MySQL :: MySQL Technical Support

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margin: 0px 0px 8px 0px">Contact Sales</h2> <p style="font-size: 90%;"> <p>USA: <span class="nobr">+1-866-221-0634</span><br/> Canada: <span class="nobr">+1-866-221-0634</span></p> <p>Germany: <span class="nobr">+49 89 143 01280</span><br/> France: <span class="nobr">+33 1 57 60 83 57</span><br/> Italy: <span class="nobr">+39 02 249 59 120</span><br/> UK: <span class="nobr">+44 207 553 8447</span></p> <p>Japan: <span class="nobr">0120-065556</span><br/> China: <span class="nobr">10800-811-0823</span><br/> India: <span class="nobr">8001005870</span><br/> Brazil: <span class="nobr">+55 11 5189-1097</span></p> <p><a href="/web/20130130192601/http://www.mysql.com/about/contact/phone/">More Countries »</a></p> </p> <p><strong><a class="moreinfo" href="https://web.archive.org/web/20130130192601/http://www.mysql.com/about/contact/">Contact Us Online »</a></strong></p> </div> <div><a href="/web/20130130192601/http://www.mysql.com/trial/"><img src="/web/20130130192601im_/http://www.mysql.com/common/themes/sakila/banners/h12-enterprise-trial.en.png" width="230" height="100" alt="MySQL Enterprise Edition Trial - Try Now"/></a></div> <div></div>  </div>  <div id="page" class="sidebar"> <h1 class="page_header" id="mainContent">MySQL Technical Support</h1> <p>MySQL Technical Support Services provide direct access to our expert MySQL Support engineers who are ready to assist you in the development, deployment, and management of MySQL applications.</p> <div class="callout"> <p><a href="/web/20130130192601/http://www.mysql.com/why-mysql/white-papers/oracle-premier-support-for-mysql/">Get the White Paper: Oracle Premier Support for MySQL, Rely on The Experts & Get Unique Benefits »</a></p> </div> <p>The MySQL Support team is composed of seasoned MySQL developers. They are database experts and understand the issues and challenges you face because they've overcome these same challenges themselves.</p> <p>Even though you might have highly skilled technical staff that can solve your issues, MySQL Support Engineers can typically solve those same issues a lot faster. A vast majority of the problems the MySQL Support Engineers encounter, they have seen before. So an issue that could take several weeks for your staff to research and resolve, may be solved in a matter of hours by the MySQL Support team.</p> <h2>Oracle Lifetime Support for MySQL</h2> <table class="matrix" cellpadding="0" cellspacing="0"> <tbody> <tr class="header"> <th scope="col">Features</th> <th scope="col">Premier<br/>(Years 1-5)</th> <th scope="col">Extended<br/>(Years 6-8)</th> <th scope="col">Sustain<br/>(Years 9+)</th> </tr> <tr> <td scope="row" class="row">24x7 Support</td> <td class="alt">•</td> <td>•</td> <td class="alt">•</td> </tr> <tr> <td scope="row" class="row">Unlimited Support Incidents</td> <td class="alt">•</td> <td>•</td> <td class="alt">•</td> </tr> <tr> <td scope="row" class="row">Knowledge Base</td> <td class="alt">•</td> <td>•</td> <td class="alt">•</td> </tr> <tr> <td scope="row" class="row">Maintenance Releases, Bug Fixes, Patches, Updates</td> <td class="alt">•</td> <td>•</td> <td class="alt">Pre-Existing only</td> </tr> <tr> <td scope="row" class="row"><a href="/web/20130130192601/http://www.mysql.com/support/consultative.html">MySQL Consultative Support</a></td> <td class="alt">•</td> <td>•</td> <td class="alt">•</td> </tr> </tbody> </table> <br/> <p>Simple and predictable, Oracle's Lifetime Support Policy is the industry's most comprehensive and flexible support policy. No matter which release of MySQL you are using, Oracle will be there for your business.</p> <p>Oracle's Lifetime Support Policy has three options.</p> <ul> <li><strong>MySQL Premier Support</strong> - 5 years, starting at GA, of Premier Support that includes MySQL maintenance releases, updates, fixes (error correction), and security alerts.</li> <li><strong>MySQL Extended Support</strong> - 3 years of extra support including error correction, beyond the Premier Support period, for specific MySQL releases. Includes MySQL maintenance releases, updates, bug fixes (error correction), and security alerts. There is an extra fee, added to Premier Support costs.</li> <li><strong>MySQL Sustaining Support</strong> - Any time, beyond the Premier Support period, available for any MySQL releases that were covered under Premier Support on or after November 1st, 2010. Support only. No new releases, no new fixes (no error correction for new issues), no new updates. Only pre-existing updates, fixes and alerts are available. Same costs as Premier Support (no extra fee).</li> </ul> <h2>Resources</h2> <ul> <li><a href="https://web.archive.org/web/20130130192601/http://www.oracle.com/us/support/premier/software/overview/index.html">Oracle Premier Support</a></li> <li><a href="https://web.archive.org/web/20130130192601/http://www.oracle.com/us/support/lifetime-support/index.html">Oracle Lifetime Support</a></li> <li><a href="https://web.archive.org/web/20130130192601/http://www.oracle.com/us/support/library/057419.pdf">Oracle Software Technical Support Policies (pdf)</a></li> <li><a href="https://web.archive.org/web/20130130192601/http://www.oracle.com/us/support/library/lsp-tech-chart-069290.pdf">Oracle Lifetime Support Policy: Coverage for Technology Products (p.13 for MySQL)</a></li> </ul> </div>  </div> </div> <div id="footer"> <div class="links"> <ul> <li class="top"><a href="/web/20130130192601/http://www.mysql.com/products/">Products</a></li> <li><a href="/web/20130130192601/http://www.mysql.com/products/enterprise/">MySQL Enterprise Edition</a></li> <li><a href="/web/20130130192601/http://www.mysql.com/products/standard/">MySQL Standard Edition</a></li> <li><a href="/web/20130130192601/http://www.mysql.com/products/classic/">MySQL Classic Edition</a></li> <li><a href="/web/20130130192601/http://www.mysql.com/products/cluster/">MySQL Cluster CGE</a></li> <li><a href="/web/20130130192601/http://www.mysql.com/oem/">MySQL Embedded (OEM/ISV)</a></li> </ul> </div> <div class="links"> <ul> <li class="top"><a href="/web/20130130192601/http://www.mysql.com/downloads/">Downloads (GA)</a></li> <li><a href="/web/20130130192601/http://www.mysql.com/downloads/mysql/">MySQL Server</a></li> <li><a href="/web/20130130192601/http://www.mysql.com/downloads/cluster/">MySQL Cluster</a></li> <li><a href="/web/20130130192601/http://www.mysql.com/downloads/workbench/">MySQL Workbench</a></li> <li><a href="/web/20130130192601/http://www.mysql.com/downloads/connector/">MySQL Connectors</a></li> </ul> </div> <div class="links"> <ul> <li class="top"><a href="/web/20130130192601/http://www.mysql.com/services/">Services</a></li> <li><a href="/web/20130130192601/http://www.mysql.com/training/">Training</a></li> <li><a href="/web/20130130192601/http://www.mysql.com/certification/">Certification</a></li> <li><a href="/web/20130130192601/http://www.mysql.com/consulting/">Consulting</a></li> <li><a href="/web/20130130192601/http://www.mysql.com/support/">Support</a></li> </ul> </div> <div class="links"> <ul> <li class="top"><a href="https://web.archive.org/web/20130130192601/http://www.mysql.com/about/">About MySQL</a></li> <li><a href="https://web.archive.org/web/20130130192601/http://www.mysql.com/about/contact/">Contact Us</a></li> <li><a href="https://web.archive.org/web/20130130192601/http://www.mysql.com/buy-mysql/">How to Buy</a></li> <li><a href="https://web.archive.org/web/20130130192601/http://www.mysql.com/partners/">Partners</a></li> <li><a href="https://web.archive.org/web/20130130192601/http://www.mysql.com/about/jobs/">Job Opportunities</a></li> <li><a href="https://web.archive.org/web/20130130192601/http://www.mysql.com/sitemap.html">Site Map</a></li> </ul> </div> <div class="links"> <ul> <li class="top"><a href="https://web.archive.org/web/20130130192601/http://www.mysql.com/about/legal/">Legal</a></li> <li><a href="https://web.archive.org/web/20130130192601/http://www.mysql.com/about/legal/">Legal Policies</a></li> <li><a href="https://web.archive.org/web/20130130192601/http://www.oracle.com/us/legal/privacy/index.htm">Your Privacy Rights</a></li> <li><a href="https://web.archive.org/web/20130130192601/http://www.oracle.com/us/legal/terms/index.html">Terms of Use</a></li> <li><a href="https://web.archive.org/web/20130130192601/http://www.oracle.com/us/legal/third-party-trademarks/index.html">Trademark Policy</a></li> <li><a href="https://web.archive.org/web/20130130192601/http://www.oracle.com/technetwork/community/oca-486395.html">Contributor Agreement</a></li> </ul> </div> <div id="search" class="en"> <form id="footer_search" action="https://web.archive.org/web/20130130192601/http://search.oracle.com/search/search" method="get"> <input type="text" id="f_q" name="q" value="" class="swap_value" onfocus="clearSearchText();"/> <input type="hidden" name="group" value="MySQL"/> <input type="image" src="/web/20130130192601im_/http://www.mysql.com/common/themes/sakila/footer_search_g.png" id="f_go" alt="Search" title="Search"/> </form> </div> </div> <div id="copyright-oracle"><a href="https://web.archive.org/web/20130130192601/http://www.oracle.com/"><img src="/web/20130130192601im_/http://www.mysql.com/common/logos/logo-oracle-red-91x22.gif" alt="Oracle" width="91" height="22"/></a>  <span>© 2013, Oracle Corporation and/or its affiliates</span></div> <script src="/web/20130130192601js_/http://www.mysql.com/common/js/metrics/s_code_remote.js"></script> </body> </html>

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MySQL :: MySQL Technical Support