Industry insights | Adobe enterprise solutions

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</div> </div> </div> </div> <div class="LayoutH"> <h1 id="subcrumb" class="TextH1 LayoutCellSides LayoutSmallCellVSides"> Industry insights</h1> </div> </div> <div class="TextSmall Link LayoutBreakAfter"> <div class="LayoutGrid-1-4 LayoutSlimGrid-1-2 LayoutWideGrid-1-6 LayoutWideNoBreak"> <div class="LayoutWideGrid-1-4"> <div class="parbase subnav compbase subnavigation"> <div id="SubNav"> <div class="LayoutH LayoutSmallCellVSides LayoutRow RuleHThick TextSmall SubNavAdobe"> <a class="LayoutHItem LayoutCellSides LinkWeak" href="/web/20120303065844/http://www.adobe.com/solutions/customer-experience.html"> Overview </a> <a class="LayoutHItem LayoutCellSides LinkWeak" href="/web/20120303065844/http://www.adobe.com/solutions/customer-experience/customer-showcase.html">Customer Showcase </a> <span class="LayoutHItem LayoutCellSides TextStrong">Industry insights</span> </div> </div> </div> <div id="LayoutBody"> <div class="parbase compbase contentfilter"> </div> <div class="bodycontent1 parsys"><div id="bodycontent1"> <div class="productintro parbase compbase section"> <div class="hr"> <div class="LayoutRow RuleH"></div> </div> <div id="LayoutBody-Headline" class="LayoutBigCellVSides"> <div class="TextLarge TextLight SemanticPhrase LayoutCellSides"> <p>Find out what leading <a href="#analysts">industry analysts</a> and the business community are saying about customer experience management, and get <a href="#adobe">Adobe's point of view</a>.</p> </div> </div> </div> <div class="parbase compbase section anchor">  <a name="analysts"> </a> </div> <div class="parbase compbase subtitle section"> <div class="hr"> <div class="LayoutRow RuleH"></div> </div> <div class="LayoutCellVSides LayoutCellSides LayoutH"> <h2 class="TextH4 LinkHide LayoutHItem"> Analyst reports </h2> </div> </div> <div class="manualarticlelist section"> <div class="LayoutCellSides"> <div style="padding-left:69px;" class="LayoutBreakAfter LayoutRow LayoutPullout"> <div class="LayoutBreakAfter"> <div style="width:58px;float:left;clear:left;position:relative;left:-69px;margin-right:-69px"> <a href="https://web.archive.org/web/20120303065844/http://www.gartner.com/reprints?id=1-188BRJH&ct=111206&st=sb"> <img title="Magic Quadrant for Web Conferencing, 2011" alt="Magic Quadrant for Web Conferencing, 2011" class="ImageShadow LayoutImage LayoutRow" src="https://web.archive.org/web/20120303065844im_/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/solutions/customer-experience-solutions/images/insights-gartner-thumb-58x43.png.adimg.mw.58.png"/> </a> </div> <div style="float:left;width:100%"> <div class="LayoutRow TextSmall"> <h3 class="TextH5"> <a href="https://web.archive.org/web/20120303065844/http://www.gartner.com/reprints?id=1-188BRJH&ct=111206&st=sb" target="_blank">Magic Quadrant for Web Conferencing, 2011</a> </h3> <p class="TextWeak"> <strong class="TextName">David Mario Smith</strong> (Dec 05, 2011) </p> <p><p>Adobe Connect is in the "Leader's" quadrant in Gartner's Magic Quadrant for Web Conferencing, 2011.<br> </p> </p> </div> </div> </div> <div class="LayoutBreakAfter"> <div style="width:58px;float:left;clear:left;position:relative;left:-69px;margin-right:-69px"> <a href="https://web.archive.org/web/20120303065844/http://success.adobe.com/en/na/programs/products/cem/1111_11608_wcm_gartnermq.html?sdid=JKHQB"> <img title="Magic Quadrant for Web Content Management, 2011" alt="Magic Quadrant for Web Content Management, 2011" class="ImageShadow LayoutImage LayoutRow" src="https://web.archive.org/web/20120303065844im_/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/solutions/customer-experience-solutions/images/insights-gartner-thumb-58x43.jpg.adimg.mw.58.png"/> </a> </div> <div style="float:left;width:100%"> <div class="LayoutRow TextSmall"> <h3 class="TextH5"> <a href="https://web.archive.org/web/20120303065844/http://success.adobe.com/en/na/programs/products/cem/1111_11608_wcm_gartnermq.html?sdid=JKHQB" target="_blank">Magic Quadrant for Web Content Management, 2011</a> </h3> <p class="TextWeak"> <strong class="TextName">Mick MacComascaigh, et al</strong> (Nov 10, 2011) </p> <p><p>Learn about the four major trends shaping the WCM market and why Gartner ranks Adobe a leader.</p> </p> </div> </div> </div> <div class="LayoutBreakAfter"> <div style="width:58px;float:left;clear:left;position:relative;left:-69px;margin-right:-69px"> <a href="https://web.archive.org/web/20120303065844/http://www.omniture.com/offer/1242"> <img title="The Forrester Wave™: Web Analytics, Q4 2011" alt="The Forrester Wave™: Web Analytics, Q4 2011" class="ImageShadow LayoutImage LayoutRow" src="https://web.archive.org/web/20120303065844im_/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/solutions/customer-experience-solutions/images/insights-forrester-thumb-58x43.png.adimg.mw.58.png"/> </a> </div> <div style="float:left;width:100%"> <div class="LayoutRow TextSmall"> <h3 class="TextH5"> <a href="https://web.archive.org/web/20120303065844/http://www.omniture.com/offer/1242" target="_blank">The Forrester Wave™: Web Analytics, Q4 2011</a> </h3> <p class="TextWeak"> <strong class="TextName">Forrester Research</strong> (Oct 06, 2011) </p> <p><p>In a detailed look at the Web Analytics space, Forrester names Adobe a leader.</p> </p> </div> </div> </div> <div class="LayoutBreakAfter"> <div style="width:58px;float:left;clear:left;position:relative;left:-69px;margin-right:-69px"> <a href="https://web.archive.org/web/20120303065844/http://www.gartner.com/reprints?id=1-17QECJK&ct=111020&st=sb"> <img title="Magic Quadrant for Enterprise Content Management, 2011" alt="Magic Quadrant for Enterprise Content Management, 2011" class="ImageShadow LayoutImage LayoutRow" src="https://web.archive.org/web/20120303065844im_/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/solutions/customer-experience-solutions/images/insights-gartner-thumb-58x43.jpg.adimg.mw.58.png"/> </a> </div> <div style="float:left;width:100%"> <div class="LayoutRow TextSmall"> <h3 class="TextH5"> <a href="https://web.archive.org/web/20120303065844/http://www.gartner.com/reprints?id=1-17QECJK&ct=111020&st=sb" target="_blank">Magic Quadrant for Enterprise Content Management, 2011</a> </h3> <p class="TextWeak"> <strong class="TextName">Mark R. Gilbert, et al</strong> (Oct 13, 2011) </p> </div> </div> </div> <div class="LayoutBreakAfter"> <div style="width:58px;float:left;clear:left;position:relative;left:-69px;margin-right:-69px"> <a href="https://web.archive.org/web/20120303065844/http://success.adobe.com/en/na/programs/products/cem/1109_9858_customer_comms.html?sdid=JCSMZ"> <img title="The Forrester Wave™: Document Output for Customer Communications Management, Q3 2011" alt="The Forrester Wave™: Document Output for Customer Communications Management, Q3 2011" class="ImageShadow LayoutImage LayoutRow" src="https://web.archive.org/web/20120303065844im_/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/solutions/customer-experience-solutions/images/insights-forrester-thumb-58x43.png.adimg.mw.58.png"/> </a> </div> <div style="float:left;width:100%"> <div class="LayoutRow TextSmall"> <h3 class="TextH5"> <a href="https://web.archive.org/web/20120303065844/http://success.adobe.com/en/na/programs/products/cem/1109_9858_customer_comms.html?sdid=JCSMZ">The Forrester Wave™: Document Output for Customer Communications Management, Q3 2011</a> </h3> <p class="TextWeak"> <strong class="TextName">Forrester Research</strong> (Sep 14, 2011) </p> <p><p>In a detailed look at the DOCCM space, Forrester names Adobe a leader.</p> </p> </div> </div> </div> <div class="LayoutBreakAfter"> <div style="width:58px;float:left;clear:left;position:relative;left:-69px;margin-right:-69px"> <a href="https://web.archive.org/web/20120303065844/http://success.adobe.com/en/na/programs/products/cem/1107_7258_forrester.html"> <img title="The Forrester Wave™: Web Content Management for Online Customer Experience, Q3 2011" alt="The Forrester Wave™: Web Content Management for Online Customer Experience, Q3 2011" class="ImageShadow LayoutImage LayoutRow" src="https://web.archive.org/web/20120303065844im_/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/solutions/customer-experience-solutions/images/insights-forrester-thumb-58x43.png.adimg.mw.58.png"/> </a> </div> <div style="float:left;width:100%"> <div class="LayoutRow TextSmall"> <h3 class="TextH5"> <a href="https://web.archive.org/web/20120303065844/http://success.adobe.com/en/na/programs/products/cem/1107_7258_forrester.html">The Forrester Wave™: Web Content Management for Online Customer Experience, Q3 2011</a> </h3> <p class="TextWeak"> <strong class="TextName">Forrester Research</strong> (Nov 14, 2011) </p> <p><p>In a detailed look at the WCM space, Forrester names Adobe a leader. <br> </p> </p> </div> </div> </div> <div class="LayoutBreakAfter"> <div style="width:58px;float:left;clear:left;position:relative;left:-69px;margin-right:-69px"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/enterprise/pdfs/gartner-vendor-rating-report-adobe.pdf" target="_blank"> <img title="Vendor Rating: Adobe" alt="Vendor Rating: Adobe" class="ImageShadow LayoutImage LayoutRow" src="https://web.archive.org/web/20120303065844im_/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/solutions/customer-experience-solutions/images/insights-gartner-thumb-58x43.jpg.adimg.mw.58.png"/> </a> </div> <div style="float:left;width:100%"> <div class="LayoutRow TextSmall"> <h3 class="TextH5"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/enterprise/pdfs/gartner-vendor-rating-report-adobe.pdf" target="_blank">Vendor Rating: Adobe</a> <img title="" alt="/etc/pagetables/link_icon/pdf/jcr:content/image/file" class="cq-dd-image LayoutSmallGutterLeft Icon" src="/web/20120303065844im_/http://www.adobe.com/etc/pagetables/link_icon/pdf/_jcr_content/image.img.png/1281995905284.png"/> </h3> <p class="TextWeak"> <strong class="TextName">Tom Austin, et al</strong> </p> </div> </div> </div> <div class="LayoutBreakAfter"> <div style="width:58px;float:left;clear:left;position:relative;left:-69px;margin-right:-69px"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/enterprise/pdfs/the-emerging-user-experience-platform.pdf" target="_blank"> <img title="The Emerging User Experience Platform" alt="The Emerging User Experience Platform" class="ImageShadow LayoutImage LayoutRow" src="https://web.archive.org/web/20120303065844im_/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/solutions/customer-experience-solutions/images/insights-gartner-thumb-58x43.jpg.adimg.mw.58.png"/> </a> </div> <div style="float:left;width:100%"> <div class="LayoutRow TextSmall"> <h3 class="TextH5"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/enterprise/pdfs/the-emerging-user-experience-platform.pdf" target="_blank">The Emerging User Experience Platform</a> <img title="" alt="/etc/pagetables/link_icon/pdf/jcr:content/image/file" class="cq-dd-image LayoutSmallGutterLeft Icon" src="/web/20120303065844im_/http://www.adobe.com/etc/pagetables/link_icon/pdf/_jcr_content/image.img.png/1281995905284.png"/> </h3> <p class="TextWeak"> <strong class="TextName">Gene Phifer</strong> </p> </div> </div> </div> <div class="LayoutBreakAfter"> <div style="width:58px;float:left;clear:left;position:relative;left:-69px;margin-right:-69px"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/industryinsights/solutions/pdfs/wave-web-conferencing-q2-2010.pdf" target="_blank"> <img title="The Forrester Wave: Online Testing, Q3 2010" alt="The Forrester Wave: Online Testing, Q3 2010" class="ImageShadow LayoutImage LayoutRow" src="https://web.archive.org/web/20120303065844im_/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/solutions/customer-experience-solutions/images/insights-forrester-thumb-58x43.png.adimg.mw.58.png"/> </a> </div> <div style="float:left;width:100%"> <div class="LayoutRow TextSmall"> <h3 class="TextH5"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/industryinsights/solutions/pdfs/wave-web-conferencing-q2-2010.pdf" target="_blank">The Forrester Wave: Online Testing, Q3 2010</a> <img title="" alt="/etc/pagetables/link_icon/pdf/jcr:content/image/file" class="cq-dd-image LayoutSmallGutterLeft Icon" src="/web/20120303065844im_/http://www.adobe.com/etc/pagetables/link_icon/pdf/_jcr_content/image.img.png/1281995905284.png"/> </h3> <p class="TextWeak"> <strong class="TextName">Forrester Research</strong> </p> <p><p>In Forrester's first-ever Wave Report for online testing products, Adobe® Test&Target™ had the highest-rated product strategy and one of the highest current product offerings ratings.</p> </p> </div> </div> </div> <div class="LayoutBreakAfter"> <div style="width:58px;float:left;clear:left;position:relative;left:-69px;margin-right:-69px"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/enterprise/pdfs/wave-web-conferencing-q2-2010.pdf" target="_blank"> <img title="The Forrester Wave: Web Conferencing, Q2 2010" alt="The Forrester Wave: Web Conferencing, Q2 2010" class="ImageShadow LayoutImage LayoutRow" src="https://web.archive.org/web/20120303065844im_/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/solutions/customer-experience-solutions/images/insights-forrester-thumb-58x43.png.adimg.mw.58.png"/> </a> </div> <div style="float:left;width:100%"> <div class="LayoutRow TextSmall"> <h3 class="TextH5"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/enterprise/pdfs/wave-web-conferencing-q2-2010.pdf" target="_blank">The Forrester Wave: Web Conferencing, Q2 2010</a> <img title="" alt="/etc/pagetables/link_icon/pdf/jcr:content/image/file" class="cq-dd-image LayoutSmallGutterLeft Icon" src="/web/20120303065844im_/http://www.adobe.com/etc/pagetables/link_icon/pdf/_jcr_content/image.img.png/1281995905284.png"/> </h3> <p class="TextWeak"> <strong class="TextName">Forrester Research</strong> </p> <p><p>In this 60-criteria evaluation of web conferencing vendors, Adobe is recognized as a Leader. Forrester states, "Adobe offers the best user experience."</p> </p> </div> </div> </div> <div class="LayoutBreakAfter"> <div style="width:58px;float:left;clear:left;position:relative;left:-69px;margin-right:-69px"> <a href="https://web.archive.org/web/20120303065844/http://cem.solutions.adobe.com/forms/002567_002"> <img title="Poor Online Customer Experience Creates Disloyal Customers" alt="Poor Online Customer Experience Creates Disloyal Customers" class="ImageShadow LayoutImage LayoutRow" src="https://web.archive.org/web/20120303065844im_/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/solutions/customer-experience-solutions/images/insights-forrester-thumb-58x43.png.adimg.mw.58.png"/> </a> </div> <div style="float:left;width:100%"> <div class="LayoutRow TextSmall"> <h3 class="TextH5"> <a href="https://web.archive.org/web/20120303065844/http://cem.solutions.adobe.com/forms/002567_002">Poor Online Customer Experience Creates Disloyal Customers</a> </h3> <p class="TextWeak"> <strong class="TextName">Forrester Research</strong> (Jul 01, 2010) </p> <p><p>Vendors, like their clients, believe they provide poor online experiences, and even though they escalate their customer experience to executives, they're not happy with the progress.</p> </p> </div> </div> </div> <div class="LayoutBreakAfter"> <div style="width:58px;float:left;clear:left;position:relative;left:-69px;margin-right:-69px"> <a href="https://web.archive.org/web/20120303065844/http://cem.solutions.adobe.com/forms/002567_004"> <img title="Customer Experience Lies Beyond Service Improvements " alt="Customer Experience Lies Beyond Service Improvements " class="ImageShadow LayoutImage LayoutRow" src="https://web.archive.org/web/20120303065844im_/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/solutions/customer-experience-solutions/images/insights-forrester-thumb-58x43.png.adimg.mw.58.png"/> </a> </div> <div style="float:left;width:100%"> <div class="LayoutRow TextSmall"> <h3 class="TextH5"> <a href="https://web.archive.org/web/20120303065844/http://cem.solutions.adobe.com/forms/002567_004">Customer Experience Lies Beyond Service Improvements </a> </h3> <p class="TextWeak"> <strong class="TextName">Forrester Research</strong> (Jun 01, 2011) </p> <p><p>Satisfaction at all steps across the customer lifecycle is low. Fixing the research and purchase processes, specifically, represents a big opportunity for vendors.</p> </p> </div> </div> </div> <div class="LayoutBreakAfter"> <div style="width:58px;float:left;clear:left;position:relative;left:-69px;margin-right:-69px"> <a href="https://web.archive.org/web/20120303065844/http://success.adobe.com/en/na/programs/products/cem/1109_10280_gartner_bpms.html"> <img title="Magic Quadrant for Business Process Management Suites, 2010" alt="Magic Quadrant for Business Process Management Suites, 2010" class="ImageShadow LayoutImage LayoutRow" src="https://web.archive.org/web/20120303065844im_/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/solutions/customer-experience-solutions/images/insights-gartner-thumb-58x43.png.adimg.mw.58.png"/> </a> </div> <div style="float:left;width:100%"> <div class="LayoutRow TextSmall"> <h3 class="TextH5"> <a href="https://web.archive.org/web/20120303065844/http://success.adobe.com/en/na/programs/products/cem/1109_10280_gartner_bpms.html" target="_blank">Magic Quadrant for Business Process Management Suites, 2010</a> </h3> <p class="TextWeak"> <strong class="TextName">Jim Sinur, Janelle B. Hill</strong> (Oct 18, 2010) </p> </div> </div> </div> <div class="LayoutBreakAfter"> <div style="width:58px;float:left;clear:left;position:relative;left:-69px;margin-right:-69px"> <a href="https://web.archive.org/web/20120303065844/http://cem.solutions.adobe.com/forms/002567_001"> <img title="Financial Services Companies: Poor Customer Experience Hurts The Bottom Line" alt="Financial Services Companies: Poor Customer Experience Hurts The Bottom Line" class="ImageShadow LayoutImage LayoutRow" src="https://web.archive.org/web/20120303065844im_/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/solutions/customer-experience-solutions/images/insights-forrester-thumb-58x43.png.adimg.mw.58.png"/> </a> </div> <div style="float:left;width:100%"> <div class="LayoutRow TextSmall"> <h3 class="TextH5"> <a href="https://web.archive.org/web/20120303065844/http://cem.solutions.adobe.com/forms/002567_001">Financial Services Companies: Poor Customer Experience Hurts The Bottom Line</a> </h3> <p class="TextWeak"> <strong class="TextName">Forrester Research</strong> (Jun 01, 2010) </p> <p><p>Financial services companies lose business because of bad customer experience, and while customer experience is worst in the financial services industry, these problems are fixable.</p> </p> </div> </div> </div> <div class="LayoutBreakAfter"> <div style="width:58px;float:left;clear:left;position:relative;left:-69px;margin-right:-69px"> <a href="https://web.archive.org/web/20120303065844/http://cem.solutions.adobe.com/forms/002567_003"> <img title="Customer Experience is an International Challenge " alt="Customer Experience is an International Challenge " class="ImageShadow LayoutImage LayoutRow" src="https://web.archive.org/web/20120303065844im_/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/solutions/customer-experience-solutions/images/insights-forrester-thumb-58x43.png.adimg.mw.58.png"/> </a> </div> <div style="float:left;width:100%"> <div class="LayoutRow TextSmall"> <h3 class="TextH5"> <a href="https://web.archive.org/web/20120303065844/http://cem.solutions.adobe.com/forms/002567_003">Customer Experience is an International Challenge </a> </h3> <p class="TextWeak"> <strong class="TextName">Forrester Research</strong> (May 01, 2010) </p> <p><p>Globally, companies are losing business because of bad customer experiences, and while expectations and satisfaction differ across world markets, one thing is clear: European companies are out of touch.</p> </p> </div> </div> </div> <div class="LayoutBreakAfter"> <div style="width:58px;float:left;clear:left;position:relative;left:-69px;margin-right:-69px"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/industryinsights/solutions/pdfs/html_5_ria_plug_ins.pdf" target="_blank"> <img title="Does HTML 5 Herald the End of RIA Plug-ins? Not Really" alt="Does HTML 5 Herald the End of RIA Plug-ins? Not Really" class="ImageShadow LayoutImage LayoutRow" src="https://web.archive.org/web/20120303065844im_/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/solutions/customer-experience-solutions/images/insights-forrester-thumb-58x43.png.adimg.mw.58.png"/> </a> </div> <div style="float:left;width:100%"> <div class="LayoutRow TextSmall"> <h3 class="TextH5"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/industryinsights/solutions/pdfs/html_5_ria_plug_ins.pdf" target="_blank">Does HTML 5 Herald the End of RIA Plug-ins? Not Really</a> <img title="" alt="/etc/pagetables/link_icon/pdf/jcr:content/image/file" class="cq-dd-image LayoutSmallGutterLeft Icon" src="/web/20120303065844im_/http://www.adobe.com/etc/pagetables/link_icon/pdf/_jcr_content/image.img.png/1281995905284.png"/> </h3> <p class="TextWeak"> <strong class="TextName">Forrester Research</strong> (Apr 21, 2010) </p> <p><p>Ultimately, HTML5 and RIA platforms will be complementary technologies, and enterprise development shops will need to invest in both approaches to deliver expressive applications that combine reach and richness.</p> </p> </div> </div> </div> <div class="LayoutBreakAfter"> <div style="width:58px;float:left;clear:left;position:relative;left:-69px;margin-right:-69px"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/industryinsights/solutions/pdfs/state_of_customer_experience_2010.pdf" target="_blank"> <img title="The State of the Customer Experience" alt="The State of the Customer Experience" class="ImageShadow LayoutImage LayoutRow" src="https://web.archive.org/web/20120303065844im_/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/solutions/customer-experience-solutions/images/insights-forrester-thumb-58x43.png.adimg.mw.58.png"/> </a> </div> <div style="float:left;width:100%"> <div class="LayoutRow TextSmall"> <h3 class="TextH5"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/industryinsights/solutions/pdfs/state_of_customer_experience_2010.pdf" target="_blank">The State of the Customer Experience</a> <img title="" alt="/etc/pagetables/link_icon/pdf/jcr:content/image/file" class="cq-dd-image LayoutSmallGutterLeft Icon" src="/web/20120303065844im_/http://www.adobe.com/etc/pagetables/link_icon/pdf/_jcr_content/image.img.png/1281995905284.png"/> </h3> <p class="TextWeak"> <strong class="TextName">Forrester Research</strong> (Feb 19, 2010) </p> <p><p>To understand what companies are up to in their customer experience endeavors, Forrester surveyed 141 executives from large North American firms.</p> </p> </div> </div> </div> <div class="LayoutBreakAfter"> <div style="width:58px;float:left;clear:left;position:relative;left:-69px;margin-right:-69px"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/industryinsights/solutions/pdfs/rating_customer_service_experiences_2010.pdf" target="_blank"> <img title="Rating Customer Service Experiences" alt="Rating Customer Service Experiences" class="ImageShadow LayoutImage LayoutRow" src="https://web.archive.org/web/20120303065844im_/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/solutions/customer-experience-solutions/images/insights-forrester-thumb-58x43.png.adimg.mw.58.png"/> </a> </div> <div style="float:left;width:100%"> <div class="LayoutRow TextSmall"> <h3 class="TextH5"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/industryinsights/solutions/pdfs/rating_customer_service_experiences_2010.pdf" target="_blank">Rating Customer Service Experiences</a> <img title="" alt="/etc/pagetables/link_icon/pdf/jcr:content/image/file" class="cq-dd-image LayoutSmallGutterLeft Icon" src="/web/20120303065844im_/http://www.adobe.com/etc/pagetables/link_icon/pdf/_jcr_content/image.img.png/1281995905284.png"/> </h3> <p class="TextWeak"> <strong class="TextName">Forrester Research</strong> (Jan 28, 2010) </p> <p><p>In this study, consumers evaluate customer service experiences across 14 industries.</p> </p> </div> </div> </div> <div class="LayoutBreakAfter"> <div style="width:58px;float:left;clear:left;position:relative;left:-69px;margin-right:-69px"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/industryinsights/solutions/pdfs/customer_experience_index_2010.pdf" target="_blank"> <img title="Customer Experience Index" alt="Customer Experience Index" class="ImageShadow LayoutImage LayoutRow" src="https://web.archive.org/web/20120303065844im_/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/solutions/customer-experience-solutions/images/insights-forrester-thumb-58x43.png.adimg.mw.58.png"/> </a> </div> <div style="float:left;width:100%"> <div class="LayoutRow TextSmall"> <h3 class="TextH5"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/industryinsights/solutions/pdfs/customer_experience_index_2010.pdf" target="_blank">Customer Experience Index</a> <img title="" alt="/etc/pagetables/link_icon/pdf/jcr:content/image/file" class="cq-dd-image LayoutSmallGutterLeft Icon" src="/web/20120303065844im_/http://www.adobe.com/etc/pagetables/link_icon/pdf/_jcr_content/image.img.png/1281995905284.png"/> </h3> <p class="TextWeak"> <strong class="TextName">Forrester Research</strong> (Jan 11, 2010) </p> <p><p>Forrester's third annual Customer Experience Index analyzes the degree to which firms are effective at delivering good customer experiences and provides recommendations for building a customer experience discipline.</p> </p> </div> </div> </div> <div class="LayoutBreakAfter"> <div style="width:58px;float:left;clear:left;position:relative;left:-69px;margin-right:-69px"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/industryinsights/solutions/pdfs/wainhouse-exec-summary.pdf" target="_blank"> <img title="Executive Summary: The Distance Education and eLearning Landscape" alt="Executive Summary: The Distance Education and eLearning Landscape" class="ImageShadow LayoutImage LayoutRow" src="https://web.archive.org/web/20120303065844im_/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/solutions/customer-experience-solutions/images/insights-wainhouse-thumb-58x43.jpg.adimg.mw.58.png"/> </a> </div> <div style="float:left;width:100%"> <div class="LayoutRow TextSmall"> <h3 class="TextH5"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/industryinsights/solutions/pdfs/wainhouse-exec-summary.pdf" target="_blank">Executive Summary: The Distance Education and eLearning Landscape</a> <img title="" alt="/etc/pagetables/link_icon/pdf/jcr:content/image/file" class="cq-dd-image LayoutSmallGutterLeft Icon" src="/web/20120303065844im_/http://www.adobe.com/etc/pagetables/link_icon/pdf/_jcr_content/image.img.png/1281995905284.png"/> </h3> <p class="TextWeak"> <strong class="TextName">Wainhouse Research</strong> (Dec 01, 2009) </p> <p><p>After extensive review of the education and distance learning market, focusing on whiteboards, web conferencing, and web tools, Adobe is recognized as a leader, with analysts stating, "Adobe has a lock on the tools necessary for creating compelling..</p> </div> </div> </div> <div class="LayoutBreakAfter"> <div style="width:58px;float:left;clear:left;position:relative;left:-69px;margin-right:-69px"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/industryinsights/solutions/pdfs/idc-livecycle-ES2.pdf" target="_blank"> <img title="Adobe Continues Drive to Remake Complex Business Processes with Release of LiveCycle Enterprise Suite 2" alt="Adobe Continues Drive to Remake Complex Business Processes with Release of LiveCycle Enterprise Suite 2" class="ImageShadow LayoutImage LayoutRow" src="https://web.archive.org/web/20120303065844im_/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/solutions/customer-experience-solutions/images/insights-idc-thumb-58x43.jpg.adimg.mw.58.png"/> </a> </div> <div style="float:left;width:100%"> <div class="LayoutRow TextSmall"> <h3 class="TextH5"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/industryinsights/solutions/pdfs/idc-livecycle-ES2.pdf" target="_blank">Adobe Continues Drive to Remake Complex Business Processes with Release of LiveCycle Enterprise Suite 2</a> <img title="" alt="/etc/pagetables/link_icon/pdf/jcr:content/image/file" class="cq-dd-image LayoutSmallGutterLeft Icon" src="/web/20120303065844im_/http://www.adobe.com/etc/pagetables/link_icon/pdf/_jcr_content/image.img.png/1281995905284.png"/> </h3> <p class="TextWeak"> <strong class="TextName">IDC</strong> (Dec 01, 2009) </p> <p><p>Even with the challenging economy, the messages and capabilities of Adobe's newest LiveCycle release should make companies stand up and take notice. The ease of use exemplified by numerous social computing frameworks and their interface need to become the</p> </div> </div> </div> <div class="LayoutBreakAfter"> <div style="width:58px;float:left;clear:left;position:relative;left:-69px;margin-right:-69px"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/industryinsights/solutions/pdfs/business_strategy_next_generation.pdf" target="_blank"> <img title="Business Strategy: Next-Generation Digital Services Survey Results — Corporate Banking" alt="Business Strategy: Next-Generation Digital Services Survey Results — Corporate Banking" class="ImageShadow LayoutImage LayoutRow" src="https://web.archive.org/web/20120303065844im_/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/solutions/customer-experience-solutions/images/insights-idc-thumb-58x43.jpg.adimg.mw.58.png"/> </a> </div> <div style="float:left;width:100%"> <div class="LayoutRow TextSmall"> <h3 class="TextH5"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/industryinsights/solutions/pdfs/business_strategy_next_generation.pdf" target="_blank">Business Strategy: Next-Generation Digital Services Survey Results — Corporate Banking</a> <img title="" alt="/etc/pagetables/link_icon/pdf/jcr:content/image/file" class="cq-dd-image LayoutSmallGutterLeft Icon" src="/web/20120303065844im_/http://www.adobe.com/etc/pagetables/link_icon/pdf/_jcr_content/image.img.png/1281995905284.png"/> </h3> <p class="TextWeak"> <strong class="TextName">Financial Insights, an IDC company</strong> (Nov 01, 2009) </p> <p><p>The future of digital services will not be about transacting; instead, it will be about interacting with clients.</p> </p> </div> </div> </div> <div class="LayoutBreakAfter"> <div style="width:58px;float:left;clear:left;position:relative;left:-69px;margin-right:-69px"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/industryinsights/solutions/pdfs/Forrester_Best_Prac_In_User_Exp.pdf" target="_blank"> <img title="Best Practices in User Experience (UX) Design" alt="Best Practices in User Experience (UX) Design" class="ImageShadow LayoutImage LayoutRow" src="https://web.archive.org/web/20120303065844im_/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/solutions/customer-experience-solutions/images/insights-forrester-thumb-58x43.png.adimg.mw.58.png"/> </a> </div> <div style="float:left;width:100%"> <div class="LayoutRow TextSmall"> <h3 class="TextH5"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/industryinsights/solutions/pdfs/Forrester_Best_Prac_In_User_Exp.pdf" target="_blank">Best Practices in User Experience (UX) Design</a> <img title="" alt="/etc/pagetables/link_icon/pdf/jcr:content/image/file" class="cq-dd-image LayoutSmallGutterLeft Icon" src="/web/20120303065844im_/http://www.adobe.com/etc/pagetables/link_icon/pdf/_jcr_content/image.img.png/1281995905284.png"/> </h3> <p class="TextWeak"> <strong class="TextName">Forrester Research</strong> (Sep 04, 2009) </p> <p><p>Forrester offers a set of development best practices for providing compelling user experiences.<br> </p> </p> </div> </div> </div> </div> </div> </div> <div class="parbase compbase section anchor">  <a name="adobe"> </a> </div> <div class="parbase compbase subtitle section"> <div class="hr"> <div class="LayoutRow RuleH"></div> </div> <div class="LayoutCellVSides LayoutCellSides LayoutH"> <div class="TopLink"> <div class="ToTheTop"> <a href="#top"> To the top <span class="LayoutSmallGutterLeft Icon IconSmallerTop"></span> </a> </div> </div> <h2 class="TextH4 LinkHide LayoutHItem"> Adobe POV </h2> </div> </div> <div class="manualarticlelist section"> <div class="LayoutCellSides"> <div style="padding-left:69px;" class="LayoutBreakAfter LayoutRow LayoutPullout"> <div class="LayoutBreakAfter"> <div style="width:58px;float:left;clear:left;position:relative;left:-69px;margin-right:-69px"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/industryinsights/solutions/pdfs/wp-adobe-cem-approach-ue.pdf" target="_blank"> <img title="Adobe’s Approach to Customer Experience Management" alt="Adobe’s Approach to Customer Experience Management" class="ImageShadow LayoutImage LayoutRow" src="https://web.archive.org/web/20120303065844im_/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/solutions/customer-experience-solutions/images/insights-adobe-pov-thumb-58x43.png.adimg.mw.58.png"/> </a> </div> <div style="float:left;width:100%"> <div class="LayoutRow TextSmall"> <h3 class="TextH5"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/industryinsights/solutions/pdfs/wp-adobe-cem-approach-ue.pdf" target="_blank">Adobe’s Approach to Customer Experience Management</a> <img title="" alt="/etc/pagetables/link_icon/pdf/jcr:content/image/file" class="cq-dd-image LayoutSmallGutterLeft Icon" src="/web/20120303065844im_/http://www.adobe.com/etc/pagetables/link_icon/pdf/_jcr_content/image.img.png/1281995905284.png"/> </h3> <p class="TextWeak"> <span class="Icon IconPillAdobe"></span> <strong class="TextName">Adobe</strong> (Aug 31, 2011) </p> <p><p>Learn how Adobe’s comprehensive, market-leading customer experience management solutions help organizations change the way they engage with customers.</p> </p> </div> </div> </div> <div class="LayoutBreakAfter"> <div style="width:58px;float:left;clear:left;position:relative;left:-69px;margin-right:-69px"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/industryinsights/solutions/pdfs/it-guide-to-cem-platorms-wp.pdf" target="_blank"> <img title="Senior IT manager’s guide to customer experience management" alt="Senior IT manager’s guide to customer experience management" class="ImageShadow LayoutImage LayoutRow" src="https://web.archive.org/web/20120303065844im_/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/solutions/customer-experience-solutions/images/insights-adobe-pov-thumb-58x43.png.adimg.mw.58.png"/> </a> </div> <div style="float:left;width:100%"> <div class="LayoutRow TextSmall"> <h3 class="TextH5"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/industryinsights/solutions/pdfs/it-guide-to-cem-platorms-wp.pdf" target="_blank">Senior IT manager’s guide to customer experience management</a> <img title="" alt="/etc/pagetables/link_icon/pdf/jcr:content/image/file" class="cq-dd-image LayoutSmallGutterLeft Icon" src="/web/20120303065844im_/http://www.adobe.com/etc/pagetables/link_icon/pdf/_jcr_content/image.img.png/1281995905284.png"/> </h3> <p class="TextWeak"> <span class="Icon IconPillAdobe"></span> <strong class="TextName">Adobe</strong> (Aug 31, 2011) </p> <p><p>To reap the rewards of CEM, the software and systems that support the business must be designed and realized in ways that drive increasing customer engagement and commitment. <br> </p> </p> </div> </div> </div> <div class="LayoutBreakAfter"> <div style="width:58px;float:left;clear:left;position:relative;left:-69px;margin-right:-69px"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/industryinsights/solutions/pdfs/cio2cio-white-paper-3-why-it-cant-stand-still.pdf" target="_blank"> <img title="Customer Experience: Why IT Can't Stand Still" alt="Customer Experience: Why IT Can't Stand Still" class="ImageShadow LayoutImage LayoutRow" src="https://web.archive.org/web/20120303065844im_/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/solutions/customer-experience-solutions/images/insights-idg-thumb-58x43.jpg.adimg.mw.58.png"/> </a> </div> <div style="float:left;width:100%"> <div class="LayoutRow TextSmall"> <h3 class="TextH5"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/industryinsights/solutions/pdfs/cio2cio-white-paper-3-why-it-cant-stand-still.pdf" target="_blank">Customer Experience: Why IT Can't Stand Still</a> <img title="" alt="/etc/pagetables/link_icon/pdf/jcr:content/image/file" class="cq-dd-image LayoutSmallGutterLeft Icon" src="/web/20120303065844im_/http://www.adobe.com/etc/pagetables/link_icon/pdf/_jcr_content/image.img.png/1281995905284.png"/> </h3> <p class="TextWeak"> <span class="Icon IconPillAdobe"></span> <strong class="TextName">Adobe, IDG</strong> (Jul 11, 2011) </p> <p><p>With growing reliance on online interactions, companies are competing to provide a better and more cost-effective online experience that meets customers’ needs.</p> </p> </div> </div> </div> <div class="LayoutBreakAfter"> <div style="width:58px;float:left;clear:left;position:relative;left:-69px;margin-right:-69px"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/industryinsights/solutions/pdfs/CDE_CEM_Business_White_Paper_Final.pdf" target="_blank"> <img title="Exceptional Customer Experience: How to Turn Customers into Advocates" alt="Exceptional Customer Experience: How to Turn Customers into Advocates" class="ImageShadow LayoutImage LayoutRow" src="https://web.archive.org/web/20120303065844im_/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/solutions/customer-experience-solutions/images/insights-adobe-pov-thumb-58x43.png.adimg.mw.58.png"/> </a> </div> <div style="float:left;width:100%"> <div class="LayoutRow TextSmall"> <h3 class="TextH5"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/industryinsights/solutions/pdfs/CDE_CEM_Business_White_Paper_Final.pdf" target="_blank">Exceptional Customer Experience: How to Turn Customers into Advocates</a> <img title="" alt="/etc/pagetables/link_icon/pdf/jcr:content/image/file" class="cq-dd-image LayoutSmallGutterLeft Icon" src="/web/20120303065844im_/http://www.adobe.com/etc/pagetables/link_icon/pdf/_jcr_content/image.img.png/1281995905284.png"/> </h3> <p class="TextWeak"> <span class="Icon IconPillAdobe"></span> <strong class="TextName">Adobe</strong> (Jun 01, 2010) </p> <p><p>Customer expectations have never been higher. Learn how your organization can deliver the experiences required to acquire, keep, and cultivate your customer base.</p> </p> </div> </div> </div> <div class="LayoutBreakAfter"> <div style="width:58px;float:left;clear:left;position:relative;left:-69px;margin-right:-69px"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/industryinsights/solutions/pdfs/cio-compelling-customer-intreractions.pdf" target="_blank"> <img title="The CIO's Mandate: Creating Compelling Customer Interactions" alt="The CIO's Mandate: Creating Compelling Customer Interactions" class="ImageShadow LayoutImage LayoutRow" src="https://web.archive.org/web/20120303065844im_/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/solutions/customer-experience-solutions/images/insights-adobe-pov-thumb-58x43.png.adimg.mw.58.png"/> </a> </div> <div style="float:left;width:100%"> <div class="LayoutRow TextSmall"> <h3 class="TextH5"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/industryinsights/solutions/pdfs/cio-compelling-customer-intreractions.pdf" target="_blank">The CIO's Mandate: Creating Compelling Customer Interactions</a> <img title="" alt="/etc/pagetables/link_icon/pdf/jcr:content/image/file" class="cq-dd-image LayoutSmallGutterLeft Icon" src="/web/20120303065844im_/http://www.adobe.com/etc/pagetables/link_icon/pdf/_jcr_content/image.img.png/1281995905284.png"/> </h3> <p class="TextWeak"> <span class="Icon IconPillAdobe"></span> <strong class="TextName">Adobe, IDG</strong> </p> <p><p>Read the latest from Adobe and IDG research to understand how companies must create a consistent, relevant customer experience using technology across all communications channels.</p> </p> </div> </div> </div> <div class="LayoutBreakAfter"> <div style="width:58px;float:left;clear:left;position:relative;left:-69px;margin-right:-69px"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/industryinsights/solutions/pdfs/adobe_CIO2CIO_WP2_final.pdf" target="_blank"> <img title="Use IT to Deliver a Superior Customer Experience — and Beat the Competition" alt="Use IT to Deliver a Superior Customer Experience — and Beat the Competition" class="ImageShadow LayoutImage LayoutRow" src="https://web.archive.org/web/20120303065844im_/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/solutions/customer-experience-solutions/images/insights-adobe-pov-thumb-58x43.png.adimg.mw.58.png"/> </a> </div> <div style="float:left;width:100%"> <div class="LayoutRow TextSmall"> <h3 class="TextH5"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/industryinsights/solutions/pdfs/adobe_CIO2CIO_WP2_final.pdf" target="_blank">Use IT to Deliver a Superior Customer Experience — and Beat the Competition</a> <img title="" alt="/etc/pagetables/link_icon/pdf/jcr:content/image/file" class="cq-dd-image LayoutSmallGutterLeft Icon" src="/web/20120303065844im_/http://www.adobe.com/etc/pagetables/link_icon/pdf/_jcr_content/image.img.png/1281995905284.png"/> </h3> <p class="TextWeak"> <span class="Icon IconPillAdobe"></span> <strong class="TextName">Adobe, IDG</strong> </p> <p><p>Read the latest from Adobe and IDG research on the instrumental role IT plays in the customer experience. By focusing on automation and self-service applications, CIOs will give their companies a competitive edge.</p> </p> </div> </div> </div> <div class="LayoutBreakAfter"> <div style="width:58px;float:left;clear:left;position:relative;left:-69px;margin-right:-69px"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/industryinsights/solutions/pdfs/31-financial-services-best-practices-connect-en.pdf" target="_blank"> <img title="Online Collaboration and Training for Financial Services" alt="Online Collaboration and Training for Financial Services" class="ImageShadow LayoutImage LayoutRow" src="https://web.archive.org/web/20120303065844im_/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/solutions/customer-experience-solutions/images/insights-adobe-pov-thumb-58x43.png.adimg.mw.58.png"/> </a> </div> <div style="float:left;width:100%"> <div class="LayoutRow TextSmall"> <h3 class="TextH5"> <a href="https://web.archive.org/web/20120303065844/http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/industryinsights/solutions/pdfs/31-financial-services-best-practices-connect-en.pdf" target="_blank">Online Collaboration and Training for Financial Services</a> <img title="" alt="/etc/pagetables/link_icon/pdf/jcr:content/image/file" class="cq-dd-image LayoutSmallGutterLeft Icon" src="/web/20120303065844im_/http://www.adobe.com/etc/pagetables/link_icon/pdf/_jcr_content/image.img.png/1281995905284.png"/> </h3> <p class="TextWeak"> <span class="Icon IconPillAdobe"></span> <strong class="TextName">Adobe</strong> </p> <p><p>This paper explores how several customers are using Adobe® Connect™ software to solve online collaboration and web conferencing challenges in the financial services industry today.</p> </p> </div> </div> </div> </div> </div> </div> </div></div> </div> </div> <div class="LayoutWideNoBreak LayoutWideGrid-5-6"> <div class="LayoutGrid-1-2 LayoutSlimGrid-1-2 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<li lang="fr"><a onclick="changeRegion('be_fr');">Belgique - Français</a></li> <li lang="nl"><a onclick="changeRegion('be_nl');">België - Nederlands</a></li> <li lang="bg"><a onclick="changeRegion('bg');">България</a></li> <li lang="hr"><a onclick="changeRegion('hr');">Hrvatska</a></li> <li lang="cs"><a onclick="changeRegion('cz');">Česká republika</a></li> <li lang="da"><a onclick="changeRegion('dk');">Danmark</a></li> <li lang="en"><a onclick="changeRegion('eeurope');">Eastern Europe - English</a></li> <li lang="et"><a onclick="changeRegion('ee');">Eesti</a></li> <li lang="fi"><a onclick="changeRegion('fi');">Suomi</a></li> <li lang="fr"><a onclick="changeRegion('fr');">France</a></li> <li lang="de"><a onclick="changeRegion('de');">Deutschland</a></li> <li lang="hu"><a onclick="changeRegion('hu');">Magyarország</a></li> <li lang="en"><a onclick="changeRegion('ie');">Ireland</a></li> <li lang="en"><a onclick="changeRegion('il_en');">Israel - English</a></li> <li lang="it"><a 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