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Contact & support | SPT Labtech store
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</div> </nav> </header> <main> <div id="wrap" class="oe_structure"> <section class="pt24 pb24 o_colored_level o_cc o_cc4" data-name="Title"> <div class="container"> <div class="row s_nb_column_fixed"> <div class="col-lg-12 s_title pb0 pt0 o_colored_level" style="text-align: center;" data-snippet="s_title" data-name="Title"> <h1 class="s_title_default" style="text-align: left; "> <font style="color: rgb(255, 255, 255); font-size: 24px;"> <strong>Contact & Support</strong> </font> </h1> </div> </div> </div> </section> <section class="s_faq_collapse pt48 pb32 bg-white-75 o_colored_level" data-name="Accordion" style="background-image: none;" data-snippet="s_faq_collapse"> <div class="container"> <div class="row s_nb_column_fixed"> </div> <div class="row s_col_no_bgcolor"> <div class="s_title col-lg-11 pb0 pt0" data-snippet="s_title" data-name="Title"> <h3 style="background-color: rgb(255, 255, 255);"><span style="font-weight: bolder;">Explore our frequently asked questions (FAQs)</span> <br/></h3> </div> <div class="pt16 pb16 col-lg-12"> <div id="myCollapse" class="accordion" role="tablist"> <div class="card bg-white"> <a href="#" role="tab" data-bs-toggle="collapse" aria-expanded="false" class="card-header collapsed" data-bs-parent="#myCollapse" data-bs-target="#myCollapseTab1573232743397" data-bs-original-title="" title="">How do I register to start using SPT Labtech online store?</a> <div class="collapse" role="tabpanel" id="myCollapseTab1573232743397"> <div class="card-body"> <p class="card-text">Please contact us directly using the details below. We'll set you up with an account, ensure all billing and shipping is configured and ensure you are supported through your first order.</p> </div> </div> </div> <div class="card bg-white"> <a href="#" role="tab" data-bs-toggle="collapse" aria-expanded="false" class="card-header collapsed" data-bs-parent="#myCollapse" data-bs-target="#myCollapseTab1573232743398" data-bs-original-title="" title="">Why can’t I see the product prices?</a> <div class="collapse" role="tabpanel" id="myCollapseTab1573232743398"> <div class="card-body"> <p class="card-text">The store operates in EUR, GBP and USD currencies. Please go to the Register tab. Once a user has registered for an account and it has been activated (within 24 hours Mon-Fri GMT/BST), the product prices will then be visible in the currency chosen at the time of registration.<br/></p> </div> </div> </div> <div class="card bg-white"> <a href="#" role="tab" data-bs-toggle="collapse" aria-expanded="false" class="card-header collapsed" data-bs-parent="#myCollapse" data-bs-target="#myCollapseTab1573232743399" data-bs-original-title="" title="">What payment methods can I use?</a> <div class="collapse" role="tabpanel" id="myCollapseTab1573232743399"> <div class="card-body"> <p class="card-text">Payment options - by invoice for an unlimited amount (with a purchase order number) or by credit card to an order value of £5000 (including shipping and handling charges) or the USD/EUR equivalent.</p> </div> </div> </div> <div class="card bg-white"> <a href="#" role="tab" data-bs-toggle="collapse" aria-expanded="false" class="card-header collapsed" data-bs-parent="#myCollapse" data-bs-original-title="" title="" data-bs-target="#myCollapseTab1582722081096">How do I provide my tax exemption certificate?</a> <div class="collapse" role="tabpanel" id="myCollapseTab1582722081096"> <div class="card-body"> <p class="card-text">Please email a copy of your tax exemption certificate to our team using the details on this page. Once received, we'll update your customer record and confirm the change to you by email. After we've confirmed the change, the tax calculation will reflect this change when you checkout and pay for products on the store.</p> </div> </div> </div> <div class="card bg-white"> <a href="#" role="tab" data-bs-toggle="collapse" aria-expanded="false" class="card-header collapsed" data-bs-parent="#myCollapse" data-bs-original-title="" title="" data-bs-target="#myCollapseTab1573234871259">What do I do if the goods are damaged when I receive them?</a> <div class="collapse" role="tabpanel" id="myCollapseTab1573234871259"> <div class="card-body"> <p class="card-text">Please contact our team using the details on this page (via email or phone)</p> </div> </div> </div> <div class="card bg-white"> <a href="#" role="tab" data-bs-toggle="collapse" aria-expanded="false" class="card-header collapsed" data-bs-parent="#myCollapse" data-bs-original-title="" title="" data-bs-target="#myCollapseTab1573235055408">I am located outside of the UK, US or EU. Can I still purchase from you?</a> <div class="collapse" role="tabpanel" id="myCollapseTab1573235055408"> <div class="card-body"> <p class="card-text">Yes we ship worldwide except to the following countries which are served by our distributors: Australia, New Zealand, China, Czech Republic, India, Israel, Japan, Korea, Poland, Qatar, Russia, Singapore, Taiwan. </p> <p class="card-text">To find your nearest distributor please visit the <a href="http://www.sptlabtech.com/contact/distributors" data-bs-original-title="" title="" aria-describedby="tooltip60112">SPT Labtech distributors page</a>.</p> </div> </div> </div> <div class="card bg-white"> <a href="#" role="tab" data-bs-toggle="collapse" aria-expanded="false" class="card-header collapsed" data-bs-parent="#myCollapse" data-bs-original-title="" title="" data-bs-target="#myCollapseTab1579016796678">How do I update my billing / shipping address and/or payment information?</a> <div class="collapse" role="tabpanel" id="myCollapseTab1579016796678"> <div class="card-body"> <p class="card-text">All information can be updated during the checkout process - simply edit existing details, add new addresses/payment information and checkout.</p> <p class="card-text">Information can also be updated via the profile menu (available via the header menu).</p> </div> </div> </div> </div> </div> </div> </div> </section> <section class="s_call_to_action bg-200 pt48 pb0 o_colored_level" data-name="Call to Action" style="background-image: none;" data-snippet="s_call_to_action" data-bs-original-title="" title="" aria-describedby="tooltip737474"> <div class="container"> <div class="row"> <div class="pb40 col-lg-7"> <h3> <b>Still got a question?</b> </h3> <p class="lead">Our customer support team is available to help - from questions about our products through to assistance with new or existing orders.</p> </div> <div class="s_btn pb24 col-lg-3 text-right o_colored_level pt0" data-name="Button" data-snippet="s_btn"> <span class="oe-tabs" style="width: 27.5px;"> </span><span class="oe-tabs" style="width: 40px;"> </span><br/><span class="oe-tabs" style="width: 27.5px;"> </span><span class="oe-tabs" style="width: 40px;"> </span> <a href="mailto:consumables@sptlabtech.com" class="btn btn-outline-primary" data-original-title="" title="" data-bs-original-title=""><span class="h5-fs"> Send us an email</span></a> </div> </div> </div> </section> <section class="s_call_to_action pb24 pt40 bg-white o_colored_level" data-name="Call to Action" style="background-image: none;" data-snippet="s_call_to_action"> <div class="container"> <div class="row"> <div class="pb24 col-lg-7"> <h3><b>Prefer to chat?</b> </h3> <p class="lead">We're available during working hours if you'd like to speak directly with our team of experts.</p> </div> <div class="pb24 offset-lg-1 col-lg-3 o_colored_level"> <h3> <b> <font style="font-size: 18px;">Call us on:</font> </b> </h3> <h3> <font style="font-size: 18px;">+44 (0) 1223 627555</font> <br/> </h3> <p class="lead"> </p> </div> </div> </div> </section> </div> <div id="o_shared_blocks" class="oe_unremovable"></div> </main> <footer id="bottom" data-anchor="true" data-name="Footer" class="o_footer o_colored_level o_cc "> <div id="footer" class="oe_structure oe_structure_solo" style=""> <section class="s_text_block pb0 pt32" data-name="Text block" style="background-image: none;" data-snippet="s_text_block"> <div class="container"> <div class="row" data-bs-original-title="" title="" aria-describedby="tooltip792100"> <div class="pt32 pb32 col-lg-3 o_colored_level" data-bs-original-title="" title="" aria-describedby="tooltip861151"> <h5> <span style="font-size: 18px;">Quick links</span> </h5> <ul class="list-unstyled"> <li> <br/> </li> <li> <b> <a href="/purchase-terms-conditions"> <font class="text-o-color-1">Purchase terms and conditions</font> </a> </b> </li> <li> <b> <a href="/shipping-handling-and-returns" data-bs-original-title="" title="" aria-describedby="tooltip721965"> <font class="text-o-color-1">Shipping, handling & returns</font> </a> </b> </li> <li> <b> <a href="/terms-of-use" data-bs-original-title="" title=""> <font class="text-o-color-1">Website terms of use</font> </a> </b> </li> <li data-bs-original-title="" title="" aria-describedby="tooltip392968"> <b> <a href="https://www.sptlabtech.com/privacy" data-bs-original-title="" title=""><font class="text-o-color-1" data-bs-original-title="" title="" aria-describedby="tooltip419795">Privacy Policy & Cookies</font> </a> </b> </li> <li> <br/> </li> <li> <br/> </li> </ul> </div> <div class="pt32 pb32 col-lg-4 offset-lg-1 o_colored_level"> <h5> <span style="font-size: 18px;">We accept the following payment methods</span> </h5> <p> </p> <div> <img class="img-fluid o_we_custom_image" src="/web/image/937/Payment.png" data-bs-original-title="" title="" aria-describedby="tooltip851238" loading="lazy"/> <br/> <br/> <font style="font-size: 12px;"> <i>Registered accounts are 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