Self Service_Customer Service-HUAWEI CLOUD

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</script> <script> $('body').addClass('header-white'); </script> <script> // edit--china--en-us--declaration var $ts_site = "hk"; var $ts_lang = "en-us".replace("_", "-"); var $lang_site_gate = $ts_site !== "eu" && $ts_lang !== "tr-tr"; var $ts_domain = window.location.host.split('.')[1] ? window.location.host.split('.')[0] : 'localhost'; var $pepchannel = "service/help-tools.html".split("/").join("_").replace(".html",""); window.matedataDomain = $ts_domain; // if open in app, should change ts_domain in to "app" if (/pcloudApp/i.test(navigator.userAgent)) { window.matedataDomain = "app"; } else { var str = window.location.search; var suband = "type=android"; var subios = "type=ios"; if (str.indexOf(subios) != -1 || str.indexOf(suband) != -1) { window.matedataDomain = "app"; } } // 新系统中生成的方式需要改下 window.pageMatedataPrefix = window.matedataDomain + "_" + $ts_site + "_" + $ts_lang + "_" + $pepchannel + ".click."; window.headerMatedataPrefix = window.matedataDomain + "_" + $ts_site + "_" + $ts_lang + "_" + $pepchannel + "_navigation.click."; window.footerMatedataPrefix = window.matedataDomain + "_" + $ts_site + "_" + $ts_lang + "_" + $pepchannel + "_footer.click."; window.registerMatedataPrefix = window.matedataDomain + "_" + $ts_site + "_" + $ts_lang + "_" + $pepchannel + "_register.click."; window.serviceMatedataPrefix = window.matedataDomain + "_" + $ts_site + "_" + $ts_lang + "_" + $pepchannel + "_service.click."; window.pep_uaid = ($ts_site=="china") ? "UA-55836286-1" : "UA-55836286-39"; window.mate_data_ts_pageType = $pepchannel; </script> <script> function showFooter() { if (window.matedataDomain != "app") { $("#footer .footer-nav").css('display', 'block'); $("#footer .footer-copyright-container").css('display', 'block'); $(".footer-service .footer-wrapper").css('display', 'block'); $("#footer #videoDiv").css('display', 'none'); } } if (window.feloader) { feloader.onLoad(function () { feloader.getScript('https://res-static.hc-cdn.cn/aem/content/dam/cloudbu-site/archive/china/static/v2_resources/css/product-icons.css'); feloader.getScript('https://res-static.hc-cdn.cn/aem/content/dam/cloudbu-site/archive/china/static/v2_resources/css/iconFont-solution.css'); feloader.getScript('https://res-static.hc-cdn.cn/aem/etc/clientlibs/cloudbu-site/clientlib-basic-footer/js/gray.js?sttl=' + window.sttlVersion); feloader.getScript('https://res-static.hc-cdn.cn/aem/content/dam/cloudbu-site/archive/china/zh-cn/activity/commons/js/errMsg_portal.min.js?sttl=' + new Date().getTime()); showFooter(); }) } else { document.write("<script src='https://res-static.hc-cdn.cn/aem/etc/clientlibs/cloudbu-site/clientlib-basic-footer/js/gray.js'><\/script>"); document.write("<link rel='stylesheet' href='https://res-static.hc-cdn.cn/aem/content/dam/cloudbu-site/archive/china/static/v2_resources/css/product-icons.css'>"); document.write("<link rel='stylesheet' href='https://res-static.hc-cdn.cn/aem/content/dam/cloudbu-site/archive/china/static/v2_resources/css/iconFont-solution.css'>"); document.write("<link rel='stylesheet' href='https://res-static.hc-cdn.cn/aem/content/dam/cloudbu-site/archive/china/zh-cn/activity/commons/js/errMsg_portal.min.js?sttl=" + new Date().getTime() + "'>"); showFooter(); } </script> <script src="https://portal.hc-cdn.com/bi/uba.in.js?v=2.17"></script> <script> var portalDomain = window.location.href.indexOf('.huaweicloud.com/eu/') > -1 ? 'https://portal.eu.huaweicloud.com' : 'https://portal-intl.huaweicloud.com', ssoDomain = window.location.href.indexOf('.huaweicloud.com/eu/') > -1 ? "https://auth.eu.huaweicloud.com" : 'https://auth-intl.huaweicloud.com'; var isVerified = false;//定义实名认证变量 var isLogin = false; //定义登录变量 function getUaCookie(c_name) { if (document.cookie.length > 0) { var c_start = document.cookie.indexOf(c_name + "="); if (c_start != -1) { c_start = c_start + c_name.length + 1; var c_end = document.cookie.indexOf(";", c_start); if (c_end == -1) c_end = document.cookie.length; return decodeURI(document.cookie.substring(c_start, c_end)); } } return ""; } var jsonParamInit = {}; var jsonParamView = {}; var jsonParamEvent = {}; jsonParamInit['UserAccount'] = 'host'; jsonParamEvent['rec_account'] = getUaCookie("ua"); jsonParamView['rec_account'] = getUaCookie("ua"); function showMenu(data) { data = data || []; var isVendor = data.isVendor || false; var isIsv = data.isIsv || false; var $_target = $(".user-info-layer ul.account-nav"); if (isVendor) { $_target.find("li").hide(); $_target.find(".isVendor,.logout").show(); } else if (isIsv) { $_target.find(".isIsv").show(); $_target.find(".isVendor").show(); } } function removeTicket(query) { return query.replace(/ticket=[^&]*&?/, ''); } function showName(nameShow) { var win_width = window.innerWidth || document.documentElement.clientWidth || document.body.clientWidth; var isPc = win_width > 768 ? true : false; $('.user-info').find('.my-acct').text(nameShow); $('.user-info').find('.my-acct').attr('title', nameShow); // 实名认证下展示用户名pc端 if (isPc && $('.hwid').length === 0) { if ($('.account-nav .account-item').css("display")!='none' ) { $('<li><a href="javascript:void(0);"style="color: #8A8E99; width: 100%; cursor:default;" class="hwid">' + nameShow + '</a><li class="header-user-info-split"></li>').insertAfter('.account-item'); } } } window.cnpmLoginCallback = function loginCallback(data) { if (data.flag == 1) { var win_width = window.innerWidth || document.documentElement.clientWidth || document.body.clientWidth; var isPc = win_width > 768 ? true : false; // 登录后显示的用户名 var nameShow = ''; var username = data.username; isLogin = true; jsonParamInit['UserAccount'] = data.userId; jsonParamEvent['rec_account'] = data.userId; jsonParamView['rec_account'] = data.userId; jsonParamInit['xdomain_type'] = data.xdomain_type; var image_url = data.image_url; if (image_url && image_url.small) { $(".account-pic").attr("src", image_url.small); } if (data.xdomain_type != "HWC_CN") { isGrayuser(); } $("#header").addClass('logined'); // 用户名展示 // 1、未升级华为id的，只显示华为云账号名 // 2、升级了华为id的，不管华为id和账号名是否一致，只展示 HWID // 3、iam子账号登录，只显示iam用户名 // 请求客户域 var queryDomain = portalDomain; var queryUrl = queryDomain + '/rest/cbc/cbccustomerregservice/v1/account/' + data.domainId; $.ajax({ type: 'get', url: queryUrl, crossDomain: true, async: true, timeout: 10000, xhrFields: { withCredentials: true }, success: function (data) { // 用户升级了 if (data.account) { if (data.account.domain_type === 'HWID') { nameShow = data.account.xdomain_name || ''; } else { nameShow = data.account.domain_name || ''; } } else { // 用户没升级展示原来的华为云用户名 nameShow = username; } showName(nameShow) }, error: function (data) { // 异常保护，取isLogin的username展示 showName(username) }, }); //导航用户菜单展示 showMenu(data); // get user site info and show tips when user is HWC_CN if (data.xdomain_type == "HWC_CN") { window.prompts && window.prompts(true, window.reg, window.promptLan, window.refLan, window.promptTips, true); window.menuPrompts && window.menuPrompts(true, window.reg, window.promptLan, window.refLan, window.promptTips, true); } } if (window.observer) { observer('login').publish(null, data); } } function isGrayuser() { var is_gray_user = portalDomain + '/index/isgrayuser'; getScript(window, document, "script", is_gray_user, function () { }); } function getScript(win, doc, tag, src, always) { var script = doc.createElement(tag), h = doc.getElementsByTagName(tag)[0]; script.async = 1; script.src = src; if (script.addEventListener) { script.addEventListener("load", always, false); } else if (script.attachEvent) { script.attachEvent("onreadystatechange", function () { var target = window.event.srcElement; if (target.readyState == "loaded" || target.readyState == "complete") { always.call(target); } }); } h.parentNode.insertBefore(script, h) } jQuery(function () { var href = encodeURIComponent(removeTicket(window.location.href)); //登陆之后回到本页面 $("[data-login-href]").each(function () { $(this).attr("href", $(this).data('login-href') + href); }); function $parseQueryString(name) { var reg = new RegExp("(^|&)" + name + "=([^&]*)(&|$)"); var r = window.location.search.substr(1).match(reg); return r != null ? unescape(r[2]) : null; }; if ($parseQueryString("fromacct") || $parseQueryString("fromuser")) { $(document).on("mouseenter", "a", function (e) { var fromacct = $parseQueryString("fromacct") || $parseQueryString("fromuser"); var fromflag = $parseQueryString("fromacct") ? "fromacct" : "fromuser"; var tmpEle = $("<div></div>"); tmpEle.text(fromacct); fromacct = tmpEle.html(); var $this = $(this); var href = $this.attr("href"); if (href && (href.indexOf("//") == 0 || href.indexOf("http") == 0) && href.indexOf(fromflag) == -1) { var targetHref = (href.indexOf(".html?") != -1 || href.indexOf("/?") != -1) ? (href + "&" + fromflag + "=" + fromacct) : (href + "?" + fromflag + "=" + fromacct); $this.attr("href", targetHref); } }) } var login_check_url = portalDomain + "/index/islogin?callback=?"; window.raw_onerror = window.onerror; window.onerror = function (errorMsg, url, lineNumber) { return true; } var check_login_url = portalDomain + '/index/islogin?callback=loginCallback'; }); var ua = navigator && navigator.userAgent; function getUserverified() { var url = portalDomain + "/api/bss/userverified?callback=?"; jQuery.getJSON(url, function (data) { if (data) { if (data.retCode == "0") { if (data.isVerified) { isVerified = true; $(".phone-acct").find(".account-pic").show(); $(".account-pic-no-ident").hide(); $(".true-name-li").hide(); } else { if (!data.isShow) { if (ua.toLowerCase().indexOf('android') > -1 || (/iPad/i).test(ua) || (/iPhone/i).test(ua)) { $("body").removeClass("autShow"); } else { $("body").addClass("autShow"); over = setInterval(settime, 1000);//1000毫秒 }; } else { $("body").removeClass("autShow"); }; $(".phone-acct").find(".account-pic").hide(); $(".account-pic-no-ident").show(); $(".true-name-li").show(); } } else { $(".phone-acct").find(".account-pic").show(); $(".account-pic-no-ident").hide(); $(".true-name-li").hide(); } } else { $(".phone-acct").find(".account-pic").show(); $(".account-pic-no-ident").hide(); $(".true-name-li").hide(); } }); } time = 10; function settime() { time--; if (time == 0) { clearInterval(over); //倒计时结束 $("body").removeClass("autShow"); } } $(".Authentication").on('click', '.close', function (event) { $("body").removeClass("autShow"); }); </script> <script> function guidGenerator() { var d = (new Date).getTime(); var uuid = "xxxxxxxx-xxxx-4xxx-yxxx-xxxxxxxxxxxx".replace(/[xy]/g, function (c) { var r = (d + Math.random() * 16) % 16 | 0; d = Math.floor(d / 16); return (c == "x" ? r : r & 3 | 8).toString(16) }); return uuid } var _ubaParams = _ubaParams || {}; _ubaParams.cloudBIType = 2; _ubaParams.download; _ubaParams.download_suc = 1; _ubaParams.Num2 = 2; _ubaParams.Num4 = 4; _ubaParams.sdkGaUpload = "2"; _ubaParams.biReqQueue = _ubaParams.biReqQueue || []; _ubaParams.gaReqQueue = _ubaParams.gaReqQueue || []; _ubaParams.isGAReady = false; _ubaParams.isGAUpload = false; _ubaParams.userAccount; _ubaParams.pageViewID = _ubaParams.pageViewID || guidGenerator(); _ubaParams.bi_C1_20 = ["C1", "C2", "C3", "C4", "C5", "C6", "C7", "C8", "C9", "C10", "C11", "C12", "C13", "C14", "C15", "C16", "C17", "C18", "C19", "C20"]; _ubaParams.bi_D1_20 = ["D1", "D2", "D3", "D4", "D5", "D6", "D7", "D8", "D9", "D10", "D11", "D12", "D13", "D14", "D15", "D16", "D17", "D18", "D19", "D20"]; _ubaParams.timinhObj = window.performance ? window.performance.timing : ""; _ubaParams.memberID = ""; _ubaParams.siteId = ""; _ubaParams.companyID = ""; _ubaParams.downloadHeat; _ubaParams.downloadHeat_suc = 1; _ubaParams.ReqQueueSend = function (ReqQueue) { if (ReqQueue && ReqQueue.length > 0) { while (ReqQueue.length > 0) { var req = ReqQueue.pop(); if (typeof req == "object") { if (req.type == "event") { if (req.jp) { req.jp.transport = "beacon" } ga("send", "event", req.ec, req.ea, req.el, req.ev, req.jp) } else if (req.type == "pageview") { if (req.jp) { req.jp.transport = "beacon" } ga("send", "pageview", req.page, req.jp) } else if (req.type == "sendPageView") { _sendPageView(req.page, req.jp) } else if (req.type == "sendEvent") { _sendEvent(req.en, req.ec, req.ea, req.el, req.ev, req.jp) } } } } }; window.ifInitBi = false; function getGrayCookie(name) { var arr, reg = new RegExp("(^| )" + name + "=([^;]*)(;|$)"); if (arr = document.cookie.match(reg)) return unescape(arr[2]); else return ''; } if ((document.referrer && document.referrer.indexOf('huaweicloud') === -1) || // 渠道来源，立即上报 window.location.search.indexOf('pageviewNow')!==-1) { // 强制上报，也进行 if($lang_site_gate){ pageViewNow(); // 然后引入ubajs，保证页面埋点事件的正常上报 var isGray = getGrayCookie("gpbc"); var ubajs = "https://portal.hc-cdn.com/bi/uba.js"; if (isGray && isGray.length > 10) { ubajs = "https://portal.hc-cdn.com/bi/alpha/uba.js" } $(document).ready(function() { $.getScript(ubajs, function() {}); }); } } window.cnpmDefaultLoginCallback = function (_loginData) { if (!window.ifInitBi) { window.ifInitBi = true; try { if (typeof window.initBi === 'function') { window.initBi(window.jsonParamInit, window.jsonParamView, window.jsonParamEvent); } if (!window.isLogin) { window.promptQueryIP && window.promptQueryIP(); } } catch (e) { } } }; function init(statType, appKey, gaid, jsonParam) { if (arguments.length != _ubaParams.Num4) { return } if (!(jsonParam.UserAccount && typeof appKey == "string")) { return } if (jsonParam && jsonParam.siteId) { _ubaParams.siteId = jsonParam.siteId } if (jsonParam && jsonParam.companyID) { _ubaParams.companyID = jsonParam.companyID } _ubaParams.memberID = jsonParam.MemberID || ""; _ubaParams.userAccount = jsonParam.UserAccount; if (_ubaParams.download === _ubaParams.download_suc) { _initCloudBI(appKey, jsonParam) } else { _initCloudBI(appKey, jsonParam); _ubaParams.download = _ubaParams.download_suc; _ubaParams.ReqQueueSend(_ubaParams.biReqQueue) } } var initCBISDK = init; function isLoadStarted() { var flag = true; return flag } function onEvent(eventCategory, eventAction, eventLabel, eventValue, jsonParam) { if (arguments.length < _ubaParams.Num2) { return } if (!(eventCategory && typeof eventCategory == "string")) { return } if (!(eventAction && typeof eventAction == "string")) { return } var eventName = eventCategory + "_" + eventAction; if (jsonParam && jsonParam.eventPrivacyName) { eventName = jsonParam.eventPrivacyName } if (_ubaParams.download == _ubaParams.download_suc && isLoadStarted()) { _sendEvent(eventName, eventCategory, eventAction, eventLabel, eventValue, jsonParam) } else if (_ubaParams.download == _ubaParams.download_suc && !isLoadStarted()) { window.addEventListener("load", function (event) { _sendEvent(eventName, eventCategory, eventAction, eventLabel, eventValue, jsonParam) }) } else { _ubaParams.biReqQueue.push({ type: "sendEvent", en: eventName, ec: eventCategory, ea: eventAction, el: eventLabel, ev: eventValue, jp: jsonParam }) } } function onPageView(page, jsonParam) { if (_ubaParams.download == _ubaParams.download_suc && isLoadStarted()) { _sendPageView(page, jsonParam) } else { _ubaParams.biReqQueue.push({ type: "sendPageView", page: page, jp: jsonParam }); _ubaParams.ReqQueueSend(_ubaParams.biReqQueue); } } function onDmpa(userId, jsonParam) { } function onException(exceptionMessage, exceptionStack, jsonParam) { } function pageViewNow() { // uba.js start if (!Array.prototype.indexOf) { Array.prototype.indexOf = function (val) { var value = this; for (var i = 0; i < value.length; i++) { if (value[i] == val) return i } return -1 } } // uba.js end if (!window.ifInitBi) { window.ifInitBi = true; var $ts_site = "china"; window.pep_uaid = ($ts_site == "china") ? "UA-55836286-1" : "UA-55836286-39"; init(2, "c9770c4dac06fe3b76ec9c7ad47273d0", window.pep_uaid, jsonParamInit); var domain_pre = (window.location.host || "").split(".")[0] || ""; autoEventTracking(domain_pre, jsonParamEvent) if (window.ab_test) { jsonParamView.ab_test = window.ab_test } if (window.ab_version) { jsonParamView.ab_version = window.ab_version } window.channelFrom = window.channelFrom || $('#content').attr('data-channelFrom'); if (typeof channelFrom != "undefined") { if (channelFrom) { jsonParamInit["D17"] = channelFrom; jsonParamView["D17"] = channelFrom; } } jsonParamView['rec_account'] = getUaCookie('ua') jsonParamView["C1"] = $(document).attr("title"); jsonParamView["D15"] = "HC"; onPageView(window.location.pathname + window.location.search, jsonParamView); } } </script> <script> if (window.$aioList && window.$aioList.length > 0) { for (var i = 0; i < window.$aioList.length; i++) { var tmpComponent = window.$aioList[i]; if (tmpComponent) { var tmpComponentInfo = tmpComponent.split("/"); if (tmpComponentInfo.length == 2) { var name = tmpComponentInfo[0]; var version = tmpComponentInfo[1]; var tmpComponentWrapperEle = $('[data-mod-name="' + name + '"]'); var eleVersionAttr = tmpComponentWrapperEle.attr("data-mod-version"); if (eleVersionAttr && eleVersionAttr != version) { var linkEle = $('head link[href*="' + name + '/' + version + '"]'); linkEle.attr("href", linkEle.attr("href").replace(version, eleVersionAttr)); } } } } } </script> <script> // document.referrer可以获取浏览器上一次地址，如果document.referrer是空字符串，则不为语言切换场景 window.refLan = ""; window.$PEP = true; function getSiteFromURL() { url = window.location.host; urlArr = url.split("."); if (urlArr[0] == "www") { reg = "CN"; } else { reg = "HK" } return reg; } var siteStr = $('html').attr("site") if (siteStr) { window.reg = siteStr == "china" ? "CN" : siteStr.toUpperCase(); } else { window.reg = getSiteFromURL(); } window.promptLan = $('html').attr("lang"); if (document.referrer != "") { if (document.referrer.indexOf("/authui/login") == -1) { if (document.referrer.indexOf(".com/intl") != -1) { window.refLan = (document.referrer.indexOf(".com/intl/zh-cn") != -1) ? "zh-CN" : ((document.referrer.indexOf(".com/intl/en-us") != -1) ? "en-US" : "es-US"); } else { window.refLan = (document.referrer.indexOf(".com/en-us") != -1) ? "en-US" : "zh-CN"; } } else { //window.refLan = (document.referrer.indexOf("locale=zh-cn") != -1) ? "zh-CN" : "en-US"; if (document.referrer.indexOf("locale=") != -1) { window.refLan = (document.referrer.indexOf("locale=zh-cn") != -1) ? "zh-CN" : ((document.referrer.indexOf("locale=en-us") != -1) ? "en-US" : "es-US"); } else { window.refLan = window.promptLan; } } } else { window.refLan = window.promptLan; } </script>  <script> !function ($) { if (window.dataLayer && window.dataLayer.push) { if (window.location.pathname == "/consultation/") { $("#submitBtn").click(function (e) { window.dataLayer.push({ "event": "consultSubmit", "productName": $("#applicationscene").val() }); }) } $("#header .header-login").click(function (e) { window.dataLayer.push({ "event": "loginIntention" }) }); $("#header .header-register").click(function (e) { window.dataLayer.push({ "event": "creationIntention", "pageType": window.mate_data_ts_pageType, "pagePosition": "Header" }) }); } }(jQuery); </script> <script src="https://res-static.hc-cdn.cn/aem/content/dam/cloudbu-site/archive/commons/apm/wise_trace.min.js?sttl=1.1.73"></script> <script> $("a[href*='/pep-dialog/']").each(function () { var ele = $(this); var href = ele.attr("href"); var path = href.replace(/.html/g, ""); var ajaxPath = path.indexOf("activity/") == -1 ? path : path.split("activity/")[1]; var arr = path.split("/"); var dialogName = arr[arr.length - 1]; var location_lang = $('html').attr('lang').toLowerCase(); var site = $('html').attr('site').toLowerCase() == 'china' ? 'china' : 'hk'; // 站点判断，国内：china；国际站：hk var dialogUrl = (window.location.host.indexOf(".com") != -1 && window.location.host.indexOf("pep.huaweicloud.com") == -1) ? "https://" + window.location.host + "/" + ajaxPath + "/jcr:content/dialog.html?wcmmode=disabled" : "/content/cloudbu-site/" + site + "/" + location_lang + "/activity/" + ajaxPath + "/jcr:content/dialog.html?wcmmode=disabled"; ele.css('pointer-events', 'auto'); ele.on("click", function (e) { e.stopPropagation(); e.preventDefault(); if ($("body [data-pep-path*='" + dialogName + "']").length !== 0) { $("body [data-pep-path*='" + dialogName + "']").remove(); } // dialog for activity $.ajax({ url: dialogUrl, success: function (data) { if (data) { data = data.replace('block', 'none'); $("body").append(data); $("#modal-rule").html($("body [data-pep-path*='" + dialogName + "']").html()); window.activityModal.show('#modal-rule', true); } } }) }); }); // set fromuser to cookie function $parseQueryString(name) { var reg = new RegExp("(^|&)" + name + "=([^&]*)(&|$)"); var r = window.location.search.substr(1).match(reg); if (r != null) { return unescape(r[2]); } else { return null; } }; if ($parseQueryString("fromacct")) { var fromacct = $parseQueryString("fromacct"); var tmpEle = $("<div></div>"); tmpEle.text(fromacct); fromacct = tmpEle.html(); window.$usiteUtil.setCookie("h_fromacct", fromacct); } </script> </body> </html>

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