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class="elementor-item" tabindex="-1">Knowledge base</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page current-menu-item page_item page-item-17286 current_page_item menu-item-1268756"><a href="https://really-simple-ssl.com/support/" aria-current="page" class="elementor-item elementor-item-active" tabindex="-1">Support</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1268759"><a href="/account" class="elementor-item" tabindex="-1">Account area</a></li> </ul> </nav> </div> </div> </div> </div> <div class="elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-e375f2a elementor-hidden-phone" data-id="e375f2a" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-f12348e elementor-widget__width-auto accounticon elementor-hidden-mobile_extra elementor-hidden-mobile elementor-view-default elementor-widget elementor-widget-icon" data-id="f12348e" data-element_type="widget" data-widget_type="icon.default"> <div class="elementor-widget-container"> <div class="elementor-icon-wrapper"> <a class="elementor-icon" href="/account/"> <svg aria-hidden="true" class="e-font-icon-svg e-fas-user-circle" viewBox="0 0 496 512" xmlns="http://www.w3.org/2000/svg"><path d="M248 8C111 8 0 119 0 256s111 248 248 248 248-111 248-248S385 8 248 8zm0 96c48.6 0 88 39.4 88 88s-39.4 88-88 88-88-39.4-88-88 39.4-88 88-88zm0 344c-58.7 0-111.3-26.6-146.5-68.2 18.8-35.4 55.6-59.8 98.5-59.8 2.4 0 4.8.4 7.1 1.1 13 4.2 26.6 6.9 40.9 6.9 14.3 0 28-2.7 40.9-6.9 2.3-.7 4.7-1.1 7.1-1.1 42.9 0 79.7 24.4 98.5 59.8C359.3 421.4 306.7 448 248 448z"></path></svg> </a> </div> </div> </div> <div class="elementor-element elementor-element-43a9fb1 elementor-widget__width-auto elementor-widget-mobile_extra__width-auto elementor-widget elementor-widget-text-editor" data-id="43a9fb1" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <div class="inloggen"><span class="rsssl_login"><a href="https://really-simple-ssl.com/account/">Login</a></span> <span class="rsssl_logout"><a href="https://really-simple-ssl.com/wp-login.php?action=logout/">Log out</a></span></div> </div> </div> <div class="elementor-element elementor-element-da5df54 elementor-align-right elementor-tablet-align-right rsp-change-currency-geoip elementor-widget__width-auto elementor-widget elementor-widget-button" data-id="da5df54" data-element_type="widget" data-widget_type="button.default"> <div class="elementor-widget-container"> <div class="elementor-button-wrapper"> <a class="elementor-button elementor-button-link elementor-size-xs elementor-animation-grow" href="/pro/"> <span class="elementor-button-content-wrapper"> <span class="elementor-button-icon"> <svg aria-hidden="true" class="e-font-icon-svg e-fas-arrow-right" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z"></path></svg> </span> <span class="elementor-button-text">Get PRO</span> </span> </a> </div> </div> </div> </div> </div> </div> </header> </div> <main id="content" class="site-main post-17286 page type-page status-publish hentry"> <div class="page-content"> <div data-elementor-type="wp-page" data-elementor-id="17286" class="elementor elementor-17286" data-elementor-post-type="page"> <section class="elementor-section elementor-top-section elementor-element elementor-element-9b35528 elementor-section-height-min-height elementor-section-content-middle elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-items-middle" data-id="9b35528" data-element_type="section" data-settings="{"background_background":"classic","stretch_section":"section-stretched"}"> <div class="elementor-background-overlay"></div> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9756f2d" data-id="9756f2d" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-981f392 elementor-widget elementor-widget-heading" data-id="981f392" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h1 class="elementor-heading-title elementor-size-default">Support</h1> </div> </div> <div class="elementor-element elementor-element-814abb1 elementor-widget elementor-widget-global elementor-global-998922 elementor-widget-text-editor" data-id="814abb1" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Really Simple Security delivers essential WordPress security, without sacrificing website performance and user-experience. </p> </div> </div> <div class="elementor-element elementor-element-3e6a1e4 elementor-search-form--skin-minimal elementor-widget elementor-widget-search-form" data-id="3e6a1e4" data-element_type="widget" data-settings="{"skin":"minimal"}" data-widget_type="search-form.default"> <div class="elementor-widget-container"> <search role="search"> <form class="elementor-search-form" action="https://really-simple-ssl.com" method="get"> <div class="elementor-search-form__container"> <label class="elementor-screen-only" for="elementor-search-form-3e6a1e4">Search</label> <div class="elementor-search-form__icon"> <div class="e-font-icon-svg-container"><svg aria-hidden="true" class="e-font-icon-svg e-fas-search" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path d="M505 442.7L405.3 343c-4.5-4.5-10.6-7-17-7H372c27.6-35.3 44-79.7 44-128C416 93.1 322.9 0 208 0S0 93.1 0 208s93.1 208 208 208c48.3 0 92.7-16.4 128-44v16.3c0 6.4 2.5 12.5 7 17l99.7 99.7c9.4 9.4 24.6 9.4 33.9 0l28.3-28.3c9.4-9.4 9.4-24.6.1-34zM208 336c-70.7 0-128-57.2-128-128 0-70.7 57.2-128 128-128 70.7 0 128 57.2 128 128 0 70.7-57.2 128-128 128z"></path></svg></div> <span class="elementor-screen-only">Search</span> </div> <input id="elementor-search-form-3e6a1e4" placeholder="Search..." class="elementor-search-form__input" type="search" name="s" value=""> </div> </form> </search> </div> </div> <section class="elementor-section elementor-inner-section elementor-element elementor-element-4137adf elementor-section-full_width elementor-section-height-default elementor-section-height-default" data-id="4137adf" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-dd6cfd4" data-id="dd6cfd4" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-76d14fd elementor-widget elementor-widget-button" data-id="76d14fd" data-element_type="widget" data-widget_type="button.default"> <div class="elementor-widget-container"> <div class="elementor-button-wrapper"> <a class="elementor-button elementor-button-link elementor-size-md" href="https://really-simple-ssl.com/knowledge-base-overview/"> <span class="elementor-button-content-wrapper"> <span class="elementor-button-text">Documentation</span> </span> </a> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a6593a1" data-id="a6593a1" data-element_type="column"> <div class="elementor-widget-wrap"> </div> </div> </div> </section> </div> </div> <div class="elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-dbb0b95 rsssl-new" data-id="dbb0b95" data-element_type="column" data-settings="{"background_background":"classic"}"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-46261b0 elementor-widget elementor-widget-image" data-id="46261b0" data-element_type="widget" data-widget_type="image.default"> <div class="elementor-widget-container"> <img decoding="async" width="2079" height="521" src="https://really-simple-ssl.com/wp-content/uploads/2024/07/rebranding.png" class="attachment-full size-full wp-image-1264283" alt="" srcset="https://really-simple-ssl.com/wp-content/uploads/2024/07/rebranding.png 2079w, https://really-simple-ssl.com/wp-content/uploads/2024/07/rebranding-300x75.png 300w, https://really-simple-ssl.com/wp-content/uploads/2024/07/rebranding-1024x257.png 1024w, https://really-simple-ssl.com/wp-content/uploads/2024/07/rebranding-768x192.png 768w, https://really-simple-ssl.com/wp-content/uploads/2024/07/rebranding-1536x385.png 1536w, https://really-simple-ssl.com/wp-content/uploads/2024/07/rebranding-2048x513.png 2048w" sizes="(max-width: 2079px) 100vw, 2079px" /> </div> </div> <div class="elementor-element elementor-element-ade3fdb rsssl-a elementor-widget elementor-widget-text-editor" data-id="ade3fdb" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>We are now Really Simple Security!<br /><a href="/our-journey-towards-really-simple-security">Read more about our journey.</a></p> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-5bf1c1f elementor-section-content-middle elementor-section-stretched elementor-section-full_width elementor-section-height-default elementor-section-height-default" data-id="5bf1c1f" data-element_type="section" data-settings="{"background_background":"classic","stretch_section":"section-stretched"}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cdb385f" data-id="cdb385f" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-abfd73d elementor-icon-list--layout-inline elementor-align-center elementorsucksballs elementor-mobile-align-left elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list" data-id="abfd73d" data-element_type="widget" data-widget_type="icon-list.default"> <div class="elementor-widget-container"> <ul class="elementor-icon-list-items elementor-inline-items"> <li class="elementor-icon-list-item elementor-inline-item"> <span class="elementor-icon-list-icon"> <svg aria-hidden="true" class="e-font-icon-svg e-fas-check-circle" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"></path></svg> </span> <span class="elementor-icon-list-text">5 Million Happy Users</span> </li> <li class="elementor-icon-list-item elementor-inline-item"> <span class="elementor-icon-list-icon"> <svg aria-hidden="true" class="e-font-icon-svg e-fas-check-circle" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"></path></svg> </span> <span class="elementor-icon-list-text">Awesome Support</span> </li> <li class="elementor-icon-list-item elementor-inline-item"> <span class="elementor-icon-list-icon"> <svg aria-hidden="true" class="e-font-icon-svg e-fas-check-circle" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"></path></svg> </span> <span class="elementor-icon-list-text">Powerful WordPress Security</span> </li> <li class="elementor-icon-list-item elementor-inline-item"> <span class="elementor-icon-list-icon"> <svg aria-hidden="true" class="e-font-icon-svg e-fas-check-circle" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"></path></svg> </span> <span class="elementor-icon-list-text">Best-in-class Performance</span> </li> </ul> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-1c7bbf1b elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="1c7bbf1b" data-element_type="section" data-settings="{"stretch_section":"section-stretched","background_background":"classic"}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-64365e07" data-id="64365e07" data-element_type="column" data-settings="{"background_background":"classic"}"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-5ff54e55 elementor-widget elementor-widget-heading" data-id="5ff54e55" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Submit a ticket</h2> </div> </div> <div class="elementor-element elementor-element-c1e92ab elementor-widget elementor-widget-text-editor" data-id="c1e92ab" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Please check the <a href="https://really-simple-ssl.com/knowledge-base-overview/">knowledge base</a> to see if your issue already has been documented. </p><p><em>Pro tip: Using the support tab in Really Simple Security Pro will autofill most fields. </em> </p><p>If you are seeing an incompatibility notice after upgrading to the latest version, please make sure you have upgraded both free and premium plugins to the latest versions. </p> </div> </div> <div class="elementor-element elementor-element-1f7a3523 elementor-widget elementor-widget-shortcode" data-id="1f7a3523" data-element_type="widget" data-widget_type="shortcode.default"> <div class="elementor-widget-container"> <div class="elementor-shortcode"> <div class='gf_browser_chrome gform_wrapper gform_legacy_markup_wrapper gform-theme--no-framework' data-form-theme='legacy' data-form-index='0' id='gform_wrapper_3' style='display:none'><form method='post' enctype='multipart/form-data' id='gform_3' action='/support/' data-formid='3' novalidate> <div class='gform-body gform_body'><ul id='gform_fields_3' class='gform_fields top_label form_sublabel_below description_above validation_below'><li id="field_3_20" class="gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible" data-js-reload="field_3_20" ><label class='gfield_label gform-field-label' for='input_3_20'>Name<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_text'><input name='input_20' id='input_3_20' type='text' value='' class='medium' aria-required="true" aria-invalid="false" /> </div></li><li id="field_3_2" class="gfield gfield--type-email gfield--input-type-email gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible" data-js-reload="field_3_2" ><label class='gfield_label gform-field-label' for='input_3_2'>Email<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_email'> <input name='input_2' id='input_3_2' type='email' value='' class='medium' aria-required="true" aria-invalid="false" /> </div></li><li id="field_3_22" class="gfield gfield--type-select gfield--input-type-select gfield_contains_required field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible" data-js-reload="field_3_22" ><label class='gfield_label gform-field-label' for='input_3_22'>What kind of question do you have<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='gfield_description' id='gfield_description_3_22'>This way we can skip the unnecessary questions</div><div class='ginput_container ginput_container_select'><select name='input_22' id='input_3_22' class='medium gfield_select' aria-describedby="gfield_description_3_22" aria-required="true" aria-invalid="false" ><option value='' selected='selected' class='gf_placeholder'>Question category</option><option value='SSL Certificate' >SSL Certificate</option><option value='Mixed Content' >Mixed Content</option><option value='Security Headers' >Security Headers</option><option value='Hardening' >Hardening</option><option value='Vulnerabilities' >Vulnerabilities</option><option value='Invoice or payment' >Invoice or payment</option><option value='Other' >Other</option></select></div></li><li id="field_3_55" class="gfield gfield--type-html gfield--input-type-html gfield_html gfield_html_formatted field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible" data-js-reload="field_3_55" >Really Simple SSL 5.0 will offer a Free SSL Certificate. If you want to our Beta Program we will install one for you! <a href="https://really-simple-ssl.com/knowledge-base/generate-your-free-ssl-certificate/" target="_blank">Read more</a></li><li id="field_3_51" class="gfield gfield--type-eddlc-license gfield--input-type-eddlc-license field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible" data-js-reload="field_3_51" ><label class='gfield_label gform-field-label' for='input_3_51'>Enter your pro license here for premium support</label><div class='gfield_description' id='gfield_description_3_51'>For premium support, you can acquire the pro version <a href="https://really-simple-ssl.com/downloads/really-simple-ssl-pro/">here</a></div><div class='ginput_container ginput_container_eddlc-license'><input name='input_51' id='input_3_51' type='text' value='' class='medium ' aria-invalid="false" /></div></li><li id="field_3_17" class="gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible" data-js-reload="field_3_17" ><label class='gfield_label gform-field-label' for='input_3_17'>Your domain<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_text'><input name='input_17' id='input_3_17' type='text' value='' class='medium' aria-required="true" aria-invalid="false" /> </div></li><li id="field_3_38" class="gfield gfield--type-textarea gfield--input-type-textarea gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible" data-js-reload="field_3_38" ><label class='gfield_label gform-field-label' for='input_3_38'>Your question<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_textarea'><textarea name='input_38' id='input_3_38' class='textarea medium' aria-required="true" aria-invalid="false" rows='10' cols='50'></textarea></div></li><li id="field_3_33" class="gfield gfield--type-textarea gfield--input-type-textarea field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible" data-js-reload="field_3_33" ><label class='gfield_label gform-field-label' for='input_3_33'>Contents of your .htaccess</label><div class='gfield_description' id='gfield_description_3_33'>Your .htaccess might contain conflicting redirects.</div><div class='ginput_container ginput_container_textarea'><textarea name='input_33' id='input_3_33' class='textarea medium' aria-describedby="gfield_description_3_33" aria-invalid="false" rows='10' cols='50'></textarea></div></li><li id="field_3_16" class="gfield gfield--type-textarea gfield--input-type-textarea field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible" data-js-reload="field_3_16" ><label class='gfield_label gform-field-label' for='input_3_16'>System status</label><div class='gfield_description' id='gfield_description_3_16'>You can find the system status report under Security -> Settings -> General -> "System status".</div><div class='ginput_container ginput_container_textarea'><textarea name='input_16' id='input_3_16' class='textarea medium' aria-describedby="gfield_description_3_16" aria-invalid="false" rows='10' cols='50'></textarea></div></li><li id="field_3_44" class="gfield gfield--type-fileupload gfield--input-type-fileupload field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible" data-js-reload="field_3_44" ><label class='gfield_label gform-field-label' for='gform_browse_button_3_44'>Any files that might clarify the issue</label><div class='ginput_container ginput_container_fileupload'><div id='gform_multifile_upload_3_44' data-settings='{"runtimes":"html5,flash,html4","browse_button":"gform_browse_button_3_44","container":"gform_multifile_upload_3_44","drop_element":"gform_drag_drop_area_3_44","filelist":"gform_preview_3_44","unique_names":true,"file_data_name":"file","url":"https:\/\/really-simple-ssl.com\/?gf_page=e826e7f27d3d9d8","flash_swf_url":"https:\/\/really-simple-ssl.com\/wp-includes\/js\/plupload\/plupload.flash.swf","silverlight_xap_url":"https:\/\/really-simple-ssl.com\/wp-includes\/js\/plupload\/plupload.silverlight.xap","filters":{"mime_types":[{"title":"Allowed Files","extensions":"*"}],"max_file_size":"31457280b"},"multipart":true,"urlstream_upload":false,"multipart_params":{"form_id":3,"field_id":44},"gf_vars":{"max_files":"5","message_id":"gform_multifile_messages_3_44","disallowed_extensions":["php","asp","aspx","cmd","csh","bat","html","htm","hta","jar","exe","com","js","lnk","htaccess","phtml","ps1","ps2","php3","php4","php5","php6","py","rb","tmp"]}}' class='gform_fileupload_multifile'> <div id='gform_drag_drop_area_3_44' class='gform_drop_area gform-theme-field-control'> <span class='gform_drop_instructions'>Drop files here or </span> <button type='button' id='gform_browse_button_3_44' class='button gform_button_select_files gform-theme-button gform-theme-button--control' aria-describedby="gfield_upload_rules_3_44" >Select files</button> </div> </div><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_3_44'>Max. file size: 30 MB, Max. files: 5.</span><ul class='validation_message--hidden-on-empty gform-ul-reset' id='gform_multifile_messages_3_44'></ul> </div><div id='gform_preview_3_44' class='ginput_preview_list'></div></li><li id="field_3_54" class="gfield gfield--type-text gfield--input-type-text field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_hidden" data-js-reload="field_3_54" ><div class='admin-hidden-markup'><i class='gform-icon gform-icon--hidden'></i><span>Hidden</span></div><label class='gfield_label gform-field-label' for='input_3_54'>License key (dynamically populated)</label><div class='ginput_container ginput_container_text'><input name='input_54' id='input_3_54' type='text' value='' class='medium' aria-invalid="false" /> </div></li><li id="field_3_53" class="gfield gfield--type-textarea gfield--input-type-textarea field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_hidden" data-js-reload="field_3_53" ><div class='admin-hidden-markup'><i class='gform-icon gform-icon--hidden'></i><span>Hidden</span></div><label class='gfield_label gform-field-label' for='input_3_53'>Scan Results</label><div class='gfield_description' id='gfield_description_3_53'>only dynamically populated when doing a request from support tab, invisible on support page</div><div class='ginput_container ginput_container_textarea'><textarea name='input_53' id='input_3_53' class='textarea medium' aria-describedby="gfield_description_3_53" aria-invalid="false" rows='10' cols='50'></textarea></div></li><li id="field_3_52" class="gfield gfield--type-textarea gfield--input-type-textarea field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_hidden" data-js-reload="field_3_52" ><div class='admin-hidden-markup'><i class='gform-icon gform-icon--hidden'></i><span>Hidden</span></div><label class='gfield_label gform-field-label' for='input_3_52'>Active plugins</label><div class='gfield_description' id='gfield_description_3_52'>only dynamically populated when doing a request from support tab, invisible on support page</div><div class='ginput_container ginput_container_textarea'><textarea name='input_52' id='input_3_52' class='textarea medium' aria-describedby="gfield_description_3_52" aria-invalid="false" rows='10' cols='50'></textarea></div></li><li id="field_3_56" class="gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible" data-js-reload="field_3_56" ><label class='gfield_label gform-field-label' for='input_3_56'>Phone</label><div class='gfield_description' id='gfield_description_3_56'>This field is for validation purposes and should be left unchanged.</div><div class='ginput_container'><input name='input_56' id='input_3_56' type='text' value='' autocomplete='new-password'/></div></li></ul></div> <div class='gform_footer top_label'> <input type='submit' id='gform_submit_button_3' class='gform_button button' value='Submit' onclick='if(window["gf_submitting_3"]){return false;} if( !jQuery("#gform_3")[0].checkValidity || jQuery("#gform_3")[0].checkValidity()){window["gf_submitting_3"]=true;} ' onkeypress='if( event.keyCode == 13 ){ if(window["gf_submitting_3"]){return false;} if( !jQuery("#gform_3")[0].checkValidity || jQuery("#gform_3")[0].checkValidity()){window["gf_submitting_3"]=true;} jQuery("#gform_3").trigger("submit",[true]); }' /> <input type='hidden' class='gform_hidden' name='is_submit_3' value='1' /> <input type='hidden' class='gform_hidden' name='gform_submit' value='3' /> <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' /> <input type='hidden' class='gform_hidden' name='state_3' value='WyJbXSIsImVjYjlmMmExY2Y2ZDBiNzNmNGQxMmRkNWI4MTc1OTljIl0=' /> <input type='hidden' class='gform_hidden' name='gform_target_page_number_3' id='gform_target_page_number_3' value='0' /> <input type='hidden' class='gform_hidden' name='gform_source_page_number_3' id='gform_source_page_number_3' value='1' /> <input type='hidden' name='gform_field_values' value='' /> <input type='hidden' name='gform_uploaded_files' id='gform_uploaded_files_3' value='' /> </div> </form> </div><script> gform.initializeOnLoaded( function() {gformInitSpinner( 3, 'https://really-simple-ssl.com/wp-content/plugins/gravityforms/images/spinner.svg', true );jQuery('#gform_ajax_frame_3').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_3');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_3').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){form_content.find('form').css('opacity', 0);jQuery('#gform_wrapper_3').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_3').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_3').removeClass('gform_validation_error');}setTimeout( function() { /* delay the scroll by 50 milliseconds to fix a bug in chrome */ }, 50 );if(window['gformInitDatepicker']) {gformInitDatepicker();}if(window['gformInitPriceFields']) {gformInitPriceFields();}var current_page = jQuery('#gform_source_page_number_3').val();gformInitSpinner( 3, 'https://really-simple-ssl.com/wp-content/plugins/gravityforms/images/spinner.svg', true );jQuery(document).trigger('gform_page_loaded', [3, current_page]);window['gf_submitting_3'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}jQuery('#gform_wrapper_3').replaceWith(confirmation_content);jQuery(document).trigger('gform_confirmation_loaded', [3]);window['gf_submitting_3'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_3').text());}else{jQuery('#gform_3').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger("gform_pre_post_render", [{ formId: "3", currentPage: "current_page", abort: function() { this.preventDefault(); } }]); if (event && event.defaultPrevented) { return; } const gformWrapperDiv = document.getElementById( "gform_wrapper_3" ); if ( gformWrapperDiv ) { const visibilitySpan = document.createElement( "span" ); visibilitySpan.id = "gform_visibility_test_3"; gformWrapperDiv.insertAdjacentElement( "afterend", visibilitySpan ); } const visibilityTestDiv = document.getElementById( "gform_visibility_test_3" ); let postRenderFired = false; function triggerPostRender() { if ( postRenderFired ) { return; } postRenderFired = true; jQuery( document ).trigger( 'gform_post_render', [3, current_page] ); gform.utils.trigger( { event: 'gform/postRender', native: false, data: { formId: 3, currentPage: current_page } } ); if ( visibilityTestDiv ) { visibilityTestDiv.parentNode.removeChild( visibilityTestDiv ); } } function debounce( func, wait, immediate ) { var timeout; return function() { var context = this, args = arguments; var later = function() { timeout = null; if ( !immediate ) func.apply( context, args ); }; var callNow = immediate && !timeout; clearTimeout( timeout ); timeout = setTimeout( later, wait ); if ( callNow ) func.apply( context, args ); }; } const debouncedTriggerPostRender = debounce( function() { triggerPostRender(); }, 200 ); if ( visibilityTestDiv && visibilityTestDiv.offsetParent === null ) { const observer = new MutationObserver( ( mutations ) => { mutations.forEach( ( mutation ) => { if ( mutation.type === 'attributes' && visibilityTestDiv.offsetParent !== null ) { debouncedTriggerPostRender(); observer.disconnect(); } }); }); observer.observe( document.body, { attributes: true, childList: false, subtree: true, attributeFilter: [ 'style', 'class' ], }); } else { triggerPostRender(); } } );} ); </script> </div> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-6a5c41e2 elementor-section-content-middle elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="6a5c41e2" data-element_type="section" id="faq" data-settings="{"stretch_section":"section-stretched","background_background":"classic"}"> <div class="elementor-container elementor-column-gap-no"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-246cbb17" data-id="246cbb17" data-element_type="column" data-settings="{"background_background":"classic"}"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-61cccc0e elementor-widget elementor-widget-heading" data-id="61cccc0e" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">F.A.Q.</h2> </div> </div> <div class="elementor-element elementor-element-62f54a4d elementor-widget elementor-widget-toggle" data-id="62f54a4d" data-element_type="widget" data-widget_type="toggle.default"> <div class="elementor-widget-container"> <div class="elementor-toggle"> <div class="elementor-toggle-item"> <h3 id="elementor-tab-title-1661" class="elementor-tab-title" data-tab="1" role="button" aria-controls="elementor-tab-content-1661" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><svg class="e-font-icon-svg e-fas-caret-right" viewBox="0 0 192 512" xmlns="http://www.w3.org/2000/svg"><path d="M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z"></path></svg></span> <span class="elementor-toggle-icon-opened"><svg class="elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path d="M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z"></path></svg></span> </span> <a class="elementor-toggle-title" tabindex="0">How can I update the plugin?</a> </h3> <div id="elementor-tab-content-1661" class="elementor-tab-content elementor-clearfix" data-tab="1" role="region" aria-labelledby="elementor-tab-title-1661"><p>If your license is activated, you should be able to update from the WordPress plugins dashboard. If this doesn’t work, there’s probably a configuration issue on your server. <a href="https://really-simple-ssl.com/knowledge-base/updating-really-simple-ssl-pro/">We’ve listed several of the most common causes.</a></p></div> </div> <div class="elementor-toggle-item"> <h3 id="elementor-tab-title-1662" class="elementor-tab-title" data-tab="2" role="button" aria-controls="elementor-tab-content-1662" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><svg class="e-font-icon-svg e-fas-caret-right" viewBox="0 0 192 512" xmlns="http://www.w3.org/2000/svg"><path d="M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z"></path></svg></span> <span class="elementor-toggle-icon-opened"><svg class="elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path d="M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z"></path></svg></span> </span> <a class="elementor-toggle-title" tabindex="0">Can I upgrade my license to 5 sites or unlimited?</a> </h3> <div id="elementor-tab-content-1662" class="elementor-tab-content elementor-clearfix" data-tab="2" role="region" aria-labelledby="elementor-tab-title-1662"><p>Sure! Just go to your <a href="https://really-simple-ssl.com/account">account</a>, then click “view licenses”, then “view upgrade”. There you have options to pay the additional amount. If you upgrade from single site to 5 sites, the difference is 50 dollars. But if only half a year is left on the license, you only need to pay 25 dollars for the upgrade!</p></div> </div> <div class="elementor-toggle-item"> <h3 id="elementor-tab-title-1663" class="elementor-tab-title" data-tab="3" role="button" aria-controls="elementor-tab-content-1663" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><svg class="e-font-icon-svg e-fas-caret-right" viewBox="0 0 192 512" xmlns="http://www.w3.org/2000/svg"><path d="M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z"></path></svg></span> <span class="elementor-toggle-icon-opened"><svg class="elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path d="M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z"></path></svg></span> </span> <a class="elementor-toggle-title" tabindex="0">My download link has expired. What now?</a> </h3> <div id="elementor-tab-content-1663" class="elementor-tab-content elementor-clearfix" data-tab="3" role="region" aria-labelledby="elementor-tab-title-1663"><p>The download link you received in the initial e-mail is valid for 24 hours. After the link has expired you can log in to your Really Simple Security account to download the plugin again. When logged in to your account you will see a section “your purchases”. </p><p>Clicking on the ‘View Details and Downloads’ button will take you to a new page. On this new page scroll down to locate the ‘Products’ section. In the products section you can click on the plugin hyperlink to download the plugin.</p></div> </div> <div class="elementor-toggle-item"> <h3 id="elementor-tab-title-1664" class="elementor-tab-title" data-tab="4" role="button" aria-controls="elementor-tab-content-1664" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><svg class="e-font-icon-svg e-fas-caret-right" viewBox="0 0 192 512" xmlns="http://www.w3.org/2000/svg"><path d="M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z"></path></svg></span> <span class="elementor-toggle-icon-opened"><svg class="elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path d="M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z"></path></svg></span> </span> <a class="elementor-toggle-title" tabindex="0">How can I install Really Simple Security Pro?</a> </h3> <div id="elementor-tab-content-1664" class="elementor-tab-content elementor-clearfix" data-tab="4" role="region" aria-labelledby="elementor-tab-title-1664"><p>To install the plugin, you can follow these <a href="/knowledge-base/install-really-simple-ssl-pro/">instructions</a></p></div> </div> <div class="elementor-toggle-item"> <h3 id="elementor-tab-title-1665" class="elementor-tab-title" data-tab="5" role="button" aria-controls="elementor-tab-content-1665" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><svg class="e-font-icon-svg e-fas-caret-right" viewBox="0 0 192 512" xmlns="http://www.w3.org/2000/svg"><path d="M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z"></path></svg></span> <span class="elementor-toggle-icon-opened"><svg class="elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path d="M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z"></path></svg></span> </span> <a class="elementor-toggle-title" tabindex="0">How can I login to my account?</a> </h3> <div id="elementor-tab-content-1665" class="elementor-tab-content elementor-clearfix" data-tab="5" role="region" aria-labelledby="elementor-tab-title-1665"><p>You can log in to your account <a href="/account">here</a>. An account will be created automatically after purchasing Really Simple Security Pro. You will need to set a new password the first time you login. <a href="/wp-login.php?action=lostpassword">You can do so here.</a></p></div> </div> <div class="elementor-toggle-item"> <h3 id="elementor-tab-title-1666" class="elementor-tab-title" data-tab="6" role="button" aria-controls="elementor-tab-content-1666" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><svg class="e-font-icon-svg e-fas-caret-right" viewBox="0 0 192 512" xmlns="http://www.w3.org/2000/svg"><path d="M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z"></path></svg></span> <span class="elementor-toggle-icon-opened"><svg class="elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path d="M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z"></path></svg></span> </span> <a class="elementor-toggle-title" tabindex="0">I forgot my password!</a> </h3> <div id="elementor-tab-content-1666" class="elementor-tab-content elementor-clearfix" data-tab="6" role="region" aria-labelledby="elementor-tab-title-1666"><p><a href="/wp-login.php?action=lostpassword">You can create a new password here</a>.</p></div> </div> <div class="elementor-toggle-item"> <h3 id="elementor-tab-title-1667" class="elementor-tab-title" data-tab="7" role="button" aria-controls="elementor-tab-content-1667" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><svg class="e-font-icon-svg e-fas-caret-right" viewBox="0 0 192 512" xmlns="http://www.w3.org/2000/svg"><path d="M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z"></path></svg></span> <span class="elementor-toggle-icon-opened"><svg class="elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path d="M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z"></path></svg></span> </span> <a class="elementor-toggle-title" tabindex="0">How to install Really Simple Security</a> </h3> <div id="elementor-tab-content-1667" class="elementor-tab-content elementor-clearfix" data-tab="7" role="region" aria-labelledby="elementor-tab-title-1667"><p>See the following article for more information about installing the pro plugin: <a href="https://really-simple-ssl.com/knowledge-base/install-really-simple-ssl-pro/">https://really-simple-ssl.com/knowledge-base/install-really-simple-ssl-pro/</a></p></div> </div> <div class="elementor-toggle-item"> <h3 id="elementor-tab-title-1668" class="elementor-tab-title" data-tab="8" role="button" aria-controls="elementor-tab-content-1668" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><svg class="e-font-icon-svg e-fas-caret-right" viewBox="0 0 192 512" xmlns="http://www.w3.org/2000/svg"><path d="M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z"></path></svg></span> <span class="elementor-toggle-icon-opened"><svg class="elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path d="M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z"></path></svg></span> </span> <a class="elementor-toggle-title" tabindex="0">Can I deactivate Really Simple Security?</a> </h3> <div id="elementor-tab-content-1668" class="elementor-tab-content elementor-clearfix" data-tab="8" role="region" aria-labelledby="elementor-tab-title-1668"><p>Deactivating Really Simple SSL will revert your site back to http://. It is possible to deactivate Really Simple SSL and keep SSL, see the following article for more information: <a href="/knowledge-base/can-deactivate-really-simple-ssl-activating-ssl/">https://really-simple-ssl.com/knowledge-base/can-deactivate-really-simple-ssl-activating-ssl/</a></p></div> </div> <div class="elementor-toggle-item"> <h3 id="elementor-tab-title-1669" class="elementor-tab-title" data-tab="9" role="button" aria-controls="elementor-tab-content-1669" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><svg class="e-font-icon-svg e-fas-caret-right" viewBox="0 0 192 512" xmlns="http://www.w3.org/2000/svg"><path d="M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z"></path></svg></span> <span class="elementor-toggle-icon-opened"><svg class="elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path d="M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z"></path></svg></span> </span> <a class="elementor-toggle-title" tabindex="0">Error: The specified email is not authorized</a> </h3> <div id="elementor-tab-content-1669" class="elementor-tab-content elementor-clearfix" data-tab="9" role="region" aria-labelledby="elementor-tab-title-1669"><p>When getting a ‘this email is not authorized to renew license’ error, try clearing cookies from your browser. That will likely solve the issue.</p></div> </div> <div class="elementor-toggle-item"> <h3 id="elementor-tab-title-16610" class="elementor-tab-title" data-tab="10" role="button" aria-controls="elementor-tab-content-16610" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><svg class="e-font-icon-svg e-fas-caret-right" viewBox="0 0 192 512" xmlns="http://www.w3.org/2000/svg"><path d="M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z"></path></svg></span> <span class="elementor-toggle-icon-opened"><svg class="elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path d="M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z"></path></svg></span> </span> <a class="elementor-toggle-title" tabindex="0">When I click the download link, I don't get a zip file</a> </h3> <div id="elementor-tab-content-16610" class="elementor-tab-content elementor-clearfix" data-tab="10" role="region" aria-labelledby="elementor-tab-title-16610"><p>If you click the download link after you have purchased a plugin, you should download a zipped file which you can upload to WordPress. If this is not the case, you are probably using Safari. This is easy to fix. Go to:</p><p><strong>Safari > Preferences > General > Open “safe” files after downloading</strong>: uncheck.</p></div> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </main> <div data-elementor-type="footer" data-elementor-id="1264145" class="elementor elementor-1264145 elementor-location-footer" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-3ba3c37a elementor-section-content-middle elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="3ba3c37a" data-element_type="section" data-settings="{"background_background":"classic","stretch_section":"section-stretched"}"> <div class="elementor-container elementor-column-gap-custom"> <div class="elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3326d14e" data-id="3326d14e" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-46c03c8 elementor-widget elementor-widget-heading" data-id="46c03c8" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h3 class="elementor-heading-title elementor-size-default">Join our mailing list - 6 Tips & Tricks in your inbox over the next days!</h3> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-dc56c20" data-id="dc56c20" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-667734de elementor-button-align-start elementor-widget elementor-widget-form" data-id="667734de" data-element_type="widget" data-settings="{"button_width":"25","step_next_label":"Next","step_previous_label":"Previous","button_width_tablet":"33","step_type":"number_text","step_icon_shape":"circle"}" data-widget_type="form.default"> <div class="elementor-widget-container"> <form class="elementor-form" method="post" name="Subscribe"> <input type="hidden" name="post_id" value="1264145"/> <input type="hidden" name="form_id" value="667734de"/> <input type="hidden" name="referer_title" value="Support - Really Simple Security" /> <input type="hidden" name="queried_id" value="17286"/> <div class="elementor-form-fields-wrapper elementor-labels-"> <div class="elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-66 elementor-field-required"> <label for="form-field-email" class="elementor-field-label elementor-screen-only"> Your Email </label> <input size="1" type="email" name="form_fields[email]" id="form-field-email" class="elementor-field elementor-size-md elementor-field-textual" placeholder="Your Email" required="required" aria-required="true"> </div> <div class="elementor-field-group elementor-column elementor-field-type-submit elementor-col-25 e-form__buttons elementor-md-33"> <button class="elementor-button elementor-size-md elementor-animation-grow" type="submit"> <span class="elementor-button-content-wrapper"> <span class="elementor-button-text">subscribe</span> </span> </button> </div> </div> </form> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-inner-section elementor-element elementor-element-6448cd1c elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="6448cd1c" data-element_type="section" data-settings="{"background_background":"classic"}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-3e3944a0" data-id="3e3944a0" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-2313ea2d elementor-widget elementor-widget-heading" data-id="2313ea2d" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h4 class="elementor-heading-title elementor-size-default">Plugins</h4> </div> </div> <div class="elementor-element elementor-element-2fe9d1da elementor-align-left elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list" data-id="2fe9d1da" data-element_type="widget" data-widget_type="icon-list.default"> <div class="elementor-widget-container"> <ul class="elementor-icon-list-items"> <li class="elementor-icon-list-item"> <a href="https://wordpress.org/plugins/complianz-gdpr/"> <span class="elementor-icon-list-icon"> <svg aria-hidden="true" class="e-font-icon-svg e-fas-angle-right" viewBox="0 0 256 512" xmlns="http://www.w3.org/2000/svg"><path d="M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z"></path></svg> </span> <span class="elementor-icon-list-text">Complianz | GDPR Cookie Consent</span> </a> </li> <li class="elementor-icon-list-item"> <a href="https://wordpress.org/plugins/really-simple-ssl/"> <span class="elementor-icon-list-icon"> <svg aria-hidden="true" class="e-font-icon-svg e-fas-angle-right" viewBox="0 0 256 512" xmlns="http://www.w3.org/2000/svg"><path d="M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z"></path></svg> </span> <span class="elementor-icon-list-text">Really Simple Security</span> </a> </li> <li class="elementor-icon-list-item"> <a href="https://burst-statistics.com/"> <span class="elementor-icon-list-icon"> <svg aria-hidden="true" class="e-font-icon-svg e-fas-angle-right" viewBox="0 0 256 512" xmlns="http://www.w3.org/2000/svg"><path d="M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z"></path></svg> </span> <span class="elementor-icon-list-text">Burst Statistics</span> </a> </li> </ul> </div> </div> <div class="elementor-element elementor-element-3b18102b elementor-widget elementor-widget-heading" data-id="3b18102b" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <p class="elementor-heading-title elementor-size-default">© Really Simple Plugins<br> CoC 70461155<br> Kalmarweg 14-5<br> 9723 JG, Groningen (NL)<br> </p> </div> </div> <div class="elementor-element elementor-element-5c062ac5 e-grid-align-mobile-left e-grid-align-tablet-left e-grid-align-left elementor-shape-circle e-grid-align-mobile_extra-left elementor-grid-0 elementor-widget elementor-widget-social-icons" data-id="5c062ac5" data-element_type="widget" data-widget_type="social-icons.default"> <div class="elementor-widget-container"> <div class="elementor-social-icons-wrapper elementor-grid"> <span class="elementor-grid-item"> <a class="elementor-icon elementor-social-icon elementor-social-icon-wordpress elementor-repeater-item-dc10550" href="https://wordpress.org/plugins/really-simple-ssl/" target="_blank" rel="nofollow"> <span class="elementor-screen-only">Wordpress</span> <svg class="e-font-icon-svg e-fab-wordpress" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path d="M61.7 169.4l101.5 278C92.2 413 43.3 340.2 43.3 256c0-30.9 6.6-60.1 18.4-86.6zm337.9 75.9c0-26.3-9.4-44.5-17.5-58.7-10.8-17.5-20.9-32.4-20.9-49.9 0-19.6 14.8-37.8 35.7-37.8.9 0 1.8.1 2.8.2-37.9-34.7-88.3-55.9-143.7-55.9-74.3 0-139.7 38.1-177.8 95.9 5 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data-widget_type="icon-list.default"> <div class="elementor-widget-container"> <ul class="elementor-icon-list-items"> <li class="elementor-icon-list-item"> <a href="/why-wordpress-is-insecure/"> <span class="elementor-icon-list-icon"> <svg aria-hidden="true" class="e-font-icon-svg e-fas-angle-right" viewBox="0 0 256 512" xmlns="http://www.w3.org/2000/svg"><path d="M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z"></path></svg> </span> <span class="elementor-icon-list-text">Why WordPress is (in)secure</span> </a> </li> <li class="elementor-icon-list-item"> <a href="/staying-ahead-of-vulnerabilities"> <span class="elementor-icon-list-icon"> <svg aria-hidden="true" class="e-font-icon-svg e-fas-angle-right" viewBox="0 0 256 512" xmlns="http://www.w3.org/2000/svg"><path d="M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z"></path></svg> </span> <span class="elementor-icon-list-text">Always be ahead of vulnerabilities</span> </a> </li> <li class="elementor-icon-list-item"> <a href="/hardening-your-websites-security"> <span class="elementor-icon-list-icon"> <svg aria-hidden="true" class="e-font-icon-svg e-fas-angle-right" viewBox="0 0 256 512" xmlns="http://www.w3.org/2000/svg"><path d="M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z"></path></svg> </span> <span class="elementor-icon-list-text">Harden your website’s security</span> </a> </li> <li class="elementor-icon-list-item"> <a href="/login-protection-as-essential-security"> <span class="elementor-icon-list-icon"> <svg aria-hidden="true" class="e-font-icon-svg e-fas-angle-right" viewBox="0 0 256 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Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.</span> </div> </details> <details class="cmplz-category cmplz-marketing" > <summary> <span class="cmplz-category-header"> <span class="cmplz-category-title">Marketing</span> <span class="cmplz-banner-checkbox"> <input type="checkbox" id="cmplz-marketing-optin" data-category="cmplz_marketing" class="cmplz-consent-checkbox cmplz-marketing" size="40" value="1"/> <label class="cmplz-label" for="cmplz-marketing-optin" tabindex="0"><span class="screen-reader-text">Marketing</span></label> </span> <span class="cmplz-icon cmplz-open"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512" height="18" ><path d="M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z"/></svg> </span> </span> </summary> <div class="cmplz-description"> <span class="cmplz-description-marketing">The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.</span> </div> </details> </div> </div> <div class="cmplz-links cmplz-information"> <a class="cmplz-link cmplz-manage-options cookie-statement" href="#" data-relative_url="#cmplz-manage-consent-container">Manage options</a> <a class="cmplz-link cmplz-manage-third-parties cookie-statement" href="#" data-relative_url="#cmplz-cookies-overview">Manage services</a> <a class="cmplz-link cmplz-manage-vendors tcf cookie-statement" href="#" data-relative_url="#cmplz-tcf-wrapper">Manage {vendor_count} vendors</a> <a class="cmplz-link cmplz-external cmplz-read-more-purposes tcf" target="_blank" rel="noopener noreferrer nofollow" href="https://cookiedatabase.org/tcf/purposes/">Read more about these purposes</a> </div> <div class="cmplz-divider cmplz-footer"></div> <div class="cmplz-buttons"> <button class="cmplz-btn cmplz-accept">Accept</button> <button class="cmplz-btn cmplz-deny">Deny</button> <button class="cmplz-btn cmplz-view-preferences">View preferences</button> <button class="cmplz-btn cmplz-save-preferences">Save preferences</button> <a class="cmplz-btn cmplz-manage-options tcf cookie-statement" href="#" data-relative_url="#cmplz-manage-consent-container">View preferences</a> </div> <div class="cmplz-links cmplz-documents"> <a class="cmplz-link cookie-statement" href="#" data-relative_url="">{title}</a> <a class="cmplz-link privacy-statement" href="#" data-relative_url="">{title}</a> <a class="cmplz-link impressum" href="#" data-relative_url="">{title}</a> </div> </div> <div class="cmplz-cookiebanner cmplz-hidden banner-4 banner-b-default optout cmplz-bottom-right cmplz-categories-type-view-preferences" aria-modal="true" data-nosnippet="true" role="dialog" aria-live="polite" aria-labelledby="cmplz-header-4-optout" aria-describedby="cmplz-message-4-optout"> <div class="cmplz-header"> <div class="cmplz-logo"></div> <div class="cmplz-title" id="cmplz-header-4-optout">Manage Cookie Consent</div> <div class="cmplz-close" tabindex="0" role="button" aria-label="Close dialog"> <svg aria-hidden="true" focusable="false" data-prefix="fas" data-icon="times" class="svg-inline--fa fa-times fa-w-11" role="img" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 352 512"><path fill="currentColor" d="M242.72 256l100.07-100.07c12.28-12.28 12.28-32.19 0-44.48l-22.24-22.24c-12.28-12.28-32.19-12.28-44.48 0L176 189.28 75.93 89.21c-12.28-12.28-32.19-12.28-44.48 0L9.21 111.45c-12.28 12.28-12.28 32.19 0 44.48L109.28 256 9.21 356.07c-12.28 12.28-12.28 32.19 0 44.48l22.24 22.24c12.28 12.28 32.2 12.28 44.48 0L176 322.72l100.07 100.07c12.28 12.28 32.2 12.28 44.48 0l22.24-22.24c12.28-12.28 12.28-32.19 0-44.48L242.72 256z"></path></svg> </div> </div> <div class="cmplz-divider cmplz-divider-header"></div> <div class="cmplz-body"> <div class="cmplz-message" id="cmplz-message-4-optout">To provide the best experiences, we use technologies like cookies to store and/or access device information. 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Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.</span> </div> </details> <details class="cmplz-category cmplz-marketing" > <summary> <span class="cmplz-category-header"> <span class="cmplz-category-title">Marketing</span> <span class="cmplz-banner-checkbox"> <input type="checkbox" id="cmplz-marketing-optout" data-category="cmplz_marketing" class="cmplz-consent-checkbox cmplz-marketing" size="40" value="1"/> <label class="cmplz-label" for="cmplz-marketing-optout" tabindex="0"><span class="screen-reader-text">Marketing</span></label> </span> <span class="cmplz-icon cmplz-open"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512" height="18" ><path d="M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z"/></svg> </span> </span> </summary> <div class="cmplz-description"> <span class="cmplz-description-marketing">The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.</span> </div> </details> </div> </div> <div class="cmplz-links cmplz-information"> <a class="cmplz-link cmplz-manage-options cookie-statement" href="#" data-relative_url="#cmplz-manage-consent-container">Manage options</a> <a class="cmplz-link cmplz-manage-third-parties cookie-statement" href="#" data-relative_url="#cmplz-cookies-overview">Manage services</a> <a class="cmplz-link cmplz-manage-vendors tcf cookie-statement" href="#" data-relative_url="#cmplz-tcf-wrapper">Manage {vendor_count} vendors</a> <a class="cmplz-link cmplz-external cmplz-read-more-purposes tcf" target="_blank" rel="noopener noreferrer nofollow" 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