Contact BBC News online - help, feedback and complaints

<!DOCTYPE html> <html lang="en-GB" id="responsive-news"> <head prefix="og: http://ogp.me/ns#"><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("https://www.bbc.co.uk/news/20039682","20191027084454","https://web.archive.org/","web","/_static/", "1572165894"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <meta name="viewport" content="width=device-width, initial-scale=1, user-scalable=1"> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"> <title>Contact BBC News online - help, feedback and complaints - BBC News</title> <meta name="description" content="How to get in touch with BBC News about web and digital services."> <link rel="preload" as="style" href="https://web.archive.org/web/20191027084454/https://static.bbc.co.uk/news/1.296.03459/stylesheets/services/news/compact.css" media="(max-width: 599px)"> <link rel="preload" as="style" href="https://web.archive.org/web/20191027084454/https://static.bbc.co.uk/news/1.296.03459/stylesheets/services/news/tablet.css" media="(min-width: 600px) and (max-width: 1007px)"> <link rel="preload" as="style" href="https://web.archive.org/web/20191027084454/https://static.bbc.co.uk/news/1.296.03459/stylesheets/services/news/wide.css" media="(min-width: 1008px)"> <script> window.orb_fig_blocking = true; </script> <link rel="preload" as="script" href="//web.archive.org/web/20191027084454/https://fig.bbc.co.uk/frameworks/fig/2/fig.js?callback=orb.orb_fig"> <link href="//web.archive.org/web/20191027084454/https://static.bbci.co.uk/" rel="preconnect" crossorigin> <link href="//web.archive.org/web/20191027084454/https://static.bbc.co.uk/" rel="preconnect" crossorigin> <link href="//web.archive.org/web/20191027084454/https://nav.files.bbci.co.uk/" rel="preconnect" crossorigin> <link href="//web.archive.org/web/20191027084454/https://ichef.bbci.co.uk/" rel="preconnect" crossorigin> <link rel="dns-prefetch" href="//web.archive.org/web/20191027084454/https://ssl.bbc.co.uk/"> <link rel="dns-prefetch" href="//web.archive.org/web/20191027084454/https://sa.bbc.co.uk/"> <link rel="dns-prefetch" href="//web.archive.org/web/20191027084454/https://ichef.bbci.co.uk/"> <link rel="dns-prefetch" href="//web.archive.org/web/20191027084454/https://edigitalsurvey.com/"> <meta name="x-country" content="us"> <meta name="x-audience" content="Domestic"> <meta name="CPS_AUDIENCE" content="Domestic"> <meta name="CPS_CHANGEQUEUEID" content="121824342"> <link rel="canonical" href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/news/20039682"> <link rel="alternate" hreflang="en-gb" href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/news/20039682"> <link rel="alternate" hreflang="en" href="https://web.archive.org/web/20191027084454/https://www.bbc.com/news/20039682"> <meta property="og:title" content="Contact BBC News online"/> <meta property="og:type" content="article"/> <meta property="og:description" content="How to get in touch with BBC News about web and digital services."/> <meta property="og:site_name" content="BBC News"/> <meta property="og:locale" content="en_GB"/> <meta property="article:author" content="https://www.facebook.com/bbcnews"/> <meta property="article:section" content="Home"/> <meta property="og:url" content="https://web.archive.org/web/20191027084454/https://www.bbc.com/news/20039682"/> <meta property="og:image" content="https://web.archive.org/web/20191027084454im_/https://www.bbc.co.uk/news/special/2015/newsspec_10857/bbc_news_logo.png?cb=1"/> <meta property="og:image:alt" content="BBC News. "/> <meta property="fb:pages" content="1143803202301544,317278538359186,1392506827668140,742734325867560,185246968166196,156060587793370,137920769558355,193435954068976,21263239760,156400551056385,929399697073756,154344434967,228735667216,80758950658,260212261199,294662213128,1086451581439054,283348121682053,295830058648,239931389545417,304314573046,310719525611571,647687225371774,1159932557403143,286567251709437,1731770190373618,125309456546,163571453661989,285361880228,512423982152360,238003846549831,176663550714,260967092113,118450564909230,100978706649892,15286229625,122103087870579,120655094632228,102814153147070,124715648647,153132638110668,150467675018739"/> <meta name="twitter:card" content="summary_large_image"> <meta name="twitter:site" content="@BBCNews"> <meta name="twitter:title" content="Contact BBC News online"> <meta name="twitter:description" content="How to get in touch with BBC News about web and digital services."> <meta name="twitter:creator" content="@BBCNews"> <meta name="twitter:image:src" content="https://www.bbc.co.uk/news/special/2015/newsspec_10857/bbc_news_logo.png?cb=1"> <meta name="twitter:image:alt" content=""/> <meta name="twitter:domain" content="www.bbc.co.uk"> <script type="application/ld+json"> {"@context":"https:\/\/web.archive.org\/web\/20191027084454\/http:\/\/schema.org","@type":"ReportageNewsArticle","url":"https:\/\/web.archive.org\/web\/20191027084454\/https:\/\/www.bbc.co.uk\/news\/20039682","publisher":{"@type":"NewsMediaOrganization","name":"BBC News","publishingPrinciples":"https:\/\/web.archive.org\/web\/20191027084454\/http:\/\/www.bbc.co.uk\/news\/help-41670342","logo":{"@type":"ImageObject","url":"https:\/\/web.archive.org\/web\/20191027084454\/https:\/\/www.bbc.co.uk\/news\/special\/2015\/newsspec_10857\/bbc_news_logo.png?cb=1"}},"datePublished":"2017-02-21T11:56:43+00:00","dateModified":"2017-02-21T11:56:43+00:00","headline":"Contact BBC News online","image":{"@type":"ImageObject","url":"https:\/\/web.archive.org\/web\/20191027084454\/https:\/\/www.bbc.co.uk\/news\/special\/2015\/newsspec_10857\/bbc_news_logo.png?cb=1"},"thumbnailUrl":"https:\/\/web.archive.org\/web\/20191027084454\/https:\/\/www.bbc.co.uk\/news\/special\/2015\/newsspec_10857\/bbc_news_logo.png?cb=1","author":{"@type":"NewsMediaOrganization","name":"BBC News","logo":{"@type":"ImageObject","url":"https:\/\/web.archive.org\/web\/20191027084454\/https:\/\/www.bbc.co.uk\/news\/special\/2015\/newsspec_10857\/bbc_news_logo.png?cb=1"},"noBylinesPolicy":"https:\/\/web.archive.org\/web\/20191027084454\/http:\/\/www.bbc.co.uk\/news\/help-41670342#authorexpertise"},"mainEntityOfPage":"https:\/\/web.archive.org\/web\/20191027084454\/https:\/\/www.bbc.co.uk\/news\/20039682"} </script> <meta name="apple-mobile-web-app-title" content="BBC News"> <link rel="apple-touch-icon-precomposed" sizes="57x57" href="https://web.archive.org/web/20191027084454im_/https://static.bbc.co.uk/news/1.296.03459/apple-touch-icon-57x57-precomposed.png"> <link rel="apple-touch-icon-precomposed" sizes="72x72" href="https://web.archive.org/web/20191027084454im_/https://static.bbc.co.uk/news/1.296.03459/apple-touch-icon-72x72-precomposed.png"> <link rel="apple-touch-icon-precomposed" sizes="114x114" href="https://web.archive.org/web/20191027084454im_/https://static.bbc.co.uk/news/1.296.03459/apple-touch-icon-114x114-precomposed.png"> <link rel="apple-touch-icon-precomposed" sizes="144x144" href="https://web.archive.org/web/20191027084454im_/https://static.bbc.co.uk/news/1.296.03459/apple-touch-icon.png"> <link rel="apple-touch-icon" href="https://web.archive.org/web/20191027084454im_/https://static.bbc.co.uk/news/1.296.03459/apple-touch-icon.png"> <link rel="apple-touch-startup-image" href="https://static.bbc.co.uk/news/1.296.03459/web-app-launch-icon.png"> <meta name="application-name" content="BBC News"> <meta name="msapplication-TileImage" content="BBC News"> <meta name="msapplication-TileColor" content="#bb1919"> <meta name="mobile-web-app-capable" content="yes"> <meta http-equiv="cleartype" content="on"> <meta name="robots" content="NOODP,NOYDIR"/> <meta name="theme-color" content="#bb1919"> <script type="text/javascript">var _sf_startpt=(new Date()).getTime()</script> <script> (function() { if (navigator.userAgent.match(/IEMobile\/10\.0/)) { var msViewportStyle = document.createElement("style"); msViewportStyle.appendChild( document.createTextNode("@-ms-viewport{width:auto!important}") ); document.getElementsByTagName("head")[0].appendChild(msViewportStyle); } })(); </script> <script>window.fig = window.fig || {}; window.fig.async = true;</script> <meta property="fb:app_id" content="1609039196070050"/> <script type="text/javascript">window.bbcredirection={geo:true}</script>      <meta name="viewport" content="width=device-width, initial-scale=1.0"><meta property="fb:admins" content="100004154058350"><link rel="stylesheet" href="https://web.archive.org/web/20191027084454cs_/https://nav.files.bbci.co.uk/orbit/3.0.0-710.5ef51555/css/orb-ltr.min.css"><script type="text/javascript">/*<![CDATA[*/ window.orb = { lang: 'en', bbcBaseUrl: 'https://web.archive.org/web/20191027084454/https://www.bbc.co.uk', bbcUrlPrefix: 'https://web.archive.org/web/20191027084454/https://www.', staticHost: 'https://web.archive.org/web/20191027084454/https://nav.files.bbci.co.uk/orbit/3.0.0-710.5ef51555', figUrl: 'https://web.archive.org/web/20191027084454/https://fig.bbc.co.uk/frameworks/fig/2/fig.js', partialCookieOvenUrl: 'https://web.archive.org/web/20191027084454/https://cookie-oven.api.bbc' }; document.documentElement.className += (document.documentElement.className? ' ' : '') + 'orb-js'; window.orb.worldwideNavlinks = '<li class="orb-nav-homedotcom"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.com/">Home</a></li><li class="orb-nav-newsdotcom"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.com/news">News</a></li><li class="orb-nav-sport"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.com/sport">Sport</a></li><li class="orb-nav-reeldotcom"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.com/reel">Reel</a></li><li class="orb-nav-worklife"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.com/worklife">Worklife</a></li><li class="orb-nav-traveldotcom"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.com/travel">Travel</a></li><li class="orb-nav-future"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.com/future">Future</a></li><li class="orb-nav-culture"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.com/culture">Culture</a></li><li class="orb-nav-music"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.com/culture/music">Music</a></li><li class="orb-nav-tv"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/schedules/p00fzl9m">TV</a></li><li class="orb-nav-weather"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.com/weather">Weather</a></li><li class="orb-nav-sounds"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/sounds">Sounds</a></li>'; /*]]>*/</script><script>// Promise polyfill from https://github.com/bramstein/promis (function(){'use strict';var f,g=[];function l(a){g.push(a);1==g.length&&f()}function m(){for(;g.length;)g[0](),g.shift()}f=function(){setTimeout(m)};function n(a){this.a=p;this.b=void 0;this.f=[];var b=this;try{a(function(a){q(b,a)},function(a){r(b,a)})}catch(c){r(b,c)}}var p=2;function t(a){return new n(function(b,c){c(a)})}function u(a){return new n(function(b){b(a)})}function q(a,b){if(a.a==p){if(b==a)throw new TypeError;var c=!1;try{var d=b&&b.then;if(null!=b&&"object"==typeof b&&"function"==typeof d){d.call(b,function(b){c||q(a,b);c=!0},function(b){c||r(a,b);c=!0});return}}catch(e){c||r(a,e);return}a.a=0;a.b=b;v(a)}} function r(a,b){if(a.a==p){if(b==a)throw new TypeError;a.a=1;a.b=b;v(a)}}function v(a){l(function(){if(a.a!=p)for(;a.f.length;){var b=a.f.shift(),c=b[0],d=b[1],e=b[2],b=b[3];try{0==a.a?"function"==typeof c?e(c.call(void 0,a.b)):e(a.b):1==a.a&&("function"==typeof d?e(d.call(void 0,a.b)):b(a.b))}catch(h){b(h)}}})}n.prototype.g=function(a){return this.c(void 0,a)};n.prototype.c=function(a,b){var c=this;return new n(function(d,e){c.f.push([a,b,d,e]);v(c)})}; function w(a){return new n(function(b,c){function d(c){return function(d){h[c]=d;e+=1;e==a.length&&b(h)}}var e=0,h=[];0==a.length&&b(h);for(var k=0;k<a.length;k+=1)u(a[k]).c(d(k),c)})}function x(a){return new n(function(b,c){for(var d=0;d<a.length;d+=1)u(a[d]).c(b,c)})};window.Promise||(window.Promise=n,window.Promise.resolve=u,window.Promise.reject=t,window.Promise.race=x,window.Promise.all=w,window.Promise.prototype.then=n.prototype.c,window.Promise.prototype["catch"]=n.prototype.g);}()); // Polyfill Event constructor for IE ref: https://jira.dev.bbc.co.uk/browse/ORBITEN-919 // see: https://stackoverflow.com/questions/26596123 (function () { if (typeof window.CustomEvent === "function") { return false; } function CustomEvent(event, params) { params = params || { bubbles: false, cancelable: false, detail: undefined }; var evt = document.createEvent('CustomEvent'); evt.initCustomEvent(event, params.bubbles, params.cancelable, params.detail); return evt; } CustomEvent.prototype = window.Event.prototype; window.Event = CustomEvent; })(); //Element.prototype.matches polyfill //from https://developer.mozilla.org/en-US/docs/Web/API/Element/matches#Polyfill if (!Element.prototype.matches) { Element.prototype.matches = Element.prototype.msMatchesSelector || Element.prototype.webkitMatchesSelector; } //NodeList.forEach Polyfill //from https://developer.mozilla.org/en-US/docs/Web/API/NodeList/forEach#Polyfill if (window.NodeList && !NodeList.prototype.forEach) { NodeList.prototype.forEach = Array.prototype.forEach; } // Object.assign polyfill from https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Global_Objects/Object/assign#Polyfill if (typeof Object.assign != 'function') { // Must be writable: true, enumerable: false, configurable: true Object.defineProperty(Object, "assign", { value: function assign(target, varArgs) { // .length of function is 2 'use strict'; if (target == null) { // TypeError if undefined or null throw new TypeError('Cannot convert undefined or null to object'); } var to = Object(target); for (var index = 1; index < arguments.length; index++) { var nextSource = arguments[index]; if (nextSource != null) { // Skip over if undefined or null for (var nextKey in nextSource) { // Avoid bugs when hasOwnProperty is shadowed if (Object.prototype.hasOwnProperty.call(nextSource, nextKey)) { to[nextKey] = nextSource[nextKey]; } } } } return to; }, writable: true, configurable: true }); } // window.fetch polyfill https://github.com/github/fetch/blob/v0.11.0/fetch.js - chosen for IE9 compatibility if(typeof window.fetch !== 'function') { (function(self){"use strict";if(self.fetch){return}function normalizeName(name){if(typeof name!=="string"){name=String(name)}if(/[^a-z0-9\-#$%&'*+.\^_`|~]/i.test(name)){throw new TypeError("Invalid character in header field name")}return name.toLowerCase()}function normalizeValue(value){if(typeof value!=="string"){value=String(value)}return value}function Headers(headers){this.map={};if(headers instanceof Headers){headers.forEach(function(value,name){this.append(name,value)},this)}else if(headers){Object.getOwnPropertyNames(headers).forEach(function(name){this.append(name,headers[name])},this)}}Headers.prototype.append=function(name,value){name=normalizeName(name);value=normalizeValue(value);var list=this.map[name];if(!list){list=[];this.map[name]=list}list.push(value)};Headers.prototype["delete"]=function(name){delete this.map[normalizeName(name)]};Headers.prototype.get=function(name){var values=this.map[normalizeName(name)];return values?values[0]:null};Headers.prototype.getAll=function(name){return this.map[normalizeName(name)]||[]};Headers.prototype.has=function(name){return this.map.hasOwnProperty(normalizeName(name))};Headers.prototype.set=function(name,value){this.map[normalizeName(name)]=[normalizeValue(value)]};Headers.prototype.forEach=function(callback,thisArg){Object.getOwnPropertyNames(this.map).forEach(function(name){this.map[name].forEach(function(value){callback.call(thisArg,value,name,this)},this)},this)};function consumed(body){if(body.bodyUsed){return Promise.reject(new TypeError("Already read"))}body.bodyUsed=true}function fileReaderReady(reader){return new Promise(function(resolve,reject){reader.onload=function(){resolve(reader.result)};reader.onerror=function(){reject(reader.error)}})}function readBlobAsArrayBuffer(blob){var reader=new FileReader;reader.readAsArrayBuffer(blob);return fileReaderReady(reader)}function readBlobAsText(blob){var reader=new FileReader;reader.readAsText(blob);return fileReaderReady(reader)}var support={blob:"FileReader"in self&&"Blob"in self&&function(){try{new Blob;return true}catch(e){return false}}(),formData:"FormData"in self,arrayBuffer:"ArrayBuffer"in self};function Body(){this.bodyUsed=false;this._initBody=function(body){this._bodyInit=body;if(typeof body==="string"){this._bodyText=body}else if(support.blob&&Blob.prototype.isPrototypeOf(body)){this._bodyBlob=body}else if(support.formData&&FormData.prototype.isPrototypeOf(body)){this._bodyFormData=body}else if(!body){this._bodyText=""}else if(support.arrayBuffer&&ArrayBuffer.prototype.isPrototypeOf(body)){}else{throw new Error("unsupported BodyInit type")}if(!this.headers.get("content-type")){if(typeof body==="string"){this.headers.set("content-type","text/plain;charset=UTF-8")}else if(this._bodyBlob&&this._bodyBlob.type){this.headers.set("content-type",this._bodyBlob.type)}}};if(support.blob){this.blob=function(){var rejected=consumed(this);if(rejected){return rejected}if(this._bodyBlob){return Promise.resolve(this._bodyBlob)}else if(this._bodyFormData){throw new Error("could not read FormData body as blob")}else{return Promise.resolve(new Blob([this._bodyText]))}};this.arrayBuffer=function(){return this.blob().then(readBlobAsArrayBuffer)};this.text=function(){var rejected=consumed(this);if(rejected){return rejected}if(this._bodyBlob){return readBlobAsText(this._bodyBlob)}else if(this._bodyFormData){throw new Error("could not read FormData body as text")}else{return Promise.resolve(this._bodyText)}}}else{this.text=function(){var rejected=consumed(this);return rejected?rejected:Promise.resolve(this._bodyText)}}if(support.formData){this.formData=function(){return this.text().then(decode)}}this.json=function(){return this.text().then(JSON.parse)};return this}var methods=["DELETE","GET","HEAD","OPTIONS","POST","PUT"];function normalizeMethod(method){var upcased=method.toUpperCase();return methods.indexOf(upcased)>-1?upcased:method}function Request(input,options){options=options||{};var body=options.body;if(Request.prototype.isPrototypeOf(input)){if(input.bodyUsed){throw new TypeError("Already read")}this.url=input.url;this.credentials=input.credentials;if(!options.headers){this.headers=new Headers(input.headers)}this.method=input.method;this.mode=input.mode;if(!body){body=input._bodyInit;input.bodyUsed=true}}else{this.url=input}this.credentials=options.credentials||this.credentials||"omit";if(options.headers||!this.headers){this.headers=new Headers(options.headers)}this.method=normalizeMethod(options.method||this.method||"GET");this.mode=options.mode||this.mode||null;this.referrer=null;if((this.method==="GET"||this.method==="HEAD")&&body){throw new TypeError("Body not allowed for GET or HEAD requests")}this._initBody(body)}Request.prototype.clone=function(){return new Request(this)};function decode(body){var form=new FormData;body.trim().split("&").forEach(function(bytes){if(bytes){var split=bytes.split("=");var name=split.shift().replace(/\+/g," ");var value=split.join("=").replace(/\+/g," ");form.append(decodeURIComponent(name),decodeURIComponent(value))}});return form}function headers(xhr){var head=new Headers;var pairs=xhr.getAllResponseHeaders().trim().split("\n");pairs.forEach(function(header){var split=header.trim().split(":");var key=split.shift().trim();var value=split.join(":").trim();head.append(key,value)});return head}Body.call(Request.prototype);function Response(bodyInit,options){if(!options){options={}}this.type="default";this.status=options.status;this.ok=this.status>=200&&this.status<300;this.statusText=options.statusText;this.headers=options.headers instanceof Headers?options.headers:new Headers(options.headers);this.url=options.url||"";this._initBody(bodyInit)}Body.call(Response.prototype);Response.prototype.clone=function(){return new Response(this._bodyInit,{status:this.status,statusText:this.statusText,headers:new Headers(this.headers),url:this.url})};Response.error=function(){var response=new Response(null,{status:0,statusText:""});response.type="error";return response};var redirectStatuses=[301,302,303,307,308];Response.redirect=function(url,status){if(redirectStatuses.indexOf(status)===-1){throw new RangeError("Invalid status code")}return new Response(null,{status:status,headers:{location:url}})};self.Headers=Headers;self.Request=Request;self.Response=Response;self.fetch=function(input,init){return new Promise(function(resolve,reject){var request;if(Request.prototype.isPrototypeOf(input)&&!init){request=input}else{request=new Request(input,init)}var xhr=new XMLHttpRequest;function responseURL(){if("responseURL"in xhr){return xhr.responseURL}if(/^X-Request-URL:/m.test(xhr.getAllResponseHeaders())){return xhr.getResponseHeader("X-Request-URL")}return}xhr.onload=function(){var status=xhr.status===1223?204:xhr.status;if(status<100||status>599){reject(new TypeError("Network request failed"));return}var options={status:status,statusText:xhr.statusText,headers:headers(xhr),url:responseURL()};var body="response"in xhr?xhr.response:xhr.responseText;resolve(new Response(body,options))};xhr.onerror=function(){reject(new TypeError("Network request failed"))};xhr.open(request.method,request.url,true);if(request.credentials==="include"){xhr.withCredentials=true}if("responseType"in xhr&&support.blob){xhr.responseType="blob"}request.headers.forEach(function(value,name){xhr.setRequestHeader(name,value)});xhr.send(typeof request._bodyInit==="undefined"?null:request._bodyInit)})};self.fetch.polyfill=true})(typeof self!=="undefined"?self:this); } if (typeof window.CustomEvent !== 'function') { function CustomEvent(event, params) { params = params || { bubbles: false, cancelable: false, detail: null }; var evt = document.createEvent('CustomEvent'); evt.initCustomEvent(event, params.bubbles, params.cancelable, params.detail); return evt; } CustomEvent.prototype = window.Event.prototype; window.CustomEvent = CustomEvent; } (function() { var language = 'en'; language = 'en'; var modal = false; var istatsLabels = {name: 'news.story.20039682.page' || undefined}; istatsLabels['pal_route'] = 'asset'; istatsLabels['language'] = 'en-GB'; istatsLabels['pal_webapp'] = 'tabloid'; istatsLabels['prod_name'] = 'news'; istatsLabels['app_name'] = 'news'; istatsLabels['cps_asset_id'] = '20039682'; istatsLabels['page_type'] = 'Story'; istatsLabels['section'] = '%2Fnews%2Ffront_page'; istatsLabels['first_pub'] = '2012-10-23T11%3A41%3A07%2B00%3A00'; istatsLabels['last_editorial_update'] = '2017-02-21T11%3A56%3A43%2B00%3A00'; istatsLabels['curie'] = '797462f5-083a-3841-925f-90dfd717d5a0'; istatsLabels['title'] = 'Contact+BBC+News+online+-+help%2C+feedback+and+complaints'; istatsLabels['has_video'] = ''; istatsLabels['topic_names'] = ''; istatsLabels['topic_ids'] = ''; istatsLabels['for_nation'] = 'us'; istatsLabels['app_version'] = '1.296.0'; istatsLabels['app_type'] = 'responsive'; istatsLabels['bbc_site'] = 'news'; function getMetaValue(propertyName) { var metaTag = document.querySelector( "meta[property='" + propertyName + "'], " + "meta[name='" + propertyName + "']"); if (metaTag) { return metaTag.getAttribute("content"); } else { throw new Error('No meta tag called: ' + propertyName) } } function generateCountername() { var pathName = window.location.pathname .replace(/\/$/, "") .replace(/^\//, "") .replace(/\//g, '.'); return pathName + '.page'; } var additionalPageProperties = {}; additionalPageProperties['content_language'] = 'en-gb'; additionalPageProperties['custom_var_1'] = '2013-03-26T15:30:10+00:00'; additionalPageProperties['custom_var_2'] = '2017-02-21T11:56:43+00:00'; additionalPageProperties['app_name'] = 'news'; var page = { name: 'news.story.20039682.page' || istatsLabels.name || generateCountername(), destination: 'NEWS_PS' || null, producer: 'NEWS' || null, section: '' || null, site: '' || istatsLabels.bbc_site || istatsLabels.app_name || istatsLabels.prod_name || null, contentId: 'urn:bbc:cps:797462f5-083a-3841-925f-90dfd717d5a0' || null, contentType: 'article' || null, edition: '' || null, additionalProperties: additionalPageProperties }; function updatePageData(newData) { page = Object.assign(page, newData); } document.addEventListener('bbc-page-reset', function(event) { if (event.detail && event.detail.page) { updatePageData(event.detail.page); } document.dispatchEvent(new Event('bbc-page-updated')); }); window.bbcpage = { loadModule: function(deps) { return new Promise(function (resolve, reject) { window.require(deps, function () { resolve.apply(this, arguments); }, function (error) { reject(error); }); }) }, loadCSS: function (url, timeout) { return window.bbcpage.loadModule(['orb/lib/_$']) .then(function($) { return new Promise(function(resolve, reject) { var stylesheet = loadCSS(url); $.onloadCSS(stylesheet, function() { resolve(); }); if (timeout) { setTimeout(function () { reject(); }, timeout); } }); }); }, isModal: function () { return modal; }, getLanguage: function () { return new Promise(function(resolve, reject) { resolve(language); }); }, trackRegion: function (region, labels) { return window.bbcpage.loadModule(['istats-1']) .then(function(istats) { var trackLabels = { region: region }; for (var label in labels) { trackLabels[label] = labels[label]; } var linkType = labels.linkType || 'internal'; istats.track(linkType, trackLabels); }); }, getName: function() { return Promise.resolve(page.name); }, getDestination: function() { return Promise.resolve(page.destination); }, getProducer: function() { return Promise.resolve(page.producer); }, getSite: function() { return Promise.resolve(page.site); }, getSection: function() { return Promise.resolve(page.section); }, getContentType: function() { return Promise.resolve(page.contentType); }, getContentId: function() { return Promise.resolve(page.contentId); }, getEdition: function() { return new Promise(function (resolve, reject) { if (page.edition) { resolve(page.edition); return; } try { resolve(getMetaValue('x-audience').toLowerCase()); } catch (err){ // This property is related to Chartbeat; see http://support.chartbeat.com/docs/ if (window._sf_async_config) { resolve(window._sf_async_config.region || null); } } resolve(null); }); }, getReferrer: function() { return Promise.resolve(window.orb && window.orb.referrer ? window.orb.referrer : document.referrer); }, getAdditionalProperties: function() { return Promise.resolve(page.additionalProperties); } }; var USERINFO_URL = ""; var USERINFO_PREFIX = "www." || "www."; function initUserCache(orbitUser) { var availableAttr = [ 'X-Country', 'X-Ip_is_advertise_combined', 'X-Ip_is_uk_combined' ]; var userCache = availableAttr.reduce(function(user, curr, i) { if (!orbitUser[curr]) { return user; } var res = Object.assign({}, user); res[curr] = orbitUser[curr]; return res; }, {}); if (Object.keys(userCache).length !== availableAttr.length) { userCache._partial = true; } return userCache; } var user = initUserCache({ }); function checkStatus(response) { if (response.status >= 200 && response.status < 300) { return response; } else { var error = new Error(response.statusText); error.response = response; throw error; } } function parseJSON(response) { return response.json(); } var supportsCors = function() { return typeof XMLHttpRequest !== 'undefined' && 'withCredentials' in new XMLHttpRequest(); }; var getUserInfoFallback = function() { return window.bbcpage.loadModule(['orb/fig']) .then(function(orbFig) { return new Promise(function(resolve, reject) { orbFig.load(function(fig) { var getCountryFallback = function() { if (fig.geo.isUK()) { return 'GB'; } else if (fig.geo.isEU()) { return 'EU'; } }; resolve({ 'X-Country': user.country || getCountryFallback(), 'X-Ip_is_uk_combined': fig().uk ? 'yes' : 'no', 'X-Ip_is_advertise_combined': fig().ad ? 'yes' : 'no' }); }, function () { reject('Error determining country. Timeout?'); }); }); }); }; var _userInfoRequest; var getUserInfo = function() { const host = window.location.host.toString().match(/bbc\.com$/) ? 'bbc.com' : 'bbc.co.uk'; const userInfoUrl = USERINFO_URL || window.location.protocol + "//" + USERINFO_PREFIX + host + '/userinfo'; if (!user._partial) { return Promise.resolve(user); } if (!_userInfoRequest) { if (typeof window.fetch === 'undefined' || !supportsCors()) { _userInfoRequest = getUserInfoFallback(); } else { _userInfoRequest = window.fetch(userInfoUrl, { credentials: 'same-origin' }) .then(checkStatus) .then(parseJSON) .then(function(userInfo) { user = userInfo; return user; }); } } return _userInfoRequest; }; window.bbcuser = { getHashedId: function() { if (modal) { return undefined; } return window.bbcpage.loadModule(['idcta-v2/idcta-1']) .then(function(idcta) { return idcta.getCookieInstance().getHidFromCookie(); }); }, getCountry: function() { if (user['X-Country']) { return Promise.resolve(user['X-Country']); } return getUserInfo().then(function(userInfo) { return userInfo['X-Country'] || 'GB'; }); }, isUKCombined: function() { return getUserInfo().then(function(userInfo) { if (!userInfo['X-Ip_is_uk_combined']) { throw new Error('missing isUKCombined from userinfo response'); } return userInfo['X-Ip_is_uk_combined'].toLowerCase() === 'yes'; }) }, canSeeAdverts: function() { return getUserInfo().then(function(userInfo) { if (!userInfo['X-Ip_is_advertise_combined']) { throw new Error('missing canSeeAdverts from userinfo response'); } return userInfo['X-Ip_is_advertise_combined'].toLowerCase() === "yes"; }); }, isSignedIn: function() { return window.bbcpage.loadModule(['idcta-v2/idcta-1']) .then(function(idcta) { return (idcta && idcta.getCookieInstance().hasCookie()); }); }, allowsPerformanceCookies: function() { return window.bbcpage.loadModule(['orb/cookies']) .then(function(bbccookies) { return !!bbccookies.cookiesEnabled() && !!bbccookies.readPolicy('performance'); }); }, allowsFunctionalCookies: function() { return window.bbcpage.loadModule(['orb/cookies']) .then(function(bbccookies) { return !!bbccookies.cookiesEnabled() && !!bbccookies.readPolicy('personalisation'); }); }, getCookieValue: function(cookieName) { return window.bbcpage.loadModule(['orb/cookies']) .then(function(bbccookies) { return bbccookies.get(cookieName); }); }, resetCookiesPreferences: function() { return window.bbcpage.loadModule(['orb/cookies']) .then(function(bbccookies) { bbccookies.setDefaultCookiesSingleDomain(); }); }, hasCookiesEnabled: function() { return window.bbcpage.loadModule(['orb/cookies']) .then(function(bbccookies) { return !!bbccookies.cookiesEnabled(); }); }, hasSeenCookieBanner: function() { return window.bbcpage.loadModule(['orb/cookies']) .then(function (bbccookies) { return !!bbccookies.isCookiePolicySet(); }); }, logEvent: function (verb, noun, extraLabels) { return window.bbcuser.hasCookiesEnabled() .then(function(allowsCookies) { if (allowsCookies) { return window.bbcpage.loadModule(['istats-1']) .then(function(istats) { istats.log(verb, noun, extraLabels); }); } else { throw new Error('User cannot be tracked due to cookies preferences.'); } }); }, }; }());</script><script src="https://web.archive.org/web/20191027084454js_/https://nav.files.bbci.co.uk/orbit/3.0.0-710.5ef51555/js/require.min.js"></script> <script src="https://web.archive.org/web/20191027084454js_/https://nav.files.bbci.co.uk/orbit-webmodules/0.0.1-349.094c63c/cookie-banner/cookie-library.min.js"></script><script type="text/javascript">if (window.define !== undefined) { define('orb/cookies', function() { return window.bbccookies; }); }</script> <script src="https://web.archive.org/web/20191027084454js_/https://nav.files.bbci.co.uk/orbit/3.0.0-710.5ef51555/js/api.min.js"></script><script type="text/javascript">window.bbcFlagpoles_istats="ON",require.config({paths:{"istats-1":"https://web.archive.org/web/20191027084454/https://nav.files.bbci.co.uk/orbit-webmodules/0.0.1-349.094c63c/istats/istats-1"}}),require(["istats-1","orb/cookies"],function(t,a){if(a.isAllowed("s1")){var e=(c=document.location.href.match(/^(?:https|http):\/\/\w*\.(?:(int|test|stage|live|)\.)?bbc\.(?:co\.uk|com)/))?void 0===c[1]||""===c[1]||"live"===c[1]?"//web.archive.org/web/20191027084454/https://sa.bbc.co.uk/bbc/bbc/s":"//web.archive.org/web/20191027084454/https://sa.bbc.co.uk/bbc/"+c[1]+"/s":"//web.archive.org/web/20191027084454/https://sa.bbc.co.uk/bbc/test/s";t.addCollector({name:"default",url:e,separator:"&"});var s="news.story.20039682.page";t.setCountername(s),window.istats_countername&&t.setCountername(window.istats_countername),t.addLabels("ml_name=webmodule&ml_version=0.0.1-349.094c63c&blq_e=orbit&blq_r=orbit&blq_s=orbit&blq_v=default&language=en&pal_route=asset&language=en-GB&pal_webapp=tabloid&prod_name=news&app_name=news&cps_asset_id=20039682&page_type=Story&section=%2Fnews%2Ffront_page&first_pub=2012-10-23T11%3A41%3A07%2B00%3A00&last_editorial_update=2017-02-21T11%3A56%3A43%2B00%3A00&curie=797462f5-083a-3841-925f-90dfd717d5a0&title=Contact+BBC+News+online+-+help%2C+feedback+and+complaints&has_video=&topic_names=&topic_ids=&for_nation=us&app_version=1.296.0&app_type=responsive&bbc_site=news")}var c});</script><link rel="stylesheet" href="https://web.archive.org/web/20191027084454cs_/https://mybbc.files.bbci.co.uk/s/id/account-idcta/1.21.1/style/id-cta.css"><script type="text/javascript">(function() {if (!window.require) {throw new Error('idcta: could not find require module');}if (typeof(map) == 'undefined') {var map = {};}if (!!document.createElementNS && !!document.createElementNS('http://www.w3.org/2000/svg', 'svg').createSVGRect) {document.documentElement.className += ' id-svg';}var ptrt = new RegExp("[\\?&]ptrt=([^&]*)").exec(document.location.href);var ENDPOINT_URL = 'https://web.archive.org/web/20191027084454/https://idcta.api.bbc.co.uk';var ENDPOINT_CONFIG = ('/idcta/config?callback=&ptrt=' + encodeURIComponent((ptrt ? ptrt[1] : document.location.href))).replace(/\&/g, '&');var ENDPOINT_TRANSLATIONS = '/idcta/translations?callback=';function hasPromise() {var P = window.Promise;var promiseToString = null;if (P) {try {promiseToString = Object.prototype.toString.call(P.resolve());} catch(e) {/*silently ignored*/}}return (promiseToString === '[object Promise]' && !P.cast);}if (hasPromise()) {define('idcta/es6-promise', function() {return window.Promise;});define('idcta-v2/es6-promise', function() {return window.Promise;});}map['idcta-v2'] = 'https://web.archive.org/web/20191027084454/https://mybbc.files.bbci.co.uk/s/id/account-idcta/1.21.1/modules/idcta-v2';map['idcta-v2/config'] = ENDPOINT_URL + ENDPOINT_CONFIG;map['idcta-v2/translations'] = ENDPOINT_URL + ENDPOINT_TRANSLATIONS;map['idcta'] = 'https://web.archive.org/web/20191027084454/https://mybbc.files.bbci.co.uk/s/id/account-idcta/1.8.2/modules/idcta';map['idcta-v2/idcta-1'] = 'https://web.archive.org/web/20191027084454/https://mybbc.files.bbci.co.uk/s/id/account-idcta/1.21.1/modules/idcta-v2/dist/idcta-1.min';const idctaShim = {deps: ['idcta-v2/idcta-1'],};require({shim: {'idcta-v2/statusbar': idctaShim,'idcta-v2/id-config': idctaShim},map: {'*': {'idcta/idcta-1': 'idcta-v2/idcta-1','idcta': 'idcta-v2',}},paths: map});window.idctaBaseUrl = ENDPOINT_URL;define('idcta/config', ['idcta-v2/config'], function(data) {return data;});define('idcta/translations', ['idcta-v2/translations'], function(data) {return data;});})();</script> <script type="text/javascript">/*<![CDATA[*/ var _sf_startpt = (new Date()).getTime(); /*]]>*/</script><style type="text/css">.bbccom_display_none{display:none;}</style><script type="text/javascript">/*<![CDATA[*/ var bbcdotcomConfig, googletag = googletag || {}; googletag.cmd = googletag.cmd || [], bbcdotcomScripts = [], tp = window.tp || []; var bbcdotcom = false; (function(){ if(typeof require !== 'undefined') { require({ paths:{ "bbcdotcom":"https://web.archive.org/web/20191027084454/https://static.bbc.co.uk/bbcdotcom/3.0.0/script" } }); } })(); /*]]>*/</script><script type="text/javascript">/*<![CDATA[*/ var bbcdotcom = { adverts: { keyValues: { set: function() {} } }, advert: { write: function () {}, show: function () {}, isActive: function () { return false; }, layout: function() { return { reset: function() {} } } }, config: { init: function() {}, isActive: function() {}, setSections: function() {}, isAdsEnabled: function() {}, setAdsEnabled: function() {}, isAnalyticsEnabled: function() {}, setAnalyticsEnabled: function() {}, setAssetPrefix: function() {}, setFlagpoles: function() {}, setVersion: function () {}, setJsPrefix: function() {}, setSwfPrefix: function() {}, setCssPrefix: function() {}, setConfig: function() {}, getAssetPrefix: function() {}, getJsPrefix: function () {}, getSwfPrefix: function () {}, getCssPrefix: function () {}, isOptimizelyEnabled: function() {} }, survey: { init: function(){ return false; } }, data: {}, init: function() {}, objects: function(str) { return false; }, locale: { set: function() {}, get: function() {} }, setAdKeyValue: function() {}, utils: { addEvent: function() {}, addHtmlTagClass: function() {}, log: function () {} }, addLoadEvent: function() {} }; /*]]>*/</script><script type="text/javascript">/*<![CDATA[*/ (function(){ if (typeof orb !== 'undefined' && typeof orb.fig === 'function') { if (orb.fig('ad') && orb.fig('uk') == 0) { bbcdotcom.data = { ads: (orb.fig('ad') ? 1 : 0), stats: (orb.fig('uk') == 0 ? 1 : 0), statsProvider: orb.fig('ap') }; } } else { document.write('<script type="text/javascript" src="https://web.archive.org/web/20191027084454/https://www.bbc.com/wwscripts/data">\x3C/script>'); } })(); /*]]>*/</script><script type="text/javascript">/*<![CDATA[*/ (function(){ if (typeof orb === 'undefined' || typeof orb.fig !== 'function') { bbcdotcom.data = { ads: bbcdotcom.data.a, stats: bbcdotcom.data.b, statsProvider: bbcdotcom.data.c }; } if (bbcdotcom.data.ads == 1) { document.write('<script type="text/javascript" src="https://web.archive.org/web/20191027084454/https://www.bbc.com/wwscripts/flag">\x3C/script>'); } })(); /*]]>*/</script><script type="text/javascript">/*<![CDATA[*/ (function(){ if (window.bbcdotcom && (typeof bbcdotcom.flag == 'undefined' || (typeof bbcdotcom.data.ads !== 'undefined' && bbcdotcom.flag.a != 1))) { bbcdotcom.data.ads = 0; } if (/[?|&]ads/.test(window.location.href) || /(^|; )ads=on; /.test(document.cookie) || /; ads=on(; |$)/.test(document.cookie)) { bbcdotcom.data.ads = 1; bbcdotcom.data.stats = 1; } if (window.bbcdotcom && (bbcdotcom.data.ads == 1 || bbcdotcom.data.stats == 1)) { bbcdotcom.assetPrefix = "https://web.archive.org/web/20191027084454/https://static.bbc.co.uk/bbcdotcom/3.0.0/"; if (/(sandbox|int)(.dev)*.bbc.co*/.test(window.location.href) || /[?|&]ads-debug/.test(window.location.href) || document.cookie.indexOf('ads-debug=') !== -1) { document.write('<script type="text/javascript" src="https://web.archive.org/web/20191027084454/https://static.bbc.co.uk/bbcdotcom/3.0.0/script/dist/bbcdotcom.dev.js">\x3C/script>'); } else { document.write('<script type="text/javascript" src="https://web.archive.org/web/20191027084454/https://static.bbc.co.uk/bbcdotcom/3.0.0/script/dist/bbcdotcom.js">\x3C/script>'); } } })(); /*]]>*/</script><script type="text/javascript">if (window.bbcdotcom && bbcdotcom.data.stats == 1) { document.write('<link rel="dns-prefetch" href="//web.archive.org/web/20191027084454/https://secure-us.imrworldwide.com/">'); document.write('<link rel="dns-prefetch" href="//web.archive.org/web/20191027084454/https://me-cdn.effectivemeasure.net/">'); document.write('<link rel="dns-prefetch" href="//web.archive.org/web/20191027084454/https://ssc.api.bbc.com/">'); } if (window.bbcdotcom && bbcdotcom.data.ads == 1) { document.write('<link rel="dns-prefetch" href="//web.archive.org/web/20191027084454/https://www.googletagservices.com/">'); document.write('<link rel="dns-prefetch" href="//web.archive.org/web/20191027084454/https://bbc.gscontxt.net/">'); document.write('<link rel="dns-prefetch" href="//web.archive.org/web/20191027084454/https://tags.crwdcntrl.net/">'); document.write('<link rel="dns-prefetch" href="//web.archive.org/web/20191027084454/https://ad.crwdcntrl.net/">'); }</script><script type="text/javascript">if (window.bbcdotcom && bbcdotcom.data.ads == 1) { document.write('<meta name="google-site-verification" content="auTeTTwSt_KBY_4iDoR00Lwb7-qzx1IgzJy6ztaWgEI" />'); }</script><script type="text/javascript">/*<![CDATA[*/ (function(){ var GDPR_COUNTRIES = ['AT', 'BE', 'BG', 'HR', 'CY', 'CZ', 'DK', 'EE', 'FI', 'FR', 'DE', 'GR', 'HU', 'IE', 'IT', 'LV', 'LT', 'LU', 'MT', 'NL', 'PL', 'PT', 'RO', 'SK', 'SI', 'ES', 'SE', 'IS', 'LI', 'NO', 'CH']; if (window.bbcdotcom && (bbcdotcom.data.ads == 1 || bbcdotcom.data.stats == 1)) { bbcdotcomConfig = {"adFormat":"standard","adKeyword":"","adMode":"smart","adsEnabled":true,"appAnalyticsSections":"","asyncEnabled":true,"disableInitialLoad":false,"advertInfoPageUrl":"https:\/\/web.archive.org\/web\/20191027084454\/https:\/\/www.bbc.com\/privacy\/cookies\/international\/","advertisementText":"Advertisement","analyticsEnabled":true,"sherlockEnabled":false,"appName":"","assetPrefix":"https:\/\/web.archive.org\/web\/20191027084454\/https:\/\/static.bbc.co.uk\/bbcdotcom\/3.0.0\/","customAdParams":[],"customStatsParams":[],"headline":"","id":"","inAssociationWithText":"in association with","keywords":"","language":"","orbTransitional":false,"optimizelyEnabled":true,"palEnv":"live","productName":"","sections":[],"comScoreEnabled":true,"comscoreSite":"bbc","comscoreID":"19293874","comscorePageName":"","slots":"","sponsoredByText":"is sponsored by","adsByGoogleText":"Ads by Google","summary":"","type":"","features":{"testfeature":{"name":"testfeature","envs":["sandbox","int","test"],"on":true,"options":{},"override":null},"lxadverts":{"name":"lxadverts","envs":[],"on":true,"options":{},"override":null}},"staticBase":"\/bbcdotcom","staticHost":"https:\/\/web.archive.org\/web\/20191027084454\/https:\/\/static.bbc.co.uk","staticVersion":"3.0.0","staticPrefix":"https:\/\/web.archive.org\/web\/20191027084454\/https:\/\/static.bbc.co.uk\/bbcdotcom\/3.0.0","dataHttp":"tps.bbc.com","dataHttps":"www.bbc.com","flagHttp":"www.bbc.co.uk","flagHttps":"www.bbc.co.uk","analyticsHttp":"sa.bbc.com","analyticsHttps":"ssa.bbc.com"}; bbcdotcom.config.init(bbcdotcomConfig, bbcdotcom.data, window.location, window.document); bbcdotcom.config.setFlagpoles(bbcdotcom.flag || {}); bbcdotcom.config.setAssetPrefix("https://web.archive.org/web/20191027084454/https://static.bbc.co.uk/bbcdotcom/3.0.0/"); bbcdotcom.config.setVersion("3.0.0"); if (window.bbcuser && window.bbcuser.getCountry && typeof(window.bbcuser.getCountry) === 'function') { window.bbcuser.getCountry().then(function(countryCode) { var isEU = countryCode ? GDPR_COUNTRIES.indexOf(countryCode.toUpperCase()) !== -1 : false; bbcdotcom.config.setEU(isEU); }); } else if (window.orb && window.orb.fig && typeof(window.orb.fig) === 'function') { bbcdotcom.config.setEU(window.orb.fig('eu')); } document.write(''); document.write(''); document.write(''); if (/[?|&]ex-dp/.test(window.location.href) || document.cookie.indexOf('ex-dp=') !== -1) { bbcdotcom.utils.addHtmlTagClass('bbcdotcom-ex-dp'); } } })(); /*]]>*/</script><script type="text/javascript">var initOptimizely = (function(isEnabled){ if(!isEnabled) return; var logger = window.bbcdotcom.Logger('bbcdotcom:head:optimizely'); /* Allow Optimizely in these paths */ var allowPaths = ['/', '/wwhp']; /* Only run on optimizely on homepage */ if (bbcdotcom.utils && allowPaths.indexOf(window.location.pathname) !== -1){ /* set correct OptimizelyURL for prod or sandbox */ var optimizelyURL = "https://web.archive.org/web/20191027084454/https://cdn.optimizely.com/public/4621041136/s/bbccom_sandbox.js"; if(window.location.hostname === 'www.bbc.com') { optimizelyURL = "https://web.archive.org/web/20191027084454/https://cdn.optimizely.com/public/4621041136/s/bbccom_prod.js"; } /* Set cookie to 1 year */ window['optimizely'] = window['optimizely'] || []; window['optimizely'].push({ "type": "cookieExpiration", "cookieExpirationDays": 365 }); document.write('<script type="text/javascript" src="'+optimizelyURL+'">\x3C/script>'); } })( bbcdotcom.config.isOptimizelyEnabled() );</script><script type="text/javascript">/*<![CDATA[*/ if ( window.bbcdotcom && bbcdotcom.data && bbcdotcom.data.ads && bbcdotcom.data.ads == 1 && bbcdotcom.config && bbcdotcom.config.isGrapeshotEnabled && bbcdotcom.config.isGrapeshotEnabled() && bbcdotcom.config.isWorldService && !bbcdotcom.config.isWorldService() ) { var gs_channels="DEFAULT"; (function () { var gsurl = window.location.href.split("?")[0]; bbcdotcomScripts.push({src:'https://web.archive.org/web/20191027084454/https://bbc.gscontxt.net/?url='+encodeURIComponent(gsurl)}); })(); } /*]]>*/</script><script type="text/javascript">/*<![CDATA[*/ if (window.bbcdotcom && bbcdotcom.config && bbcdotcom.config.isLotameActive && bbcdotcom.config.isLotameActive()&& bbcdotcom.config.isLotameEnabled && bbcdotcom.config.isLotameEnabled()){ (function () { var clientId, lotameUrl, lotameAudienceUrl; clientId = (bbcdotcom.config.isWorldService && bbcdotcom.config.isWorldService()) ? '10826' : '10816'; lotameUrl = 'https://web.archive.org/web/20191027084454/https://tags.crwdcntrl.net/c/'+clientId+'/cc.js?ns='+clientId; lotameAudienceUrl = 'https://web.archive.org/web/20191027084454/https://ad.crwdcntrl.net/5/c=10815/pe=y/var=ccauds'; bbcdotcomScripts.push({src:lotameUrl,id:"LOTCC"+clientId}); bbcdotcomScripts.push({src:lotameAudienceUrl}); })(); } /*]]>*/</script><script type="text/javascript">/*<![CDATA[*/ /** * ASYNC waits to make any gpt requests until the bottom of the page */ if ( window.bbcdotcom && bbcdotcom.data && bbcdotcom.data.ads && bbcdotcom.data.ads == 1 && bbcdotcom.config && bbcdotcom.config.isAsync && bbcdotcom.config.isAsync() ) { (function () { bbcdotcomScripts.push({src:'https://web.archive.org/web/20191027084454/https://securepubads.g.doubleclick.net/tag/js/gpt.js'}); })(); } /*]]>*/</script><script type="text/javascript">/*<![CDATA[*/ /* Load Lotame, Grapeshot and GPT without blocking rendering but executing in order */ if ( bbcdotcomScripts && bbcdotcomScripts.length > 0 ) { (function () { bbcdotcomScripts.forEach(function(item) { var script = document.createElement('script'); script.async = false; if(item.id) script.id = item.id; script.src = item.src; document.head.appendChild(script); }); })(); } /*]]>*/</script><script type="text/javascript">/*<![CDATA[*/ (function() { window.bbcdotcom.head = true; }()); /*]]>*/</script><script type="text/javascript">// Globally available search context window.SEARCHBOX={"variant":"default","locale":"en","feature":"","navSearchboxStaticPrefix":"https://web.archive.org/web/20191027084454/https://nav.files.bbci.co.uk/searchbox/3.0.0-31.1df75ca","searchboxAppStaticPrefix":"https://web.archive.org/web/20191027084454/https://nav.files.bbci.co.uk/searchbox/3.0.0-31.1df75ca/drawer","searchFormHtml":"<div tabindex=\"-1\" data-reactroot=\"\" data-reactid=\"1\" data-react-checksum=\"729995048\"><div data-reactid=\"2\"><section class=\"se-searchbox-panel\" data-reactid=\"3\"><div class=\"se-g-wrap\" data-reactid=\"4\"><div class=\"se-g-layout\" data-reactid=\"5\"><div class=\"se-g-layout__item se-searchbox-title\" aria-hidden=\"true\" data-reactid=\"6\">search</div><div class=\"se-g-layout__item se-searchbox\" data-reactid=\"7\"><form accept-charset=\"utf-8\" id=\"searchboxDrawerForm\" method=\"get\" action=\"https://search.bbc.co.uk/search\" data-reactid=\"8\"><label class=\"se-searchbox__input\" for=\"se-searchbox-input-field\" data-reactid=\"9\"><span class=\"se-sr-only\" data-reactid=\"10\">Search Term</span><input type=\"text\" name=\"q\" value=\"\" id=\"se-searchbox-input-field\" class=\"se-searchbox__input__field\" maxlength=\"512\" autocomplete=\"off\" autocorrect=\"off\" autocapitalize=\"off\" spellcheck=\"false\" tabindex=\"0\" data-reactid=\"11\"/></label><input type=\"hidden\" name=\"scope\" value=\"\" data-reactid=\"12\"/><button type=\"submit\" class=\"se-searchbox__submit\" tabindex=\"0\" data-reactid=\"13\">Search</button><button type=\"button\" class=\"se-searchbox__clear se-searchbox__clear--visible\" tabindex=\"0\" data-reactid=\"14\">Close</button></form></div></div></div></section><div aria-live=\"polite\" aria-atomic=\"true\" class=\"se-suggestions-container\" data-reactid=\"15\"><section class=\"se-g-wrap\" data-reactid=\"16\"></section></div></div></div>","searchScopePlaceholder":"<input type=\"hidden\" name=\"scope\" id=\"orb-search-scope\" value=\"all\">","searchScopeParam":"?scope=all","searchScopeTemplate":"all","searchPlaceholderWrapperStart":"","searchPlaceholderWrapperEnd":""}; window.SEARCHBOX.suppress = false; window.SEARCHBOX.searchScope = SEARCHBOX.searchScopeTemplate.split('-')[0];</script><link rel="stylesheet" href="https://web.archive.org/web/20191027084454cs_/https://nav.files.bbci.co.uk/searchbox/3.0.0-31.1df75ca/css/main.css"><script type="text/javascript">require.config({ "paths": { "orb/async/_footerpromo": 'https://web.archive.org/web/20191027084454/https://nav.files.bbci.co.uk/navpromo/3.0.0-46.715bbe4/js/async/_footerpromo' } });</script> <script type="text/javascript">"use strict";!function(){window.__reverb={},window.__reverb.__reverbLoadedPromise=new Promise(function(e,n){window.__reverb.__resolveReverbLoaded=e,window.__reverb.__rejectReverbLoaded=n}),window.__reverb.__reverbTimeout=setTimeout(function(){window.__reverb.__rejectReverbLoaded()},5e3);var n=function(r,d){window.__reverb.__reverbLoadedPromise.then(function(e){if(r&&r.detail){var n=r.detail.label,t=r.detail.type,i=r.detail.elem,o=r.detail.originalEvent;r.detail.isClick&&(d=r.detail.isClick),e.userActionEvent(t,n,r.detail,i,o,d)}},function(){console.log("Reverb failed to load. Event not sent")})};document.addEventListener("bbc-user-event",function(e){n(e,!1)}),document.addEventListener("bbc-user-click",function(e){n(e,!0)}),document.addEventListener("bbc-page-updated",function(){window.__reverb.__reverbLoadedPromise.then(function(e){e.initialise().then(function(){return e.viewEvent()})},function(){console.log("Reverb failed to load. Event not sent")})})}();</script><script type="text/javascript" src="https://web.archive.org/web/20191027084454js_/https://mybbc-analytics.files.bbci.co.uk/reverb-client-js/reverb-1.1.0.js" async=""></script> <link type="text/css" rel="stylesheet" href="https://web.archive.org/web/20191027084454cs_/https://static.bbc.co.uk/news/1.296.03459/stylesheets/services/news/core.css">  <script id="news-loader"> if (document.getElementById("responsive-news")) { window.bbcNewsResponsive = true; } var isIE = (function() { var undef, v = 3, div = document.createElement('div'), all = div.getElementsByTagName('i'); while ( div.innerHTML = '', all[0] ); return v > 4 ? v : undef; }()); var modernDevice = 'querySelector' in document && 'localStorage' in window && 'addEventListener' in window, forceCore = document.cookie.indexOf('ckps_force_core') !== -1; window.cutsTheMustard = modernDevice && !forceCore; if (window.cutsTheMustard) { document.documentElement.className += ' ctm'; var insertPoint = document.getElementById('news-loader'), config = {"asset":{"asset_id":"20039682","asset_locator":"urn:bbc:cps:asset:20039682","asset_uri":"\/news\/20039682","original_asset_uri":null,"first_created":{"date":"2012-10-23 12:41:07","timezone_type":3,"timezone":"Europe\/London"},"first_published":{"date":"2013-03-26 15:30:10","timezone_type":3,"timezone":"Europe\/London"},"last_updated":{"date":"2017-02-21 11:56:43","timezone_type":3,"timezone":"Europe\/London"},"options":{"allowDateStamp":false,"allowPrintingSharingLinks":true,"allowHeadline":true,"allowRightHandSide":false,"allowRelatedStoriesBox":true,"includeComments":false,"isIgorSeoTagsEnabled":false,"isKeyContent":false,"isBreakingNews":false,"hasNewsTracker":false,"isFactCheck":false,"allowAdvertising":false,"hasContentWarning":false,"suitableForSyndication":true},"section":{"name":"Home","id":"99854","uri":"\/news\/front_page","urlIdentifier":"\/news\/front_page"},"language":"en-gb","edition":"Domestic","audience":null,"iStats_counter_name":"news.story.20039682.page","type":"STY","curie":"asset:797462f5-083a-3841-925f-90dfd717d5a0","length":445,"byline":{},"headline":"Contact BBC News online - help, feedback and complaints","mediaType":null,"topicTags":null},"smpBrand":null,"staticHost":"https:\/\/web.archive.org\/web\/20191027084454\/https:\/\/static.bbc.co.uk","environment":"live","locatorVersion":"0.46.3","pathPrefix":"\/news","staticPrefix":"https:\/\/web.archive.org\/web\/20191027084454\/https:\/\/static.bbc.co.uk\/news\/1.296.03459","jsPath":"https:\/\/web.archive.org\/web\/20191027084454\/https:\/\/static.bbc.co.uk\/news\/1.296.03459\/js","cssPath":"https:\/\/web.archive.org\/web\/20191027084454\/https:\/\/static.bbc.co.uk\/news\/1.296.03459\/stylesheets\/services\/news","cssPostfix":"","dynamic":null,"features":{"localnews":true,"video":true,"liveeventcomponent":true,"mediaassetpage":true,"gallery":true,"sportstories":true,"radiopromo":true,"fromothernewssites":true,"locallive":true,"weather":true},"features2":{"apple_smart_banner":true,"svg_brand":true,"waf_deprecation_notice":true,"local_news_cta":true,"chartbeat":true,"connected_stream":true,"connected_stream_promo":true,"dynatrace_beacon":true,"nav":true,"pulse_survey":false,"local_survey":true,"correspondents":true,"blogs":true,"open_graph":true,"follow_us":true,"marketdata_markets":true,"marketdata_shares":true,"nations_pseudo_nav":true,"politics_election2015_topic_pages":true,"responsive_breaking_news":true,"live_event":true,"most_popular":true,"most_popular_tabs":true,"routing":true,"radiopromonownext":true,"config_based_layout":true,"orbit":true,"map_most_watched":true,"top_stories_promo":true,"features_and_analysis":true,"section_labels":true,"index_title":true,"share_tools":true,"extracted_share_tools":true,"local_live_promo":true,"adverts":true,"adverts_async":true,"adexpert":true,"igor_geo_redirect":true,"igor_device_redirect":true,"live":true,"comscore_mmx":true,"find_local_news":true,"comments":true,"comments_enhanced":true,"browser_notify":true,"stream_grid_promo":true,"breaking_news":false,"top_stories_max_volume":true,"contact_form":true,"channel_page":true,"portlet_global_variants":true,"suppress_lep_timezone":true,"story_sticky_player":true,"story_end_slate":true,"story_smp_preview":true,"embed_player_pid":true,"cedexis":true,"mpulse":true,"story_single_column_layout":true,"story_image_copyright_labels":true,"ovp_resolve_primary_media_vpids":false,"media_player":true,"services_bar":true,"live_v2_stream":true,"ldp_tag_augmentation":true,"map_related_topic_tags":true,"olympics_tables":true,"embedephant-social-embeds":true,"interactive-social-embeds":true,"social-embeds":true,"amp_link":true,"https_redirect":true,"preload_fig":true,"preconnect_oftused_domains":true,"ati_analytics":true},"configuration":{"showtimestamp":"1","showweather":"1","showsport":"1","showolympics":"1","showfeaturemain":"1","candyplatform":"EnhancedMobile","showwatchlisten":"1","showspecialreports":"","videotopiccandyid":"","showvideofeedsections":"1","showstorytopstories":"","showstoryfeaturesandanalysis":"1","showstorymostpopular":"","showgallery":"1","cms":"cps","channelpagecandyid":"10318089"},"pollingHost":"https:\/\/web.archive.org\/web\/20191027084454\/https:\/\/polling.bbc.co.uk","service":"news","locale":"en-GB","locatorHost":null,"locatorFlagPole":true,"local":{"allowLocationLookup":true},"isWorldService":false,"isChannelPage":false,"languageVariant":"","commentsHost":"https:\/\/web.archive.org\/web\/20191027084454\/https:\/\/www.bbc.co.uk","search":null,"comscoreAnalytics":null}; config.configuration['get'] = function (key) { return this[key.toLowerCase()]; }; var bootstrapUI=function(){var e=function(){if(navigator.userAgent.match(/(Android (2.0|2.1))|(Nokia)|(OSRE\/)|(Opera (Mini|Mobi))|(w(eb)?OSBrowser)|(UCWEB)|(Windows Phone)|(XBLWP)|(ZuneWP)/))return!1;if(navigator.userAgent.match(/MSIE 10.0/))return!0;var e,t=document,n=t.head||t.getElementsByTagName("head")[0],r=t.createElement("style"),s=t.implementation||{hasFeature:function(){return!1}};r.type="text/css",n.insertBefore(r,n.firstChild),e=r.sheet||r.styleSheet;var i=s.hasFeature("CSS2","")?function(t){if(!e||!t)return!1;var n=!1;try{e.insertRule(t,0),n=!/unknown/i.test(e.cssRules[0].cssText),e.deleteRule(e.cssRules.length-1)}catch(r){}return n}:function(t){return e&&t?(e.cssText=t,0!==e.cssText.length&&!/unknown/i.test(e.cssText)&&0===e.cssText.replace(/\r+|\n+/g,"").indexOf(t.split(" ")[0])):!1};return i('@font-face{ font-family:"font";src:"font.ttf"; }')}();e&&(document.getElementsByTagName("html")[0].className+=" ff"),function(){var e=document.documentElement.style;("flexBasis"in e||"WebkitFlexBasis"in e||"msFlexBasis"in e)&&(document.documentElement.className+=" flex")}();var t,n,r,s,i,a={},o=function(){var e=document.documentElement.clientWidth,n=window.innerWidth,r=n>1.5*e;t=r?e:n},u=function(e){var t=document.createElement("link");t.setAttribute("rel","stylesheet"),t.setAttribute("type","text/css"),t.setAttribute("href",n+e+r+".css"),t.setAttribute("media",i[e]),s.parentNode.insertBefore(t,s),delete i[e]},c=function(e,n,r){n&&!r&&t>=n&&u(e),r&&!n&&r>=t&&u(e),n&&r&&t>=n&&r>=t&&u(e)},l=function(e){if(a[e])return a[e];var t=e.match(/$min\-width:[\s]*([\s]*[0-9\.]+)(px|em)[\s]*$/),n=e.match(/$max\-width:[\s]*([\s]*[0-9\.]+)(px|em)[\s]*$/),r=t&&parseFloat(t[1])||null,s=n&&parseFloat(n[1])||null;return a[e]=[r,s],a[e]},f=function(){var e=0;for(var t in i)e++;return e},m=function(){f()||window.removeEventListener("resize",d,!1);for(var e in i){var t=i[e],n=l(t);c(e,n[0],n[1])}},d=function(){o(),m()},h=function(e,t){i=e,n=t.path+("/"!==t.path.substr(-1)?"/":""),r=t.postfix,s=t.insertBefore,o(),m(),window.addEventListener("resize",d,!1)};return{stylesheetLoaderInit:h}}(); var stylesheets = {"compact":"(max-width: 599px)","tablet":"(min-width: 600px) and (max-width: 1007px)","wide":"(min-width: 1008px)"}; bootstrapUI.stylesheetLoaderInit(stylesheets, { path: 'https://web.archive.org/web/20191027084454/https://static.bbc.co.uk/news/1.296.03459/stylesheets/services/news', postfix: '', insertBefore: insertPoint }); var loadRequire = function(){ var js_paths = {"jquery-1.9":"vendor\/jquery-1\/jquery","jquery-1":"https:\/\/web.archive.org\/web\/20191027084454\/https:\/\/static.bbc.co.uk\/frameworks\/jquery\/0.4.1\/sharedmodules\/jquery-1.7.2","demi-1":"https:\/\/web.archive.org\/web\/20191027084454\/https:\/\/static.bbc.co.uk\/frameworks\/demi\/0.10.1\/sharedmodules\/demi-1","swfobject-2":"https:\/\/web.archive.org\/web\/20191027084454\/https:\/\/static.bbc.co.uk\/frameworks\/swfobject\/0.1.10\/sharedmodules\/swfobject-2","jquery":"vendor\/jquery-2\/jquery.min","domReady":"vendor\/require\/domReady","translation":"module\/translations\/en-GB","bump-3":"\/\/web.archive.org\/web\/20191027084454\/https:\/\/emp.bbci.co.uk\/emp\/bump-3\/bump-3"}; js_paths.navigation = 'module/nav/navManager'; require.config({ baseUrl: 'https://web.archive.org/web/20191027084454/https://static.bbc.co.uk/news/1.296.03459/js', map: { 'vendor/locator': { 'module/bootstrap': 'vendor/locator/bootstrap', 'locator/stats': 'vendor/locator/stats', 'locator/locatorView': 'vendor/locator/locatorView' } }, paths: js_paths, waitSeconds: 30 }); define('config', function () { return config; }); require(["compiled\/all"], function() { require(['domReady'], function (domReady) { domReady(function () { require(["module\/dotcom\/handlerAdapter","module\/stats\/statsSubscriberAdapter","module\/alternativeJsStrategy\/controller","module\/iconLoaderAdapter","module\/polyfill\/location.origin","module\/components\/breakingNewsAdapter","module\/indexTitleAdaptor","module\/navigation\/handlerAdaptor","module\/noTouchDetectionForCss","module\/components\/stickyPlayer\/mainAdapter","module\/components\/responsiveImage","module\/components\/timestampAdaptor","module\/components\/twiteAdapter","module\/tableScrollAdapter","module\/userScrollAdapter","module\/components\/mediaPlayer\/mainAdapter","module\/endSlateAdaptor","module\/components\/fauxBlockLink"], function() { require(["module\/strategiserAdaptor"]); }); }); }); }); }; loadRequire(); } else { var l = document.createElement('link'); l.href = 'https://web.archive.org/web/20191027084454/https://static.bbc.co.uk/news/1.296.03459/icons/generated/icons.fallback.css'; l.rel = 'stylesheet'; document.getElementsByTagName('head')[0].appendChild(l); } </script> <script type="text/javascript"> /*<![CDATA[*/ bbcdotcom.init({adsToDisplay:[''], asyncEnabled:true }); /*]]>*/ </script> <noscript><link href="https://web.archive.org/web/20191027084454cs_/https://static.bbc.co.uk/news/1.296.03459/icons/generated/icons.fallback.css" rel="stylesheet"></noscript> </head>  <body id="asset-type-sty" class="device--feature"> <div class="direction"> <noscript><p style="position: absolute; top: -999em"><img src="https://web.archive.org/web/20191027084454im_/https://a1.api.bbc.co.uk/hit.xiti?&col=1&from=p&ptag=js&s=598253&p=news.story.20039682.page&x1=[urn:bbc:cps:797462f5-083a-3841-925f-90dfd717d5a0]&x2=[responsive]&x3=[bbc_website]&x4=[en]&x7=[article]&x8=[reverb-1.1.0-nojs]&x11=[NEWS_PS]&x12=[NEWS]" height="1" width="1" alt=""></p></noscript> <div id="bbccom_interstitial_ad" class="bbccom_display_none"></div><div id="bbccom_interstitial" class="bbccom_display_none"><script type="text/javascript">/*<![CDATA[*/ (function() { if (window.bbcdotcom && bbcdotcom.config.isActive('ads')) { googletag.cmd.push(function() { googletag.display('bbccom_interstitial'); }); } }()); /*]]>*/</script></div><div id="bbccom_wallpaper_ad" class="bbccom_display_none"></div><div id="bbccom_wallpaper" class="bbccom_display_none"><script type="text/javascript">/*<![CDATA[*/ (function() { var wallpaper; if (window.bbcdotcom && bbcdotcom.config.isActive('ads')) { if (bbcdotcom.config.isAsync()) { googletag.cmd.push(function() { googletag.display('bbccom_wallpaper'); }); } else if (typeof googletag !== "undefined" && typeof googletag.display === "function") { googletag.display("wallpaper"); } wallpaper = bbcdotcom.adverts.adRegister.getAd('wallpaper'); } }()); /*]]>*/</script></div><script type="text/javascript">/*<![CDATA[*/ (function() { if (window.bbcdotcom && bbcdotcom.config.isActive('ads')) { document.write(unescape('%3Cscript id="gnlAdsEnabled" class="bbccom_display_none"%3E%3C/script%3E')); } if (window.bbcdotcom && bbcdotcom.config.isActive('analytics')) { document.write(unescape('%3Cscript id="gnlAnalyticsEnabled" class="bbccom_display_none"%3E%3C/script%3E')); } }()); /*]]>*/</script><script type="text/javascript">/*<![CDATA[*/ (function() { window.bbcdotcom.bodyFirst = true; }()); /*]]>*/</script> <div id="cookiePrompt"></div> <header id="orb-banner" role="banner" aria-label="BBC"><div id="orb-header" class="orb-nav-pri orb-nav-pri-white orb-nav-empty" dir="ltr"><div class="orb-nav-pri-container b-r b-g-p"><div class="orb-nav-section orb-nav-blocks"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/">Homepage</a></div><section><div class="orb-skip-links"><h2>Accessibility links</h2><ul><li><a href="#page">Skip to content</a></li><li><a id="orb-accessibility-help" href="/web/20191027084454/https://www.bbc.co.uk/accessibility/">Accessibility Help</a></li></ul></div></section><div id="mybbc-wrapper" class="orb-nav-section orb-nav-id orb-nav-focus orb-nav-id-default"><div id="idcta-statusbar" class="orb-nav-section orb-nav-focus"><a id="idcta-link" href="https://web.archive.org/web/20191027084454/https://account.bbc.com/account?ptrt=https://www.bbc.co.uk/news/20039682"><span id="idcta-username">BBC Account</span></a></div><script type="text/javascript">require(['idcta/statusbar'], function (statusbar) {new statusbar.Statusbar({id: 'idcta-statusbar', publiclyCacheable: true});});</script><a id="notification-link" class="js-notification-link animated three" href="#" style="display: none"><span class="hidden-span">Notifications</span><div class="notification-link--triangle"></div><div class="notification-link--triangle"></div><span id="not-num"></span></a></div><nav role="navigation" aria-label="BBC" class="orb-nav"><div class="orb-nav-section orb-nav-links orb-nav-focus" id="orb-nav-links"><ul><li class="orb-nav-home"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/">Home</a></li><li class="orb-nav-news"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/news">News</a></li><li class="orb-nav-sport"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/sport">Sport</a></li><li class="orb-nav-weather"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/weather">Weather</a></li><li class="orb-nav-iplayer"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/iplayer">iPlayer</a></li><li class="orb-nav-sounds"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/sounds">Sounds</a></li><li class="orb-nav-cbbc"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/cbbc">CBBC</a></li><li class="orb-nav-cbeebies"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/cbeebies">CBeebies</a></li><li class="orb-nav-food"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/food">Food</a></li><li class="orb-nav-bitesize"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/bitesize">Bitesize</a></li><li class="orb-nav-arts"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/arts">Arts</a></li><li class="orb-nav-taster"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/taster">Taster</a></li><li class="orb-nav-local"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/news/localnews">Local</a></li><li class="orb-nav-tv"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/tv">TV</a></li><li class="orb-nav-radio"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/radio">Radio</a></li><li class="orb-nav-three"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/bbcthree">Three</a></li><li id="orb-nav-more" style="width: 88px" aria-controls="orb-panel-more"><a href="#orb-footer" data-alt="More" class="istats-notrack">Menu<span class="orb-icon orb-icon-arrow"></span></a></li></ul></div></nav><div class="orb-nav-section orb-nav-search"><a class="orb-search__button" href="https://web.archive.org/web/20191027084454/https://search.bbc.co.uk/search?scope=all" title="Search the BBC">Search</a><form class="b-f" id="orb-search-form" role="search" method="get" action="https://web.archive.org/web/20191027084454/https://search.bbc.co.uk/search" accept-charset="utf-8"><div><input type="hidden" name="scope" id="orb-search-scope" value="all"><label for="orb-search-q">Search the BBC</label><input id="orb-search-q" type="text" autocomplete="off" autocorrect="off" autocapitalize="off" spellcheck="false" name="q" placeholder="Search"><button id="orb-search-button" class="orb-search__button">Search the BBC</button><input type="hidden" name="suggid" id="orb-search-suggid"></div></form></div></div><div id="orb-panels"></div></div></header>  <div id="orb-modules"> <div id="site-container">  <div class="site-brand site-brand--height" role="banner" aria-label="BBC News"> <div class="site-brand-inner site-brand-inner--height"> <div class="navigation navigation--primary"> <a href="/web/20191027084454/https://www.bbc.co.uk/news" id="brand"> <svg class="brand__svg" width="102" height="30" focusable="false" aria-hidden="true"> <image xlink:href="https://web.archive.org/web/20191027084454im_/https://static.bbc.co.uk/news/1.296.03459/img/brand/generated/news-light.svg" src="https://web.archive.org/web/20191027084454im_/https://static.bbc.co.uk/news/1.296.03459/img/brand/generated/news-light.png" width="100%" height="100%"/> </svg> <span class="off-screen">News</span> </a> <h2 class="navigation__heading off-screen">BBC News Navigation</h2> <div class="nav-buttons"> <a href="#core-navigation" class="navigation__section navigation__section--core" data-event="header"> <div class="navigation__section--icon"> <span class="off-screen">Sections</span> </div> </a> </div> </div> </div> <div class="navigation navigation--wide"> <ul class="navigation-wide-list" role="navigation" aria-label="BBC News" data-panel-id="js-navigation-panel-primary"> <li class="selected"> <a href="/web/20191027084454/https://www.bbc.co.uk/news" class="navigation-wide-list__link"> <span>Home</span> </a> <span class="off-screen">selected</span> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/uk" data-panel-id="js-navigation-panel-UK" class="navigation-wide-list__link navigation-arrow--open"> <span>UK</span> </a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/world" data-panel-id="js-navigation-panel-World" class="navigation-wide-list__link"> <span>World</span> </a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/business" data-panel-id="js-navigation-panel-Business" class="navigation-wide-list__link"> <span>Business</span> </a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/politics" data-panel-id="js-navigation-panel-Politics" class="navigation-wide-list__link"> <span>Politics</span> </a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/technology" class="navigation-wide-list__link"> <span>Tech</span> </a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/science_and_environment" class="navigation-wide-list__link"> <span>Science</span> </a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/health" class="navigation-wide-list__link"> <span>Health</span> </a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/education" data-panel-id="js-navigation-panel-Family___Education" class="navigation-wide-list__link"> <span>Family & Education</span> </a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/entertainment_and_arts" class="navigation-wide-list__link"> <span>Entertainment & Arts</span> </a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/stories" class="navigation-wide-list__link"> <span>Stories</span> </a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/video_and_audio/headlines" class="navigation-wide-list__link"> <span>Video & Audio</span> </a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/in_pictures" class="navigation-wide-list__link"> <span>In Pictures</span> </a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/newsbeat" class="navigation-wide-list__link"> <span>Newsbeat</span> </a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/realitycheck" class="navigation-wide-list__link"> <span>Reality Check</span> </a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/special_reports" class="navigation-wide-list__link"> <span>Special Reports</span> </a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/explainers" class="navigation-wide-list__link"> <span>Explainers</span> </a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/the_reporters" class="navigation-wide-list__link"> <span>The Reporters</span> </a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/have_your_say" class="navigation-wide-list__link"> <span>Have Your Say</span> </a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/disability" class="navigation-wide-list__link navigation-wide-list__link--last"> <span>Disability</span> </a> </li> </ul> </div> </div> <div id="breaking-news-container" data-polling-url="https://polling.bbc.co.uk/news/latest_breaking_news?audience=Domestic" aria-live="polite"></div> <div class="container-width-only"> <span class="index-title index-title--redundant " id="comp-index-title" data-index-title-meta="{"id":"comp-index-title","type":"index-title","handler":"indexTitle","deviceGroups":null,"opts":{"alwaysVisible":false,"onFrontPage":false},"template":"index-title"}"> <span class="index-title__container"> <a href="/web/20191027084454/https://www.bbc.co.uk/news/front_page">Home</a> </span> </span> </div> <div id="page" class="configurable story " data-story-id="20039682"> <div role="main"> <div class="container-width-only"> <span class="index-title index-title--redundant " id="comp-index-title" data-index-title-meta="{"id":"comp-index-title","type":"index-title","handler":"indexTitle","deviceGroups":null,"opts":{"alwaysVisible":false,"onFrontPage":false},"template":"index-title"}"> <span class="index-title__container"> <a href="/web/20191027084454/https://www.bbc.co.uk/news/front_page">Home</a> </span> </span> </div> <div class="container"> <div class="column--single-column-layout"> <div class="story-body"> <h1 class="story-body__h1">Contact BBC News online - help, feedback and complaints</h1> <div class="with-extracted-share-icons"> <div class="story-body__mini-info-list-and-share"> <div class="story-body__mini-info-list-and-share-row"> <div class="mini-info-list-wrap"> <ul class="mini-info-list"> <li class="mini-info-list__item"><div class="date date--v2" data-seconds="1487678203" data-datetime="21 February 2017">21 February 2017</div></li> </ul> </div> <div class="share-tools--event-tag"> <div id="comp-pattern-library-5" class="distinct-component-group container-twite"> <ul class="sharetools"> <li class="twite__channel-out twite__channel-out--desktop twite__channel-out--facebook twite__channel-click-extracted--facebook twite__list-elements" aria-hidden="true"> <a class="extracted__channel-link extracted__channel-link--facebook" onclick="window.open('https://web.archive.org/web/20191027084454/http://www.facebook.com/dialog/feed?app_id=58567469885&redirect_uri=http%3A%2F%2Fwww.bbc.co.uk%2Fnews%2Fspecial%2Fshared%2Fvj_sharetools%2Ffb_red_uri.html&link=https%3A%2F%2Fwww.bbc.co.uk%2Fnews%2F20039682%3FSThisFB&display=popup', '_blank', 'toolbar=no,scrollbars=yes,resizable=no,fullscreen=no,top=50,left=50,width=555,height=615').opener = null" href="#" tabindex="-1"> <span class="extracted__icon extracted__icon--facebook" data-platform="facebook"> <svg class="extracted-svg ex-facebook" viewbox="-17 -13 44 44" enable-background="new 0 0 44 44" width="44px" height="44px" aria-hidden="true" focusable="false"> <g><path d="M5.73,17 L5.73,9.246 L8.333,9.246 L8.723,6.223 L5.73,6.223 L5.73,4.294 C5.73,3.419 5.973,2.823 7.228,2.823 L8.828,2.822 L8.828,0.119 C8.551,0.082 7.601,0 6.496,0 C4.189,0 2.609,1.408 2.609,3.995 L2.609,6.223 L0,6.223 L0,9.246 L2.609,9.246 L2.609,17 L5.73,17 Z"/></g> </svg> </span> <span class="off-screen">Share this with Facebook</span> </a> </li> <li class="twite__channel-out twite__channel-out--desktop twite__channel-out--messengerdesktop twite__channel-click-extracted--messengerdesktop twite__list-elements" aria-hidden="true"> <a class="extracted__channel-link extracted__channel-link--messengerdesktop" onclick="window.open('https://web.archive.org/web/20191027084454/http://www.facebook.com/dialog/send?app_id=58567469885&redirect_uri=http%3A%2F%2Fwww.bbc.co.uk%2Fnews%2Fspecial%2Fshared%2Fvj_sharetools%2Ffb_red_uri.html&link=https%3A%2F%2Fwww.bbc.co.uk%2Fnews%2F20039682%3FSThisFB&display=popup', '_blank', 'toolbar=no,scrollbars=yes,resizable=no,fullscreen=no,top=50,left=50,width=645,height=580').opener = null" href="#" tabindex="-1"> <span class="extracted__icon extracted__icon--messengerdesktop" data-platform="messengerdesktop"> <svg class="extracted-svg ex-messengerdesktop" viewbox="-14 -13 44 44" enable-background="new 0 0 44 44" width="44px" height="44px" aria-hidden="true" focusable="false"> <g><path d="M9.84804801,11.1721834 L7.54389655,8.77893955 L3.1059828,11.2323207 L7.97153994,6.06941781 L10.2756914,8.46377529 L14.7136051,6.00928046 L9.84804801,11.1721834 Z M8.90923715,0 C3.98911093,0 0,3.73074306 0,8.33125039 C0,10.9494525 1.29183939,13.2847862 3.3097816,14.8116068 L3.3097816,18 L6.35117243,16.3139269 C7.16079936,16.5399988 8.02054074,16.6625008 8.90923715,16.6625008 C13.830477,16.6625008 17.8184743,12.9328714 17.8184743,8.33125039 C17.8184743,3.73074306 13.830477,0 8.90923715,0 L8.90923715,0 Z"/></g> </svg> </span> <span class="off-screen">Share this with Messenger</span> </a> </li> <li class="twite__channel-out twite__channel-out--desktop twite__channel-out--twitter twite__channel-click-extracted--twitter twite__list-elements" aria-hidden="true"> <a class="extracted__channel-link extracted__channel-link--twitter" onclick="window.open('https://web.archive.org/web/20191027084454/https://twitter.com/intent/tweet?text=BBC%20News%20-%20Contact%20BBC%20News%20online%20-%20help%2C%20feedback%20and%20complaints&url=https%3A%2F%2Fwww.bbc.co.uk%2Fnews%2F20039682', '_blank', 'toolbar=no,scrollbars=yes,resizable=no,fullscreen=no,top=50,left=50,width=550,height=250').opener = null" href="#" class="shortenUrl" data-social-url="https://twitter.com/intent/tweet?text=BBC+News+-+Contact+BBC+News+online+-+help%2C+feedback+and+complaints&amp;url=" data-target-url="https://www.bbc.co.uk/news/20039682" tabindex="-1"> <span class="extracted__icon extracted__icon--twitter" data-platform="twitter"> <svg class="extracted-svg ex-twitter" viewbox="-13 -15 44 44" enable-background="new 0 0 44 44" width="44px" height="44px" aria-hidden="true" focusable="false"> <g><path d="M5.80573373,15 C12.7721527,15 16.581877,9.22887915 16.581877,4.22385671 C16.581877,4.06002242 16.581877,3.89618812 16.5714931,3.73466135 C17.3122088,3.19816171 17.9525471,2.53359441 18.4602026,1.77326482 C17.7690988,2.08016568 17.0364595,2.28092039 16.28536,2.36976011 C17.0756874,1.89671742 17.6675677,1.15138674 17.9502395,0.274527115 C17.2072164,0.715264453 16.3938137,1.02678037 15.5457981,1.19407596 C14.1105174,-0.331198284 11.7118448,-0.405039095 10.1865706,1.0290879 C9.20241101,1.95440555 8.78590269,3.33315194 9.09049603,4.64844138 C6.04571636,4.4961447 3.20861397,3.05740266 1.28529161,0.691035437 C0.280364327,2.42167943 0.793788713,4.63574999 2.45751448,5.74682343 C1.85525036,5.72951699 1.26567764,5.56683646 0.738408105,5.27262698 L0.738408105,5.32108501 C0.739561868,7.12441605 2.00985456,8.67622684 3.77741896,9.03389326 C3.2201516,9.18618993 2.63519393,9.20811142 2.06754269,9.09850397 C2.56366064,10.6410847 3.98509624,11.6979313 5.60613279,11.7290828 C4.26430681,12.7824682 2.60750362,13.3547344 0.902242404,13.3535807 C0.601110348,13.3524269 0.299978293,13.3339667 7.10542736e-15,13.2982001 C1.73295152,14.4104273 3.74742113,15 5.80573373,14.9965387"/></g> </svg> </span> <span class="off-screen">Share this with Twitter</span> </a> </li> <li class="twite__channel-out twite__channel-out--desktop twite__channel-out--email twite__channel-click-extracted--email twite__list-elements" aria-hidden="true"> <a class="extracted__channel-link extracted__channel-link--email" href="https://web.archive.org/web/20191027084454/mailto:/?subject=Shared%20from%20BBC%20News&body=https%3A%2F%2Fwww.bbc.co.uk%2Fnews%2F20039682" tabindex="-1"> <span class="extracted__icon extracted__icon--email" data-platform="email"> <svg class="extracted-svg ex-email" viewbox="-7 1 27 9" enable-background="new 0 0 44 44" width="44px" height="44px" aria-hidden="true" focusable="false"> <g><path d="M11,4.9V9H2V2.1l4.6,5L13.1,0H0.2H0v11h13V2.8L11,4.9z M10.2,2L6.7,5.8L3.2,2H10.2z"/></g> </svg> </span> <span class="off-screen">Share this with Email</span> </a> </li> <li class="twite__channel-out twite__channel-out--mobile twite__channel-out--facebook twite__channel-click-extracted--facebook twite__list-elements" aria-hidden="true"> <a class="extracted__channel-link extracted__channel-link--facebook" onclick="window.open('https://web.archive.org/web/20191027084454/http://www.facebook.com/dialog/feed?app_id=58567469885&redirect_uri=http%3A%2F%2Fwww.bbc.co.uk%2Fnews%2Fspecial%2Fshared%2Fvj_sharetools%2Ffb_red_uri.html&link=https%3A%2F%2Fwww.bbc.co.uk%2Fnews%2F20039682%3FSThisFB&display=popup', '_blank', 'toolbar=no,scrollbars=yes,resizable=no,fullscreen=no,top=50,left=50,width=555,height=615').opener = null" href="#" tabindex="-1"> <span class="extracted__icon extracted__icon--facebook" data-platform="facebook"> <svg class="extracted-svg ex-facebook" viewbox="-17 -13 44 44" enable-background="new 0 0 44 44" width="44px" height="44px" aria-hidden="true" focusable="false"> <g><path d="M5.73,17 L5.73,9.246 L8.333,9.246 L8.723,6.223 L5.73,6.223 L5.73,4.294 C5.73,3.419 5.973,2.823 7.228,2.823 L8.828,2.822 L8.828,0.119 C8.551,0.082 7.601,0 6.496,0 C4.189,0 2.609,1.408 2.609,3.995 L2.609,6.223 L0,6.223 L0,9.246 L2.609,9.246 L2.609,17 L5.73,17 Z"/></g> </svg> </span> <span class="off-screen">Share this with Facebook</span> </a> </li> <li class="twite__channel-out twite__channel-out--mobile twite__channel-out--whatsapp twite__channel-click-extracted--whatsapp twite__list-elements" aria-hidden="true"> <a class="extracted__channel-link extracted__channel-link--whatsapp" onclick="window.open('whatsapp://send?text=BBC%20News%20%7C%20Contact%20BBC%20News%20online%20-%20help%2C%20feedback%20and%20complaints%20-%20https%3A%2F%2Fwww.bbc.co.uk%2Fnews%2F20039682%3Focid%3Dwsnews.chat-apps.in-app-msg.whatsapp.trial.link1_.auin', '_blank', 'toolbar=no,scrollbars=yes,resizable=no,fullscreen=no,top=50,left=50,width=600,height=600').opener = null" href="#" tabindex="-1"> <span class="extracted__icon extracted__icon--whatsapp" data-platform="whatsapp"> <svg class="extracted-svg ex-whatsapp" viewbox="-11 -11 44 44" enable-background="new 0 0 44 44" width="44px" height="44px" aria-hidden="true" focusable="false"> <g><path d="M0.6 19.4L1.9 14.7C1 13.3 0.6 11.7 0.6 10 0.6 4.8 4.8 0.5 10 0.5 15.2 0.5 19.4 4.8 19.4 10 19.4 15.2 15.2 19.4 10 19.4 8.4 19.4 6.8 19 5.4 18.2L0.6 19.4ZM5.6 16.5L5.9 16.7C7.2 17.4 8.6 17.8 10 17.8 14.3 17.8 17.8 14.3 17.8 10 17.8 5.7 14.3 2.1 10 2.1 5.7 2.1 2.2 5.7 2.2 10 2.2 11.5 2.6 12.9 3.4 14.2L3.6 14.5 2.8 17.2 5.6 16.5Z M7.4 5.6L6.7 5.5C6.6 5.5 6.4 5.6 6.2 5.7 5.9 6 5.5 6.5 5.3 7.1 5.1 8.1 5.4 9.3 6.3 10.5 7.2 11.6 8.8 13.5 11.6 14.4 12.6 14.6 13.3 14.4 13.8 14.1 14.3 13.8 14.6 13.3 14.7 12.8L14.8 12.4C14.8 12.2 14.8 12.1 14.6 12L12.6 11.1C12.4 11 12.3 11 12.2 11.2L11.4 12.2C11.3 12.3 11.2 12.3 11.1 12.3 10.5 12.1 8.7 11.3 7.7 9.3 7.6 9.3 7.6 9.2 7.7 9.1L8.5 8.2C8.5 8.1 8.6 8 8.5 7.9L7.6 5.8C7.6 5.7 7.5 5.6 7.4 5.6Z"/></g> </svg> </span> <span class="off-screen">Share this with WhatsApp</span> </a> </li> <li class="twite__channel-out twite__channel-out--mobile twite__channel-out--messengermobile twite__channel-click-extracted--messengermobile twite__list-elements" aria-hidden="true"> <a class="extracted__channel-link extracted__channel-link--messengermobile" href="https://web.archive.org/web/20191027084454/fb-messenger://share/?app_id=58567469885&redirect_uri=https%3A%2F%2Fwww.bbc.co.uk%2Fnews%2F20039682&link=https%3A%2F%2Fwww.bbc.co.uk%2Fnews%2F20039682%3FCMP%3Dshare_btn_me" target="_blank" rel="noopener" tabindex="-1"> <span class="extracted__icon extracted__icon--messengermobile" data-platform="messengermobile"> <svg class="extracted-svg ex-messengermobile" viewbox="-14 -13 44 44" enable-background="new 0 0 44 44" width="44px" height="44px" aria-hidden="true" focusable="false"> <g><path d="M9.84804801,11.1721834 L7.54389655,8.77893955 L3.1059828,11.2323207 L7.97153994,6.06941781 L10.2756914,8.46377529 L14.7136051,6.00928046 L9.84804801,11.1721834 Z M8.90923715,0 C3.98911093,0 0,3.73074306 0,8.33125039 C0,10.9494525 1.29183939,13.2847862 3.3097816,14.8116068 L3.3097816,18 L6.35117243,16.3139269 C7.16079936,16.5399988 8.02054074,16.6625008 8.90923715,16.6625008 C13.830477,16.6625008 17.8184743,12.9328714 17.8184743,8.33125039 C17.8184743,3.73074306 13.830477,0 8.90923715,0 L8.90923715,0 Z"/></g> </svg> </span> <span class="off-screen">Share this with Messenger</span> </a> </li> <li class="twite__channel-out twite__channel-out--mobile twite__channel-out--twitter twite__channel-click-extracted--twitter twite__list-elements" aria-hidden="true"> <a class="extracted__channel-link extracted__channel-link--twitter" onclick="window.open('https://web.archive.org/web/20191027084454/https://twitter.com/intent/tweet?text=BBC%20News%20-%20Contact%20BBC%20News%20online%20-%20help%2C%20feedback%20and%20complaints&url=https%3A%2F%2Fwww.bbc.co.uk%2Fnews%2F20039682', '_blank', 'toolbar=no,scrollbars=yes,resizable=no,fullscreen=no,top=50,left=50,width=550,height=250').opener = null" href="#" class="shortenUrl" data-social-url="https://twitter.com/intent/tweet?text=BBC+News+-+Contact+BBC+News+online+-+help%2C+feedback+and+complaints&amp;url=" data-target-url="https://www.bbc.co.uk/news/20039682" tabindex="-1"> <span class="extracted__icon extracted__icon--twitter" data-platform="twitter"> <svg class="extracted-svg ex-twitter" viewbox="-13 -15 44 44" enable-background="new 0 0 44 44" width="44px" height="44px" aria-hidden="true" focusable="false"> <g><path d="M5.80573373,15 C12.7721527,15 16.581877,9.22887915 16.581877,4.22385671 C16.581877,4.06002242 16.581877,3.89618812 16.5714931,3.73466135 C17.3122088,3.19816171 17.9525471,2.53359441 18.4602026,1.77326482 C17.7690988,2.08016568 17.0364595,2.28092039 16.28536,2.36976011 C17.0756874,1.89671742 17.6675677,1.15138674 17.9502395,0.274527115 C17.2072164,0.715264453 16.3938137,1.02678037 15.5457981,1.19407596 C14.1105174,-0.331198284 11.7118448,-0.405039095 10.1865706,1.0290879 C9.20241101,1.95440555 8.78590269,3.33315194 9.09049603,4.64844138 C6.04571636,4.4961447 3.20861397,3.05740266 1.28529161,0.691035437 C0.280364327,2.42167943 0.793788713,4.63574999 2.45751448,5.74682343 C1.85525036,5.72951699 1.26567764,5.56683646 0.738408105,5.27262698 L0.738408105,5.32108501 C0.739561868,7.12441605 2.00985456,8.67622684 3.77741896,9.03389326 C3.2201516,9.18618993 2.63519393,9.20811142 2.06754269,9.09850397 C2.56366064,10.6410847 3.98509624,11.6979313 5.60613279,11.7290828 C4.26430681,12.7824682 2.60750362,13.3547344 0.902242404,13.3535807 C0.601110348,13.3524269 0.299978293,13.3339667 7.10542736e-15,13.2982001 C1.73295152,14.4104273 3.74742113,15 5.80573373,14.9965387"/></g> </svg> </span> <span class="off-screen">Share this with Twitter</span> </a> </li> <li class="twite twite__list-elements"> <a href="#share-tools" class="twite__share-button" aria-label="Open share panel" data-origin="page" aria-expanded="false" aria-haspopup="true"> <svg class="twite__share-icon" width="17px" aria-hidden="true" focusable="false" viewbox="0 0 29.266 32"><path d="M5.473 22.153c1.586 0 3.01-.684 4.012-1.762l9 4.845c-.102.412-.16.85-.16 1.297 0 3.02 2.452 5.468 5.472 5.468 3.017 0 5.47-2.446 5.47-5.468 0-3.023-2.453-5.47-5.47-5.47-1.587 0-3.02.68-4.015 1.757l-9.457-5.175-.074-2.792 9.74-5.456c.99.953 2.327 1.543 3.807 1.543 3.017 0 5.47-2.45 5.47-5.474 0-3.022-2.453-5.467-5.47-5.467-3.02 0-5.473 2.444-5.473 5.466 0 .554.08 1.09.243 1.597L9.27 12.75c-.988-.95-2.326-1.537-3.797-1.537C2.447 11.213 0 13.657 0 16.68c0 3.03 2.447 5.473 5.473 5.473"/></svg><span class="twite__share-text">Share</span> </a> <div class="twite__panel arrow-top" data-share-uri=""> <p class="twite__title" aria-hidden="true">Share this with</p> <span class="off-screen">These are external links and will open in a new window</span> <ul class="twite__channels"> <li class="twite__channel twite__channel--email twite__channel-click--email"> <a class="twite__channel-link" href="https://web.archive.org/web/20191027084454/mailto:/?subject=Shared%20from%20BBC%20News&body=https%3A%2F%2Fwww.bbc.co.uk%2Fnews%2F20039682"> <span class="twite__icon twite__icon--email" data-platform="email"></span> <p class="twite__channel-text" aria-hidden="true">Email</p> <span class="off-screen">Share this with Email</span> </a> </li> <li class="twite__channel twite__channel--facebook twite__channel-click--facebook"> <a class="twite__channel-link" onclick="window.open('https://web.archive.org/web/20191027084454/http://www.facebook.com/dialog/feed?app_id=58567469885&redirect_uri=http%3A%2F%2Fwww.bbc.co.uk%2Fnews%2Fspecial%2Fshared%2Fvj_sharetools%2Ffb_red_uri.html&link=https%3A%2F%2Fwww.bbc.co.uk%2Fnews%2F20039682%3FSThisFB&display=popup', '_blank', 'toolbar=no,scrollbars=yes,resizable=no,fullscreen=no,top=50,left=50,width=555,height=615').opener = null" href="#"> <span class="twite__icon twite__icon--facebook" data-platform="facebook"></span> <p class="twite__channel-text" aria-hidden="true">Facebook</p> <span class="off-screen">Share this with Facebook</span> </a> </li> <li class="twite__channel twite__channel--messengerdesktop twite__channel-click--messengerdesktop"> <a class="twite__channel-link" onclick="window.open('https://web.archive.org/web/20191027084454/http://www.facebook.com/dialog/send?app_id=58567469885&redirect_uri=http%3A%2F%2Fwww.bbc.co.uk%2Fnews%2Fspecial%2Fshared%2Fvj_sharetools%2Ffb_red_uri.html&link=https%3A%2F%2Fwww.bbc.co.uk%2Fnews%2F20039682%3FSThisFB&display=popup', '_blank', 'toolbar=no,scrollbars=yes,resizable=no,fullscreen=no,top=50,left=50,width=645,height=580').opener = null" href="#"> <span class="twite__icon twite__icon--messengerdesktop" data-platform="messengerdesktop"></span> <p class="twite__channel-text" aria-hidden="true">Messenger</p> <span class="off-screen">Share this with Messenger</span> </a> </li> <li class="twite__channel twite__channel--messengermobile twite__channel-click--messengermobile"> <a class="twite__channel-link" href="https://web.archive.org/web/20191027084454/fb-messenger://share/?app_id=58567469885&redirect_uri=https%3A%2F%2Fwww.bbc.co.uk%2Fnews%2F20039682&link=https%3A%2F%2Fwww.bbc.co.uk%2Fnews%2F20039682%3FCMP%3Dshare_btn_me" target="_blank" rel="noopener"> <span class="twite__icon twite__icon--messengermobile" data-platform="messengermobile"></span> <p class="twite__channel-text" aria-hidden="true">Messenger</p> <span class="off-screen">Share this with Messenger</span> </a> </li> <li class="twite__channel twite__channel--twitter twite__channel-click--twitter"> <a class="twite__channel-link" onclick="window.open('https://web.archive.org/web/20191027084454/https://twitter.com/intent/tweet?text=BBC%20News%20-%20Contact%20BBC%20News%20online%20-%20help%2C%20feedback%20and%20complaints&url=https%3A%2F%2Fwww.bbc.co.uk%2Fnews%2F20039682', '_blank', 'toolbar=no,scrollbars=yes,resizable=no,fullscreen=no,top=50,left=50,width=550,height=250').opener = null" href="#" class="shortenUrl" data-social-url="https://twitter.com/intent/tweet?text=BBC+News+-+Contact+BBC+News+online+-+help%2C+feedback+and+complaints&amp;url=" data-target-url="https://www.bbc.co.uk/news/20039682"> <span class="twite__icon twite__icon--twitter" data-platform="twitter"></span> <p class="twite__channel-text" aria-hidden="true">Twitter</p> <span class="off-screen">Share this with Twitter</span> </a> </li> <li class="twite__channel twite__channel--pinterest twite__channel-click--pinterest"> <a class="twite__channel-link" onclick="window.open('https://web.archive.org/web/20191027084454/https://uk.pinterest.com/pin/create/bookmarklet/?url=https%3A%2F%2Fwww.bbc.co.uk%2Fnews%2F20039682&description=How%20to%20get%20in%20touch%20with%20BBC%20News%20about%20web%20and%20digital%20services.&title=Contact%20BBC%20News%20online%20-%20help%2C%20feedback%20and%20complaints&media=https%3A%2F%2Fwww.bbc.co.uk%2Fnews%2Fspecial%2F2015%2Fnewsspec_10857%2Fbbc_news_logo.png%3Fcb%3D1', '_blank', 'toolbar=no,scrollbars=yes,resizable=no,fullscreen=no,top=50,left=50,width=750,height=675').opener = null" href="#"> <span class="twite__icon twite__icon--pinterest" data-platform="pinterest"></span> <p class="twite__channel-text" aria-hidden="true">Pinterest</p> <span class="off-screen">Share this with Pinterest</span> </a> </li> <li class="twite__channel twite__channel--whatsapp twite__channel-click--whatsapp"> <a class="twite__channel-link" onclick="window.open('whatsapp://send?text=BBC%20News%20%7C%20Contact%20BBC%20News%20online%20-%20help%2C%20feedback%20and%20complaints%20-%20https%3A%2F%2Fwww.bbc.co.uk%2Fnews%2F20039682%3Focid%3Dwsnews.chat-apps.in-app-msg.whatsapp.trial.link1_.auin', '_blank', 'toolbar=no,scrollbars=yes,resizable=no,fullscreen=no,top=50,left=50,width=600,height=600').opener = null" href="#"> <span class="twite__icon twite__icon--whatsapp" data-platform="whatsapp"></span> <p class="twite__channel-text" aria-hidden="true">WhatsApp</p> <span class="off-screen">Share this with WhatsApp</span> </a> </li> <li class="twite__channel twite__channel--linkedin twite__channel-click--linkedin"> <a class="twite__channel-link" onclick="window.open('https://web.archive.org/web/20191027084454/https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.bbc.co.uk%2Fnews%2F20039682&title=Contact%20BBC%20News%20online%20-%20help%2C%20feedback%20and%20complaints&summary=How%20to%20get%20in%20touch%20with%20BBC%20News%20about%20web%20and%20digital%20services.&source=BBC', '_blank', 'toolbar=no,scrollbars=yes,resizable=no,fullscreen=no,top=50,left=50,width=550,height=500').opener = null" href="#"> <span class="twite__icon twite__icon--linkedin" data-platform="linkedin"></span> <p class="twite__channel-text" aria-hidden="true">LinkedIn</p> <span class="off-screen">Share this with LinkedIn</span> </a> </li> </ul> <p class="twite__copy-text">Copy this link</p> <div class="twite__copy-input"> <a class="twite__share-link" href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/news/20039682" tabindex="-1" contenteditable="true">https://www.bbc.co.uk/news/20039682</a> </div> <a class="twite__read-more" href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/faqs/questions/bbc_online/sharing">Read more about sharing.</a> <p class="twite__new-window" aria-hidden="true">These are external links and will open in a new window</p> <button class="twite__close-button"> <span class="off-screen">Close share panel</span> <div class="twite__close-button-graphic" aria-hidden="true"></div> </button> </div> </li> </ul> </div> </div> </div> <div id="topic-tags"><div id="u238154083956033"><noscript></noscript></div></div> </div> </div> <div class="story-body__inner" property="articleBody"> <p>Please choose one of the following:</p><p>For help to solve TV or Radio reception problems visit <a href="https://web.archive.org/web/20191027084454/http://www.bbc.co.uk/reception/television" class="story-body__link">the Help Receiving TV and Radio website</a> or use our <a href="https://web.archive.org/web/20191027084454/http://www.bbc.co.uk/receptionsearch" class="story-body__link">Transmitter Checker tool</a> to check for any known problems or faults in your area.</p><p>To <a href="https://web.archive.org/web/20191027084454/http://www.bbc.co.uk/news/10725415" class="story-body__link">send us a story</a>.</p><p>To <a href="https://web.archive.org/web/20191027084454/http://www.bbc.co.uk/news/contact-us/editorial" class="story-body__link">report factual or grammatical issues with our online stories</a>.</p><p>To <a href="https://web.archive.org/web/20191027084454/http://www.bbc.co.uk/news/contact-us/product" class="story-body__link">report a technical issue with the News website or app</a>.</p><p>If you want to complain about any BBC news output, go to the <a href="https://web.archive.org/web/20191027084454/http://www.bbc.co.uk/complaints/" class="story-body__link">BBC Complaints website.</a></p> </div> </div> <div id="topic-tags"><div id="u74198673269711435"><noscript></noscript></div></div> <div class="share share--lightweight show ghost-column"> <div id="share-tools"></div> <h2 class="share__title share__title--lightweight"> Share this story <a href="https://web.archive.org/web/20191027084454/http://www.bbc.co.uk/help/web/sharing.shtml">About sharing</a> </h2> <ul class="share__tools share__tools--lightweight"> <li class="share__tool share__tool--email"> <a href="https://web.archive.org/web/20191027084454/mailto:/?subject=Shared%20from%20BBC%20News&body=https%3A%2F%2Fwww.bbc.co.uk%2Fnews%2F20039682"> <span>Email</span> </a> </li> <li class="share__tool share__tool--facebook"> <a href="https://web.archive.org/web/20191027084454/http://www.facebook.com/dialog/feed?app_id=58567469885&redirect_uri=https%3A%2F%2Fwww.bbc.co.uk%2Fnews%2F20039682&link=https%3A%2F%2Fwww.bbc.co.uk%2Fnews%2F20039682%3FSThisFB&display=popup"> <span>Facebook</span> </a> </li> <li class="share__tool share__tool--messengerdesktop"> <a href="https://web.archive.org/web/20191027084454/http://www.facebook.com/dialog/send?app_id=58567469885&redirect_uri=https%3A%2F%2Fwww.bbc.co.uk%2Fnews%2F20039682&link=https%3A%2F%2Fwww.bbc.co.uk%2Fnews%2F20039682%3FSThisFB&display=popup"> <span>Messenger</span> </a> </li> <li class="share__tool share__tool--messengermobile"> <a href="https://web.archive.org/web/20191027084454/fb-messenger://share/?app_id=58567469885&redirect_uri=https%3A%2F%2Fwww.bbc.co.uk%2Fnews%2F20039682&link=https%3A%2F%2Fwww.bbc.co.uk%2Fnews%2F20039682%3FCMP%3Dshare_btn_me" target="_blank" rel="noopener"> <span>Messenger</span> </a> </li> <li class="share__tool share__tool--twitter"> <a href="https://web.archive.org/web/20191027084454/https://twitter.com/intent/tweet?text=BBC%20News%20-%20Contact%20BBC%20News%20online%20-%20help%2C%20feedback%20and%20complaints&url=https%3A%2F%2Fwww.bbc.co.uk%2Fnews%2F20039682" class="shortenUrl" data-social-url="https://twitter.com/intent/tweet?text=BBC+News+-+Contact+BBC+News+online+-+help%2C+feedback+and+complaints&url=" data-target-url="https://www.bbc.co.uk/news/20039682"> <span>Twitter</span> </a> </li> <li class="share__tool share__tool--pinterest"> <a href="https://web.archive.org/web/20191027084454/https://uk.pinterest.com/pin/create/bookmarklet/?url=https%3A%2F%2Fwww.bbc.co.uk%2Fnews%2F20039682&description=How%20to%20get%20in%20touch%20with%20BBC%20News%20about%20web%20and%20digital%20services.&title=Contact%20BBC%20News%20online%20-%20help%2C%20feedback%20and%20complaints&media=https%3A%2F%2Fwww.bbc.co.uk%2Fnews%2Fspecial%2F2015%2Fnewsspec_10857%2Fbbc_news_logo.png%3Fcb%3D1"> <span>Pinterest</span> </a> </li> <li class="share__tool share__tool--whatsapp"> <a href="https://web.archive.org/web/20191027084454/whatsapp://send/?text=BBC%20News%20%7C%20Contact%20BBC%20News%20online%20-%20help%2C%20feedback%20and%20complaints%20-%20https%3A%2F%2Fwww.bbc.co.uk%2Fnews%2F20039682%3Focid%3Dwsnews.chat-apps.in-app-msg.whatsapp.trial.link1_.auin"> <span>WhatsApp</span> </a> </li> <li class="share__tool share__tool--linkedin"> <a href="https://web.archive.org/web/20191027084454/https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.bbc.co.uk%2Fnews%2F20039682&title=Contact%20BBC%20News%20online%20-%20help%2C%20feedback%20and%20complaints&summary=How%20to%20get%20in%20touch%20with%20BBC%20News%20about%20web%20and%20digital%20services.&source=BBC"> <span>LinkedIn</span> </a> </li> </ul> </div> <div id="comp-pattern-library-7" class="hidden" data-post-load-url="/news/pattern-library-components?options%5BassetId%5D=20039682&options%5Bcontainer_class%5D=container-more-from-this-index&options%5Bdata%5D%5Bsource%5D=candy_parent_index&options%5Bdata%5D%5Bsource_params%5D%5Bsection_title%5D=1&options%5Bcomponents%5D%5B0%5D%5Bname%5D=sparrow&options%5Bcomponents%5D%5B0%5D%5Blimit%5D=3&options%5Bloading_strategy%5D=post_load&options%5Bstats%5D%5Blink_location%5D=more-section-index&options%5Bstats%5D%5Bstrapline_link_location%5D=more-from-this-index-headline&options%5Bstats%5D%5Bsection_label%5D=more-from-this-index-section-label&options%5Basset_id%5D=20039682&presenter=pattern-library-presenter"> </div> <div id="comp-from-other-news-sites" class="hidden" data-comp-meta="{"id":"comp-from-other-news-sites","type":"from-other-news-sites","handler":"default","deviceGroups":null,"opts":{"assetId":"20039682","conditions":["is_local_page"],"loading_strategy":"post_load","asset_id":"20039682"},"template":"\/component\/from-other-news-sites"}"> </div> </div> </div> </div> <div class="page__foot"> <div class="trust-project"> <div class="trust-project__inner"> <a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/news/help-41670342" class="trust-project__link"><span class="svg-icon--24 svg-icon--info-caption" data-grunticon-embed></span><span class="trust-project__link-text">Why you can trust BBC News</span></a> </div> </div> </div> </div> <div id="core-navigation" class="navigation--footer"> <h2 class="navigation--footer__heading">BBC News Navigation</h2> <nav id="navigation--bottom" class="navigation navigation--bottom " role="navigation" aria-label="BBC News"> <span class="navigation-core-title">Sections</span> <ul class="navigation--bottom__toplevel"> <li class="selected "> <a href="/web/20191027084454/https://www.bbc.co.uk/news" class=""> <span>Home</span> </a> <span class="off-screen">selected</span> </li> <li class="navigation-list-item--open"> <a href="/web/20191027084454/https://www.bbc.co.uk/news/uk" data-panel-id="js-navigation-panel-UK" class="navigation-arrow navigation-arrow--open"> <span>UK</span> </a> <div class="navigation-panel js-navigation-panel-UK"> <div class="navigation-panel__content"> <ul class="navigation-panel-secondary"> <li><a href="/web/20191027084454/https://www.bbc.co.uk/news/uk"><span>UK Home</span></a></li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/england"><span>England</span></a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/northern_ireland"><span>N. Ireland</span></a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/scotland"><span>Scotland</span></a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/naidheachdan"><span>Alba</span></a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/wales"><span>Wales</span></a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/cymrufyw"><span>Cymru</span></a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/localnews"><span>Local News</span></a> </li> </ul> </div> </div> </li> <li class=""> <a href="/web/20191027084454/https://www.bbc.co.uk/news/world" data-panel-id="js-navigation-panel-World" class="navigation-arrow"> <span>World</span> </a> <div class="navigation-panel navigation-panel--closed js-navigation-panel-World"> <div class="navigation-panel__content"> <ul class="navigation-panel-secondary"> <li><a href="/web/20191027084454/https://www.bbc.co.uk/news/world"><span>World Home</span></a></li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/world/africa"><span>Africa</span></a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/world/asia"><span>Asia</span></a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/world/australia"><span>Australia</span></a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/world/europe"><span>Europe</span></a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/world/latin_america"><span>Latin America</span></a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/world/middle_east"><span>Middle East</span></a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/world/us_and_canada"><span>US & Canada</span></a> </li> </ul> </div> </div> </li> <li class=""> <a href="/web/20191027084454/https://www.bbc.co.uk/news/business" data-panel-id="js-navigation-panel-Business" class="navigation-arrow"> <span>Business</span> </a> <div class="navigation-panel navigation-panel--closed js-navigation-panel-Business"> <div class="navigation-panel__content"> <ul class="navigation-panel-secondary"> <li><a href="/web/20191027084454/https://www.bbc.co.uk/news/business"><span>Business Home</span></a></li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/business/your_money"><span>Your Money</span></a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/business/market-data"><span>Market Data</span></a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/business/companies"><span>Companies</span></a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/business/economy"><span>Economy</span></a> </li> </ul> </div> </div> </li> <li class=""> <a href="/web/20191027084454/https://www.bbc.co.uk/news/politics" data-panel-id="js-navigation-panel-Politics" class="navigation-arrow"> <span>Politics</span> </a> <div class="navigation-panel navigation-panel--closed js-navigation-panel-Politics"> <div class="navigation-panel__content"> <ul class="navigation-panel-secondary"> <li><a href="/web/20191027084454/https://www.bbc.co.uk/news/politics"><span>Politics Home</span></a></li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/politics/parliaments"><span>Parliaments</span></a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/politics/uk_leaves_the_eu"><span>Brexit</span></a> </li> </ul> </div> </div> </li> <li class=""> <a href="/web/20191027084454/https://www.bbc.co.uk/news/technology" class=""> <span>Tech</span> </a> </li> <li class=""> <a href="/web/20191027084454/https://www.bbc.co.uk/news/science_and_environment" class=""> <span>Science</span> </a> </li> <li class=""> <a href="/web/20191027084454/https://www.bbc.co.uk/news/health" class=""> <span>Health</span> </a> </li> <li class=""> <a href="/web/20191027084454/https://www.bbc.co.uk/news/education" data-panel-id="js-navigation-panel-Family___Education" class="navigation-arrow"> <span>Family & Education</span> </a> <div class="navigation-panel navigation-panel--closed js-navigation-panel-Family___Education"> <div class="navigation-panel__content"> <ul class="navigation-panel-secondary"> <li><a href="/web/20191027084454/https://www.bbc.co.uk/news/education"><span>Family & Education Home</span></a></li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/schoolreport"><span>Young Reporter</span></a> </li> <li> <a href="/web/20191027084454/https://www.bbc.co.uk/news/business-12686570"><span>Global Education</span></a> </li> </ul> </div> </div> </li> <li class=""> <a href="/web/20191027084454/https://www.bbc.co.uk/news/entertainment_and_arts" class=""> <span>Entertainment & Arts</span> </a> </li> <li class=""> <a href="/web/20191027084454/https://www.bbc.co.uk/news/stories" class=""> <span>Stories</span> </a> </li> <li class=""> <a href="/web/20191027084454/https://www.bbc.co.uk/news/video_and_audio/headlines" class=""> <span>Video & Audio</span> </a> </li> <li class=""> <a href="/web/20191027084454/https://www.bbc.co.uk/news/in_pictures" class=""> <span>In Pictures</span> </a> </li> <li class=""> <a href="/web/20191027084454/https://www.bbc.co.uk/news/newsbeat" class=""> <span>Newsbeat</span> </a> </li> <li class=""> <a href="/web/20191027084454/https://www.bbc.co.uk/realitycheck" class=""> <span>Reality Check</span> </a> </li> <li class=""> <a href="/web/20191027084454/https://www.bbc.co.uk/news/special_reports" class=""> <span>Special Reports</span> </a> </li> <li class=""> <a href="/web/20191027084454/https://www.bbc.co.uk/news/explainers" class=""> <span>Explainers</span> </a> </li> <li class=""> <a href="/web/20191027084454/https://www.bbc.co.uk/news/the_reporters" class=""> <span>The Reporters</span> </a> </li> <li class=""> <a href="/web/20191027084454/https://www.bbc.co.uk/news/have_your_say" class=""> <span>Have Your Say</span> </a> </li> <li class=""> <a href="/web/20191027084454/https://www.bbc.co.uk/news/disability" class=""> <span>Disability</span> </a> </li> </ul> </nav> </div> <div id="comp-pattern-library-2" class="distinct-component-group "> <div id="bbc-news-services" class="blue-tit" role="navigation" aria-label="BBC News Services"> <div class="blue-tit__inner"> <h2 class="blue-tit__title">BBC News Services</h2> <ul class="blue-tit__list"> <li class="blue-tit__list-item"> <a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/news/10628994" class="blue-tit__list-item-link mobile">On your mobile</a> </li> <li class="blue-tit__list-item"> <a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/news/help-17655000" class="blue-tit__list-item-link connected-tv">On your connected tv</a> </li> <li class="blue-tit__list-item"> <a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/news/10628323" class="blue-tit__list-item-link newsletter">Get news alerts</a> </li> <li class="blue-tit__list-item"> <a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/news/20039682" class="blue-tit__list-item-link contact-us">Contact BBC News</a> </li> </ul> </div> </div> </div> </div> </div> <div id="orb-footer" class="orb-footer" dir="ltr"><div id="navp-orb-footer-promo"></div><aside role="complementary"><div id="orb-aside" class="orb-nav-sec b-r b-g-p"><div class="orb-footer-inner" role="navigation" aria-label="BBC"><h2 class="orb-footer-lead">Explore the BBC</h2><div class="orb-footer-primary-links"><ul><li class="orb-nav-home"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/">Home</a></li><li class="orb-nav-news"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/news">News</a></li><li class="orb-nav-sport"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/sport">Sport</a></li><li class="orb-nav-weather"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/weather">Weather</a></li><li class="orb-nav-iplayer"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/iplayer">iPlayer</a></li><li class="orb-nav-sounds"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/sounds">Sounds</a></li><li class="orb-nav-cbbc"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/cbbc">CBBC</a></li><li class="orb-nav-cbeebies"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/cbeebies">CBeebies</a></li><li class="orb-nav-food"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/food">Food</a></li><li class="orb-nav-bitesize"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/bitesize">Bitesize</a></li><li class="orb-nav-arts"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/arts">Arts</a></li><li class="orb-nav-taster"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/taster">Taster</a></li><li class="orb-nav-local"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/news/localnews">Local</a></li><li class="orb-nav-tv"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/tv">TV</a></li><li class="orb-nav-radio"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/radio">Radio</a></li><li class="orb-nav-three"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/bbcthree">Three</a></li></ul></div></div></div></aside><footer role="contentinfo"><div id="orb-contentinfo" class="orb-nav-sec b-r b-g-p"><script>window.orb.worldwideFooterlinks = '<li class="orb-footer-ads"><a href="https://web.archive.org/web/20191027084454/https://advertising.bbcworldwide.com/">Advertise with us<'+'/a><'+'/li><li class="orb-footer-adchoices"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.com/usingthebbc/cookies/how-does-the-bbc-use-cookies-for-advertising/">Ad choices<'+'/a><'+'/li>';</script><div class="orb-footer-inner"> <ul><li class="orb-footer-terms"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/usingthebbc/terms/">Terms of Use</a></li><li class="orb-footer-about"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/aboutthebbc">About the BBC</a></li><li class="orb-footer-privacy"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/usingthebbc/privacy/">Privacy Policy</a></li><li class="orb-footer-cookies"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/usingthebbc/cookies/">Cookies</a></li><li class="orb-footer-accessibility"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/accessibility/">Accessibility Help</a></li><li class="orb-footer-parental"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/guidance">Parental Guidance</a></li><li class="orb-footer-contact"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/contact">Contact the BBC</a></li><li class="orb-footer-newsletter"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/bbcnewsletter">Get Personalised Newsletters</a></li></ul><small><em class="orb-hilight">Copyright © 2019 BBC.</em> The BBC is not responsible for the content of external sites. <span class="orb-footer-links"><a href="https://web.archive.org/web/20191027084454/https://www.bbc.co.uk/help/web/links/" class="orb-hilight">Read about our approach to external linking.</a></span></small></div></div></div></footer></div><script id="orb-js-script" data-assetpath="https://nav.files.bbci.co.uk/orbit/3.0.0-710.5ef51555/" src="https://web.archive.org/web/20191027084454js_/https://nav.files.bbci.co.uk/orbit/3.0.0-710.5ef51555/js/orb.min.js"></script> <script type="text/javascript">require(['orb/lib/_$'], function($) { $.ready(function() { initialiseFooter(); }); var scrollCheckTimer; var didScroll; var previousPosition = 0; var delta = 5; var PROMO_SHOW_BREAKPOINT = 1500; var pageLength = 0; function initialiseFooter() { // Suppress this feature on browsers we no longer test var myNav = navigator.userAgent.toLowerCase(); var oldIE = (myNav.indexOf('msie') !== -1) && parseInt(myNav.split('msie')[1], 10) <= 10; if (!oldIE) { require(['orb/cookies'], function (bbccookies) { var disabledByCookie = (parseInt(bbccookies.get('ckns_nav_promofail')) || 0) >= 3; if (!disabledByCookie) { require(['orb/fig'], function (orbFig) { orbFig.load(function (fig) { if (fig.geo.isUK()) { setUpLazyLoading(); } }); }); } }); } } function setUpLazyLoading() { // offsetHeight is expensive to calculate, only do it once. pageLength = Math.abs(document.body.offsetHeight); if (pageLength < getViewportHeight() + 300 || pageLength - getCurrentPosition() < PROMO_SHOW_BREAKPOINT) { loadPromo(); } else { window.onscroll = function () { didScroll = true; }; scrollCheckTimer = setInterval(function () { if (didScroll) { hasScrolled(); didScroll = false; } }, 250); } } function loadPromo() { clearInterval(scrollCheckTimer); require(['orb/async/_footerpromo'], function(promo) { promo.init('https://web.archive.org/web/20191027084454/https://navpromo.api.bbci.co.uk', ''); }); } function getViewportHeight() { return window.innerHeight; } function getCurrentPosition() { return Math.abs(window.scrollY || document.body.scrollTop || document.documentElement.scrollTop); } function hasScrolled() { var currentPosition = getCurrentPosition(); if (Math.abs(previousPosition - currentPosition) <= delta) { return; } if (currentPosition > previousPosition) { if ((pageLength - currentPosition) <= PROMO_SHOW_BREAKPOINT) { loadPromo(); } } previousPosition = currentPosition; } })</script><script type="text/javascript">/*<![CDATA[*/ require(['orb/fig', 'orb/nav'], function(fig, nav) { fig.load(function(fig) { if (fig.geo.isUK()) { nav.loadJs('https://web.archive.org/web/20191027084454/https://nav.files.bbci.co.uk/orbit/3.0.0-710.5ef51555/js/edr.min.js'); } }); }); /*]]>*/</script><script type="text/javascript">require.config({ paths: { "mybbc/templates": '//web.archive.org/web/20191027084454/https://mybbc.files.bbci.co.uk/notification-ui/3.9.10/templates', "mybbc/notifications": '//web.archive.org/web/20191027084454/https://mybbc.files.bbci.co.uk/notification-ui/3.9.10/js' } }); require(['mybbc/notifications/NotificationsMain', 'idcta/idcta-1'], function (NotificationsMain, idcta) { var loadNotifications = function (isUK) { if (isUK) { window.bbcpage.loadCSS('//web.archive.org/web/20191027084454/https://mybbc.files.bbci.co.uk/notification-ui/3.9.10/css/main.min.css').then(function() { NotificationsMain.run(idcta, '//web.archive.org/web/20191027084454/https://mybbc.files.bbci.co.uk/notification-ui/3.9.10/'); }); } }; if (window.bbcuser && window.bbcuser.isUKCombined && typeof(window.bbcuser.isUKCombined) === 'function') { // Use new API from Orbit if available window.bbcuser.isUKCombined().then(function(isUK) { loadNotifications(isUK); }); } else { // Fallback to fig (ORB support) var orbFig = window.orb.fig; loadNotifications(orbFig.geo.isUK()); } });</script><div class="bbccom_display_none"><script type="text/javascript">/*<![CDATA[*/ if (window.bbcdotcom && window.bbcdotcom.analytics && bbcdotcom.config && !bbcdotcom.config.isSportApp() && !bbcdotcom.config.isReel()) { bbcdotcom.analytics.page(); } /*]]>*/</script><noscript><img src="//web.archive.org/web/20191027084454im_/https://ssc.api.bbc.com/?c1=2&c2=19293874&ns_site=bbc&name=" height="1" width="1" alt=""></noscript><script type="text/javascript">/*<![CDATA[*/ if (window.bbcdotcom && bbcdotcom.currencyProviders) { bbcdotcom.currencyProviders.write(); } /*]]>*/</script><script type="text/javascript">/*<![CDATA[*/ if (window.bbcdotcom && bbcdotcom.currencyProviders) { bbcdotcom.currencyProviders.postWrite(); } /*]]>*/</script><script type="text/javascript">/*<![CDATA[*/ if (window.bbcdotcom && bbcdotcom.data && bbcdotcom.data.stats && bbcdotcom.data.stats === 1 && bbcdotcom.utils && window.location.pathname === '/') { var wwhpEdition = bbcdotcom.utils.getMetaPropertyContent('wwhp-edition'); var _sf_async_config={}; /** CONFIGURATION START **/ _sf_async_config.uid = 50924; _sf_async_config.domain = "bbc.co.uk"; _sf_async_config.title = "Homepage"+(wwhpEdition !== '' ? ' - '+wwhpEdition : ''); _sf_async_config.sections = "Homepage"+(wwhpEdition !== '' ? ', Homepage - '+wwhpEdition : ''); _sf_async_config.region = wwhpEdition; _sf_async_config.path = "/"+(wwhpEdition !== '' ? '?'+wwhpEdition : ''); /** CONFIGURATION END **/ (function(){ function loadChartbeat() { window._sf_endpt=(new Date()).getTime(); var e = document.createElement("script"); e.setAttribute("language", "javascript"); e.setAttribute("type", "text/javascript"); e.setAttribute('src', '//web.archive.org/web/20191027084454/https://static.chartbeat.com/js/chartbeat.js'); document.body.appendChild(e); } var oldonload = window.onload; window.onload = (typeof window.onload != "function") ? loadChartbeat : function() { oldonload(); loadChartbeat(); }; })(); } /*]]>*/</script><script type="text/javascript">/*<![CDATA[*/ (function() { window.bbcdotcom.bodyLast = true; }()); /*]]>*/</script></div><script type="text/javascript">if (window.SEARCHBOX.suppress === false && window.SEARCHBOX.locale && /^en-?.*?/.test(window.SEARCHBOX.locale)) { require.config({ paths: { "search/searchbox": window.SEARCHBOX.searchboxAppStaticPrefix, } }); if (bbcuser && bbcuser.isUKCombined) { bbcuser.isUKCombined().then(function (isUK) { if (isUK) { require(['search/searchbox/searchboxDrawer'], function (SearchboxDrawer) { SearchboxDrawer.run(window.SEARCHBOX); }); } }); } }</script> <script type="text/javascript">window.COOKIES_STATIC_HOST = 'https://web.archive.org/web/20191027084454/https://nav.files.bbci.co.uk/orbit-webmodules/0.0.1-349.094c63c/cookie-banner//cookie-prompt/';</script><script src="https://web.archive.org/web/20191027084454js_/https://nav.files.bbci.co.uk/orbit-webmodules/0.0.1-349.094c63c/cookie-banner/cookie-banners.bundle.js" async=""></script><script type="text/javascript">require(["istats-1","orb/cookies"],function(o,t){if(t.isAllowed("s1"))try{if(!require.s.contexts._.config.paths.idcta)return void i();require(["idcta/idcta-1"],function(t){t&&"function"==typeof t.getIStatsLabels&&o.addLabels(t.getIStatsLabels()),i()},function(t){throw t})}catch(t){console&&"function"==typeof console.log&&console.log("an exception occurred while adding idcta labels to istats, invoking istats without them",t),i()}function i(){o.invoke()}});</script><script type="text/javascript">"use strict";window.__reverb.__reverbLoadedPromise.then(function(e){return e.initialise().then(function(){return e.viewEvent()})},function(){console.log("Failed to load reverb. No event sent")});</script><script src="https://web.archive.org/web/20191027084454js_/https://nav.files.bbci.co.uk/orbit-webmodules/0.0.1-349.094c63c/detectview/detectview.bundle.js" async=""></script> </div> <script> window.old_onload = window.onload; window.onload = function() { if(window.old_onload) { window.old_onload(); } window.loaded = true; }; </script>  <script type="text/javascript"> /** CONFIGURATION START **/ var _sf_async_config = {}; _sf_async_config.uid = "50924"; _sf_async_config.domain = "www.bbc.co.uk"; _sf_async_config.sections = "News, News - home, News - STY, News - home - STY, News - unknown";  _sf_async_config.path = "bbc.co.uk/news/20039682"; (function() { var cookiePrefix = 'ckns_sylphid'; _sf_async_config.idSync = _sf_async_config.idSync || {}; if (document.cookie.indexOf(cookiePrefix) !== -1) { var cookieSplit = document.cookie.split(';'); var cookieLength = cookieSplit.length; while (cookieLength--) { var cookie = cookieSplit[cookieLength].replace(/^\s+|\s+$/g, ''); var cookieName = cookie.split('=')[0]; if (cookieName.indexOf(cookiePrefix) === 0) { _sf_async_config.idSync.bbc_hid = cookieSplit[cookieLength].split('=')[1]; break; } } } }()); /** CONFIGURATION END **/ (function(){ function loadChartbeat() { window._sf_endpt=(new Date()).getTime(); var e = document.createElement("script"); e.setAttribute("language", "javascript"); e.setAttribute("type", "text/javascript"); e.setAttribute('src', '//web.archive.org/web/20191027084454/https://static.chartbeat.com/js/chartbeat.js'); document.body.appendChild(e); } var oldonload = window.onload; window.onload = (typeof window.onload != "function") ? loadChartbeat : function() { oldonload(); loadChartbeat(); }; }()); </script>   <script> var _comscore = _comscore || []; _comscore.push({ c1: "2", c2: "17986528"}); (function() { if ('object' === typeof bbccookies && bbccookies.cookiesEnabled() && bbccookies.readPolicy('performance')) { var s = document.createElement("script"); var el = document.getElementsByTagName("script")[0]; s.async = true; s.src = (document.location.protocol == "https:" ? "https://web.archive.org/web/20191027084454/https://sb" : "http://b") + ".scorecardresearch.com/beacon.js"; el.parentNode.insertBefore(s, el); } })(); </script> <noscript> <img src="https://web.archive.org/web/20191027084454im_/https://sb.scorecardresearch.com/p?c1=2&c2=17986528&cv=2.0&cj=1" alt="" class="image-hide"/> </noscript>  </body> </html>

CINXE.COM

Contact BBC News online - help, feedback and complaints - BBC News