > <svg role="img" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <path fill-rule="evenodd" clip-rule="evenodd" d="M5.35355 4.64645C5.15829 4.45118 4.84171 4.45118 4.64645 4.64645C4.45118 4.84171 4.45118 5.15829 4.64645 5.35355L11.2929 12L4.64645 18.6464C4.45118 18.8417 4.45118 19.1583 4.64645 19.3536C4.84171 19.5488 5.15829 19.5488 5.35355 19.3536L12 12.7071L18.6464 19.3536C18.8417 19.5488 19.1583 19.5488 19.3536 19.3536C19.5488 19.1583 19.5488 18.8417 19.3536 18.6464L12.7071 12L19.3536 5.35355C19.5488 5.15829 19.5488 4.84171 19.3536 4.64645C19.1583 4.45118 18.8417 4.45118 18.6464 4.64645L12 11.2929L5.35355 4.64645Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="p-3 py-md-4 px-md-5"> <div class="row"> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column " > <div class="mb-2"> <a href="/television" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > La Télé par Vidéotron </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/television/forfaits-tele" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits Télé </a> </li> <li class="mb-2"> <a href="/television/forfaits-tele/appli-helix-tv" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits Appli Télé </a> </li> <li class="mb-2"> <a href="/television/forfaits-tele/sports" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits Sports </a> </li> <li class="mb-2"> <a href="/television/forfaits-sur-mesure" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Créez votre forfait </a> </li> <li class="mb-2"> <a href="/television/forfaits-tele/offres" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Rabais à vie : Télé 10 choix Sports à 99 $ </a> </li> <li class="mb-2"> <a href="/television/forfaits-tele/offres" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Crédit foudroyant de 200 $ </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/helix" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > L’écosystème Helix </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/helix/equipements" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Notre technologie Helix </a> </li> <li class="mb-2"> <a href="/television/chaines-tele" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Nos chaînes télé </a> </li> <li class="mb-2"> <a href="/divertissement/illico-plus" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > illico+ </a> </li> <li class="mb-2"> <a href="/pourquoi-choisir-videotron" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Pourquoi choisir Vidéotron? </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column " > <div class="mb-2"> <a href="/connexion" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Déjà client - Connexion </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="https://moncompte.videotron.com/forfaits/choix-chaines" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Changer mes chaînes </a> </li> <li class="mb-2"> <a href="https://moncompte.videotron.com/forfaits" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Modifier mon forfait Télé </a> </li> <li class="mb-2"> <a href="/soutien/television" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Soutien Télé </a> </li> </ul> </div> </div> <div class="d-none d-lg-block"> <hr class="my-4" /> <div class="row"> <div class="col-md-6 mb-3 mb-md-0"> <a href="/television/forfaits-tele/offres" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/fil-vcom-nf-duo-fj-730x360-2410.webp?itok=Z-0mbBrh" alt="Helix duo internet tv" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> Télé 10 choix Sports + Internet 500 à 99 $ </span> <p class="small"> Pour une durée limitée, profitez d’un généreux rabais à vie de 35 $/mois sur le forfait Télé 10 choix Sports et Populaires + Internet 500. </p> </div> </div> </a> </div> <div class="col-md-6 mb-3 mb-md-0"> <a href="/television/forfaits-tele/offres" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/FIL-VCOM-NOVFOU-CREDIT200-1027x650-2310-FR.webp?itok=gwQHrOdj" alt="Crédit 200 dollars éclair" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> Crédit foudroyant de 200 $ avec les forfaits Télé </span> <p class="small"> Pour un temps limité, obtenez un crédit de 200 $ à l’abonnement à l’un de nos forfaits Télé + Internet 500 ou GIGA. </p> </div> </div> </a> </div> </div> </div> </div> </div> </li> <li class=" nav-item bf-megamenu__nav-item js-bf-megamenu__nav-item position-static 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href="/mobilite/telephones-mobiles/samsung/galaxy-s24" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Samsung S24 à 0 $/mois </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/mobilite/telephones-mobiles" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Téléphones mobiles </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/mobilite/telephones-mobiles" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Toutes les marques </a> </li> <li class="mb-2"> <a href="/mobilite/telephones-mobiles/apple" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > • Apple </a> </li> <li class="mb-2"> <a href="/mobilite/telephones-mobiles/samsung" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > • Samsung </a> </li> <li class="mb-2"> <a href="/mobilite/telephones-mobiles/google" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > • Google </a> </li> <li class="mb-2"> <a href="/mobilite/cellulaires-usages" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Téléphones reconditionnés certifiés </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/connexion" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Déjà client - Connexion </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/mobilite/changer-telephone" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Changer mon téléphone </a> </li> <li class="mb-2"> <a href="/client/residentiel/blocs/gerer.action" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Ajouter un Bloc de données </a> </li> <li class="mb-2"> <a href="/mobilite/couverture-reseau-mobile" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Voir la couverture réseau </a> </li> <li class="mb-2"> <a href="/soutien/mobilite" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Soutien Mobilité </a> </li> </ul> </div> </div> <div class="d-none d-lg-block"> <hr class="my-4" /> <div class="row"> <div class="col-md-6 mb-3 mb-md-0"> <a href="/mobilite/telephones-mobiles/apple/iphone-16" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/tmo-vcom-nf-iphone16-fj-730x360-2410-fr.webp?itok=bqVI4ZFH" alt="iPhone 16" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> iPhone 16 à 0 $/mois </span> <p class="small"> Pour quelques jours seulement, obtenez un iPhone 16 de 128 Go à 0 $/mois et un Crédit foudroyant de 100 $, avec certains forfaits de 24 mois, le Crédit retour et le Crédit d’échange. </p> </div> </div> </a> </div> <div class="col-md-6 mb-3 mb-md-0"> <a href="/mobilite/telephones-mobiles" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" 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href="/soutien/mobilite">Mobilité</a> </li> <li class="breadcrumb-item active" aria-current="page"> Comment changer de cellulaire </li> </ol> </nav> <h1 class="mb-0" data-animate="fade-in">Comment changer de cellulaire</h1> <p class="h5 mt-2 mb-0" data-animate="fade-in"><div class="field-rich-text-block"><p>Vous désirez changer de téléphone mobile? Obtenez des réponses à vos questions afin de profiter de la meilleure offre.</p></div></p> </div> </section> </div> <div class="container-fluid"> <div data-drupal-messages-fallback class="hidden"></div> </div> </div> <div class="" id="main">  <section id="content" class=""> <div class="content-wrapper "> <div id="content-area"> <div class="region region-content"> <div id="block-dxp-front-content" data-block-plugin-id="system_main_block" class="block block-system block-system-main-block"> <article class="entity--type-node node node--type-landing-page node--view-mode-full"> <div class="content"> <div data-theme="videotron" class="layout layout--twocol-67-33 sticky-nav-container pb-section"> <div class="container-fluid"> <div class="row"> <div class="col-lg-8 layout__region layout__region--first pt-section mb-3 mb-md-0"> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><div class="information-item mb-3 p-4 d-flex align-items-center"><div class="information-body"><div class="m-0"><p>Si vous avez récemment changé de téléphone, il se peut que vous deviez activer votre carte SIM pour commencer à l’utiliser. <a href="/soutien/mobilite/configurer-services/activer-carte-sim">Découvrez comment activer votre carte SIM</a>.</p></div></div></div></div></div> </div> </div> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <h2>Puis-je magasiner mon nouvel appareil en ligne?</h2> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><p>Bien sûr! Découvrez nos <a href="/mobilite/telephones-mobiles">appareils mobiles offerts en ligne</a> et choisissez celui qui vous plaît.</p><p>Vous serez ensuite invité à sélectionner un forfait Mobile admissible. Vous pouvez conserver le vôtre, s’il atteint la mensualité minimale requise, ou choisir un nouveau forfait.</p><p>Un conseiller vous appellera dans les plus brefs délais durant nos heures d’ouverture pour confirmer votre sélection, s’assurer que vous bénéficiez des meilleures offres et finaliser la commande avec vous.</p><p><a class="btn btn-md btn-primary" href="/mobilite/telephones-mobiles">MAGASINER EN LIGNE</a></p></div></div> </div> </div> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <h2>Y a-t-il des frais à payer si je change d’appareil?</h2> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><p>Des frais pourraient vous être facturés si vous changez d’appareil avant la fin de la période prévue dans votre entente, s’il y a lieu. Vérifiez le solde de l’appareil et les frais de résiliation <a href="https://www.videotron.com/client/residentiel/linkdevicesim/listdevicesim.action" target="_blank">dans la section Information sur votre appareil de l’Espace client</a>.</p></div></div> </div> </div> <div data-block-plugin-id="inline_block:good_to_know" class="block block-layout-builder block-inline-blockgood-to-know my-4" id="no-anchor-973343250"> <div class="p-4 bf-good-to-know bf-good-to-know--bg-underground" > <div class="mb-2 mb-md-0 mr-4"> <span class="bf-icon size-large color-primary" role="presentation" > <svg role="img" width="72" height="72" viewBox="0 0 72 72" fill="none" xmlns="http://www.w3.org/2000/svg" > <path d="M38.3533 50.0696C36.8512 50.0696 36.9513 49.2685 36.9513 48.4674C36.9513 45.7636 37.5522 43.0598 38.7538 40.5564C38.854 40.2559 39.2545 39.555 38.9541 39.4548C38.3533 39.555 37.8526 39.8554 37.452 40.2559C35.9499 41.3575 35.249 41.2573 33.9472 40.2559L32.8456 39.4548C32.6453 39.4548 32.4451 39.555 32.4451 39.7553C32.4451 39.8554 32.4451 39.8554 32.4451 39.9555C33.5466 42.3589 34.1474 44.9625 34.2476 47.5661C34.2476 47.9667 34.2476 48.3672 34.2476 48.7678C34.2476 49.3686 33.6467 49.8693 33.0459 49.8693H32.9458" stroke="currentColor" stroke-linecap="round" stroke-linejoin="bevel" /> <path d="M18.8261 45.1627L13.0181 49.7691" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <path d="M20.2281 17.8248L14.1196 13.5188" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <path d="M51.071 17.5244L56.9793 12.918" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <path d="M35.95 12.7177V5.30737" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <path d="M15.4214 31.6439H8.21143" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <path d="M63.9888 31.6439H56.7788" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <path d="M52.7734 45.1627L58.5815 49.7691" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <path d="M29.0403 59.2823L42.8595 55.8776" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <path d="M29.8416 62.7872L42.9598 59.5828" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <path d="M31.4436 64.8902C32.2447 65.8916 33.3462 66.5925 34.6481 66.893H37.3518C38.5535 66.5925 39.655 65.8916 40.356 64.79" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <path d="M28.6398 51.772C28.2392 48.3672 26.4367 45.6635 24.2336 43.16C16.3227 34.2476 20.7288 20.0279 32.1446 17.224C42.1585 14.8206 51.6718 22.3311 51.6718 32.9458C51.872 37.2518 49.8693 41.0571 46.6648 44.2615C44.8623 45.9639 43.7608 48.2671 43.5605 50.6704C43.5605 51.4715 42.9597 52.0724 42.2587 52.1725C38.2531 53.1739 34.1474 54.1753 30.1419 55.2768" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> </svg> </span> </div> <div> <p class="mb-0"> <strong> Vous n’arrivez pas à vérifier si des frais sont applicables? </strong> </p> <div> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><div class="field-rich-text-block"><p>Choisissez votre nouvel appareil en ligne et soumettez votre commande pour qu’un conseiller vous rappelle. Il répondra à toutes vos questions et finalisera la commande avec vous si les conditions vous conviennent. <a href="/mobilite/telephones-mobiles">Magasiner en ligne et obtenir l’aide d’un conseiller</a>.</p></div></div> </div> </div> </div> </div> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <h2>Puis-je changer mon appareil, mais garder le même forfait Mobile?</h2> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><p>Oui. Vous pouvez conserver votre forfait Mobile. Nous vous encourageons toutefois à découvrir nos nouveaux forfaits, qui pourraient être plus avantageux ou mieux répondre à vos besoins. <a href="/mobilite/forfaits-cellulaire">Découvrir les forfaits Mobile</a>.</p><div class="information-item mb-3 p-4 d-flex align-items-center"><div class="information-body"><div class="m-0"><p><strong>NOTE :</strong> Certaines options de paiement et certains rabais sont offerts seulement lorsqu’ils sont jumelés à un forfait Mobile dont le tarif égale ou dépasse un tarif déterminé. Pour profiter de ces offres, il est possible que vous deviez mettre à jour votre forfait Mobile.</p></div></div></div></div></div> </div> </div> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <h2>Dois-je retourner mon appareil actuel si j’en achète un nouveau?</h2> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><h3>J’ai profité du Crédit retour pour l’achat de mon appareil actuel</h3><p class="ml-3">Vous devez retourner votre appareil actuel avant de vous en procurer un nouveau. Si vous ne retournez pas l’appareil, le montant équivalant au crédit qui vous a été accordé en début d’entente vous sera facturé. <a href="https://magasins.videotron.com/" target="_blank" rel="noopener noreferrer">Visitez un de nos magasins pour retourner votre appareil et en acheter un autre</a>.</p><h3>J’ai acheté mon appareil actuel sans le Crédit retour</h3><p class="ml-3">Vous êtes libre de disposer de votre appareil comme bon vous semble. Cela dit, selon le modèle et l’état de votre appareil, vous pourriez nous le retourner et obtenir un crédit à l’achat de votre nouveau téléphone. <a href="/soutien/mobilite/appareils/credit-echange-et-programme-on-recycle">En savoir plus sur le Crédit d’échange</a>.</p><div class="information-item mb-3 p-4 d-flex align-items-center"><div class="flex-start"><svg class="svg-fill--primary svg-size--2 mr-2" viewBox="0 0 20.1 20.1"><g><path d="M9.3 6.7c0-.4.3-.7.8-.7.4 0 .7.3.7.7 0 .4-.3.7-.7.7-.5.1-.8-.2-.8-.7zm.3 2.1h1v5.3h-1V8.8z" fill="_svg-fill"> </path></g><circle class="svg-circle" fill="_svg-fill" cx="10.1" cy="10.1" r="10.1"> </circle><g fill="#1d1d1d"><path d="M9.3 6.7c0-.4.3-.7.8-.7.4 0 .7.3.7.7 0 .4-.3.7-.7.7-.5.1-.8-.2-.8-.7zm.3 2.1h1v5.3h-1V8.8z"> </path></g></svg></div><div class="information-body"><div class="m-0"><p>Pour vérifier si vous vous êtes procuré votre appareil dans le cadre du Crédit retour, consultez votre facture. Une ligne <strong>Crédit retour</strong> y figurera, s’il y a lieu.</p></div></div></div></div></div> </div> </div> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <h2>M’offrirez-vous un crédit à l’achat si je vous retourne mon appareil actuel?</h2> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><h3>J’ai profité du Crédit retour pour l’achat de mon appareil actuel</h3><p class="ml-3">Le programme Crédit retour vous permet de réduire vos mensualités lorsque vous vous engagez à rapporter votre appareil mobile en bon état après 24 mois. Aucun crédit supplémentaire n’est applicable au retour de votre appareil. <a href="https://magasins.videotron.com/" target="_blank">Visitez un de nos magasins pour retourner votre appareil et en acheter un autre</a>.</p><h3>J’ai acheté mon appareil actuel sans le Crédit retour</h3><p class="ml-3">Selon le modèle et l’état de votre appareil, vous pourriez nous le retourner et obtenir un crédit à l’achat de votre nouveau téléphone. <a href="/soutien/mobilite/appareils/credit-echange-et-programme-on-recycle">En savoir plus sur le Crédit d’échange</a>.</p></div></div> </div> </div> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <h2>Autres questions fréquentes sur l’achat d’un cellulaire</h2> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><h3>Puis-je changer d’appareil si je ne suis pas satisfait?</h3><p class="ml-3">À l’achat d’un téléphone mobile neuf, Vidéotron vous offre une garantie de satisfaction de 30 jours qui vous permet de retourner ou d’échanger votre appareil si vous n’en êtes pas satisfait. <a href="/soutien/legal/modalites-conditions">Certaines conditions s’appliquent</a>.</p><h3>Dois-je effectuer un prépaiement si je désire acheter un nouvel appareil mobile?</h3><p class="ml-3">Si vous achetez un appareil avec un plan de versement, un prépaiement pourrait être nécessaire, selon le résultat de votre enquête de crédit.</p><h3>Comment puis-je déterminer quel nouvel appareil choisir?</h3><p class="ml-3">Grâce à nos fiches techniques, vous pouvez comparer les caractéristiques de votre appareil actuel à celles des appareils que vous convoitez.</p><div class="ml-3"><ol class="steps"><li>Repérez la <strong>barre de recherche </strong><img class="inline-icon img-fluid" src="/sites/default/files/2023-02/search-icon_0.png" data-icon-desc-en="Search" data-icon-desc-fr="Recherche" data-icon-media-uuid="f2f4c2cb-efcd-439c-846d-0f6b1763cf79"> en haut de page.</li><li>Tapez <strong>Soutien</strong>, suivi du <strong>modèle de l’appareil</strong>.</li></ol><p>Vous hésitez entre différents modèles d’iPhone? <a href="/mobilite/telephones-mobiles/apple/comparer-iphone" data-entity-type="node" data-entity-uuid="9be60407-7d75-45f2-beeb-7b3e97e19719" data-entity-substitution="canonical" title="Comparateur Apple">Comparez-les en un coup d’œil</a>.</p><p>Vous cherchez un téléphone pour votre enfant? <a href="https://forum.videotron.com/t5/blogue/quel-telephone-cellulaire-acheter-pour-un-enfant/ba-p/45855" target="_blank">Consultez nos recommandations</a>.</p></div><h3>Comment puis-je savoir si le moment est venu de changer mon téléphone?</h3><p class="ml-3">Cela dépend de vos préférences. Toutefois, certains signes peuvent indiquer que votre téléphone mobile est sur le point de rendre l’âme. <a href="https://forum.videotron.com/t5/blogue/8-signes-qui-annoncent-la-mort-de-votre-telephone-mobile/ba-p/38744" target="_blank">Découvrez-les ici</a>.</p></div></div> </div> </div> </div> <div class="col-lg-3 layout__region layout__region--second layout__region--sidebar offset-lg-1"> <div data-block-plugin-id="inline_block:html_block" class="block block-layout-builder block-inline-blockhtml-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><style> .bf-button-fw{ width:100%; margin-top:5px; } </style> <div class="bg-gray--100 p-3 mt-6"> <h3 class="mb-3">Liens rapides</h3> <p class="mb-1"><a class="bf-button bf-button--primary-alt bf-button-fw mt-1 mx-auto mw-99" href="https://www.videotron.com/client/residentiel/linkdevicesim/listdevicesim.action" tabindex="-1" draggable="false">Voir les informations sur mon appareil</a></p> <p class="mb-1"><a class="bf-button bf-button--primary-alt bf-button-fw mt-1 mx-auto mw-99" href="/mobilite/telephones-mobiles" tabindex="-1" draggable="false">Magasiner les téléphones mobiles</a></p> <p class="mb-1"><a class="bf-button bf-button--primary-alt bf-button-fw mt-1 mx-auto mw-99" href="/mobilite/forfaits-cellulaire" tabindex="-1" draggable="false">Magasiner les forfaits Mobile</a></p> </div></div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--onecol layout-container bg-secondary"> <div class="container-fluid"> <div class="row" data-theme="videotron" class="layout--onecol layout-container bg-secondary"> <div class="col-12 layout__region layout__region--content"> <div data-block-plugin-id="inline_block:shop_banner" class="block block-layout-builder block-inline-blockshop-banner"> <div class="shop-banner d-flex flex-column align-items-center justify-content-center py-5" style="background-image: url('/sites/default/files/styles/original/public/image/bg-black_0_0.webp?itok=WI5XhylR');"> <h4 class="mb-2 vui--text-highlight color--white">VOUS N’ÊTES PAS ENCORE ABONNÉ À NOS SERVICES MOBILITÉ?</h4> <a class="link fs-6 vui--font-secondary color--primary border-bottom--vui-yellow link--no-decoration" data-title="PARCOUREZ NOS TÉLÉPHONES ET FORFAITS MOBILES." href="/mobilite" >PARCOUREZ NOS TÉLÉPHONES ET FORFAITS MOBILES.</a> </div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--threecol-33-34-33 layout-container py-section"> <div class="container-fluid"> <div class="row"> <div class="col-12"> <div class="title"> <h2 class="h2 vui--font-secondary mb-4">Plus de soutien</h2> </div> </div> </div> <div class="row"> <div class="col-lg-4 layout__region layout__region--first mb-3 mb-md-0"> <div data-block-plugin-id="inline_block:html_block" class="block block-layout-builder block-inline-blockhtml-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><a href="/soutien/compte-facturation/changer-forfait" class="card card--btn link--no-decoration bg-gray--100 border-0 border-rounded--lg minh-md-4"> <div class="card-body d-flex justify-content-center"> <div class="row align-items-center w-100"> <div class="col-9 p-0"> <div class="h4 m-0 d-inline-block text-dark"> <span class="pr-2">Changer mon forfait Internet ou Télé</span> </div> </div> <div class="col-3 p-0 text-center"> <svg width="72" height="72" viewBox="0 0 72 72" fill="none"> <path fill-rule="evenodd" clip-rule="evenodd" d="M29.6464 17.6464C29.8417 17.4512 30.1583 17.4512 30.3536 17.6464L48.3536 35.6464C48.5488 35.8417 48.5488 36.1583 48.3536 36.3535L30.3536 54.3536C30.1583 54.5488 29.8417 54.5488 29.6464 54.3536C29.4512 54.1583 29.4512 53.8417 29.6464 53.6464L47.2929 36L29.6464 18.3536C29.4512 18.1583 29.4512 17.8417 29.6464 17.6464Z" fill="#050504"/> </svg> </div> </div> </div> </a></div> </div> <div data-block-plugin-id="inline_block:html_block" class="block block-layout-builder block-inline-blockhtml-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><a href="/promotions" class="card card--btn link--no-decoration bg-gray--100 border-0 border-rounded--lg minh-md-4 mt-3"> <div class="card-body d-flex justify-content-center"> <div class="row align-items-center w-100"> <div class="col-9 p-0"> <div class="h4 m-0 d-inline-block text-dark"> <span class="pr-2">Promotions en cours</span> </div> </div> <div class="col-3 p-0 text-center"> <svg width="72" height="72" viewBox="0 0 72 72" fill="none"> <path fill-rule="evenodd" clip-rule="evenodd" d="M29.6464 17.6464C29.8417 17.4512 30.1583 17.4512 30.3536 17.6464L48.3536 35.6464C48.5488 35.8417 48.5488 36.1583 48.3536 36.3535L30.3536 54.3536C30.1583 54.5488 29.8417 54.5488 29.6464 54.3536C29.4512 54.1583 29.4512 53.8417 29.6464 53.6464L47.2929 36L29.6464 18.3536C29.4512 18.1583 29.4512 17.8417 29.6464 17.6464Z" fill="#050504"/> </svg> </div> </div> </div> </a></div> </div> </div> <div class="col-lg-4 layout__region layout__region--second mb-3 mb-md-0"> <div data-block-plugin-id="inline_block:html_block" class="block block-layout-builder block-inline-blockhtml-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><a href="/soutien/legal/comprendre-contrat" class="card card--btn link--no-decoration bg-gray--100 border-0 border-rounded--lg minh-md-4"> <div class="card-body d-flex justify-content-center"> <div class="row align-items-center w-100"> <div class="col-9 p-0"> <div class="h4 m-0 d-inline-block text-dark"> <span class="pr-2">Comprendre mon contrat</span> </div> </div> <div class="col-3 p-0 text-center"> <svg width="72" height="72" viewBox="0 0 72 72" fill="none"> <path fill-rule="evenodd" clip-rule="evenodd" d="M29.6464 17.6464C29.8417 17.4512 30.1583 17.4512 30.3536 17.6464L48.3536 35.6464C48.5488 35.8417 48.5488 36.1583 48.3536 36.3535L30.3536 54.3536C30.1583 54.5488 29.8417 54.5488 29.6464 54.3536C29.4512 54.1583 29.4512 53.8417 29.6464 53.6464L47.2929 36L29.6464 18.3536C29.4512 18.1583 29.4512 17.8417 29.6464 17.6464Z" fill="#050504"/> </svg> </div> </div> </div> </a></div> </div> </div> <div class="col-lg-4 layout__region layout__region--third"> <div data-block-plugin-id="inline_block:html_block" class="block block-layout-builder block-inline-blockhtml-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><a href="/soutien/compte-facturation/comprendre-facture" class="card card--btn link--no-decoration bg-gray--100 border-0 border-rounded--lg minh-md-4"> <div class="card-body d-flex justify-content-center"> <div class="row align-items-center w-100"> <div class="col-9 p-0"> <div class="h4 m-0 d-inline-block text-dark"> <span class="pr-2">Comprendre ma facture</span> </div> </div> <div class="col-3 p-0 text-center"> <svg width="72" 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class="card-img-top img-fluid" loading="lazy" data-src="/sites/default/files/styles/original/public/image/pin-800x120_16.webp?itok=cSS5B1ON" alt="Visitez un magasin" style="height: inherit;" src="/sites/default/files/styles/original/public/image/pin-800x120_16.webp?itok=cSS5B1ON" data-holder-rendered="true"> </div> <div class="card-body pl-0"> <p class="card-title font-weight-normal h3 mb-2 vui--font-secondary "> Visitez un magasin </p> <div class="card-text"> <p>Passez nous voir en magasin et profitez d’un accompagnement bienveillant.</p> </div> </div> </div> </a> </div> </div> </div> </div> </div> </div>  </article>  </div> <div id="block-dxpshopmodal" data-block-plugin-id="dxp_shop_modal_block" class="block block-dxp-shop block-dxp-shop-modal-block"> <div class="modal-version with-image hidden"> <div class="modal fade modal-theme--light" id="shopModalwith-image" tabindex="-1" role="dialog" aria-labelledby="shopModalLabel" aria-hidden="true" > <div class="modal-dialog 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