Découvrez les nouveaux engagements du service public

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class="fr-menu__item"><a class="fr-nav__link" href="https://www-plus-transformation-gouv-fr.translate.goog/lambition-du-programme?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" target="_self">L'ambition du programme</a></li> <li class="fr-menu__item"><a class="fr-nav__link" href="https://www-plus-transformation-gouv-fr.translate.goog/engagement/1?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" target="_self">Les engagements détaillés</a></li> <li class="fr-menu__item"><a class="fr-nav__link" href="https://www-plus-transformation-gouv-fr.translate.goog/la-demarche-de-transparence?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB#breadcrumb" target="_self">La démarche de transparence</a></li> <li class="fr-menu__item"><a class="fr-nav__link" href="https://www-plus-transformation-gouv-fr.translate.goog/les-services-publics-sont-a-votre-ecoute?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" target="_self">Les services publics à votre écoute</a></li> <li class="fr-menu__item"><a class="fr-nav__link" href="https://www-plus-transformation-gouv-fr.translate.goog/lamelioration-continue-des-services-publics?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" target="_self">L'amélioration continue des services publics</a></li> <li class="fr-menu__item"><a class="fr-nav__link" href="https://www-plus-transformation-gouv-fr.translate.goog/le-label?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" target="_self">Le label Services Publics +</a></li> </ul> </div></li> <li class="fr-nav__item"><a class="fr-nav__link" href="https://www-plus-transformation-gouv-fr.translate.goog/actualites?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" target="_self">Actualités</a></li> </ul> </nav> </div> </div> </div> </div> </header> </div> <div> <div id="block-header-block" class="hero"> <div class="fr-container"> <div class="hero-logo-wrapper fr-col-offset-1"> <p class="hero-logo-slogan">Services<br> Publics<span class="visually-hidden">+</span></p><img src="/themes/custom/spp_theme/images/head-band-plus.svg" alt="Services publics +" class="hero-logo"> </div> <p class="hero-baseline fr-text--bold fr-mt-md-9w">Pour des services publics plus proches, plus simples et plus efficaces</p> </div> </div> </div> <main class="fr-container" role="main"><a id="main-content" tabindex="-1"></a> <div class="layout-content "> <div> <div data-drupal-messages-fallback class="hidden"></div> <div id="block-spp-theme-page-title" class="experience-header experience-header--title"> <h1>Découvrez les nouveaux engagements du service public</h1> </div> <div id="block-spp-theme-content"> <div class="views-element-container fr-input-group"> <div class="js-view-dom-id-73c20d2229c56903d6271e81eda594b31c8172a1f2f7742e0842bb681c749db2 fr-mt-4w"> <ol class="fr-grid-row fr-grid-row--gutters engagement-list"> <li class="fr-col-12 fr-col-md-6 fr-col-lg-6 engagement-box"> <article class="fr-tile fr-enlarge-link fr-tile--horizontal engagement teaser"> <div class="fr-tile__body"> <div class="fr-tile__title"><a class="fr-tile__link fr-text--bold" href="https://www-plus-transformation-gouv-fr.translate.goog/engagement/1?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB"><span>Dans le respect mutuel, vous êtes accueillis avec bienveillance et avez le droit à l’erreur *</span> </a> </div> <div class="fr-tile__desc"></div> </div> <div class="fr-tile__img"><img height="120" width="120" src="/sites/default/files/2023-06/service-fill.png" alt=""> </div> </article></li> <li class="fr-col-12 fr-col-md-6 fr-col-lg-6 engagement-box"> <article class="fr-tile fr-enlarge-link fr-tile--horizontal engagement teaser"> <div class="fr-tile__body"> <div class="fr-tile__title"><a class="fr-tile__link fr-text--bold" href="https://www-plus-transformation-gouv-fr.translate.goog/engagement/2?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB"><span>Vous pouvez facilement entrer en contact avec vos services publics</span> </a> </div> <div class="fr-tile__desc"></div> </div> <div class="fr-tile__img"><img height="120" width="120" src="/sites/default/files/2023-06/contacts-fill.png" alt=""> </div> </article></li> <li class="fr-col-12 fr-col-md-6 fr-col-lg-6 engagement-box"> <article class="fr-tile fr-enlarge-link fr-tile--horizontal engagement teaser"> <div class="fr-tile__body"> <div class="fr-tile__title"><a class="fr-tile__link fr-text--bold" href="https://www-plus-transformation-gouv-fr.translate.goog/engagement/3?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB"><span>Vous bénéficiez d’un accompagnement adapté à votre situation personnelle</span> </a> </div> <div class="fr-tile__desc"></div> </div> <div class="fr-tile__img"><img height="120" width="120" src="/sites/default/files/2021-09/user-star-fill%20%281%29.png" alt=""> </div> </article></li> <li class="fr-col-12 fr-col-md-6 fr-col-lg-6 engagement-box"> <article class="fr-tile fr-enlarge-link fr-tile--horizontal engagement teaser"> <div class="fr-tile__body"> <div class="fr-tile__title"><a class="fr-tile__link fr-text--bold" href="https://www-plus-transformation-gouv-fr.translate.goog/engagement/4?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB"><span>Votre demande est traitée dans les délais annoncés</span> </a> </div> <div class="fr-tile__desc"></div> </div> <div class="fr-tile__img"><img height="120" width="120" src="/sites/default/files/2023-06/timer-fill.png" alt=""> </div> </article></li> <li class="fr-col-12 fr-col-md-6 fr-col-lg-6 engagement-box"> <article class="fr-tile fr-enlarge-link fr-tile--horizontal engagement teaser"> <div class="fr-tile__body"> <div class="fr-tile__title"><a class="fr-tile__link fr-text--bold" href="https://www-plus-transformation-gouv-fr.translate.goog/engagement/5?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB"><span>Vous disposez d’une information claire, simple et accessible</span> </a> </div> <div class="fr-tile__desc"></div> </div> <div class="fr-tile__img"><img height="120" width="120" src="/sites/default/files/2023-06/information-fill.png" alt=""> </div> </article></li> <li class="fr-col-12 fr-col-md-6 fr-col-lg-6 engagement-box"> <article class="fr-tile fr-enlarge-link fr-tile--horizontal engagement teaser"> <div class="fr-tile__body"> <div class="fr-tile__title"><a class="fr-tile__link fr-text--bold" href="https://www-plus-transformation-gouv-fr.translate.goog/engagement/6?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB"><span>Vous avez accès à nos résultats de qualité de service</span> </a> </div> <div class="fr-tile__desc"></div> </div> <div class="fr-tile__img"><img height="120" width="120" src="/sites/default/files/2021-09/pie-chart-fill%20%281%29.png" alt=""> </div> </article></li> <li class="fr-col-12 fr-col-md-6 fr-col-lg-6 engagement-box"> <article class="fr-tile fr-enlarge-link fr-tile--horizontal engagement teaser"> <div class="fr-tile__body"> <div class="fr-tile__title"><a class="fr-tile__link fr-text--bold" href="https://www-plus-transformation-gouv-fr.translate.goog/engagement/7?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB"><span>Votre avis est pris en compte pour améliorer le service rendu</span> </a> </div> <div class="fr-tile__desc"></div> </div> <div class="fr-tile__img"><img height="120" width="120" src="/sites/default/files/2021-09/chat-quote-fill%20%281%29.png" alt=""> </div> </article></li> <li class="fr-col-12 fr-col-md-6 fr-col-lg-6 engagement-box"> <article class="fr-tile fr-enlarge-link fr-tile--horizontal engagement teaser"> <div class="fr-tile__body"> <div class="fr-tile__title"><a class="fr-tile__link fr-text--bold" href="https://www-plus-transformation-gouv-fr.translate.goog/engagement/8?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB"><span>Avec vous, nous agissons pour limiter notre impact sur l’environnement</span> </a> </div> <div class="fr-tile__desc"></div> </div> <div class="fr-tile__img"><img height="120" width="120" src="/sites/default/files/2023-06/leaf-fill_0.png" alt=""> </div> </article></li> </ol> </div> </div> </div> <div class="views-element-container fr-mt-9w" id="block-views-block-news-homepage"> <h2>Les dernières actualités</h2> <div class="fr-input-group"> <div class="js-view-dom-id-a146a2bcb434b5b4cfa0dff7a78e8b9fbc9a6965caf18b661a41508514162025"> <h2 class="for-sr-only">Liste des actualités</h2> <div class="js-slick"> <div class="views-row fr-col-12"> <div class="card"> <div class="fr-grid-row fr-grid-row--gutters"> <figure class="fr-content-media fr-my-0 fr-col-md-6"> <div class="fr-content-media__img"> <div><a href="https://www-plus-transformation-gouv-fr.translate.goog/actualites/4970721_lintelligence-collective-les-sciences-comportementales-et-le-design-mobilises?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" hreflang="fr"><img loading="lazy" src="/sites/default/files/styles/news_carousel/public/news/2407_Image_temoignagedumois.png?itok=7K7MFxFR" width="552" height="338" alt="Illustration du portrait du mois avec un portrait photographique de la personne présentée" title="Illustration du portait du mois"> </a> </div> </div> <figcaption class="fr-content-media__caption"> © Illustration du portait du mois </figcaption> </figure> <div class="fr-col-md-6"> <h3 class="fr-card__title card__title fr-mb-4w"><a href="https://www-plus-transformation-gouv-fr.translate.goog/actualites/4970721_lintelligence-collective-les-sciences-comportementales-et-le-design-mobilises?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" class="fr-card__link"><span>L’intelligence collective, les sciences comportementales et le design mobilisés pour améliorer la qualité du service rendu aux usagers</span> </a></h3> <p>Avant d’entamer les congés d’été, ActUsagers vous propose de découvrir le portrait d’un agent qui agit au quotidien pour améliorer la qualité des services publics.</p><a href="https://www-plus-transformation-gouv-fr.translate.goog/actualites/4970721_lintelligence-collective-les-sciences-comportementales-et-le-design-mobilises?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" class="fr-link fr-fi-arrow-right-line fr-btn--icon-right card__link fr-text--lg">Lire la suite</a> </div> </div> </div> </div> <div class="views-row fr-col-12"> <div class="card"> <div class="fr-grid-row fr-grid-row--gutters"> <figure class="fr-content-media fr-my-0 fr-col-md-6"> <div class="fr-content-media__img"> <div><a href="https://www-plus-transformation-gouv-fr.translate.goog/actualites/4429865_adapter-le-service-rendu-aux-nanceens-en-tenant-compte-des-situations-de?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" hreflang="fr"><img loading="lazy" src="/sites/default/files/styles/news_carousel/public/news/JANV24_Image_temoignagedumois.png?itok=oY32Llld" width="552" height="338" alt="Témoignage du mois - visuel" title="Témoignage du mois - Ville de Nancy"> </a> </div> </div> <figcaption class="fr-content-media__caption"> © Témoignage du mois - Ville de Nancy </figcaption> </figure> <div class="fr-col-md-6"> <h3 class="fr-card__title card__title fr-mb-4w"><a href="https://www-plus-transformation-gouv-fr.translate.goog/actualites/4429865_adapter-le-service-rendu-aux-nanceens-en-tenant-compte-des-situations-de?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" class="fr-card__link"><span>Adapter le service rendu aux nancéens, en tenant compte des situations de handicap</span> </a></h3> <p>2024 pointe le bout de son nez. C’est donc le moment de dresser le bilan de l’année écoulée et de se projeter sur les douze prochains mois. Dans cette optique, nous sommes partis à la rencontre d’une collectivité territoriale avec Sylvie George, responsable de la mission "Service à l'usage…</p><a href="https://www-plus-transformation-gouv-fr.translate.goog/actualites/4429865_adapter-le-service-rendu-aux-nanceens-en-tenant-compte-des-situations-de?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" class="fr-link fr-fi-arrow-right-line fr-btn--icon-right card__link fr-text--lg">Lire la suite</a> </div> </div> </div> </div> <div class="views-row fr-col-12"> <div class="card"> <div class="fr-grid-row fr-grid-row--gutters"> <figure class="fr-content-media fr-my-0 fr-col-md-6"> <div class="fr-content-media__img"> <div><a href="https://www-plus-transformation-gouv-fr.translate.goog/actualites/4169876_la-demarche-intrapreunariale-de-pole-emploi-les-besoins-des-utilisateurs-au?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" hreflang="fr"><img loading="lazy" src="/sites/default/files/styles/news_carousel/public/news/Image_temoignagedumois_oct23_0.png?itok=3zqV_wQi" width="552" height="338" alt="Illustration du portrait du mois avec un portrait photographique de la personne présentée" title="Illustration du portait du mois"> </a> </div> </div> <figcaption class="fr-content-media__caption"> © Illustration du portait du mois </figcaption> </figure> <div class="fr-col-md-6"> <h3 class="fr-card__title card__title fr-mb-4w"><a href="https://www-plus-transformation-gouv-fr.translate.goog/actualites/4169876_la-demarche-intrapreunariale-de-pole-emploi-les-besoins-des-utilisateurs-au?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" class="fr-card__link"><span>La démarche intrapreunariale de Pôle emploi, les besoins des utilisateurs au centre !</span> </a></h3> <p>Ce mois-ci, nous partons à la rencontre d’un service public sous le feu des projecteurs, puisqu’il est lauréat de la "palme de l’expérience collaborateur" 2023.</p><a href="https://www-plus-transformation-gouv-fr.translate.goog/actualites/4169876_la-demarche-intrapreunariale-de-pole-emploi-les-besoins-des-utilisateurs-au?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" class="fr-link fr-fi-arrow-right-line fr-btn--icon-right card__link fr-text--lg">Lire la suite</a> </div> </div> </div> </div> <div class="views-row fr-col-12"> <div class="card"> <div class="fr-grid-row fr-grid-row--gutters"> <figure class="fr-content-media fr-my-0 fr-col-md-6"> <div class="fr-content-media__img"> <div><a href="https://www-plus-transformation-gouv-fr.translate.goog/actualites/4013936_temoignage-du-mois-gendelus-un-gendarme-dans-la-poche-des-elus-de-la-republique?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" hreflang="fr"><img loading="lazy" src="/sites/default/files/styles/news_carousel/public/news/2309_Image_temoignagedumois.png?itok=gZyOAfrd" width="552" height="338" alt="Témoignage du mois - visuel" title="Illustration réalisée à partir d'un portrait de Pierre-Yves Le Roch et un visuel issu de la plateforme pexel.com"> </a> </div> </div> <figcaption class="fr-content-media__caption"> © Illustration réalisée à partir d'un portrait de Pierre-Yves Le Roch et un visuel issu de la plateforme pexel.com </figcaption> </figure> <div class="fr-col-md-6"> <h3 class="fr-card__title card__title fr-mb-4w"><a href="https://www-plus-transformation-gouv-fr.translate.goog/actualites/4013936_temoignage-du-mois-gendelus-un-gendarme-dans-la-poche-des-elus-de-la-republique?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" class="fr-card__link"><span>Témoignage du mois : Gend’Elus, un gendarme « dans la poche » des élus de la République ! </span> </a></h3> <p>Après la rentrée et alors que la météo estivale joue les prolongations, nous sommes partis à la rencontre de l’adjudant-chef Pierre-Yves Le Roch, chargé de projets numérique au sein de la Direction des Opérations et de l’Emploi de la Gendarmerie nationale.</p><a href="https://www-plus-transformation-gouv-fr.translate.goog/actualites/4013936_temoignage-du-mois-gendelus-un-gendarme-dans-la-poche-des-elus-de-la-republique?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" class="fr-link fr-fi-arrow-right-line fr-btn--icon-right card__link fr-text--lg">Lire la suite</a> </div> </div> </div> </div> <div class="views-row fr-col-12"> <div class="card"> <div class="fr-grid-row fr-grid-row--gutters"> <figure class="fr-content-media fr-my-0 fr-col-md-6"> <div class="fr-content-media__img"> <div><a href="https://www-plus-transformation-gouv-fr.translate.goog/actualites/4013753_je-donne-mon-avis-avec-services-publics-capte-la-voix-de-lusager?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" hreflang="fr"><img loading="lazy" src="/sites/default/files/styles/news_carousel/public/news/pexels-andrea-piacquadio-859265_0.jpg?itok=FS43CcQq" width="552" height="338" alt="Homme parlant au téléphone"> </a> </div> </div> </figure> <div class="fr-col-md-6"> <h3 class="fr-card__title card__title fr-mb-4w"><a href="https://www-plus-transformation-gouv-fr.translate.goog/actualites/4013753_je-donne-mon-avis-avec-services-publics-capte-la-voix-de-lusager?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" class="fr-card__link"><span>"Je Donne Mon Avis avec Services Publics +" capte la voix de l'usager !</span> </a></h3> <p>Dans une démarche d’amélioration continue, votre plateforme s’enrichit d’une nouvelle fonctionnalité de retranscription textuelle pour le dispositif "Je Donne Mon Avis avec Services Publics +" . Cette technologie de reconnaissance vocale permet de transformer le discours oral d'un usager e…</p><a href="https://www-plus-transformation-gouv-fr.translate.goog/actualites/4013753_je-donne-mon-avis-avec-services-publics-capte-la-voix-de-lusager?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" class="fr-link fr-fi-arrow-right-line fr-btn--icon-right card__link fr-text--lg">Lire la suite</a> </div> </div> </div> </div> </div> <nav class="fr-pagination fr-pagination--slick fr-mt-2w js-slick-nav-wrapper" aria-label="Pagination navigation" role="navigation"></nav> </div> </div> </div> </div> </div> </main> <div class="fr-container-fluid fr-mt-9w fr-mt-md-15w"> <div class="fr-follow"> <div class="fr-container"> <div class="fr-grid-row"> <div class="fr-col-12"> <div class="fr-follow__social"> <p class="fr-h5 fr-mb-3v fr-mb-3v">Suivez-nous<br> sur les réseaux sociaux</p> <div id="block-spp-theme-lademarchemarianneestanimeeparladitpsuiveznoussur"> <ul class="fr-btns-group fr-btns-group--lg fr-mb-0"> <li><a href="https://translate.google.com/website?sl=auto&tl=en&hl=en-GB&u=https://twitter.com/_DITP" class="fr-btn--twitter-x fr-btn" target="_blank" rel="noopener external" title="Twitter-x - 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