Reset a forgotten Microsoft account password

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aria-expanded="false" data-m='{"id":"nn2c10c2c1c9c2m1r1a1","sN":2,"aN":"c10c2c1c9c2m1r1a1"}'>Software</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_42-span"> <li class="js-nav-menu single-link" data-m='{"cN":"More_Software_WindowsApps_cont","cT":"Container","id":"c3c10c2c1c9c2m1r1a1","sN":3,"aN":"c10c2c1c9c2m1r1a1"}'> <a id="shellmenu_43" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/apps/windows?icid=CNavAppsWindowsApps" data-m='{"cN":"GlobalNav_More_Software_WindowsApps_nav","id":"n1c3c10c2c1c9c2m1r1a1","sN":1,"aN":"c3c10c2c1c9c2m1r1a1"}'>Windows Apps</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Software_AI_cont","cT":"Container","id":"c4c10c2c1c9c2m1r1a1","sN":4,"aN":"c10c2c1c9c2m1r1a1"}'> <a id="shellmenu_44" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/ai" data-m='{"cN":"GlobalNav_More_Software_AI_nav","id":"n1c4c10c2c1c9c2m1r1a1","sN":1,"aN":"c4c10c2c1c9c2m1r1a1"}'>AI</a> </li> <li 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type="button" f-multi-parent="true" aria-expanded="false" data-m='{"cN":"GlobalNav_PCsAndDevices_nonnav","id":"nn2c11c2c1c9c2m1r1a1","sN":2,"aN":"c11c2c1c9c2m1r1a1"}'>PCs & Devices </button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_51-span"> <li class="js-nav-menu single-link" data-m='{"cN":"More_PCsAndDevices_PCsAndTablets_cont","cT":"Container","id":"c3c11c2c1c9c2m1r1a1","sN":3,"aN":"c11c2c1c9c2m1r1a1"}'> <a id="shellmenu_52" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/pc?icid=CNavDevicesPC" data-m='{"cN":"GlobalNav_More_PCsAndDevices_PCsAndTablets_nav","id":"n1c3c11c2c1c9c2m1r1a1","sN":1,"aN":"c3c11c2c1c9c2m1r1a1"}'>Computers</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_PCsAndDevices_ShopXbox_cont","cT":"Container","id":"c4c11c2c1c9c2m1r1a1","sN":4,"aN":"c11c2c1c9c2m1r1a1"}'> <a id="shellmenu_53" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/xbox?icid=CNavDevicesXbox" 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href="https://www.xbox.com/en-us/games/store/xbox-game-pass-ultimate/cfq7ttc0khs0?icid=CNavAllXboxGamePassUltimate" data-m='{"cN":"GlobalNav_More_Entertainment_XboxGamePassUltimate_nav","id":"n1c3c12c2c1c9c2m1r1a1","sN":1,"aN":"c3c12c2c1c9c2m1r1a1"}'>Xbox Game Pass Ultimate</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Entertainment_PC_Game_Pass_cont","cT":"Container","id":"c4c12c2c1c9c2m1r1a1","sN":4,"aN":"c12c2c1c9c2m1r1a1"}'> <a id="shellmenu_60" class="js-subm-uhf-nav-link" href="https://www.xbox.com/en-us/games/store/pc-game-pass/cfq7ttc0kgq8?icid=CNavAllPCGamePass" data-m='{"cN":"GlobalNav_More_Entertainment_PC_Game_Pass_nav","id":"n1c4c12c2c1c9c2m1r1a1","sN":1,"aN":"c4c12c2c1c9c2m1r1a1"}'>PC Game Pass</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Entertainment_XboxGames_cont","cT":"Container","id":"c5c12c2c1c9c2m1r1a1","sN":5,"aN":"c12c2c1c9c2m1r1a1"}'> <a id="shellmenu_61" class="js-subm-uhf-nav-link" 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aria-labelledby="page-header" role="banner"> <h1 id="page-header" class="">Reset a forgotten Microsoft account password</h1> </header> <section class="supAppliesToSection" ms.cmpgrp="applies_to" aria-label="Products this article applies to" dir="ltr"> <div id="supAppliesToTableContainer"> <details id="supAppliesToList"><summary aria-label="Press the Enter key to expand the full list of Office versions that this help article applies to." class="contentToggle">Applies To</summary><span class="appliesToItem">Microsoft account</span> <span class="appliesToItem">Microsoft account dashboard</span> </details> </div> </section> <div class="ocpArticleContent"> <div class="ucsPromotionContainer"></div> </div> <div id="ucsRailInlineContainer"></div> <article class="ocpArticleContent"><section class="ocpIntroduction"> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Notes: </b></p> <ul class="ocpAlertSectionListContainer"> <li> <p>If you know your password, but just want to change it, go to <a href="https://account.microsoft.com/" target="_blank" class="ocpExternalLink" data-bi-type="anchor">account.microsoft.com</a> <b class="ocpUI">Security </b>tab, and select <a href="https://go.microsoft.com/fwlink/?linkid=2274069" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Change my password</a>. </p> </li> <li> <p>If you know your username and password but they have stopped working, read <a href="/en-us/account-billing/my-username-and-password-have-stopped-working-802abb61-19db-4e88-a5ff-fc83c97d1a9d" class="ocpArticleLink" data-bi-type="anchor">My username and password have stopped working</a>.</p> </li> </ul> </div> <div data-bi-view="Grid 2x2" class="supARG"> <div class="supARG-row"> <div class="supARG-column-1-1" data-bi-compnm="row-1,col-1" data-bi-view="Grid 2x2"> <h2 id="ID0EDBDJF" class="">1. Select "Forgot password?"</h2> <p></p> </div> </div> <div class="supARG-row"> <div class="supARG-column-1-2" data-bi-compnm="row-2,col-1" data-bi-view="Grid 2x2"> <p>If the "Enter password" window is still open select <b class="ocpUI">Forgot password?</b></p> <p>If not, select Reset password below, enter the username name for the account you’re trying to reset, and select <b class="ocpUI">Next</b>.</p> <p> <a href="https://go.microsoft.com/fwlink/?linkid=2273955" target="_blank" role="button" class="ocpExternalLink supLinkButton" data-bi-view="Grid 2x2" data-bi-compnm="row-2,col-1" data-bi-type="anchor">Reset password</a> </p> </div> <div class="supARG-column-1-2" data-bi-compnm="row-2,col-2" data-bi-view="Grid 2x2"> <p> <picture><img class="fluentImage" src="https://support.content.office.net/en-us/media/024c6137-d490-465a-959c-59faa9386b0e.png" loading="lazy" alt="Forgot Password image"></picture> </p> </div> </div> </div> <p></p> <div data-bi-view="Grid 1x1" class="supARG"> <div class="supARG-row"> <div class="supARG-column-1-1" data-bi-compnm="row-1,col-1" data-bi-view="Grid 1x1"> <h2 id="ID0EDBBFF" class="">2. Verify your identity</h2> <p>For your protection, Microsoft must verify your identity before you can proceed with resetting your password. </p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Choose how you want to receive a verification code.</p> <div data-bi-view="Grid 1x2" class="supARG"> <div class="supARG-row"> <div class="supARG-column-1-2" data-bi-compnm="row-1,col-1" data-bi-view="Grid 1x2"> <p> <picture><img class="fluentImage" src="https://support.content.office.net/en-us/media/ca4d5495-ee59-44aa-a5e6-9c335065774f.png" loading="lazy" alt="Verify ID2 image"></picture> </p> </div> <div class="supARG-column-1-2" data-bi-compnm="row-1,col-2" data-bi-view="Grid 1x2"> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpImportant">Important: </b></p> <ul class="ocpAlertSectionListContainer"> <li> <p>If you don’t see an option for where to send a code, or you no longer have access to any of the verification options shown, use this <a href="https://go.microsoft.com/fwlink/?linkid=2242650" target="_blank" class="ocpExternalLink" data-bi-type="anchor">sign-in helper tool</a>.</p> </li> <li> <p>If you don't recognize any of the verification email or phone options, use this <a href="https://go.microsoft.com/fwlink/?linkid=2241144" target="_blank" class="ocpExternalLink" data-bi-type="anchor">sign-in helper tool</a>.</p> </li> </ul> </div> </div> </div> </div> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Select <b class="ocpUI">Next</b>.</p> <meta itemprop="position" content="2"> </li> </ol> </div> </div> </div> <div data-bi-view="Grid 2x2" class="supARG"> <div class="supARG-row"> <div class="supARG-column-1-1" data-bi-compnm="row-1,col-1" data-bi-view="Grid 2x2"> <h2 id="ID0EDBDDF" class="">3. Get a verification code</h2> <p>For your protection, we will ask you to confirm the verification details you select. If you cannot get a code, read <a href="/en-us/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48" class="ocpArticleLink" data-bi-view="Grid 2x2" data-bi-compnm="row-1,col-1" data-bi-type="anchor">Troubleshooting verification code issues</a>.</p> </div> </div> <div class="supARG-row"> <div class="supARG-column-1-2" data-bi-compnm="row-2,col-1" data-bi-view="Grid 2x2"> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Retype the first part of the email address or the last four digits of the phone number hinted at in the previous window.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Select <b class="ocpUI">Get code</b>.</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Microsoft will send a verification code to the email or phone number you selected.</p> <meta itemprop="position" content="3"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Go to the recovery phone or email for where you expect to receive the code.</p> <meta itemprop="position" content="4"> </li> </ol> </div> <div class="supARG-column-1-2" data-bi-compnm="row-2,col-2" data-bi-view="Grid 2x2"> <p> </p> <p> <picture><img class="fluentImage" src="https://support.content.office.net/en-us/media/6107bea5-a88c-4ac8-876c-362cf04f6fd0.png" loading="lazy" alt="Verify ID image"></picture> </p> </div> </div> </div> <div data-bi-view="Grid 1x1" class="supARG"> <div class="supARG-row"> <div class="supARG-column-1-1" data-bi-compnm="row-1,col-1" data-bi-view="Grid 1x1"> <h2 id="ID0EDBBBF" class="">4. Enter code and reset password</h2> <p>Confirm the code to create a new password. Learn <a href="/en-us/account-billing/how-to-create-a-strong-password-for-your-microsoft-account-f67e4ddd-0dbe-cd75-cebe-0cfda3cf7386" class="ocpArticleLink" data-bi-view="Grid 1x1" data-bi-compnm="row-1,col-1" data-bi-type="anchor">how to create a strong password</a>.</p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Paste or type the code you received and select <b class="ocpUI">Next</b>.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Type your new password and select <b class="ocpUI">Next</b>.</p> <meta itemprop="position" content="2"> </li> </ol> </div> </div> </div> </section><section aria-labelledby="ID0EDD" class="ocpSection"> <h2 id="ID0EDD" class="">Need more help?</h2> <p>If these steps didn't work, or you have other account sign in issues, use our <a 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