Help Desk | ASPEN

<!DOCTYPE html> <html> <head> <meta charset="utf-8" /> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <title>Help Desk | ASPEN</title> <meta name="description" content="ASPEN | EC-Council"> <meta name="author" content="EC-Council"> <meta name='robots' content='noindex, nofollow' /> <meta name="google-site-verification" content="W2g-z-dKvSbdXtkgBZJftezREfoO1z8Eu9sZhIfPMnI" /> <meta name="referrer" content="Same-origin" />  <meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=1">  <link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/intl-tel-input@24.4.0/build/css/intlTelInput.css">  <link rel="shortcut icon" href="/Content/assets/images/favicon.png"> <link href='https://fonts.googleapis.com/css?family=Oswald:400,100,300,500,700%7CLato:400,300,700,900&subset=latin,latin-ext' rel='stylesheet' type='text/css'>  <link rel="stylesheet" href="/Content/assets/css/assets.css">  <link rel="stylesheet" href="/Content/assets/revolution/fonts/pe-icon-7-stroke/css/pe-icon-7-stroke.css" type="text/css"> <link rel="stylesheet" href="/Content/assets/revolution/css/settings.css" type="text/css"> <link rel="stylesheet" href="/Content/assets/revolution/css/navigation.css" type="text/css">  <link rel="stylesheet" href="/Content/assets/css/style.css"> <link rel="stylesheet" href="/Content/assets/css/shortcodes.css"> <link id="theme_css" rel="stylesheet" href="/Content/assets/css/light.css"> <link id="skin_css" rel="stylesheet" href="/Content/assets/css/skins/default.css"> <link href="/Content/assets/css/shop.css" rel="stylesheet" /> <link href="/Content/assets/css/mystyle.css" rel="stylesheet" /> <script src="/Scripts/CustomScripts/jquery-3.7.1.min.js"></script> <link href="/Content/assets/css/pickmeup.css" rel="stylesheet" /> <link href="/Content/jquery1.9.2.css" rel="stylesheet" /> <link href="/Content/skins/flat/blue.css" rel="stylesheet" /> <style> html, body { margin: 0; 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Please provide your name and phone number below, and one of our agents will call you back as soon as possible.</p> <div class="mb-3" style="margin-top:5px;"> <label for="Name" class="form-label" style="font-weight:700">Your Name <span style="color:red;font-size:15px">*</span></label> <input class="form-control" id="txtName" placeholder="Enter your name" required> </div> <div class="mb-3" style=" display: flex; margin-top: 15px; flex-direction: column;"> <label for="phoneNumber" class="form-label" style="font-weight:700">Your Phone Number <span style="color:red">*</span></label> <input class="form-control" type="tel" id="txtphonenumber" name="txtphonenumber" placeholder="Enter your phone number" required> </div> <br /> <div id="responseMessage"></div> </div> <div class="modal-footer"> <button type="button" class="btn btn-danger" data-dismiss="modal">Close</button> <button type="button" id="btnRequestCall" class="btn btn-success">Request a call</button> </div> </div> </div> </div> <style> .tabs.vertical .nav-tabs { float: left; width: 20%; border-bottom: 0; } .tabs.vertical .tab-content { margin-left: 20%; } </style> <div class="sm-padding"> <div class="container"> <div class="col-md-12"> <div class="heading main m-b-0"> <h4> <span class="main-color">Student</span> Services<span class="pull-right gd-clr"></span> </h4><b class="head-sep"><u></u></b> </div> <div class="tabs bordered gr-bg vertical font-16"> <ul class="nav nav-tabs"> <li class="active"><a href="#faq01" data-toggle="tab">Aspen Support</a></li> <li><a href="#faq1" data-toggle="tab">Reset / Update Password</a></li> <li><a href="#faq2" data-toggle="tab">Access Courseware </a></li> <li><a href="#faq3" data-toggle="tab">Evaluation & Certificate of Attendance</a></li> <li><a href="#faq4" data-toggle="tab">Score transcript & Certification</a></li> <li><a href="#faq5" data-toggle="tab">Manage ECEs</a></li> <li><a href="#faq6" data-toggle="tab">Membership Fee Invoice</a></li> <li><a href="https://cert.eccouncil.org/retired-certification.html" target="_blank">Retired Certifications</a></li> <li><a href="#faq7" data-toggle="tab">User Guides</a></li> </ul>  <div class="tab-content"> <div class="tab-pane fade in active font-16" id="faq01" style="min-height: 400px;"> <p><stong class="main-color">Live Chat</stong> is available to assist you at the bottom right.</p> <p>Should you not find what you are looking for in this self-help section, chat with one of our representatives <stong class="main-color">NOW.</stong></p> <img src="/Content/assets/images/faq/Aspen.png" class="img-responsive" alt="image"><br /> </div> <div class="tab-pane fade font-16" id="faq1" style="min-height: 500px;"> <h3 class="main-color heading style3">Reset Password</h3> <p>Click on below link to reset your account password.</p> <p> <a target="_blank" href="https://aspen.eccouncil.org/Account/ForgotPassword" class="main-color">https://aspen.eccouncil.org/Account/ForgotPassword</a> </p> <p>Please enter your registered e-mail address and an e-mail will be sent to you with instructions for resetting your password.</p> <h3 class="main-color heading style3">Update Password</h3> <p class="heading style3"><strong>Step 1: </strong> Login into your Aspen account at <a href="https://aspen.eccouncil.org/" class="main-color" target="_blank"> https://aspen.eccouncil.org/</a></p> <img src="/Content/assets/images/faq/resetpassword1.png" alt="image"><br /> <p class="heading style3"><strong>Step 2: </strong> After login, click on My Profile and select Manage Password tab.</p> <img src="/Content/assets/images/faq/resetpassword2.png" alt="image"><br /><br /> <p class="heading style3"><strong>Step 3: </strong> In the Manage Password section, update the following fields:</p> <img src="/Content/assets/images/faq/resetpassword3.png" alt="image"><br /> <p> Note:* Your New Password and Confirm Password should be same.</p> </div> <div class="tab-pane fade font-16" id="faq2" style="min-height: 500px;"> <p>Step by Step instructions to help you…..</p> <ul style="list-style-image:url('../../Content/assets/images/list-icon.png')"> <li>Download your electronic Courseware </li> <li>Download your Lab Manuals </li> <li>Download your Tools </li> </ul> <p class="heading style3"><strong>Step 1: </strong> Login into your Aspen account at <a href="https://aspen.eccouncil.org/" class="main-color" target="_blank"> https://aspen.eccouncil.org/</a></p> <img src="/Content/assets/images/faq/login1.png" alt="img"><br /> <p class="heading style3"><strong>Step 2: </strong>Click on <strong>"My Courses"</strong> </p> <img src="/Content/assets/images/faq/my-course.png" alt="img"> <p><strong>Note:</strong> If you have not subscribed yet, you can proceed to submit your subscription / access code by clicking on <b>"Submit Subscription Code"</b>.</p> <img src="/Content/assets/images/faq/my-course1.png" alt="img"><br /><br /> <p class="heading style3"><strong>Step 3: </strong>Click on <strong>“Instructions“</strong> </p> <img src="/Content/assets/images/faq/instruction.png" alt="img"><br /><br /> <p class="heading style3 m-t-2"><strong>Step 4: </strong>Click on <strong>“OPEN E-BOOK"</strong></p> <img src="/Content/assets/images/faq/open_file.png" alt="img"> </div> <div class="tab-pane fade font-16" id="faq3" style="min-height: 500px;"> <p class="heading style3"><strong>Step 1: </strong>Login to your Aspen account at <a target="_blank" href="https://aspen.eccouncil.org/" class="main-color"> https://aspen.eccouncil.org/</a></p> <p class="heading style3"><strong>Step 2: </strong>Click on <strong>"My Courses"</strong> </p> <p class="heading style3"><strong>Step 3: </strong>Click on <strong>“Evaluation”</strong> </p> <img src="/Content/assets/images/faq/evalution.png" alt="image"><br /> <p class="heading style3"><strong>Step 4: </strong>Proceed to submit your course evaluation.</p> <p><b>Note:</b> Should your training be incomplete, you will need to agree to proceed with the evaluation.</p> <img src="/Content/assets/images/faq/evalution1.png" alt="image"><br /><br /> <p class="m-t-1 heading style3"><strong>Step 4: </strong>Download your certificate of attendance</p> <img src="/Content/assets/images/faq/evalution2.png" alt="images"><br /> </div> <div class="tab-pane fade font-16" id="faq4" style="min-height: 500px;"> <p class="heading style3"><strong>Step 1:</strong> Login into your Aspen account at <a href="https://aspen.eccouncil.org/" class="main-color" target="_blank"> https://aspen.eccouncil.org/</a></p> <p class="heading style3"><strong>Step 2: </strong>Click on <strong> “Certificate“ </strong>under My Courses.</p> <img src="/Content/assets/images/faq/scrore.png" alt="image"><br /> <p class="heading style3"><strong>Step 3: </strong>Click on the Download option to access the transcript, certificate, logo & guidelines</p> <img src="/Content/assets/images/faq/scrore1.png" alt="image"><br /> </div> <div class="tab-pane fade font-16" id="faq5" style="min-height: 500px;"> <p>Please follow the procedure below to add the events.</p> <p class="heading style3"><strong>Step 1: </strong>Login to your Aspen account at <a href="https://aspen.eccouncil.org/" class="main-color" target="_blank"> https://aspen.eccouncil.org/</a></p> <img src="/Content/assets/images/faq/manage.jpg" alt="images"><br /> <p class="heading style3 m-t-2"><strong>Step 2: </strong>Click on <strong>"My Courses"</strong> tab and then Click on <strong>"ECE Status"</strong></p> <img src="/Content/assets/images/faq/manage1.png" alt="image"><br /> <p class="heading style3 m-t-2"><strong>Step 3: </strong>Click on <strong>"Manage My Events"</strong> </p> <img src="/Content/assets/images/faq/manage2.jpg" alt="image"><br /> <p class="heading style3 m-t-2"><strong>Step 4: </strong>Click on <strong>"Add New Event"</strong></p> <img src="/Content/assets/images/faq/manage3.jpg" alt="image"><br /> <p class="heading style3 m-t-2"><strong>Step 5: </strong> Here you will find option <strong>"Add Event"</strong>.</p> <img src="/Content/assets/images/faq/manage4.jpg" alt="image"><br /> </div> <div class="tab-pane fade font-16" id="faq6" style="min-height: 500px;"> <p>For convenience of our member group, EC-Council has enabled membership fee payment invoice on Aspen from where the members can generate and download their invoice after making the payment. </p> <p>Please follow the steps mentioned below to download your invoice. </p> <p class="heading style3"><strong>Step 1: </strong>Login to your Aspen account at <strong><a href="https://aspen.eccouncil.org/" class="main-color" target="_blank">https://aspen.eccouncil.org/</a></strong></p> <img src="/Content/assets/images/faq/membership.jpg" alt="image"><br /> <p class="heading style3 m-t-2"><strong>Step 2: </strong>Click on <strong>“My Courses”</strong></p> <img src="/Content/assets/images/faq/membership1.jpg" alt="image"><br /> <p class="heading style3 m-t-2"><strong>Step 3: </strong>Click on <strong>“Invoice”</strong> to generate your payment invoice</p> <img src="/Content/assets/images/faq/membership2.png" alt="image"><br /> </div> <div class="tab-pane fade font-16" id="faq7" style="min-height: 500px;width: 100%;overflow: hidden"> <div><a href="/Docs/UserGuides/Instructions-AccessCourseware,LabManual,Tools.pdf" target="_blank" class="btn btn-square main-bg" style="margin-bottom: 15px; white-space: normal;">Instructions - Access eCourseware, Lab Manuals, Tools</a></div> <div><a href="/Docs/UserGuides/Instructions-Eval,COA,Voucher.pdf" target="_blank" class="btn btn-square main-bg" style="margin-bottom: 10px; white-space: normal;">Instructions - Eval, COA, Voucher</a></div> </div> </div> </div> </div> <hr> <div class="col-md-12 m-t-2"> <div class="heading main m-b-0"> <h4 class="pt-20"> <span class="main-color">Training</span> Partner & Instructor<span class="pull-right gd-clr"></span> </h4><b class="head-sep"><u></u></b> </div> <div class="tabs bordered gr-bg vertical font-16"> <ul class="nav nav-tabs"> <li class="active"><a href="#faq11" data-toggle="tab">Marketing Material & Sales/ Product Training</a></li> <li><a href="#faq12" data-toggle="tab">Manage Orders</a></li> <li><a href="#faq13" data-toggle="tab">Manage Classes</a></li> <li><a href="#faq14" data-toggle="tab">Instructor Access</a></li> <li><a href="#faq15" data-toggle="tab">FAQ</a></li> </ul>  <div class="tab-content"> <div class="tab-pane fade in active font-16" id="faq11"> <h4>Access is only available for Authorized Training Partners only</h4> <p>Marketing Material & Sales/ Product Training</p> <p class="heading style3"><strong>Step 1: </strong>Login into Aspen Account at <a href="https://aspen.eccouncil.org/" class="main-color" target="_blank">https://aspen.eccouncil.org/</a></p> <img src="/Content/assets/images/faq/marketing.png" alt="image"><br /> <p class="heading style3"><strong>Step 2: </strong>Click on <strong>“ Marketing Material”</strong> under<strong> “Training Partner” </strong>in the main menu</p> <img src="/Content/assets/images/faq/marketing1.png" alt="image"><br /><br /> <p>To access the trainings that can be used for sales and product information navigate to the <strong>“Training Library”</strong> section under<strong> “Training Partner”</strong> in the main menu.</p> <img src="/Content/assets/images/faq/marketing2.png" alt="image"><br /> </div> <div class="tab-pane fade font-16" id="faq12"> <h4>Access is only available for Authorized Training Partners only</h4> <p class="heading style3"><strong>Step 1: </strong>Login into Aspen Account at <a href="https://aspen.eccouncil.org/" class="main-color" target="_blank">https://aspen.eccouncil.org/</a></p> <img src="/Content/assets/images/faq/manage_orders.png" alt="image"><br /> <p class="heading style3"><strong>Step 2: </strong>Click on <strong>“Manage Order”</strong> under <strong>“Training Partner”</strong> in the main menu</p> <p>You can choose to download or view the current status of the order by clicking on the <strong>“Action”</strong> icon.</p> <img src="/Content/assets/images/faq/manage_orders1.png" alt="image"><br /> </div> <div class="tab-pane fade font-16" id="faq13"> <h4>Access is only available for Authorized Training Partners only</h4> <p><strong>Step 1: </strong>Login into Aspen Account at <a href="https://aspen.eccouncil.org/" class="main-color" target="_blank">https://aspen.eccouncil.org/</a></p> <img src="/Content/assets/images/faq/manage_classes.png" alt="image"><br /> <p class="heading style3"><strong>Step 2: </strong>Click on <strong> “Manage Training Classes”</strong> under <strong>“Training Partner” </strong>in the main menu</p> <p>You can choose to download or view the current status of the order by clicking on the <strong>“Action” </strong>icon.</p> <p>You can add new classes as well download registrations for your existing classes in this section </p> <img src="/Content/assets/images/faq/manage_classes1.png" alt="image"><br /> </div> <div class="tab-pane fade font-16" id="faq14"> <h4>Access is only available for Authorized Instructor only</h4> <p class="heading style3"><strong>Step 1: </strong>Login into Aspen Account at <a href="https://aspen.eccouncil.org/" class="main-color" target="_blank">https://aspen.eccouncil.org/</a></p> <img src="/Content/assets/images/faq/instructor.png" alt="image"><br /> <p class="heading style3"><strong>Step 2: </strong>Click on <strong>“Instructor Material”</strong> under <strong>“Instructor”</strong> in the main menu</p> <p>You can choose from the dropdown the material you wish to view</p> <p>You can add new classes as well download registrations for your existing classes in this section </p> <img src="/Content/assets/images/faq/instructor1.png" alt="image"><br /> </div> <div id="faq15" class="tab-pane fade font-16"> <div id="acc_1" class="accordion"> <div class="panel"> <h5 class="acc-head"> <a href="#c1" data-toggle="collapse" data-parent="#acc_1" class="collapsed font-16" aria-expanded="false">1. Are all services such as my eCourseware access, Evals and Certificate of Attendance(COA), Certification Certificates, EC-Council Continuing Education Credits (ECE) and more currently available in ASPEN?</a> </h5> <div class="acc-body collapse" id="c1" aria-expanded="false"> <div class="acc-content font-16"> <p> Yes, all services and features are currently available within ASPEN. </p> </div> </div> </div> <div class="panel"> <h5 class="acc-head"> <a href="#c2" data-toggle="collapse" data-parent="#acc_1" class="collapsed font-16" aria-expanded="false">2. How can I support my students through navigating the ASPEN portal?</a> </h5> <div class="acc-body collapse" id="c2" aria-expanded="false"> <div class="acc-content font-16"> <p> Please direct your students to the link below which will help them navigate through the ASPEN portal with ease; <a href="https://aspen.eccouncil.org/Home/Helpdesk"> <span class="main-color">https://aspen.eccouncil.org/Home/Helpdesk</span></a>.Additional questions can be directed to ASPEN Support, or to our EC-Council representative. </p> </div> </div> </div> <div class="panel"> <h5 class="acc-head"> <a href="#c3" data-toggle="collapse" data-parent="#acc_1" class="collapsed font-16" aria-expanded="false">3. Do I need to register a new account within ASPEN?</a> </h5> <div class="acc-body collapse" id="c3" aria-expanded="false"> <div class="acc-content font-16"> <p> No, you do not need to register a new account within ASPEN. Your existing ASPEN credentials can be used to login to the new portal. If you need assistance logging in, please contact us at <a href="/cdn-cgi/l/email-protection#e1929491918e9395a18482828e948f82888dcf8e9386"> <span class="main-color"><span class="__cf_email__" data-cfemail="fb888e8b8b94898fbb9e9898948e95989297d594899c">[email protected]</span></span></a>. </p> </div> </div> </div> <div class="panel"> <h5 class="acc-head"> <a href="#c4" data-toggle="collapse" data-parent="#acc_1" class="collapsed font-16" aria-expanded="false">4. Do these new benefits and features impact courseware prices or membership fee’s?</a> </h5> <div class="acc-body collapse" id="c4" aria-expanded="false"> <div class="acc-content font-16"> <p> No, this upgrade does not impact the pricing schedules for courseware, ancillaries, and member fee’s. Please refer to your specific region’s pricing schedule, or contact your EC-Council representative for more information. </p> </div> </div> </div> <div class="panel"> <h5 class="acc-head"> <a href="#c5" data-toggle="collapse" data-parent="#acc_1" class="collapsed font-16" aria-expanded="false">5. Does the ordering process change for ATC partners?</a> </h5> <div class="acc-body collapse" id="c5" aria-expanded="false"> <div class="acc-content font-16"> <p> No, the ordering process for ATC’s does not change. Please continue to order through your standard distributor. </p> </div> </div> </div> <div class="panel"> <h5 class="acc-head"> <a href="#c6" data-toggle="collapse" data-parent="#acc_1" class="collapsed font-16" aria-expanded="false">6. Does the order fulfilment process change?</a> </h5> <div class="acc-body collapse" id="c6" aria-expanded="false"> <div class="acc-content font-16"> <p> Yes, to make the order process and student experience easier, EC-Council will be migrating to “Subscription” codes. This means that Access Codes and Eval Codes will now be offered in the form of one single Subscription Code which will unlock the same resources. </p> </div> </div> </div> <div class="panel"> <h5 class="acc-head"> <a href="#c7" data-toggle="collapse" data-parent="#acc_1" class="collapsed font-16" aria-expanded="false">7. Will Access and Eval codes distributed prior June 1st, 2018 still work in the new ASPEN portal?</a> </h5> <div class="acc-body collapse" id="c7" aria-expanded="false"> <div class="acc-content font-16"> <p> For codes distributed prior June 1st, 2018, students can continue to use the codes to activate their access as per instructions provide earlier. </p> </div> </div> </div> <div class="panel"> <h5 class="acc-head"> <a href="#c8" data-toggle="collapse" data-parent="#acc_1" class="collapsed font-16" aria-expanded="false">8. How will I receive the ordered kits?</a> </h5> <div class="acc-body collapse" id="c8" aria-expanded="false"> <div class="acc-content font-16"> <p> Please consult your regional distributor regarding order fulfilment. Depending on your region, ATC partners may be able to download subscription codes directly within their ASPEN accounts. <br /> <b>Step 1:</b> Please visit https://aspen.eccouncil.org/AccreditedTrainingCenter and enter your ASPEN login credentials. <br /> <b>Step 2:</b> Navigate to "Manage Order Kits" <br /> <b>Step 3:</b> Download your subscription codes by selecting the date. (e.g. 21 June, 2018) <br /> Please note that these Access codes are valid for one year only. For more information, please write to us at <a href="/cdn-cgi/l/email-protection#711e03151403020401011e0305311412121e041f12181d5f1e0316"><span class="main-color"><span class="__cf_email__" data-cfemail="5e312c3a3b2c2d2b2e2e312c2a1e3b3d3d312b303d373270312c39">[email protected]</span></span></a>. <br /> If you have also ordered a print kit, you will receive your shipments tracking details in 3-7 business days. </p> </div> </div> </div> <div class="panel"> <h5 class="acc-head"> <a href="#c9" data-toggle="collapse" data-parent="#acc_1" class="collapsed font-16" aria-expanded="false">9. Will I be notified when my order is ready?</a> </h5> <div class="acc-body collapse" id="c9" aria-expanded="false"> <div class="acc-content font-16"> <p> Yes you will receive an email alert when your order is ready. This email will be sent to the email ID registered as the primary ATC contact person for <a href="/cdn-cgi/l/email-protection#87e6f4f7e2e9c7e2e4e4e8f2e9e4eeeba9e8f5e0"><span class="main-color"><span class="__cf_email__" data-cfemail="4f2e3c3f2a210f2a2c2c203a212c262361203d28">[email protected]</span></span></a>. </p> </div> </div> </div> <div class="panel"> <h5 class="acc-head"> <a href="#c10" data-toggle="collapse" data-parent="#acc_1" class="collapsed font-16" aria-expanded="false">10. How can I identify recent orders placed within ASPEN?</a> </h5> <div class="acc-body collapse" id="c10" aria-expanded="false"> <div class="acc-content font-16"> <p> All orders will display the date, invoice number, and a unique order ID. This information will help you identify your orders. </p> </div> </div> </div> <div class="panel"> <h5 class="acc-head"> <a href="#c11" data-toggle="collapse" data-parent="#acc_1" class="collapsed font-16" aria-expanded="false">11. Can I check the validity and status of Subscription codes within my ATC account to see which codes may have been used?</a> </h5> <div class="acc-body collapse" id="c11" aria-expanded="false"> <div class="acc-content font-16"> <p> Yes, you can check the status of each codes at any point within ASPEN under your ATC account by clicking on the “View” icon next to each order. </p> </div> </div> </div> <div class="panel"> <h5 class="acc-head"> <a href="#c12" data-toggle="collapse" data-parent="#acc_1" class="collapsed font-16" aria-expanded="false">12. As an ATC, would I be able to check the details of the students who redeem codes within ASPEN?</a> </h5> <div class="acc-body collapse" id="c12" aria-expanded="false"> <div class="acc-content font-16"> <p> Yes, you can now check the details of the students who have used the code by clicking the “View” icon under : <b> “VIEW SUBSCRIPTION CODES”</b> </p> </div> </div> </div> <div class="panel"> <h5 class="acc-head"> <a href="#c13" data-toggle="collapse" data-parent="#acc_1" class="collapsed font-16" aria-expanded="false">13. What are the steps involved in activating learning resources including eCourseware, labs, tools, etc.?</a> </h5> <div class="acc-body collapse" id="c13" aria-expanded="false"> <div class="acc-content font-16"> <p> Instructions for Downloading the eCourseware, labs, tools, etc. are as below: <br /> <ul style="list-style:url('../../Content/assets/images/list-icon.png')"> <li>Register and Login to the ASPEN.</li> <li>Once successfully logged in, click the <b>SUBMIT SUBSCRIPTION CODE</b> button. A <b>Submit Subscription Code</b> window will pop-up. Please enter the Subscription code (Or e-courseware Access code issued prior to 6/30.2018) in the <b>Subscription Code</b> field and click <b>SUBMIT</b>.</li> <li>If your Subscription/Access code is valid, you will see your course listed under <b>My Courses</b>.</li> <li>Click the <b>TRAINING</b> button under the course to access the e-Courseware, Lab Manuals, and Tools in the <b>Training area</b>. Follow the instructions in the Instructions tab to download and view the files.</li> <li>If you or your students require assistance, please contact <a href="/cdn-cgi/l/email-protection#8ffcfaffffe0fdfbcfeaecece0fae1ece6e3a1e0fde8"><span class="main-color"><span class="__cf_email__" data-cfemail="12616762627d6066527771717d677c717b7e3c7d6075">[email protected]</span></span></a></li> </ul> </p> </div> </div> </div> <div class="panel"> <h5 class="acc-head"> <a href="#c14" data-toggle="collapse" data-parent="#acc_1" class="collapsed font-16" aria-expanded="false">14. How long will eCourseware be available for my students?</a> </h5> <div class="acc-body collapse" id="c14" aria-expanded="false"> <div class="acc-content font-16"> <p> eCourseware access is valid for 1 – 2 years from the date of activation depending on your agreement with EC-Council. </p> </div> </div> </div> <div class="panel"> <h5 class="acc-head"> <a href="#c15" data-toggle="collapse" data-parent="#acc_1" class="collapsed font-16" aria-expanded="false">15. What is the validity of the eCourseware?</a> </h5> <div class="acc-body collapse" id="c15" aria-expanded="false"> <div class="acc-content font-16"> <p> The eCourseware access is valid for 1 year/ 2 years (depending on your agreement with EC-Council) from date of activation. </p> </div> </div> </div> <div class="panel"> <h5 class="acc-head"> <a href="#c16" data-toggle="collapse" data-parent="#acc_1" class="collapsed font-16" aria-expanded="false">15. Can the course Evaluation be completed before a student completes his or her training?</a> </h5> <div class="acc-body collapse" id="c16" aria-expanded="false"> <div class="acc-content font-16"> <p> No, it is suggested that a student completes and marks all modules as “Completed” within a course before he or she can proceed with his or her course evaluation. <br /> <b>Please Note:</b> If all modules within the eCourseware are not market as complete and the student wishes to proceed with the evaluation, he/she can do so by clicking the "I Confirm. Proceed to Evaluation" button in the evaluation area. </p> </div> </div> </div> <div class="panel"> <h5 class="acc-head"> <a href="#c17" data-toggle="collapse" data-parent="#acc_1" class="collapsed font-16" aria-expanded="false">16. How will the students receive the exam voucher codes?</a> </h5> <div class="acc-body collapse" id="c17" aria-expanded="false"> <div class="acc-content font-16"> <p> Student will receive the exam vouchers at their registered email once they successfully submit the class evaluation after the course </p> </div> </div> </div> <div class="panel"> <h5 class="acc-head"> <a href="#c18" data-toggle="collapse" data-parent="#acc_1" class="collapsed font-16" aria-expanded="false">17. Is an Evaluation, or Eval code required to download the class Certificate of Attendance, providing exam eligibility?</a> </h5> <div class="acc-body collapse" id="c18" aria-expanded="false"> <div class="acc-content font-16"> <p> No an Evaluation, or Eval code is not required. Evaluation processes will be enabled in student accounts automatically when they redeem their Subscription code. </p> </div> </div> </div> <div class="panel"> <h5 class="acc-head"> <a href="#c19" data-toggle="collapse" data-parent="#acc_1" class="collapsed font-16" aria-expanded="false">18. How does a student receive his or her Certificate of Attendance?</a> </h5> <div class="acc-body collapse" id="c19" aria-expanded="false"> <div class="acc-content font-16"> <p> Once successfully logged into ASPEN and after the full course completion, students can click on the <b>Evaluation</b> button listed under <b>My Courses</b> to proceed with this process. <br /> <b>Please Note:</b> If all training modules have been marked as “Complete”, the student can proceed to complete the survey for his or her class evaluation. If all training modules have not been marked as “Complete”, students are required to click on the <b>"I Confirm. Proceed to Evaluation"</b> button to enter their class evaluation. Once a student clicks <b>"SUMBIT EVALUATION"</b>, they can then click on <b>"DOWNLOAD CERTIFICATION OF ATTENDANCE"</b> to download the COA. </p> </div> </div> </div> <div class="panel"> <h5 class="acc-head"> <a href="#c20" data-toggle="collapse" data-parent="#acc_1" class="collapsed font-16" aria-expanded="false">19. Will the eCourseware Access code(s) issued prior to June 1st, 2018 work?</a> </h5> <div class="acc-body collapse" id="c20" aria-expanded="false"> <div class="acc-content font-16"> <p> Yes, Access code(s) issued prior to June 1st, will continue to work for eCourseware activation. These codes will remain active. Access codes must be entered in the Subscription code field. </p> </div> </div> </div> <div class="panel"> <h5 class="acc-head"> <a href="#c21" data-toggle="collapse" data-parent="#acc_1" class="collapsed font-16" aria-expanded="false">20. Will the Evaluation (or Eval) code(s) issued prior to June 1st, 2018 work?</a> </h5> <div class="acc-body collapse" id="c21" aria-expanded="false"> <div class="acc-content font-16"> <p> No, Evaluation code(s) issued prior to June 1st, 2018 will not be accepted in the portal. Access codes will activate this portion. <br /> If students have already activated their eCourseware, they can log into their ASPEN account and proceed with their course evaluations after the course is completed. No additional code is required to do so. If students have not activated their eCourseware, they will first need to active their eCourseware using their Assess of Subscription Code in the Subscription Code pop-up window before proceeding with their evaluation. Students will be able to download their Certificate of Attendance only once one their evaluations are submitted. <b>Please Note:</b> Evaluation codes will no longer be issued. </p> </div> </div> </div> <div class="panel"> <h5 class="acc-head"> <a href="#c22" data-toggle="collapse" data-parent="#acc_1" class="collapsed font-16" aria-expanded="false">21. Can an Exam voucher be submitted within ASPEN to activate a dashboard or eCourseware access?</a> </h5> <div class="acc-body collapse" id="c22" aria-expanded="false"> <div class="acc-content font-16"> <p> No, Exam Voucher codes will not enable content access or dashboard access within ASPEN. The Subscription code field will only accept eCourseware codes (Access), or Dashboard Codes (for practical/ performance based exams). <br /><br/> Please proceed to login directly at the EC-Council Exam Center or Person Vue exam portal as your voucher instructions suggest. If you do not have your eCourseware Access code or Subscription code, please reach out to your training center, or write to <a href="/cdn-cgi/l/email-protection#9cefe9ececf3eee8dcf9fffff3e9f2fff5f0b2f3eefb"><span class="main-color"><span class="__cf_email__" data-cfemail="473432373728353307222424283229242e2b69283520">[email protected]</span></span></a> and our teams will assist you with your exam registration. </p> </div> </div> </div> <div class="panel"> <h5 class="acc-head"> <a href="#c23" data-toggle="collapse" data-parent="#acc_1" class="collapsed font-16" aria-expanded="false">22. Will ECSAv9 exam vouchers be sent out to students email addresses upon submitting their pen-testing reports?</a> </h5> <div class="acc-body collapse" id="c23" aria-expanded="false"> <div class="acc-content font-16"> <p> Yes, upon approval of their pen-testing reports, students will continue to receive their exam voucher codes via email. Students can proceed to redeem their EC-Council Exam voucher within the EC-Council Exam Center post registration. </p> </div> </div> </div> <div class="panel"> <h5 class="acc-head"> <a href="#c24" data-toggle="collapse" data-parent="#acc_1" class="collapsed font-16" aria-expanded="false">23. When will students that pass their certification exams receive their digital kits?</a> </h5> <div class="acc-body collapse" id="c24" aria-expanded="false"> <div class="acc-content font-16"> <p> Students will continue to receive their digital member kits 3-7 days from date of exam. A welcome email will be issued to their registered email id within ASPEN once their certificate is ready. </p> </div> </div> </div> <div class="panel"> <h5 class="acc-head"> <a href="#c25" data-toggle="collapse" data-parent="#acc_1" class="collapsed font-16" aria-expanded="false">24. When will students receive their physical Welcome kits?</a> </h5> <div class="acc-body collapse" id="c25" aria-expanded="false"> <div class="acc-content font-16"> <p> As we continue our digital journey, commencing January 1st, 2019, EC-Council will no longer ship out physical certificates. EC-Council certified members can continue to download their e-Certificates from the ASPEN portal. Certified members who still wish to receive a physical certificate may <a href="https://cert.eccouncil.org/physical-certificate-printing.html" target="_blank"><span class="main-color">request a physical certificate here.</span></a> </p> </div> </div> </div> <div class="panel"> <h5 class="acc-head"> <a href="#c27" data-toggle="collapse" data-parent="#acc_1" class="collapsed font-16" aria-expanded="false">25. Where can I find the ASPEN portal navigation help link?</a> </h5> <div class="acc-body collapse" id="c27" aria-expanded="false"> <div class="acc-content font-16"> <p> Please click <a href="https://aspen.eccouncil.org/Home/Helpdesk" target="_blank"><span class="main-color">HERE</span></a> to access the ASPEN portal navigation help link. </p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script src="/Scripts/CustomScripts/jquery-3.7.1.min.js"></script> <script> $(document).ready(function () { hidemenu(); $("ul #about").addClass("selected"); }); function hidemenu() { $("ul #hme").removeClass("selected"); $("ul #training").removeClass("selected"); $("ul #mycourse").removeClass("selected"); $("ul #trngpartner").removeClass("selected"); $("ul #store").removeClass("selected"); $("ul #ciso").removeClass("selected"); $("ul #instructr").removeClass("selected"); } </script> </div> <input type="hidden" id="forgeryToken" value="WO6uoyvpXH1Iixjsb6wE0Pkj1TFN3MZuY6z1R8bUa9PaudcF_3KIxA5ZbcsLEbNBNimDRA2,IdRrmapCMNqJj_MQOA6b2LusN0MzS6yr5Dv4JEZaBbfGndPiYMLrfvc-F6NG3A_ZvPnpTQ2" /> <input type="hidden" id="cptn" />   <footer id="footer2">  <div class="footer-bottom"> <div class="container"> <div class="row">  <div class="copyrights col-md-6">© Copyrights <b class="main-color">EC-COUNCIL</b> 2024. 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}).ajaxStop(function () { $("#loader").remove(); }).ajaxError(function () { $("#loader").remove(); }); window.onerror = function (message, source, lineno, colno, error) { $("#loader").remove(); } //restrict special characters start $("input[type='text'],textarea").on("paste", function (e) { if (e.target.id != "txtPassword") { var data = e.originalEvent.clipboardData.getData('Text'); var b = data.replace(/[^a-z 0-9-_.,@$]/gi, ''); $(this).val(b); return false; } }); $("input[type='text'],textarea").keypress(function (e) { if (e.target.id != "txtPassword") { var keyCode = e.keyCode == 0 ? e.charCode : e.keyCode; //32 Space, //46 . //45 - //44 , //95 _ //64 @ //36 $ //backspace var ret = ((keyCode >= 48 && keyCode <= 57) || (keyCode >= 65 && keyCode <= 90) || (keyCode >= 97 && keyCode <= 122) || keyCode == 32 || keyCode == 46 || keyCode == 45 || keyCode == 44 || keyCode == 95 || keyCode == 64 || keyCode == 8); return ret; } }); //restrict special characters end $(".date").pickmeup({ format: 'm-d-Y' }); $(".pickmeup").on("click", ".pmu-days .pmu-button", function () { $(".pickmeup").hide(); }); $(function () { var controls = $(".disable"); controls.bind("paste", function () { return false; }); controls.bind("drop", function () { return false; }); controls.bind("cut", function () { return false; }); controls.bind("copy", function () { return false; }); }); //recaptcha v3 loadcaptchav3(); function loadcaptchav3() { grecaptcha.ready(function () { grecaptcha.execute('6Lf7IT4aAAAAAORKG7pSbWLc-cnC-ThFBZCxkZcN', { action: 'submit' }) .then(function (token) { $("#cptn").val(token); }); }); } </script> </body> </html>

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