Colido Help Desk

<!DOCTYPE html> <html dir="ltr" lang="en-US"> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("https://colido.zendesk.com/hc/en-us","20160213233903","https://web.archive.org/","web","/_static/", "1455406743"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />   <title>Colido Help Desk</title> <meta name="csrf-param" content="authenticity_token"/> <meta name="csrf-token" 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class="search" data-search="" action="/web/20160213233903/https://colido.zendesk.com/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓"/><input type="search" name="query" id="query" placeholder="Search"/> <input type="submit" name="commit" value="Search"/></form> </section> <section class="knowledge-base"> <div class="category-tree"> <section class="category"> <section class="section"> <h3> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/sections/201038652-Essentials">Essentials</a> </h3> <ul class="article-list"> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/202827512-What-is-Colido-">What is Colido?</a> </li> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/202827532-When-can-I-start-using-Colido-">When can I start using Colido?</a> </li> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/203483682-What-does-your-service-cost-">What does your service cost?</a> </li> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/202902971-How-do-I-use-the-interface-">How do I use the interface?</a> </li> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/202977452-What-s-new-in-the-most-recent-version-">What’s new in the most recent version?</a> </li> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/202827732-Who-is-Colido-">Who is Colido?</a> </li> </ul> </section> <section class="section"> <h3> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/sections/201036652-Cataloging">Cataloging</a> </h3> <ul class="article-list"> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/202820062-How-long-will-it-take-to-catalog-my-collection-">How long will it take to catalog my collection?</a> </li> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/202896161-Can-I-export-my-Colido-database-">Can I export my Colido database?</a> </li> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/202896151-How-can-I-import-my-old-database-">How can I import my old database?</a> </li> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/202896121-Which-information-can-I-capture-">Which information can I capture?</a> </li> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/203081502-Can-I-add-custom-personalized-fields-">Can I add custom personalized fields?</a> </li> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/202875692-How-does-cataloging-new-objects-work-in-Colido-">How does cataloging new objects work in Colido?</a> </li> </ul> </section> <section class="section"> <h3> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/sections/201010181-Features">Features</a> </h3> <ul class="article-list"> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/202948051-What-are-sets-for-and-how-do-I-use-them-">What are sets for and how do I use them?</a> </li> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/202875782-Can-I-manage-my-storages-and-how-">Can I manage my storages and how?</a> </li> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/202948061-Can-I-print-labels-">Can I print labels?</a> </li> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/202948111-Will-I-be-able-to-trade-my-specimens-">Will I be able to trade my specimens?</a> </li> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/202948071-Can-I-manage-my-inventory-">Can I manage my inventory?</a> </li> </ul> </section> <section class="section"> <h3> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/sections/201010151-Service">Service</a> </h3> <ul class="article-list"> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/202947971-What-does-your-service-cost-">What does your service cost?</a> </li> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/202875722-What-will-I-need-to-use-Colido-">What will I need to use Colido?</a> </li> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/202948011-Do-I-need-to-install-software-">Do I need to install software?</a> </li> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/202875752-Do-I-need-to-connect-to-the-internet-">Do I need to connect to the internet?</a> </li> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/202875762-Does-Colido-work-on-my-smartphone-">Does Colido work on my smartphone?</a> </li> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/202875772-Does-Colido-support-my-native-language-">Does Colido support my native language?</a> </li> </ul> </section> <section class="section"> <h3> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/sections/201049742-Security-and-Privacy">Security and Privacy</a> </h3> <ul class="article-list"> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/202948081-What-about-security-and-encryption-">What about security and encryption?</a> </li> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/202875812-Do-you-keep-backups-">Do you keep backups?</a> </li> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/202948091-Do-I-need-to-use-your-server-system-">Do I need to use your server system?</a> </li> </ul> </section> <section class="section"> <h3> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/sections/201049782-Troubleshooting">Troubleshooting</a> </h3> <ul class="article-list"> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/202876012-The-webapp-is-not-working-as-expected-or-crashed-">The webapp is not working as expected or crashed!</a> </li> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/202876002-The-webapp-takes-very-long-to-load-">The webapp takes very long to load!</a> </li> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/202879292-The-webapp-acts-very-slow-">The webapp acts very slow!</a> </li> </ul> </section> <section class="section"> <h3> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/sections/201010221-RFID">RFID</a> </h3> <ul class="article-list"> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/202948211-What-is-RFID-">What is RFID?</a> </li> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/202875922-When-will-I-be-able-to-use-the-Colido-RFID-system-">When will I be able to use the Colido RFID system?</a> </li> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/202875902-How-small-do-the-RFID-tags-get-">How small do the RFID tags get?</a> </li> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/202948221-Can-I-use-Colido-without-RFID-">Can I use Colido without RFID?</a> </li> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/202948241-How-much-does-the-RFID-equipment-cost-">How much does the RFID equipment cost?</a> </li> </ul> </section> <section class="section"> <h3> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/sections/201010231-Photography">Photography</a> </h3> <ul class="article-list"> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/202875942-Can-you-help-me-with-photographing-my-collection-">Can you help me with photographing my collection?</a> </li> <li> <a href="/web/20160213233903/https://colido.zendesk.com/hc/en-us/articles/202875952-Do-I-need-to-use-images-with-Colido-">Do I need to use images with Colido?</a> </li> </ul> </section> </section> </div> </section> <section class="community"> </section> </main> <footer class="footer"> <div class="footer-inner">  </div> </footer> <div class="powered-by-zendesk"> <svg version="1.1" id="Layer_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px" viewbox="0 0 20.1 19.3" style="enable-background:new 0 0 20.1 19.3;" xml:space="preserve"> <g> <g> <g> <path d="M8.2,5.3C9,5.4,9.9,5.8,10.3,6.6c0.2-0.5,0.6-0.8,1-1c0-0.1,0-0.1,0-0.2c0-0.8-0.2-1.5-0.5-2.1 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