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clip-path="url(#white_circle_svg__a)"><path d="m12.75 19.25 5.5-5.5m1 2.5v-3.5h-3.5m-2 14.5h.5a1 1 0 0 0 1-1v-2.5a1 1 0 0 0-1-1h-.5a1 1 0 0 0-1 1v2.5a1 1 0 0 0 1 1Zm6 0h.5a1 1 0 0 0 1-1v-5.5a1 1 0 0 0-1-1h-.5a1 1 0 0 0-1 1v5.5a1 1 0 0 0 1 1Zm6 0h.5a1 1 0 0 0 1-1v-12.5a1 1 0 0 0-1-1h-.5a1 1 0 0 0-1 1v12.5a1 1 0 0 0 1 1ZM39.25 20c0 10.631-8.619 19.25-19.25 19.25S.75 30.631.75 20 9.369.75 20 .75 39.25 9.369 39.25 20Z" stroke="url(#market_svg__a)" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></g></svg></span><span id="subNavItem-Mercado" class="text-t7 inline-block">Mercado</span></div><ul class="pb-2" aria-labelledby="subNavItem-Mercado"><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-black hover:text-black" href="/es/marketing"><div class="text-base font-semi-medium"><span class="inline-block arrow-animation">Promociona tu negocio<span class="sr-only">.</span></span></div><div class="text-sm text-shade-70 group-hover:text-black">Llega a nuevos clientes y fidelízalos</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-black hover:text-black" href="/es/facebook-instagram"><div class="text-base font-semi-medium"><span class="inline-block arrow-animation">Promociona en las redes sociales<span class="sr-only">.</span></span></div><div class="text-sm text-shade-70 group-hover:text-black">Integraciones con redes sociales</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-black hover:text-black" href="https://apps.shopify.com/inbox?locale=es" aria-label="Fuente externa: Chatea con los clientes . Shopify Inbox"><div class="text-base font-semi-medium"><span class="inline-block arrow-animation">Chatea con los clientes<span class="sr-only">.</span></span></div><div class="text-sm text-shade-70 group-hover:text-black">Shopify Inbox</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-black hover:text-black" href="/es/email-marketing"><div class="text-base font-semi-medium"><span class="inline-block arrow-animation">Fomenta tu relación con los clientes<span class="sr-only">.</span></span></div><div class="text-sm text-shade-70 group-hover:text-black">Correo electrónico de Shopify</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-black hover:text-black" href="/es/segmentation"><div class="text-base font-semi-medium"><span class="inline-block arrow-animation">Conoce a tu público<span class="sr-only">.</span></span></div><div class="text-sm text-shade-70 group-hover:text-black">Obtén información útil de tus clientes</div></a></li></ul></div><div class="col-span-3 col-start-10 pt-8 -translate-y-[30px]" data-background="transparent_light"><div class="flex items-center border-shade-30 mb-6 border-b pb-4 text-lg"><span aria-hidden="true" class="-ml-2 lg:ml-0 mr-3 md:mr-3 inline-block h-10 w-10"><svg width="40" height="40" fill="none"><g clip-path="url(#white_circle_svg__a)"><path d="M12.75 15.75c0 1.243.75 2.5 2.25 2.5s2.5-1.257 2.5-2.5c0 1.243 1 2.5 2.5 2.5s2.5-1.257 2.5-2.5c0 1.243 1 2.5 2.5 2.5s2.25-1.257 2.25-2.5m-12.5 11.5h10.5a2 2 0 0 0 2-2v-9.067a2 2 0 0 0-.179-.827l-.538-1.184A2 2 0 0 0 24.713 13h-9.425a2 2 0 0 0-1.82 1.172l-.538 1.184a2 2 0 0 0-.18.827v9.067a2 2 0 0 0 2 2Zm3-3.5a2 2 0 0 1 2-2h.5a2 2 0 0 1 2 2v3.5h-4.5v-3.5ZM39.25 20c0 10.631-8.619 19.25-19.25 19.25S.75 30.631.75 20 9.369.75 20 .75 39.25 9.369 39.25 20Z" stroke="url(#manage_svg__a)" stroke-width="1.5" stroke-linecap="round"></path></g></svg></span><span id="subNavItem-Gestiona" class="text-t7 inline-block">Gestiona</span></div><ul class="pb-2" aria-labelledby="subNavItem-Gestiona"><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-black hover:text-black" href="/es/gestiona"><div class="text-base font-semi-medium"><span class="inline-block arrow-animation">Gestiona tu negocio<span class="sr-only">.</span></span></div><div class="text-sm text-shade-70 group-hover:text-black">Sigue las ventas, los pedidos, los informes y estadísticas</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-black hover:text-black" href="/es/analytics"><div class="text-base font-semi-medium"><span class="inline-block arrow-animation">Mide tu rendimiento<span class="sr-only">.</span></span></div><div class="text-sm text-shade-70 group-hover:text-black">Informes y estadísticas</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-black hover:text-black" href="/es/shipping"><div class="text-base font-semi-medium"><span class="inline-block arrow-animation">Envía pedidos más rápido<span class="sr-only">.</span></span></div><div class="text-sm text-shade-70 group-hover:text-black">Shopify Shipping</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-black hover:text-black" href="/es/orders"><div class="text-base font-semi-medium"><span class="inline-block arrow-animation">Gestiona tus existencias y los pedidos<span class="sr-only">.</span></span></div><div class="text-sm text-shade-70 group-hover:text-black">Gestión de inventario y pedidos</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-black hover:text-black" href="/es/capital"><div class="text-base font-semi-medium"><span class="inline-block arrow-animation">Obtén financiamiento comercial<span class="sr-only">.</span></span></div><div class="text-sm text-shade-70 group-hover:text-black">Shopify Capital</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-black hover:text-black" href="/es/flow"><div class="text-base font-semi-medium"><span class="inline-block arrow-animation">Automatiza tu negocio<span class="sr-only">.</span></span></div><div class="text-sm text-shade-70 group-hover:text-black">Shopify Flow</div></a></li></ul></div></div></div><div class="absolute bottom-0 inset-x-0 overflow-hidden z-20"><div class="container grid grid-cols-4 sm:grid-cols-8 md:grid-cols-12 gap-x-gutter gap-y-0"><div class="col-span-12 col-start-1 scheme-white:bg-shade-10 scheme-transparent-light:bg-shade-10 scheme-black:bg-shade-90 scheme-transparent-dark:bg-shade-90 relative after:absolute after:left-full after:top-[-1px] after:w-[100vw] after:h-[calc(100%+1px)] scheme-white:after:bg-shade-10 scheme-transparent-light:after:bg-shade-10 scheme-black:after:bg-shade-90 scheme-transparent-dark:after:bg-shade-90 scheme-black:text-white scheme-transparent-dark:text-white -ml-[var(--margin)] -mt-8 md:mt-0 pl-[var(--margin)] pt-6 before:content-[''] before:absolute before:right-full before:top-[-1px] before:w-[100vw] before:h-[calc(100%+1px)] scheme-white:before:bg-shade-10 scheme-transparent-light:before:bg-shade-10 scheme-black:before:bg-shade-90 scheme-transparent-dark:before:bg-shade-90 border-t scheme-white:border-shade-20 scheme-transparent-light:border-shade-20 scheme-black:border-shade-70 scheme-transparent-dark:border-shade-70 before:border-t scheme-white:before:border-shade-20 scheme-transparent-light:before:border-shade-20 scheme-black:before:border-shade-70 scheme-transparent-dark:before:border-shade-70 after:border-t scheme-white:after:border-shade-20 scheme-transparent-light:after:border-shade-20 scheme-black:after:border-shade-70 scheme-transparent-dark:after:border-shade-70 -translate-y-[30px]" data-background="transparent_light"><ul class="grid grid-cols-12 gap-x-gutter gap-y-0 pb-0"><li class="flex mb-6 pr-4 border-r border-shade-30 last:border-0 col-span-3"><a class="group inline-block w-full text-black hover:text-black" href="https://shopify.dev" aria-label="Fuente externa: Desarrolladores de Shopify . Crea con las API potentes de Shopify"><div class="text-base font-semi-medium"><span class="inline-block arrow-animation">Desarrolladores de Shopify<span class="sr-only">.</span></span></div><div class="text-sm text-shade-70 group-hover:text-black">Crea con las API potentes de Shopify</div></a></li><li class="flex mb-6 pr-4 border-r border-shade-30 last:border-0 col-span-3"><a class="group inline-block w-full text-black hover:text-black" href="/es/plus"><div class="text-base font-semi-medium"><span class="inline-block arrow-animation">Shopify Plus<span class="sr-only">.</span></span></div><div class="text-sm text-shade-70 group-hover:text-black">Una solución de comercio para las marcas digitales en crecimiento</div></a></li><li class="flex mb-6 pr-4 border-r border-shade-30 last:border-0 col-span-3"><a class="group inline-block w-full text-black hover:text-black" href="/es/productos"><div class="text-base font-semi-medium"><span class="inline-block arrow-animation">Todos los productos<span class="sr-only">.</span></span></div><div class="text-sm text-shade-70 group-hover:text-black">Descubre todos los productos y funciones de Shopify</div></a></li></ul></div></div></div></div></li><li class="mr-8 text-base"><div class="flex h-full"><a class="flex items-center hover:underline text-black hover:text-black" href="/es/precios">Precios</a></div></li><li class="mr-8 text-base"><div class="relative flex h-full after:content[""] after:block after:h-[3px] after:w-full after:absolute after:bottom-0 after:scale-0 after:origin-left after:transition-transform after:duration-[350ms] after:ease-[bezier(0.66, 0.66, 0.34, 1.00)] after:motion-reduce:transition-none hover:underline after:bg-black text-black"><button type="button" class="bg-transparent whitespace-nowrap" data-component-name="Recursos-toggle-open" aria-controls="RecursosDesktopMenu" aria-expanded="false" aria-haspopup="true"><span class="mr-3 font-semi-medium">Recursos</span><div aria-hidden="true" class="relative inline-block h-[7px] w-3 cursor-pointer"><div class="inline-block rounded border-b-8 h-2 w-[2px] origin-center transition-all ease-[bezier(0.66, 0.66, 0.34, 1.00)] duration-[350ms] motion-reduce:transition-none border-black bg-black -translate-x-[3px] rotate-[135deg]"></div><div class="inline-block rounded border-b-8 h-2 w-[2px] origin-center transition-all ease-[bezier(0.66, 0.66, 0.34, 1.00)] duration-[350ms] motion-reduce:transition-none border-black bg-black -rotate-[135deg]"></div></div></button></div><div id="RecursosDesktopMenu" class="absolute inset-x-0 top-global-header z-[21] transition-transform duration-[452ms] ease-[cubic-bezier(0.26,1.00,0.48,1.00)] motion-reduce:transition-none before:absolute before:inset-x-0 before:top-0 before:w-full before:h-full before:left-0 before:shadow-xl before:pointer-events-none before:z-10 bg-white text-black bg-white text-black opacity-0 pointer-events-none -translate-y-[10px]"><div class="relative no-scrollbar overflow-y-auto overflow-x-clip max-h-[calc(100vh-72px)] z-20"><div class="container grid grid-cols-4 sm:grid-cols-8 md:grid-cols-12 gap-x-gutter gap-y-0"><div class="col-span-3 col-start-1 pt-8 -translate-y-[30px]" data-background="transparent_light"><div class="flex items-center border-shade-30 mb-6 border-b pb-4 text-lg"><span aria-hidden="true" class="-ml-2 lg:ml-0 mr-3 md:mr-3 inline-block h-10 w-10"><svg width="40" height="40" fill="none"><g clip-path="url(#help-and-support_svg__a)"><circle cx="20" cy="20" r="19.25" stroke="currentColor" stroke-width="1.5"></circle><path d="M20 20v6" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path><path d="M20 16.5a1.5 1.5 0 1 0 0-3 1.5 1.5 0 0 0 0 3Z" fill="currentColor"></path></g></svg></span><span id="subNavItem-Ayuda y atención al cliente" class="text-t7 inline-block">Ayuda y atención al cliente</span></div><ul class="pb-2" aria-labelledby="subNavItem-Ayuda y atención al cliente"><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-black hover:text-black" href="https://help.shopify.com/es/" aria-label="Fuente externa: Ayuda y atención al cliente . Obtén atención al cliente 24/7"><div class="text-base font-semi-medium"><span class="inline-block arrow-animation">Ayuda y atención al cliente<span class="sr-only">.</span></span></div><div class="text-sm text-shade-70 group-hover:text-black">Obtén atención al cliente 24/7</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-black hover:text-black" href="/es/blog"><div class="text-base font-semi-medium"><span class="inline-block arrow-animation">Blog de Shopify<span class="sr-only">.</span></span></div><div class="text-sm text-shade-70 group-hover:text-black">Consejos de estrategia comercial</div></a></li></ul></div><div class="col-span-6 col-start-4 pt-8 -translate-y-[30px]" data-background="transparent_light"><div class="flex items-center border-shade-30 mb-6 border-b pb-4 text-lg"><span aria-hidden="true" class="-ml-2 lg:ml-0 mr-3 md:mr-3 inline-block h-10 w-10"><svg width="40" height="40" fill="none"><g clip-path="url(#white_circle_svg__a)" stroke="currentColor" stroke-width="1.5"><circle cx="20" cy="20" r="19.25"></circle><path d="m22.023 15.04 3 3M12.75 27.25l4.25-1 9.95-9.95a1 1 0 0 0 0-1.413l-1.837-1.836a1 1 0 0 0-1.414 0L13.75 23l-1 4.25Z" stroke-linecap="round" stroke-linejoin="round"></path></g></svg></span><span id="subNavItem-Temas populares" class="text-t7 inline-block">Temas populares</span></div><ul class="pb-2 columns-2" aria-labelledby="subNavItem-Temas populares"><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-black hover:text-black" href="/es/blog/tutorial-shopify"><div class="text-base font-semi-medium"><span class="inline-block arrow-animation">¿Qué es Shopify?<span class="sr-only">.</span></span></div><div class="text-sm text-shade-70 group-hover:text-black">Cómo funciona nuestra plataforma de comercio</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-black hover:text-black" href="/es/blog/topics/historias-de-éxito"><div class="text-base font-semi-medium"><span class="inline-block arrow-animation">Historias de fundadores<span class="sr-only">.</span></span></div><div class="text-sm text-shade-70 group-hover:text-black">Aprende de comerciantes exitosos</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-black hover:text-black" href="/es/blog/como-construir-una-marca-que-haga-crecer-tu-negocio"><div class="text-base font-semi-medium"><span class="inline-block arrow-animation">Promoción de marca<span class="sr-only">.</span></span></div><div class="text-sm text-shade-70 group-hover:text-black">Crea tu marca desde cero.</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-black hover:text-black" href="/es/blog/18108960-como-escribir-un-plan-de-marketing-perfecto-para-tu-tienda-online"><div class="text-base font-semi-medium"><span class="inline-block arrow-animation">Marketing<span class="sr-only">.</span></span></div><div class="text-sm text-shade-70 group-hover:text-black">Crea un plan de marketing</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-black hover:text-black" href="/es/blog/seo-para-ecommerce"><div class="text-base font-semi-medium"><span class="inline-block arrow-animation">SEO de ecommerce<span class="sr-only">.</span></span></div><div class="text-sm text-shade-70 group-hover:text-black">Mejora tu calificación en las búsquedas</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-black hover:text-black" href="/es/blog/topics/social-media"><div class="text-base font-semi-medium"><span class="inline-block arrow-animation">Estrategia en redes sociales<span class="sr-only">.</span></span></div><div class="text-sm text-shade-70 group-hover:text-black">Convierte las redes sociales en ventas</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-black hover:text-black" href="/es/blog/shopify-plus-plataforma-escalable"><div class="text-base font-semi-medium"><span class="inline-block arrow-animation">Crecimiento empresarial<span class="sr-only">.</span></span></div><div class="text-sm text-shade-70 group-hover:text-black">Expande tu negocio</div></a></li></ul></div><div class="col-span-3 col-start-10 pt-8 scheme-white:bg-shade-10 scheme-transparent-light:bg-shade-10 scheme-black:bg-shade-90 scheme-transparent-dark:bg-shade-90 pl-10 relative after:absolute after:left-full after:top-[-1px] after:w-[100vw] after:h-[calc(100%+1px)] scheme-white:after:bg-shade-10 scheme-transparent-light:after:bg-shade-10 scheme-black:after:bg-shade-90 scheme-transparent-dark:after:bg-shade-90 scheme-black:text-white scheme-transparent-dark:text-white border-l scheme-white:border-shade-20 scheme-transparent-light:border-shade-20 scheme-black:border-shade-70 scheme-transparent-dark:border-shade-70 -translate-y-[30px]" data-background="transparent_light"><div class="flex items-center border-shade-30 mb-6 border-b pb-4 text-lg"><span aria-hidden="true" class="-ml-2 lg:ml-0 mr-3 md:mr-3 inline-block h-10 w-10"><svg width="40" height="40" fill="none"><g clip-path="url(#white_circle_svg__a)" stroke="currentColor" stroke-width="1.5"><circle cx="20" cy="20" r="19.25"></circle><path d="M16.75 16.75v-2a2 2 0 0 1 2-2h2.5a2 2 0 0 1 2 2v2m-2 4v1.5a1 1 0 0 1-1 1h-.5a1 1 0 0 1-1-1v-1.5m2.5 0a1 1 0 0 0-1-1h-.5a1 1 0 0 0-1 1m2.5 0h6m-8.5 0h-6m2 6.5h10.5a2 2 0 0 0 2-2v-6.5a2 2 0 0 0-2-2h-10.5a2 2 0 0 0-2 2v6.5a2 2 0 0 0 2 2Z"></path></g></svg></span><span id="subNavItem-Herramientas esenciales" class="text-t7 inline-block">Herramientas esenciales</span></div><ul class="pb-2" aria-labelledby="subNavItem-Herramientas esenciales"><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-black hover:text-black" href="/es/herramientas/generador-de-logos"><div class="text-base font-semi-medium"><span class="inline-block arrow-animation">Generador de logos<span class="sr-only">.</span></span></div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-black hover:text-black" href="https://www.shopify.com/stock-photos" aria-label="Fuente externa: Fotos de stock ."><div class="text-base font-semi-medium"><span class="inline-block arrow-animation">Fotos de stock<span class="sr-only">.</span></span></div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-black hover:text-black" href="/es/blog/113131717-ejemplo-de-plan-de-negocios"><div class="text-base font-semi-medium"><span class="inline-block arrow-animation">Plantilla del plan de negocios<span class="sr-only">.</span></span></div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-black hover:text-black" href="https://www.linkpop.com/es" aria-label="Fuente externa: Herramienta de link en la bío ."><div class="text-base font-semi-medium"><span class="inline-block arrow-animation">Herramienta de link en la bío<span class="sr-only">.</span></span></div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-black hover:text-black" href="/es/herramientas/generador-de-codigo-qr"><div class="text-base font-semi-medium"><span class="inline-block arrow-animation">Generador de códigos QR<span class="sr-only">.</span></span></div></a></li></ul></div></div></div></div></li></ul></nav><div class="ml-auto"><ul class="lg:flex hidden items-center"><li class="mr-8 text-base"><a class="whitespace-nowrap hover:underline text-black" href="/es/login?ui_locales=es" data-component-name="login">Iniciar sesión</a></li><li class="leading-[0]"><a href="https://accounts.shopify.com/store-create?locale=es&language=es&signup_page=https%3A%2F%2Fwww.shopify.com%2Fes%2Fherramientas%2Fgenerador-politica-de-privacidad%2Freembolso&signup_types%5B%5D=paid_trial_experience" class="inline-block self-center overflow-hidden max-w-full ring-inset rounded-button font-button-font font-button-weight tracking-button-tracking transition-all duration-150 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stop-color="#32386C"></stop></linearGradient><linearGradient id="paint3_linear_41_662" x1="27.4622" y1="16.9104" x2="21.7852" y2="22.9621" gradientUnits="userSpaceOnUse"><stop stop-color="#A8B1EB"></stop><stop offset="1" stop-color="#4F58AA"></stop></linearGradient></defs></svg></header><main role="main" id="main" tabindex="-1" class="focus-visible:outline-none"><section class="grid gap-y-2xl grid-cols-full text-section-light-text relative pt-hero-top pb-0 bg-cover bg-center bg-lavender-10 !bg-hero-gradient [&>div]:min-h-min [&>div>div]:md:!col-span-8" data-section-name="" data-component-name="hero" data-viewable-component="true" data-mode="light" style="background-image:linear-gradient(rgba(255,255,255,0.7),rgba(255,255,255,0.7)), url()"><div class="container grid grid-cols-4 sm:grid-cols-8 md:grid-cols-12 gap-x-gutter gap-y-xl min-h-[420px] md:min-h-[440px] lg:min-h-[480px] xl:min-h-[600px]"><div class="col-span-4 xs:col-span-4 sm:col-span-8 md:col-span-6 col-start-1 flex flex-col sm:!col-span-6 py-3xl self-end gap-y-md"><div data-component-name="heading-button-group" class="flex flex-col gap-md" data-mode="light"><div class="text-left text-section-light-text" data-mode="light" data-component-name="heading-group"><p class="text-base tracking-ff-tight font-bold uppercase leading-none pb-xs text-eyebrow-light-text" data-component-name="kicker">HERRAMIENTAS GRATUITAS</p><h1 class="richtext text-t2 text-balance" data-component-name="heading" data-viewable-component="true">Generador de política de devolución gratis</h1></div><div><div data-component-name="button-group" data-mode="light"><div class="flex gap-y-sm flex-wrap gap-x-sm justify-start"><a href="#ToolContent" class="inline-block self-center overflow-hidden max-w-full px-button-px py-button-py ring-inset rounded-button font-button-font font-button-weight tracking-button-tracking transition-all duration-150 focus-visible:outline-2 focus-visible:outline-offset-2 focus-visible:outline-state-focus focus-visible:outline md:px-button-lg-px md:py-button-lg-py text-button-lg-size border-2 text-button-light-primary-text bg-button-light-primary-bg border-button-light-primary-border ring-button-light-primary-border hover:text-button-light-primary-text-hover hover:bg-button-light-primary-bg-hover hover:border-button-light-primary-border-hover hover:ring-button-light-primary-border-hover focus:text-button-light-primary-text-focus focus:bg-button-light-primary-bg-focus focus:border-button-light-primary-border-focus focus:ring-button-light-primary-border-focus active:text-button-light-primary-text-active active:bg-button-light-primary-bg-active active:border-button-light-primary-border-active active:ring disabled:text-button-light-primary-text-disabled disabled:bg-button-light-primary-bg-disabled disabled:border-button-light-primary-border-disabled disabled:ring-button-light-primary-border-disabled" data-component-name="button" data-mode="light" target="">Crear política de devoluciones</a></div></div></div></div></div></div></section><section class="grid gap-y-2xl grid-cols-full pb-0 bg-section-light-bg text-section-light-text pt-4xl container" data-section-name="" data-component-name="" data-viewable-component="true" data-mode="light"><div id="ToolContent"><div itemscope="" itemType="https://schema.org/HowTo"><meta itemProp="name" content="Plantilla de política de reembolso para tu sitio web"/><meta itemProp="description" content="Una buena política de reembolso o devolución puede proteger a tu empresa y ayudarte a ganar la confianza de tus clientes, pero debes asegurarte de que tu lenguaje sea claro y conciso, ya que esto es extremadamente importante. Nuestra plantilla de política de devolución puede ayudarte a generar una política de reembolso o devolución lista para usar y con un diseño profesional."/><div itemProp="step" itemscope="" itemType="http://schema.org/HowToStep"><meta itemProp="position" content="0"/><meta itemProp="name" content="Plantilla de política de reembolso para tu sitio web"/><h2 class="richtext text-legacy-gray-90 font-extrabold text-[1.75em] mb-5 lg:text-[2.5em] md:mb-[14px] ld:mb-3 text-center mt-0 !mb-2xl">Plantilla de política de reembolso para tu sitio web</h2><div itemProp="itemListElement" itemscope="" itemType="http://schema.org/HowToDirection"><meta itemProp="position" content="0-0"/><meta itemProp="text" content="Una buena política de reembolso o devolución puede proteger a tu empresa y ayudarte a ganar la confianza de tus clientes, pero debes asegurarte de que tu lenguaje sea claro y conciso, ya que esto es extremadamente importante. Nuestra plantilla de política de devolución puede ayudarte a generar una política de reembolso o devolución lista para usar y con un diseño profesional."/><p class="richtext text-legacy-gray-70 mb-[16px] text-base [&_a]:!font-normal">Una buena política de reembolso o devolución puede proteger a tu empresa y ayudarte a ganar la confianza de tus clientes, pero debes asegurarte de que tu lenguaje sea claro y conciso, ya que esto es extremadamente importante. Nuestra plantilla de política de devolución puede ayudarte a generar una política de reembolso o devolución lista para usar y con un diseño profesional.</p></div><div itemProp="itemListElement" itemscope="" itemType="http://schema.org/HowToDirection"><meta itemProp="position" content="0-1"/><meta itemProp="text" content="Añade tu información en el siguiente generador de políticas de reembolso y te enviaremos una política personalizada y gratuita para tu empresa por correo electrónico."/><p class="richtext text-legacy-gray-70 mb-[16px] text-base [&_a]:!font-normal">Añade tu información en el siguiente generador de políticas de reembolso y te enviaremos una política personalizada y gratuita para tu empresa por correo electrónico.</p></div></div></div></div></section><section class="grid grid-cols-full pb-0 bg-section-light-bg text-section-light-text pt-xl container gap-md" data-section-name="" data-component-name="" data-viewable-component="true" data-mode="light"><h2 class="richtext text-legacy-gray-90 text-xl lg:text-2xl lg:mb-5 text-center mb-0">Obtén tu política de reembolso y una prueba gratis de Shopify</h2><form method="post" action="/es/herramientas/generador-politica-de-privacidad/reembolso" class="flex flex-col mb-8 md:mb-0" data-discover="true"><div class="mb-8"><input type="hidden" class="hidden" id="url" name="url" value="https://growth-tools.shopifycloud.com/es/herramientas/generador-politica-de-privacidad/crear.json"/><div class="w-full flex justify-between border-b border-legacy-gray-30 mb-8 flex-col md:flex-row pb-[22px] md:pb-[0]"><div><h3 class="mb-4 text-black text-xl lg:text-2xl">Añade la información de tu empresa</h3></div><div class="flex items-end pb-4"><span class="w-max text-legacy-gray-70 inline text-sm font-extrabold">PASO 1 DE 2</span><span class="w-max"><span class="w-[10px] h-[10px] inline-block rounded-full ml-2.5 bg-legacy-green-70"></span><span class="w-[10px] h-[10px] inline-block rounded-full ml-2.5 bg-shade-25"></span></span></div></div><div class=""><div><div class="grid grid-cols-1 md:gap-x-8 md:grid-cols-3"><div class="mb-[15px] w-full relative"><label class="relative mb-[15px]"><span id="MessageId_user[company_name]" class="transition-all duration-150 absolute left-4 -top-4 text-xs font-normal z-10 translate-y-[3px] opacity-0">Nombre de la compañía</span><input type="text" placeholder="Nombre de la compañía" aria-describedby="MessageId_user[company_name]" class="w-full h-[3.2em] px-3.5 text-legacy-gray-90 text-base placeholder:text-legacy-gray-70 ring-1 ring-legacy-gray-70 bg-white rounded focus:text-black focus:outline-0 focus:ring-2 focus:ring-legacy-green-70 py-4" name="user[company_name]" required=""/></label></div><div class="mb-[15px] w-full relative"><label class="relative mb-[15px]"><span id="MessageId_user[email]" class="transition-all duration-150 absolute left-4 -top-4 text-xs font-normal z-10 translate-y-[3px] opacity-0">Tu correo electrónico</span><input type="email" placeholder="Tu correo electrónico" aria-describedby="MessageId_user[email]" class="w-full h-[3.2em] px-3.5 text-legacy-gray-90 text-base placeholder:text-legacy-gray-70 ring-1 ring-legacy-gray-70 bg-white rounded focus:text-black focus:outline-0 focus:ring-2 focus:ring-legacy-green-70 py-4" name="user[email]" required=""/></label><p class="text-xs text-legacy-gray-70 mt-[15px]">Cuando introduces tu correo electrónico, aceptas recibir mensajes de marketing de Shopify.</p><div class="text-[#6b7177] absolute top-4 right-4 cursor-pointer after:content-[attr(data-tooltip)] after:text-xs after:shadow-md after:whitespace-nowrap after:bg-white after:rounded after:p-2 after:hidden after:absolute after:translate-x-[-50%] hover:after:block" data-tooltip="Se política de reembolso te enviará a este correo electrónico"></div></div></div><div class="grid grid-cols-1 md:gap-x-8 md:grid-cols-3"><div class="col-start-1 col-end-3 mb-[15px] w-full relative"><label class="relative mb-[15px]"><span id="MessageId_user[address]" class="transition-all duration-150 absolute left-4 -top-4 text-xs font-normal z-10 translate-y-[3px] opacity-0">Dirección</span><input type="text" placeholder="Dirección" aria-describedby="MessageId_user[address]" class="w-full h-[3.2em] px-3.5 text-legacy-gray-90 text-base placeholder:text-legacy-gray-70 ring-1 ring-legacy-gray-70 bg-white rounded focus:text-black focus:outline-0 focus:ring-2 focus:ring-legacy-green-70 py-4" name="user[address]"/></label></div><div class="mb-[15px] w-full relative"><label class="relative mb-[15px]"><span id="MessageId_user[city]" class="transition-all duration-150 absolute left-4 -top-4 text-xs font-normal z-10 translate-y-[3px] opacity-0">Localidad</span><input type="text" placeholder="Localidad" aria-describedby="MessageId_user[city]" class="w-full h-[3.2em] px-3.5 text-legacy-gray-90 text-base placeholder:text-legacy-gray-70 ring-1 ring-legacy-gray-70 bg-white rounded focus:text-black focus:outline-0 focus:ring-2 focus:ring-legacy-green-70 py-4" name="user[city]"/></label></div></div><div class="grid grid-cols-1 md:gap-x-8 md:grid-cols-3"><div class="mb-[15px] w-full relative"><label class="relative mb-[15px]"><span id="MessageId_user[zip]" class="transition-all duration-150 absolute left-4 -top-4 text-xs font-normal z-10 translate-y-[3px] opacity-0">Código postal</span><input type="text" placeholder="Código postal" aria-describedby="MessageId_user[zip]" class="w-full h-[3.2em] px-3.5 text-legacy-gray-90 text-base placeholder:text-legacy-gray-70 ring-1 ring-legacy-gray-70 bg-white rounded focus:text-black focus:outline-0 focus:ring-2 focus:ring-legacy-green-70 py-4" name="user[zip]"/></label></div></div><div class="grid grid-cols-1 md:gap-x-8 md:grid-cols-3"><fieldset class="mb-4 flex-1 text-left [&>div>select]:text-base [&>div>select]:pt-[1.375rem] [&>div>select]:pb-1"><div class="relative w-full text-black bg-white rounded inline-block border border-transparent shadow-[0_0_0_1px] shadow-legacy-gray-70 ease-[ease] duration-300 transition-all focus:shadow-[0_0_0_2px] focus:shadow-legacy-green-70"><label class="absolute top-1.5 left-4 text-xs text-legacy-gray-80" for="user[country]">País/región</label><select name="user[country]" id="user[country]" class=" block w-full text-lg appearance-none bg-transparent px-[0.9em] pt-4 pb-2 " aria-describedby=""></select><svg class="absolute top-1/2 right-[2.4em] transform -translate-y-1/2 pointer-events-none" width="2" height="20" viewBox="0 0 2 20" fill="none" xmlns="http://www.w3.org/2000/svg"><rect x="1.23312" y="0.256557" width="0.513115" height="19.4869" fill="white" stroke="#C4CDD5" stroke-width="0.513115"></rect></svg><svg class="w-4 h-auto absolute top-1/2 right-[0.9em] transform -translate-y-1/2 pointer-events-none" fill="none" viewBox="0 0 13 6"><path fill="#919EAB" fill-rule="evenodd" d="m7.207 6-4.89-4.7L3.635 0l3.553 3.415L10.634.009l1.336 1.284L7.207 6Z" clip-rule="evenodd"></path></svg></div></fieldset><div class="mb-[15px] w-full relative"><label class="relative mb-[15px]"><span id="MessageId_user[province]" class="transition-all duration-150 absolute left-4 -top-4 text-xs font-normal z-10 translate-y-[3px] opacity-0">Estado/provincia</span><input type="text" placeholder="Estado/provincia" aria-describedby="MessageId_user[province]" class="w-full h-[3.2em] px-3.5 text-legacy-gray-90 text-base placeholder:text-legacy-gray-70 ring-1 ring-legacy-gray-70 bg-white rounded focus:text-black focus:outline-0 focus:ring-2 focus:ring-legacy-green-70 py-4" name="user[province]"/></label></div></div></div></div></div><div class="[&*h3]:mb-5 mb-8"><div class="w-full flex justify-between border-b border-legacy-gray-30 mb-8 flex-col md:flex-row pb-[22px] md:pb-[0]"><div><h3 class="mb-4 text-black text-xl lg:text-2xl">Añade la información de tu sitio web</h3></div><div class="flex items-end pb-4"><span class="w-max text-legacy-gray-70 inline text-sm font-extrabold">PASO 2 DE 2</span><span class="w-max"><span class="w-[10px] h-[10px] inline-block rounded-full ml-2.5 bg-legacy-green-70"></span><span class="w-[10px] h-[10px] inline-block rounded-full ml-2.5 bg-legacy-green-70"></span></span></div></div><div class="grid grid-cols-1 md:grid-cols-3 md:gap-x-8"><div class="col-start-1 col-end-3 mb-[15px] w-full relative"><label class="relative mb-[15px]"><span id="MessageId_website" class="transition-all duration-150 absolute left-4 -top-4 text-xs font-normal z-10 translate-y-[3px] opacity-0">Sitio web</span><input type="text" placeholder="Sitio web" aria-describedby="MessageId_website" class="w-full h-[3.2em] px-3.5 text-legacy-gray-90 text-base placeholder:text-legacy-gray-70 ring-1 ring-legacy-gray-70 bg-white rounded focus:text-black focus:outline-0 focus:ring-2 focus:ring-legacy-green-70 py-4" name="website" pattern="(http(s)?:\/\/.)?(www\.)?[\-a-zA-Z0-9]{1,63}\.[a-z0-9]{2,63}\b([\-a-zA-Z0-9@:%_\+.~#?&\/=]*)"/></label></div><div data-component-name="checkbox-input" class="flex items-baseline col-start-1 col-end-3"><input name="using_cookies" aria-describedby="using_cookies" class="z-10 w-[20px] h-[20px] absolute opacity-0 [&+div]:checked:ring-0 [&+div>svg]:scale-0 [&+div>svg]:checked:scale-100 [&+div]:focus-visible:outline [&+div]:focus-visible:outline-state-focus [&+div]:focus-visible:outline-[3px] [&+div]:focus-visible:outline-offset-[3px] [&+div]:disabled:bg-transparent [&+div]:disabled:hover:opacity-100 [&+div]:checked:bg-legacy-green-70 [&+div]:hover:checked:opacity-80 [&+div]:disabled:checked:bg-shade-30 [&+div]:hover:ring-shade-50 [&+div]:active:ring-shade-70 [&+div]:disabled:ring-shade-30" id="using_cookies" type="checkbox" checked=""/><div class="relative transition-all w-[20px] h-[20px] ring-1 rounded default:ring-shade-60"></div><div class="relative -top-1 left-2"><label class="text-base text-black" for="using_cookies">Mi sitio web usa cookies</label></div></div><div class="hidden mb-[15px] w-full relative"><label class="relative mb-[15px]"><span id="MessageId_kind" class="transition-all duration-150 absolute left-4 -top-4 text-xs font-normal z-10 translate-y-[3px] opacity-0"></span><input type="text" aria-describedby="MessageId_kind" class="w-full h-[3.2em] px-3.5 text-legacy-gray-90 text-base placeholder:text-legacy-gray-70 ring-1 ring-legacy-gray-70 bg-white rounded focus:text-black focus:outline-0 focus:ring-2 focus:ring-legacy-green-70 py-4" name="kind" value="refund"/></label></div></div></div><button type="submit" class="inline-block self-center overflow-hidden max-w-full px-button-px py-button-py ring-inset rounded-button font-button-font font-button-weight tracking-button-tracking transition-all duration-150 focus-visible:outline-2 focus-visible:outline-offset-2 focus-visible:outline-state-focus focus-visible:outline md:px-button-lg-px md:py-button-lg-py text-button-lg-size border-2 text-button-light-primary-text bg-button-light-primary-bg border-button-light-primary-border ring-button-light-primary-border hover:text-button-light-primary-text-hover hover:bg-button-light-primary-bg-hover hover:border-button-light-primary-border-hover hover:ring-button-light-primary-border-hover focus:text-button-light-primary-text-focus focus:bg-button-light-primary-bg-focus focus:border-button-light-primary-border-focus focus:ring-button-light-primary-border-focus active:text-button-light-primary-text-active active:bg-button-light-primary-bg-active active:border-button-light-primary-border-active active:ring disabled:text-button-light-primary-text-disabled disabled:bg-button-light-primary-bg-disabled disabled:border-button-light-primary-border-disabled disabled:ring-button-light-primary-border-disabled" data-component-name="form-button">Enviadme mi política de devolución</button></form></section><section class="grid gap-y-2xl grid-cols-full pb-4xl bg-section-light-bg text-section-light-text pt-4xl" data-section-name="" data-component-name="" data-viewable-component="true" data-mode="light"><div itemType="https://schema.org/Product" itemscope="" class="overflow-hidden"><meta itemProp="name" content="Free privacy policy generator"/><div class="bg-rating-section undefined" itemProp="aggregateRating" itemscope="" itemType="https://schema.org/AggregateRating"><meta itemProp="ratingValue" content="4.77"/><meta itemProp="reviewCount" content="2716"/><div class="current-rating py-[50px] flex flex-col items-center"><p class="richtext text-t5 sm:text-[26px] mb-5 sm:mb-[26px] text-center font-bold tracking-normal px-md">Únete a los miles de clientes satisfechos que adoran nuestra herramienta</p><form><fieldset class="flext justify-center items-center" id="stars" disabled=""><div class="inline-block cursor-pointer"><input class="hidden" type="radio" id="rating-1" name="rating" checked="" value="1"/><label for="rating-1" class="inline-block indent-[9999px] w-[0.5em] whitespace-nowrap">1</label><span class="inline-block indent-[-9999px]"><svg width="24" height="25" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M22.179 9.391L15.7 8.457 12.782 2.59A.866.866 0 0012 2.1c-.31 0-.62.163-.782.49L8.3 8.456l-6.478.934c-.726.105-1.012 1.016-.481 1.53l4.672 4.52-1.107 6.41a.889.889 0 00.862 1.05.87.87 0 00.4-.1L12 19.757l5.832 3.042c.132.069.268.1.4.1a.89.89 0 00.863-1.048l-1.109-6.411 4.673-4.52c.532-.514.245-1.425-.48-1.53z" fill="#000"></path></svg></span></div><div class="inline-block cursor-pointer"><input class="hidden" type="radio" id="rating-2" name="rating" checked="" value="2"/><label for="rating-2" class="inline-block indent-[9999px] w-[0.5em] whitespace-nowrap">2</label><span class="inline-block indent-[-9999px]"><svg width="24" height="25" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M22.179 9.391L15.7 8.457 12.782 2.59A.866.866 0 0012 2.1c-.31 0-.62.163-.782.49L8.3 8.456l-6.478.934c-.726.105-1.012 1.016-.481 1.53l4.672 4.52-1.107 6.41a.889.889 0 00.862 1.05.87.87 0 00.4-.1L12 19.757l5.832 3.042c.132.069.268.1.4.1a.89.89 0 00.863-1.048l-1.109-6.411 4.673-4.52c.532-.514.245-1.425-.48-1.53z" fill="#000"></path></svg></span></div><div class="inline-block cursor-pointer"><input class="hidden" type="radio" id="rating-3" name="rating" checked="" value="3"/><label for="rating-3" class="inline-block indent-[9999px] w-[0.5em] whitespace-nowrap">3</label><span class="inline-block indent-[-9999px]"><svg width="24" height="25" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M22.179 9.391L15.7 8.457 12.782 2.59A.866.866 0 0012 2.1c-.31 0-.62.163-.782.49L8.3 8.456l-6.478.934c-.726.105-1.012 1.016-.481 1.53l4.672 4.52-1.107 6.41a.889.889 0 00.862 1.05.87.87 0 00.4-.1L12 19.757l5.832 3.042c.132.069.268.1.4.1a.89.89 0 00.863-1.048l-1.109-6.411 4.673-4.52c.532-.514.245-1.425-.48-1.53z" fill="#000"></path></svg></span></div><div class="inline-block cursor-pointer"><input class="hidden" type="radio" id="rating-4" name="rating" checked="" value="4"/><label for="rating-4" class="inline-block indent-[9999px] w-[0.5em] whitespace-nowrap">4</label><span class="inline-block indent-[-9999px]"><svg width="24" height="25" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M22.179 9.391L15.7 8.457 12.782 2.59A.866.866 0 0012 2.1c-.31 0-.62.163-.782.49L8.3 8.456l-6.478.934c-.726.105-1.012 1.016-.481 1.53l4.672 4.52-1.107 6.41a.889.889 0 00.862 1.05.87.87 0 00.4-.1L12 19.757l5.832 3.042c.132.069.268.1.4.1a.89.89 0 00.863-1.048l-1.109-6.411 4.673-4.52c.532-.514.245-1.425-.48-1.53z" fill="#000"></path></svg></span></div><div class="inline-block cursor-pointer"><input class="hidden" type="radio" id="rating-5" name="rating" checked="" value="5"/><label for="rating-5" class="inline-block indent-[9999px] w-[0.5em] whitespace-nowrap">5</label><span class="inline-block indent-[-9999px]"><svg width="24" height="25" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M22.179 9.391L15.7 8.457 12.782 2.59A.866.866 0 0012 2.1c-.31 0-.62.163-.782.49L8.3 8.456l-6.478.934c-.726.105-1.012 1.016-.481 1.53l4.672 4.52-1.107 6.41a.889.889 0 00.862 1.05.87.87 0 00.4-.1L12 19.757l5.832 3.042c.132.069.268.1.4.1a.89.89 0 00.863-1.048l-1.109-6.411 4.673-4.52c.532-.514.245-1.425-.48-1.53z" fill="#000"></path></svg></span></div></fieldset></form><p class="richtext text-body-sm text-center mt-1 text-legacy-gray-70">4.77/5 en promedio de 2716 calificaciones</p></div></div></div></section><section class="container py-8 md:py-12 text-center"><p class="richtext text-legacy-gray-70 inline-block text-base">Estas plantillas de ejemplo no implican un asesoramiento legal. Al utilizarlas, aceptas  </p><button class="underline inline-block hover:no-underline">este descargo de responsabilidad.</button><p class="richtext text-legacy-gray-70 inline-block text-base"></p></section><section class="grid-cols-full pb-4xl bg-section-light-bg text-section-light-text pt-4xl container flex flex-col sm:flex-row md:py-12 gap-2xl" data-section-name="" data-component-name="" data-viewable-component="true" data-mode="light"><div class="mb-8 sm:mb-0 w-full sm:w-1/2 undefined"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 45 45" aria-hidden="true" class="w-[45px] mb-4 fill-jalapeño-70 [&_path]:fill-jalapeño-70"><path fill="currentColor" fill-rule="evenodd" d="M35 21.5a.5.5 0 0 0-.5-.5h-24a.5.5 0 0 0-.5.5v18a.5.5 0 0 0 .5.5h24a.5.5 0 0 0 .5-.5v-18ZM15.5 18h14v-6.5C29.5 7.916 26.584 5 23 5h-1a6.508 6.508 0 0 0-6.5 6.5V18ZM38 21.5v18c0 1.93-1.57 3.5-3.5 3.5h-24C8.57 43 7 41.43 7 39.5v-18c0-1.93 1.57-3.5 3.5-3.5h2v-6.5C12.5 6.262 16.762 2 22 2h1c5.238 0 9.5 4.262 9.5 9.5V18h2c1.93 0 3.5 1.57 3.5 3.5ZM25.562 34.684a1 1 0 0 1-.95 1.316h-4.224a1 1 0 0 1-.95-1.316l1.758-3.994A2.99 2.99 0 0 1 19.5 28a3 3 0 1 1 6 0 2.99 2.99 0 0 1-1.696 2.69l1.758 3.994Z" clip-rule="evenodd"></path></svg><h3 class="richtext text-body-base text-legacy-gray-90 font-bold mb-3">Política de privacidad</h3><p class="richtext text-legacy-gray-70 mb-4 text-base">Las políticas de privacidad son obligatorias por ley en muchos países y además son una buena manera de ayudarte a ganar la confianza de tus clientes.</p><p class="text-body-base"><a target="_blank" href="/es/herramientas/generador-politica-de-privacidad" rel="noreferrer" class="underline hover:no-underline font-normal">Genera una política de privacidad</a></p></div><div class="mb-8 sm:mb-0 w-full sm:w-1/2 undefined"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 36 40" class="w-[45px] mb-4 fill-jalapeño-70 [&_path]:fill-jalapeño-70"><path d="M22.47 6h-6.53v2H22v30H2V8h6V6H1.53C.68 6 0 6.68 0 7.53v30.94C0 39.32.68 40 1.53 40h20.94c.85 0 1.53-.68 1.53-1.53V7.53C24 6.68 23.32 6 22.47 6z"></path><path d="M13.45 0h-2.96C9.12 0 8 1.12 8 2.49v8.02C8 11.88 9.12 13 10.49 13h2.96c1.37 0 2.49-1.12 2.49-2.49V2.49c0-1.37-1.12-2.49-2.49-2.49zM14 10.51c-.06.27-.28.49-.55.49h-2.96a.49.49 0 01-.49-.49V2.49c0-.27.22-.49.49-.49h2.96c.27 0 .49.22.55.49v8.02zM20 19c0 .55-.45 1-1 1h-9c-.55 0-1-.45-1-1s.45-1 1-1h9c.55 0 1 .45 1 1zm0 6c0 .55-.45 1-1 1h-9c-.55 0-1-.45-1-1s.45-1 1-1h9c.55 0 1 .45 1 1zm0 6c0 .55-.45 1-1 1h-9c-.55 0-1-.45-1-1s.45-1 1-1h9c.55 0 1 .45 1 1zM8 31c0 1.1-.9 2-2 2s-2-.9-2-2 .9-2 2-2 2 .9 2 2zm0-6c0 1.1-.9 2-2 2s-2-.9-2-2 .9-2 2-2 2 .9 2 2zm0-6c0 1.1-.9 2-2 2s-2-.9-2-2 .9-2 2-2 2 .9 2 2zm24.68 12.39c-.26.37-.69.61-1.18.61H30c.74 0 1.38.72 1.48 1.62-.54.44-1.03.98-1.48 1.6a8.44 8.44 0 00-1.48-1.6c.1-.9.74-1.62 1.48-1.62h-1.5c-.49 0-.92-.24-1.18-.61-.51.67-.82 1.55-.82 2.5 0 .19.01.38.04.55.01.09.02.18.04.27 1.18.67 2 1.85 2.54 2.93.63 1.25.88 2.36.88 2.36s.25-1.11.88-2.36c.54-1.08 1.36-2.26 2.54-2.93.02-.09.03-.18.04-.27.03-.17.04-.36.04-.55 0-.95-.31-1.83-.82-2.5zM31.5 2h-3c-.83 0-1.5.7-1.5 1.55V6h2V4h2v2h2V3.55C33 2.7 32.33 2 31.5 2zM33 8v22.45c0 .35-.11.68-.32.94-.26.37-.69.61-1.18.61h-3c-.49 0-.92-.24-1.18-.61-.21-.26-.32-.59-.32-.94V8h2v22h2V8h2z"></path><path d="M36 8.49V18c0 .55-.45 1-1 1s-1-.45-1-1V8.49a.49.49 0 00-.49-.49H27c-.55 0-1-.45-1-1s.45-1 1-1h6.51C34.88 6 36 7.12 36 8.49z"></path></svg><h3 class="richtext text-body-base text-legacy-gray-90 font-bold mb-3">Política de términos del servicio</h3><p class="richtext text-legacy-gray-70 mb-4 text-base">Informa a tus visitantes sobre las cosas que pueden y no pueden hacer cuando compran en tu sitio.</p><p class="text-body-base"><a target="_blank" href="/es/herramientas/generador-politica-de-privacidad/terminos-condiciones" rel="noreferrer" class="underline hover:no-underline font-normal">Obtén una política de términos del servicio</a></p></div></section><section class="grid gap-y-2xl grid-cols-full pb-4xl bg-section-light-bg text-section-light-text pt-4xl container" data-section-name="" data-component-name="" data-viewable-component="true" data-mode="light"><section itemscope="" itemType="https://schema.org/FAQPage"><h2 class="richtext text-legacy-gray-90 text-2xl lg:text-3xl mb-5 lg:mb-[18px] text-center">Preguntas frecuentes</h2><div><div class="grid border-b transition-all duration-[400ms] ease-[cubic-bezier(0.40,0.00,0.20,1.00)] grid-rows-[max-content_0fr] mb-4" itemProp="mainEntity" itemscope="" itemType="https://schema.org/Question"><button type="button" class="flex gap-x-sm place-items-center text-left justify-between" aria-expanded="false" aria-controls="panel-1" id="header-1" itemProp="name"><h3 class="richtext text-body-base font-medium mb-4">¿Qué es una política de reembolso?</h3><div class="relative" style="width:20px;height:20px"><svg viewBox="0 0 20 20" fill="none" class="absolute inset-1/2 -translate-x-1/2 -translate-y-1/2 transition-all duration-500 delay-[50ms] opacity-0 w-5 h-5" style="width:20px;height:20px"><rect x="4" y="9" width="12" height="2" fill="currentColor"></rect></svg><svg viewBox="0 0 20 20" fill="none" class="absolute inset-1/2 -translate-x-1/2 -translate-y-1/2 transition-all duration-500 delay-[50ms] opacity-100 w-5 h-5" style="width:20px;height:20px"><rect x="2" y="9" width="16" height="2" fill="currentColor" class="origin-center transition-transform duration-500 delay-[50ms] rotate-0"></rect><rect x="9" y="2" width="2" height="16" fill="currentColor" class="origin-center transition-transform duration-500 delay-[50ms] rotate-0"></rect></svg></div></button><div class="pr-8 md:pr-11 md:mr-sm overflow-hidden transition-opacity duration-[400ms] ease-[cubic-bezier(0.40,0.00,0.20,1.00)] opacity-0 delay-0" id="panel-1" role="region" aria-labelledby="header-1" itemProp="acceptedAnswer" itemscope="" itemType="https://schema.org/Answer"><div class="richtext mb-4 text-legacy-gray-70 text-base [&_a]:!font-normal"><p>Una política de reembolso, también conocida como política de devolución, es un documento que informa a tus clientes sobre cómo tu negocio gestiona los reembolsos o devoluciones de los productos que vendes. La política de una empresa sobre reembolsos o devoluciones es completamente discrecional y en algunos países no hay obligación legal de ofrecer reembolsos o devoluciones. Dicho esto, casi todas las empresas minoristas ofrecen algún tipo de reembolso o devolución porque crea equidad (por ejemplo, si un producto está defectuoso) y genera confianza entre un vendedor y un comprador. La mayoría de las veces, puedes encontrar una política de reembolso online en el sitio web de un negocio y en un recibo de compra.</p></div><meta itemProp="text" content="<p>Una política de reembolso, también conocida como política de devolución, es un documento que informa a tus clientes sobre cómo tu negocio gestiona los reembolsos o devoluciones de los productos que vendes. La política de una empresa sobre reembolsos o devoluciones es completamente discrecional y en algunos países no hay obligación legal de ofrecer reembolsos o devoluciones. Dicho esto, casi todas las empresas minoristas ofrecen algún tipo de reembolso o devolución porque crea equidad (por ejemplo, si un producto está defectuoso) y genera confianza entre un vendedor y un comprador. La mayoría de las veces, puedes encontrar una política de reembolso online en el sitio web de un negocio y en un recibo de compra.</p>"/></div></div><div class="grid border-b transition-all duration-[400ms] ease-[cubic-bezier(0.40,0.00,0.20,1.00)] grid-rows-[max-content_0fr] mb-4" itemProp="mainEntity" itemscope="" itemType="https://schema.org/Question"><button type="button" class="flex gap-x-sm place-items-center text-left justify-between" aria-expanded="false" aria-controls="panel-2" id="header-2" itemProp="name"><h3 class="richtext text-body-base font-medium mb-4">¿Por qué las tiendas online necesitan una política de reembolso?</h3><div class="relative" style="width:20px;height:20px"><svg viewBox="0 0 20 20" fill="none" class="absolute inset-1/2 -translate-x-1/2 -translate-y-1/2 transition-all duration-500 delay-[50ms] opacity-0 w-5 h-5" style="width:20px;height:20px"><rect x="4" y="9" width="12" height="2" fill="currentColor"></rect></svg><svg viewBox="0 0 20 20" fill="none" class="absolute inset-1/2 -translate-x-1/2 -translate-y-1/2 transition-all duration-500 delay-[50ms] opacity-100 w-5 h-5" style="width:20px;height:20px"><rect x="2" y="9" width="16" height="2" fill="currentColor" class="origin-center transition-transform duration-500 delay-[50ms] rotate-0"></rect><rect x="9" y="2" width="2" height="16" fill="currentColor" class="origin-center transition-transform duration-500 delay-[50ms] rotate-0"></rect></svg></div></button><div class="pr-8 md:pr-11 md:mr-sm overflow-hidden transition-opacity duration-[400ms] ease-[cubic-bezier(0.40,0.00,0.20,1.00)] opacity-0 delay-0" id="panel-2" role="region" aria-labelledby="header-2" itemProp="acceptedAnswer" itemscope="" itemType="https://schema.org/Answer"><div class="richtext mb-4 text-legacy-gray-70 text-base [&_a]:!font-normal"><p>La ley no exige publicar una política de reembolso como en el caso de la política de privacidad. Sin embargo, casi todas las empresas minoristas ofrecen algún tipo de reembolso o devolución porque crea equidad (por ejemplo, si un producto está defectuoso) y genera confianza entre un vendedor y un comprador. Se considera una buena práctica comercial ofrecer devoluciones y reembolsos, y los clientes podrían decidir si comprar o no en tu tienda en función de tu política de reembolso.</p></div><meta itemProp="text" content="<p>La ley no exige publicar una política de reembolso como en el caso de la política de privacidad. Sin embargo, casi todas las empresas minoristas ofrecen algún tipo de reembolso o devolución porque crea equidad (por ejemplo, si un producto está defectuoso) y genera confianza entre un vendedor y un comprador. Se considera una buena práctica comercial ofrecer devoluciones y reembolsos, y los clientes podrían decidir si comprar o no en tu tienda en función de tu política de reembolso.</p>"/></div></div><div class="grid border-b transition-all duration-[400ms] ease-[cubic-bezier(0.40,0.00,0.20,1.00)] grid-rows-[max-content_0fr] mb-4" itemProp="mainEntity" itemscope="" itemType="https://schema.org/Question"><button type="button" class="flex gap-x-sm place-items-center text-left justify-between" aria-expanded="false" aria-controls="panel-3" id="header-3" itemProp="name"><h3 class="richtext text-body-base font-medium mb-4">¿Qué debería incluirse en una política de reembolso?</h3><div class="relative" style="width:20px;height:20px"><svg viewBox="0 0 20 20" fill="none" class="absolute inset-1/2 -translate-x-1/2 -translate-y-1/2 transition-all duration-500 delay-[50ms] opacity-0 w-5 h-5" style="width:20px;height:20px"><rect x="4" y="9" width="12" height="2" fill="currentColor"></rect></svg><svg viewBox="0 0 20 20" fill="none" class="absolute inset-1/2 -translate-x-1/2 -translate-y-1/2 transition-all duration-500 delay-[50ms] opacity-100 w-5 h-5" style="width:20px;height:20px"><rect x="2" y="9" width="16" height="2" fill="currentColor" class="origin-center transition-transform duration-500 delay-[50ms] rotate-0"></rect><rect x="9" y="2" width="2" height="16" fill="currentColor" class="origin-center transition-transform duration-500 delay-[50ms] rotate-0"></rect></svg></div></button><div class="pr-8 md:pr-11 md:mr-sm overflow-hidden transition-opacity duration-[400ms] ease-[cubic-bezier(0.40,0.00,0.20,1.00)] opacity-0 delay-0" id="panel-3" role="region" aria-labelledby="header-3" itemProp="acceptedAnswer" itemscope="" itemType="https://schema.org/Answer"><div class="richtext mb-4 text-legacy-gray-70 text-base [&_a]:!font-normal"><p>Una política de reembolso puede ser relativamente sencilla, no tiene que ser un documento legal, como la política de privacidad o los términos y condiciones. Una política de reembolso debe responder a las siguientes preguntas:</p><ul><li>¿Cuánto tiempo tiene el cliente para devolver el artículo?</li><li>¿En qué condiciones se pueden devolver los artículos?</li><li>¿Se emitirá un reembolso y, de ser así, de cuánto y de qué tipo (por ejemplo, reembolso o crédito en tienda)?</li><li>¿Cómo funcionan los cambios?</li><li>¿Aceptas devoluciones o reembolsos de artículos en oferta?</li><li>¿Quién pagará el envío?</li></ul></div><meta itemProp="text" content="<p>Una política de reembolso puede ser relativamente sencilla, no tiene que ser un documento legal, como la política de privacidad o los términos y condiciones. Una política de reembolso debe responder a las siguientes preguntas:</p><ul><li>¿Cuánto tiempo tiene el cliente para devolver el artículo?</li><li>¿En qué condiciones se pueden devolver los artículos?</li><li>¿Se emitirá un reembolso y, de ser así, de cuánto y de qué tipo (por ejemplo, reembolso o crédito en tienda)?</li><li>¿Cómo funcionan los cambios?</li><li>¿Aceptas devoluciones o reembolsos de artículos en oferta?</li><li>¿Quién pagará el envío?</li></ul>"/></div></div><div class="grid border-b transition-all duration-[400ms] ease-[cubic-bezier(0.40,0.00,0.20,1.00)] grid-rows-[max-content_0fr] mb-4" itemProp="mainEntity" itemscope="" itemType="https://schema.org/Question"><button type="button" class="flex gap-x-sm place-items-center text-left justify-between" aria-expanded="false" aria-controls="panel-4" id="header-4" itemProp="name"><h3 class="richtext text-body-base font-medium mb-4">¿Cómo funciona el generador de políticas de reembolso?</h3><div class="relative" style="width:20px;height:20px"><svg viewBox="0 0 20 20" fill="none" class="absolute inset-1/2 -translate-x-1/2 -translate-y-1/2 transition-all duration-500 delay-[50ms] opacity-0 w-5 h-5" style="width:20px;height:20px"><rect x="4" y="9" width="12" height="2" fill="currentColor"></rect></svg><svg viewBox="0 0 20 20" fill="none" class="absolute inset-1/2 -translate-x-1/2 -translate-y-1/2 transition-all duration-500 delay-[50ms] opacity-100 w-5 h-5" style="width:20px;height:20px"><rect x="2" y="9" width="16" height="2" fill="currentColor" class="origin-center transition-transform duration-500 delay-[50ms] rotate-0"></rect><rect x="9" y="2" width="2" height="16" fill="currentColor" class="origin-center transition-transform duration-500 delay-[50ms] rotate-0"></rect></svg></div></button><div class="pr-8 md:pr-11 md:mr-sm overflow-hidden transition-opacity duration-[400ms] ease-[cubic-bezier(0.40,0.00,0.20,1.00)] opacity-0 delay-0" id="panel-4" role="region" aria-labelledby="header-4" itemProp="acceptedAnswer" itemscope="" itemType="https://schema.org/Answer"><div class="richtext mb-4 text-legacy-gray-70 text-base [&_a]:!font-normal"><p>La herramienta gratuita de generación de políticas de Shopify la desarrollaron y revisaron asesores legales. La propia herramienta es fácil de usar. Para empezar:</p><ol><li>Introduce tu correo electrónico e información de la empresa</li><li>Espera a que tu política personalizada llegue a la bandeja de entrada</li><li>Personaliza tu política según las sugerencias proporcionadas</li></ol></div><meta itemProp="text" content="<p>La herramienta gratuita de generación de políticas de Shopify la desarrollaron y revisaron asesores legales. La propia herramienta es fácil de usar. Para empezar:</p><ol><li>Introduce tu correo electrónico e información de la empresa</li><li>Espera a que tu política personalizada llegue a la bandeja de entrada</li><li>Personaliza tu política según las sugerencias proporcionadas</li></ol>"/></div></div><div class="grid border-b transition-all duration-[400ms] ease-[cubic-bezier(0.40,0.00,0.20,1.00)] grid-rows-[max-content_0fr] mb-4" itemProp="mainEntity" itemscope="" itemType="https://schema.org/Question"><button type="button" class="flex gap-x-sm place-items-center text-left justify-between" aria-expanded="false" aria-controls="panel-5" id="header-5" itemProp="name"><h3 class="richtext text-body-base font-medium mb-4">¿Cuánto cuesta utilizar el generador de reembolsos?</h3><div class="relative" style="width:20px;height:20px"><svg viewBox="0 0 20 20" fill="none" class="absolute inset-1/2 -translate-x-1/2 -translate-y-1/2 transition-all duration-500 delay-[50ms] opacity-0 w-5 h-5" style="width:20px;height:20px"><rect x="4" y="9" width="12" height="2" fill="currentColor"></rect></svg><svg viewBox="0 0 20 20" fill="none" class="absolute inset-1/2 -translate-x-1/2 -translate-y-1/2 transition-all duration-500 delay-[50ms] opacity-100 w-5 h-5" style="width:20px;height:20px"><rect x="2" y="9" width="16" height="2" fill="currentColor" class="origin-center transition-transform duration-500 delay-[50ms] rotate-0"></rect><rect x="9" y="2" width="2" height="16" fill="currentColor" class="origin-center transition-transform duration-500 delay-[50ms] rotate-0"></rect></svg></div></button><div class="pr-8 md:pr-11 md:mr-sm overflow-hidden transition-opacity duration-[400ms] ease-[cubic-bezier(0.40,0.00,0.20,1.00)] opacity-0 delay-0" id="panel-5" role="region" aria-labelledby="header-5" itemProp="acceptedAnswer" itemscope="" itemType="https://schema.org/Answer"><div class="richtext mb-4 text-legacy-gray-70 text-base [&_a]:!font-normal"><p>El generador de políticas es una herramienta gratuita que Shopify ofrece a los negocios. Eso significa que puedes usarlo sin costo alguno. Hay otros muchos generadores gratuitos de políticas de Shopify disponibles:</p><ul><li>Política de privacidad</li><li>Política de reembolso</li><li>Términos y condiciones</li></ul></div><meta itemProp="text" content="<p>El generador de políticas es una herramienta gratuita que Shopify ofrece a los negocios. Eso significa que puedes usarlo sin costo alguno. Hay otros muchos generadores gratuitos de políticas de Shopify disponibles:</p><ul><li>Política de privacidad</li><li>Política de reembolso</li><li>Términos y condiciones</li></ul>"/></div></div></div></section></section></main><footer class="relative flex flex-col font-sans bg-black text-white" data-component-name="footer" data-viewable-component="true"><section class="container flex flex-col gap-16 py-16 my-0 sm:justify-start sm:pb-16 md:flex-row md:flex-nowrap md:justify-between md:pb-20 md:py-20 md:gap-20 xl:w-full bg-black text-white" data-section-name="footer" data-section-index="1" data-component-name="footer" data-viewable-component="true"><div class="min-w-[100px]"><svg fill="none" role="img" viewBox="0 0 56 64" class="h-[44px]" height="64" data-component-name="shopify-logo"><title>Logo de Shopify</title><g clip-path="url(#clip0_198_267)"><path d="M37.7102 7.42882C37.7102 7.42882 37.0044 7.6296 35.8448 7.98098C35.6432 7.32843 35.3407 6.57549 34.9374 5.77235C33.6266 3.26255 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26.6218C18.8098 26.8459 18.8098 29.2213 18.8098 29.8039C19.0348 33.0308 27.5398 33.7479 28.0348 41.3221C28.3948 47.2829 24.8848 51.3613 19.7548 51.6751C13.6348 51.9888 10.2598 48.4034 10.2598 48.4034L11.5648 42.8907C11.5648 42.8907 14.9848 45.4454 17.6848 45.2661C19.4398 45.1765 20.1148 43.6975 20.0248 42.7115C19.7548 38.4986 12.8248 38.7675 12.3748 31.8207C12.0148 25.9944 15.8398 20.1232 24.2998 19.5854C27.5848 19.3613 29.2498 20.2129 29.2498 20.2129Z" fill="black"></path></g><defs><clipPath id="clip0_198_267"><rect width="225" height="64" fill="white"></rect></clipPath></defs></svg></div><div class="md:block md:justify-end"><div class="flex flex-col flex-wrap gap-12 gap-x-4 md:gap-20 md:gap-x-16 sm:grid sm:max-h-fit sm:grid-cols-3 lg:grid-cols-4 max-h-[92rem] sm:max-h-[75rem]"><div class="w-[calc(50%_-_1rem)] sm:w-fit" data-component-name="shopify"><h2 class="text-base font-bold text-white">Shopify</h2><ul class="mt-4 md:mt-6"><li><a class="mt-2 block py-3 text-base font-semi-medium hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="/es/acerca-de-nosotros" aria-label="Acerca de nosotros" data-component-name="acerca-de-nosotros">Acerca de nosotros</a></li><li><a class="mt-2 block py-3 text-base font-semi-medium hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="/careers" aria-label="Empleos" data-component-name="empleos">Empleos</a></li><li><a class="mt-2 block py-3 text-base font-semi-medium hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="https://shopifyinvestors.com/home/default.aspx" aria-label="Fuente externa: Inversionistas" data-component-name="inversionistas">Inversionistas</a></li><li><a class="mt-2 block py-3 text-base font-semi-medium hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="https://www.shopify.com/news" aria-label="Fuente externa: Prensa y medios" data-component-name="prensa-y-medios">Prensa y medios</a></li><li><a class="mt-2 block py-3 text-base font-semi-medium hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="/es/partners" aria-label="Partners" data-component-name="partners">Partners</a></li><li><a class="mt-2 block py-3 text-base font-semi-medium hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="/es/afiliados" aria-label="Afiliados" data-component-name="afiliados">Afiliados</a></li><li><a class="mt-2 block py-3 text-base font-semi-medium hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="/legal" aria-label="Legal" data-component-name="legal">Legal</a></li><li><a class="mt-2 block py-3 text-base font-semi-medium hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="https://www.shopifystatus.com/" aria-label="Fuente externa: Estado del servicio" data-component-name="estado-del-servicio">Estado del servicio</a></li></ul></div><div class="w-[calc(50%_-_1rem)] sm:w-fit" data-component-name="atenci-n-al-cliente"><h2 class="text-base font-bold text-white">Atención al cliente</h2><ul class="mt-4 md:mt-6"><li><a class="mt-2 block py-3 text-base font-semi-medium hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="https://help.shopify.com/es/questions" aria-label="Fuente externa: Atención al cliente para comerciantes" data-component-name="atenci-n-al-cliente-para-comerciantes">Atención al cliente para comerciantes</a></li><li><a class="mt-2 block py-3 text-base font-semi-medium hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="https://help.shopify.com/es/" aria-label="Fuente externa: Centro de ayuda" data-component-name="centro-de-ayuda">Centro de ayuda</a></li><li><a class="mt-2 block py-3 text-base font-semi-medium hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="https://www.shopify.com/partners/directory" aria-label="Fuente externa: Contrata a un partner" data-component-name="contrata-a-un-partner">Contrata a un partner</a></li><li><a class="mt-2 block py-3 text-base font-semi-medium hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="https://academy.shopify.com?itcat=brochure&itterm=global-footer" aria-label="Fuente externa: Shopify Academy" data-component-name="shopify-academy">Shopify Academy</a></li><li><a class="mt-2 block py-3 text-base font-semi-medium hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="https://community.shopify.com/c/Comunidad-de-Shopify-ES/ct-p/es?utm_campaign=footer&utm_content=es&utm_medium=web&utm_source=shopify" aria-label="Fuente externa: Comunidad de Shopify" data-component-name="comunidad-de-shopify">Comunidad de Shopify</a></li></ul></div><div class="w-[calc(50%_-_1rem)] sm:w-fit" data-component-name="desarrolladores"><h2 class="text-base font-bold text-white">Desarrolladores</h2><ul class="mt-4 md:mt-6"><li><a class="mt-2 block py-3 text-base font-semi-medium hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="https://shopify.dev" aria-label="Fuente externa: Shopify.dev" data-component-name="shopify-dev">Shopify.dev</a></li><li><a class="mt-2 block py-3 text-base font-semi-medium hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="https://shopify.dev/api" aria-label="Fuente externa: Documentación de API" data-component-name="documentaci-n-de-a-p-i">Documentación de API</a></li><li><a class="mt-2 block py-3 text-base font-semi-medium hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="https://devdegree.ca" aria-label="Fuente externa: Dev Degree" data-component-name="dev-degree">Dev Degree</a></li></ul></div><div class="w-[calc(50%_-_1rem)] sm:w-fit" data-component-name="productos"><h2 class="text-base font-bold text-white">Productos</h2><ul class="mt-4 md:mt-6"><li><a class="mt-2 block py-3 text-base font-semi-medium hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="https://shop.app" aria-label="Fuente externa: Shop" data-component-name="shop">Shop</a></li><li><a class="mt-2 block py-3 text-base font-semi-medium hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="/es/plus" aria-label="Shopify Plus" data-component-name="shopify-plus">Shopify Plus</a></li><li><a class="mt-2 block py-3 text-base font-semi-medium hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="https://www.linkpop.com/es" aria-label="Fuente externa: Linkpop" data-component-name="linkpop">Linkpop</a></li><li><a class="mt-2 block py-3 text-base font-semi-medium hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="/es/enterprise" aria-label="Shopify para empresas" data-component-name="shopify-para-empresas">Shopify para empresas</a></li></ul></div><div class="w-[calc(50%_-_1rem)] sm:w-fit" data-component-name="soluciones"><h2 class="text-base font-bold text-white">Soluciones</h2><ul class="mt-4 md:mt-6"><li><a class="mt-2 block py-3 text-base font-semi-medium hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="/es/online" aria-label="Creador de tiendas online" data-component-name="creador-de-tiendas-online">Creador de tiendas online</a></li><li><a class="mt-2 block py-3 text-base font-semi-medium hover:underline md:py-0.5 text-[#E0E0E0] hover:text-white" href="/es/website/builder" aria-label="Creador de sitios web" data-component-name="creador-de-sitios-web">Creador de sitios web</a></li></ul></div></div></div></section><section class="border-t my-0 container max-sm:mx-0 xl:w-full border-white border-opacity-20 bg-inherit" data-section-name="footer" data-section-index="2" data-component-name="footer" data-viewable-component="true"><div class="flex flex-col items-center justify-center gap-4 py-8 sm:items-start sm:gap-8 lg:flex-row lg:justify-between lg:gap-10 bg-black text-white"><div class="mt-1 flex w-full flex-col items-center justify-center sm:flex-row sm:items-start sm:justify-start sm:gap-8 lg:gap-14"><div class="relative hidden sm:block" data-click-outside="dismiss" data-component-name="regions"><button aria-controls="regionSelector" aria-expanded="false" aria-haspopup="true" class="bg-transparent mx-auto md:inline-block py-3 text-[#E0E0E0] hover:text-white" type="button" data-component-name="region-selector-open" tabindex="0" aria-label="Navegación por región. Actual: Español (Intl.)"><span class="inline-flex items-center"><svg viewBox="0 0 45 45" aria-hidden="true" focusable="false" class="mr-1 h-4 w-4 fill-white"><path d="M22.5 2A20.5 20.5 0 1 0 43 22.5 20.52 20.52 0 0 0 22.5 2zm-4.23 28.79A33.67 33.67 0 0 0 22 31a34.54 34.54 0 0 0 4.76-.33 30.45 30.45 0 0 1-4.26 9 30.41 30.41 0 0 1-4.23-8.88zM22 28a29.86 29.86 0 0 1-4.47-.34A31 31 0 0 1 17 22a29.87 29.87 0 0 1 .36-4.64A30.13 30.13 0 0 1 22 17a31 31 0 0 1 5.66.53A29.85 29.85 0 0 1 28 22a31 31 0 0 1-.5 5.5 31 31 0 0 1-5.5.5zm-7.64-1a25.22 25.22 0 0 1-9.15-4.5 24.89 24.89 0 0 1 9-4.48A33.56 33.56 0 0 0 14 22a34.61 34.61 0 0 0 .36 5zM22.5 5.21a25.25 25.25 0 0 1 4.5 9.15 34.61 34.61 0 0 0-5-.36 33.58 33.58 0 0 0-4 .24 25.24 25.24 0 0 1 4.5-9.03zm8.29 13.06a30.41 30.41 0 0 1 8.89 4.23 30.46 30.46 0 0 1-9 4.26A34.54 34.54 0 0 0 31 22a33.67 33.67 0 0 0-.21-3.73zm8.82.59A33.75 33.75 0 0 0 30.26 15a29.2 29.2 0 0 0-3.89-9.56 17.54 17.54 0 0 1 13.24 13.42zm-21-13.41a29.16 29.16 0 0 0-3.85 9.35 29.16 29.16 0 0 0-9.35 3.85A17.54 17.54 0 0 1 18.64 5.44zM5.44 26.36a29.2 29.2 0 0 0 9.56 3.9 33.75 33.75 0 0 0 3.86 9.36A17.54 17.54 0 0 1 5.44 26.36zm20.7 13.25a33.73 33.73 0 0 0 3.91-9.56 33.73 33.73 0 0 0 9.56-3.91 17.55 17.55 0 0 1-13.47 13.47z"></path></svg><span class="break-keep">Español (Intl.)</span><svg viewBox="0 0 10 5" aria-hidden="true" focusable="false" class="ml-2 h-3 w-3 fill-white"><path d="m0 0 5 5 5-5H0z"></path></svg></span></button><div aria-hidden="true" class="w-128 absolute bottom-[calc(100%+5em)] z-50 rounded-lg leading-8 bg-black text-white shadow-soft-dark-2xl inset-x-0" id="regionSelector" data-component-name="region-selector" style="display:none"><ul class="columns-2 px-5 py-8 md:px-14 md:py-10" data-component-name="region-nav" id="region-nav"><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/es/herramientas/generador-politica-de-privacidad/reembolso?country=us&lang=es" data-component-name="es-0" aria-current="true">Español (Intl.)<svg viewBox="0 0 10 8" fill="none" aria-hidden="true" focusable="false" class="ml-2 w-3"><path d="M0.75 4.75L3 7.25L9.25 0.75" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/br/ferramentas/gerador-politica-de-privacidade/reembolso?country=br&lang=pt" lang="pt" data-component-name="pt-1" aria-current="false">Brasil</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/cz/tools/policy-generator/refund?country=cz&lang=cs" lang="cs" data-component-name="cs-2" aria-current="false">Česká republika</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/de/tools/richtlinien-generator/ruckerstattungsrichtlinie?country=de&lang=de" lang="de" data-component-name="de-3" aria-current="false">Deutschland</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/fr/outils/generateur-de-politique/remboursement?country=fr&lang=fr" lang="fr" data-component-name="fr-4" aria-current="false">France</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/it/strumenti/generatore-di-policy/politica-di-rimborsi?country=it&lang=it" lang="it" data-component-name="it-5" aria-current="false">Italia</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/nl/hulpmiddelen/beleid-generator/retourbeleid?country=nl&lang=nl" lang="nl" data-component-name="nl-6" aria-current="false">Nederland</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/no/tools/policy-generator/refund?country=no&lang=nb" lang="nb" data-component-name="nb-7" aria-current="false">Norge</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/pl/tools/policy-generator/refund?country=pl&lang=pl" lang="pl" data-component-name="pl-8" aria-current="false">Polska</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/pt/ferramentas/gerador-politica-de-privacidade/reembolso?country=pt&lang=pt" lang="pt-PT" data-component-name="pt-PT-9" aria-current="false">Portugal</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/fi/tools/policy-generator/refund?country=fi&lang=fi" lang="fi" data-component-name="fi-10" aria-current="false">Suomi</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/tr/tools/policy-generator/refund?country=tr&lang=tr" lang="tr" data-component-name="tr-11" aria-current="false">Türkiye</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/tools/policy-generator/refund?country=us&lang=en" lang="en" data-component-name="en-12" aria-current="false">USA</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/th/tools/policy-generator/refund?country=th&lang=th" lang="th" data-component-name="th-13" aria-current="false">ไทย</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/tw/tools/policy-generator/refund?country=tw&lang=zh" lang="zh-Hant" data-component-name="zh-Hant-14" aria-current="false">台灣</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/jp/tools/policy-generator/refund?country=jp&lang=ja" lang="ja" data-component-name="ja-15" aria-current="false">日本</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/zh/tools/policy-generator/refund?country=us&lang=zh" lang="zh-Hans" data-component-name="zh-Hans-16" aria-current="false">简体中文</a></li></ul></div></div><div class="relative block sm:hidden" data-click-outside="dismiss" data-component-name="regions"><div aria-hidden="true" class="fixed top-0 left-0 z-50 h-full w-full text-[1.1428571429em] will-change-auto transition-opacity motion-reduce:transition-none bg-black pointer-events-none opacity-0"></div><button class="bg-transparent mx-auto md:inline-block py-3 text-[#E0E0E0] hover:text-white" type="button" data-component-name="region-selector-open" tabindex="0" aria-label="Navegación por región. Actual: Español (Intl.)"><span class="inline-flex items-center"><svg viewBox="0 0 45 45" aria-hidden="true" focusable="false" class="mr-1 h-4 w-4 fill-white"><path d="M22.5 2A20.5 20.5 0 1 0 43 22.5 20.52 20.52 0 0 0 22.5 2zm-4.23 28.79A33.67 33.67 0 0 0 22 31a34.54 34.54 0 0 0 4.76-.33 30.45 30.45 0 0 1-4.26 9 30.41 30.41 0 0 1-4.23-8.88zM22 28a29.86 29.86 0 0 1-4.47-.34A31 31 0 0 1 17 22a29.87 29.87 0 0 1 .36-4.64A30.13 30.13 0 0 1 22 17a31 31 0 0 1 5.66.53A29.85 29.85 0 0 1 28 22a31 31 0 0 1-.5 5.5 31 31 0 0 1-5.5.5zm-7.64-1a25.22 25.22 0 0 1-9.15-4.5 24.89 24.89 0 0 1 9-4.48A33.56 33.56 0 0 0 14 22a34.61 34.61 0 0 0 .36 5zM22.5 5.21a25.25 25.25 0 0 1 4.5 9.15 34.61 34.61 0 0 0-5-.36 33.58 33.58 0 0 0-4 .24 25.24 25.24 0 0 1 4.5-9.03zm8.29 13.06a30.41 30.41 0 0 1 8.89 4.23 30.46 30.46 0 0 1-9 4.26A34.54 34.54 0 0 0 31 22a33.67 33.67 0 0 0-.21-3.73zm8.82.59A33.75 33.75 0 0 0 30.26 15a29.2 29.2 0 0 0-3.89-9.56 17.54 17.54 0 0 1 13.24 13.42zm-21-13.41a29.16 29.16 0 0 0-3.85 9.35 29.16 29.16 0 0 0-9.35 3.85A17.54 17.54 0 0 1 18.64 5.44zM5.44 26.36a29.2 29.2 0 0 0 9.56 3.9 33.75 33.75 0 0 0 3.86 9.36A17.54 17.54 0 0 1 5.44 26.36zm20.7 13.25a33.73 33.73 0 0 0 3.91-9.56 33.73 33.73 0 0 0 9.56-3.91 17.55 17.55 0 0 1-13.47 13.47z"></path></svg><span class="break-keep">Español (Intl.)</span><svg viewBox="0 0 10 5" aria-hidden="true" focusable="false" class="ml-2 h-3 w-3 fill-white"><path d="m0 0 5 5 5-5H0z"></path></svg></span></button><div aria-hidden="true" class="webkit-overflow-scrolling-touch fixed overflow-hidden z-[999] box-content will-change-auto w-full inset-0 mt-16 rounded-t-lg leading-[3rem] duration-300 ease-in-out motion-reduce:animation-none motion-reduce:transition-none bg-black text-white shadow-soft-dark-2xl invisible translate-y-full" id="mobileRegionSelector" aria-label="Navegación por región" aria-modal="true" role="dialog"><div class="border-shade-30 border-b"><div class="flex items-center justify-between px-5 py-4"><h3 class="text-lg font-medium">País/región</h3><button class="h-[1.2em] w-[1.2em] fill-current" type="button" data-component-name="region-selector-close"><svg viewBox="0 0 20 20" aria-label="Cerrar navegación por región" class="h-[1.2em] w-[1.2em] fill-current fill-white"><path d="m11.414 10 6.293-6.293a1 1 0 0 0-1.414-1.414L10 8.586 3.707 2.293a1 1 0 0 0-1.414 1.414L8.586 10l-6.293 6.293a1 1 0 0 0 1.414 1.414L10 11.414l6.293 6.293a.996.996 0 0 0 1.414 0 1 1 0 0 0 0-1.414L11.414 10z"></path></svg></button></div></div><div class="h-full overflow-y-scroll pb-4"><ul class="columns-2 px-5 py-8 md:px-14 md:py-10" data-component-name="region-nav" id="region-nav"><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/es/herramientas/generador-politica-de-privacidad/reembolso?country=us&lang=es" data-component-name="es-0" aria-current="true">Español (Intl.)<svg viewBox="0 0 10 8" fill="none" aria-hidden="true" focusable="false" class="ml-2 w-3"><path d="M0.75 4.75L3 7.25L9.25 0.75" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/br/ferramentas/gerador-politica-de-privacidade/reembolso?country=br&lang=pt" lang="pt" data-component-name="pt-1" aria-current="false">Brasil</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/cz/tools/policy-generator/refund?country=cz&lang=cs" lang="cs" data-component-name="cs-2" aria-current="false">Česká republika</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/de/tools/richtlinien-generator/ruckerstattungsrichtlinie?country=de&lang=de" lang="de" data-component-name="de-3" aria-current="false">Deutschland</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/fr/outils/generateur-de-politique/remboursement?country=fr&lang=fr" lang="fr" data-component-name="fr-4" aria-current="false">France</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/it/strumenti/generatore-di-policy/politica-di-rimborsi?country=it&lang=it" lang="it" data-component-name="it-5" aria-current="false">Italia</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/nl/hulpmiddelen/beleid-generator/retourbeleid?country=nl&lang=nl" lang="nl" data-component-name="nl-6" aria-current="false">Nederland</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/no/tools/policy-generator/refund?country=no&lang=nb" lang="nb" data-component-name="nb-7" aria-current="false">Norge</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/pl/tools/policy-generator/refund?country=pl&lang=pl" lang="pl" data-component-name="pl-8" aria-current="false">Polska</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/pt/ferramentas/gerador-politica-de-privacidade/reembolso?country=pt&lang=pt" lang="pt-PT" data-component-name="pt-PT-9" aria-current="false">Portugal</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/fi/tools/policy-generator/refund?country=fi&lang=fi" lang="fi" data-component-name="fi-10" aria-current="false">Suomi</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/tr/tools/policy-generator/refund?country=tr&lang=tr" lang="tr" data-component-name="tr-11" aria-current="false">Türkiye</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/tools/policy-generator/refund?country=us&lang=en" lang="en" data-component-name="en-12" aria-current="false">USA</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/th/tools/policy-generator/refund?country=th&lang=th" lang="th" data-component-name="th-13" aria-current="false">ไทย</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/tw/tools/policy-generator/refund?country=tw&lang=zh" lang="zh-Hant" data-component-name="zh-Hant-14" aria-current="false">台灣</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/jp/tools/policy-generator/refund?country=jp&lang=ja" lang="ja" data-component-name="ja-15" aria-current="false">日本</a></li><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/zh/tools/policy-generator/refund?country=us&lang=zh" lang="zh-Hans" data-component-name="zh-Hans-16" aria-current="false">简体中文</a></li></ul></div></div></div><ul class="flex flex-col items-center flex-wrap sm:flex-row sm:items-start gap-x-8 md:gap-x-10" data-component-name="bottom-nav"><li class="font-semi-medium mt-2 block py-3 sm:mt-0 text-[#E0E0E0] hover:text-white"><a class="hover:underline" href="/es/legal/terminos" data-component-name="t-rminos-del-servicio">Términos del servicio</a></li><li class="font-semi-medium mt-2 block py-3 sm:mt-0 text-[#E0E0E0] hover:text-white"><a class="hover:underline" href="/es/legal/privacidad" data-component-name="pol-tica-de-privacidad">Política de privacidad</a></li><li class="font-semi-medium mt-2 block py-3 sm:mt-0 text-[#E0E0E0] hover:text-white"><a class="hover:underline" href="/es/sitemap" data-component-name="mapa-del-sitio">Mapa del sitio</a></li></ul></div><ul class="flex gap-4 md:gap-6" data-component-name="social"><li><a class="block h-8 w-8 fill-white hover:fill-shade-30" href="https://www.facebook.com/shopify" rel="me nofollow noopener noreferrer" target="_blank" data-component-name="social-facebook" aria-label="Fuente externa: Facebook (Se abre en una ventana nueva)"><svg viewBox="0 0 30 30"><path d="M15.6 30V19.4h5V15h-5v-3.1c0-1 .6-1.9 1.3-1.9h3.8V5.6h-3.8c-3.1 0-5.6 2.8-5.6 6.3V15H7.5v4.4h3.8v10.1C4.8 27.9 0 22 0 15 0 6.7 6.7 0 15 0s15 6.7 15 15c0 8.1-6.4 14.7-14.4 15z"></path></svg></a></li><li><a class="block h-8 w-8 fill-white hover:fill-shade-30" href="https://twitter.com/shopify" rel="me nofollow noopener noreferrer" target="_blank" data-component-name="social-twitter" aria-label="Fuente externa: Twitter (Se abre en una ventana nueva)"><svg viewBox="0 0 19 19"><path fill-rule="evenodd" clip-rule="evenodd" d="M19 9.5C19 14.7467 14.7467 19 9.5 19C4.25329 19 0 14.7467 0 9.5C0 4.25329 4.25329 0 9.5 0C14.7467 0 19 4.25329 19 9.5ZM8.18721 10.0675L3.64633 3.99603H7.14609L10.123 7.97639L13.8073 3.99603H14.8358L10.5825 8.59099L15.379 15.0039H11.8792L8.64689 10.6819L4.6462 15.0039H3.61771L8.18721 10.0675ZM6.76655 4.75353H5.15877L12.2586 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A company’s policy on refunds or returns is completely discretional, meaning there is no legal obligation to offer refunds or returns. That said, almost all retail companies offer some form of refunds or returns because it creates fairness (e.g. if a product is defective) and builds trust between a seller and a buyer. Most often, you can find a refund policy online on a company website and on a purchase receipt.\u003c/p\u003e"},{"id":"2","heading":"Why do online stores need a refund policy?","content":"\u003cp\u003eA refund policy is not required by law like a privacy policy. However, almost all retail companies offer some form of refunds or returns because it creates fairness (e.g. if a product is defective) and builds trust between a seller and a buyer. It is considered a best business practice to offer returns and refunds, and customers may or may not choose to shop at your store based on your refund policy.\u003c/p\u003e"},{"id":"3","heading":"What should be included in a refund policy?","content":"\u003cp\u003eA refund policy can be relatively straightforward. It does not need to be a legal document, like a privacy policy or terms and conditions. A refund policy should answer the following questions:\u003c/p\u003e\u003cul\u003e\u003cli\u003eHow long does the customer have to return the item?\u003c/li\u003e\u003cli\u003eIn what condition can items be returned?\u003c/li\u003e\u003cli\u003eWill a refund be issued, and if so, how much and what type (e.g. store credit or refund)?\u003c/li\u003e\u003cli\u003eHow do exchanges work?\u003c/li\u003e\u003cli\u003eDo you accept returns or refunds for sale items?\u003c/li\u003e\u003cli\u003eWho will pay for shipping?\u003c/li\u003e\u003c/ul\u003e"},{"id":"4","heading":"How does the refund policy generator work?","content":"\u003cp\u003eShopify’s free policy generator tool was developed and reviewed by legal experts. The tool itself is easy to use, to get started:\u003c/p\u003e\u003col\u003e\u003cli\u003eEnter your email and company information\u003c/li\u003e\u003cli\u003eWait for your personalized policy to arrive in your inbox\u003c/li\u003e\u003cli\u003eCustomize your policy based on the suggestions provided\u003c/li\u003e\u003c/ol\u003e"},{"id":"5","heading":"How much does it cost to use the refund generator?","content":"\u003cp\u003eThe policy generator is a free tool Shopify offers to businesses. That means there is no cost to use it. There are several other free policy generators available to use from Shopify:\u003c/p\u003e\u003cul\u003e\u003cli\u003ePrivacy policy\u003c/li\u003e\u003cli\u003eRefund policy\u003c/li\u003e\u003cli\u003eTerms and conditions\u003c/li\u003e\u003c/ul\u003e"}]}},"pages/tools/policy-generator/refund/settings":{},"pages/tools/shippingForm":{"companyNameLabel":"Company name","phoneNumber":"Phone number","emailLabel":"Email","emailDescription":"By entering your email, you agree to receive marketing emails from Shopify.","emailTooltip":"Your privacy policy will be sent to this email","addressLabel":"Address","cityLabel":"City","zipLabel":"Zip/postal code","countryLabel":"Country/Region","stateLabel":"State/Province","currencyLabel":"Currency","shippingDate":"Shipping date","trackingNumber":"Tracking number","weight":"Package weight","firstName":"First Name","lastName":"Last Name","website":"Website","jobTitle":"Job title","notes":"Notes / Memo"},"pages/tools/errors":{"429":{"heading":"Too many requests","message":"Unfortunately, there were too many server requests in a short amount of time. 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Nuestra plantilla de política de devolución puede ayudarte a generar una política de reembolso o devolución lista para usar y con un diseño profesional."},{"type":"TEXT","text":"Añade tu información en el siguiente generador de políticas de reembolso y te enviaremos una política personalizada y gratuita para tu empresa por correo electrónico."}]}]}},"policyKind":{"privacy":"política de privacidad","refund":"política de reembolso","terms":"política de términos del servicio"},"legalDisclaimer":{"title":"Descargo de responsabilidad legal","disclaimer":"Estas plantillas de ejemplo no implican un asesoramiento legal. Al utilizarlas, aceptas \u0026nbsp;{{disclaimerLink}}","disclaimerLink":"este descargo de responsabilidad.","content1":"Esta plantilla de ejemplo es de carácter informativo y no constituye publicidad, petición o asesoramiento legal. Si utilizas alguna de estas plantillas, aceptarás el siguiente descargo de responsabilidad. Se recomienda consultar con una asesoría legal independiente antes de publicar cualquier política o acuerdo basado en esta plantilla. Se recomienda leer detenidamente la información generada y modificar, eliminar o agregar cualquier aspecto, según sea necesario. El uso de dicho material e información o cualquiera de los enlaces en esta página, o su acceso o transmisión, no tiene como objetivo establecer una relación abogado-cliente entre Shopify (o sus asesores legales) y el usuario o el navegador, y la recepción del mismo no constituye el establecimiento de dicha relación.","content2":"No se recomienda ampararse en esta información para ningún fin sin buscar asesoría legal de un abogado autorizado en su estado, provincia o país. Esta información se proporciona como información general y puede no reflejar los conceptos jurídicos más recientes; en consecuencia, la información no pretende ni garantiza ser exacta o completa. Shopify declina toda responsabilidad con respecto a cualquier acción iniciada u omitida con base en cualquier parte del contenido de este sitio web, incluido cualquier uso o dependencia de esta plantilla. Adicionalmente, Shopify no necesariamente respalda ni es responsable de ningún contenido de terceros al que se pudiera acceder a través de esta información."},"form":{"heading":"Obtén tu política de reembolso y una prueba gratis de Shopify","company":{"heading":"Añade la información de tu empresa","emailTooltip":"Se {{toolType}} te enviará a este correo electrónico"},"website":{"heading":"Añade la información de tu sitio web","website":"Sitio web","cookie":"Mi sitio web usa cookies"},"steps":"PASO {{currentStep}} DE {{total}}","create":"Enviadme mi política de devolución"},"policyLinks":[{"heading":"Política de privacidad","content":"Las políticas de privacidad son obligatorias por ley en muchos países y además son una buena manera de ayudarte a ganar la confianza de tus clientes.","cta":"Genera una política de privacidad"},{"heading":"Política de términos del servicio","content":"Informa a tus visitantes sobre las cosas que pueden y no pueden hacer cuando compran en tu sitio.","cta":"Obtén una política de términos del servicio"}],"faq":{"heading":"Preguntas frecuentes","accordionItems":[{"id":"1","heading":"¿Qué es una política de reembolso?","content":"\u003cp\u003eUna política de reembolso, también conocida como política de devolución, es un documento que informa a tus clientes sobre cómo tu negocio gestiona los reembolsos o devoluciones de los productos que vendes. La política de una empresa sobre reembolsos o devoluciones es completamente discrecional y en algunos países no hay obligación legal de ofrecer reembolsos o devoluciones. Dicho esto, casi todas las empresas minoristas ofrecen algún tipo de reembolso o devolución porque crea equidad (por ejemplo, si un producto está defectuoso) y genera confianza entre un vendedor y un comprador. La mayoría de las veces, puedes encontrar una política de reembolso online en el sitio web de un negocio y en un recibo de compra.\u003c/p\u003e"},{"id":"2","heading":"¿Por qué las tiendas online necesitan una política de reembolso?","content":"\u003cp\u003eLa ley no exige publicar una política de reembolso como en el caso de la política de privacidad. Sin embargo, casi todas las empresas minoristas ofrecen algún tipo de reembolso o devolución porque crea equidad (por ejemplo, si un producto está defectuoso) y genera confianza entre un vendedor y un comprador. Se considera una buena práctica comercial ofrecer devoluciones y reembolsos, y los clientes podrían decidir si comprar o no en tu tienda en función de tu política de reembolso.\u003c/p\u003e"},{"id":"3","heading":"¿Qué debería incluirse en una política de reembolso?","content":"\u003cp\u003eUna política de reembolso puede ser relativamente sencilla, no tiene que ser un documento legal, como la política de privacidad o los términos y condiciones. Una política de reembolso debe responder a las siguientes preguntas:\u003c/p\u003e\u003cul\u003e\u003cli\u003e¿Cuánto tiempo tiene el cliente para devolver el artículo?\u003c/li\u003e\u003cli\u003e¿En qué condiciones se pueden devolver los artículos?\u003c/li\u003e\u003cli\u003e¿Se emitirá un reembolso y, de ser así, de cuánto y de qué tipo (por ejemplo, reembolso o crédito en tienda)?\u003c/li\u003e\u003cli\u003e¿Cómo funcionan los cambios?\u003c/li\u003e\u003cli\u003e¿Aceptas devoluciones o reembolsos de artículos en oferta?\u003c/li\u003e\u003cli\u003e¿Quién pagará el envío?\u003c/li\u003e\u003c/ul\u003e"},{"id":"4","heading":"¿Cómo funciona el generador de políticas de reembolso?","content":"\u003cp\u003eLa herramienta gratuita de generación de políticas de Shopify la desarrollaron y revisaron asesores legales. La propia herramienta es fácil de usar. Para empezar:\u003c/p\u003e\u003col\u003e\u003cli\u003eIntroduce tu correo electrónico e información de la empresa\u003c/li\u003e\u003cli\u003eEspera a que tu política personalizada llegue a la bandeja de entrada\u003c/li\u003e\u003cli\u003ePersonaliza tu política según las sugerencias proporcionadas\u003c/li\u003e\u003c/ol\u003e"},{"id":"5","heading":"¿Cuánto cuesta utilizar el generador de reembolsos?","content":"\u003cp\u003eEl generador de políticas es una herramienta gratuita que Shopify ofrece a los negocios. Eso significa que puedes usarlo sin costo alguno. Hay otros muchos generadores gratuitos de políticas de Shopify disponibles:\u003c/p\u003e\u003cul\u003e\u003cli\u003ePolítica de privacidad\u003c/li\u003e\u003cli\u003ePolítica de reembolso\u003c/li\u003e\u003cli\u003eTérminos y condiciones\u003c/li\u003e\u003c/ul\u003e"}]}},"pages/tools/shippingForm":{"companyNameLabel":"Nombre de la compañía","phoneNumber":"Tu número de teléfono","emailLabel":"Tu correo electrónico","emailDescription":"Cuando introduces tu correo electrónico, aceptas recibir mensajes de marketing de Shopify.","emailTooltip":"Tu política de privacidad se enviará a este correo electrónico","addressLabel":"Dirección","cityLabel":"Localidad","zipLabel":"Código postal","countryLabel":"País/región","stateLabel":"Estado/provincia","currencyLabel":"Moneda","shippingDate":"Fecha de envío","trackingNumber":"Número de seguimiento","weight":"Peso del paquete","firstName":"Nombre","lastName":"Apellido","website":"Sitio web","jobTitle":"Cargo en el trabajo","notes":"Notas"},"global":{"argoPlaceholder":"2","ariaLabels":{"close":"Cerrar","carousel":{"name":"carrusel","slide":"diapositiva","xOfY":"{x} de {y}","play":"Iniciar carrusel","pause":"Pausar carrusel"},"footer":{"regionsNav":"Navegación por región","regionsClose":"Cerrar navegación por región","newWindow":"Abre un sitio web externo en una nueva ventana"},"header":{"mobileNavMenu":"Menú","mainNav":"Principal","secondaryNav":"Páginas relacionadas","skipToContent":"Ir al contenido"},"headerLight":{"dismissIcon":"Descartar banner"},"learnMore":"Más información sobre {title}","link":{"external":"Fuente externa: ","newWindow":" (Se abre en una ventana nueva)","label":"{{external}}{{title}}{{newWindow}}"},"logoGroup":"Logos","modal":{"close":"Cerrar modal","pip":"Imagen superpuesta"},"next":"Siguiente","previous":"Anterior","current":"Actual","pagination":{"previous":"Página anterior","next":"Página siguiente"},"shopifyLogo":"Logo de Shopify","shopifyPartnersLogo":"Logo de Shopify Partners","testimonial":{"controls":"Revisa los testimonios","plural":"Testimonios","next":"Testimonio siguiente","previous":"Testimonio anterior","play":"Reproducir testimonio","pause":"Pausar testimonio"},"videoModal":"video","video":{"play":"Reproducir video","pause":"Pausar video","mute":"Silenciar video","unmute":"Reactivar sonido del video"}},"incentivesPromoBanner":{"gpv_acquisition_incentive_flag":"Únete hoy y obtén hasta \u003ca id=\"showTermsLink\" target=\"_blank\" data-component-name=\"sales-bonus-terms\" href=\"{{incentiveTerms}}\"/ style=\"color: inherit; font-weight: normal\"\u003eUSD 5.000 de descuentos en efectivo\u003c/a\u003e en tus primeros seis meses de ventas","retail":{"spRateTermsLink":"\u0026nbsp\u003ca id=\"spIncentivesTermsLink\" target=\"_blank\" class=\"!font-normal\" target=\"_blank\" data-component-name=\"sp-incentive-terms\" href=\"{{incentiveTerms}}\"/\u003eSe aplican términos\u003c/a\u003e","subscriptionIncentive":"Oferta especial: obtenga 6 meses de POS Pro por {{incentivePrice}}/mes","spRateIncentive":"Obtenga tarifas de tarjetas del {{rate}}% por hasta un valor de USD {{gpvLimit}} en ventas en persona durante sus primeros {{length}} meses.","spRateIncentiveTerms":"Se aplican términos","cardReaderDiscountIncentive":"Obtén un lector de tarjetas gratis cuando selecciones un plan.","cardReaderDiscountIncentiveTerms":"Se aplican términos"}},"cookiesNotice":{"acceptAllButtonText":"Aceptar todas","activeConsentContentHtml":"Usamos cookies (y otra tecnología similar) para muchos fines, como para mejorar tu experiencia en el sitio, para anuncios y para informes y estadísticas. 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