Get a Communication Strategy - Sorry™ Help Center

<!DOCTYPE html> <html> <head> <meta charset="utf-8"/> <title>Get a Communication Strategy - Sorry™ Help Center</title> <meta name="viewport" content="width=device-width, maximum-scale=1"/> <meta name="apple-mobile-web-app-capable" content="yes"/> <meta name="format-detection" content="telephone=no"> <meta name="description" content="It's important that your team know how and where to talk to one another and also how to talk to customers about any unfolding events. Getting the team talking A"/> <meta name="author" content="SorryApp Ltd"/> <link rel="canonical" href="https://help.sorryapp.com/article/14-get-a-communication-strategy"/> <meta name="twitter:card" content="summary"/> <meta name="twitter:title" content="Get a Communication Strategy" /> <meta name="twitter:description" content="It's important that your team know how and where to talk to one another and also how to talk to customers about any unfolding events. 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Written communications are often better in the long term, as they’re less intrusive and provide great documentation to look back upon when building your postmortem.</p> <p>Get your Slack channels set up in advance to save time and avoid confusion as to where people should go.</p> <br> <h1 id="h_4426999bf2">Get a Status Page</h1> <p>A great way to keep both your team and your customers informed during an incident is to run a status page. Doing so gives everyone a single place to follow the unfolding events and get the latest news on the progress.</p> <br> <p>You may want to use <a href="https://www.sorryapp.com/" target="_blank" rel="nofollow noopener noreferrer">a dedicated service such as the one we provide</a> for doing this, or you may want to roll your own. Either way, anchoring your story in a single place will ensure everyone has the same facts at their disposal.</p> <br> <br> <h1 id="h_ee07118c0d">Make sure everyone knows how to talk ‘status’</h1> <p>Saying anything is better than nothing, but make sure that anyone who is likely to speak with customers knows how to best put your story across. Get them to read our guide on writing the perfect status update.</p> <br> <p>Next Chapter ></p> <p><a href="//help.sorryapp.com/article/15-being-the-first-to-know">Being the First to Know</a></p> </article> <div class="articleRatings" data-article-url="https://help.sorryapp.com/article/14-get-a-communication-strategy"> <span class="articleRatings-question">Did this answer your question?</span> <span class="articleRatings-feedback"> <span class="articleRatings-feedback-tick"> <svg height="20" viewBox="0 0 20 20" width="20" xmlns="http://www.w3.org/2000/svg"> <path d="m8 14a.997.997 0 0 1 -.707-.293l-2-2a.999.999 0 1 1 1.414-1.414l1.293 1.293 4.293-4.293a.999.999 0 1 1 1.414 1.414l-5 5a.997.997 0 0 1 -.707.293" fill="#2CC683" fill-rule="evenodd"/> </svg> </span> <span class="articleRatings-feedback-message">Thanks for the feedback</span> </span> <span class="articleRatings-failure">There was a problem submitting your feedback. Please try again later.</span> <div class="articleRatings-actions"> <button class="rateAction rateAction--positive" data-rating="positive"> <span class="sr-only">Yes</span> <span class="rating-face"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24"> <path fill-rule="evenodd" d="M5.538 14.026A19.392 19.392 0 0 1 12 12.923c2.26 0 4.432.388 6.462 1.103-1.087 2.61-3.571 4.436-6.462 4.436-2.891 0-5.375-1.825-6.462-4.436zm1.847-3.872a1.846 1.846 0 1 1 0-3.692 1.846 1.846 0 0 1 0 3.692zm9.23 0a1.846 1.846 0 1 1 0-3.692 1.846 1.846 0 0 1 0 3.692z"/> </svg> </span> </button> <button class="rateAction rateAction--negative" data-rating="negative"> <span class="sr-only">No</span> <span class="rating-face"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24"> <path fill-rule="evenodd" d="M7.385 13.846a1.846 1.846 0 1 1 0-3.692 1.846 1.846 0 0 1 0 3.692zm9.23 0a1.846 1.846 0 1 1 0-3.692 1.846 1.846 0 0 1 0 3.692zm-.967 4.95a.992.992 0 0 1-.615-.212c-1.701-1.349-4.364-1.349-6.065 0a.998.998 0 0 1-1.36-.123.895.895 0 0 1 .127-1.3A6.897 6.897 0 0 1 12 15.692c1.555 0 3.069.521 4.266 1.467.41.326.467.909.127 1.3a.982.982 0 0 1-.745.335z"/> </svg> </span> </button> </div> </div> <section class="articleFoot"> <i class="icon-contact"></i> <p class="help">Still need help? <a id="sbContact" href="#" class="contactUs" onclick="window.Beacon('open')">Contact Us</a> <a id="sbContactMobile" href="#" class="contactUs" onclick="window.Beacon('open')">Contact Us</a> </p> <time class="lu" datetime=2023-11-21 >Last updated on November 21, 2023</time> </section> </div> </section> <aside id="sidebar" class="span3"> <form action="/search" method="GET" id="searchBar" class="sm" autocomplete="off"> <input type="hidden" name="collectionId" value="655b8b64269f6d3ac5048e36"/> <input type="text" name="query" title="search-query" class="search-query" placeholder="Search" value="" aria-label="Search" /> <button type="submit"> <span class="sr-only">Toggle Search</span> <i class="icon-search"></i> </button> <div id="serp-dd" style="display: none;" class="sb"> <ul class="result"> </ul> </div> </form> <h3>Categories</h3> <ul class="nav nav-list"> <li class="active" ><a href="/category/11-part-one-the-calm-before-the-storm">Part One: The calm before the storm <i class="icon-arrow"></i></a></li> <li ><a href="/category/16-part-two-riding-the-waves">Part Two: Riding the waves <i class="icon-arrow"></i></a></li> <li ><a href="/category/21-part-three-dealing-with-the-aftermath">Part Three: Dealing with the aftermath <i class="icon-arrow"></i></a></li> </ul> </aside> </div> <div id="noResults" style="display:none;">No results found</div> <footer> <p>© <a href="https://www.sorryapp.com/">SorryApp Ltd</a> 2024. <span>Powered by <a rel="nofollow noopener noreferrer" href="https://www.helpscout.com/docs-refer/?co=SorryApp+Ltd&utm_source=docs&utm_medium=footerlink&utm_campaign=Docs+Branding" target="_blank">Help Scout</a></span> </p> </footer> </section> <script id="beaconLoader" type="text/javascript">!function(e,t,n){function a(){var e=t.getElementsByTagName("script")[0],n=t.createElement("script");n.type="text/javascript",n.async=!0,n.src="https://beacon-v2.helpscout.net",e.parentNode.insertBefore(n,e)}if(e.Beacon=n=function(t,n,a){e.Beacon.readyQueue.push({method:t,options:n,data:a})},n.readyQueue=[],"complete"===t.readyState)return a();e.attachEvent?e.attachEvent("onload",a):e.addEventListener("load",a,!1)}(window,document,window.Beacon||function(){});</script> <script type="text/javascript">window.Beacon('init', 'e8ca7872-e08b-4602-a908-f3cf0fbe0c42')</script> <script type="text/javascript"> function hashChanged() { var hash = window.location.hash.substring(1); if (hash === 'contact') { window.Beacon('open') } } if (window.location.hash) { hashChanged() } window.onhashchange = function () { hashChanged() } window.addEventListener('hashchange', hashChanged, false); </script> <script src="//d3eto7onm69fcz.cloudfront.net/assets/javascripts/app3.min.js"></script> <script> // keep iOS links from opening safari if(("standalone" in window.navigator) && window.navigator.standalone){ // If you want to prevent remote links in standalone web apps opening Mobile Safari, change 'remotes' to true var noddy, remotes = false; document.addEventListener('click', function(event) { noddy = event.target; while(noddy.nodeName !== "A" && noddy.nodeName !== "HTML") { noddy = noddy.parentNode; } if('href' in noddy && noddy.href.indexOf('http') !== -1 && (noddy.href.indexOf(document.location.host) !== -1 || remotes)){ event.preventDefault(); document.location.href = noddy.href; } },false); } </script> </body> </html>

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Get a Communication Strategy - Sorry™ Help Center