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class="sub-menu__back-button">Home</button> <div class="card__text"> <h3 class="card__heading"> Our businesses </h3> </div> <p class="card__description">Our business model reflects our strategy of combining cross-border capabilities with wealth management expertise.</p> <div class="card__cta"> <div class="wp-block-buttons"> <div class="wp-block-button"> <a href="https://www.sc.com/en/about/our-business-model/" tabindex="0" class="wp-block-button__link">Learn more</a> </div> </div> </div> </div> </div><ul class="sub-menu"><li data-label="151928" class="main-menu__item has_children"><a tabindex="0" class="main-menu__link" href="https://www.sc.com/en/corporate-investment-banking/" target="_self" >Corporate & Investment Banking</a><div class="sub-menu-lv-1"><div class="sub-menu-content-container"> <div class="card__content"> <button type="button" class="sub-menu__back-button">Our businesses</button> <div class="card__text"> <h3 class="card__heading"> Corporate & Investment Banking </h3> 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href="https://www.sc.com/en/corporate-investment-banking/events/" target="_self" >Events</a></li><li data-label="174995" class="main-menu__item mobile-only eyebrow-menu-item"><a tabindex="0" class="main-menu__link" href="https://www.sc.com/en/country-popup/online/" target="_self" data-toggle-country-popups="1" data-country-popups-id="19629">Online banking</a></li> <li data-label="private-banking-online" class="main-menu__item mobile-only eyebrow-menu-item"><a tabindex="0" class="main-menu__link" href="https://pvm.standardchartered.com/pvb/index.html#/login" target="_self" >Private banking</a></li> <li data-label="straight2bank-2" class="main-menu__item mobile-only eyebrow-menu-item"><a tabindex="0" class="main-menu__link" href="https://s2b.standardchartered.com/" target="_self" >Straight2Bank</a></li> <li data-label="contact-us-2" class="main-menu__item mobile-only eyebrow-menu-item"><a tabindex="0" class="main-menu__link" href="/en/contact-us/" target="_self" >Contact us</a></li> <li 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class="main-menu__item"><a tabindex="0" class="main-menu__link" href="https://www.sc.com/en/wealth-retail-banking/private-banking/" target="_self" >Global Private Banking</a></li><li data-label="190924" class="main-menu__item"><a tabindex="0" class="main-menu__link" href="https://www.sc.com/en/wealth-retail-banking/priority-private/" target="_self" >Priority Private</a></li><li data-label="202386" class="main-menu__item"><a tabindex="0" class="main-menu__link" href="https://www.sc.com/en/wealth-retail-banking/priority-banking/" target="_self" >Priority Banking</a></li><li data-label="139780" class="main-menu__item"><a tabindex="0" class="main-menu__link" href="https://www.sc.com/en/wealth-retail-banking/wealth-solutions/" target="_self" >Wealth Solutions</a></li><li data-label="199042" class="main-menu__item"><a tabindex="0" class="main-menu__link" href="https://www.sc.com/en/wealth-retail-banking/sme-banking/" target="_self" >SME Banking</a></li><li data-label="194555" class="main-menu__item"><a tabindex="0" class="main-menu__link" href="https://www.sc.com/en/wealth-retail-banking/islamic-banking/" target="_self" >Islamic Banking</a></li><li data-label="174995" class="main-menu__item mobile-only eyebrow-menu-item"><a tabindex="0" class="main-menu__link" href="https://www.sc.com/en/country-popup/online/" target="_self" data-toggle-country-popups="1" data-country-popups-id="19629">Online banking</a></li> <li data-label="private-banking-online" class="main-menu__item mobile-only eyebrow-menu-item"><a tabindex="0" class="main-menu__link" href="https://pvm.standardchartered.com/pvb/index.html#/login" target="_self" >Private banking</a></li> <li data-label="straight2bank-2" class="main-menu__item mobile-only eyebrow-menu-item"><a tabindex="0" class="main-menu__link" href="https://s2b.standardchartered.com/" target="_self" >Straight2Bank</a></li> <li data-label="contact-us-2" class="main-menu__item mobile-only eyebrow-menu-item"><a tabindex="0" class="main-menu__link" href="/en/contact-us/" target="_self" >Contact us</a></li> <li data-label="local-site-and-online-banking" class="main-menu__item mobile-only eyebrow-menu-item"><a tabindex="0" class="main-menu__link" href="https://www.sc.com/en/our-locations/" target="_self" data-toggle-locations="1">Locations</a></li> </ul></div></li><li data-label="226521" class="main-menu__item"><a tabindex="0" class="main-menu__link" href="https://www.sc.com/en/about/innovation/sc-ventures/" target="_self" >Ventures</a></li><li data-label="174995" class="main-menu__item mobile-only eyebrow-menu-item"><a tabindex="0" class="main-menu__link" href="https://www.sc.com/en/country-popup/online/" target="_self" data-toggle-country-popups="1" data-country-popups-id="19629">Online banking</a></li> <li data-label="private-banking-online" class="main-menu__item mobile-only eyebrow-menu-item"><a tabindex="0" class="main-menu__link" href="https://pvm.standardchartered.com/pvb/index.html#/login" target="_self" >Private banking</a></li> <li data-label="straight2bank-2" class="main-menu__item mobile-only eyebrow-menu-item"><a tabindex="0" class="main-menu__link" href="https://s2b.standardchartered.com/" target="_self" >Straight2Bank</a></li> <li data-label="contact-us-2" class="main-menu__item mobile-only eyebrow-menu-item"><a tabindex="0" class="main-menu__link" href="/en/contact-us/" target="_self" >Contact us</a></li> <li data-label="local-site-and-online-banking" class="main-menu__item mobile-only eyebrow-menu-item"><a tabindex="0" class="main-menu__link" href="https://www.sc.com/en/our-locations/" target="_self" data-toggle-locations="1">Locations</a></li> </ul></div></li><li data-label="investors" class="main-menu__item has_children"><a tabindex="0" class="main-menu__link" href="#" target="_self" >Investors</a><div class="sub-menu-lv-0"><div class="sub-menu-content-container"> <div class="card__content"> <button type="button" class="sub-menu__back-button">Home</button> <div class="card__text"> <h3 class="card__heading"> Serving our investor community </h3> </div> <p class="card__description">Stay updated on our latest financial and performance information, news, upcoming investor events and more</p> <div class="card__cta"> <div class="wp-block-buttons"> <div class="wp-block-button"> <a href="/en/investors/" tabindex="0" class="wp-block-button__link">Investors hub</a> </div> </div> </div> </div> </div><ul class="sub-menu"><li data-label="120550" class="main-menu__item has_children"><a tabindex="0" class="main-menu__link" href="https://www.sc.com/en/investors/financial-results/" target="_self" >Financial results</a><div class="sub-menu-lv-1"><div class="sub-menu-content-container"> <div class="card__content"> <button type="button" class="sub-menu__back-button">Investors</button> <div class="card__text"> <h3 class="card__heading"> Financial results </h3> </div> </div> </div><ul class="sub-menu"><li data-label="144734" class="main-menu__item"><a tabindex="0" class="main-menu__link" href="https://www.sc.com/en/investors/financial-results/" target="_self" >Quarterly results</a></li><li data-label="210177" class="main-menu__item"><a tabindex="0" class="main-menu__link" href="https://www.sc.com/en/investors/consensus/" target="_self" >Consensus & key updates</a></li><li data-label="227044" class="main-menu__item"><a tabindex="0" class="main-menu__link" href="https://www.sc.com/en/investors/financial-results/annual-report/" target="_self" >Annual Report</a></li><li data-label="174995" class="main-menu__item mobile-only eyebrow-menu-item"><a tabindex="0" class="main-menu__link" href="https://www.sc.com/en/country-popup/online/" target="_self" data-toggle-country-popups="1" data-country-popups-id="19629">Online banking</a></li> <li data-label="private-banking-online" class="main-menu__item mobile-only eyebrow-menu-item"><a tabindex="0" class="main-menu__link" href="https://pvm.standardchartered.com/pvb/index.html#/login" target="_self" >Private banking</a></li> <li data-label="straight2bank-2" class="main-menu__item mobile-only eyebrow-menu-item"><a tabindex="0" class="main-menu__link" href="https://s2b.standardchartered.com/" target="_self" >Straight2Bank</a></li> <li data-label="contact-us-2" class="main-menu__item mobile-only eyebrow-menu-item"><a tabindex="0" class="main-menu__link" href="/en/contact-us/" target="_self" >Contact us</a></li> <li data-label="local-site-and-online-banking" class="main-menu__item mobile-only eyebrow-menu-item"><a tabindex="0" class="main-menu__link" href="https://www.sc.com/en/our-locations/" target="_self" data-toggle-locations="1">Locations</a></li> </ul></div></li><li data-label="120555" class="main-menu__item has_children"><a tabindex="0" class="main-menu__link" href="https://www.sc.com/en/investors/events-and-presentations/" target="_self" >Events</a><div class="sub-menu-lv-1"><div class="sub-menu-content-container"> <div class="card__content"> <button 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class="main-menu__item has_children"><a tabindex="0" class="main-menu__link" href="https://www.sc.com/en/news/" target="_self" >Insights</a><div class="sub-menu-lv-0"><div class="sub-menu-content-container"> <div class="card__content"> <button type="button" class="sub-menu__back-button">Home</button> <div class="card__text"> <h3 class="card__heading"> Insights </h3> </div> <p class="card__description">Tap into deep local expertise with global insights designed to help you grow across borders.</p> <div class="card__cta"> <div class="wp-block-buttons"> <div class="wp-block-button"> <a href="https://www.sc.com/en/news/" tabindex="0" class="wp-block-button__link">Learn more</a> </div> </div> </div> </div> </div><ul class="sub-menu"><li data-label="business-insights" class="main-menu__item"><a tabindex="0" class="main-menu__link" href="https://www.sc.com/en/news/" target="_self" >Business insights</a></li><li data-label="226518" class="main-menu__item"><a tabindex="0" class="main-menu__link" href="https://www.sc.com/en/wealth-retail-banking/wealth-solutions/wealth-insights/" target="_self" >Wealth insights</a></li><li data-label="226519" class="main-menu__item"><a tabindex="0" class="main-menu__link" href="https://www.sc.com/en/campaigns/spotlight-global-india/" target="_self" >Spotlight</a></li><li data-label="174995" class="main-menu__item mobile-only eyebrow-menu-item"><a tabindex="0" class="main-menu__link" href="https://www.sc.com/en/country-popup/online/" target="_self" data-toggle-country-popups="1" data-country-popups-id="19629">Online banking</a></li> <li data-label="private-banking-online" class="main-menu__item mobile-only eyebrow-menu-item"><a tabindex="0" class="main-menu__link" href="https://pvm.standardchartered.com/pvb/index.html#/login" target="_self" >Private banking</a></li> <li data-label="straight2bank-2" class="main-menu__item mobile-only eyebrow-menu-item"><a tabindex="0" class="main-menu__link" 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has_children"><a tabindex="0" class="main-menu__link" href="#" target="_self" >Careers</a><div class="sub-menu-lv-0"><div class="sub-menu-content-container"> <div class="card__content"> <button type="button" class="sub-menu__back-button">Home</button> <div class="card__text"> <h3 class="card__heading"> Global careers </h3> </div> <p class="card__description">If you’re looking for a career with purpose and want to work for a bank making a difference, we’d love to hear from you.</p> <div class="card__cta"> <div class="wp-block-buttons"> <div class="wp-block-button"> <a href="/en/global-careers/" tabindex="0" class="wp-block-button__link">Learn more</a> </div> </div> </div> </div> </div><ul class="sub-menu"><li data-label="120661" class="main-menu__item has_children"><a tabindex="0" class="main-menu__link" href="https://www.sc.com/en/global-careers/early-careers/" target="_self" >Early Careers</a><div class="sub-menu-lv-1"><div class="sub-menu-content-container"> <div 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class="main-menu__link" href="https://pvm.standardchartered.com/pvb/index.html#/login" target="_self" >Private banking</a></li> <li data-label="straight2bank-2" class="main-menu__item mobile-only eyebrow-menu-item"><a tabindex="0" class="main-menu__link" href="https://s2b.standardchartered.com/" target="_self" >Straight2Bank</a></li> <li data-label="contact-us-2" class="main-menu__item mobile-only eyebrow-menu-item"><a tabindex="0" class="main-menu__link" href="/en/contact-us/" target="_self" >Contact us</a></li> <li data-label="local-site-and-online-banking" class="main-menu__item mobile-only eyebrow-menu-item"><a tabindex="0" class="main-menu__link" href="https://www.sc.com/en/our-locations/" target="_self" data-toggle-locations="1">Locations</a></li> </ul></div></li><li data-label="140047" class="main-menu__item"><a tabindex="0" class="main-menu__link" href="https://www.sc.com/en/global-careers/business-areas/" target="_self" >Our business areas</a></li><li data-label="about-us" 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src="https://av.sc.com/corp-en/nr/content/images/Woman-in-leather-jacket-FAQs-hero-scaled.jpg" srcset="https://av.sc.com/corp-en/nr/content/images/Woman-in-leather-jacket-FAQs-hero-scaled.jpg 2560w, https://av.sc.com/corp-en/nr/content/images/Woman-in-leather-jacket-FAQs-hero-scaled-300x125.jpg 300w, https://av.sc.com/corp-en/nr/content/images/Woman-in-leather-jacket-FAQs-hero-scaled-1024x427.jpg 1024w, https://av.sc.com/corp-en/nr/content/images/Woman-in-leather-jacket-FAQs-hero-scaled-768x320.jpg 768w, https://av.sc.com/corp-en/nr/content/images/Woman-in-leather-jacket-FAQs-hero-scaled-1536x640.jpg 1536w, https://av.sc.com/corp-en/nr/content/images/Woman-in-leather-jacket-FAQs-hero-scaled-2048x854.jpg 2048w, https://av.sc.com/corp-en/nr/content/images/Woman-in-leather-jacket-FAQs-hero-scaled-1440x600.jpg 1440w, https://av.sc.com/corp-en/nr/content/images/Woman-in-leather-jacket-FAQs-hero-scaled-992x414.jpg 992w, https://av.sc.com/corp-en/nr/content/images/Woman-in-leather-jacket-FAQs-hero-scaled-320x134.jpg 320w" sizes="(max-width: 2560px) 100vw, 2560px" srcset="https://av.sc.com/corp-en/nr/content/images/Woman-in-leather-jacket-FAQs-hero-scaled.jpg 2560w, https://av.sc.com/corp-en/nr/content/images/Woman-in-leather-jacket-FAQs-hero-scaled-300x125.jpg 300w, https://av.sc.com/corp-en/nr/content/images/Woman-in-leather-jacket-FAQs-hero-scaled-1024x427.jpg 1024w, https://av.sc.com/corp-en/nr/content/images/Woman-in-leather-jacket-FAQs-hero-scaled-768x320.jpg 768w, https://av.sc.com/corp-en/nr/content/images/Woman-in-leather-jacket-FAQs-hero-scaled-1536x640.jpg 1536w, https://av.sc.com/corp-en/nr/content/images/Woman-in-leather-jacket-FAQs-hero-scaled-2048x854.jpg 2048w, https://av.sc.com/corp-en/nr/content/images/Woman-in-leather-jacket-FAQs-hero-scaled-1440x600.jpg 1440w, https://av.sc.com/corp-en/nr/content/images/Woman-in-leather-jacket-FAQs-hero-scaled-992x414.jpg 992w, https://av.sc.com/corp-en/nr/content/images/Woman-in-leather-jacket-FAQs-hero-scaled-320x134.jpg 320w" sizes="(max-width: 2560px) 100vw, 2560px" /> </picture> <div class="hero__container"> <div class="hero__content"> <p class="hero__overline">FAQs</p> <h1 class="hero__title">Take a look at our frequently asked questions</h1> <p class="hero__description">Got a question about how we’re organised, applying to work for us, or looking for financial or shareholder information? View our commonly asked questions.</p> <div class="hero__cta wp-block-buttons"> <div class="wp-block-buttons"></div> </div> </div> </div> </li> </ul> </section> <div class="breadcrumbs " id="breadcrumb" typeof="BreadcrumbList" vocab="https://schema.org/"> <div class="breadcrumbs__content ">  <span property="itemListElement" typeof="ListItem"><a property="item" typeof="WebPage" title="Go to Home." href="https://www.sc.com/en" class="home" ><span property="name">Home</span></a><meta property="position" content="1"></span> > <span property="itemListElement" typeof="ListItem"><span property="name" class="post post-page current-item">FAQs</span><meta property="url" content="https://www.sc.com/en/faqs/"><meta property="position" content="2"></span> </div> </div> <section class="wp-block-scca-section-container scca-block__section-container section-container-tabs"> <div class="wp-block-scca-title-and-subtitle scca-block__title-and-subtitle"><h2 class="title-and-subtitle__title"></h2></div> <div class="wp-block-scca-tabs scca-block__tabs" id="shareholderfaqs"><div class="tabs-nav"><div class="inner"><ul><li><button class="tab"><span>About</span></button></li><li><button class="tab"><span>Careers</span></button></li><li><button class="tab"><span>Valued Behaviours Assessment</span></button></li><li><button class="tab"><span>Dividends</span></button></li><li><button class="tab"><span>Financial</span></button></li><li><button class="tab"><span>Shareholders</span></button></li></ul></div></div><div class="tabs-items"> <div class="wp-block-scca-tab scca-block__tab"> <h2 class="wp-block-heading has-text-align-left">About us</h2> <div class="wp-block-scca-accordion scca-block__accordion scca-block__accordion-hide-first-element"> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">What is your approach to sustainability?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">We’re committed to promoting social and economic development in our markets through our core business of banking. <a href="/en/sustainability/">Find out how we approach sustainability</a>.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">Do you offer Islamic banking services?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">Yes. We offer a full suite of Shariah-compliant banking services and we pride ourselves on our partnerships with leading Islamic theologians and experts. To find out more, please visit the <a href="https://www.sc.com/en/personal-business-banking/islamic-banking/">Islamic Banking</a> section of our website.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">How do I find out more about Standard Chartered?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">Find out about <a href="https://www.sc.com/en/our-locations/">our locations</a>, <a href="https://www.sc.com/en/about/our-people/">our people</a>, <a href="https://www.sc.com/en/about/">our business</a> and <a href="/en/about/">more about our bank</a>.</p> <p class="wp-block-paragraph">Keep in touch with upcoming events around the globe by following us on <a href="https://twitter.com/StanChart" target="_blank" rel="noreferrer noopener">Facebook</a>, <a href="https://twitter.com/StanChart?s=08" target="_blank" rel="noreferrer noopener">X (formerly Twitter)</a> and<a href="https://www.linkedin.com/company/standardchartered" target="_blank" rel="noreferrer noopener"> LinkedIn</a>.</p> <p class="wp-block-paragraph">Want to ask a specific question? <a href="/en/contact-us/">Contact us.</a></p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">Where are you based?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">Our footprint stretches across Asia, Africa and the Middle East, and our reach is truly global. <a href="/en/our-locations/">Find out if we operate in your country</a>. </p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">How do you run your business?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">Everything we do is inspired by our brand philosophy: Here for good. Learn more about:</p> <ul class="wp-block-list"> <li><a href="/en/about/our-people/">Our board and management team</a></li> <li><a href="https://av.sc.com/corp-en/nr/content/docs/code-of-conduct.pdf" target="_blank" rel="noreferrer noopener">Code of conduct</a></li> <li><a href="/en/about/sustainability/">Our approach to sustainability</a></li> </ul> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">Where can I get shareholder information?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">You can find all the information you need on our dedicated <a href="/en/investors/shareholder-information/">shareholder page</a>.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">How many people do you employ?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph"><a href="https://www.sc.com/en/about/">Find facts about our business</a>, including our market footprint and employees.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">Where can I get the latest corporate news and financial reports?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph"><a href="/en/media/">Visit our media centre</a> for the latest news on Standard Chartered.</p> <p class="wp-block-paragraph"><a href="/en/investors/financial-results/">See our latest financial reports.</a></p> </div></details> </div> </div> <div class="wp-block-scca-tab scca-block__tab"> <h2 class="wp-block-heading has-text-align-left">Careers</h2> <div class="wp-block-scca-accordion scca-block__accordion scca-block__accordion-hide-first-element"> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">How do I submit my CV/resume?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">Apply to a job via <a href="https://scb.taleo.net/careersection/scec/jobsearch.ftl?">our careers site</a> and you’ll be guided through our recruitment process.  This will include uploading your CV/resume.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">How do I get employment verification for an ex-employee?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">For any employment verification, please email <a href="mailto:AskHR@sc.com" target="_blank" rel="noreferrer noopener">AskHR@sc.com</a> with the ex-employee’s consent. If you’re a former employee needing to confirm an employment verification letter, please email to <a href="mailto:AskHR@sc.com" target="_blank" rel="noreferrer noopener">AskHR@sc.com</a>.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">Who should I contact if I need technical support?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">If you need technical support, please <a href="/en/contact-us/">visit our contact us page</a> and give us specific details of the issue so that we can help you as quickly as possible.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">I had a problem completing the online assessment. What should I do?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">You should be able to return to your assessment by clicking on the link in your original email invitation. Alternatively, you can copy and paste the URL from the email into your web browser.</p> <p class="wp-block-paragraph">If you still can’t return to complete the online assessment, <a href="/en/contact-us/">please contact us</a> sharing the exact details of the problem, including any error messages, so that we can help you to resolve this issue as quickly as possible.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">I have been locked out of my account. What should I do?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">For security reasons, if you have three unsuccessful login attempts in any one session, our system will lock you out. If this happens, please wait a few hours then try again.</p> <p class="wp-block-paragraph">If you were locked out of your account because you forgot your username and / or password click on the Forgotten Password link on the registration page for <a href="https://scb.taleo.net/careersection/careersection/candidateportal/myaccount/myAccountView.jsf?lang=en&csNo=2&portal=101430233&iniurl.src=CWS-9001&isOnLogoutPage=true" target="_blank" rel="noreferrer noopener">experienced hire applications</a> or for <a href="https://scb.taleo.net/careersection/iam/accessmanagement/login.jsf?lang=en&redirectionURI=https%3A%2F%2Fscb.taleo.net%2Fcareersection%2Fcareersection%2Fcandidateportal%2Fmyaccount%2FmyAccountView.jsf%3Flang%3Den%26csNo%3D10100%26portal%3D12105020199%26iniurl.src%3DCWS-9001%26isOnLogoutPage%3Dtrue&TARGET=https%3A%2F%2Fscb.taleo.net%2Fcareersection%2Fcareersection%2Fcandidateportal%2Fmyaccount%2FmyAccountView.jsf%3Flang%3Den%26csNo%3D10100%26portal%3D12105020199%26iniurl.src%3DCWS-9001%26isOnLogoutPage%3Dtrue" target="_blank" rel="noreferrer noopener">early careers applications</a>. This will take you to the Login Help section where you will be able to set a new password or find your username.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">I have forgotten my username and/or password.</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">If you’ve forgotten your username and/or password, just click on Forgotten Password on the registration page for <a href="https://scb.taleo.net/careersection/careersection/candidateportal/myaccount/myAccountView.jsf?lang=en&csNo=2&portal=101430233&iniurl.src=CWS-9001&isOnLogoutPage=true" target="_blank" rel="noreferrer noopener">experienced hire applications</a> or for <a href="https://scb.taleo.net/careersection/iam/accessmanagement/login.jsf?lang=en&redirectionURI=https%3A%2F%2Fscb.taleo.net%2Fcareersection%2Fcareersection%2Fcandidateportal%2Fmyaccount%2FmyAccountView.jsf%3Flang%3Den%26csNo%3D10100%26portal%3D12105020199%26iniurl.src%3DCWS-9001%26isOnLogoutPage%3Dtrue&TARGET=https%3A%2F%2Fscb.taleo.net%2Fcareersection%2Fcareersection%2Fcandidateportal%2Fmyaccount%2FmyAccountView.jsf%3Flang%3Den%26csNo%3D10100%26portal%3D12105020199%26iniurl.src%3DCWS-9001%26isOnLogoutPage%3Dtrue" target="_blank" rel="noreferrer noopener">early careers applications</a>. This will take you to the Login Help section where you will be able to obtain a new password or find your username.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">How do I apply for an internship?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">To apply for an internship, <a href="https://www.sc.com/en/global-careers/early-careers/">visit our early careers</a> page.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">What graduate programmes do you have and how do I apply?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">For all our graduate opportunities and information, please <a href="https://www.sc.com/en/global-careers/early-careers/our-programmes/graduates/">visit our dedicated graduate page</a> where you can also find frequently asked questions on our graduate programmes, entry requirements, application details and much more.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">How often are new roles posted on your careers website?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">New roles are posted on our <a href="https://scb.taleo.net/careersection/scec/jobsearch.ftl?" target="_blank" rel="noreferrer noopener">careers website</a> as they become available. You can also create a job alert, so that you’re emailed when a role that meets your criteria is opened.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">What will happen after I apply for a role?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">Once we receive your application, we will review your details to see if your skills and experience are a good fit for the role you have applied for. If so, a member of our Talent Acquisition team will get in touch to discuss next steps. You can <a href="https://www.sc.com/en/global-careers/">read more information about our hiring process here</a>. If your application is unsuccessful we will keep your details on file in case other suitable opportunities arise.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">Can I search for similar jobs next time I visit the careers website?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">The best way to search for similar jobs each time you visit is to <a href="https://www.sc.com/en/global-careers/">register on our careers website</a>. By doing this, you’ll be able to setup and save job searches, upload and save your CV/resume and a cover letter, and apply for roles that interest you.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">How do I register to apply for a role?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph"><a href="https://scb.taleo.net/careersection/ex/jobsearch.ftl?lang=en" target="_blank" rel="noreferrer noopener">Visit our job search portal.</a> </p> <p class="wp-block-paragraph">Search all our open jobs. If you find a role you’d like to apply for, click apply and you’ll be guided through our recruitment process. Good luck!</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">Why do I need to register on the Standard Chartered careers site?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">There are many benefits to <a href="https://scb.taleo.net/careersection/ex/jobsearch.ftl?lang=en" target="_blank" rel="noreferrer noopener">registering on our careers site</a>. You can apply for roles, save and view your applications, set up and save job searches, and upload and save attachments such as your CV/resume and a cover letter.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">After I submit my application will I receive a response?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">Once we receive your application, we’ll review your details to see if your skills and experience are a good fit for the role you have applied for. If so, a member of our Talent Acquisition team will get in touch to discuss next steps. You can <a href="https://www.sc.com/en/global-careers/early-careers/apply/">r</a><a href="https://www.sc.com/en/global-careers/">ead more information about our hiring process here</a>. If your application is unsuccessful we will keep your details on file in case other suitable opportunities arise.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">How do I apply for a position?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">To apply for a job with us, you need to visit our <a href="https://scb.taleo.net/careersection/ex/jobsearch.ftl?lang=en" target="_blank" rel="noreferrer noopener">job search portal.</a> </p> <p class="wp-block-paragraph">Find a job you’re interested in and apply. You’ll be guided by the recruitment process as you apply. Good luck!</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">What format should I submit my CV/resume in?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">The preferred file format for submitting your CV/resume and cover letter is .doc or .rtf, with a maximum file size of 200KB.</p> </div></details> </div> </div> <div class="wp-block-scca-tab scca-block__tab"> <h2 class="wp-block-heading has-text-align-left">Valued Behaviours Assessment</h2> <div class="wp-block-scca-accordion scca-block__accordion scca-block__accordion-hide-first-element"> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">How can I resolve problems with audio or sound in my assessment?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">You may find you’re able to hear sound on other websites, but cannot hear sound during the assessment(s).</p> <p class="wp-block-paragraph">We suggest downloading and using the Google Chrome browser to take your assessment(s) or resetting your Internet Explorer.</p> <p class="wp-block-paragraph"><strong>Here’s how to download Google Chrome</strong></p> <p class="wp-block-paragraph">Go to <a href="https://www.google.com/chrome/" target="_blank" rel="noreferrer noopener">www.google.com/chrome</a></p> <ul class="wp-block-list"> <li>Click download</li> <li>Once downloaded, go to Start, All Programs</li> <li>Open Google Chrome from the Google Chrome folder</li> <li>Log into your assessment(s) using the test link you’ve received from us.</li> </ul> <p class="wp-block-paragraph">To revert to your Internet Explorer default settings (this will not delete any personal information, just the settings and add-ons):</p> <p class="wp-block-paragraph">Make sure you have full control permissions in the windowssystem32macromed folder and all of its sub-directories.   You also need full control permissions in your temporary Internet files folder.  You’re likely to have these permissions using your private PC. If you attempt to take the assessments using a company device you may need to contact your IT department for assistance.</p> <ol class="wp-block-list"> <li>Close all of your existing browser windows</li> <li>Click Start, then Control Panel</li> <li>In the upper right hand corner, type Internet Options into the search field</li> <li>Click Internet Options from the middle of the page</li> <li>Go to the Advanced tab and click Reset</li> <li>Click Reset again (make sure Delete personal settings is not selected)</li> <li>Once reset, close all windows currently open. Then open Internet Explorer and log back in to your assessment.</li> </ol> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">I have completed my assessment(s). Should I have received a completion e-mail?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">Yes, you should have received an email from us, thanking you for completing the assessment. To view all your email correspondence from us, return to My Job Page and login to your job profile page on our careers portal.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">How can I exit my assessment without submitting my responses?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">You can close the assessment window at any point and your progress, will be saved and you can return to it.  If you don’t complete the assessment and submit it by the deadline, your assessment results will not be considered.  We recommend you complete the assessment as soon as you can.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">Why can’t I see all of the test screen?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">Small laptops and Netbooks may be too small to display the entire test screen, so you may want to try using a different device.</p> <p class="wp-block-paragraph">If you are not using one of these devices, you may want to check the following settings:</p> <p class="wp-block-paragraph">1) Go to the View menu (or press ALT+V)<br>2) Choose Zoom and check that 100% is selected</p> <p class="wp-block-paragraph">To change the size of the text, go to the View menu and select Text size then Medium.<br>If the problem persists you may want to try one of the following:</p> <p class="wp-block-paragraph">1) Check that your screen resolution is set to 1024 x 768 or higher<br>– Right-click on your desktop<br>– Select Screen resolution<br>– Set the resolution to 1024 x 768 or higher</p> <p class="wp-block-paragraph">2) Check to see if there is a scroll bar</p> <p class="wp-block-paragraph">3) Press CTRL+0 (zero) while on a question screen</p> <p class="wp-block-paragraph">Internet Explorer<br>– Maximize the window (or press the F11 key once) when the question appears</p> <p class="wp-block-paragraph">Microsoft Edge<br>– Click on the 3 dots in the top right corner of the browser window<br>– Next to Zoom, use the “-” and “+” signs to decrease and increase the text size accordingly</p> <p class="wp-block-paragraph">Google Chrome<br>– Go to the Settings icon depending on the browser version this may be 3 horizontal lines or 3 dots<br>– Next to Zoom, use the “-” and “+” signs to decrease and increase the text size accordingly</p> <p class="wp-block-paragraph">Mozilla Firefox<br>– Go to the Open Menu icon (3 horizontal lines)<br>– Next to Zoom, use the “-” and “+” signs to decrease and increase the text size accordingly</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">I had technical issues when completing my test. Can you reset it for me?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">You should be able to return to your assessment where your results will be saved by clicking on the link in your original email invitation.  Alternatively, you can copy and paste the URL from the email into your web browser.</p> <p class="wp-block-paragraph">If you still cannot return to complete the online assessment, please contact us sharing the exact details of the problem, including any error messages, and the email address you registered your application with, so that we can help to resolve the issues as quickly as possible.  Contact us at <a href="mailto:AskHR@sc.com" target="_blank" rel="noreferrer noopener">AskHR@sc.com</a>.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">How can I change the text font size for my assessment?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">Some of our systems support you being able to change the font size of your test. If this isn’t possible, you could try to adjust the font size using your standard browser and operating system settings. Here’s how to change the font size in your browser.</p> <p class="wp-block-paragraph"><strong>Internet Explorer</strong></p> <ol class="wp-block-list"> <li>Press <strong>ALT + X</strong> and then select <strong>Zoom</strong> <strong>OR</strong> click the <strong>View Menu (ALT + V)</strong> and choose Zoom.</li> <li>Select 100%</li> </ol> <p class="wp-block-paragraph"><strong>Google Chrome</strong></p> <ol class="wp-block-list"> <li>Go to the <strong>Google Chrome menu icon</strong> (3 dots)</li> </ol> <p class="wp-block-paragraph"><strong>Microsoft Edge, Google Chrome, Mozilla Firefox</strong></p> <ol class="wp-block-list"> <li>Go to the menu icon in the top right of the browser window (3 dots for Edge and Chrome, 3 lines for Firefox)</li> <li>Next to <strong>Zoom</strong>, use the “<strong>–</strong>” and “+” signs <strong>to decrease</strong> and <strong>increase</strong> the text size as you need</li> </ol> <p class="wp-block-paragraph"><strong>You can also use a keyboard shortcut</strong></p> <ul class="wp-block-list"> <li><strong>Increase font size</strong>, press and hold down the “<strong>Ctrl</strong>” button then press the “<strong>+</strong>” button</li> <li><strong>Decrease font size</strong>, press and hold down the “<strong>Ctrl</strong>” button then press the “<strong>–</strong>” button</li> <li><strong>Return the font size to normal</strong>, press and hold down the “<strong>Ctrl</strong>” button then press the “<strong>0</strong>” button.</li> </ul> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">I will need extra time for the assessment due to a special requirement. Who can I contact?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">The Valued Behaviours Assessment is not timed, and therefore you have the opportunity to take as much time as you require to complete the assessment. You also have the option to save your answers and return to the test as many times as you wish.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">What happens if I lose internet connection while I am taking the assessment?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">Our testing systems are designed with this in mind. The system will automatically save your progress so you can re-enter the test and pick it up where you left off.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">How can I check that my assessment has been completed?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">You will receive a notification via email saying you’ve completed your assessment. To view emails we sent to you, log into our job application portal. You’ll find any emails that we’ve sent to you here.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">I wasn’t asked for a username and password when taking the assessment – how you know its me?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">The only time your username and password is not required, is if you click on the link in the email invitation, this is because the link is unique to the user.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">I had a problem completing the online assessment, what should I do?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">You should be able to return to your assessment by clicking on the link in your original email invitation. Alternatively, you can copy and paste the URL from the email into your web browser.</p> <p class="wp-block-paragraph">If you still cannot return to complete the online assessment, please contact us sharing the exact details of the problem, including any error messages, and the email address you registered your application with, so that we can help to resolve the issues as quickly as possible.  Contact us at AskHR@sc.com</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">What materials do I need to complete the assessment?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">You need a computer or mobile with internet access. We recommend that the assessment is completed using a mouse, but the can be completed without. As the assessment is video enabled you may require headphones. No specific software is required.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">I need to let you know that I need an adjustment or accommodation regarding my application and assessment, who can I contact?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">We want all applicants to feel able to perform at their best throughout the hiring process and we’ll support you with any reasonable adjustments or accommodations you need.  Please contact us at <a href="mailto:ER.Americas@sc.com" target="_blank" rel="noreferrer noopener">AskHR@sc.com</a>, or if you’re based in the USA please contact <a href="mailto:ER.Americas@sc.com">ER.Americas@sc.com</a>, to discuss any reasonable adjustments or accommodations you may need.  When contacting us, please include the role you are applying to, and as much information on your requirements that you are comfortable in sharing.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">Can I complete practice questions beforehand?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">As this assessment is based on the Banks valued behaviours there are no practice tests available. We strongly encourage you to complete the assessment in a way that reflects your natural work style and preferences for the given work place scenarios you will face at the Bank. This will give you a chance to understand the our working culture and how that would match your own. We can learn about our valued behaviours further by visiting our <a href="/en/about/">website</a>.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">Who should I contact if I need technical assistance?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">If you have a technical query or question regarding the assessment or recruitment process, please contact us at <a href="mailto:AskHR@sc.com" target="_blank" rel="noreferrer noopener">AskHR@sc.com</a>. Please ensure you use or include the email address you have registered with us so we can identify your application.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">Will I be allowed to use a calculator or a dictionary in my test?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">The Valued Behaviours Assessment is not timed and you can use a dictionary if required. You will not need a calculator for this assessment.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">How long does it take for me to complete the assessment?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">The Assessment should take 20-30 minutes to complete and once you have completed the assessment, the results will be valid for the next six months. You can stop and return to the assessment at anytime and their answers will be saved. The link to the assessment expires after 5 days from date receiving the invitation email and we cannot progress with your application until you have completed it.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">I have previously completed the assessment and why am I now being asked to complete it again.</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">Please note that the assessment may vary depending on the type of role and location you are applying for, at most you will be asked to complete two variations depending on the number and type of roles that you have applied to.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">Where can I learn more about how my personal data will be processed by the Bank?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">Please refer to our <a href="https://www.sc.com/en/privacy-policy">Recruitment Privacy Statement</a>.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">I require alternative colour contrast, is this available?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">Yes, when you log in to complete the assessment, there is the option to change the contrast of the screen. You will notice an icon on the top right hand side which enables you to change the colour of the screen.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">My question is not listed above, what do I do?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">If you have a technical query or question regarding the assessment or recruitment process, please contact us at AskHR@sc.com.  Please ensure you use or include the email address you have registered with us so we can identify your application.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">Is the assessment available in any other language?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">Currently the assessment is available in English, Bahasa Indonesia, Simplified Chinese, Traditional Chinese, Arabic, and Vietnamese.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">What is the purpose of the Valued Behaviours Assessment?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">We deeply value culture and conduct and the role it plays in being successful at the Bank and the Valued Behaviours – Never Settle, Do the Right Thing and Better Together – represent the standards of behaviour that we expect everyone in Standard Chartered to live by. They are key to helping us create a performance orientated, innovative culture, underpinned by sustainability and conduct, which ensures fair treatment of our customers, employees and other stakeholders. Furthermore, our Regulators require the highest standard of conduct from Standard Chartered Bank employees when fulfilling their role with Standard Chartered Bank.</p> <p class="wp-block-paragraph">As part of our hiring process, we use a Valued Behaviours Assessment to help us understand how consistently you demonstrate our Valued Behaviours.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">Can I use an iPad, tablet, Chromebook, or smartphone to take my assessment?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">Yes, the assessment can be completed on your desktop or mobile devices. We recommend you take the assessment when you’re in an area with a strong internet and/ or wifi connection.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">How is the Valued Behaviours Assessment conducted?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">You will be presented with realistic scenarios based on everyday situations at the Bank and asked to respond to these scenarios by evaluating the available response options. The test program will automatically score your responses against those answers which we have pre-determined most clearly demonstrate alignment to our values. Your answers to this test, and the resulting automated output, will determine whether or not you progress to the next stage of the recruitment process. This decision is therefore made by solely automated means (‘automated decision making’) and without human intervention.</p> <p class="wp-block-paragraph">The test program will automatically assess your responses against the pre-determined answers that we know to align to our values.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">What should I do if I have forgotten my password?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">Log back into your Job Search page on the careers site. When you are asked to log in, there is a link called “Forgot your password”. Click on the prompted link and you can re-set your password then and there.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">Once I’ve received an outcome, what can I do if I would like to discuss my results?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">If you wish to discuss your results, please contact us via AskHR@sc.com with your candidate ID and job requisition number and someone will be in touch.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">What should I do if I have forgotten my username?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">Log back into your Job Search page on the careers site. When you are asked to log in, there is a link called “Forgot your username”. Click on prompted link, you will need the email address that you registered with and you will be able to retrieve your username immediately.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">How many of the answers do I need to complete before I can move to the next question?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">You can advance to the next question by selecting the ‘Next’ button. All questions in the assessment are mandatory and have to be answered. Once you select your item and move on to the next question, you will not have the opportunity to change your answer.</p> </div></details> </div> </div> <div class="wp-block-scca-tab scca-block__tab"> <h2 class="wp-block-heading has-text-align-left">Dividends</h2> <div class="wp-block-scca-accordion scca-block__accordion scca-block__accordion-hide-first-element"> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">If I have any queries about the dividend arrangements or completing the forms, how can I contact your registrars?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">Standard Chartered’s registrars are Computershare Investor Services PLC. Click the ‘Shareholders’ tab above to see details of our registrar.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">What do I do if I have not received my dividend document and election form?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">Please contact our registrars. Click the ‘Shareholders’ tab above to see details of our registrar.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">Do you offer a scrip or drip dividend as well as a cash dividend?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">For the two most recent dividends we have offered a cash only option. If you are a United Kingdom registered shareholder, you will automatically receive your cash dividend in sterling, unless you have a standing instruction in place to receive it in another currency.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">Can my dividends be paid directly into my bank account?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">Yes. But the dividend currency has to match the country where the payee account is registered.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">Why don’t you offer dividend payments in euros?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">We regularly review our dividend policy and believe that the currencies we currently use to pay cash dividends are the ones that best suit the needs of our shareholders.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">What currencies do you use to pay cash dividends?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">We offer a choice of pound sterling, Hong Kong dollars or US dollars. If you’re on the Hong Kong register, the default currency is Hong Kong dollars.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">When are dividends paid?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">We usually pay our dividends in May and October. Details of the exact dates each year are sent to shareholders nearer the time and posted on our <a href="/en/investors/shareholder-information/">shareholder information page.</a></p> </div></details> </div> </div> <div class="wp-block-scca-tab scca-block__tab"> <h2 class="wp-block-heading has-text-align-left">Financial</h2> <div class="wp-block-scca-accordion scca-block__accordion scca-block__accordion-hide-first-element"> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">When is your next earnings release scheduled?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">You can find details of <a href="https://www.sc.com/en/investors/events-and-presentations/">upcoming events including results</a> releases in the <a href="/en/investors/">Investor Relations</a> section.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">What is Standard Chartered’s fiscal year?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">Our fiscal reporting calendar runs from 1 January to 31 December.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">When is the close period for Standard Chartered PLC?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">We have two close periods each year, when we do not host meetings with investors or analysts. One is from 1 January until the announcement of our full year results (usually in February or March). The other is from 1 July until the announcement of interim results (usually in August). We also have brief close periods just before releasing our quarterly interim management statements in April and November.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">Where can I find details of Standard Chartered’s debt securities in issue?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">You can find details of our debt securities in issue in the <a href="/en/investors/">Investor Relations</a> section of our website.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">What is Standard Chartered’s Common Equity Tier 1 capital ratio?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">The <a href="/en/investors/">Investor Relations</a> section of our website has all the information you need on our most recent financial performance, including capital. Please note, you’ll need to read and accept the disclaimer before viewing the <a href="/en/investors/credit-ratings-fixed-income/#capitalsecurities">capital ration information</a>.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">Who are Standard Chartered PLC’s independent accountants?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">We work with KPMG Audit PLC for all our accounting needs.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">Where do I find out about Standard Chartered’s credit rating?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph"><a href="/en/investors/credit-ratings-fixed-income/">Visit our Credit Ratings and Debt page</a> for all the information you need on our Group credit ratings.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">When and where was Standard Chartered incorporated?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">Standard Chartered Bank was incorporated in 1853, and Standard Chartered PLC was incorporated in 1969, both in the UK. You can find out more by heading to the History section of our website.</p> </div></details> </div> </div> <div class="wp-block-scca-tab scca-block__tab"> <h2 class="wp-block-heading has-text-align-left">Shareholders</h2> <div class="wp-block-scca-accordion scca-block__accordion scca-block__accordion-hide-first-element"> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">Who is Standard Chartered’s registrar?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">Our UK registrar is:</p> <p class="wp-block-paragraph">Computershare Investor Services PLC.<br>The Pavilions,<br>Bridgwater Road,<br>Bristol,<br>BS99 6ZZ<br>Tel: +44 (0) 370 702 0138<br>You can contact them by calling the registrars’ helpline on +44 (0) 870 702 0138 between 9pm and 5pm, Monday to Friday.</p> <p class="wp-block-paragraph">Our Hong Kong registrar (for shareholders on the Hong Kong register) is:</p> <p class="wp-block-paragraph">Computershare Hong Kong Investor Services Limited<br>17M, Hopewell Centre<br>183 Queens Road East<br>Hong Kong<br>Tel: +852 2862 8555</p> <p class="wp-block-paragraph">Please contact our registrars for all shareholder queries.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">How do I buy and trade shares?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">You can buy and sell our ordinary shares through a financial adviser or stockbroker, a bank or building society, or share shops that offer a similar service. The commission charges for buying and selling shares will vary depending on the organisation.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">How do I transfer stock, change my shareholder account address or replace a lost stock certificate?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">The company’s share registrars will be happy to help if you have a question. See the question ‘Who is Standard Chartered’s registrar?’ for details of your nearest registrar.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">What is the Standard Chartered PLC stock symbol?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">Our stock symbol changes depending on which stock exchange market you’re operating in. Here are the most common ones:</p> <p class="wp-block-paragraph">London: STAN<br>Hong Kong: 02888<br>UK SEDOL no. 0408284<br>UK/HK ISIN no. GB0004082847<br>India SCRIP ID: STAN</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">Who can I contact about stock questions?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">The company’s share registrars will be happy to help if you have a question. See the question ‘Who is Standard Chartered’s registrar?’ for details of your nearest registrar.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">Where is Standard Chartered stock traded?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">Standard Chartered ordinary shares are listed on the London Stock Exchange and Hong Kong Stock Exchange.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">Who can I contact about investor enquiries?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">The company’s share registrars will be happy to help if you have a question. See the question ‘Who is Standard Chartered’s registrar?’ for details of your nearest registrar.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">How can I get a copy of your annual report?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">Shareholders will be sent a print copy, if their preferences are set to receive one. You can view the annual report summary online. These can be found in the <a href="/en/investors/">Investor Relations</a> section of <a href="/en/investors/financial-results/">our website.</a></p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">What if I cannot attend the Annual General Meeting?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">If you’re unable to attend in person, you can still get your views heard. If shares are registered in your name, we’ll send you a proxy form before the meeting, allowing you to vote for or against each of the items (also called ‘resolutions’) on the agenda.</p> <p class="wp-block-paragraph">You can also use the form to appoint the AGM chairman to cast your proxy vote in the way you want, or to vote on your behalf at their discretion. Alternatively, you can nominate someone else to attend the meeting and vote for you as your proxy. If your shares are registered in someone else’s name, they’ll receive the proxy form.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">What happens at the Annual General Meeting?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">The AGM reviews Standard Chartered’s performance over the past year and gives shareholders the opportunity to ask questions and vote on key issues. These include the approval of the annual report and accounts, the election of directors and the re-election of auditors.</p> <p class="wp-block-paragraph">Shareholders can ask questions relating to items on the meeting agenda, as well as general questions about Standard Chartered and its activities. There may also be special issues to vote on.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">When is the next Annual General Meeting?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">AGMs are generally held in May each year. Head to our<a href="/en/investors/events-and-presentations/"> Investor events page</a> for more information on upcoming events.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">Do you have shareholder meetings?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">Yes, shareholders will be invited to attend our <a href="/en/investors/events-and-presentations/">Annual General Meeting</a> (AGM) every year. If there’s a particularly important matter that can’t wait until the next AGM, shareholders may be called to an Extraordinary General Meeting.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">What is Standard Chartered’s official accounting currency?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">Our official accounting currency is in US dollars. This is because most of our business is carried out in US dollars or currencies linked to the US dollar.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">When will Standard Chartered report its next set of financial results?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">All upcoming announcements and events are listed on the Investor Relations section of our website.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">How many shares does Standard Chartered have in issue?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">We issue a ‘Total Voting Rights’ announcement once a month which gives the number of ordinary and preference shares in issue. You can view recent London Stock Exchange announcements on the <a href="/en/investors/">Investor Relations</a> section of <a href="/en/investors/#Newsanddisclosures">our website</a>.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">Where can I find stock exchange announcements released by Standard Chartered?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">You can view recent London Stock Exchange announcements on the <a href="/en/investors/">Investor Relations</a> section of our website.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">Is it possible to receive documents from Standard Chartered in Chinese?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">Chinese documents are available to shareholders who are registered in Hong Kong. For more information please contact <a href="http://www.computershare.com/hk/investors" target="_blank" rel="noreferrer noopener">Computershare Hong Kong Investor Services Limited</a>.</p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">Where can I get shareholder information online?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">You can get details of your current holdings, dividends and other shareholder information through our registrars’ websites. You can also register to receive email updates when shareholder documents are available instead of receiving printed documents.</p> <p class="wp-block-paragraph">UK registrar: <a href="http://www.investorcentre.co.uk/" target="_blank" rel="noreferrer noopener">http://www.investorcentre.co.uk/</a><br>HK registrar: <a href="http://www.computershare.com/hk/investors" target="_blank" rel="noreferrer noopener">www.computershare.com/hk/investors</a><br>India registrar: <a href="https://www.kfintech.com/" target="_blank" rel="noreferrer noopener">https://www.kfintech.com/</a></p> </div></details> <details class="wp-block-scca-accordion-item scca-block__accordion-item"><summary class="accordion-item__title">What anti-fraud information should I be aware of?</summary><div class="accordion-item__content"> <p class="wp-block-paragraph">As an investor, you should be aware of common investment scam tactics in the market. The scams usually start either by receiving a brochure in the mail, or a sales representative making contact via phone or email. Hard sell tactics will be employed to pressure the victim into a transaction; for example, the shares will be offered at a low price valid for a very limited period, with guaranteed high returns, and payments must almost immediately be made to an offshore account. Fraudsters have known to offer fake Standard Chartered Bonds in this manner, asking payments to be made to an account in Hong Kong.</p> <p class="wp-block-paragraph">To prevent yourself from falling prey to such scams, it is always advisable to validate the authenticity of the offer by checking the registration of the individual selling you the shares, or contacting the company whose shares are being offered. If you are in any doubt, check with your own bank’s fraud team<em> before</em> investing. For more helpful tips on protection against investment fraud, visit the <a href="https://www.investor.gov/protect-your-investments/fraud/how-avoid-fraud/what-you-can-do-avoid-investment-fraud" target="_blank" rel="noreferrer noopener">US Securities and Exchange Commission</a> or the UK Financial Fraud Action websites.</p> <p class="wp-block-paragraph">If you suspect you or someone you know, may have recently fallen prey to investment scams, contact the transacting bank immediately to attempt to stop payments from being made.</p> </div></details> </div> </div> </div></div> </section> <div class="wp-block-scca-banner scca-block__banner alignfull"><div class="banner__content"><h2>Help and customer support</h2><p>Got a question about your account or a product?</p><div class="buttons wp-block-buttons is-style-buttons-primary is-content-justification-center"> <div class="wp-block-button is-style-icon-default"><a class="wp-block-button__link wp-element-button" href="/en/contact-us/">Get in 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