Espace Aides et Contact pour les Associations

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onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"epargner"})><span>Épargner</span></a> </li> <li class="rsp_nav__item js-mainnav-link" data-channelid="9edaf1164be9f610VgnVCM100000da4658c0RCRD"> <a href="/assurances" class="rsp_nav__link rsp_nav__link--first-level" onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"proteger"})><span>Protéger</span></a> </li> <li class="rsp_nav__item js-mainnav-link" data-channelid="053bd4b68a5fe810VgnVCM1000000c0e3f76RCRD"> <a href="/actualites" class="rsp_nav__link rsp_nav__link--first-level" onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"actualites"})><span>Actualités</span></a> </li> <script id="hidden-autocompletion-file" type="text/x-custom-template"> /staticfiles/Configurations_ASS/Search/search_keywords_list_20221031140052.json </script> <li class="rsp_nav__item ml-auto mr-m js-nav-search"> <button class="rsp_btn bd-l_before js-search-menu" 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class="rsp_nav__search js-main-search_field-mobile" onclick="bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::recherche'})"> <button type="submit" aria-label="Lancer la recherche" class="dcw_visually-hidden">Ok</button> </form> </li> <li class="rsp_nav__item"> <a class="rsp_nav__link" href="/banque-au-quotidien"> Gérer son quotidien </a> </li> <li class="rsp_nav__item"> <a class="rsp_nav__link" href="/credits-financements"> Financer </a> </li> <li class="rsp_nav__item"> <a class="rsp_nav__link" href="/rse"> RSE </a> </li> <li class="rsp_nav__item"> <a class="rsp_nav__link" href="/epargne-placement"> Épargner </a> </li> <li class="rsp_nav__item"> <a class="rsp_nav__link" href="/assurances"> Protéger </a> </li> <li class="rsp_nav__item"> <a class="rsp_nav__link" href="/actualites"> Actualités </a> </li> </ul> </li><li class="rsp_nav__item rsp_nav__item--emergency"> <button class="rsp_btn rsp_btn--emergency rsp_dropdown js-nav-mobile-first-lvl-btn" aria-expanded="false" aria-controls="sub-list-otherSite_metiers"> Associations <svg aria-hidden="true" focusable="false" xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"> <path fill="currentColor" fill-rule="evenodd" d="M19.618 7L21 8.331 12 17 3 8.331 4.382 7 12 14.337z" /> </svg> </button> <ul id="sub-list-otherSite_metiers" class="rsp_nav__list js-nav-mobile-second-lvl-container">  <li class="rsp_nav__item rsp_nav__item--connect"> <a class="rsp_nav__link rsp_nav__link--sub-level" href="https://entreprises.sg.fr/" onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"entreprises"})><span>Entreprises</span></a> </li> <li class="rsp_nav__item rsp_nav__item--connect"> <a class="rsp_nav__link rsp_nav__link--sub-level" href="https://professionnels.sg.fr/" onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"professionnels"})><span>Professionnels</span></a> </li> <li class="rsp_nav__item 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onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-deconnectee::'+"decouvrir-sg"})><span>Découvrir SG</span></a> </li> </ul> </li> <li class="rsp_nav__item rsp_nav__item--emergency"> <a class="rsp_nav__link" data-tms-container-label="header-mobile-last-links" href="/aide-contacts" data-element-label="aide-et-contacts"onclick=bddfTms.trackEvent(this,'click_menu',{event_name:'navigation-connectee::'+"aide-et-contacts"})><svg aria-hidden='true' focusable='false' width='18' height='18'><use xmlns:xlink='http://www.w3.org/1999/xlink' xlink:href='/staticfiles/Resources_ASS/img/pictos-fonctionnels_20240220183717.svg#lhs-urgence'></use></svg><span>Aide et contacts</span></a> </li> </ul> </nav> </div> </div> <div id="searchBox" class="rsp_search-box__wrapper js-search-wrapper"> <form role="search" class="rsp_search-box" action="/resultats-recherche" method="get" data-clientside-id="setSecureSearchResults" data-clientside-segments="S--1651821497-0000000000000000000000RCRD"> <label for="inputSearch" class="rsp_search-box__label">Rechercher :</label> <div class="rsp_search-box__content-list js-input-menu"> <input id="inputSearch" type="search" class="rsp_search-box__input js-main-search_field" autocomplete="off" aria-autocomplete="list" role="combobox"> <button type="reset" class="rsp_btn rsp_search-box__main-search-erase js-main-search_erase2 dcw_hidden" aria-label="Réinitialiser le champs de recherche"> <svg xmlns="http://www.w3.org/2000/svg" width="32" height="32" viewBox="0 0 32 32" fill="none" aria-hidden="true" focusable="false"> <rect opacity="0.01" width="32" height="32" fill="white"></rect> <path fill-rule="evenodd" clip-rule="evenodd" d="M24.8118 5.33301L26.6668 7.18808L17.8548 15.9997L26.6668 24.8113L24.8118 26.6663L16.0002 17.8543L7.18857 26.6663L5.3335 24.8113L14.1455 15.9997L5.3335 7.18808L7.18857 5.33301L16.0002 14.145L24.8118 5.33301Z" fill="#ffffff"></path> </svg> </button> <button class="rsp_btn v-align-middle js-search-form-btn" 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data-tms-click-type="N" data-tms-container-label="fil-d-ariane-desktop">Accueil </a> </li> <li class="dcw_breadcrumb_item is-active" aria-current="page"> <svg aria-hidden='true' focusable='false' class='dcw_breadcrumb_double-arrow' aria-hidden='true' focusable='false'><use width='100%' height='100%' xmlns:xlink='http://www.w3.org/1999/xlink' xlink:href='/staticfiles/Resources_ASS/img/pictos-fonctionnels_20240220183717.svg#double-arrow'></use></svg> Aide et contacts </li> </ul> </nav> <div class="dcw_banner-heading"> <div class="dcw_banner-heading_banner" style="background-image:url('/staticfiles/Associations/Medias/Aide-et-contacts/FP_TT003_projets-jeunes_PCE_477_HD_V3_20221031140052.png')"></div> <div class="dcw_banner-heading_baseline dcw_banner-heading_baseline--sm"> <h1 class="dcw_title dcw_title--large dcw_banner-heading_title"> Aide et contacts </h1> </div> </div><style> #wrapper-txt.active p:not(:last-child):after { content: ''; display: block; width: 16.3rem; height: 1px; transform: none; background-color: #dedede; z-index: 1; margin-top: 1rem; transition: width 0.3s ease; } .d-none { display: none; } .stl_select-wrapper, #valueBanqueNew { margin: auto; width: 100%; } #formSelectRegion { position: relative; } #picto_fleche { position: absolute; right: 10px; color: #545454; z-index: 1000; bottom: 15px; pointer-events: none; } .stl_select { font-family: "Source Sans Pro"; font-size: 1rem; font-weight: 600; border: none; transition: box-shadow 0.3s ease 0s; box-shadow: rgb(0 0 0 / 12%) 0px 2px 4px 0px; margin-bottom: 1rem; color: rgb(116, 115, 116); cursor: pointer; padding: 0 1rem; -webkit-appearance: none; -moz-appearance: none; appearance: none; padding-right: 2.5rem; background-repeat: no-repeat; background-position: calc(100% - 1rem); height: 3rem; border-radius: 0.25rem; width: 100%; outline:none; } .stl_select option { padding: 1rem; font-weight: 600; } .rotate { transition: transform 0.3s ease 0s, color 0.3s ease 0s; transform: rotate(180deg); } @media only screen and (min-width: 1024px) { .stl_select { margin-bottom: 1.5rem; } } </style> <div> <div> <section class="dcw_section dcw_project dcw_theme-light"> <h2 class="dcw_title dcw_title--medium dcw_section-title">Besoin d'une information, d'une assistance ?</h2> </section> <div class="dcw_grid"> <div class="dcw_grid-4-12"> <article class="dcw_o-card dcw_card-emergency"> <h3 class="dcw_card-emergency_title"><svg aria-hidden="true" focusable="false"><use height="100%" width="100%" xlink:href="/static/Resources/img/pictos-fonctionnels_20190927140846.svg#alert2" xmlns:xlink="http://www.w3.org/1999/xlink"></use></svg>Services d'urgences</h3> <div class="dcw_card-emergency_desc">Vous avez une urgence, un problème à résoudre ? Retrouvez ci-dessous les informations sur les démarches à suivre pour agir au plus vite… ?</div> <div class="dcw_card-emergency_btn-wrapper"><a data-tms-element-label="nous-contacter" data-tms-container-label="urgences" data-tms-click-type="N" href="/aide-contacts/services-durgence" class="dcw_card-emergency_link dcw_btn dcw_btn--full dcw_btn--ghost-dark" aria-label="Service d'urgences (Nous contacter)">Nous contacter</a></div> </article> </div> <div class="dcw_grid-4-12"> <article class="dcw_o-card dcw_card-emergency"> <h3 class="dcw_card-emergency_title"><svg aria-hidden="true" focusable="false"><use height="100%" width="100%" xlink:href="/static/Resources/img/pictos-fonctionnels_20190927140846.svg#info" xmlns:xlink="http://www.w3.org/1999/xlink"></use></svg>Foire aux questions</h3> <div class="dcw_card-emergency_desc"><span class="title__text">Accéder à la FAQ afin de retrouver les questions les plus fréquemment posées par les utilisateurs</span></div> <div class="dcw_card-emergency_btn-wrapper"><a data-tms-element-label="-foire-aux-questions" data-tms-container-label="Foire aux questions" data-tms-click-type="N" href="/faq-associations" class="dcw_card-emergency_link dcw_btn dcw_btn--full dcw_btn--ghost-dark" aria-label="Foire aux questions ( Accéder à la FAQ)">Accéder à la FAQ</a></div> </article> </div> </div> </div> </div> <section class="dcw_section dcw_section--grad"> <div class="dcw_grid"> <div class="dcw_tablist-wrapper js-tablist"> <h2 class="dcw_title dcw_title--medium dcw_schematic-description_title">Vous souhaitez parler à un conseiller ?</h2> <div class="dcw_tablist_grid dcw_tablist_grid-2"> <ul class="dcw_tablist"> <li class="dcw_tablist_tab js-tms-tabclick js-tab" id="dcw-tab-contacteznous"> <button data-tms-click="F" data-tms-tab-name="contacteznous" class="dcw_tablist_button" aria-expanded="false" aria-controls="contacteznous"> Contactez-nous </button> </li> <li class="dcw_tablist_tab js-tms-tabclick js-tab" id="dcw-tab-rencontronsnous"> <button data-tms-click="F" data-tms-tab-name="rencontronsnous" class="dcw_tablist_button" aria-expanded="false" aria-controls="rencontronsnous"> Rencontrons-nous </button> </li> </ul> </div> <div class="dcw_tablist_pane js-pane dcw_grid" id="contacteznous"> <div class="dcw_grid-12"> <div class="dcw_grid-12-12"> <div class="dcw_accordion js-accordion" role="presentation"> <h3 class="dcw_accordion_head js-accordion_head"> <button class="dcw_accordion_trigger js-accordion_toggle" id="accordion1" aria-expanded="false" aria-controls="sect1"> <svg aria-hidden='true' focusable='false' class='dcw_accordion_picto-plus' aria-hidden='true' focusable='false'><use width='100%' height='100%' xmlns:xlink='http://www.w3.org/1999/xlink' xlink:href='/staticfiles/Resources_ASS/img/pictos-fonctionnels_20240220183717.svg#arrow-dropdown'></use></svg> <span class="dcw_accordion_title"> Service client </span> </button> </h3> <div class="dcw_accordion_panel js-accordion_panel" id="sect1" aria-labelledby="accordion1"> <div class="dcw_accordion_content"> <p>Des conseillers bancaires sont disponibles du lundi au vendredi de 8h à 20h et le samedi de 8h à 19h au <img alt="picto" name="picto" src="/static/Associations/Medias/Docs-communs/Cartouches/3933-service--gratuit.png" style="width: 8rem;margin-top: 0.25rem;" vgn_ext_params="type=image/png" /><sup style="top: -0.4rem; position:relative;">*</sup> pour :</p> <ul style="list-style-type: disc;"> <li>vous renseigner sur vos opérations bancaires et vos moyens de paiement ;</li> <li>vous informer sur les différents produits ;</li> <li>vous accompagner dans vos projets : devis, simulations, etc.</li> </ul> <p>Vous souhaitez souscrire à des services supplémentaires Progéliance NET ? Compléter le formulaire suivant afin d’être recontacté par votre conseiller.</p> <p style="color:#33333380;">*Depuis l’étranger +33 (1) 76 77 3933</p> </div> </div> <h3 class="dcw_accordion_head js-accordion_head"> <button class="dcw_accordion_trigger js-accordion_toggle" id="accordion1" aria-expanded="false" aria-controls="sect1"> <svg aria-hidden='true' focusable='false' class='dcw_accordion_picto-plus' aria-hidden='true' focusable='false'><use width='100%' height='100%' xmlns:xlink='http://www.w3.org/1999/xlink' xlink:href='/staticfiles/Resources_ASS/img/pictos-fonctionnels_20240220183717.svg#arrow-dropdown'></use></svg> <span class="dcw_accordion_title"> Votre conseiller </span> </button> </h3> <div class="dcw_accordion_panel js-accordion_panel" id="sect1" aria-labelledby="accordion1"> <div class="dcw_accordion_content"> <p>Pour construire et réaliser vos projets professionnels, prenez contact :</p> <ul style="list-style-type: disc;"> <li>Par téléphone, sur sa ligne directe (appel non surtaxé),</li> <li>Par mail.</li> </ul> </div> </div> <h3 class="dcw_accordion_head js-accordion_head"> <button class="dcw_accordion_trigger js-accordion_toggle" id="accordion1" aria-expanded="false" aria-controls="sect1"> <svg aria-hidden='true' focusable='false' class='dcw_accordion_picto-plus' aria-hidden='true' focusable='false'><use width='100%' height='100%' xmlns:xlink='http://www.w3.org/1999/xlink' xlink:href='/staticfiles/Resources_ASS/img/pictos-fonctionnels_20240220183717.svg#arrow-dropdown'></use></svg> <span class="dcw_accordion_title"> Assistance technique et produits </span> </button> </h3> <div class="dcw_accordion_panel js-accordion_panel" id="sect1" aria-labelledby="accordion1"> <div class="dcw_accordion_content"> <p><strong>Services de Banque à Distance : Progéliance Net et Sogécash Net</strong><br /> En cas de problème technique ou de difficulté d’accès à vos comptes, contactez l'assistance technique  :<br /> <br /> <em>Progéliance Net  ?</em><br />  </p> <ul style="list-style-type: disc;"> <li>par téléphone au <img alt="0_825_089_090.png" src="/staticfiles/Professionnels/Medias/Docs-Communs/CARTOUCHES/0_825_089_090.png"></li> <li>par mail : <a href="mailto:progeliancenet.hotline@socgen.com" class="dcw_main-link">progeliancenet.hotline@socgen.com</a></li> <li>ou directement en ligne en remplissant le<strong><u> <a href="https://www.professionnels.sg.fr/aides-contact/probleme-technique">formulaire dédié</a></u></strong></li> </ul> <p><br /> <em>Sogécash Net  ?</em><br />  </p> <ul style="list-style-type: disc;"> <li>Par téléphone  : 0 825 041 040</li> <li>par mail : <a href="mailto:sogecashnet.hotline@socgen.com" class="dcw_main-link">sogecashnet.hotline@socgen.com</a></li> <li>ou directement en ligne en remplissant le <a href="https://www.entreprises.sg.fr/formulaires/assistance-sogecash-net"><u>formulaire dédié</u></a></li> </ul> <p>Les services d’assistance technique suivants sont destinés à vous aider en cas de problèmes rencontrés dans l’un des domaines suivants : banque électronique, monétique, assurances, épargne et prévoyance.<br /> <br /> <br /> <strong>Services Sogestel (EBICS T) et Sogestel TS (EBICS TS)</strong></p> <ul style="list-style-type: disc;"> <li><strong>EBICS T</strong></li> </ul> <p><em><u>Par téléphone</u></em> : +33 (0)1 42 14 96 66<br /> <em><u>Par mail</u></em> : <a href="mailto:Service.Sav-Etece@socgen.com" class="dcw_main-link">Service.Sav-Etece@socgen.com</a></p> <ul style="list-style-type: disc;"> <li><strong>EBICS TS</strong></li> </ul> <p><em><u>Par téléphone</u></em> : +33 (0)1 42 14 86 30<br /> <em><u>Par mail</u></em> : <a href="mailto:Cmi.Gestre@socgen.com" class="dcw_main-link">Cmi.Gestre@socgen.com</a></p> <ul style="list-style-type: disc;"> <li><strong>Sogestel/Sogecash TSE</strong></li> </ul> <p>Pour la mise à disposition des relevés et l’émission de fichiers<br /> <u>Par téléphone</u><strong> :</strong> +33 (0)1 42 14 82 07 (Appel non surtaxé)<br /> <br /> <strong>MONETIQUE</strong></p> <ul style="list-style-type: disc;"> <li><strong>Service cartes</strong></li> </ul> <p> <u>Par téléphone</u> : +33 (0)9 69 39 33 39 (appel non surtaxé)</p> <ul style="list-style-type: disc;"> <li><strong>Service d'opposition Cartes</strong></li> </ul> <p><u>Par téléphone</u> : +33 (0)9 69 39 77 77 (appel non surtaxé)</p> <ul style="list-style-type: disc;"> <li><strong>Service d’assistance et Assurance Carte Visa Business (dont service Opposition Carte en cas de perte ou de vol)</strong></li> </ul> <p><u>Par téléphone</u> : +33 (0)9 69 39 26 00 (appel non surtaxé)</p> <ul style="list-style-type: disc;"> <li><strong>Service Carte Business American Express</strong></li> </ul> <p><u>Par téléphone</u> : +33 (0)1 47 77 79 68 (Information souscription) et +33 (0)1 47 77 79 90 (Service clients)</p> <ul style="list-style-type: disc;"> <li><strong>Service Carte Affaire - Corporate Mastercard</strong></li> </ul> <p><u>Par téléphone</u> : Fonctionnement de votre carte : +33 (0)9 69 39 33 39 (appel non surtaxé)<br /> <u>Assistance et Assurance</u> : +33 (0)1 42 14 73 73 (appel non surtaxé)</p> <ul style="list-style-type: disc;"> <li><strong>Service Carte Affaire - CB Visa Affaires</strong></li> </ul> <p><u>Par téléphone</u> : Fonctionnement de votre carte : +33 (0) 9 69 39 33 39 (appel non surtaxé)<br /> <u>Assistance et Assurance</u> : +33 (0)1 42 14 55 55 (appel non surtaxé)<br /> <br /> <strong>Assistance Monétique Commerçants</strong><br /> Le service d’autorisation de SG pour obtenir une autorisation de paiement ou vérifier la validité d’une carte.<br /> <br /> <em><u>Par téléphone</u></em> : <img alt="0_825_840_840.png" src="/staticfiles/Professionnels/Medias/Docs-Communs/CARTOUCHES/0_825_840_840.png"><br />  </p> <ul style="list-style-type: disc;"> <li><strong>Progécarte informations</strong></li> </ul> <p>Le service d’information monétique de SG est à votre disposition pour tout renseignement sur vos paiements par carte bancaire.<br /> <br /> <em><u>Par téléphone</u></em> : <img alt="0_825_067_068.png" src="/staticfiles/Professionnels/Medias/Docs-Communs/CARTOUCHES/0_825_067_068.png"><br />  </p> <ul style="list-style-type: disc;"> <li><strong>Pour une assistance technique sur vos Terminaux de Paiement Electronique</strong></li> </ul> <p><u>Progécarte Matériels Ingénico</u> +33 (0)8 26 10 34 00 (Service 0,15€/min + prix appel)<br /> <u>Progécarte Matériels Vérifone (ex Hypercom)</u> +33 (0)8 26 10 04 00 (Service 0,15€/min + prix appel)</p> <ul style="list-style-type: disc;"> <li><strong>Sogenactif, solution d'encaissement sécurisé sur Internet</strong></li> </ul> <p><u>Par téléphone</u> : <img alt="0_825_090_095.png" src="/staticfiles/Professionnels/Medias/Docs-Communs/CARTOUCHES/0_825_090_095.png"><br /> <u>Par mail</u> : <a href="mailto:supportsogenactif@worldline.com" class="dcw_main-link">supportsogenactif@worldline.com</a></p> <ul style="list-style-type: disc;"> <li><strong>Sogecommerce</strong></li> </ul> <p><u>Par mail</u> : <a href="mailto:support@sogecommerce.sg.eu" class="dcw_main-link">support@sogecommerce.sg.eu</a><br /> <u>Par téléphone</u> : +33 811 900 480 (Service gratuit + prix appel) ou +33 567 223 329 depuis l’étranger</p> <ul style="list-style-type: disc;"> <li><strong>Sogetrade & Services</strong></li> </ul> <p><u>Par mail</u> : <a href="mailto:sav.sogetrade-services@socgen.com" class="dcw_main-link">sav.sogetrade-services@socgen.com</a><br /> <u>Par téléphone</u> : +33 (0)1 42 14 31 31 (Appel non surtaxé)</p> <ul style="list-style-type: disc;"> <li><strong>Sogestel / Sogecash TPE</strong></li> </ul> <p><u>Pour un problème de connexion</u> : Contacter le SVP ETECE.<br /> <u>Par téléphone</u> : 01 42 14 96 66 (Appel non surtaxé)<br /> <br /> <u>Pour la mise à disposition des relevés et l'émission de fichiers</u> : Contacter le SAU Servitel.<br /> <u>Par téléphone</u> : 01 42 14 82 07 (Appel non surtaxé)</p> <ul style="list-style-type: disc;"> <li><strong>SGFX Trade</strong></li> </ul> <p><u>Contacter la hotline SGFX Trade.</u><br /> <u>Par téléphone</u> : +33 (0)1 42 13 86 00 (Appel non surtaxé)<br /> <u>Par mail</u> : <a href="mailto:sgfxtrade@sgcib.com" class="dcw_main-link">sgfxtrade@sgcib.com</a><br /> <br /> <strong>FINANCEMENTS PROFESSIONNELS</strong></p> <ul style="list-style-type: disc;"> <li><u><strong>Plateforme TEMPRO véhicules en LOA/LDD ≤ 3.5T</strong></u></li> </ul> <p><u>Par téléphone</u> : +33 806 230 229 (Service gratuit + prix appel)<br /> <br /> <strong>EPARGNE ET PREVOYANCE</strong></p> <ul style="list-style-type: disc;"> <li><u><strong>Généclé, Génépro et Palissandre</strong></u></li> </ul> <p><u>Par téléphone</u> : 0 969 362 362 (appel non surtaxé)</p> <ul style="list-style-type: disc;"> <li><u><strong>Assurance Pallia homme clé</strong></u></li> </ul> <p><u>Service Client Pallia homme clé</u><br /> <u>Par téléphone</u> : 0 969 362 362(Appel non surtaxé)<br /> <u>Par mail</u> : <a href="mailto:src.sogecap@socgen.com" class="dcw_main-link">src.sogecap@socgen.com</a></p> <ul style="list-style-type: disc;"> <li><u><strong>Plans d’épargne salariale Arcancia (PEI et PERCO)</strong></u></li> </ul> <p><u>Par téléphone</u> : 0 969 321 521(appel non surtaxé)<br /> <u>Par téléphone (assistance employeur)</u> : 0 892 681 627</p> <ul style="list-style-type: disc;"> <li><u><strong>Andante Multisupports Palissandre entreprises</strong></u></li> </ul> <p><u>Contacter le SAU Sogecap</u> :<br /> <u>Par téléphone</u> : 0 969 362 362 (Appel non surtaxé)</p> </div> </div> <h3 class="dcw_accordion_head js-accordion_head"> <button class="dcw_accordion_trigger js-accordion_toggle" id="accordion1" aria-expanded="false" aria-controls="sect1"> <svg aria-hidden='true' focusable='false' class='dcw_accordion_picto-plus' aria-hidden='true' focusable='false'><use width='100%' height='100%' xmlns:xlink='http://www.w3.org/1999/xlink' xlink:href='/staticfiles/Resources_ASS/img/pictos-fonctionnels_20240220183717.svg#arrow-dropdown'></use></svg> <span class="dcw_accordion_title"> Réclamation </span> </button> </h3> <div class="dcw_accordion_panel js-accordion_panel" id="sect1" aria-labelledby="accordion1"> <div class="dcw_accordion_content"> <p>SG a le souci constant de vous apporter la meilleure qualité de service possible. Toutefois, des difficultés peuvent parfois survenir dans le fonctionnement de votre compte ou dans l’utilisation des services mis à votre disposition. SG s’engage à accuser réception de votre demande sous 2 jours et à vous apporter une réponse sous 10 jours ouvrés, sauf cas exceptionnels.<br /> <br /> <strong><u>1. Premier niveau de réclamation : l’agence, votre premier interlocuteur</u></strong><br /> <br /> Rapprochez-vous tout d’abord de votre Conseiller de clientèle ou du responsable de votre Agence. Vous pouvez lui faire part de vos difficultés par tout moyen à votre convenance : directement à l’Agence, par téléphone ou par lettre adressée à son agence. Si vous rencontrez des difficultés financières à la suite d’un accident de la vie entraînant une diminution sensible de vos ressources, une solution personnalisée pourra être recherchée.<br /> <br /> <strong><u>2. Deuxième niveau de réclamation : le Service Relations Clientèle</u></strong><br />  </p> <p>Si votre agence tarde à vous répondre ou si vous êtes en désaccord avec la réponse ou la solution apportée par votre agence, vous avez la possibilité de vous adresser au <span style="font-weight: bold;">Service Relations Clientèle de votre Région</span> pour que votre demande soit réexaminée. Vous pouvez saisir le service par courrier ou par téléphone, en utilisant les coordonnées indiquées ci-après.</p> <p>Le Service Relations Clientèle, comme l’agence, s’engage à accuser réception de votre demande sous 10 jours ouvrés et à vous apporter une réponse sous 2 mois, sauf cas exceptionnel.</p> <div class="stl_select-wrapper"> <p>Vous pouvez saisir le service par courrier, téléphone ou Internet en utilisant les coordonnées indiquées ci-après :</p> <form action="" id="formSelectRegion"><span id="picto_fleche"><svg aria-hidden="true" focusable="false" height="11" viewbox="0 0 17 11" width="17"> <path d="M15.653 1.427l-7 8M1.653 1.427l7 8" fill="currentColor" stroke="currentColor" stroke-linecap="round" stroke-width="2"></path> </svg></span> <select class="stl_select" id="valueBanqueNew" name="banques"><option value="Marques">Sélectionnez votre région</option><option value="Société Générale">SG Société Générale (Île-de-France)</option><option value="Société Générale Corse">SG Société Générale (Corse)</option><option value="Grand Ouest">SG Grand Ouest</option><option value="Sud Ouest">SG Sud Ouest</option><option value="Courtois">SG Courtois</option><option value="SMC">SG SMC</option><option value="Auvergne Rhône Alpes">SG Auvergne Rhône Alpes</option><option value="Laydernier">SG Laydernier</option><option value="Grand Est">SG Grand Est</option><option value="Crédit du Nord">SG Crédit du Nord</option><option value="Tarneaud">SG Tarneaud</option> </select></form> <div id="wrapper-txt"> <p id="mail"> </p> <p id="telephone"> </p> <p id="adresse"> </p> </div> </div> <p><br /> </p> <p><strong><u>3. En dernier recours : le Médiateur auprès de la Fédération Bancaire Française (FBF)</u></strong><br /> <br /> Le Médiateur exerce sa fonction en toute indépendance, dans le cadre des « <a style="text-decoration:underline;" href="/static/ass/Associations/Medias/Documentation-et-tarifs/02_charte_mediation_asso.pdf">Conditions générales du service de médiation clients Professionnels</a> » qui précisent notamment son champ de compétence et les conditions de son intervention.<br /> Vous pouvez saisir gratuitement le Médiateur en transmettant votre demande :<br /> <br /> Par Internet, sur le site internet du Médiateur : <a style="text-decoration:underline;" href="https://lemediateur.fbf.fr/">lemediateur.fbf.fr</a><br /> <br /> Par courrier :<br /> <strong>Le Médiateur CS 151 – 75 422 Paris cedex 09</strong><br /> <br /> Le Médiateur auprès de la Fédération Bancaire Française vous répondra directement, dans un délai de 90 jours à compter de la date à laquelle il aura reçu tous les documents sur lesquels est fondée la demande. En cas de litige complexe, ce délai peut être prolongé. Le médiateur formulera une position motivée qu’il soumet à l’approbation des deux parties</p> <p> </p>  <p> </p> </div> </div> </div> </div> </div> </div> <div class="dcw_tablist_pane js-pane dcw_grid" id="rencontronsnous"> <div class="dcw_grid-12"> <div class="dcw_grid-12-12 dcw_grid--no-center"> <div class="dcw_grid-12-12"> <ul class="dcw_list"> <li class="dcw_list-wide_item"> <div class="dcw_grid-4-12" style="width:112%!important; text-align:center;"> <article class="dcw_o-card dcw_card-emergency"> <h3 class="dcw_card-emergency_title">Vous êtes à la recherche d'informations ?</h3> <div class="dcw_card-emergency_desc">Pour recevoir des informations complémentaires sur nos offres, remplissez ce formulaire</div> <div class="dcw_card-emergency_btn-wrapper"><a href="/aide-contacts/contacter-un-conseiller" id="spec-67_cta-contact" class="dcw_card-emergency_link dcw_btn dcw_btn--full dcw_btn--ghost-dark">Rencontrons-nous</a></div> </article> </div> </li> <li class="dcw_list-wide_item"> <div class="dcw_grid-4-12" style="width:112%!important; text-align:center;"> <article class="dcw_o-card dcw_card-emergency"> <h3 class="dcw_card-emergency_title">Trouver une agence ?</h3> <div class="dcw_card-emergency_desc">Vous souhaitez trouver une agence SG, ses coordonnées et horaires, et préparer votre trajet ?</div> <div class="dcw_card-emergency_btn-wrapper"><a href="https://agences.sg.fr/banque-assurance/" class="dcw_card-emergency_link dcw_btn dcw_btn--full dcw_btn--ghost-dark">Localiser une agence</a></div> </article> </div> </li> <li class="dcw_list-wide_item"> <div class="dcw_grid-4-12" style="width:112%!important; text-align:center;"> <article class="dcw_o-card dcw_card-emergency"> <h3 class="dcw_card-emergency_title">Pas encore client ?</h3> <div class="dcw_card-emergency_desc">Prenez rendez-vous dès maintenant avec un conseiller SG pour concrétiser vos projets</div> <div class="dcw_card-emergency_btn-wrapper"><a href="/tous-les-formulaire/contacter-un-conseiller" 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