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<li class="nav-item menu-item menu-item-type-post_type menu-item-object-page nav-item-152619"><a class="nav-link" href="https://itconnect.uw.edu/it-at-the-uw/it-governance-and-policies/">I&T Governance & Policies</a> </li> <li class="nav-item menu-item menu-item-type-post_type menu-item-object-page nav-item-152620"><a class="nav-link" href="https://itconnect.uw.edu/it-at-the-uw/news-announcements/">News & Announcements</a> </li> <li class="nav-item menu-item menu-item-type-post_type menu-item-object-page nav-item-152621"><a class="nav-link" href="https://itconnect.uw.edu/it-at-the-uw/services-fees-and-rates/">Services, Fees & Rates</a> </li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom nav-item top-level-nav"> <a class="nav-link" href="/help">Get Help</a> </li> </ul></div></div></nav> </div> <h1 class="homepage-title">IT Connect | UW Information Technology</h1> <div class="hero-search full-width"> <h2 class="search-message">Search UW Information Technology</h2> <div class="hero-searchbox"> <form role="search" method="get" id="searchform" class="searchform" action="https://itconnect.uw.edu/"> <div> <label class="screen-reader-text" for="s">Search IT Connect for:</label> <input type="text" value="" name="s" id="s" placeholder="Search IT Connect for:" autocomplete="off"> <input type="submit" id="searchsubmit" value="Search"> </div> </form> </div> </div> <div class="container-fluid uw-body"> <div class="row"> <main id="primary" class="site-main uw-body-copy col-md-12"> <article id="post-80172" class="post-80172 page type-page status-publish hentry"> <header class="entry-header"> <h1 class="entry-title">IT Connect</h1> </header> <div class="entry-content"> <div class="homepage-box"> <div class="common-tasks"> <h2>Common Tasks</h2> <div class="content_block" id="custom_post_widget-152258"> <div class="accordion " id="common-tasks"> <div class="screen-reader-text">Common Tasks</div> <div class="card"> <div class="card-header" id="accordion-header"> <h3 class="mb-0"><button class="btn btn-link" type="button" data-toggle="collapse" data-target="#collapse" aria-expanded="false" aria-controls="collapse"><span class="btn-text">Workday support</span><span class="arrow-box"><span class="arrow"></span></span></button></h3> </div> <div id="collapse" class="collapse " aria-labelledby="collapse" data-parent="#accordion"> <p>Workday is a cloud-based software that provides many administrative functions for the UW, including human resources and payroll, procurement and finance. Where you go for Workday help depends on what you need help with:</p> <ul> <li><a href="https://workday.uw.edu"><b>Workday@UW:</b></a> a curated hub for Workday information and support. Start here if you’re not sure where to find answers.</li> <li><a href="https://employeehelp.workday.uw.edu"><b>Employee Workday Help:</b></a> Documentation and support for human resources, time-tracking, payroll, and benefits processes.</li> <li><a href="http://uwconnect.uw.edu/finance"><b>UW Connect Finance Portal:</b></a> Self-service support for Workday Finance, including procurement, grant management, and other finance functions.</li> </ul> <style>.itconnect .homepage-box .help-box{ min-width: 29% !important; }</style> </div> </div> <div class="card"> <div class="card-header" id="accordion-header"> <h3 class="mb-0"><button class="btn btn-link" type="button" data-toggle="collapse" data-target="#collapse" aria-expanded="false" aria-controls="collapse"><span class="btn-text">UW NetIDs, access, and 2FA authentication</span><span class="arrow-box"><span class="arrow"></span></span></button></h3> </div> <div id="collapse" class="collapse " aria-labelledby="collapse" data-parent="#accordion"> <ul> <li><a href="/tools-services-support/access-authentication/uw-netids/about-uw-netids/#personal">Get a UW NetID</a></li> <li><a href="/tools-services-support/access-authentication/uw-netids/about-uw-netids/account-recovery/">Set UW NetID recovery options</a></li> <li><a href="/tools-services-support/access-authentication/uw-netids/about-uw-netids/#passwords">Reset your UW NetID password</a></li> <li><a href="/tools-services-support/access-authentication/uw-netids/about-uw-netids/#permanent">Can I change my UW NetID?</a></li> <li><a href="/tools-services-support/access-authentication/uw-netids/about-uw-netids/shared-uw-netids/">Get a Shared UW NetID that can be used by multiple people</a></li> <li><a href="/tools-services-support/access-authentication/2fa/">Set up Duo two-factor authentication</a></li> <li><a href="/tools-services-support/access-authentication/2fa/faq/#passcode">Get a passcode or bypass code for 2FA</a></li> <li><a href="/tools-services-support/software-computers/productivity-platforms/provisioning-request-tool/">Provide access to UW-IT services to other UW NetIDs</a></li> </ul> </div> </div> <div class="card"> <div class="card-header" id="accordion-header"> <h3 class="mb-0"><button class="btn btn-link" type="button" data-toggle="collapse" data-target="#collapse" aria-expanded="false" aria-controls="collapse"><span class="btn-text">Software and downloads</span><span class="arrow-box"><span class="arrow"></span></span></button></h3> </div> <div id="collapse" class="collapse " aria-labelledby="collapse" data-parent="#accordion"> <p><a id="software"></a></p> <ul> <li><a href="/tools-services-support/software-computers/uware/">Download software</a></li> <li><a href="/uware/sophos-anti-virus/">Get anti-virus software for your computer or device</a></li> <li><a href="https://itconnect.uw.edu/tools-services-support/software-computers/productivity-platforms/microsoft-productivity-platform/">Get help with Microsoft software such as Office 365</a></li> <li><a href="/tools-services-support/software-computers/productivity-platforms/google-productivity-platform/">Get help with UW Google software, such as Gmail and Google Drive</a></li> <li><a href="/tools-services-support/software-computers/uware/">Get a license for software such as Adobe Creative Cloud and Matlab</a></li> <li><a href="/tools-services-support/software-computers/productivity-platforms/microsoft-productivity-platform/collaboration-services/sharepoint-online/">Install SharePoint</a></li> </ul> </div> </div> <div class="card"> <div class="card-header" id="accordion-header"> <h3 class="mb-0"><button class="btn btn-link" type="button" data-toggle="collapse" data-target="#collapse" aria-expanded="false" aria-controls="collapse"><span class="btn-text">Get services</span><span class="arrow-box"><span class="arrow"></span></span></button></h3> </div> <div id="collapse" class="collapse " aria-labelledby="collapse" data-parent="#accordion"> <ul> <li><a href="https://uw.service-now.com/sp?id=sc_home">Get services from the UW-IT Service Catalog</a></li> <li><a href="/tools-services-support/access-authentication/uw-netids/about-uw-netids/expiration/">Learn about expiration of access to UW-IT Services</a></li> </ul> </div> </div> <div class="card"> <div class="card-header" id="accordion-header"> <h3 class="mb-0"><button class="btn btn-link" type="button" data-toggle="collapse" data-target="#collapse" aria-expanded="false" aria-controls="collapse"><span class="btn-text">Phones and videoconferencing</span><span class="arrow-box"><span class="arrow"></span></span></button></h3> </div> <div id="collapse" class="collapse " aria-labelledby="collapse" data-parent="#accordion"> <ul> <li><a href="/tools-services-support/voice-video/phones/using-your-phone/using-campus-phone/">Use the functions on your campus desk phone</a></li> <li><a href="/tools-services-support/voice-video/zoom-video-conferencing/">Install Zoom Video Conferencing</a></li> <li><a href="https://itconnect.uw.edu/tools-services-support/voice-video/zoom-video-conferencing/">Get help with Zoom</a></li> </ul> </div> </div> <div class="card"> <div class="card-header" id="accordion-header"> <h3 class="mb-0"><button class="btn btn-link" type="button" data-toggle="collapse" data-target="#collapse" aria-expanded="false" aria-controls="collapse"><span class="btn-text">Email and calendars</span><span class="arrow-box"><span class="arrow"></span></span></button></h3> </div> <div id="collapse" class="collapse " aria-labelledby="collapse" data-parent="#accordion"> <ul> <li><a id="emailforward"></a><a href="/guides-by-topic/email-calendaring/email/#resources">Set up or change your email forwarding</a></li> <li><a href="/tools-services-support/software-computers/productivity-platforms/email-and-calendaring/junk-spam-and-phishing-email/">Reduce Junk, SPAM and Phishing emails</a></li> <li><a href="/tools-services-support/software-computers/productivity-platforms/microsoft-productivity-platform/">Get help with Microsoft Outlook</a></li> <li><a href="/tools-services-support/email-calendars-events/mailman/">Get help with Mailman email lists</a></li> </ul> </div> </div> <div class="card"> <div class="card-header" id="accordion-header"> <h3 class="mb-0"><button class="btn btn-link" type="button" data-toggle="collapse" data-target="#collapse" aria-expanded="false" aria-controls="collapse"><span class="btn-text">Teaching, Learning & Classroom Technology</span><span class="arrow-box"><span class="arrow"></span></span></button></h3> </div> <div id="collapse" class="collapse " aria-labelledby="collapse" data-parent="#accordion"> <ul> <li><a href="/tools-services-support/teaching-learning/canvas/">Get help with Canvas</a></li> <li><a href="/tools-services-support/teaching-learning/polleverywhere/">Get help with Poll Everywhere</a></li> <li><a href="https://itconnect.uw.edu/tools-services-support/teaching-learning/panopto/">Get help with Panopto Lecture Capture</a></li> </ul> </div> </div> <div class="card"> <div class="card-header" id="accordion-header"> <h3 class="mb-0"><button class="btn btn-link" type="button" data-toggle="collapse" data-target="#collapse" aria-expanded="false" aria-controls="collapse"><span class="btn-text">Connecting to the UW network</span><span class="arrow-box"><span class="arrow"></span></span></button></h3> </div> <div id="collapse" class="collapse " aria-labelledby="collapse" data-parent="#accordion"> <ul> <li><a href="/tools-services-support/networks-connectivity/uw-networks/campus-wi-fi/">Connect to Wi-Fi on campus</a></li> <li><a href="/tools-services-support/networks-connectivity/uw-networks/campus-wi-fi/eduroam/">Connect to eduroam </a></li> <li><a href="/tools-services-support/networks-connectivity/uw-networks/about-husky-onnet/">Remotely connect to the UW Network with Husky OnNet VPN</a></li> <li><a href="/tools-services-support/networks-connectivity/uw-networks/campus-wi-fi/visitors/">Visitors: connect to the UW network</a></li> </ul> </div> </div> <div class="card"> <div class="card-header" id="accordion-header"> <h3 class="mb-0"><button class="btn btn-link" type="button" data-toggle="collapse" data-target="#collapse" aria-expanded="false" aria-controls="collapse"><span class="btn-text">Other common tasks</span><span class="arrow-box"><span class="arrow"></span></span></button></h3> </div> <div id="collapse" class="collapse " aria-labelledby="collapse" data-parent="#accordion"> <ul> <li><a href="/tools-services-support/administrative-systems/keynes/">Access Keynes (keynes.u.washington.edu)</a></li> <li><a href="/guides-by-topic/online-storage-publishing/web-publishing/">Set up a website, blog or wiki</a></li> </ul> </div> </div> </div> </div> </div> <div class="help-box"> <h2>Get Help</h2> <div class="content_block" id="custom_post_widget-152260"> <p 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Otherwise, here’s how to contact UW-IT:</p> <p><strong><i class="fa fa-laptop" style="width: 20px; text-align: center;" aria-hidden="true"></i> Online:</strong> <a href="/help/">Send us a question</a><br /> <strong><i class="fa fa-solid fa-comment" style="width: 20px; text-align: center;" aria-hidden="true"></i> Chat:</strong> <a href="/help/chat/">Start a chat with UW-IT</a><br /> <strong><i class="fa fa-envelope" style="width: 20px; text-align: center;" aria-hidden="true"></i> Email:</strong> <a href="mailto:help@uw.edu">help@uw.edu</a><br /> <strong><i class="fa fa-phone" style="width: 20px; text-align: center;" aria-hidden="true"></i> Phone:</strong> 206-221-5000<br /> <strong><i class="fa fa-user" style="width: 20px; text-align: center;" aria-hidden="true"></i> In-person:</strong> <a href="/help/#locations">Walk-in locations</a></p> </div> <p> <a href="https://uw.service-now.com/sp?id=my_requests" class="btn btn-lg arrow light-gold"><span>My Requests</span><span 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class="arrow-box"><span class="arrow"></span></span></a></div> </div> <div class="itc-card"> <div class="itc-card-img" style="background: url('https://itconnect.uw.edu/wp-content/uploads/2020/04/Accessibility-AdobeStock_93424500-700x700.jpg') no-repeat center center;"></div> <div class="itc-card-body"> <h3><a href="https://itconnect.uw.edu/uw-and-workday-collaborate-to-lead-to-global-progress-in-digital-accessibility/">UW recognized as a leader in digital accessibility efforts</a></h3> <div class="udub-slant-divider"><span></span></div> <p>UW-IT has entered into numerous partnerships with the private sector to improve the accessibility of widely used apps — ultimately benefiting not just UW but millions of users across the world.<a href="https://itconnect.uw.edu/uw-and-workday-collaborate-to-lead-to-global-progress-in-digital-accessibility/" class="btn btn-lg arrow white"><span>Learn more</span><span class="arrow-box"><span class="arrow"></span></span></a></div> </div> <div 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