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href="/w/index.php?title=Special:%E5%88%9B%E5%BB%BA%E8%B4%A6%E6%88%B7&returnto=%E5%9B%BD%E5%8A%A1%E9%99%A2%E5%8A%9E%E5%85%AC%E5%8E%85%E5%85%B3%E4%BA%8E%E8%BF%9B%E4%B8%80%E6%AD%A5%E4%BC%98%E5%8C%96%E5%9C%B0%E6%96%B9%E6%94%BF%E5%8A%A1%E6%9C%8D%E5%8A%A1%E4%BE%BF%E6%B0%91%E7%83%AD%E7%BA%BF%E7%9A%84%E6%8C%87%E5%AF%BC%E6%84%8F%E8%A7%81" title="我们推荐您创建账号并登录，但这不是强制性的" class=""><span>创建账号</span></a> </li> <li id="pt-login-2" class="user-links-collapsible-item mw-list-item user-links-collapsible-item"><a data-mw="interface" href="/w/index.php?title=Special:%E7%94%A8%E6%88%B7%E7%99%BB%E5%BD%95&returnto=%E5%9B%BD%E5%8A%A1%E9%99%A2%E5%8A%9E%E5%85%AC%E5%8E%85%E5%85%B3%E4%BA%8E%E8%BF%9B%E4%B8%80%E6%AD%A5%E4%BC%98%E5%8C%96%E5%9C%B0%E6%96%B9%E6%94%BF%E5%8A%A1%E6%9C%8D%E5%8A%A1%E4%BE%BF%E6%B0%91%E7%83%AD%E7%BA%BF%E7%9A%84%E6%8C%87%E5%AF%BC%E6%84%8F%E8%A7%81" title="我们推荐您登录，但这不是强制性的[o]" accesskey="o" class=""><span>登录</span></a> </li> </ul> </div> </div> </div> <div id="vector-user-links-dropdown" class="vector-dropdown vector-user-menu vector-button-flush-right vector-user-menu-logged-out" title="更多选项" > <input type="checkbox" id="vector-user-links-dropdown-checkbox" role="button" aria-haspopup="true" data-event-name="ui.dropdown-vector-user-links-dropdown" class="vector-dropdown-checkbox " aria-label="个人工具" > <label id="vector-user-links-dropdown-label" for="vector-user-links-dropdown-checkbox" class="vector-dropdown-label cdx-button cdx-button--fake-button cdx-button--fake-button--enabled cdx-button--weight-quiet cdx-button--icon-only " aria-hidden="true" ><span class="vector-icon mw-ui-icon-ellipsis mw-ui-icon-wikimedia-ellipsis"></span> <span class="vector-dropdown-label-text">个人工具</span> </label> <div class="vector-dropdown-content"> <div id="p-personal" class="vector-menu mw-portlet mw-portlet-personal user-links-collapsible-item" title="用户菜单" > <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="pt-sitesupport" class="user-links-collapsible-item mw-list-item"><a href="https://donate.wikimedia.org/?wmf_source=donate&wmf_medium=sidebar&wmf_campaign=zh.wikisource.org&uselang=zh"><span>资助</span></a></li><li id="pt-createaccount" class="user-links-collapsible-item mw-list-item"><a href="/w/index.php?title=Special:%E5%88%9B%E5%BB%BA%E8%B4%A6%E6%88%B7&returnto=%E5%9B%BD%E5%8A%A1%E9%99%A2%E5%8A%9E%E5%85%AC%E5%8E%85%E5%85%B3%E4%BA%8E%E8%BF%9B%E4%B8%80%E6%AD%A5%E4%BC%98%E5%8C%96%E5%9C%B0%E6%96%B9%E6%94%BF%E5%8A%A1%E6%9C%8D%E5%8A%A1%E4%BE%BF%E6%B0%91%E7%83%AD%E7%BA%BF%E7%9A%84%E6%8C%87%E5%AF%BC%E6%84%8F%E8%A7%81" title="我们推荐您创建账号并登录，但这不是强制性的"><span class="vector-icon mw-ui-icon-userAdd mw-ui-icon-wikimedia-userAdd"></span> <span>创建账号</span></a></li><li id="pt-login" class="user-links-collapsible-item mw-list-item"><a href="/w/index.php?title=Special:%E7%94%A8%E6%88%B7%E7%99%BB%E5%BD%95&returnto=%E5%9B%BD%E5%8A%A1%E9%99%A2%E5%8A%9E%E5%85%AC%E5%8E%85%E5%85%B3%E4%BA%8E%E8%BF%9B%E4%B8%80%E6%AD%A5%E4%BC%98%E5%8C%96%E5%9C%B0%E6%96%B9%E6%94%BF%E5%8A%A1%E6%9C%8D%E5%8A%A1%E4%BE%BF%E6%B0%91%E7%83%AD%E7%BA%BF%E7%9A%84%E6%8C%87%E5%AF%BC%E6%84%8F%E8%A7%81" title="我们推荐您登录，但这不是强制性的[o]" accesskey="o"><span class="vector-icon mw-ui-icon-logIn mw-ui-icon-wikimedia-logIn"></span> <span>登录</span></a></li> </ul> </div> </div> <div id="p-user-menu-anon-editor" class="vector-menu mw-portlet mw-portlet-user-menu-anon-editor" > <div class="vector-menu-heading"> 未登录编辑者的页面 <a href="/wiki/Help:%E6%96%B0%E6%89%8B%E5%85%A5%E9%97%A8" aria-label="了解有关编辑的更多信息"><span>了解详情</span></a> </div> <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="pt-anoncontribs" class="mw-list-item"><a href="/wiki/Special:%E6%88%91%E7%9A%84%E8%B4%A1%E7%8C%AE" title="来自此IP地址的编辑列表[y]" accesskey="y"><span>贡献</span></a></li><li id="pt-anontalk" class="mw-list-item"><a href="/wiki/Special:%E6%88%91%E7%9A%84%E8%AE%A8%E8%AE%BA%E9%A1%B5" title="有关本IP地址编辑的讨论[n]" accesskey="n"><span>讨论</span></a></li> </ul> </div> </div> </div> </div> </nav> </div> </header> </div> <div class="mw-page-container"> <div class="mw-page-container-inner"> <div class="vector-sitenotice-container"> <div id="siteNotice"><div id="mw-dismissablenotice-anonplace"></div><script>(function(){var node=document.getElementById("mw-dismissablenotice-anonplace");if(node){node.outerHTML="\u003Cdiv class=\"mw-dismissable-notice\"\u003E\u003Cdiv class=\"mw-dismissable-notice-close\"\u003E[\u003Ca tabindex=\"0\" role=\"button\"\u003E关闭\u003C/a\u003E]\u003C/div\u003E\u003Cdiv class=\"mw-dismissable-notice-body\"\u003E\u003C!-- CentralNotice --\u003E\u003Cdiv id=\"localNotice\" data-nosnippet=\"\"\u003E\u003Cdiv class=\"anonnotice\" lang=\"zh\" dir=\"ltr\"\u003E\u003Cp\u003E正在提名\u003Ca href=\"/wiki/User:MarkZhou08\" 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role="button" aria-haspopup="true" data-event-name="ui.dropdown-p-lang-btn" class="vector-dropdown-checkbox mw-interlanguage-selector" aria-label="这篇条目只存在于此语言中。添加其他语言的条目" > <label id="p-lang-btn-label" for="p-lang-btn-checkbox" class="vector-dropdown-label cdx-button cdx-button--fake-button cdx-button--fake-button--enabled cdx-button--weight-quiet cdx-button--action-progressive mw-portlet-lang-heading-0" aria-hidden="true" ><span class="vector-icon mw-ui-icon-language-progressive mw-ui-icon-wikimedia-language-progressive"></span> <span class="vector-dropdown-label-text">添加语言</span> </label> <div class="vector-dropdown-content"> <div class="vector-menu-content"> <ul class="vector-menu-content-list"> </ul> <div class="after-portlet after-portlet-lang"><span class="uls-after-portlet-link"></span><span class="wb-langlinks-add wb-langlinks-link"><a href="https://www.wikidata.org/wiki/Special:EntityPage/Q104943633#sitelinks-wikisource" title="添加跨语言链接" class="wbc-editpage">添加链接</a></span></div> </div> </div> </div> </header> <div class="vector-page-toolbar"> <div class="vector-page-toolbar-container"> <div id="left-navigation"> <nav aria-label="命名空间"> <div id="p-associated-pages" class="vector-menu vector-menu-tabs mw-portlet mw-portlet-associated-pages" > <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="ca-nstab-main" class="selected vector-tab-noicon mw-list-item"><a href="/wiki/%E5%9B%BD%E5%8A%A1%E9%99%A2%E5%8A%9E%E5%85%AC%E5%8E%85%E5%85%B3%E4%BA%8E%E8%BF%9B%E4%B8%80%E6%AD%A5%E4%BC%98%E5%8C%96%E5%9C%B0%E6%96%B9%E6%94%BF%E5%8A%A1%E6%9C%8D%E5%8A%A1%E4%BE%BF%E6%B0%91%E7%83%AD%E7%BA%BF%E7%9A%84%E6%8C%87%E5%AF%BC%E6%84%8F%E8%A7%81" title="查看内容页面[c]" accesskey="c"><span>作品</span></a></li><li id="ca-talk" class="vector-tab-noicon mw-list-item"><a href="/wiki/Talk:%E5%9B%BD%E5%8A%A1%E9%99%A2%E5%8A%9E%E5%85%AC%E5%8E%85%E5%85%B3%E4%BA%8E%E8%BF%9B%E4%B8%80%E6%AD%A5%E4%BC%98%E5%8C%96%E5%9C%B0%E6%96%B9%E6%94%BF%E5%8A%A1%E6%9C%8D%E5%8A%A1%E4%BE%BF%E6%B0%91%E7%83%AD%E7%BA%BF%E7%9A%84%E6%8C%87%E5%AF%BC%E6%84%8F%E8%A7%81" rel="discussion" title="有关内容页面的讨论[t]" accesskey="t"><span>讨论</span></a></li> </ul> </div> </div> <div id="vector-variants-dropdown" class="vector-dropdown " > <input type="checkbox" id="vector-variants-dropdown-checkbox" role="button" aria-haspopup="true" data-event-name="ui.dropdown-vector-variants-dropdown" class="vector-dropdown-checkbox " aria-label="更改语言变体" > <label id="vector-variants-dropdown-label" for="vector-variants-dropdown-checkbox" class="vector-dropdown-label cdx-button cdx-button--fake-button cdx-button--fake-button--enabled cdx-button--weight-quiet" aria-hidden="true" ><span class="vector-dropdown-label-text">不转换</span> </label> <div class="vector-dropdown-content"> <div id="p-variants" class="vector-menu mw-portlet mw-portlet-variants" > <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="ca-varlang-0" class="selected ca-variants-zh mw-list-item"><a href="/zh/%E5%9B%BD%E5%8A%A1%E9%99%A2%E5%8A%9E%E5%85%AC%E5%8E%85%E5%85%B3%E4%BA%8E%E8%BF%9B%E4%B8%80%E6%AD%A5%E4%BC%98%E5%8C%96%E5%9C%B0%E6%96%B9%E6%94%BF%E5%8A%A1%E6%9C%8D%E5%8A%A1%E4%BE%BF%E6%B0%91%E7%83%AD%E7%BA%BF%E7%9A%84%E6%8C%87%E5%AF%BC%E6%84%8F%E8%A7%81" lang="zh" hreflang="zh"><span>不转换</span></a></li><li id="ca-varlang-1" class="ca-variants-zh-Hans mw-list-item"><a href="/zh-hans/%E5%9B%BD%E5%8A%A1%E9%99%A2%E5%8A%9E%E5%85%AC%E5%8E%85%E5%85%B3%E4%BA%8E%E8%BF%9B%E4%B8%80%E6%AD%A5%E4%BC%98%E5%8C%96%E5%9C%B0%E6%96%B9%E6%94%BF%E5%8A%A1%E6%9C%8D%E5%8A%A1%E4%BE%BF%E6%B0%91%E7%83%AD%E7%BA%BF%E7%9A%84%E6%8C%87%E5%AF%BC%E6%84%8F%E8%A7%81" lang="zh-Hans" hreflang="zh-Hans"><span>简体</span></a></li><li id="ca-varlang-2" class="ca-variants-zh-Hant mw-list-item"><a href="/zh-hant/%E5%9B%BD%E5%8A%A1%E9%99%A2%E5%8A%9E%E5%85%AC%E5%8E%85%E5%85%B3%E4%BA%8E%E8%BF%9B%E4%B8%80%E6%AD%A5%E4%BC%98%E5%8C%96%E5%9C%B0%E6%96%B9%E6%94%BF%E5%8A%A1%E6%9C%8D%E5%8A%A1%E4%BE%BF%E6%B0%91%E7%83%AD%E7%BA%BF%E7%9A%84%E6%8C%87%E5%AF%BC%E6%84%8F%E8%A7%81" lang="zh-Hant" hreflang="zh-Hant"><span>繁體</span></a></li> </ul> </div> </div> </div> </div> </nav> </div> <div id="right-navigation" class="vector-collapsible"> <nav aria-label="查看"> <div id="p-views" class="vector-menu vector-menu-tabs mw-portlet mw-portlet-views" > <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="ca-view" class="selected vector-tab-noicon mw-list-item"><a href="/wiki/%E5%9B%BD%E5%8A%A1%E9%99%A2%E5%8A%9E%E5%85%AC%E5%8E%85%E5%85%B3%E4%BA%8E%E8%BF%9B%E4%B8%80%E6%AD%A5%E4%BC%98%E5%8C%96%E5%9C%B0%E6%96%B9%E6%94%BF%E5%8A%A1%E6%9C%8D%E5%8A%A1%E4%BE%BF%E6%B0%91%E7%83%AD%E7%BA%BF%E7%9A%84%E6%8C%87%E5%AF%BC%E6%84%8F%E8%A7%81"><span>阅读</span></a></li><li id="ca-edit" class="vector-tab-noicon mw-list-item"><a href="/w/index.php?title=%E5%9B%BD%E5%8A%A1%E9%99%A2%E5%8A%9E%E5%85%AC%E5%8E%85%E5%85%B3%E4%BA%8E%E8%BF%9B%E4%B8%80%E6%AD%A5%E4%BC%98%E5%8C%96%E5%9C%B0%E6%96%B9%E6%94%BF%E5%8A%A1%E6%9C%8D%E5%8A%A1%E4%BE%BF%E6%B0%91%E7%83%AD%E7%BA%BF%E7%9A%84%E6%8C%87%E5%AF%BC%E6%84%8F%E8%A7%81&action=edit" title="编辑该页面[e]" accesskey="e"><span>编辑</span></a></li><li id="ca-history" class="vector-tab-noicon mw-list-item"><a href="/w/index.php?title=%E5%9B%BD%E5%8A%A1%E9%99%A2%E5%8A%9E%E5%85%AC%E5%8E%85%E5%85%B3%E4%BA%8E%E8%BF%9B%E4%B8%80%E6%AD%A5%E4%BC%98%E5%8C%96%E5%9C%B0%E6%96%B9%E6%94%BF%E5%8A%A1%E6%9C%8D%E5%8A%A1%E4%BE%BF%E6%B0%91%E7%83%AD%E7%BA%BF%E7%9A%84%E6%8C%87%E5%AF%BC%E6%84%8F%E8%A7%81&action=history" title="该页面过去的修订[h]" accesskey="h"><span>查看历史</span></a></li> </ul> </div> </div> </nav> <nav class="vector-page-tools-landmark" aria-label="页面工具"> <div id="vector-page-tools-dropdown" class="vector-dropdown vector-page-tools-dropdown" > <input type="checkbox" id="vector-page-tools-dropdown-checkbox" role="button" aria-haspopup="true" data-event-name="ui.dropdown-vector-page-tools-dropdown" class="vector-dropdown-checkbox " aria-label="工具" > <label id="vector-page-tools-dropdown-label" for="vector-page-tools-dropdown-checkbox" class="vector-dropdown-label cdx-button cdx-button--fake-button cdx-button--fake-button--enabled cdx-button--weight-quiet" aria-hidden="true" ><span class="vector-dropdown-label-text">工具</span> </label> <div class="vector-dropdown-content"> <div id="vector-page-tools-unpinned-container" class="vector-unpinned-container"> <div id="vector-page-tools" class="vector-page-tools vector-pinnable-element"> <div class="vector-pinnable-header vector-page-tools-pinnable-header vector-pinnable-header-unpinned" data-feature-name="page-tools-pinned" data-pinnable-element-id="vector-page-tools" data-pinned-container-id="vector-page-tools-pinned-container" data-unpinned-container-id="vector-page-tools-unpinned-container" > <div class="vector-pinnable-header-label">工具</div> <button class="vector-pinnable-header-toggle-button vector-pinnable-header-pin-button" data-event-name="pinnable-header.vector-page-tools.pin">移至侧栏</button> <button class="vector-pinnable-header-toggle-button vector-pinnable-header-unpin-button" data-event-name="pinnable-header.vector-page-tools.unpin">隐藏</button> </div> <div id="p-cactions" class="vector-menu mw-portlet mw-portlet-cactions emptyPortlet vector-has-collapsible-items" title="更多选项" > <div class="vector-menu-heading"> 操作 </div> <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="ca-more-view" class="selected vector-more-collapsible-item mw-list-item"><a href="/wiki/%E5%9B%BD%E5%8A%A1%E9%99%A2%E5%8A%9E%E5%85%AC%E5%8E%85%E5%85%B3%E4%BA%8E%E8%BF%9B%E4%B8%80%E6%AD%A5%E4%BC%98%E5%8C%96%E5%9C%B0%E6%96%B9%E6%94%BF%E5%8A%A1%E6%9C%8D%E5%8A%A1%E4%BE%BF%E6%B0%91%E7%83%AD%E7%BA%BF%E7%9A%84%E6%8C%87%E5%AF%BC%E6%84%8F%E8%A7%81"><span>阅读</span></a></li><li id="ca-more-edit" class="vector-more-collapsible-item mw-list-item"><a href="/w/index.php?title=%E5%9B%BD%E5%8A%A1%E9%99%A2%E5%8A%9E%E5%85%AC%E5%8E%85%E5%85%B3%E4%BA%8E%E8%BF%9B%E4%B8%80%E6%AD%A5%E4%BC%98%E5%8C%96%E5%9C%B0%E6%96%B9%E6%94%BF%E5%8A%A1%E6%9C%8D%E5%8A%A1%E4%BE%BF%E6%B0%91%E7%83%AD%E7%BA%BF%E7%9A%84%E6%8C%87%E5%AF%BC%E6%84%8F%E8%A7%81&action=edit" title="编辑该页面[e]" accesskey="e"><span>编辑</span></a></li><li id="ca-more-history" class="vector-more-collapsible-item mw-list-item"><a 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class='oo-ui-buttonElement-button'><span class='oo-ui-iconElement-icon oo-ui-iconElement-noIcon oo-ui-image-invert'></span><span class='oo-ui-labelElement-label'>下载</span><span class='oo-ui-indicatorElement-indicator oo-ui-indicatorElement-noIndicator oo-ui-image-invert'></span></a></span></div> </div> <div id="siteSub" class="noprint">維基文庫，自由的圖書館</div> </div> <div id="contentSub"><div id="mw-content-subtitle"></div></div> <div id="mw-content-text" class="mw-body-content"><div class="mw-content-ltr mw-parser-output" lang="zh" dir="ltr"><div id="headerContainer"> <table style="width:100%; margin-top:0px;margin-bottom:3px;border:1px solid var(--border-color-content-added,#93A6C0); background-color: var(--background-color-neutral-subtle,#F9F9F9); color: inherit;text-align:center;"> <tbody><tr> <td style="width:0; text-align:left; font-size:small;"> </td> <td style="width:25%; text-align:left; font-size:small;"> </td> <td style="width:50%;"><b>国务院办公厅关于进一步优化地方政务服务便民热线的指导意见</b><br /><b><style data-mw-deduplicate="TemplateStyles:r2483744">.mw-parser-output .kaiti,.mw-parser-output .Kaiti,.mw-parser-output .KaiTi,.mw-parser-output .template-kai,.mw-parser-output .template-kai div,.mw-parser-output .template-kai p{font-family:"Kaiti SC",TH-Khaai-TP0,TH-Khaai-TP2,TH-Feon-A,楷体,KaiTi,楷体_GB2312,KaiTi_GB2312,FandolKai,华文楷体,STKaiti,TH-Khaai-PP0,TH-Khaai-PP2,Kai,"Kaiti TC",BiauKai,"AR PL UKai CN",標楷體,DFKai-SB,"AR PL UKai HK","AR PL UKai TW",全字庫正楷體,TW-Kai,EUDCKAI,cursive}.mw-parser-output .template-kai:lang(zh-hant),.mw-parser-output .template-kai:lang(zh-hk),.mw-parser-output .template-kai:lang(zh-mo),.mw-parser-output .template-kai:lang(zh-tw),.mw-parser-output .template-kai:lang(nan-tw),.mw-parser-output .template-kai:lang(hak-tw){font-family:"Kaiti TC",標楷體,DFKai-SB,"AR PL UKai HK","AR PL UKai TW",BiauKai,Kai,全字庫正楷體,TW-Kai,"Kaiti SC",TH-Khaai-PP0,TH-Khaai-PP2,TH-Khaai-TP0,TH-Khaai-TP2,TH-Feon-A,楷体,KaiTi,楷体_GB2312,KaiTi_GB2312,FandolKai,华文楷体,STKaiti,"AR PL UKai CN",EUDCKAI,cursive}</style><span class="template-kai">国办发〔2020〕53号</span></b><br /><span style="color:var(--color-placeholder,#999999)">2020年12月28日</span><br /><span style="color:var(--color-placeholder,#999999)">发布机关：</span>中华人民共和国国务院办公厅 </td> <td style="width:25%; text-align:right; font-size:small;"> </td> <td class="noprint" style="width:0; text-align:right; font-size:small;"> </td></tr></tbody></table> <table style="width:100%; background:var(--background-color-progressive-subtle,#F8FCFF); color: inherit;font-size:small; border-bottom:1px solid var(--border-color-content-added,#93A6C0)"> <tbody><tr> <td><ul id="plainSister" style="display:inline-block; font-size:93%; line-height:normal; list-style-type:none; list-style-image:none; list-style-position:outside; border:1px solid var(--border-color-base,#AAA); float:right; clear:right; margin:0.5ex 0.5ex 0.5ex 0.5ex; padding:0.0ex 0.0ex 0.0ex 0.0ex; background-color:var(--background-color-base,#FFFFFF);color: inherit;"><li 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<b>国务院办公厅关于进一步优化</b></div> <div class="center" style="margin:0 auto;"> <b>地方政务服务便民热线的指导意见</b></div> <div class="center" style="margin:0 auto;"> 国办发〔2020〕53号</div> <p>各省、自治区、直辖市人民政府，国务院各部委、各直属机构： </p><p><span style="display:inline-block; inline-size:2em;"></span>政务服务便民热线直接面向企业和群众，是反映问题建议、推动解决政务服务问题的重要渠道。优化政务服务便民热线，对于有效利用政务资源、提高服务效率、加强监督考核、提升企业和群众满意度具有重要作用。近年来，一些地区率先探索，对本地的政务服务便民热线进行归并，依托一个号码开展服务，在为企为民排忧解难上发挥了积极作用。同时，地方政务服务便民热线号码仍过多、记不住，热线服务资源分散，电话难接通、群众办事多头找等现象还较为普遍。为进一步优化地方政务服务便民热线，提高政府为企便民服务水平，经国务院同意，现提出以下意见。 </p><p><span style="display:inline-block; inline-size:2em;"></span><b>一、总体要求</b> </p><p><span style="display:inline-block; inline-size:2em;"></span>（一）指导思想。 </p><p><span style="display:inline-block; inline-size:2em;"></span>以习近平新时代中国特色社会主义思想为指导，深入贯彻落实党的十九大和十九届二中、三中、四中、五中全会精神，坚持以人民为中心，加快转变政府职能，深化“放管服”改革，持续优化营商环境，以一个号码服务企业和群众为目标，推动地方政务服务便民热线归并优化，进一步畅通政府与企业和群众互动渠道，提高政务服务水平，建设人民满意的服务型政府，推进国家治理体系和治理能力现代化，不断增强人民群众的获得感、幸福感、安全感。 </p><p><span style="display:inline-block; inline-size:2em;"></span>（二）工作目标。 </p><p><span style="display:inline-block; inline-size:2em;"></span>加快推进除110、119、120、122等紧急热线外的政务服务便民热线归并，2021年底前，各地区设立的政务服务便民热线以及国务院有关部门设立并在地方接听的政务服务便民热线实现一个号码服务，各地区归并后的热线统一为“12345政务服务便民热线”（以下简称12345热线），语音呼叫号码为“12345”，提供“7×24小时”全天候人工服务。同时，优化流程和资源配置，实现热线受理与后台办理服务紧密衔接，确保企业和群众反映的问题和合理诉求及时得到处置和办理，使政务服务便民热线接得更快、分得更准、办得更实，打造便捷、高效、规范、智慧的政务服务“总客服”。 </p><p><span style="display:inline-block; inline-size:2em;"></span>（三）基本原则。 </p><p><span style="display:inline-block; inline-size:2em;"></span>坚持属地管理和部门指导相统筹。充分发挥各地区在热线归并和管理服务工作中的主导作用，压实地方特别是市县责任，加强部门政策支持和配合衔接，一个号码、各地归并。 </p><p><span style="display:inline-block; inline-size:2em;"></span>坚持诉求受理和业务办理相衔接。明确12345热线与业务部门的职责，加强工作衔接，12345热线负责受理企业和群众诉求、回答一般性咨询，不代替部门职能，部门按职责分工办理相关业务、实施监管执法和应急处置等，涉及行政执法案件和投诉举报的，12345热线第一时间转至相关部门办理，形成高效协同机制。 </p><p><span style="display:inline-block; inline-size:2em;"></span>坚持便民高效和专业支撑相结合。以切实便利企业和群众为出发点和落脚点，拓展受理渠道，完善知识库共享、专家支持、分中心联动等机制，提高热线接通率和专业化服务水平。 </p><p><span style="display:inline-block; inline-size:2em;"></span>坚持互联互通和协同发展相促进。强化12345热线平台与部门业务系统互联互通和信息共享，推动12345热线与各类线上线下政务服务平台、政府网站联动融合。相关部门要加强对普遍性诉求的研究分析，解决共性问题。 </p><p><span style="display:inline-block; inline-size:2em;"></span><b>二、加快各地政务服务便民热线归并</b> </p><p><span style="display:inline-block; inline-size:2em;"></span>（一）归并方式。 </p><p><span style="display:inline-block; inline-size:2em;"></span>1．整体并入。企业和群众拨打频率较低的政务服务便民热线，取消号码，将话务座席统一归并到各地区12345热线。 </p><p><span style="display:inline-block; inline-size:2em;"></span>2．双号并行。话务量大、社会知晓度高的政务服务便民热线，保留号码，将话务座席并入12345热线统一管理。对于不具备归并条件的热线，可以保留话务座席，与12345热线建立电话转接机制，按照12345热线标准统一提供服务，具体由各地区根据实际情况决定。热线号码在一些地区已经取消的，原则上不再恢复。 </p><p><span style="display:inline-block; inline-size:2em;"></span>3．设分中心。实行垂直管理的国务院部门在各地区设立的政务服务便民热线，以分中心形式归并到所在地12345热线，保留号码和话务座席，与12345热线建立电话转接机制，提供“7×24小时”全天候人工服务。同时，纳入所在地热线考核督办工作体系和跨部门协调机制，共建共享知识库，相关数据实时向12345热线平台归集。12345热线可按知识库解答一般性咨询，相对专业的问题和需由部门办理的事项通过三方转接、派发工单等方式，转至分中心办理。支持各地区对设分中心的热线进行整体并入、双号并行等实质性归并探索。 </p><p><span style="display:inline-block; inline-size:2em;"></span>（二）归并要求。 </p><p><span style="display:inline-block; inline-size:2em;"></span>1．分级分类推进热线归并。各地区设立的政务服务便民热线，要全部取消号码，整体并入12345热线。国务院有关部门设立并在地方接听的政务服务便民热线，按照以上三种方式归并到各地区12345热线。 </p><p><span style="display:inline-block; inline-size:2em;"></span>2．确保热线归并平稳过渡。各地区要统筹各类政务服务便民热线的人员座席、设施设备、工作流程、业务指标、知识库、服务能力等情况，分类制定实施方案，切实做好话务人员衔接安排，以及场地、系统、经费等各项保障，设置过渡期电话语音提示，有序做好12345热线平台与部门业务系统的衔接，保障热线服务水平不降低、业务有序办理。国务院有关部门要支持本行业领域内的热线纳入12345热线，指导做好专业知识库开放共享、系统对接、数据归集、驻场培训、专家座席设置以及相关业务依职责办理等工作。 </p><p><span style="display:inline-block; inline-size:2em;"></span><b>三、优化12345热线运行机制</b> </p><p><span style="display:inline-block; inline-size:2em;"></span>（一）建立健全热线工作管理体系。各地区要建立健全政务服务便民热线工作统筹协调机制，负责本地区12345热线工作统筹规划、重大事项决策以及重点难点问题协调解决。明确12345热线管理机构，负责本级热线平台的规划建设和运行管理，建立和完善各项制度和工作流程，指导和监督本地区政务服务便民热线工作。对设置专家座席的，各级部门要建立本行业专家选派和管理长效机制。逐步建立12345热线与110、119、120、122等紧急热线和水电气热等公共事业服务热线的联动机制。支持京津冀、长三角、成渝等地区建立区域内12345热线联动机制。 </p><p><span style="display:inline-block; inline-size:2em;"></span>（二）明确热线受理范围。受理企业和群众各类非紧急诉求，包括经济调节、市场监管、社会管理、公共服务、生态环境保护等领域的咨询、求助、投诉、举报和意见建议等。不受理须通过诉讼、仲裁、纪检监察、行政复议、政府信息公开等程序解决的事项和已进入信访渠道的事项，以及涉及国家秘密、商业秘密、个人隐私和违反社会公序良俗的事项。 </p><p><span style="display:inline-block; inline-size:2em;"></span>（三）优化热线工作流程。各地区12345热线要依法依规完善包括受理、派单、办理、答复、督办、办结、回访、评价等环节的工作流程，实现企业和群众诉求办理的闭环运行。建立诉求分级分类办理机制，明确规范受理、即时转办、限时办理、满意度测评等要求，完善事项按职能职责、管辖权限分办和多部门协办的规则，优化办理进度自助查询、退单争议审核、无理重复诉求处置、延期申请和事项办结等关键步骤处理规则。健全对企业和群众诉求高效办理的接诉即办工作机制。 </p><p><span style="display:inline-block; inline-size:2em;"></span>（四）建立热线信息共享机制。各地区要建立统一的12345热线信息共享规则，加快推进各级12345热线平台与部门业务系统互联互通和信息共享，向同级有关部门实时推送受理信息、工单记录、回访评价等所需的全量数据，加强研判分析，为部门履行职责、事中事后监管、解决普遍性诉求、科学决策提供数据支撑。国务院有关部门要加强业务指导，推动地方部门的业务系统查询权限、专业知识库等向12345热线平台开放。 </p><p><span style="display:inline-block; inline-size:2em;"></span>（五）强化信息安全保障。各地区要建立12345热线信息安全保障机制，落实信息安全责任，依法依规严格保护国家秘密、商业秘密和个人隐私，按照“谁管理、谁使用、谁负责”的原则，加强业务系统访问查询、共享信息使用的全过程安全管理。 </p><p><span style="display:inline-block; inline-size:2em;"></span>（六）建立热线工作督办问责机制。各地区要建立健全12345热线督办、考核和问责机制。加强对诉求办理单位的问题解决率、企业和群众满意率等指标的综合评价，完善绩效考核，不断提升热线归并后的服务质量和办理效率。12345热线管理机构要运用督办单、专题协调、约谈提醒等多种方式，压实诉求办理单位责任，督促履职尽责。行政调解类、执法办案类事项应依法依规处置，不片面追求满意率。各地区要对企业和群众诉求办理质量差、推诿扯皮或谎报瞒报、不当退单等情形，按照有关规定进行问责和通报。 </p><p><span style="display:inline-block; inline-size:2em;"></span><b>四、加强12345热线能力建设</b> </p><p><span style="display:inline-block; inline-size:2em;"></span>（一）拓展受理渠道。各地区要做好热线接通能力保障建设，提供与需求相适应的人工服务，同时拓展互联网渠道，丰富受理方式，满足企业和群众个性化、多样化需求。加强自助下单、智能文本客服、智能语音等智能化应用，方便企业和群众反映诉求建议。 </p><p><span style="display:inline-block; inline-size:2em;"></span>（二）加强热线知识库建设和应用。各地区要建立和维护“权威准确、标准统一、实时更新、共建共享”的12345热线知识库，完善多方校核、查漏纠错等制度。建立各部门向同级12345热线平台推送最新政策和热点问题答复口径、及时更新专业知识库的责任机制。加强与政务服务平台、政府网站知识库互联共享和同步更新，推动热线知识库向基层工作人员和社会开放，拓展自助查询服务。 </p><p><span style="display:inline-block; inline-size:2em;"></span>（三）加强热线队伍建设。各地区要加强对一线人员的业务培训，提升热线服务质量和水平。各级部门要加大对热线工作的支撑力度，明确部门内部热线办理工作职责和人员，做好热线归并后的工作衔接和业务延续。 </p><p><span style="display:inline-block; inline-size:2em;"></span><b>五、保障措施</b> </p><p><span style="display:inline-block; inline-size:2em;"></span>（一）加强组织领导。国务院办公厅负责全国政务服务便民热线工作的统筹协调，指导督促各地区优化政务服务便民热线工作，制定发布地方12345热线归并清单，及时研究解决热线建设发展中的重大问题。各地区各部门要切实加强组织领导，各级政府办公厅（室）牵头负责本地区的政务服务便民热线优化工作，对照地方12345热线归并清单细化工作步骤，确保按期完成热线归并任务。 </p><p><span style="display:inline-block; inline-size:2em;"></span>（二）加强制度保障。加快建立健全政务服务便民热线国家标准体系。各地区各部门要根据实际情况制定和完善相关管理规范，建立经费保障机制，为政务服务便民热线的规范运行提供制度保障。原则上各地区各部门不得再新设政务服务便民热线（包括新设号码和变更原有号码名称、用途）。 </p><p><span style="display:inline-block; inline-size:2em;"></span>（三）加强社会参与。健全12345热线社会监督机制，推动开展12345热线服务效能“好差评”工作。各地区各部门要广泛宣传12345热线的功能作用，及时总结推广好经验好做法，更大程度方便企业和群众记忆和使用。 </p><p><span style="display:inline-block; inline-size:2em;"></span>各地区要根据本意见抓紧制定具体工作方案，明确责任单位和进度安排，加强衔接配合，认真抓好落实。 </p><p><span style="display:inline-block; inline-size:2em;"></span>附件：地方12345热线归并清单 </p> <div style="text-align:right; padding-top: 0em; margin-right:0;"> <p>国务院办公厅 </p> </div> <div style="text-align:right; padding-top: 0em; margin-right:0;"> <p>2020年12月28日 </p> </div> <p><span style="display:inline-block; inline-size:2em;"></span>（此件公开发布） </p><p><b>附件</b> </p> <div class="center" style="margin:0 auto;"> <b>地方12345热线归并清单</b></div> <div class="center" style="margin:0 auto;"> （共32条）</div> <p><span style="display:inline-block; inline-size:2em;"></span><b>一、整体并入</b> </p> <table class="wikitable"> <tbody><tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> <b><b>序号</b></b></div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> <b><b>名</b></b>　　<b><b>称</b></b></div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> <b><b>号码</b></b></div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> <b><b>责任单位</b></b></div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> <b><b>备</b></b>　<b><b>注</b></b></div></div> </td></tr> <tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 1</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 全国统一科技公益服务电话</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 12396</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 科技部</div></div> </td> <td> </td></tr> <tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 2</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 全国电信用户申诉渠道咨询电话</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 12300</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 工业和信息化部</div></div> </td> <td> </td></tr> <tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 3</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 全国统一民政服务电话</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 12349</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 民政部</div></div> </td> <td> </td></tr> <tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 4</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 全国统一自然资源违法举报电话</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 12336</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 自然资源部</div></div> </td> <td> </td></tr> <tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 5</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 全国统一商务领域举报投诉咨询服务电话</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 12312</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 商务部</div></div> </td> <td> </td></tr> <tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 6</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 全国统一旅游资讯服务电话</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 12301</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 文化和旅游部</div></div> </td> <td> </td></tr> <tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 7</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> <p>人口和计划生育法律法规咨询及举报 </p> 投诉服务专用电话</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 12356</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 国家卫生健康委</div></div> </td> <td> </td></tr> <tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 8</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 火灾隐患举报投诉电话</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 96119</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 应急部</div></div> </td> <td> </td></tr> <tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 9</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 全国统一知识产权维权援助公益服务电话</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 12330</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 市场监管总局</div></div> </td> <td> </td></tr> <tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 10</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 全国统一食品药品监督举报服务电话</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 12331</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 市场监管总局</div></div> </td> <td> </td></tr> <tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 11</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 全国价格投诉举报统一电话</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 12358</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 市场监管总局</div></div> </td> <td> </td></tr> <tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 12</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> <p>全国质量技术监督系统和出入境检验 </p> 检疫统一电话</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 12365</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 市场监管总局</div></div> </td> <td> </td></tr> <tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 13</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 全国防震减灾公益服务电话</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 12322</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 中国地震局</div></div> </td> <td> </td></tr></tbody></table> <p><span style="display:inline-block; inline-size:2em;"></span><b>二、双号并行</b> </p> <table class="wikitable"> <tbody><tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> <b><b>序号</b></b></div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> <b><b>名</b></b>　　<b><b>称</b></b></div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> <b><b>号码</b></b></div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> <b><b>责任单位</b></b></div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> <b><b>备</b></b>　<b><b>注</b></b></div></div> </td></tr> <tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 1</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 全国公共法律服务专用电话</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 12348</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 司法部</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> <p>设专家 </p> 座席</div></div> </td></tr> <tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 2</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 全国人力资源和社会保障服务电话</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 12333</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> <p>人力资源社会 </p> 保障部</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> <p>设专家 </p> 座席</div></div> </td></tr> <tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 3</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 环境保护投诉举报电话</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 12369</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 生态环境部</div></div> </td> <td> </td></tr> <tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 4</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 全国住房和城乡建设服务电话</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 12319</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 住房城乡建设部</div></div> </td> <td> </td></tr> <tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 5</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 全国统一住房公积金热线服务电话</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 12329</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 住房城乡建设部</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> <p>设专家 </p> 座席</div></div> </td></tr> <tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 6</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 全国交通运输服务监督电话</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 12328</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 交通运输部</div></div> </td> <td> </td></tr> <tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 7</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 全国农业系统公益服务电话</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 12316</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 农业农村部</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> <p>设专家 </p> 座席</div></div> </td></tr> <tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 8</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 全国文化市场举报电话</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 12318</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 文化和旅游部</div></div> </td> <td> </td></tr> <tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 9</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 全国统一公共卫生公益服务电话</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 12320</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 国家卫生健康委</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> <p>设专家 </p> 座席</div></div> </td></tr> <tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 10</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 全国统一安全生产举报投诉电话</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 12350</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 应急部</div></div> </td> <td> </td></tr> <tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 11</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 12315市场监管投诉举报热线</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 12315</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 市场监管总局</div></div> </td> <td> </td></tr> <tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 12</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 医疗保障服务热线</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 12393</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 国家医保局</div></div> </td> <td> </td></tr> <tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 13</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 全国扶贫监督举报平台电话</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 12317</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 国家乡村振兴局</div></div> </td> <td> </td></tr> <tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 14</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 全国残疾人维权服务电话</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 12385</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 中国残联</div></div> </td> <td> </td></tr></tbody></table> <p><span style="display:inline-block; inline-size:2em;"></span><b>三、设分中心</b> </p> <table class="wikitable"> <tbody><tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> <b><b>序号</b></b></div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> <b><b>名</b></b>　　<b><b>称</b></b></div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> <b><b>号码</b></b></div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> <b><b>责任单位</b></b></div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> <b><b>备</b></b>　<b><b>注</b></b></div></div> </td></tr> <tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 1</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 全国统一海关公益服务电话</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 12360</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 海关总署</div></div> </td> <td> </td></tr> <tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 2</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 全国税务系统统一电话</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 12366</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 税务总局</div></div> </td> <td> </td></tr> <tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 3</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 全国烟草专卖品市场监管举报电话</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 12313</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 国家烟草局</div></div> </td> <td> </td></tr> <tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 4</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 国家移民管理局12367咨询服务热线</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 12367</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 国家移民局</div></div> </td> <td> </td></tr> <tr> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 5</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 全国邮政业用户申诉电话</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 auto;"> 12305</div></div> </td> <td><div class="center" style="margin:0 auto;"> <div class="center" style="margin:0 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