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Sites</span></a><meta property="position" content="1"></span> > <span property="itemListElement" typeof="ListItem"><a property="item" typeof="WebPage" title="Go to Guest Xperience Tech Summit & Expo 2024." href="https://gxt-summit.com" class="home" ><span property="name">Guest Xperience Tech Summit & Expo 2024</span></a><meta property="position" content="2"></span> > <span property="itemListElement" typeof="ListItem"><span property="name" class="post post-page current-item">Key Topics</span><meta property="url" content="https://gxt-summit.com/programme-overview/"><meta property="position" content="3"></span> </div> </div> </div> </header> <div id="primary" class="content-area" style="background-color:#000f32;"> <main id="main" class="site-main"> <section id="single-page" class="section programme-overview" style=" background-color:#000f32;"> <div class="container"> <div class="row single-page-content"> <div class="wpb-content-wrapper"><div data-vc-full-width="true" data-vc-full-width-init="false" data-vc-stretch-content="true" class="vc_row wpb_row vc_row-fluid vc_custom_1720453765249 vc_custom_1720453765250 vc_row-has-fill vc_row-has-padding-top vc_row-has-padding-bottom vc_row-bg-position-top"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner"><div class="wpb_wrapper"><h1 style="color: #ffffff;text-align: center" class="vc_custom_heading vc_custom_1720536179319" >KEY TOPICS</h1><div class="vc_row wpb_row vc_inner vc_row-fluid vc_custom_1720536206443 vc_row-bg-position-top"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="vc_empty_space" style="height: 51px"><span class="vc_empty_space_inner"></span></div><div class="vc_empty_space" style="height: 51px"><span class="vc_empty_space_inner"></span></div> <div class="wpb_text_column wpb_content_element " > <div class="wpb_wrapper"> <p><span style="color: #ffffff">Our upcoming GXT multi-tracked Summit is the game-changer that the market has been waiting for. It is the world鈥檚 premier gathering of technology innovators and hospitality executives, where thought leaders and experts converge to present transformative and practical content.</span></p> <p><span style="color: #ffffff">Our world class speakers are carefully sourced for their knowledge and thought leadership. They are experts, innovators and more importantly, purpose-driven to develop a high impact in the field.</span></p> <p><span style="color: #ffffff">Through a dynamic programme featuring keynote presentations, interactive workshops, and panel discussions, attendees will gain invaluable insights, strategies, and connections to overcome challenges and unlock new opportunities.</span></p> <p><span style="color: #ffffff">From innovative sessions to an interactive exhibition, GXT is the place where travel, hospitality, leisure and entertainment leaders and their partners come together to find ways to reinvent their service offerings & transform their guest experiences.</span></p> </div> </div> <div class="vc_empty_space" style="height: 51px"><span class="vc_empty_space_inner"></span></div> <div class="wpb_text_column wpb_content_element " > <div class="wpb_wrapper"> <h2 style="text-align: center"><span style="color: #3cc8c8">SNEAK PEEK AT KEY TOPICS</span></h2> </div> </div> </div></div></div></div></div></div></div></div><div class="vc_row-full-width vc_clearfix"></div><div class="vc_row wpb_row vc_row-fluid vc_row-bg-position-top"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="vc_empty_space" style="height: 21px"><span class="vc_empty_space_inner"></span></div> <div class="wpb_text_column wpb_content_element vc_custom_1720537174035" > <div class="wpb_wrapper"> <h2 style="text-align: center"><span style="color: #ffffff">Gest Tech Innovations</span></h2> </div> </div> </div></div></div></div><div class="vc_row wpb_row vc_row-fluid vc_custom_1720536981315 vc_custom_1720536981316 vc_row-has-fill vc_row-has-padding-bottom vc_row-bg-position-top"><div class="wpb_column vc_column_container vc_col-sm-6"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="vc_empty_space" style="height: 21px"><span class="vc_empty_space_inner"></span></div> <div class="wpb_text_column wpb_content_element " > <div class="wpb_wrapper"> <p><span style="color: #ffffff">Many leaders are faced with the challenge of keeping up with the rapid advancements in guest technology. The impact of falling behind in this dynamic landscape can result in a loss of competitive edge and diminished guest satisfaction. To overcome these challenges, they need to stay informed about the latest innovations, emerging trends, and implementation strategies.</span></p> <p><span style="color: #ffffff">Topics covered:</span><br /> <span style="color: #ffffff"><strong><img decoding="async" class="alignnone wp-image-11619" src="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png" alt="" width="30" height="30" srcset="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png 300w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-150x150.png 150w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-320x320.png 320w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon.png 512w" sizes="(max-width: 30px) 100vw, 30px" />Revolutionising Guest Experiences through AI-Powered Solutions</strong></span><br /> <span style="color: #ffffff"><strong><img decoding="async" class="alignnone wp-image-11619" src="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png" alt="" width="30" height="30" srcset="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png 300w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-150x150.png 150w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-320x320.png 320w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon.png 512w" sizes="(max-width: 30px) 100vw, 30px" />Unlocking the Potential of Augmented and Virtual Reality in Hospitality</strong></span><br /> <span style="color: #ffffff"><strong><img decoding="async" class="alignnone wp-image-11619" src="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png" alt="" width="30" height="30" srcset="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png 300w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-150x150.png 150w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-320x320.png 320w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon.png 512w" sizes="(max-width: 30px) 100vw, 30px" />Harnessing the power of Chatbots and Robotics</strong></span><br /> <span style="color: #ffffff"><strong><img decoding="async" class="alignnone wp-image-11619" src="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png" alt="" width="30" height="30" srcset="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png 300w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-150x150.png 150w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-320x320.png 320w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon.png 512w" sizes="(max-width: 30px) 100vw, 30px" />Integrating IoT for Seamless Guest Connectivity</strong></span></p> </div> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-6"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_single_image wpb_content_element vc_align_left"> <figure class="wpb_wrapper vc_figure"> <div class="vc_single_image-wrapper vc_box_border_grey"><img fetchpriority="high" decoding="async" width="1000" height="667" src="https://gxt-summit.com/wp-content/uploads/sites/71/2023/11/shutterstock_2062865573.jpg" class="vc_single_image-img attachment-full" alt="" title="Metaverse,Digital,Cyber,World,Technology,,Man,With,Virtual,Reality,Vr" srcset="https://gxt-summit.com/wp-content/uploads/sites/71/2023/11/shutterstock_2062865573.jpg 1000w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/11/shutterstock_2062865573-300x200.jpg 300w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/11/shutterstock_2062865573-768x512.jpg 768w" sizes="(max-width: 1000px) 100vw, 1000px" /></div> </figure> </div> </div></div></div></div><div class="vc_row wpb_row vc_row-fluid vc_row-bg-position-top"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="vc_empty_space" style="height: 21px"><span class="vc_empty_space_inner"></span></div> <div class="wpb_text_column wpb_content_element vc_custom_1710754175418" > <div class="wpb_wrapper"> <h2 style="text-align: center"><span style="color: #ffffff">Personalisation and Data Analytics</span></h2> </div> </div> </div></div></div></div><div class="vc_row wpb_row vc_row-fluid vc_row-bg-position-top"><div class="wpb_column vc_column_container vc_col-sm-6"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_single_image wpb_content_element vc_align_left"> <figure class="wpb_wrapper vc_figure"> <div class="vc_single_image-wrapper vc_box_border_grey"><img decoding="async" width="1000" height="667" src="https://gxt-summit.com/wp-content/uploads/sites/71/2023/11/shutterstock_2316202953.jpg" class="vc_single_image-img attachment-full" alt="" title="Data,Science,And,Big,Data,Technology.,Engineer,Computing,,Analysing,And" srcset="https://gxt-summit.com/wp-content/uploads/sites/71/2023/11/shutterstock_2316202953.jpg 1000w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/11/shutterstock_2316202953-300x200.jpg 300w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/11/shutterstock_2316202953-768x512.jpg 768w" sizes="(max-width: 1000px) 100vw, 1000px" /></div> </figure> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-6"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="vc_empty_space" style="height: 21px"><span class="vc_empty_space_inner"></span></div> <div class="wpb_text_column wpb_content_element " > <div class="wpb_wrapper"> <p><span style="color: #ffffff">In an increasingly competitive market, meeting guest expectations for personalised experiences can be hugely difficult. The impact of failing to deliver tailored offerings can lead to reduced guest loyalty and missed revenue opportunities. Hospitality leaders need to understand the power of data analytics and how to leverage it for effective personalisation.</span></p> <p><span style="color: #ffffff">Topics covered:</span><br /> <span style="color: #ffffff"><strong><img decoding="async" class="alignnone wp-image-11619" src="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png" alt="" width="30" height="30" srcset="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png 300w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-150x150.png 150w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-320x320.png 320w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon.png 512w" sizes="(max-width: 30px) 100vw, 30px" />Leveraging Big Data to Create Hyper-Personalised Experiences</strong></span><br /> <span style="color: #ffffff"><strong><img decoding="async" class="alignnone wp-image-11619" src="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png" alt="" width="30" height="30" srcset="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png 300w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-150x150.png 150w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-320x320.png 320w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon.png 512w" sizes="(max-width: 30px) 100vw, 30px" />Driving Guest Loyalty through Predictive Analytics</strong></span><br /> <span style="color: #ffffff"><strong><img decoding="async" class="alignnone wp-image-11619" src="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png" alt="" width="30" height="30" srcset="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png 300w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-150x150.png 150w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-320x320.png 320w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon.png 512w" sizes="(max-width: 30px) 100vw, 30px" />The Role of Machine Learning in Personalisation</strong></span><br /> <span style="color: #ffffff"><strong><img decoding="async" class="alignnone wp-image-11619" src="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png" alt="" width="30" height="30" srcset="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png 300w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-150x150.png 150w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-320x320.png 320w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon.png 512w" sizes="(max-width: 30px) 100vw, 30px" />Ethical Use of Guest Data</strong></span><br /> <span style="color: #ffffff"><strong><img decoding="async" class="alignnone wp-image-11619" src="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png" alt="" width="30" height="30" srcset="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png 300w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-150x150.png 150w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-320x320.png 320w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon.png 512w" sizes="(max-width: 30px) 100vw, 30px" />Implementing Real-Time Personalisation Strategies</strong></span></p> </div> </div> </div></div></div></div><div class="vc_row wpb_row vc_row-fluid vc_row-bg-position-top"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="vc_empty_space" style="height: 21px"><span class="vc_empty_space_inner"></span></div> <div class="wpb_text_column wpb_content_element vc_custom_1701103287210" > <div class="wpb_wrapper"> <h2 style="text-align: center"><span style="color: #ffffff">Seamless Multichannel Experiences</span></h2> </div> </div> </div></div></div></div><div class="vc_row wpb_row vc_row-fluid vc_row-bg-position-top"><div class="wpb_column vc_column_container vc_col-sm-6"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="vc_empty_space" style="height: 21px"><span class="vc_empty_space_inner"></span></div> <div class="wpb_text_column wpb_content_element " > <div class="wpb_wrapper"> <p><span style="color: #ffffff">We are aware of the difficulties in delivering consistent and seamless experiences across various guest touchpoints. Inconsistencies in service can lead to guest frustration and dissatisfaction. In an age of heightened guest expectations, it is critical to understand how to integrate channels effectively and provide a cohesive and enjoyable experience</span></p> <p><span style="color: #ffffff">Topics covered:</span><br /> <span style="color: #ffffff"><strong><img decoding="async" class="alignnone wp-image-11619" src="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png" alt="" width="30" height="30" srcset="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png 300w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-150x150.png 150w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-320x320.png 320w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon.png 512w" sizes="(max-width: 30px) 100vw, 30px" />Designing a Unified Guest Journey across Online and Offline Channels</strong></span><br /> <span style="color: #ffffff"><strong><img decoding="async" class="alignnone wp-image-11619" src="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png" alt="" width="30" height="30" srcset="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png 300w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-150x150.png 150w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-320x320.png 320w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon.png 512w" sizes="(max-width: 30px) 100vw, 30px" />Optimizing Mobile Experiences for Enhanced Guest Engagement</strong></span><br /> <span style="color: #ffffff"><strong><img decoding="async" class="alignnone wp-image-11619" src="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png" alt="" width="30" height="30" srcset="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png 300w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-150x150.png 150w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-320x320.png 320w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon.png 512w" sizes="(max-width: 30px) 100vw, 30px" />The Power of Omnichannel Marketing in Hospitality</strong></span><br /> <span style="color: #ffffff"><strong><img decoding="async" class="alignnone wp-image-11619" src="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png" alt="" width="30" height="30" srcset="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png 300w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-150x150.png 150w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-320x320.png 320w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon.png 512w" sizes="(max-width: 30px) 100vw, 30px" />Leveraging Social Media for Brand Consistency</strong></span><br /> <span style="color: #ffffff"><strong><img decoding="async" class="alignnone wp-image-11619" src="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png" alt="" width="30" height="30" srcset="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png 300w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-150x150.png 150w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-320x320.png 320w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon.png 512w" sizes="(max-width: 30px) 100vw, 30px" />Effective Integration of CRM Systems</strong></span></p> </div> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-6"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_single_image wpb_content_element vc_align_left"> <figure class="wpb_wrapper vc_figure"> <div class="vc_single_image-wrapper vc_box_border_grey"><img loading="lazy" decoding="async" width="846" height="539" src="https://gxt-summit.com/wp-content/uploads/sites/71/2023/11/shutterstock_432014692-Copy2.jpg" class="vc_single_image-img attachment-full" alt="" title="Hands,Holding,Circle,Global,Network,Connection,,Omni,Channel" srcset="https://gxt-summit.com/wp-content/uploads/sites/71/2023/11/shutterstock_432014692-Copy2.jpg 846w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/11/shutterstock_432014692-Copy2-300x191.jpg 300w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/11/shutterstock_432014692-Copy2-768x489.jpg 768w" sizes="auto, (max-width: 846px) 100vw, 846px" /></div> </figure> </div> </div></div></div></div><div class="vc_row wpb_row vc_row-fluid vc_row-bg-position-top"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="vc_empty_space" style="height: 21px"><span class="vc_empty_space_inner"></span></div> <div class="wpb_text_column wpb_content_element vc_custom_1701103963756" > <div class="wpb_wrapper"> <h2 style="text-align: center"><span style="color: #ffffff">Sustainability and Eco-Friendly Practices</span></h2> </div> </div> </div></div></div></div><div class="vc_row wpb_row vc_row-fluid vc_row-bg-position-top"><div class="wpb_column vc_column_container vc_col-sm-6"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_single_image wpb_content_element vc_align_left"> <figure class="wpb_wrapper vc_figure"> <div class="vc_single_image-wrapper vc_box_border_grey"><img loading="lazy" decoding="async" width="2508" height="1672" src="https://gxt-summit.com/wp-content/uploads/sites/71/2024/02/208550162_m_normal_none.jpg" class="vc_single_image-img attachment-full" alt="" title="208550162_m_normal_none" srcset="https://gxt-summit.com/wp-content/uploads/sites/71/2024/02/208550162_m_normal_none.jpg 2508w, https://gxt-summit.com/wp-content/uploads/sites/71/2024/02/208550162_m_normal_none-300x200.jpg 300w, https://gxt-summit.com/wp-content/uploads/sites/71/2024/02/208550162_m_normal_none-1024x683.jpg 1024w, https://gxt-summit.com/wp-content/uploads/sites/71/2024/02/208550162_m_normal_none-768x512.jpg 768w, https://gxt-summit.com/wp-content/uploads/sites/71/2024/02/208550162_m_normal_none-1536x1024.jpg 1536w, https://gxt-summit.com/wp-content/uploads/sites/71/2024/02/208550162_m_normal_none-2048x1365.jpg 2048w" sizes="auto, (max-width: 2508px) 100vw, 2508px" /></div> </figure> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-6"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="vc_empty_space" style="height: 21px"><span class="vc_empty_space_inner"></span></div> <div class="wpb_text_column wpb_content_element " > <div class="wpb_wrapper"> <p><span style="color: #ffffff">Meeting the growing demand for sustainable and eco-friendly practices in the travel and hospitality industries is not simple. Failing to address environmental concerns can lead to reputational damage and decreased guest loyalty. It has become increasingly crucial to understand the importance of sustainable initiatives and how to implement them effectively.</span></p> <p><span style="color: #ffffff">Topics covered:</span><br /> <span style="color: #ffffff"><strong><img decoding="async" class="alignnone wp-image-11619" src="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png" alt="" width="30" height="30" srcset="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png 300w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-150x150.png 150w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-320x320.png 320w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon.png 512w" sizes="(max-width: 30px) 100vw, 30px" />Driving Sustainable Tourism: Best Practices and Innovations</strong></span><br /> <span style="color: #ffffff"><strong><img decoding="async" class="alignnone wp-image-11619" src="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png" alt="" width="30" height="30" srcset="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png 300w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-150x150.png 150w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-320x320.png 320w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon.png 512w" sizes="(max-width: 30px) 100vw, 30px" />Implementing Energy-Efficient Solutions in Hospitality</strong></span><br /> <span style="color: #ffffff"><strong><img decoding="async" class="alignnone wp-image-11619" src="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png" alt="" width="30" height="30" srcset="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png 300w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-150x150.png 150w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-320x320.png 320w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon.png 512w" sizes="(max-width: 30px) 100vw, 30px" />Reducing Food Waste: Strategies for Sustainable F&B Operations</strong></span><br /> <span style="color: #ffffff"><strong><img decoding="async" class="alignnone wp-image-11619" src="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png" alt="" width="30" height="30" srcset="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png 300w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-150x150.png 150w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-320x320.png 320w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon.png 512w" sizes="(max-width: 30px) 100vw, 30px" />The Role of Green Certifications in Guest Experience</strong></span><br /> <span style="color: #ffffff"><strong><img decoding="async" class="alignnone wp-image-11619" src="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png" alt="" width="30" height="30" srcset="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png 300w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-150x150.png 150w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-320x320.png 320w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon.png 512w" sizes="(max-width: 30px) 100vw, 30px" />Engaging Guests in Sustainable Practices</strong></span></p> </div> </div> </div></div></div></div><div class="vc_row wpb_row vc_row-fluid vc_row-bg-position-top"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="vc_empty_space" style="height: 21px"><span class="vc_empty_space_inner"></span></div> <div class="wpb_text_column wpb_content_element vc_custom_1701104298448" > <div class="wpb_wrapper"> <h2 style="text-align: center"><span style="color: #ffffff">Staff Training and Empowerment</span></h2> </div> </div> </div></div></div></div><div class="vc_row wpb_row vc_row-fluid vc_row-bg-position-top"><div class="wpb_column vc_column_container vc_col-sm-6"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="vc_empty_space" style="height: 21px"><span class="vc_empty_space_inner"></span></div> <div class="wpb_text_column wpb_content_element " > <div class="wpb_wrapper"> <p><span style="color: #ffffff">With the rapid pace of new tech innovation, HR leaders are grappling with the question of how to consistently equip staff with the necessary skills and knowledge to provide exceptional guest service. It is well known how inadequately trained employees can result in subpar guest experiences, negative reviews, and a decline in profitability.</span></p> <p><span style="color: #ffffff">Topics covered:</span><br /> <span style="color: #ffffff"><strong><img decoding="async" class="alignnone wp-image-11619" src="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png" alt="" width="30" height="30" srcset="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png 300w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-150x150.png 150w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-320x320.png 320w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon.png 512w" sizes="(max-width: 30px) 100vw, 30px" />Creating a Culture of Service Excellence</strong></span><br /> <span style="color: #ffffff"><strong><img decoding="async" class="alignnone wp-image-11619" src="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png" alt="" width="30" height="30" srcset="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png 300w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-150x150.png 150w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-320x320.png 320w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon.png 512w" sizes="(max-width: 30px) 100vw, 30px" />Training Programs for Frontline Staff: Best Practices</strong></span><br /> <span style="color: #ffffff"><strong><img decoding="async" class="alignnone wp-image-11619" src="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png" alt="" width="30" height="30" srcset="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png 300w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-150x150.png 150w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-320x320.png 320w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon.png 512w" sizes="(max-width: 30px) 100vw, 30px" />Empowering Employees to Delight Guests</strong></span><br /> <span style="color: #ffffff"><strong><img decoding="async" class="alignnone wp-image-11619" src="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png" alt="" width="30" height="30" srcset="https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-300x300.png 300w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-150x150.png 150w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon-320x320.png 320w, https://gxt-summit.com/wp-content/uploads/sites/71/2023/09/favicon.png 512w" sizes="(max-width: 30px) 100vw, 30px" />Developing Soft Skills in a Technology-Driven World</strong></span></p> </div> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-6"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_single_image wpb_content_element vc_align_left"> <figure class="wpb_wrapper vc_figure"> <div class="vc_single_image-wrapper vc_box_border_grey"><img loading="lazy" decoding="async" width="2560" height="1438" src="https://gxt-summit.com/wp-content/uploads/sites/71/2024/02/223261724_m_normal_none-scaled.jpg" class="vc_single_image-img attachment-full" alt="" title="223261724_m_normal_none" srcset="https://gxt-summit.com/wp-content/uploads/sites/71/2024/02/223261724_m_normal_none-scaled.jpg 2560w, https://gxt-summit.com/wp-content/uploads/sites/71/2024/02/223261724_m_normal_none-300x168.jpg 300w, https://gxt-summit.com/wp-content/uploads/sites/71/2024/02/223261724_m_normal_none-1024x575.jpg 1024w, https://gxt-summit.com/wp-content/uploads/sites/71/2024/02/223261724_m_normal_none-768x431.jpg 768w, https://gxt-summit.com/wp-content/uploads/sites/71/2024/02/223261724_m_normal_none-1536x863.jpg 1536w, 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