Privacy policy

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8.46225 13.5237 8.46225 13.5237 8.46224C13.6649 7.896 13.5529 7.40228 13.2673 7.00382C12.9975 6.62737 12.5972 6.36873 12.2085 6.18535C11.5875 5.89236 10.8448 5.72899 10.3995 5.63103C10.2965 5.60838 10.2095 5.58923 10.1435 5.57279L9.65834 5.45187L9.53741 5.93701L8.81891 8.81936Z" fill="black" stroke="black"/></svg> </div> <a data-cs-override-id="https://www.ledger.com/coin/wallet/bitcoin" class="text-body-r" href="https://www.ledger.com/coin/wallet/bitcoin">Bitcoin wallet</a> </div> <div class="container"> <div class="icon"> <svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M9.50008 7.16347L5.45923 8.9002L9.50008 2.55028V7.16347Z" fill="black" stroke="black"/><path d="M10.0001 7.5L4.16675 10.0225L10.0001 13.3333V7.5Z" fill="black"/><path d="M15.8333 9.99992L10 0.833252V7.4928L15.8333 9.99992Z" fill="black"/><path d="M10 13.3333L15.8333 10.0225L10 7.5V13.3333Z" fill="black"/><path d="M4.16675 11.6667L10.0001 19.1667V14.8101L4.16675 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data-cs-override-id="https://www.ledger.com/academy/not-your-keys-not-your-coins-why-it-matters" class="text-body-r" href="https://www.ledger.com/academy/not-your-keys-not-your-coins-why-it-matters">Not your keys, not your coins</a> </div> <div class="container"> <div class="icon"> <svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M10 10L16.5 3.5M16.5 3.5V8.33333M16.5 3.5H11.6667M7.5 3.5H5.16667C4.24583 3.5 3.5 4.24583 3.5 5.16667V14.8333C3.5 15.75 4.24583 16.5 5.16667 16.5H14.8333C15.75 16.5 16.5 15.75 16.5 14.8333V12.5" stroke="black" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </div> <a data-cs-override-id="https://www.ledger.com/academy/topics/security/what-is-a-cold-wallet" class="text-body-r" href="https://www.ledger.com/academy/topics/security/what-is-a-cold-wallet">What is a cold wallet?</a> </div> <div class="container"> <div class="icon"> <svg width="20" height="20" viewBox="0 0 20 20" 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value="https://www.ledger.com/ja/%E3%83%97%E3%83%A9%E3%82%A4%E3%83%90%E3%82%B7%E3%83%BC%E3%83%9D%E3%83%AA%E3%82%B7%E3%83%BC" data-name="Japanese" data-isocode="ja"> 日本語 </option> <option value="https://www.ledger.com/ko/%EA%B0%9C%EC%9D%B8-%EC%A0%95%EB%B3%B4-%EB%B3%B4%ED%98%B8-%EC%A0%95%EC%B1%85" data-name="Korean" data-isocode="ko"> 한국어 </option> <option value="https://www.ledger.com/ar/%D8%B3%D9%8A%D8%A7%D8%B3%D8%A9-%D8%A7%D9%84%D8%AE%D8%B5%D9%88%D8%B5%D9%8A%D8%A9" data-name="Arabic" data-isocode="ar"> العربية </option> </select> </div> </li> </div> <div class="cart"> <a data-cs-override-id="cart-access" href="https://shop.ledger.com/cart" title="Ledger Shop"><i class="icon-shopping-cart"></i></a> </div> <div class="burger-menu" title=""> <svg class="hamburger" viewBox="0 0 24 24" width="36" height="36"> <path class="line top" d="m 7.5,8.25 h 10 c 0,0 2.261109,-0.163647 2.261109,-2.127226 0,-1.963579 -2.006087,-2.989501 -3.724937,-2.714785 -1.71885,0.274716 -3.409265,1.042904 -3.409265,4.092011 v 10" /> <path class="line middle" d="m 7.5,12.5 h 10" /> <path class="line bottom" d="m 7.5,16.75 h 10 c 3.199069,0 3.839472,-2.929446 3.839472,-6.712884 0,-3.783438 -1.196646,-6.818529 -4.166879,-6.818529 -2.970233,0 -4.439812,1.748607 -4.423821,4.281414 l 0.060634,10" /> </svg> </div> </div> </div> <div class="header-divider"></div> </header> <div class="header-overlay"></div> <main id="main" class="ldg-container ledger-privacy-policy"> <section class="bg introduction"> <div class="flexbox"> <div class="row content"> <h1 class="h1 margin-s">Privacy policy</h1> <p class="margin-sm"> Last update: November 2023<br /> <br /> At Ledger, we are committed to creating products that provide the highest level of security for your crypto assets but that also allow you to manage them easily. To do this, we provide you with a software application (Ledger Live) and websites (ledgerwallet.com and ledger.com) (our ‘Services’). <br /> <br /> We can collect personal data about you when you use these Services. We have created this Confidentiality Policy to explain what we do with it. <br /> <br /> </p> <div class="note margin-lg"> <strong>Please note: </strong> <span>the vault.ledger.com website is not covered by this Confidentiality Policy.</span> </div> <div class="definition flexbox margin-lg"> <div class="text"> <p><strong>What is personal data?</strong><br /> Personal data (‘Data’) is information that makes it possible to identify you:</p> <ul> <li>directly, such as your name or email address;</li> <li>or indirectly, such as your customer number or IP address.</li> </ul> </div> <div class="illustration" style="background-image: url(https://ledger-wp-website-s3-prd.ledger.com/uploads/2022/01/HM-110-LEDGER-ACADEMY-ILLUSTRATION-21-2-1.png)"> </div> </div> </div> </div> </section> <section class="row margin-lg scroll-fixed-content"> <div class="flexbox"> <div class="fixed-area"> <div> <span class="current"></span> <ol class="parent-level"> </ol> </div> </div> <div> <div id="when-do-we-collect-your-data-and-why" class="section_textcontent margin-md"> <h3 class="h4 margin-sm">When do we collect your data and why? </h3> <div> <p><span style="font-weight: 400;">We collect your Data when you use our Services. </span></p> <p><span style="font-weight: 400;">We store your Data only for the time needed to carry out the operations for which it was collected, except when we need to assert our legal rights or are legally required to retain it for a different period of time. At the end of these retention periods, your Data is erased or anonymised. </span></p> </div> </div> <div id="data-collected-through-our-websites" class="section_texttable5 margin-md"> <h3 class="h4 margin-sm">Data collected through our websites</h3> <table> <thead class="thead"> <tr> <th class="td">User action</th> <th class="td">Data collected</th> <th class="td">Data usage</th> <th class="td">Reason for processing (legal basis)</th> <th class="td">Retention period</th> </tr> </thead> <tbody class="tbody"> <tr class="tr"> <td class="td">Purchase of a Ledger product</td> <td class="td">Name, email address, delivery and billing address, phone number, company name, intra-community VAT number, product bought, delivery method and payment, order amount, currency</td> <td class="td">Invoicing, delivery, analytics and sending service notifications</td> <td class="td">Performance of the contract you agreed upon buying one of our products</td> <td class="td">Active database: 3 months from delivery of the product Archive: 10 years (accounting obligations)</td> </tr> <tr class="tr"> <td class="td">Request to receive marketing emails (including our newsletter)</td> <td class="td">Email address, campaign number, logs</td> <td class="td">Sending emails on our latest developments, promotions and customer surveys</td> <td class="td">Consent to receive marketing emails</td> <td class="td">3 years from the request</td> </tr> <tr class="tr"> <td class="td">Request sent to customer services (on the dedicated platform or through social media)</td> <td class="td">Name, email and postal address, telephone number (for product exchanges), Handle used on social media, content of our exchanges, identification document (if verification is necessary)</td> <td class="td">Processing the request, quality control, verifying information is correct and preventing fraud</td> <td class="td">Ledger’s legitimate interest</td> <td class="td">5 years from the request</td> </tr> <tr class="tr"> <td class="td">Browsing our websites <br><i>Please note: We collect your Browsing Data using various technologies such as cookies (for more information, please <a href="https://shop.ledger.com/pages/cookie-policy">visit our Cookie Policy</a>).</i></td> <td class="td">Consent or refusal to save cookies on your device</td> <td class="td">Cookies are saved (or not saved) on the device </td> <td class="td">Legitimate interest</td> <td class="td">6 months from the user’s decision</td> </tr> <tr class="tr"> <td class="td"></td> <td class="td">IP address, operating system, browser, devices used, date and time of visit, URLs of clickstream to, through and from our website, products viewed and searched, download errors, duration of visit on certain pages, interaction between pages</td> <td class="td">Bug-fixing, analytics, combating fraud, personalising your experience, displaying adverts on third-party websites</td> <td class="td">Dependent on the purpose of the cookies saved: - Legitimate interest for technical cookies - Consent for functional, performance and advertising cookies</td> <td class="td">The time needed to fulfil the purpose of the cookies saved (for example, one session for session cookies)</td> </tr> <tr class="tr"> <td class="td">Participation in customer surveys</td> <td class="td">Name, age, email address, family situation, profession, country, product opinion, comments</td> <td class="td">Carrying out marketing studies, improving our products and services</td> <td class="td">Legitimate interest</td> <td class="td">6 months from the end of the survey</td> </tr> <tr class="tr"> <td class="td">Request to be re-contacted on the subject of our B2B products</td> <td class="td">Name, company, role, email address, telephone number, country</td> <td class="td">Making contact, sending emails on our latest developments, promotions and customer surveys</td> <td class="td">Legitimate interest</td> <td class="td">5 years from the request</td> </tr> <tr class="tr"> <td class="td">Signing up to our affiliate programme </td> <td class="td">Name, email address, company, BTC address, identity document, intra-community VAT number and proof of residence (where required). </td> <td class="td">Managing the programme, sending emails on the programme’s latest developments, remuneration </td> <td class="td">Performance of the contract you agreed with Ledger when signing up to the programme</td> <td class="td">For as long as the affiliate is a member of the programme, except in the event of prolonged inactivity</td> </tr> </tr> </table> </div> <div class="note margin-lg clearfix"> <strong>Please note: </strong> <span>your payment information is collected directly by our payment providers. Ledger only has access to a truncated version of this information for anti-fraud purposes.</span> </div> <div id="data-collected-through-our-ledger-live-application" class="section_texttable5 margin-md"> <h3 class="h4 margin-sm">Data collected through our Ledger Live application</h3> <table> <thead class="thead"> <tr> <th class="td">User action</th> <th class="td">Data collected</th> <th class="td">Data usage</th> <th class="td">Reason for processing (legal basis)</th> <th class="td">Retention period</th> </tr> </thead> <tbody class="tbody"> <tr class="tr"> <td class="td">Use of Ledger Live</td> <td class="td">Device session identifier, IP address*, clicks, actions (e.g. launching the application, use of transactional functionalities, pages viewed), properties (e.g. type, version, language and region recorded for your operating system), currency, time stamp, amount and status of transactions, transaction identifier, identifier used by our partners to identify you (when you use their services)</td> <td class="td">Bug-fixing, analytics to improve our products and services and identify additional services and functionalities you might need, processing requests for assistance, finding and preventing security problems, fraudulent activity and violations, optimising marketing operations (e.g. information on the most-used functionalities) and sending important information (e.g. security notifications).</td> <td class="td">Legitimate interest</td> <td class="td">5 years from collection</td> </tr> <tr class="tr"> <td class="td">Participating in our referral programme</td> <td class="td">ETH address (for authentication purposes only / data not stored), UUID, BTC address</td> <td class="td">Managing the programme, reward redemption</td> <td class="td">Performance of the contract you agreed with Ledger by participating in the programme</td> <td class="td">Active database; for as long as the referrer is a member of the programme, except in the event of prolonged inactivity <br>Archive: 10 years (tax and accounting obligations)</td> </tr> </tr> </table> </div> <div class="note margin-lg clearfix"> <strong>Please note: </strong> <span>Ledger Live does not contain identifying information that allows us to know your identity.(*Your IP address is only collected to be transmitted to our partners when this information is required to provide their services, and is not stored by Ledger) Ledger neither stores nor has access to your crypto assets and private keys. We only provide ‘cold storage’ services. </span> </div> <div id="data-collected-by-third-parties-accessible-from-ledger-live" class="section_textcontent margin-md"> <h3 class="h4 margin-sm">Data collected by third parties accessible from Ledger Live</h3> <div> <p>Below are several concrete examples:<br /> You use our partners’ services: information (like your name, date of birth, postal address and IP address) can be collected by our partners (or by Ledger on their behalf) to meet their anti-money laundering and customer-identification obligations.<br /> You are a validator for a proof of stake-type service: we display your name/handle, the balances delegated or any information communicated on Ledger Live.</p> </div> </div> <div class="note margin-lg clearfix"> <strong>Please note: </strong> <span>Ledger is not responsible for the way in which our partners use your Data. If you have any questions on this subject, please consult their confidentiality policy.</span> </div> <div id="who-do-we-share-your-data-with" class="section_textcontent margin-md"> <h3 class="h4 margin-sm">Who do we share your Data with?</h3> <div> <p><span style="font-weight: 400;">We share your Data with:</span></p> <ul> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Our </span><b>technical service providers</b><span style="font-weight: 400;"> who help provide the Services (e.g. delivery, online payments and combating fraud). </span></li> </ul> <ul> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Our </span><b>subsidiaries,</b><span style="font-weight: 400;"> when they help provide the Services. </span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Our </span><b>partners</b><span style="font-weight: 400;"> who use your Data to offer you:</span> <ul> <li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Services accessible from Ledger Live, or</span></li> <li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Personalised adverts. The list of these partners can be found in our </span><a href="https://shop.ledger.com/pages/cookie-policy"><span style="font-weight: 400;">Cookies Policy</span><span style="font-weight: 400;">. </span></a></li> </ul> </li> </ul> <ul> <li style="font-weight: 400;" aria-level="1"><b>Other companies</b><span style="font-weight: 400;"> to which we could sell or assign all or part of our activities.</span></li> </ul> <p><span style="font-weight: 400;">The administrative or legal </span><b>authorities</b><span style="font-weight: 400;"> or any other authorised third party where this data sharing is set out in law.</span></p> </div> </div> <div class="note margin-lg clearfix"> <strong>Please note: </strong> <span>Ledger never sells your Data to third parties and we prohibit our service providers from re-using it for their own behalf. </span> </div> <div id="where-do-we-store-your-data" class="section_textcontent margin-md"> <h3 class="h4 margin-sm">Where do we store your Data?</h3> <div> <p><span style="font-weight: 400;">Your Data is stored in France, but we might have to transfer it to countries located outside of the European Economic Area. </span></p> <p><span style="font-weight: 400;">We only transfer your Data to companies:</span></p> <ul> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">That are established in a country recognised by the European Commission as offering an adequate level of protection, or</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">With which we have signed the </span><a href="https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en"><span style="font-weight: 400;">European Commission’s standard contractual clauses</span></a><span style="font-weight: 400;">, or </span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">That commit to apply a code of conduct or a certification mechanism validated by the competent European authorities.</span></li> </ul> </div> </div> <div id="how-do-we-keep-your-data-secure" class="section_textcontent margin-md"> <h3 class="h4 margin-sm">How do we keep your Data secure?</h3> <div> <p><span style="font-weight: 400;">We implement all technical and organisational measures we deem necessary to safeguard your Data at an appropriate level of security, including:</span></p> <ul> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Payment information security: your payment information is encrypted using a secure commercial Internet protocol (TLS) and is never stored on our server. </span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">An awareness programme and employee training.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Encryption during exchanges and storage.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Regular audits of data hosting companies. </span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Data redundancy for more resilience in the event of catastrophe.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Role-based authentication.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Two-factor authentication for our authorised contributors.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Continuous monitoring of the system.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Security assessments in line with industry standards.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Security tests and intrusion tests by independent third parties.</span></li> </ul> <p><span style="font-weight: 400;">To assess the level of appropriate security, we take into account, among other things, the nature of the Data and the risks its processing presents. Although we strive to ensure an optimal protection of your Data, we would remind you that transmitting information on the Internet is not entirely secure.</span></p> </div> </div> <div class="note margin-lg clearfix"> <strong>Please note: </strong> <span>Ledger does not have access to your passwords, PIN codes and recovery phrases. You are therefore solely responsible for keeping these confidential.</span> </div> </div> </div> </section> <section class="bg bg-black"> <div class="flexbox row"> <div class=""> <div id="you-can-exercise-your-rights-over-your-data-this-is-how-to-do-it" class="section_texttable2 margin-md"> <h3 class="h3 margin-sm">You can exercise your rights over your Data – this is how to do it!</h3> <table class="table"> <thead class="thead"> <tr> <th class="td">If you want to ...</th> <th class="td">All you have to do is...</th> </tr> </thead> <tbody class="tbody"> <tr class="tr"> <td class="td"><p><b>Withdraw your consent</b></p> <ul> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Upon receiving marketing emails (including our newsletter)</span><i><span style="font-weight: 400;"> </span></i></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Upon the saving of cookies on your device</span></li> </ul> </td> <td class="td"><p> </p> <ul> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Click on the ‘Unsubscribe’ link in the footer of the emails you receive</span></li> <li style="font-weight: 400;" aria-level="1">Consult our <a href="https://shop.ledger.com/pages/cookie-policy">Cookies Policy</a></li> </ul> </td> </tr> <tr class="tr"> <td class="td"><p><b>Obtain a copy of your Data</b><span style="font-weight: 400;"> (in a format that can be used by third parties)</span></p> </td> <td class="td"><p><span style="font-weight: 400;">Make a request </span><a href="https://privacy-request.ledger.com/"><span style="font-weight: 400;">on our customer services website</span></a></p> </td> </tr> <tr class="tr"> <td class="td"><p><b>Modify your Data</b><span style="font-weight: 400;"> if it is incorrect or incomplete </span></p> </td> <td class="td"><p><span style="font-weight: 400;">Make a request </span><a href="https://privacy-request.ledger.com/"><span style="font-weight: 400;">on our customer services website</span></a></p> </td> </tr> <tr class="tr"> <td class="td"><p><b>Delete</b> <b>your Data</b><span style="font-weight: 400;"> (</span><span style="font-weight: 400;">in certain cases)</span></p> </td> <td class="td"><p><span style="font-weight: 400;">Make a request </span><a href="https://privacy-request.ledger.com/"><span style="font-weight: 400;">on our customer services website</span></a></p> </td> </tr> <tr class="tr"> <td class="td"><p><b>Object</b> <b>to the processing of your Data</b></p> <ul> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Analytics and bug-fixing when browsing on Ledger Live</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Other cases</span></li> </ul> </td> <td class="td"><ul> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Change the settings in Ledger Live </span></li> <li style="font-weight: 400;" aria-level="1">Make a request <a href="https://privacy-request.ledger.com/">on our customer services website</a></li> </ul> </td> </tr> <tr class="tr"> <td class="td"><p><b>Limit the</b> <b>processing of your Data</b><span style="font-weight: 400;"> (particularly if you do not want it to be deleted)</span></p> </td> <td class="td"><p><span style="font-weight: 400;">Make a request </span><a href="https://privacy-request.ledger.com/"><span style="font-weight: 400;">on our customer services website</span></a></p> </td> </tr> </table> </div> </div> <div id="" class="section_textcontent margin-md"> <h3 class="h3 margin-sm"></h3> <div> Upon receiving a request, we may have to ask you for an identity document if you need to confirm your identity. If, after contacting us, you believe that your rights have not been respected, you have the option of sending a complaint to supervisory authority in your country. </div> </div> </div> </div> </section> <section class="disclaimer"> <div class="flexbox row"> <div class="left"> <h6 class="h7 margin-xs">Modifications to our Confidentiality Policy</h6> <p>We can modify our Confidentiality Policy if we deem it necessary or if the law requires it, and you accept these modifications in continuing to use our Services.</p> </div> <div class="right"> <h6 class="h7 margin-xs">Contact</h6> <p class="margin-xs">If you have any questions, do not hesitate to contact our Data Protection Officer (DPO) by making a request on <a href="https://privacy-request.ledger.com/" class="read-more">our customer services website</a>.</p> </div> </div> </section> <section class="bg-divider-dark"> <div class="row"> <div></div> </div> </section> <div id="newsletter" class="bg prefooter-blocks"> <div class="row"> <div class="row flexbox"> <div> <div class="textwidget custom-html-widget"> <h3 class="heading-4 margin-xxs">Stay in touch</h3> <p class="text-body-r">Announcements can be found in our blog. 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