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<section> </section> <section> <div class="heading-menu"> <div class="container"> <div class="menuhead"> <h2 class="h2">Network Incident Management</h2> </div> <div class="breadcrumb"><a href="/network-monitoring/">Home</a> » <a href="/network-monitoring/features.html" title="Features">Features</a> » Network Incident Management </div> </div> </div> </section>  <div class="promotion-top-banner" id="promotion-top-banner"> <span>ManageEngine recognized in the 2024 Gartner® Magic Quadrant™ for Digital Experience Monitoring.</span> <a target="_blank" href="https://www.manageengine.com/itom/gartner-magic-quadrant-dem.html?mq-opm-feature" class="btn-text">Get the full report</a> <span class="promotion-close-btn"></span> </div>  <section> <div class="container clearfix left-tree" id="scroll"> <div class="lhs-tree" id="itom-opm-lhs"> <ul id="lhsTree"> <li id="fea-npm"><span>Network Performance</span> <ul> <li id="tree-performance"><a href="/network-monitoring/network-performance-monitoring.html" title="Network Performance Monitoring">Network Performance Monitoring</a></li> <li id="tree-cnp"><a href="/network-monitoring/challenges-of-network-performance-monitoring.html" title="Challenges of Network Performance Monitoring"> Challenges of Network Performance Monitoring</a></li> <li id="tree-nmsw"><a href="https://www.manageengine.com/network-monitoring/network-monitoring-software.html" title="Network Monitoring Software">Network Monitoring Software</a></li> <li id="tree-device"><a href="/network-monitoring/network-device-monitoring.html" title="Network Device Monitoring">Network Device Monitoring</a></li> <li id="tree-agent"><a href="/network-monitoring/agent-based-monitoring.html" title="Agent Based Monitoring">Agent Based Monitoring</a></li> <li id="tree-avail"><a href="/network-monitoring/availability-monitoring.html" title="Network Availability Monitoring">Network Availability Monitoring</a></li> <li id="tree-netuptime"><a href="/network-monitoring/network-uptime-monitoring.html" title="Network Uptime Monitoring">Network Uptime Monitoring</a></li> <li id="tree-packetloss"><a href="/network-monitoring/network-packet-loss-monitoring.html" title="Packet Loss Monitoring">Packet Loss Monitoring</a></li> <li id="tree-nam"><a href="/network-monitoring/network-activity-monitoring.html" title="Network Activity Monitoring">Network Activity Monitoring</a></li> <li id="tree-inter"><a href="/network-monitoring/interface-monitoring.html" title="Network Interface Monitoring">Network Interface Monitoring</a></li> <li id="tree-test"><a href="/network-monitoring/network-testing-tools.html" title="Network Testing Tools">Network Testing Tools</a></li> <li id="tree-ass"><a href="/network-monitoring/network-assessment-tools.html" title="Network Assessment Tools">Network Assessment Tools</a></li> <li id="tree-lanmgmt"><a href="/network-monitoring/lan-management.html" title="LAN Management">LAN Management</a></li> <li id="tree-hard"><a href="/network-monitoring/hardware-monitoring.html" title="Hardware Monitor">Hardware Monitor</a></li> <li id="tree-disk"><a href="/network-monitoring/disk-space-monitor.html" title="Disk Space Monitor">Disk Space Monitor</a></li> <li id="tree-hard-drive"><a href="/network-monitoring/hard-drive-monitor.html" title="Hard Drive Monitor">Hard Drive Monitor</a></li> <li id="tree-cpu"><a href="/network-monitoring/cpu-monitoring.html" title="CPU Monitor">CPU Monitor</a></li> <li id="tree-uptime"><a href="/network-monitoring/uptime-monitoring.html" title="Uptime Monitoring">Uptime Monitoring</a></li> <li id="tree-adap"><a href="/network-monitoring/adaptive-thresholds.html" title="Adaptive Thresholds"> Adaptive Thresholding</a></li> <li id="tree-forcst"><a href="/network-monitoring/forecasting-performance-trends.html" title="Forecasting performance trends"> Forecasting Performance Trends</a></li> <li id="tree-cpumon"><a href="/network-monitoring/cpu-usage-monitor.html" title="CPU Usage Monitor">CPU Usage Monitor</a></li> <li id="tree-cputemp"><a href="/network-monitoring/cpu-temperature-monitor.html" title="CPU Temperature Monitor">CPU Temperature Monitor</a></li> <li id="tree-cpumd"><a href="/network-monitoring/cpu-memory-disk.html" title="CPU Memory Disk Monitor">CPU Memory Disk Monitor</a></li> <li id="tree-mm"><a href="/network-monitoring/memory-monitoring.html" title="Memory Monitoring">Memory Monitoring</a></li> <li id="tree-router"><a href="/network-monitoring/router-monitoring.html" title="Router Monitoring">Router Monitoring</a></li> <li id="tree-switch"><a href="/network-monitoring/switch-monitoring.html" title="Switch Monitoring">Switch Monitoring</a></li> <li id="tree-sms"><a href="/network-monitoring/switch-management-software.html" title="Switch Management Software">Switch Management Software</a></li> <li id="tree-ethernet"><a href="/network-monitoring/ethernet-monitoring.html" title="Ethernet monitoring">Ethernet Monitoring</a></li> <li id="tree-url"><a href="/network-monitoring/url-monitoring.html" title="URL monitoring">URL Monitoring</a></li> <li id="tree-lan"><a href="/network-monitoring/lan-monitoring.html" title="LAN monitoring">LAN Monitoring</a></li> <li id="tree-bgp"><a href="/network-monitoring/bgp-monitoring.html" title="BGP monitoring">BGP Monitoring</a></li> <li id="tree-ip-sla"><a href="/network-monitoring/ip-sla-monitoring.html" title="IP SLA Monitor"> IP SLA Monitor</a></li> <li id="tree-cwm"><a href="/network-monitoring/configure-wan-monitoring.html" title="WAN Monitoring">WAN Monitoring </a></li> <li id="tree-wan"><a href="/network-monitoring/wan-management.html" title="WAN RTT Monitoring">WAN RTT Monitoring</a></li> <li id="tree-voip"><a href="/network-monitoring/voip-monitor.html" title="VoIP Monitor">VoIP Monitor</a></li> <li id="tree-nlm"><a href="/network-monitoring/network-latency-monitoring.html" title="Network Latency Monitoring">Network Latency Monitoring</a></li> <li id="tree-spm"><a href="/network-monitoring/system-performance-monitoring.html" title="System Performance Monitoring">System Performance Monitoring</a></li> <li id="tree-lbs"><a href="/network-monitoring/load-balancer-monitoring.html" title="Load balancer Monitoring">Load balancer Monitoring</a></li> <li id="tree-vpn"><a href="/network-monitoring/vpn-monitoring.html" title="VPN Monitor">VPN Monitor</a></li> <li id="tree-wmi"><a href="/network-monitoring/wmi-monitoring.html" title="WMI monitoring">WMI monitoring</a></li> <li id="tree-wpm"><a href="/network-monitoring/windows-process-monitor.html" title="Windows Process Monitor">Windows Process Monitor</a></li> <li id="tree-wnm"><a href="/network-monitoring/wireless-network-monitoring.html" title="Wireless Network Monitor">Wireless Network Monitor</a></li> <li id="tree-wm"><a href="/network-monitoring/wireless-monitoring.html" title="Wireless Monitoring">Wireless Monitoring</a></li> <li id="tree-wifi"><a href="/network-monitoring/wifi-monitor.html" title="WiFi Monitor">WiFi Monitor</a></li> <li id="tree-wifianal"><a href="/network-monitoring/wifi-analyzer.html" title="Wi-Fi analyzer">Wi-Fi Analyzer</a></li> <li id="tree-wlc"><a href="/network-monitoring/wlc-monitoring.html" title="WLC Monitoring">WLC Monitoring</a></li> <li id="tree-ups"><a href="/network-monitoring/ups-monitoring.html" title="UPS monitoring">UPS monitoring</a></li> <li id="tree-pri"><a href="/network-monitoring/printer-monitoring.html" title="Printer Monitoring">Printer Monitoring</a></li> <li id="tree-np"><a href="/network-monitoring/network-printer-management.html" title="Network Printer Management">Network Printer Management</a></li> <li id="tree-hpnp"><a href="/network-monitoring/hp-network-printer-monitoring.html" title="HP Printer Monitoring Software">HP Printer Monitoring Software</a></li> <li id="tree-canon"><a href="/network-monitoring/canon-monitoring-software.html" title="Canon Printer Monitoring Software">Canon Printer Monitoring Software</a></li> <li id="tree-ndd"><a href="/network-monitoring/network-device-discovery.html" title="Network Device Discovery">Network Device Discovery</a></li> <li id="tree-cisco"><a href="/network-monitoring/cisco-monitoring.html" title="Cisco Monitoring">Cisco Monitoring</a></li> <li id="tree-cisco-meraki"><a href="/network-monitoring/cisco-meraki-monitoring.html" title="Cisco Meraki Monitoring">Cisco Meraki Monitoring</a></li> <li id="tree-cisco-aci"><a href="/network-monitoring/cisco-aci-monitoring.html" title="Cisco ACI monitoring">Cisco ACI monitoring</a></li> <li id="tree-cisco-ucs"><a href="/network-monitoring/cisco-ucs-monitoring.html" title="Cisco UCS Monitoring">Cisco UCS Monitoring</a></li> <li id="tree-cisco-port"><a href="/network-monitoring/cisco-port-monitor.html" title="Cisco Port Monitor">Cisco Port Monitor</a></li> <li id="tree-cisco-switch"><a href="/network-monitoring/cisco-switch-stack-monitoring.html" title="Cisco Switch Monitoring">Cisco Switch Monitoring</a></li> <li id="tree-ibm"><a href="/network-monitoring/ibm-monitoring.html" title="IBM Monitoring">IBM monitoring</a></li> <li id="syslog"><a href="/network-monitoring/syslog-monitoring.html" title="Syslog Monitoring">Syslog Monitoring</a></li> <li id="tree-ipmi"><a href="/network-monitoring/ipmi-monitoring.html" title="Syslog Monitoring">IPMI Monitoring</a></li> <li id="snmp-mo"><a href="/network-monitoring/snmp-monitoring.html" title="SNMP Monitoring">SNMP Monitoring Software</a></li> <li id="snmp"><a href="/network-monitoring/snmp-trap-monitor.html" title="SNMP Trap Processing">SNMP Trap Monitoring</a></li> <li id="3com"><a href="/network-monitoring/3com-switch-port-monitoring.html" title="3Com Switch Port Monitoring">3Com Switch Port Monitoring</a></li> <li id="fortigate"><a href="/network-monitoring/fortigate-firewall-performance-monitoring.html" title="Fortigate Performance Monitoring">Fortigate Performance Monitoring</a></li> <li id="juniper"><a href="/network-monitoring/juniper-network-monitoring.html" title="Juniper Network Monitoring">Juniper Network Monitoring</a></li> <li id="noc"><a href="/network-monitoring/noc-monitoring.html" title="NOC Monitoring">NOC Monitoring</a></li> <li id="tree-npt"><a href="/network-monitoring/network-performance-test.html" title="Network Performance Test">Network Performance Test</a></li> <li id="nlm"><a href="/network-monitoring/opmanager-galaxy.html" title="Network Link Monitoring">Network Link Monitoring</a></li> </ul> </li> <li id="fea-spm"><span>Server & Virtualization</span> <ul> <li id="tree-shm"><a href="/network-monitoring/server-monitoring.html" title="Server Monitoring">Server Monitoring</a></li> <li id="tree-sum"><a href="/network-monitoring/server-uptime-monitoring.html" title="Server Uptime Monitoring">Server Uptime Monitoring</a></li> <li id="tree-wservm"><a href="/network-monitoring/windows-server-monitoring.html" title="Windows Server Monitoring">Windows Server Monitoring</a></li> <li id="tree-serverhm"><a href="/network-monitoring/server-health-monitor.html" title="Server Monitoring">Server Health Monitor</a></li> <li id="tree-swlogmgmt"><a href="/network-monitoring/server-log-management-software.html" title="Server Log Management">Server Log Management</a></li> <li id="tree-system"><a href="/network-monitoring/systems-management.html" title="Systems Management">Systems Management</a></li> <li id="tree-hyperv-tools"><a href="/network-monitoring/hyper-v-management-tools.html" title="Hyper-V Management Tools">Hyper-V Management Tools</a></li> <li id="tree-linux"><a href="/network-monitoring/linux-server-monitoring.html" title="Linux Server Monitoring">Linux Server Monitoring</a></li> <li id="tree-virt"><a href="/network-monitoring/vmware-monitoring.html" title="VMware Monitoring">VMware Monitoring</a></li> <li id="tree-esx"><a href="/network-monitoring/vmware-esx-host-monitoring.html" title="ESX Host Monitoring">ESX Host Monitoring</a></li> <li id="tree-sv"><a href="/network-monitoring/server-virtualization.html" title="Server Virtualization">Server Virtualization</a></li> <li id="tree-vmm"><a href="/network-monitoring/virtual-machine-monitoring.html" title="Virtual Machine (VM) Monitoring">Virtual Machine (VM) Monitoring</a></li> <li id="tree-vnm"><a href="/network-monitoring/virtual-network-management.html" title="Virtual Network Management">Virtual Network Management</a></li> <li id="tree-vmexi"><a href="/network-monitoring/vmware-esxi-monitoring-tools.html" title="VMware ESXi Monitoring Tool">VMware ESXi Monitoring Tool</a></li> <li id="tree-vsphere"><a href="/network-monitoring/vsphere-performance-monitoring.html" title="vSphere performance monitoring">vSphere performance monitoring</a></li> <li id="hy-moni"><a href="/network-monitoring/hyperv-monitoring.html" title="Hyper-V Monitoring">Hyper-V Monitoring</a></li> <li id="hy-pmoni"><a href="/network-monitoring/hyper-v-performance-monitoring.html" title="Hyper-V Performance Monitoring">Hyper-V Performance Monitoring</a></li> <li id="citix"><a href="/network-monitoring/citrix-xenserver-monitoring.html" title="Citrix XenServer Monitoring">Citrix XenServer Monitoring</a></li> <li id="citix-mon"><a href="/network-monitoring/citrix-monitoring.html" title="Citrix Monitoring">Citrix Monitoring</a></li> <li id="nutanix"><a href="/network-monitoring/nutanix-monitoring.html" title="Nutanix monitoring">Nutanix monitoring</a></li> <li id="hyper"><a href="/network-monitoring/hyperconverged-infrastructure.html" title="Hyperconverged Infrastructure Monitoring">Hyperconverged Infrastructure Monitoring</a></li> <li id="tree-vmd"><a href="/network-monitoring/virtualization-monitoring-dashboard.html" title="Virtualization Monitoring Dashboard">Virtualization Monitoring Dashboard</a></li> <li id="tree-osm"><a href="/network-monitoring/operating-system-monitoring.html" title="Operating System (OS) Monitoring">Operating System (OS) Monitoring</a></li> <li id="tree-winnm"><a href="/network-monitoring/windows-network-monitor.html" title="Windows Network Monitor">Windows Network Monitor</a></li> <li id="tree-mnm"><a href="/network-monitoring/microsoft-network-monitoring.html" title="Microsoft Network Monitoring">Microsoft Network Monitoring</a></li> <li id="tree-whatnm"><a href="/network-monitoring/linux-network-monitor.html" title="Linux Network Monitor">Linux Network Monitor</a></li> <li id="tree-dell"><a href="/network-monitoring/dell-server-monitoring.html" title="Dell Server Monitoring">Dell Server Monitoring</a></li> <li id="tree-hp"><a href="/network-monitoring/hp-server-monitoring.html" title="HP Server Monitoring">HP Server Monitoring</a></li> <li id="lg-moni"><a href="/network-monitoring/eventlog-monitoring.html" title="Event Log Monitoring">Event Log Monitoring</a></li> <li id="lg-exch"><a href="/network-monitoring/exchange-monitoring.html" title="Exchange Monitoring">Exchange Monitoring</a></li> <li id="tree-file"><a href="/network-monitoring/file-folder-monitor.html" title="File/ Folder Monitoring">File/ Folder Monitoring</a></li> <li id="tree-ftp"><a href="/network-monitoring/ftp-monitoring.html" title="FTP Monitoring">FTP Monitoring</a></li> <li id="tree-wsm"><a href="/network-monitoring/windows-service-monitoring.html" title="Windows Service Monitoring">Windows Service Monitoring</a></li> <li id="tree-svcmn"><a href="/network-monitoring/service-monitoring.html" title="Service Monitoring">Service Monitoring</a></li> <li id="tree-process"><a href="/network-monitoring/process-monitoring.html" title="Process Monitoring">Process Monitoring</a></li> </ul> </li> <li id="fea-nvi"><span>Network Visualization</span> <ul> <li id="tree-map"><a href="/network-monitoring/network-mapping.html" title="Network Mapping">Network Mapping</a></li> <li id="tree-plan"><a href="/network-monitoring/network-planning.html" title="Network Planning">Network Planning</a></li> <li id="tree-path"><a href="/network-monitoring/network-path-analysis.html" title="Network Path Analysis">Network Path Analysis</a></li> <li id="tree-diag"><a href="/network-monitoring/network-diagram-software.html" title="Network Diagram Software ">Network Diagram Software </a></li> <li id="tree-gpm"><a href="/network-monitoring/grouping-network-elements.html " title="Grouping Network Elements">Grouping Network Elements</a></li> <li id="tree-nt-map"><a href="/network-monitoring/custom-network-map.html" title="Custom Network Maps">Custom Network Maps</a></li> <li id="dash"><a href="/network-monitoring/network-management-console.html" title="Network Monitoring Dashboards">Network Monitoring Dashboards</a></li> <li id="tree-ndtool"><a href="/network-monitoring/network-discovery-tool.html" title="Network Discovery Tool">Network Discovery Tool</a></li> <li id="tree-nty"><a href="/network-monitoring/tech-topics/network-topology.html" title="Network Topology">Network Topology</a></li> <li id="tree-nts"><a href="/network-monitoring/network-topology-software.html" title="Network Topology Software">Network Topology Software</a></li> <li id="tree-nvd"><a href="/network-monitoring/tech-topics/what-is-network-visualization.html" title="Network Visualization Definition">Network Visualization Definition</a></li> <li id="tree-nv"><a href="/network-monitoring/network-visualization.html" title="Network Visualization">Network Visualization </a></li> <li id="tree-ntp"><a href="/network-monitoring/network-topology-mapper.html" title="Network Topology Mapper">Network Topology Mapper</a></li> <li id="tree-trt"><a href="/network-monitoring/traceroute-tool.html" title="Traceroute Tool">Traceroute Tool</a></li> </ul> </li> <li id="fea-nfm"><span>Network Fault Management</span> <ul> <li id="adv-nfm"><a href="/network-monitoring/network-fault-management.html" title="Network Fault Management">Network Fault Management</a></li> <li id="adv-alt"><a href="/network-monitoring/fault-monitoring.html" title="Network Fault Monitoring">Network Fault Monitoring</a></li> <li id="adv-mon-ale"><a href="/network-monitoring/network-monitoring-alerts.html" title="Network Monitoring Alerts">Network Monitoring Alerts</a></li> <li id="adv-rca"><a href="/network-monitoring/root-cause-analysis.html" title="Root Cause Analysis for Network Faults">Root Cause Analysis for Network Faults</a></li> <li id="adv-netauto"><a href="/network-monitoring/network-automation.html" title="Network Automation">Network Automation</a></li> <li id="trob-net-issue"><a href="/network-monitoring/troubleshooting-network-issues.html" title="Troubleshooting Network Issues">Troubleshooting Network Issues</a></li> <li id="it-work"><a href="/network-monitoring/it-workflow-automation.html" title="IT Workflow Automation">IT Workflow Automation</a></li> <li id="net-tro"><a href="/network-monitoring/network-troubleshooting-tools.html" title="Network Troubleshooting Tools">Network Troubleshooting Tools</a></li> <li id="mgmt-dsh"><a href="/network-monitoring/align-it-to-business.html" title="Service Level Management Dashboards">Service Level<br> Management Dashboards</a></li> <li id="ibn"><a href="/network-monitoring/intent-based-networking.html" title="What is Intent based Networking (IBN)?">Intent based Networking (IBN)</a></li> </ul> </li> <li id="fea-dcm"><span>Data Center Management</span> <ul> <li id="tree-dcmo"><a href="/network-monitoring/data-center-monitoring.html" title="Data Center Monitoring">Data Center Monitoring</a></li> <li id="tree-dcm"><a href="/network-monitoring/datacenter-management.html" title="Data Center Management">Data Center Management</a></li> <li id="tree-dcn"><a href="/network-monitoring/data-center-networking.html" title="Data Center Networking">Data Center Networking</a></li> <li id="tree-dcflr"><a href="/network-monitoring/datacenter-visual-modeling.html" title="3D Datacenter Floor">3D Datacenter Floor</a></li> </ul> </li> <li id="fea-nsm"><span>Storage Management</span> <ul> <li id="sto-san-mgnt"><a href="/network-monitoring/san-monitoring.html" title="SAN Monitoring">SAN Monitoring</a></li> <li id="tree-storage"><a href="/network-monitoring/storage-monitoring.html" title="Storage Monitoring">Storage Monitoring</a></li> <li id="sto-ra-mgnt"><a href="/network-monitoring/storage-raid-management.html" title="Storage Raid Management">Storage Raid Management</a></li> <li id="ta-lib-mgnt"><a href="/network-monitoring/tape-library-management.html" title="Tape Library Management">Tape Library Management</a></li> <li id="sto-md"><a href="/network-monitoring/storage-monitoring-dashboard.html" title="Storage Monitoring Dashboard">Storage Monitoring Dashboard</a></li> <li id="sto-cap-plan"><a href="/network-monitoring/storage-capacity-forecasting-planning.html" title="Storage Capacity Forecasting">Storage Capacity Forecasting</a></li> <li id="fa-sw-mgnt"><a href="/network-monitoring/san-switch-management.html" title="Fabric Switch Management">Fabric Switch Management</a></li> <li id="fa-sw-netapp"><a href="/network-monitoring/netapp-monitoring.html" title="NetApp Monitoring">NetApp Monitoring</a></li> <li id="fa-nsm-dellstorage"><a href="/network-monitoring/dell-storage-monitoring.html" title="Dell EMC Storage Monitoring">Dell EMC Storage Monitoring</a></li> <li id="fa-nsm-ibmstorage"><a href="/network-monitoring/ibm-storage-monitoring.html" title="IBM Storage Monitoring">IBM Storage Monitoring</a></li> <li id="fa-hpe-ibmstorage"><a href="/network-monitoring/hpe-storage-monitoring.html" title="HPE Storage Monitoring">HPE Storage Monitoring</a></li> </ul> </li> <li id="fea-repo"><span>Reports</span> <ul> <li id="nt-sr"><a href="/network-monitoring/network-reporting.html" title="Scheduled Reports">Scheduled Reports</a></li> <li id="nt-rprt"><a href="/network-monitoring/network-performance-reporting.html" title="Network Performance Reporting">Network Performance Reporting</a></li> <li id="busines-rpt"><a href="/network-monitoring/network-reports.html" title="Business Snapshot Based Reports">Business Snapshot Based Reports</a></li> <li id="forcst-rpt"><a href="/network-monitoring/forecast-reports.html" title="Forecast Reports">Forecast Reports</a></li> <li id="nt-cu-rprt"><a href="https://www.manageengine.com/network-monitoring/network-performance-reporting.html#custom-reports" title="Custom Reports">Custom Reports</a></li> </ul> </li> <li id="fea-multi"><span>Multi-site & Remote Monitoring</span> <ul> <li id="fea-enmtool"><a href="/network-monitoring/enterprise-monitoring-tools.html" title="Enterprise Monitoring Tools">Enterprise Monitoring Tools</a></li> <li id="fea-dis"><a href="/network-monitoring/distributed-network-monitoring.html" title="Distributed Network Monitoring">Distributed Network Monitoring</a></li> <li id="tree-enm"><a href="/network-monitoring/enterprise-network-monitoring.html" title="Enterprise Network Monitoring">Enterprise Network Monitoring</a></li> <li id="tree-su"><a href="/network-monitoring/enterprise-smart-upgrade.html" title="Smart Upgrade">Smart Upgrade</a></li> <li id="tree-remote"><a href="/network-monitoring/remote-network-monitoring.html" title="Remote Network Monitoring">Remote Network Monitoring</a></li> <li id="tree-opmmsp"><a href="/network-monitoring/rmm-software.html" title="OpManager MSP">OpManager MSP</a></li> </ul> </li> <li id="fea-integ"><span>Integrations and Add-ons</span> <ul> <li id="tree-addons"><a href="/network-monitoring/opmanager-addons.html" title="Add-ons">Add-ons</a></li> <li id="tree-traffic"><a href="/network-monitoring/network-traffic-analysis.html" title="Network Traffic Analysis">Network Traffic Analysis</a></li> <li id="tree-ncm"><a href="/network-monitoring/network-configuration-management.html" title="Network Configuration Management">Network Configuration Management</a></li> <li id="tree-log"><a href="/network-monitoring/firewall-management.html" title="Firewall Log Management">Firewall Log Management</a></li> <li id="tree-ipam"><a href="/network-monitoring/ipam-spm-plugin.html#IPAM" title="IP Address Management">IP Address Management</a></li> <li id="tree-portmap"><a href="/network-monitoring/ipam-spm-plugin.html#SPM" title="Switch Port Mapper">Switch Port Mapper</a></li> <li id="tree-apm-plugin"><a href="/network-monitoring/apm-plugin-overview.html" title="Applications Monitoring">Applications Monitoring</a></li> <li id="tree-meprd"><a href="/network-monitoring/integration.html" title="Integrations">Integrations</a></li> <li id="help-dsk"><a href="/network-monitoring/helpdesk-integration.html" title="ServiceDesk Plus Integration">ServiceDesk Plus Integration</a></li> <li id="help-sdp-ond"><a href="/network-monitoring/servicedesk-plus-cloud-integration.html" title="ServiceDesk Plus Cloud Integration">ServiceDesk Plus Cloud Integration</a></li> <li id="help-sdp-msp"><a href="/network-monitoring/opmanager-servicedeskplus-msp-integration.html" title="SDP MSP Integration">ServiceDesk Plus MSP Integration</a></li> <li id="help-serv"><a href="/network-monitoring/opmanager-servicenow-integration.html" title="ServiceNow Integration">ServiceNow Integration</a></li> <li id="help-jira"><a href="/network-monitoring/opmanager-jiraservicedesk-integration.html" title="Jira Service Management Integration">Jira Service Management Integration</a></li> <li id="help-slack"><a href="/network-monitoring/opmanager-slack-integration.html" title="Slack Integration">Slack Integration</a></li> <li id="tree-ans"><a href="/network-monitoring/ansible-integration.html" title="Ansible Integration">Ansible Integration</a></li> <li id="help-webhook"><a href="/network-monitoring/webhook-integration.html" title="Webhook Integration">Webhook Integration</a></li> <li id="tree-restapi"><a href="http://api.opmanager.com/" target="_blank" title="REST API">REST API</a></li> <li id="tree-cust"><a href="/network-monitoring/custom-integrations.html" title="Custom Integrations">Custom Integrations</a></li> <li id="help-analy"><a href="/network-monitoring/analytics-plus-overview.html" title="Integration with Analytics Plus">Integration with Analytics Plus</a></li> </ul> </li> <li id="fea-mobile"><span>Mobile Application</span> <ul> <li id="tree-mobile-apps"><a href="/network-monitoring/mobile-apps.html" title="Monitor IT on the move">Monitor IT on the move</a></li> </ul> </li> <li id="fea-bnm"><span>Network Monitoring Basics</span> <ul> <li id="tree-bnm"><a href="/network-monitoring/basics-of-network-monitoring.html" title="What is Network Monitoring">Network Monitoring</a></li> <li id="tree-nmgt"><a href="/network-monitoring/tech-topics/what-is-network-management.html" title="What is Network Management">Network Management</a></li> <li id="tree-nrs"><a href="/network-monitoring/tech-topics/network-resilience.html" title="Network Resilience">Network Resilience</a></li> <li id="tree-mt"><a href="/network-monitoring/tech-topics/mtbf-mttf-mttr.html" title="MTBF-MTTF-MTTR">MTBF-MTTF-MTTR</a></li> <li id="tree-rc"><a href="/network-monitoring/tech-topics/raid-configurations.html" title="Raid configurations">Raid configurations</a></li> <li id="tree-hdd"><a href="/network-monitoring/tech-topics/hdd-vs-ssd.html" title="HDD-VS-SSD">HDD-VS-SSD</a></li> <li id="tree-sddc"><a href="/network-monitoring/tech-topics/software-defined-data-center.html" title="Software Defined Data Center">Software Defined Data Center</a></li> <li id="tree-twi"><a href="/network-monitoring/tech-topics/troubleshoot-wifi-issues.html" title="Troubleshoot Wifi Issues">Troubleshoot Wifi Issues</a></li> <li id="tree-spl"><a href="/network-monitoring/tech-topics/storage-pools-and-luns.html" title="Storage Pools and Luns">Storage Pools and Luns</a></li> <li id="tree-bmh"><a href="/network-monitoring/tech-topics/bare-metal-hypervisor.html" title="Bare Metal Hypervisor">Bare Metal Hypervisor</a></li> <li id="tree-adc"><a href="/network-monitoring/tech-topics/application-delivery-controller.html" title="Application Delivery Controller">Application Delivery Controller</a></li> <li id="tree-nmm"><a href="/network-monitoring/tech-topics/network-monitoring-metrics.html" title="Network Monitoring Metrics">Network Monitoring Metrics</a></li> <li id="tree-sla"><a href="/network-monitoring/tech-topics/sla-monitoring.html" title="SLA Monitoring">SLA Monitoring</a></li> <li id="tree-da"><a href="/network-monitoring/tech-topics/disk-array.html" title="Disk Array">Disk Array</a></li> <li id="tree-nmc"><a href="/network-monitoring/challenges-of-network-monitoring.html" title="Challenges of Network Monitoring"> Challenges of Network Monitoring</a></li> <li id="tree-wns"><a href="/network-monitoring/network-software.html" title="Network Software"> Network Software </a></li> <li id="tree-nm"><a href="/network-monitoring/network-monitor.html" title="Network Monitor"> Network Monitor </a></li> <li id="tree-whatsnm"><a href="/network-monitoring/network-management.html" title="Network Management">Network Management Software</a></li> <li id="tree-cnm"><a href="/network-monitoring/network-management-challenges.html" title="Network Management Challenges">Network Management Challenges</a></li> <li id="tree-nms"><a href="/network-monitoring/network-management-system.html" title="Network Management System">Network Management System</a></li> <li id="tree-npm"><a href="/network-monitoring/network-performance-management.html" title="Network Performance Management">Network Performance Management</a></li> <li id="tree-nim"><a href="/network-monitoring/network-incident-management.html" title="Network Incident Management">Network Incident Management</a></li> <li id="tree-net-admin"><a href="/network-monitoring/network-administration.html" title="Network Administration">Network Administration</a></li> <li id="tree-cim"><a href="/network-monitoring/cisco-management.html" title="Cisco Management"> Cisco Management</a></li> <li id="nt-tool"><a href="/network-monitoring/network-monitoring-tools.html" title="Network Monitoring Tools">Network Monitoring Tools</a></li> <li id="graph"><a href="/network-monitoring/real-time-network-monitoring.html" title="What is Real-time Network Monitoring?">Real-time Network Monitoring</a></li> <li id="tree-sm"><a href="/network-monitoring/server-management.html" title="What is Server Management?">Server Management</a></li> <li id="spm"><a href="/network-monitoring/server-performance-management.html" title="What is Server Performance Management?">Server Performance Management</a></li> <li id="tree-wsnmp"><a href="/network-monitoring/what-is-snmp.html" title="What is SNMP?">SNMP</a></li> <li id="tree-vsm"><a href="/network-monitoring/virtual-server-management.html" title="What is Virtual Server Management?">Virtual Server Management</a></li> <li id="tree-anm"><a href="/network-monitoring/agentless-network-monitoring.html" title="What is Agentless Network Monitoring?">Agentless Network Monitoring</a></li> <li id="tree-wnsn"><a href="/network-monitoring/wireless-network-solutions.html" title="Wireless network solutions">Wireless network solutions</a></li> <li id="tree-dsmc"><a href="/network-monitoring/disk-space-monitoring-challenges.html" title="Disk Space Monitoring Challenges">Disk Space Monitoring Challenges</a></li> <li id="tree-wsmc"><a href="/network-monitoring/windows-service-monitoring-challenges.html" title="Windows Service Monitoring Challenges">Windows Service Monitoring Challenges</a></li> <li id="tree-netmap"><a href="/network-monitoring/what-is-network-map.html" title="Network Map">Network Map</a></li> <li id="tree-wiv"><a href="/network-monitoring/what-is-virtualization.html" title="What Is Virtualization?">Virtualization</a></li> <li id="tree-wiv-best"><a href="/network-monitoring/virtualization-best-practices.html" title="Virtualization Best Practices"> Virtualization Best Practices </a></li> <li id="tree-vc"><a href="/network-monitoring/virtualization-challenges.html" title="Virtualization Challenges"> Virtualization Challenges </a></li> <li id="tree-hvc"><a href="/network-monitoring/hyper-V-performance-monitoring-challenges.html" title="Hyper-V Performance Monitoring Challenges"> Hyper-V Performance Monitoring Challenges </a></li> <li id="tree-wifimanbest"><a href="/network-monitoring/wifi-network-management-best-practices.html" title="Wi-Fi Network Management">Wi-Fi Management Best Practices</a></li> <li id="tree-networkprotocols"><a href="/network-monitoring/network-protocols.html" title="Network protocols"> Network protocols </a></li> <li id="tree-nr"><a href="/network-monitoring/tech-topics/network-routing.html" title="Network Routing"> Network Routing</a></li> <li id="tree-layer2protocols"><a href="/network-monitoring/layer-2-protocols.html" title="Layer 2 Protocols"> Layer 2 Protocols </a></li> <li id="tree-trouple-nl"><a href="/network-monitoring/tech-topics/troubleshooting-network-latency.html" title="Troubleshooting Network Latency"> Troubleshooting Network Latency</a></li> <li id="tree-virtusprawl"><a href="/network-monitoring/tech-topics/how-to-prevent-vm-sprawl.html" title="Virtualization Sprawl"> Virtualization Sprawl </a></li> <li id="tree-netdiabasics"><a href="/network-monitoring/tech-topics/what-is-network-diagram.html" title="Basics of Network Diagrams"> What is Network Diagram </a></li> <li id="tree-netdia"><a href="/network-monitoring/tech-topics/network-diagrams.html" title="Network Diagrams"> Network Diagrams </a></li> <li id="tree-netmc"><a href="/network-monitoring/network-mapping-challenges.html" title="Network Mapping Challenges"> Network Mapping Challenges </a></li> <li id="tree-network-opti"><a href="/network-monitoring/tech-topics/network-optimization.html" title="Network Optimization"> Network Optimization </a></li> <li id="tree-sl"><a href="/network-monitoring/tech-topics/switching-loops.html" title="Switching Loops"> Switching Loops </a></li> <li id="tree-roufla"><a href="/network-monitoring/tech-topics/route-flapping.html" title="Route Flapping"> Route Flapping </a></li> <li id="tree-vxlan"><a href="/network-monitoring/tech-topics/vxlan-vs-vlan.html" title="VXLAN"> VXLAN </a></li> <li id="tree-vlan"><a href="/network-monitoring/tech-topics/troubleshoot-vlans.html" title="Troubleshooting VLANs"> Troubleshooting VLANs</a></li> <li id="tree-sdwan"><a href="/network-monitoring/tech-topics/sd-wan.html" title="SD-WAN"> SD-WAN </a></li> <li id="tree-bnwm"><a href="/network-monitoring/best-network-monitor.html" title="Best Network Monitor"> Best Network Monitor </a></li> <li id="tree-bfnms"><a href="/network-monitoring/best-free-network-monitoring-software.html" title="Best Free Network Monitoring Software"> Best Free Network Monitoring Software </a></li> </ul> </li> <li id="fea-alter"><span>OpManager Alternatives</span> <ul> <li id="tree-alter"><a href="/network-monitoring/alternative-to-solarwinds-npm.html" title="Solarwinds Alternative">Solarwinds Alternative</a></li> <li id="tree-alter1"><a href="/network-monitoring/alternative-to-prtg.html" title="PRTG Alternative">PRTG Alternative</a></li> <li id="tree-alter2"><a href="/network-monitoring/alternative-to-zabbix.html" title="Zabbix Alternative">Zabbix Alternative</a></li> <li id="tree-alter3"><a href="/network-monitoring/alternative-to-whatsupgold.html" title="Whatsup Gold Alternative">Whatsup Gold Alternative</a></li> <li id="tree-alter4"><a href="/network-monitoring/alternative-to-nagios-xi.html" title="Nagios XI Alternative">Nagios XI Alternative</a></li> <li id="tree-alter5"><a href="/network-monitoring/alternative-to-spiceworks.html" title="Spiceworks Alternative">Spiceworks Alternative</a></li> </ul> </li> <li id="fea-access"><span>Network Access Control</span> <ul> <li id="tree-role-access"><a href="/network-monitoring/role-based-access-control.html" title="Customizable Role-based Access Control"> Customizable Role-based Access Control </a> </li> <li id="tree-role-saml"><a href="/network-monitoring/SAML-authentication.html" title="SAML Authentication"> SAML Authentication </a> </li> </ul> </ul> <div id="itom-related-products"></div> <div id="itom-lhs-img"></div> </div> <div class="rhs-cont"> <div class="banner-wrapper"> <div class="banner-row"> <div class="col full-width"> <div class="banner-contents"> <h1>Network incident management</h1> <p>Keep a track of every event and act quickly when an untoward incident happens.</p> <div class="banner-cta"><a href="https://www.manageengine.com/network-monitoring/download.html?inc-mgt" target="_blank" rel="noopener">Get started for free</a> <a href="https://www.manageengine.com/network-monitoring/demo-form.html?inc-mgt" target="_blank" rel="noopener">Schedule a live demo</a></div> </div> </div> </div> </div> <p>Network incident management is integral to run an organization's IT network. The end goal of network incident management is simple; restore the service or functionality as quickly as possible in the event of an outage.</p> <p>Incident management sounds simple enough, but to do it efficiently and consistently, an IT operations team needs to be on their toes, constantly abreast of the network happenings, and have to follow a set of procedures systematically.</p> <p>Get to know:</p> <ul id="get to know"> <li><a href="#what">What is network incident management </a></li> <li><a href="#pros">Pros of network incident management</a></li> <li><a href="#types">Types of incidents</a></li> <li><a href="#process">The network incident management process</a></li> <li><a href="#OpM">OpManager: The definitive answer to all of your network management needs</a></li> </ul> <h2 id="what">What is network incident management?</h2> <p>Going by pure definition, incident management is the process of minimizing the overall impact of an incident by restoring full functionality as quickly as possible. From a network standpoint, an incident can be an unforeseen network disruption, an inconsistency in the quality of service (like fluctuating bandwidth), or an event that may impact service to the user or customer in the future.</p> <h2 id="pros">Pros of network incident management</h2> <ul> <li>Network incident management creates a record of past incidents. Correct documentation can help a team improve their <a href="https://www.manageengine.com/network-monitoring/network-management.html?inc-mgt" target="_blank">network management</a> practices going forward.</li> <li>Documentation of past incidents also ensure repetitive incidents are avoided or swiftly resolved.</li> <li>Efficient communication and incident management go hand in hand. The outcome is improved transparency with all concerned stakeholders in an organization.</li> <li>The incident data collected can be used for analyzing trends and patterns.</li> <li>The systems in place drastically reduce the risk of network outages.</li> <li>Faster turnaround time, from the incident to service restoration, ensures increased customer satisfaction.</li> </ul> <h2 id="types">Types of incidents</h2> <p>Incidents can be classed according to the network components they affect.</p> <p><strong>Hardware</strong>: Network devices can go down, or experience slowness or an outage. Critical hardware like servers, CPUs, routers, monitors, and printers are all prone to outages.</p> <p><strong>Software</strong>: Software-related issues can affect internal applications that are critical to an organization. This can also include issues affecting the antivirus or operating system, which can potentially slow down the network.</p> <p><strong>Security</strong>: Incidents related to security are active and potential threats to the network, which can lead to a data breach and compromise the entire infrastructure.</p> <p><strong>Network</strong>: At the network level, incidents can happen relevant to protocols, critical network devices, or other infrastructure components that are integral to normal network functioning. Examples are incidents affecting DHCP, VPNs, IP addresses, the DNS, and so on.</p> <p><strong>Database</strong>: Databases are foundational to networks. Incidents in this area can be related to DB2, Oracle, MS SQL Server, or other databases experiencing bottlenecks.</p> <h2 id="process">The network incident management process</h2> <p>A sound incident management framework sets up the foundation for efficient incident management in practice. With a process in place, an organization can achieve perfect synergy and clarity between teams. The severity of the issue, which team should handle the incident, and the optimum turnaround time to resolve the issue are all key factors that determine the efficiency of the whole process.</p> <h3>1. Identify and record the incident</h3> <p>When a member of the IT operations team inevitably identifies that something is going wrong in the network, it should be logged and tracked. With the right tools to report and document issues, incidents can be quickly detected by technical staff. <a href="https://www.manageengine.com/network-monitoring/network-monitoring-tools.html?inc-mgt" target="_blank">Network monitoring tools</a> can also detect and report incidents automatically, and communicate with end users.</p> <h3>2. Prioritize the incident</h3> <p>After the incidents are duly logged in the system, it's vital to segment and prioritize tasks. This lets you quickly determine the time needed to <a href="https://www.manageengine.com/network-monitoring/troubleshooting-network-issues.html?inc-mgt" target="_blank">troubleshoot the issue</a>, if escalation is needed, and which team will handle the incident. Categories can be created according to the layer or area of the network where the incident has happened, i.e., network, cloud, or virtual.</p> <p>Categorization helps create a knowledge base of past incidents, helping you analyze incidents independently to prevent future incidents. Moreover, incidents can also be denoted according to severity, like high, medium, or low. Prioritizing incidents bring order and allows them to be sorted, enabling the IT team to automate low priority or repetitive incidents and pool all efforts into resolving higher severity incidents.</p> <p>In most organizations, incidents are classified based on severity, like L1, L2, and L3.</p> <ul> <li><strong>L1 (Level 1) incident:</strong> Incidents that fall under this category are those that happen in higher volumes but are also quickly resolvable. IT operations personnel choose to automate the majority of L1 tasks so they can focus on resolving more critical incidents.</li> <li><strong>L2 (Level 2) incident:</strong> L2 incidents are more complex issues that can disrupt the network and put a roadblock on its smooth functioning. L2 incidents hence require involvement of skilled staff with specific knowledge in the area.</li> <li><strong>L3 (Level 3) incident:</strong> L3 incidents are issues that happen on a larger scale in the network. Major incidents like these rarely happen, but when they do, the damage they can cause to the infrastructure is huge. L3 incidents require expertise and coordination, which is why they need the attention of personnel with significant specialization in the area.</li> </ul> <h3>3. Investigate and respond to the incident</h3> <p>Once the incidents are assorted in an orderly fashion, the IT operations staff gets to the task of investigating and resolving the issue. With a strong knowledge base of past incidents acting as reference , the incident can be investigated and resolved efficiently. <a href="https://www.manageengine.com/network-monitoring/root-cause-analysis.html?inc-mgt" target="_blank">Root cause analysis</a> is used to detect the root cause of the problem. The incident management team can then put their efforts into resolving the faulty IT service quickly.</p> <p>In incident management, the team that automatically responds to an incident is the first-level team. Day-to-day incidents can be largely resolved by the first-level team. But certain incidents will need more attention and expertise, requiring escalation to a more specialized team. Escalation teams will be adept at resolving complex tasks, thanks to more expertise and resources at their disposal.</p> <h3>4. Incident resolution</h3> <p>The technical staff handling an incident focus on resolving it as quickly as possible so the network can come back online. After the problem has been fixed, prompt and clear communication to stakeholders is crucial. This verifies whether all impacted teams can continue with their work. When all stakeholders confirm and are satisfied with the restoration of service, the incident is closed and the resolution is documented.</p> <h2 id="OpM">OpManager: The definitive answer to all of your network incident management needs</h2> <div class="swiper-container"> <div class="swiper-wrapper"> <div class="swiper-slide"> <picture> <source type="image/webp" srcset="images/webp/network-performance-monitoring-cpu-memory-disk1.webp"></source> <source type="image/png" srcset="images/network-performance-monitoring-cpu-memory-disk1.png"></source> <img src="/network-monitoring/images/network-performance-monitoring-cpu-memory-disk1.png" alt="Network Performance Monitoring - ManageEngine OpManager" title="Network incident management" /> </picture> </div> <div class="swiper-slide"> <picture> <source type="image/webp" srcset="images/webp/network-performance-monitoring-performance-monitors.webp"></source> <source type="image/png" srcset="images/network-performance-monitoring-performance-monitors.png"></source> <img src="/network-monitoring/images/network-performance-monitoring-performance-monitors.png" alt="Network incident management- ManageEngine OpManager" title="Network monitor" /> </picture> </div> <div class="swiper-slide"> <picture> <source type="image/webp" srcset="images/webp/rca-create-profile.webp"></source> <source type="image/png" srcset="images/rca-create-profile.png"></source> <img src="/network-monitoring/images/rca-create-profile.png" alt="Root cause analysis- ManageEngine OpManager" title="Network management" /> </picture> </div> <div class="swiper-slide"> <picture> <source type="image/webp" srcset="images/webp/network-monitoring-alerts3.webp"></source> <source type="image/png" srcset="images/network-monitoring-alerts3.png"></source> <img src="/network-monitoring/images/network-monitoring-alerts3.png" alt="Network monitoring alerts- ManageEngine OpManager" title="Network incident management" /> </picture> </div> <div class="swiper-slide"> <picture> <source type="image/webp" srcset="images/webp/network-reports.webp"></source> <source type="image/png" srcset="images/network-reports.png"></source> <img src="/network-monitoring/images/network-reports.png" alt="Network reports- ManageEngine OpManager" title="Network incident management" /> </picture> </div> </div> <div class="swiper-button-next"> </div> <div class="swiper-button-prev"> </div> </div> <p>OpManager, with its powerful <a href="https://www.manageengine.com/network-monitoring/network-monitor.html?inc-mgt" target="_blank">network monitoring</a> features, provides deep visibility into the performance of your critical network components, including routers, switches, firewalls, load balancers, wireless LAN controllers, servers, VMs, printers, and storage devices.</p> <p><strong>Network monitoring:</strong> Gain in-depth visibility with predefined, device-specific monitors. Monitor all your devices for availability, performance, traffic, and other parameters. Multi-level thresholds and instant-notification support facilitates proactive network management.</p> <p><strong>Physical and virtual server monitoring:</strong> Monitor servers' system resources, like <a href="https://www.manageengine.com/network-monitoring/cpu-memory-disk.html?inc-mgt" target="_blank">CPU usage, memory consumption, disk usage</a>, and processes. OpManager can monitor Hyper-V, VMware, Citrix, Xen, and Nutanix HCI servers.</p> <p><strong>Root cause analysis (RCA):</strong> Create an RCA profile for an issue you want to resolve. OpManager's RCA profile is a central platform that aggregates the performance data of devices, helping you compare, analyze, and get to the root of the issue.</p> <p><strong>Advanced alerting:</strong> Get to know what's happening in your network anytime from anywhere. OpManager's advanced alerting system instantly alerts you on potential outages via various notification profiles such as SMS, email, slack messages, web alarms and more. You can also configure to run pre-defined scripts to automate first level troubleshooting.</p> <p><strong>Reporting</strong>: OpManager's in-built reporting system helps you understand historical data, analyze growth trends and take a call on resource optimization. These reports help forecast storage issues and perform capacity planning to avert indiscriminate purchases.</p> <p><a href="https://www.manageengine.com/network-monitoring/?inc-mgt" target="_blank">Learn more </a>about OpManager's exhaustive list of features, and bolster your network management.</p> <div class="related-resource-section padtb1"> <div class="itom-features-detail-container"> <h2 class="tac">Discover more on Network incident management</h2> <div class="row"> <div class="col-xl-12 col-12"> <div class="resource-card"> <div class="row align-items-center"> <div class="col-xl-6 col-lg-6 col-md-6 col-12"> <div class="resource-wrapper"> <div class="resource-link-item featured"> <h5>Featured</h5> <ul class="resource-link-list"> <li><a href="https://www.manageengine.com/network-monitoring/eventlog-monitoring.html?inc-mgt" target="_blank" rel="noopener"> <span>Event log monitoring</span> <svg width="20" height="20"> <use href="#icon-arrow-up-right"></use> </svg> </a></li> <li><a href="https://www.manageengine.com/network-monitoring/network-fault-management.html?inc-mgt" target="_blank" rel="noopener"> <span>Network fault management </span> <svg width="20" height="20"> <use href="#icon-arrow-up-right"></use> </svg> </a></li> <li><a href="https://www.manageengine.com/network-monitoring/servicedesk-plus-cloud-integration.html?inc-mgt" target="_blank" rel="noopener"> <span>ServiceDesk Plus integration</span> <svg width="20" height="20"> <use href="#icon-arrow-up-right"></use> </svg> </a></li> </ul> </div> <div class="resource-link-item"> <h5>Quick links</h5> <ul class="resource-link-list"> <li><a href="https://blogs.manageengine.com?inc-mgt" target="_blank" rel="noopener"> <span>Blogs</span> <svg width="20" height="20"> <use href="#icon-arrow-up-right"></use> </svg> </a></li> <li><a href="https://www.manageengine.com/network-monitoring/ebooks.html?inc-mgt" target="_blank" rel="noopener"> <span>E-books</span> <svg width="20" height="20"> <use 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href="https://blogs.manageengine.com/corporate/general/2023/07/06/streamline-incident-management-with-opmanager-and-pagerduty.html?inc-mgt" target="_blank" rel="noopener" class="resource-other-item"> <span class="resource-other-icon"> <svg width="32" height="38"> <use xlink:href="#icon-resource-blog"></use> </svg> </span> <span class="resource-other-content"> <span class="h5">Blog</span> <span class="p">Streamline incident management with OpManager</span> <span class="anchor-text"> <span>Read</span> <svg width="20" height="20"> <use href="#icon-chevron-right"></use> </svg> </span> </span> </a> <a href="https://www.manageengine.com/network-monitoring/event-and-fault-management.html?inc-mgt" target="_blank" rel="noopener" class="resource-other-item"> <span class="resource-other-icon"> <svg width="32" height="38"> <use xlink:href="#icon-resource-whitepaper"></use> </svg> </span> <span class="resource-other-content"> <span class="h5">Whitepaper</span> <span class="p">Fault and Event management</span> <span class="anchor-text"> <span>Read</span> <svg width="20" height="20"> <use href="#icon-chevron-right"></use> </svg> </span> </span> </a> <a href="https://www.manageengine.com/network-monitoring/help/managing-faults-in-network.html?inc-mgt" target="_blank" rel="noopener" class="resource-other-item"> <span class="resource-other-icon"> <svg width="32" height="32"> <use xlink:href="#icon-resource-help"></use> </svg> </span> <span class="resource-other-content"> <span class="h5">Help</span> <span class="p">How to manage network faults with OpManager</span> <span class="anchor-text"> <span>Get help</span> <svg width="20" height="20"> <use href="#icon-chevron-right"></use> </svg> </span> </span> </a></div> </div> </div> </div> </div> </div> </div> </div> <div class="dwnld-sec mar-t-md"> <h2>Keep your network incidents under control with OpManager.</h2> <a class="red-btn" href="https://www.manageengine.com/network-monitoring/download.html?inc-mgt" target="_self">Download 30-day free trial</a></div>  <div id="customer-review" class="sec-row pad-tb-md"> <div class="sec-title tac"> <h2>Customer reviews</h2> </div> <div class="review-wrapper"> <div class="swiper-container"> <div class="swiper-wrapper"> <div class="swiper-slide"> <div class="review-content"> <div class="sec-title"><span class="review-prd">OpManager</span> <div class="review-head">OpManager - 10 Steps Ahead Of The Competition, One Step Away From Being Unequalled.</div> <div class="review-org">- Network Services Manager, Government Organization</div> <div class="review-details"><span class="rev-role"><strong>Review Role: </strong>Infrastructure and Operations</span><span class="company-size"><strong>Company Size: </strong>Gov't/PS/ED 5,000 - 50,000 Employees</span></div> </div> <div class="review-desc">"I have a long-standing relationship with ManageEngine. OpManager has always missed one or two features that would make it truly the best tool on the market, but over it is the most comprehensive and easy to use the product on the market."</div> <div class="gartner-logo"><img src="https://www.manageengine.com/network-monitoring/images/opm-gartner-logo.png" alt="" /></div> </div> </div> <div class="swiper-slide"> <div class="review-content"> <div class="sec-title"><span class="review-prd">OpManager</span> <div class="review-head">Easy Implementation, Excellent Support & Lower Cost Tool</div> <div class="review-org">- Team Lead, IT Service Industry</div> <div class="review-details"><span class="rev-role"><strong>Review Role: </strong>Infrastructure and Operations</span><span class="company-size"><strong>Company Size: </strong>500M - 1B USD</span></div> </div> <div class="review-desc">"We have been using OpManager since 2011 and our overall experience has been excellent. The tool plays a vital role in providing the value to our organisation and to the customers we are supporting. The support is excellent and staff takes full responsibilities in resolving the issues. Innovation is never stopping and clearly visible with newer versions"</div> <div class="gartner-logo"><img src="https://www.manageengine.com/network-monitoring/images/opm-gartner-logo.png" alt="" /></div> </div> </div> <div class="swiper-slide"> <div class="review-content"> <div class="sec-title"><span class="review-prd">OpManager</span> <div class="review-head">Easy Implementation With A Feature Rich Catalogue, Support Has Some Room For Improvement</div> <div class="review-org">- NOC Manager in IT Service Industry</div> <div class="review-details"><span class="rev-role"><strong>Review Role: </strong>Program and Portfolio Management</span><span class="company-size"><strong>Company Size: </strong>500M - 1B USD</span></div> </div> <div class="review-desc">"The vendor has been supporting during the implementation & POC phases providing trial licenses. Feature requests and feedback is usually acted upon swiftly. There was sufficient vendor support during the implementation phase. After deployment, the support is more than adequate, where the vendor could make some improvements."</div> <div class="gartner-logo"><img src="https://www.manageengine.com/network-monitoring/images/opm-gartner-logo.png" alt="" /></div> </div> </div> <div class="swiper-slide"> <div class="review-content"> <div class="sec-title"><span class="review-prd">OpManager</span> <div class="review-head">Great Monitoring Tool</div> <div class="review-org">- CIO in Finance Industry</div> <div class="review-details"><span class="rev-role"><strong>Review Role: </strong>CIO</span><span class="company-size"><strong>Company Size: </strong>1B - 3B USD</span></div> </div> <div class="review-desc">"Manage Engine provides a suite of tools that have made improvements to the availability of our internal applications. From monitoring, management and alerting, we have been able to peak performance within our data center."</div> <div class="gartner-logo"><img src="https://www.manageengine.com/network-monitoring/images/opm-gartner-logo.png" alt="" /></div> </div> </div> <div class="swiper-slide"> <div class="review-content"> <div class="sec-title"><span class="review-prd">OpManager</span> <div class="review-head">Simple Implementation, Easy To Use. Very Intuitive.</div> <div class="review-org">- Principal Engineer in IT Services</div> <div class="review-details"><span class="rev-role"><strong>Review Role: </strong>Enterprise Architecture and Technology Innovation</span><span class="company-size"><strong>Company Size: </strong>250M - 500M USD</span></div> </div> <div class="review-desc">"Manage Engine support was helpful and responsive to all our queries"</div> <div class="gartner-logo"><img src="https://www.manageengine.com/network-monitoring/images/opm-gartner-logo.png" alt="" /></div> </div> </div> </div>    <div class="swiper-button-next"> </div> <div class="swiper-button-prev"> </div> </div> </div> </div>   <div id="OpManager" class="sec-row pad-tb-md"> <div class="sec-title tac"> <h2>Case Studies - OpManager</h2> </div> <div class="itom-wrapper"> <div class="swiper-container"> <div class="swiper-wrapper"> <div class="swiper-slide"> <div class="ct-itom"> <p class="prodcut-name">OpManager</p> <h3><a title="Hinduja Global Solutions saves $3 million a year using OpManager" href="https://www.manageengine.com/network-monitoring/hinduja-global-services-cs.html?ME_casestudy" target="_blank">Hinduja Global Solutions saves $3 million a year using OpManager</a></h3> <p class="industry-name"><strong>Industry: </strong>IT</p> <p class="desc">Hinduja Global Solutions (HGS) is an Indian business process management (BPM) organization headquartered in Bangalore and part of the Hinduja Group. HGS combines technology-powered automation, analytics, and digital services focusing on back office proces</p> <a href="https://www.manageengine.com/network-monitoring/hinduja-global-services-cs.html?ME_casestudy" target="_blank">Learn more</a></div> </div> <div class="swiper-slide"> <div class="ct-itom"> <p class="prodcut-name">OpManager</p> <h3><a title="USA-Based Healthcare Organization Monitor" href="https://www.manageengine.com/network-monitoring/usa-healthcare-network-monitoring-configuration-management-cs.html?ME_casestudy" target="_blank">USA-Based Healthcare Organization Monitor's Network Devices Using OpManager and Network Configuration Manager</a></h3> <p class="industry-name"><strong>Industry: </strong>Healthcare</p> <p class="desc">One of the largest radiology groups in the nation, with a team of more than 200 board-certified radiologists, provides more than 50 hospital and specialty clinic partners with on-site radiology coverage and interpretations.</p> <a title="Learn more" href="https://www.manageengine.com/network-monitoring/usa-healthcare-network-monitoring-configuration-management-cs.html?ME_casestudy" target="_blank">Learn more</a></div> </div> <div class="swiper-slide"> <div class="ct-itom"> <p class="prodcut-name">OpManager</p> <h3><a title="Netherlands-based real estate data company avoids system downtime using OpManager and Firewall Analyzer" href="https://www.manageengine.com/network-monitoring/netherlands-vabi-cs.html?ME_casestudy" target="_blank">Netherlands-based real estate data company avoids system downtime using OpManager and Firewall Analyzer</a></h3> <p class="industry-name"><strong>Industry: </strong>Real Estate</p> <p class="desc">Vabi is a Netherlands-based company that provides "real estate data in order, for everyone." Since 1972, the company has focused on making software that calculates the performance of buildings. It has since then widened its scope from making calculations</p> <a class="proDwn" title="Learn more" href="https://www.manageengine.com/network-monitoring/netherlands-vabi-cs.html?ME_casestudy" target="_blank">Learn more</a></div> </div> <div class="swiper-slide"> <div class="ct-itom"> <p class="prodcut-name">OpManager</p> <h3><a title="Global news and media company" href="https://www.manageengine.com/network-monitoring/business-cs.html" target="_blank">Global news and media company</a></h3> <p class="industry-name"><strong>Industry: </strong>Telecommunication and Media</p> <p class="desc">Bonita uses OpManager to monitor their network infrastructure and clear bottlenecks</p> <a class="proDwn" title="Learn more" href="https://www.manageengine.com/network-monitoring/business-cs.html" target="_blank">Learn more</a></div> </div> <div class="swiper-slide"> <div class="ct-itom"> <p class="prodcut-name">OpManager</p> <h3><a title="Bonita" href="https://www.manageengine.com/network-monitoring/bonita-cs.html" target="_blank">Bonita</a></h3> <p class="industry-name"><strong>Industry: </strong>Businesses and Services</p> <p class="desc">Bonita uses OpManager to monitor their network infrastructure and clear bottlenecks</p> <a class="proDwn" title="Learn more" href="https://www.manageengine.com/network-monitoring/bonita-cs.html" target="_blank">Learn more</a></div> </div> <div class="swiper-slide"> <div class="ct-itom"> <p class="prodcut-name">OpManager</p> <h3><a title="Thorp Reed & Armstrong" href="https://www.manageengine.com/network-monitoring/opmanager-thorp-reed-cs.html" target="_blank">Thorp Reed & Armstrong</a></h3> <p class="industry-name"><strong>Industry : </strong>Government</p> <p class="desc">Randy S. Hollaway from Thorp Reed & Armstrong relies on OpManager for prompt alerts and reports</p> <a class="proDwn" title="Learn more" href="https://www.manageengine.com/network-monitoring/opmanager-thorp-reed-cs.html" target="_blank">Learn more</a></div> </div> </div>    <div class="swiper-button-next"> </div> <div class="swiper-button-prev"> </div> </div> </div> </div>  <div class="sec-pTB roboto bg-white-media"> <div id="AwardsHonors" class="container tac"> <h2>Awards & Honors</h2> <ul> <li><a href="https://www.manageengine.com/network-monitoring/gartner-customer-choice-may-2019.html?indexaward2019"> <span class="logo-wrapper"> <span class="awards gartner-choice">  </span></span> <span class="div-awards-ct">Recognized as a May 2019 Gartner Peer Insights Customers' Choice for Network Performance Monitoring and Diagnostics Software</span> </a></li> <li><a href="https://blogs.manageengine.com/network/opmanager/2019/05/01/manageengine-named-an-april-2019-gartner-peer-insights-customers-choice-for-it-infrastructure-monitoring-tools.html?indexaward2019"> <span class="logo-wrapper"><span class="awards gartner-choice">  </span></span> <span class="div-awards-ct">Recognised as an April 2019 Gartner Peer Insights Customers' Choice for IT Infrastructure Monitoring Tools.</span> </a></li> <li><a href="https://blogs.manageengine.com/network/opmanager/2019/04/18/manageengine-wins-at-future-network-awards-for-the-third-time.html?indexaward2019"> <span class="logo-wrapper"><span class="awards network-world">  </span></span> <span class="div-awards-ct">Network Management and Monitor Vendor of the Year 2018, 2019</span> </a></li> <li class="min-height-sm"><a href="https://www.manageengine.com/network-monitoring/gartner-magic-quadrant-for-npmd.html?indexaward2019"> <span class="logo-wrapper"><span class="awards gartner-mq">  </span></span> <span class="div-awards-ct">Entered the 2019 Gartner NPMD Magic Quadrant.</span> </a></li> <li class="min-height-sm"><a href="https://www.manageengine.com/network-monitoring/info-tech-data-quadrant.html?indexaward2019"> <span class="logo-wrapper"><span class="awards infotech">  </span></span> <span class="div-awards-ct">Ranked #2 in the Infotech Research Software Reviews Data Quadrant 2018.</span> </a></li> </ul> <div class="btn tac"><a href="https://www.manageengine.com/network-monitoring/network-software-review.html">more...</a></div> </div> </div> <div class="svg-icons" style="display: none"><svg xmlns="http://www.w3.org/2000/svg"> <defs> <symbol viewbox="" data-viewbox="0 0 20 20" fill="none" id="icon-arrow-up-right"> <path d="M5.83334 14.1667L14.1667 5.83333" stroke="#444444" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path> <path d="M5.83334 5.83333H14.1667V14.1667" stroke="#444444" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path> 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<li><a href="https://www.manageengine.com/network-monitoring/customer-recommends.html?footer-new" target="_blank">Case studies</a></li> </ul> </div> <div class="mef_list_items_wrapper"> <h5 class="mef_foot_title">Why OpManager</h5> <ul class="mef_list_items"> <li><a href="https://www.manageengine.com/network-monitoring/alternative-to-prtg.html?footer-new" target="_blank">Alternative to PRTG</a></li> <li><a href="https://www.manageengine.com/network-monitoring/alternative-to-solarwinds-npm.html?footer-new" target="_blank">Alternative to Solarwinds</a></li> <li><a href="https://www.manageengine.com/network-monitoring/alternative-to-zabbix.html?footer-new" target="_blank">Alternative to Zabbix</a></li> </ul> </div> </div> <div class="mef_foot_cols"> <div class="mef_list_items_wrapper"> <h5 class="mef_foot_title">Company</h5> <ul class="mef_list_items"> <li><a href="https://www.manageengine.com/about-us.html?footer-sec-opm" target="_blank">About us</a></li> <li><a href="https://store.manageengine.com/opmanager/?footer-new" target="_blank">Store</a></li> <li><a href="https://www.manageengine.com/network-monitoring/sitemap.html?footer-new" target="_blank">Sitemap</a></li> </ul> </div> <div class="mef_list_items_wrapper"> <h5 class="mef_foot_title">Training and Support</h5> <ul class="mef_list_items"> <li><a href="https://www.manageengine.com/network-monitoring/support.html?footer-new" target="_blank">Contact support</a></li> <li><a href="https://www.manageengine.com/training/opmanager_training_agenda.html?footer-new" target="_blank">Training and certification</a></li> </ul> </div> <div class="mef_social_container"> <h5 class="mef_social_title">Connect with us:</h5> <div class="mef_social_share"> <a href="https://www.linkedin.com/showcase/manageengine-it-operations-management?footer-new" target="_blank" rel="noopener" class="in"> </a>  <a href="https://www.instagram.com/manageengine_itom/?footer-new" target="_blank" rel="noopener" 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