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Assistant Manager – Field Engineer & Technical Services - Job detail | Careers Portal - TotalEnergies
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href="https://jobs.totalenergies.com/fr_FR/careers/SearchJobs#jobs"> Rechercher un emploi </a> </li> <li class="list__item list__item--active" aria-current="page"> <span> Description de l'emploi </span> </li> </ul> </nav> </div> </div> </div> <div class="banner__text"> <h2 class="banner__text__title title title--banner"> Assistant Manager – Field Engineer & Technical Services </h2> </div> </div> </div> </div> <main class="main" id="main" role="main"> <div class="main__wrapper"> <div class="main__content clearfix"> <div class="main-panel main-panel--w--semi-narrow" id="main-panel"> <div class="grid grid--2--sidebar grid--2--sidebar--aside-right"> <div class="grid__item grid__item--main"> <section class="section js_views"> <div class="section__content"> <div class="article article--details regular-fields--cols-2N js_collapsible"> <div class="article__content js_collapsible__content"> <div class="article__content__view"> <dl class="article__content__view__field "> <dt class="article__content__view__field__label"> Pays </dt> <dd class="article__content__view__field__value"> Emirats Arabes Unis </dd> </dl> <dl class="article__content__view__field "> <dt class="article__content__view__field__label"> Ville </dt> <dd class="article__content__view__field__value"> DUBAI </dd> </dl> <dl class="article__content__view__field "> <dt class="article__content__view__field__label"> Lieu de travail </dt> <dd class="article__content__view__field__value"> DUBAI-U BORA TWRS(ARE) </dd> </dl> <dl class="article__content__view__field "> <dt class="article__content__view__field__label"> Société employeur </dt> <dd class="article__content__view__field__value"> TOTALENERGIES MARKETING UAE L.L.C </dd> </dl> <dl class="article__content__view__field "> <dt class="article__content__view__field__label"> Domaine </dt> <dd class="article__content__view__field__value"> Commerce </dd> </dl> <dl class="article__content__view__field "> <dt class="article__content__view__field__label"> Type de contrat </dt> <dd class="article__content__view__field__value"> CDI </dd> </dl> <dl class="article__content__view__field "> <dt class="article__content__view__field__label"> Expérience </dt> <dd class="article__content__view__field__value"> Minimum 6 ans </dd> </dl> </div> </div> </div> </div> </section> <section class="section js_views"> <div class="section__content"> <div class="article article--details js_collapsible"> <div class="article__header js_collapsible__header" > <div class="article__header__text"> <h3 class="article__header__text__title title title--04"> <strong>Contexte et environnement</strong> </h3> </div> </div> <div class="article__content js_collapsible__content"> <div class="article__content__view"> <dl class="article__content__view__field "> <dd class="article__content__view__field__value"> <p style='margin:0cm;font-size:12pt;font-family:"Arial",sans-serif;margin-left:3.6pt;line-height:150%;vertical-align:baseline;' id="isPasted"><strong><span style="font-size:9pt;line-height:150%;color:black;">Internal to the Management</span></strong></p><p style='margin:0cm;font-size:12pt;font-family:"Arial",sans-serif;margin-left:3.6pt;line-height:150%;vertical-align:baseline;'><span style="font-size:9pt;line-height:150%;color:black;">Within the Business Development department </span></p><p style='margin:0cm;font-size:12pt;font-family:"Arial",sans-serif;margin-left:3.6pt;line-height:150%;vertical-align:baseline;'><strong><span style="font-size:9pt;line-height:150%;color:black;">External to the Management</span></strong></p><p style='margin:0cm;font-size:12pt;font-family:"Arial",sans-serif;margin-left:3.6pt;line-height:150%;vertical-align:baseline;'><strong><span style="font-size:9pt;line-height:150%;color:black;">- </span></strong><span style="font-size:9pt;line-height:150%;color:black;">With the functional departments of TotalEnergies Marketing Middle East, whose expertise is necessary: Sales, Legal, Customer Service, HSEQ, etc. ...</span></p><p style='margin:0cm;font-size:12pt;font-family:"Arial",sans-serif;margin-left:3.6pt;line-height:150%;vertical-align:baseline;'><span style="font-size:9pt;line-height:150%;color:black;">- With all TotalEnergies direct & distributor teams</span></p><ul><li><span style='font-size:9pt;font-family:"Arial",sans-serif;color:black;'>External to the Company: suppliers such as labs and other service agencies</span></li></ul> </dd> </dl> </div> </div> </div> <div class="article article--details js_collapsible"> <div class="article__header js_collapsible__header" > <div class="article__header__text"> <h3 class="article__header__text__title title title--04"> <strong>Activités</strong> </h3> </div> </div> <div class="article__content js_collapsible__content"> <div class="article__content__view"> <dl class="article__content__view__field "> <dd class="article__content__view__field__value"> <p style='margin:0cm;font-size:12pt;font-family:"Arial",sans-serif;' id="isPasted"><strong><span style="font-size:9pt;color:black;">CUSTOMER VISITS/ SERVICE VISIT/FIELD TRIALS/ INSPECTIONS: </span></strong><span style='font-size:9pt;font-family:"Arail",serif;'> </span></p><ul style="list-style-type: disc;"><li><span style='font-family:"Arial",sans-serif;font-size:9pt;color:black;'>Drive Technical Services: Engage with customers to understand their needs and propose tailored technical solutions. This involves regular visits to customer sites to maintain strong relationships and ensure customer satisfaction.</span></li><li><span style='font-family:"Arial",sans-serif;font-size:9pt;color:black;'>Equipment Inspection: Perform detailed inspections of equipment at key customer sites in industries such as Cement, Steel, and Mining. Provide specialized Lubrilog solutions to address specific challenges in these segments.</span></li><li><span style='font-family:"Arial",sans-serif;font-size:9pt;color:black;'>Field Trials: Conduct field trials at various customer locations to demonstrate the effectiveness of premium and new products introduced in the TEMME region. The goal is to offer optimized and cost-effective solutions that enhance customer operations and profitability, following a Total Cost of Ownership (TCO) approach.</span></li><li><span style='font-family:"Arial",sans-serif;font-size:9pt;color:black;'>Lube Audits and Value-Added Services: Carry out comprehensive lube audits, borescope inspections, and other value-added services at customer premises. These services help identify potential issues and recommend improvements to enhance equipment reliability and performance.</span></li><li><span style='font-family:"Arial",sans-serif;font-size:9pt;color:black;'>Innovate Reliability Solutions: Develop and introduce new reliability solutions that prioritize customer needs. This involves staying updated with the latest industry trends and technologies to offer innovative and effective solutions</span><span style='font-family:"Arail",serif;font-size:9pt;color:black;'>.</span><strong><u><span style='font-size:9pt;font-family:"Arail",serif;'><span style="text-decoration:none;"> </span></span></u></strong></li></ul><p style='margin:0cm;font-size:12pt;font-family:"Arial",sans-serif;line-height:150%;vertical-align:baseline;'><strong><span style="font-size:9pt;line-height:150%;color:black;">TECHNCIAL QUERIES/TROUBLESHOOTING: </span></strong></p><ul style="list-style-type: disc;"><li><span style='font-family:"Arial",sans-serif;font-size:9pt;color:black;'>Product Recommendations: Provide expert product recommendations to both internal and external customers. This includes selecting the right lubricants and greases for specific applications to ensure optimal performance and longevity.</span></li><li><span style='font-family:"Arial",sans-serif;font-size:9pt;color:black;'>Customer Support: Respond to customer queries promptly and assist affiliates, distributors, and sales staff with technical and service-related requests. This ensures that all stakeholders have the necessary support to address any issues or concerns.</span><span style='font-size:9pt;font-family:"Arail",serif;'> </span></li></ul><p style='margin:0cm;font-size:12pt;font-family:"Arial",sans-serif;line-height:150%;vertical-align:baseline;'><strong><span style="font-size:9pt;line-height:150%;color:black;">TECHNICAL TRAININGS: </span></strong></p><ul style="list-style-type: disc;"><li><span style='font-family:"Arial",sans-serif;font-size:9pt;color:black;'>Training Plan Development: Develop and execute a comprehensive yearly training plan for customers, distributors, and internal staff. This plan should cover essential topics and skills needed to effectively use and maintain lubricants and greases.</span></li><li><span style='font-family:"Arial",sans-serif;font-size:9pt;color:black;'>Meeting Training KPIs: Ensure that the department’s training Key Performance Indicators (KPIs) are met. This involves tracking training progress, gathering feedback, and making necessary adjustments to improve training effectiveness.</span><span style='font-size:9pt;font-family:"Arail",serif;color:black;'> </span></li></ul><p style='margin:0cm;font-size:12pt;font-family:"Arial",sans-serif;line-height:150%;vertical-align:baseline;'><strong><span style="font-size:9pt;line-height:150%;color:black;">TECHNICAL SERVICES : </span></strong></p><ul style="list-style-type: disc;"><li><span style='font-family:"Arial",sans-serif;font-size:9pt;color:black;'>Service Offering Expansion: Increase the range of service offerings to industrial segment customers in line with yearly objectives and market requirements. This includes identifying new service opportunities and developing strategies to capitalize on them.</span></li><li><span style='font-family:"Arial",sans-serif;font-size:9pt;color:black;'>Revenue Monitoring and Reporting: Monitor the revenue generated from technical services and provide monthly reports on performance. The target is to achieve a revenue growth of +150K AED, demonstrating the value and impact of the services provided.</span></li></ul><p><br></p><p><span style='font-family:"Arial",sans-serif;font-size:9pt;color:black;'><strong>ACCOUNTABILITIES</strong></span></p><p style='margin:0cm;font-size:12pt;font-family:"Arial",sans-serif;margin-right:31.95pt;text-align:justify;' id="isPasted"><strong><span style="font-size:9pt;">OPERATIONS</span></strong></p><ul style="list-style-type: disc;"><li><span style='font-family:"Arial",sans-serif;font-size:9pt;color:black;'>Technical Queries/Trouble Shooting: Correspondence with customers both internal and external.</span></li><li><span style='font-family:"Arial",sans-serif;font-size:9pt;color:black;'>Technical Trainings: Train Internal sales staff, Affiliates, Distributor personnel and Customers.</span></li><li><span style='font-family:"Arial",sans-serif;font-size:9pt;color:black;'>Technical Services: Coordinate with Sales, MSM and Customers.</span></li><li><span style='font-family:"Arial",sans-serif;font-size:9pt;color:black;'>Customer Visits/ Service Visits/Field Trials/ Inspections: Correspond with Customers and visit customer premises /factories/offices for field trials, service requests and inspections.</span></li><li><span style='font-family:"Arial",sans-serif;font-size:9pt;color:black;'>Market Intelligence: Assist the Market Segment Manager to coordinate with respective teams for gathering market intelligence.</span></li><li><span style='font-family:"Arial",sans-serif;font-size:9pt;color:black;'>Increase revenue from all service offerings including LUBANAC in line with department objectives.</span></li><li><span style='font-family:"Arial",sans-serif;font-size:9pt;color:black;'>Assist MSM to ensure all department objectives are met.</span></li></ul><p style='margin-top:0cm;margin-right:31.95pt;margin-bottom:0cm;margin-left:36.0pt;font-size:10pt;font-family:"Times New Roman",serif;text-align:justify;'><span style='font-size:9pt;font-family:"Arial",sans-serif;color:black;'> </span></p><p style='margin:0cm;font-size:12pt;font-family:"Arial",sans-serif;margin-right:31.95pt;text-align:justify;'><strong><span style="font-size:9pt;color:black;">HSSEQ & COMPLIANCE</span></strong></p><ul style="list-style-type: disc;"><li><span style='font-family:"Arial",sans-serif;font-size:9pt;color:black;'>Strict adherence and compliance towards Group HSE Charter & MAESTRO requirement and affiliate’s HSEQ Policy, Procedures & specific rules & regulations applicable to the area of activity at all time.</span></li><li><span style='font-family:"Arial",sans-serif;font-size:9pt;color:black;'>Demonstrates exemplary conduct, rigor, vigilance and professionalism regarding HSE in all their activities.</span></li><li><span style='font-family:"Arial",sans-serif;font-size:9pt;color:black;'>Ensure adherence to compliance processes and guidelines specific to position’s roles and responsibilities.</span></li><li><span style='font-family:"Arial",sans-serif;font-size:9pt;'>Ensure full adherence to the company’s compliance program, its policies and procedures including economic sanctions and export control in all professional activities.</span></li><li><span style='font-family:"Arial",sans-serif;font-size:9pt;'>Promptly notify the compliance officer/economic sanctions referent of any instances of noncompliance or violations of economic sanctions or export control that comes to my attention.</span></li></ul> </dd> </dl> </div> </div> </div> <div class="article article--details js_collapsible"> <div class="article__header js_collapsible__header" > <div class="article__header__text"> <h3 class="article__header__text__title title title--04"> <strong>Profil du candidat</strong> </h3> </div> </div> <div class="article__content js_collapsible__content"> <div class="article__content__view"> <dl class="article__content__view__field "> <dd class="article__content__view__field__value"> <p style='margin:0cm;font-size:12pt;font-family:"Arial",sans-serif;' id="isPasted"><strong><span style="font-size:9pt;color:black;">Knowledge:</span></strong><span style="font-size:9pt;color:black;"> </span></p><ul style="list-style-type: disc;"><li><span style='font-family:"Arial",sans-serif;font-size:9pt;'>Comprehensive Technical knowledge on Applications of Lubricants and machinery involved.</span></li><li><span style='font-family:"Arial",sans-serif;font-size:9pt;'>Experience in delivering technical trainings is an added advantage.</span><strong><span style="font-size:9pt;color:black;"> </span></strong></li></ul><p style='margin:0cm;font-size:12pt;font-family:"Arial",sans-serif;margin-right:31.95pt;text-align:justify;'><strong><span style="font-size:9pt;color:black;">Skills</span></strong><span style="font-size:9pt;">: </span></p><ul style="list-style-type: disc;"><li><span style='font-family:"Arial",sans-serif;font-size:9pt;'>Proficiency in MS office suite.</span></li><li><span style='font-family:"Arial",sans-serif;font-size:9pt;'>English Language proficiency</span></li></ul><ul style="list-style-type: disc;margin-left: 26px;"><li><span style="font-family:Arial;font-size:9pt;color:black;">Good communication and presentation skills</span></li><li><span style="font-family:Arial;font-size:9pt;color:black;">Analytical with the ability to attend to all the details.</span></li><li><span style="font-family:Arial;font-size:9pt;color:black;">Self-motivated, creative with good skills for planning and independently carrying out job</span><span style='font-size:9pt;font-family:"Arial",sans-serif;'> </span></li></ul><p style='margin:0cm;font-size:12pt;font-family:"Arial",sans-serif;'><strong><span style="font-size:9pt;color:black;">Education:</span></strong><span style="font-size:9pt;color:black;"> </span></p><div style='margin:0cm;font-size:12pt;font-family:"Arial",sans-serif;'><ul style="margin-bottom:0cm;list-style-type: disc;"><li style='margin:0cm;font-size:12pt;font-family:"Arial",sans-serif;'><span style='font-family:"Arial",sans-serif;font-size:9pt;'>Bachelor of Engineering, preferably Mechanical/Chemical Engineering. </span><strong><span style="font-size:9pt;color:black;"> </span></strong></li></ul></div><p style='margin:0cm;font-size:12pt;font-family:"Arial",sans-serif;'><strong><span style="font-size:9pt;color:black;">Experience:</span></strong><span style="font-size:9pt;color:black;"> </span><span style="font-size:9pt;"> </span></p><div style='margin:0cm;font-size:12pt;font-family:"Arial",sans-serif;'><ul style="margin-bottom:0cm;list-style-type: disc;"><li style='margin:0cm;font-size:12pt;font-family:"Arial",sans-serif;'><span style='font-family:"Arial",sans-serif;font-size:9pt;'>Minimum 5 years of experience in lubricants industry.</span></li></ul></div> </dd> </dl> </div> </div> </div> <div class="article article--details js_collapsible"> <div class="article__header js_collapsible__header" > <div class="article__header__text"> <h3 class="article__header__text__title title title--04"> <strong>Informations supplémentaires</strong> </h3> </div> </div> <div class="article__content js_collapsible__content"> <div class="article__content__view"> <dl class="article__content__view__field "> <dd class="article__content__view__field__value"> <p><strong>NP Level: 10</strong></p> </dd> </dl> <dl class="article__content__view__field "> <dd class="article__content__view__field__value"> <strong>TotalEnergies valorise la diversité, promeut le développement individuel et offre des opportunités d'emploi égales à tous les candidats.</strong> </dd> </dl> </div> </div> </div> </div> </section> </div> <div class="grid__item grid__item--aside-right"> <aside class="aside" role="presentation"> <div class="article article--actions"> <div class="article__content"> <div class="button-bar button-bar--cols-1"> <div class="button-bar__wrap"> <a class="button button--primary" 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<dl class="article__content__view__field "> <dd class="article__content__view__field__value"> <p><em style="border: 0px solid; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; --tw-contain-size: ; --tw-contain-layout: ; --tw-contain-paint: ; --tw-contain-style: ; color: rgb(55, 70, 73); font-family: Roboto, sans-serif; font-size: 16px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="isPasted"><span style="font-size: 10pt;">TotalEnergies is a major industrial player in energy and the energy transition. It is also a responsible employer and corporate citizen. That means we are doing everything we can to achieve a transition that is as just as possible for our employees, our stakeholders and society as a whole. Backed by our values of respect and solidarity, our strength and reliability, and a commitment to excellence, our Company is steadily implementing </span><a href="https://totalenergies.com/company/transforming/ambition/net-zero-2050" rel="nofollow noopener" target="_blank" style="border: 0px solid; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; --tw-contain-size: ; --tw-contain-layout: ; --tw-contain-paint: ; --tw-contain-style: ; color: inherit; text-decoration-line: underline; text-decoration-thickness: inherit; text-decoration-style: inherit; text-decoration-color: inherit; border-radius: 1.5rem; font-weight: 500;"><span style="font-size: 10pt;">its ambition to get to net zero by 2050</span></a></em></p> </dd> </dl> <div class="article__content__image"> <img class="article__content__image__item" src="https://jobs.totalenergies.com/portal/4/images/bannerImages/Marketing_Services_2.jpg" alt="" loading="lazy" /> </div> 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