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0rem; } .MuiGrid-spacing-xs-1 { width: calc(100% + 0.5rem); margin: -0.25rem; } .MuiGrid-spacing-xs-1 > .MuiGrid-item { padding: 0.25rem; } .MuiGrid-spacing-xs-2 { width: calc(100% + 1rem); margin: -0.5rem; } .MuiGrid-spacing-xs-2 > .MuiGrid-item { padding: 0.5rem; } .MuiGrid-spacing-xs-3 { width: calc(100% + 1.5rem); margin: -0.75rem; } .MuiGrid-spacing-xs-3 > .MuiGrid-item { padding: 0.75rem; } .MuiGrid-spacing-xs-4 { width: calc(100% + 2rem); margin: -1rem; } .MuiGrid-spacing-xs-4 > .MuiGrid-item { padding: 1rem; } .MuiGrid-spacing-xs-5 { width: calc(100% + 2.5rem); margin: -1.25rem; } .MuiGrid-spacing-xs-5 > .MuiGrid-item { padding: 1.25rem; } .MuiGrid-spacing-xs-6 { width: calc(100% + 3rem); margin: -1.5rem; } .MuiGrid-spacing-xs-6 > .MuiGrid-item { padding: 1.5rem; } .MuiGrid-spacing-xs-7 { width: calc(100% + 3.5rem); margin: -1.75rem; } .MuiGrid-spacing-xs-7 > .MuiGrid-item { padding: 1.75rem; } .MuiGrid-spacing-xs-8 { width: calc(100% + 4rem); margin: -2rem; } .MuiGrid-spacing-xs-8 > .MuiGrid-item { padding: 2rem; } .MuiGrid-spacing-xs-9 { width: calc(100% + 4.5rem); margin: -2.25rem; } .MuiGrid-spacing-xs-9 > .MuiGrid-item { padding: 2.25rem; } .MuiGrid-spacing-xs-10 { width: calc(100% + 5rem); margin: -2.5rem; } .MuiGrid-spacing-xs-10 > .MuiGrid-item { padding: 2.5rem; } .MuiGrid-grid-xs-auto { flex-grow: 0; max-width: none; flex-basis: auto; } .MuiGrid-grid-xs-true { flex-grow: 1; max-width: 100%; flex-basis: 0; } .MuiGrid-grid-xs-1 { flex-grow: 0; max-width: 8.333333%; flex-basis: 8.333333%; } .MuiGrid-grid-xs-2 { flex-grow: 0; max-width: 16.666667%; flex-basis: 16.666667%; } .MuiGrid-grid-xs-3 { flex-grow: 0; max-width: 25%; flex-basis: 25%; } .MuiGrid-grid-xs-4 { flex-grow: 0; max-width: 33.333333%; flex-basis: 33.333333%; } .MuiGrid-grid-xs-5 { flex-grow: 0; max-width: 41.666667%; flex-basis: 41.666667%; } .MuiGrid-grid-xs-6 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .MuiGrid-grid-xs-7 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .MuiGrid-grid-xs-8 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .MuiGrid-grid-xs-9 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .MuiGrid-grid-xs-10 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .MuiGrid-grid-xs-11 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .MuiGrid-grid-xs-12 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } @media (min-width:600px) { .MuiGrid-grid-sm-auto { flex-grow: 0; max-width: none; flex-basis: auto; } .MuiGrid-grid-sm-true { flex-grow: 1; max-width: 100%; flex-basis: 0; } .MuiGrid-grid-sm-1 { flex-grow: 0; max-width: 8.333333%; flex-basis: 8.333333%; } .MuiGrid-grid-sm-2 { flex-grow: 0; max-width: 16.666667%; flex-basis: 16.666667%; } .MuiGrid-grid-sm-3 { flex-grow: 0; max-width: 25%; flex-basis: 25%; } .MuiGrid-grid-sm-4 { flex-grow: 0; max-width: 33.333333%; flex-basis: 33.333333%; } .MuiGrid-grid-sm-5 { flex-grow: 0; max-width: 41.666667%; flex-basis: 41.666667%; } .MuiGrid-grid-sm-6 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .MuiGrid-grid-sm-7 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .MuiGrid-grid-sm-8 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .MuiGrid-grid-sm-9 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .MuiGrid-grid-sm-10 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .MuiGrid-grid-sm-11 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .MuiGrid-grid-sm-12 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } } @media (min-width:960px) { .MuiGrid-grid-md-auto { flex-grow: 0; max-width: none; flex-basis: auto; } .MuiGrid-grid-md-true { flex-grow: 1; max-width: 100%; flex-basis: 0; } .MuiGrid-grid-md-1 { flex-grow: 0; max-width: 8.333333%; flex-basis: 8.333333%; } .MuiGrid-grid-md-2 { flex-grow: 0; max-width: 16.666667%; flex-basis: 16.666667%; } .MuiGrid-grid-md-3 { flex-grow: 0; max-width: 25%; flex-basis: 25%; } .MuiGrid-grid-md-4 { flex-grow: 0; max-width: 33.333333%; flex-basis: 33.333333%; } .MuiGrid-grid-md-5 { flex-grow: 0; max-width: 41.666667%; flex-basis: 41.666667%; } .MuiGrid-grid-md-6 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .MuiGrid-grid-md-7 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .MuiGrid-grid-md-8 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .MuiGrid-grid-md-9 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .MuiGrid-grid-md-10 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .MuiGrid-grid-md-11 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .MuiGrid-grid-md-12 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } } @media (min-width:1280px) { .MuiGrid-grid-lg-auto { flex-grow: 0; max-width: none; flex-basis: auto; } .MuiGrid-grid-lg-true { flex-grow: 1; max-width: 100%; flex-basis: 0; } .MuiGrid-grid-lg-1 { flex-grow: 0; max-width: 8.333333%; flex-basis: 8.333333%; } .MuiGrid-grid-lg-2 { flex-grow: 0; max-width: 16.666667%; flex-basis: 16.666667%; } .MuiGrid-grid-lg-3 { flex-grow: 0; max-width: 25%; flex-basis: 25%; } .MuiGrid-grid-lg-4 { flex-grow: 0; max-width: 33.333333%; flex-basis: 33.333333%; } .MuiGrid-grid-lg-5 { flex-grow: 0; max-width: 41.666667%; flex-basis: 41.666667%; } .MuiGrid-grid-lg-6 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .MuiGrid-grid-lg-7 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .MuiGrid-grid-lg-8 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .MuiGrid-grid-lg-9 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .MuiGrid-grid-lg-10 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .MuiGrid-grid-lg-11 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .MuiGrid-grid-lg-12 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } } @media (min-width:1920px) { .MuiGrid-grid-xl-auto { flex-grow: 0; max-width: none; flex-basis: auto; } .MuiGrid-grid-xl-true { flex-grow: 1; max-width: 100%; flex-basis: 0; } .MuiGrid-grid-xl-1 { flex-grow: 0; max-width: 8.333333%; flex-basis: 8.333333%; } .MuiGrid-grid-xl-2 { flex-grow: 0; max-width: 16.666667%; flex-basis: 16.666667%; } .MuiGrid-grid-xl-3 { flex-grow: 0; max-width: 25%; flex-basis: 25%; } .MuiGrid-grid-xl-4 { flex-grow: 0; max-width: 33.333333%; flex-basis: 33.333333%; } .MuiGrid-grid-xl-5 { flex-grow: 0; max-width: 41.666667%; flex-basis: 41.666667%; } .MuiGrid-grid-xl-6 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .MuiGrid-grid-xl-7 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .MuiGrid-grid-xl-8 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .MuiGrid-grid-xl-9 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .MuiGrid-grid-xl-10 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .MuiGrid-grid-xl-11 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .MuiGrid-grid-xl-12 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } } .jss2 { color: #fff; z-index: 1300; position: relative; padding-top: 1.5rem; padding-bottom: 1.5rem; background-color: #0d224c; } @media (max-width:599.95px) { .jss3 { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; } } @media (min-width:600px) { .jss3 { flex-shrink: 0; } } @media (max-width:599.95px) { .jss4 { margin-top: 1.5rem; flex-shrink: 0; } } @media (min-width:600px) { .jss5 { display: flex; align-items: center; justify-content: space-between; } } @media (min-width:600px) { .jss6 { margin-right: 1.5rem; } } @media (max-width:599.95px) { .jss7 { margin-top: 1.5rem; flex-shrink: 0; margin-right: 1rem; } } @media (min-width:600px) { .jss7 { margin-right: 1.5rem; } } .jss8 { margin-top: 1rem; } .jss1 { clip: rect(0 0 0 0); color: #000; width: 1px; height: 1px; display: block; overflow: hidden; position: absolute; clip-path: inset(50%); padding-top: 0.5rem; white-space: nowrap; padding-bottom: 0.5rem; text-decoration: unset; background-color: #fd6; } .jss1:focus { clip: unset; width: unset; height: unset; overflow: unset; position: unset; clip-path: unset; white-space: unset; } .jss33 > * { box-sizing: border-box; font-family: Roboto; } .jss34 { padding-top: 1.5rem; padding-bottom: 2.5rem; } .jss35 { padding-top: 2.5rem; padding-bottom: 2.5rem; } .jss36 { padding-top: 1.5rem; padding-bottom: 2.5rem; } .jss37 { color: #fff; } .jss38 { background-color: #4c4c4c; } .jss39 { background-color: #404040; } .jss40 { background-color: #333; } .jss41 { display: inline; } .jss42:link { color: #fff; text-decoration: none; } .jss42:visited { color: #fff; } .jss42:focus { color: #000; outline: .25rem solid transparent; box-shadow: 0 .25rem 0 0 #fd6, 0 -.25rem 0 0 #fd6; text-decoration: none; background-color: #fd6; } .jss42:hover { color: #d9d9d9; transition: color .2s ease; text-decoration: underline; } .jss42:focus:hover { color: #000; outline: .25rem solid transparent; box-shadow: 0 .25rem 0 0 #fd6, 0 -.25rem 0 0 #fd6; text-decoration: none; background-color: #fd6; } .jss42:active { color: #fff; } .jss42:focus:active { color: #fff; outline: none; box-shadow: none; text-decoration: underline; background-color: transparent; } .jss43 { margin: 0; display: inline; padding: 0; list-style: none; } .jss44 { display: inline-block; font-size: .875rem; margin-top: 1rem; font-weight: 400; line-height: 1.428571428571429rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss44 b { font-weight: bolder; } .jss44 strong { font-weight: bolder; } .jss44:not(:last-child) { margin-right: 1rem; } .jss45::before { content: ">"; margin-right: 1rem; } .jss46 { width: calc(100% + 1.5rem); margin-left: -0.75rem; margin-right: -0.75rem; } .jss46 .MuiGrid-item { padding-left: 0.75rem; padding-right: 0.75rem; } @media (max-width:959.95px) { .jss46 { width: calc(100% + 1rem); margin-left: -0.5rem; margin-right: -0.5rem; } .jss46 .MuiGrid-item { padding-left: 0.5rem; padding-right: 0.5rem; } } .jss47 { padding-top: 0; padding-bottom: 0; } .jss48 { font-size: .875rem; font-weight: 400; line-height: 1.428571428571429rem; padding-top: 1rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss48 b { font-weight: bolder; } .jss48 strong { font-weight: bolder; } @media (max-width:599.95px) { .jss48 { border-top: .0625rem solid #707070; padding-top: 1.5rem; } } .jss49 { list-style: none; margin-top: 1.5rem; padding-left: 0; margin-bottom: 0; } @media (max-width:599.95px) { .jss50 { margin-top: 3rem; } } .jss51 { font-size: 1rem; font-family: "Roboto", "Helvetica", "Arial", sans-serif; font-weight: 500; line-height: 1.5rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } @media (min-width:960px) { .jss51 { font-size: 1.25rem; line-height: 2rem; } } .jss51 b { font-weight: bolder; } .jss51 strong { font-weight: bolder; } .jss52 { font-size: .875rem; font-weight: 400; line-height: 1.428571428571429rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss52 b { font-weight: bolder; } .jss52 strong { font-weight: bolder; } .jss52:not(:first-child) { margin-top: 1rem; } .jss53 { margin-right: 0.5rem; } .jss54 { display: flex; flex-wrap: wrap; list-style: none; margin-top: 0; padding-left: 0; margin-bottom: 0; } .jss55 { margin-bottom: 0; } @media (max-width:599.95px) { .jss55 { margin-bottom: 1.5rem; } } .jss56 { font-size: .875rem; margin-top: 1rem; font-weight: 400; line-height: 1.428571428571429rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss56 b { font-weight: bolder; } .jss56 strong { font-weight: bolder; } .jss56:not(:last-child) { margin-right: 1.5rem; } .jss57 { font-size: .875rem; font-weight: 400; line-height: 1.428571428571429rem; padding-top: 1.5rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss57 b { font-weight: bolder; } .jss57 strong { font-weight: bolder; } @media (max-width:599.95px) { .jss57 { border-top: .0625rem solid #707070; } } .jss58:link { color: #fff; text-decoration: underline; } .jss58:visited { color: #d9d9d9; } .jss58:focus { color: #000; outline: .25rem solid transparent; box-shadow: 0 .25rem 0 0 #fd6, 0 -.25rem 0 0 #fd6; text-decoration: none; background-color: #fd6; } .jss58:hover { color: #d9d9d9; transition: color .2s ease; text-decoration: underline; } .jss58:focus:hover { color: #000; outline: .25rem solid transparent; box-shadow: 0 .25rem 0 0 #fd6, 0 -.25rem 0 0 #fd6; text-decoration: none; background-color: #fd6; } .jss58:active { color: #fff; } .jss58:focus:active { color: #fff; outline: none; box-shadow: none; text-decoration: underline; background-color: transparent; } .jss9 { z-index: 1100; position: relative; } .jss10 { color: #666; position: relative; background-color: #fff; } .jss11 { display: flex; } .jss12 { overflow: hidden; margin-left: -.25rem; padding-top: 0.5rem; white-space: nowrap; margin-right: -.25rem; padding-left: .25rem; padding-right: .25rem; text-overflow: ellipsis; padding-bottom: 0.5rem; } .jss13 { display: flex; list-style: none; margin-top: unset; align-items: center; padding-left: unset; margin-bottom: unset; } .jss14 { line-height: 0; } .jss15 { overflow: hidden; margin-left: 1rem; white-space: nowrap; text-overflow: ellipsis; } @media (max-width:599.95px) { .jss15 { font-size: 1rem; font-family: "Roboto", "Helvetica", "Arial", sans-serif; font-weight: 400; line-height: 1.5rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss15 b { font-weight: bolder; } .jss15 strong { font-weight: bolder; } } @media (min-width:600px) { .jss15 { font-size: 1.25rem; font-family: "Roboto", "Helvetica", "Arial", sans-serif; font-weight: 400; line-height: 2rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss15 b { font-weight: bolder; } .jss15 strong { font-weight: bolder; } } .jss16 { margin-right: 0.5rem; } @media (max-width:599.95px) { .jss17 { clip: rect(0 0 0 0); width: 1px; height: 1px; overflow: hidden; position: absolute; clip-path: inset(50%); white-space: nowrap; } } @media (min-width:600px) { .jss17 { overflow: hidden; font-size: 1.25rem; font-family: "Roboto", "Helvetica", "Arial", sans-serif; font-weight: 400; line-height: 2rem; margin-left: 0.5rem; white-space: nowrap; text-overflow: ellipsis; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss17 b { font-weight: bolder; } .jss17 strong { font-weight: bolder; } } .jss18 { clip: rect(0 0 0 0); width: 1px; height: 1px; overflow: hidden; position: absolute; clip-path: inset(50%); white-space: nowrap; } .jss19:link { color: #666; text-decoration: unset; } .jss19:visited { color: #666; } .jss19:focus { color: #000; outline: .25rem solid transparent; box-shadow: 0 .25rem 0 0 #fd6, 0 -.25rem 0 0 #fd6; text-decoration: none; background-color: #fd6; } .jss19:focus:not(:focus-visible) { outline: .25rem solid transparent; box-shadow: unset; text-decoration: underline; background-color: unset; } .jss19:hover { color: #004777; text-decoration: underline; } .jss19:active { color: #000; text-decoration: underline; } @media (hover: none) { .jss19:hover { color: #666; } } @media (min-width:0px) { .jss20 { width: 3.25rem; height: 3.25rem; } } @media (max-width:599.95px) { .jss20 { width: 2.5rem; height: 2.5rem; } } .jss21 { display: block; } .jss21:focus { outline: .25rem solid #fd6; } .jss21:focus:not(:focus-visible) { outline: none; } .jss21:hover { opacity: 0.7; } .jss21:active { opacity: 1; } @media (hover: none) { .jss21:hover { opacity: 1; } } .jss24 { display: flex; position: relative; align-items: center; margin-left: auto; } @media (max-width: 757px) { .jss24 { top: 100%; right: 0; display: none; padding: 1.8rem; position: absolute; border-top: 1px solid #ccc; box-shadow: 0px 5px 4px rgb(0 0 0 / 20%); -moz-box-shadow: 0px 5px 4px rgba(0,0,0,0.2); background-color: #fff; -webkit-box-shadow: 0px 5px 4px rgb(0 0 0 / 20%); } } @media (max-width: 400px) { .jss24 { left: 0; } } @media (max-width: 757px) { .jss24.visible { display: block; } } .jss25 { color: #666; display: block; font-size: 18px; text-decoration: unset; } .jss25:hover { color: #004777; text-decoration: underline; } .jss25:focus { color: #000; outline: transparent solid 0.25rem; box-shadow: rgb(255 221 102) 0px 0.25rem 0px 0px, rgb(255 221 102) 0px -0.25rem 0px 0px; text-decoration: none; background-color: rgb(255, 221, 102); } .jss26 { top: 100%; right: 0; width: 600px; display: none; padding: 20px 30px; position: absolute; border-top: 2px solid #00557f; box-shadow: 0px 5px 4px rgb(0 0 0 / 20%); text-align: center; -moz-box-shadow: 0px 5px 4px rgba(0,0,0,0.2); background-color: #fff; -webkit-box-shadow: 0px 5px 4px rgb(0 0 0 / 20%); } @media (max-width: 757px) { .jss26 { display: none; } } .jss27 { top: 50%; color: #2c3841; right: 1.8rem; width: 32px; border: none; bottom: 0; cursor: pointer; height: 32px; display: flex; position: absolute; transform: translateY(-50%); align-items: center; justify-content: center; background-color: transparent; } @media (min-width: 757px) { .jss27 { right: 10px; } } .jss27:hover { opacity: 0.5; } .jss27:focus { outline: .25rem solid #fd6; background-color: #fff; } @media (max-width: 757px) { .jss28 { width: 100%; } } @media (min-width: 757px) { .jss28:focus-within #predictive-results.visible { display: block; } } @media (min-width: 757px) { .jss29 { padding: 10px 10px; position: relative; margin-right: -10px; } .jss29.has-search-term:focus-within { box-shadow: 0 0 2px rgb(0 0 0 / 20%); -moz-box-shadow: 0 0 2px rgba(0,0,0,0.2); background-image: linear-gradient(to bottom,#e4e9ec 0%,#fff 100%); -webkit-box-shadow: 0 0 2px rgb(0 0 0 / 20%); } } .jss30 { width: 210px; border: 2px solid #E4E9EC; display: block; padding: 5px 32px 4px 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207.3L193.3 167c13.7-11.2 18.4-30 11.6-46.3l-40-96z"></path></svg></span><span>0300 300 2212</span></a></li></ul></div></div></div></div></header><div class=" clearfix pt-10 pb-10 bg-jiscWhite " data-testid="content-area"><div class="box-border max-w-screen-md px-4 mx-auto md:px-6"><div class="box-border flex w-[calc(100%+1rem)] -mx-2"><div class="box-border hidden px-2 sm:block sm:w-1/12" data-testid="replace-material-ui-hidden--1/12@sm"></div><div class="box-border px-2 sm:w-10/12"><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | mb-6 |"><h2 id="-xae53" data-block-key="xae53"></h2><img alt="AWS advanced consulting partner logo" class="richtext-image right" height="248" src="http://web.archive.org/web/20230406161858im_/https://jisc-ac-uk-static-assets-prod.s3.amazonaws.com/media/images/aws-advanced-consulting-partner-public-sector-.width-500.png" width="200"/><p data-block-key="4eq9f"></p><p data-block-key="ens0u">Your decision to invest in AWS’s market-leading cloud platform of over 200 services will make web-scale computing easier for your developers and service providers. However, you may still find it hard to find the time and head space to focus on delivering your organisation’s digital transformation. It may be easier to save time by handing responsibility for day-to-day management of your AWS environment to our managed AWS service delivery team.</p><h2 id="choose-your-level-of-support-c99ln" data-block-key="c99ln">Choose your level of support</h2><h3 data-block-key="8rln8">Core managed service</h3><p data-block-key="8n4ab">If you’re planning to continue to manage aspects of your AWS environments for yourselves, opting for our core managed service could be a good bet. It provides:</p><ul><li data-block-key="co85b">First-line support for AWS compute, storage, networking, security, identity and compliance, and escalation to AWS Developer Support or AWS Business Support (where purchased)</li><li data-block-key="fnvmj">A service desk – for change requests and incident handling</li><li data-block-key="8h39d">Configuration and management of EC2 instance patching and anti-malware</li><li data-block-key="bbgor">Monitoring of EC2 instances – (memory, CPU, disk, network traffic), CloudWatch dashboards, uptime monitoring and alerting)</li><li data-block-key="a9ok7">Monthly monitoring and reporting – on patching, incident management, security and compliance, cost optimisation and availability</li></ul><p data-block-key="3b21m">And if you need patching and monitoring, just ask – it’s yours, at no extra cost.</p><h3 data-block-key="d8mk2">Enhanced managed service</h3><p data-block-key="aqgia">Alternatively, go for an enhanced managed service if you’d like to include more:</p><ul><li data-block-key="e1kh5">Enhanced 24/7 monitoring and proactive alerts if your public-facing web services hosted on AWS become unavailable, with a monthly report detailing their overall availability</li><li data-block-key="6f924">Automated power on/off scheduling for selected EC2 instances to help minimise your AWS costs</li><li data-block-key="494g7">Managed backup – for EC2 and RDS instances – configuration and scheduling of lifecycle and retention policies</li><li data-block-key="688pc">Enhanced anti-malware – for critical applications and services – COTS anti-malware config, reporting, monitoring and alerting</li><li data-block-key="8gdgn">Monthly calls to talk about any issues with key members of the support team (eg your Jisc relationship manager, managed service manager or an AWS solution architect)</li><li data-block-key="f8hj0">Two days’ free consultancy annually with our AWS solution architects or cloud consultants (split into half-day sessions if you prefer)</li><li data-block-key="b3ect">Annual security review of your AWS infrastructure</li></ul><h4 data-block-key="al2ib">Optional extras for the enhanced managed service</h4><ul><li data-block-key="dip0k">Enhanced security – longer log retention, CIS Level 2 benchmarking, AWS Service Control Policies, AWS WAF and enhanced endpoint protection</li></ul><h3 data-block-key="6kbmk">Managed services billing portal</h3><p data-block-key="e9b94">Billing features for core and enhanced service options:</p><ul><li data-block-key="6g86p">Cost monitoring</li><li data-block-key="egg5s">Pre-payment options</li><li data-block-key="c2pko">Management of credits</li><li data-block-key="f4cv3">SAML 2 support</li></ul><h2 id="support-that-meets-your-needs,-whatever-your-stage-of-cloud-maturity-76guo" data-block-key="76guo">Support that meets your needs, whatever your stage of cloud maturity</h2><p data-block-key="267qd">Make sure your <strong>service level agreement is watertight</strong>. Procuring through Jisc gives you access to AWS’ strong service level agreement, giving you peace of mind and defining the crucial aspects of the service like responsibility, quality and availability between AWS and your organisation.</p><p data-block-key="44on0"><strong>Optimise efficiencies</strong> with personalised monthly recommendation reports that help you save money and keep you up to date on cost best practice, reserved instances, EC2 right-sizing, usage best practice and the security of your AWS accounts. You’ll also get monthly reports on service incidents and patching.</p><p data-block-key="d5g4p"><strong>Get expert help and advice</strong> whenever you need it. If you need advice, design, or hands-on working with your team, just ask us about additional consultancy support.</p><h2 id="always-on-ff3ji" data-block-key="ff3ji">Always on</h2><p data-block-key="4eu7s">Getting help is simple with managed AWS. Your IT support team needs just one point of contact. It’s us!</p><p data-block-key="56kon">We triage calls about service issues via our ITSM web portal and pass them on to AWS if required. Pass your billing, subscription and other issues to us, too.</p><p data-block-key="82am7"><a href="http://web.archive.org/web/20230406161858/https://repository.jisc.ac.uk/8378/1/jisc-cloud-solutions-access-to-your-data-on-aws.pdf">Read more about our access to your data on AWS (pdf)</a>.</p><h2 id="procurement-frameworks-a88rq" data-block-key="a88rq">Procurement frameworks</h2><p data-block-key="cjlrv">Jisc's cloud solutions team can support your procurement processes. For example, we can provide members and customers with AWS products and services through the <a href="http://web.archive.org/web/20230406161858/https://www.digitalmarketplace.service.gov.uk/">digital marketplace G-Cloud framework</a>, <a href="http://web.archive.org/web/20230406161858/https://www.jisc.ac.uk/ocre-and-aws-cloud">OCRE framework</a>, <a href="http://web.archive.org/web/20230406161858/https://aws.amazon.com/blogs/publicsector/one-government-value-agreement-accelerating-cloud-adoption-innovation-across-uk-government/">OGVA</a> and by direct award.</p><p data-block-key="1b0lg">Please <a href="http://web.archive.org/web/20230406161858/https://www.jisc.ac.uk/contact/your-account-manager">speak to your relationship manager</a> or contact <a href="http://web.archive.org/web/20230406161858/mailto:cloud@jisc.ac.uk">cloud@jisc.ac.uk</a> for further details.</p></div><div class="pt-10 px-8 pb-10 mt-10 mb-10 text-jiscMineShaft " data-testid="boxed-content" style="background-color:#EEE5EE"><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | |"><h3 data-block-key="0ihx6">Case study: providing a robust digital lifeline for people in crisis</h3><p data-block-key="s3iuz"></p><img alt="Samaritans volunteer helpline" class="richtext-image left" height="113" src="http://web.archive.org/web/20230406161858im_/https://jisc-ac-uk-static-assets-prod.s3.amazonaws.com/media/images/samaritans-volunteer-on-phone_K9YLvu1.width-500.png" width="200"/><p data-block-key="5m6gl">Samaritans provides 24-hour support, so digital transformation was a priority for them to improve business efficiencies and keep pace with the changing behaviours of its service users.</p><p data-block-key="uo1j"><a href="http://web.archive.org/web/20230406161858/https://repository.jisc.ac.uk/8381/1/samaritans-case-study-a-robust-digital-lifeline-for-people-in-crisis.pdf">Read how Jisc helped Samaritans with their cloud migration (pdf)</a>.</p></div></div><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | mt-6 mb-6 |"><h2 id="need-help-managing-payments-for-our-services?-ekrpt" data-block-key="ekrpt">Need help managing payments for our services?</h2><p data-block-key="172c4">Did you know you our customers can make pre-payments for Jisc cloud products and services ahead of the time they wish to use them, they can then ‘draw down’ against the pre-payment to be applied to Jisc invoices for completed projects involving Jisc products or services.</p></div><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] 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last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | 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DPS","override_nav_menu_name":"","nested_pages":[]},{"id":332,"path":"/session-border-controller/","slug":"session-border-controller","name":"Session border controller","override_nav_menu_name":"","nested_pages":[]}],"open_graph_image":null,"open_graph_image_alt":"","page_body":[{"type":"content_block","value":"\u003ch2 id=\"-xae53\" data-block-key=\"xae53\"\u003e\u003c/h2\u003e\u003cimg alt=\"AWS advanced consulting partner logo\" class=\"richtext-image right\" height=\"248\" src=\"https://jisc-ac-uk-static-assets-prod.s3.amazonaws.com/media/images/aws-advanced-consulting-partner-public-sector-.width-500.png\" width=\"200\"\u003e\u003cp data-block-key=\"4eq9f\"\u003e\u003c/p\u003e\u003cp data-block-key=\"ens0u\"\u003eYour decision to invest in AWS’s market-leading cloud platform of over 200 services will make web-scale computing easier for your developers and service providers. However, you may still find it hard to find the time and head space to focus on delivering your organisation’s digital transformation. It may be easier to save time by handing responsibility for day-to-day management of your AWS environment to our managed AWS service delivery team.\u003c/p\u003e\u003ch2 id=\"choose-your-level-of-support-c99ln\" data-block-key=\"c99ln\"\u003eChoose your level of support\u003c/h2\u003e\u003ch3 data-block-key=\"8rln8\"\u003eCore managed service\u003c/h3\u003e\u003cp data-block-key=\"8n4ab\"\u003eIf you’re planning to continue to manage aspects of your AWS environments for yourselves, opting for our core managed service could be a good bet. It provides:\u003c/p\u003e\u003cul\u003e\u003cli data-block-key=\"co85b\"\u003eFirst-line support for AWS compute, storage, networking, security, identity and compliance, and escalation to AWS Developer Support or AWS Business Support (where purchased)\u003c/li\u003e\u003cli data-block-key=\"fnvmj\"\u003eA service desk – for change requests and incident handling\u003c/li\u003e\u003cli data-block-key=\"8h39d\"\u003eConfiguration and management of EC2 instance patching and anti-malware\u003c/li\u003e\u003cli data-block-key=\"bbgor\"\u003eMonitoring of EC2 instances – (memory, CPU, disk, network traffic), CloudWatch dashboards, uptime monitoring and alerting)\u003c/li\u003e\u003cli data-block-key=\"a9ok7\"\u003eMonthly monitoring and reporting – on patching, incident management, security and compliance, cost optimisation and availability\u003c/li\u003e\u003c/ul\u003e\u003cp data-block-key=\"3b21m\"\u003eAnd if you need patching and monitoring, just ask – it’s yours, at no extra cost.\u003c/p\u003e\u003ch3 data-block-key=\"d8mk2\"\u003eEnhanced managed service\u003c/h3\u003e\u003cp data-block-key=\"aqgia\"\u003eAlternatively, go for an enhanced managed service if you’d like to include more:\u003c/p\u003e\u003cul\u003e\u003cli data-block-key=\"e1kh5\"\u003eEnhanced 24/7 monitoring and proactive alerts if your public-facing web services hosted on AWS become unavailable, with a monthly report detailing their overall availability\u003c/li\u003e\u003cli data-block-key=\"6f924\"\u003eAutomated power on/off scheduling for selected EC2 instances to help minimise your AWS costs\u003c/li\u003e\u003cli data-block-key=\"494g7\"\u003eManaged backup – for EC2 and RDS instances – configuration and scheduling of lifecycle and retention policies\u003c/li\u003e\u003cli data-block-key=\"688pc\"\u003eEnhanced anti-malware – for critical applications and services – COTS anti-malware config, reporting, monitoring and alerting\u003c/li\u003e\u003cli data-block-key=\"8gdgn\"\u003eMonthly calls to talk about any issues with key members of the support team (eg your Jisc relationship manager, managed service manager or an AWS solution architect)\u003c/li\u003e\u003cli data-block-key=\"f8hj0\"\u003eTwo days’ free consultancy annually with our AWS solution architects or cloud consultants (split into half-day sessions if you prefer)\u003c/li\u003e\u003cli data-block-key=\"b3ect\"\u003eAnnual security review of your AWS infrastructure\u003c/li\u003e\u003c/ul\u003e\u003ch4 data-block-key=\"al2ib\"\u003eOptional extras for the enhanced managed service\u003c/h4\u003e\u003cul\u003e\u003cli data-block-key=\"dip0k\"\u003eEnhanced security – longer log retention, CIS Level 2 benchmarking, AWS Service Control Policies, AWS WAF and enhanced endpoint protection\u003c/li\u003e\u003c/ul\u003e\u003ch3 data-block-key=\"6kbmk\"\u003eManaged services billing portal\u003c/h3\u003e\u003cp data-block-key=\"e9b94\"\u003eBilling features for core and enhanced service options:\u003c/p\u003e\u003cul\u003e\u003cli data-block-key=\"6g86p\"\u003eCost monitoring\u003c/li\u003e\u003cli data-block-key=\"egg5s\"\u003ePre-payment options\u003c/li\u003e\u003cli data-block-key=\"c2pko\"\u003eManagement of credits\u003c/li\u003e\u003cli data-block-key=\"f4cv3\"\u003eSAML 2 support\u003c/li\u003e\u003c/ul\u003e\u003ch2 id=\"support-that-meets-your-needs,-whatever-your-stage-of-cloud-maturity-76guo\" data-block-key=\"76guo\"\u003eSupport that meets your needs, whatever your stage of cloud maturity\u003c/h2\u003e\u003cp data-block-key=\"267qd\"\u003eMake sure your \u003cstrong\u003eservice level agreement is watertight\u003c/strong\u003e. Procuring through Jisc gives you access to AWS’ strong service level agreement, giving you peace of mind and defining the crucial aspects of the service like responsibility, quality and availability between AWS and your organisation.\u003c/p\u003e\u003cp data-block-key=\"44on0\"\u003e\u003cstrong\u003eOptimise efficiencies\u003c/strong\u003e with personalised monthly recommendation reports that help you save money and keep you up to date on cost best practice, reserved instances, EC2 right-sizing, usage best practice and the security of your AWS accounts. You’ll also get monthly reports on service incidents and patching.\u003c/p\u003e\u003cp data-block-key=\"d5g4p\"\u003e\u003cstrong\u003eGet expert help and advice\u003c/strong\u003e whenever you need it. If you need advice, design, or hands-on working with your team, just ask us about additional consultancy support.\u003c/p\u003e\u003ch2 id=\"always-on-ff3ji\" data-block-key=\"ff3ji\"\u003eAlways on\u003c/h2\u003e\u003cp data-block-key=\"4eu7s\"\u003eGetting help is simple with managed AWS. Your IT support team needs just one point of contact. It’s us!\u003c/p\u003e\u003cp data-block-key=\"56kon\"\u003eWe triage calls about service issues via our ITSM web portal and pass them on to AWS if required. Pass your billing, subscription and other issues to us, too.\u003c/p\u003e\u003cp data-block-key=\"82am7\"\u003e\u003ca href=\"https://repository.jisc.ac.uk/8378/1/jisc-cloud-solutions-access-to-your-data-on-aws.pdf\"\u003eRead more about our access to your data on AWS (pdf)\u003c/a\u003e.\u003c/p\u003e\u003ch2 id=\"procurement-frameworks-a88rq\" data-block-key=\"a88rq\"\u003eProcurement frameworks\u003c/h2\u003e\u003cp data-block-key=\"cjlrv\"\u003eJisc\u0026#x27;s cloud solutions team can support your procurement processes. For example, we can provide members and customers with AWS products and services through the \u003ca href=\"https://www.digitalmarketplace.service.gov.uk/\"\u003edigital marketplace G-Cloud framework\u003c/a\u003e, \u003ca href=\"https://www.jisc.ac.uk/ocre-and-aws-cloud\"\u003eOCRE framework\u003c/a\u003e, \u003ca href=\"https://aws.amazon.com/blogs/publicsector/one-government-value-agreement-accelerating-cloud-adoption-innovation-across-uk-government/\"\u003eOGVA\u003c/a\u003e and by direct award.\u003c/p\u003e\u003cp data-block-key=\"1b0lg\"\u003ePlease \u003ca href=\"https://www.jisc.ac.uk/contact/your-account-manager\"\u003espeak to your relationship manager\u003c/a\u003e or contact \u003ca href=\"mailto:cloud@jisc.ac.uk\"\u003ecloud@jisc.ac.uk\u003c/a\u003e for further details.\u003c/p\u003e","id":"f84e7547-b95b-4dc6-a5d2-19bc46f2b6b5"},{"type":"boxed_content","value":{"background_option":"light","custom_background_colour":"#EEE5EE","content":"\u003ch3 data-block-key=\"0ihx6\"\u003eCase study: providing a robust digital lifeline for people in crisis\u003c/h3\u003e\u003cp data-block-key=\"s3iuz\"\u003e\u003c/p\u003e\u003cimg alt=\"Samaritans volunteer helpline\" class=\"richtext-image left\" height=\"113\" src=\"https://jisc-ac-uk-static-assets-prod.s3.amazonaws.com/media/images/samaritans-volunteer-on-phone_K9YLvu1.width-500.png\" width=\"200\"\u003e\u003cp data-block-key=\"5m6gl\"\u003eSamaritans provides 24-hour support, so digital transformation was a priority for them to improve business efficiencies and keep pace with the changing behaviours of its service users.\u003c/p\u003e\u003cp data-block-key=\"uo1j\"\u003e\u003ca href=\"https://repository.jisc.ac.uk/8381/1/samaritans-case-study-a-robust-digital-lifeline-for-people-in-crisis.pdf\"\u003eRead how Jisc helped Samaritans with their cloud migration (pdf)\u003c/a\u003e.\u003c/p\u003e"},"id":"91a0991a-2def-40e6-9a71-1c3055ce05c5"},{"type":"content_block","value":"\u003ch2 id=\"need-help-managing-payments-for-our-services?-ekrpt\" data-block-key=\"ekrpt\"\u003eNeed help managing payments for our services?\u003c/h2\u003e\u003cp data-block-key=\"172c4\"\u003eDid you know you our customers can make pre-payments for Jisc cloud products and services ahead of the time they wish to use them, they can then ‘draw down’ against the pre-payment to be applied to Jisc invoices for completed projects involving Jisc products or services.\u003c/p\u003e","id":"09a14972-abbc-4cde-a948-ec1ea19eb024"},{"type":"content_block","value":"\u003ch2 id=\"our-partnership-with-aws-v3bul\" data-block-key=\"v3bul\"\u003eOur partnership with AWS\u003c/h2\u003e\u003cp data-block-key=\"deaf1\"\u003eAs an AWS Consulting Partner and AWS Government Reseller with extensive expertise in the AWS platform we can support you through procurement, design, and delivery of AWS with a support wrapper and ongoing full life-cycle management.\u003c/p\u003e\u003cp data-block-key=\"12dq4\"\u003e\u003ca href=\"https://www.jisc.ac.uk/cloud/partnerships/aws\"\u003eVisit our AWS partner page for more information\u003c/a\u003e.\u003c/p\u003e","id":"9785a7f0-04c6-41a5-9044-a8f9cf5b4f8f"}],"primary_call_to_action_text":"Contact your relationship manager","primary_call_to_action_url":"http://web.archive.org/web/20230406161858/https://www.jisc.ac.uk/contact/your-account-manager","secondary_calls_to_action":[{"type":"secondary_call_to_action","value":{"text":"cloud@jisc.ac.uk","url":"mailto:cloud@jisc.ac.uk","icon_name":"envelope","icon_style":"solid"},"id":"a4c290e1-cf6e-4c2b-bbff-3b546275922f"},{"type":"secondary_call_to_action","value":{"text":"0300 300 2212","url":"tel:0300 300 2212","icon_name":"phone","icon_style":"solid"},"id":"0f7a2540-9add-43b8-b351-8a98f0e7b104"}],"summary":"Get the most out of your investment in Amazon Web Services (AWS) cloud.","redirect_url":""}},"__N_SSP":true},"page":"/[...path]","query":{"path":["managed-aws"]},"buildId":"f57b8bb567295916a2d5adbc4b9acd6f4c546d61","isFallback":false,"gssp":true,"scriptLoader":[]}</script></body></html>