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btn-primary btn-full-width">Get wireless help</a></div></div></div><style> .borderRadius{ border-radius: 1.6rem !important; } .minHt{ min-height: 269px !important; } </style><div class="SupportLanderCards_supportCardPanel__sO4fA grid-col-4"><div role="region" aria-label="internet" class="card height-full rel z0 pad-sm-lg pad-md-md undefined bgcolor theme-base-bg border-shadow color-gray-800 pad-xs-sm radius-lg undefined "><div class="flex-row pad-xs"><div><svg aria-label="supportLander-pictorial" focusable="false" class="" height="64" width="64" viewBox="0 0 64 64"><rect width="64" height="64" fill="white" fill-opacity="0.01"/><path fill-rule="evenodd" clip-rule="evenodd" d="M33.0066 53.0403C35.1333 51.087 36.94 47.447 38.1333 42.507C39.1054 38.3007 39.5953 33.9974 39.5933 29.6803H53.3333C53.2732 33.777 52.1622 37.7895 50.1066 41.3337L51.26 42.0003C57.6256 30.96 54.7989 16.9095 44.6591 9.18976C34.5193 1.47004 20.2232 2.48451 11.2751 11.5587C2.32698 20.633 1.51269 34.9419 9.37357 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36.76 16.2137ZM20.6666 15.6737C18.2223 14.467 16.058 12.7615 14.3133 10.667C17.581 8.02016 21.4913 6.28582 25.6466 5.64033C23.58 7.55366 21.8333 11.1003 20.6666 15.6737ZM13.3333 11.5203C15.2495 13.8304 17.6417 15.6997 20.3466 17.0003C19.5489 20.7264 19.129 24.5233 19.0933 28.3337H5.37331C5.65168 21.8853 8.52199 15.8226 13.3333 11.5203ZM5.33331 29.6803H19.0866C19.0851 33.7134 19.5074 37.7355 20.3466 41.6803C17.6278 42.9768 15.2216 44.8463 13.2933 47.1603C8.3178 42.6991 5.43213 36.3623 5.33331 29.6803ZM14.3066 48.0337C16.0508 45.9308 18.2177 44.2182 20.6666 43.007C21.8333 47.5737 23.58 51.1137 25.6733 53.007C21.5132 52.3769 17.5927 50.6615 14.3066 48.0337ZM21.9133 42.4403C26.6702 40.4673 32.0164 40.4673 36.7733 42.4403C35.1 49.167 32.2666 53.3337 29.3333 53.3337C26.2866 53.3337 23.5333 48.947 21.9133 42.4403Z" fill="#1D2329"/><path fill-rule="evenodd" clip-rule="evenodd" d="M54.0667 50.9274L59.7467 48.1474L40.4133 40.4141L48.1467 59.7474L50.9267 54.0674L56.84 60.0007L60 56.8407L54.0667 50.9274ZM50.5467 51.8074L48.2667 56.4741L42.8067 42.8074L56.4667 48.2674L51.8 50.5474L58.0933 56.8407L56.8333 58.1007L50.5467 51.8074Z" fill="#009FDB"/></svg></div><div class="pad-t-xs"><h2 class="mar-b-xs heading-sm">Internet</h2></div></div><div><div class="pad-xs"><div class=""><div class="pad-l-none mar-b-xs"><span class=" mar-t-xxs"><style> .bg-rgba-black-85{ background-color: rgba(0,0,0,0.4); } @media (max-width: 767px) { #articleModal > .duc-modal-content > button { right: 15px !important; top: 70px; position: fixed !important; } } @media (min-width: 768px) { #articleModal > .duc-modal-content > button { right: 35px !important; top: 70px; position: fixed !important; } } @media (max-width: 767px) { #articleModal #dialogContent{ padding-left:0px !important; padding-right:0px !important; } } #drawerContainer > div:first-of-type { background-color: white; border-bottom: 0.1em solid #cfcbcc; } #articleModal > .duc-modal-full-screen { overflow-y: hidden !important; } </style><a id="Restart-my-gateway-lnk-5657" class="no-hover solo primary-cta link-text3" href="/support/article/u-verse-high-speed-internet/KM1010361/">Restart my gateway</a></span></div><div class="pad-l-none mar-b-xs"><span class=" mar-t-xxs"><a id="Optimize-my-connection-lnk-9894" class="no-hover solo primary-cta link-text3" href="/support/pages/optimize-your-connection/">Optimize my connection</a></span></div><div class="pad-l-none mar-b-xs"><span class=" mar-t-xxs"><a id="Check-my-internet-speed-lnk-7142" class="no-hover solo primary-cta link-text3" href="/support/speedtest/">Check my internet speed</a></span></div></div></div></div><div class="_2siQb"><a id="Get-internet-help-lnk-1162" aria-label="Get internet help" href="/support/internet/" class="jsx-1196099039 btn-primary btn-full-width">Get internet help</a></div></div></div><style> .borderRadius{ border-radius: 1.6rem !important; } .minHt{ min-height: 269px !important; } </style><div class="SupportLanderCards_supportCardPanel__sO4fA grid-col-4"><div role="region" aria-label="billing" class="card height-full rel z0 pad-sm-lg pad-md-md undefined bgcolor theme-base-bg border-shadow color-gray-800 pad-xs-sm radius-lg undefined "><div class="flex-row pad-xs"><div><svg aria-label="supportLander-pictorial" focusable="false" class="" height="64" width="64" viewBox="0 0 48 48"><rect width="48" height="48" fill="white" fill-opacity="0.01"/><path fill-rule="evenodd" clip-rule="evenodd" d="M28.205 5H12C10.3431 5 9 6.34315 9 8V40C9 41.6569 10.3431 43 12 43H36C37.6569 43 39 41.6569 39 40V15.795L28.205 5ZM28.5 6.705L37.295 15.5H30.5C29.3954 15.5 28.5 14.6046 28.5 13.5V6.705ZM38 40C38 41.1046 37.1046 42 36 42H12C10.8954 42 10 41.1046 10 40V8C10 6.89543 10.8954 6 12 6H27.5V13.5C27.5 15.1569 28.8431 16.5 30.5 16.5H38V40Z" fill="#1D2329"/><path fill-rule="evenodd" clip-rule="evenodd" d="M28.5 30C28.5 31.6569 27.1569 33 25.5 33H24.5V35.5H23.5V33H20V32H25.5C26.6046 32 27.5 31.1046 27.5 30C27.5 28.8954 26.6046 28 25.5 28H22.5C20.8431 28 19.5 26.6569 19.5 25C19.5 23.3431 20.8431 22 22.5 22H23.5V19.5H24.5V22H28V23H22.5C21.3954 23 20.5 23.8954 20.5 25C20.5 26.1046 21.3954 27 22.5 27H25.5C27.1569 27 28.5 28.3431 28.5 30Z" fill="#009FDB"/></svg></div><div class="pad-t-xs"><h2 class="mar-b-xs heading-sm">My account</h2></div></div><div><div class="pad-xs"><div class=""><div class="pad-l-none mar-b-xs"><span class=" mar-t-xxs"><a id="View-my-bill-lnk-5534" class="no-hover solo primary-cta link-text3" href="https://www.att.com/acctmgmt/passthrough/billandpay">View my bill</a></span></div><div class="pad-l-none mar-b-xs"><span class=" mar-t-xxs"><a id="Pay-without-signing-in-lnk-9531" class="no-hover solo primary-cta link-text3" href="http://www.att.com/fastpay?source=IYPO000000000000U&wtExtndSource=Ref-supportLander">Pay without signing in</a></span></div><div class="pad-l-none mar-b-xs"><span class=" mar-t-xxs"><a id="Reset-my-password-lnk-8872" class="no-hover solo primary-cta link-text3" href="https://identity.att.com/identity-ui/fpwd/lander?appName=m14186">Reset my password</a></span></div></div></div></div><div class="_2siQb"><a id="Get-bill-and-account-help-lnk-1162" aria-label="Get bill and account help" href="/support/my-account/" class="jsx-1196099039 btn-primary btn-full-width">Get bill and account help</a></div></div></div><style> </style><div class=" grid-col-4 grid-col-6-md grid-col-12-sm"><div role="region" aria-label="service-selection-card" class="card height-full rel z0 pad-sm-lg pad-md-md undefined bgcolor theme-base-bg border-shadow color-gray-800 pad-xs-sm radius-lg undefined "><div class="flex flex-row flex-items-center pad-b-xs"><div><svg aria-label="Navigation control icon" aria-hidden="false" class="mar-r-xxs " focusable="false" height="32" width="32" viewBox="0 0 64 64"><path fill-rule="evenodd" clip-rule="evenodd" d="M20 32C20 34.2091 18.2091 36 16 36C13.7909 36 12 34.2091 12 32C12 29.7909 13.7909 28 16 28C18.2091 28 20 29.7909 20 32ZM32 28C29.7909 28 28 29.7909 28 32C28 34.2091 29.7909 36 32 36C34.2091 36 36 34.2091 36 32C36 29.7909 34.2091 28 32 28ZM48 28C45.7909 28 44 29.7909 44 32C44 34.2091 45.7909 36 48 36C50.2091 36 52 34.2091 52 32C52 29.7909 50.2091 28 48 28ZM62 32C62 48.5685 48.5685 62 32 62C15.4315 62 2 48.5685 2 32C2 15.4315 15.4315 2 32 2C39.9565 2 47.5871 5.16071 53.2132 10.7868C58.8393 16.4129 62 24.0435 62 32ZM60 32C60 16.536 47.464 4 32 4C16.536 4 4 16.536 4 32C4 47.464 16.536 60 32 60C39.4261 60 46.548 57.05 51.799 51.799C57.05 46.548 60 39.4261 60 32Z" fill="#1D2329"/></svg></div><h2 class="mar-none heading-sm">Select a different service</h2></div></div></div><div class=" grid-col-4 grid-col-6-md grid-col-12-sm"><div tabindex="0" role="region" id="apptFinder" class="card height-full rel z0 pad-sm-lg pad-md-md undefined bgcolor theme-base-bg border-shadow color-gray-800 pad-xs-sm radius-lg semiAuthCard "><style> .appointmentCardShell { border-radius: 0px !important; margin-bottom: 64px; } .appointmentLayout { padding-left: 32px; padding-right: 32px; padding-bottom: 32px; padding-top: 22px; } .appointmentTitle { padding-left: 15px; padding-top: 17px; } .appointmentBodyRow { margin-left: -24px; width: 110%; } .appointmentBodyRow > div { text-size: 1.8rem; max-width: 100%; } .appointmentSelectRow { padding-top: 25px; } .searchByCol { max-width: 27%; } .orderNumberCol { margin-left: 25px; margin-right: 25px; margin-top: 0px; margin-bottom: 0px; max-width: 26%; } .zipCodeCol { padding-left: 0px; } .orderNumberCol > div > input { // min-height: 0px !important; // height: 36px !important; margin-top: -2px !important; } .buttonCol { padding-left: 0px; padding-right: 0px; } .buttonCol > button { height: 4.8rem; } .zipCodeCol > div > input { // min-height: 0px !important; // height: 36px !important; margin-top: -2px !important; } .apptAllSetButton { padding-top: 15px; } .apptAllSetButton > button { height: 4.8rem; } .appointmentBodyRow > div > div > div:nth-child(2) > div:nth-child(2) > div { padding-bottom: 0px; } @media screen and (max-width: 1364px) { .buttonCol { display: flex; justify-content: center; } searchByCol { max-width: 31%; } .orderNumberCol { max-width: 31%; } } @media screen and (max-width: 767px) { .appointmentLayout { padding-top: 5px; padding-bottom: 5px; padding-left: 10px; padding-right: 10px; } .appointmentBodyRow { width: 100%; } .appointmentBodyRow > div { font-size: 1.8rem; margin-bottom: -32px; } .appointmentBodyRow > div > div > div:nth-child(2) > div:nth-child(2) > div { padding-right: 0px; padding-bottom: 24px; } .appointmentSelectRow { padding-top: 15px; } .appointmentTitleRow { display: flex; } .orderNumberCol { margin-left: 0px; margin-right: 0px; margin-top: 12px; margin-bottom: 12px; } .buttonCol { margin-left: 0px; } .buttonCol > button { width: 100%; } .apptAllSetButton > button { height: 35px; width: 100%; } .textfieldStyle { width: 100% !important; } .textfieldStyle > input { max-width: 340px; } .zipCodeCol { padding-right: 0px; } } </style><div class=" "><div class="row flex-wrap appointmentTitleRow"><svg aria-label="Appointment Icon" focusable="false" class="" height="48" width="48" viewBox="0 0 96 96"><path fill-rule="evenodd" clip-rule="evenodd" d="M70 15H80C83.309 15 86 17.691 86 21V54H84V33H12V80C12 82.206 13.794 84 16 84H52V86H16C12.691 86 10 83.309 10 80V21C10 17.691 12.691 15 16 15H26V10H28V15H68V10H70V15ZM12 21V31H84V21C84 18.794 82.206 17 80 17H70V22H68V17H28V22H26V17H16C13.794 17 12 18.794 12 21ZM50 71C50 82.028 58.972 91 70 91C81.028 91 90 82.028 90 71C90 59.972 81.028 51 70 51C58.972 51 50 59.972 50 71ZM52 71C52 61.075 60.075 53 70 53C79.925 53 88 61.075 88 71C88 80.925 79.925 89 70 89C60.075 89 52 80.925 52 71ZM26 42H22V46H26V42ZM38 42H42V46H38V42ZM58 42H54V46H58V42ZM70 42H74V46H70V42ZM26 55H22V59H26V55ZM22 68H26V72H22V68ZM42 68H38V72H42V68Z" fill="#1D2329"/><path fill-rule="evenodd" clip-rule="evenodd" d="M42 55H38V59H42V55ZM69 72.34L74.246 77.586L75.66 76.172L71 71.512V63H69V72.34Z" fill="#009FDB"/></svg><div class="appointmentTitle"><h2 class="mar-b-xs heading-sm">Your appointment</h2></div></div><div class="row flex-wrap appointmentBodyRow"><div id="master-tab-container-Tab_Demo_H" class="jsx-2547793320 rel"><div id="tab-component-Tab_Demo_H" class="jsx-2547793320 tabs-panel-small"><div id="sticky-tab-bar-container-Tab_Demo_H" class="jsx-2547793320 mobile-scroll-x pad-l-none-sm pad-l-none-md pad-r-none-sm pad-r-none-md"><div class="jsx-647480390 row scrollbar-hidden"><div class="jsx-647480390 grid-col-12 nopad"><div class="jsx-647480390 tabs-bar tabs-left flex flex-items-stretch pill-radius no-radius-md no-radius-sm mar-t-xs mar-b-xs"><div class="tabs-left-arrow justify-end flex flex-shrink-0 pad-t-xxs pad-b-xxs width-sm-all"><button type="button" class="btn-reset border-right border-gray-400 rel hide" aria-label="Show previous group" aria-hidden="true"><span class="inline-flex flex-centered width-sm-all height-sm-all color-gray-500 rotate180"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" class="width-xs height-xs"><path class="svg-base" d="M6.64 13.35l-.71-.7L10.58 8 5.93 3.35l.71-.7L12 8z"></path></svg></span></button></div><div id="tab-panel-Tab_Demo_H" role="tablist" class="jsx-647480390 tabs justify-start-md justify-start-sm grid-col-12 flex flex-shrink flex-self-center flex-items-center overflow-hidden overflow-x-scroll scrollbar-hidden color-cobalt-600 pad-t-xxs pad-b-xxs rel col-gap1"><button type="button" role="tab" id="tab-0-Tab_Demo_H" class="btn-reset line-h-reset nowrap rel z3 bg-cobalt-800 color-white color-white pill-radius color-white font-bold" tabindex="0" aria-selected="true" aria-controls="tabpanel-0-Tab_Demo_H" data-index="0"><span class="rel z3">Order ID</span><span aria-hidden="true" class="font-bold block rel line-h-0 opacity0">Order ID</span></button><button type="button" role="tab" id="tab-1-Tab_Demo_H" class="btn-reset line-h-reset nowrap rel z3 currentColor" tabindex="-1" aria-selected="false" aria-controls="tabpanel-1-Tab_Demo_H" data-index="1"><span class="rel z3">Account number</span><span aria-hidden="true" class="font-bold block rel line-h-0 opacity0">Account number</span></button><div class="jsx-647480390 tabs-sliding-bg absolute z2 flex-items-start pill-radius flex bg-cobalt-800 color-white hide"></div></div><div class="tabs-right-arrow justify-start flex flex-shrink-0 pad-t-xxs pad-b-xxs width-sm-all"><button type="button" class="btn-reset border-left border-gray-400 rel hide" aria-label="Show next group" aria-hidden="true"><span class="inline-flex flex-centered width-sm-all height-sm-all color-gray-500"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" class="width-xs height-xs"><path class="svg-base" d="M6.64 13.35l-.71-.7L10.58 8 5.93 3.35l.71-.7L12 8z"></path></svg></span></button></div></div></div></div></div><div id="tab-content-Tab_Demo_H" class="rel container nopad"><div id="tab-content-bgcomponent-Tab_Demo_H" class="absolute-fill hide"><div class="absolute-fill bgcolor"></div><div class="absolute-fill zoomable"></div></div><div class="row flex overflow-hidden "><div id="tabpanel-0-Tab_Demo_H" role="tabpanel" data-isselectedtab="true" data-isprevselectedtab="false" aria-labelledby="tab-0-Tab_Demo_H" class=" grid-col-12 pad-sm-lg pad-md-md pad-lg-sm pad-t-none active-tab width-full max-width-group"><div class=""><div class="row flex-wrap nopad textfieldStyle"><div class="jsx-1633917891 form-row rel "><input aria-label="Order ID" data-spi="false" id="orderNumber" maxLength="20" placeholder="Order ID" max="" class="jsx-1633917891 textfield" value=""/></div></div><div class="row flex-wrap textfieldStyle"><div class="zipCodeCol grid-col-6"><div class="jsx-1633917891 form-row rel "><div class="jsx-1633917891 inline-flex"><label for="orderId_zipCode" class="jsx-1633917891 formfield-label font-bold color-gray-700 ">ZIP Code</label><span class="jsx-1633917891 hidden-spoken"></span></div><input type="integer" data-spi="false" id="orderId_zipCode" maxLength="5" placeholder="5 digits" max="" class="jsx-1633917891 textfield" value=""/></div></div><div class="buttonCol grid-col-6 flex-self-bottom"><button id="orderId_Find_Appointment" disabled="" type="button" class="jsx-1196099039 btn-primary ">Find appointment</button></div></div></div></div><div id="tabpanel-1-Tab_Demo_H" role="tabpanel" data-isselectedtab="false" data-isprevselectedtab="false" aria-labelledby="tab-1-Tab_Demo_H" class=" hidden-spoken tabs-visibility-hidden grid-col-12 pad-sm-lg pad-md-md pad-lg-sm pad-t-none width-full max-width-group"><div class=""><div class="row flex-wrap nopad textfieldStyle"><div class="jsx-1633917891 form-row rel "><input type="integer" aria-label="Account number" data-spi="false" id="accountNumber" maxLength="9" placeholder="Account number" max="" class="jsx-1633917891 textfield" value=""/></div></div><div class="row flex-wrap textfieldStyle"><div class="zipCodeCol grid-col-6"><div class="jsx-1633917891 form-row rel "><div class="jsx-1633917891 inline-flex"><label for="accountNumber_zipCode" class="jsx-1633917891 formfield-label font-bold color-gray-700 ">ZIP Code</label><span class="jsx-1633917891 hidden-spoken"></span></div><input type="integer" data-spi="false" id="accountNumber_zipCode" maxLength="5" placeholder="5 digits" max="" class="jsx-1633917891 textfield" value=""/></div></div><div class="buttonCol grid-col-6 flex-self-bottom"><button id="accountNumber_Find_Appointment" disabled="" type="button" class="jsx-1196099039 btn-primary ">Find appointment</button></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div class="container"></div><div class="SupportLanderContainer_bottomBgColor__2pVkH"><div class="full-width-background mar-t-sm"><div class="container"><div class="row flex-wrap"><div class="SupportLanderContainer_footerCardPanel__Ybzmg grid-col-4"><div role="region" aria-label="Contact" class="card height-full rel z0 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Our team is checking into why you aren't getting your [SERVICE] bill for account [BAN] on time. Check back here for updates.","key":"Wireless-Billing | Inquiry-Bill Image - Delayed Bill"},{"value":"Hi there! Our team is researching why you didn't get your [SERVICE] bill for account [BAN]. Check back here for updates.","key":"Wireless-Billing | Inquiry-Bill Image - Missing bill"},{"value":"Hi there! We're looking into the issue with the taxes on your [SERVICE] bill for account [BAN]. Check back here for updates.","key":"Wireless-Billing | Inquiry Billing-Charges / Fees - Taxes"},{"value":"Hi there! We're looking into the data or service charge issue with your [SERVICE] bill for account [BAN]. Check back here for updates.","key":"Wireless-Billing | Inquiry Billing-Charges / Fees - Data charges"},{"key":"Wireless-Billing | Inquiry Billing-Charges / Fees - Corp Discount","value":"Hi there! We're looking into the issue with the discount on your [SERVICE] bill for account [BAN]. Check back here for updates."},{"value":"Hi there! We're looking into the issue with the monthly charges on your [SERVICE] bill for account [BAN]. Check back here for updates.","key":"Wireless-Billing | Inquiry Billing-System Issues | Wireless."},{"key":"Wireless-Billing | Inquiry Billing-Urgent | Installment Error.","value":"Hi there! We're looking into the issue with installment charges on your [SERVICE] bill for account [BAN]. Check back here for updates."},{"value":"Hi there! We're looking into the issue with the billing charges on your [SERVICE] bill for account [BAN]. Check back here for updates.","key":"Wireless-Billing | Inquiry Billing-Urgent | Unified Errors."},{"value":"Hi there! Our team is checking into the issue with the signature discount on your [SERVICE] bill for account [BAN]. Check back here for updates.","key":"Wireless-Billing | Inquiry Billing-Urgent | Signature Discounts"},{"value":"We're sorry for your loss. Our team is looking into the issue for the [SERVICE] bill for account [BAN]. Check back here for updates.","key":"Wireless-Billing | Inquiry Billing-Death and Probate"},{"key":"Wireless-Billing | Inquiry Billing-NON-AUTH Death and Probate","value":"We're sorry for your loss. Our team is looking into the issue for the [SERVICE] bill for account [BAN]. Check back here for updates."},{"value":"Hi there! Our team is looking into the payment issue on your [SERVICE] bill for account [BAN]. Check back here for updates.","key":"Wireless-Payments | Refunds-Autopay Transaction Issues - Overpayment"},{"value":"Hi there! Our team is looking into the deposit issue on your [SERVICE] bill for account [BAN]. Check back here for updates.","key":"Wireless-Payments | Refunds-Deposits - Deposit Removal / Waiver"},{"value":"Hi there! We're looking into your request to apply your deposit to a different 2211auct on your [SERVICE] bill for account [BAN]. Check back here for updates.","key":"Wireless-Payments | Refunds-Deposits - Deposit Transfers"},{"key":"Wireless-Payments | Refunds-NON-Deposits - Misapplied Deposit Payment","value":"Hi there! Our team is checking into the deposit issue on your [SERVICE] bill for account [BAN]. Check back here for updates."},{"value":"Hi there! We're looking into the payment issue on your [SERVICE] bill for account [BAN]. Check back here for updates.","key":"Wireless-Payments | Refunds-Missing Payments"},{"value":"Hi there! Our team is checking into the non-return fee payment on your [SERVICE] bill for account [BAN]. Check back here for updates.","key":"Wireless-Payments | Refunds-NSF - NSF Dispute"},{"value":"Hi there! We're checking into your refund request on your [SERVICE] bill for account [BAN]. Check back here for updates.","key":"Wireless-Payments | Refunds-NSF - Refund Of NSF Fees"},{"key":"Wireless-Payments | Refunds-Payment Block Removal","value":"Hi there! We're looking into your request to remove a payment block on your [SERVICE] bill for account [BAN]. Check back here for updates."},{"value":"Hi there! Our team is looking into the charge and payment on your [SERVICE] bill for account [BAN]. Check back here for updates.","key":"Wireless-Payments | Refunds-Payment Inquiry - Customer does not recognize charge"},{"value":"Hi there! We're researching the duplicate equipment charge on your [SERVICE] bill for account [BAN]. Check back here for updates.","key":"Wireless-Payments | Refunds-Payment Inquiry - Duplicate Charges Equipment"},{"value":"Hi there! We're looking duplicate service charge on your [SERVICE] bill for account [BAN]. Check back here for updates.","key":"Wireless-Payments | Refunds-Payment Inquiry - Duplicate Charges Service"},{"value":"Hi there! We're looking into your payment block request on your [SERVICE] bill for account [BAN]. Check back here for updates.","key":"Wireless-Payments | Refunds-Payment Inquiry - Hold Release Letter Request"},{"value":"Hi there! We're looking into the payment that was processed for incorrect charges on your [SERVICE] bill for account [BAN]. Check back here for updates.","key":"Wireless-Payments | Refunds-Payment Inquiry - Posted for Incorrect Amount"},{"value":"Hi there! We're looking into the payment that you don't recognize on your [SERVICE] bill for account [BAN]. Check back here for updates.","key":"Wireless-Payments | Refunds-Payment Inquiry - Unrecognized Payment"},{"value":"Hi there! We're looking into your refund request on your [SERVICE] bill for account [BAN]. Check back here for updates.","key":"Wireless-Payments | Refunds-Refund Request - Bankruptcy Refund Request"},{"value":"Hi there! We're looking into your request for a payment that was applied to the wrong 2211auct on your [SERVICE] bill for account [BAN]. Check back here for updates.","key":"Wireless-Payments | Refunds-NON-Refund Request - Check Not Made Out To AT\u0026T Mobility"},{"key":"Wireless-Payments | Refunds-Refund Request - Payment refund request","value":"Hi there! We're looking into your refund request on your [SERVICE] bill for account [BAN]. Check back here for updates."},{"value":"Hi there! We're looking into your refund status on your [SERVICE] bill for account [BAN]. Check back here for updates.","key":"Wireless-Payments | Refunds-Refund Request - Refund Status/Stop Payment Request"},{"value":"Hi there! We're looking into the session-based pricing issue on your [SERVICE] bill for account [BAN]. Check back here for updates.","key":"Wireless-Payments | Refunds-SBP Transaction Issue"},{"key":"Wireless-Payments | Refunds-Transfer Payment or Funds ","value":"Hi there! We're looking into your request to transfer payment from your [SERVICE] bill for account [BAN] to a different account. Check back here for updates."},{"key":"Wireless-Product Service | Device | Upgrade-Unable to add WLS device","value":"Hi there! Our team is is looking into why you couldn't add or order a new [SERVICE] device for account [BAN]. Check back here for updates."},{"key":"Wireless-Product Service | Device | Upgrade-Unable to upgrade WLS device","value":"Hi there! We're looking into the issue with your [SERVICE] device upgrade for account [BAN]. Check back here for updates."},{"key":"Wireless-Product Service | Device | Upgrade-Unable to swap WLS device","value":"Hi there! We're looking into the issue with processing your [SERVICE] device swap for account [BAN]. Check back here for updates."},{"value":"Hi there! We're looking into the issue with changing or upgrading your [SERVICE] rate plan for account [BAN]. Check back here for updates.","key":"Wireless-Product Service | Rate Plan-Unable to change rate plan - Regular plan"},{"value":"Hi there! We're looking into the issue with changing or upgrading your [SERVICE] rate plan for account [BAN]. Check back here for updates.","key":"Wireless-Product Service | Rate Plan-Unable to change rate plan - Grandfathered Plan"},{"value":"Hi there! We're looking into the issue with upgrading your [SERVICE] device and adding a new rate plan on your account [BAN]. Check back here for updates.","key":"Wireless-Product Service | Rate Plan-Unable to add change rate plan - Regular plan"},{"value":"Hi there! We're looking into the issue with upgrading your [SERVICE] device and adding a new rate plan for account [BAN]. Check back here for updates.","key":"Wireless-Product Service | Rate Plan-Unable to add additional rate plan - Grandfathered Plan"},{"value":"Hi there! We're looking into the issue with upgrading your [SERVICE] device and moving your phone to a new rate plan for account [BAN]. Check back here for updates.","key":"Wireless-Product Service | Rate Plan-Unable swap phone between existing rate plans - Regular plan"},{"value":"Hi there! We're looking into the issue with upgrading your [SERVICE] device and moving your phone to a new rate plan for account [BAN]. Check back here for updates.","key":"Wireless-Product Service | Rate Plan-Unable swap phone between existing rate plans - Grandfathered Plan"},{"value":"Hi there! We're looking into the issue with your order to add new [SERVICE] features to account [BAN]. Check back here for updates.","key":"Wireless-Product Service | Feature-Unable to add feature - Regular"},{"value":"Hi there! We're looking into the issue with your order to add new [SERVICE] features to account [BAN]. Check back here for updates.","key":"Wireless-Product Service | Feature-Unable to add feature - Grandfathered"},{"value":"Hi there! We're looking into the issue with your order to remove [SERVICE] features from account [BAN]. Check back here for updates.","key":"Wireless-Product Service | Feature-Unable to remove feature"},{"value":"Hi there! We're looking into the [SERVICE] device return issue for account [BAN]. Check back here for updates.","key":"Wireless-Device Return | Inquiry-Return Issue| Wireless Device"},{"value":"Hi there! We're looking into the [SERVICE] device return issue for account [BAN]. Check back here for updates.","key":"Wireless-Device Return | Inquiry-Urgent | Return issue wireless"},{"value":"Hi there! We're looking into the issue with a lost or stolen [SERVICE] device for account [BAN]. Check back here for updates.","key":"Wireless-Device | Inquiry-Stolen | Wireless Device"},{"value":"Hi there! We're looking into the issue with unlocking your [SERVICE] device for account [BAN]. Check back here for updates.","key":"Wireless-Device | Inquiry-Unlock Issue | Wireless Device"},{"value":"Hi there! We're looking into the issue with unlocking your non-AT\u0026T [SERVICE] device for account [BAN]. Check back here for updates.","key":"Wireless-Device | Inquiry-NONCUST Unlock Issue | Wireless Device"},{"key":"Wireless-Device | Inquiry-Urgent | Device unlock issue wireless","value":"Hi there! We're looking into the issue with unlocking your [SERVICE] device for account [BAN]. Check back here for updates."},{"key":"Wireless-Device | Inquiry-Stolen | Wireless Device","value":"Hi there! We're looking into the issue with a lost or stolen [SERVICE] device for account [BAN]. Check back here for updates."},{"value":"Hi there! We're looking into the damage issue affecting your [SERVICE] device for account [BAN]. Check back here for updates.","key":"Wireless-Device | Inquiry-Urgent | Device physical harm wireless"},{"key":"Wireless-Device | Inquiry-Urgent| Gaming","value":"Hi there! We're looking into the issue with the gaming services on your [SERVICE] device for account [BAN]. Check back here for updates."},{"value":"Hi there! We're looking into the issue with your [SERVICE] network services for account [BAN]. Check back here for updates","key":"Wireless-Device | Inquiry-Urgent | Network Issue wireless"},{"value":"Hi there! We're looking into the issues regarding the transfer of your [SERVICE] number on account [BAN]. ","key":"Wireless-Device | Inquiry-LNP Port | Eligibility Dispute"},{"value":"Hi there! We're looking into the issues regarding the transfer of your [SERVICE] number on account [BAN].","key":"Wireless-Device | Inquiry-LNP Port In | Wireless"},{"value":"Hi there! We're looking into issues with transferring your home phone number to your [SERVICE] phone on account [BAN].","key":"Wireless-Device | Inquiry-LNP Port In | Wireline"},{"value":"Hi there! We're looking into the eligibility with transferring your [SERVICE] number on account [BAN] to a new service. ","key":"Wireless-Device | Inquiry-LNP Port Out | Wireless"},{"value":"Hi there! We're looking into the syncing issue with for your [SERVICE] number on account [BAN].","key":"Wireless-Feature | Inquiry-Urgent | Feature Number Sync Issue"},{"key":"Wireless-Services | Inquiry-Urgent| Feature HBO Max","value":"Hi there! We're looking into your HBO Max issue on your [SERVICE] device for account [BAN]."},{"value":"Hi there! We're looking into the issue with the [SERVICE] device features for account [BAN].","key":"Wireless-Feature | Inquiry-Urgent | Feature Service Issue"},{"value":"Hi there! Our team is looking into the issue with your [SERVICE] data plan for account [BAN].","key":"Wireless-Services | Inquiry-Urgent | Plan Errors"},{"value":"Hi there! We're working on the issue with your request to suspend your [SERVICE] service on account [BAN] due to military service.","key":"Wireless-Services | Inquiry-Military Suspend"},{"value":"Hi there! We're looking into the issue with your [SERVICE] device or services on account [BAN].","key":"Wireless-Services | Inquiry-Unable to complete transaction | Other"},{"value":"Hi there! We're looking into the sign in issue with your [SERVICE] account [BAN].","key":"Wireless-Services | Inquiry-Digital | LOGIN"},{"value":"Hi there! We're looking into the registration issue with your [SERVICE] account [BAN].","key":"Wireless-Services | Inquiry-Digital | REGISTRATION"},{"value":"Hi there! We're looking into the issue with updating your profile on [SERVICE] account [BAN].","key":"Wireless-Services | Inquiry-Digital | PROFILE MANAGEMENT"},{"value":"Hi there! We're looking into the online payment issue for your [SERVICE] account [BAN].[BAN] due to military service. ","key":"Wireless-Services | Inquiry-Digital | PAYMENT"},{"value":"Hi there! Our team is looking into the issue with your online [SERVICE] bill for account [BAN].","key":"Wireless-Services | Inquiry-Digital | VIEW BILL / VIEW USAGE"},{"value":"Hi there! We're looking into the [SERVICE] account issues for account [BAN].","key":"Wireless-Services | Inquiry-Digital | OTHER"},{"value":"Hi there! We're looking into your the issue with your [SERVICE] promo credits for account [BAN]. Don't forget, promo credits can take up to three bill periods to show on your bill.","key":"Wireless-Promotions | Inquiry-Urgent | Missing Promotions"},{"key":"Wireless-Order Action | Online fallout Wireless-Wireless order fallout | DF"},{"key":"Wireless-Order Action | Online fallout Wireless-Wireless order fallout | In Store"},{"key":"Wireless-Order Action | Online fallout Wireless-Wireless order fallout | Ready to Go"},{"value":"Hi there! We're looking into your request for a billing adjustment on [SERVICE] account [BAN].","key":"Wireless-Billing | Adjustment-Adjustment Wireless | Billing adjustment - HLA"},{"value":"Hi there! We're looking into your request for a billing adjustment on [SERVICE] account [BAN].","key":"Wireless-Billing | Adjustment-Adjustment Wireless | Billing adjustment - COLL"},{"value":"Hi there! We're looking into your request for a billing adjustment on [SERVICE] account [BAN].","key":"Wireless-Billing | Adjustment-Adjustment Wireless | Goodwill adjustment - HLA"},{"value":"Hi there! We're looking into your request for a billing adjustment on [SERVICE] account [BAN].","key":"Wireless-Billing | Adjustment-Adjustment Wireless | Goodwill adjustment - COLL"},{"value":"Hi there! Our team is looking into the deposit issue on your [SERVICE] bill for account [BAN]. Check back here for updates.","key":"Uverse-Payment | Issues-Advanced Payment or Deposit Issue WLN"},{"value":"Hi there! We're looking into the issue with a payment that hasn't posted to your [SERVICE] account [BAN]. ","key":"Uverse-Payment | Issues-Altered Check or Money Order WLN"},{"value":"Hi there! We're looking into the issue with a payment that was applied to the wrong account instead of account [BAN]. ","key":"Uverse-Payment | Issues-Cascade Claim WLN"},{"value":"Hi there! We're looking into the issue with your check or money order that may have been altered.","key":"Uverse-Payment | Issues-Duplicate Payment WLN"},{"value":"Hi there! We're looking into the issue with the payment on account [BAN] that was posted with the wrong amount. ","key":"Uverse-Payment | Issues-Encoding error WLN"},{"key":"Uverse-Payment | Issues-Missing Payment WLN","value":"Hi there! We're looking into the issue with the payment account [BAN] made to an incorrect payee."},{"value":"Hi there! We're looking into the issue with the duplicate payment applied to your account [BAN].","key":"Uverse-Payment | Issues-Not My Payment WLN"},{"value":"Hi there! We're looking into the issue with a payment that was applied to your account [BAN] incorrectly. ","key":"Uverse-Payment | Issues-Payment not Posted WLN"},{"value":"Hi there! We're looking into the issue with the check amount applied to your account [BAN].","key":"Uverse-Payment | Issues-Payment Posted for Incorrect Amount WLN"},{"value":"Hi there! We're looking into your request for info about a previous payment on account [BAN].","key":"Uverse-Payment | Issues-Payment posted to wrong account WLN"},{"key":"Uverse-Payment | Issues-Request Check Copy WLN","value":"Hi there! We're looking into the payment issue for account [BAN] that was processed incorrectly."},{"value":"Hi there! We're looking into the payment issue on account [BAN] that you don't recognize.","key":"Uverse-Payment | Issues-Request Information Only WLN"},{"value":"Hi there! We're looking into your request for a copy of the check you submitted for account [BAN].","key":"Uverse-Payment | Issues-Wrong Payee WLN"},{"value":"Hi there! We're looking into your billing issue on [SERVICE] account [BAN].","key":"AIA-Billing | Inquiry AIA-Charges Usage and Fees AIA"},{"value":"Hi there! Our team is checking into why you aren't getting your [SERVICE] bill for account [BAN] on time. ","key":"AIA-Billing | Inquiry AIA-Bill Image | Late Bill AIA"},{"value":"Hi there! We're looking into why you're not receiving your [SERVICE] bill statement for account [BAN].","key":"AIA-Billing | Inquiry AIA-Bill Image | Missing Bill AIA"},{"value":"Hi there! We're processing your refund request for your cancelled AT\u0026T [SERVICE] account [BAN].","key":"AIA-Billing | Inquiry AIA-Buyer’s Remorse Refund AIA"},{"value":"Hi there! We're looking into your request to transfer a payment from account [BAN] to a different account. ","key":"AIA-Payments | Refunds AIA-Transfer Payments or Funds AIA"},{"value":"Hi there! We're looking into the issue with a payment that was processed incorrectly on [SERVICE] account [BAN].","key":"AIA-Payments | Refunds AIA-Missing Payment AIA"},{"value":"Hi there! We're looking into the issue with your payment refund request.","key":"AIA-Payments | Refunds AIA-General Refunds AIA"},{"value":"Hi there! We're looking into the issue with your lost or stolen AT\u0026T Internet Air All-Fi router device.","key":"AIA-Device | Inquiry AIA-Stolen / Lost | AIA Device"},{"value":"Hi there! We're processing your request for a billing address change on account [BAN].","key":"AIA-Customer Account Mgmt | AIA-Billing Address Change AIA"},{"value":"Hi there! We're processing your request for a legal name change on account [BAN].","key":"AIA-Customer Profile Management | Profile Issue AIA-Legal Name Change AIA"},{"key":"AIA-Customer Profile Management | Profile Issue AIA-Shipping Address change AIA","value":"Hi there! We're processing your request for a shipping address change on account [BAN]."},{"key":"AIA-Customer Profile Management | Profile Issue AIA-Billing Address change AIA","value":"Hi there! We're processing your request for a billing address change on account [BAN]."},{"value":"Hi there! We're processing your request for a preferred contact name change on account [BAN].","key":"AIA-Customer Profile Management | Profile Issue AIA-Preferred contact change issue AIA"},{"key":"AIA-Customer Profile Management | Profile Issue AIA-Add / Change order to AIA","value":"Hi there! We're processing your request to replace your AT\u0026T Internet with AT\u0026T Internet Air account."},{"value":"Hi there! We're looking into your issue with AT\u0026T [SERVICE] promo pricing.","key":"AIA-Account Services | Promotions AIA-Missing or Invalid Promotions AIA"},{"value":"Hi there! We're looking into the issue with your new order.","key":"AIA-Order Action | Add / Change Order AIA-New order issue AIA"},{"value":"Hi there! We're looking into your order to swap AT\u0026T All-Fi Hubs for account [BAN].","key":"AIA-Order Action | Add / Change Order AIA-Swap Device Order Issue | AIA"},{"key":"AIA-Order Action | Order fallout AIA-AIA PreSubmit online order fallout | DF"},{"key":"AIA-Order Action | Order fallout AIA-AIA PreSubmit agent order fallout | DF"},{"key":"AIA-Order Action | Order fallout AIA-AIA PreSubmit order fallout NF | DF"},{"key":"AIA-Order Action | Order fallout AIA-AIA PostSubmit online order fallout | DF"},{"key":"AIA-Order Action | Order fallout AIA-AIA PostSubmit agent order fallout | DF"},{"key":"AIA-Order Action | Order fallout AIA-AIA PostSubmit order fallout NF | DF"},{"value":"Hi there! We're processing your request to replace your AT\u0026T Internet with AT\u0026T Internet Air account.","key":"AIA-Order Action | Add / Change Order AIA-Add / Change order to AIA"},{"value":"Hi there! Our team is looking into your issue. Check back here for updates.","key":"default"},{"value":"Hi there! We're looking into the issue with a payment that was processed incorrectly on [SERVICE] account [BAN].","key":"Wireline-Payment | Issues-Missing Payment WLN"},{"value":"Hi there! We're looking into the issue with a payment that was applied to the wrong account instead of account [BAN]. ","key":"Wireline-Payment | Issues-Cascade Claim WLN"},{"value":"Hi there! We're looking into the issue with the payment on account [BAN]. ","key":"Wireline-Payment | Issues-Encoding error WLN"},{"value":"Hi there! We're looking into the issue with a possible duplicate payment on account [BAN]. ","key":"Wireline-Payment | Issues-Duplicate Payment WLN"},{"value":"Hi there! We're looking into the issue with the payment on account [BAN] that was posted with the wrong amount. ","key":"Wireline-Payment | Issues-Payment Posted for Incorrect Amount WLN"},{"value":"Hi there! We're looking into the issue with the payment on account [BAN] that had the wrong payee info. ","key":"Wireline-Payment | Issues-Wrong Payee WLN"},{"value":"Hi there! We're looking into the issue with a payment that hasn't posted to account [BAN]. ","key":"Wireline-Payment | Issues-Payment not Posted WLN"},{"value":"Hi there! We're looking into the issue with a payment that hasn't posted to account [BAN]. ","key":"Wireline-Payment | Issues-Advanced Payment or Deposit Issue WLN"},{"value":"Hi there! We're looking into the issue with an unknown payment on account [BAN]. ","key":"Wireline-Payment | Issues-Not My Payment WLN"},{"value":"Hi there! We need more info to process your payment on account [BAN]. ","key":"Wireline-Payment | Issues-Request Information Only WLN"},{"value":"Hi there! We need a copy of the check used as payment on account [BAN]. ","key":"Wireline-Payment | Issues-Request Check Copy WLN"},{"value":"Hi there! The check or money order you sent for payment on account [BAN] has been altered and we can't process your payment. ","key":"Wireline-Payment | Issues-Altered Check or Money Order WLN"},{"value":"Hi there! We're looking into the issue with a payment that was applied to the wrong account instead of account [BAN]. ","key":"Wireline-Payment | Issues-Payment Posted to Wrong Account WLN"}]}},"casesDtoMapping":{"variationID":"/support/web-support/8498c054-7ba0-401e-ae17-ee10f35dcd05","docId":"8498c054-7ba0-401e-ae17-ee10f35dcd05","_type":"casesActionMapping","scmsCompId":"casesDtoMapping","hideOnDefault":false,"content":{"_type":"casesActionMappingFields","fields":[{"value":"PAYMENT_UNRECOGNIZED","key":"Wireless-Payments | Refunds-Payment Inquiry - Unrecognized Payment"},{"value":"BANK_HOLD","key":"Wireless-Payments | Refunds-Payment Inquiry - Hold Release Letter Request"},{"value":"REFUND","key":"Wireless-Payments | Refunds-Refund Request - Payment refund request"},{"key":"Wireless-Payments | Refunds-Transfer Payment or Funds","value":"WRONG_ACCOUNT"},{"value":"PAYMENT_MISSING","key":"Wireless-Payments | Refunds-Missing Payments"},{"value":"BANK_REJECTION","key":"Wireless-Payments | Refunds-NSF - NSF Dispute"},{"value":"PAYMENT_MISSING","key":"Wireline-Payments | Refunds-Missing Payment WLN"},{"value":"INCORRECT_AMOUNT","key":"Wireline-Payments | Refunds-Payment Posted for Incorrect Amount WLN"},{"key":"Wireline-Payments | Refunds-Not My Payment WLN","value":"PAYMENT_UNRECOGNIZED"},{"value":"PAYMENT_UNRECOGNIZED","key":"AIA-Payments | Refunds AIA-Missing Payment AIA"},{"key":"AIA-Payments | Refunds AIA-General Refunds AIA","value":"REFUND"},{"value":"WRONG_ACCOUNT","key":"AIA-Payments | Refunds AIA-Transfer Payments or Funds AIA"},{"value":"DEVICE_STOLEN","key":"Wireless-Device | Inquiry-Stolen | Wireless Device"},{"value":"PAYMENT_MISSING","key":"Wireline-Payment | Issues-Missing Payment WLN"},{"key":"Wireline-Payment | Issues-Payment Posted for Incorrect Amount WLN","value":"INCORRECT_AMOUNT"},{"value":"PAYMENT_UNRECOGNIZED","key":"Wireline-Payment | Issues-Not My Payment WLN"}]}},"casesResolutionMapping":{"variationID":"/support/web-support/86764a71-f2ff-4abe-adbf-064995141d45","docId":"86764a71-f2ff-4abe-adbf-064995141d45","_type":"casesResolutionMapping","scmsCompId":"casesResolutionMapping","hideOnDefault":false,"content":{"_type":"casesResolutionMappingFields","fields":[{"key":"Corrected-Adjustment full amount","url":"/support/topic/my-account","customerFriendlyRes":"You're all set! We adjusted your [SERVICE] account [BAN] for the full amount you requested and closed the ticket.","summary":"Account adjusted"},{"summary":"Account adjusted","key":"Corrected-Adjustment partial amount","url":"/support/topic/my-account","customerFriendlyRes":"You're all set! We adjusted your account [BAN] for part of the amount you requested and closed the ticket."},{"summary":"Full refund applied","key":"Corrected-Refund full amount","url":"/support/topic/my-account","customerFriendlyRes":"You're all set! We refunded the full amount you requested on account [BAN] and closed the ticket."},{"customerFriendlyRes":"You're all set! We refunded part of the amount you requested on account [BAN] and closed the ticket.","summary":"Partial refund applied","key":"Corrected-Refund partial amount","url":"/support/topic/my-account"},{"key":"Corrected-Pricing","url":"/support/topic/my-account","customerFriendlyRes":"You're all set! We fixed the pricing or recurring charge issue on your account [BAN] and closed the ticket.","summary":"Pricing or charge issue fixed"},{"key":"Corrected-Order","url":"/support/topic/my-account","customerFriendlyRes":"You're all set! We fixed the issue with the [SERVICE] order you placed on account [BAN] and closed the ticket.","summary":"Order fixed"},{"key":"Corrected-Repair","url":"/support/topic/wireless","customerFriendlyRes":"You're all set! We fixed the issue by repairing your product and closed the ticket.","summary":"Product repaired "},{"customerFriendlyRes":"You're all set! We fixed the issue as requested and closed the ticket.","summary":"Issue fixed","key":"Corrected-Completed","url":"/support/topic/wireless"},{"summary":"Issue fixed","key":"Corrected-Provisioning Completed","url":"/support/topic/wireless","customerFriendlyRes":"You're all set! We fixed the product or service issue and closed the ticket."},{"url":"/support/topic/my-account","customerFriendlyRes":"We closed the ticket because we didn't get additional info from you and we weren't able to take action.","summary":"Case closed. More info needed.","key":"Sustained-Addtl Info needed"},{"key":"Sustained-Policy Issue / Within Policy","url":"/support/topic/my-account","customerFriendlyRes":"You're all set! Your request was determined to be working within policies, so we took no action and closed the ticket.","summary":"No changes made. Case closed."},{"url":"/support/topic/my-account","customerFriendlyRes":"You're all set! We've finished this request with no changes. As the agent discussed with you, your products, services, and billing are working as expected for account [BAN].","summary":"No changes made. Case closed.","key":"Sustained-Educated Customer"},{"key":"No Action-Denied","url":"/support/topic/my-account"},{"url":"/support/topic/my-account","key":"No Action-Cancel Case"},{"customerFriendlyRes":"Uh-oh. This is a duplicate ticket. We've already fixed the issue so we're canceling this ticket. ","summary":"Ticket canceled","key":"No Action-Already Resolved / Duplicate","url":"/support/topic/my-account"},{"summary":"Case closed. More info needed.","key":"No Action-Unable to Reach Customer","url":"/support/topic/my-account","customerFriendlyRes":"We needed additional info from you but we couldn’t reach you, so the ticket was cancelled."},{"url":"/support/topic/my-account","customerFriendlyRes":"We needed additional info from you but we couldn’t reach you, so the ticket was closed. You should have received an email or text mesage with a request for more info. Reply within 60 days via online, email, text, or phone, and we'll reopen the ticket.","summary":"Case closed. More info needed.","key":"Addtl Info needed-Addtl Info needed"},{"customerFriendlyRes":"You're all set! We applied the payment charges to the correct accounts and closed the ticket. ","summary":"Transferred","key":"Corrected-PR-","url":"/support/topic/my-account"},{"url":"/support/topic/my-account","customerFriendlyRes":"You're all set! We made the changes you requested to your account and closed the ticket.","summary":"Completed","key":"Corrected-PR-"},{"key":"Corrected-PR-","url":"/support/topic/my-account","customerFriendlyRes":"You're all set! We refunded the full amount you requested and closed the ticket.","summary":"Refund full amount"},{"url":"/support/topic/my-account","customerFriendlyRes":"You're all set! We refunded part of the amount you requested and closed the ticket.","summary":"Refund partial amount","key":"Corrected-PR-"},{"url":"/support/topic/my-account","customerFriendlyRes":"You're all set! An agent discussed with you that your products, services, and billing are working as expected, so we took no action and closed the ticket.","summary":"No changes made. Case closed.","key":"Sustained-PR-Educated Customer"},{"customerFriendlyRes":"Uh-oh. This is a duplicate ticket. We've already fixed the issue so we're canceling this ticket.","summary":"Ticket canceled","key":"No Action-PR-Already Resolved / Duplicate","url":"/support/topic/my-account"},{"summary":"Ticket canceled","key":"No Action-PR-Cancel Case","url":"/support/topic/my-account","customerFriendlyRes":"Oops... This ticket was created by mistake so we canceled it."},{"key":"No Action-PR-Denied","url":"/support/topic/my-account","customerFriendlyRes":"Oops... This ticket was created by mistake so we canceled it.","summary":"Ticket canceled"},{"summary":"Case closed. More info needed.","key":"No Action-PR-Unable to Reach Customer","url":"/support/topic/my-account","customerFriendlyRes":"We needed additional info from you but we couldn’t reach you, so the ticket was closed."},{"customerFriendlyRes":"We needed additional info from you but we couldn’t reach you, so the ticket was closed. You should have received an email or SMS text for additional info. If you reply within 60 days via online, email, text or phone we will reopen you ticket.","summary":"Case closed. More info needed.","key":"Additional Info Needed-PR-Credit Card","url":"/support/topic/my-account"},{"key":"Additional Info Needed-PR-ICP/Home Banking","url":"/support/topic/my-account","customerFriendlyRes":"We needed additional info from you but we couldn’t reach you, so the ticket was closed. You should have received an email or text mesage with a request for more info. Reply within 60 days via online, email, text, or phone, and we'll reopen the ticket.","summary":"Case closed. More info needed."},{"summary":"Case closed. More info needed.","key":"Additional Info Needed-PR-ACH","url":"/support/topic/my-account","customerFriendlyRes":"We needed additional info from you but we couldn’t reach you, so the ticket was closed. You should have received an email or text mesage with a request for more info. Reply within 60 days via online, email, text, or phone, and we'll reopen the ticket."},{"summary":"Case closed. More info needed.","key":"Additional Info Needed-PR-Addtl Infor Needed","url":"/support/topic/my-account","customerFriendlyRes":"We needed additional info from you but we couldn’t reach you, so the ticket was closed. You should have received an email or text mesage with a request for more info. Reply within 60 days via online, email, text, or phone, and we'll reopen the ticket."},{"url":"/support/topic/my-account","customerFriendlyRes":"You're all set! We applied the payment charges to the correct accounts and closed the ticket.","summary":"Account adjusted","key":"Corrected-PR-Transferred"},{"url":"/support/topic/my-account","customerFriendlyRes":"You're all set! We made the changes you requested to your account and closed the ticket.","summary":"Account adjusted","key":"Corrected-PR-Completed"},{"customerFriendlyRes":"You're all set! We refunded the full amount you requested and closed the ticket.","summary":"Full refund applied","key":"Corrected-PR-Refund full amount","url":"/support/topic/my-account"},{"key":"Corrected-PR-Refund partial amount","url":"/support/topic/my-account","customerFriendlyRes":"You're all set! We refunded part of the amount you requested and closed the ticket.","summary":"Partial refund applied"},{"url":"/support/topic/my-account","customerFriendlyRes":"You're all set! An agent discussed with you that your products, services, and billing are working as expected, so we took no action and closed the ticket.","summary":"No changes made. Case closed.","key":"Sustained-PR-Educated Customer"},{"customerFriendlyRes":"Uh-oh. This is a duplicate ticket. We've already fixed the issue so we're canceling this ticket.","summary":"Ticket canceled","key":"No Action-PR-Already Resolved / Duplicate","url":"/support/topic/my-account"},{"customerFriendlyRes":"Oops... This ticket was created by mistake so we canceled it.","summary":"Ticket canceled","key":"No Action-PR-Cancel Case","url":"/support/topic/my-account"},{"key":"No Action-PR-Denied","url":"/support/topic/my-account","customerFriendlyRes":"Oops... This ticket was created by mistake so we canceled it.","summary":"Ticket canceled"},{"key":"No Action-PR-Unable to Reach Customer","url":"/support/topic/my-account","customerFriendlyRes":"We needed additional info from you but we couldn’t reach you, so the ticket was closed. You should have received an email or text mesage with a request for more info. Reply within 60 days via online, email, text, or phone, and we'll reopen the ticket.","summary":"Case closed. More info needed."},{"summary":"Case closed. More info needed.","key":"Additional Info Needed-PR-Credit Card","url":"/support/topic/my-account","customerFriendlyRes":"We needed additional info from you but we couldn’t reach you, so the ticket was closed. You should have received an email or text mesage with a request for more info. Reply within 60 days via online, email, text, or phone, and we'll reopen the ticket."},{"key":"Additional Info Needed-PR-ICP/Home Banking","url":"/support/topic/my-account","customerFriendlyRes":"We needed additional info from you but we couldn’t reach you, so the ticket was closed. You should have received an email or text mesage with a request for more info. Reply within 60 days via online, email, text, or phone, and we'll reopen the ticket.","summary":"Case closed. More info needed."},{"key":"Additional Info Needed-PR-ACH","url":"/support/topic/my-account","customerFriendlyRes":"We needed additional info from you but we couldn’t reach you, so the ticket was closed. You should have received an email or text mesage with a request for more info. Reply within 60 days via online, email, text, or phone, and we'll reopen the ticket.","summary":"Case closed. More info needed."},{"key":"Additional Info Needed-PR-Addtl Infor Needed","url":"/support/topic/my-account","customerFriendlyRes":"Your payment wasn't received from your bank. You'll need to submit a new payment and contact your bank. We're sorry for any inconvenience. ","summary":"Case closed. More info needed."},{"url":"/support/topic/my-account","customerFriendlyRes":"You're all set! We've completed your refund request and closed the ticket. You should receive your mailed refund within 7 to 10 business days.","summary":"Refund issued","key":"Corrected-PI-Credit Policy Refund Pay Claim (Cash)"},{"key":"Corrected-PI-Customer Error - Info","url":"/support/topic/my-account","customerFriendlyRes":"You're all set! We've posted a payment to your account and closed the ticket.","summary":"Account adjusted"},{"summary":"Refund issued","key":"Corrected-PI-Customer Error Refund","url":"/support/topic/my-account","customerFriendlyRes":"You're all set! We've completed your electronic refund to your account and closed the ticket. You can expect your refund within 2 to 5 business days. If you don't see the refund on your account after 5 days, contact your bank. We're sorry for any inconvenience."},{"summary":"Refund issued","key":"Corrected-PI-Encoding Error","url":"/support/topic/my-account","customerFriendlyRes":"You're all set! We've completed your electronic refund to your account and closed the ticket. You can expect your refund within 2 to 5 business days. If you don't see the refund on your account after 5 days, contact your bank. We're sorry for any inconvenience."},{"summary":"Payment posted","key":"Corrected-PI-Extra Item","url":"/support/topic/my-account","customerFriendlyRes":"You're all set! We've confirmed your payment posted correctly to your account, so we closed the ticket. "},{"key":"Corrected-PI-Fraud","url":"/support/topic/my-account","customerFriendlyRes":"You're all set! We've completed your electronic refund to your account and closed the ticket. You can expect your refund within 2 to 5 business days. If you don't see the refund on your account after 5 days, contact your bank. We're sorry for any inconvenience.","summary":"Refund issued"},{"key":"Corrected-PI-Missing Item","url":"/support/topic/my-account","customerFriendlyRes":"Your payment wasn't received from your bank. You'll need to submit a new payment and contact your bank. We're sorry for any inconvenience.","summary":"Payment needed"},{"summary":"Refund issued","key":"Corrected-PI-Payment Refunded","url":"/support/topic/my-account","customerFriendlyRes":"You're all set! We've completed your electronic refund to your account and closed the ticket. You can expect your refund within 2 to 5 business days. If you don't see the refund on your account after 5 days, contact your bank. We're sorry for any inconvenience."},{"key":"Corrected-PI-Posting Errors - Lock box/TO/BOT","url":"/support/topic/my-account","customerFriendlyRes":"You're all set! Your payment has been applied to your account so we've closed the ticket. It may take 3 business days for the payment to appear on your account.","summary":"Payment applied"},{"key":"Corrected-PI-Refund Check Issued","url":"/support/topic/my-account","customerFriendlyRes":"You're all set! We've completed your refund request and closed the ticket. Expect your mailed refund within 7 to 10 business days.","summary":"Refund issued"},{"summary":"Payment applied","key":"Corrected-PI-Service Rep Error Post to Account","url":"/support/topic/my-account","customerFriendlyRes":"You're all set! Your payment has been applied to your account so we've closed the ticket. It may take 3 business days for the payment to appear on your account."},{"key":"Corrected-PI-System Error","url":"/support/topic/my-account\",","customerFriendlyRes":"You're all set! We've confirmed your payment posted correctly to your account, so we closed the ticket.","summary":"Payment posted"},{"key":"Corrected-PI-Transfer Payment","url":"/support/topic/my-account","customerFriendlyRes":"You're all set! Your payment has been applied to your account so we've closed the ticket. It may take 3 business days for the payment to appear on your account.","summary":"Payment applied"},{"customerFriendlyRes":"You're all set! We've completed your electronic refund to your account and closed the ticket. You can expect your refund within 2 to 5 business days. If you don't see the refund on your account after 5 days, contact your bank. We're sorry for any inconvenience.","summary":"Refund issued","key":"Corrected-PI-Wrong Payee","url":"/support/topic/my-account"},{"key":"Corrected-PI-Wrong Payee ACH","url":"/support/topic/my-account","customerFriendlyRes":"You're all set! We've completed your electronic refund to your account and closed the ticket. You can expect your refund within 2 to 5 business days. If you don't see the refund on your account after 5 days, contact your bank. We're sorry for any inconvenience.","summary":"Refund issued"},{"url":"/support/topic/my-account","customerFriendlyRes":"We needed additional info from you but we couldn’t reach you, so the ticket was closed. You should have received an email or text mesage with a request for more info. Reply within 60 days via online, email, text, or phone, and we'll reopen the ticket.","summary":"Case closed. 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Want to place a new order? \u003ca href='https://www.att.com/deals'\u003eShop online.\u003c/a\u003e","status":"CANCELED","_type":"ihxEnjoyJeopardyConfigFields"}],"rescheduleConfirmTxt1":"Does your new day and time look okay?","succussfulAvailableTime":"Good news! We have available appointments that day. Choose the time you’d like.","omHubMessage1":"Your appointment scheduled for [[date]] has been completed.","getDetailsLinkUrl":"https://www.att.com/checkmyorder/","rescheduleConfirmCurDateHeader":"Current appointment","appointmentCardServiceLabel":"You have a [[SERVICE]] appointment","rescheduleCTA":"Reschedule","rescheduleConfirmCurDateTxt":"To this day and time.","importantinformation":{"whereIsMyTechDescription":"Want to know how close your tech is on appointment day? No problem. 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