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<!DOCTYPE html><html lang="en"><head><meta charSet="utf-8"/><meta content="text/html; charset=UTF-8" http-equiv="Content-Type"/><meta content="en_US" http-equiv="Content-Language"/><meta content="notranslate" name="google"/><meta content="width=device-width, initial-scale=1, minimum-scale=1, maximum-scale=1" name="viewport"/><title>Sr. Manager, Premium Support at BigID • Austin | Wellfound</title><link href="https://wellfound.com/jobs/3144963-sr-manager-premium-support" rel="canonical"/><meta content="BigID is hiring a Sr. Manager, Premium Support in Austin - Apply now on Wellfound!" name="description"/><meta content="Wellfound" property="og:site_name"/><meta content="https://photos.wellfound.com/startups/i/992966-6f7e39c95ebd432fa842accaaa186532-thumb_jpg.jpg?buster=1589639647" property="og:image"/><meta content="https://wellfound.com/jobs/3144963-sr-manager-premium-support" property="og:url"/><meta content="Sr. Manager, Premium Support at BigID • Austin" property="og:title"/><meta content="BigID is hiring a Sr. Manager, Premium Support in Austin - Apply now on Wellfound!" property="og:description"/><script type="application/ld+json">{"@context":"http://schema.org/","@type":"JobPosting","title":"Sr. Manager, Premium Support","identifier":{"@type":"PropertyValue","name":"BigID","value":"3144963-sr-manager-premium-support"},"employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"BigID","sameAs":"https://www.bigid.com","logo":"https://photos.wellfound.com/startups/i/992966-6f7e39c95ebd432fa842accaaa186532-medium_jpg.jpg?buster=1589639647","location":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York","addressRegion":"New York","addressCountry":"United States"},"latitude":40.7128,"longitude":-74.0059},{"@type":"Place","address":{"@type":"PostalAddress","addressRegion":"England","addressCountry":"United Kingdom"},"latitude":51.557,"longitude":-0.141179},{"@type":"Place","address":{"@type":"PostalAddress","addressRegion":"New York","addressCountry":"United States"},"latitude":43.2994,"longitude":-74.2179},{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tel Aviv-Yafo","addressRegion":"Tel Aviv District","addressCountry":"Israel"},"latitude":32.0853,"longitude":34.7818}]},"validThrough":"2025-02-07T05:06:47Z","image":"https://photos.wellfound.com/startups/i/992966-6f7e39c95ebd432fa842accaaa186532-medium_jpg.jpg?buster=1589639647","industry":"Analytics, Security, Machine Learning, Big Data, Data Security, Identity Management, Privacy, Software, Data Privacy, Risk Management, and Network Security","directApply":true,"description":"<p><strong>Who we are:</strong></p>\n\n<p>BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.</p>\n\n<p>We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for: </p>\n\n<ul>\n<li>BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards</li>\n<li>Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies</li>\n<li>CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)</li>\n<li>DUNS 100 Best Tech Companies to Work For in 2024</li>\n<li>Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards</li>\n<li>2024 Inc. 5000 list for the 4th consecutive year!</li>\n<li>Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity</li>\n</ul>\n\n<p>At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.</p>\n\n<p><strong>Who we seek:</strong></p>\n\n<p>We seek a strategic, customer-focused Senior Manager to lead our Premium Support Team, which delivers high-touch, personalized support for our most strategic customers. This global team of engineers works closely with assigned accounts, providing proactive, consistent, and expert support on all customer issues, ensuring a superior support experience across all time zones. The Sr. Manager will play a key role in building and nurturing strong customer relationships, driving team performance, and optimizing support strategies to meet and exceed customer expectations. Our ideal candidate has hands-on experience leading a Premium Support team and excels in mentoring, motivating, and driving team performance. They are passionate about fostering team growth to support an expanding customer base and ensuring exceptional service for our most strategic accounts.</p>\n\n<p><strong>What you’ll do:</strong></p>\n\n<p><strong>Team Leadership & Management</strong>:</p>\n\n<ul>\n<li>Lead and mentor a team of dedicated Premium Support Engineers, ensuring high performance, engagement, and professional growth.</li>\n<li>Foster a collaborative, customer-centric culture within the team, ensuring alignment with company values and customer success objectives.</li>\n<li>Ensure the team provides comprehensive, responsive support across all time zones, maintaining the highest standards of quality and timeliness.</li>\n</ul>\n\n<p><strong>Customer Success & Relationship Management</strong>:</p>\n\n<ul>\n<li>Serve as the primary escalation point for Premium Support issues, working to resolve complex, high-stakes challenges and ensure customer satisfaction.</li>\n<li>Build and maintain trusted relationships with strategic customers, providing executive-level insights, updates, and proactive support planning.</li>\n<li>Actively partner with Account Management, Customer Success, and Sales to ensure that support efforts align with broader account strategies and customer goals.</li>\n</ul>\n\n<p><strong>Operational Excellence & Continuous Improvement</strong>:</p>\n\n<ul>\n<li>Develop, track, and analyze KPIs and metrics to monitor support effectiveness, identify areas for improvement, and drive accountability.</li>\n<li>Implement best practices in support workflows, case management, and incident resolution to enhance customer experience and team efficiency.</li>\n<li>Collaborate with cross-functional teams (Product, Engineering, Services, and Customer Success) to ensure effective knowledge sharing and swift issue resolution.</li>\n</ul>\n\n<p><strong>Strategic Planning & Execution</strong>:</p>\n\n<ul>\n<li>Create and execute strategic plans to scale and optimize the Premium Support model, enabling effective global support coverage.</li>\n<li>Identify and implement tools, resources, and training needed to continuously elevate the team’s technical skills and customer engagement capabilities.</li>\n<li>Keep up with industry trends and customer feedback to proactively evolve the Premium Support offering, ensuring alignment with the needs of our most strategic customers.</li>\n</ul>\n\n<p><strong>What you’ll bring:</strong></p>\n\n<ul>\n<li>Bachelor’s degree in a relevant field (e.g., Computer Science, Engineering, Business) or equivalent experience.</li>\n<li>7+ years in a customer support or technical support role, with at least 3 years in a people management role.</li>\n<li>Experience managing support for enterprise-level, strategic accounts, with a deep understanding of customer success and relationship management.</li>\n<li>Proven success in managing global teams, with an emphasis on alignment across time zones and collaboration.</li>\n<li>Excellent communication skills with a customer-first mindset, capable of engaging effectively with executive-level stakeholders.</li>\n<li>Strong analytical skills with a track record of using data to drive decision-making and process improvements.</li>\n<li>Proficiency in support software and platforms (e.g., Salesforce, Zendesk) and familiarity with CRM and case management best practices.</li>\n</ul>\n\n<p><strong>Our Values:</strong></p>\n\n<p><em>We look for people who embody our values - Care, Do,Try & Shine.</em></p>\n\n<ul>\n<li><strong><em>Care</em></strong><em>- We *</em><strong>care</strong>*<em>about our customers and each other</em></li>\n<li><strong><em>Do</em></strong>* - We *<strong><em>do</em></strong>* what it takes to make a positive impact*</li>\n<li><strong><em>Try</em></strong><em>- We *</em><strong>try</strong>** our best and we don’t give up*</li>\n<li><strong><em>Shine</em></strong><em>- We *</em><strong>shine</strong>*<em>and make it our mission to always stand out</em></li>\n</ul>\n\n<p>The annual base salary range is $160,000 – $190,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.</p>\n\n<p><strong>BigBenefits:</strong></p>\n\n<p>💻 Work from home with a global remote-first community</p>\n\n<p>Global Culture Corner</p>\n\n<p>Flexible PTO and Quarterly Volunteer Days</p>\n\n<p>💸 Equity Participation</p>\n\n<p>100% employer-covered medical, dental, and vision options available to you</p>\n\n<p>🐶 Additional insurance benefits like pet insurance and legal assistance </p>\n\n<p>📚 Learning & Development Opportunities </p>\n\n<p>Fidelity Employer Sponsored 401K </p>\n\n<p>Robust DEI Program with several vibrant ERG communities</p>\n\n<p>Paid Parental Leave</p>\n\n<p>#LI-Remote</p>\n\n<p>#LI-AR1</p>\n\n<p><strong>BigDiversity:</strong> We’re committed to creating a culture of inclusion, diversity, and equality – across race, gender, sexuality, disability, and neurodiversity – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us <a href=\"https://www.linkedin.com/company/bigid/life/1ebcf6b2-34ec-4fda-b860-8390551a5f57/?viewAsMember=true\" target=\"_blank\" rel=\"nofollow\">here</a>.</p>\n\n<p><strong><a href=\"https://bigid.com/california-employee-privacy-notice/\" target=\"_blank\" rel=\"nofollow\">CPRA Employee Privacy Notice: CA</a></strong></p>\n\n<p><strong>BigID is an E-Verify Participant.</strong></p>\n","datePosted":"2024-11-07T00:20:21Z","jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"Texas","addressCountry":"United States"},"latitude":30.2672,"longitude":-97.7431}],"baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","unitText":"YEAR","minValue":160000.0,"maxValue":190000.0}},"jobBenefits":"Team Outings - We take the time to celebrate and reward our team – whether that’s lunch, happy hour or a sports outing! Stock Options - Everyone deserves a piece of what we are making Time Off - Work life balance is very important to us, we encourage our employees to take the time they need Benefits - We take care of each other, whether that’s insurance coverage, retirement funds or parental leave."}</script><meta content="summary" name="twitter:card"/><meta content="@wellfoundhq" name="twitter:site"/><meta content="@wellfoundhq" name="twitter:creator"/><link href="https://wellfound.com/wellfound.ico" rel="icon"/><link href="https://wellfound.com/wellfound-favicon-16x.png" rel="icon" sizes="16x16" type="image/png"/><link href="https://wellfound.com/wellfound-favicon-32x.png" rel="icon" sizes="32x32" type="image/png"/><link href="https://wellfound.com/wellfound-favicon-57x.png" rel="icon" sizes="57x57" type="image/png"/><link href="https://wellfound.com/wellfound-favicon-72x.png" rel="icon" sizes="72x72" type="image/png"/><link href="https://wellfound.com/wellfound-favicon-114x.png" rel="icon" 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href="/company/bigid"><span class="text-sm font-semibold text-black">BigID</span></a><div class="flex items-center text-sm font-medium text-pop-green"><div class="mr-1 h-2 w-2 rounded-2xl bg-pop-green"></div>Actively Hiring</div></div><div class="text-sm font-light text-neutral-500">Find what you need, when you need it. Data driven intelligence and inventory for your business</div><div class="flex w-full space-x-2 text-[10px] text-accent-persian-600 hidden lg:inline-flex"><ul class="grid w-full grid-cols-2 justify-start gap-2 sm:place-items-center xs:flex xs:flex-row xs:flex-wrap"><li class="styles_tooltip-container__1f8OY rounded px-2 font-medium bg-accent-persian-50"><div class="flex h-[20px] items-center justify-center space-x-1"><svg viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" class="haloIcon" height="12" width="12"><path fill-rule="evenodd" clip-rule="evenodd" d="M5 22a3 3 0 01-3-3v-6a3 3 0 013-3h1.381l3.172-6.342a3 3 0 012.484-1.651l.2-.007h.263a2.5 2.5 0 012.495 2.336L15 4.5V10h3.998a3 3 0 012.971 3.415l-.029.173-1.2 6a3 3 0 01-2.764 2.407l-.178.005H5zm1-10H5a1 1 0 00-1 1v6a1 1 0 001 1h1v-8zm6.5-8h-.264a1 1 0 00-.832.445l-.062.108-3.236 6.472a1 1 0 00-.1.331L8 11.472V20h9.798a1 1 0 00.951-.69l.03-.114 1.2-6a1 1 0 00-.785-1.177l-.097-.014-.099-.005H15a2 2 0 01-1.995-1.85L13 10V4.5a.5.5 0 00-.41-.492L12.5 4z" fill="currentColor"></path></svg><div>4.9</div><div class="line-clamp-1">Highly rated</div><div class="styles_tooltip-text__bYBqF">BigID is highly rated on Glassdoor, with 4.9 out of 5 stars</div></div></li><li class="styles_tooltip-container__1f8OY rounded px-2 font-medium bg-accent-persian-50"><div class="flex h-[20px] items-center justify-center space-x-1"><svg height="12" viewBox="0 0 16 15" width="12" class="haloIcon"><g fill="currentColor"><path d="M3.44 1.433l1.854.737c.04.015.08.023.123.023a8.994 8.994 0 012.527.351c.063.019.13.019.192 0a9.117 9.117 0 013.207-.323.333.333 0 00.149-.022l1.988-.792a.504.504 0 00.053-.913 3.551 3.551 0 00-3.6.06 3.4 3.4 0 00-1.356 1.45.167.167 0 01-.302 0A3.4 3.4 0 006.953.574a3.56 3.56 0 00-3.56-.12.539.539 0 00.047.98zM7.68 6.967h.56c.18 0 .326-.14.334-.319l.024-.557a.333.333 0 00-.168-.304 2.555 2.555 0 01-.2-.126.333.333 0 00-.373 0c-.245.163-.506.3-.779.409a.333.333 0 00-.166.148L4.898 9.874a.333.333 0 00.323.493 14.856 14.856 0 012.83 0 .333.333 0 00.364-.318l.017-.4a.333.333 0 00-.333-.348h-.752a.333.333 0 010-.667h.815c.178 0 .325-.14.333-.317l.016-.334a.333.333 0 00-.334-.349H7.68a.333.333 0 110-.667zM6.647 10.967c-2.771 0-5.871.756-6.263 2.879a.667.667 0 00.656.787h11.404a.5.5 0 00.498-.54c-.184-2.304-3.373-3.126-6.295-3.126z"></path><path d="M15.565 5.385c-1.506-2.908-5.496-2.828-7.467-2.124a.162.162 0 01-.112 0C6.011 2.556 2.021 2.476.515 5.386a.537.537 0 00.451.785c.278.014.59.022.927.022 1.666 0 4.907-.218 6.024-1.448a.168.168 0 01.246 0c1.116 1.229 4.354 1.448 6.024 1.448.334 0 .649-.008.926-.022a.537.537 0 00.452-.786z"></path></g></svg><div>4.3</div><div class="line-clamp-1">Work / Life Balance</div><div class="styles_tooltip-text__bYBqF">Employees rate BigID 4.3/5 on Glassdoor for work / life balance</div></div></li><li class="styles_tooltip-container__1f8OY rounded px-2 font-medium bg-accent-persian-50"><div class="flex h-[20px] items-center justify-center space-x-1"><svg fill="none" height="12" viewBox="0 0 24 24" width="12" class="haloIcon"><path clip-rule="evenodd" d="M24 12C24 18.6274 18.6274 24 12 24C5.37258 24 0 18.6274 0 12C0 5.37258 5.37258 0 12 0C18.6274 0 24 5.37258 24 12ZM22 12C22 17.5228 17.5229 22 12 22C6.47717 22 2.00002 17.5228 2.00002 12C2.00002 6.47714 6.47717 1.99999 12 1.99999C17.5229 1.99999 22 6.47714 22 12ZM17.2567 6.02059C17.4411 6.06514 17.6086 6.1622 17.739 6.30002C17.87 6.43715 17.9584 6.60938 17.9933 6.79578C18.0283 6.98218 18.0084 7.17473 17.936 7.35002L15.211 13.892C15.0884 14.1878 14.9087 14.4565 14.6822 14.6828C14.4557 14.9091 14.1869 15.0886 13.891 15.211L7.349 17.937C7.17347 18.0105 6.98034 18.0312 6.7932 17.9968C6.60607 17.9623 6.43301 17.8741 6.29516 17.7429C6.15731 17.6118 6.06063 17.4433 6.01691 17.2581C5.9732 17.0729 5.98435 16.879 6.049 16.7L8.477 9.95202C8.5986 9.61229 8.79406 9.30377 9.0493 9.04871C9.30453 8.79364 9.61319 8.59839 9.953 8.47702L16.7 6.04902C16.8789 5.98591 17.0723 5.97604 17.2567 6.02059ZM11.0478 13.4252C11.3296 13.6135 11.661 13.714 12 13.714C12.4544 13.7135 12.8901 13.5327 13.2114 13.2114C13.5327 12.8901 13.7135 12.4544 13.714 12C13.714 11.661 13.6135 11.3296 13.4251 11.0478C13.2368 10.7659 12.9691 10.5462 12.6559 10.4165C12.3427 10.2868 11.9981 10.2528 11.6656 10.319C11.3331 10.3851 11.0277 10.5483 10.788 10.788C10.5483 11.0277 10.3851 11.3332 10.3189 11.6656C10.2528 11.9981 10.2867 12.3427 10.4165 12.6559C10.5462 12.9691 10.7659 13.2368 11.0478 13.4252Z" fill="currentColor" fill-rule="evenodd"></path></svg><div>4.9</div><div class="line-clamp-1">Strong Leadership</div><div class="styles_tooltip-text__bYBqF">Employees rate BigID 4.9/5 on Glassdoor for faith in leadership</div></div></li></ul></div></div></div><div class="flex w-full space-x-2 text-[10px] text-accent-persian-600 flex w-full pt-2 lg:hidden"><ul class="grid w-full grid-cols-2 justify-start gap-2 sm:place-items-center xs:flex xs:flex-row xs:flex-wrap"><li class="styles_tooltip-container__1f8OY rounded px-2 font-medium bg-accent-persian-50"><div class="flex h-[20px] items-center justify-center space-x-1"><svg viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" class="haloIcon" height="12" width="12"><path fill-rule="evenodd" clip-rule="evenodd" d="M5 22a3 3 0 01-3-3v-6a3 3 0 013-3h1.381l3.172-6.342a3 3 0 012.484-1.651l.2-.007h.263a2.5 2.5 0 012.495 2.336L15 4.5V10h3.998a3 3 0 012.971 3.415l-.029.173-1.2 6a3 3 0 01-2.764 2.407l-.178.005H5zm1-10H5a1 1 0 00-1 1v6a1 1 0 001 1h1v-8zm6.5-8h-.264a1 1 0 00-.832.445l-.062.108-3.236 6.472a1 1 0 00-.1.331L8 11.472V20h9.798a1 1 0 00.951-.69l.03-.114 1.2-6a1 1 0 00-.785-1.177l-.097-.014-.099-.005H15a2 2 0 01-1.995-1.85L13 10V4.5a.5.5 0 00-.41-.492L12.5 4z" fill="currentColor"></path></svg><div>4.9</div><div class="line-clamp-1">Highly rated</div><div class="styles_tooltip-text__bYBqF">BigID is highly rated on Glassdoor, with 4.9 out of 5 stars</div></div></li><li class="styles_tooltip-container__1f8OY rounded px-2 font-medium bg-accent-persian-50"><div class="flex h-[20px] items-center justify-center space-x-1"><svg height="12" viewBox="0 0 16 15" width="12" class="haloIcon"><g fill="currentColor"><path d="M3.44 1.433l1.854.737c.04.015.08.023.123.023a8.994 8.994 0 012.527.351c.063.019.13.019.192 0a9.117 9.117 0 013.207-.323.333.333 0 00.149-.022l1.988-.792a.504.504 0 00.053-.913 3.551 3.551 0 00-3.6.06 3.4 3.4 0 00-1.356 1.45.167.167 0 01-.302 0A3.4 3.4 0 006.953.574a3.56 3.56 0 00-3.56-.12.539.539 0 00.047.98zM7.68 6.967h.56c.18 0 .326-.14.334-.319l.024-.557a.333.333 0 00-.168-.304 2.555 2.555 0 01-.2-.126.333.333 0 00-.373 0c-.245.163-.506.3-.779.409a.333.333 0 00-.166.148L4.898 9.874a.333.333 0 00.323.493 14.856 14.856 0 012.83 0 .333.333 0 00.364-.318l.017-.4a.333.333 0 00-.333-.348h-.752a.333.333 0 010-.667h.815c.178 0 .325-.14.333-.317l.016-.334a.333.333 0 00-.334-.349H7.68a.333.333 0 110-.667zM6.647 10.967c-2.771 0-5.871.756-6.263 2.879a.667.667 0 00.656.787h11.404a.5.5 0 00.498-.54c-.184-2.304-3.373-3.126-6.295-3.126z"></path><path d="M15.565 5.385c-1.506-2.908-5.496-2.828-7.467-2.124a.162.162 0 01-.112 0C6.011 2.556 2.021 2.476.515 5.386a.537.537 0 00.451.785c.278.014.59.022.927.022 1.666 0 4.907-.218 6.024-1.448a.168.168 0 01.246 0c1.116 1.229 4.354 1.448 6.024 1.448.334 0 .649-.008.926-.022a.537.537 0 00.452-.786z"></path></g></svg><div>4.3</div><div class="line-clamp-1">Work / Life Balance</div><div class="styles_tooltip-text__bYBqF">Employees rate BigID 4.3/5 on Glassdoor for work / life balance</div></div></li><li class="styles_tooltip-container__1f8OY rounded px-2 font-medium bg-accent-persian-50"><div class="flex h-[20px] items-center justify-center space-x-1"><svg fill="none" height="12" viewBox="0 0 24 24" width="12" class="haloIcon"><path clip-rule="evenodd" d="M24 12C24 18.6274 18.6274 24 12 24C5.37258 24 0 18.6274 0 12C0 5.37258 5.37258 0 12 0C18.6274 0 24 5.37258 24 12ZM22 12C22 17.5228 17.5229 22 12 22C6.47717 22 2.00002 17.5228 2.00002 12C2.00002 6.47714 6.47717 1.99999 12 1.99999C17.5229 1.99999 22 6.47714 22 12ZM17.2567 6.02059C17.4411 6.06514 17.6086 6.1622 17.739 6.30002C17.87 6.43715 17.9584 6.60938 17.9933 6.79578C18.0283 6.98218 18.0084 7.17473 17.936 7.35002L15.211 13.892C15.0884 14.1878 14.9087 14.4565 14.6822 14.6828C14.4557 14.9091 14.1869 15.0886 13.891 15.211L7.349 17.937C7.17347 18.0105 6.98034 18.0312 6.7932 17.9968C6.60607 17.9623 6.43301 17.8741 6.29516 17.7429C6.15731 17.6118 6.06063 17.4433 6.01691 17.2581C5.9732 17.0729 5.98435 16.879 6.049 16.7L8.477 9.95202C8.5986 9.61229 8.79406 9.30377 9.0493 9.04871C9.30453 8.79364 9.61319 8.59839 9.953 8.47702L16.7 6.04902C16.8789 5.98591 17.0723 5.97604 17.2567 6.02059ZM11.0478 13.4252C11.3296 13.6135 11.661 13.714 12 13.714C12.4544 13.7135 12.8901 13.5327 13.2114 13.2114C13.5327 12.8901 13.7135 12.4544 13.714 12C13.714 11.661 13.6135 11.3296 13.4251 11.0478C13.2368 10.7659 12.9691 10.5462 12.6559 10.4165C12.3427 10.2868 11.9981 10.2528 11.6656 10.319C11.3331 10.3851 11.0277 10.5483 10.788 10.788C10.5483 11.0277 10.3851 11.3332 10.3189 11.6656C10.2528 11.9981 10.2867 12.3427 10.4165 12.6559C10.5462 12.9691 10.7659 13.2368 11.0478 13.4252Z" fill="currentColor" fill-rule="evenodd"></path></svg><div>4.9</div><div class="line-clamp-1">Strong Leadership</div><div class="styles_tooltip-text__bYBqF">Employees rate BigID 4.9/5 on Glassdoor for faith in leadership</div></div></li></ul></div><div class="mt-4"><h1 class="inline text-xl font-semibold text-black">Sr. Manager, Premium Support</h1></div><ul class="block text-md text-black md:flex"><li class="md:flex-none">$160k – $190k</li><li class="flex items-center md:flex-none md:justify-center"><span class="mx-2 hidden sm:inline-block">|</span><div><a class="font-normal text-black text-md" rel="noopener noreferrer" target="_blank" href="/location/austin">Austin</a></div></li><li class="md:flex-none"><span class="mx-2 hidden sm:inline-block">|</span>Full Time</li></ul><div class="mt-0.5 text-sm font-extralight text-neutral-500">Posted: 2 weeks ago<span class="ml-1">• Recruiter recently active</span></div></div><div class="mt-2 flex w-full justify-center sm:mt-0 sm:w-1/3 sm:justify-end"><div class="inline-block mr-4"><button class="mr-4 h-12 w-full rounded border-solid border gap-x-2 whitespace-nowrap font-medium antialiased text-center text-sm no-underline cursor-pointer focus:outline-0 disabled:cursor-default disabled:pointer-events-none disabled:opacity-50 transition duration-200 px-4 py-2 bg-white border-black text-black disabled:bg-white disabled:border-gray-700 disabled:text-gray-700 hover:bg-gtmblue-100 hover:border-gtmblue-500 hover:text-gtmblue-500" onclick="window.location.href='/jobs/signup?after_action=save_job&job_listing=3144963&source=job+listing&source_content=save_job_button'">Save</button></div><div class="inline-block h-12 w-full md:w-44"><button class="h-12 w-full rounded border-solid border gap-x-2 whitespace-nowrap font-medium antialiased text-center text-sm no-underline cursor-pointer focus:outline-0 disabled:cursor-default disabled:pointer-events-none disabled:opacity-50 transition duration-200 px-4 py-2 bg-black border-black text-white disabled:bg-gray-400 disabled:border-gray-400 disabled:text-gray-700 hover:bg-gtmblue-500 hover:border-gtmblue-500" onclick="window.location.href='/jobs/3144963-sr-manager-premium-support?autoOpenApplication=true'">Apply Now</button></div></div></div><div class="grid grid-cols-1 gap-6 rounded-b-xl bg-neutral-50 p-6 py-6 md:grid-cols-2"><div><span class="text-md font-semibold">Visa Sponsorship</span><p><span>Not Available</span></p></div><div><span class="text-md font-semibold">Relocation</span><span class="flex items-center">Allowed<span class="ml-1"><svg viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" class="haloIcon w-4 max-w-full"><path fill-rule="evenodd" clip-rule="evenodd" d="M13.178 2.279c.51.255.924.668 1.18 1.179l7.363 14.728A2.636 2.636 0 0119.364 22H4.636a2.636 2.636 0 01-2.358-3.814L9.642 3.458a2.636 2.636 0 013.536-1.18zm-1.94 2.193L4.09 18.766A.852.852 0 004.853 20h14.294a.853.853 0 00.763-1.234L12.763 4.472a.852.852 0 00-1.526 0zM12 16a1 1 0 110 2 1 1 0 010-2zm0-8a1 1 0 011 1v4a1 1 0 11-2 0V9a1 1 0 011-1z" fill="currentColor"></path></svg></span></span></div></div></div><div class="mt-6 rounded-xl border border-gray-400 px-6 py-6"><h2 class="mb-2 text-2xl font-semibold">About the job</h2><div class="relative"><div class="styles_description__xjvTf inline-block text-black" id="job-description"><p><strong>Who we are:</strong></p> <p>BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.</p> <p>We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for: </p> <ul> <li>BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards</li> <li>Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies</li> <li>CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)</li> <li>DUNS 100 Best Tech Companies to Work For in 2024</li> <li>Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards</li> <li>2024 Inc. 5000 list for the 4th consecutive year!</li> <li>Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity</li> </ul> <p>At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.</p> <p><strong>Who we seek:</strong></p> <p>We seek a strategic, customer-focused Senior Manager to lead our Premium Support Team, which delivers high-touch, personalized support for our most strategic customers. This global team of engineers works closely with assigned accounts, providing proactive, consistent, and expert support on all customer issues, ensuring a superior support experience across all time zones. The Sr. Manager will play a key role in building and nurturing strong customer relationships, driving team performance, and optimizing support strategies to meet and exceed customer expectations. Our ideal candidate has hands-on experience leading a Premium Support team and excels in mentoring, motivating, and driving team performance. They are passionate about fostering team growth to support an expanding customer base and ensuring exceptional service for our most strategic accounts.</p> <p><strong>What you’ll do:</strong></p> <p><strong>Team Leadership & Management</strong>:</p> <ul> <li>Lead and mentor a team of dedicated Premium Support Engineers, ensuring high performance, engagement, and professional growth.</li> <li>Foster a collaborative, customer-centric culture within the team, ensuring alignment with company values and customer success objectives.</li> <li>Ensure the team provides comprehensive, responsive support across all time zones, maintaining the highest standards of quality and timeliness.</li> </ul> <p><strong>Customer Success & Relationship Management</strong>:</p> <ul> <li>Serve as the primary escalation point for Premium Support issues, working to resolve complex, high-stakes challenges and ensure customer satisfaction.</li> <li>Build and maintain trusted relationships with strategic customers, providing executive-level insights, updates, and proactive support planning.</li> <li>Actively partner with Account Management, Customer Success, and Sales to ensure that support efforts align with broader account strategies and customer goals.</li> </ul> <p><strong>Operational Excellence & Continuous Improvement</strong>:</p> <ul> <li>Develop, track, and analyze KPIs and metrics to monitor support effectiveness, identify areas for improvement, and drive accountability.</li> <li>Implement best practices in support workflows, case management, and incident resolution to enhance customer experience and team efficiency.</li> <li>Collaborate with cross-functional teams (Product, Engineering, Services, and Customer Success) to ensure effective knowledge sharing and swift issue resolution.</li> </ul> <p><strong>Strategic Planning & Execution</strong>:</p> <ul> <li>Create and execute strategic plans to scale and optimize the Premium Support model, enabling effective global support coverage.</li> <li>Identify and implement tools, resources, and training needed to continuously elevate the team’s technical skills and customer engagement capabilities.</li> <li>Keep up with industry trends and customer feedback to proactively evolve the Premium Support offering, ensuring alignment with the needs of our most strategic customers.</li> </ul> <p><strong>What you’ll bring:</strong></p> <ul> <li>Bachelor’s degree in a relevant field (e.g., Computer Science, Engineering, Business) or equivalent experience.</li> <li>7+ years in a customer support or technical support role, with at least 3 years in a people management role.</li> <li>Experience managing support for enterprise-level, strategic accounts, with a deep understanding of customer success and relationship management.</li> <li>Proven success in managing global teams, with an emphasis on alignment across time zones and collaboration.</li> <li>Excellent communication skills with a customer-first mindset, capable of engaging effectively with executive-level stakeholders.</li> <li>Strong analytical skills with a track record of using data to drive decision-making and process improvements.</li> <li>Proficiency in support software and platforms (e.g., Salesforce, Zendesk) and familiarity with CRM and case management best practices.</li> </ul> <p><strong>Our Values:</strong></p> <p><em>We look for people who embody our values - Care, Do,Try & Shine.</em></p> <ul> <li><strong><em>Care</em></strong><em>- We *</em><strong>care</strong>*<em>about our customers and each other</em></li> <li><strong><em>Do</em></strong>* - We *<strong><em>do</em></strong>* what it takes to make a positive impact*</li> <li><strong><em>Try</em></strong><em>- We *</em><strong>try</strong>** our best and we don’t give up*</li> <li><strong><em>Shine</em></strong><em>- We *</em><strong>shine</strong>*<em>and make it our mission to always stand out</em></li> </ul> <p>The annual base salary range is $160,000 – $190,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.</p> <p><strong>BigBenefits:</strong></p> <p>💻 Work from home with a global remote-first community</p> <p>Global Culture Corner</p> <p>Flexible PTO and Quarterly Volunteer Days</p> <p>💸 Equity Participation</p> <p>100% employer-covered medical, dental, and vision options available to you</p> <p>🐶 Additional insurance benefits like pet insurance and legal assistance </p> <p>📚 Learning & Development Opportunities </p> <p>Fidelity Employer Sponsored 401K </p> <p>Robust DEI Program with several vibrant ERG communities</p> <p>Paid Parental Leave</p> <p>#LI-Remote</p> <p>#LI-AR1</p> <p><strong>BigDiversity:</strong> We’re committed to creating a culture of inclusion, diversity, and equality – across race, gender, sexuality, disability, and neurodiversity – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us <a href="https://www.linkedin.com/company/bigid/life/1ebcf6b2-34ec-4fda-b860-8390551a5f57/?viewAsMember=true" target="_blank" rel="nofollow">here</a>.</p> <p><strong><a href="https://bigid.com/california-employee-privacy-notice/" target="_blank" rel="nofollow">CPRA Employee Privacy Notice: CA</a></strong></p> <p><strong>BigID is an E-Verify Participant.</strong></p> </div></div><div class="inline-block !block"><button class="mx-auto mt-6 block h-12 w-full md:w-44 rounded border-solid border gap-x-2 whitespace-nowrap font-medium antialiased text-center text-sm no-underline cursor-pointer focus:outline-0 disabled:cursor-default disabled:pointer-events-none disabled:opacity-50 transition duration-200 px-4 py-2 bg-black border-black text-white disabled:bg-gray-400 disabled:border-gray-400 disabled:text-gray-700 hover:bg-gtmblue-500 hover:border-gtmblue-500" onclick="window.location.href='/jobs/3144963-sr-manager-premium-support?autoOpenApplication=true'">Apply Now</button></div></div></div><div class="mt-6 rounded-xl border border-brand-pink px-6 py-6 pb-0"><h2 class="text-2xl font-semibold text-brand-pink">About the company</h2><div class="mt-4 rounded-lg border border-gray-300 bg-white pb-4"><div class="p-4"><div class="flex w-full"><a class="content-center" href="/company/bigid"><div class="flex h-[64px] w-[64px] justify-center overflow-hidden rounded-2xl border border-gray-400 bg-gray-100"><img alt="BigID company logo" loading="lazy" src="/cdn-cgi/image/width=128,height=128,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/https://photos.wellfound.com/startups/i/992966-6f7e39c95ebd432fa842accaaa186532-medium_jpg.jpg?buster=1589639647" height="64" width="64" class="rounded-2xl object-contain"/></div></a><div class="pl-2 flex flex-col"><div class="flex space-x-2"><a class="text-neutral-1000 hover:underline focus:no-underline" href="/company/bigid"><h3 class="inline text-md font-semibold">BigID</h3></a><div class="flex items-center text-sm font-medium text-pop-green"><div class="mr-1 h-2 w-2 rounded-2xl bg-pop-green"></div>Actively Hiring</div></div><span class="text-md text-neutral-1000">Find what you need, when you need it. Data driven intelligence and inventory for your business</span><span class="text-xs italic text-neutral-500">51-200 Employees</span></div></div></div><div class="grid grid-cols-2 items-center gap-2 border-t border-gray-300 p-4 xs:flex xs:flex-wrap"><div class="flex items-center justify-center rounded bg-gray-200 px-2 font-medium"><img alt="Company Location" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/MapIcon.svg" height="20" width="20" class="h-3 w-3" title="Company Location"/><div class="flex h-[20px] items-center justify-center space-x-1 whitespace-nowrap pl-1 text-[10px] font-medium leading-relaxed text-accent-persian-600"><a class="text-accent-persian-600 underline" rel="noopener noreferrer" target="_blank" href="/location/new-york-city-ny">New York City</a></div></div><div class="flex items-center justify-center rounded bg-gray-200 px-2 font-medium"><img alt="Company Size" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/CompanySizeIcon.svg" height="20" width="20" class="h-3 w-3" title="Company Size"/><div class="flex h-[20px] items-center justify-center space-x-1 whitespace-nowrap pl-1 text-[10px] font-medium leading-relaxed text-accent-persian-600">51-200</div></div><div class="flex items-center justify-center rounded bg-gray-200 px-2 font-medium"><img alt="Company Type" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/StartupTypeIcon.svg" height="20" width="20" class="h-3 w-3" title="Company Type"/><div class="flex h-[20px] items-center justify-center space-x-1 whitespace-nowrap pl-1 text-[10px] font-medium leading-relaxed text-accent-persian-600">Enterprise Software Company</div></div><div class="flex items-center justify-center rounded bg-gray-200 px-2 font-medium"><img alt="Company Industries" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/MarketsIcon.svg" height="20" width="20" class="h-3 w-3" title="Company Industries"/><div class="flex h-[20px] items-center justify-center space-x-1 whitespace-nowrap pl-1 text-[10px] font-medium leading-relaxed text-accent-persian-600"><a class="text-accent-persian-600 underline" rel="noopener noreferrer" target="_blank" href="/startups/industry/analytics">Analytics</a></div></div><div class="flex items-center justify-center rounded bg-gray-200 px-2 font-medium"><img alt="Company Industries" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/MarketsIcon.svg" height="20" width="20" class="h-3 w-3" title="Company Industries"/><div class="flex h-[20px] items-center justify-center space-x-1 whitespace-nowrap pl-1 text-[10px] font-medium leading-relaxed text-accent-persian-600"><a class="text-accent-persian-600 underline" rel="noopener noreferrer" target="_blank" href="/startups/industry/security">Security</a></div></div><div class="flex items-center justify-center rounded bg-gray-200 px-2 font-medium"><img alt="Company Industries" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/MarketsIcon.svg" height="20" width="20" class="h-3 w-3" title="Company Industries"/><div class="flex h-[20px] items-center justify-center space-x-1 whitespace-nowrap pl-1 text-[10px] font-medium leading-relaxed text-accent-persian-600"><a class="text-accent-persian-600 underline" rel="noopener noreferrer" target="_blank" href="/startups/industry/machine-learning">Machine Learning</a></div></div><div class="flex items-center justify-center rounded bg-gray-200 px-2 font-medium"><img alt="Company Industries" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/MarketsIcon.svg" height="20" width="20" class="h-3 w-3" title="Company Industries"/><div class="flex h-[20px] items-center justify-center space-x-1 whitespace-nowrap pl-1 text-[10px] font-medium leading-relaxed text-accent-persian-600"><a class="text-accent-persian-600 underline" rel="noopener noreferrer" target="_blank" href="/startups/industry/big-data">Big Data</a></div></div><div class="flex items-center justify-center rounded bg-gray-200 px-2 font-medium"><img alt="Company Industries" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/MarketsIcon.svg" height="20" width="20" class="h-3 w-3" title="Company Industries"/><div class="flex h-[20px] items-center justify-center space-x-1 whitespace-nowrap pl-1 text-[10px] font-medium leading-relaxed text-accent-persian-600"><a class="text-accent-persian-600 underline" rel="noopener noreferrer" target="_blank" href="/startups/industry/data-security">Data Security</a></div></div><div class="flex items-center justify-center rounded bg-gray-200 px-2 font-medium"><img alt="Company Industries" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/MarketsIcon.svg" height="20" width="20" class="h-3 w-3" title="Company Industries"/><div class="flex h-[20px] items-center justify-center space-x-1 whitespace-nowrap pl-1 text-[10px] font-medium leading-relaxed text-accent-persian-600"><a class="text-accent-persian-600 underline" rel="noopener noreferrer" target="_blank" href="/startups/industry/identity-management">Identity Management</a></div></div><div class="flex items-center justify-center rounded bg-gray-200 px-2 font-medium"><img alt="Company Industries" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/MarketsIcon.svg" height="20" width="20" class="h-3 w-3" title="Company Industries"/><div class="flex h-[20px] items-center justify-center space-x-1 whitespace-nowrap pl-1 text-[10px] font-medium leading-relaxed text-accent-persian-600"><a class="text-accent-persian-600 underline" rel="noopener noreferrer" target="_blank" href="/startups/industry/privacy-1">Privacy</a></div></div><div class="flex items-center justify-center rounded bg-gray-200 px-2 font-medium"><img alt="Company Industries" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/MarketsIcon.svg" height="20" width="20" class="h-3 w-3" title="Company Industries"/><div class="flex h-[20px] items-center justify-center space-x-1 whitespace-nowrap pl-1 text-[10px] font-medium leading-relaxed text-accent-persian-600"><a class="text-accent-persian-600 underline" rel="noopener noreferrer" target="_blank" href="/startups/industry/software">Software</a></div></div><div class="flex items-center justify-center rounded bg-gray-200 px-2 font-medium"><img alt="Company Industries" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/MarketsIcon.svg" height="20" width="20" class="h-3 w-3" title="Company Industries"/><div class="flex h-[20px] items-center justify-center space-x-1 whitespace-nowrap pl-1 text-[10px] font-medium leading-relaxed text-accent-persian-600"><a class="text-accent-persian-600 underline" rel="noopener noreferrer" target="_blank" href="/startups/industry/data-privacy">Data Privacy</a></div></div><div class="flex items-center justify-center rounded bg-gray-200 px-2 font-medium"><img alt="Company Industries" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/MarketsIcon.svg" height="20" width="20" class="h-3 w-3" title="Company Industries"/><div class="flex h-[20px] items-center justify-center space-x-1 whitespace-nowrap pl-1 text-[10px] font-medium leading-relaxed text-accent-persian-600"><a class="text-accent-persian-600 underline" rel="noopener noreferrer" target="_blank" href="/startups/industry/risk-management">Risk Management</a></div></div><div class="flex items-center justify-center rounded bg-gray-200 px-2 font-medium"><img alt="Company Industries" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/MarketsIcon.svg" height="20" width="20" class="h-3 w-3" title="Company Industries"/><div class="flex h-[20px] items-center justify-center space-x-1 whitespace-nowrap pl-1 text-[10px] font-medium leading-relaxed text-accent-persian-600"><a class="text-accent-persian-600 underline" rel="noopener noreferrer" target="_blank" href="/startups/industry/network-security">Network Security</a></div></div></div><div class="flex w-full space-x-2 text-[10px] text-accent-persian-600 border-t border-gray-300 p-4 pb-6"><ul class="grid w-full grid-cols-2 justify-start gap-2 sm:place-items-center xs:flex xs:flex-row xs:flex-wrap"><li class="styles_tooltip-container__1f8OY rounded px-2 font-medium bg-accent-persian-50"><div class="flex h-[20px] items-center justify-center space-x-1"><svg viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" class="haloIcon" height="12" width="12"><path fill-rule="evenodd" clip-rule="evenodd" d="M5 22a3 3 0 01-3-3v-6a3 3 0 013-3h1.381l3.172-6.342a3 3 0 012.484-1.651l.2-.007h.263a2.5 2.5 0 012.495 2.336L15 4.5V10h3.998a3 3 0 012.971 3.415l-.029.173-1.2 6a3 3 0 01-2.764 2.407l-.178.005H5zm1-10H5a1 1 0 00-1 1v6a1 1 0 001 1h1v-8zm6.5-8h-.264a1 1 0 00-.832.445l-.062.108-3.236 6.472a1 1 0 00-.1.331L8 11.472V20h9.798a1 1 0 00.951-.69l.03-.114 1.2-6a1 1 0 00-.785-1.177l-.097-.014-.099-.005H15a2 2 0 01-1.995-1.85L13 10V4.5a.5.5 0 00-.41-.492L12.5 4z" fill="currentColor"></path></svg><div>4.9</div><div class="line-clamp-1">Highly rated</div><div class="styles_tooltip-text__bYBqF">BigID is highly rated on Glassdoor, with 4.9 out of 5 stars</div></div></li><li class="styles_tooltip-container__1f8OY rounded px-2 font-medium bg-accent-persian-50"><div class="flex h-[20px] items-center justify-center space-x-1"><svg height="12" viewBox="0 0 16 15" width="12" class="haloIcon"><g fill="currentColor"><path d="M3.44 1.433l1.854.737c.04.015.08.023.123.023a8.994 8.994 0 012.527.351c.063.019.13.019.192 0a9.117 9.117 0 013.207-.323.333.333 0 00.149-.022l1.988-.792a.504.504 0 00.053-.913 3.551 3.551 0 00-3.6.06 3.4 3.4 0 00-1.356 1.45.167.167 0 01-.302 0A3.4 3.4 0 006.953.574a3.56 3.56 0 00-3.56-.12.539.539 0 00.047.98zM7.68 6.967h.56c.18 0 .326-.14.334-.319l.024-.557a.333.333 0 00-.168-.304 2.555 2.555 0 01-.2-.126.333.333 0 00-.373 0c-.245.163-.506.3-.779.409a.333.333 0 00-.166.148L4.898 9.874a.333.333 0 00.323.493 14.856 14.856 0 012.83 0 .333.333 0 00.364-.318l.017-.4a.333.333 0 00-.333-.348h-.752a.333.333 0 010-.667h.815c.178 0 .325-.14.333-.317l.016-.334a.333.333 0 00-.334-.349H7.68a.333.333 0 110-.667zM6.647 10.967c-2.771 0-5.871.756-6.263 2.879a.667.667 0 00.656.787h11.404a.5.5 0 00.498-.54c-.184-2.304-3.373-3.126-6.295-3.126z"></path><path d="M15.565 5.385c-1.506-2.908-5.496-2.828-7.467-2.124a.162.162 0 01-.112 0C6.011 2.556 2.021 2.476.515 5.386a.537.537 0 00.451.785c.278.014.59.022.927.022 1.666 0 4.907-.218 6.024-1.448a.168.168 0 01.246 0c1.116 1.229 4.354 1.448 6.024 1.448.334 0 .649-.008.926-.022a.537.537 0 00.452-.786z"></path></g></svg><div>4.3</div><div class="line-clamp-1">Work / Life Balance</div><div class="styles_tooltip-text__bYBqF">Employees rate BigID 4.3/5 on Glassdoor for work / life balance</div></div></li><li class="styles_tooltip-container__1f8OY rounded px-2 font-medium bg-accent-persian-50"><div class="flex h-[20px] items-center justify-center space-x-1"><svg fill="none" height="12" viewBox="0 0 24 24" width="12" class="haloIcon"><path clip-rule="evenodd" d="M24 12C24 18.6274 18.6274 24 12 24C5.37258 24 0 18.6274 0 12C0 5.37258 5.37258 0 12 0C18.6274 0 24 5.37258 24 12ZM22 12C22 17.5228 17.5229 22 12 22C6.47717 22 2.00002 17.5228 2.00002 12C2.00002 6.47714 6.47717 1.99999 12 1.99999C17.5229 1.99999 22 6.47714 22 12ZM17.2567 6.02059C17.4411 6.06514 17.6086 6.1622 17.739 6.30002C17.87 6.43715 17.9584 6.60938 17.9933 6.79578C18.0283 6.98218 18.0084 7.17473 17.936 7.35002L15.211 13.892C15.0884 14.1878 14.9087 14.4565 14.6822 14.6828C14.4557 14.9091 14.1869 15.0886 13.891 15.211L7.349 17.937C7.17347 18.0105 6.98034 18.0312 6.7932 17.9968C6.60607 17.9623 6.43301 17.8741 6.29516 17.7429C6.15731 17.6118 6.06063 17.4433 6.01691 17.2581C5.9732 17.0729 5.98435 16.879 6.049 16.7L8.477 9.95202C8.5986 9.61229 8.79406 9.30377 9.0493 9.04871C9.30453 8.79364 9.61319 8.59839 9.953 8.47702L16.7 6.04902C16.8789 5.98591 17.0723 5.97604 17.2567 6.02059ZM11.0478 13.4252C11.3296 13.6135 11.661 13.714 12 13.714C12.4544 13.7135 12.8901 13.5327 13.2114 13.2114C13.5327 12.8901 13.7135 12.4544 13.714 12C13.714 11.661 13.6135 11.3296 13.4251 11.0478C13.2368 10.7659 12.9691 10.5462 12.6559 10.4165C12.3427 10.2868 11.9981 10.2528 11.6656 10.319C11.3331 10.3851 11.0277 10.5483 10.788 10.788C10.5483 11.0277 10.3851 11.3332 10.3189 11.6656C10.2528 11.9981 10.2867 12.3427 10.4165 12.6559C10.5462 12.9691 10.7659 13.2368 11.0478 13.4252Z" fill="currentColor" fill-rule="evenodd"></path></svg><div>4.9</div><div class="line-clamp-1">Strong Leadership</div><div class="styles_tooltip-text__bYBqF">Employees rate BigID 4.9/5 on Glassdoor for faith in leadership</div></div></li></ul></div><a class="flex items-center justify-center text-sm font-medium text-black" rel="noopener noreferrer" target="_blank" href="/company/bigid">Learn more about BigID <img alt="image" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/ArrowRight.svg" height="20" width="20"/></a></div><div class="mb-8 w-full flex-col space-y-4 pt-4"><div class="relative rounded-lg border border-gray-400 bg-white p-4"><a rel="noopener noreferrer" target="_blank" href="/company/bigid/funding"><h3 class="text-lg font-semibold text-black">Funding</h3></a><div class="mt-4 flex rounded-lg bg-brand-burgandy p-4 text-center"><div class="w-1/2 border-r border-white"><div class="text-xs text-gray-400">AMOUNT RAISED</div><div class="text-m font-semibold text-white">$146.1M</div></div><div class="w-1/2 border-l border-white"><div class="text-xs text-gray-400">FUNDED OVER</div><div class="text-m font-semibold text-white">5 rounds</div></div></div><div class="mt-4 text-lg font-semibold">Rounds</div><div class="flex flex-col gap-0 xs:flex-row"><div class="mt-4 inline-flex items-center text-center"><div class="styles_component__Lh22T styles_medium__XQhxx !z-0 my-auto">C</div><span class="ml-1 text-lg font-semibold">$50,000,000</span></div><div class="inline-flex items-center text-center xs:mt-4"><span class="text-s flex items-center space-x-2 xs:ml-3">Series C - Jan 2020<span class="ml-1 inline-flex h-[20px] w-auto max-w-max place-items-center rounded bg-neutral-200 px-1 text-[10px] font-medium text-neutral-800">+4</span></span></div></div><div class="flex justify-center"><a class="mt-4 flex items-center justify-center text-sm font-medium text-black" rel="noopener noreferrer" target="_blank" href="/company/bigid/funding">View BigID's funding history<img alt="image" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/ArrowRight.svg" height="20" width="20" class="ml-2 h-5 w-5 align-middle"/></a></div></div><div class="relative rounded-lg border border-gray-400 bg-white p-4"><a rel="noopener noreferrer" target="_blank" href="/company/bigid/culture_and_benefits"><h3 class="text-lg font-semibold text-black">Perks</h3></a><div class="grid w-full grid-cols-1 gap-4 sm:grid-cols-3 max-xs:grid-cols-2"><div class="mt-4 flex items-start"><div class="mt-1 flex h-10 min-w-[2.5rem] items-center justify-center rounded-lg bg-accent-persian-50 text-accent-persian-600"><svg height="32" id="hospital-shield_svg__Regular" viewBox="0 0 24 24" width="32" class="h-6 w-6"><defs><style>.hospital-shield_svg__cls-1{fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.5px}</style></defs><path class="hospital-shield_svg__cls-1" d="M17.25 9a.75.75 0 0 0-.75-.75h-2.25V6a.75.75 0 0 0-.75-.75h-3a.75.75 0 0 0-.75.75v2.25H7.5a.75.75 0 0 0-.75.75v3a.75.75 0 0 0 .75.75h2.25V15a.75.75 0 0 0 .75.75h3a.75.75 0 0 0 .75-.75v-2.25h2.25a.75.75 0 0 0 .75-.75z"></path><path class="hospital-shield_svg__cls-1" d="M2.25 3.923v7.614A11.907 11.907 0 0 0 9.882 22.65l1.041.4a3 3 0 0 0 2.154 0l1.041-.4a11.907 11.907 0 0 0 7.632-11.113V3.923a1.486 1.486 0 0 0-.868-1.362A21.7 21.7 0 0 0 12 .75a21.7 21.7 0 0 0-8.882 1.811 1.486 1.486 0 0 0-.868 1.362z"></path></svg></div><div class="h-full pl-2"><span class="text-md font-medium leading-none">Benefits</span><div class="text-sm text-neutral-500">We take care of each other, whether that’s insurance coverage, retirement funds or parental leave.</div></div></div><div class="mt-4 flex items-start"><div class="mt-1 flex h-10 min-w-[2.5rem] items-center justify-center rounded-lg bg-accent-persian-50 text-accent-persian-600"><svg height="32" viewBox="0 0 24 24" width="32" class="h-6 w-6"><defs><style>.a{fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.5px;}</style></defs><line class="a" x1="0.75" x2="23.25" y1="23.25" y2="23.25"></line><path class="a" d="M6,17.25H3a.75.75,0,0,0-.75.75v5.25h4.5V18A.75.75,0,0,0,6,17.25Z"></path><path class="a" d="M13.5,9.75h-3a.75.75,0,0,0-.75.75V23.25h4.5V10.5A.75.75,0,0,0,13.5,9.75Z"></path><path class="a" d="M21,12.75H18a.75.75,0,0,0-.75.75v9.75h4.5V13.5A.75.75,0,0,0,21,12.75Z"></path><polyline class="a" points="23.25 5.25 23.25 0.75 18.75 0.75"></polyline><path class="a" d="M23.25.75,18.2,5.8a2.249,2.249,0,0,1-2.237.564L10.254,4.838a2.251,2.251,0,0,0-2.172.583L2.25,11.253"></path></svg></div><div class="h-full pl-2"><span class="text-md font-medium leading-none">Stock Options</span><div class="text-sm text-neutral-500">Everyone deserves a piece of what we are making</div></div></div><div class="mt-4 flex items-start"><div class="mt-1 flex h-10 min-w-[2.5rem] items-center justify-center rounded-lg bg-accent-persian-50 text-accent-persian-600"><svg height="32" id="beach-palm-water_svg__Regular" viewBox="0 0 24 24" width="32" class="h-6 w-6"><defs><style>.beach-palm-water_svg__cls-1{fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.5px}</style></defs><path class="beach-palm-water_svg__cls-1" d="M21 18.55a20.2 20.2 0 0 0-9-1.8 20.2 20.2 0 0 0-9 1.8M15.752 8.477l-.767 8.433M8.906 16.922l4.946-9.067M13.852 7.855l8.276 2.709A.75.75 0 0 0 23.1 9.7a4.73 4.73 0 0 0-3.6-4.016 6.814 6.814 0 0 0-2.4-.082M13.852 7.855L6.317 9.9a.75.75 0 0 1-.934-.873A4.756 4.756 0 0 1 9 4.937a6.347 6.347 0 0 1 3.112.079"></path><path class="beach-palm-water_svg__cls-1" d="M18.7 5.567l3.1-3.116a.747.747 0 0 0-.21-1.211 4.871 4.871 0 0 0-5.089.51 3.7 3.7 0 0 0-1.282 2.01M10.3 4.784L8.348 2.668a.747.747 0 0 1 .392-1.242 13.166 13.166 0 0 1 2.51-.239 5.084 5.084 0 0 1 3.968 2.573M.75 23.25a5.511 5.511 0 0 0 4.5-1.5 4.547 4.547 0 0 0 6.75 0 4.547 4.547 0 0 0 6.75 0 5.511 5.511 0 0 0 4.5 1.5"></path></svg></div><div class="h-full pl-2"><span class="text-md font-medium leading-none">Time Off</span><div class="text-sm text-neutral-500">Work life balance is very important to us, we encourage our employees to take the time they need</div></div></div><div class="mt-4 flex items-start"><div class="mt-1 flex h-10 min-w-[2.5rem] items-center justify-center rounded-lg bg-accent-persian-50 text-accent-persian-600"><svg height="32" id="party-confetti_svg__Regular" viewBox="0 0 24 24" width="32" class="h-6 w-6"><defs><style>.party-confetti_svg__cls-1{fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.5px}</style></defs><ellipse class="party-confetti_svg__cls-1" cx="11.531" cy="12.469" rx="2.625" ry="5.25" transform="rotate(-45 11.531 12.47)"></ellipse><path class="party-confetti_svg__cls-1" d="M7.4 9.7L.888 21.121a1.5 1.5 0 0 0 1.991 1.991L14.3 16.605M15.773 7.7a.375.375 0 0 1 0 .531M15.243 7.7a.375.375 0 0 1 .53 0M15.243 8.227a.377.377 0 0 1 0-.531M15.773 8.227a.375.375 0 0 1-.53 0M20.016 3.454a.374.374 0 0 1 0 .53M19.486 3.454a.374.374 0 0 1 .53 0M19.486 3.984a.374.374 0 0 1 0-.53M20.016 3.984a.375.375 0 0 1-.53 0M20.016 14.06a.375.375 0 0 1 0 .531M19.486 14.06a.375.375 0 0 1 .53 0M19.486 14.591a.375.375 0 0 1 0-.531M20.016 14.591a.375.375 0 0 1-.53 0M8.349 4.514a.377.377 0 0 1 0 .531M7.819 4.514a.375.375 0 0 1 .53 0M7.819 5.045a.375.375 0 0 1 0-.531M8.349 5.045a.375.375 0 0 1-.53 0M12.857.75a13.836 13.836 0 0 1-.531 5.62M16.569 2.128l-.53 2.651M23.25 11.143a13.836 13.836 0 0 0-5.62.531M21.872 7.431l-2.651.53"></path></svg></div><div class="h-full pl-2"><span class="text-md font-medium leading-none">Team Outings</span><div class="text-sm text-neutral-500">We take the time to celebrate and reward our team – whether that’s lunch, happy hour or a sports outing!</div></div></div></div><div class="mt-4 flex justify-center"><a class="mt-4 flex items-center justify-center text-sm font-medium text-black" rel="noopener noreferrer" target="_blank" href="/company/bigid/culture_and_benefits">Explore BigID's perks and benefits<img alt="image" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/ArrowRight.svg" height="20" width="20" class="ml-2 h-5 w-5 align-middle"/></a></div></div><div class="relative rounded-lg border border-gray-400 bg-white p-4 md:col-span-2"><a rel="noopener noreferrer" target="_blank" href="/company/bigid/people"><h3 class="text-lg font-semibold text-black">Founders</h3></a><div class="x mt-6 flex flex-col space-y-4 sm:flex-row sm:flex-wrap sm:space-x-4 sm:space-y-0"><div class="flex rounded-lg border border-gray-400 p-4 sm:w-[calc(33%_-_11px)]"><div><span class="text-lg font-semibold text-black">Nimrod Vax</span><div class="text-md font-normal"><span>Founder</span><span> • 3 years</span></div><div class="text-sm font-normal">Boston</div></div><div class="my-auto ml-auto"><img alt="image" loading="lazy" src="/cdn-cgi/image/width=112,height=112,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/https://photos.wellfound.com/users/1906064-medium_jpg?1454354054" height="56" width="56" class="h-14 w-14 rounded-2xl object-contain"/></div></div><div class="flex rounded-lg border border-gray-400 p-4 sm:w-[calc(33%_-_11px)]"><div><span class="text-lg font-semibold text-black">Dimitri Sirota</span><div class="text-md font-normal"><span>Founder</span><span> • 3 years</span></div><div class="text-sm font-normal">New York City</div></div><div class="my-auto ml-auto"><img alt="image" loading="lazy" src="/cdn-cgi/image/width=112,height=112,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/https://photos.wellfound.com/users/239655-medium_jpg?1405542502" height="56" width="56" class="h-14 w-14 rounded-2xl object-contain"/></div></div></div><a class="mt-7 flex items-center justify-center text-sm font-medium text-black" rel="noopener noreferrer" target="_blank" href="/company/bigid/people">View the team <img alt="image" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/ArrowRight.svg" height="20" width="20"/></a></div></div></div><div class="mb-6 mt-6 rounded-xl border border-neutral-200 px-6 py-6"><h2 class="text-2xl font-semibold">Similar Jobs</h2><div class="mt-6 grid gap-x-4 gap-y-4 sm:grid-cols-3"><div class="flex flex-col rounded-lg border border-gray-400 sm:min-h-[353px]"><header class="grow"><div class="h-12 rounded-t-lg" style="background-color:#FAFAFA;opacity:0.85"></div><a class="relative -top-8 left-4 flex 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