Hilfe-Center

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class="kb--header-nav-logo-text"> Hilfe-Center </span> </a> </div> <button class="kb--header-nav-menu-mobile-toggle-outer" aria-expanded="false"> <span class="visually-hidden">Menü</span> <span class="kb--header-nav-menu-mobile-toggle"> <span class="kb--header-nav-menu-mobile-toggle-label"></span> </span> </button> <div class="kb--header-nav-menu-wrapper"> <div class="kb--header-nav"> <ul class="kb--header-nav-level-0 kb--header-nav-items">  <li class="kb--header-nav-item kb--header-nav-item-has-children"> <button class="kb--header-nav-link" aria-expanded="false"> <span class="kb--header-nav-label" id="nav-software-label">Software</span> <span class="kb--header-nav-item-arrow"></span> </button> <div class="kb--header-nav-child-outer-wrapper"> <div class="kb--header-nav-child-wrapper"> <ul class="kb--header-nav-level-1 kb--header-nav-child-items two-row"> <li class="kb--header-nav-child-item"> <a class="kb--header-nav-child-link" href="https://www.hubspot.de/products/crm" id="nav-free-crm-url"> <span class="kb--header-nav-label" id="nav-free-crm-label">HubSpot CRM</span> <span class="kb--header-nav-description" id="nav-free-crm-desc">Alle Ihre Kontakt- und Unternehmensdaten an einem Ort, völlig kostenlos.</span> </a> </li> <li class="kb--header-nav-child-item"> <a class="kb--header-nav-child-link" href="https://www.hubspot.de/products/marketing" id="nav-marketing-hub-url"> <span class="kb--header-nav-label" id="nav-marketing-hub-label">Marketing Hub</span> <span class="kb--header-nav-description" id="nav-marketing-hub-desc">Marketingsoftware, mit der Sie Ihren Traffic steigern und mehr Besucher zu Leads konvertieren. 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href="https://www.hubspot.de/agencies" id="nav-hire-parner-url"> <span class="kb--header-nav-label" id="nav-hire-parner-label">Partner suchen</span> <span class="kb--header-nav-description" id="nav-hire-parner-desc">Die HubSpot-Agenturpartner unterstützen sie bei Ihrem Wachstum.</span> </a> </li> <li class="kb--header-nav-child-item"> <a class="kb--header-nav-child-link" href="https://www.hubspot.de/partners" id="nav-partner-with-url"> <span class="kb--header-nav-label" id="nav-partner-with-label">Partner werden</span> <span class="kb--header-nav-description" id="nav-partner-with-desc">Entdecken sie unsere verschiedenen Partnerprogramme.</span> </a> </li> </ul> </div> </div> </li> <li class="kb--header-nav-item"> <a class="kb--header-nav-link" href="https://www.hubspot.de/our-story" id="nav-about-url"> <span class="kb--header-nav-label" id="nav-about-label">Über uns</span> </a> </li> </ul> </div> </div> </div> </div></div> <div id="hs_cos_wrapper_Support_Announcements_Banners" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div id="kb-alert" class="alert transparent"> </div> <script nonce="4l4/jbYhHk2U9zzaVmZO0Q=="> let userLang = "de"; // console.log(`user lang: ${userLang}`); const injectContent = (results) => { let promoBar = document.querySelector('#kb-alert'); results.forEach(result => { // console.log(result); if (result.message.length) { if (document.querySelector('#kb-alert.transparent')) { document.querySelector('#kb-alert.transparent').classList.remove('transparent'); } let messageWrapper = document.createElement('div'); messageWrapper.classList.add('hs-page-width-normal'); let message = document.createElement('p'); message.classList.add("banner-message-text"); message.innerHTML = result.message.trim(); promoBar.appendChild(messageWrapper); messageWrapper.appendChild(message) if (result.ctaLink.length && result.ctaText.length) { let ctaWrapper = document.createElement('div'); let cta = document.createElement('a'); ctaWrapper.classList.add('banner-cta-link'); // cta.classList.add('cta'); // cta.classList.add('cta--medium'); // cta.classList.add('cta--primary-dark'); cta.classList.add('banner-cta-link'); cta.setAttribute('href',result.ctaLink.trim()); cta.innerHTML = result.ctaText.trim(); // ctaWrapper.appendChild(cta); message.appendChild(cta); } } else { // console.log("no message...returning"); return; } }) } const processBanner = (results) => { // console.log(results); if (sessionStorage.getItem("HSSupportAnnouncements")) { // console.log('processBanner() announcements found'); let data = JSON.parse(sessionStorage.getItem('HSSupportAnnouncements')); if (data.lang === userLang) { // console.log('pB() lang match'); data.messages = results; sessionStorage.setItem("HSSupportAnnouncements", JSON.stringify(data)); return; } else { // console.log('pB() no lang match'); injectContent(results); data.lang = userLang; data.messages = 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class="body-container-wrapper kb-help-center"> <div class="body-container"> <div id="hs_cos_wrapper_Homepage_Hero" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <section class="hero-section kb-template kb-template--centered page-layout kb-page"> <div class="hero-wrapper kb-template__section kb-template__section--header"> <div class="content-container flex-column-center"> <h1>Wie können wir Ihnen helfen?</h1> <div class="search-wrapper"> <form class="kb-search-control kb-search-control--xl"> <input type="search" autocomplete="off" value="" placeholder="Alle Hilfe- und Lernressourcen durchsuchen" class="form-control kb-form__control kb-search-control__input" id="hero-search"> <span class="kb-search-control__foreground" id="hero-search-button"> <span class="ss-icon-font kb-icon kb-icon__low kb-search-control__icon">search</span> </span> </form> </div> </div> </div> </section> </div> <div id="hs_cos_wrapper_CTA_Section" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="cta-wrapper"> <div class="tag" style="background-color: #00BDA5"> Neu </div> <div class="cta-text"> <strong>Fangen Sie gerade erst mit HubSpot an?</strong> Verwenden Sie zum Einstieg einen <a href="https://knowledge.hubspot.com/de/get-started">dieser Leitfäden</a>. </div> </div></div> <div id="hs_cos_wrapper_Help_Resource_Tile_Listing" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <section class="resource-tiles kb-template__section flex-column-center de" id="resource-section"> <ul class="resource-tiles-wrapper"> <li class="resource-tile-wrapper uiList list-unstyled kb-list--unstyled community"> <a href="https://community.hubspot.com/?profile.language=de" data-category="community"> <div class="resource-tile"> <div class="en-only-flag">EN</div> <div class="resource-tile-body"> <div class="resource-tile-heading-wrapper"> <h1 class="resource-tile-desktop-heading">Community</h1> <span class="resource-tile-mobile-heading">Community</span> <span class="ss-icon-font kb-icon kb-icon__low kb-nav-item__icon-right" aria-hidden="true">right</span> </div> <div class="img-wrapper"> <img src="//static.hsappstatic.net/ui-images/static-2.331/optimized/mobile-onboarding-welcome.svg" alt=""> </div> <div class="body-wrapper"> <p> Diskutieren Sie mit und holen Sie sich Hilfe direkt von den HubSpot-Experten </p> </div> </div> </div> </a> </li> <li class="resource-tile-wrapper uiList list-unstyled kb-list--unstyled knowledge-base"> <a href="https://knowledge.hubspot.com/de" data-category="knowledge-base"> <div class="resource-tile"> <div class="en-only-flag">EN</div> <div class="resource-tile-body"> <div class="resource-tile-heading-wrapper"> <h1 class="resource-tile-desktop-heading">Wissensdatenbank</h1> <span class="resource-tile-mobile-heading">Wissensdatenbank</span> <span class="ss-icon-font kb-icon kb-icon__low kb-nav-item__icon-right" aria-hidden="true">right</span> </div> <div class="img-wrapper"> <img src="//static.hsappstatic.net/ui-images/static-2.331/optimized/knowledge-base.svg" alt=""> </div> <div class="body-wrapper"> <p> Anleitungen, Tipps und Tricks für sämtliche Tools von HubSpot </p> </div> </div> </div> </a> </li> <li class="resource-tile-wrapper uiList list-unstyled kb-list--unstyled academy"> <a href="https://app.hubspot.com/l/academy/" data-category="academy"> <div class="resource-tile"> <div class="en-only-flag">EN</div> <div class="resource-tile-body"> <div class="resource-tile-heading-wrapper"> <h1 class="resource-tile-desktop-heading">Academy</h1> <span class="resource-tile-mobile-heading">Academy</span> <span class="ss-icon-font kb-icon kb-icon__low kb-nav-item__icon-right" aria-hidden="true">right</span> </div> <div class="img-wrapper"> <img src="//static.hsappstatic.net/ui-images/static-2.331/optimized/training-academy.svg" alt=""> </div> <div class="body-wrapper"> <p> Videoanleitungen und Zertifizierungen zur Nutzung von HubSpot </p> </div> </div> </div> </a> </li> <li class="resource-tile-wrapper uiList list-unstyled kb-list--unstyled api-documentation"> <a href="https://developers.hubspot.com/" data-category="api-documentation"> <div class="resource-tile"> <div class="en-only-flag">EN</div> <div class="resource-tile-body"> <div class="resource-tile-heading-wrapper"> <h1 class="resource-tile-desktop-heading">Entwickler-dokumentation</h1> <span class="resource-tile-mobile-heading">Entwickler-dokumentation</span> <span class="ss-icon-font kb-icon kb-icon__low kb-nav-item__icon-right" aria-hidden="true">right</span> </div> <div class="img-wrapper"> <img src="//static.hsappstatic.net/ui-images/static-2.331/optimized/api.svg" alt=""> </div> <div class="body-wrapper"> <p> Referenzdokumentation für APIs und CMS-Entwicklung lesen </p> </div> </div> </div> </a> </li> <li class="resource-tile-wrapper uiList list-unstyled kb-list--unstyled customer-blog"> <a href="https://blog.hubspot.de/service" data-category="customer-blog"> <div class="resource-tile"> <div class="en-only-flag">EN</div> <div class="resource-tile-body"> <div class="resource-tile-heading-wrapper"> <h1 class="resource-tile-desktop-heading">HubSpot Service-Blog</h1> <span class="resource-tile-mobile-heading">HubSpot Service-Blog</span> <span class="ss-icon-font kb-icon kb-icon__low kb-nav-item__icon-right" aria-hidden="true">right</span> </div> <div class="img-wrapper"> <img src="//static.hsappstatic.net/ui-images/static-2.331/optimized/training-crm.svg" alt=""> </div> <div class="body-wrapper"> <p> Wir helfen Ihnen, Ihren Kunden zu helfen </p> </div> </div> </div> </a> </li> <li class="resource-tile-wrapper uiList list-unstyled kb-list--unstyled partners"> <a href="https://www.hubspot.de/agencies" data-category="partners"> <div class="resource-tile"> <div class="en-only-flag">EN</div> <div class="resource-tile-body"> <div class="resource-tile-heading-wrapper"> <h1 class="resource-tile-desktop-heading">Solutions Partners</h1> <span class="resource-tile-mobile-heading">Solutions Partners</span> <span class="ss-icon-font kb-icon kb-icon__low kb-nav-item__icon-right" aria-hidden="true">right</span> </div> <div class="img-wrapper"> <img src="//static.hsappstatic.net/ui-images/static-2.331/optimized/team.svg" alt=""> </div> <div class="body-wrapper"> <p> Arbeiten Sie mit zertifizierten Partnern, um HubSpot optimal zu nutzen </p> </div> </div> </div> </a> </li> </ul> </section></div> <div id="hs_cos_wrapper_Help_Contact_Support" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <section id="international" class="contact-support kb-template__section flex-column-center"> <h3>Support kontaktieren</h3> <div class="contact-support-content"> <div class="contact-support-options"> <div class="call-support"> <p> Sollten Sie Probleme bei der Anmeldungen haben, führen Sie <a href="https://knowledge.hubspot.com/de/account/why-can-t-i-log-into-hubspot">diese Schritte zur Fehlerbehebung</a> aus. </p> <ul> <li id="plan-free"><strong>Nutzende der kostenlosen Tools</strong> sowie Nutzende mit Leselizenz haben Zugang zur <a href="https://community.hubspot.com/?profile.language=de">Community</a>.</li> <li id="plan-starter"><strong>Starter</strong>-Accounts haben Zugang zur Community sowie zum <a href="https://app.hubspot.com/home?autoOpenZorseCreateView=true">E-Mail- und Chat-Support</a>.</li> <li id="plan-pro-ent"> <strong>Professional</strong>- und <strong>Enterprise</strong>-Accounts haben Zugang zu den oben genannten Kommunikationswegen sowie zum Telefon-Support. <a href="https://app.hubspot.com/home?autoOpenWidgetRoute=welcome">Melden Sie sich bei Ihrem Account an</a>, um einen Anruf anzufordern. <div class="call-support-wrapper"> <label for="country-select" class="call-support-subtext">Bitte wählen Sie Ihr Land</label> <div class="dropdown-form-container"> <select id="country-select" name="supportPhones"> <option value="1-888-HUBSPOT (1-888-482-7768) extension 3"></option> <option value="+61 2 9164 8000"></option> <option value="800 102354"></option> <option value="+32 9 320 0350"></option> <option value="+55 11 4700-3593"></option> <option value="1-888-HUBSPOT (1-888-482-7768) extension 3"></option> <option value="+56 2 2618 5484"></option> <option value="+57 601 3714700"></option> <option value="+45 43 33 34 45"></option> <option value="800 189362"></option> <option value="+33 1 72 73 06 44"></option> <option value="+49 30 217998000"></option> <option value="+852 3011 4980"></option> <option value="000800 050 3669"></option> <option value="+62 21 3950 4705"></option> <option value="+353 1 518 7500"></option> <option value="+972 3-376-0840"></option> <option value="+39 06 80 33 52 22"></option> <option value="+352 34 20 80 93 44"></option> <option value="+60 3-7724 0500"></option> <option value="+52 55 8877 6783"></option> <option value="+31 20 200 3299"></option> <option value="0800 147 875"></option> <option value="+47 24 14 08 55"></option> <option value="800 210 649"></option> <option value="+65 6955 6000"></option> <option value="+27 21 426 8487"></option> <option value="+34 910 873 300"></option> <option value="+46 20 015 91 62"></option> <option value="+41 21 355 21 70"></option> <option value="800 04449440"></option> <option value="+44 20 7324 3700"></option> </select> <span id="country-select-caret" class="ss-icon-font kb-icon kb-icon__low dropdown-caret" style="font-size: 14px;">downCarat</span> </div> <span class="call-support-subtext" id="country-number">1-888-HUBSPOT x3 (1-888-482-7768 x3)</span> <p class="support-phone-caveat"></p> </div> </li> </ul> </div> <div> <div class="support-by-plan"> <table id="plans-table" class="plan-table"> <thead class="row table-header"> <tr> <th class="cell title" scope="col"> </th> <th class="cell title" scope="col"> Free </th> <th class="cell title" scope="col"> Starter </th> <th class="cell title" scope="col"> Professional </th> <th class="cell title" scope="col"> Enterprise </th> </tr> </thead> <tbody class="table-content"> <tr class="col col-label"> <th class="cell label community" scope="row"> <span class="ss-icon-font kb-icon kb-icon__low" aria-hidden="true">lists</span> <p>Community</p> </th> <td class="cell check free-tier"> <span class="ss-icon-font kb-icon kb-icon__low">success</span> </td> <td class="cell check starter-tier"> <span class="ss-icon-font kb-icon kb-icon__low">success</span> </td> <td class="cell check pro-tier"> <span class="ss-icon-font kb-icon kb-icon__low">success</span> </td> <td class="cell check pro-tier"> <span class="ss-icon-font kb-icon kb-icon__low">success</span> </td> </tr> <tr class="col col-label"> <th class="cell label email" scope="row"> <span class="ss-icon-font kb-icon kb-icon__low" aria-hidden="true">email</span> <p>E-Mail</p> </th> <td class="cell check empty free-tier"></td> <td class="cell check starter-tier"> <span class="ss-icon-font kb-icon kb-icon__low">success</span> </td> <td class="cell check pro-tier"> <span class="ss-icon-font kb-icon kb-icon__low">success</span> </td> <td class="cell check pro-tier"> <span class="ss-icon-font kb-icon kb-icon__low">success</span> </td> </tr> <tr class="col col-label"> <th class="cell label chat" scope="row"> <span class="ss-icon-font kb-icon kb-icon__low" aria-hidden="true">messages</span> <p>Chat</p> </th> <td class="cell check empty free-tier"></td> <td class="cell check starter-tier"> <span class="ss-icon-font kb-icon kb-icon__low">success</span> </td> <td class="cell check pro-tier"> <span class="ss-icon-font kb-icon kb-icon__low">success</span> </td> <td class="cell check pro-tier"> <span class="ss-icon-font kb-icon kb-icon__low">success</span> </td> </tr> <tr class="col col-label"> <th class="cell label phone" scope="row"> <span class="ss-icon-font kb-icon kb-icon__low" aria-hidden="true">calling</span> <p>Telefon</p> </th> <td class="cell check empty free-tier"></td> <td class="cell check empty starter-tier"></td> <td class="cell check pro-tier"> <span class="ss-icon-font kb-icon kb-icon__low">success</span> </td> <td class="cell check pro-tier"> <span class="ss-icon-font kb-icon kb-icon__low">success</span> </td> </tr> </tbody> </table> </div> <div class="support-option-microcopy"> <p>Nutzende mit Leselizenz haben keinen Zugang zu E-Mail-, Chat- oder Telefon-Support. Wenn Sie mehrere HubSpot-Produkte besitzen, richten sich Ihre Support-Optionen nach Ihrem höchsten Abonnement. Erfahren Sie mehr über <a href="https://knowledge.hubspot.com/de/account/get-help-with-hubspot">die Möglichkeiten in HubSpot, Hilfe zu erhalten</a>.</p> </div> <span><a href="https://community.hubspot.com/t5/Ank%C3%BCndigungen/Feiertage-in-2024-amp-Verf%C3%BCgbarkeit-von-HubSpot-Support/m-p/957466#M166">Supportzeiten und Feiertage</a></span> </div> </div> </div> </section> <section class="support-links kb-template__section flex-column-center"> <div class="support-links-wrapper"> <div class="status-page"> <span class="ss-icon-font kb-icon kb-icon__low" style="font-size: 3rem;">warning</span> <p>Echtzeit-Benachrichtigungen zu Ausfällen und Störungen</p> <a href="https://status.hubspot.com/" class="btn uiButton kb-button kb-button--default kb-button--tertiary btn-info kb-hoverable"> Statusseite aufrufen </a> </div> <div class="technical-consultant"> <span class="ss-icon-font kb-icon kb-icon__low" style="font-size: 3rem;">bulb</span> <p>Unsere Teams für Schulungen, Beratung und technische Services stehen für Sie bereit</p> <a href="https://www.hubspot.de/services/professional" class="btn uiButton kb-button kb-button--default kb-button--tertiary btn-info kb-hoverable"> Mehr erfahren </a> </div> </div> </section></div> </div> </main> <div data-global-resource-path="Knowledge/Templates/Partials/kb-footer.html"> <div id="hs_cos_wrapper_Knowledge_Footer" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <footer class="kb-footer"> <div class="kb-footer-wrapper template-centered"> <div class="footer-copywrite-container"> <a href="https://www.hubspot.de" id="footer-logo"> <img src="https://help.hubspot.com/hubfs/HubSpot_Logos/HSLogo_gray.svg?t=1477504449039" alt="hubspot"> </a> <span id="copywrite">Copyright © 2025 HubSpot, Inc.</span> </div> <div class="footer-links-container"> <ul class="footer-link"> <li> <a href="https://legal.hubspot.com/de/legal-stuff">Rechtliches</a> </li> <li> <a href="https://legal.hubspot.com/de/privacy-policy">Datenschutzbestimmungen</a> </li> <li class="hs-footer-cookie-settings" hidden> <a id="hs-eu-footer-settings-link" href="javascript:void(0)">Cookie Settings</a> </li> </ul> </div> </div> </footer></div>  </div> </div>  <script defer src="/hs/hsstatic/content-cwv-embed/static-1.1293/embed.js" nonce="4l4/jbYhHk2U9zzaVmZO0Q=="></script> <script src="https://help.hubspot.com/hs-fs/hub/53/hub_generated/template_assets/171253060982/1719334439266/Knowledge/Scripts/highContrast.min.js" nonce="4l4/jbYhHk2U9zzaVmZO0Q=="></script> <script src="https://help.hubspot.com/hs-fs/hubfs/hub_generated/template_assets/1/185813233057/1738784483349/template_hideNav.min.js" nonce="4l4/jbYhHk2U9zzaVmZO0Q=="></script> <script nonce="4l4/jbYhHk2U9zzaVmZO0Q=="> var hsVars = hsVars || {}; 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